Experience
University  January 2015 - Present
United Airlines Inc.  2005 - 2007
United Airlines  2005 - 2007
United Airlines  January 1985 - January 2005
United Airlines  1991 - 2005
United Airlines  1989 - 1991
United Airlines  1989 - 1991
United Airlines  January 1989 - January 1990
United Airlines  January 1983 - January 1989
Purdue University Flying Club   1983 - 1984

Skills
Flights, Aviation, Commercial Aviation, Airlines, Security Clearance, Emergency Management, Compliance, Flight Operations, Aviation Industry, Organizational..., Commercial Pilot

Education
University of Denver   1998 — 2000
Master of Arts, Environmental Policy and Management

University of Denver   1997 — 2000
Master's degree, Environmental Policy and Management

Purdue University
Bachelor's of Science, Aviation Technology

Experience
Edward Jones  2015 - Present
Heartland Human Care Services, Inc.   2014 - 2015
Walgreens Co.  2011 - 2014
United Airlines, Inc.   2000 - 2011
Arthur Andersen LLP  1989 - 2000

Education
University of Illinois at Urbana-Champaign - College of Business
BS, Accountancy with Honors

Experience
United Airlines, Inc.   December 2007 - Present
Sierra Engineering Services   May 2003 - May 2012
City of Irvine  January 2007 - July 2007
Irvine Valley College  August 2001 - May 2003
Wells Fargo  April 1999 - November 2000

Skills
Microsoft Office, Web Design, Accounts Payable, Accounts Receivable, Travel & Scheduling, Customer Service, PowerPoint, Data Entry, Administration, Microsoft Excel, Invoicing, Telephone Skills, Editing, Outlook, Research, Proposal Writing, Email Marketing, Photoshop, Community Outreach, Engineering, Microsoft Word, Social Media Marketing, Social Media, Spreadsheets, Process Scheduler, Marketing, Windows, Human Resources

Education
Cal State Fullerton   2004 — 2008
Bachelor of Arts (BA), Psychology/ Sociology, 3.5

Irvine Valley College   2000 — 2004
Associate of Arts (A.A.), General, 3.5

Aliso Niguel High School   1997 — 2000
H.S. Diploma

Experience
DO & CO Catering   August 2013 - October 2013
PEAK6 Investments LP  July 2012 - September 2012
Northern Trust Corporation  May 2011 - April 2012
UNITED AIRLINES, Inc   April 2009 - January 2011
NORTHWEST AIRLINES, Inc  August 2007 - February 2009
Hyperion Solutions  December 2006 - December 2006
CDSA   December 2005 - December 2005

Skills
Pricing, Analysis, Forecasting, Sales, Finance, Management, Business Analysis

Education
Carleton College
Bachelor of Arts, Economics Major

Experience
Moraga Travel   March 2012 - Present
TIDAL Software Inc   November 2001 - May 2009
Hands-On Mobile, Inc   March 2006 - December 2008
Casto Travel, Inc   September 2000 - August 2001
Wagonlit Travel  June 1999 - July 2000
GAP, Inc  June 1998 - June 1999
Hoffman Travel Services   September 1997 - June 1998
Misawa   October 1996 - September 1997
Hallmark Aviation Services  September 1994 - October 1996
United Airlines, Inc   September 1989 - September 1994

Skills
Customer Service, Microsoft Office, Data Entry, Administration, Budgeting, Team Leadership, Budgets, Microsoft Word, System Administration, Sales, Business Development, Contract Negotiation, Account Management, Management, Training, Human Resources, Project Management, Sales Management, Cross-functional Team..., Tourism, Strategic Planning, Operations Management, Customer Satisfaction, Team Building, Salesforce.com, Recruiting, Negotiation, Strategic Partnerships, Marketing, Event Management, Team Management, Hospitality, Program Management, New Business Development, Vendor Management, Call Centers, Travel Management, Start-ups, Sales Operations, Travel Technology, Revenue Analysis, Key Account Management

Education
International Air Academy   1989 — 1989
Diploma, Travel

Boise State University   1979 — 1980
Marketing and Finance

University of Idaho   1977 — 1979
Business Administration and Management, General

Experience
River Falls Youth Hockey   September 2013 - Present
TEKsystems  August 2012 - March 2013
Jet Midwest Technik   April 2012 - September 2012
Southwest Airlines  September 2011 - January 2012
Delta Airlines  February 2007 - December 2009
Northwest Airlines  1995 - 2007
Northwest Airlines  1988 - 1995
United Airlines, Inc.   January 1986 - February 1988

Skills
Outlook, Photoshop, Microsoft Excel, Microsoft Word, Aircraft Maintenance, Visio, Lotus, Project Management, Aircraft, Primavera P6, Cognos, Project Planning, Scrum, Aerospace, Projects, Aviation, SharePoint, Process Improvement, Team Leadership, Access, Troubleshooting, Leadership, Team Building, Testing, FrameMaker, Technical Writing, Maintenance & Repair, Program Management, Airlines, Quality Assurance, Earned Value Management, Forecasting, Adobe Acrobat, XML, Engineering, Operations Management, Six Sigma, Software Documentation, Business Analysis, Integration, Military, Security Clearance, Analysis, MS Project, Human Factors, Supply..., Quality Review, Cost..., Time Management, Configuration Management, Cross-functional Team..., Continuous Improvement

Education
Boston University   2010 — 2011
Certification, Project Management

Minneapolis Community and Technical College   1986 — 1986
Federal Aviation Administration A & P License, Aviation/Airway Management and Operations

Bemidji State University   1975 — 1977
BA, Liberal Arts

Experience
United Airlines Inc  October 2006 - Present
United Airlines  April 1986 - Present
General Aviation Inc.   November 1984 - April 1986

Skills
Toyota Production System, Continuous Improvement, Lean Manufacturing, Value Stream Mapping, Airports, 5S, Airlines, Kaizen, Aircraft, Kanban, DMAIC, Aircraft Maintenance, Process Improvement, Charter, Operational Excellence, Root Cause Analysis, Aviation, Six Sigma, Commercial Aviation, Aerospace, Flights, Safety Management..., Aviation Security, Flight Planning, Piloting, Aeronautics, Avionics, Maintenance & Repair, IATA, Airline Management, Overhaul, Supply Chain Management, Airworthiness, Airframe, Aircraft Systems, Sabre, A320, Human Factors, Flight Safety, Operations Management, B737, PowerPlant, Line Maintenance, Airport Management, Aircraft Engines, Quality Assurance, Helicopters, Training, Civil Aviation, Logistics

Education
Vocational High School   1977 — 1980
Airframe and Powerplant, Aircraft Maintenance

College of San Mateo
arts

Experience
Career Education Corporation  June 2012 - Present
St. Luke School River Forest   2011 - June 2012
Our Lady of the Wayside School   January 2005 - 2011
Allstate Insurance, United Airlines   January 1994 - January 1999
United Airlines, Inc   January 1985 - January 1994
Baxter_Travenol Laboratories  January 1982 - January 1985

Skills
Training, Program Management, Leadership, E-Learning, Teaching, Instructional Design, Educational Technology, Project Management, Classroom, Curriculum Development, Project Planning, Teacher Training, Editing, SharePoint, Program Development, Technical Writing, Information Technology..., Financial Analysis, Budgeting, Corporate Budgeting

Education
Loyola University Chicago
Master's of Education, Adult Instructional Management

Loyola University Chicago   1978 — 1982
Bachelor's of Business Administration, Finance; communication

Experience
International Aircraft Sales, LLC   January 2008 - Present
United Airlines, Inc   January 1989 - Present
U.S. Air Force   August 1979 - August 1987

Skills
Aircraft, Aviation, Flights, Airlines, Commercial Aviation, Negotiation, Strategic Planning, Business Strategy, Project Management, New Business Development

Education
Florida Atlantic University   1975 — 1977
BBA, Business

Experience
Clare Oaks-CCRC   March 2011 - Present
Infinity Doors, LLC   January 2010 - September 2012
DuPage County Health Department  October 2009 - February 2010
United Airlines, Inc   June 2005 - July 2008
United Airlines, Inc   May 2004 - June 2005

Skills
Employee Relations, Deferred Compensation, Human Resources, Sourcing, New Hire Orientations, Performance Management, Interviews, Recruiting, Employee Benefits, Hiring, Management, Onboarding, Personnel Management, Payroll, Training

Education
Sofia University St. Kliment Ohridski   1993 — 1998
Masters, History

Horry-Georgetown Technical College
Associate, Business, Hospitality and Tourism Management

Northern Illinois University
SHRM Professional, Human Resources

Experience
Long & Foster Real Estate  April 2003 - Present
Long & Foster REALTORS Warrenton, VA   January 2007 - August 2010
Foster REALTORS®   January 2007 - August 2010
Foster REALTORS®   April 2003 - January 2007
United Airlines  October 1999 - April 2003
United Airlines, Inc   October 1999 - April 2003
U.S. Coast Guard   August 1979 - October 1999
U.S. Coast Guard   August 1979 - October 1999

Skills
Real Estate, Relocation, Short Sales, Sellers, REO, Contract Negotiation, Listings, First Time Home Buyers, Referrals, Buyer Representation, Foreclosures, Investment Properties, Seniors, Residential Homes, Single Family Homes, Investors, New Home Sales, Negotiation, Real Estate Transactions, Marketing, Condos, Real Estate Development, Management, Real Estate License, Team Building, Resellers, Buyers, Public Speaking, FHA, Rentals, Home Staging, Marketing Strategy, Construction, Leadership, Property Management, Selling, Customer Service, Operations Management, Apartments, Strategic Planning, ABR, Military, Budgets, Leases, Property, Commercial Real Estate, Luxury, Real Property, Townhomes, Sales

Education
Charter Oak State College   1998 — 1999
BS, Studies

Charter Oak State College   1987 — 1989
BS, Interdisciplinary Studies

Experience
United Airlines, Inc.   November 2011 - Present
Association of Corporate Counsel  2014 - 2014
Barnes & Thornburg LLP  June 2009 - November 2011
Jenner & Block  June 1993 - January 2002

Skills
Sustainability, Courts, Appeals, Westlaw, Environmental Law, Environmental..., Environmental Policy, Environmental Compliance, Safety, Industrial Safety, Civil Litigation, Legal Writing, Commercial Litigation, Environmental Awareness, Litigation, Legal Research, Due Diligence, Climate Change, Contract Negotiation, Class Actions

Education
DePaul University College of Law   1991 — 1994
Doctor of Law (J.D.)

University of New Hampshire   1985 — 1989
BA, Political Science

Experience
Kings Mark Designer & Mfy Ltd.   March 2013 - July 2015
Recall Hong Kong Limited   August 2012 - February 2013
Master Concept   October 2011 - March 2012
Ameritech Computer Services, Inc   June 2006 - November 2011
Kianca, Inc   October 2003 - June 2006
United Airlines, Inc   July 2001 - October 2003

Skills
English, Japanese, Account Management, Google Analytics, Customer Service, Online Advertising, Mandarin, Email Marketing, Market Research, Digital Marketing, SEM, Salesforce.com, New Business Development, Web Analytics, Chinese, Marketing Strategy, Sales, Microsoft Office, E-commerce, PowerPoint, Negotiation, Strategy, Sales Operations, Leadership, Business Development

Education
San Francisco State University   2006 — 2010
Bachelor of Science, Business Administration - Marketing

City College of San Francisco

Experience
Martin LeAnce, Certified Public Accountant   August 1963 - Present
United Airlines, Inc.   December 1991 - March 2002
Department of the Treasury, Internal Revenue Service  July 1961 - July 1963

Skills
Entertainment, Auditing, Music, Sarbanes-Oxley Act, Internal Controls, Financial Reporting, Accounting, Internal Audit, Financial Analysis, GAAP, Variance Analysis, Sarbanes-Oxley, General Ledger, Forecasting, Financial Accounting

Education
University of Phoenix   2007 — 2009
Bachelor's degree, Business Administration and Management, General

Northwestern University - Kellogg School of Management   1955 — 1956
None, Business Administration

Roosevelt University   1954 — 1955
None, Business Administration

University of Illinois at Urbana-Champaign - College of Business   1950 — 1953

Experience
Lufthansa Technik Logistik America   August 2015 - Present
California Mind Institute CAADAC Certified Courses   September 2012 - Present
Hallmark Aviation Services  November 2009 - Present
Manhattan Beach CERT Association, Inc.   February 2008 - Present
LUFTHANSA GERMAN AIRLINES  November 2009 - July 2011
DG THERAPY GROUP, INC.   August 2008 - July 2009
California Consumer Credit   2000 - 2009
The Hive at Huntington Beach   January 2002 - November 2008
UNITED AIRLINES, INC.   May 2006 - July 2008
WORLDWIDE FLIGHT SERVICES  November 2005 - January 2008

Skills
Cold Calling, Content Maintenance Web..., New Business..., Accounting..., Corporate..., Department..., Desktop Software..., Event..., Trade Show..., Travel..., Web..., Marketing..., IT Project..., Executive..., Face-to-Face..., Graphics & Desktop..., Organizational..., Presentation/Public..., Project..., Administrative..., Technical Liaison, Team Leadership, Leadership, Event Management, System Administration, Project Management, Training, Microsoft Office, Microsoft Word, Social Networking, Recruiting, Management, Human Resources, Project Planning, Public Speaking, Coaching, Strategic Planning, Advertising, New Business Development, Cross-functional Team..., Program Management, Marketing Communications, Leadership Development, Customer Service, Inventory Management, QuickBooks, Budgets, Team Building, Forecasting, PowerPoint

Education
Embry-Riddle Aeronautical University   2011 — 2012
A.A. SCIENCE DEGREE, AVIATION MAINTENANCE

Crimson Technical College   2009 — 2011
Airframe & Powerplant Maintenance Certificate, Aircraft Maintenance, Academic Achievements:3.2 GPA

Southbay Massage College   2008 — 2009
Certified Massage Therapist, Bodyworker

El Camino College   1991 — 1996
AA Degree and Certification, Early Childhood Education

Santa Monica College   1982 — 1984
Prerequisites

Los Feliz Hills Apple School   1981 — 1982
Private High School, GED

Birmingham High School   1980 — 1981
General Ed

Grant High School   1979 — 1980
General Ed

Experience
United Airlines, Inc   October 1990 - Present
US Air / Piedmont   1987 - 1990
Dynamic Systems, Inc  1985 - 1987

Skills
Airlines, Commercial Aviation, Flight Safety, Airports, Flights, Aviation, Aircraft, Customer Service, Civil Aviation, Flight Planning, Piloting, Interior Design

Education
East Carolina University
Music

Experience
Trolley Tours of Cleveland   February 2010 - Present
Olde Salem Chocolates and Fine Gifts   2004 - 2009
United Airlines, Inc.   March 1978 - June 2003
Fairview High School  July 1974 - June 1977

Education
University of Dayton
Bachelor of Science, Art Education, Visual Arts, K-12

Experience
HSS Inc.  October 2013 - Present
Charlotte Douglas International Airport  July 2010 - October 2013
San Diego International Airport   May 2008 - July 2010
Gordon & Weiss Vision Institute   May 2007 - January 2009
Progressive Mortgages   July 2004 - March 2007
Cherry Capital Airport   December 2006 - February 2007
Pacesetter Mortgage Company, Inc.   August 2002 - July 2004
Capital Region Airport Authority  March 2002 - June 2002
Tudor Travel, Inc.   June 1994 - December 2001
United Airlines, Inc.   February 1988 - June 1994

Skills
Aviation, Budgets, Flights, Aircraft, Airlines, Airports, Operations Management, Customer Service, Marketing Strategy, Airport Management, Writing

Education
Embry-Riddle Aeronautical University   2006 — 2009
MAS, Aerospace/Airport Operations

Embry-Riddle Aeronautical University   1996 — 2000
Bachelor of Science, Management of Technical Operations; Aviation Management and Aviation Safety

Experience
Victoria Bordignon (B)   2007 - Present
Century 21 Princeville   2003 - 2007
United Airlines Inc.  1995 - 2004

Skills
Contract Negotiation, Real Estate, Strategic Planning, Customer Service, Investment Properties, Budgets, Marketing Strategy, Sales, Management, Negotiation, Marketing, Property Management

Education
University of Hawaii   2011 — 2015
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies, 3.5

Santa Monica College
Recruiter - American Airlines Travel Training Academy

Experience
Costa Crociere  September 2014 - Present
Univision Communications Inc.  December 2013 - Present
Univision Interactive Media  January 2011 - December 2013
Univision Interactive Media  August 2010 - January 2011
Silversea Cruises  August 2008 - June 2009
United Airlines, Inc.   February 1999 - June 2008
Hospitality Worldwide   2002 - 2005

Skills
Strategic Partnerships, E-commerce, Integrated Marketing, Strategy, Mobile Devices, Marketing Strategy, Product Marketing, Social Media Marketing, Product Development, Digital Media, Product Management, Brand Development, New Business Development, Business Development, Management, Online Advertising, Social Media, Digital Marketing, Marketing, Project Planning, Leadership, Digital Strategy, Mobile Marketing, User Experience, Strategic Planning, Advertising, Online Marketing, Team Building, Program Management, Project Management, Sales, Lead Generation, Team Leadership, Web Development, Web Analytics, Blogging, SEO, Start-ups, Loyalty Programs, Content Management, Graphic Design, Entertainment, SEM, Business Strategy, Strategic Alliances, Multimedia, Agile Methodologies, Planning, Alliance Development, Cross-functional Team...

Education
University of Buenos Aires   2009 — 2009
Other, Marketing E-Commerce

UBA   1986 — 1990
Bachelor in Science, Major in Design

Experience
Omaha Steaks  April 2014 - Present
Nielsen Marketing Analytics  April 2013 - March 2014
Market Fusion Analytics  February 2013 - March 2013
Market Fusion Analytics  April 2012 - January 2013
Marketing Analytics, Inc.   February 2011 - March 2012
Marketing Analytics, Inc.   August 2009 - January 2011
Marketing Analytics, Inc.   August 2008 - July 2009
United Airlines, Inc.   May 2007 - July 2008
University of Nebraska-Lincoln  July 2001 - April 2007
University of Nebraska-Lincoln  January 2006 - June 2006

Skills
Marketing Mix Modeling, Price Optimization, SAS, Marketing and Analytics..., Forecasting and..., Revenue Management, Design of Test and..., Merchandising..., Data Mining, Analytics, Predictive Modeling

Education
Northwestern University
Master of Science (M.S.), Predictive Analytics

University of Nebraska-Lincoln
PhD, Industrial and Management Systems Engineering

University of Nebraska-Lincoln
PhD, Statistics

University of Nebraska-Lincoln
PhD, Mathematics

University of Nebraska-Lincoln
Master of Science (M.S.), Industrial and Management Systems Engineering

Jordan University of Science and Technology
Bachelor of Science (BS), Engineering

Experience
United Air Lines  January 2011 - Present
United Airlines, Inc.   November 2008 - November 2011
United Airlines  1998 - 2010
United Airlines  May 2006 - February 2008

Skills
Management, Airports, Airlines, Change Management, Real Estate, Aviation, Contract Negotiation, Operations Management, Commercial Aviation, Vendor Management, Contract Management, Process Improvement, Program Management, Project Management, Negotiation, Aircraft, Cross-functional Team..., Strategic Planning, Flights, Microsoft Excel, Financial Analysis, Project Planning, Training

Education
University of Illinois at Urbana-Champaign   1969 — 1972

Experience
United Airlines  May 2012 - February 2015
United Airlines, Inc.   June 2006 - June 2012
United Airlines  March 2005 - June 2006
United Airlines  June 2001 - March 2005
United Airlines  November 1999 - May 2001
American Airlines  January 1988 - November 1999
American Airlines  1997 - 1999
Frito Lay  February 1986 - December 1987

Education
The University of Texas at Austin   1981 — 1985
Engineering Management

The University of Texas at Austin

Experience
United Airlines  April 2015 - Present
United Airlines  June 2011 - March 2015
United Airlines  November 2008 - February 2012
United Airlines  February 2008 - October 2008
United Airlines Inc.  June 2007 - February 2008
United Airlines Inc.  June 1999 - June 2005
United Airlines Inc.  March 1996 - June 1999

Skills
Pricing, Analysis, Forecasting, Data Analysis, Change Management, Revenue Analysis, Strategic Planning, Financial Analysis, Pricing Strategy, Inventory Management, Contract Negotiation, Air Freight, Transportation, Project Planning, Operations Management, Microsoft Excel, Business Process Mapping, Pricing Systems, Demand Forecasting, Project Management, Network Optimization, Strategic Alliances, Data Modeling, Data Mining, Cost Analysis, Cost Management, Business Analysis, Revenue Management, Contract Management, Vendor Relations, Bilingual Proficiency, Japanese, Problem Solving, Negotiation, Statistics, Excel, Access, Visio, PowerPoint, OBIEE, Business Object, CRO, Apollo GDS, Orion, Shares

Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School   2005 — 2007
MBA, Marketing, Global Supply Chain Management

University of North Carolina at Charlotte
BA - Exchange Pogram, History, Political Science

法政大学
BA - Sociology, Applied Economics and International Relations minor

Experience
United Airlines  May 2013 - Present
United Airlines  June 2010 - May 2013
United Airlines Inc  April 2006 - June 2010
United Airlines  July 1991 - April 2006

Skills
Airlines, Program Management, Business Process..., Vendor Management, Project Management, Business Analysis, Aviation, Process Improvement, Airports, SDLC, Operations Management, Pricing, Strategy, Change Management, Cross-functional Team..., Analysis

Education
Madison Area Technical College   1988 — 1990

University of Wisconsin-Madison   1986 — 1988
Business

Experience
Navistar Inc  March 2011 - Present
Navistar Inc  June 2008 - March 2011
United Airlines, Inc.   July 2007 - May 2008
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas   January 2007 - April 2007
Grant Thornton LLP  October 2005 - May 2006
GATX Corp (Rail)   January 1998 - July 2003
GATX Corp (Terminals)   March 1994 - December 1997
Reding Consulting Group   October 1983 - March 1993

Skills
Data Warehousing, ETL, Business Intelligence, Data Modeling, Data Integration, SDLC, Master Data Management, Program Management, Software Development, Data Architecture, Data Warehouse..., Management, Team Leadership, Cross-functional Team..., Data Analysis, OBIEE, Data Management, Business Analysis, Governance, IT Strategy, Analysis

Education
Northwestern University - Kellogg School of Management
Masters of Management, Organizational Behavior

Western Illinois University
Bachelor of Business, Information Science

Experience
Return Path  August 2008 - Present
Maui Roadsters   June 2014 - March 2015
Epsilon, Abacus Data Services   October 2005 - July 2008
United Airlines, Inc.   June 1992 - January 2006
Land Title Guarantee Company  March 1993 - July 1996

Skills
CRM, Lead Generation, Email Marketing, Database Marketing, Salesforce.com, Analytics, E-commerce, Digital Marketing, Customer Acquisition, SaaS, Online Advertising, Multi-channel Marketing, Affiliate Marketing, Account Management, Web Analytics, Direct Marketing

Education
University of Colorado Boulder - Leeds School of Business   1988 — 1991
Bachelor of Science, Operations Management

Experience
United Airlines, Inc.   September 2011 - Present

Education
Roosevelt University   1986 — 1986
Paralegal Certificate, Legal

Aurora University   1981 — 1985
Batchelor of Science

Experience
Government Affairs  December 2010 - Present
United Airlines Inc.  October 1996 - December 2010

Skills
Operations Management, Government, Policy, Leadership Development, Workforce Planning, Organizational..., Human Resources, Leadership, Organizational..., Performance Management, Change Management, Management Consulting, Strategic Planning, Recruiting, Public Speaking, Project Management, Team Leadership

Education
Baruch College, City University of New York (CUNY)   2004 — 2006
Master of Science, Industrial/Organizational Psychology

Experience
Workers' Compensation Research Institute  September 2013 - Present
Southern California Edison  April 2013 - Present
IL Self Insurers Assoc.   October 2011 - April 2013
IL Workers' Compensation Commission   October 2005 - April 2013
United Airlines, Inc.   March 2001 - April 2013
Aon Risk Services  September 2000 - March 2001
Chicago Housing Authority  February 1998 - February 2000

Skills
Workers Compensation, Risk Management, Workers' Compensation..., Insurance, Claims Management, Claim, Financial Risk, Property & Casualty..., Commercial Insurance, Risk Financing, Casualty, Self-insured, Leadership, Team Building, Change Management, Case Managment, Case Management, Public Speaking, Managed Care, Regulatory Analysis, Casualty Insurance, Process Improvement

Education
Benedictine University   1997 — 1999
Graduate Certificate, Change Management Consulting

Western Illinois University   1975 — 1979
BS, Health Education

Experience
Business Web Video   January 2007 - Present
Keepsake Media Group   1997 - 2009
Recycler's Trade Network,Inc.   1990 - 1997
United Airlines, Inc   September 1987 - 1990
Britt Airways,Inc.   1982 - 1987

Skills
Sales, Business, Marketing Strategy, Marketing, Public Speaking, Entrepreneurship, Social Media Marketing, Social Networking, Product Development, Social Media, Sales Management, Advertising

Education
Purdue University   1977 — 1982
BS, Aeronautical & Astronautical Engineering

Terre Haute South Vigo High School   1974 — 1977

Experience
United Airlines, Inc   January 1998 - Present
P&J IP Assets, Inc.   June 2003 - June 2010
Somerset Area School District  January 2000 - January 2005

Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Employee Training, Team Leadership, Curriculum Development, Personal Assistant, Executive Assistant, QuickBooks, Training

Education
Penn State University   1977 — 1981

THE PENNSYLVANIA STATE UNIVERSITY   1977 — 1981
B.A, Psychology/Education

Experience
Your Castle Real Estate  May 2008 - Present
United Airlines, Inc.   June 1976 - July 2006

Education
University of Colorado Boulder
BA

Experience
United Airlines  October 2008 - Present
United Airlines, Inc.   January 2003 - October 2008
United Airlines, Inc.   November 1999 - December 2002
Northwest Airlines  February 1991 - November 1998
Victory Van Corporation   January 1998 - October 1998

Skills
Air Freight, Aviation, Freight, Dangerous Goods, Interline Contracts, Interline Negotiations, Passenger Services, Passenger Services..., Federal Government RFP, Emergency Communications, Translation/Interpretati..., International Logistics, Business Development, Operations Management, Military, Aircraft Maintenance, Airports, Aviation Security, Contract Negotiation, Negotiation, Customer Service, Shipping, Trucking, Program Management, Government, Hazardous Materials, Supply Chain, Freight Forwarding, Warehousing, Logistics Management, Logistics, Commercial Aviation, Aircraft, Airlines, Management, Flights, LTL, Process Improvement, Import, Transportation, Airport Management, Sales, Federal Government, Warehouse Management, Pricing, Customs Regulations, Transportation..., International Business, Charter, Supply Chain Management

Education
Roanoke College   1974 — 1978
Bachelor of Arts, International Relations; minor German Language

American International School, Vienna Austria   1971 — 1974
H.S. Diploma

Experience
Self Employed  August 2007 - Present
TCI Apparel Inc.   April 2005 - February 2007
United Airlines, Inc.   December 2000 - April 2005

Education
California State University-Northridge   2007 — 2008
Bachelor of Science, Kinesiology

Harper College   1997 — 1999
Associate in Arts

Experience
Assurant  September 2014 - Present
Consumers Energy  March 2013 - July 2014
Healthnet.Inc   August 2010 - February 2013
Cognizant Technology Solutions  June 2009 - June 2010
United Airlines Inc  August 2007 - June 2009
Medco Pharmacy- Princeton, NJ   May 2006 - July 2007
Cigna Health Care  June 2005 - April 2006
airtel  January 2003 - December 2004

Skills
IVR, CTI, Avaya, Genesys, ACD, Requirements Analysis, Call Routing, ITIL Certified, PMP, VXML, Cisco Technologies, Aspect, Cisco VoIP, SIP, Cisco Call Manager, Speech Recognition, BMC Remedy, Quality Center, Avaya Aura, Cisco CVP, UCCE, Cisco ICM, Nuance, Text to Speech, Empirix, Hammer Scripting, Aspect ACD, eWFM, Genesys Framework, Java, JavaScript, J2EE Application..., Business Intelligence, SDLC, Java Enterprise Edition, Integration, Management, Vendor Management, Call Centers, Visio, Databases, Software Development, Avaya Technologies

Education
Osmania University   2000 — 2004
Bachelors, Telecommunications

Experience
United Airlines, Inc   April 1967 - March 1997

Education
Arizona State University   1958 — 1962
B.S., Geology

Experience
Midwest Metal Products  August 2008 - May 2009
Avanade Inc  April 2007 - August 2008
BearingPoint  August 2006 - January 2007
SBC, Inc  June 2002 - January 2003
United Airlines, Inc   May 2000 - August 2000

Education
University of Illinois at Urbana-Champaign   1999 — 2001
BS, Computer Science

Chicago State University
Bachelor of Science, Computer Science

Experience
Jordan Industries LLC   2011 - Present
Aon Hewitt  February 2009 - January 2011
Township High School District 214  July 2005 - February 2009
United Airlines, Inc.   March 1986 - July 1994

Skills
Benefits Administration, Employee Training, Microsoft Word, Customer Service, Employee Benefits, Lotus Notes, Microsoft Excel, Time Management, Customer Satisfaction, Administrative..., Sales

Education
University of Illinois at Urbana-Champaign   1981 — 1985
BA, History, Minor: Business

Prospect High School   1977 — 1981

Lincoln Jr. High

Experience
United Airlines, Inc   December 1985 - November 2008
United Airlines, Inc.   December 1985 - November 2008
United Airlines, inc.   December 1985 - November 2008
united Airlines, Inc.   December 1985 - November 2008
United Airlines, Inc   December 1985 - November 2008

Education
Anne Arundel Community College
A.A.S, Business Management

Harford Community College
B.S, Psychology

Towson University
Certificate, Business Communications

Experience
United Airlines Inc.  July 1997 - Present

Skills
Aircraft, Aviation, Aircraft Maintenance, Flight Safety, Commercial Aviation, Aerospace, Airworthiness, Civil Aviation, Aeronautics, Helicopters

Education
San Francisco State University   2004 — 2008
B.S., Bus. Admin. - Information Systems

Experience
United Airlines, Inc   November 1973 - Present
United Airlines  November 1973 - Present
Continental Airlines  November 1973 - January 2012

Skills
Airlines, Customer Service, Management, Leadership, Strategic Planning, Project Management, New Business Development, Microsoft Office, Pricing, Microsoft Excel, Public Relations, PowerPoint, Transportation, Event Planning, Social Media, Customer Satisfaction, Operations Management, Public Speaking, Customer Experience, Call Centers, Team Building, Team Leadership, Airline Reservations

Education
Louisiana State University   1964 — 1968

Baton Rouge High School   1961 — 1964

Experience
Olive Garden Restaurant  July 2012 - Present
United Airlines, Inc   April 2012 - Present
Olive Garden  June 2011 - Present
Institute for the Study of Violent Groups  August 2010 - January 2013
United Airlines  April 2012 - December 2012
Medicom  July 2010 - August 2010

Education
University of New Haven   2012 — 2013
Master's degree, Forensic Computer Investigation, 3.7833

University of New Haven   2007 — 2011
Bachelor of Applied Science (BASc), Criminal Justice and Crime Analysis, 3.2512

University of New Haven
Bachelor of Science, Criminal Justice

University of New Haven
Masters of Science, Criminal Justice