Mandarin Oriental Hotel
Industry: Hotel brand
DescriptionMandarin Oriental Hotel Group, a member of the Jardine Matheson Group, is an international hotel investment and management group with luxury hotels, resorts and residences in Asia, Europe and the Americas. Parent organization: Jardine Matheson Headquarters: Causeway Bay, Hong Kong CEO: James Riley (Apr 1, 2016–) Number of locations: 31 Founded: 1963 Subsidiaries: CastaDiva Resort & Spa, The Excelsior, Hong Kong, Mandarin Oriental Kuala Lumpur
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Mandarin Oriental Hotel Employees
American Bankers Association February 2012 - Present
Mandarin Oriental Hotel January 2010 - February 2012
Marriott International December 1998 - April 2006
Marriott International December 1998 - July 2000
Renaissance Mayflower Hotel September 1996 - December 1998
Skills
Meeting and Event..., Guest Satisfaction..., Inventory Management..., Hotel Reservations, Revenue Management, Revenue Forecasting, Customer Satisfaction, Catering, Event Management, Event Planning, Front Office, Hotel Booking, Hotels, Meeting Planning, Revenue Analysis, Management, Tourism, Hospitality Management, Sales
Education
Northern Virginia Community College 2012 — 2014
Associates, Business Administration; Hospitality and Tourism Management
Strayer University-Maryland 2003 — 2005
Business Administration
St. Stephen's Memorial Episcopal Church April 2015 - Present
Corvan November 2012 - July 2013
No Such Thing (Band) February 2012 - July 2012
Mandarin Oriental Hotel November 2010 - December 2010
Skills
Music Production, Pro Tools, Piano, Bands, Logic Pro, Sibelius, Music, Recording, Keyboard, Arranging, Music Copyist, Customer Service, Customer Satisfaction, Customer Support, Operations Management, Sales Operations, Planning & Organizing..., Music Industry, Studio Recording, Music Theory, Songwriting
Education
Berklee College of Music 2013 — 2017
BMus, Contemporary Writing and Production, (Minor: Recording & Production for Musicians)
Harvard University 2015 — 2016
Business Communication Certificate, Communication and Management
International College of Music (ICOM) 2010 — 2012
BMus, Berklee Transfer Program
Chong Hwa Independent High School 2005 — 2009
Encore Event Technologies March 2014 - Present
Encore Event Technologies October 2013 - March 2014
PSAV May 2012 - September 2013
PSAV January 2012 - May 2012
PSAV November 2010 - January 2012
PSAV November 2010 - January 2012
Sea Island November 2009 - November 2010
Charleston Place Hotel February 2008 - November 2009
Mandarin Oriental Hotel September 2006 - October 2007
Skills
Corporate Events, AV, Event Management, Conferences, Conventions, Event Planning, Live Events, Hotels, Lighting, Contract Negotiations, Corporate Meetings, Hospitality Management, Customer Service, Audio, Projection, Budgeting, Sound, Video Production, Account Management, Budget Management, Sales Management, Customer Relations, Negotiation, Staging, Team Building, Problem Solving, Microsoft Office, Production Management, PowerPoint, Recording, Music, Hospitality, Video, Scheduling, Stage Management, Live Sound, Technical Direction
Education
Full Sail University 2005 — 2006
Associates of Science, recording arts
University Boulevard 2005 — 2006
Associate of Science Degree, Audio Engineering
Melco Crown Entertainment June 2014 - Present
Commodity Management INC. July 2013 - March 2014
Mandarin Oriental Hotel June 2009 - August 2009
Skills
Microsoft Office, PowerPoint, Microsoft Word, Photoshop, Facebook, English, Outlook, Matlab, Microsoft Excel, Teamwork, Time Management, Leadership, Volunteer Management, Analysis
Education
University of California, Irvine 2014 — 2016
Master of Advanced Study, Criminology, Law and Society
University of California, San Diego 2011 — 2013
Bachelor of Science (B.S.), Management Science
PINKERTON Corporate Risk Management Services September 2015 - Present
PINKERTON Corporate Risk Management Services March 2014 - August 2015
Autodesk, Inc. April 2013 - March 2014
Pinkerton February 2012 - April 2013
Oakland Police Department January 2006 - October 2011
Oakland Police Department February 1997 - December 2005
Mandarin Oriental Hotel February 1996 - January 1997
Ritz Carlton Hotel August 1995 - January 1996
Carnival Cruise Lines October 1990 - May 1993
Education
International Training Group
Executive Protection Agent's Training Course
Columbia College
Bachelor of Arts, Criminal Justice Administration
Sherman Block Leadership Institute
Peace Officers Standards Training
City College of San Francisco
Associate of Science, Hotel & Restaurant Management
Sophia College- Bombay, India
Associates Degree, Hotel Management and Food Technology
Middlesex Human Service Agency July 2014 - Present
Middlesex Human Service Agency April 2014 - July 2014
Middlesex Human Service Agency October 2013 - April 2014
Blue Cross Blue Shield of Massachusetts July 2013 - October 2013
Financial Service rep August 2012 - May 2013
DC Prep August 2011 - January 2012
Buzzuto Management Company August 2011 - January 2012
Mandarin Oriental Hotel September 2008 - August 2011
BELL foundation February 2011 - June 2011
Graham & Parks School January 2008 - June 2008
Skills
Microsoft Office, Yardi Property..., Springer Miller Systems, opera property..., Hootsuite, HotSOS, Front Office, Research, Customer Service, Micros, Property Management...
Education
Lesley University 2007 — 2009
Elementary Education and Teaching
Fenway High School 2004 — 2007
Graduated
Rockaway Brewing Company March 2014 - Present
Shangri-La Hotels and Resorts January 2013 - January 2014
Shangri-La Hotels and Resorts December 2011 - December 2012
Mandarin Oriental Hotel September 2010 - November 2011
The Renaissance Hotel February 2010 - August 2010
New York University in Shanghai August 2009 - December 2009
American Cancer Society September 2008 - December 2008
Rainforest Alliance May 2008 - September 2008
Clear Ideas July 2008 - August 2008
Social Sauce February 2007 - May 2008
Skills
Microsoft Office, Spring Miller Systems, Social Networking, Blogging, Marketing, Training, Customer Service, Management, Sales, Hospitality, Event Planning, Social Media, PowerPoint, Event Management, Microsoft Excel, Microsoft Word, Public Speaking, Social Media Marketing, Research, Public Relations, Marketing Strategy, Outlook, Hotels, Facebook, Time Management, Marketing Communications, Market Research
Education
New York University 2005 — 2009
B.A., Psychology
East China Normal University 2007 — 2007
Coursework in Chinese and Media Relations
Hill & Co. Real Estate April 2012 - Present
Epstein Group Real Estate, Inc. October 2007 - May 2012
Mandarin Oriental Hotel August 2006 - May 2012
Prudential Califoria Realty May 2004 - July 2005
Mandarin Oriental Hotel August 1994 - February 2004
The Ritz-Carlton Hotel Company LLC March 1993 - June 1994
Mandarin Oriental Hotel October 1989 - February 1993
Skills
Marketing, Customer Service, Buyers, Residential Homes, Buyer Representation, Sellers, Short Sales, First Time Home Buyers, Single Family Homes, Relocation, Condos, Listings, New Home Sales, REO, Real Estate, Investment Properties, Move Up Buyers, Property, Real Estate Transactions, Selling, Real Estate Economics, Sales, Negotiation, Mortgage Lending, Leases
Education
City College of San Francisco 2001 — 2005
AA, Real Estate
Kansas State University 1984 — 1986
Vilebrequin October 2012 - April 2013
Uniqlo February 2012 - September 2012
Uniqlo September 2011 - February 2012
Ralph Lauren February 2010 - August 2010
Mandarin Oriental Hotel September 2008 - February 2010
Skills
Floor Management, Inventory Management, Styling, Staff Development, Interview Skills, Recruiting, Exceed Sales Goals, Schedule, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Directing Teams, Constructive Feedback, Fashion, Visual Merchandising, Money Management
Education
University of South Florida 2007 — 2008
Bachelor of Arts, Political Science
University of Connecticut 2004 — 2007
Political Science
Mandarin Oriental, Washington D.C. July 2013 - Present
Mandarin Oriental Hotel Group 2014 - 2015
Mandarin Oriental Hotel Group 2014 - 2015
Mandarin Oriental Hotel Group 2014 - 2015
Mandarin Oriental Hotel Group 2014 - 2015
Mandarin Oriental Hotel February 2011 - July 2013
Dave Edwards Events Inc. July 2012 - February 2013
Amaryllis, Inc Design and Floral August 2012 - December 2012
Mandarin Oriental Hotel, Washington D.C. April 2012 - September 2012
The Enrichment Center, Inc June 2010 - December 2010
Skills
Customer Service, Marketing, Recruiting, Management, Customer Satisfaction, Teaching, Restaurants, Catering, Human Resources, Menu Development, Program Management, Administrative..., English, Curriculum Design, Hospitality Management, Hotels, Food & Beverage, Hospitality, Event Management, Event Planning, Hospitality Industry
Education
Court of Master Sommelier 2013 — 2013
Introductory Level
The George Washington University 2011 — 2013
Certification, Event Management
Stetson University 2006 — 2010
Bachelor of Arts, Psychology and Management
Lake Mary Prep
The Watergate Hotel January 2015 - Present
Mandarin Oriental Hotel June 2010 - January 2015
Four Seasons Hotel - Washington DC June 2006 - June 2010
Ocean Reef Club March 2004 - June 2006
Boca Raton Resort & Club October 2002 - March 2004
PGA National Resort & Spa June 2000 - October 2002
Skills
Hotels, Hospitality Management, Resorts, Hospitality, Hospitality Industry, Hotel Management, Banquets, Revenue Analysis, Restaurants, Pre-opening, Food & Beverage, Tourism, Event Planning, Hiring, Menu Development, Spa, Event Management, Sales
Education
University of Florida 1994 — 1996
Massage Envy Spa March 2009 - Present
Administrative October 2011 - January 2012
Mandarin Oriental Hotel June 2011 - November 2011
Skills
Spa, Training, Management, Cosmetics, Marketing, Retail, Therapeutic Massage, Budgets, Payroll, Hotels, Sales Management, Skin Care, Treatment, Beauty Industry, Aromatherapy, Makeup Artistry, Aesthetics, Waxing, Reflexology, Wellness, Swedish, Deep Tissue Massage, Sales, Relaxation
Education
Seacoast Career School-Manchester Campus 2008 — 2009
Massage Therapy
Hard Rock Hotel and Casino December 2009 - Present
Epic Hotel December 2008 - July 2009
Azul at the Mandarin Oriental Hotel March 2007 - April 2008
Mandarin Oriental Hotel December 2006 - March 2007
Two Chef’s Restaurant October 2005 - November 2006
Skills
Serve Safe Certified
Education
University of South Florida 2010 — 2014
Bachelor of Arts (BA), Chemistry
University of South Florida 2009 — 2010
Associate of Arts (AA), Sociology
Johnson & Wales University 2005 — 2007
Associate of Science (AS), Culinary Arts/Chef Training, 3.88
Kirkland & Ellis LLP January 2015 - Present
Sidley Austin LLP September 2013 - January 2015
Sidley Austin May 2012 - August 2012
Iowa Pacific Holdings, LLC September 2010 - May 2012
Mandarin Oriental Hotel July 2008 - August 2009
Kimpton Hotels and Restaurants April 2006 - July 2008
Skills
Employee Relations, Human Resources, Training, EEOC, Management, Litigation, Administration, Legal Research, Hotels, Union, Corporate Governance, Mergers & Acquisitions, Private Equity, Securities Offerings, Proxy Statements, SEC filings, Due Diligence, Corporate Law
Education
Loyola University Chicago School of Law 2010 — 2013
Doctor of Law (J.D.) Cum Laude, Banking, Corporate, Finance, and Securities Law
Boston University
Bachelor of Science, Hospitality Business Administration
Vien January 2012 - Present
Mandarin Oriental Hotel January 2010 - January 2011
Power Magazine January 2009 - January 2010
HSBC June 2008 - December 2008
Skills
Food & Beverage, Mandarin, Cooking, Event Management, Social Media, Marketing, Event Planning, Hospitality, Restaurants, Social Networking
Education
Tufts University 2004 — 2008
BA, Political Science
Marriott International March 2015 - Present
Marriott International June 2009 - March 2015
Marriott International March 2008 - June 2009
Marriott International March 2008 - June 2009
Tarsadia Hotels February 2007 - October 2007
Tarsadia Hotels July 2005 - October 2007
Mandarin Oriental Hotel June 2007 - September 2007
Tarsadia Hotels June 2006 - March 2007
Marriott International SFA Training August 2005 - June 2006
Skills
Sales Management, Hotels, Training, Hospitality Industry, Customer Satisfaction, Sales, Management, Catering, Marketing, Banquets, Contract Negotiation, Corporate Events, Hotel Management
Education
University of Oregon 2001 — 2005
Bachelor, Education
Saint Ignatius College Preparatory
University of Oregon
A. James Lynch Insurance February 2015 - Present
Mandarin Oriental Hotel December 2014 - February 2015
A. James Lynch Insurance July 2012 - August 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Research, Outlook, Teamwork, Event Planning, Social Media
Education
University of Massachusetts, Amherst 2010 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
University of Massachusetts, Amherst-Isenberg School of Management 2010 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
MakerBot® December 2013 - Present
Frost & Sullivan August 2012 - July 2013
Thomas Publishing March 2012 - August 2012
Limos.com September 2010 - June 2011
Limos.com May 2009 - October 2010
Mandarin Oriental Hotel March 2008 - November 2008
Skills
MS Office Suite, Proven Leadership Skills, Client Relationship..., Inventory Management, Salesforce.com, Customer Relations, Word, Microsoft Office, Hospitality, Social Media, Tourism, Customer Service, Start-ups, Account Management, Team Building, Operations Management, Problem Solving, Hiring, Vendor Relations, Teamwork, Fashion, Chinese, Chinese culture, Microsoft Word, Customer Satisfaction
Education
Endicott College 2002 — 2006
BS, Hospitality Management
Vermont Academy 2001 — 2002
History and Mathematics
BAM Social Sports July 2014 - Present
Chester First Aid Squad November 2013 - Present
Mandarin Oriental Hotel September 2011 - September 2013
Allied Barton August 2011 - November 2011
Atlantic Health Systems April 2010 - April 2011
Allied Barton April 2009 - September 2009
Brigham and Women's Hospital October 2007 - February 2009
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Research, Customer Service, Criminal Justice, Public Speaking, Enforcement, Teamwork, Police, Firearms, Criminal Law, First Aid, Criminal Investigations, Cpr Certified, Windows, Social Media, Supervisory Skills, Training, Crisis Management, First Responder, Personal Security, Emergency Services, Incident Command
Education
Quincy College 2011 — 2012
Associates Degree, Criminal Justice
County College of Morris 2009 — 2011
Criminal Justice
Wentworth Institute of Technology 2005 — 2006
Architecture / Construction Management
Mandarin Oriental Hotel March 2009 - Present
The Langham Hotel, Boston September 2004 - March 2009
The Langham Hotel February 2004 - September 2004
The Langham Hotel November 2002 - March 2004
Marriott Hotel Dalmahoy September 2001 - October 2002
Education
Canadore College
Diploma, Hospitality Administration & Management
Southern New Hampshire University
Bachelor of Science, Hospitality Management
Nestle Professional July 2006 - Present
Webvan January 1999 - November 1999
Chevys Mexican Restaurants August 1996 - April 1999
Mandarin Oriental Hotel June 1987 - July 1996
Chez Thoa Restaurant May 1982 - September 1987
Skills
Food Service, FMCG, Trade Marketing, Food Science, HACCP, Dairy, Food Safety, Customer Insight, Food Processing, Consumer Products, Shopper Marketing, Marketing Management, Culinary Skills, Recipes, Sanitation, Flavors, Banquets, Chef, Ingredients, Catering
Education
Culinary Institute of America 1978 — 1980
AOS Degree
Mandarin Oriental Hotel September 2008 - Present
Skills
Pre-opening, Hospitality Management, Hotels
Education
Baruch College
Le Meridien Hotel, SFO July 2009 - Present
Sun Micro Systems 2007 - 2009
Sheraton Gateway 2004 - 2007
Mandarin Oriental Hotel 1998 - 2004
Skills
Food Service, Culinary Skills, Catering, Food, Menu Development, Fine Dining, Food & Beverage, Hospitality Management, Hotels, Restaurants, Hospitality Industry, Hospitality, Hotel Management, Pre-opening, Banquets, Resorts, Chef, Cuisine, Revenue Analysis, Yield Management, Front Office, Opening Hotels
Education
De La Salle University 1984 — 1988
Business Administration
Mandarin Oriental Hotel July 2011 - Present
Richfield Hospitality August 2010 - July 2011
Physician's Choice Dispensing Services January 2009 - August 2010
Newport Beachside Hotel January 2007 - September 2008
Radisson Hotel April 2004 - March 2006
Brown Mackie College May 2005 - June 2005
Bratter Krieger, LLP October 2001 - March 2004
Skills
New Hire Orientations, Recruiting, Leadership, Human Resources, Employee Relations, Hiring, Policy, Benefits Administration, Employee Benefits, HRIS, Onboarding
Education
St. Thomas University
Masters of Science, Human Resources Management
Florida International University
Bachelor of Science, Hospitality Management
Miami Dade Community College
Associate of Science, Travel Industry Management
Mandarin Oriental Hotel May 2007 - May 2008
Education
The Culinary Institute of America 2004 — 2007
Bachelors, Hospitality Management and Culinary Arts Management
Meyer Family Cellars May 2005 - Present
Calistoga Tribune February 2013 - Present
PoerWine Consulting October 2003 - 2014
McNeil Wines 2004 - 2005
Hirsch Vineyards 2004 - 2004
Hayes & Vine Wine Bar 2000 - 2003
Mandarin Oriental Hotel 1999 - 2000
Willi's Wine Bar May 1991 - August 1992
Skills
Wine Tasting, Wine, Wineries, Sales Management, Marketing Strategy, Alcoholic Beverages, Sales, Winemaking, Food Pairing, Beer, Marketing, Beverage Industry, Key Account Development, Food, Food & Beverage, Restaurants, Customer Service
Education
Claremont McKenna College 1986 — 1990
Bachelor of Arts (B.A.), Film Studies
Syracuse University, Florence, Italy 1989 — 1989
Polytechnic School, Pasadena, CA
SHERATON ATLANTA HOTEL April 2014 - Present
SHERATON ATLANTA HOTEL July 2012 - April 2014
WESTIN RIVERWALK February 2010 - July 2012
RESORT AT SINGER ISLAND 2007 - 2009
YAGE BAY CLUB 2005 - 2006
MANDARIN ORIENTAL HOTEL 2004 - 2005
STATE STREET CORPORATION 2000 - 2004
STONEHEDGE INN & SPA 1995 - 2000
Skills
Microsoft Office, Lotus, Micros, HSI, TIPS Certified, Six Sigma Yellow Belt, Star Source, Time Saver, Delphi, Meeting Matrix, Dometic, Star-Guest, P&L Analysis, CPR First Aid Certified
Education
Boston University 2000 — 2002
Master of Science (M.S.), Economics, 3.6
University of New Hampshire 1996 — 2000
Bachelor of Science (B.S.), Business Administration & Hotel Management, Magna Cum Laude
Marmara University, Istanbul, Turkey 1992 — 1994
Associate's Degree, Hotel Management
Philadelphia Country Club May 2015 - Present
Hyatt Regency Washington February 2014 - April 2015
Mandarin Oriental Hotel, Washington DC December 2010 - December 2013
Mandarin Oriental Hotel June 2006 - January 2011
Denver Museum of Nature and Science December 2002 - May 2006
Skills
Banquets, Hotels, Event Management, Weddings, Micros, Food & Beverage, Union Experience, Food, Customer Satisfaction, Catering, Budgets, Hospitality Industry, Hospitality Management, Hotel Management, MICROS, Resorts, Time Management, Training
Education
University of Arizona 1991 — 1995
B.A., Economics
Private August 2012 - Present
Education November 2004 - August 2012
VizLingo LLC October 2011 - December 2011
Smart Apartments June 2011 - September 2011
Mandarin Oriental Hotel Group January 2011 - May 2011
Mandarin Oriental Hotel September 2005 - June 2006
Adriatic Restaurant June 2005 - August 2005
D'Oro Hotel September 2003 - June 2004
Skills
Spanish, Customer Service, Event Planning, Administration, French, Italian, Tutoring, Microsoft Office, Microsoft Excel, Microsoft Word, Education, Multilingual, Multicultural, Editing, Foreign Languages, Hotels
Education
City University of New York-Hunter College 2007 — 2010
Bachelor of Arts, French and Spanish
Université Paris-Est Créteil (UPEC) 2008 — 2009
Exchange Program, French
Borough of Manhattan Community College 2004 — 2006
Associates Degree, Liberal Arts
Università di Bologna 2002 — 2004
Foreign Litteratures and Languages Italian, French and Spanish
Empire Merchants June 2012 - August 2013
Melba's Restaurant, Melba's Catering August 2010 - May 2012
Hanrahan & Hanrahan, Esqs. 2009 - 2011
Jupiter Beach Resort and Spa 2008 - 2009
The Breakers Hotel 2008 - 2008
Borgata Hotel, Casino and Spa June 2007 - August 2007
Mandarin Oriental Hotel November 2006 - May 2007
Skills
Micros, Event Management, Hotels, Hospitality Management, Hospitality, Hospitality Industry, Food & Beverage, Hotel Management, Revenue Analysis, Restaurants, Catering, Front Office, Management, Banquets, Customer Service, Team Building
Education
Boston University 2013 — 2015
Master's Degree, Gastronomy
New York University 2003 — 2008
B.S., Hotel and Tourism Management
GLR Networks June 2013 - Present
DMG Solutions December 2011 - June 2013
DMG Solutions June 2011 - December 2011
National Ford Truck Club/Ford Pros February 2011 - May 2011
Mandarin Oriental Hotel June 2008 - August 2008
Skills
Advertising, Brand Development, Creative Strategy, Marketing, Executive Producing, Project Management, Website Building, Social Media, Copywriting, Voiceovers, Music, Marketing Communications, Social Media Marketing, Online Advertising, InDesign, Social Networking, Facebook, Google Adwords, Television, Media Planning, Marketing Research, Digital Media, Media Buying, Integrated Marketing, Creative Direction
Education
California State University-Chico
Bachelor of Science, Business Administration; Marketing
Mandarin Oriental Hotel April 2014 - Present
Carnival Cruise Line June 2009 - November 2013
Carnival Cruise Line June 2006 - May 2009
Travel Agency : Krumis February 2005 - May 2006
Skills
•Outstanding..., •Highly organized and..., •Ability to work..., •Provision of high..., •Excellent oral,..., •Computer skills: Mac..., •Hard working and..., •Able to prioritize..., •Bilingual:..., •Posses knowledge of..., •Ability to work under...
Education
South Ural State University (SUSU) 2001 — 2005
Bachelor’s Degree, Economics and Company Management (Tourism and Hotel Industry)