Stefanini US
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Stefanini US Employees
LenderLive Network February 2015 - Present
SYNCREON January 2015 - February 2015
Lease Corporation of America October 2014 - December 2014
Stefanini US May 2012 - October 2014
Stefanini May 2012 - October 2014
Hewlett-Packard May 2011 - January 2012
Clearwire August 2010 - May 2011
U.S. Army TACOM LCMC May 2008 - May 2010
Skills
Customer Service, VPN, Help Desk Support, Software Installation, Windows XP, Windows 7, Microsoft Office, Printers, Laptops, IT Hardware Support, Active DoD Secret..., Active Directory..., Microsoft Office 2007, Microsoft Office 2003, Windows 7 Migration, Windows XP Pro, Customer Support, Internet Troubleshooting, Oracle Support, Blackberry, Lexmark Printers, Desktop Computers, Remote Desktop, Data Entry, Proficient Typing Skills, Microsoft Exchange, Inventory Management, Cisco VPN, Google Chrome, Internet Explorer, ITIL Process..., Network Security, Android, iPhone Support, Meeting Scheduling, Administrative Work, SharePoint, Dell Computers, Reporting & Analysis, Data Analysis, Incident Reporting, Windows 8.1
Education
American InterContinental University 2013 — 2017
Bachelor of Business Administration (B.B.A.), Network and System Administration/Administrator
University of Phoenix 2009 — 2011
Associate's degree, Network and System Administration/Administrator
Grand Blanc High School 2003 — 2007
High School Diploma
FCA Fiat Chrysler Automobiles May 2015 - Present
Stefanini US January 2014 - May 2015
Oakland University Baseball September 2010 - December 2014
Oakland University Athletic Event Staff September 2013 - January 2014
Skills
Teamwork, Microsoft Word, Recruiting, Human Resources, Social Networking, PowerPoint, Microsoft Office, Microsoft Excel, Time Management, Leadership, Customer Service, Research, Public Speaking, Social Media, Facebook, Social Media Marketing, Athletics, Sourcing, General Administrative..., New Hire Orientations, New Hire Paperwork, New Hire Processes, Employment Verifications, Screening, Event Planning
Education
Oakland University 2010 — 2014
Bachelor of Science (BS), Human Resources Development
Oakland University 2010 — 2014
Bachelor's degree, Human Resources Development
Stefanini Inc July 2012 - Present
Stefanini US July 2012 - May 2014
Stefanini July 2012 - May 2014
Unisys Technical Services August 2007 - December 2011
Tech Team August 2005 - May 2006
Edcor July 2002 - January 2005
Skills
Troubleshooting, Software Installation, Technical Support, Computer Hardware, Printers, Laptops, Hardware, XP, Windows 7, Help Desk Support, Active Directory, Servers, Windows Server, Computer Repair, Wireless Networking, Network Administration, Operating Systems, Networking, Routers, Call Centers, Software Documentation, Windows XP
Education
National Institute of Technology
Network Administration Diploma, Computer Repair/Networking Coursework
Wayne State University
World Platinum Elite Hosting August 2006 - Present
Oak Park Elementary District 97 October 2013 - February 2014
J W Pepper & Son October 2011 - September 2013
Basic PCS, Inc March 2011 - October 2011
Stefanini US October 2010 - March 2011
Skills
Music, Music Industry, Customer Service, Microsoft Office, Singing, Facebook, Piano, Microsoft Word, Event Planning, Social Networking, Microsoft Excel, Social Media, Windows, Web Design
Education
City Colleges of Chicago-Wilbur Wright College 2014 — 2016
Associate’s Degree, Computer Science, 2.833
Baker College 2002 — 2005
Associate’s Degree, Information Technology; Applied Technology
Stefanini US September 2014 - Present
FISERV. July 2013 - June 2014
FormTech Industries LLC November 2007 - October 2009
Farmer Jack March 2002 - June 2007
Skills
Windows, Microsoft Office, Linux, HTML, Network Security, Microsoft Excel, PowerPoint, Microsoft Word, Computer Security, MySQL, Computer Hardware, Powershell, Windows 7, System Administration, Troubleshooting, XP, OS X, Operating Systems, Active Directory, TCP/IP, Network Administration, Antivirus, Laptops, Windows XP, Software Installation, VMware ESX, DNS, Firewalls, DHCP, IIS, Help Desk Support, VPN
Education
Baker College of Clinton Township 2011 — 2013
Bachelor of Information Technology and Security, Information Technology, with router minor, Summa Cum Laude
Macomb Community College 2007 — 2011
Associate of Applied Science, Information Technology-Networking Specialist-Network Security Professional, Summa Cum Laude
Ally Financial Inc. February 2014 - Present
Stefanini US December 2013 - February 2014
Special Olympics Michigan October 2012 - May 2013
Sparky Anderson’s CATCH Charity for Children April 2012 - July 2012
Skills
Press Releases, AP Style, Public Relations, Media Relations, Facebook
Education
Central Michigan University 2009 — 2013
Integrative Public Relations & Sports Management
Central Michigan University
Integrative Public Relations
Kelly Services September 2014 - Present
US Army July 1985 - Present
Stefanini US October 2012 - September 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Bellevue University 2012 — 2013
Bachelor of Science (B.S.), Network and System Administration/Administrator
Hawkeye Community College 1999 — 2001
Associate of Arts (A.A.), Police Science
Cooney & Conway October 2013 - Present
Stefanini US July 2011 - October 2013
Stefanini January 2011 - July 2011
Pleasant Valley School District April 2009 - August 2010
Skills
Computer Repair, Deskside, Theatrical Performance, Theatrical Production, Set Construction, Theatrical Electrician, Active Directory, Service Desk, IT Management, Microsoft Exchange
Education
Monmouth College 2006 — 2007
Communications and Theater Arts
North Scott High School 2000 — 2003
High School Diploma
Stefanini US October 2013 - Present
Stefanini US November 2008 - October 2013
Everest Institute May 2007 - August 2008
Professional Building Maintenance, Inc. December 2004 - February 2006
Skills
Antivirus, Windows 7, Troubleshooting, Call Centers, Laptops, Lotus Notes, Active Directory..., Training, Help Desk Support, Desktop and Laptop PC..., Network Cable..., Wireless Network set up..., Microsoft Windows 98SE,..., Portable Devices..., Antivirus Software, Adobe Creative Suite 5..., Bluetooth, Network Printer set up..., Cable/Wireless/DSL..., Microsoft Office 2000,..., Network Troubleshooting, Remedy Ticketing System, ServiceNow Ticketing..., ITIL Foundations..., Computer Hardware, Remote Desktop, Windows Server, Printers, Technical Support, Windows XP, ITIL, Blackberry Enterprise..., Active Directory, Operating Systems, Windows, Software Installation
Education
University of Phoenix 2011 — 2014
Associate of Arts (A.A.), Information Technology with concentration in Web Design, 3.8
Everest Institute-Southfield 2006 — 2006
Diploma, Computer Technology/Computer Systems Technology
St. Louise de Marillac School 1999 — 2003
High School Diploma
New World Systems April 2014 - Present
Stefanini US July 2013 - April 2014
Ready Money September 2010 - July 2013
Applebee's August 2009 - February 2013
Sault Ste. Marie Downtown Development Authority June 2009 - August 2009
Sault Country Club May 2008 - May 2009
Skills
C, Microsoft Office, Linux, HTML, Windows, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Network Security, Photoshop, SQL, MySQL, Operating Systems, JavaScript, PHP, TCP/IP, Windows 7, English, Social Media, CSS, C#, Unix, Networking, Computer Hardware, C++, Typing, Windows Vista, iPhone, Blackberry, iOS, Microsoft Exchange, Active Directory, DNS, Troubleshooting, Remote Desktop, Ticketing, Printers, Graphic Design, Flash, PaintShop Pro, Photography
Education
Lake Superior State University 2008 — 2013
Bachelor of Applied Science (BASc), Computer Networking concentration in Web Development
Sault Area High School 2004 — 2008
Diploma, General
Stefanini US September 2014 - Present
Skills
Wireless, Telecommunications, Call Center, Customer Satisfaction, Salesforce.com, Account Management, Event Planning, Mentoring New Hires, Youth Mentoring, Wireline, Vendor Management, M2M, VoIP, Sales Process, Team Leadership, SaaS, Process Improvement, Leadership, Cross-functional Team..., Management, Direct Sales, Project Management, Mobile Devices, Call Centers, Customer Experience, Sales, T1, Product Management, Sales Management, Customer Retention, Cellular Communications, B2B, Team Building, Program Management, 4G, Network Design, Contract Negotiation, Solution Selling, Training, Mobile Technology, IP, Unified Communications, MPLS, Networking, Workforce Management, Managed Services, Sales Operations, CRM, CDMA, LTE
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2013 — 2015
General Studies, Criminal Justice/Law Enforcement Administration
Baker College of Flint 2012 — 2013
Managment
Southern University and Agricultural and Mechanical College at Baton Rouge 1984 — 1988
Management/Marketing
Amy Wascher on Etsy January 2004 - Present
Blur Studio December 2013 - January 2015
Stefanini US May 2012 - November 2013
Professional Educational Services Group February 2011 - May 2013
Speed Shape, Inc. March 2011 - July 2011
U.S. Census Bureau April 2010 - June 2010
Razorwyre Designs and Mr. Halloween Man May 2007 - September 2008
Delphi October 2003 - December 2005
Skills
After Effects, Painting, Drawing, Final Cut Pro, Photoshop, Sculpture, Stop Motion, Set Construction, Studio Lighting, Maya, Animation, Illustrator, Adobe Creative Suite, Concept Design, 3D animation, Photography, Lyrical, Citrix Metaframe, TotalView, Microsoft Excel, 3D, Graphics, Illustration, Lighting, Art, Traditional Animation, Film, Character Animation, Motion Graphics, Video Games, Premiere, Computer Animation
Education
College for Creative Studies 2006 — 2009
BFA, Entertainment Arts i.e. animation
Delta College 2003 — 2006
transfer credits, fine arts, business, mathematics
Barracuda (NYSE: CUDA) January 2014 - Present
Stefanini US June 2013 - Present
Advantage Technologies February 2011 - March 2013
Skills
Windows Server, Linux, Virtualization, Windows 7, TCP/IP, Switches, Active Directory, Network Administration, Servers, VMware, Network Security, Troubleshooting, VPN, Networking, Cisco Technologies, Operating Systems, Windows XP, Technical Support, Windows, Firewalls, Security, Computer Hardware, Software Installation, System Administration, Hardware, DNS
Education
Baker College of Port Huron
Bachelors of Cisco Networking & Security, Information Technology
Stefanini US May 2015 - Present
Cuyahoga Community College January 2010 - Present
Motor Club of America Career Network February 2015 - May 2015
Pomeroy October 2014 - May 2015
TEKsystems July 2014 - October 2014
Cuyahoga Community College September 2012 - May 2014
Kaplan Career Institute September 2013 - April 2014
Didyouforget2 December 2009 - May 2010
Prepaid Legal Services, Inc June 2007 - May 2010
Othniel S.B.D.C. January 2010 - April 2010
Skills
Research Project..., Teaching Experience, IT Operations, Budgeting, Research, Troubleshooting, Market Research, Inventory Management, Project Management, Budgets, Sales, Customer Service, Leadership, Management, Analysis, Nonprofits, Networking, Program Management, Business Development, Start-ups, Visio, Training, Leadership Development, Time Management, Team Building, Public Speaking, PowerPoint, Proposal Writing, Organizational..., Microsoft Excel, Team Leadership, Microsoft Word, Business Planning, Higher Education, Microsoft Office
Education
Capella University 2012 — 2013
Doctor of Philosophy (Ph.D.), Organization and Management
University of Phoenix 2009 — 2012
Doctor of Philosophy (Ph.D.), In Management of Organizational Leadership, 3.82
University of Phoenix 2003 — 2005
MBA/TM, Business Administration focus in Technology Management, 3.75
Illinois State University 1987 — 1988
Bachelors of Science Degree, Business Administration
Illinois State University 1976 — 1980
Bachelors of Science Degree, Business Administration
Peoria High School 1972 — 1976
Diploma, Advanced Data Processing
Al Bandary Group May 2015 - Present
AOB Med Spa December 2013 - April 2015
Falcon Eye Technology December 2012 - September 2013
Stefanini US February 2011 - July 2012
AB Transport, Inc. February 2010 - September 2010
HR Green, Inc. May 2007 - February 2010
Skills
Cisco Technologies, Project Planning, Switches, Security, Networking, Customer Service, Budgets, Management, Process Improvement, Project Management, Leadership, Technical Support, Strategic Planning, Microsoft Office, Analysis, Training, Help Desk Support, Operations Management, Negotiation, Change Management, Team Building, New Business Development, Microsoft Technologies, Hardware Support, Network Hardware, Server Administration, Troubleshooting, Project Engineering, CCTV, IP CCTV, Access Control..., SMATV, Logistics, IP Phones, MIS, Windows Sharepoint..., Microsoft Exchange, Active Directory, VoIP, POS Solutions
Education
Kaplan University-Cedar Rapids Campus 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), The Science of Information Technology Specializing in LAN Management
Kirkwood Community College 2004 — 2006
Associate of Arts and Sciences (A.A.S.), Local Area Network Management
OnDeck January 2015 - Present
A Gambiarra February 2014 - Present
Kaplan Test Prep October 2013 - January 2015
Grockit October 2013 - January 2015
A Free Bird™ 2015 - 2015
Stefanini US June 2012 - November 2013
Stefanini April 2012 - July 2012
EBC November 2009 - April 2012
Stefanini November 2007 - January 2011
Skills
Agile Project Management, Enterprise Architecture, Software Engineering, Cloud Computing, Distributed Systems, DevOps, Software Development, Network Security, Mobile, Storage, Linux, C, Adobe Flex, Java, Python, Ruby on Rails, Android, Erlang, Objective-C, PostgreSQL, Ruby, Spring, CSS, ActionScript, Git, Subversion, Maven, JSON, jQuery, Entrepreneurship, Groovy, Grails, MongoDB, Redis, MapReduce, HTML 5, JavaScript, CoffeeScript, MySQL, Scrum, JBoss Application Server, Eclipse, Agile Methodologies, Java Enterprise Edition, Amazon Web Services..., Ant, Open Source, PHP, XML, REST
Education
Universidade Federal de Goiás 2006 — 2008
Licentiate, Mathematics
Centro Federal de Educação Tecnológica de Goiás 2004 — 2007
Bachelors, Network Engineering
Universidade Federal de Goiás 2000 — 2005
Bachelors, Electrical Engineering
SMS Group of Companies May 2014 - Present
Global Consulting, Inc. March 2013 - May 2014
Stefanini US June 2003 - April 2011
Skills
Recruiting, Benefits Negotiation, Interviews, Executive Search, Team Leadership, Resume Writing, Business Analysis, Management, Temporary Staffing, Project Planning, Career Management, Telecommunications, Job Search Strategies, Personnel Management, Temporary Placement, Human Resources, Talent Acquisition
Education
Old Dominion University
Management Information Systems, General
Stefanini US June 2013 - Present
Primus Software Corp. August 2011 - June 2013
FCS Software Solutions May 2010 - July 2011
Skills
Recruiting, Talent Acquisition, Technical Recruiting, Sourcing, Screening, Talent Management, Temporary Placement, Vendor Management, Internet Recruiting, Staff Augmentation, HRIS, Screening Resumes, Personnel Management, Staffing Services, Leadership, Permanent Placement, Executive Search, Employer Branding, HR Consulting, HR Policies, Contract Recruitment, Recruitments, Search, Onboarding, IT Recruitment, Career Counseling, College Recruiting, Applicant Tracking..., Temporary Staffing, RPO, E-recruitment, Recruitment Advertising, Resource Management, E-Recruitment
Education
Indian Institute of Planning and Management 2007 — 2009
MBA, HR & Marketing
SRM institute of engg 2004 — 2007
Bsc biotech, Bsc Biotech
Central Transport November 2012 - Present
The Henry Ford April 2010 - Present
Stefanini US November 2008 - April 2010
Davenport University May 2008 - November 2008
Skills
PC Repair, PC Troubleshooting, Active Directory, Group Policy, Server Managment, EMML phone commands, Network and Phone Wiring, Print Server Managment, Printer Troubleshooting, File Managment, IT Documentation, Microsoft Office, Microsoft Server 2003, Microsoft Server 2008, Network Security, DHCP Reservations, AD and NTFS Permissions, Inventory Management, IT Project..., PC Security Deployment, Sophos, File Restore using VEEM, Windows 7, Windows XP Pro, Fiber Optics, Cisco Routers, Cisco Switches, Cisco Access Points, Networking, Troubleshooting, Windows Server, System Administration, Cradlepoint, Axis Security Cameras, Routers, Technical Support, Printers, Software Documentation, Cisco IOS, Help Desk Support, Windows XP, DHCP, DNS, Servers, TCP/IP, Wireless Networking, Network Administration, Microsoft Servers, Remote Desktop, Desktop Computers
Education
Davenport University 2005 — 2009
Bachelor of Applied Science (B.A.Sc.), Networking & Network Security, 3.3
Stefanini US August 2010 - Present
E-sec Segurança Digital July 2012 - January 2013
Stefanini April 2008 - August 2010
Politec May 2007 - April 2008
Cast Informática S.A. May 2006 - April 2007
Skills
Java, J2EE, Spring, Oracle, jQuery, Android, iPhone, iOS development, iPad, Mobile Applications, JSF, Software Engineering, Objective-C, Eclipse, Software Development, Spring MVC, JPA, Axis, Git, Node.js, Lean Startup, Amazon Web Services..., EJB, RESTful WebServices, MySQL, Svn, Struts, JBoss Application Server, CVS, JSON, DB2, Tomcat, Scrum, Start-up Environment, Ruby, Ruby on Rails, Heroku, Github, Flex
Education
Centro Universitário de Brasília 2004 — 2009
Bachelor of Engineering (BE), Computer Engineering
Comerica Bank March 2015 - Present
w3r Consulting January 2015 - March 2015
w3r Consulting September 2014 - December 2014
w3r Consulting April 2014 - July 2014
Stefanini US December 2012 - October 2013
LogicalisUS December 2011 - July 2012
Skills
Active Directory, Help Desk Support, Technical Support, VPN, Windows Server, Windows XP, Windows 7, Microsoft Exchange, Network Administration, Group Policy, Service Desk, Software Installation, Troubleshooting, ATMs, Microsoft Outlook, System Administration, Lotus Notes, Outlook, Remote Desktop, SCCM
Education
Baker College of Auburn Hills 2007 — 2011
Information Technology and Security, Partially Completed Bachelor's Degree
Royal Oak 2004 — 2007
High School, Diploma
Oakland Community College
Associate's Degree, Computer Networking
Stefanini US May 2015 - Present
A. L. Mascia & Company May 1991 - Present
A. L. Mascia & Company May 1991 - Present
Presidential Life Insurance Company March 1988 - April 1991
Skills
Strategy, Business Development, New Business Development, Direct Sales, Recruiting, Professional Services, Sales, Management Consulting, Sales Management, Technical Recruiting, Staff Augmentation, Strategic Partnerships, Talent Acquisition, CRM, Team Leadership, Executive Management, Team Building, Cold Calling, Business Planning, Cross-functional Team..., B2B, Public Speaking, Client Development, Building Relationships, Strategic Thinking, Persuasive Presentations, Business Relationship..., Sales Presentations, International Sales, Strategic Sourcing, Major Accounts, Presentations, Client Relationship..., Global Recruiting, Presentation Development, Technology Evaluation, Self Starter, Speech Writing, Strategy Development, Strategic Analysis, Board Presentations, Sales Trainings, Sales Skills Training, Channel Creation, Channel Expansion, Partner Recruitment, Networking, Training, Lead Generation, Leadership
Education
University of Virginia
Bachelor of Arts (B.A.), English, History, Economics
Indiana University Bloomington
Finance and Investments
Archbishop Molloy High School
NY State Regents, college prep
Stefanini US July 2014 - Present
Stefanini December 2010 - July 2014
Asyst International 2008 - 2010
Tenda Atacado 2007 - 2008
Atacado Vila Nova 2005 - 2007
Skills
Microsoft SQL Server, Windows Server, EDI, .NET, Unix, VB.NET, Visual Basic 5.0/6.0, Sterling Integrator, Gentran Integration..., SharePoint, Network Administration, Linux, SAP SD Module, C#, ITIL, ASP, User Administration
Education
Universidade Anhanguera 2013 — 2015
Computer System analysis and development, Computer Systems Analysis/Analyst
UNIP - Universidade Paulista 2009 — 2012
Bachelor of Engineering (B.E.) - Not finished, Aerospace, Aeronautical and Astronautical Engineering
Universidade Católica Dom Bosco 2006 — 2007
Técnico em Informática, Computer Technology/Computer Systems Technology
Stefanini US March 2015 - Present
fixIT January 2010 - Present
Stefanini US July 2014 - March 2015
Stefanini US September 2013 - July 2014
The Cool Ship November 2011 - April 2012
The Image Forge 2008 - 2009
Level One, LLC January 2006 - August 2006
Skills
Web Design, Graphic Design, Computer Repair, Dreamweaver, CSS, HTML, Email Marketing, Photoshop, XHTML, ActionScript, Computer Hardware, Networking, Flash Animation, Marketing, Adobe Creative Suite, Security, WordPress, Mac, Illustrator, InDesign, Microsoft Office, Management, Public Speaking, Customer Service, Web Development, Microsoft Excel, Microsoft Word
Education
International Academy of Design and Technology Detroit 2009 — 2012
BA, Game Production
Bob Jones University 2004 — 2007
Stefanini US April 2015 - Present
Medical Action Industries May 2007 - April 2015
MNG Airlines June 2006 - May 2007
Kordsa Global 1997 - 2006
Skills
ERP, Business Intelligence, SAP R/3, SAP ERP, SAP, Integration, ABAP, Business Analysis, Requirements Analysis, Business Process, Project Management, Change Management, Microsoft SQL Server, Process Improvement, Team Management, Program Management, Java, Project Planning, PeopleSoft, Strategic Planning, Management, Business Objects, Crystal Xcelsius, Dashboard, SAP BW
Education
Kocaeli Üniversitesi 1998 — 2001
Master of Business Administration (M.B.A.), Business Administration and Management, General
Kocaeli Üniversitesi 1994 — 1998
Bachelor of Engineering (B.E.), Electronical and Communication
Dell January 2009 - Present
Stefanini US August 2004 - January 2009
Stefanini US March 2003 - August 2004
Stefanini US March 2002 - March 2003
Stefanini US September 2001 - March 2002
Skills
Microsoft Excel, Team Building, Customer Service, Microsoft Word, Business Analysis, Project Management, Vendor Management, Management, Visual Basic, PowerPoint, Technical Writing, Requirements Analysis, Public Speaking, Team Leadership, Training, Strategic Planning, PMO, SQL, C++ Language, Visual C++, Turbo C++, Access Database, Microsoft Office, Gardening, Home Repairs, Employee Training, Microsoft Access, Operations Analysis
Education
Eastern Michigan University 1997 — 2001
Bachelor of Science (B.S.), Computer Science
Southern Methodist University 1996 — 1997
General Motors May 2013 - Present
Stefanini US March 2012 - May 2013
Old Navy September 2011 - March 2012
Skills
Autodesk Software, AutoCAD, Microsoft Applications, Time Management, Troubleshooting, Help Desk Support, Software, CAD, Windows, Access, Remote Desktop, Outlook, Technical Writing, Team Leadership, Lotus Notes, Computer Hardware, Active Directory, Customer Service, Software Installation, Training, Windows 7, Windows Server, Windows XP
Education
ITT Technical Institute-Troy 2010 — 2013
Associate of Science (A.S.), CAD/CADD Drafting and/or Design Technology/Technician
Alabama Agricultural and Mechanical University 2006 — 2008
Mechanical Engineering
Stefanini US October 2014 - Present
Stefanini US December 2013 - Present
Stefanini US August 2013 - December 2013
Stefanini US June 2009 - August 2013
Skills
Windows, Keyboard Skills, Technical Support, Employee Training, Active Directory, Microsoft Office, Service-Now, CA Service Desk, Symantec Ghost, Hardware, Help Desk Support, Troubleshooting
Education
Southwest Tech 2007 — 2009
Associate's degree, Computer Systems Networking and Telecommunications
Fennimore High School 2001 — 2007
High School, General High School Education
Tooling U-SME March 2015 - Present
Stefanini US July 2012 - March 2015
Resource Recycling Systems 2011 - 2011
Apalachee Center, Inc. July 2009 - September 2010
RB Oppenheim Associates 2010 - 2010
Hotel Duval 2010 - 2010
Salter>Mitchell August 2008 - July 2009
ClubCorp 2007 - 2009
Skills
Social Media Strategist, Social Media Measurement, Event Planning, Trade Shows, CRM, Marketing Strategy, Marketing Communications, Project Coordination, Salesforce.com..., Marketing Automation, Executing Events, Press Conferences, Conference Coordination, Social Media, Social Media Marketing, Marketing, Social Networking, Training, Salesforce.com, Internal Communications, Lead Generation, Direct Marketing, Team Management, Public Relations
Education
Florida State University 2007 — 2009
Master of Science (MS), Integrated Marketing Communication
University of South Carolina-Columbia 2003 — 2007
Bachelor of Arts (BA), English Language and Literature
CD Group April 2013 - Present
jdefusion.com September 2008 - Present
Stefanini US January 2006 - March 2011
YKP May 2004 - December 2005
White Martins January 2002 - May 2004
Michelin June 2001 - December 2001
Superonda Wireless Internet April 1999 - June 2001
Barizon Informática June 1995 - October 1998
Saint-Gobain July 1994 - December 1994
Comp Serv Informatica February 1993 - July 1994
Skills
JD Edwards, EDI, Data Conversion, BI Publisher, Programming, JDE VM Templates, JDE Tools Development, Report Design Aid (RDA), Form Design Aid (FDA), UPK, Upgrades, Table Conversion, NER Programming, JDE Cache, Report Design, NER
Education
University of Denver - Daniels College of Business 2013 — 2014
Graduate Business Certificate, Innovation, Entrepreneurship, IT Strategy and Big Data
Oracle University 2007 — 2007
JD Edwards Accounts Receivable
Universidade Cândido Mendes 2004 — 2006
Diploma, System Analysis
Fundação Educacional Dom André Arcoverde 1995 — 1995
Technological, Data Processing
SABEC - Sociedade Assistencial Barramansense de Ensino e Cultura 1992 — 1994
Associate of Science (A.S.), Data Processing
PwC August 2014 - Present
MOTOR Information Systems January 2014 - October 2014
Stefanini US January 2014 - August 2014
MOTOR Information Systems February 2012 - December 2013
JPMorgan Chase & Co. June 2011 - February 2012
Vanguard - Contractor: Y-Axis Inc. November 2010 - June 2011
Merrill Lynch - Contractor - Y-Axis Inc. May 2010 - November 2010
TD Ameritrade - Contractor: Y-Axis Inc. May 2009 - April 2010
Aero Asia International Airlines November 2004 - May 2006
Education
University of Bridgeport 2006 — 2008
MBA, Business Administration and Management, General, 3.45
Curtin University of Technology 2000 — 2004
Bachelors of Business - Information Technology, Business Management and Computer Science
Stefanini US March 2013 - Present
Stefanini Tech Team December 2010 - March 2013
LogValu November 2008 - December 2009
Perot Government Services March 2007 - October 2009
Our Lady of Grace Catholic Academy/St. Anne School August 2004 - May 2006
Skills
Technical Writing, Editing, Adobe Acrobat, Microsoft Office, Visio, Microsoft Word, Instructional Design, SharePoint, PowerPoint, Content Management, Software Documentation, Research, Training, Windows, Microsoft Excel, Outlook, Teaching, Instructor-led Training, Troubleshooting, Hands-on Training, Technical Documentation, Customer Service, Technical Communication, Manuals, Social Networking, Instructional Technology, Document Management, Educational Technology, WebEx, Networking, Adult Education, Analysis, Management
Education
Elementary Education Western Ill University 1999 — 2004
Bachelor of Science (B.S.), Elementary Education and Teaching
Western Illinois University 1999 — 2004
B.S. Elementary Education, Elementary ed
Western Illinois University 1999 — 2004
Bachelor of Science, Elementary Education and Teaching
Black Hawk College 1998 — 2000
Associate of Arts Degree; Bachelor of Science, Elementary Education
Stefanini US August 2012 - Present
Undeniable Entertainment February 2012 - April 2014
City of Inkster November 2010 - February 2012
City of Dearborn September 2008 - July 2011
First Beat Media April 2008 - August 2008
Comcast April 2002 - December 2007
United States Marine Corps January 1992 - January 1996
Skills
Videography, Video Production, Teaching, Video Editing, Editing, Creative Writing, Video, Television, Final Cut Pro, Digital Media, Commercials, Management, Multimedia, Public Relations, Microsoft Office, Event Planning, Camera, Adobe Creative Suite, Coaching, Public Speaking, Voice Over, Media Production, Digital Video, Social Media Marketing, Music, Photoshop, Social Media, Event Management, Newsletters, Facebook, Entertainment, Marketing Communications, Recording, Social Networking, Premiere, Research, Blogging
Education
Baker College Center for Graduate Studies 2010 — 2013
Digital Video Media
Henry Ford Community College 2007 — 2011
None, Communications / Digital Media
Wayne State University 1998 — 1999
Stefanini US August 2012 - Present
Stefanini US May 2008 - August 2012
Stefanini US July 2007 - May 2008
CES Computers Inc. February 2005 - July 2007
Skills
Troubleshooting, Technical Support, Active Directory, Windows 7, Windows XP, Windows Server, Servers, ITIL, Help Desk Support, Computer Hardware
Education
Upper Iowa University 2002 — 2004
Bachelor of Arts (B.A.), Management Information Systems, General
Hawkeye Community College 1999 — 2002
Associate of Arts (A.A.), General Studies
VisionPRO Team October 2014 - Present
Stefanini US April 2012 - October 2014
TechTeam Global May 2011 - April 2012
TechTeam Global January 2008 - May 2011
Support Tech October 1998 - January 2008
Skills
Trend Analysis, Customer Service, Sourcing, Process Improvement, Training, Human Resources, Analysis, Call Center, Organization &..., Coaching, Corporate Recruiting, Administrative Processes, Technical Support, Recruiting
Education
Kaplan University
Business Management concentration in Human Resource
Conifer Health Solutions - DMC Financial Clearing Center August 2015 - Present
Primary Medical Services June 2015 - Present
Stefanini US August 2003 - August 2015
Mr. Alan's Shoes & Sportswear June 2002 - August 2003
Skills
Medical Terminology, CPT, ICD-9-CM, ICD-10-CM, UB04, HIPAA, HCPCS, CMS-1500, Microsoft Office, Team Leadership, Customer Service, Facilities Management, IT Service Management, Windows 7, Troubleshooting, ITIL, Management, Training, Hardware, Visio, Help Desk Support, Technical Support, Team Building, Software Documentation, Call Centers, Vendor Management, Networking, Active Directory, Computer Hardware, Access Control, Microsoft Exchange, Servers, Windows Server, Administrative..., SharePoint, Business Process, System Administration, Network Administration, Customer Satisfaction, Computer Repair, Software Installation, IT Operations, Disaster Recovery, Communication Skills, Presentation Development, Call Center, Microsoft Office 2007, Windows, Program Management, Operating Systems
Education
Dorsey Business Schools-Madison Heights 2014 — 2015
Diploma (ACICS Accredited), Medical Administration and Billing, 4.0
Siena Heights University 2004 — 2006
B.S., Computer Technology & Technology Management
Michigan State University 2000 — 2002
N/A, Computer Engineering
Mumford high school 1995 — 1999
Diploma, General Studies
Stefanini US September 2013 - Present
DISYS February 2013 - September 2013
CDI March 2011 - February 2013
Strategic Staffing Solutions June 2010 - March 2011
Excel Staffing 2010 - 2010
ista North America June 2009 - November 2009
CISCO/Scientific Atlanta (Yoh Company) November 2007 - January 2009
Yoh Managed Staffing 2007 - 2008
SunTrust Bank 2007 - 2007
Act-1 2006 - 2007
Skills
Sourcing, Recruiting, Interviews, Building Relationships, Negotiation, Customer Retention, Marketing, Selling, Technical Recruiting, Applicant Tracking..., Internet Recruiting, Talent Acquisition, Benefits Negotiation, Contract Recruitment, Screening, Networking, Management, Hiring, Screening Resumes, Human Resources, Staff Augmentation, Staffing Services, IT Recruitment, Onboarding, Permanent Placement, College Recruiting, Temporary Placement, Talent Management, Employee Relations, Executive Search, HRIS, Temporary Staffing, Consulting, Information Technology, RPO, Employer Branding, Boolean Searching, Resume Writing
Education
Georgia State University 2000 — 2004
BS, Psychology
Georgia Southern University 1999 — 2003
BS, Psychology
Advantage Technologies July 2013 - Present
St. Cyprian Parish Church March 2002 - Present
Stefanini US September 2012 - April 2013
Human Capital Staffing, L.L.C. November 2011 - September 2012
Concord EMS July 2008 - April 2011
Cornerstone Business Group 2005 - 2006
Skills
A+ Certified, Security+, Network Administration, Windows Server 2003, Windows Server 2008, Windows 7, Windows XP Professional, Packet Analysis, Penetration Testing, Applications Support, Virtualization, Network Hardware, Computer Repair, Computer Security, Python, Data Recovery, Metasploit, Wireless Security, Encryption, Computer Hardware, XP, Technical Support, Windows Server, Wireless Networking, Operating Systems
Education
Henry Ford Community College 2004 — 2011
In Progress, Telecommunications
Baker College of Allen Park
Computer and Information Systems Security/Information Assurance
Stefanini US February 2015 - Present
Cognitive Professional Services January 2015 - February 2015
Cognitive Professional Services Inc. (formally Cognitive Technologies) September 2013 - February 2015
Insource Technology October 2012 - September 2013
Avanade March 2012 - November 2012
Catapult Systems August 2011 - March 2012
Geokinetics October 2010 - August 2011
Southwestern Energy Company July 2008 - May 2010
Sirius Solutions November 2007 - July 2008
Symantec Software January 2007 - November 2007
Skills
SharePoint 2010..., SharePoint..., Administration, SDLC, IT Strategy, Business Analysis, ITIL, IT Management, Enterprise Architecture, Requirements Analysis, Business Process, Systems Analysis, Software Project..., IT Governance, Consultancy, Process Improvement, Security, Business Intelligence, SharePoint, Software Development, System Administration, Governance, Databases, Enterprise Software, Project Management, Requirements Gathering, Information Technology, Management, Oracle, Strategy, Testing, Integration, Pre-sales, Unix, Consulting, Project Planning, Project Delivery, CRM, Solution Architecture, Vendor Management, Cloud Computing, PMP, Program Management, Networking
Education
John Sperling School of Business 2007 — 2009
MBA, Business Administration
University of Phoenix 2003 — 2006
BS, Information Technology
Houston Community College 1983 — 1986
AAS, EET
Louisiana State University and Agricultural and Mechanical College 1979 — 1981
None, Physics
Hitachi Consulting May 2015 - Present
Stefanini US November 2007 - May 2015
Citibank August 2006 - October 2007
Gemelo do Brasil S/A. February 2006 - October 2006
TIVIT February 2004 - January 2006
MR Marketing de Relacionamento June 2000 - December 2003
Hewlett-Packard December 1999 - April 2000
Hewlett-Packard February 1998 - December 1999
Kingston Technology December 1995 - January 1998
Hewlett-Packard June 1991 - October 1995
Skills
People Management, Team Building, Account Management, Business Management, Outsourcing, Salesforce.com, Consultative Selling, Sales, Management, IT Outsourcing, Selling, IT Service Management, Business Development, Start-ups, CRM, Business Intelligence, Team Leadership, Project Management, Business Strategy, Leadership, PMO, IT Management, Project Portfolio..., Data Center, Strategy, Team Management, Product Management, Cloud Computing, Negotiation, Pre-sales, Business Planning, Program Management, Business Analysis, Contract Negotiation, Sales Operations, Solution Selling, Integration, Vendor Management, IT Strategy, ERP, SaaS, Enterprise Software, Telecommunications, PMP, Software Development, Business Process, Management Consulting, Business Process..., Executive Management, Cross-functional Team...
Education
Universidade de Sao Paulo 1986 — 1990
BA, Business Administration
School of Economics, Business and Accounting at the University of São Paulo 1986 — 1990
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Stefanini US November 2014 - Present
Tower International October 2013 - November 2014
Skills
Microsoft Excel, Customer Service, Microsoft Word, Public Speaking, Project Management, Management, Strategic Planning, Time Management, Coaching, Team Leadership, Social Networking, Social Media, Process Improvement, Microsoft Office, PowerPoint, Sales, Outlook, Visio, Team Building, Networking, Access, Social Media Marketing, Leadership, Training, Troubleshooting, Teamwork, Research
Education
DeVry University 2011 — 2015
Bachelor of Science in Computer Information Systems, Computer Science
Service Brands International September 2014 - September 2015
Roush Industries May 2013 - September 2014
Roush Industries December 2011 - May 2013
HealthPlus of Michigan September 2011 - November 2011
Stefanini US March 2011 - September 2011
Hewlett-Packard December 2010 - February 2011
Skills
Active Directory, Windows 7, Outlook, XP, TCP/IP, Windows Server, Microsoft Office, Windows 7 Migration, Computer Repair, Troubleshooting, Computer Hardware, VMware, Wireless Networking, Technical Support, SharePoint, Microsoft Project 2010, Microsoft Visio 2010, Windows 8, Windows Server 2012, Windows Server 2008, Hardware, Software Installation, Laptops, Windows XP, Software Documentation, VPN, MS Project, Networking, Help Desk Support
Education
ITT Technical Institute-Online 2014 — 2016
Master of Business Administration (M.B.A.)
ITT Technical Institute-Carmel 2012 — 2013
Bachelor of Business Administration (BBA), Project Management, 3.8
ITT Technical Institute-Troy 2009 — 2012
VC, Visual Communications and Graphics Design, 3.6
Stefanini US July 2013 - Present
Cromaine Library May 2012 - July 2014
Beale St Smokehouse July 2012 - October 2013
Skills
Microsoft Office, Social Media, Microsoft Excel, PowerPoint, Windows, C++, Microsoft Word, Customer Service, Troubleshooting, Access, HTML, System Administration, Software Documentation, Computer Hardware, Time Management, Windows 7
Education
Mott Community College 2008 — 2012
Associate of Science (A.S.), Computer Information Systems
Livonia Franklin High School 1984 — 1988
Stefanini US August 2013 - Present
Stefanini November 2011 - Present
Human Capital Staffing, L.L.C. January 2008 - November 2011
Skills
Troubleshooting, Technical Support, Help Desk Support, Hardware, Security, Software Documentation, Operating Systems, Software Installation, BMC Remedy, Databases, Lotus Notes, SharePoint, Testing, VPN, Windows, Windows XP
Education
Everest Institute-Southfield 2006 — 2008
CET, Computer Technology and Electronics, A
EY Ernst & Young LLP May 2014 - Present
Stefanini US November 2012 - May 2014
Email, Instant Messaging, and related technologies August 2012 - November 2012
ManpowerGroup August 2000 - July 2012
Allen-Bradley November 1996 - March 2000
Gertler, Gertler & Vincent June 1983 - November 1991
Skills
MCITP Win7 Enterprise..., Forefront Online..., Active Directory..., Lotus Notes..., Sametime Administration, Mobile Device Management, Project Planning, Project Delivery, Email Migration, Lotus Notes, Sametime, Windows 7, MCITP, Online Advertising, Enterprise Software, Forefront, Active Directory, Microsoft Exchange, Servers, Integration, SharePoint, Disaster Recovery, System Administration, Windows Server, IT Management, ITIL, Security, Data Center, Troubleshooting, Software Documentation, Databases, Visio, Information Technology, Operating Systems, Email, DNS, XP, IT Service Management, Lotus Domino..., Cloud Computing, Technical Support, Networking, VMware, Hyper-V, Help Desk Support, Blackberry Enterprise..., Software Installation, Computer Hardware, System Deployment, Infrastructure
Education
National Center for Paralegal Training 1983 — 1983
Paralegal Certification (ABA Approved), Litigation, Real Estate, Contracts
Beloit College 1976 — 1981
BA, Anthropology & History, English
Stefanini US June 2013 - Present
AT&T Mobility January 2013 - May 2013
Randstad June 2012 - December 2012
Volt Workforce Solutions @ John Deere May 2010 - August 2011
Bier Stube Restaurant December 2003 - January 2010
TicketReturn January 2007 - March 2008
Quad City Symphony January 2006 - July 2006
Sigmaworx, Inc. (Later acquired by Noble Systems) January 2003 - March 2005
Skills
Project Management, Process Improvement, Management, Training, Recruiting, Sourcing, Human Resources, HR Software, Team Management, Marketing Communications, Teamwork, Customer Service, Inventory Control, Team Building, Interviews, Marketing, Applicant Tracking..., Onboarding, Hiring, Leadership
Education
Augustana College
Bachelor of Arts (B.A.), Business Administration & Marketing
EMC August 2014 - Present
Stefanini US July 2013 - August 2014
CGI April 2013 - June 2013
Signature Technology Group June 2012 - March 2013
TOP Step Consulting LLC October 2011 - May 2012
Micro Focus January 2008 - April 2011
Resources Global Professionals June 2007 - January 2008
ADP March 2006 - June 2007
Ensynch at Phelps Dodge (Freeport McMoRan) June 2005 - November 2005
Pegasus Solutions November 2004 - June 2005
Skills
Program Management, Software Project..., International Project..., PMO, Consultancy, System Migration, Ariba, OpenAir, PSAs, Process Engineering, Process Improvement, PMO Development, SDLC, Business Process..., Project Management, Professional Services, PMP, MS Project, Business Process, Consulting, Oracle, Software Deployment, Software Implementation, Enterprise Software, Management, Business Analysis, Strategy, Leadership, SaaS, ERP, Business Intelligence, Training, Project Portfolio..., Team Management, Service Delivery, Integration, Vendor Management, Information Technology, CRM, Data Migration, Telecommunications, Outsourcing, IT Strategy, IT Management, Enterprise Architecture, IT Service Management, Resource Management, Business Process..., Requirements Analysis, Mainframe
Education
Brigham Young University 1983 — 1985
BS, Accounting
American River College 1977 — 1982
General Education
Stefanini US June 2015 - Present
EOS International January 2013 - April 2014
EOS International August 2010 - December 2012
Trib Total Media 2012 - 2012
Expeditors International July 2008 - August 2010
Expeditors International September 2005 - June 2008
Expeditors International September 2005 - June 2008
PC Club February 2004 - September 2005
PC Club 2003 - 2005
Ultimate Electronics September 2001 - June 2002
Skills
Troubleshooting, Computer Hardware, Customer Service, Servers, Data Center, Operating Systems, Help Desk Support, Web Applications, Databases, Technical Support, Cloud Computing, Microsoft Office, Information Technology, Windows, Windows 7, Microsoft SQL Server, Networking, Software Documentation, Windows Server
Education
Palomar College 1995 — 2000
Engineering
Franklin Regional Senior High School
Palomar College
Stefanini US July 2013 - October 2014
Stefanini US August 2011 - June 2013
Stefanini US October 2007 - July 2011
Gerdau Ameristeel October 2007 - September 2010
Stefanini February 1999 - October 2007
Cia. Seg. Gralha Azul 1995 - 1999
Skills
Software Development, Software Project..., Enterprise Software, IT Management, IT Outsourcing, IT Solutions, IT Strategy, Applications, Application Lifecycle..., Project Management, Full SDLC, CMMI Level 5, PMBOK, IT Transformation, Oracle SQL, .NET, IBM Mainframe, Java, Open Source, Microsoft SQL Server, Microsoft Technologies, Brazilian Portuguese, American English, Italian, Spanish-speaking, Oracle, SQL, ERP, PMO, PL/SQL, SAP, MS Project, PMI, ITIL, Outsourcing, PMP, Pre-sales, CMMI, COBIT, IT Service Management, Project Portfolio..., Business Intelligence, Agile Project Management, Business Process, Microsoft Project, DB2
Education
Universidade do Estado de Santa Catarina 1988 — 1994
Bachelor of Business Administration (BBA)
Universidade Federal do Rio Grande do Sul 1993 — 1993
Graduation, Mechatronics, Robotics, and Automation Engineering
Universidade Federal de Santa Catarina 1988 — 1992
B.Sc., Electrical and Electronics Engineering
The AME Group September 2014 - Present
Bridgestone APM Company November 2012 - March 2014
Stefanini US March 2012 - December 2012
Real Soft, Inc. December 2008 - September 2009
Keane August 2005 - December 2008
Amerigroup Corporation June 2000 - July 2005
Current Medicine Group August 1999 - June 2000
Arch Commications, Inc. (USA Mobility) 1995 - 1999
Skills
IIS, SQL, DNS, VPN, Microsoft Exchange, DHCP, Software Installation, Microsoft Office, WINS, Frame Relay, Windows Server, SharePoint, Disaster Recovery, Active Directory, VMware, Integration, Vendor Management, Visio, Citrix, Cisco IOS, Cisco Wireless, Telecommunications, Group Policy, Troubleshooting, Switches
Education
Emergent Online, Reston, VA 2005 — 2005
Citrix MetaFrame Presentation Server Administration
ComputerTraining.com, Virginia Beach, VA 2002 — 2003
Windows 2000 MCSE
Hibberd Consulting, Inc. 2001 — 2001
Windows 2000 Server Administratioin
CompuMaster, Inc., Philadelphia, PA 2000 — 2000
American Research Group, Inc., Dayton, OH 1999 — 1999
Lincoln Technical Institute, Pennsauken, NJ 1986 — 1987
US Navy, San Diego, CA 1983 — 1983
Basic Electricity & Electronics
St. Cloud State University 1982 — 1983
General Education Courses
St. Cloud Technical H.S. 1979 — 1982
Diploma
Outdoor Ventures March 2015 - Present
Stefanini US January 2015 - March 2015
The Adventure Park at West Bloomfield August 2014 - November 2014
ESS Mirku January 2014 - July 2014
OU INC November 2011 - December 2013
Oakland University November 2010 - December 2011
Skills
Windows 7, Windows XP Pro, Wireless Access, Virus Removal, Computer Hardware, Hardware Diagnostics, Data Entry, Computer Technology, Windows Vista, Computer Repair, Computer Maintenance, Mac OS, Device Drivers, Printer Drivers, Google Search, Phone Etiquette, Data Cleaning
Education
Oakland University 2009 — 2015
Journalism BS, Journalism
Oakland University 2009 — 2014
Journalism
Stefanini US January 1999 - Present
Stefanini US January 1999 - Present
Stefanini US January 1999 - Present
Stefanini TechTeam January 1999 - Present
Mary Jane Flowers Inc. April 1990 - January 1999
Skills
Network Administration, Systems Administration, Systems Security, Troubleshooting, IT Service Management, TCP/IP, System Administration, SharePoint, Software Documentation, SQL, Integration, Disaster Recovery, DNS, VPN, Software Installation, Security, Windows Server, Active Directory, Servers, System Deployment
Education
Oakland Community College 1981 — 1982
Communicative Arts And Technology
Berkley Senior High School 1978 — 1982
Computer Revolutions September 2015 - Present
Stefanini US January 2012 - Present
Stefanini US September 2010 - January 2012
Flextronics March 2008 - September 2010
Piehl Motors March 2006 - July 2007
Skills
SharePoint, IT Operations, Software Quality..., Customer Service, Computer Hardware, Computer Security, Microsoft Office, Cellular Communications, Outlook, Windows, Active Directory, Infrastructure, Windows Server, Help Desk Support, Microsoft Exchange, Technical Support, Troubleshooting, Windows XP, Windows 7
Education
Hamilton Technical College 2002 — 2003
None, Computer Aided Drafting
Blackhawk Community College 2001 — 2002
None, Radio and Television Broadcasting Technology/Technician
CoreTechs April 2015 - Present
Synergy Computer Solutions September 2014 - April 2015
Stefanini US July 2013 - September 2014
Technical Recruiter (Contract Through Envois and MVV Associates) January 2012 - July 2013
Archway Marketing Services 2004 - 2013
AAA 2002 - 2004
Ramsoft Systems Inc 2000 - 2002
Robert Half International November 1998 - October 2000
TAC Automotive August 1995 - November 1998
Skills
Sourcing, Screening, Interviews, Validation, Qualifying Candidates, Technical Recruiting, College Recruiting, Candidate Generation, Closing Candidates, Internet Recruiting, IT Recruitment, Web Applications, COSO ERM, Oracle, Staffing Services, Information Technology, Staff Augmentation, Screening Resumes, Benefits Negotiation, Applicant Tracking..., Recruiting, Permanent Placement, Temporary Placement, Contract Recruitment, Talent Acquisition, Temporary Staffing, Leadership, Human Resources, Vendor Management, Executive Search, Full-life Cycle..., Management, Hiring, CRM, Outsourcing, Networking, Onboarding, Employee Relations
Education
Northcentral University 2015 — 2017
Master of Business Administration (MBA), Human Resources Management and Services
Davenport University 2010 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Wayne County Community College District 2008 — 2010
Associate of Science (A.S.), General Studies
Stefanini US February 2014 - Present
Skills
Windows, Troubleshooting, Technical Support, Active Directory, Windows Server, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, System Administration, Windows 7, Software Documentation, Windows XP, Outlook, Team Building, Project Management, AMES, RFID, GFPT, MES, DGT, RTT, Windows 8
Education
Capella University 2009 — 2014
Bachelor's degree, Information Technology
Capella University
Information Technology
The Ramp Group February 2015 - Present
Stefanini US August 2013 - February 2015
Sogeti January 2010 - July 2013
Mike Maiorana Creative Services 1995 - 2011
iCrossing May 2009 - January 2010
Advanced Media Solutions January 1997 - January 2010
RCM Technologies March 2008 - May 2009
Blue Cross Blue Shield of Michigan 2008 - 2008
DTE Energy 2006 - 2007
OnStar June 1997 - February 2005
Skills
Interaction Design, User Interface Design, Mobile Applications, User Interface, Graphic Design, Wireframing, Web Design, Layout, Technical Illustration, Desktop Publishing, Dreamweaver, HTML, Photoshop, XHTML, CSS, Adobe Creative Suite, Illustrator, jQuery, User-centered Design, Social Media, SEO, JavaScript, Front-end Development, User Experience, Web Applications, SharePoint, Corporate Identity, Agile Methodologies, User Experience Design, Wireframes, Web Development, Axure, Usability
Education
Macomb Community College 1985 — 1990
Associates
Chippewa Valley 1982 — 1985
UnityPoint Health April 2015 - Present
UnityPoint Health September 2013 - April 2015
UnityPoint Health September 2011 - September 2013
Iowa Health System February 2011 - September 2011
Stefanini US December 2007 - February 2011
Skills
Java, PHP, HTML, .NET, Active Directory, XP, Troubleshooting, Windows 7, Technical Support, Software Documentation, Computer Hardware, SharePoint, VMware, Unicenter Service Desk, C++
Education
Black Hawk College 2006 — 2011
Associates in Applied Sciences, Computer Information Programming
Ford Motor Company August 2015 - Present
Ford Motor Company March 2015 - July 2015
NorthRidge Church 2010 - November 2014
General Motors - OnStar May 2013 - September 2014
Stefanini US September 2012 - November 2012
Eastern Michigan University August 2011 - May 2012
United States, Defense Logistics Agency June 2011 - July 2011
Eastern Michigan University February 2011 - June 2011
Ypsilanti Boys Preparatory Academy August 2008 - June 2009
American Blind and Wallpaper Factory July 1999 - October 2003
Skills
Relational Databases, Database Design, SQL, Oracle SQL, SharePoint Designer, HTML, PHP, Cisco Routers, Windows Server, Network Architecture, Project Management, Visual C#, Visual Basic, Microsoft Office, Access, Databases, Microsoft Excel, Leadership, Customer Service
Education
Eastern Michigan University 2010 — 2012
Master, Computer Information Systems
Eastern Michigan University 2006 — 2010
Bachelor, Computer Information Systems
Stefanini US July 2014 - Present
Stefanini US January 2013 - July 2014
McLaren Home Care Group September 2011 - January 2013
Anchor Bay School District – Aquatic Center June 2005 - August 2011
McLaren Macomb May 2011 - July 2011
New Baltimore Parks and Recreation May 2010 - August 2010
Skills
Time Management, New Hire Orientations, Customer Service, Human Resources, Recruiting, Leadership, Data Entry, Training, Management, Social Media, Teamwork, Outlook, Employee Engagement, Customer Satisfaction, SharePoint, Camtasia, PeopleSoft, Ultipro, Microsoft Office, Microsoft Excel, Microsoft Word, Visio, Lync, Project Planning, Negotiation
Education
Central Michigan University 2013 — 2015
Master of Science in Administration, Human Resources Management/Personnel Administration, General
Central Michigan University 2007 — 2011
Bachelor of Science, Health Services Administration; Business Administration
Stefanini US February 2014 - Present
Farrell's Extreme Bodyshaping September 2013 - Present
Helzberg Diamonds October 2011 - September 2014
Stefanini October 2012 - January 2014
McLean County Department of Health May 2011 - July 2011
Lydia's Lounge August 2010 - April 2011
University of Illinois Extension December 2009 - January 2011
Skills
Fluent in spoken Arabic., Excellent interpersonal..., Highly organized and..., Proficient in using..., Fast learning..., Encourage growth of the..., Creative thinking..., Reliable by working in..., Self- Motivated., Communication, Teamwork, Customer Service, Microsoft Office, Time Management, Inventory Management, Data Analysis, Sales, PowerPoint, Microsoft Word, Social Networking, Event Planning, Team Leadership, Social Media, Public Speaking, Marketing, Microsoft Excel, Training
Education
Bradley University 2008 — 2012
B.S., Nutrition and Wellness, Minors - Marketing, Business Management
Stefanini August 2013 - Present
Stefanini US January 2013 - August 2013
Stefanini US July 2012 - January 2013
Stefanini US November 2009 - July 2012
Stefanini US November 2008 - July 2009
Skills
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Oral & Written..., Customer Service, ITIL, Continual Service..., Knowledge Management, Process Documentation, Process Improvement, Call Centers, IT Service Management, Change Management, Organization, Reporting & Analysis, Service Desk, Team Building, IT Management, Training, Program Management, Quality Assurance, Business Analysis, Management, Information Technology, Project Management, Vendor Management, Troubleshooting, BMC Remedy, PowerPoint, Software Installation
Education
Henry Ford Community College 2011 — 2012
Associates in Liberal Arts, 3.8
A2 Hosting October 2015 - Present
Stefanini US November 2014 - October 2015
Stefanini US October 2013 - October 2015
Panera Bread October 2012 - September 2013
Self employed August 2011 - February 2013
Good Fortune Trading Co dba Goldfish Tea May 2011 - October 2012
Salon 429 May 2011 - August 2011
Skills
6+ Years Customer..., Excellent..., Medical Terminology, Ubuntu, Basic Networking, Linux Command Line, VIM Text Editor, Building LAMP Servers, Linux Mint, Fashion, Illustration, Mint, Linux, Styling, Hair Cutting, Cashiering, Color Theory, Color Correction, Phone Etiquette, Multi-line Phone, Retail Sales, Creative Writing, Time Management, Receptionist Duties, Clerical Skills, POS, Appointment Scheduling, Telephone Skills, Makeup Artistry, Salons, SharePoint, Servers, Oracle PL/SQL..., Unix, Oracle E-Business Suite, Troubleshooting, Microsoft Excel, Microsoft Office, Training, Windows XP, PowerPoint, Sales, Customer Service, Windows, Microsoft Word, Windows 7, Leadership
Education
Oakland Community College 2009 — 2011
Basic study, Radiology
Excel Academics of Cosmetology 2008 — 2009
Licensed, Cosmetology
Troy High School 2004 — 2008
High School Diploma, Physical Sciences
Stefanini US March 2012 - Present
Stefanini US March 2010 - March 2012
Stefanini US March 2008 - March 2010
Skills
ITIL, IT Service Management, Java, Business Intelligence, Windows Server, Active Directory, Troubleshooting
Education
Hamilton Technical College
Bachelor of Applied Science (BASc), Electrical, Electronic and Communications Engineering Technology/Technician
Kaplan University-Davenport Campus
Bachelor of Applied Science (BASc), Information Technology
Lujack Auto Plaza August 2015 - Present
Stefanini US August 2012 - April 2014
AT&T Wireless March 2010 - January 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, HTML, Java, Microsoft Word, Windows, Blackberry Enterprise..., Microsoft Exchange, Active Directory, Laptops, Remote Desktop, Cisco Anyconnect, Inbound/Outbound Calls, VoIP, SharePoint Server, Technical Support, Windows 7, Network Administration
Education
Black Hawk College 2012 — 2015
Computer Science AS (est. graduation Fall 2015), Computer Science
Moline High School 2002 — 2007
High School Diploma
Alutiiq January 2013 - Present
H&R Block January 2015 - April 2015
Alutiiq December 2008 - January 2013
Hewlett-Packard June 1999 - October 2008
Stefanini US April 1998 - June 1999
Stefanini US February 1997 - April 1998
Stefanini 1996 - 1997
Stefanini US 1994 - 1996
GMAC July 1993 - September 1994
Fair Housing Center of Metropolitan Detroit December 1991 - July 1993
Skills
Software Documentation, Visio, SharePoint, Requirements Analysis, Business Analysis, Databases, Systems Analysis, Active Directory, Microsoft SQL Server, System Administration, Troubleshooting, SQL, Business Intelligence, Disaster Recovery, Windows Server, Network Administration, Help Desk Support, Access, Integration, Crystal Reports, Process Improvement, Technical Support
Education
Minot State University 2010 — 2011
Master's degree of Applied Science, Information Systems
Davenport University 1990 — 1996
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Hewlett-Packard June 2015 - Present
Kingdom Culture Church February 2014 - Present
Great Lakes Radio Inc. February 2011 - Present
Hewlett-Packard March 2014 - June 2015
Avondale School District August 2013 - March 2014
Troy School District March 2013 - January 2014
Stefanini US November 2012 - March 2013
Stefanini US July 2012 - November 2012
Cedar Fair Entertainment Company May 2010 - November 2010
Southfield Public Schools September 2009 - March 2010
Skills
Active Directory, Windows Server, System Center Suite, Microsoft Exchange, Hosted Microsoft..., Altiris Deployment..., Symantec Endpoint..., Websense, Barracuda Spam Firewall, Ghost Imaging, Norton Ghost, Cisco VoIP, Cisco Call Manager, ENCO, Radio Broadcasting, Firewalls, Troubleshooting, VMware, Public Speaking, Customer Service, Technical Support
Education
International Academy of Design and Technology-Tampa 2011 — 2016
Bachelors, Information Technology Management
southfield-lathrup
southfield-lathrup
Collabrance LLC July 2012 - Present
Stefanini US August 2010 - July 2012
Stefanini US July 2007 - August 2010
CES Computers July 2004 - July 2007
Iowa Technologies April 2002 - July 2004
Skills
Networking, Active Directory, Windows Server, Servers, SharePoint, Systems Analysis, VMware, Disaster Recovery, Visio, Microsoft Exchange, SDLC, System Administration, Technical Support, Troubleshooting
Education
Upper Iowa University 2012 — 2013
Associate of Science (AS)
Hawkeye Community College 2000 — 2002
Diploma, Computer and Network Technician
Stefanini US April 2014 - Present
Special Olympics Michigan January 2014 - May 2014
UMOE August 2010 - September 2011
Skills
Marketing Event Planning, Fundraising, Research, PowerPoint, Editing, Trade Shows, Photoshop, Public Speaking, Marketing Communications, Blogging, Press Releases
Education
Wayne State University 2013 — 2015
Bachelor of Science (BS), Business Administration, Marketing
College for Creative Studies
Bachelor of Fine Arts (BFA), Crafts/Craft Design
Wyndham Worldwide August 2015 - Present
Stefanini US January 2015 - August 2015
Flinn Broadcasting Corporation May 2014 - January 2015
Hilton Birmingham Perimeter Park February 2013 - February 2014
The Tutwiler Hotel October 2011 - February 2013
Regions Financial Corporation June 2008 - November 2011
IMG Media August 2008 - May 2011
Qantum Communications August 2005 - May 2008
Skills
Customer Service, Customer Satisfaction, Event Planning, Sales, Microsoft Office, Time Management, Microsoft Excel, Microsoft Word, PowerPoint, Event Management, Leadership, Training, Outlook, Social Media, Team Building
Education
Auburn University 2005 — 2007
Bachelor of Arts (B.A.), Mass Communication/Media Studies
University of South Alabama 2002 — 2005
N/A, Broadcast Journalism
Stefanini US May 2011 - Present
Louisiana State University Health Sciences Center January 2005 - November 2005
Canal Barge Company, LLC January 1997 - January 1999
Tulane University; A.B. Freeman School of Business January 1995 - January 1997
Premier Bank, NA January 1991 - January 1994
Skills
Wordpress, Photoshop, Microsoft Office, Dreamweaver, Final Cut Pro, Video Editing, Editing, Copy Editing, Blogging, Journalism, Proofreading, Copywriting, Web Content, Editorial, Social Media, Freelance Writing, Ap Style, Feature Articles, Storytelling, AP Style, WordPress, Troubleshooting, Servers, Hardware, Network Administration, Software Installation, Disaster Recovery, Networking, Help Desk Support, Switches, Laptops, Routers, Computer Hardware, Content Management, OS X, Citrix, Software Documentation, Windows
Education
American University 2006 — 2008
MA: Communication, Journalism & Public Affairs, 3.73 GPA on 4.0 point scale
La. Tech. University 1970 — 1974
Bachelor of Arts (B.A.), International Studies/Spanish Language, 3.959 GPA on 4.0 point scale
PremiumCPM January 2014 - Present
Beyond the Airwaves: The Infinity Project February 2014 - April 2015
AMCPress December 2013 - February 2014
Walmart May 2013 - September 2013
Stefanini US November 2012 - January 2013
Dollar General September 2012 - December 2012
The Home Depot March 2012 - May 2012
Wal-Mart December 2000 - May 2005
Lowe's May 1998 - December 2000
Skills
Microsoft Office, Dreamweaver, Ten Key, Spanish, Windows 7, Internet, Internet Research, Online Research, Microsoft Excel, Customer Service, Troubleshooting, Facebook, Outlook, Management, Time Management, Social Networking, Inventory Management, Critical Thinking, Sales, Teamwork, Social Media, Retail Sales, Inventory Control, HTML, Blogging, Data Entry, Planograms, Cashiering, Retail, PowerPoint, Microsoft Word
Education
St. Ambrose University 2009 — 2013
Bachelor of Arts (B.A.), Computer Information Systems
Black Hawk College 1996 — 2009
Associate of Arts (A.A.), Computer Science
Rockridge High School 1992 — 1996
High School Diploma
T. Lawrie Consulting Solutions June 2010 - Present
NTT DATA Americas April 2014 - 2015
GyanSys Inc. October 2013 - January 2014
Alpha Sirius Inc. 2013 - 2014
CSC July 2013 - October 2013
Stefanini US April 2013 - June 2013
Network Services Company September 2012 - March 2013
Global Specialty Metals September 2012 - November 2012
Turner Construction Company March 2012 - September 2012
Kennametal, Inc September 2011 - November 2011
Skills
Project Manager, SAP Technical Architect, Solution Manager..., SAP Netweaver, Business Intelligence, Supplier Management, Supply Chain Management, Portals, SAP ERP, SAP R/3, Supply Management, Integration, ERP, SAP Implementation, SAP, Business Process, SAP Portal, Business Objects, Consulting, Master Data Management, Oracle, SAP XI, Enterprise Software
Education
Gateway Community College
Associates, Data Processing
Morgan High School of Clinton
Quinnipiac
Bachelors of Science, Information Technology
Rovephi April 2012 - Present
Stefanini US November 2012 - March 2013
Public Broadcasting Service May 2012 - October 2012
PTFS/Liblime January 2011 - March 2012
Moffitt Cancer Center January 2010 - June 2010
Productionhub.com 2009 - 2009
Avaya January 2001 - July 2006
Lucent Technologies Bell Labs 1995 - 2000
AT&T October 1992 - June 1995
Skills
SQL, Linux, HTML, XML, MySQL, Perl, Project Management, Microsoft SQL Server, Windows, Agile Methodologies, Intellectual Property, Software Development
Education
University of Florida - Fredric G. Levin College of Law 2006 — 2009
J.D., Intellectual Property, Trusts and Estates, Juvenile
University of Maryland College Park 1975 — 1980
Ph. D., Cognitive Psychology
New College of Florida 1972 — 1975
B.A., Experimental Psychology
Gethesemane Elementary, Chalmette, LA 1962 — 1967
Stefanini US November 2014 - Present
Soup of the Dave January 2012 - Present
The LA Bar and Grill March 2009 - November 2014
King Street Blues March 2007 - February 2009
Skills
Menu Development, Food Cost, Culinary, Cuisine, Recipes, Cooking, Restaurant Management, Catering, Food Service, Restaurants, Food, Food & Beverage, Sanitation, Menu Creation, Sauces, Pre-opening, Scheduling, Cost Control, Gourmet, Menu Design, Seafood, Food Quality, Food Preparation, Food Safety, Culinary Skills, Process Scheduler, Italian cuisine, Recipe Testing, Butchery, Food Cost Management, French Cuisine, Menu Engineering, Dinners, Food Cost Analysis, American Cuisine, New Restaurant Openings, Culinary Education, Menu Costing, Culinary Management, Chef, Fine Dining, Food Styling, Pastry, Serve Safe Certified, Vegetarian, Personal Chef Services, Baking, Food Writing, Cakes, Ice Carving
Education
Johnson & Wales University 1986 — 1988
Culinary Arts
Northern Virginia Community College 1982 — 1985
Truven Health Analytics May 2015 - Present
Stefanini US August 2014 - April 2015
Stefanini US September 2013 - August 2014
Stefanini US March 2013 - September 2013
Skills
Project Management, RFP Organization, Adobe Creative Suite, Microsoft Office, InDesign, Photoshop, Illustrator, Graphic Design, Graphics
Education
Specs Howard School of Media Arts
Graphic Design
Central Michigan University 2006 — 2010
Integrative Public Relations
Stefanini US March 1997 - Present
Meijer October 1983 - November 1997
Skills
Customer Service, Team Leadership, Team Building, Interviews, Reports, Microsoft Office, Client Liaison, Management, Troubleshooting, Computer Hardware, Computer Graphics, Computers, IT Operations, Visual Basic, Microsoft Excel, Microsoft Word, Outlook, Windows 7, Windows Vista, Windows XP Pro, Multi Tasking, Teamwork, Help Desk Support, Salesforce.com
Education
Baker College of Allen Park 2007 — 2011
Associate's degree, Web/Multimedia Management and Webmaster, 3.97
Lawrence Technological University 1980 — 1982
Electrical and Electronics Engineering
IT Administration September 2015 - Present
Stefanini US June 2013 - September 2015
Internet Business Experts January 2013 - May 2013
Skyline Screenprinting October 1999 - April 2013
The Red Theory January 2012 - July 2012
Skills
WordPress, Web Development, HTML, Social Media Marketing, Microsoft Office, CMS, XHTML, CSS, HTML 5, Linux, Web Design, Active Directory, System Administration, Windows 7, Windows Server, Troubleshooting, Help Desk Support, Computer Hardware
Education
Macomb Community College 2011 — 2014
Web Programming, Web/Multimedia Management and Webmaster
St Clair County Community College 2010 — 2011
Rasmussen College and Online Education January 2015 - Present
PricewaterhouseCoopers October 2014 - Present
Stefanini US October 2013 - October 2014
People, Technology and Processes LLC October 2012 - December 2013
L-3 Communications October 2010 - October 2012
Gemini Industries January 2010 - October 2010
DPRA, Inc. April 2007 - December 2009
Skills
C#, VB.NET, Software Development, Visual Studio, .NET, Agile Methodologies, T-SQL, ASP.NET, Requirements Analysis, Microsoft SQL Server, XML, SDLC, ASP.NET MVC, jQuery, JavaScript, Oracle, SharePoint, Testing, Web Applications, C++, Software Lifecycle..., Software Development..., Integration, SQL, Software Engineering, Systems Analysis, IIS, Databases, Web Services, Subversion, Visual Basic, AJAX, SSRS, Web Development, Enterprise Architecture, ASP, Perl, PL/SQL, Silverlight, Software Project..., Visio, Database Design, MySQL, SSIS, Programming, CSS, HTML, Java, Windows Server
Education
Nova Southeastern University 2013 — 2017
Doctor of Philosophy (PhD), Computer Science
Nova Southeastern University 2010 — 2013
Master of Science (M.S.), Computer Information Systems
East Tennessee State University 2005 — 2009
Bachelor of Science (B.S.), Information Technology
Walters State Community College 1999 — 2004
Associate of Science (A.S.), Computer Science
Henry Ford Health System January 2014 - Present
Unify April 2013 - January 2014
Stefanini US August 2012 - March 2013
Stefanini US 2006 - August 2012
SurfBest Internet June 2002 - September 2004
AOL July 1997 - February 2000
Skills
System Administration, Technical Support, Active Directory, Windows 7, Lotus Notes, Microsoft SQL Server, Visio, Customer Service, Team Leadership, Process Improvement, Team Management, Project Management, Incident Management, Help Desk Support, Windows XP, Management, Six Sigma, IT Management, Service Delivery, Vendor Management, Software Documentation, ITIL, Service Desk, IT Service Management, Training, Troubleshooting
Education
University of the People 2014 — 2018
Bachelor's Degree, Computer Science
Henry Ford Community College 2012 — 2013
Certified Application Developer, Computer Programming, Specific Applications
Schoolcraft College 2008 — 2010
Engineering Transfer Student
Franklin Pierce University 2003 — 2005
University of Arizona 1999 — 2000
MICROS of Central Florida August 2014 - Present
Wyndham Hotel Group January 2013 - July 2014
Wyndham Hotel Group February 2012 - January 2013
Stefanini TechTeam December 2009 - September 2012
Tech Team Global March 2005 - December 2009
Stefanini US March 1999 - March 2005
The Procaccianti Group, Ocean Properties Ltd., American Hospitality Management, TechTeam Global June 1991 - March 1999
Skills
Troubleshooting, Training, Management, Software Documentation, System Administration, Leadership, Project Management, Networking, Hospitality, Operating Systems, Software Installation, Customer Service, Hotels, Computer Hardware, Testing, Time Management, Hospitality Industry, Telecommunications, Property Management..., Resorts, Team Leadership, Micros, Opera, Linux, Hardware, Consulting, Front Office, Customer Satisfaction, Call Centers, Vendor Management, Hotel Management, Hospitality Management, POS, Operations Management, IT Operations, Delphi, Pre-opening, Windows, Security, IT Management, Hands-on Training, Technical Support, Restaurants, Food & Beverage, IT Service Management, Service Delivery, Windows 7, System Deployment, Disaster Recovery, Active Directory
Education
Lynn University 1993 — 1996
Bachelor's Degree, Hospitality Administration
Triumph Group November 2012 - Present
Boston University July 2007 - October 2012
ITW January 2007 - June 2012
Stefanini US May 2001 - January 2007
Odebrecht May 2001 - January 2007
The Answer Group November 1999 - January 2001
Skills
Crystal Reports, Network Administration, Network Security, Network Design, Wireless Networking, Windows Server, Website Development, System Administration, Operating Systems, IT Management, IT Operations, Software Project..., Cisco Technologies, Microsoft Office, Database Design, Systems Analysis, System Design, IT Strategy, Database Administration, Capital Budgeting, Department Budgeting, Network Engineering, Network Architecture, Enterprise Software, Microsoft SQL Server, Server Architecture, Server Administration, Strategic Planning, Problem Solving, Microsoft Technologies, Microsoft Exchange, Information Management, Information Technology, Information Security..., Information Security, Syteline ERP, Lotus Notes, ISO, IT systems development, IIS, MS Project, CCNA, Firewalls, Router Configuration, LAN-WAN, Visio, Access Control, Remote Desktop, Remote Access, VMware ESX
Education
Boston University 2006 — 2007
MSCIS, Computer Information Systems
Florida Atlantic University 1996 — 1998
BA, Pyschology
Broward College 1994 — 1996
AA, Psychology
Stefanini US June 2010 - Present
State Farm Insurance April 2004 - November 2009
Caterpillar Inc. January 2008 - April 2008
ChoicePoint October 1988 - October 2004
Skills
MS Project, Excel, Visio, Word, Microsoft Office, Lotus Notes, Program Management, Outlook, Scrum, Access, PowerPoint, Primavera, Earned Value Management, Planning, Analysis, Problem Solving, Project Planning, Process Engineering, Scheduling, Business Analysis, Process Improvement, Budgets, PMP, Risk Management, Team Leadership, Microsoft Project, Microsoft Excel, Process Scheduler, Project Management, Primavera P6, Microsoft Word
Education
Illinois Central College 2003 — 2004
Illinois Central College
Stefanini US September 2001 - Present
Cyntergy August 1996 - September 2001
CareerTrack 1994 - 1996
Marriott Hotels 1983 - 1991
Skills
Project Management, Management, Program Management, Change Management, Performance Management, Vendor Management, Team Leadership, Customer Service, Organizational..., Process Improvement, Training, Operations Management, Outsourcing, Business Analysis, IT Management, Business Process..., Leadership, IT Service Management, Team Building, Call Centers, Software Documentation, System Administration, CRM, ITIL
Education
Davenport University 1981 — 1983
Spring Lake High School 1978 — 1981
HS, College Prep
Stefanini US October 2014 - April 2015
CGI Technologies, Inc. November 2013 - October 2014
CGI Technologies, Inc. July 2013 - November 2013
CGI Technologies January 2013 - July 2013
CGI technologies October 2011 - January 2013
HP Enterprise Services October 2010 - September 2011
HP Enterprise Services October 2007 - October 2010
Datamaxx July 2000 - September 2007
Skills
Active Directory, Operating Systems, SQL, Microsoft Exchange, Windows, Windows 7, Computer Hardware, Hardware, Troubleshooting, Unix, SharePoint, Technical Support, Software Documentation, IT Service Management, Visio, Requirements Analysis, Agile Methodologies, Testing, Data Center, Software Development, XML, Virtualization, IIS, VMware ESX, TCP/IP, Network Security, Linux, Databases, Software Installation, ITIL, Networking, XP, Cisco Technologies, HP, Group Policy, BMC Remedy, Oracle 10gR1 & 11gR2, Remote Access, IT Management, CCNA, Analysis, Firewalls, Oracle, Programming, Quality Assurance, Java, Leadership, Hyper-V, Program Management, Cisco IOS
Education
Walden University 2013 — 2021
Bachelor of Information Technology, Database Administration and Data Center Operations
Colorado Technical University 2009 — 2010
Masters, Information Systems Security
Elizabeth City State University 1989 — 1994
Bachelor of Science, Computer & Information Systems
Stefanini US August 2014 - Present
Stefanini US January 2012 - Present
Stefanini TechTeam Global June 2003 - January 2012
TechTeam Global June 2002 - June 2003
TechTeam Global October 2000 - June 2002
TechTeam Global December 1998 - October 2000
Skills
Team Leadership, Call Center, Customer Relations, Coaching, Mentoring, Customer Satisfaction, Hiring, IT Service Management, ITIL, Team Management, Incident Management, Problem Solving, Process Improvement, Customer Service, Outsourcing, Business Process..., Program Management, Quality System, Quality Improvement, Process Quality..., Service Desk, Call Centers, Recruiting, Troubleshooting, Forecasting, Software Documentation, Strategy, Technical Support, CRM, MS Project, Leadership, Project Management, Training, Vendor Management, Six Sigma, Management, IT Management, BPO, Workforce Management, Budgets, Business Analysis, Service Management, IT Outsourcing, IT Operations, PMO, Service Delivery, Change Management, SLA, Business Intelligence
Education
Oakland Community College 1989 — 1991
Bishop Foley High School
Lean Six Sigma Green Belt - Lawrence Technological University
Oakland Community Colledge
Impact Makers September 2015 - Present
Stefanini US September 2014 - September 2015
Stefanini US April 2013 - August 2014
CXI November 2011 - March 2013
CXI October 2010 - October 2011
N4A 2008 - 2010
Equity Services, Inc. January 2007 - July 2008
North Carolina State University 2004 - 2006
Skills
Windows, Strategic Planning, Google Apps, VMware Infrastructure, Enterprise Architecture, Cloud Applications, Business Strategy, Application Managed..., Creative Problem Solving, Service Delivery..., Agile & Waterfall..., Program Management, Event Planning, Event Management, Project Delivery
Education
NC State University 2003 — 2009
Bachelor of Science (B.S.), Aerospace, Aeronautical and Astronautical/Space Engineering
Stefanini US March 2013 - Present
TD Auto Finance June 2010 - March 2013
Integral Consulting Services Inc. October 2009 - March 2013
NIIT Technologies Limited August 2009 - October 2009
Rolta January 2007 - August 2009
Wipro BPO September 2005 - December 2006
Skills
ITIL, IT Management, Service Management, Service Delivery, CMDB, IT Service Management, Service Desk, Solution Architecture, Incident Management, Pre-sales, Web Services, Integration, Change Management, Business Process, Unicenter Service Desk, CA Service Catalog, Enterprise Management..., Service Catalog, Identity Management, Requirements Analysis, Systems Management, Unix, Security, Enterprise Architecture, Information Technology, Virtualization, Cloud Computing, ITIL Certified, IT Strategy, IT Operations
Education
Visva-Bharati 2001 — 2005
B.Tech, Information technology
DON BOSCO ACADEMY 1994 — 1998
Stefanini US June 2008 - Present
Skills
Internet Recruiting, Screening, Sourcing, Technical Recruiting, IT Recruitment, Talent Acquisition, Benefits Negotiation, Staff Augmentation, Screening Resumes, Applicant Tracking..., Boolean Searching, Dice.com, VMS, Contract Recruitment, Interviews, Recruiting, Strategic Sourcing, Vendor Management, Resource Management, Staffing Services, BPO, Temporary Placement, Management, Outsourcing, Taleo, Executive Search
Education
Polytechnic University of the Philippines
Bachelor's degree, Broadcast Communications
ServiceNow November 2012 - Present
Stefanini US November 1997 - November 2012
Skills
ITIL, IT Service Management, Service Desk, Cloud Computing, ITIL v3 Foundations..., Change Management, IT Management, Incident Management, Active Directory, SQL, Technical Support, CMDB, Professional Services, SDLC, Integration, Management, Networking, Windows Server, Scrum, SaaS, JavaScript, Agile Methodologies, Business Analysis, Unicenter Service Desk, PaaS, Technical Presentations, ServiceNow platform, Service Catalog
Education
Northwood University 2010 — 2012
Master of Business Administration (MBA), Management
Northwood University 2004 — 2006
Bachelor of Business Administration (BBA), Business Management
Stefanini US March 2012 - January 2013
ACS, Inc May 2009 - March 2012
Kimball International, Shared Services July 1990 - April 2008
Skills
Active Directory, Budgets, Computer Hardware, Oracle, Process Improvement, Procurement, Software Development, Software Documentation, Software Project..., Testing, Vendor Management, Business Analysis, Hardware, SharePoint, BMC Remedy, Visio
Education
Ivy Tech Community College-Southeast 1980 — 1981
Business/Office Automation/Technology/Data Entry
Indiana University-Southeast 1980 — 1980
Computer Science
Stefanini US January 2011 - Present
Stefanini US July 2002 - Present
Stefanini US July 2002 - December 2010
Cyntergy June 1998 - July 2002
Cyntergy June 1995 - June 1998
Skills
Call Centers, Customer Service, Sla, Outsourcing, ITIL, Management, Integration, Service Desk, Software Documentation, IT Service Management, Project Management, IT Outsourcing, Recruiting, IT Strategy, Service Delivery, Service Management, Change Management, Managed Services, Process Improvement, Team Leadership, Active Directory, Vendor Management, Business Analysis, Incident Management, IT Management, Training, Program Management, Customer Satisfaction
Education
Penn State University 1991 — 1993
Bachelor's, Hotel, Restaurant, and Institutional Management
High Point HS
Stefanini US May 2013 - Present
Stefanini US March 2013 - May 2013
Stefanini US October 2012 - March 2013
Stefanini US May 2011 - October 2012
Stefanini US September 2006 - May 2011
Stefanini US February 2005 - September 2006
Stefanini US February 2003 - February 2005
Stefanini US August 2001 - February 2003
Skills
SharePoint 2010, SharePoint..., Microsoft Office, Cisco Technologies, Dell Certified, HTML, Java, Oracle Reports, Microsoft Windows..., Active Directory, Linux, Novell Netware, Project Launch US/Europe, HP Printers, Lenovo Desktops/Laptops, Dell..., Unix Shell Scripting, PL/SQL, SQL, Oracle e-Procurement, ITIL, SharePoint, Troubleshooting, Software Documentation, Servers, Dell Computers, HP, Technical Support
Education
Henry Ford Community College 2008 — 2009
Certificate of Completion (Cisco Academy Issued), Cisco CCNA, B+
Wayne State University 1994 — 2004
Bachelor of Science (BS), Management Information Systems, Business Administration
Volunteers of America September 2008 - January 2015
Volunteers of America January 2008 - January 2012
Oakwood Enterprises January 2007 - January 2010
Compass Group 1 January 2006 - January 2009
Stefanini US January 2001 - January 2002
Skills
Fundraising, Public Speaking, Non-profits, Social Media, Social Networking, Customer Service, Event Planning, Volunteer Management, Community Outreach, Strategic Planning, Coaching
Education
Ashford University 2008 — 2010
None, Business
Metro Business Institute 2000 — 2000
Medical Billing Certificate, Medical Billing
Stefanini US November 2014 - Present
Pomeroy April 2014 - Present
House PC Solutions LLC April 2014 - Present
Belmont Equipment October 2011 - April 2013
Electronic Restoration Services (ERS) September 2011 - October 2011
Modis July 2011 - August 2011
Kforce June 2011 - July 2011
Central Michigan University January 2011 - June 2011
Accurate Technologies December 2010 - January 2011
Central Michigan University January 2009 - June 2009
Skills
Technical Support, XP, Windows 7, Network Administration, Computer Hardware, Hardware, Networking, Servers, Windows XP, Information Technology, Printers
Education
Central Michigan University 2007 — 2011
Bachelor of Science, Information Technology, Management Information Systems
Logicatech June 2014 - Present
Stefanini US September 2010 - June 2014
XECA International June 2009 - July 2010
Ryerson, Inc April 2006 - December 2008
Skills
SAP, SAP Implementation
Education
Loyola University Chicago 2001 — 2004
BBA, Information Systems
Randall S. Miller & Associates March 2015 - Present
Stefanini US 2012 - 2013
Education
ITT Technical Institute 2008 — 2011
Associate of Applied Science, Computer Networking Systems
ITT Technical Institute-Troy 2008 — 2011
Associate of applied Science: Computer Networking Systems, Computer networking, Systems administration
Royal Caribbean Cruises, Ltd. September 2014 - Present
TwoConnect, Inc. 2005 - September 2014
Stefanini US 2003 - 2005
Allen Informática 2001 - 2003
Arcon Tecnologia 1999 - 2001
MasterCorp 1998 - 1999
Compucenter Rio 1997 - 1998
Skills
C#, Software Development, JavaScript, Game Design, Game Development, Microsoft SQL Server, Unreal Engine, .NET, SQL, System Architecture, Databases, Project Management, SOA, Web Services, WCF, XML, BizTalk, ASP.NET, SSIS, SharePoint, Cloud Computing, REST, jQuery, ASP.NET MVC, Oracle, HTML, Requirements Analysis, TIBCO, TIBCO EMS, TIBCO BusinessWorks, Tomcat, Silverfabric, Visual Basic, Visual Studio, Java, Powershell
Education
Full Sail University 2011 — 2013
Bachelor's degree, Game Design
Universidade do Estado do Rio de Janeiro 2001 — 2002
Bachelor's degree, Mathematics and Computer Science, Unconcluded
Universidade Estacio de Sá 1998 — 2000
Bachelor's degree, Computer Systems Analysis, Unconcluded
Universidade Federal do Rio de Janeiro 1997 — 1998
Bachelor's degree, Electrical and Electronics Engineering, Unconcluded
Colégio Naval do Brasil 1994 — 1996
High School
Stefanini US March 2015 - Present
Senior Services of Central Illinois November 2013 - February 2015
Micropower Computer Systems June 2008 - September 2014
Keystone-it May 2013 - October 2013
Robert Half Technology August 2004 - 2005
TEK Systems 2003 - 2005
Midwest Family Broadcasting June 2002 - June 2003
Skills
Apple Certified System..., Apple Technical..., Macintosh Repair..., Network Administration, Software Installation, Networking, System Deployment, Storage, Hardware Support, VMware Fusion, Group Policy, A+ Certified, Wireless Networking, OS X, Microsoft Certified..., Sonicwall, iPhone Support, Windows XP Pro, Computer Hardware, Customer Service, Technical Support, Microsoft Office, Troubleshooting, Windows XP
Education
Chubb Institute Chicago 2000 — 2001
Certificate of Completion, Network Technologies
Southwest Missouri State University 1998 — 1999
Stefanini US September 2012 - Present
Hawkeye Community College March 2011 - December 2012
Skills
Network Security, Network Administration, Computer Maintenance, Computer Hardware, Computer Security, Server Administration, Windows Server 2008, SQL Server, VMware ESX
Education
Hawkeye Community College 2012 — 2013
Associates in Applied Science (A.A.S.), Information Systems Management
Hawkeye Community College 2010 — 2012
Associates in Applied Science (A.A.S), Network Administration and Engineering
Stefanini US May 2014 - Present
Aditya Birla Minacs May 2013 - May 2014
Marriott International June 2012 - March 2013
Blackwell Job Corps SGA 2011 - 2011
Skills
Windows 7, SAP Security..., Active Directory..., ServiceNow, Lotus Notes, LANDesk, Customer Service, Microsoft Office, Committed to..., Customer Satisfaction, Microsoft Word, Filing, Hospitality Industry, Teamwork, Micros, Data Entry, Telephone Skills, Office Organizing, Phone Etiquette, Marketing, Bricklaying, PowerPoint, Outlook, Administrative..., Office Management, Copying, Concierge Services, Cashiering, Microsoft Excel
Education
Baker College of Allen Park 2015 — 2020
Bachelor's Degree, Management Information Systems, General
Focus-Hope Information Technologies Center 2012 — 2013
CSS (Customer Service Specialist), Customer Service Support/Call Center/Teleservice Operation
Blackwell Job Corps 2011 — 2011
HSED, UM Masonry
Stefanini US May 2015 - Present
Trinity Health February 2015 - April 2015
Stefanini US August 2012 - February 2015
Skills
•Ability to..., •Able to communicate..., •In-depth knowledge of..., SharePoint, Troubleshooting, Help Desk Support, Call Centers, Service Desk, Windows, Active Directory, Microsoft Office..., Windows XP
Education
Harrison College-Indianapolis 2011 — 2012
Help Desk Technician Certificate, Information Technology, Averaged a 3.69 GPA
Stefanini Philippines, Inc. November 2012 - Present
Stefanini US 2012 - Present
ONvaio Asia Inc. / TechTeam Global February 2006 - August 2012
Onvaio Asia Inc. 2006 - 2010
Skills
Sourcing, Technical Recruiting, Talent Acquisition, Recruiting, Executive Search, Screening Resumes, Screening, Applicant Tracking..., Strategic Sourcing, Contract Recruitment, Internet Recruiting, Benefits Negotiation, Recruitment Advertising, Human Resources, Competency Based..., Account Management, Cold Calling, Vendor Management, IT Recruitment
Education
Far Eastern University
Bachelor of Science (BSc), Marketing/Marketing Management, General
Stefanini US February 2010 - Present
US Navy September 2007 - Present
Education
Black Hawk College 2011 — 2013
Associate of Arts and Sciences (AAS), Network and System Administration/Administrator
Computer Science Government Services September 2015 - Present
CSC - Federal Consulting Practice November 2013 - Present
Stefanini US January 2012 - August 2013
Caterpillar Inc. 2012 - 2013
Drex Consulting November 2007 - September 2009
Skills
SAP SD Module, SAP OM, Business Process..., Software Consulting, Data Migration, End User Training, Power User, IT Business Strategy, Deployment Strategies, Master Data Management, Functional..., SAP Testing, Global Deployment, SAP, Integration, Materials Management, Business Analysis, Software Documentation
Education
Texas State University-San Marcos
Master of Arts (MA), International/Global Studies
University of Ilorin
Bachelor's degree
Stefanini US February 2014 - Present
Ciber October 2010 - February 2014
Volt December 2007 - March 2010
Michael Baker Corporation May 1995 - April 2007
Skills
Windows 7, Active Directory, Help Desk Support, Process Improvement, Windows Server, Customer Service, Microsoft Office, SharePoint, ITIL, Information Technology, Vendor Management, IT Management
Education
Pittsburgh Technical Institute 2007 — 2009
MNPPLS - Microsoft Networking Professional Plus
Community College of Beaver County 1994 — 1995
Associate's Degree, Information Technology
Stefanini October 2013 - Present
Dell Services Federal Government, Inc. June 2008 - February 2013
Stefanini US September 1999 - January 2006
Education
Life Pacific College 1989 — 1993
Bachelor's degree, Pastoral Ministry, 3.0
United Township High School 1983 — 1986
Diploma, 3.0
Stefanini US June 2010 - Present
The Minacs Group August 2007 - November 2008
The Harvard Drug Group August 2004 - June 2007
Skills
Contact Center..., Contact Center..., Quality Assurance, Microsoft Excel, MS Excel Pivot Tables, PowerPoint
Education
Kent State University 1976 — 1979
Bachelor of Science (B.S.), Mass Communication/Media Studies