Press Ganey
Industry: Health care company
DescriptionPress Ganey Associates is a South Bend, Indiana-based health care company known for developing and distributing patient satisfaction surveys. As of January 2017, its Medical Practice Survey was the most widely used outpatient satisfaction survey in the United States. Headquarters: South Bend, IN Key people: Patrick T. Ryan (CEO); Irwin Press and Rod Ganey (cofounders) Number of employees: 1,000 Founded: 1985 Subsidiaries: National Database of Nursing Quality Indicators, Parent organization: Press Ganey Holdings, Inc.
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Press Ganey Employees
Press Ganey August 2014 - Present
I/O Solutions, Inc. January 2013 - August 2014
Roosevelt University August 2012 - August 2014
Independent Consultant September 2013 - November 2013
Independent Consultant September 2013 - October 2013
HAMRICK MILLS September 2011 - May 2012
Limestone College August 2010 - May 2012
HOBY Central New York May 2008 - May 2012
Clemson University May 2011 - August 2011
Skills
Microsoft Excel, Microsoft Word, SPSS, Statistics, Public Speaking, Data Analysis, Data Entry, Job Analysis, Personnel Selection, Proofreading, Assessment Centers, Psychology, Survey Design, Report Writing, Psychometrics, Recruiting, Human Resources, Technical Writing, Research, Leadership, PowerPoint
Education
Roosevelt University 2012 — 2014
Master's degree, Industrial and Organizational Psychology
Limestone College 2009 — 2012
Bachelor's degree, Psychology
Press Ganey April 2015 - Present
Press Ganey Associates October 2013 - April 2015
Press Ganey Associates May 2006 - October 2013
Roster Technologies, Inc. September 2004 - December 2005
Tower Bank June 2004 - August 2004
Skills
Patient Satisfaction, Healthcare, Process Improvement, Presenter, Client Engagement, Mentoring, Training New Hires, Strategic Planning, Goal Oriented, Multitasker, Web-based Training, Public Policy, E-Learning, Cross-functional Team..., New Hire Training, Hospitals, Customer Engagement, Leadership, Healthcare Information..., Human Resources, Performance Improvement, Team Building, Data Analysis, Training, Physician Relations, Leadership Development, Organizational..., Consulting, HIPAA, Organizational..., EHR, EMR, Healthcare Consulting, Managed Care, Healthcare Management, Onboarding, Patient Safety, Strategy, Employee Engagement, Change Management, Revenue Cycle, Quality Improvement, Health Information...
Education
Indiana University South Bend 2010 — 2014
Master of Public Affairs, Health System Administration and Policy
Indiana University—Purdue University Fort Wayne 2001 — 2005
Organizational, Leadership & Supervision, Human Resources
Press Ganey May 2015 - Present
WNDU-TV August 2014 - May 2015
Bradley Company August 2013 - May 2014
University of Notre Dame July 2010 - August 2013
1st Source Bank June 2007 - July 2010
MCCS June 2006 - March 2007
Skills
Commercial Banking, Team Management, Event Planning, Editing, Customer Service, Process Flow..., Commercial Real Estate..., Public Relations, Procedure Manuals, Training Manuals, Reporting & Analysis, Social Networking, Public Speaking, Employee Training, Team Leadership, Project Planning, Office Administration, Recreation Planning, Regional Development, Process Focused, Communication Skills, Social Media, Travel Planning, Databases, Microsoft Office, TV Production, Sales, Media Sales
Education
University of Notre Dame 2013 — 2013
Supervisory Development Program
Michigan State University 2000 — 2004
Bachelor's degree, Journalism
Penn High School August 2014 - Present
Northern Indiana Affiliate of Susan G Komen Foundation October 2012 - August 2014
The Chamber of Commerce of St. Joseph County August 2008 - October 2012
Press Ganey October 2007 - May 2008
Skills
Database Administration, PeopleSoft, Human Resources, Development & delivery..., Accounting, Project Management, Event Planning, Events, Coordinating Events, Marketing Communications, Compensation & Benefit, Solid computer skills, Employee Benefits, Consulting, HR Policies
Education
Indiana State University
Master of Science (M.S.), Human Resources Development
Western Michigan University
Bachelor of Business Administration (B.B.A.), Management/Accounting
iVantage Health Analytics August 2014 - Present
iVantage Health Analytics October 2013 - August 2014
Catalyst Learning January 2013 - August 2013
Press Ganey December 2009 - December 2012
Data Advantage March 2000 - December 2009
Directec 1996 - 2000
Catalyst Learning/Hospitality Television August 1994 - August 1996
Integrated Customer Services September 1988 - August 1994
Skills
Healthcare, Strategy, Leadership, Hospitals, Healthcare Information..., Business Development, Strategic Planning, Healthcare Consulting, Process Improvement, Management, Analytics, Clinical Research, Integrated Marketing, Product Development, Cross-functional Team..., New Business Development, Marketing, Healthcare Industry, Sales Management, HIPAA, Healthcare Management, EHR, Managed Care, Informatics, Consulting, Executive Management, Team Building, Marketing Strategy, Performance Improvement, Revenue Cycle, Clinical, Patient Satisfaction, Start-ups, Strategic Partnerships, Quality Improvement, Health Information..., Mergers & Acquisitions, Product Management, Sales, Salesforce.com, Operations Management, Entrepreneurship, Selling, Medical Devices, Strengthening Client..., Business Intelligence, Competitive Analysis, Account Management, Physician Relations, Cross-functional...
Education
Bellarmine University 1986 — 1988
BS, English
Northwestern University 1980 — 1983
Press Ganey December 2002 - Present
Skills
Data Analysis, Management, Healthcare, Project Management, Account Management, Hospitals, HIPAA, Cross-functional Team..., Healthcare Consulting
Education
Indiana University Bloomington 1993 — 1997
Bachelor of Arts (B.A.), English Language and Literature, General
TruthPoint June 2014 - Present
PsyLCA November 2013 - November 2014
Studer Group December 2011 - January 2014
Avatar Solutions (formerly Avatar International LLC and HR Solutions International Inc.) March 2010 - December 2011
Press Ganey 2001 - 2010
Press Ganey / Parkside Associates 1999 - 2001
North Central College September 1997 - January 1999
Individual Advocacy Group 1997 - 1999
ChildServ 1995 - 1997
Loretto Hospital 1993 - 1995
Skills
Healthcare, Business Development, Healthcare Consulting, Hospitals, Management, Healthcare Management, Healthcare Information..., Sales, Physician Relations, Performance Improvement, Revenue Cycle Management, Medical Devices, Leadership, Revenue Cycle, Home Care, Process Improvement, Informatics, Leadership Development, Quality Improvement, EHR, Physicians, Managed Care, HIPAA, Nursing, Acute Care, Medicaid, Account Management, Consulting, Strategic Planning, Healthcare Industry, Patient Safety, Medicare, EMR, Critical Care, Practice Management, Ambulatory, Team Building, Training, Change Management, Coaching, Strategy, Organizational..., Performance Management, Human Resources, Employee Engagement, PowerPoint, Microsoft Excel, Project Management, Marketing Strategy
Education
Ball State University 1989 — 1991
Master of Arts (M.A.)
Eastern Illinois University
Bachelor of Arts (B.A.)
Press Ganey May 2008 - Present
Skills
Sales, Process Improvement, C-Suite Selling, Healthcare, Customer Service, Forecasting, Customer Retention, Account Management, Strategic Planning, Relationship Management, Team Leadership, Marketing Strategy, Consulting, Management, Presentations, Training, Data Analysis, Project Management, Public Speaking, Webinars, Critical Thinking, Salesforce.com, Contract Negotiation, Contract Management, Skilled Multi-tasker, Communication, Cross-functional Team..., Inside Sales, Sales Presentations
Education
Indiana State University 2012 — 2015
Master of Science (MS), Human Resources Development
Ball State University 1995 — 1999
Bachelor of Applied Science (B.A.Sc.), Sports Adminstration
Studer Group (now a Huron Healthcare solution) July 2014 - Present
Intellimed June 2012 - June 2014
Press Ganey January 2011 - June 2012
Press Ganey October 2009 - December 2010
FetchBack (now eBay Enterprise) July 2008 - September 2009
Navis Pack & Ship May 2006 - January 2009
Solucient, LLC (now Truven Health Analytics) November 2003 - May 2006
GE Medical Systems Performance Solutions January 2002 - October 2003
GE Medical Systems Performance Solutions September 2000 - January 2002
Skills
Leadership, CRM, Sales Operations, Selling, Account Management, Strategic Planning, Change Management, Process Improvement, Sales Management, Management, Operations Management, Team Building, Healthcare, New Business Development, Lead Generation, Cross-functional Team..., Business Development, Marketing, Management Consulting, Customer Satisfaction, Strategy, Enterprise Software, Business Planning, Analytics, Sales Process, Strategic Partnerships, Executive Management, E-commerce, Six Sigma, P&L Management, Start-ups, Sales, Healthcare Information...
Education
Arizona State University, W. P. Carey School of Business
MBA
New Mexico State University
BBA, Business Computer Systems
Press Ganey December 2014 - Present
United States Air Force December 2010 - May 2014
FunFX September 2010 - November 2010
Master Metal Engineering August 2010 - November 2010
Elixir August 2010 - October 2010
Saint Mary's College September 2004 - May 2010
Walmart January 2008 - July 2008
Kobelco May 2007 - November 2007
Wintergreen Systems July 2002 - August 2004
Skills
Turkish, History, Military Experience, Customer Service, Computer Proficiency, Administrative..., Research, Historian, YouTube, Video Games, Reviews, Public Speaking, Management
Education
Defense Language Institute 2011 — 2012
Associate of Arts (AA), Turkish Language and Literature
Saint Mary's College 2004 — 2010
Bachelor of Arts (BA), History
Press Ganey March 2015 - Present
Vantage Pointe Financial Group August 2014 - March 2015
State Farm September 2013 - July 2014
Elkhart Police Department April 1993 - August 2013
United States Marine Corps October 1988 - November 1990
Skills
Facilities Operations, Physical Security, Risk Management, Organizational..., Team Building, Private Investigations, Criminal Investigations, Emergency Management, Criminal Law, Criminal Justice, Law Enforcement, Firearms, Security, Security Operations, Surveillance
Education
Bethel College 2011 — 2013
Bachelor of Science (B.S.), Organizational Management
Universal Trailer Cargo Group September 2015 - Present
Press Ganey February 2015 - Present
Beacon Health System May 2013 - February 2015
Team Beachbody September 2011 - December 2013
Universal Forest Products March 2003 - July 2010
Universal Forest Products March 2003 - July 2010
Universal Forest Products January 2008 - January 2010
Skills
Fitness, Fitness Training, Customer Service, Coaching, Strength Training, Personal Training, Nutrition, Wellness Coaching, Public Speaking, Team Building, Cpr Certified, Training, Employee Benefits, Human Resources, Employee Training, Recruiting, Interviews, Payroll, Personnel Management, New Hire Orientations, Hiring, HR Policies, Employee Relations
Education
Bethel College 2014 — 2015
Bachelor's degree, Organizational Leadership
Davenport University 1995 — 1996
Administrative Assistant and Secretarial Science, General
WESTERN MI UNIVERSITY 1992 — 1994
Elementary Education and Teaching
Western Michigan University 1992 — 1994
Elementary Education and Teaching
South Western MI College 1990 — 1992
Associate of Science (A.S.), Accounting
South Western MI College 1990 — 1992
Associates, Applied Sciences
Press Ganey January 2015 - Present
University of Kansas Medical Center October 2009 - Present
Missouri Department of Corrections 2007 - 2009
Skills
Data Analysis, Access, Statistics, SAS, Microsoft Office, SAS programming, SAS Base, Data Visualization, Customer Service, Analytics, Data Modeling, SQL, Databases, Project Management, Data Warehousing
Education
University of Missouri-Kansas City
Master of Arts (M.A.), Mathematics and Statistics
Missouri Western State University
Bachelor of Science (B.S.), Mathematics
Press Ganey February 2015 - Present
American Medical Women's Association (AMWA) October 2013 - Present
Indiana University Health June 2014 - December 2014
Citimark Management Co., Inc. January 2014 - May 2014
Milliner & Associates, LLC August 2013 - January 2014
Press Ganey Associates June 2013 - August 2013
Methodist Hospitals December 2012 - May 2013
Skills
Healthcare, Teamwork, Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Healthcare Management, Data Analysis, Human Resources, Microsoft Office, Communication Skills, Time Management, Leadership Development, Data Entry, Team Leadership, Screening Resumes, Multi-line Phone, resume calling, Healthcare Industry, Fundraising, Performance Management, Problem Analysis, Interview Preparation, Cross-functional..., Group Work, Virtual Teams, Appointment Scheduling, Cash Handling Experience, Outstanding time..., Organization, PenRad, Ultrastaff Software, Databases, Healthcare improvement, Outlook Express, DB2, Project Planning, Cross Functional Team..., Community Service, Philanthropy, service line marketing, Marketing Pediatrics, Marketing Event Planning, Project Management, Software Project..., Survey Design, Account Management, Statistical Sampling, Data Collection, CAHPS
Education
Indiana University-Purdue University at Indianapolis 2010 — 2014
Bachelor of Science (BS), Health Services Administration
Press Ganey October 2014 - Present
Maersk Line February 2014 - September 2014
TIAA-CREF June 2013 - September 2013
Merrill Lynch June 2012 - August 2012
Skills
Microsoft Office..., Excel Analysis Tookpak, Salesforce CRM, Financial Ratio Analysis, Capital Budgeting, Statistical Analysis, Statistical Regression, Pro-Forma Projections, Fiscal Modeling, Corporate Financial...
Education
UNC-Asheville 2011 — 2013
Bachelor of Arts (B.A.), Economics
Asheville-Buncombe Technical Community College 2008 — 2011
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Press Ganey November 2008 - Present
Skills
Salesforce.com, Healthcare, Business Development, Hospitals, Sales, Solution Selling, New Business Development, CRM, Healthcare Information..., Strategic Planning, Customer Service, Medical Devices, Sales Process, Data Analysis, Leadership, Process Improvement, Sales Management, Marketing Strategy, Cross-functional Team..., Sales Operations
Education
Indiana University South Bend 1995 — 2001
Bachelor of Science (BS), Advertising/Marketing
Press Ganey March 2015 - Present
Ross Education, LLC January 2012 - February 2015
National Head Start Association February 2007 - January 2012
The South Bend Chocolate Company May 2001 - February 2007
Skills
Resume Writing, Interviews, Customer Service, Blogging, Sales, Motivational Speaking, Social Networking, Creative Writing, Marketing, Microsoft Office, Customer Support, CampusVue, Job Placements, Professional Writing, Professional speaking, Photocopier, Communication, Business Planning, ChildPlus, Facsimile machines, Microsoft Office Suite, Special Purpose..., 10-Key Calculators, Partnership-building, Taleo, Forecasting, Optimal Resume, Career Builder/Resume..., Public Speaking, Career Counseling, Recruiting, Event Planning, Training, Management, Resume
Education
Indiana University South Bend 2001 — 2005
Bachelor of Arts (B.A.), English Literature
Press Ganey August 2013 - Present
SunDance Rehabilitation 2010 - 2013
Sovereign Rehabilitation 2007 - 2010
Physiotherapy Associates 2000 - 2007
Skills
Customer Service, Public Speaking, Strategic Planning, Team Building, Teaching, Healthcare, Team Leadership, Healthcare Consulting
Education
Ohio University 2014 — 2016
Indiana University Bloomington 1995 — 1999
BS, Physical Therapy/Therapist
Press Ganey August 2014 - Present
Triage Consulting Group February 2014 - July 2014
Triage Consulting Group January 2013 - January 2014
Press Ganey July 2012 - January 2013
Scripps Health May 2011 - July 2012
BearPaw Tutors LLC January 2011 - May 2012
Isis Biopolymer June 2010 - August 2010
Skills
Data Analysis, Research, Microsoft Excel, SPSS, HIPAA, Leadership, Analysis, Access, Social Media, Healthcare, PowerPoint, Healthcare Analytics, Clinical Data Management, IRB, Stata, Public Speaking, Cross-functional Team..., Clinical Research, Statistics, Management Consulting, Managed Care, Competitive Analysis, Microsoft Access, Tableau, Microsoft CRM, Lean Six Sigma
Education
Brown University 2008 — 2012
B.A., Economics and Biology
Torrey Pines High School 2004 — 2008
High School Diploma
Press Ganey June 2014 - Present
Press Ganey February 2012 - June 2014
Press Ganey October 2009 - February 2012
Skills
Cross-functional Team..., Supervising, Supervisory Skills, Project Management, Reporting & Analysis, Reports, Microsoft SQL Server, Microsoft CRM, Database Queries, Healthcare, Healthcare Management, Surveying, Survey Design, Management, New Hire Training, Hiring Employees, Hiring, Hiring Practices, Training, Employee Training, Microsoft Excel, Questionnaire Design, Performance Reviews, Incentive Programs, Bonus Programs
Education
Saint Mary's College 2005 — 2009
Bachelor of Business Administration (B.B.A.), Marketing
Indiana University South Bend
Press Ganey May 2015 - Present
Cox & Kings Global Services (CKGS) September 2014 - Present
Ipsos September 2011 - Present
INCISENT Technologies July 2010 - May 2011
SmithBucklin June 2007 - December 2009
Eastern Illinois University September 2006 - May 2007
Skills
Data Analysis, SQL, Project Management, E-commerce, Management, Requirements Gathering, Process Improvement, Web Design, SharePoint
Education
Eastern Illinois University 2003 — 2007
Communication Studies, Corporate Communication
Syscon International, Inc. October 2011 - Present
VooDoo Elixirs, Inc. January 2007 - Present
LanLizards / Computer Systems Rx / Knights of CyberSpace July 2002 - October 2011
Press Ganey January 1999 - February 2003
GameSpy Industries January 2000 - April 2002
Syscon International, Inc. 1995 - 1998
ACI Development 1994 - 1995
Skills
Public Speaking, Ghostwriting, Computers, Web Design, Training, Management, Project Management, Computer Repair, Software Design, Testing, Databases, Product Management, Process Improvement, Strategic Planning, Quality Assurance, Customer Service, Technical Documentation, Marketing
Education
Full Sail University 2014 — 2016
Mobile Development
Press Ganey January 2015 - Present
Gordon Food Service April 2014 - December 2014
Exelon Development May 2013 - April 2014
Gordon Food Service May 2013 - October 2013
Press Ganey Associates November 2012 - May 2013
Press Ganey Associates October 2011 - October 2012
David Hoppe February 2002 - October 2011
Tech Power Solutions 2001 - 2002
Kore/HiCom 1997 - 2000
Skills
VPN, Embedded Systems, Software Development, Linux, Windows, Perl, Agile Methodologies, JavaScript, C#, C++, TDD, Amateur Radio Operator, Test Driven Development, SQL, Databases, jMeter, SoapUI, Node.js, C, Virtualization, Scrum, Networking
Education
Grand Valley State University 1997 — 1998
n/a, Computer Science
Davenport University 1996 — 1997
n/a, Information Systems
Press Ganey September 2015 - Present
MutualBank May 2015 - September 2015
MutualBank November 2014 - September 2015
Meijer June 2010 - November 2014
Purdue University August 2010 - 2014
Cold Stone Creamery September 2007 - June 2010
Skills
Customer Service, Microsoft Office, Microsoft Word, Leadership, PowerPoint, Public Speaking, Team Leadership, Teamwork, Event Planning, Team Building, Microsoft Excel, Management, Inventory Management, Retail, Change Management, Facebook, Social Networking, Training, Adobe Creative Suite, Adobe Design Programs, Organizational..., Proposal Writing, Business Writing, Business Planning, Project Management, Project Planning, Leadership Development, Higher Education, Cleartouch, Microsoft Outlook, Money Transfers, Money Handling, ATMs, Transcription, Typing
Education
Purdue University 2010 — 2014
Bachelor of Science, Organizational Leadership and Supervision, Senior (Graduated)
Indiana University South Bend 2010 — 2014
Concentration in Graphic Design
Press Ganey September 2015 - Present
Press Ganey December 2014 - September 2015
Press Ganey Associates July 2014 - December 2014
Press Ganey Associates April 2009 - July 2014
University of Notre Dame October 2008 - April 2009
Memorial Hospital October 2003 - October 2008
Skills
Databases, Database Design, Software Development, Agile Methodologies, SQL, C#, T-SQL, Microsoft SQL Server, Perl, Scrum, DB2, Test Driven Development, ETL, Healthcare Information..., Web Services, Kanban, Agile Project Management, Ruby, Database Development, Agile, Software Craftsmanship, TDD, Acceptance Testing, Fitnesse, Git, Data Cubes, Cubes, Data Warehousing
Education
Indiana University South Bend
Bachelor of Science, Computer Science
Indiana University South Bend
Master of Science, Applied Mathematics and Computer Science
Press Ganey December 2013 - Present
TouchNet Information Systems, Inc. January 2012 - December 2013
VML May 2011 - January 2012
West Corporation August 2006 - May 2011
West Corporation August 2002 - August 2006
West Corporation August 2001 - August 2002
Skills
Documentation, Requirements Gathering, Microsoft Office, Business Requirements, Business Analysis, Visio, Requirements Analysis, Problem Solving, SDLC, Outlook, Troubleshooting, SharePoint, Software Documentation, Scrum, Testing, CRM
Education
Bellevue University 2006 — 2010
BA, Business Information Systems
Vatterott 2000 — 2001
Associates, Network Administration
Press Ganey July 2014 - Present
CatchPoint Partners October 2011 - July 2014
Juvenile Diabetes Research Foundation 2010 - 2013
Leerink Swann April 2007 - October 2011
Cambridge BioMarketing Group June 2002 - April 2007
AMC Theatres (formerly General Cinema Theatres) July 1997 - July 2002
Various 1990 - 1997
Skills
Business Strategy, Marketing Strategy, Market Research, Business Development, Strategic Planning, Launch Planning, Launch Execution, Brand Development, Advertising, General Management, Marketing Communications, Product Marketing, Direct Marketing, P&L Responsibilities, Marketing, Leadership, Analytics, Brand Management, Strategy
Education
Dartmouth College
B.A., English
University of North Carolina at Chapel Hill - Kenan-Flagler Business School
MBA, Marketing
Oxford University, Hertford College
Fellowship, English Literature
Press Ganey June 2006 - Present
Youth Service Bureau of St. Joseph County 2008 - 2011
Center For the Homeless 2006 - 2007
Northern Indiana Workforce Investment Board 2005 - 2006
Indiana University South Bend - Dr. Leda Hall, Dean, SPEA 2002 - 2005
Skills
Healthcare, Healthcare Improvement, HCAHPS, Hospitals, Healthcare Information..., Project Management, Team Building, EHR, Healthcare Consulting, Data Analysis, Process Improvement, Cross-functional Team..., HIPAA, Healthcare Management, Management, Strategic Planning
Education
Indiana Wesleyan University 2012 — 2015
Master of Business Administration (MBA), Health Care
Indiana University South Bend 2001 — 2003
Master of Public Administration (MPA), Criminal Justice
Indiana University South Bend 1996 — 2000
Bachelor's Degree, Criminal Justice
Holy Cross College 1994 — 1996
Associate of Arts (AA)
Press Ganey October 2014 - Present
United Sleep Medicine January 2009 - October 2014
EDS Group (formerly Electronic Data Systems) October 2000 - June 2003
EDS Group (formerly Electronic Data Systems) July 1996 - October 2000
Skills
Microsoft Word, Access, Management, Microsoft Excel, PowerPoint, Analysis, MS Project, Outlook, eMDs practice..., Agastha practice..., QuickBooks, Learning Quickly, Highly versatile, Data Analysis
Education
Queens University of Charlotte 2004 — 2006
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Appalachian State University 1991 — 1992
Business Administration and Management, General
Press Ganey Associates October 2012 - Present
Press Ganey 2003 - October 2012
Aon Consulting 1999 - 2004
Accenture 1997 - 1999
Skills
Healthcare, Healthcare Information..., Strategic Planning, Business Development, Hospitals, Process Improvement, New Business Development, Cross-functional Team..., Consulting, Leadership, Team Building, Sales Management, Sales, Strategy, Healthcare Consulting, Budgets, Medical Devices, Selling, Public Speaking, Solution Selling, Training, Market Research, Data Analysis, Management, CRM, Forecasting, Employee Engagement, Change Management
Education
University of Miami - School of Business 2003 — 2005
MBA, Business
Mississippi State University 1993 — 1997
BA, Communication
Press Ganey March 2015 - Present
Press Ganey Associates June 2012 - February 2015
Press Ganey Associates March 2009 - June 2012
Press Ganey Associates December 2007 - March 2009
Skills
Requirements Gathering, Process Improvement, Functional..., Business Case Design, Business Workflows, Workflow Applications, Salesforce.com..., BigMachines, Microsoft CRM, Healthcare, Data Analysis, Healthcare Information..., Cross-functional Team..., Software Documentation, SharePoint, Business Analysis, Agile Methodologies, QA Engineering, Requirements Analysis, Project Management, Change Management, Databases, Business Process..., Salesforce.com
Education
Indiana University South Bend 2005 — 2007
Bachelor's of Science degree, Business Administration and Management, General
Southwestern Michigan College 2003 — 2005
Associate's degree, Business Administration and Management, General
Press Ganey June 2015 - Present
Spectrum Health November 2014 - June 2015
Spectrum Health December 2013 - November 2014
Carson Health April 2009 - December 2013
Skills
Healthcare Information..., Hospitals, Physician Relations, Healthcare Management, Budgets, Healthcare, Project Management, Strategic Planning, Community Outreach, Coaching, Marketing Strategy, Marketing, Marketing Communications, Public Relations, Event Planning, Social Media, Advertising, Social Media Marketing, Strategic Communications, Management, Team Building, Internal Communications, Brand Development, Media Relations, Fundraising, Leadership, Leadership Development, Strategy, Email Marketing, Online Marketing, Public Speaking, Healthcare Industry
Education
Davenport University
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Press Ganey November 2014 - Present
Performance Tax, LLC October 2012 - October 2014
Kohl's Department Stores September 2009 - 2012
Red Roof Inns April 2007 - July 2008
Dress Barn April 2007 - September 2007
Skills
Customer Service, Inventory Management, Data Entry, Microsoft Excel, Microsoft Word, PowerPoint, Retail, Microsoft Office, Time Management, Cashiering, QuickBooks, Accounts Receivable, Budgets, Sales
Education
Anderson University 2012 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
Anderson University 2008 — 2012
Bachelor's degree, Accounting
Press Ganey June 2015 - July 2015
Greater clark county schools August 1983 - June 2014
Brain Hurricane August 2012 - June 2013
Kohl's Department Store November 2011 - June 2012
W.E. Wilson Education Center August 2010 - June 2012
Skills
Curriculum Design, Curriculum Development, Classroom Management, Educational Leadership, Classroom, Teaching, Lesson Planning, Tutoring, Educational Technology, Differentiated..., Literacy, Smartboard, Grant Writing, PowerPoint, Event Planning, Curriculum Mapping, Microsoft Office, Elementary Education, Special Education, K-12, ESL, Secondary Education, Language Arts, Instructional Technology, Professional Learning..., Teacher Training, RTI, Gifted Education, Social Studies, Teaching Reading, Mathematics Education, Balanced Literacy, Data Driven Instruction, Reading Intervention, Guided Reading, IEP, Common Core State..., Integrating Technology..., Test Preparation, Teacher Mentoring, Behavior Management, Early Childhood..., Technology Integration, Cooperative Learning, Educational Assessment, Science Education, Education Reform, Educational Consulting, Education Policy, Teaching Writing
Education
Indiana University-Southeast 1983 — 1985
Master of Science (MS), Elementary Education and Teaching
Indiana University Bloomington 1979 — 1983
Bachelor's of Science, Elementary Education and Teaching
Press Ganey March 2014 - Present
Press Ganey Associates September 2012 - March 2014
Jefferies & Company July 2010 - August 2012
Genuine Interactive January 2010 - May 2010
BostonSchneider Associates September 2009 - December 2009
Henrys Grocer May 2007 - August 2009
Affiliated Managers Group March 2009 - June 2009
The Landing at Seven Central April 2005 - August 2007
Mullen Advertising Agency March 2006 - June 2006
The State House May 2005 - August 2005
Skills
Mergers & Acquisitions, Marketing Strategy, Trade Shows, Microsoft Office, Excel, PowerPoint, Outlook, Factiva, Word, Conference Production, Microsoft Word, Microsoft Excel, Marketing Communications, Public Relations, Competitive Analysis
Education
Boston College 2006 — 2010
BA, Communications
University of New South Wales 2009 — 2009
BS
Pingree 2002 — 2006
South Carolina Medical Endoscopy Center January 2014 - Present
Healthcare Value, Inc. December 2001 - Present
HVI, Inc. December 2001 - Present
Healthcare Value, Inc October 1998 - Present
Rebel Records, Inc October 1998 - Present
Press Ganey 2009 - 2009
Camden Surgical Associates January 1986 - January 2002
Camden Surgical Associates July 1986 - December 2001
Kershaw County Medical Center July 1986 - December 2001
Tray Dunaway, Magician February 1968 - July 1977
Skills
Parody and Humor..., Beekeeper to THOUSANDS..., Dedicated Son, Husband,..., Professional Speaker, Award Winning Keynote..., Audience, Healthcare, Healthcare Management, Public Speaking, Training, Motivational Speaking
Education
MD, University of Pennsylvania School of Medicine 1977 — 1981
Doctor of Medicine (M.D.)
University of Pennsylvania School of Medicine 1977 — 1981
MD, Medicine
Duke University 1973 — 1977
BS, Psychology
Duke University 1973 — 1977
BS, Psychology
New Canaan High School 1971 — 1973
High School Diploma
Fellow of the American College of Surgeons
Fellowship Qualification, General Surgery
Internship, University of Virginia Hospital
Residency, General Surgery
Press Ganey November 2014 - Present
PeraHealth, Inc. April 2014 - September 2014
Premier healthcare alliance April 2012 - April 2014
Premier, Inc May 2010 - April 2012
Compirion Healthcare Solutions April 2008 - May 2010
Lake Norman Regional Medical Center March 2009 - March 2010
Novant Health Presbyterian Medical Center 2006 - 2008
Presbyterian Orthopedic Hospital 2005 - 2006
Carolinas Hospital System 2004 - 2005
Carolinas Hospital System 2004 - 2005
Skills
Nursing, Healthcare, Hospitals, Operations Management, Healthcare Information..., Patient Safety, Healthcare Management, Healthcare Consulting, Throughput, Patient Outcomes, Emergency Services, Emergency Nursing, Nursing Management, Cross-functional Team..., Quality Patient Care, Data Analysis, Baldrige Examiner, Quality Improvement, Process Improvement, Performance Improvement, Leadership, Emergency Room, Acute Care, CPOE, BLS, Management, ACLS, Healthcare Industry, Inpatient, Software Documentation, Pediatrics, Patient Advocacy, Medical/Surgical, Patient Education, PALS, Medical Terminology, Clinical Research, Critical Care, EMR, Informatics, JCAHO, Medicine, Revenue Cycle, EHR, Physician Relations, HIPAA, Orthopedic
Education
Pfeiffer University 2005 — 2008
MBA/ MHA, Health/Health Care Administration/Management
Winston-Salem State University 2003 — 2004
BSN, Nursing
Mercy School of Nursing 1993 — 1995
Diploma of Nursing, Registered Nursing/Registered Nurse
Press Ganey August 2015 - Present
Press Ganey Associates December 2011 - Present
Georgia State University August 1993 - January 2013
Reilly Leadership Solutions February 1995 - December 2011
Federal Home Loan Bank of Atlanta June 2010 - July 2011
Turknett Leadership Group 1996 - June 2010
Clemson University 1989 - 1992
Skills
Organizational..., Leadership Development, Executive Coaching, Leadership, Strategy, Executive Management, Employee Engagement, Management, Training, Talent Management, Change Management, Proposal Writing, Business Strategy, Strategic Planning, Program Management, Coaching, Human Capital, Organizational..., Workshop Facilitation, Thought Leadership, Analytics, Consulting, Data Analysis, Employee Relations, Entrepreneurship, Staff Development, Fundraising, Instructional Design, Public Speaking, Predictive Analytics, Predictive Modeling, Statistical Modeling, Management Consulting, Recruiting, Performance Improvement, Physician Alignment, Physician Relations, Data Governance, Organizational Design, Marketing, Informatics, Product Development, 360 Feedback, Nonprofits, Quantitative Research, ANCC Magnet Designation, Patient Experience, Organization Culture, Haelthcare Analytics, Sentiment Analysis
Education
University of South Carolina-Columbia 1995 — 1995
Post Doc International Business
Bowling Green State University 1985 — 1989
MS & Ph.D., Industrial Psychology
Texas A&M University 1981 — 1985
BA, Psychology, Management
Sonus May 2013 - November 2013
On Sabbatical December 2011 - April 2013
Boston Scientific November 2010 - October 2011
Bank of America February 2008 - November 2010
Boston Scientific May 1999 - February 2008
American Express January 1998 - May 1999
Nilon Sports January 1996 - January 1998
Press Ganey August 1994 - January 1996
Skills
ASP.NET, VB.NET, SQL, SQL Server Management..., Visual Studio, Microsoft SQL Server, Stored Procedures, Nested Subqueries, Marketing Analytics, Microsoft Access, Visual Basic, VBA, VBA Modules, Object Modelling, Data Normalization, Referential Integrity, Unstructured Data, Relational Data Modeling, Sales Automation, IMS data, Sales Operations, Sales Contests, Territory Alignment, Account Transfers, Sales Plan Management, Account Segmentation, Endoscopy, Neurovascular, Trade Shows, Oracle Discoverer, Salesforce.com, Medical Devices, Sales, Cross-functional Team..., Access, Management, Sales Analysis, Strategic Planning
Education
Yale University 1990 — 1994
Bachelor of Arts (B.A.), Biology
Babson College - Franklin W. Olin Graduate School of Business 1999 — 2001
Master of Business Administration (M.B.A.), Finance
Press Ganey August 2015 - Present
Memorial Hospital of South Bend May 2015 - July 2015
Memorial Hospital of South Bend June 2014 - August 2014
Chili's June 2013 - August 2014
Elkhart General Hospital August 2010 - December 2010
Skills
Teamwork, Microsoft Excel, Microsoft Word, Customer Service, Process Quality..., Healthcare Management, Microsoft PowerPoint, Communication, HIPAA, HCAHPS, KPI Boards, 6S, Team Building, 5 Why, Gliffy, FMEA, Lean Daily Management, Lean Tools, Public Health, Long-term Care, Finance, Social Networking, Strategic Planning, Practice Management, Human Resources, Recruiting, Time Management
Education
Ferris State University 2011 — 2015
Bachelor of Science (B.S.), Health Care Systems Administration
Press Ganey December 2014 - Present
HighTower May 2011 - November 2014
Advanced Resources January 2010 - August 2010
Trinity Partners (now defunct) April 2009 - December 2009
Proverian Capital May 2006 - March 2009
Education
Drake University 1998 — 2001
Bachelor of Arts (B.A.), Communication and Media Studies
Press Ganey August 2013 - Present
Knowledge Services February 2012 - August 2013
Electronic Commerce Inc. August 2010 - November 2011
Elkhart Community Schools April 2009 - October 2010
Elkhart Community Schools April 2005 - August 2010
Skills
Corporate Events, Corporate Travel, Benefit Administration, New Hire Orientations, CRM software, Account Management, Office Management, Vendor Relations, Contract Management, Corporate Communications, Customer Relations, Meeting Planning, I-9 Compliance, Switchboard Operator, Administrative Support, SAS70, Payroll Processing, Shipping/receiving, SharePoint, Quick Study, Communicator, Event Planning, Purchasing, Outlook, Payroll, Customer Service, Microsoft Office, PowerPoint, Word, Documentation, Data Entry, Excel, Employee Relations, Event Management, Software Documentation, Employee Benefits, Training, Office Equipment, Management, Program Management, Benefits Administration, Recruiting, HIPAA, Microsoft Word, Administrative..., Administrative..., Microsoft Excel
Education
Ivy Tech Community College 2012 — 2014
Associate of Science (AS), Liberal Arts and Sciences, General Studies and Humanities
Indiana University South Bend 1989 — 1991
Mishawaka High School 1985 — 1989
Diploma, College Prep
FTI Consulting June 2015 - Present
McLean Neurobiology and Physiology Lab February 2013 - Present
Press Ganey June 2014 - September 2014
Press Ganey Associates June 2013 - August 2013
Kumon June 2011 - September 2012
Kumon January 2009 - September 2012
Skills
Statistics, Tutoring, Data Analysis, Research, Microsoft Office, PowerPoint, Public Speaking, Spanish, Microsoft Excel, Microsoft Word, Matlab, Critical Thinking
Education
Northwestern University 2012 — 2016
Bachelor of Science (BS), Industrial Engineering and Economics
Press Ganey December 2014 - Present
Nissan Motor Co., Ltd. May 2012 - December 2014
Children's Kindness Network 2011 - 2012
Sexual Assault Center 2006 - 2011
Baptist Hospital 2004 - 2006
Greenville Hospital System 1999 - 2004
Greenville Hospital System 1998 - 1999
University Hospitals of Cleveland 1995 - 1998
Skills
Public Speaking, Customer Relations, Mediation, Community Organizing, Customer Service, Grant Writing, Copy Editing, Budgets, Marketing, Program Development, Leadership, Leadership Development, Management, Fundraising, Training, Event Management, Healthcare, Program Management, Research, Public Relations
Education
Appalachian State University 1991 — 1994
Bachelor of Science in Business Administration
Lees McRae College 1989 — 1991
Associate of Science
Press Ganey September 2014 - Present
Press Ganey Associates December 2001 - September 2014
PricewaterhouseCoopers October 1997 - December 2001
Skills
Sarbanes-Oxley Act, Accounts Payable, Accounting, Process Improvement, Financial Reporting, Budgets, General Ledger, Accounts Receivable, GAAP, Payroll, Microsoft Excel, Financial Analysis, Internal Controls, Forecasting, Product Costing, US GAAP, CPA, Strategic Financial..., Mergers, Managerial Finance, Financial Modeling, Financial Accounting, Due Diligence, Corporate Tax, Revenue Recognition, Strategic Planning, Leadership, Auditing, Mergers & Acquisitions, Consolidation, Invoicing, Access
Education
Indiana University - Kelley School of Business 1992 — 1996
BA, Accounting
Center for Creative Leadership August 2011 - Present
Center for Creative Leadership August 2009 - August 2011
Press Ganey January 2008 - August 2009
Center for Urban Research and Learning 2005 - 2007
Synergy Clinical Research Center September 1998 - April 2001
Education
Loyola University Chicago 2001 — 2008
Ph.D., Applied Social Psychology
University of California, San Diego 1994 — 1998
BA, Psychology
Press Ganey December 2013 - Present
Press Ganey Associates July 2010 - Present
Wells Fargo Home Mortgage July 2009 - July 2010
Equifirst July 2008 - July 2009
Prime Solutions April 2007 - July 2008
Skills
Real Estate, Project Management, Sales, Management, Finance, Financial Analysis, Mortgage Lending, Leadership, Loans, Analysis, Business Development, Strategic Planning, Banking, Risk Management, Process Improvement
Education
College of Charleston 1997 — 2002
B.S., Business Administration
Charlotte Latin School 1989 — 1997
Press Ganey February 2015 - Present
Press Ganey Associates March 2013 - February 2015
Quantros August 2012 - February 2013
Quantros January 2006 - August 2012
Baptist Hospital 2004 - 2006
Baptist Hospital 2001 - 2004
Baptist Health System 1997 - 2001
Skills
Healthcare Information..., Account Management, Informatics, Change Management, Healthcare, Healthcare Management, Process Improvement, Hospitals, Taxonomy, Software Implementation, Iso 9000, Salesforce.com, Microsoft Excel, Customer Experience, Customer Support, Healthcare Consulting, Business Intelligence, Management, EHR, EMR, Key Account Management, SharePoint, Healthcare Industry, Team Building, Performance Improvement, Project Management, SaaS, HIPAA, Managed Care, Leadership
Education
Faulkner University
Bachelor of Business Administration (BBA)
Southern Union State Community College
Associate of Science (A.S.)
Press Ganey August 2015 - Present
Quality Dining, Inc. December 2013 - August 2015
Martin's Supermarkets June 2012 - December 2013
Martin's SuperMarket May 2008 - June 2012
Martin's SuperMarket May 2009 - August 2009
Dining Services, Purdue University January 2008 - May 2008
Marriott Hotel May 2007 - August 2007
Skills
Event Planning, Promotions, Customer Service, Microsoft Office, Advertising Sales
Education
Indiana University South Bend 2010 — 2012
Bachelor's degree, Marketing, 3.39
Ivy Tech Community College 2008 — 2009
Associate of Arts and Sciences (A.A.S.), Hospitality Administration/Management
Press Ganey January 2015 - Present
University of Kansas Medical Center April 2012 - December 2014
Children's Mercy Hospital July 2009 - September 2012
Skills
Nurses, Pediatrics, Critical Care, Healthcare Management, Hospitals, Nursing, Clinical Research, Healthcare, EMR, Management, Customer Service, Nursing Education, Patient Education, Inpatient, EHR
Education
University of Missouri-Kansas City 2005 — 2009
Bachelor of Science, Nursing
Northwestern University 1982 — 1986
Bachelor of Science, Counseling Psychology
Sales Development Consultant September 2013 - Present
Swisslog 2013 - 2014
Press Ganey February 2012 - September 2013
Cardinal Health November 2010 - February 2012
Omnicell November 2005 - December 2010
Siemens Medical Solutions June 2000 - November 2005
Johnson & Johnson November 2003 - December 2004
Skills
Medical Devices, Selling, Sales Operations, Strategy, Healthcare, Healthcare Information..., SaaS, Sales Process, Account Management, Inside Sales, Capital Equipment, Hospitals, Competitive Analysis, Prospecting, Upgrade Sales, Market Development, Cardiology, Direct Sales, Sales Management, Radiology, Medical Imaging, Hospital Performance..., Evidence-based Medicine, Clinical Decision..., Lead Generation, Business Development, Sales, EHR, New Business Development, Product Launch, Management, Salesforce.com, Qualifying Prospects, Cross-functional Team..., Marketing, Leadership, Operating Room, Training, Team Building, Consultative Selling, Customer Service, Strategic Planning, Orthopedics, Product Marketing
Education
Cal Poly San Luis Obispo 1993 — 1998
Bachelor of Science, Biomedical Sciences
Press Ganey May 2005 - August 2015
St. Joseph County Public Library June 2001 - February 2005
South Bend Community School Coporation August 1993 - June 2001
Skills
Translation, Proofreading, Editing, Spanish, Interpreting, Foreign Languages, Teaching, Writing, Legal Translation, English, Literature, ESL
Education
Goshen College 1976 — 1981
Bachelor of Arts (B.A.), Interdisciplinary-Business, Spanish, Education
Press Ganey August 2015 - Present
Purdue University June 2012 - Present
Kennedy Primary Academy August 2006 - June 2015
Michiana Neurologic Medicine July 2001 - June 2012
Skills
Classroom, Event Planning, Curriculum Development, Strategic Planning, Written Communication, Oral Communication, Collaborative Problem..., Lesson Planning, Teacher Mentoring, Team Mentoring, Microsoft Office, Program Development, Public Speaking, Customer Service, Staff Development, Social Media
Education
Indiana University South Bend 2003 — 2005
Master of Science (M.S.), Education
Indiana University Bloomington 1995 — 1999
Bachelor of Science (B.S.), Education
Press Ganey February 2014 - Present
ponderosa steakhouse August 2004 - May 2015
Luck of the Irish August 2012 - October 2014
Federal Mogul June 2013 - July 2013
Just Energy December 2012 - January 2013
Manchester Tank and Equipment June 2012 - August 2012
Skills
Graphic Design, Microsoft Office, Factory, Carpentry, 3D Studio Max, Video Production, Video Editing, Mac, Dreamweaver, Adobe Creative Suite, InDesign, Illustrator, Premiere, After Effects, Photoshop, Web Design, Photography, Illustration, Animation, Logo Design, Flash, Facebook, Drawing, Art, Typography, Creative Writing, HTML, Dishwashing, Social Networking, YouTube, Cooking, Website Development, Food Service Sanitation, Adobe Acrobat, Storyboarding, Motion Graphics, PowerPoint, Image Editing, Editing, Posters, Digital Photography, Brochures, Image Manipulation
Education
ITT Technical Institute-South Bend 2013 — 2015
Associate of Applied Business, Business Management
ITT Technical Institute-South Bend 2011 — 2013
Associate of Science (A.A.S.), Graphic Communications Design
Press Ganey July 2015 - Present
Emory University January 2006 - Present
Emory Healthcare January 2014 - July 2015
Emory Healthcare November 2012 - January 2014
Emory Healthcare March 2009 - November 2012
Emory Healthcare June 2006 - March 2009
Emory Healthcare February 2005 - June 2006
Emory Healthcare August 2001 - February 2005
Skills
Lean Process Improvement, SPC charts, Improvement Advisor..., Value Stream Mapping, Team Building..., Budget Management, Data Analysis, KPI Dashboards, Performance Improvement, Benchmarking, Reliability Engineering, Human Factors..., Healthcare Consulting, Project Management, Business Process Mapping, Data Analytics, Quality Improvement, Healthcare Analytics, Healthcare Improvement, Service Improvement, Microsoft Excel, Public Speaking, Public Health, Physician Relations, Hospitals, Healthcare Information..., EMR, Process Improvement, Epidemiology, Healthcare, Healthcare Management, Clinical Research, EHR, Health Policy, Management, Leadership, Revenue Cycle, Health Education, Strategic Planning, Treatment, Patient Safety, Global Health, Radiology, Literature Reviews, Program Evaluation
Education
Emory University 2003 — 2005
MPH, Public Health - Policy & Managment
Miami University 1997 — 2001
B.A., Zoology
Veritas Collaborative, LLC August 2015 - Present
ISS Institutional Shareholder Services April 2014 - Present
StayWell January 2011 - Present
Press Ganey March 2008 - Present
Vestar Capital Partners June 2006 - Present
Education
Columbia Business School 2003 — 2005
Master of Business Administration (M.B.A.)
Cornell University 1993 — 1997
Bachelor of Arts (B.A.), Economics
Press Ganey May 2015 - Present
Press Ganey August 2014 - Present
Scotty's Brewhouse, Inc. March 2013 - September 2014
Indiana University South Bend November 2008 - May 2013
Skills
Microsoft Office, PowerPoint, Customer Service, Leadership, Event Planning, Data Analysis, Management, Microsoft Word, Microsoft Excel, Access
Education
Indiana University South Bend 2007 — 2012
Bachelor of General Studies
Healthcare Consultant February 2015 - Present
Baylor Scott & White Health January 2013 - February 2015
Press Ganey October 2011 - December 2013
Texas Health Presbyterian Hospital Rockwall 2010 - 2011
Quorum Health Resources (QHR) 1998 - 2010
Unicare 1995 - 1998
Skills
Leadership, Strategy, Strategic Planning, Process Improvement, Management, Healthcare Consulting, Patient Satisfaction, Analysis, Training, Change Management, Facilitation, Data Analytics, Hospitals, Healthcare, Program Development, Team Building..., Leadership Development, Project Management, Networking, Experiential Learning, Consulting, Business Development, Curriculum Design, Team Building, Large Group Facilitation, Business Planning, Workshop Facilitation, Discussion Facilitation, Continuous Process..., Training Facilitation, Strategic Planning for..., Service Line Planning, Adult Learning..., Microsoft Excel, Microsoft Word, PowerPoint, Lync, Outlook, Physician Network..., Physician Relations
Education
Northern State University
Bachelor of Science (BS), Double Major: Business Administration and Psychology, Summa Cum Laude
The University of Dallas
Master of Business Administration (MBA), Health Care Administration/Management, All A's except for one Accounting course
Press Ganey November 2014 - Present
Excell Color Graphics September 2011 - April 2014
Ball State Transportation March 2011 - May 2011
BBC Fellows Member January 2011 - May 2011
Ball State Recreation Center October 2009 - June 2010
Dicks Sporting Goods May 2008 - August 2008
Skills
Microsoft Office, Adobe Creative Suite, Digital Printing, Fast Learner, Motivation, Time Management, Computer Proficiency, Die Cutting, Bindery, CMYK, Ink, Kodak, Presses, Wide Format Printing, Pressure Sensitive..., Large Format, Booklets, Pdf, Spot Color, Backlit Displays, Leadership
Education
Ball State University 2007 — 2011
Bachelor's of Science, Criminal Justice; Graphic Arts Technology
Penn High School 2003 — 2007
Honors Diploma, Honors Diploma
Press Ganey July 2015 - Present
St. Joseph Regional Medical Center January 2000 - July 2015
Skills
Healthcare Management, Hospitals, HIPAA, Healthcare, Healthcare Information..., Patient Safety
Education
Capella University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
Indiana University South Bend 1998 — 2005
Bachelor of Science (B.S.), Elementary Education and Teaching
GrowthPlay July 2015 - Present
Advocate Illinois Masonic Medical Center August 2014 - June 2015
Meltwater Group September 2011 - September 2013
Press Ganey August 2008 - September 2011
Clockwork Group Limited August 2007 - August 2008
Frank Sacks Tennis Camp January 2001 - January 2007
Skills
PowerPoint, Outlook, Word, Fundraising, Excel, Salesforce.com, SPSS, Microsoft Excel
Education
The University of Chicago School of Social Service Administration 2013 — 2015
Master of Social Work (MSW), Social work and social policy
Bates College 2003 — 2007
Bachelor of Arts, Double major in Sociology and Studio Art
The University of Queensland 2005 — 2006
Press Ganey June 2015 - September 2015
Levy Restaurants September 2014 - December 2014
Chicago Public Schools June 2014 - August 2014
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Facebook, Twitter, Instagram, Social Networking, Leadership, Microsoft Word, Time Management, Teamwork, Spanish, Social Media, Public Speaking, Event Planning, Research
Education
Northwestern University 2012 — 2016
Bachelor of Science (BS), Learning and Organizational Change, Senior
Duxbury High School 2008 — 2012
High School Diploma
Press Ganey June 2015 - Present
Frontier Healthcare March 2015 - Present
Skills
Healthcare Information..., Quality Center, SQL, Test Management, QTP, Oracle SQL Developer, XML, SAS, Tableau, Microsoft Office, MySQL, Data Analysis, Analysis
Education
University of North Carolina at Charlotte 2013 — 2015
Master of Science (MS), Health Information Technology
Kurukshetra University 2000 — 2002
Master's degree, Botany/Plant Biology
Xerox 2015 - Present
Press Ganey Associates 2009 - 2015
Press Ganey Associates February 2008 - August 2009
Press Ganey August 2007 - February 2008
Baptist Health System October 2004 - July 2007
Radiologix February 2003 - October 2004
Radiologix January 2002 - February 2003
Radiology Associates of San Antonio January 1999 - January 2002
Skills
Healthcare Management, Strategic Planning, Business Development, Marketing Strategy, Sales Management, Healthcare Consulting, Strategy, Healthcare, Leadership, Contract Negotiation, Managed Care, Physician Relations, Account Management, Healthcare Industry, Team Building, Selling, Revenue Cycle, EHR, Process Improvement, Healthcare Information..., HIPAA, Hospitals, EMR, Medical Devices, Performance Improvement, Quality Improvement, Medicare, Health Information..., Informatics, Patient Safety, Medicaid, Physicians, Ambulatory, Cardiology, Radiology, Acute Care, Clinical Research, Sales, Management, Cross-functional Team..., Training, Consulting, Coaching, Public Speaking, Project Management, Executive Management, Salesforce.com, New Business Development, CRM, Marketing
Education
Webster University 2007 — 2010
MHA - Graduate Work
Ohio University 1994 — 1997
Bachelor’s Degree
University of Mississippi 1992 — 1994
Undergraduate Work
Press Ganey June 2015 - Present
EMD Millipore January 2014 - October 2014
Compete, Inc. July 2012 - November 2012
Michaels Stores, Inc. October 2011 - June 2012
James Madison University August 2008 - May 2011
ExxonMobil May 2010 - August 2010
Rue21 June 2008 - April 2009
James Madison University June 2008 - August 2008
James Madison University September 2007 - May 2008
Skills
Microsoft Excel, Facebook, PowerPoint, Microsoft Office, Microsoft Word, Data Analysis, Research, SAS, Time Management, Customer Service, Databases, Matlab, Analysis, C++, Minitab, Oracle E-Business Suite, Outlook, Papervision, Windows
Education
University of Massachusetts Lowell 2014 — 2015
Master's Degree, Mathematics, 3.57
James Madison University 2007 — 2011
Bachelor of Science, Double Major: Mathematics and Quantitative Finance
Fitchburg State University 2006 — 2007
Dual Enrollment, General Education
Press Ganey June 2015 - Present
Peer Health Exchange September 2014 - Present
The LINX Companies July 2013 - Present
Trinity College Admissions September 2013 - May 2014
Skills
Microsoft Office, Leadership, Customer Service, Public Speaking, Community Outreach
Education
Boston University 2014 — 2016
Bachelor's degree, Biology, General
Trinity College-Hartford 2012 — 2014
Biology, General
Dana Hall School 2005 — 2012
High school
Indiana Tech April 2012 - Present
Indiana Tech October 2001 - Present
Liberty Logistics Midwest, Inc. April 2004 - Present
Press Ganey September 2006 - June 2008
Skills
Higher Education, Adult Education, Staff Development, Curriculum Development, Instructional Design, Curriculum Design, Distance Learning, Teaching, Student Affairs, Leadership Development, Career Counseling, E-Learning, Organizational..., Team Building, Academic Administration, Educational Leadership, College Teaching, Career Development, Resume Writing, Leadership
Education
Indiana Institute of Technology 2008 — 2014
PhD, Global Leadership with a specialization in Organizational Management
Rutgers, The State University of New Jersey-New Brunswick 1999 — 2001
Master's degree, Human Resource Management
Rutgers, The State University of New Jersey-New Brunswick 1995 — 1999
Bachelor's degree, Management
The Claro Group May 2015 - Present
Press Ganey January 2015 - June 2015
McKinsey & Company June 2014 - May 2015
Oak Street Health September 2013 - August 2014
Skills
Healthcare, Time Management, Research, Microsoft Excel, Data Entry, Data Analysis, Social Media, Leadership, Social Networking, Consulting, Event Planning, Marketing, Administration, PowerPoint, Microsoft Word, Microsoft Office
Education
Loyola University Chicago 2011 — 2015
Bachelor of Science (BS), Health Systems Management
St. Francis College Prepartory 2007 — 2011
Press Ganey May 2015 - Present
Northpoint Elementary September 2013 - August 2015
Zentis Food Solutions September 2012 - June 2013
Zentis Food Solutions March 2012 - September 2012
Skills
Laboratory, Molecular Biology, Cell Culture, Leadership, Strategic Planning, Customer Service, Public Speaking, Team Building, Community Outreach, Microsoft Excel, Social Media, Microsoft Word, Teaching, Management, Training, Leadership Development, Data Analysis
Education
Brown Mackie College-South Bend 2013 — 2017
Health/Health Care Administration/Management
Indiana Wesleyan University 2006 — 2011
Bachelor of Science (B.S.), Biology
Press Ganey May 2014 - Present
Press Ganey October 2011 - May 2014
Press Ganey March 2011 - December 2012
UNC Charlotte March 2010 - August 2011
Charlotte Fire Department January 2009 - March 2011
Pride Magazine November 2009 - July 2010
Wells Fargo Home Mortgage March 2008 - January 2009
Indiana State University October 2006 - December 2007
Indiana State University August 2006 - December 2007
NASCAR January 2006 - June 2006
Skills
Project Management, Writing, Microsoft Office, Microsoft Word, Management, Research, PowerPoint, Leadership, Sales, Microsoft Excel, Marketing, Photoshop, Social Media, Editing, Process Improvement, Training, Public Relations, Press Releases, Problem Solving, CRM, Social Networking, Event Planning, Analysis, Statistical Data..., Organizational..., Critical Thinking, Communication, Client Services, Skilled Multi-tasker, Time Management, Budget Management, Microsoft Publisher, SharePoint, OneNote, Outlook, Strategic Planning, Team Building, Coaching, Customer Service, Budgets, Facebook, Teaching, Access, Data Analysis, Account Management, Event Management, Healthcare, Software Documentation, Marketing Communications, Marketing Strategy
Education
Indiana State University 2006 — 2008
Master of Arts (MA), English Specialization in Writing
Johnson C. Smith University - JCSU 2002 — 2006
Bachelor's degree, English, Magna Cum Laude
Indiana University School of Informatics and Computing May 2014 - Present
Indiana University April 2011 - May 2014
Hoosier Cancer Research Network September 2010 - March 2011
Indiana University November 2008 - August 2010
Interact Medical September 2007 - September 2008
Healthy Communities Inititative June 2003 - September 2007
Press Ganey January 2002 - June 2003
Auntie Anne's 1999 - 2001
Skills
Non-profits, Healthcare, Sales, Grants, Public Speaking, Contract Negotiation, Department Budgeting, Budget Monitoring, Clinical Trials, Clinical Research, Volunteer Management, Nonprofits, Budgets, Fundraising, Leadership, Proposal Writing, Strategic Planning, Marketing Strategy, Training, Management, Research, Analysis, Grant Writing, Policy, Program Development, Leadership Development, Event Planning, Community Outreach, Community Development, Higher Education, Staff Development, Program Evaluation, Organizational..., Board Development, Policy Analysis, Public Policy, Philanthropy, Public Relations, Administration, Data Analysis, Program Management, Government, Editing, Qualitative Research, Social Media, Project Management, Event Management, Consulting
Education
University of Notre Dame - Mendoza College of Business 2003 — 2006
MA, Non Profit Management
Indiana University South Bend 1989 — 1991
BA, Political Science and Education
Press Ganey July 2015 - Present
Visions HealthCare September 2014 - July 2015
Visions Foundation Inc., September 2014 - July 2015
Yardhouse November 2012 - July 2015
Visions HealthCare October 2014 - January 2015
Visions HealthCare January 2014 - September 2014
Margaritas Restaurants December 2009 - December 2012
Margaritas Restaurants June 2011 - September 2012
Vector Marketing May 2009 - May 2010
Skills
Program Coordination, Healthcare Marketing, Salesforce.com, EMR, Event Management, Data Manipulation, Data Analysis, Email Marketing, Social Media Marketing, Social Media, PowerPoint, Marketing, Facebook, Google Analytics, Microsoft Office, Microsoft Word, Social Networking, HTML, Leadership, Time Management, Sales, XHTML, Access Database, Minitab, Nielsen Data, Brand Management, Market Research, Access, Non-profit..., Online Reputation..., Marketing Strategy, Direct Sales, Management, Customer Service, Membership Relations, Team Leadership, Membership Sales, Microsoft Excel, Conflict Resolution, Business Coaching, Google Adwords, Vendor Relationship..., CRM, POS, Corporate Blogging, Market Research Project..., Event Planning, Advertising, Entrepreneurship, Online Marketing
Education
Babson College 2008 — 2012
Bachelor of Business Administration (BS), Marketing, Strategic Management, Entrepreneurship
Bentley University 2009 — 2010
Accounting
Lebanon High School 2004 — 2008
High School Diploma
Press Ganey February 2015 - Present
Landstuhl Regional Medical Center August 2012 - December 2014
Memorial Health System July 2010 - March 2012
CARES Clinic January 2009 - January 2010
HCA/Trident Medical Center May 2009 - August 2009
Skills
Healthcare Management, Healthcare, Hospitals, Healthcare Information..., HIPAA, Data Analysis, Process Improvement, Training
Education
Medical University of South Carolina 2008 — 2010
Masters, Health Administration (MHA)
Clemson University 2003 — 2007
BS, Health Science - Preprofessional Health Studies
Press Ganey July 2015 - Present
Aon February 2012 - July 2015
Adams Harris (DBA Accretive Solutions) January 2011 - February 2012
JPMorgan Chase & Co. via Kforce Professional Staffing 2010 - 2011
Aerotek Scientific 2009 - 2010
Chicago Sports and Cycle 2003 - 2009
Skills
Sourcing, Recruiting, Temporary Placement, Management, Talent Acquisition, Applicant Tracking..., Staffing Services, Human Resources, Leadership, Internet Recruiting, College Recruiting, Employee Benefits, Technical Recruiting, Benefits Negotiation, Onboarding, Contract Recruitment, Strategic Sourcing, Interviews, Screening, Contract Negotiation, Cold Calling, Talent Management, Permanent Placement, Executive Search, Competency Based..., Employee Relations, Workforce Planning, Hiring, OFCCP, Mock Interviews, IT Recruitment, Recruitment Training, Job Coaching, Recruitment Advertising, Relationship Management, Full life cycle..., Employee Training, Taleo, Creative Sourcing, Full-cycle Recruiting, Interviewing, Talent Identification, Training & Development, Salary Negotiation, Job Boards, Workday
Education
Eastern Illinois University
Corporate Communications
Press Ganey November 2014 - Present
David's House Ministries April 2013 - November 2014
Make-A-Wish Michigan January 2012 - September 2012
Lifestyle Chiropractic April 2006 - August 2010
Skills
Organized, Self-starter, Dependable, Outgoing, Passionate, Media Relations, Public Speaking, Multi-media Marketing..., Media Kit Development, Cision, Event Planning, Social Media, Medical Terminology, PowerPoint, Leadership, Marketing, Research, Time Management, Customer Service
Education
Grand Valley State University 2011 — 2013
Bachelor of Science (B.S.), Health Communication
Southwestern Michigan College 2009 — 2011
Associate of Arts (A.A.), Pre-Nursing Studies
Press Ganey January 2015 - Present
Press Ganey August 2014 - January 2015
Press Ganey Associates July 2006 - August 2014
St. Joseph County Prosecutor's Office March 2005 - July 2006
Skills
Hospitals, Healthcare, Process Improvement, Healthcare Consulting, Healthcare Information..., Data Analysis, Account Management, Healthcare Management, HIPAA, CRM, Strategy, Healthcare Industry, EHR, Physician Relations, Business Development, Strategic Planning, Change Management, Salesforce.com, Performance Improvement, EMR, Software Documentation, Consulting, Business Analysis, Customer Service, Team Building, Project Management, Cross-functional Team..., SharePoint, Leadership, Management
Education
Ball State University 2001 — 2005
Bachelor of Applied Science (BASc), Criminal Justice and Criminology
Lawrence North
Institute for Innovation July 2015 - Present
Press Ganey September 2014 - Present
CFM Partners, Inc. February 2014 - April 2014
ecoEnvelopes July 2013 - February 2014
Lambda Chi Alpha March 2012 - December 2012
Grooming Lounge September 2011 - December 2011
Skills
Social Media, Leadership, Marketing, Social Media Marketing, Facebook, Research, Strategic Planning, Event Planning, Sales, Microsoft Office, Social Networking, Integrated Marketing, Networking, Merchandising, Project Management, Microsoft Excel, Microsoft Word, Marketing Strategy, PowerPoint, Time Management, Photography, Market Research, Entrepreneurship, Online Marketing, Customer Service, Marketing Communications, Event Management, Email Campaigning
Education
American University - Kogod School of Business 2010 — 2014
Bachelor of Business Administration (B.B.A.), Green Marketing Specialization
Victoria University of Wellington 2013 — 2013
Press Ganey January 2012 - Present
Press Ganey Associates October 2001 - January 2012
Honeywell Process Solutions January 2001 - September 2001
National Standard June 1995 - November 2000
Skills
Hospitals, Healthcare, Healthcare Information..., Microsoft Office, EMR, Contracts Administrators, Legal Documents, Legal Writing, EHR, Process Improvement, Data Analysis, Software Documentation, HIPAA, HL7
Education
Bethel College 2006 — 2008
BS, Business Management
Ivy Tech Community College 2002 — 2004
AAS, Computer Information Systems
Nike April 2015 - Present
eBay Inc July 2013 - February 2015
Amazon May 2012 - May 2013
Press Ganey August 2011 - May 2012
Tripwire January 2010 - May 2011
Tripwire August 2009 - December 2009
Tripwire July 2008 - August 2009
Tripwire June 2007 - July 2008
Skills
Software Quality..., Python, Java, Computer Security, Cryptography, iOS, Mobile Devices, Testing, Test Automation, Ruby, XML
Education
Portland State University 2004 — 2007
MS, Mathematics
Massachusetts Institute of Technology 1996 — 2000
BS, Mathematics
Press Ganey May 2015 - Present
Notre Dame Figure Skating August 2013 - Present
Freelance May 2014 - May 2015
TJX October 2013 - September 2014
Adrian College January 2008 - April 2013
Sam's Club May 2012 - August 2012
Arrington Ice Arena January 2012 - April 2012
Michigan International Speedway May 2011 - September 2011
Skills
Social Media, Advertising, Marketing Strategy, Social Media Marketing, Marketing Communications, Marketing, Microsoft Office, Photoshop, Public Relations, Microsoft Excel, PowerPoint, Graphic Design, Strategic Planning, Recruiting, Recruitment Advertising, Adobe Illustrator, Customer Service, Fundraising, People Skills, Technical Writing, Brand Awareness, Employer Branding, Business Travel, Coordinate Meetings, Donor Development, Management, Facebook, Social Networking, Figure Skating Coach, Coaching, Retail, Time Management, Microsoft Word, Event Planning, Leadership, Research
Education
Adrian College 2008 — 2013
Bachelor of Business Administration, Marketing
Press Ganey July 2015 - Present
Education
University of Central Missouri 2011 — 2012
Master's Degree, Information Technology - Software Engineering
DeVry University 2005 — 2008
Bachelor's Degree, Technical Management
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2014 - Present
CVS Health May 2014 - October 2014
Press Ganey November 2013 - April 2014
Federal Reserve Bank of Chicago May 2008 - September 2013
ACT Plus August 2004 - April 2008
Evanston Northwestern Healthcare September 1999 - October 2003
Skills
Process Improvement, Vendor Management, Leadership, Project Management, Marketing, Management Consulting, Change Management, Program Management, Business Analysis, Strategy, IT Strategy, Management, PMP, Agile Methodologies, SDLC
Education
Lake Forest Graduate School of Management 2001 — 2004
Columbia College Chicago 1996 — 1999
BA, Journalism
Senn High School 1985 — 1989
Press Ganey August 2014 - Present
Press Ganey Associates June 2014 - August 2014
Carlson Restaurants / TGI Fridays March 2007 - July 2014
Rehabilitation Institute of Chicago January 2010 - August 2011
Skills
Social Media Marketing, Event Planning, Social Media, Customer Service, Critical Thinking, Spanish, Direct Marketing, Time Management, Market Research, Marketing Strategy, Team Leadership, Marketing, Data Analysis, Strategic Planning
Education
Loyola University Chicago
Bachelor of Business Administration (BBA), Marketing
Press Ganey March 2015 - Present
Press Ganey June 2014 - Present
WMS Gaming - A Scientific Games Company October 2013 - June 2014
WMS December 2010 - October 2013
Sears Holdings Corporation July 2010 - April 2011
United Airlines February 2010 - July 2010
MGL Americas April 2008 - February 2010
MGL Americas February 2003 - April 2008
UTStarcom February 2003 - April 2008
Idea September 2002 - January 2003
Skills
Project Management, Product Management, Program Management, Telecommunications, Wireless, Mobile Applications, Strategic Planning, Business Analysis
Education
Symbiosis Institute of Business Management 2001 — 2003
PG in Business Administration, Business Administration and Management, General
Vellore Institute of Technology 1995 — 1999
Electronics and Communication
Visakha Valley 1983 — 1993
Press Ganey July 2014 - Present
WakeMed October 2013 - August 2014
WakeMed December 2011 - October 2013
WakeMed February 2007 - December 2011
WakeMed January 2003 - February 2005
WakeMed August 2000 - February 2003
Skills
Data Analysis, Health Policy, Public Health, Community Outreach, Grant Writing, Fundraising, Program Development, Prevention, Healthcare, Non-profits, Program Evaluation, Hospitals, Business Development, Leadership, New Business Development, Problem Solving, Strategic Planning, Public Speaking, Nutrition, Community Health, Health Education, Health Promotion, Project Planning, Grants, Nonprofits, Public Relations, Healthcare Management, Event Planning, Program Management, Wellness
Education
Pfeiffer University 2004 — 2006
MHA, Master Healthcare Administration
Appalachian State University 1998 — 2000
MA, Sports Managment
Appalachian State University 1994 — 1998
BS, Health Promotion, Athletic Training
Press Ganey May 2013 - Present
Onlife Health May 2010 - May 2013
Gordian Health Solutions December 2007 - June 2010
Gordian Health Solutions March 2006 - December 2007
Emdeon Business Services July 2005 - March 2006
Emdeon Business Services September 2003 - July 2005
Skills
HIPAA, Software Project..., Business Analysis, SDLC, Healthcare Information..., Process Improvement, SQL, Healthcare, Microsoft SQL Server, Agile Methodologies, Leadership, Testing, Data Analysis, Project Management, SharePoint, Software Documentation, Management, Visio, Requirements Gathering, Quality Assurance, CRM, Databases, Business Intelligence, Access, Vendor Management, Integration, Program Management, Software Development, Requirements Analysis
Education
Middle Tennessee State University
Bachelors of Science, Computer Information Systems
Press Ganey June 2015 - Present
Crowe Horwath LLP August 2013 - June 2015
Crowe Horwath LLP September 2011 - July 2013
Bartlett Hills Golf Club March 2004 - September 2011
Skills
Accounting, CPA, Auditing, Analysis, Finance, GAAP, Financial Analysis, Financial Accounting, Financial Statements, Account Reconciliation, Internal Controls, US GAAP, Financial Reporting, Microsoft Excel
Education
Northern Illinois University 2006 — 2011
B.S. & M.A.S, Accountancy
Press Ganey February 2015 - Present
InterAct Public Safety Systems April 2012 - February 2015
Linklaters September 2009 - April 2012
South African Human Rights Commission August 2008 - December 2008
Linklaters June 2008 - August 2008
Port Elizabeth Justice Centre May 2007 - August 2007
Cravath, Swaine & Moore LLP 2004 - 2006
Education
University of Michigan Law School 2006 — 2009
JD
Duke University 2000 — 2004
Bachelor of Arts, English with Policy Journalism and Media Studies Certificate
Press Ganey May 2015 - Present
Press Ganey March 2014 - May 2015
Press Ganey March 2012 - March 2014
Crowe Horwath LLP July 2004 - March 2012
Skills
GAAP, US GAAP, CPA, Accounting, Financial Reporting, Sarbanes-Oxley Act, Auditing, Internal Controls, Financial Accounting, Assurance, Consolidation, External Audit, Financial Analysis, Mergers & Acquisitions, IPO, Financial Modeling, SEC Financial Reporting, MD&A, Microsoft Excel, SOX 404, Sarbanes-Oxley, Corporate Tax, Financial Statements, Variance Analysis, General Ledger, Audit, Manufacturing, Acquisition Integration, Mergers, Private Equity, Loan Modifications, Construction, Employee Benefits, Healthcare, Healthcare Consulting, Budgets, Business Valuation, Social Networking, Financial System..., Financial Systems, Microsoft Dynamics, Audits of Employee..., PowerPoint, Financial Audits, Leases
Education
Manchester University 1999 — 2004
BS, MA, Accounting, Minor in Nonprofit Management
Press Ganey May 2014 - Present
CHE Trinity Health January 2001 - May 2014
Indiana University (South Bend) May 2005 - January 2014
Citi (formerly known as The Assocaites) February 1994 - January 2001
Skills
Healthcare Information..., Project Management, Web Services, Database Administration, Report Writing, Systems Analysis, Database Design, Issue Resolution, Issue Management, EHR, System Design, Programming Languages, Data Mining, Troubleshooting, Web Design, Web Development, Web Project Management, Web Content, Higher Education, Process Excellence, Web Applications, Applications, Process Improvement, Classroom Management, Project Delivery, Quality Assurance, System Testing, Regression Testing, Interfaces, User Acceptance Testing, End User Training, Technical Support, 24x7 Production Support, Product Support, Databases, Innotas, Portfolio Management, Asset Management, Vendor Relations, Project Portfolio..., Project Planning, Resource Management, Expense Reports, Financial Reporting, Clinical Data Management, Product Development, Customer Service, Customer Support, University Teaching, Onboarding
Education
Indiana University South Bend 1997 — 2004
Masters, Business Administration
Keller Graduate School of Management of DeVry University 2013 — 2013
Graduate Cerification, Project Managment, 4.0
Purdue University 1988 — 1992
Bachelor of Science (BS), Computer Technology/Computer Systems Technology
Press Ganey August 2015 - Present
American Dental Partners 2013 - July 2015
American Dental Partners 2001 - 2013
American Dental Partners 1997 - 2000
Robertson Stephens & Company 1996 - 1997
ING Barings 1993 - 1996
Dean Witter Reynolds 1989 - 1992
Education
London School of Economics and Political Science 1992 — 1993
Master of Science (MSc), Economic History
Indiana University Bloomington 1985 — 1989
Bachelor of Science (BS), Finance
National University of Singapore
Press Ganey March 2015 - Present
Press Ganey September 2013 - March 2015
Sears Holdings Corporation April 2010 - August 2013
Sears Holdings Corporation 2008 - May 2010
United Airlines 2006 - 2008
United Airlines 2004 - 2006
UAL Loyalty Services 2002 - 2003
iXL/Scient 1999 - 2002
Boeing 1994 - 1999
Boeing 1990 - 1994
Skills
Portfolio Management, Program Management, Information Technology, Cross-functional Team..., Vendor Management, SDLC, Process Improvement, IT Strategy, Project Management, Resource Management, Team Leadership, Project Portfolio..., Product Development, PMO, Technology Management, Project Planning, Enterprise Software, Business Analysis, Quality Assurance, Executive Management, E-commerce, Management, Mobile Devices, Software Project..., CRM, Strategy, Integration, PMP, Software Development, Leadership, IT Service Management, Enterprise Architecture, Product Management, Strategic Business..., Organizational Design, Organizational..., Governance, Testing, Professional Services, Business Intelligence, Business Process..., Outsourcing, IT Management, Business Process, Agile Methodologies, Strategic Planning, Analytics, SaaS, Requirements Analysis, Change Management
Education
University of Washington 1997 — 1997
Certificate
Bradley University 1980 — 1984
BS
Marian Central Catholic High School 1976 — 1980
StarMaker Interactive August 2015 - Present
Press Ganey August 2014 - January 2015
Virdocs October 2013 - March 2014
Safari Books Online April 2013 - July 2013
Thomson Reuters January 2013 - March 2013
GE Healthcare September 2012 - January 2013
IP Ghoster June 2012 - August 2012
Sears Holdings Corporation April 2011 - March 2012
Mediamark Research, Inc. January 2008 - May 2009
Textura LLC March 2007 - December 2007
Skills
Python, C++, Distributed Systems, Agile Methodologies, Web Applications, HTML, SQL, JavaScript, Software Development, Software Engineering, Subversion, Spring, Web Development, Git, Servers, jQuery, Shell Scripting, Oracle, Test Automation, Unix, PostgreSQL, Databases, Data Center, Linux, TCP/IP, REST, Enterprise Architecture, C, Testing, Django, Operating Systems, Programming, CSS, Requirements Analysis, Apache, MySQL
Education
Northern Illinois University 2010 — 2013
Masters, Computer Science
University of Illinois at Chicago 2001 — 2006
Bachelor of Science (B.S.), Mathematics and Computer Science
Press Ganey October 2014 - Present
FDC Graphic Films August 2013 - September 2014
Wishard Health Services April 2011 - July 2013
Wishard Health Services October 2002 - April 2011
CVM Productions January 2002 - October 2002
Skills
Media Relations, Public Relations, Newsletters, Press Releases, Crisis Communications, Internal Communications, Strategic Communications, Social Media, Event Planning, Copywriting, Blogging, Facebook, Social Networking, Nonprofits, Advertising, Editing
Education
Indiana University Bloomington 1997 — 2001
Bachelor of Arts (BA), Telecommunications
Press Ganey February 2015 - Present
Doctors Community Hospital April 2013 - February 2015
AP Professionals – Contracted for Dignity Health November 2012 - April 2013
St. Agnes Hospital October 2011 - October 2012
3M Health Information Systems November 2007 - October 2011
3M Health Information Systems November 2003 - November 2007
SoftMed Systems, Inc. 2001 - 2003
Schafer Corporation 1999 - 2001
Girard Engineering 1995 - 1998
Skills
Healthcare, Troubleshooting, Healthcare Information..., EMR, EHR, Healthcare IT, Hospitals, HIPAA, Problem Solving, SQL Server, SQL, Integration, Process Improvement, Windows, Microsoft Office, Analysis, Team Building, Word, Six Sigma, Customer Service, Change Management, Meditech, Software System Analysis, ARRA, meaningful user, Microsoft SQL Server, Microsoft Word, Leadership, Cross-functional Team..., HL7, Training, Quality Assurance, Software Documentation, ICD-10, Project Management, Project Planning, Speech Recognition, Software Project..., Software Installation, Visio, CPOE, Testing
Education
Colorado State University
Information Technology
Press Ganey September 2007 - Present
MHA September 2007 - August 2010
APS Healthcare 2003 - 2007
Magellan Behavioral Health 2003 - 2005
Ultra Technologies, Inc. 1989 - 1993
Ultra Technologies, Inc. 1989 - 1992
ManTech 1988 - 1992
Skills
HIPAA, Healthcare, Process Improvement, Healthcare Information..., Health Insurance, Healthcare Management, Informatics, Software Documentation, Managed Care, Data Analysis, Healthcare Consulting, Leadership, Insurance, Integration, Healthcare Industry, Business Analysis
Education
Indiana University Bloomington 1974 — 1980
BA, Chemistry/Biology
Press Ganey April 2014 - Present
Press Ganey Associates July 2007 - Present
St Joseph County Probate Court 2001 - 2007
Skills
Healthcare Information..., Healthcare Management, Healthcare Consulting, Hospitals, Healthcare, EHR, Healthcare Industry, Customer Service, HIPAA, Performance Improvement, EMR, Process Improvement, Patient Safety, Data Analysis, Informatics, Physician Relations, Software Documentation, Team Building, Access, Leadership, Quality Improvement, HL7, Cross-functional Team..., Strategic Planning, Patient Advocacy, Call Center...
Education
Bethel College 2005 — 2007
BS, Organizational Business Management, Business Administration and Management, General
Indiana University South Bend 1995 — 1997
Organizational Management, Criminal Justice/Police Science
Michiana College
Associate's degree, Medical Assisting
Press Ganey June 2015 - Present
Press Ganey May 2014 - Present
Press Ganey Associates September 2009 - Present
Press Ganey Associates December 2007 - September 2009
Press Ganey Associates February 2005 - December 2007
Skills
Data Analysis, Healthcare, Public Speaking, Healthcare Consulting, Hospitals, Process Improvement, Change Management, Business Analysis, Healthcare Management, SharePoint, Performance Improvement, Cross-functional Team..., Account Management, Salesforce.com, Business Development, Team Building, Microsoft Office, Databases, Analysis, Microsoft Excel, Healthcare Information..., Consulting
Education
Purdue University 2009 — 2011
MBA, Business
Indiana University Bloomington 2000 — 2004
Healthcare Administration, Healthcare Administration with Business Minor
Crowe Horwath LLP August 2014 - June 2015
Creative Financial Staffing (CFS), Affiliate of Crowe Horwath LLP September 2006 - July 2014
Press Ganey June 2003 - September 2006
Education
Northern Michigan University 2000 — 2003
Press Ganey September 2015 - Present
Press Ganey June 2014 - August 2015
Press Ganey Associates April 2014 - June 2014
Heidrick & Struggles October 2004 - March 2014
Boeing November 2003 - October 2004
Deloitte June 2002 - November 2003
Arthur Andersen & Co. September 1997 - June 2002
Skills
Internal Controls, Financial Reporting, Sarbanes-Oxley Act, Accounting, Financial Analysis, Auditing, CPA, Internal Audit, Financial Accounting, Financial Modeling, US GAAP, GAAP, Due Diligence, Mergers, Managerial Finance, Financial Audits, Corporate Finance, Cash Management, Tax, Variance Analysis, Revenue Recognition, Sarbanes-Oxley, Cost Accounting, Mergers & Acquisitions
Education
Augustana College 1993 — 1997
BA, Accounting
Press Ganey December 2014 - Present
Press Ganey Associates October 2013 - December 2014
Press Ganey Associates August 2012 - October 2013
Press Ganey Associates March 2010 - August 2012
Press Ganey Associates March 2008 - May 2010
Edward Jones March 2007 - March 2008
Penske Truck Leasing November 2004 - March 2007
Penske Truck Leasing November 2000 - November 2004
Skills
Process Improvement, Strategic Planning, Healthcare, Customer Service, Healthcare Information..., Cross-functional Team..., Change Management, Business Analysis, Project Management, Account Management, Data Analysis, Microsoft Excel, Leadership, Financial Analysis, Customer Satisfaction, Team Leadership, Business Development, Management, Quality Assurance, Software Documentation, Six Sigma, Competitive Analysis, Integration
Education
Indiana University South Bend 2000 — 2004
Bachelor of Sciences, Finance
Serim Research Corporation 2010 - 2015
Press Ganey 2009 - 2010
Bausch & Lomb 2007 - 2008
Boston Scientific CRM 2003 - 2007
Biosite, Inc. 2002 - 2003
Eli Lilly 2001 - 2002
Merck November 1996 - August 2001
Skills
Sales, Surgery, Medical Devices, Sales Operations, Product Launch, Cardiology, Sales Process, Cold Calling, Customer Service, Pharmaceutical Sales, Market Development, New Business Development, National Sales Training, Sales Management, Sales Effectiveness, Sales Presentations
Education
Ball State University 1990 — 1991
Master of Arts (M.A.), Speech Communication
Ball State University 1986 — 1990
Bachelor’s Degree, Exercise Physiology
Press Ganey Associates June 2003 - Present
Press Ganey June 2003 - Present
Continental Tire June 2000 - June 2003
Skills
Healthcare, Strategic Planning, Healthcare Information..., Hospitals, Account Management, Sales, Consulting, Healthcare Management, Medical Devices, Process Improvement, Management, Sales Operations, Salesforce.com, Leadership, Business Development, Cross-functional Team...
Education
Indiana University - Kelley School of Business 1996 — 2000
BS, Marketing
Indiana University Bloomington
Prismier June 2015 - Present
Press Ganey October 2014 - June 2015
WMS Gaming November 2012 - October 2014
Dell December 2009 - July 2012
Motorola September 2004 - November 2009
Foxconn October 2003 - September 2004
Motorola October 2001 - October 2003
Motorola Mobile Devices February 1998 - October 2001
Skills
PMP, Six Sigma, Mechanical Engineering, Risk Assessment, Injection Molding, Machine Tools, Engineering Management, Product Lifecycle..., Design for Manufacturing, Systems Engineering, Cross-functional Team..., Program Management, Resource Management, MS Project, Quality Management, Mobile Devices, Quality Assurance, Product Development, Wireless, Project Management, Manufacturing, Testing, Telecommunications, Engineering, Management, Procurement
Education
Project Management Institute 2007 — 2007
PMP Certification
George Washington University 2005 — 2006
Masters Certificate in Project Management
Northwestern University 2001 — 2003
Masters, Engineering Management
University of Illinois at Urbana-Champaign 1995 — 1997
Bachelor, General Engineering
University of Illinois at Chicago 1992 — 1995
Mechanical Engineering
Press Ganey July 2014 - Present
CVS Pharmacy April 2012 - July 2014
Yum! Brands March 2010 - April 2012
J REDFERN INC June 2002 - March 2009
Skills
Customer Service, Inventory Management, Team Building, Merchandising, Sales, Budgets, Profit, Training, Strategic Planning, Process Scheduler, Coaching, Contract Negotiation, Store Management, Customer Satisfaction, Retail, Inventory Control, Sales Operations, Operations Management, Leadership
Education
Indiana University South Bend 1996 — 2001
Bachelor of Business Administration (B.B.A.)
Press Ganey Lead BuyerWhirlpool Corporation1989 - 2006
Skills
Team Building, Sourcing, Process Improvement, Procurement, Cross-functional Team..., Negotiation, Six Sigma, Lean Manufacturing, Product Development, Management, Strategic Planning, Supply Chain, Supply Chain Management, Continuous Improvement, Forecasting, Manufacturing, SAP, Strategic Sourcing, Strategy, Supply Management, Global Sourcing, Value Stream Mapping, FMEA, Project Management, Kaizen, New Business Development, Purchasing, Materials Management, Contract Negotiation
Education
Western Michigan University 1975 — 1977
M.B.A., Industrial and Organizational Psychology
Michigan State University 1971 — 1975
B.A., Psychology and English
Press Ganey October 2014 - Present
Tower Group Companies February 2011 - October 2014
Standard Bank & Trust Co. September 2010 - February 2011
SUPERVALU June 2010 - September 2010
Standard Bank & Trust Co. July 2003 - May 2010
Skills
SDLC, Requirements Gathering, Business Analysis, Requirements Analysis, Leadership, Data Warehousing, Visio, Microsoft SQL Server, Process Improvement, Software Documentation, SharePoint, SQL, Business Process, Access, Business Intelligence, Vendor Management
Education
Governors State University 2007 — 2010
Bachelors Of Computer Science, Computer Science
Moraine Valley Community College 2005 — 2007
Associates Of Science, Associates Of Science
Press Ganey January 2015 - Present
Skills
Talent Management, Organizational..., Performance Improvement, Onboarding, Instructional Design, Healthcare, Leadership Development, Employee Engagement, HRIS, Performance Management, Recruiting, MBTI Certified, Training, Conflict Resolution, Customer Service, MBTI, Interviews, Leadership, Staff Development, Process Improvement, Management, E-Learning, Public Speaking, Program Management, Organizational..., Executive Coaching, New Hire Orientations, Career Development, Workshop Facilitation, Team Building, Human Resources, Coaching, Analysis, Career Counseling, Employee Training, Change Management, Resume Writing, 360 Feedback, PeopleSoft
Education
Capella University
M.S. Education, Training and Performance Improvement
Louisiana State University
Bachelor of Arts (B.A.), Theatre
Second City Theatre Conservatory
Press Ganey August 2008 - Present
Affinia 2000 - 2009
Press Ganey Associates 2008 - 2008
Affinia 1996 - 2000
Affinia August 1987 - 1996
Skills
Onboarding, Benefits Administration, Benefits, Hiring, Employee Relations
Education
Indiana University South Bend
Human Resources
Press Ganey May 2014 - Present
Aon July 2008 - February 2014
Skills
Business Analysis, Product Management, Process Improvement, Cross-functional Team..., Analytics, Strategy, Vendor Management, Business Strategy, Business Process..., Business Intelligence, SDLC, Requirements Analysis
Education
DeVry University - Chicago 2000 — 2001
BS, Information Technology
Howard University 1986 — 1993
BBA, Accounting
Press Ganey October 2010 - Present
Skills
TDD, C#, Agile Methodologies, Test Driven Development, Ruby, Scrum, .NET, ASP.NET, Software Development, Visual Studio
Education
Indiana University South Bend 2005 — 2009
Press Ganey September 2014 - Present
Press Ganey Associates October 2012 - September 2014
Press Ganey Associates September 2011 - October 2012
Press Ganey Associates June 2001 - September 2011
Skills
Healthcare Information..., Process Improvement, Healthcare, Data Analysis, HIPAA, Healthcare Consulting, Software Documentation, Healthcare Management, Customer Service, Healthcare Industry, Informatics, EMR, EHR, Quality Improvement, Performance Improvement, Statistics, SQL, Databases, Leadership, Hospitals, Quality Assurance, Physician Relations, Data Mining, Technical Support, Microsoft Office, SharePoint, SPSS, Microsoft SQL Server, Account Management, Data Validation, HL7, Call Centers, Teamwork, Public Relations, Data Entry, Surveying, Customer Relations, Problem Solving, Patient Satisfaction, Documentation, Call Center, DOS commands, Client Access, Client Education, Product Support, Microsoft CRM, Salesforce.com, Quality Auditing, Business Intelligence
Education
Bethel College 2009 — 2011
BA, Organizational Management
Cognex Corporation May 2015 - Present
Press Ganey November 2014 - March 2015
ADP Dealer Services February 2013 - September 2013
ShiftWise February 2010 - March 2012
EthicsPoint June 2008 - February 2010
Bradson Professional Services July 2007 - February 2008
ATSI Group September 2006 - June 2007
Self Employed August 2002 - August 2006
Network Associates January 2000 - July 2002
Manpower Professional December 1998 - December 1999
Skills
ASP.NET, Regression Testing, Microsoft SQL Server, SQL, Manual Testing, Visual Studio, Web Applications, Software Documentation, XML, HTML, Functional Testing, Test Cases, T-SQL, Testing, Test Automation, Scrum, Operating Systems, TFS, SDLC, .NET, C#, Test Planning, Databases, Quality Assurance
Education
Linfield College 1994 — 1996
N/A, Computer Science, 3.2
Press Ganey July 2014 - Present
Press Ganey Associates October 2013 - July 2014
Press Ganey Associates July 2007 - October 2013
LaPorte Regional Health System January 2007 - July 2007
Indiana Organ Procurement Organization January 2000 - December 2006
Skills
Healthcare, Healthcare Management, Healthcare Consulting, Healthcare improvement, Process Improvement, Regulatory Affairs, CPHQ, Business Operations, Organ Donation, Team Leadership, Patient Experience, Hospitals, Quality Improvement, Healthcare Industry, Inpatient, Strategic Planning, Physicians, Change Management, Performance Improvement, Cross-functional Team..., EHR, Health Policy, Patient Safety, Public Health, Physician Relations, Healthcare Information..., Quality Assurance, HIPAA, Quality Management, Leadership, Program Management, Customer Service, Management, Team Building, Leadership Development, Strategy
Education
Indiana University-Purdue University at Indianapolis 2000 — 2002
Masters, Health Administration
Indiana University South Bend 1994 — 1998
Bachelor's degree, Sociology
Press Ganey August 2014 - Present
Press Ganey Associates June 2011 - July 2014
Press Ganey Associates November 2007 - June 2011
Our House Senior Living August 2004 - November 2007
Skills
Account Management, Contract Negotiation, Cross-functional Team..., Customer Service, Healthcare, Healthcare Information..., Leadership, Process Improvement, Healthcare Management, Hospitals
Education
Indiana University Bloomington 1995 — 2000
BA, Public Affairs - Management
Press Ganey January 2015 - Present
Association for Patient Experience August 2010 - Present
Skills
Healthcare, Healthcare Information..., Hospitals, EMR, Strategic Planning, Patient Safety, EHR, Healthcare Consulting, Clinical Research, Healthcare Management, HIPAA, Physicians, Physician Relations
Education
Case Western Reserve University School of Medicine 1993 — 1997
Doctor of Medicine (MD)
Baldwin Wallace University
Bachelor's Degree, Business Administration and Management, General
Press Ganey August 2014 - Present
Press Ganey July 2013 - August 2014
Press Ganey Associates April 2011 - June 2013
Press Ganey May 2007 - April 2011
Skills
Data Analysis, Healthcare Information..., SPSS, Statistics, Healthcare, Analysis, Databases, SQL
Education
Indiana University South Bend 2010 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Saint Mary's College 2003 — 2007
Bachelor of Arts (BA), Mathematics
Press Ganey Associates November 2011 - Present
Press Ganey 2013 - 2014
Press Ganey Associates November 2007 - November 2011
OSMC 2003 - 2007
Skills
Customer Service, Microsoft Office, Microsoft CRM, Healthcare, Healthcare Information..., Healthcare Management, Process Improvement, Outlook, Account Management, Change Management, Microsoft Excel, PowerPoint, Microsoft Word, Onboarding, Customer Satisfaction, Team Building, Team Leadership, Healthcare Consulting, Healthcare Industry, EHR
Education
University of Missouri-Columbia 2001 — 2003
MEd, Health Promotion and Wellness Education
Ball State University 1997 — 2001
BS, Athletic Training and Exercise Science
Press Ganey March 2012 - Present
Skills
Clinical Research, Healthcare, Microsoft Office, Leadership Development, Student Affairs, Leadership, Hospitals, Customer Service, Recruiting, Nursing, Training, Human Resources, Emergency Room, Strategic Planning, Project Management, Critical Care, Team Building, PCR, Graphic Design, Healthcare Information..., EMR, Medical Devices, Acute Care
Education
Grand Canyon University 2009 — 2011
MSN, Nursing Leadership
SpecialtyCare April 2015 - Present
Press Ganey 2005 - October 2014
Press Ganey 2002 - 2005
Press Ganey 1998 - 2002
Press Ganey 1997 - 1998
Skills
Healthcare Information..., Process Improvement, HIPAA, Data Analysis, Healthcare, Healthcare Management, Hospitals, Software Documentation, EHR, Leadership, Team Building, Strategic Planning, Customer Service, Healthcare Industry, Healthcare Consulting, Cross-functional Team..., Management, Analysis, Training
Education
Bethel College 2007 — 2009
Bachelor's Degree, Business/Organizational Management
Bethel College
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Press Ganey July 2015 - Present
Press Ganey August 2008 - July 2015
National Standard August 2007 - August 2008
Federal-Mogul Holdings Corporation August 1997 - September 2007
CTS Corporation January 2003 - 2006
Skills
Change Management, Software Documentation, Quality Assurance, Kanban, Quality Improvement, Lean Manufacturing, Process Improvement, Testing, Cross-functional Team..., Quality Management, Continuous Improvement, Medical Devices, Software Quality..., Six Sigma, Iso 9000, FMEA, SPC
Education
Indiana University South Bend
Master of Business Administration (M.B.A.)
Purdue University
Press Ganey August 2004 - Present
NDNQI August 2004 - Present
University of Kansas Medical Center August 2004 - December 2014
University of Kansas Medical Center January 2008 - December 2011
University of Kansas Medical Center August 2004 - December 2007
Skills
Business Intelligence, Microstrategy, SQL, Testing, T-SQL, TFS, Visual Studio, Quality Assurance, Databases, SSRS, Visual Basic, Visio, Dashboard
Education
Longview Community College
Associate of Arts (AA)
Press Ganey Associates October 2013 - Present
Press Ganey March 2013 - October 2013
St. Rita's Medical Center July 2001 - March 2013
Owens Community College 2007 - 2009
Skills
Staff Scheduling, inventory and supply..., student evaluations, Organizational..., Monitor Compliance..., Problem Solving, Problem Analysis, Analytical Skills, Schedules, Quality Improvement, Clinical Research, Patient Safety, Conflict Resolution, EHR, Performance Improvement, EMR, Healthcare Management, Accreditation, Healthcare Consulting, Healthcare, Healthcare Information..., HIPAA, Physician Relations, Hospitals, Healthcare Industry, Medicaid, Informatics, Critical Care, Acute Care, Revenue Cycle, Project Management, MS Project, Core Measures, TJC, CMS, Microsoft Office
Education
Mount Vernon Nazarene University 2009 — 2011
BBA, Business Administration
Kettering College of Medical Arts 1998 — 2000
Associate of Science, Medical Sonography
Dwyer Instruments May 2013 - Present
Press-Ganey May 2000 - December 2012
ALN Associates June 1996 - March 2000
ITT Aerospace April 1986 - January 1992
Skills
C#, C++, .NET, T-SQL, SSRS, Java, Progress 4GL, VB.NET, ADO.NET, Microsoft Certified..., Salesforce.com, WinForms, Web Application Design, Web Services, Microsoft CRM, C# Software Development, JavaScript, Agile Methodologies
Education
Purdue University, West Lafayette, IN 1992 — 1995
BSCEE, Computer and Electrical Engineering
IPFW (Indiana-Purdue at Fort Wayne), Fort Wayne, IN 1988 — 1992
BSCEE, Computer and Electrical Engineering
ITT Technical Institute-Fort Wayne 1979 — 1981
AEET, Electrical Engineering Technology
Press Ganey April 2010 - Present
UTC Technolgoy October 1999 - November 2002
Wells Fargo February 1997 - October 1999
Skills
Employee Benefits, Leadership, Benefits Administration, Insurance, Analysis, Customer Service, Process Improvement, Management, Onboarding, Team Building
Education
Appalachian State University 1990 — 1994
BS of Science, Psychology concentration in Human Resources
Press Ganey February 2013 - Present
Staples Wallpapering & Painting May 2010 - November 2012
Education
Indiana University South Bend 2010 — 2015
Bachelor's Degree, Marketing Research
Gallagher Bassett Services, Inc. August 2015 - Present
Amazech Solutions February 2013 - Present
CA Technologies March 2015 - July 2015
Press Ganey November 2014 - January 2015
UST Global November 2014 - January 2015
State Farm June 2013 - November 2013
RSA, The Security Division of EMC February 2013 - June 2013
Ellucian April 2012 - November 2012
Cisco January 2012 - April 2012
Texas A&M University-Commerce August 2010 - May 2011
Education
Texas A&M University-Commerce 2009 — 2011
Master of Science (MS)
Jawaharlal Nehru Technological University
Bachelor of Technology (B.Tech.)
South Bend Community School Coporation August 2014 - Present
Goodwill Industries of Michiana, Inc. February 2012 - July 2014
Press Ganey March 2009 - December 2011
INDIANA TOLL ROAD June 2004 - March 2009
Market Strategies International August 1994 - December 2003
Skills
Analysis, Communication, Training, Retail, Entrepreneurship
Education
Indiana University South Bend
Bachelor of Arts (BA), English Language and Literature/Letters; Political Science; History (Triple Major), 3.71 GPA. Graduate GPA--3.99
Press Ganey December 2014 - Present
Education
Full Sail University 2011 — 2013
Creative Writing for Entertainment