ServiceNow Company
Industry: Computer software company
DescriptionServiceNow, Inc. is an American cloud computing company with its headquarters in Santa Clara, California. It was founded in 2004 by Fred Luddy, the previous CTO of software companies Peregrine Systems and Remedy Corporation. Headquarters: Santa Clara, CA CEO: John Donahoe (Apr 3, 2017–) Revenue: 1.933 billion USD (2017) Founders: Fred Luddy, David Loo, Bow Ruggeri, Don Goodliffe
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ServiceNow Salaries. You can even request information on how much does ServiceNow pay if you want to. Learn about salaries, pros and cons of working for ServiceNow directly from the past employees.
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ServiceNow Employees
ServiceNow November 2013 - Present
Surf Shop Maldives September 2013 - Present
M-GO (Technicolor-Dreamworks VoD partnership) January 2012 - August 2013
Chumby Industries (Consumer HW/SW Ambient Entertainment Devices) December 2009 - December 2011
Verimatrix (B2B DRM Solutions) September 2008 - November 2008
Entriq (B2B DRM Content Management Solutions) April 2006 - September 2008
Cardinal Health October 2005 - April 2006
EMC (Storage Area Network Systems) September 2003 - September 2005
WebSideStory (Web Analytics Systems) August 2000 - September 2003
@Backup (SkyDesk) 1998 - 2000
Skills
Software Quality..., Agile Methodologies, Scrum, Test Automation, Product Management, User Experience, Requirements Analysis, Mobile Devices, JavaScript, Software Project..., Linux, Web Applications, Mobile Applications, E-commerce, Agile Project Management, XML, Android, Process Improvement, JIRA, Cross-functional Team..., HTML, Situational Leadership, Member of the British..., Deming, Kanban, Lean Management, Systems Thinking, Motorcycle, Music Production, Extemporaneous Speaking, Information Architecture, Product Design
Education
California State University-San Marcos 1998 — 2002
Hi-Tech Management
ServiceNow - The Enterprise Cloud Company January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company March 2014 - January 2015
ServiceNow - The Enterprise IT Cloud Company July 2013 - March 2014
ServiceNow November 2012 - July 2013
PCL Constructors Inc. February 2008 - November 2012
Castrol Raceway March 2007 - February 2008
PCL Construction May 2006 - March 2007
Best Buy October 2004 - April 2006
Skills
ServiceNow, Project Management, Team Building, Customer Relations, Business Process..., IT Service Management, ITIL, Change Management, IT Operations, Problem Solving, Requirements Analysis, Active Directory, Service-Now, Incident Management, Service Management, Service Desk, Business Analysis, Integration, IT Strategy, Process Improvement, Problem Management, Service Delivery, Leadership, Team Leadership, Business Process, Requirements Gathering, Software Project..., Agile Methodologies, ITIL Certified, Management, SaaS, Disaster Recovery, Information Technology, Customer Service, PMP, Configuration Management, SharePoint
Education
Northern Alberta Institute of Technology 2004 — 2006
Bachelors of Information Systems Technology, Network Management Major
Selkirk College 2002 — 2004
Computer Information Systems Diploma, Computer Science
ServiceNow June 2013 - Present
L-3 Communications September 2011 - December 2012
Associated Students, Inc.-Cal Poly San Luis Obispo September 2009 - June 2010
Jamba Juice May 2006 - June 2010
Skills
Microsoft Office, Statistics, Customer Service, Management, Leadership, Training, Microsoft Excel, Quality Assurance, Outlook, Team Leadership
Education
Cal Poly San Luis Obispo 2006 — 2011
BS, Mathematics
ServiceNow - The Enterprise IT Cloud Company September 2014 - Present
ServiceNow - The Enterprise IT Cloud Company April 2013 - September 2014
ServiceNow October 2011 - April 2013
Boston University December 2010 - October 2011
Staples March 2007 - December 2010
CompuCom June 2005 - March 2007
CompUSA January 2002 - June 2005
Skills
JavaScript, Java, ServiceNow, Service-Now, IntelliJ IDEA, ITIL, IT Management, IT Service Management, Service Management, Configuration Management, Incident Management, Change Management, Problem Management, CSS, HTML, Rhino, SQL, SSO, Integration, SDLC, Web Development, Platform Development, Professional Services, SaaS, Data Center, Disaster Recovery, Servers, VMware, Windows, Linux, Networking, Databases, IT Operations, Cloud Computing, Information Technology, Vendor Management, Enterprise Software, Help Desk Support, Technical Support, Enterprise Architecture, Service Desk, IT Strategy, Eclipse, REST, SOAP, Maven, Git
Education
Cambridge School of Culinary Arts 2003 — 2005
N/A, Professional Chefs Program
Boston University
ServiceNow February 2013 - Present
Sony Network Entertainment Int'l (SNEI) June 2010 - February 2013
Skills
Java, Ruby, Maven, Hudson, Eclipse, Rally, JUnit, Selenium, Cucumber, Github, Perforce, RESTful WebServices, MySQL, Cassandra, SQL, JSON, XML, Android Development, API Development, Client Development
Education
San Diego State University-California State University 2008 — 2011
Master's degree, Computer Science
Kurukshetra University 2003 — 2007
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
ServiceNow January 2013 - January 2015
Netflix October 2011 - August 2012
Netflix July 2010 - October 2011
Kett Engineering Corporation December 2002 - December 2009
Shell Oil Company June 2007 - August 2007
Alaska Document Systems, Inc. (Xerox Sales Agency) August 2004 - May 2007
Alaska Document Systems, Inc. (Xerox Sales Agency) August 1999 - August 2004
Fred Meyer June 1997 - August 1998
Skills
Technical Support, Troubleshooting, Cloud Computing, Customer Service, Integration, Project Management, Enterprise Software, Training, Data Analysis, Management, Cross-functional Team..., Testing, Product Support, Call Centers, Quality Assurance, Crisis Management, HTML, Python, Business Intelligence, JavaScript, IT Management, Information Technology, Flow Charts, Electronics, Supervisory Experience, Metrics, Account Management, Network Administration, PaaS, Knowledge Management, MySQL
Education
Cornell University 2014 — 2015
Certificate Program
Cornell University 2014 — 2015
Certificate Program
University of Alaska Fairbanks 2005 — 2007
Certificate Program
University of Alaska Fairbanks 2005 — 2007
Associate's Degree
Cherwell Software July 2014 - Present
Cherwell Software February 2014 - Present
ServiceMesh May 2012 - March 2014
ServiceNow March 2009 - May 2012
BMC Software April 2008 - January 2009
BMC Software July 2004 - March 2008
BMC Software April 2004 - June 2005
BMC Software May 1995 - March 2003
Micro-Frame Technologies (now Planview) August 1987 - May 1995
Skills
Enterprise Software, Cloud Computing, Strategic Leadership, SaaS, Business Continuity, Solution Selling, Professional Services, Business Alliances, Sales Enablement, Go-to-market Strategy, PaaS, Demand Generation, Channel, Strategic Partnerships, Partner Management, Channel Partners, Sales Process, Complex Sales, Leadership, Software Industry, Salesforce.com, Lead Generation, Team Leadership, Business Development, Strategy, Sales Management, Sales Operations, Pre-sales, IT Service Management, Direct Sales, Start-ups, Consulting, Managed Services, CRM, Product Management, Data Center, Product Marketing, Selling, Outsourcing, Storage, Business Intelligence, Executive Management, IT Strategy, Cross-functional Team..., Virtualization, Account Management, Vendor Management, Solution Architecture, Integration, Enterprise Architecture
Education
Brigham Young University 1983 — 1987
Business
Crossfuze Solutions April 2012 - Present
ServiceNow August 2011 - April 2012
ServiceNow October 2007 - August 2011
Ancestry.com July 2006 - October 2007
Ancestry.com September 2005 - July 2006
Skills
IT Service Management, ITIL, SaaS, VMware, Service-Now, System Administration, Consulting, CMDB, Service Desk, Service Management, IT Operations, IT Asset Management, IT Management, Incident Management, Cloud Computing, Configuration Management, SDLC, Enterprise Architecture, PaaS, Enterprise Software, ITIL Certified, Virtualization, Pre-sales, Integration, Business Process, Servers, Professional Services, Solution Architecture, IT Strategy, System Deployment, Disaster Recovery, Service Delivery, Data Center, Service Catalog, Release Management, Systems Management, Problem Management, Agile Project Management, PMP, ITIL v3 Foundations..., ServiceNow
Education
Brigham Young University 2001 — 2005
Masters, Information Systems Management
ServiceNow February 2013 - Present
Hewlett-Packard January 1988 - June 2007
Hewlett-Packard January 1984 - 1987
Hewlett-Packard June 1978 - December 1983
Pyrotronics Company January 1977 - June 1978
Skills
Negotiation, Management, 3rd Party Channel..., Sales Operations, Sales Presentation..., Sales Leadership..., Customer-focused, Cross Functional..., Managing Complex Sales, Microsoft Word, Customer Service, PowerPoint, System Administration, Sales, Teaching, Healthcare, Cross-functional Team..., Windows, Event Management, Troubleshooting, Product Development, Budgets, Social Media, Outsourcing, Channel Partners, Enterprise Software, Strategic Partnerships, Business Development, Sales Process, Solution Selling, Software Industry, HP, Professional Services, Sales Enablement, Data Center, Go-to-market Strategy, SaaS, Business Alliances, Cloud Computing, Managed Services, Partner Management, Security, CRM
Education
New Jersey Institute of Technology 1973 — 1977
Bachelor of Science (BS), Electrical and Electronics Engineering
ServiceNow July 2014 - Present
ServiceNow February 2013 - June 2014
EMC (BRS Division) March 2012 - February 2013
EMC (BRS Division) November 2011 - March 2012
EMC (BRS Division) July 2010 - November 2011
The California Aggie June 2009 - June 2010
Data Domain June 2008 - September 2008
College Works Painting December 2006 - January 2008
Skills
Financial Analysis, Finance, Financial Modeling, Analysis, Financial Planning, PowerPoint, Excel, SAP, Forecasting, Business Intelligence, Management, Business Objects, OBIEE, QuickBooks, Business Planning, Entrepreneurship, Microsoft Excel, Hiring
Education
University of California, Davis 2006 — 2010
BA, Economics
Foothill College 2011 — 2011
AA, Accounting
Atlantis Computing December 2013 - Present
Coverity October 2012 - November 2013
Clear Task September 2012 - October 2012
ServiceNow May 2012 - August 2012
Coverity April 2010 - May 2012
Coverity April 2009 - June 2010
VMware January 2009 - April 2009
VMware September 2008 - December 2008
VMware February 2007 - September 2008
VMware June 2006 - February 2007
Skills
Integration, CRM, Product Management, Software Development, Enterprise Software, Siebel, Salesforce.com, Program Management, JavaScript, jQuery, Apex Programming, Visualforce Pages, REST, SQL, Unix, Strategy, Professional Services, Cross-functional Team..., Analytics, SaaS, Business Intelligence, Cloud Computing, Pre-sales, Oracle
Education
Middlebury College 1989 — 1993
BA (cum laude), Geography (GIS), Computer Science
ServiceNow December 2012 - Present
US Remodelers January 2008 - December 2012
First Bank January 2005 - December 2007
LeapFrog January 2004 - September 2005
Walmart March 2000 - December 2003
Sodexo October 1999 - February 2000
Mt San Antonio Gardens August 1987 - October 1999
Skills
Inventory Management, Purchasing, Inventory Control, Team Building, Warehouse Management, Time Management, Process Scheduler, Customer Satisfaction, Management, Budgets, Process Improvement, Security, Operations Management, Retail, Customer Service, Leadership
Education
Mt. San Antonio College 1991 — 1992
Chaffey College 1989 — 1991
IT Management and Governance Maps Ltd July 2014 - Present
SIAM Solutions Ltd March 2013 - Present
ServiceNow September 2012 - March 2013
BAE Systems, Inc. April 2012 - September 2012
BAE Systems, Inc. April 2011 - April 2012
General Dynamics Information Technology October 2009 - April 2011
General Dynamics Information Technology October 2009 - March 2010
General Dynamics Information Technology July 2007 - October 2009
Information Management Group, Inc. October 2005 - July 2007
Information Management Group, Inc. May 2004 - October 2005
Skills
ITIL, Program Management, IT Service Management, IT Management, Business Process, Value Management &..., Management, Value Chain Analysis, Cross-functional Team..., Governance, Requirements Analysis, Process Improvement, COBIT, Enterprise Architecture, PMP, IT Governance, Project Planning, TOGAF, Six Sigma, IT Strategy, Cloud Computing, Security+, Business Analysis, Knowledge Management, Disaster Recovery, Analysis, Government, Business Process..., SOA, SIAM, CMMI, Certified Project..., Proposal Writing, Process Engineering, Process Management, BMC Remedy, Sourcing, Writing, Technical Writing, Virtualization, Value Stream Mapping, Earned Value Management, Contract Negotiation, SDLC, PMBOK, Storage Management, Integration, Cyber Resilience, Resilia, IT Training
Education
University of Michigan 1987 — 1990
BA, English
DePaul University 1991 — 1996
MA, Writing
Perspectium August 2015 - Present
Intulogix August 2014 - Present
Connectiv, Inc. August 2014 - Present
ServiceNow - The Enterprise IT Cloud Company January 2014 - August 2014
ServiceNow October 2012 - February 2014
Service-now.com November 2011 - December 2012
Service-now.com August 2010 - November 2011
Service-now.com December 2008 - August 2010
Constructora Cabarete Vento Mare October 2007 - November 2008
Bank of America October 2003 - September 2007
Skills
ITIL, Service Management, SaaS, IT Service Management, Enterprise Software, Project Management, Professional Services, Pre-sales, Cross-functional Team..., Crystal Reports, Cloud Computing, Management, Agile Methodologies, CRM, Requirements Analysis, Solution Selling, Solution Architecture, Governance, Leadership, Project Portfolio..., Vendor Management, Business Process, Consulting, Disaster Recovery, Virtualization, IT Strategy, Information Technology, SDLC, Software Project..., Sales, Six Sigma, Software Development, Integration, Data Center, Enterprise Architecture, Business Intelligence, PaaS, Strategy, IT Management, Service Delivery, Outsourcing
Education
University of South Carolina - The Moore School of Business 2004 — 2007
Masters in Business Administration, International Business
Bob Jones University 1997 — 2000
M. Ed., English Education
Bob Jones University 1992 — 1996
B.A., History
ServiceNow – The Enterprise Cloud Company March 2015 - Present
GuitarMasterLicks October 2008 - Present
Intreis September 2014 - February 2015
Eagle Investment Systems July 2013 - August 2014
ServiceNow January 2013 - June 2013
Delta Capital Partners January 2011 - February 2013
MembersFirst November 2011 - December 2012
Migration Capital, LLC June 2011 - August 2011
Serendipity Magazine November 2010 - February 2011
Fairfield University September 2009 - October 2010
Skills
Web Design, HTML, CSS, Photoshop, JavaScript, PHP, Drupal, Dreamweaver, Wordpress, MySQL, Social Media, Word, Excel, PowerPoint, Web Development, LAMP, Video Production, Facebook, Twitter, Microsoft Office, Email Marketing
Education
Fairfield University 2007 — 2011
Economics, Music
Salesforce April 2015 - Present
salesforce.com April 2013 - Present
Schmoll Systems January 1998 - Present
ServiceNow April 2012 - April 2013
Apptio December 2011 - March 2012
Concur Technologies, Inc. January 2007 - August 2011
Breakwater Security Associates January 2004 - December 2005
Skills
Linux, Shell Scripting, MySQL, Network Security, Cloud Computing, Security, Disaster Recovery, SaaS, Integration, PHP, PostgreSQL, Apache, VMware, Bash, Internet, Red Hat Linux, Windows, Mac OS X, Hadoop, PCI DSS, SQL, Ruby on Rails, OS X, Data Center, Debian, FreeBSD, OpenBSD, Checkpoint, Netscreen, vCenter, vSphere, OSSEC, Splunk, Memcached, Membase, PCI, PCI Compliance, Java, Python, Perl, Virtualization, Django, Networking, Unix, Enterprise Software, Databases, Ubuntu, System Deployment, Web Applications, haproxy
Education
University of Washington 2005 — 2008
Bachelors of Science, Computing and Software Systems, Computer Science
Cascadia Community College 2003 — 2005
Associate's Degree, Computer Science
Microsoft April 2015 - Present
Microsoft July 2013 - February 2015
ServiceNow March 2013 - June 2013
Microsoft Corporation December 2011 - March 2013
Microsoft Corporation February 2010 - June 2011
Brooks Sports Inc. December 2006 - August 2009
Microsoft August 2006 - December 2006
Washington Mutual 2005 - 2005
BluWater Consulting 2005 - 2005
Metrocall Wireless 2001 - 2003
Skills
Microsoft Servers, Project Management, Network Engineering, Microsoft Exchange, Data Center, Program Management, Cisco Technologies, Virtualization, Windows Server, Active Directory, Troubleshooting, Cross-functional Team..., System Deployment, Networking, Windows, Network Design, Cloud Computing, Operating Systems, Management, IT Management, IT Strategy, Project Planning, Leadership, IT Service Management, Hardware, WAN, Vendor Management, Disaster Recovery, ITIL, Service Management, Storage, Servers, Integration, Microsoft Technologies, Enterprise Software, Enterprise Architecture, Firewalls, Infrastructure, VPN, Telecommunications, Security, IP, Software Documentation, IT Operations, Information Technology, Testing, Technical Support, Wireless, Strategy, VMware
Education
University of Phoenix 2008 — 2010
TM/MBA, Technology management in business
University of Phoenix 2006 — 2007
BS/BM, Business Management
Lane Community College 1981 — 1983
AS/EE, Electronic Engineering
ServiceNow May 2011 - Present
Pure Storage April 2014 - Present
Imperva August 2011 - Present
Medallia, Inc. February 2014 - Present
EMC July 2009 - January 2011
Data Domain Inc. June 2003 - July 2009
Borland Software June 2000 - June 2003
Compuware March 1993 - June 2000
Skills
Venture Capital, Enterprise Software, Start-ups, Product Management, Product Marketing, Sales Effectiveness, Organizational Structure, Business Strategy, Strategic Planning, Sales Management, Marketing Strategy, SaaS, Organizational Design, Organizational..., Strategic Thinking, Marketing Effectiveness, Competitive Analysis, Cloud Computing, Go-to-market Strategy, Strategy, Sales Enablement, Virtualization, Storage, Strategic Partnerships, Business Alliances, Data Center, Leadership, Management, Demand Generation, Channel Partners, Professional Services, Salesforce.com, Building Relationships, PaaS, Thought Leadership
Education
Erasmus University Rotterdam 1978 — 1985
Advanced, Economics
China Telecom January 2014 - Present
China Telecom July 2013 - January 2014
ServiceNow June 2012 - May 2013
Oracle July 2010 - September 2010
China Telecom July 2008 - September 2008
Skills
CRM, Analysis, SQL, Cloud Computing, Java, JavaScript, HTML, CSS, XML, Python, SaaS, C++, Enterprise Software, SPSS, ITIL, Business Intelligence, MySQL, Agile Methodologies, C, PHP
Education
University of North Carolina at Chapel Hill 2011 — 2013
Master, Information Science
Beijing University of Post and Telecommunications 2007 — 2011
Bachelor's degree, Management Information Systems, General
Microsoft September 2013 - Present
Avantum January 2003 - Present
ServiceNow September 2011 - September 2013
speakTECH March 2007 - October 2009
T-Mobile January 2004 - January 2005
Cricket Communications 2003 - 2004
Microsoft July 1998 - January 2003
Skills
Contract Negotiation, Recruiting, Talent Acquisition, Applicant Tracking..., Human Resources, Change Management, Project Management, Employee Relations, Management Consulting, Technical Recruiting, Sourcing, Talent Management, Leadership, Training, SaaS, Strategy, Onboarding, Personnel Management, Organizational..., Management, Interviews
Education
UCI 2005 — 2007
Certificate, Human Resources Management and Services
California State University-Fullerton 2001 — 2003
BA, Communications
ServiceNow – The Enterprise Cloud Company February 2015 - Present
ServiceNow April 2012 - February 2015
Cask, LLC January 2010 - April 2012
ACT-IAC Pacific December 2009 - March 2012
EDS, an HP Company May 2005 - January 2010
Honeywell May 2004 - May 2005
ICOC January 1999 - May 2003
The University of Arizona, College of Medicine May 1990 - September 1991
Skills
ITIL, TIPA Assessor for ITIL, PMP, PMP Exam Preparation..., Professional Services..., Project Management, Business Process..., Strategic Partnerships, Product Management, Services Marketing, Cloud Computing, Business Intelligence, Management, Program Management, CRM, Integration, Business Process..., Consulting, IT Strategy, Cross-functional Team..., IT Service Management, Strategy, SaaS, Professional Services, Enterprise Architecture, New Business Development, IT Management, Leadership, Enterprise Software, Information Technology, Business Development, Government Contracting, Sales, Strategic Planning, Process Improvement
Education
Pragmatic Marketing
University of Arizona 1989 — 1994
BS, Systems & Industrial Engineering, Computer Science
Arizona State University, W. P. Carey School of Business 2003 — 2005
MBA and MS, Information Management
IBM July 2015 - Present
Red Hat June 2014 - July 2015
Constant Contact October 2013 - May 2014
ServiceNow February 2013 - September 2013
Hewlett-Packard January 2012 - January 2013
Gardner Resources Group July 2011 - October 2011
MarketOne International April 2008 - May 2011
Paragon Communications, Inc. April 2007 - April 2008
Skills
Salesforce.com, Account Management, Cold Calling, Solution Selling, Lead Generation, SaaS, Sales Process, Direct Sales, Sales, Enterprise Software, Business Development, Building Relationships, Sales Operations, New Business Development, Cloud Computing, B2B, Siebel
Education
Becker College 2002 — 2006
B.S, Business Management
Leominster High School 1998 — 2002
Confidential April 2015 - Present
ServiceNow February 2012 - February 2015
Anakam, an Equifax Company July 2009 - February 2012
Quest Software March 2009 - July 2009
Nirvanix December 2006 - November 2008
SAIC June 2006 - December 2006
Qualcomm January 2006 - June 2006
Provide Commerce September 2003 - December 2005
Brandes March 2002 - September 2003
Intuit April 2000 - March 2002
Skills
Software Quality..., Test Automation, Scrum, Testing, SDLC, Agile Methodologies, Manual Testing, Test Planning, Selenium, Software Development, Regression Testing, Cloud Computing, Microsoft SQL Server, Test Cases, Quality Assurance, Java, XML, Requirements Analysis, Integration, Web Services, SQL, Performance Testing, Linux, Databases, Web Applications, Software Documentation, Security, C# Development, Coded UI
Education
Columbus State Community College 1997 — 1998
Computer Science
San Diego City College 1994 — 1995
Computer Science
ServiceNow August 2015 - Present
Verint June 2014 - August 2015
IntraLinks July 2011 - June 2014
ADP TotalSource January 2007 - July 2011
Cavalier Telephone January 2004 - January 2007
Liberty Mutual Insurance January 2002 - January 2004
Skills
Mergers, Business Process, SaaS, Consultative Selling, Problem Solving, Contract Negotiations, Solution Selling, Account Management, Software Sales, Business Strategy, Buy-side, Sell Side, Enterprise Software, Enterprise Collaboration, Enterprise..., Data Security, Industry Solutions, Selling, Mergers & Acquisitions, Sales Management, Software Industry, Strategic Partnerships, Sales Process, Cold Calling, Marketing, Contract Negotiation, Sales Presentations, Telecommunications, New Business Development, Consulting, Outsourcing, Networking, Professional Services, Human Resources, Sales, CRM, Salesforce.com, New business development
Education
Franciscan University of Steubenville 1998 — 2002
BA, Double Major: Theology/Philosophy- Minor in Communications TV/Radio
Bishop McDevit Highschool 1986 — 1990
HS Diploma, General
ServiceNow March 2014 - Present
ServiceNow December 2012 - March 2014
VMware November 2011 - July 2012
Riverbed Technology December 2009 - November 2011
Sabbatical year March 2009 - November 2009
STB Student Travel Bureau August 2002 - February 2009
The Walt Disney Company November 2003 - February 2004
GOL Linhas Aéreas Inteligentes (former Varig) May 2000 - August 2001
Skills
Product Management, Sales Management, Sales, Negotiation, Marketing Strategy, Cloud Computing, Channel, Sales Process, Team Building, Product Development, Team Management, Business Development, Project Management, Enterprise Software, Recruiting, Program Management, Business Strategy, Solution Selling, Leadership, Sales Operations, New Business Development, Strategic Planning, E-commerce, SaaS, Business Planning, International Sales, Training, Account Management, Strategic Partnerships, Marketing Management, Networking, Product Marketing, Strategy, Competitive Analysis, Market Planning, Analysis, Salesforce.com, Channel Partners, Telecommunications, Lead Generation, Start-ups, Go-to-market Strategy, Management, Team Leadership
Education
Fundação Getulio Vargas 2008 — 2010
Master of Business Administration (M.B.A.), Business Administration and Management, General
Language Studies Canada (LSC) 2005 — 2006
Business English, Business and Advanced English
Universidade Anhembi Morumbi 1999 — 2003
Bachelor's Degree, Tourism and Business Administration
Bank of America July 2015 - Present
UBS May 2013 - May 2014
ServiceNow July 2012 - May 2013
UBS December 2011 - July 2012
UBS March 2010 - December 2011
Morgan Stanley November 2005 - March 2010
PA Consulting Group September 1999 - November 2005
Skills
ITIL, IT Service Management, Stakeholder Management, Corporate Culture, Program Management, Enterprise Architect, SaaS, PaaS, Cloud Computing, Change Management, Strategy, Solution Architecture, Project Management, Management, Service Management, Information Technology, IT Strategy, Enterprise Architecture, Project Portfolio..., Business Transformation, Business Process, PMP, IT Transformation, Incident Management, Process Improvement, Risk Management, Knowledge Management, Project Delivery, SDLC, Management Consulting, PMO, Business Process..., Vendor Management
Education
Aarhus Universitet 1993 — 1999
M.Sc., Strategy & Management
ServiceNow December 2011 - Present
Salesforce.com December 2009 - December 2011
HCL America 2008 - December 2009
Oracle Corporation July 2006 - July 2008
Siebel Systems 1999 - June 2006
KLA-Tencor 1994 - 1999
Seagate Technology 1991 - 1994
SE Technologies June 1989 - April 1991
Skills
SaaS, Cloud Computing, Enterprise Software, PaaS, CRM, Business Intelligence, Enterprise Architecture, Management, ERP, IT Service Management, Consulting, Salesforce.com, IT Strategy, Siebel, Business Development, Project Management, ITIL, Service-Now, Data Center, IT Management, ServiceNow, Cloud Computing IaaS, Data Warehousing, IT Transformation, SOA, Customer Success, Oracle Applications
Education
San Jose State University 1994 — 1996
MBA, Finance
Clemson University 1987 — 1989
MS, Computer Engineering
Osmania University 1983 — 1987
BS, Electronics and Communications Engineering
ServiceNow 2012 - Present
CH Robinson 2004 - November 2012
Green Bay Online 2000 - 2002
Skills
Service Management, ITIL, IT Service Management, Incident Management, IT Management, Cloud Computing, IT Operations, Enterprise Architecture, Service Delivery, IT Strategy, SaaS, Solution Architecture, Enterprise Software, Requirements Analysis, SDLC, Configuration Management, Integration, Project Management, Service-Now
Education
St. Cloud State University
North Hennepin Community College 2011 — 2011
University of Wisconsin-Oshkosh
General Ed
University of Wisconsin-Eau Claire 1996 — 1997
General Ed
ServiceNow August 2012 - Present
ServiceNow.com August 2012 - Present
Exar Corporation April 2009 - August 2012
Needle in a Haystack 2004 - 2012
Tim Broberg Consulting January 2000 - September 2009
Hifn March 1997 - April 2009
Stac 1988 - 1997
Skills
C, C++, Embedded Systems, Embedded Software, Java, Assembly, Python, Hadoop, Scapy, Test Planning, Test Automation, Penetration Testing, Customer Service, Team Leadership, Compression, Encryption, Network Security, Logic Analyzer, International..., Windows, Linux, Bass, Cello, Mandolin, Generalist, Fuzzing, Network Security..., Regression Testing, System Testing, Public Key Cryptography, Algorithm Development, Cryptography, Software, Device Drivers, Manufacturing, Software Development, RTOS, Software Engineering, Firmware, Distributed Systems, Security, Debugging, TCP/IP, Integration, System Architecture, Hardware
Education
Caltech 1986 — 1990
BS, Engineering and Applied Sciences
Yottaa August 2015 - Present
TechTarget June 2014 - August 2015
TechTarget 2013 - May 2014
ServiceNow December 2012 - May 2013
Primavera Restaurant June 2007 - May 2013
Skills
Direct Sales, Marketing, Cold Calling, Email Marketing, Social Media Marketing, Selling
Education
Boston College 2009 — 2013
Bachelor of Science in Management, Marketing
Oracle June 2015 - Present
Oracle December 2014 - Present
Channel Sales, IT Leadership in the Greater Atlanta Area 2014 - Present
Neebula Systems; acquired by ServiceNow May 2014 - August 2014
ServiceNow May 2012 - May 2014
IBM March 2009 - May 2012
Sun Microsystems September 2005 - February 2008
StorageTek (Acquired by Sun) October 2004 - September 2005
EMC 2002 - 2004
EMC 2000 - 2002
Skills
Enterprise Software, Cloud Computing, Go-to-market Strategy, Selling, SaaS, Storage, Sales Operations, Sales Management, Partner Management, Start-ups, Virtualization, Business Development, Solution Selling, Channel, Leadership, Professional Services, CRM, Channel Partners, Management, Team Leadership, Strategic Partnerships, Integration, Business Alliances, Sales Enablement, Storage Virtualization, Program Management, Sales, Channel Sales, Pre-sales, Disaster Recovery, Data Center, Account Management, Direct Sales, Software Industry, Sales Process, PaaS, Consulting, Managed Services, Marketing Strategy, SAN, Storage Area Networks, Storage Solutions, Training, Enterprise Storage, Business Process, Channel Strategy, Sales Channel..., Channel Account..., Channel Relationship..., Salesforce.com
Education
DePaul University 1984 — 1986
BSC, Sales Marketing and Management
DePaul University
ServiceNow – The Enterprise Cloud Company June 2015 - Present
ServiceNow - The Enterprise IT Cloud Company June 2014 - Present
ServiceNow September 2012 - June 2014
Service-now.com August 2011 - October 2012
Bridgepoint Education January 2012 - August 2012
Kaplan College November 2009 - April 2011
University of the Rockies/Bridgepoint April 2009 - August 2009
San Diego Candle March 2002 - March 2009
E-Cycling Store January 2004 - July 2008
Disney ABC Television Group January 2002 - March 2002
Skills
Video Editing, Customer Relations, Animation, Storyboarding, Art Direction, Management, Marketing Management, Graphic Design, Motion Graphics, Digital Illustration, Concept Design, Concept Development, Team Leadership, Eloqua, Adobe Creative Suite, Photoshop, Illustrator, Vector Illustration, After Effects, Premiere, SaaS, Marketing, Microsoft Office, Account Management, Cloud Computing, Leadership, Email Marketing, PowerPoint, Enterprise Software, Microsoft Excel, Sales, Project Management, Adobe, Eloq, Event Management, Event Marketing Strategy, Marketing Event Planning, Customer Service, Training, Sales Operations, Sales Process, Solution Selling
Education
Ashford University 2009 — 2011
Master of Arts, Organizational Management; Project Management
The Art Institute of California 2002 — 2005
Bachelor of Science, Media Arts and Animation
ServiceNow - The Enterprise IT Cloud Company October 2014 - Present
ServiceNow November 2012 - October 2014
Apptio June 2012 - October 2012
Hewlett Packard January 2006 - June 2012
Peregrine Systems April 2000 - January 2006
Cabot Corporation October 1995 - April 2000
SSAI 1990 - 1992
Skills
Enterprise Software, Pre-sales, Cloud Computing, SaaS, IT Asset Management, IT Service Management, CMDB, Professional Services, Solution Architecture, ITIL, Solution Selling, Sales Enablement, TBMA, Active TS/SCI Clearance, Enterprise Architecture, Partner Management, Virtualization, Management, Business Process, Data Center, HP, Infrastructure, PaaS, Software Industry, Managed Services, Systems Management, Go-to-market Strategy, IT Operations, Service Management, Integration, IT Strategy, Business Alliances, IT Management
Education
Auburn University 1987 — 1990
BS, Management Information Systems
University of Georgia 1985 — 1987
SaltStack March 2013 - Present
ServiceNow July 2008 - March 2013
Symantec April 2007 - June 2008
Altiris February 2002 - March 2007
Lone Peak Communications August 2001 - February 2002
Lineo January 2000 - August 2001
Pittsburgh Pirates May 1992 - October 1992
Skills
Nunchucks skills, IT Service Management, SaaS, Cloud Computing, Service Desk, CMDB, Enterprise Software, Social Media, Sales Enablement, Messaging, Analyst Relations, Blogging, SaltStack, Configuration Management, Open Source Software, Social Marketing, Systems Management, Editing, Marketing, Strategic Partnerships, PaaS, Media Relations, Copywriting, Marketing Communications, Corporate Communications, B2B Marketing, Start-ups, IPO, Mergers & Acquisitions
Education
Brigham Young University 1993 — 1999
BA, Communications
Mt. Lebanon High School 1989 — 1993
Diploma, Education
ServiceNow – The Enterprise Cloud Company March 2015 - Present
ServiceNow January 2014 - March 2015
Apptio January 2011 - January 2014
Symantec (Formerly Veritas) 2004 - 2010
VERITAS Software 2001 - 2004
VERITAS Software 1999 - 2001
Silicon Graphics 1997 - 1999
Motorola 1994 - 1997
EO 1992 - 1994
ElectronInk 1991 - 1992
Skills
Online Help, Technical Communication, Technical Writing, Strategy, Technical Documentation, Software Documentation, Agile Methodologies, Visio, Enterprise Software, User Experience, XML, Software Development, Management, SaaS, Testing, FrameMaker, DITA, Single Sourcing, Quality Assurance, Virtualization, HTML, SharePoint, Manuals, Information Architecture, SnagIt, XMetal, Distributed Systems, Scrum, Content Management, Structured Authoring, Software Project..., Agile Project Management, User Interface, Information Development, Confluence, Unix, Requirements Analysis, Training, Captivate, Requirements Gathering, CSS, Cloud Computing, Technical Training, JavaScript, E-Learning
Education
University of Illinois at Urbana-Champaign 2013 — 2014
Certificate, Web Programming
Society for Technical Communication 2012 — 2012
Bellevue College 2007 — 2008
The University of Chicago 1980 — 1984
Bachelor of Arts, Mathematics
ServiceNow July 2012 - Present
Indusvalley consultants November 2011 - April 2014
Thomson Reuters November 2011 - June 2012
Hewlett-Packard April 2010 - October 2011
Hewlett-Packard September 2009 - March 2010
Indusvalley consultants October 2007 - March 2010
Wells Fargo October 2007 - September 2009
Skills
Web Services, SDLC, Java, XML, Agile Methodologies, Spring, Hibernate, Tomcat, Scrum, Ant, JUnit, SOAP, JSP, REST, Maven, Servlets, JDBC, Eclipse, XSLT, JSON, JavaScript, Subversion, Test Driven Development, AJAX, Object Oriented Design, SOA, Java Enterprise Edition, EAI, IT Service Management, SQL, Design Patterns, JMS, Struts, UML, Oracle, Weblogic, Core Java, Git
Education
University of Dayton 2004 — 2006
Master, Electrical and Computer engineering
Jawaharlal Nehru Technological University 1999 — 2003
Bachelors, Electrical, Electronics and Communications Engineering
St.Ann's 1987 — 1997
High School
ServiceNow February 2013 - Present
Hazelden Foundation January 2006 - February 2013
Hazelden Foundation January 2001 - January 2006
Stockwalk Group May 2000 - December 2000
U S WEST !nterprise Networking November 1999 - May 2000
Ovation Communications January 1999 - November 1999
ExecuTrain of Minnesota August 1995 - January 1999
Tena Companies August 1992 - August 1995
Northern Illinois University August 1990 - August 1992
Kishwaukee College August 1991 - May 1992
Skills
IT Service Management, IT Strategy, Business Relationship..., IT Financial Management, IT Management, Project Management, Personality Styles, ITIL, Process Management, service request..., Change Management, Program Management, Service Delivery, Social Media, Mobile Computing, Incident Management, Infrastructure Projects, Infrastructure Planning, Budgeting, Help Desk Support, Leadership, Coaching, Vendor Management, Service-Now, Team Leadership, Process Improvement, MS Project, Contract Negotiation, Software Documentation, Healthcare Information..., Troubleshooting, Cross-functional Team..., Project Planning, Customer Service, Public Speaking, IT Operations, Quantitative Research, Qualitative Research, Service Catalog, Budgets, Management, Business Process..., Strategy, Information Technology, Training, Enterprise Architecture, Business Analysis, Infrastructure
Education
Northern Illinois University 1990 — 1992
M.A., Communication Studies
St. Cloud State University 1987 — 1990
B.A., Speech Communication
Normandale Community College 1985 — 1987
A.A., General Studies
Oracle September 2015 - Present
Baylor Bear Foundation December 2009 - Present
Gravitant February 2014 - September 2015
Carroll Dunn January 2014 - December 2014
ServiceNow January 2013 - January 2014
VMware March 2011 - January 2013
DynamicOps September 2010 - March 2011
Veeam Software December 2008 - September 2010
VMware December 2006 - December 2008
Dell Asia-Pacific February 1998 - December 2006
Skills
VCP, VMware Infrastructure, IT Governance, Cloud Computing, IT Service Management, Provisioning, Virtualization, IT Management, IT Operations, Compliance, VMware ESX, Dell PowerEdge Servers, Philanthropy, Fundraising, Charitable Giving, Baylor, System Automation, Virtualization Solutions, VMware, Travel, Family Vacations, Inclusive Resorts, Sales Operations, Sales Management, Cisco Technologies, Linux, SaaS, Public Speaking, Management, Professional Services, Governance, Servers, Enterprise Software, Data Center, Disaster Recovery, Solution Selling, SAN, Program Management, Storage Area Networks, VDI, NetApp, Enterprise Architecture, Infrastructure, Storage, Citrix, High Availability, Storage Virtualization, ITIL, Pre-sales, Business Continuity
Education
Baylor University 1994 — 1998
BBA, Management Information Systems, Communications
Highland
Leona Valley Elementary
Sunday
ServiceNow December 2012 - Present
Service-now.com June 2011 - December 2012
Mitchell International June 2010 - June 2011
FICO November 2007 - October 2010
Adicio, Inc. 1999 - 2007
Skills
Cloud Computing, Enterprise Software, IT Service Management, ITIL, Incident Management, Integration, Process Improvement, Professional Services, Program Management, Project Managers, SDLC, SaaS, Service Delivery, Software Project..., Team Building, Vendor Management, Web Services, Salesforce.com
Education
California State University-Sacramento 1994 — 1997
B.A., Communication Studies
University of California, San Diego
(LAMP) Leadership and Management Program
ServiceNow September 2012 - Present
Oracle September 1997 - September 2012
Siebel Systems September 1997 - January 2006
Information Management Associates 1995 - 1997
Booz Allen Hamilton 1992 - 1995
Comcon 1988 - 1990
Skills
Siebel, Call Center, Customer Relations, Account Management, Customer Satisfaction, Solution Architecture, Sales Support, Business Process, Business Analysis, Professional Services, Solution Design, Business Process Design, IT Strategy, Management Consulting, Sales Process, Enterprise Software, Start-ups, Program Management, Call Centers, Business Development, Integration, Oracle, Vendor Management, Outsourcing, Customer Service, Sales Operations, CRM, SDLC, Consulting, SaaS, Enterprise Architecture, Software Project..., Requirements Analysis, Business Intelligence, Pre-sales, Product Management, Business Process..., IT Service Management, EAI, Software Development, Cloud Computing, Management, Leadership, Solution Selling
Education
Monmouth University 1984 — 1988
Bachelor of Science
Monmouth University 1984 — 1988
BS
ServiceNow February 2013 - Present
Sales Director, Hewlett-Packard April 2010 - June 2012
Hewlett-Packard 2007 - 2010
Hewlett-Packard 2003 - 2007
Hewlett-Packard 2001 - 2003
Hewlett-Packard 1999 - 2001
Hewlett-Packard 1997 - 1999
Skills
Team Leadership, Building Relationships, Account Management, Strategic Planning, Resource Management, Solution Selling, Consultative Selling, Cloud Computing, Information Security..., Strategic Partnerships, Business Intelligence, New Business Development, Enterprise Software, Managed Services, Strategic Sales Plans, Sales Management, Strategic Sales..., C-Level Relationships, Growing Trusted..., Consulting Services, Consulting, SaaS, Sales & Marketing...
Education
California State Polytechnic University-Pomona
Bachelor of Science Degree in Electronics Engineering Technology
ServiceNow January 2014 - Present
ServiceNow January 2013 - December 2013
Service-now.com January 2011 - December 2012
ING Americas April 2006 - December 2010
ING Distributor Services January 2003 - April 2006
ING Distributor Services January 2001 - January 2003
Interstate Assurance Company January 1995 - January 2001
Skills
Management Consulting, Testing, Project Coordination, Team Building, Customer Service, Leadership, Analytical Skills, Integrity, Consensus Building, SDLC, Integration, SaaS, ITIL, IT Service Management, Security, Change Management, Project Management, Cross-functional Team..., Account Management, Team Leadership, Risk Management, Enterprise Software, Vendor Management, Visio, Cloud Computing, IT Management
Education
Drake University 1991 — 1995
Bachelor of Arts, Political Science/History
Academy of Life Underwriters
ServiceNow January 2013 - June 2015
ServiceNow, Inc. November 2010 - December 2012
Illumina September 2007 - August 2010
Ernst & Young October 1999 - August 2007
Skills
SEC filings, Sarbanes-Oxley Act, Revenue Recognition, Accounting, Technical Accounting..., Financial Reporting, US GAAP, GAAP, Auditing, Internal Controls, Sarbanes-Oxley, Consolidation, Financial Analysis, Internal Audit, Financial Accounting, Big 4, SEC Filings, Finance
Education
James Madison University 1995 — 1999
BS, Accounting Information Systems
ServiceNow July 2015 - Present
ServiceNow – The Enterprise Cloud Company September 2012 - July 2015
ServiceNow July 2010 - September 2012
ServiceNow January 2009 - July 2010
ServiceNow January 2007 - January 2009
Pechanga Resort & Casino June 2004 - January 2007
Skills
SaaS, Cloud Computing, ITIL, Integration, IT Service Management, Enterprise Software, Enterprise Architecture, IT Strategy, Professional Services, Solution Architecture
Education
California State University-San Marcos 2000 — 2002
CS, Computer Science, Mathematics
ServiceNow May 2012 - Present
MicroFinance Transparency July 2011 - May 2012
Parity Computing Inc. July 2005 - March 2012
Nevada State College January 2011 - December 2011
The Pennsylvania State University July 2009 - July 2011
MetaMetrics, Inc. February 2006 - January 2009
Walden University June 2004 - August 2006
University of West Bohemia July 2005 - January 2006
Southern Methodist University August 2005 - December 2005
Open University March 2004 - August 2004
Skills
Python, Django, XML, XHTML, SQL Server, MySQL, PostgreSQL, Java, Linux, Windows, Mac OS X, tdd, Agile, OOP, OOAD, VBA, Natural Language..., Computational..., Bioinformatics, Machine Learning, JavaScript, SQL, Weka, LaTeX, PHP, C++, Eclipse, NetBeans, Microsoft Office, Technical Documentation, Writing, HTML, Git, Tortoise SVN, Subversion, Mercurial, Bazaar, SQLite, Perl, R, Statistics, CSS, Minitab, Data Mining, Matlab, Maple
Education
New Jersey Institute of Technology 2001 — 2004
MS, Information Systems
The University of Edinburgh 2002 — 2003
M.Sc., Speech and Language Processing
University of Oklahoma 1993 — 2001
BA, History, History of Science
The University of Glasgow 1999 — 2000
N/A, History, Archeology
OSSM 1991 — 1993
ServiceNow March 2013 - Present
Bea Design September 2007 - Present
The Creative Slant February 2006 - June 2011
Websense January 2004 - October 2010
Skills
Graphic Design, Logo Design, Corporate Identity, Layout, Brochures, Art Direction, Typography
Education
San Diego City College 2002 — 2004
Associates, Graphic Design
The Art Institute of California - San Diego 2002 — 2002
Graphic Design Program
Arizona State University 1993 — 1998
B.S., Zoology
ServiceNow – The Enterprise Cloud Company February 2015 - Present
The In Between Girls Blog June 2011 - Present
ServiceNow August 2013 - February 2015
ServiceNow – The Enterprise Cloud Company March 2013 - August 2013
Investing House Inc October 2012 - May 2013
GRASP Mediation June 2012 - October 2012
Fashion Week San Diego April 2012 - October 2012
BERKMAN October 2011 - December 2011
Banana Republic August 2009 - January 2011
The Thunderword October 2009 - February 2010
Skills
Blogging, Social Networking, Social Media, Public Relations, Press Releases, Social Media Outreach, Creative Writing, Customer Service, Social Media Marketing, Web Content Creation, Google Analytics, Website Development, Customer Engagement, News Writing, Facebook, Editing, Professional..., SEO, AP Style, Jive, Drupal, Event Management, Media Relations
Education
San Diego State University 2010 — 2012
Bachelor of Arts (B.A.), Journalism with an emphasis in Public Relations
Highline Community College 2008 — 2010
Associate of Arts (A.A.), Communications
Thomas Jefferson High school 2006 — 2009
High school diploma
H. Engineering May 2014 - September 2014
ServiceNow January 2013 - November 2013
Bayview Care January 2012 - December 2012
Apprise Capital Partners July 2010 - October 2011
There, Inc. October 2008 - June 2010
Vormetric, Inc. June 2006 - October 2008
Skills
Geology, Petroleum Geology, Well Logging, Project Management, Management, Program Management, MS Project, Strategic Partnerships, Partner Management, Process Improvement, Project Management Tools, Photoshop, Network+, Microsoft Project, Product Management, Enterprise Software
Education
The University of Southern Mississippi 2012 — 2016
Bachelor's Degree, Geology/Earth Science, General
Colorado Technical University 2009 — 2012
Bachelor's Degree, Project Management, 3.8
derby high school
ServiceNow September 2014 - Present
ServiceNow December 2012 - Present
ServiceNow November 2010 - December 2012
OhioHealth July 2010 - November 2010
OhioHealth October 2009 - November 2010
OhioHealth August 2008 - October 2009
Skills
Strategy, SaaS, Cloud Computing, Enterprise Software, IT Service Management, Process Improvement, Incident Management, Vendor Management, Program Management, Product Development, Cross-functional Team..., Business Strategy, ITIL, Management, Professional Services, Business Process, Sales, Business Analysis, PaaS, Team Leadership, Talent Acquisition, Product Management, Portfolio Management, Venture Capital, Service Management, Legal Compliance, GRC, Risk Governance, Product Marketing, Business Development, ServiceNow, Positioning, P&L Management, Competitive Intelligence
Education
Ohio Northern University—Claude W. Pettit College of Law
JD - Juris Doctor, Law
Kenyon College
BA, Political Science, Neuroscience, Anthropology
ServiceNow January 2012 - Present
Cisco August 2007 - January 2012
Cisco August 2006 - July 2007
Nanometrics Incorporated June 2004 - September 2004
Stellartech Research June 2003 - September 2003
Skills
Service-Now, SaaS, ITIL, Cloud Computing, CCNP, CCDP, VCP 4, CMDB, VTSP, CCSP, Data Center, Virtualization, Pre-sales, VMware, TCP/IP, Network Architecture, Load Balancing, Enterprise Software, Cisco Technologies, CCIE, Networking, WAN Optimisation, Routing, IT Service Management, Citrix, Unified Communications
Education
California Polytechnic State University-San Luis Obispo 2002 — 2006
Electrical Engineering
California Polytechnic State University-San Luis Obispo 2002 — 2006
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
ServiceNow - The Enterprise IT Cloud Company July 2014 - Present
ServiceNow - The Enterprise IT Cloud Company April 2014 - June 2014
ServiceNow September 2012 - March 2014
LogMeIn July 2011 - September 2012
Direct Partners July 2010 - January 2011
The UPS Store July 2009 - January 2010
Caliper Life Science May 2008 - September 2008
Skills
Salesforce.com, Lead Generation, Email Marketing, Account Management, SaaS, Sales, Marketing Strategy, Cold Calling, Enterprise Software, New Business Development, Sales Prospecting
Education
Northeastern University 2008 — 2011
Bachelor of Science Degree, Business Administration2011
Hopkinton High School
Pace University - Lubin School of Business
ServiceNow - The Enterprise IT Cloud Company January 2014 - September 2015
ServiceNow - The Enterprise IT Cloud Company April 2013 - December 2013
ServiceNow January 2012 - April 2013
Service-now.com October 2009 - December 2011
CariNet March 2009 - October 2009
Skills
CMDB, Cloud Computing, Python, Service-Now, Bash, SaaS, Linux, ITIL, IT Service Management, Orchestration, MySQL, Service Catalog, Open Source, PaaS, JavaScript, XML, Enterprise Software, JSON, REST, SOAP, Amazon Web Services..., Scalability, High Availability, Enterprise Architecture, Shell Scripting, SOA, Databases, Architecture, Solution Architecture, Web Services, Unix, Infrastructure, Distributed Systems, Virtualization, Apache, Scrum, Agile Methodologies, Software Development, DNS, Java, Eclipse, Git, IT Operations, Integration, VMware, Software Engineering, Troubleshooting
Education
Cal State San Marcos 2004 — 2004
MiraCosta College 2000 — 2003
LANDESK Software June 2015 - Present
DortchOnIT.com March 2015 - June 2015
Intréis September 2014 - March 2015
DortchOnIT.com August 2014 - September 2014
ServiceNow February 2012 - August 2014
DortchOnIT.com January 2009 - February 2012
Focus.com July 2009 - October 2010
Aberdeen Group (a Harte-Hanks Company) September 2007 - January 2009
ebizQ.net 2007 - 2009
High-Tech Connect February 1996 - August 2007
Skills
Strategy, SaaS, Online Marketing, Cloud Computing, Start-ups, Analyst Relations, B2B Marketing, Public Speaking, Content Strategy, Marketing Strategy, Competitive Analysis, Content Development, Social Media, Public Relations, Integrated Marketing, Strategic Partnerships, Social Media Marketing, Leadership, Technical Writing, Online Advertising, Market Analysis, Customer Engagement, Marketing Communications, Blogging, Consultants, Strategic Consulting, Go-to-market Strategy, IT Strategy, Business Intelligence, Management, Business Strategy, Market Research, Industry Analyst..., New Business Development, Content Writing, IT Management, Customer Experience, B2B, Influencer Marketing, Business Process..., Small Business, Customer Insight, Knowledge Management, Information Technology..., Competitive Marketing..., Enterprise Software, CRM, Branding & Identity, Awesomeness, Marketing
Education
Massachusetts Institute of Technology 1973 — 1976
Computer Science, Theater, Writing
Massachusetts Institute of Technology 1973 — 1976
Integrated Solutions Management, Inc. (ISM) July 2015 - Present
ServiceNow - The Enterprise IT Cloud Company February 2014 - July 2015
ServiceNow January 2008 - February 2014
Gemological Institute of America February 2000 - November 2007
World Wide Implementations August 1997 - January 2000
Skills
Business Strategy, Solution Architecture, DHCP, IT Transformation, Testing, ITIL, Service-Now, Incident Management, IT Service Management, CMDB, Change Management, Cloud Computing, Configuration Management, Enterprise Software, IT Management, IT Operations, Integration, Managed Services, Problem Management, Professional Services, Program Management, SaaS, Strategy, Service Management, Training, IT Strategy, Management, Enterprise Architecture, Information Technology, Consulting, Data Center
Education
Gemological Institute of America 2005 — 2006
AJP, DG, Gemology
MCAGCS 1985 — 1986
Communications Electronics
ServiceNow - The Enterprise Cloud Company July 2013 - Present
ServiceNow February 2012 - Present
EMC July 2009 - March 2012
Data Domain (Acquired by EMC) August 2006 - March 2012
Modem Media December 2005 - July 2006
Mentor Graphics September 2003 - November 2005
Saba July 2000 - April 2003
C-Cube June 1999 - June 2000
USWeb/CKS February 1997 - June 1999
Unisys December 1992 - February 1997
Skills
Integrated Marketing, Analytics, Digital Strategy, Marketing Automation, Demand Generation, Marketing Strategy, Lead Generation, Digital Marketing..., Salesforce.com, Social Media, Change Management, Global Marketing, Community Development, Segmentation, Business Requirements, Customer Acquisition, Business Analytics, lead nurturing, eloqua, Demand Management, Web Marketing, Strategy, Business Process..., Marketing, Strategic Partnerships, Multi-channel Marketing, Marketing Operations, Enterprise Software, Direct Marketing, Go-to-market Strategy, Eloqua, Cloud Computing, Program Management, CRM, SaaS, Messaging, B2B Marketing, Sales Enablement, Product Launch, Aprimo, Digital Marketing, Business Intelligence, Lead Management
Education
Samuel Curtis Johnson Graduate School of Management at Cornell University 2014 — 2015
Advanced Market Research / Data-Driven Marketing Certification
Boston University
B.S.
Golden Gate University
M.A.
ServiceNow – The Enterprise Cloud Company January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company April 2014 - January 2015
ServiceNow August 2012 - April 2014
ServiceNow December 2011 - July 2012
ServiceNow June 2011 - November 2011
ServiceNow January 2011 - May 2011
ServiceNow December 2009 - December 2010
Intuit 2007 - 2009
Skills
SaaS, iPhone development, PaaS, ITIL, Outstanding Customer..., Professional Services, Customer Focus, iOS development, Customer Service, Customer Oriented, Sales, Management, Team Leadership, Visionary, Forward Planning, Forward Thinking, Corporate Communications, Team Building, Recruiting, Product Development, Follow Through, Following Up, Scalability, Microsoft Excel, PowerPoint, Presenter, Presentation Development, Technical Presentations, Organization, Organizational..., Team Management, Interviewing Skills, Telephone Interviewing, Coaching, Constructive Feedback, Professional..., Listening to customers, LinkedIn, Persuasion, Persuasive Speaker, Persuasive Presentations, Persuasive Presentation..., Storytelling, Interactive Storytelling, Service-Now, JavaScript, Cloud Computing, Information Technology, Networking, Enterprise Software
Education
University of California, Santa Cruz
BS, Information Systems Management
Universiteit Maastricht 2005 — 2005
Operations Research, Decision Analysis, Linear Programming
ServiceNow January 2014 - Present
ServiceNow March 2013 - January 2014
VFA April 2011 - March 2013
Akamai Technologies August 2009 - April 2011
Boston Scientific July 2007 - August 2009
Teradyne May 2006 - July 2007
Skills
Salesforce.com, Forecasting, Budgets, Financial Reporting, Analytics, Microsoft Excel, Sales Operations, Management, Finance, Pricing, Sales, Cloud Computing
Education
Babson College - Franklin W. Olin Graduate School of Business 2009 — 2013
MBA, Business Administration and Management, General
Bentley University 2002 — 2006
Bachelor of Science (BS), Mathematics
ServiceNow - The Enterprise IT Cloud Company March 2014 - Present
ServiceNow February 2012 - March 2014
Fruition Partners May 2010 - January 2012
Skills
JavaScript, HTML, Databases, Database Administration, CSS, Jelly, Python, Processing, MySQL, ITIL, Integration, Service-Now, IT Service Management, SQL, XML, Change Management, Cloud Computing, Troubleshooting, CMDB
Education
Indiana University Bloomington 2006 — 2010
Bachelor of Science, Informatics
ServiceNow – The Enterprise Cloud Company January 2015 - Present
ServiceNow April 2012 - December 2014
EMC December 1999 - April 2012
Skills
Solution Selling, Cloud Computing, Salesforce.com, Direct Sales, Account Management, Sales Process, Marketing Strategy, Social Media Marketing, Cold Calling, Business Development, Sales Management, New Business Development, SaaS, Channel, Lead Generation, Business Alliances, Start-ups, Strategy, Contract Negotiation, Management, Marketing, Go-to-market Strategy, Partner Management, Sales Presentations, CRM, Sales, Sales Operations, Competitive Analysis, Strategic Partnerships, Data Center, B2B, Storage, Managed Services, Demand Generation, Enterprise Software, Professional Services, Channel Partners, Sales Enablement, Pre-sales, Storage Solutions, Selling, Complex Sales, Storage Virtualization, Enterprise Storage, Vendor Management, PaaS, Product Marketing, Software Industry, Virtualization, Cross-functional Team...
Education
Michigan State University - The Eli Broad Graduate School of Management 1992 — 1997
Bachelor of Arts (B.A.), Communication and Media Studies
ServiceNow - The Enterprise IT Cloud Company October 2014 - Present
ServiceNow January 2013 - October 2014
ServiceNow September 2012 - December 2012
Doyenz April 2012 - July 2012
Clingman Engineering Systems January 2010 - April 2012
Highline Community College 2011 - 2012
Steadfast Solutions April 2010 - April 2011
EMAG Technologies August 2009 - October 2009
Impact Concessions inc September 2007 - September 2007
Wal-Mart August 2004 - November 2005
Skills
Programming, Java, C++, C#, Microsoft Office, MySQL, Government, Computer Security, Engineering, Computer Hardware, Retail, Customer Service, Windows, Team Leadership, Inventory Management, Linux, Software Development, Cloud Computing, Systems Engineering, SQL, Perl, Storage, Software Design, Software Engineering, Eclipse, C, VMware ESX, Distributed Systems, HTML, Shell Scripting, Agile Methodologies, Unix, Bash, Object Oriented Design, Web Services, REST, System Architecture, Python, Integration, TCP/IP, Scrum, JavaScript
Education
University of Washington 2007 — 2009
BS, Computer Engineering
Green River Community College 2004 — 2007
AA, Computer Engineering
Pierce County Community College 2002 — 2004
prerequisites
ServiceNow - The Enterprise IT Cloud Company February 2014 - Present
ServiceNow - The Enterprise IT Cloud Company April 2012 - February 2014
ServiceNow October 2011 - April 2012
Vivature Health May 2009 - September 2011
Qualcomm April 2008 - September 2008
Skills
JavaScript, MySQL, Java, AJAX, C#, Hibernate, Eclipse, C++, XHTML, CSS, JDBC, Git
Education
San Diego State University-California State University 2006 — 2009
Master's degree, Computer Science, 3.48
North South University 2000 — 2004
Bachelor of Science (B.S.), Computer Science
ServiceNow – The Enterprise Cloud Company January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company March 2014 - Present
ServiceNow January 2013 - Present
Service-now.com May 2011 - December 2012
Deloitte Consulting August 2010 - May 2011
Qualcomm, Inc. September 2001 - August 2010
Gateway October 2000 - October 2001
Deloitte Consulting June 1996 - October 2000
Nestle 1993 - 1996
Skills
Web Applications, Center of Excellence, IT Strategy, IT Transformation, IT Service Management, ITIL v3 Foundations..., ITIL, SaaS, Call Center, IT Operations, Cloud Computing, Business Strategy, PaaS, Disaster Recovery, Service Delivery, Information Technology, Program Management, System Deployment, Call Centers, Service Management, Service-Now
Education
California State University-Fullerton 1987 — 1990
ServiceNow February 2013 - Present
Intelinet / Service-now.com January 2012 - February 2013
Keepers, Inc. April 2011 - July 2011
Gartner April 2009 - April 2011
FedSources, Inc. June 2006 - March 2009
FedSources, Inc. 2006 - 2007
Skills
Salesforce.com, Account Management, Business Development, Government, Market Research, Solution Selling, New Business Development, Strategic Planning, Sales, Competitive Intelligence, Program Management, Government Contracting, SaaS, Sales Process, Competitive Analysis, Proposal Writing, Federal Government, Social Media, Market Intelligence, Management Consulting, Enterprise Software, Analysis, Direct Sales, Strategic Partnerships, Cloud Computing, Professional Services, Strategy, CRM, Lead Generation, IT Service Management, ITIL, Management, PaaS, Software Industry, Go-to-market Strategy, Sales Enablement, Business Intelligence
Education
Christopher Newport University 2002 — 2006
Bachelor of Arts, Political Science - History
Christopher Newport University 2002 — 2006
Bachelor's Degree, Political Science and Government
RMA
ServiceNow - The Enterprise IT Cloud Company January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company April 2014 - March 2015
ServiceNow January 2013 - March 2014
PTC April 2012 - December 2012
Parametric Technology Corporation August 2011 - April 2012
Raytheon May 2010 - August 2011
US Army May 2003 - September 2008
Skills
Negotiation, Procurement, Sourcing, Security Clearance, DoD, Team Leadership, Military, Project Management, Strategic Planning, Program Management, Government, Analysis, Process Improvement, Sales, Cross-functional Team..., Business Development, Defense, Risk Management, Training, Security, Team Building, Leadership, Cloud Computing, Enterprise Software
Education
Boston University Graduate School of Management 2008 — 2012
M.B.A. / M.A., Business Administration / International Relations, 3.56
Johnson & Wales University 1998 — 2002
Bachelor of Science, Financial Services Management
ServiceNow March 2012 - Present
IBM August 2010 - March 2012
Metastorm August 2007 - September 2010
Proforma Corp August 2006 - August 2007
CA Technologies January 1999 - July 2006
Skills
ITIL v3 Foundations..., Enterprise Software, SaaS, Enterprise Architecture, Cloud Computing, Virtualization, Salesforce.com, Unix, VMware, Pre-sales, Software Development, SDLC, Integration, Solution Architecture, Professional Services, Solution Selling, SOA, IT Service Management, IT Strategy, Business Intelligence, ITIL, Requirements Analysis
Education
James Madison University
BA
ServiceNow July 2012 - Present
ServiceNow July 2011 - September 2012
Hewlett-Packard February 2011 - July 2011
Hewlett-Packard June 2010 - February 2011
Hewlett-Packard March 2010 - June 2010
Qualcomm September 2002 - April 2010
Peregrine Systems September 1997 - September 2002
Apsylog UK May 1996 - September 1997
EASAMS Ltd June 1992 - May 1996
Skills
JavaScript, Agile, Requirements Analysis, Analysis, Java, Software Development, Visual Basic, User Interface, IT Asset Management, IT Service Management, ITIL, CMDB, Testing, Service Management, Enterprise Software, Architecture, SQL, Windows, Cloud Computing, Asset Management, Asset, Software Asset..., Programming, SDLC, Automation, UML, Scrum, Vendor Management, SaaS, Software Design, Agile Methodologies, SOA, Web Applications, Oracle, Software Documentation, Solution Architecture, Product Management, Enterprise Architecture, Virtualization, Cross-functional Team..., Architectures
Education
Farnborough College of Technology 1993 — 1995
HNC, Software Engineering
LinkedIn April 2012 - Present
ServiceNow February 2012 - April 2012
Yahoo! Inc March 2004 - February 2012
The Fantastic Corporation July 2002 - March 2004
Skills
Memcached, Unix, PHP, Selenium, REST, MySQL, PHPUnit, JavaScript, CSS, HTML, SQL, jQuery, XML, XHTML, AJAX, JSON, Apache, Web Development, LAMP, Test Automation, HTML5, YUI, Linux, Python, SOAP, Prototype, MicroStrategy Reporting, Kanban
Education
California State University-East Bay 2000 — 2002
BS, Computer Science
Lomonosov Moscow State University (MSU) 1989 — 1993
AA, Physics
LinkedIn March 2015 - Present
LinkedIn September 2012 - Present
ServiceNow May 2012 - September 2012
Yahoo! July 2011 - May 2012
Yahoo! December 2009 - July 2011
Yahoo! July 2007 - December 2009
Yahoo! October 2005 - January 2007
Yahoo! June 2005 - October 2005
Skills
REST, MySQL, JavaScript, Perl, PHP, Web Services, Python, Agile Methodologies, CSS, Web Applications, jQuery, HTML, Scalability, Object Oriented Design, javascript mvc, Architecture, XML, YUI, Backbone.js, PostgreSQL, jasmine bdd
Education
Western Kentucky University 2003 — 2005
MS, computer science
Jawaharlal Nehru Technological University 1999 — 2003
BTech, computer science and engineering
Internet Identity June 2015 - Present
ServiceNow March 2013 - May 2015
GCI - General Communication Inc. November 2012 - February 2013
Clearwire October 2011 - November 2012
Riverbed Technology February 2011 - October 2011
Denali Advanced Integration July 2010 - January 2011
Washington State DOH February 2010 - July 2010
Department of Information Services, Washington State October 2007 - February 2010
General Dynamics C4S July 2003 - October 2007
Ericsson IP Infrastructure March 2001 - July 2003
Skills
Network Administration, VoIP, Network Security, MPLS, Network Design, Cisco, Routers, Juniper, TCP/IP, VPN, Cisco Technologies, IP, Firewalls, Security, Network Architecture, Routing, Networking, Juniper Technologies, Cloud Computing
Education
Chaminade University of Honolulu 1993 — 1995
Associate of Arts (A.A.), General Studies
Defense Language Institute 1991 — 1992
Diploma, Mandarin Chinese
EasyVista March 2014 - Present
Axios Systems March 2012 - September 2012
ServiceNow July 2009 - March 2012
HealthFusion January 2007 - July 2009
Club One May 1999 - July 2009
AEG December 1995 - August 1996
Cleveland Cavaliers December 1994 - December 1995
Skills
IT Service Management, Enterprise Software, SaaS, ITIL, Solution Selling, Selling, Sales Operations, Business Development, Cloud Computing, Sales, Cold Calling, Objection Handling, CRM, Team Leadership, Consultative Selling, Pre-sales, Sales Management
Education
Southwestern University School of Law 2001 — 2002
Law
Loyola Marymount University 1997 — 2001
BA, History
ServiceNow October 2012 - Present
Zynga April 2011 - October 2012
adap.tv November 2007 - April 2011
Franklin Templeton Investments March 2005 - November 2007
Wavelink April 2004 - March 2005
Istante Software September 2002 - April 2004
Talking Blocks January 2001 - September 2002
Xpedior September 1999 - January 2001
Skills
Java, Agile Methodologies, Distributed Systems, Scalability, Software Engineering, XML, Web Services, C++, Cloud Computing, SaaS, Enterprise Software, Web Applications, Mobile Devices, Java Enterprise Edition, Integration
Education
California Polytechnic State University-San Luis Obispo
BS
Citrix May 2013 - Present
ServiceNow September 2011 - 2013
BNA Software November 2010 - September 2011
Vocus February 2008 - November 2010
Oracle July 2007 - February 2008
Group Logic, Inc. August 2004 - July 2007
John Hancock Financials June 2003 - August 2004
Skills
SaaS, Cloud Computing, Enterprise Software, Solution Selling, IT Solutions, IT Service Management, Automation, Selling, Direct Sales, Salesforce.com, Lead Generation, Virtualization, VDI, Application..., Account Management, Strategy, IT Strategy, ITIL, Sales Operations, Sales
Education
James Madison University
Marketing
KPMG February 2014 - Present
Women Leading in Technology June 2011 - May 2015
ServiceNow January 2013 - February 2014
EMC January 2011 - 2013
EMC June 2008 - January 2011
EMC July 2006 - June 2008
SunGard February 2005 - June 2006
SunGard August 2003 - February 2005
Georgia State University January 1998 - August 2003
United States Navy October 1993 - October 1997
Skills
Cloud Computing, Disaster Recovery, Storage, Data Center, Virtualization, SaaS, Storage Area Networks, Program Management, VMware, Project Management, Managed Services, IT Strategy, Cross-functional Team..., Process Improvement, Vendor Management, Enterprise Software, Team Leadership, Business Continuity, Business Development, Sales Presentations, Sales, Key Account Management, TCO reduction, IT Management, Storage Virtualization, IT Service Management, Strategy, Enterprise Storage, Leadership, Management, Business Process, Sales Process, Account Management, Professional Services, Information Technology, Strategic Partnerships, Strategic Planning
Education
Keller Graduate School of Management 2006 — 2010
Masters, Business Administration
Georgia State University - J. Mack Robinson College of Business 1998 — 2000
BBA, Computer Information Systmes
St Catherine University's Sales Leadership Cohort 2009 — 2010
Sales Leadership Cohort
PeopleFluent 2014 - Present
TiE Angels Group Seattle 2012 - Present
Caradigm 2013 - 2014
ServiceNow 2012 - 2013
Microsoft 2010 - 2012
Microsoft 2008 - 2010
Microsoft Corporation 2006 - 2008
Microsoft Corporation 2003 - 2007
Bedrock Technologies 2001 - 2003
Wireless Connect 2001 - 2002
Skills
SaaS, Cloud Computing, PaaS, Enterprise Software, Product Management, Technology Evangelist, IaaS, Program Management, Strategic Partnerships, Scalability, Leadership, Distributed Systems, Software Engineering, Business Intelligence, Software Development, CRM, Team Management, Team Leadership, Strategy, Start-ups, Data Center, Security, Analytics, Software Design, Testing, Enterprise Architecture, Agile Methodologies, Architecture, Microsoft SQL Server, Agile Project Management, XML, Big Data, Mobile Applications, Software Project..., SharePoint, Databases, Data Warehousing, System Architecture, Integration, Technical Leadership, SOA, Entrepreneurship, Solution Architecture, Architectures, Scrum, Strategic Planning, Business Strategy
Education
Babson College - Franklin W. Olin Graduate School of Business
MBA, Corporate Strategy and Entrepreneurship
Bentley University
BS, Computer Science
ServiceNow October 2011 - Present
Hewlett Packard December 2005 - 2011
Peregrine Systems August 1999 - December 2005
New Horizons Computer Learning Center August 1997 - August 1999
Council Travel 1992 - 1995
Club Med September 1989 - August 1992
American Savings Bank 1988 - 1989
Skills
Business Development, Project Management, E-Learning, SaaS, ITIL, Enterprise Software, IT Service Management, Cloud Computing, Team Leadership, Analytics, Professional Services, Agile Methodologies, IT Management, PaaS, Pre-sales, Solution Selling, CRM, Solution Architecture, Business Process, Requirements Analysis, Security, Change Management, SharePoint, HP, Technical Training, Training, Enterprise Architecture, Team Management, Data Center, Process Improvement, Product Management, Management, Leadership, Software Project..., Networking, Scrum, Integration, IT Strategy, Curriculum Development, Virtualization, Vendor Management, SDLC, Program Management, Salesforce.com, Business Intelligence, Business Analysis, Software Documentation, PMP, IT Operations, Sales Enablement
Education
State University of New York at Binghamton 1983 — 1987
Bachelor of Science (B.S.), Finance, General, 3.9 GPA
EcoStratus Technologies August 2010 - Present
Acorio January 2015 - Present
KPMG August 2014 - December 2014
Cloud Sherpas May 2013 - August 2014
University of California Office of the President (UCOP) November 2012 - May 2013
SKINNYprice October 2011 - October 2012
ServiceNow December 2011 - July 2012
Bluewolf January 2011 - November 2011
CA June 2009 - January 2011
Oracle Corporation August 2007 - June 2009
Skills
Visio, Strategy, Cloud Computing, Project Management, Team Building, Business Relationship..., Process Improvement, ITIL, Agile Methodologies, Enterprise Software, Vendor Management, SaaS, Management, New Business Development, Solution Selling, Professional Services, Leadership, Business Analysis, CRM, Competitive Analysis, Account Management, Salesforce.com, Direct Sales, IT Strategy, Training, Consulting, Business Intelligence, Security, Networking, Software Development, Sales, Business Strategy, Integration, Sales Management, Pre-sales, Strategic Planning, Product Management, Sales Process, Lead Generation, Service-Now
Education
Northeastern University
MS
Fitchburg State University
BS
University of California, Berkeley - Walter A. Haas School of Business
Master of Business Administration (MBA)
ServiceNow - The Enterprise IT Cloud Company September 2014 - Present
ServiceNow December 2012 - Present
ServiceNow April 2011 - December 2012
Ashford University August 2009 - April 2011
TAG December 2006 - August 2009
South Coast Pool Plastering May 1998 - December 2006
Skills
Cloud Computing, SaaS, ITIL, Sales, Telemarketing, Marketing, Marketing Communications, Graphic Design, Creative Services, Leadership, Lead Generation, Solution Selling, Enterprise Software, Cold Calling, Team Building, Sales Operations, IT Service Management, Time Management, Networking, Direct Sales, CRM, Sales Process, Professional Services, Account Management, Software Industry, Strategic Partnerships, Selling, Sales Enablement, Sales Presentations, Partner Management, Demand Generation, Channel Partners
Education
California State University San Marcos 2003 — 2006
B.A., Communication
Platt College San Diego
A.S., Graphic Design
ServiceNow December 2011 - Present
Flivie Inc June 2010 - March 2012
Alvarion/LGC Wireless/ADC Telecom/Altobridge November 2005 - November 2011
Ixia Communications February 2003 - November 2005
Interwave Communications Inc February 2001 - February 2003
Motorola India Electronics Ltd May 1996 - November 2000
Future Software Ltd July 1995 - May 1996
Skills
GSM, Team Building, Software Development, Software Engineering, Testing, Perl, Telecommunications, Management, C++, Team Leadership, Object Oriented Design, Distributed Systems, Linux, Start-ups, Product Management, Cloud Computing, Agile Methodologies
Education
Indian Institute of Science, Bangalore 1991 — 1995
Master of Engineering
Sri Sarada College, Madras University 1988 — 1991
B.Sc
ServiceNow April 2015 - Present
Towers Watson January 2014 - April 2015
SuccessFactors an SAP Company November 2010 - January 2014
RenewData August 2009 - June 2010
Compuware June 2006 - August 2009
Oracle/RightNow November 2005 - May 2006
Authoria, Inc. June 1999 - July 2005
Skills
SaaS, Cloud Computing, Enterprise Software, Proven Leadership Skills, Sales Management, Solution Selling, Strategic Thinking, Social Media, Social Learning, Collaboration Solutions, Web Analytics, Business Intelligence, Application Management, Knowledge Discovery, Customer Insight, Human Capital Strategy, Strategic Partnerships, Human Capital, New Business Development, Application Lifecycle..., Talent Management, Pre-sales, CRM, Leadership, Direct Sales, Selling, Sales, Management, Professional Services, Software Industry
Education
Illinois State University
BS, Economics
Mead Johnson Nutrition 2013 - Present
ServiceNow 2012 - 2013
Starbucks Coffee Company 2011 - 2012
Microsoft Corporation 2006 - 2011
Roche Diagnostics 2001 - 2006
Eli Lilly and Company 1995 - 2001
Skills
Information Security..., Enterprise Risk..., Law Enforcement, Privacy, Security, Compliance, Investigations, Risk Assessment, CISSP, PCI DSS, Computer Security, Computer Forensics, Security Operations, Penetration Testing, Compliance Management, Security Audits, Security Awareness, HIPAA, Data Privacy, Vulnerability Assessment, Business Continuity, Vulnerability Management, Identity Management, Security Management, ISO 27001, Information Security..., Application Security, Security Policy, Risk Mitigation, NIST, COBIT, Infrastructure Security, Cyber Security, Incident Management, Security Architecture..., Network Security, Data Loss Prevention, SOX, Information Assurance, Governance, FISMA, SSAE16, ISO 31000, NIST 800-53, Risk Management, Information Technology, Information Security, Cloud Computing, Privacy Law, Sarbanes-Oxley Act
Education
Ball State University
Bachelor of Science, Criminal Justice & Criminology, Computer Science
ServiceNow January 2013 - Present
ServiceNow October 2011 - Present
ServiceNow July 2009 - September 2011
ServiceNow May 2007 - June 2009
ServiceNow May 2006 - May 2007
Quest Software January 2005 - May 2006
Quest Software May 1999 - December 2004
Platinum Technology May 1998 - May 1999
Automatic Data Processing June 1992 - May 1998
Skills
SaaS, Video Conferencing, Enterprise Software, Cloud Computing, Product Lifecycle..., IT Service Management, Solution Selling, Professional Services, Sales Enablement, PaaS, Managed Services, Channel, Business Strategy, New Business Development, Executive Management, Sales Management, ITIL, Partner Management, Account Management, Sales Process, IT Strategy, Enterprise Architecture, Pre-sales, Integration, Virtualization, Security, Data Center, Go-to-market Strategy, Business Alliances, Disaster Recovery
Education
Fairfield University
MBA
Hofstra University 1990 — 1992
BBA
Fort Scott Community College 1987 — 1989
Associate Degree
Crossfuze Solutions April 2012 - Present
ServiceNow August 2011 - May 2012
Service-now.com August 2008 - August 2011
Omniture 2007 - August 2008
Novell October 2001 - October 2007
Skills
IT Service Management, Java, JavaScript, PHP, SQL, Perl, C#, ITIL, SaaS, Integrations, Implementation Services, Enterprise Architecture, Integration, Cloud Computing, Configuration Management, Virtualization, SDLC, PaaS, XML, SOAP, Eclipse, Python, Agile Methodologies, Scrum, Enterprise Software, Agile Project Management
Education
Utah State University 2006 — 2008
Masters, Business Administration
Brigham Young University 2001 — 2004
Bachelors, Computer Science
ServiceNow March 2015 - Present
ServiceNow February 2012 - March 2015
Self-Employed October 2010 - February 2012
WebVisible April 2010 - January 2011
Sprint Prepaid Brands (Boost Mobile, Virgin Mobile) April 2008 - April 2010
Teamwork Athletic Apparel July 2007 - April 2008
AAA (American Automotive Association) October 2006 - July 2007
Boeing June 2001 - November 2006
Skills
Market Research, Marketing Research, Strategic Planning, Marketing Strategy, Product Strategy, Market Analysis, Analysis, Business Analysis, Competitive Analysis, Data Analysis, Analytics, Segmentation, Data Mining, SPSS, Nielsen, Consumer Insights, Customer Insight, Market Planning, Business Strategy, B2B, Business Planning, B2C, Telecommunications, Mobile, Competitive Intelligence, Metrics, Customer Experience, Product Marketing, Product Development, Marketing ROI, Mobile Devices, Product Management, Forecasting, Email Marketing, Cross-functional Team..., Leadership, Vendor Management, Marketing, Program Management, Management, Team Leadership, SEM, Project Management, Training, CRM, Strategic Partnerships
Education
University of California, Irvine 1998 — 2002
B.A., Economics, Digital Arts Minor, GPA 3.86
California State University-Fullerton - College of Business and Economics 2009 — 2011
MBA
QA Channel Inc. June 2012 - Present
ServiceNow January 2012 - June 2012
Microsoft Corporation October 2009 - January 2012
Microsoft Corporation 2005 - March 2010
Microsoft Corporation 2004 - 2004
Microsoft Corporation 2001 - 2003
Microsoft Corporation 2000 - 2000
Shri MM Softek Ltd 1999 - 1999
eCredit.com (aka SRR Solutions, aka Software Systems Re-engineering Pvt Ltd) 1997 - 1997
Faculties International (aka Faculties India Systems & Services, aka Faculties India) 1994 - 1996
Skills
Distributed Systems, Business Intelligence, Portals, Search Engine, Technical Leadership, Data Warehousing, Windows, Scalability, Cloud Computing, SaaS, Enterprise Software, Software Design, Windows Azure, Agile Methodologies, Agile Project Management, Software Engineering, Scrum, Software Development, Software Project..., SOA, C++, Visual Studio, Databases, Search Engines, .NET, C#, Microsoft SQL Server, Java, XML, Integration, Perl
Education
Swathy Institute of Technology 1991 — 1992
APGDCA, Computer Software, Computer Programming Languages leading to an Advanced Post Graduate Diploma
Christ University, Bangalore 1989 — 1992
Bachelor Of Science, Mathematics, Electronics & Physics
ServiceNow – The Enterprise Cloud Company March 2015 - Present
Intreis January 2014 - March 2015
Efficient Technology, LLC July 2012 - December 2013
Fruition Partners 2010 - 2012
ServiceNow 2009 - 2010
Oneppo Consulting 2008 - 2009
Kenneth Boroson Architects 2002 - 2006
Yale University 1998 - 2000
Skills
ServiceNow, IT Service Management, ITIL, Cloud Computing, PaaS, SaaS, Strategic Planning, Product Development, JavaScript, Software Development, Team Leadership, Negotiation, Business Analysis, Management Consulting, Business Strategy, Entrepreneurship, Service-Now, SDLC, Product Management, IT Management, Change Management, Outsourcing, Project Management, Leadership, Management, Enterprise Software, Data Center, Professional Services, Vendor Management, Consulting, Integration
Education
University of California, San Diego - The Rady School of Management 2006 — 2008
Master of Business Administration (M.B.A.)
Quinnipiac University 1999 — 2002
BS
Rutgers University-New Brunswick 1998 — 1998
Clarkson University 1997 — 1998
Guilford High School 1994 — 1998
ServiceNow – The Enterprise Cloud Company January 2013 - Present
ServiceNow June 2012 - Present
Datalink April 2011 - June 2012
Carlson Marketing WorldWide January 2010 - January 2011
American Family Insurance October 2007 - January 2010
Pepperweed Consulting September 2006 - January 2010
Carlson Marketing WorldWide 2010 - 2010
HCSC September 2006 - October 2007
Aeritae 2006 - 2006
Great River Energy 2001 - 2005
Skills
ITIL, IT Service Management, Service Delivery, Change Management, Incident Management, Configuration Management, Service Desk, Managed Services, Service Management, IT Operations, Vendor Management
Education
Bemidji State University 1997 — 2001
BS, Computer Science
ServiceNow January 2012 - Present
Idaho Power November 1998 - January 2012
Verio/TABNet 1997 - 1998
QuickQuote 1996 - 1997
Protective Life 1992 - 1996
Andersen Consulting 1990 - 1992
Applied Research 1986 - 1990
Skills
ITSM, ITIL, Process Improvement, Process Engineering, Documentation, Strategic Planning, IT Service Management, Software Documentation, Enterprise Architecture, Business Process, Change Management, Integration, Architecture, Requirements Analysis, Outsourcing, Analysis, Databases, Management, Service-Now, Cloud Computing, Enterprise Software, IT Strategy, Information Technology, SOA, IT Management, SAP
Education
Bellevue University 2008 — 2011
MBA, Management Information Systems
University of Alabama in Huntsville 1986 — 1990
BSE, Industrial & Systems Engineering
ServiceNow – The Enterprise Cloud Company June 2015 - Present
ServiceNow November 2012 - Present
Gen Probe July 2010 - November 2012
Hospira January 2005 - July 2010
California State University San Marcos August 2005 - May 2007
SAIC 2003 - 2004
Skills
Agile Methodologies, Medical Devices, Quality Assurance, Testing, Software Documentation, Visio, Project Management, Requirements Analysis, Software Development, Regression Testing, Cross-functional Team..., Team Leadership, Leadership, Process Improvement, SharePoint, Security, SDLC, Software Quality..., Management, Scrum, Integration, Test Planning, Validation, FDA, Unix, Test Cases, Quality System, SQL, XML, Process Simulation, Quality Center, System Testing, Craft Beer
Education
California State University-San Marcos 2001 — 2007
BA, Mass Media and Communications
Poway 1998 — 2001
Agilysys May 2015 - Present
Agilysys March 2014 - May 2015
ServiceNow November 2012 - February 2014
Microsoft February 2012 - November 2012
Microsoft Corporation December 2009 - February 2012
Opalis Software September 2008 - December 2009
Netuitive August 2007 - August 2008
Hewlett-Packard October 1999 - August 2007
Coherent Technologies September 1996 - October 1999
System Software Associates October 1995 - September 1996
Skills
Agile Methodologies, Scrum, Release Management, Open Source Software, Customer Engagement, Cross-functional Team..., Cloud Computing, Enterprise Software, Evangelism, SaaS, Pre-sales, Solution Architecture, Virtualization, ITIL, Data Center, Systems Management, IT Service Management, Integration, Product Management, Professional Services, Requirements Analysis, Security, Servers, Software Development, System Architecture, Agile Project Management, Unix, Business Process, Business Alliances, Storage, System Deployment, Strategy, Strategic Partnerships, Enterprise Architecture, Distributed Systems, Architectures, Start-ups, Testing, Sales Enablement, HP, IT Strategy, Go-to-market Strategy, Management, IT Management, IT Operations, Solution Selling, Software Engineering, Analytics
Education
Louisiana State University 1989 — 1992
B.S., Physics
ServiceNow 2010 - Present
Linspire, Inc April 2003 - June 2008
Xandros Corporation 2001 - 2003
Rebel.com 2000 - 2001
Statistics Canada 1996 - 2000
Skills
SOAP, Ant, JUnit, Maven, JBoss Application Server, Spring, Tomcat, Git, Java Enterprise Edition, Object Oriented Design, Web Services, Eclipse, Agile Methodologies, Ruby on Rails, OOP, SOA, Software Engineering, AJAX, Logging, Endorsements, Architecture, Distributed Systems, Linux, REST, Thinking Outside The Box, Assertions, CGI/Perl, Architectures, Open Source
Education
Carleton University 1996 — 2000
Bachelor of Computer Science
Fawcett Software December 2014 - Present
ServiceNow January 2012 - December 2014
AMD January 2010 - January 2012
Intersys Consulting July 2009 - February 2010
Intersys Consulting Inc August 2009 - January 2010
Dell October 2004 - April 2009
Dell December 1989 - March 2009
Intersys August 2002 - October 2004
Dell January 2002 - July 2002
Dell November 1989 - January 2002
Skills
JavaScript, ServiceNow, ITIL, Database Management, Incident Management, Change Management, ETL, Configuration Management, Ab Initio, Informatica, Data Warehouse..., Perl, Unix, Oracle RAC, Problem Management, Data Mining, Data Migration, Problem Solving, Discovery, Oracle Infrastructure, GoldenGate, Creative Problem Solving, Oracle SQL, SQL, Disaster Recovery, Testing, IT Service Management, Data Warehousing, Linux, SDLC, Database Admin, Oracle, Enterprise Software, High Availability, Service-Now, Enterprise Architecture, SNMP, Business Intelligence, Integration, CMDB, Cross-functional Team..., Databases, Microsoft SQL Server, Strategy, Service Delivery
Education
Brigham Young University 1978 — 1982
BS, University Studies, Bioengineering Emphasis
ServiceNow May 2012 - Present
Microsoft October 2010 - June 2012
Microsoft May 2009 - October 2010
Microsoft March 2008 - May 2009
Microsoft January 2006 - March 2008
Microsoft May 2001 - January 2006
NBC October 1999 - May 2001
Wipro December 1997 - October 1999
Skills
Data Center, System Deployment, Integration, Program Management, Project Management, Change Management, Cloud Computing, Microsoft Exchange, Management, Agile Methodologies, Service Delivery, Security, Technical Support, Leadership, Servers, Cross-functional Team..., Pre-sales, Troubleshooting, Microsoft Technologies, Outsourcing, Enterprise Software, ITIL, Storage
Education
Karnatak University 1993 — 1997
Bachelors in Engineering
ServiceNow - The Enterprise IT Cloud Company November 2014 - Present
ServiceNow February 2012 - November 2014
Wipro Technologies May 2009 - February 2012
SANYO ELECTRIC CO., LTD. June 2006 - May 2007
Skills
Java, C, Programming, English, Chinese, Computer Science, C++, HTML, XML, C#, MySQL, Java Enterprise Edition, Matlab, Software Engineering, Labview, SaaS, .NET, Unix, ITIL, Perl, Linux, Oracle
Education
Georgia Institute of Technology 2000 — 2008
Bachelor of Science, Computer Science
The Hong Kong University of Science and Technology 2003 — 2004
Computer Science
ServiceNow January 2013 - Present
Kindsight Inc. July 2012 - December 2012
Yahoo! July 2011 - July 2012
Annenberg Innovation Lab January 2011 - May 2011
Dell India R&D July 2007 - June 2009
Skills
C++, Operating Systems, Perl, C, Java, Python, Linux, Hadoop, XML, AJAX, JavaScript, MySQL, Agile Methodologies, Web Services, SQL, Unix, PHP, Shell Scripting, Software Development, Cloud Computing, Databases, Software Engineering, JSP, Algorithms
Education
University of Southern California 2009 — 2011
MS, Computer Science
B. M. S. College of Engineering 2003 — 2007
BE, Information Science
ServiceNow May 2012 - Present
Paypal Inc June 2005 - May 2012
Etrade October 2004 - June 2005
Electronics For Imaging January 2001 - September 2004
Barco Electronics, India July 1999 - January 2001
Groz-Beckert Asia 1998 - 1999
BITS-PILANI 1995 - 1999
BITS-PILANI 1994 - 1998
Skills
Git, Linux, MySQL, Java, Python, Unix, C++, JavaScript, SOAP, Agile Methodologies, Oracle, SQL, Distributed Systems, SOA, Scrum, C, Perl, Software Engineering, Software Development, HTML, Scalability, Design Patterns, Object Oriented Design, Cloud Computing, ClearCase, jQuery, PHP, Zend, XML, SDLC, Software Project..., Web Services, ServiceNow
Education
Birla Institute of Technology and Science 1994 — 1998
B.E
Rao's Junior College, Nellore 1992 — 1994
APR School, Gandipalem
ServiceNow June 2007 - Present
Skills
SaaS, Call Center, Business Process, Professional Services, ITIL, Salesforce.com, PaaS, IT Service Management, Cloud Computing, Sla, Sales Enablement, Solution Selling, Enterprise Software, Pre-sales, Service Management, Virtualization, Enterprise Architecture, IT Strategy, Managed Services, Software Industry, Call Centers, Data Center, Storage, Information Technology, Partner Management, Business Alliances
Education
College of the Holy Cross
B.A., Economics
ServiceNow - The Enterprise IT Cloud Company October 2014 - Present
ServiceNow November 2012 - Present
PriceWaterhouseCoopers June 2010 - November 2012
PricewaterhouseCoopers June 2009 - June 2010
BearingPoint March 2009 - June 2009
BearingPoint, Inc. 2008 - February 2009
Trucker LLC May 2007 - September 2007
Chan CPA May 2004 - September 2005
Skills
Change Management, Project Management, Business Process, Management Consulting, Business Transformation, Program Management, Business Process..., Financial Analysis, Strategic Planning, Process Improvement, Budgets, CRM, Leadership, Team Building, Business Development, Project Planning, Marketing, Strategy, Executive Management, Human Resources, Management, Start-ups, Performance Management, Mergers & Acquisitions, Talent Management, Organizational..., Training, Recruiting
Education
California State University-Chico 2003 — 2007
Bachelor of Science, International Business: with a European Perspective
Università degli Studi di Torino 2005 — 2006
International Business, International Business
Los Gatos High 1999 — 2003
ServiceNow January 2013 - Present
Liberty Mutual January 2009 - January 2013
Safeco September 2006 - January 2009
ShareBuilder April 2006 - September 2006
Safeco October 1998 - April 2006
BECU April 1997 - October 1998
Seitel Leeds & Associates July 1994 - April 1997
Weyerhaeuser June 1992 - January 1993
Skills
Virtualization, Active Directory, Data Center, Integration, Windows Server, TCP/IP, SQL, Security, Servers, Vendor Management, Infrastructure, Architecture, Disaster Recovery, Project Management, ITIL, PMP, IT Service Management, Information Security, Enterprise Software, IT Management, SharePoint, IT Strategy, Enterprise Architecture, Solution Architecture, VMware, IT Operations
Education
Western Washington University 1990 — 1993
Business Administration, Management Information Systems
Bellevue College 1989 — 1990
ServiceNow March 2013 - Present
Act-1 August 2012 - March 2013
Precision Engine Controls Corp. October 2011 - June 2012
AppleOne Staffing June 2010 - May 2012
BAE Systems May 2008 - June 2010
PETCO Animal Supplies, Inc. August 2007 - January 2008
Mail Boxes Etc. April 2004 - November 2006
Skills
PeopleSoft, WebEx, Concur, Accpac, AT&T Connect, Administrative..., Outlook, Access, Visio, Internet Explorer, Microsoft Office 2007, Software Documentation, SharePoint, Training, Inventory Management, Microsoft Excel, Customer Service, PowerPoint, Lotus Notes, Microsoft Word
Education
Lifestream Massage School 2000 — 2001
Certificate, Massage Therapy
San Diego City College 1998 — 2000
Art
Yuba College- Marysville & Clearlake 1994 — 1997
General Studies
Ashford University
BA, Business Administration
ServiceNow January 2013 - Present
ServiceNow March 2007 - Present
ServiceNow 2007 - Present
Service-now.com 1997 - Present
Peregrine Systems April 1995 - June 2006
Peregrine Systems (later acquired by HP) 2002 - 2004
Peregrine Systems (Currently HP) 1994 - 2004
HP Software 2002 - 2003
Skills
SaaS, Enterprise Software, Professional Services, Cloud Computing, Sales, PaaS, Sales Management, Solution Selling, Pre-sales, Go-to-market Strategy, Sales Enablement, Software Industry, Solution Architecture, Strategic Partnerships, Managed Services, Leadership, Business Alliances, Salesforce.com, Partner Management, Consulting, Demand Generation, Presales
Education
Alliant International University-San Diego Scripps Ranch 1987 — 1989
Business
University Las Vegas Nevada 1983 — 1986
major, Finance
MongoDB, Inc. August 2015 - Present
ServiceNow July 2011 - August 2015
Aprimo January 2010 - June 2011
Microsoft October 2002 - January 2010
Calypso 2001 - 2002
IBM 1998 - 2001
IntegrationWare 1995 - 1998
News America Marketing 1991 - 1995
Skills
SaaS, Sales, B2B, Selling, Enterprise Software, Management, Solution Selling, Sales Operations, Cloud Computing, Integrated Marketing, Salesforce.com, Marketing, CRM, ITIL, Professional Services
Education
Colorado College 1987 — 1991
BA, International Politics
Colorado College 1987 — 1991
World Political Economy
GIA April 2015 - Present
ServiceNow January 2013 - June 2014
Cognizant Technology Solutions June 2008 - October 2010
Cognizant Technology Solutions July 2004 - March 2006
Digital Globalsoft May 2000 - May 2002
Skills
CMMI, ITIL, Quality Assurance, Process Mapping, SDLC, Gap Analysis, Requirements Analysis, Metrics, Quality Management, Project Management, Program Management, Business Process Mapping, Business Process, Process Improvement, Software Development, Management
Education
Indian Institute of Information Technology 1999 — 2000
Bangalore University 1994 — 1998
B.E, Chemical Engg
The Cydio Group April 2014 - Present
The Cydio Group April 2014 - December 2014
ServiceNow 2010 - May 2013
Qualcomm June 2007 - October 2009
24 Hour Fitness November 2006 - June 2007
MAXIMIZE WIRELESS SOLUTIONS October 2003 - September 2006
ALVARION, INC May 2002 - September 2003
Skills
Program Management, Project Management, Integration, Cross-functional Team..., Visio, Cloud Computing, Project Planning, SaaS, Management, Leadership, Troubleshooting, Team Leadership, CRM, Software Documentation, Change Management, Testing, ITIL, Data Center, IT Service Management, Analysis, PMP, Vendor Management
Education
Bethel University 2013 — 2015
BS Organizational Leadership, Organizational Leadership
University of Phoenix 1999 — 2001
BS, Marketing
ServiceNow October 2012 - Present
Rhythm NewMedia September 2011 - October 2012
Rhythm NewMedia September 2006 - August 2011
Bay Area Compliance Laboratories April 2002 - August 2006
Skills
Selenium, Java, Agile Methodologies, Linux, Windows, Oracle SQL, MySQL, Cassandra, XML, Scrum, TestNG, Shell Script, XPath, HTTP, HLS, RTSP, VMware Server/Client, Tcpdump, Wireshark, Web Testing, Mobile Testing, SaaS
Education
California State University-Hayward
MS, Computer Science
Tianjin University, China
BS, Computer Science
ServiceNow June 2012 - Present
OutForce LLC December 2011 - June 2012
Prescience International, Inc. June 2009 - December 2011
Zvents, Inc April 2008 - October 2008
Acclarent, Inc March 2006 - April 2008
Skills
Accounting, Excel, Forecasting, Financial Reporting, Quickbooks, Accounts Payable, PowerPoint, Financial Analysis, Budgeting, Outlook, Microsoft Office, GAAP, Financial Accounting, SOX, Auditing, Tax, Revenue Recognition, Start-ups, Mergers, General Ledger, Financial Planning, Research, Compliance, Internal Controls, Access, Payroll, Variance Analysis, Accruals, Purchasing, Documentation, Business Strategy, Banking, Manufacturing, ERP, Non-profits, Consolidation, Reconciliation, Income Tax, Analysis, Customer Relations, Bookkeeping, Word, Accounts Receivable
Education
Golden Gate University 2009 — 2012
Master, of Accountancy, Taxation Concentration
ServiceNow July 2011 - Present
Service-now.com July 2009 - October 2011
Starwood Hotels & Resorts Worldwide, Inc. September 2007 - July 2009
The Computer Merchant March 2006 - September 2007
O'Connor & Drew, P.C. 2004 - 2006
Skills
IT Service Management, Change Management, Management, Service Desk, Outsourcing, Leadership, SaaS, ITIL, Service-Now, Professional Services, Cloud Computing, Incident Management, Enterprise Software
Education
Bentley University
Bachelor of Science (B.S.)
47 Degrees May 2015 - Present
Persist Software February 2009 - Present
WhitePages May 2013 - May 2015
PivotLink January 2013 - April 2013
ServiceNow October 2012 - January 2013
Hewlett-Packard August 2011 - August 2012
Hewlett-Packard September 2010 - August 2011
Ning August 2009 - April 2010
Microsoft March 2007 - January 2009
Amazon.com 2004 - 2007
Skills
Scala, NoSQL, MapReduce, Cloud Computing, Scalability, Big Data, Programming Languages, Data Synchronization, Security, Akka, Java, PaaS, Distributed Systems, Apache, Hadoop, Web Services, System Architecture, REST, Tomcat, PostgreSQL, Software Development, Git, Eclipse, Maven, Apache Spark
Education
Boston University 1975 — 1980
MS Math
Massachusetts Institute of Technology 1966 — 1970
SBEE, EE/Computer Science
Boston Senior Home Care May 2014 - Present
ServiceNow February 2013 - August 2013
Pearson Learning Solutions January 2012 - August 2012
Thermo Fisher Scientific January 2009 - December 2011
Sybase January 1993 - November 2008
Powersoft 1993 - 2000
Skills
Procurement, Recruiting, Facilities Management, Management, Customer Service, Project Management, Process Scheduler, Training, Purchasing, Leadership, Program Management, Project Planning, Construction, HVAC, Time Management, Process Improvement, Budgets, System Administration, Manufacturing, Contract Management, Policy, Operations Management, Contract Negotiation, Human Resources, Team Building, Vendor Management, Strategic Planning, Team Leadership, Software Documentation, Data Center, Change Management, Customer Satisfaction, Negotiation, Employee Relations, Cross-functional Team...
Education
Boston College 1985 — 1989
BA, English Literature
Garage Experts Franchise Owner July 2013 - Present
Garage Experts Of El Dorado 2013 - 2015
Garage Experts Of El Dorado 2013 - 2015
Garage Experts Of El Dorado 2013 - 2015
Garage Experts Of El Dorado 2013 - 2015
Garage Experts Of El Dorado 2013 - 2015
Garage Experts Of El Dorado 2013 - 2015
Garage Experts Of El Dorado 2013 - 2015
ServiceNow December 2012 - May 2013
Self & E Systems Technology January 2012 - December 2012
Skills
Virtualization, End User Training, IT Solutions, Backup Solutions, Cabling, Voiceovers, Telecommunications, Telecommuting, Home Automation, Programming, Facilities Management, New Home Construction, Power Generation, Project Management, Release Management, Software Quality..., SaaS, Enterprise Software, Customer Service, Customer Experience, Customer Satisfaction, Engineering Management, Integration, Six Sigma, Cisco Technologies, Windows Server, Networking, Servers, Quality Assurance, Process Improvement, IT Service Management, System Deployment, CRM, Release Engineering, Program Management, VoIP
Education
Northeastern University 1986 — 1989
Mechanical Engineering
Rutgers University-New Brunswick 1984 — 1986
Mechanical Engineering
ServiceNow October 2011 - Present
Service-now.com February 2011 - October 2011
Progress Energy 2003 - 2011
Skills
IT Service Management, SaaS, ITIL, Cloud Computing, Enterprise Software, Professional Services, Service Management, CMDB, PaaS, Incident Management, Service-Now, IT Strategy, Service Desk, IT Management, IT Operations, Pre-sales, ITIL Certified, Service Delivery, Enterprise Architecture, SDLC
Education
Bowling Green State University
Bachelor of Science (BS), Mathematics
Case Western Reserve University - Weatherhead School of Management
Master of Business Administration (MBA), Entrepreneurial and Small Business Operations
Puppet Labs, Inc. 2013 - Present
Cigna 2014 - 2015
Cigna 2014 - 2015
ServiceNOW May 2012 - May 2013
Infospace December 2011 - May 2012
Infospace January 2011 - December 2011
Infospace August 2008 - December 2010
US Navy April 2004 - March 2008
US Navy April 2004 - March 2008
US Navy April 2004 - March 2008
Skills
Network Security, Puppet, Security, Servers, Linux, Information Security, Troubleshooting, Apache, Networking, Unix, System Administration, IT Service Management, Computer Forensics, VMware, DNS, SQL, Cloud Computing, Red Hat Linux, Network Administration, Operating Systems, TCP/IP, Technical Leadership, Team Leadership, Bash, Python, Business Intelligence, Databases, Virtualization, Operational Intelligence, Data Warehousing, PostgreSQL, MySQL, Enterprise Architecture, Technical Support
Education
Edmonds Community College 2008 — 2010
Network Security and Digital Forensics
ServiceNow October 2011 - Present
Service-now.com December 2010 - October 2011
Service-now.com December 2009 - December 2010
Service-now.com November 2007 - December 2009
Education
California State University San Marcos 2004 — 2007
Economics, Economics, Computer Science
ServiceNow August 2009 - Present
Z57 Internet Solutions February 2009 - August 2009
Southern Wine and Spirits March 2005 - December 2008
Education
California State University San Marcos 2002 — 2008
BA, Communication
ServiceNow August 2014 - April 2015
Netapp May 2014 - August 2014
WebEx January 2014 - April 2014
Polaris Software Lab February 2002 - February 2008
Citicorp Overseas Software Ltd March 2000 - January 2002
SoftSolutions Private Limited April 1997 - February 2000
Education
Bharathidasan University 1997 — 2000
MCA, Computer Applications
Seethalakshmi Ramaswamy College, TRICHIRAPPALLI 1993 — 1996
B.Sc, Computer Science
Cherwell Software June 2015 - Present
ServiceNow June 2012 - March 2015
VMware March 2005 - May 2012
Red Hat June 2002 - March 2005
Etime Capital April 2000 - January 2001
Netscape July 1995 - March 2000
Oracle October 1989 - June 1995
Skills
Channel, Cloud Computing, Enterprise Software, SaaS, Business Alliances
Education
Northeastern University 1984 — 1989
BSEE, Electrical Engineering
Explore Analytics July 2014 - Present
ServiceNow May 2009 - June 2014
Skills
Service-Now, PaaS, CMDB, IT Service Management, ITIL, IT Asset Management, Service Management, SaaS, Incident Management, Service Desk, Enterprise Software, Configuration Management, ITIL Certified, Pre-sales, Business Service..., CRM, ITIL v3 Foundations..., Leadership, Cloud Computing, IT Strategy, Enterprise Architecture, Integration, Solution Selling, Solution Architecture
Education
New York University 2006 — 2010
Bachelor of Fine Arts (B.F.A.), Theatre/Theater
Sage Hill School 2002 — 2006
High school diploma
McAulliffe Middle School
Adobe January 2013 - Present
Oracle Corporation December 2010 - January 2013
ServiceNow October 2009 - December 2010
CA Technologies July 2005 - September 2009
Niku (aquired by CA, Inc.) July 2004 - July 2005
Peregrine Systems 2002 - 2004
FreeMarkets April 2000 - March 2002
Skills
SaaS, ITIL, IT Management, Enterprise Software, Project Portfolio..., Solution Selling, Cloud Computing, Sales Management, Team Leadership, Direct Sales, IT Service Management, Sales Operations, Software Industry, Business Alliances, Sales Enablement, Sales, Salesforce.com, Selling, Channel, Leadership, Professional Services, Start-ups, Strategic Partnerships, Demand Generation, Management, Telecommunications, International Sales, Lead Generation, Partner Management, Program Management, CRM, Data Center, Complex Sales, Product Marketing, Business Intelligence, Pre-sales, Managed Services, Product Management, Business Development, Account Management, Sales Process, Go-to-market Strategy, Channel Partners, Strategy, Virtualization, Storage, PaaS, Integration, Executive Management, Unified Communications
Education
Loyola University Maryland 1979 — 1983
BA, Business Administration
ServiceNow July 2012 - Present
Yahoo! March 2010 - July 2012
Yahoo! March 2008 - February 2010
Yahoo! October 2006 - February 2008
Motorola January 2005 - September 2006
Skills
Hadoop, Perl, Java, C++, PHP, Android, Apache Pig, Hibernate, Distributed Systems, SQL, Oracle, Java Enterprise Edition
Education
Birla Institute of Technology and Science, Pilani 2006 — 2008
MS, Software Systems
National Institute of Technology Tiruchirappalli 2000 — 2004
B. Tech, Computer Science
ServiceNow October 2012 - Present
Intel October 2010 - October 2012
Intel Corporation 2007 - 2010
Intel Corporation 2006 - 2007
IT consultant Self Employed 2004 - 2006
Left Coast Learning 2002 - 2004
Four Seasons Hotels and Resorts 2001 - 2002
The University of Arizona 1999 - 2001
Skills
SDLC, Integration, ITIL, IT Service Management, Agile Methodologies, Service Management, SaaS, Scrum, Software Development, Business Process, Systems Analysis, Process Improvement, Vendor Management, Databases, Enterprise Software, IT Operations, Servers, System Administration, Agile Project Management, Strategic Planning, Microsoft SQL Server, Business Process..., Lean Manufacturing, Business Process Design, Certified Scrum Master..., Business Strategy, Business Requirements, Requirements Management, Team Management, Project Portfolio..., Infrastructure, Business Intelligence, Analysis, Strategic Thinking, Business Solutions, Technology..., Business Integration, Product Demonstration, Technical Demonstrations, Workflow Analysis, Enterprise Application..., Cloud Computing, Cloud Applications, Solution Selling, Sales Engineering, Pre-sales, ServiceNow, Customer Relations, Enterprise Architecture, Presentation Skills
Education
Arizona State University 2009 — 2010
Master of Science (MS), Management Information Systems, General
University of Arizona 1996 — 2001
Bachelor of Science (BS), Management Information Systems, General
Mountain View Highschool
ServiceNow – The Enterprise Cloud Company January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company January 2014 - January 2015
ServiceNow January 2011 - December 2013
WPP February 2002 - December 2010
MediaServ January 1999 - January 2002
Sumitomo (Ipanema) January 1995 - January 1997
Skills
Application Architecture, ITIL Certified, Service-Now, Service-now.com, PaaS, Change Management, .NET, Java, Enterprise Architecture, IT Service Management, Pre-sales, Virtualization, ITIL, IT Strategy, SaaS, Enterprise Software, Business Process, VMware, Service Delivery, Configuration Management, Cloud Computing, IT Operations, Incident Management, Agile Methodologies, Technical Architecture, IT Management, Service Management, Solution Architecture, Architecture, Architectures, Professional Services, Information Technology, Data Center, Disaster Recovery
Education
NJIT
Architecture
ServiceNow August 2011 - Present
HP Software 2005 - 2008
Skills
Eclipse, Ant, Java, Maven, Scrum, Agile, Perforce, C++, CruiseControl, Python, Hudson, Ruby, Architecture, Patterns, ITIL, JUnit, Tomcat, Spring, CVS, XML, Servlets, Continuous Integration, Linux, JavaScript, HTML, MongoDB, Git, Subversion, Agile Methodologies, SOAP, Object Oriented Design
Education
Ecole Centrale Paris
ServiceNow December 2011 - Present
Data Domain January 2007 - January 2009
Skills
Process Improvement, Contract Management, Microsoft Excel, Microsoft Word, PowerPoint, Project Management, Contract Negotiation, Leadership, Program Management, Information Technology, Management, Budgets, Cloud Computing, SaaS
Education
San Jose State University 2006 — 2009
Bachelor of Arts, Social work
California State University-Chico 2005 — 2006
ServiceNow – The Enterprise Cloud Company August 2015 - Present
ServiceNow – The Enterprise Cloud Company January 2015 - July 2015
ServiceNow March 2013 - January 2015
Kforce Inc. January 2012 - March 2013
ADP November 2010 - December 2011
PJP Health Agency March 2010 - August 2010
Thousamd Island Equities December 2008 - March 2010
Skills
Professional, Eager To Learn, Intelligent, Management, Sales, Cloud Computing, Account Management, SaaS, Customer Service, Leadership, Solution Selling, Salesforce.com, CRM
Education
Dowling College 2005 — 2009
Business, Finance
Southern Connecticut State University 2005 — 2007
G2 Software Systems April 2015 - Present
Advantech GS Enterprises February 2014 - February 2014
ServiceNow March 2013 - September 2013
Wipro Technologies January 2012 - March 2013
Skills
Java, SQL, JavaScript, C++, Software Development, HTML, Microsoft SQL Server, C#, XML, Agile Methodologies, C, Linux, Project Management, MySQL, Microsoft Office
Education
UC San Diego 1996 — 1997
Computer Science classes
Coleman College 1992 — 1996
Bachelor of Science (BSc), CIS
Purdue University 1989 — 1992
Electrical and Electronics Engineering
Blue Cross of Idaho December 2013 - Present
JIT Resources September 2013 - December 2013
Service Now January 2013 - July 2013
ServiceNow January 2013 - July 2013
Blackfin Technologies April 2012 - January 2013
Xtreme Consulting Group, Inc. 2012 - 2013
Idaho Power Company December 1990 - January 2011
Skills
Requirements Analysis, ITIL, Business Analysis, Microsoft SQL Server, SQL, Project Management, System Administration, Programming, Change Management, Process Improvement, ServiceNow
Education
Boise State University 1985 — 2007
Masters, Management Information Systems, General
Boise State University
Bachelor's degree, Information Technology