Witness Systems, Inc.
Industry: Software company
DescriptionHeadquarters: Roswell, GA Founded: 1988 Parent organization: Verint Systems Subsidiaries: Verint Witness Systems Limited,
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Witness Systems, Inc. Employees
Haier America 2015 - Present
Mitsubishi Electric Cooling & Heating 2011 - 2014
Mitsubishi Electric Cooling & Heating 2008 - 2011
Philips Healthcare 2005 - 2008
Philips Healthcare 2004 - 2005
Optio Software, Inc. 2001 - 2004
Arthur Andersen, LLP 1999 - 2001
Witness Systems, Inc. 1998 - 1999
Impact Innovations Group, Inc., 1997 - 1998
TheraTx, Inc. 1993 - 1997
Skills
Cross-functional Team..., Product Management, Product Marketing, Product Development, Six Sigma, Manufacturing, Operations Management, Sales Management, Strategy, Operational Excellence, Management, Leadership, New Business Development, Process Improvement, Forecasting, Sales Operations, Strategic Planning, Sales, Contract Negotiation, Account Management, Budgets, Pricing
Education
Kennesaw State University 1997 — 1998
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
King's College 1990 — 1993
Bachelor of Science (BS), Accounting
Consultant & Volunteer March 2009 - June 2013
IGT January 2007 - January 2009
Independent Consultant January 2006 - December 2006
MTC Technologies Inc June 2005 - January 2006
Carlson Marketing Group November 2004 - June 2005
ZielsCo Enterprises Inc. October 2002 - November 2004
Various Consulting Assignments March 2002 - November 2004
WITNESS SYSTEMS, INC October 1997 - September 2001
ARINC Inc. November 1993 - October 1997
Skills
Program Management, Budgets, Software Project..., Vendor Management, Proposal Management, RFI, RFP Creation, RFP Response, SOW, SLA, Budgeting, Requirements Analysis, Proposal Writing, Process Improvement, Team Building, Project Planning, SharePoint, Business Analysis, Strategic Planning, Contract Negotiation, Software Development, Contract Management, SDLC, MS Project, Change Management, Management Consulting, Team Leadership, Mentoring, Agile, WBS, Business Development, Microsoft Word, Microsoft Excel, PowerPoint, Management, Leadership, CRM, Agile Methodologies
Education
Wright State University 1990 — 1992
BA
Miami University 1986 — 1989
Amplify November 2012 - Present
Verint Systems Inc. January 2007 - November 2012
Witness Systems, Inc. January 2006 - January 2007
Witness Systems, Inc. January 2002 - January 2006
Witness Systems, Inc. June 1999 - January 2002
Polaroid Digital Soultions, Inc. June 1997 - June 1999
Skills
C++, Unit Testing, Telecommunications, VoIP, SIP, Objective-C, Leadership, Project Management, Avaya, Cisco Call Manager, CTI, Design Patterns, Agile Methodologies, Scrum, iOS development, Mobile Technology, Microsoft SQL Server
Education
Kalamazoo College 1995 — 1999
Bachelor of Arts, Computer Science
NICE Systems April 2013 - Present
NICE Systems May 2011 - April 2013
IntelliResponse, TouchCommerce June 2009 - May 2011
LivePerson, Inc. January 2006 - June 2009
Witness Systems, Inc. December 2000 - January 2006
Eyretel, IDP Consulting & E-talk October 1996 - December 2000
NICE Systems, Inc. April 1995 - September 1996
Racal Corporation, PLC April 1989 - April 1995
Skills
Social Media, Enterprise Software, Analytics, Customer Experience, SaaS, Call Center, Customer Service, Voice of the Customer, Public Speaking, Social Networking, E-commerce, Contact Centers, Customer Engagement, Speech Analytics, LinkedIn, Twitter, Compliance, Software Solution Sales, Authentication, Anti-Fraud Solutions, Global Sales, Complex Sales, Financial Services, Customer Satisfaction, Fraud, Two-factor..., Anti-fraud, CRM, Strategy, Call Centers, Business Intelligence, Salesforce.com, Leadership, Strategic Planning, Strategic Partnerships, Selling, Management, Solution Selling, Sales Management, Management Consulting
Education
State University of New York College at Oneonta
BS, Business/Economics
Netflix September 2013 - Present
Verint Systems June 2012 - August 2013
Verint Systems March 2008 - May 2012
Witness Systems Inc February 2006 - March 2008
Global Computer Enterprises Inc October 2003 - May 2005
Skills
Java, SQL, XML, Web Services, Java Enterprise Edition, JavaScript, AJAX, Web Applications, Software Design, JSON, SOAP, Agile Methodologies, RESTful WebServices, ExtJS
Education
George Mason University 2001 — 2003
MS, Computer Science, 3.78
Jawaharlal Nehru Technological University 1996 — 2000
BS, Civil Engineering, 3.70
Amplify March 2014 - Present
Amplify Education November 2012 - March 2014
Wireless Generation June 2012 - March 2014
Verint Systems May 2009 - June 2012
Verint January 2007 - May 2009
Verint Systems Inc. June 2006 - May 2009
Witness Systems Inc. April 2000 - May 2009
Sidetalk.com January 2000 - August 2000
Bellsouth.net July 1996 - January 2000
BellSouth.net 1998 - 2000
Skills
Workforce Management, Integration, Call Center, Quality Assurance, E-learning, Product Management, Software Development, CTI, Team Leadership, Program Management, Technical Training, SQL Server, Windows, Telecommunications, Avaya, Linux, Java, C++, VoIP, Virtualization, Problem Solving, SQL, Professional Services, Product Development, IVR, HTML, XML, E-Learning, Microsoft SQL Server, Agile Methodologies, Databases, Troubleshooting, Management, Call Centers, Enterprise Software, Web Applications, Testing, Software Engineering, Mobile Devices, SaaS
Education
Louisiana State University 1991 — 1995
Master's degree, Electrical, Electronics and Communications Engineering, Post Grad
First Data Corporation August 2015 - Present
Amec Foster Wheeler August 2007 - August 2015
AT&T Mobility February 2006 - August 2007
Witness Systems, Inc October 2005 - December 2005
McKesson Health Solutions (formerly NDC Health / Per Se Technologies) September 2003 - October 2005
Toshiba Business Solutions of Georgia May 2002 - July 2003
Mirant July 2000 - May 2002
Spherion Corporation September 1999 - July 2000
AGL Resources, Inc July 1995 - September 1999
Georgia State University April 1993 - July 1995
Skills
International Financial..., Foreign Currency..., External Audit..., Consolidations, Project Accounting, Financial Reporting, General Ledger, Variance Analysis, Internal Controls, Account Reconciliation, Financial Accounting, Hyperion Enterprise, SEC Filings, Leadership
Education
Georgia State University 1990 — 1992
Masters of Professional Accountancy (MPA), Accounting and Finance, 3.6 GPA
University of Tennessee at Martin 1980 — 1984
BS Degree, Industrial Management
OpenSpan July 2012 - Present
Bay Bridge Decision Technologies July 2009 - June 2012
Knowlagent October 2007 - June 2009
Knowlagent January 2005 - June 2006
Witness Systems, Inc. 1997 - 2004
IBM 1989 - 1992
Skills
Consultative Selling, Solution Selling, SaaS, Call Center, Enterprise Software, Sales Management, New Business Development, Sales Process, Lead Generation, Sales, Salesforce.com, Selling, Channel, Direct Sales, B2B, CRM, Account Management, Call Centers, Strategy, Professional Services, Unified Communications, Strategic Partnerships, Cloud Computing, Start-ups, Management, Customer Experience, Leadership, Business Intelligence, Executive Management, Business Development, Go-to-market Strategy, Demand Generation, Outsourcing, Sales Operations, Telecommunications, Software Industry, Product Management, Cross-functional Team..., Customer Retention, Partner Management, Business Alliances, Product Marketing, Sales Enablement, Complex Sales, Managed Services, Pre-sales, Contact Centers, Workforce Management, Marketing Automation, Multi-channel Marketing
Education
The University of Texas-Pan American 1980 — 1982
BBA, Marketing
The University of Texas-Pan American 1980 — 1982
BBA - Marketing, Management. Marketing
Emmanuel JR. College 1978 — 1980
AA, General Business
PGi February 2014 - Present
YetiSoft, LLC May 2010 - Present
GiFTgive April 2012 - March 2015
MemberClicks September 2010 - March 2012
Silverpop April 2007 - September 2010
CPT International, Inc January 2005 - March 2007
Witness Systems, Inc September 1998 - December 2004
Radiant Systems Inc. July 1995 - September 1998
NASA Goddard Space Flight Center January 1993 - June 1995
Skills
Agile Methodologies, Scrum, Software Development, Java, SaaS, Mobile Applications, Web Applications, XML, Linux, Integration, Ruby, Apache, Process Improvement, Ruby on Rails, MySQL, Web Services, Agile Project Management, SOA, JavaScript, Test Automation, Software Engineering, Open Source, Architecture, Cloud Computing, SQL, Android, CSS, Technical Leadership, Start-ups, Continuous Integration, Spring, Hibernate, AJAX, Agile, Git, Subversion, REST, Titanium Mobile, iPad, iPhone, HTML 5, CSS3, jQuery, PCI Standards, Android Wearables, iOS, Node.js, Chromium, AngularJS
Education
Shepherd University 1988 — 1992
Bachelor's Degree, Computer Information Systems
EMCOR Services/Mesa Energy Systems April 2014 - Present
Johnson Controls March 2013 - March 2014
Heat Transfer Solutions November 2010 - March 2013
Carolina Cooling June 2008 - December 2010
Carolina Cooling June 2006 - May 2008
Carrier Corporation June 2004 - June 2006
Trane Company May 2002 - August 2002
Witness Systems, Inc May 2000 - May 2001
Skills
Salesforce.com, Customer Relations, Marketing Strategy, Email Marketing, Social Media, Customer Service, Microsoft Office, Lead Generation, Project Management, PowerPoint, HVAC, Account Management, Management, Marketing Communications, CRM, Sales Operations, Start-ups, Engineering, Sales, Energy Efficiency, Contract Negotiation, Energy Conservation
Education
Georgia Institute of Technology 1999 — 2003
B.S, Industrial & Systems Engineering
Worcester College, Oxford University 2003 — 2003
Classical music, Art History, World History & Literature
La Universidad Del Salvador 2001 — 2001
International Business & Government
NICE Systems March 2013 - Present
Verint April 2004 - March 2013
Verint Systems June 2000 - March 2013
Witness System 2000 - March 2013
WITNESS ACTIONABLE SOLUTIONS 2000 - March 2013
Witness Systems Inc June 2000 - April 2004
Sears Consumer Network July 1996 - October 2000
PCS Health Systems October 1999 - June 2000
Skills
Management, Training, Business Process..., Recruiting, Process Improvement, Change Management, Integration, Enterprise Software, Call Centers, Project Management, Quality Assurance, Analysis, CTI, VoIP, Professional Services, IVR, Workforce Management, Microsoft SQL Server, Pre-sales, Analytics, CRM, Telecommunications, SaaS, Call Center, Coaching
Education
Arizona State University 1986 — 1990
IBM (Enterprise Content Management) February 2013 - February 2015
StoredIQ June 2011 - February 2013
Univa 2008 - February 2013
IronStratus January 2010 - May 2011
Storspeed February 2009 - January 2010
BMC Software March 2005 - December 2008
Witness Systems, Inc. 2004 - 2007
VIEO April 2002 - January 2005
2ndWave December 2000 - December 2001
CompuCare October 1999 - December 2000
Skills
Enterprise Software, Cloud Computing, SaaS, Software Engineering, Entrepreneurship, Software Development, Product Management, Unix, Agile Methodologies, Enterprise Architecture, Distributed Systems, Start-ups, Virtualization, Management, Integration, Leadership, Strategic Partnerships, Architecture, Linux, Software Design, Go-to-market Strategy, Queue Management, Solution Selling, Mobile Devices, Professional Services, System Architecture, Security, Program Management, Storage, Data Center, Pre-sales, Solution Architecture, Business Intelligence, SOA, Open Source, Web Applications, Shell Scripting, Databases, IT Strategy, Scrum
Education
Cornell University 1976 — 1977
M.S., Computer Science, Electrical Engineering
Cornell University 1972 — 1976
B.S, Computer Science, Mathematics
The Home Depot May 2015 - Present
The Home Depot Store Support Center (The Proven Method) June 2014 - Present
Quintiles (Experis Consulting) May 2013 - May 2014
WellPoint May 2012 - April 2013
Quintiles Transnational April 2008 - April 2012
SAIC August 2004 - March 2008
ACS State Healthcare, Inc April 2003 - August 2004
Indus International, Inc November 2000 - November 2002
Priceline.com Perfect YardSale January 2000 - October 2000
Witness Systems, Inc August 1998 - January 2000
Skills
Business Analysis, Requirements Analysis, Business Requirements, Informatics, Public Health, Clinical Research, Organizational Change, Clinical Trials, Healthcare IT, Requirements Gathering, CRO, Global Health, Healthcare Information..., Clinical Data Management, Medical Informatics, Change Management, Clinical Informatics, SDLC, Business Process, Process Improvement, Software Documentation, Agile Methodologies, Testing, Quality Assurance, User Acceptance Testing, SharePoint, Project Management, Management, Analysis, Visio, MS Project, Project Planning, Business Process..., PMP, Systems Analysis, Databases, Cross-functional Team..., Integration, Data Analysis, Waterfall, Gap Analysis, Business Process Design, XML
Education
The University of Georgia 1989 — 1992
B.B.A, Management and Information Systems
Kennesaw State University 1987 — 1989
N/A, Business Administration and Management, General
Sprayberry High School 1987 — 1988
High School
Franklin High School 1984 — 1987
N/A, Honors/Regents High School/Secondary Diploma Program
HireIQ Solutions April 2011 - Present
GMT Corporation November 2006 - April 2011
Witness Systems, Inc. April 1999 - November 2006
Melita International 1995 - 1999
BellSouth Telecommunications 1990 - 1995
Rockwell Telecommunications 1985 - 1989
GTE Network Systems October 1982 - June 1985
Skills
Lead Generation, Competitive Analysis, Product Development, Product Launch, SaaS, Solution Selling, Salesforce.com, Enterprise Software, Professional Services, Customer Experience, Multi-channel Marketing, B2B Marketing, Channel, Product Marketing, Demand Generation, Strategic Partnerships, Marketing Automation, Workforce Management, Call Center, Analyst Relations, Market Analysis, Mergers & Acquisitions, Management, CRM, Sales Operations, Strategy, New Business Development, Marketing, P&L Management, Start-ups, Product Management, Cloud Computing, Direct Sales, Business Development, Call Centers
Education
Benedictine University 1983 — 1987
MBA
North Central College 1978 — 1982
BA
Grady Health System October 2010 - Present
Georgia State University November 2007 - December 2009
OpenSpan October 2006 - August 2007
Witness Systems, Inc. September 1997 - October 2006
Skills
Healthcare, Orthopedic, Clinical Research, Cpr Certified, Treatment, Hospitals, Healthcare Management, Fitness, Public Speaking, Wellness, Customer Service, Leadership, Physical Therapy, Management, Public Health, Training, Team Building, Medical Devices, Research, Teaching, Rehabilitation, Medicine, Pediatrics, CPR Certified, Orthopedics, Neurology, Quality Assurance, Community Outreach, Program Management
Education
Georgia State University 2006 — 2010
DPT, Doctorate of Physical Therapy
The Ohio State University 1986 — 1992
BSEE, Electrical Engineering
Bishop Watterson 1982 — 1986
High school diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Verint Systems, Inc. June 2007 - Present
Witness Systems, Inc. January 2007 - May 2007
Witness Systems, Inc. February 1999 - December 2006
Motorola August 1994 - February 1999
Skills
PMP
Education
Keller Graduate School of Management of DeVry University
MPM
Naval Postgraduate School
MS
United States Naval Academy
BS
Verint Systems Inc. 2007 - Present
Witness Systems, Inc. January 1998 - Present
Skills
Active Directory, VMware ESX, Hardware, Citrix, Windows Server, Servers, IT Management, Data Center, Integration, Microsoft Exchange, Cisco Technologies, Leadership, Switches, System Administration, Infrastructure, Backup Exec, Enterprise Software
Education
Kennesaw State University 1991 — 1996
B.S. in Information Systems, Information Systems
Roswell High School
Avaya, Inc. September 2007 - Present
Witness Systems, Inc January 2005 - January 2007
Viable Resources January 2002 - January 2005
Avaya, Inc January 2000 - January 2002
Providence Seattle Medical Center January 1990 - January 2000
Education
Houston Community College 2013 — 2014
Currently studying for Cisco & RedHat Linux Certification
Bellevue Community College 1992 — 1994
Business Administration
Avaya University
Certificates, Certificate Programs (Multiple in Telephony, PCS, SIP)
Applications Solutions, Inc. April 2008 - Present
Infor Global Solutions 2006 - 2008
Coldwell Bankers Real Estate 2005 - 2006
Witness Systems Inc 2003 - 2004
MSA 1980 - 1997
Dun & Bradstreet Software 1980 - 1996
Education
Georgia State University - J. Mack Robinson College of Business 1976 — 1977
MBA, Finance
Clemson University 1967 — 1970
BS, Agricultural Economics
Rocket Software April 2007 - October 2012
Seagull Software October 2005 - April 2007
Witness Systems February 2002 - July 2003
Witness Systems January 2001 - February 2002
Witness Systems, Inc. April 2000 - January 2001
KinderCare July 1999 - March 2000
KinderCare June 1998 - July 1999
Children's Wish Foundation January 1994 - October 1995
Skills
Demand Generation, Email Marketing, Online Marketing, Marketing Communications, Business, Integrated Marketing, SEM, Marketing, Websites, SEO, Strategy, Public Relations, Certified Paid Search..., Certified Online..., Beginning/Intermediate/A..., Crafting Content for..., B-to-B Demand Generation, WebTrends for Technical..., WebTrends for Business..., Project Management, Budget Management, Cross-functional Team..., Distributed Team..., Vendor Relationship..., Management
Education
Oglethorpe University
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Oglethorpe University
Bachelor of Arts (B.A.), Communication and Media Studies