Pink Elephant
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Pink Elephant Employees
Scotiabank March 2011 - Present
IBM Global Services May 2007 - May 2010
IBM Global Services January 2005 - May 2007
IBM Global Services January 2005 - May 2007
Pink Elephant May 2002 - January 2005
Region of Peel April 2000 - August 2001
Skills
PowerPoint, Troubleshooting, Active Directory, Project Management, Software Documentation, Change Management, BMC Remedy, Analysis, Management, Business Process, ITIL, IT Service Management, Process Improvement, Help Desk Support, Training, Testing, SAP, Incident Management, Windows, Business Analysis, Vendor Management
Education
Sheridan College 1998 — 2002
Computer Science Technology
Pace Events June 2015 - Present
Free Lance Graphic Designer 2010 - Present
The Louisville Cardinal 2014 - July 2015
Pink Elephant 2013 - July 2015
Station House Apartments 2013 - June 2015
Red Tag Ideas 2013 - 2014
Skills
Graphic Design, Web Design, Non-profit Development, Campaign Strategies, Campaign Plans, Campaigns, Creative Briefs, Creative Strategy, Photoshop, Social Media Marketing, Social Media, Social Media..., Integrated Marketing, Direct Mail, Facebook, Branding & Identity, Non-profit Program..., Corporate Branding, Public Speaking, Event Planning
Education
University of Louisville 2012 — 2015
Bachelor of Arts (B.A.), Communication and Media Studies
University of Kentucky 2011 — 2012
Integrated Strategic Communications
Northern Kentucky University
Children's Home Society of Washington October 2001 - January 2014
Thinksystems 2000 - 2002
Safeco May 1997 - July 2001
GoAhead Software April 1999 - July 1999
Pink Elephant December 1984 - May 1997
Rijn-Schelde-Verolme July 1982 - July 1984
Skills
IT Service Management, Business Alignment, IT Management, Microsoft SQL Server, Non-profits, IT Strategy, IT Operations, Information Management, C, XP, Windows Server, Microsoft Exchange, Active Directory, Citrix, XenApp, ITIL, Perl, PHP, C#, Ektron Content..., Cisco IOS, Management, Ubuntu, Linux System..., Novell, Nonprofits, Windows XP, Servers, Security
Education
Open Universiteit Nederland
Pink Elephant 2015 - Present
Guelph Gryphons Girls Hockey Association 2014 - Present
Mercer 2006 - 2012
Mercer 2006 - 2012
Mercer 2003 - 2006
Mercer 2000 - 2003
Weber Construction Products Group 1997 - 2000
Transcontinental Distribution 1998 - 1999
Odeon Cineplex 1990 - 1997
Skills
Change Management, HRIS, Employee Benefits, Employee Engagement, Talent Management, Team Leadership, HR Consulting, Human Resources, Performance Management, Talent Acquisition, Vendor Management, Training, Process Improvement
Education
Sheridan College 1992 — 1995
Business Administration Diploma, Finance Major
Conestoga College 1989 — 1991
Business Administration Diploma, Business Management Major
Direct Energy 2009 - Present
Innovapost 2006 - 2009
Pink Elephant 2006 - 2006
Commport Communications 2000 - 2006
Skills
ASP.NET, Microsoft SQL Server, SDLC, Requirements Analysis, .NET, Software Development, Integration, Project Management, Java Enterprise Edition, Enterprise Architecture, Management, Requirements Gathering, Web Services, Troubleshooting, Solution Architecture, SQL, XML, Business Analysis, Visio, Leadership, Agile Methodologies, Software Project..., SharePoint, Oracle, Data Modeling, Databases, Systems Analysis, SOA, PL/SQL, T-SQL
Education
Humber College 1998 — 2000
Sheridan College
Canadian Bearings Ltd. 2010 - 2014
Vicwest Income Fund 2008 - 2010
HD Supply Canada 2006 - 2008
Pink Elephant 2004 - 2006
Skills
Financial Planning and..., Strategic Financial..., Financial Modeling, Trusted Business Partner, Budget Process, Forecasting, Negotiation, Management, Change Management, Business Analysis, Business Planning, Cross-functional Team..., Analysis, Business Strategy, Financial Planning
Education
Chartered Professional Accountants of Ontario 2008 — 2010
CPA, CMA - Certified Management Accountant, CPA, CMA - Certified Management Accountant
The University of Western Ontario - Richard Ivey School of Business 2003 — 2004
MBA, General Management
Franco Boliviano
KPMG December 2014 - Present
ITSM Workshops LLC January 2013 - Present
Genuent January 2014 - July 2014
Fruition Partners March 2013 - January 2014
HP Enterprise Services May 2009 - November 2012
Hewlett-Packard May 2009 - November 2012
Pink Elephant August 2007 - March 2009
Queesland Health 2001 - 2006
Queensland Health 2001 - 2006
State of Tennessee August 1992 - December 2000
Skills
ITIL V3 Expert, ITIL V2 Service Manager, PMP, ITIL, IT Service Management, Service Management, PMO, ISO 20000, IT Strategy, IT Management, Risk Management, Governance, IT Operations, Change Management, Infrastructure, Process Improvement, COBIT, Information Technology, Project Management, Management, Program Management, Incident Management, ServiceNow, Service-Now, Consulting, Integration, Managed Services, Outsourcing
Education
University of Cincinnati
BS
Albion College
University of Cincinnati College of Business
MBA Studies
Providence Health & Services October 2014 - Present
Intellectual Ventures August 2010 - August 2014
Pultorak & Associates May 2008 - August 2010
Delaware Division of Public Health November 2006 - April 2008
Pink Elephant March 2006 - August 2006
Merck July 1994 - September 2005
Genigraphics December 1989 - July 1994
Skills
ITIL, Active Directory, IT Management, SharePoint, Project Management, Service Management, IT Service Management, Service Desk, Technical Support, Training, Software Documentation, SDLC, Disaster Recovery, Incident Management, IT Operations, Process Improvement, Microsoft Exchange, Management, Windows Server, Data Center
Education
University of Arkansas 1984 — 1986
Pink Elephant July 2015 - Present
Adlib Software September 2012 - June 2015
AUTOMOTIVE SPECIALTY, LLC November 2011 - September 2012
World Trade Group March 2011 - August 2012
Marcus Evans January 2010 - March 2011
Sparks Event Marketing March 2008 - September 2009
Skills
Research, Event Planning, Customer Satisfaction, Logistics, Market Research, New Business Development, Marketing, Management, Account Management, Team Building, Marketing Strategy, Strategic Planning, Project Management, Business Development, Team Leadership, Strategy, Sales, Time Management, Advertising, Salesforce.com, CRM, B2B, Lead Generation, Direct Sales, Sales Process, Sales Operations, Strategic Partnerships, Trade Shows, Analysis
Education
University of Guelph 2006 — 2010
B.A.H, Sociology
Mohawk College 2004 — 2006
Diploma, Police Foundations
Pink Elephant January 2010 - Present
Manulife Financial September 2001 - October 2005
Skills
Vendor Management, IT Strategy, Change Management, IT Management, ITIL, Process Improvement, Program Management, Business Analysis, IT Operations, Business Process..., Customer Service
Education
Sheridan College 1995 — 1997
Photography
Self December 2011 - Present
self January 2010 - Present
Pink Elephant October 2006 - January 2010
Jonathan Adler November 2004 - December 2006
Museum of Arts & Design August 2003 - December 2003
Buckley Pell Associates December 2002 - May 2003
Lily et Cie - Vintage September 2000 - November 2000
Skills
Art, Yoga, yoga therapy, Transformational Life..., Product Management, design, Social Media, Museums, Research, Public Relations, Creative Direction, Program Management, Fashion, Advertising, Magazines, Hatha Yoga, Photoshop, Social Media Marketing, Program Development, Publications, History, Marketing Communications, Newsletters, Photography, Curating, Retail, Teaching, Vinyasa, Pilates, Event Planning, Copywriting, Event Management, Grant Writing, Wellness Coaching, Relaxation, Lifestyle, Social Networking, Art Exhibitions, Marketing, Interior Design, Meditation, Nonprofits, Blogging, Public Speaking, Creative Writing, Editing, Fundraising
Education
Niroga Institute 2011 — 2011
Certified Yoga Therapist
Lotus College of Yoga 2009 — 2009
RYT, yoga
Bard Graduate Center for the 2002 — 2006
of Decorative Arts; Masters, Design and Culture
Fashion Institute of Technology
Parsons School of Design
University of Southern California 1993 — 1995
ABT, Art History
University of Southern California
Bachelor of Arts, Art History; Modern European Art and Critical Theory
Pink Elephant 2005 - Present
Alternative Resources Corporation 2004 - 2005
Quorum Technologies, Inc. (MedX Connect) 2003 - 2004
E*TRADE Financial 1997 - 2003
Viking Freight System 1985 - 1997
Skills
IT Service Management, Service Management, ITIL, Incident Management, IT Management, IT Strategy, ISO 20000, COBIT, Service Improvement, Problem Management, Information Security..., Vendor Management, Cloud Computing, Root Cause Analysis, Change Management, Service Desk, CMDB, Personnel Performance..., IT Outsourcing
Education
California State University-East Bay
Bachelor of Arts (B.A.), Major Psychology, Minor Sociology
Foothill College
Associate of Arts (A.A.), Psychology, Sociology, Philosophy, Statistics
US Army Non-Commissioned Officers Academy, Fort Riley Kansas
University of Toronto May 2014 - Present
Info-Tech Research Group July 2013 - March 2014
Pink Elephant April 1999 - July 2013
APMG-International 2006 - 2010
APMG-International 2006 - 2010
Hudson's Bay Company 1990 - 1999
Skills
Cultural change, Business Process, Instructional Design, IT Service Management, COBIT, Service Management, ITIL, Business Analysis, Planning, ISO 20000, Process Management, IT Governance, Consultancy, Governance, Service Desk, Outsourcing, Incident Management, Change Management, IT Strategy, Program Management, Management Consulting, Service Improvement, Business Alignment, IT Management, Service Delivery, Process Improvement, ICT, Configuration Management, Business Management, Risk Management, Business Continuity, ISO 27001, Auditing, Organizational Change, Process Engineering, Security, Coaching, Compliance, Solution Design, Continuous Improvement, IT Operations, IT Outsourcing, Problem Management, Management, Integration, Release Management, Strategy, Project Portfolio..., Project Planning, PMP
Education
Bishop's University 1984 — 1988
BSC, Computer Sciences
Feature Creep Technology May 2014 - Present
3mushrooms Corp August 2007 - Present
DBRS September 2012 - April 2014
Pink Elephant June 2006 - August 2007
The Sansin Corporation December 2005 - June 2006
TeleTech June 2005 - December 2005
Sayyarty.com February 2004 - April 2005
Skills
Entrepreneurship, Enterprise Software, Application Hosting, E-commerce, .NET, ASP.NET MVC, jQuery, C#, Java, JavaScript, Entity Framework, PHP, Amazon Web Services..., Amazon Cloud, EC2, Linux, iOS, Objective-C, JSON, JSP, Java Enterprise Edition, JavaSE, RESTful WebServices, RESTful architecture, Xcode, Visual Studio, VMware Workstation, XML, Microsoft SQL Server, MySQL, SQLite, Ext JS, C++, c, Razor, NUnit, Lightspeed, Eclipse
Education
Georgia State University 1999 — 2003
Bachelor of Science, Computer Science
TrueChoice Telecom August 2015 - Present
United Systems and Software, Inc July 2012 - January 2013
vtrIT September 2011 - May 2012
Enterprise Systems Associates, Inc. 2009 - 2011
Pink Elephant 2007 - 2008
Pentaho 2006 - 2007
Computer Associates (CA) - XECA 2003 - 2006
Intellimark 2001 - 2002
Paragon Computer Professionals 2000 - 2001
CSC 1987 - 1998
Skills
Professional Services, Disaster Recovery, SaaS, Cold Calling, Employee Benefits, Sales Process, Sales Management, CRM, Business Development, Consulting, Enterprise Software, IT Service Management, Sales, Solution Selling, Salesforce.com, Insurance, Management
Education
Webster University 1996 — 1997
MBA, Business, 4.0 GPA
The University of Texas at Arlington - College of Business Administration 1980 — 1985
Bachelor’s Degree, Managemment
Service Management Art Inc May 2006 - Present
Business Relationship Management Institute July 2013 - Present
Delta West Academy September 2004 - Present
Hewlett - Packard Canada April 2000 - April 2006
Pink Elephant November 1988 - April 2000
Skills
Business Relationship..., IT Strategy, ITIL, IT Service Management, Service Management, Governance, COBIT, Information Technology, IT Management, Consulting, Management Consulting, Business Process, Management, ISO 20000, ITIL Process..., Project Portfolio..., Process Improvement, Change Management, IT Operations, ITIL Certified, Problem Management, Business Process..., Service Delivery, ITIL Service Strategy, Incident Management, Business Analysis, Program Management, Process Management, IT Outsourcing, Sla, Configuration Management, Service Desk, ITSM
Education
1996 — 1998
MBA
Delft University of Technology
Pink Elephant March 2001 - Present
Skills
IT Service Management, Service Management, Project Portfolio..., ITIL, COBIT, Governance, Change Management, Service Desk, Incident Management, Release Management, Problem Management, Service Delivery, Cross-functional Team..., Sla, Business Process, IT Management, IT Strategy, IT Operations, Outsourcing, Vendor Management, IT Outsourcing, ISO 20000, Information Technology, Cloud Computing
Education
Trent University
Mindbank Consulting Group, LLC 2012 - Present
Pearson eCollege August 2011 - February 2012
Independent Consultant December 2010 - August 2011
Visa August 2010 - November 2010
Infocrossing July 2009 - August 2010
onTargetjobs August 2008 - April 2009
Level 3 Communications October 2007 - June 2008
AMERICAN SYSTEMS February 2007 - September 2007
Pink Elephant June 2005 - January 2007
Alternative Resources Corporation July 2004 - January 2005
Skills
Program Management, Integration, SDLC, IT Service Management, Project Management, Vendor Management, Change Management, Governance, PMO, Strategy, Agile Methodologies, ITIL, Incident Management, Project Portfolio..., CRM, Call Centers, IT Management, IT Operations, Management, Software Development, Outsourcing, Service Delivery, PMP, Quality Assurance, Project Planning, Information Technology, Testing, Leadership, Databases, IT Strategy, System Deployment, Release Management, Requirements Analysis, Software Project..., Enterprise Architecture
Education
Community College of the US Air Force
AS, Communications Technology
Accenture February 2013 - Present
ITSME April 2012 - February 2013
Dept. of Defense IT Service Management Specialist, Army NETCOM April 2010 - February 2012
NCI Information Systems, Inc. Defense Contracting December 2008 - March 2010
IT Service Management Experts (ITSMe) February 2008 - December 2008
Coldwater Creek April 2006 - February 2008
Pink Elephant 2004 - 2006
CCNG 2004 - 2005
The Regence Group 1986 - 2001
Skills
ITIL, Process Improvement, Change Management, Disaster Recovery, Program Management, IT Service Management, Governance, Business Process, Enterprise Architecture, IT Strategy, IT Management, Integration, Management, Information Technology, Business Process..., Business Analysis, Vendor Management, SDLC, Consulting, Service Management, Leadership, Security, Strategy, Solution Architecture, Business Intelligence, Project Management, Management Consulting, Project Portfolio..., Cloud Computing, Requirements Analysis, Data Center, Team Leadership, Enterprise Software, IT Operations, Training, Service Delivery, Business Process Design, IT Governance, Outsourcing, Visio, Infrastructure, PMO
Education
Washington State University 1979 — 1981
Bachelor of Science
University of Idaho
Bachelors of Science
HEAT Software (formerly FrontRange) May 2015 - Present
Slalom Consulting April 2014 - May 2015
FrontRange February 2011 - April 2014
FrontRange February 2005 - May 2011
Pink Elephant January 2007 - June 2007
IBIS Technology January 2002 - January 2005
Skills
ITIL, IT Service Management, Cloud Computing, SaaS, Service Management, Solution Architecture, Configuration Management, CMDB, Enterprise Architecture, Service Desk, IT Strategy, IT Management, Service Delivery, Incident Management, Enterprise Software, Pre-sales, IT Asset Management, IT Operations, Integration, SDLC, Release Management, Agile Methodologies, Business Process, Professional Services, System Deployment, Requirements Analysis, Consulting, Software Project..., Business Intelligence, PRINCE2, Management, Project Management, Data Center, IT Outsourcing, Disaster Recovery, Governance, Project Portfolio..., ITIL Certified, Virtualization, Managed Services, Project Delivery, PaaS, SOA, Infrastructure, Outsourcing, Business Continuity, Software Documentation
Education
University of Phoenix 2008 — 2012
BS Management, Business Science : Management
APM : ITIL v3 Expert Certification 2009 — 2010
ITIL V3 Expert Certificate, IT Information Library, IT Service Management
University of Georgia - Terry College of Business 2003 — 2009
BBA-MIS, Management Information Systems
APM : ITIL v3 Foundation Certification 2008 — 2008
ITIL v3 Foundation, ITIL
ISACA : COBIT 4 Foundation Certification 2007 — 2008
Control Objectives for Information and Related Technologies, COBIT, ITIL, ISO
APM : ITIL v2 Service Management Managers 2006 — 2007
ITIL v2 Service Management Managers (ITIL Masters), ITIL
Damelin 2001 — 2004
Damelin : Assessment, Education, Training and Development
University of South Africa/Universiteit van Suid-Afrika 1997 — 2002
BSc Computer Science, Computer Science
Vaal University of Technology 1996 — 1997
N.DIP Information Technology, Infromation Technology
Entripy Custom Clothing April 2015 - Present
Pink Elephant September 2012 - April 2015
Robert Half 2015 - 2015
Inder Transport September 2011 - September 2012
Skills
HTML, AJAX, PHP, jQuery, AngularJS, HTML 5, JavaScript, Visual Studio, JSON, Photoshop, .net, CSS Javascript, Web Development, Problem Solving, XML, SEO, Mathematics, Java, PL/SQL, Oracle SQL, phpMyAdmin, Drupal, Wordpress, Ektron Content..., Dreamweaver, c, c#, Eclipse, NetBeans, JSP, JavaBeans, Plugins, Bootstrap, HTML5
Education
Sheridan College 2011 — 2012
Computer Systems Technology - Software Development and Network Engineering, Software Development
B.V.M Sr. Sec. School 2008 — 2010
High School, 10-12
RBC January 2015 - Present
RBC February 2012 - December 2014
Government of Ontario, Labour and Transportation I&IT Cluster July 2011 - December 2011
The Manta Group January 2008 - December 2011
Government of Ontario, Labour and Transportation I&IT Cluster January 2011 - June 2011
Bank of Montreal February 2010 - December 2010
INTRIA Items Inc. January 2009 - December 2009
Government of Ontario, Children, Youth, and Social Services I&IT Cluster May 2008 - November 2008
Government of Ontario, Children, Youth, and Social Services I&IT Cluster February 2008 - April 2008
Pink Elephant January 2007 - December 2007
Skills
IT Service Management, ITIL, COBIT, Project Management, Process Improvement, Process Maturity..., Process Design, Team Leadership, Process Maturity, Governance, Business Process..., Change Management, IT Management, Service Management, Leadership, Management, Training, Security, Business Analysis, Enterprise Software, SDLC, IT Strategy, Information Technology, Project Delivery, Project Planning, Vendor Management, Project Portfolio..., Process Management, Call Centers, Incident Management, Service Desk, Problem Management
Education
Ryerson University 2002 — 2008
Certificate
Lambton College of Arts & Technology 1997 — 1998
Information Technology Professional
Carleton University 1989 — 1994
BA Honours
Pink Elephant August 2015 - Present
Pink Elephant May 2013 - Present
Free and Easy Traveller July 2011 - January 2014
Nine West March 2013 - June 2013
Rothsay, A Member of Maple Leaf Foods May 2011 - March 2013
Skills
Customer Service, Communication Skills, Research, Interpersonal Skill, Leadership, Adaptability, Creativity, Critical Thinking, Visual Merchandising, Merchandising, Store Operations, Continuous Improvement, HACCP, puncuality, Sales, Event Management, ITIL, Business Strategy, Sales Process, Food Industry, Time Management, Teamwork, Team Building, Management, Marketing Communications, Retail, Account Management, Coaching, Social Media Marketing, Process Improvement, Marketing, Communication, Microsoft Office, Social Media
Education
Mohawk College
Marketing, Business, Management, Marketing, and Related Support Services
Cayuga Secondary School
High School Diploma
Healthways July 2014 - Present
Chris Dancy March 2013 - Present
BMC Software August 2012 - March 2014
Service-now.com October 2011 - July 2012
Pink Elephant December 2010 - August 2011
ServiceSphere July 2008 - November 2010
LANDESK Software February 2007 - July 2008
Networkd December 2002 - January 2007
FrontRange Solutions 1999 - 2002
WebMD 1995 - 1999
Skills
Strategy, Leadership, Wearable Computing, Public Speaking, Health & Wellness, Future Trends, Healthcare, Mobile Devices, Big Data, Business Intelligence, Futurism, Quantification, ITIL, Enterprise Software, IT Strategy, Management
Education
Singularity University 2013 — 2013
Executive Program, Biotechnology & Bioinformatics, Energy & Environmental Systems, Networks & Computing Systems, AI & R
Mount Saint Mary's College
Accounting
kCura April 2014 - Present
kCura Corporation May 2011 - April 2014
HI-Tech Associates November 2008 - May 2011
David Giambalvo, Independent IT Consultant August 2001 - January 2008
Pink Elephant August 2000 - August 2001
Towers Perrin March 1998 - August 2000
Skills
Project Management, HTML, CSS, IT Service Management, Agile Methodologies, Integration, Networking, Analysis, ITIL, CRM, Microsoft SQL Server, Change Management, Databases, SharePoint
Education
Loyola University Chicago
Purolator Inc. April 2012 - Present
Henkel July 2006 - May 2012
Linamar 2004 - 2006
Pink Elephant January 2000 - May 2004
Skills
ITIL, Business Analysis, Project Management, Management, Project Planning, Troubleshooting, Analysis, Technical Support, Information Technology, System Deployment, IT Service Management, PMP, Change Management, Process Improvement, IT Management, PMO
Education
Schulich Executive Education Centre 2013 — 2013
Six Sigma Green Belt - Service Organizations
McMaster University, Hamilton Ontario 2010 — 2011
CAPM (Associate's Certificate in Project Management), Project Management
Centennial College 1996 — 2000
Diploma, Computer System Technology
Jarvis ci
Jarvis ci
TransUnion Canada October 2013 - Present
COGECO Cable May 2011 - October 2013
The CUMIS Group May 2009 - April 2011
Tata Consultancy Services February 2007 - April 2009
The CUMIS Group 2006 - 2007
RBC October 2005 - March 2006
CIBC 2003 - 2005
Pink Elephant 2002 - 2003
Skills
ITIL, Business Process..., IT Service Management, Business Analysis, Process Improvement, Requirements Analysis, Change Management, Software Documentation, Project Management, Business Process, Vendor Management, IT Strategy, Integration
Education
Lee University 1990 — 1994
Bachelor of Arts, English/Communications
Thrillworks December 2012 - Present
Pink Elephant November 2011 - November 2012
Parlay Games August 2011 - November 2011
Parlay Entertainment August 2006 - April 2011
AOL Canada November 2000 - July 2006
Skills
Web Development, Java, XML, JavaScript, Agile Methodologies, Web Applications, Web Services, Software Development, Website Development, .NET, C#, JSON, SOAP, WSDL, Software Quality..., Web Content Management, Ektron, DotNetNuke, SQL, Microsoft SQL Server, Oracle SQL, MySQL, PHP, ExpressionEngine, Agile & Waterfall..., Software Documentation, Technical Documentation, RFP, CMS, Analytics, Email Marketing, HTML, Eclipse, Visual Studio, Linux, Windows, Shell Scripting, Interviews, Mentoring, ASP.NET, Web 2.0, User Experience, CSS
Education
ITI 1999 — 2000
Diploma, Applied Information Technology
Memorial University of Newfoundland 1992 — 1998
Bachelor of Science Honours
Pink Elephant August 2015 - Present
OEC Group November 2013 - August 2015
Lomas Logistics A Div. of LV Lomas March 2009 - November 2013
Tinnerman 2004 - 2009
A. Raymond Tinnerman Manufacturing, Inc. 2004 - 2009
Faurecia 2000 - 2003
Skills
Supply Chain, Logistics, Warehousing, Continuous Improvement, Purchasing, Supply Chain..., Lean Manufacturing, Supply Chain Management, Kaizen, Logistics Management, Project Planning, Six Sigma, 3PL, Team Building, Management, GMP, Operational Excellence, Inventory Management, Change Management, 5S, New Business Development, Analysis, Procurement, Transportation, Negotiation, Automotive, Warehouse Management, Strategic Sourcing, Inventory Control, Customer Service, Production Planning, Manufacturing, Budgets, Sales Management, Operations Management, Strategic Planning, Skin Care Products, Forecasting, Pricing, P&L Management, Sales, Cross-functional Team..., Demand Planning, Contract Negotiation, Key Account Management, Process Improvement, Product Development, Leadership, Account Management, SAP
Education
Mohawk College
Business Diploma, Marketing
World Trade Financial Group November 2011 - Present
UBS September 1996 - November 2009
SELCO Ltd February 1996 - September 1996
Pink Elephant August 1995 - February 1996
Skills
Business Analysis, Equities, Investment Banking, Fixed Income, Hedge Funds, Project Management, Market Data, Analysis, Management, Corporate Finance, Budgets, Finance, Project Planning, Financial Markets, Electronic Trading, Trading Systems, Private Equity, Trading, Derivatives, Options, Bloomberg
Education
The University of Reading 1994 — 1995
MA, European Studies
University of Sunderland 1990 — 1994
Bachelor of Business Administration (BBA)
Infogain 2014 - Present
ANCILE Solutions, Inc. 2013 - 2014
Ricoh Americas Corporation 2011 - 2012
CA Technologies 2008 - 2011
Pink Elephant 2007 - 2008
Xerox 2005 - 2007
SunTone, Sun Microsystems 2002 - 2005
Idiom Inc. 2000 - 2001
Skills
Enterprise Software, Sales Management, International Sales, COBIT, Six Sigma, Alliances, Partner Management, ITIL, Cloud Computing, IT Service Management, Sales Enablement, Business Alliances, Managed Services, Business Development, Management, SaaS, Strategic Partnerships, Software Industry, Project Management, Channel Partners, Strategy, Process Improvement, Outsourcing, Solution Selling, Business Process..., Consulting, Cross-functional Team..., Security, Go-to-market Strategy, Service Delivery, Data Center, New Business Development, Leadership, Direct Sales, Salesforce.com, IT Strategy, Business Intelligence, Sales, Networking, Vendor Management, Integration, ERP, Sales Operations, Selling, Change Management, CRM, SDLC, Lead Generation
Education
Santa Clara University
M.B.A., Finance
University of California, Berkeley
B.A, Political Science
PROLIN Inc January 2010 - Present
HP October 2005 - May 2009
HP Software January 2002 - August 2005
Hewlett-Packard October 1996 - August 2002
Prolin Software/Hewlett-Packard 1996 - August 1998
Prolin Automation 1995 - 1997
Prolin 1992 - 1996
Pink Elephant 1988 - 1996
Skills
IT Service Management, Service Management, Professional Services, HP, Business Strategy, ITIL, IT Management, Service Desk, Service Delivery, Incident Management, IT Strategy, Pre-sales, Consultancy, Change Management, Business Process, Program Management, Configuration Management, SDLC, Release Management, People Management, CMDB, Process Development, Software Implementation, Solution Architecture, Management Consulting, Team Building, Business Alignment, Organizational Change, Six Sigma, Knowledge Management, Service Improvement, Project Portfolio..., Management, Business Development, Enterprise Software, Leadership, Cloud Computing, Architecture, Outsourcing, SaaS, Data Center, Solution Selling, IT Outsourcing, Go-to-market Strategy, Executive Management, Process Improvement, Sales Enablement, Process Management, Architectures, IT Operations
Education
Hanzehogeschool Groningen
Bachelor
Social Research and Development Corporation October 2011 - May 2012
Community Living Hamilton 2004 - 2007
Sheridan College 2001 - 2003
Pink Elephant 1998 - 2000
Productivity Point International 1995 - 1998
Skills
Adult educator/webinar..., Employment and HR..., Job Coach, Workshop Facilitation, Recruiting, Higher Education, Social Media, Marketing, Interviews, Advertising, Government, Adult Education, Career Counseling, Resume Writing, Teaching, Public Speaking, Program Development, Instructional Design
Education
Seneca College of Applied Arts and Technology 1993 — 1994
Post-diploma Certificate, Human Resource
McMaster University 1990 — 1993
Honours Bachelor of Arts, English
Waterloo
Waterloo
Pink Elephant August 2014 - Present
LilGoddess Designs January 2005 - August 2014
Discover Financial Services September 2013 - April 2014
Arc Worldwide March 2013 - September 2013
Kids and Us September 2010 - June 2011
International House Barcelona December 2009 - June 2010
Wunderman November 2008 - September 2009
Wunderman August 2006 - November 2008
Havas Worldwide Chicago June 2006 - August 2006
Hoffman York May 2004 - August 2004
Skills
Logo Development &..., Web Design, Company Branding, Graphic Design, Invitations, Logo Design, Photography, Art Direction, Typography, Corporate Branding, Advertising, Packaging, Brochures, Art, Concept Design, Corporate Identity, Brand Development, Color Theory
Education
Syracuse University / College of Visual and Performing Arts 2002 — 2006
Bachelor of Fine Arts, Communications Design / 2006; Photography
Accademia Italiana 2005 — 2005
Photography, Art History
Parsons School of Design 2010 — 2010
Web Design
Pink Elephant February 2005 - Present
Skills
ITIL, Management, Service Desk, Project Portfolio..., COBIT, IT Service Management, Vendor Management, Help Desk Support, Service Management, PMO, Outsourcing, IT Management, Service Delivery
Education
California State University-East Bay
Bachelors, Psychology
Foothill College
AA, Psychology
Pink Elephant January 2014 - Present
Online Business Systems June 2010 - December 2013
Pink Elephant July 1998 - June 2010
Skills
ITIL, IT Service Management, IT Strategy, Service Management, IT Management, Change Management, Business Analysis, Program Management, Configuration Management, Process Improvement, Business Process, Service Delivery, Governance, Requirements Analysis, IT Operations, Project Management, Integration, Vendor Management, Consulting, Management Consulting, SDLC, PMO, Business Intelligence, Cross-functional Team..., Management, Leadership, Project Planning, Requirements Gathering, Business Development, Project Portfolio..., Outsourcing, Business Process..., Information Technology
Education
Humber College 1987 — 1990
Theatre
TD Canada Trust January 2015 - Present
TD Canda Trust November 2012 - Present
TD Canada Trust October 2003 - October 2012
Pink Elephant 1999 - 2003
Skills
Banking, Sales, Mortgage Lending, Loans, Retail Banking, Credit, Recruiting, Customer Service, Home Equity Lines of..., Refinance, Residential Mortgages, Mobile Devices, Commercial Mortgages, Lines Of Credit, Consumer Lending, Relationship Management, Construction Loans, Credit Analysis, Debt Consolidation, Management, Investments
Education
University of Guelph 1991 — 1995
Bachelor of Arts (B.A.), Sociology & Marketing
University of Guelph
Pink Elephant October 2006 - Present
Pethealth Inc October 2002 - September 2006
Skills
New Business Development, Sales, Account Management, Lead Generation, Process Improvement, Solution Selling, CRM, Vendor Management, Cloud Computing, Change Management, Marketing Strategy, Salesforce.com
Education
Ancaster High School
Mohawk College
Diploma, Broadcast-Journalism
CIBC July 2012 - Present
Learn2 Solutions January 2012 - June 2012
www.WanderingEnterprise.com March 2011 - January 2012
Pink Elephant June 2006 - January 2011
Pink Elephant November 2003 - June 2006
Skills
Process Improvement, E-commerce, ITIL, Business Strategy, Social Media, IT Service Management, Project Management, Integrated Marketing, Program Management, International Business, ERP/CRM, Market Development, Management, IT Strategy, Training, Team Management, Team Leadership, Governance, Change Management, Leadership, CRM, IT Management, ERP, Analysis, Process Engineering, Business Process..., Project Portfolio..., Strategic Partnerships, Strategy
Education
CDI - Managing Projects
Carleton University
BA
Pink Elephant - ITIL Foundations (V2 and V3)
Pink Elephant - Prince2 Foundations
Pink Elephant - Prince2 Practitioner
York University - Schulich School of Business
Pink Elephant May 2004 - Present
Pink Elephant 2004 - Present
Mercer County Community College 1993 - 2000
Long Wharf Theater 1970 - 1978
Skills
ITIL, Training, Service Management, IT Service Management, Instruction, IT Management, Governance, Incident Management, Vendor Management, Service Delivery, Program Management, Process Improvement, Change Management, Consulting, Classroom Delivery, Teaching, IT Operations, Theatrical Production
Education
The Catholic University of America 1966 — 1970
BA, MA
Bishop Noll Institute 1962 — 1966
Pink Elephant October 2004 - Present
Skills
CRM, Microsoft Office, Vendor Management, Account Management, ITIL, Service Delivery, Microsoft Excel, Change Management, Management, Program Management
Education
Mohawk College
Travel and Tourism
Toronto Police Service February 2011 - Present
Pink Elephant July 2008 - February 2011
EDS - Kraft Canada May 2008 - July 2008
EDS - CMHC (Canadian Mortgage Housing Corporation) April 2008 - May 2008
TeleTech February 2005 - February 2008
Skills
Technical Writing, Technical Training, Technical Analysis, Active Directory, Microsoft Exchange, Windows Server, Technical Support, Network Administration, Firewalls, DHCP, DNS, FTP, Routers, Internet Security, SIP, ITIL Certified, ITIL v3 Foundations..., Networking, Blackberry Enterprise..., Help Desk Support, IT Service Management, ITIL, Incident Management, Vendor Management, Service Desk
Education
St. Clair College 2001 — 2004
Diploma, Computer Information Technology
Dolan & Associates Inc. June 2013 - Present
Engage Potential October 2002 - June 2013
Online Business Systems August 2011 - April 2013
Pink Elephant March 2005 - August 2011
TD Bank Group March 1992 - September 2002
Crown Life Insurance Company 1985 - 1992
Skills
16 Guidelines for Life..., 5 Tibetan Yogas..., Myers-Briggs Certified, Personality Dimensions..., Program Management, Organizational..., Workshop Facilitation, Coaching, Consulting, Service Management, Change Management, CRM, Business Analysis, IT Service Management, Workshops, Project Planning, Management Consulting, IT Strategy, Vendor Management, Management, Process Improvement, IT Management
Education
The University of Western Ontario 1975 — 1976
B.Ed., Education
Queen's University 1968 — 1972
BA, Sociology, Philosophy, Psychology
Europ Assistance - Global Corporate Solutions October 2014 - Present
Pink Elephant May 2002 - October 2014
Skills
ITIL, Avaya IP Telephony, VMware ESX, Microsoft SQL Server, Active Directory, Cloud Computing, Virtualization, Help Desk Support, IIS, Microsoft Exchange, Office 365, Network Administration, Symantec Backup
Education
Escuela Politécnica Nacional
Bachelor of Engineering (B.Eng.), Telecommunications Engineering
Insphere Insurance Solutions August 2001 - Present
Partner's Plumbing 1997 - 2001
Pink Elephant November 1999 - July 2000
Skills
Insurance, Disability Insurance, Employee Benefits, Budgets, Small Business, Sales, Team Leadership, Program Management
Education
Columbia College Chicago 1991 — 1993
Bachelor's degree, Marketing
William Rainey Harper College
Assoc. in Science, Physical Sciences