Experience
RBC  August 2012 - Present
RBC Royal Bank   July 2010 - July 2012
RBC Royal Bank   2009 - July 2010
RBC Royal Bank   2006 - 2009
CIBC  2004 - 2006
Bell Canada  2000 - 2004
Sun Life Financial  1997 - 2000
Canada Life  1996 - 1997
The Lung Association  1992 - 1996

Skills
Strategic Communications, Internal Communications, Media Relations, Government Relations, Mergers, Employee Relations, Change Management, External Relations, Industrial Relations, Sponsorship Management, Sponsorship Development, Corporate Branding, Corporate Events, Digital Media, Social Media, Event Management, Crisis Communications, Corporate Social..., Divestitures, Acquisition Integration, Brand Management, Financial Services, Program Management, Leadership, Strategic Planning, Integrated Marketing, Management, Strategy, Marketing Communications, Sponsorship, Corporate Communications, Public Relations, International Relations

Education
University of Toronto   2004 — 2005
Strategic Leadership

The Institute for Health and Human Potential
Emotional Intelligence for Personal Leadership

Centennial College   1998 — 1999
Internet Business Services - High Honours

Ryerson University   1993 — 1997
Public Relations

Canadian Securities Institute
Canadian Securities Course — Honours

University of Toronto   1987 — 1991
Commerce & Economics - Honours

Université Canadienne en France
International Business and Marketing

Experience
RBC Royal Bank  

Skills
Requirements Analysis

Education
Brock University   1984 — 1987
Bachelor of Arts (BA), Economics

Experience
MetLife  July 2013 - Present
RBC Royal Bank   October 2007 - July 2013
Prosys  2007 - 2009
FirstPlace / Wachovia   2006 - 2007

Skills
Business Analysis, Requirements Analysis, PMO, Business Requirements, MS Project, Project Delivery, Project Planning, Requirements Gathering, Business Process, Business Process..., Integration, Microsoft Project, Process Improvement, Project Management

Education
Central Piedmont Community College   1986 — 1989
Business Administration Associate, Business, Economics knowledge, Leadership, Teamwork....

Experience
Moodys Analytics  November 2011 - Present
RBC  November 2009 - November 2011
Moody's Analytics  2011 - 2011
RBC Wealth Management  November 2007 - November 2009
RBC Royal Bank   January 2005 - November 2007
Personal Financial Services   January 2004 - January 2005
RBC Royal Bank   August 2001 - January 2004
Tommy Hilfiger  1997 - 2000

Skills
Tactical Sales Planning, CSC, BCO, Sales Management, Client Development, Investments, Mortgage Banking, Residential Mortgages, Credit, People Development, Coaching, Sales Presentations, Consumer Lending, Branch Management, Branch Handling, Lines Of Credit, Real Estate Lending, Portfolio Management, Investment Advisory, Banking, Securities, Strategic Financial..., Risk Management, Mortgage Lending, Mutual Funds, CRM, Commercial Banking, Retail Banking, Retirement Planning, Financial Services, Loans, Business Development, Wealth Management, Financial Advisory, Small Business, Mergers & Acquisitions, New Business Development, Credit Risk, Sales, Investment Strategies, Financial Risk, Asset Management, Wealth, Fixed Income, Credit Analysis, Financial Planning

Education
Centennial College   2000 — 2002

Centennial College

DeVry Institute of Technology

St Patricks secondary school

St Patricks secondary school

Experience
RBC Royal Bank   April 2008 - Present

Skills
Strategic Financial..., Risk Management, Relationship Management, New Business Development, Investments, Insurance, Sales Management, Negotiation, Credit Analysis

Education
Brock University
Bachelor of Business Economics

Experience
RBC Royal Bank   December 2009 - Present
RBC Royal Bank   October 2005 - December 2009
RBC Royal Bank   November 1998 - September 2005
RBC  September 1996 - November 1998

Skills
Commercial Banking, Commercial Credit, Business Strategy, Product Management, Relationship Management, Retail Banking

Education
Brock University   1986 — 1990
BA

Experience
Nike  November 2010 - Present
Canisius College Athletics  January 2010 - Present
LA Fitness  August 2009 - January 2010
RBC Royal Bank   February 2009 - January 2010

Education
Canisius College   2010 — 2011
Master's degree, Sports Administration

Canisius College   2006 — 2008
Bachelor's of Science, Physical Education & Health

University of Arkansas - Fort Smith   2003 — 2005
Associate of Arts

St. Francis Xavier S.S.   1999 — 2003

Experience
International Business Machines  August 2009 - Present
RBC Royal Bank   September 2007 - March 2008
Cognizant Technology Solutions  September 2002 - July 2005

Skills
Global Delivery, IT Strategy, Program Management, Vendor Management, Business Transformation, Business Strategy, Risk Management, Management Consulting, Strategy, Outsourcing, Management, IT Service Management

Education
Ivey Business School at Western University   2008 — 2009
MBA - Dean's Honor List, Business

Cochin University of Science and Technology   1998 — 2002
Bachelor of Technology, Electronics Engineering

Experience
UPS  June 1990 - Present
RBC Royal Bank   January 1985 - June 1990
RBC  1985 - 1990

Education
Centenary College   2003 — 2005
MBA, Business Administration

Manhattan College   2000 — 2002
BS, Organizational Management

Experience
IBM Canada Ltd.  January 2011 - Present
IBM Canada Ltd.  April 2013 - April 2013
RBC Royal Bank   January 2010 - January 2011
Primatek Consulting   July 2007 - January 2011
Community Services I&IT Cluster   July 2007 - December 2009
Business Rules Forum   November 2009 - November 2009
October Rules Fest   October 2009 - October 2009
Matricis Informatique  October 1999 - July 2007
Matricis Informatique  October 1999 - July 2007
Matricis Informatique  October 1999 - July 2007

Skills
Agile Methodologies, Software Development, Software Project..., Business Analysis, UML, Business Rules, SOA, Business Process Design, Enterprise Software, PMP, BRMS, JRules, WebSphere Operational..., WODM, IBM Operational..., ODM, ILOG, SDLC, Software Engineering, Websphere, Enterprise Architecture, Business Process..., Business Requirements, EAI, Requirements Analysis, Integration, Testing, Databases, Solution Architecture, Scrum, Requirements Gathering, Software Design, Architecture, Eclipse, Linux, RUP, Web Services, Virtualization, Java Enterprise Edition, Systems Analysis, Agile Project Management, Telecommunications, Software Documentation, JUnit

Education
HEC Montréal   2002 — 2005
MBA

Université de Montréal - Ecole polytechnique de Montréal   1992 — 1996
B. Eng.

CEGEP - John Abbott College   1989 — 1991
Diploma of Collegial Studies

Experience
Emballages Jesswood Packaging   March 2015 - July 2015
ERP Guru, NetSuite Solution Provider  December 2013 - February 2014
Davier Consultants Inc.   January 2013 - December 2013
RBC Royal Bank   January 2008 - November 2012

Skills
Customer Service, Banking, Teamwork, Time Management, Visio, Commercial Banking, Outlook, PowerPoint, Retail Banking, Microsoft Office, Microsoft Word, Microsoft Excel, Simply Accounting, Access, Accounting

Education
WICC   2014 — 2015
DEP, Accounting Studies

CEGEP - John Abbott College   1997 — 2001
DEC, Creative Arts

Experience
Sindeo  July 2015 - Present
FirstREX  January 2011 - July 2015
eb Consulting   January 2008 - July 2015
E*TRADE Financial  April 2005 - December 2007
RBC Royal Bank   2001 - 2004
IMX  2000 - 2001
PMI Mortgage Insurance Co.  1998 - 1999
E-Loan Inc.  1997 - 1998
Western Sunrise Mortgage  1995 - 1997
Margaretten & Company   1990 - 1994

Skills
Underwriting, Analysis, Mortgage Lending, Credit, Leadership, Management, Loans, Mergers & Acquisitions, Due Diligence, New Business Development, Refinance, Portfolio Management

Education
Chabot College

Experience
BNI Millionaires   2013 - Present
Great Florida Bank  December 2012 - Present
Florida Community Bank  December 2012 - Present
PNC BANK  April 2004 - December 2012
RBC Royal Bank   April 2004 - October 2011

Skills
Banking, Commercial Lending, Commercial Banking, Retail Banking, Small Business Lending, Loans, Consumer Lending, Cross Selling, Customer Service, Branch Management, Strategic Planning, Team Building, Deposits, Relationship Management, Sales, Lines Of Credit, Treasury Management, Loan Origination, Credit, Mortgage Lending, USDA, Portfolio Management, Mortgage Banking, Credit Analysis, Commercial Mortgages, Cash Management, Refinance, Merchant Services, Credit Risk, Residential Mortgages, Branch Banking, Finance, AML, Credit Cards, Risk Management, Investments, Financial Services, Financial Risk, FHA, Private Banking, Underwriting, Small Business, Customer Retention, Securities, Real Estate Financing, Bank Secrecy Act, Real Estate

Education
California State University-Northridge   1986 — 1989
General Sales, Merchandising and Related Marketing Operations

Westchester High School   1980 — 1983
High School/Secondary Diplomas and Certificates

Experience
RBC Financial Group  2001 - 2006
Royal Bank of Canada  June 1999 - December 2001
RBC Royal Bank   1995 - 1999

Skills
Payments, AML, Trade Finance, Cash Management, Business Analysis, Program Management, Team Leadership, Application Development, Integration, Strategic Planning, Management Consulting, Problem Solving, Planning, Financial Services, Management, Enterprise Architecture, Banking, SDLC, Project Portfolio...

Education
Concordia University   1969 — 1974
B.Comm, Computer Science

Experience
The Mortgage Centre, iDirect   March 2014 - Present
Investor's Group  January 2013 - November 2013
The Mortgage Centre - Mortgage Loans Canada   February 2011 - October 2011
RBC Royal Bank   February 2009 - February 2011
The Equitable Trust Company  January 2008 - February 2009
GE Money  May 2005 - January 2008
Fidelity Investments  1993 - 1996
Royal Trust  1989 - 1993

Skills
Debt Consolidation, Refinance, Mortgage Lending, Loans, Banking, Credit, Certified Mortgage..., Residential Mortgages, Finance, Leadership, Mortgage Underwriting, Construction Loans, Home Equity Lines of..., Mortgage Banking, Commercial Mortgages, Lines Of Credit, Reverse Mortgages, Loan Origination, Mortgage Marketing, Credit Analysis, Rates, Real Estate Financing, Consumer Lending, Mortgage Servicing, Second Mortgages, Commercial Lending, Home Equity Loans, First Time Home Buyers, Interest Rates

Education
Canisius College   2012 — 2012
Masters in Science of Education, Education

University of Toronto   1982 — 1986
BA (Hons), French Language and Literature; Italian

Experience
Peak Investments / The Financial Independence Club Inc.   August 2015 - Present
RBC Financial Planning  October 2007 - August 2015
RBC Royal Bank   January 2003 - September 2007

Skills
Mutual Funds, Investments, Strategic Financial..., Banking, Retirement Planning, Wealth Management, Financial Advisory, Financial Analysis, Financial Planning, Investment Advisory, Investment Strategies, Risk Management, Portfolio Management, Retail Banking, Retirement, Strategic Planning, Credit Analysis, Credit

Education
Concordia University   1999 — 2001
B.Comm, Finance

Experience
Blackboard  May 2008 - Present
AutoSkill International  November 2004 - May 2008
RBC Royal Bank   November 1996 - October 2004

Skills
Channel, Solution Selling, Consultative Selling, Account Management, Enterprise Software, Customer Relations, New Business Development, Selling, Forecasting, Coaching, Social Media, Public Speaking, Microsoft Office, E-learning, Negotiation, Customer Service, Team Building, Direct Sales, Territory, Sales Process, Cold Calling, Call Center, Banking, Channel Management, Call Centers, Channel Partners, E-Learning, SaaS, Sales, Sales Operations, Strategic Partnerships

Education
St. Francis Xavier University   1992 — 1995

Carleton University

Experience
Scotiabank  August 2014 - Present
RBC Royal Bank   April 2011 - July 2014
RBC Royal Bank   July 2008 - March 2011
RBC  July 2006 - July 2008

Skills
Mutual Funds, Banking, Mortgage Lending, Credit, Retail Banking, Finance, Management, Relationship Management, Customer Service, Loans, Securities, Training, Sales Management, Financial Advisory, Wealth Management, Credit Analysis, Credit Cards, Residential Mortgages

Education
University of Toronto   2014 — 2015
Certificate, Digital Strategy and Communication Management

University of Toronto   2009 — 2010
Certificate, Public Relations and Publicity

Carleton University   2003 — 2008
Bachelor of Arts, Honors, Psychology

Experience
RBC Dominion Securities  June 2008 - Present
RBC Dominion Securities  June 2008 - Present
rbc  2006 - 2008
RBC ROYAL BANK   2004 - 2006
RBC Royal Bank   2002 - 2004
RBC Royal Bank   2001 - 2002
Global Maxfin Investments Inc.  1999 - 2001
Assante Wealth Management  1998 - 1999
Clarica Financial Services  1997 - 1998

Skills
Estate Planning, Strategic Financial..., Succession Planning, Retirement Planning, Wealth Management, Investment Management, Insurance, Charities, Portfolio Management

Education
Northern Alberta Institute of Technology   1981 — 1983

Cape Breton University   1978 — 1979

Experience
RBC  May 2012 - Present
RBC Royal Bank   2007 - May 2012
RBC  2005 - 2007
RBC  2002 - 2005

Skills
Retail Banking, Relationship Management, Employee Relations, Training Facilitation, Workshop Facilitation, Performance Management, Coaching, Leadership, Employee Engagement, Management, Succession Planning, Onboarding, Talent Management, Workforce Planning, Change Management, Banking, Call Centers, Team Leadership

Education
Brock University   2000 — 2002
Certificate in Adult Education, Adult Education

Institute of Canadian Bankers
Letter of Accomplishment, Business Program for Bankers

Institute of Canadian Bankers
Investment Funds in Canada

Experience
RBC  April 2012 - Present
RBC Royal Bank   July 2007 - April 2012
Shoppers Drug Mart  January 1998 - June 2007

Skills
Banking, Credit, Credit Risk, Credit Analysis, Risk Management, Customer Service, Team Management, Sales

Education
Justice Institute of BC   2002 — 2002
Adult Probation Officer Distance Training Program, Adult Probation Officer

Camosun College   1994 — 1995
General Studies and University Transfer, Criminology

Vanier Secondary School   1989 — 1992

Experience
Trilogy Securities Funding   October 2009 - Present
RBC Royal Bank   January 2001 - January 2003

Education
Carleton University   1983 — 1987
BA, Law, Law

Carleton University
Bachelor of Arts (B.A.), Law

Experience
The Raven Pub   February 2009 - Present
Hornby Island Resort   April 2009 - August 2011
RBC Royal Bank   May 2006 - August 2008

Education
Capilano University   2005 — 2010

Experience
RBC Royal Bank   April 2001 - Present
UCCB   January 2000 - May 2000

Skills
Refinance, Residential Mortgages, Purchase, Mortgage, Banking, Investment Properties, Real Estate, Home, First Time Buyers, First Time Home Buyers, Condos, Residential, Credit, Mortgage Lending, Single Family Homes, Debt Consolidation, Residential Homes

Education
Örebro University   2000 — 2000
Sweden, BBA, International Business

Cape Breton University   1996 — 2000
BBA, Business

Experience
RBC  May 2012 - Present
RBC Royal Bank   November 2009 - April 2012
RBC Royal Bank   July 2009 - September 2010
RBC  April 2004 - October 2009
RBC  2001 - 2004

Skills
Management, Banking, Risk Management, Financial Analysis, Performance Management, Team Leadership, Vendor Management, Forecasting, Strategic Planning, Business Process..., Business Planning, Analysis, Negotiation, Finance, Project Planning, Financial Reporting, Business Analysis, Strategic Financial..., Portfolio Management, Investments, Financial Modeling

Education
Humber College Institute of Technology & Advanced Learning   2008 — 2010
Advanced Accounting, Accounting

Brock University   1982 — 1985
BA Economics, Economics & Admnistration

Experience
Century21 Leading Edge   November 2014 - Present
Coldwell Banker Case Realty  October 2010 - November 2014
TD Canada Trust  2009 - 2010
RBC Royal Bank   2006 - 2008
RBC  2004 - 2006
RBC Royal Bank   2000 - 2003

Skills
Mortgage Lending, Real Estate Transactions, Real Estate, Real Estate Development, Commercial Real Estate, Investment Properties, Selling, Investments, Credit, Banking, Loans, Residential Homes, Sellers, Property, Condos, First Time Home Buyers, Buyers, Referrals, Relocation, Investors, Single Family Homes, Sales

Education
Centennial College   1997 — 2000
BA, Business

Canadian Securities Institute
Investment Funds In Canada

Canadian Securities Institute
Branch Compliance Officer

OREA
Residential Commercial & Investment Real Estate

Experience
Walmart  2015 - Present
Walmart  2015 - 2015
Walmart  2013 - 2015
Walmart  2013 - 2013
NewbieKnees   2010 - 2013
Pride Toronto  2011 - 2012
Lomardo's / Pacifico Pizzeria and Ristorante   September 2007 - November 2009
BroadbandTV Corp  October 2007 - December 2008
Starbucks Coffee Company  September 2003 - November 2007
RBC Royal Bank   March 2002 - August 2006

Skills
Project Management, Volunteer Management, Project Planning, Management, Customer Service, Business Development, CRM, Leadership, Social Media, Team Leadership, Strategy, Time Management, Strategic Planning, Team Building, Public Speaking, Inventory Management

Education
University of Liverpool   2012 — 2015
MBA, Masters of Business Administration

Centennial College   2010 — 2011
Entrepreneurship & Small Business

Ontario Secondary School Diploma (OSSD)
OAC (Grade 13)

Experience
Stantec  January 2010 - May 2014
The Sheltair Group   January 2009 - January 2010
Jacques Whitford AXYS  May 2007 - January 2009
RBC Royal Bank   May 2005 - September 2006

Skills
Dreamweaver, CAD, Photoshop, Graphic Design, User-centered Design, Industrial Design, Model Making, Sketching, Product Design, CSS, Technical Drawing, Microsoft Office, AutoCAD, Adobe Creative Suite, Illustrator, InDesign, SketchUp

Education
The University of British Columbia   2014 — 2017
Master of Architecture (M.Arch.), Architecture

University of California, Berkeley   2013 — 2013
Architecture

Emily Carr Institute of Art & Design   2007 — 2011
Bachelor of Industrial Design, Industrial Design

Carleton University   2006 — 2007
Interactive Multimedia Design & Graphic Design

Vancouver College   2001 — 2006
High School

Experience
RBC Royal Bank   January 2010 - Present
RBC Insurance  June 2005 - April 2010
SunGard  March 2004 - July 2005
Canada Life  January 2002 - March 2004

Skills
Business Analysis, Insurance, Requirements Gathering, OOAD, Business Process, Management, Project Planning, Team Building, Recruiting, Resource Management, Enterprise Software, Forecasting, Systems Analysis, Visio, SDLC, Business Requirements, Software Documentation

Education
York University - Schulich School of Business   2007 — 2007
Masters Certificate in Business Analysis

Brock University
Bachelor of Arts (BA), Health Studies

Experience
RBC Royal Bank   November 2008 - Present
Advanced Property Financing   October 2001 - July 2008

Education
California State University-Dominguez Hills   1988 — 1992
B.Sc., Finance

Experience
RBC Royal Bank   November 2013 - Present
RBC Royal Bank   January 2011 - October 2013
CMC Markets Canada   September 2006 - February 2009
McDonald International Academy   February 2006 - August 2006
Euromoney Institutional Investor  January 2000 - September 2005
Thai Pavilion Restaurant   October 1998 - December 1999

Skills
Integrated Marketing, Direct Marketing, Digital Marketing, Advertising, Marketing, Lead Generation, Strategic Planning, Web Marketing, Web Content Management, Email Marketing, Marketing Strategy, Online Advertising

Education
Chartered Institute of Marketing   1997 — 1999
Postgraduate Diploma, Marketing

Sheffield Hallam University   1997 — 1998
MSc, International Marketing

Donetsk National University   1991 — 1996
Bachelor of Arts (Hons.), Accountancy

Experience
RBC Capital Markets  May 2015 - Present
Maax Financial Inc.   January 2005 - Present
RBC Capital Markets  February 2014 - July 2014
RBC  December 2012 - November 2013
RBC Capital Markets  October 2012 - January 2013
RBC Capital Markets  October 2012 - December 2012
MDS Inc.  September 2008 - April 2009
RBC Capital Markets  December 2006 - October 2007
RBC Royal Bank   February 2005 - December 2006
TD Bank  October 2003 - February 2005

Skills
Financial Risk, Strategy, Risk Assessment, Internal Controls, Risk Management, Managerial Finance, Enterprise Risk..., Corporate Governance, Due Diligence, Management Consulting, Banking, Business Strategy, Sarbanes-Oxley Act, AML, Capital Markets, Accounting, FATCA, FBAR - Foreign Bank..., Private Equity, Wealth Management..., Compliance, Financial Regulation

Education
Institute of Chartered Accountants in England and Wales   2008 — 2008
Certificate, IFRS

Society of Management Accountants - Ontario   2002 — 2003
CMA, Accounting; Consulting;

Canisius College   1997 — 1998
MBA, Family Business Consulting; Finance;

Western University   1994 — 1995
Honours, Sociology

Western University   1991 — 1994
BA, Admin & Commercial Studies

Experience
RBC Royal Bank   July 2014 - Present
RBC  May 2013 - June 2014
Canadian Western Bank  2011 - April 2013
Consultant  2009 - 2012
VANOC  2010 - 2010
Scotiabank  2001 - 2009
Scotiabank  1996 - 2001
Scotiabank  1989 - 1995

Skills
Banking, Credit, Risk Management, Finance, Commercial Banking, Portfolio Management, Financial Analysis, Loans, Business Development, Relationship Management, Mortgage Lending, Customer Service, Management, Team Leadership, Microsoft Excel, Credit Risk, Leadership, Investments, Risk Assessment, Financial Risk, Training, Sales, Computer Literate, Deal Packaging, Customer Relations, Financial Investigation, Negotiation, Commercial Lending, Cash Management, Credit Analysis, Marketing, Retail Banking, Financial Services, Corporate Finance, Analysis, CRM

Education
The University of British Columbia   1998 — 2001
Bachelor of Commerce

British Columbia Institute of Technology   1994 — 1996
Management Systems Diploma

Goethe Institute   1989 — 1991

Alberta School of Business

The University of British Columbia / UBC
Writing for the Screen

Institute of Canadian Bankers
PFP

Vancouver College

Experience
BMO  April 2012 - Present
HSBC Bank Canada  January 2009 - August 2011
HSBC Bank Canada  December 2008 - January 2009
HSBC Bank Canada  February 2005 - December 2008
RBC Royal Bank   1996 - 2005

Skills
Retail Banking, Commercial Banking, Credit, Banking, Mortgage Lending, Loans, Credit Analysis, Credit Risk, Trade Finance, Portfolio Management, Branch Management, Consumer Lending, Cash Management, FX Options, Mutual Funds

Education
Concordia University

Experience
TD Bank Group  November 2013 - Present
TD Bank Group  September 2011 - October 2013
Ontario Ministy of Health and Long Term Care   April 2011 - August 2011
Bank of Montreal  May 2010 - January 2011
Sun Life Financial  September 2007 - May 2009
CGI  January 2004 - September 2007
CGI  January 2003 - January 2004
CGI  September 1997 - January 2003
Bell Canada (CGI Purchase)   May 1997 - September 1997
RBC Royal Bank   September 1995 - May 1997

Skills
PMO, Vendor Management, Project Portfolio..., SDLC, PMP, Project Management, Risk Management, Business Analysis, Business Process, Outsourcing, Data Center, ITIL, Integration, Leadership, Service Delivery, IT Service Management, Software Project..., Strategic Planning, Project Delivery, Management, Process Improvement, CRM, Change Management, Program Management, Strategy, Governance, Disaster Recovery

Education
Centennial College   1980 — 1982
Computer Science, Information Technology

George Brown College
Statistical Math

Institute of Canadian Bankers
Canadian Bankers Association, Letter of Accomplishment

Honour Certificate

Experience
Wine Australia  August 2013 - Present
Le Savoir-Vivre   April 2008 - Present
Canadian Association of Professional Sommeliers - Ontario   2004 - November 2011
Sopexa  September 2003 - March 2008
Belgian Canadian Business Association   2002 - 2006
IPC GMBh   January 2000 - March 2002
RBC Royal Bank   October 1995 - May 1999
Scotiabank  August 1988 - October 1995
Credit Lyonnais  1983 - 1988

Skills
Multilingal, Project Implementation, Event Management, Corporate Events, Sommelier, Marketing Communications, Social Media, Wine Sales, Wine, Translation Fr/En -..., Wine Judging, Marketing, Marketing Strategy, French, Wine Tasting, Food, Hospitality, Food & Beverage, Media Relations, Online Marketing, Market Research, Hospitality Management, Winemaking, International Marketing, Restaurants, Public Relations, Sales, Corporate Communications, Tourism, Digital Marketing, Event Planning, Management, Beer, Marketing Management, Training, Brand Development, Social Media Marketing, Alcoholic Beverages, Wineries, Retail, Market Planning, Trade Shows, English, Advertising, Entrepreneurship, Online Advertising, New Business Development, Sales Management, Sponsorship, Email Marketing

Education
Wine and Spirit Education Trust (WSET)   2004 — 2008
Diploma, Wine and Spirits Business

ISG   2003 — 2003
Sommelier, Certified Sommelier

Carleton University   1981 — 1983
MA, Soviet & Eastern European Studies

Queen's University   1979 — 1981
BA (Hons), French Translation & Canadian Studies

Institut Superieur de Traducteurs et Interpretes (ISTI)   1977 — 1979
Candidat Traducteur, Anglais-Francais-Russe

Lycee Martin V   1969 — 1977
High School

Experience
MetLife  April 2015 - Present
MetLife  2007 - Present
IBM  2005 - 2007
RBC Royal Bank   2003 - 2005
Liberty Insurance Services  2000 - 2003
RightSource   1998 - 2000
IBM  1996 - 1998
Northern Trust Corporation  1994 - 1996

Skills
Visio, Requirements Gathering, SDLC, Process Improvement, IT Management, Business Analysis, PMP, Disaster Recovery, PMO, Vendor Management, Project Management, Integration, Business Requirements, Analysis, Resource Management, Project Portfolio..., Insurance, Data Center, IT Operations, Software Development, Requirements Analysis, Business Process, IT Strategy, Software Project..., SharePoint

Education
Bryant University   1988 — 1992
BS, Business and Communications

University of Hartford
MA, Communications

Experience
RBC Royal Bank   October 2009 - Present
RBC Royal Bank   September 2006 - November 2009
RBC Royal Bank   August 2002 - September 2006
RBC  February 2000 - August 2002

Skills
Business Development, Mortgage Lending, Credit, Loans, Leadership, Strategic Planning, Investments, Team Leadership, Banking

Education
Centennial College   1994 — 1997

Experience
TD  October 2011 - March 2015
TD Bank Group  April 2010 - May 2011
RBC Royal Bank   March 2008 - March 2010

Skills
PMO, PMO Development, CAPM, Project Planning, Project Management, MS Project, Microsoft Office, Automotive, Leadership, IT Operations, SDLC, PMI, PMBOK, PowerPoint, Visio, Management, Team Leadership, Integration, Vendor Management, Project Portfolio..., Banking, ITIL, PMP, Analysis, SharePoint, Project Delivery, Microsoft Project

Education
PMI   2005 — 2005
CAPM, Project Management, Certified Associate Project Manager

Centennial College

Experience
HSBC  2007 - 2008
CIBC Asset Management  2005 - 2006
RBC Royal Bank   2002 - 2004
CIBC  2000 - 2002
CIBC  1998 - 2000
Royal Trust  1995 - 1998

Skills
Financial Services, Mutual Funds, Strategy, Retail Banking, Cross-functional Team..., Management, Marketing Strategy

Education
University of Toronto
Canadian Direct Marketing Association Program

Centennial College   1984 — 1987
Business, Marketing

Experience
Microsoft  June 2015 - Present
Penn State University  August 2013 - May 2015
Penn State University  September 2010 - December 2013
Highmark  May 2013 - August 2013
Harrisburg Bureau of Police   May 2011 - May 2012
Nittany Link, Inc.   September 2009 - May 2010
RBC Royal Bank   September 2009 - November 2009

Skills
Java, C#, Perl, JavaScript, Microsoft SQL Server, .NET, ASP, C++, SQL, C, PHP, ASP.NET, MySQL, CSS, XML, HTML, jQuery, Programming, Educational Leadership, Diversity & Inclusion, Innovation, Research, NetBeans, Windows, Web Applications, Databases, Eclipse, OOP, Database Design, Algorithms

Education
Capital College, Pennsylvania State University   2013 — 2015
Master of Science (M.Sc.), Computer Science

Capital College, Pennsylvania State University   2009 — 2013
B.Sc., Computer Science (Honor's Program), 3.4/4.0

Capital College, Pennsylvania State University   2009 — 2013
B.Sc., Mathematics (Honors Program)

Model School, Rohtak   1998 — 2004
High School

Experience
RBC Royal Bank   May 2009 - Present
RBC  January 2006 - August 2009
RBC  2004 - 2006
RBC  September 2003 - 2004
CANTV  January 1999 - June 2000
Inversiones Sisalud Clinic   January 1998 - January 1999
American Bankers Insurance group  December 1996 - 1998
Hospital San Juan de Dios   May 1993 - January 1995

Skills
Microsoft Excel, Team Leadership, French, Customer Service, PowerPoint, Coaching, Sales Management, Management, Budgets, Public Relations, Project Planning, Marketing Strategy, Leadership, New Business Development, Finance

Education
Harvard Business School
Manage Mentor

Institute of Canadian Banker
Investment Funds in Canada

McGill University
English as second language

Lartigue Center
French as second language

Central Piedmont Community College   1995 — 1995
English as second language

Universidad José María Vargas   1989 — 1994
Bacc, Administration

Colegio teresiano   1980 — 1988
high school

Experience
RBC Royal Bank   2010 - May 2013
IBM (China)   2009 - 2010
RBC Royal Bank   2007 - 2009
Hewitt Associates (Toronto, Canada)   2006 - 2007
Canadian Embassy  2001 - 2004

Skills
Budgets, Mortgage Lending, Change Management, Process Improvement, Training, Management, Investments, PeopleSoft, Microsoft Excel, Six Sigma, Deferred Compensation, Financial Services, Relationship Management, Financial Analysis, Customer Service, Account Management, Business Analysis, Team Leadership, Strategic Financial..., Performance Management, Portfolio Management, CRM, Coaching

Education
McMaster University   2005 — 2006
Master, Globalization Studies

Brock University   2004 — 2005
Master of Education, Administrative Studies

Experience
RBC Royal Bank   February 2007 - November 2009
RBC Royal Bank   January 2001 - November 2007
Symcor Services Incorporated   March 1996 - February 2000
RBC Ontario Help Centre   1986 - 1991
Computer Network Control Centre   1979 - 1986
RBC Quebec Processing Centre   January 1974 - 1979

Education
Concordia University   1974 — 1976
Computer Science

Experience
RBC Royal Bank   Fraud Detection SpecialistCIBCAugust 2002 - December 2005

Education
Centennial College
Early Childhood Education

Experience
Hootsuite Media Inc.  April 2015 - Present
Deloitte Canada  September 2012 - April 2015
Deloitte Canada  September 2011 - January 2012
Brock Graduate Business Council (GBC)   May 2010 - May 2011
Hydro One  May 2010 - August 2010
RBC Insurance  June 2008 - August 2009
RBC Royal Bank   2006 - 2007

Skills
Enterprise Risk..., Financial Modeling, Internal Controls, Strategic Financial..., Financial Risk, Risk Management, Business Process, Valuation, IT Audit, Sarbanes-Oxley Act, CISA

Education
Brock University   2009 — 2011
MBA, Master of Business Administration, Accounting (CMA stream)

University of Toronto Mississauga   2004 — 2008
BComm, Finance, Economics

Experience
RBC  November 2014 - Present
RBC Royal Bank   December 2006 - Present
RBC  November 2006 - May 2013
RBC  January 2006 - November 2006
Providence Healthcare  August 2004 - March 2005

Skills
Management, Business Strategy, Microsoft Office, Research, Teamwork, Leadership, Microsoft Excel, Customer Service, Team Leadership, Training, Sales, Human Resources, Business Analysis, Customer Satisfaction

Education
Centennial College   2003 — 2004
Masters, Public Administration

University of Dhaka   1988 — 1994
Bachelors of Social Sciences, Public Administration

Experience
RBC  May 2014 - Present
RBC Royal Bank   January 2008 - April 2014
RBC Royal Bank   July 2003 - January 2008

Skills
Debit Cards, Banking, Fraud Detection, Fraud, Management, Credit, Finance, Risk Management, Relationship Management, Strategy, Retail Banking, Credit Risk

Education
Concordia University   1980 — 1984
Bachelor of Commerce (B.Com.), Accounting

Experience
Aeroplan  October 2013 - May 2015
GS1 Canada  January 2012 - July 2012
RBC Royal Bank   January 2008 - May 2008
Purolator Courier  February 2007 - June 2007
E1 Entertainment  March 2006 - February 2007
Enbridge Gas Distribution  October 2004 - February 2005
Bombardier Aerospace  January 2003 - July 2004
informix  October 1997 - February 2001

Skills
Unix, Data Warehousing, AIX, Databases, SQL, Shell Scripting, Unix Shell Scripting, Integration, SDLC, DB2, ETL, SSIS, Oracle, SSRS, Teradata, DataStage

Education
John Hopkins
Mathematics and Statistics

Sheridan College   2007 — 2008
certificate, Project Management Fundamental

Centennial College   2006 — 2007
certificate, Organizational Behavior

Zhejiang University   1988 — 1992

Experience
RBC Royal Bank   Senior Account managerRoyal Bank of CanadaJune 2002 - January 2010

Skills
Mortgage Lending, Commercial Banking

Education
Concordia University
Commerce, Finance

Experience
Novartis Pharmaceuticals Canada  May 2004 - Present
TMX Group - Bourse de Montreal / Montreal Exchange   2001 - 2004
RBC Royal Bank   1999 - 2002

Skills
Pharmaceutical Industry, Strategic Planning, Pharmaceutical Sales, Sales Effectiveness, Negotiation, Coaching, Portfolio Management, Cross-functional Team..., Biotechnology, Marketing Strategy, Budgets, Relationship Management, Business Analysis, New Business Development, Sales Management, Business Development, Forecasting

Education
Carleton University   1993 — 1997
Bachelor, Psychology / Certificate French Translation

Experience
RBC Bank  March 2014 - Present
RBC  November 2012 - November 2013
RBC Royal Bank   March 2010 - November 2012
RBC Insurance  September 2009 - March 2010
Bell Canada  May 2008 - August 2009
Holiday Inn Hotel & Suites  April 2007 - December 2008

Skills
Customer Service, Sales Operations, Banking, Credit, Portfolio Management, Loans, Sales, Retail Banking, Relationship Management, Mortgage Lending, Credit Analysis, Finance, Financial Planning, Financial Analysis, Wealth Management, Business Analysis, Investments

Education
L'Institut Quebecois des Planificateurs Financiers   2014 — 2014
Financial Planner, Financial Planning and Services

Concordia University   2006 — 2009
BComm, Finance

CSI
Certificate in Financial Planning, Finance, General

CSI
Investment Funds in Canada course

Experience
rbc  November 2006 - Present
RBC Royal Bank   November 2006 - Present
RBC action direct  January 2000 - October 2002
Montreal Stock Exchange  May 1998 - January 2000

Skills
Mortgage Lending, Refinance, Lines Of Credit, Home Equity Lines of..., Loans, Credit, Home Equity, Credit Analysis, Banking, Certified Mortgage..., Construction Loans, Retail Banking, Consumer Lending, Mortgage Banking, Credit Risk, Customer Service, Investments

Education
Concordia Univeristy   1994 — 1998
Bachelor of Arts (BA), Major Economics

CEGEP - John Abbott College   1992 — 1993

Experience
Credit Union Central of Canada  February 2011 - Present
RBC Royal Bank   2005 - October 2010
RBC Insurance  May 2001 - March 2005
GPC International  May 1999 - May 2001
Howe & Company Inc.   June 1997 - May 1999
Sunoco  May 1995 - August 1997
Crain Drummond Inc.   September 1996 - May 1997

Skills
Internal Communications, Corporate Communications, Media Relations, Social Media, Event Management, Crisis Management, Event Planning, Strategic Planning, Non-profits, Communications Planning, Strategic Communications, Communication Training, Crisis Communications, Reputation Management, Speech Writing, Public Relations, Corporate Social..., Press Releases, Editing, Investor Relations, Internal & External..., Newsletters, Brand Management, Thought Leadership, Web Content, Content Management, Content Strategy, Digital Media, Change Management, Blogging, Project Management, Public Speaking, Publicity, Intranet, channel management, Leadership, Marketing, Copywriting, Marketing Communications, Brand Development, Marketing Strategy, Department Budgeting, dep, Editorial, Corporate Blogging, Marketing..., Integrated Marketing..., Public Affairs, Message Development, Management

Education
The University of Western Ontario   1989 — 1993
Combined Honours BA

Centennial College   1993 — 1995
Post Graduate Diploma, Corporate Communications & PR, Corporate Communications and Public Relations

Experience
Toronto 2015   2011 - Present
Canadian Olympic Committee  September 2013 - February 2015
Greenwhich Water Polo / Chelsea Piers Connecticut   September 2012 - August 2013
Alberta Water Polo Association   September 2009 - August 2012
RBC Royal Bank   October 2009 - September 2011
Men's National Water Polo Team   September 1998 - September 2010
AthletesCAN   2004 - 2010

Skills
Public Speaking, Coaching, Sports Nutrition, Sports, Sports Marketing, Event Management, Sponsorship, Sports Management, Event Planning, Social Media, Strategic Planning, Public Relations, Media Relations, Fundraising, Social Media Marketing, Research, Marketing Strategy, Team Leadership, Marketing, Leadership, Social Networking, Marketing Communications, Team Building, Budgets, Nonprofits, Strategic Communications, Athletics, Community Development, Volunteer Management, Management, Sports Coaching

Education
The University of Calgary   2006 — 2008
Bachelor of Arts (B.A.), History

The University of Calgary   1998 — 2004
B.A, History

CEGEP - John Abbott College   1996 — 1998

Experience
Bell  May 2012 - Present
Arbonne International Canada  May 2012 - Present
Manulife Financial  January 2011 - May 2012
RBC Royal Bank   February 2007 - December 2010

Skills
Customer Service, Disability Management, Employee Benefits, Coaching, Insurance, Healthcare, Disabilities, Disability Insurance, Microsoft Excel, Microsoft Office, Team Building, Leadership, Management, Performance Management, Sales

Education
Concordia University   2002 — 2005
BSc., Exercise Science

Experience
Collections specialist   October 2013 - Present
RBC  August 2012 - October 2013
RBC Royal Bank   October 2005 - August 2012

Skills
Banking, Credit, Retail Banking, Mortgage Lending, Relationship Management, Loans, Credit Analysis, Credit Risk, Account Management, Sales Management, Financial Services, Finance, Financial Risk

Education
Brock University   1994 — 1998
Bachelor of Arts (B.A.), Economics

Experience
RBC Royal Bank   June 2008 - Present

Skills
Insurance, Customer Service, Client Services, Annuities, Team Leadership

Education
Capilano University

Experience
RBC Royal Bank   May 2010 - Present
Praxair  April 2008 - August 2008

Education
Carleton University   2005 — 2009
Bachelor of Arts, Economics

Experience
RBC Royal Bank   June 2010 - Present
Pizza Hut  February 2003 - April 2007

Skills
Banking, Retail Banking, Customer Service, Management, Time Management, Teamwork, Customer Experience, Team Leadership, Leadership, Accounting, Coaching, Customer Satisfaction, Microsoft Excel, Microsoft Office

Education
Centennial College   2002 — 2005
Advanced Business Admin-Accounting, Accounting

Centennial College   2002 — 2005
Business Administration, Accounting

Experience
RBC Royal Bank   March 1999 - Present
Sandwich Tree Rest,   April 1991 - January 1996
Scott Paper  April 1985 - October 1988

Skills
Business Analysis, Requirements Analysis, Active Directory, A+ Certified, Network + Certified, MCSE 2003, MCOs, Windows XP Pro, Windows 7

Education
British Columbia Institute of Technology   1998 — 1999
Certificate in IT, Network and System Administration/Administrator

British Columbia Institute of Technology   1983 — 1985
Diploma in Business, Business Administration and Management, General

Experience
RBC  November 2013 - Present
RBC  July 2012 - Present
RBC Royal Bank   March 2011 - July 2012
RBC Royal Bank   November 2008 - March 2011
RBC  November 2005 - November 2008
Blockbuster  2003 - 2005
Blockbuster  2000 - 2003

Skills
Loyalty Marketing, Financial Services, Relationship Management, Business Development, Advertising, Marketing, CRM, Competitive Analysis, Analytics, Marketing Communications

Education
Brock University   1986 — 1991
Bachelor of Arts (B.A.), English and Psychology

Oakville Trafalgar High School   1981 — 1986