Zendesk Company
Industry: Software company
DescriptionZendesk Inc. is a customer service software company headquartered in San Francisco, California, USA. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. Revenue: 430.5 million USD (2017) Headquarters: San Francisco, California, United States Founded: 2007, Copenhagen, Denmark Subsidiaries: Base CRM, We Are Cloud SAS, Zopim Technologies Pte Ltd., Outbound Solutions, Inc. Founders: Mikkel Svane, Alexander Aghassipour, Morten Primdahl
Zendesk List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Zendesk. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Zendesk Employees
Zendesk July 2015 - Present
Zendesk June 2014 - July 2015
Zendesk August 2013 - June 2014
Technology for Publishing February 2011 - July 2013
Helio Power Systems June 2010 - February 2011
Solar Shop Australia February 2009 - April 2010
Charterhouse Advertising August 2008 - January 2009
Merrill Corporation May 2006 - August 2007
Paradigm New Media January 2007 - May 2007
Schlesinger Associates 2005 - 2006
Education
Ithaca College 2004 — 2008
BS, Communication Management and Design
Zendesk July 2015 - Present
Zendesk November 2013 - Present
Zendesk August 2011 - November 2013
Zendesk January 2011 - August 2011
Watermark Press August 2005 - January 2011
Skills
Salesforce.com, SaaS, Account Management, Enterprise Software, Cloud Computing, CRM, Customer Service, Sales Process, Product Management, Solution Selling, Sales Operations, Strategic Partnerships, Sales Enablement, Social Media, Project Management, Team Leadership, Google Analytics, Microsoft Office, Strategy
Education
Michigan State University 1998 — 2002
BS, Marketing
BAVC
Zendesk April 2014 - Present
Zendesk December 2012 - April 2014
Zendesk December 2011 - December 2012
Quantcast June 2011 - December 2011
Qualcomm May 2010 - August 2010
Hewlett-Packard May 2009 - August 2009
Skills
Sales, Cold Calling, Salesforce.com, Lead Generation, Account Management, CRM, Sales Process, Cloud Computing, Solution Selling, Advertising, Project Planning, Program Management, Management, SEM, SaaS, Competitive Analysis, Sales Management
Education
Indiana University - Kelley School of Business
Bachelor of Science in Business, Marketing
Stevenson
University of Virginia
Tilt.com June 2014 - January 2015
Zendesk January 2014 - June 2014
Zendesk April 2012 - December 2013
Yelp May 2010 - April 2012
Yelp.com March 2010 - May 2010
Yelp.com July 2008 - March 2010
Digitas September 2007 - June 2008
Fox Sports Net June 2006 - September 2007
Skills
Online Advertising, Salesforce.com, Start-ups, Online Marketing, Lead Generation, SEO, PPC, Marketing, Facebook, Google Analytics, Management, Social Media, Sales Operations, Web Analytics, Business Development, Sales Process, Social Networking, Media Planning, Public Relations, Marketing Communications, Integrated Marketing, Negotiation, New Business Development, SaaS, Advertising Sales, Advertising, Google Adwords, Cold Calling, B2B, Event Planning, Selling, Digital Marketing, Email Marketing, Event Management, Analytics, Account Management, Sales Management, Ad Serving, Sales, CRM, Sales Presentations, Forecasting, Media Buying, E-commerce, Strategy, DoubleClick, Digital Media, Training, Marketing Strategy, Mobile Marketing
Education
Fordham University 2005 — 2006
Masters, Communications
Fordham University 2002 — 2006
BA, Advertising/Marketing
Zendesk May 2015 - Present
ThousandEyes January 2015 - April 2015
Radius Intelligence January 2014 - December 2014
Sycle.net May 2010 - December 2013
Sycle.net July 2008 - April 2012
Soundflavor, Inc. November 2007 - June 2008
Soundflavor, Inc. January 2005 - October 2007
Skills
Marketing, Product Management, Management, Business Development, Project Management, SaaS, Product Development, Team Leadership, Social Media, Business Strategy, Social Networking, Leadership, Marketing Strategy, CRM, Training, Online Advertising, E-commerce, Marketing Communications, Social Media Marketing, Solution Selling, Building Value, Sales
Education
University of San Francisco
Certificate, Expert Selling
Dominican University of California 2008 — 2010
MBA, Global Strategic Management
San Francisco State University
BA, Electronic Communications
Zendesk January 2015 - Present
Zendesk January 2012 - December 2014
Zendesk May 2010 - December 2011
Zendesk November 2009 - May 2010
Trend Micro May 2008 - November 2009
Trend Micro January 2007 - May 2008
Trend Micro February 2004 - December 2006
Trend Micro August 2002 - December 2003
Skills
Android, Enterprise Architecture, Servlets, SQL, iOS, Blackberry, Windows Phone, Perl, Mobile Applications, Agile Methodologies, Ruby on Rails, SaaS, jQuery, Linux, JavaScript, Web Services, Web Applications, Enterprise Software, Cloud Computing, Product Management, Mobile Devices
Education
UC Berkeley Haas School of Business 2012 — 2015
Master of Business Administration (MBA)
Harvey Mudd College 1998 — 2002
BS, Computer Science
Zendesk August 2015 - Present
Zendesk October 2014 - August 2015
Zendesk January 2014 - October 2014
University of Wisconsin-Madison May 2012 - January 2013
University of Wisconsin-Madison 2013 - 2013
Aerotek 2013 - 2013
Aerotek 2013 - 2013
University of Wisconsin-Madison May 2012 - August 2012
University of Wisconsin-Madison July 2008 - May 2012
Skills
Employee Training, Microsoft Office, Research, Sustainability, Environmental Science, Renewable Energy, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Environmental Awareness, Public Speaking, Teamwork, ArcGIS, Environmental Policy, Troubleshooting, Technical Support, SaaS, Social Media, HTML, Zendesk, JavaScript, Confluence, JIRA
Education
University of Wisconsin-Madison 2011 — 2013
Bachelor of Science (B.S.), Environmental Science, 3.91
Madison Area Technical College 2008 — 2011
Associate of Science (A.S.), Liberal Arts and Sciences, General Studies and Humanities, 3.9
Zendesk October 2012 - Present
Hampshire College January 2008 - September 2012
All Rise LLC 2005 - 2007
Skills
Editing, Animation, CSS, Higher Education, Social Media, Compositing, PHP, Film, New Media, Cinematography, Motion Graphics, Documentaries, Short Films, Writing, Video Production
Education
Hampshire College 1997 — 2001
BA, Film/Video
Phillips Academy, Andover 1993 — 1997
Zendesk May 2014 - Present
ForeSee January 2013 - December 2013
Oracle October 2011 - January 2013
Keynote Systems July 2010 - October 2011
Barclays February 2009 - July 2010
Bernstein Investment Research and Management January 2005 - December 2008
Vividence Corp (acquired by Keynote Systems) April 2001 - December 2004
AT&T 1996 - 2000
Skills
Customer Experience, Salesforce.com, Sales Operations, User Experience, Lead Generation, SaaS, Cloud Computing, Analytics, Business Development, Management, Selling, Direct Sales, Leadership, Entrepreneurship, Sales, Enterprise Software, Strategic Partnerships
Education
Drake University 1988 — 1990
B.A., History, Philosophy
Davenport Central HS 1982 — 1986
Zendesk May 2014 - Present
Meltwater Group November 2012 - May 2014
Meltwater Press May 2011 - October 2012
Meltwater Group August 2009 - April 2011
Skills
SaaS, B2B, Business Development, New Business Development, Public Relations, Account Management, Sales Management, Management, Sales, Media Monitoring, Leadership, Team Leadership, Social Media, Media Relations, Media Analysis, Media Outreach, Social Media Measurement, Social Media Marketing, Software Solution Sales, Software Sales..., Consultative Sales..., Team Building, Sales Rep Training, Net Promoter Score, Churn, Press Releases
Education
Cornell University 2005 — 2009
Bachelor of Science (B.S.), Hospitality Administration/Management
Northview
Zendesk April 2015 - Present
Zendesk January 2014 - March 2015
Zendesk October 2012 - January 2014
Zendesk October 2011 - October 2012
Rearden Commerce January 2011 - October 2011
Coupa Software August 2009 - January 2011
Salesforce.com October 2007 - August 2009
salesforce.com September 2006 - October 2007
Quest Software June 2005 - August 2006
Skills
SaaS, Enterprise Software, Salesforce.com, Selling Skills, Lead Generation, Competitive Analysis, Sales Process, Cloud Computing, Selling, Sales, CRM, Professional Services, Management, Leadership, Strategic Partnerships, Solution Selling, Start-ups
Education
Connecticut College 2000 — 2004
Bachelor's degree
Dana Hills High School 1995 — 1999
Zendesk November 2014 - Present
Manifest, Inc May 2013 - September 2014
Crushpath February 2013 - May 2013
Yammer, Inc. October 2011 - January 2013
Everlane July 2011 - August 2011
Men’s Crew September 2007 - May 2011
Marin Software May 2010 - August 2010
Skills
Sales, Marketing, Enterprise Software, Salesforce.com, Account Management, Entrepreneurship, Tenacious Work Ethic
Education
Loyola Marymount University 2007 — 2011
Bachelor of Arts, Economics Major
Zendesk February 2014 - Present
Salesforce August 2010 - January 2014
Salesforce.com November 2009 - February 2011
Salesforce.com April 2007 - November 2009
Yahoo March 2002 - April 2007
Cap Gemini Ernst & Young, LLC March 2000 - March 2002
WBNS 10 TV 1999 - 2000
Skills
Cloud Computing, CRM, Business Intelligence, Consulting, SaaS, Call Center, Customer Support, Channel Strategy, Online Advertising
Education
Miami University 1995 — 1999
BS
Zendesk August 2015 - Present
Zendesk August 2014 - August 2015
Zendesk December 2012 - August 2014
BD August 2009 - October 2012
World Bank Group - International Finance Corporation June 2008 - August 2008
Sony Corporation October 2005 - July 2007
Sony Electronics Inc. April 2004 - October 2005
Sony Corporation April 2001 - April 2004
Skills
Product Management, Cross-functional Team..., Product Marketing, Marketing Strategy, Online Marketing, Team Management, Project Management, Product Development, Competitive Analysis, Strategic Planning, Corporate Communications, Market Analysis, SEO, Product Placement, Pricing Strategy, Cross-cultural..., Global Brand Development, Website Localization, Forecasting, Business Case, Brand Awareness, Competitive Intelligence, New Business Development, Strategic Brand..., Mentoring
Education
Columbia Business School 2007 — 2009
MBA, Leadership, Strategy & Marketing
Keio University
B.A., Economics
The University of British Columbia 1998 — 2000
Environmental Economics
Zendesk June 2015 - September 2015
BART June 2014 - August 2014
Bhangra Empire September 2013 - August 2014
Bintang Badminton Academy January 2013 - July 2014
Riverbed Technology June 2013 - August 2013
Skills
Linux, Unix, Shell Scripting, MySQL, C++, C, Python, Teamwork, Customer Service, Microsoft Excel, Time Management, Management, Analysis, Microsoft Word, Oracle E-Business Suite, Strategic Planning, Leadership, Sales Operations, Microsoft Office, Salesforce.com, Social Networking, Outlook, Networking, English, Windows
Education
University of California, Davis 2014 — 2016
Diablo Valley College 2012 — 2014
Zendesk November 2014 - Present
Intuit 2013 - 2014
Intuit June 2012 - August 2012
Isabella Stewart Gardner Museum 2008 - 2011
Museum of Fine Arts, Boston 2008 - 2008
Skills
Writing, Digital Marketing, Email Marketing, Leadership, Social Networking, Brand Development, Copy Editing, SEO, Copywriting, Digital Media, WordPress, Management, Press Releases, Strategic Communications, Adobe Creative Suite, Advertising, Creative Direction, Online Marketing, HTML, Photography, CRM, Photoshop, Creative Writing, Product Management, Start-ups, Strategy, Business Strategy, Entrepreneurship, Analytics, Product Marketing, Competitive Analysis, Strategic Partnerships, Marketing
Education
MIT Sloan School of Management 2011 — 2013
Master of Business Administration (MBA)
University of Oxford 2007 — 2008
Master of Arts (M.A.), Modern European History
Yale University 2002 — 2006
Bachelor of Arts (B.A.), History
Zendesk November 2014 - Present
Dev Bootcamp March 2014 - May 2014
Waterford Bank, N.A. November 2012 - February 2014
AcceptanceTake January 2012 - March 2012
Brookside Web Holdings, LLC May 2009 - January 2012
Republic Development June 2009 - August 2009
Education
Davidson College 2007 — 2011
Bachelor of Arts, Political Science
Ottawa Hills
CASH Music February 2015 - Present
Zendesk March 2015 - Present
Flickr July 2007 - February 2015
Yahoo!7 July 2006 - April 2007
Participatory Culture Foundation 2005 - 2005
A List Apart 2000 - 2000
Big Hand Asia Pacific 1995 - 1996
Skills
PHP, CSS, User Experience, HTML, Ruby, Web Development, MySQL, Apache, Mobile Applications, Git, Web Applications, LAMP, REST, Linux, Donuts, APIs, Front-end, Dogs, User Interface Design, Subversion, User Interface, Illustration, Web Services, JSON, Computers, Animal Husbandry, Typing, Internet, Scalability, XML, Distributed Systems, XHTML, Databases, Ruby on Rails, Shirts, Internet of Things, Shoes, Text Editing, Faxing
Education
CQUniversity 1997 — 1998
Bachelor's degree, Information Technology
Sydney Boys High School 1983 — 1995
High School
Zendesk August 2012 - Present
Microsoft October 2008 - August 2011
White & Case June 2005 - October 2008
Mediaseti and Inform-mobil 2003 - 2005
Skills
Software Licensing, Privacy, Contract Negotiation, Intellectual Property, Technology Transfer, Regulatory Affairs, Antitrust, International Business, Telecommunications, International Trade, IT law, Cloud Computing, E-commerce
Education
Stanford Law School 2011 — 2012
LL.M., Law, Science, and Technology
Lomonosov Moscow State University (MSU) 1998 — 2004
Diploma in jurisprudence, Law
Admissions: New York, Russian Federation
Zendesk April 2015 - Present
Zendesk May 2014 - April 2015
Zendesk November 2013 - October 2014
Ipswitch, Inc. September 2012 - August 2013
Government of Japan March 2011 - August 2012
Apple Retail June 2010 - March 2011
Instituto Nacional de Calidad March 2009 - July 2009
Skills
Program Management, Data Analysis, International Marketing, Marketing Localization, Japanese, Spanish, PPC, SEM, SEO, Google Adwords, Google Analytics, International Relations, Interpretation, Content Marketing, Portuguese, Pardot, International Project..., CSS, Translation, Localization, Salesforce.com, Photoshop, HTML, JavaScript, Dreamweaver, InDesign, Graphic Design, Web Content Localization, Web Content Management, Editing, Photography, English, Apple Aperture, Event Planning, Microsoft Office
Education
Middlebury College 2006 — 2010
Bachelor of Arts (B.A.), Japanese Studies Major, Spanish Minor (Summa Cum Laude), GPA: Cumulative: 3.91; Major: 3.97
Harvard Extension School
Short Course - Front end web design and development (HTML, CSS, Javascript)
Universidad ORT Uruguay 2009 — 2009
Study Abroad
京都大学 / Kyoto University 2008 — 2009
Study Abroad Program
Zendesk July 2009 - Present
You Will Not Believe February 2008 - Present
Firehaus Studio August 2006 - February 2009
The Lady Killigrew Cafe October 2003 - November 2006
Montague Bookmill January 2001 - April 2003
Skills
Writing, HTML, CSS, GTD, Content Strategy, User-centered Design, HTML5, Online Marketing, Information Architecture, Web Video, Video Production, Start-ups, Content Management, Video, User Experience, Creative Writing, Management, Social Media, Entrepreneurship, Advertising, SaaS
Education
Hampshire College 1998 — 2001
B.A., Philosophy
Emerson College 1997 — 1998
Zendesk February 2014 - Present
Zendesk July 2012 - January 2014
e-ShopBrokers August 2006 - June 2012
Skills
E-commerce, Start-ups, Entrepreneurship, SaaS, Strategic Partnerships, Web Analytics, Web 2.0, SEM, Mobile Devices, Mobile Applications, Online Marketing, Product Marketing, Competitive Analysis, Competitive Intelligence, Sales Enablement, Messaging, Start-up, Strategy, Product Development, Marketing Strategy, Management, Marketing, Marketing Communications
Education
University of Bath 2011 — 2015
Bachelor of Science (B.Sc.), Business Administration, First-class honours
Copenhagen Business School 2014 — 2015
Academic Exchange
The Harvey Grammar School 2004 — 2011
High School, GCSEs & A-Levels
Zendesk February 2015 - Present
Symphony Commerce August 2014 - February 2015
YapStone September 2007 - August 2014
Bryco Funding August 2003 - June 2007
Pittsburg Unified School District January 2002 - August 2003
Salomon Smith Barney March 2000 - August 2001
Skills
Business Development, Account Management, Sales, New Business Development, Sales Management, Direct Sales, Salesforce.com, Marketing Strategy, Negotiation, Public Speaking, Real Estate, Online Advertising, PCI DSS, Merchant Accounts, Credit Card Gateways, Management, Strategic Partnerships, Strategy, Training, Marketing, Sales Process, Payment Card Processing, CRM, SaaS, E-commerce, Social Media Marketing, Enterprise Software, Start-ups
Education
Columbia University in the City of New York 1997 — 2002
B.A., Political Science
Pittsburg High School 1993 — 1997
High School Diploma, General Studies
Zendesk May 2014 - Present
Recommind September 2008 - Present
Recommind 2008 - 2009
FTI Consulting, Inc. August 2007 - September 2008
LECG April 2006 - August 2007
Navigant Consulting February 2005 - April 2006
Bank of America, N.A. August 2003 - February 2005
Banc of America Securities September 2000 - August 2003
Skills
Litigation Support, Litigation, Securities, Compliance, Computer Forensics, Due Diligence, Mergers & Acquisitions, Intellectual Property, Licensing, Corporate Law, Contract Negotiation, Civil Litigation, Securities Regulation, Legal Compliance, Privacy Law, Data Privacy, Corporate Governance
Education
Golden Gate University, School of Law 1992 — 1995
Doctor of Law (J.D.)
University of California, Santa Barbara 1987 — 1991
BA, Political Science
Zendesk June 2015 - Present
US Bank April 2010 - June 2015
Briggs & Stratton March 2009 - March 2010
Marcus Hotels & Resorts September 2008 - March 2009
Marcus Hotels & Resorts March 2007 - September 2008
Marcus Hotels & Resorts August 2006 - March 2007
University of Wisconsin September 2001 - May 2006
Bilingual Learning Center May 2001 - August 2001
Skills
Writing, Employee Relations, Employee Engagement, Employer Branding, Employee Training, Strategic Planning, Continuous Improvement, Customer Service, Recruiting, Labor Relations, Problem Solving, Project Management, Troubleshooting, Interdisciplinary..., Strategic Thinking, Conflict Management, Change Management, Operational Efficiency, Arts, Leadership, Team Building, Program Management, Onboarding, Interviews
Education
University of Wisconsin-Madison 2001 — 2006
Master of Arts; M.A, Spanish
Concordia University-Wisconsin
K-12 Education
University of Wisconsin-Eau Claire 1997 — 2001
Bachelor of Arts; B.A, Spanish & Art
Upstart Network June 2015 - Present
Zendesk February 2014 - June 2015
Dev Bootcamp August 2013 - December 2013
Acoustic Guitar U January 2012 - March 2013
Acoustic Guitar magazine 2007 - 2011
Skills
Blogging, Press Releases, Editorial, Editing, Publishing, Social Media, Magazines, Adobe Creative Suite, Publications, Video, User Experience, Books, HTML, Music, Wordpress, Music Theory, Writing, Music Transcription, Content Strategy, Content Development, Content Management, Copy Editing, Proofreading, Copywriting, Digital Media, Journalism, Newspapers, Web Content, JavaScript, CSS, Ruby, Newsletters, CMS
Education
Michigan State University 1998 — 2002
B.A., Philosophy
Zendesk May 2015 - Present
Zendesk May 2014 - May 2015
Best Buy July 2012 - January 2013
University of Wisconsin Hospital and Clinics January 2011 - January 2012
McDonald's Corporation June 2009 - July 2010
Lakefront on Langdon - Memorial Union January 2010 - May 2010
Circuit City April 2007 - January 2009
Culver's Frozen Custard June 2006 - September 2006
Skills
Microsoft Office, Windows, Java, Customer Service, Access, Android Development, Android, Eclipse, Matlab, CSS, JavaScript, HTML, Git, Mac OS, Linux, APIs, Zendesk, RESTful WebServices
Education
University of Illinois Springfield 2015 — 2017
Master of Science (M.S.), Computer Science
University of Wisconsin-Madison 2010 — 2014
Bachelor of Science (B.S.), Computer Science
Madison Area Technical College 2008 — 2010
Associate of Science (A.S.), Liberal Arts Transfer
Verona Area High School 2004 — 2008
High School Diploma
Zendesk March 2015 - Present
Quotient August 2013 - March 2015
Johns Hopkins Medicine February 2008 - July 2013
Quotient Inc February 2006 - February 2008
Liquidity Services Inc. June 2005 - February 2006
Johns Hopkins University January 2003 - May 2005
Darwin Partners July 2002 - December 2002
MCI Worldcom December 1999 - June 2002
MCI Worldcom August 1999 - November 1999
FCS India 1994 - 1996
Skills
Business Strategy, Consulting, Business Analysis, Digital Marketing, Software Development, Agile Methodologies, Web Applications, Apache 2, MySQL, Linux, LAMP, Object Oriented Perl, Oracle, Perl, PHP, Joomla, Project Planning, Databases, Integration, JavaScript
Education
The Johns Hopkins University - Carey Business School 2008 — 2012
Master of Business Administration (MBA)
Indian Institute of Technology, Kanpur 1988 — 1994
Master of Science (M.S.)
Zendesk June 2015 - Present
Zendesk September 2014 - May 2015
Zendesk August 2013 - August 2014
Boeing Satellite Systems June 2012 - August 2013
Skills
Business Development, Leadership, Customer Service, Negotiation, Sales, Salesforce.com, Microsoft Excel, Business Planning, Cross-functional Team..., Enterprise Software
Education
Gonzaga University 2008 — 2012
Bachelor Of Business Administration, Operations and Supply Chain Mgmt, International Business
South Whidbey High School 2004 — 2008
General Education
Zendesk September 2015 - Present
Rocket Lawyer April 2014 - February 2015
Rocket Lawyer July 2012 - March 2014
Rocket Lawyer, Inc. September 2009 - June 2012
Inc21 April 2009 - July 2009
Yelp.com May 2008 - January 2009
First Investors Corporation May 2006 - January 2008
Skills
CRM, Online Advertising, Salesforce.com, Marketing, Cold Calling, Management, Sales, Account Management, SaaS, Strategic Partnerships, Social Media Marketing, Lead Generation, Start-ups
Education
Indiana University Bloomington 2002 — 2006
B.S.
Zendesk May 2012 - Present
ClearSlide, Inc. April 2011 - February 2012
BlueCross BlueShield of Texas July 2009 - April 2011
Dow AgroSciences March 2008 - July 2009
Skills
Ruby, Ruby on Rails, REST, JavaScript, HTML, CSS, Unix
Education
Indiana University Bloomington
B.S., Finance, Accounting, Business Information Systems
Varnum LLP September 2014 - May 2015
Research Assistant for Professor Leandra Lederman August 2013 - May 2014
Varnum LLP May 2013 - August 2013
Community Legal Clinic January 2013 - May 2013
Zendesk May 2012 - August 2012
Judge Anne Christine Massullo May 2012 - July 2012
Glass Lewis & Co. 2011 - 2011
Cornell Behavioral Economics Laboratory August 2009 - December 2010
ZY Partners (IP Boutique Firm in Beijing) June 2009 - July 2009
Skills
MS Office Suite, Statistics, Excel, Research, PowerPoint, LexisNexis, Westlaw, Civil Litigation, Editing, Policy Analysis, Public Policy, Microsoft Excel, Public Speaking, Legal Research, Data Analysis, Courts, Nonprofits, Spanish, Litigation, Microsoft Office, Legal Writing
Education
Indiana University School of Law—Bloomington 2011 — 2014
Juris Doctor, 3.66 (Top 15%)
Cornell University 2007 — 2010
Bachelor's, Economics, 3.69
Hoodline June 2015 - Present
Lithium Technologies June 2012 - Present
7x7 Magazine/Metropolitan Media, Inc. June 2009 - Present
Vox Media, Inc. January 2013 - May 2015
DailyCandy May 2012 - April 2014
Box January 2013 - April 2013
Zendesk September 2012 - September 2012
Scoutmob March 2012 - September 2012
Citysearch January 2010 - March 2012
ShopWell September 2011 - January 2012
Skills
Copywriting, SEO copywriting, Website Copy, Corporate Communications, Marketing Communications, Blogging, Collateral Material..., Communications Strategy, Advertising Copy, Email Marketing, Online Communications, Online Marketing, Marketing Research, Internal Communications, Press Releases, Corporate Blogging, Copy Editing, Editing, Editorial, Content Writing, Web Editing, Online Content Creation, Content Development, Mobile Content, Web Content, Web Content Production, Content Strategy, Web Content Management, Journalism, AP Style, Voice Over, Ghostwriting, Facebook, Twitter, Tumblr, HTML, Social Media Marketing, Storytelling, Social Networking, Social Media, Web Design, Digital Marketing, Newspapers, Digital Media, New Media
Education
Harvard University 2004 — 2008
B.A., Comparative Literature
Zendesk August 2015 - Present
Swirl December 2014 - August 2015
Swirl November 2013 - November 2014
MindSnacks June 2012 - October 2013
Revelation PR, Advertising & Social Media December 2011 - April 2012
Madison Magazine June 2011 - December 2011
Pitaya November 2008 - December 2011
Skills
Social Media Marketing, Marketing Strategy, Marketing Research, HTML 5, Online Advertising, Microsoft Excel, Data Analysis, Digital Marketing, DoubleClick, Flashtalking, Mobile Marketing, Strategic Communications, Email Marketing, Facebook Marketing, Microsoft Office, PowerPoint, SurveyMonkey, Final Cut Pro, iMovie, Photoshop, Wordpress, Optimizely, Advertising, MRI, Media Planning, Media Buying, Web Analytics
Education
University of Wisconsin-Madison 2008 — 2012
BA, Marketing
Escola Superior de Comerç Internacional -- Barcelona, Spain 2011 — 2011
Copenhagen Business School 2010 — 2010
Zendesk December 2014 - Present
ModCloth June 2010 - December 2014
Nordstrom March 2007 - September 2009
Target March 2005 - September 2006
Skills
Customer Experience, Merchandising, Retail, Customer Service, Team Leadership, Fashion, Customer Retention, Microsoft Word, Sales Management, Inventory Management, Time Management, Customer Satisfaction, Sales, Social Networking, E-commerce, Leadership, Management, Social Media Marketing, Visual Merchandising, Customer Relations, Customer Acquisition, Customer Support, Customer Engagement
Education
The Ohio State University 1997 — 2000
B.A., International Studies
Miami University
Zendesk March 2014 - Present
BackOffice Associates April 2010 - February 2014
BackOffice Associates October 2009 - March 2010
NETC December 2008 - October 2009
Wellesley Information Services August 2007 - December 2008
Skills
Salesforce.com, Public Relations, Marketing Strategy, Account Management, Social Media, Marketing Communications, B2B, Events, Program Management, Trade Shows, Budgets, Analysis, CRM, Contract Negotiation, Event Management, Management, Marketing, Project Planning, Negotiation, Strategic Partnerships, Time Management, Strategy, Lead Generation
Education
University of Massachusetts at Amherst - Isenberg School of Management 2004 — 2007
BS; BA, Hospitality and Tourism Management; Journalism
Kenston HS
Kenston HS
Zendesk March 2014 - Present
Zendesk August 2013 - February 2014
ProQuest Information and Learning September 2008 - December 2012
Yahoo! Inc. December 2004 - October 2007
Sun Microsystems, Inc December 1999 - December 2004
Sun Microsystems, Inc January 1996 - November 1999
Sybase Inc. 1994 - 1996
Quintus 1990 - 1994
Quintus 1985 - 1990
University of Edinburgh 1979 - 1984
Skills
Search, Solr, Lucene, Java, Database, Distributed Systems, Perl, Prolog, Logic Programming, Databases, Java Enterprise Edition, Software Engineering, SQL, Machine Learning, Big Data, Scala, Scalability, Git, REST, Software Development, Cloud Computing, Agile Methodologies, Linux, Unix, Scrum, SaaS
Education
Manchester University 1978 — 1980
Ph.D., Computer Science
Loughborough University 1976 — 1978
MSc, Computer Science
The University of Western Australia 1971 — 1973
BA, Mathematics
Zendesk November 2013 - Present
Zendesk August 2011 - November 2013
Zendesk November 2010 - August 2011
McKinsey & Company September 2009 - October 2010
Harvard Business School September 2007 - June 2009
McKinsey & Company 2008 - 2008
Google 2004 - 2007
Google 2003 - 2004
Stanford University 1999 - 2003
Skills
Forecasting, Planning, Business Intelligence, SQL, Management Consulting, Business Analysis, Excel, Financial Planning, Financial Reporting, Russian, PowerPoint, Customer Service, Problem Solving, Google Adwords, Google Analytics, SaaS, Cloud Computing, Cross-functional Team..., Emerging Markets, Strategy, Enterprise Software, Leadership, Analysis, Start-ups, Business Analytics, Financial Modeling, Competitive Analysis, Product Management, Mergers & Acquisitions, Business Strategy, Venture Capital, Strategic Partnerships, Budgets, Entrepreneurship, Management, Analytics, Salesforce.com
Education
Harvard Business School 2007 — 2009
MBA
Stanford University 1999 — 2003
BA
Zendesk January 2015 - Present
Cisco Systems March 2012 - January 2015
Cisco Systems May 2010 - February 2012
Cisco March 2008 - April 2010
Alcatel-Lucent May 2007 - December 2007
Infosys Technologies Limited November 2005 - July 2006
Skills
SIP, Wireshark, TCP/IP, C++, Eclipse, Java, Agile, Programming, Visio, VoIP, IP, Start-ups, Innovative Thinking, Cisco Call Manager, Enterprise..., Enterprise Mobility, Product Management, Video Communication, Networking, Agile Methodologies, Network Security, Testing, Enterprise Software, Ethernet, Product Development, Service Providers, Hosted Services, Hosted Voice, Provisioning, Cisco Technologies, Collaboration Solutions, Switches, Scrum, C, Security
Education
Stanford Graduate School of Business 2012 — 2012
Certificate, Stanford Ignite - Entrepreneurship/Entrepreneurial Studies
University of Pennsylvania 2006 — 2007
MSE, Electrical Engineering
Guru Gobind Singh Indraprastha University 2001 — 2005
B.Tech, Electronics and Communication Engineering
Amity International School
Apigee March 2015 - Present
Zendesk January 2014 - March 2015
SugarCRM August 2012 - December 2013
BayTSP February 2008 - October 2011
Lux Image Agency August 2009 - August 2011
Skills
Accounts Payable, Accounts Receivable, QuickBooks, Invoicing, Accounting, Accruals, Journal Entries, Payroll, Bank Reconciliation, Financial Statements, Cash Flow, Time Management, Bookkeeping, Great Plains Software, Employee Benefits, Event Management, Microsoft Excel, Outlook, Microsoft Office, Salesforce.com, Account Reconciliation, General Ledger
Education
San Jose State University 2015 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
De Anza College 2010 — 2012
Associate of Arts (A.A.), Accounting and Finance, 3.0
Zendesk January 2015 - Present
Paraprint Inc. July 2010 - Present
Klout (Acquired by Lithium) October 2013 - July 2014
Dachis Group July 2012 - July 2013
Involver (acquired by Oracle) June 2010 - July 2012
Paraprint, INC. October 2007 - July 2010
RightNow Technologies 2002 - 2007
DoubleClick 1998 - 2001
Skills
Saas Software, Social Media ROI, Emerging Technologies, Social Media, SaaS, Sales Process, Sales Management, CRM, Sales Operations, Customer Service, Advertising, Product Development, Digital Marketing, Marketing, Management, Start-ups, Sales, Leadership, Business Development, Lead Generation, Online Marketing, Social Media Marketing, Strategic Partnerships, Marketing Communications, Email Marketing, Big Data, Customer Relations, Sales Support, Compensation Structure..., Social Networking, Interactive Marketing, Online Advertising, Analytics, E-commerce, Product Marketing, Salesforce.com, Digital Strategy, Product Management, SEM, Mobile Marketing, Web Analytics, Integrated Marketing, Demand Generation, B2B, Professional Services, Go-to-market Strategy, Multi-channel Marketing, Marketing Automation, Software Industry, Competitive Analysis
Education
Montana State University-Bozeman 1992 — 1997
Bachelor of Science, Markting
University of Pittsburgh 1992 — 1994
Bachelors of Business, Marketing
Focal Flame Photography March 2015 - Present
Zendesk October 2014 - Present
Dane County Humane Society February 2011 - Present
Don Newton 2011 - Present
Shoutlet October 2012 - July 2014
Apple June 2007 - September 2012
Skills
OS X, Photography, Mac, Training, Social Media Marketing, Social Media, Aperture, iWork, Adobe Creative Suite, iLife, WordPress, SaaS, Microsoft Office, Customer Support, CRM, Mac OSX, iOS, Workshop Facilitation, Graphic Design, Video Editing, Web Applications, Facebook, Employee Training, Technical Training, iPad, Mac OS, Coaching, Collaborative Problem..., Project Management, Blogging, Twitter, Google Analytics, Google+, YouTube, Enterprise Software, CMS, Marketing, iPhone, Social Listening
Education
Madison Area Technical College
Graphic Design
UW-Whitewater
Advertising
GoPro August 2015 - Present
Zendesk August 2014 - February 2015
Zendesk May 2013 - August 2014
Bear Data Solutions February 2013 - April 2013
Bear Data Solutions August 2012 - February 2013
Allied Bridge International May 2012 - August 2012
Neuro Brands LLC. (Drink Neuro) September 2011 - May 2012
Rent The Runway September 2011 - May 2012
Neuro Brands LLC. (Drink Neuro) May 2011 - August 2011
Stadium Brewery January 2008 - August 2009
Skills
Salesforce.com, Sales, Marketing, Social Media, Lead Generation, Social Media Marketing, Social Networking, Retail, Marketo, Leadership, Sales Management, Cisco Technologies, VMware, NetApp, Apple, Brocade, Microsoft Technologies, Meraki, Pardot, InsideView, LinkedIn, ConnectandSell, Information Technology, Account Management, Cloud Computing, Solution Selling, SaaS, CRM, Management
Education
Loyola Marymount University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Marketing
Zendesk December 2014 - Present
Radius Intelligence June 2013 - December 2014
Automated Media Processing Solutions, Inc. dba Equilibrium July 2011 - June 2013
SearchReady, Inc January 2011 - June 2011
Fireman's Fund Insurance Company April 2005 - July 2010
Skills
Lead Generation, Salesforce.com, Sales, SaaS, Cold Calling, Marketing, Selling, Start-ups, Sales Process, Account Management, Photoshop, Management, Advertising, SEO, Enterprise Software, Solution Selling, Social Marketing, SEM, Training, Strategic Partnerships, Direct Sales, CRM, Leadership, New Business Development, Account Executives, Business Development, Customer Service Systems, Microsoft Excel, Microsoft Office, Customer Service..., Mentoring
Education
College of Marin 2008 — 2011
Business Management
Novato High school 2003 — 2007
Zendesk 2014 - Present
Safeway 2013 - 2014
The Toro Company 2007 - 2013
The Toro Company 2007 - 2013
St. Cloud State University 2005 - 2007
Valspar May 2006 - September 2006
Minnesota State University, Mankato 2003 - 2005
Skills
Business Analysis, Business Intelligence, Requirements Analysis, Cross-functional Team..., Business Objects, CRM, SharePoint, Salesforce.com, Integration, Leadership, E-commerce, Program Management, Agile Methodologies, Project Management, Software Development, Data Modeling, Public Speaking, Databases, Data Warehousing, DataFlux, Business Process..., Data Analysis, Testing, IT Service Management
Education
St. Cloud State University 2005 — 2007
MBA, Business Administration, Management and Operations
Minnesota State University, Mankato 2002 — 2005
Bachelor's, Computer Science, Mathematics (Minor)
Zendesk November 2008 - Present
podcastmachine March 2008 - Present
Unwire December 2003 - November 2008
Jubii March 2003 - January 2004
Emuse November 2001 - November 2003
Skills
Ruby on Rails, JavaScript, CSS, REST, Ruby, jQuery, HTML5, Git, HTML 5, Mobile Applications, Linux, Flash, XHTML, Redis
Education
Københavns Universitet 1998 — 2000
Zendesk March 2015 - Present
Zendesk June 2014 - Present
Chloe + Isabel Inc. October 2013 - June 2014
Mercer & Co January 2013 - June 2013
Nordstrom 2012 - 2012
Seabrook Land Company July 2011 - August 2011
McKenna Long & Aldridge LLP June 2011 - July 2011
A.O. Reed & Co. June 2009 - August 2009
Little Italy's Urban Bar and Restaurant August 2007 - February 2008
Skills
Microsoft Excel, Microsoft Office, Sales, Merchandising, Customer Service, Retail, Inventory Management, CRM, Event Management, Advertising, Marketing Strategy, Research, Social Media Marketing, Social Networking, Facebook, Social Media, Market Research, Marketing
Education
Gonzaga University 2008 — 2012
Bachelor of Business Administration (BBA), Economics and Marketing
Zendesk August 2015 - Present
Zendesk March 2014 - August 2015
Sunrise Technologies November 2012 - March 2014
Western Computer June 2012 - November 2012
Patagonia March 2009 - June 2012
Junction Solutions June 2007 - March 2009
USDA May 2002 - May 2005
Skills
Business Intelligence, ERP, Microsoft Dynamics, Axapta, Integration, Agile Methodologies, Microsoft SQL Server, Enterprise Software, Software Development, SaaS, BizTalk, SSIS, Business Process, C#, Analysis Services, Strategic Leadership, ETL, Data Warehousing, Databases, SharePoint, Software Project..., EDI, Solution Architecture, Scrum, Enterprise Architecture, Solution Selling, Drupal, T-SQL, Consulting, Web Services, Business Analysis, Management, Cloud Computing
Education
Colorado School of Mines 2003 — 2007
Engineering, Mechanical
Zendesk August 2015 - Present
ERMC January 2015 - August 2015
adorable October 2014 - May 2015
HG January 2014 - September 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
YwebCa 2014 — 2015
web development, Computer Programming, 99.5%
Madison Area Technical College 2013 — 2014
Psychology, intro to psychology, Human Growth & Development, Human sexuailty, diversity in society
Science Exchange October 2013 - Present
Zendesk March 2010 - September 2013
Sustainable Websites LLC August 2007 - March 2010
Folks Pants February 2007 - March 2010
Boston Organics 2005 - 2007
InfoTechWarPeace Project 2003 - 2003
Skills
Illustrator, Information Architecture, jQuery, Google Analytics, Web Design, Sales Funnel..., HTML 5, Front-end Coding, Web Development, CSS3, Zendesk, CSS, Front-end, Website Development, Photoshop, Website Updating, Corporate Website..., CMS, WordPress, JavaScript, PHP, Git, Online Marketing, User Interface, Google API, Marketo, casperjs, Conversion Optimization, Data-driven Marketing, Online Marketing..., Website Localization, User Experience, Web Standards, HTML, User Interface Design, Interaction Design, Web 2.0, Web Project Management, Web Analytics, SASS, A/B testing, JSON, SEO, LAMP, User-centered Design, AJAX, MySQL, Integration Testing, Wireframes, Ruby on Rails
Education
Brown University 2000 — 2004
BA, Modern Culture and Media
Francis W. Parker School 1993 — 2000
My GED, yo
The School of the Art Institute of Chicago
None, Drawing, Painting
Zendesk May 2015 - Present
Facility Gateway Corporation February 2014 - May 2015
Literacy Network July 2011 - January 2012
Skills
CCNA, Cisco Technologies, Cisco IOS, Network Administration, Network Security, Networking, TCP/IP, Troubleshooting, Routers, Switches, Firewalls, Wireless Networking, Computer Hardware, Windows, Windows Server, Java, C/C++, Powershell, Bash, Python, Perl, VPN, VMware, Linux, FreeBSD, Mac OS, OpenBSD, Solaris
Education
Madison Area Technical College 2012 — 2014
Associate of Science (A.S.), Information Technology
Minnesota State University, Mankato 2008 — 2009
Zendesk June 2015 - Present
SAP January 2015 - June 2015
SuccessFactors, an SAP company January 2013 - January 2015
SuccessFactors October 2012 - January 2013
SuccessFactors, an SAP Company January 2012 - January 2013
Cisco Systems August 2011 - January 2012
Cisco Systems 2009 - September 2011
Knight Ludvigson Advisors 2004 - 2009
Xbridge Systems January 2002 - July 2004
Rohner & Associates 1998 - 2002
Skills
Global Marketing, Cross-functional Team..., CRM, Campaign Management, Strategic Planning, Strategic Partnerships, Social Media Marketing, Market Research, Competitive Analysis, Start-up Environments, Performance Metrics, Channel Marketing, Distribution, Co-marketing platforms, Online Marketing, Partner Listening, Sales Enablement, SaaS, Cloud Computing, Enterprise Software, Field Marketing, Multi-channel Marketing, Online Advertising, Strategy, Lead Generation, Marketing Communications, Management, Go-to-market Strategy, Demand Generation, Business Alliances, Integrated Marketing, Analytics, Thought Leadership, SEO, Marketing, Program Management, Leadership, Product Marketing, Product Management
Education
University of California, Berkeley
B.A.
Columbia University - Columbia Business School
Brand Leadership - Executive Education Program
Zendesk February 2015 - Present
University of North Carolina at Chapel Hill September 2014 - February 2015
Breadcrumb POS by Groupon August 2013 - April 2014
Apple September 2012 - August 2013
Apple March 2011 - September 2012
Apple September 2011 - April 2012
Ralph Lauren October 2010 - April 2012
Lacoste August 2011 - September 2011
University of North Carolina at Chapel Hill September 2008 - August 2011
Skills
OS X, Technical Support, SQL, HTML, Computer Hardware, Mac, Troubleshooting, iOS, iPad, iPhone, Customer Service, Computer Repair, Retail, Management, Keynote, iPod, Software Installation, Windows 7, Android, Wireless Networking, Zendesk, Pipeline Management, CRM, Cisco Technologies, Windows XP Pro, Mac OS X Server, IT Hardware Support, PBX
Education
Franklin University 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Computer Science
UNC Chapel Hill
Bachelor of Applied Science (B.A.Sc.), Psychology
University of California, Berkeley
Extension
Zendesk April 2015 - Present
CareCloud September 2014 - February 2015
NextGen Healthcare Information Systems May 2013 - October 2014
SAI Global July 2011 - May 2013
NextGen Healthcare March 2009 - July 2011
Ingenix CareTracker July 2006 - April 2009
Cord Blood Registry April 2004 - June 2006
Pfizer Pharmaceuticals 2001 - 2004
Skills
Software Industry, Sales Process, Account Management, Software Implementation, Solution Selling, Complex Sales, Selling, Enterprise Software, Sales Operations, Business Development, Process Improvement, Sales, Salesforce.com, SaaS, Management, Leadership, Contract Negotiation, Direct Sales, Strategic Partnerships, Sales Presentations, Strategic Planning, Marketing Strategy, Team Building, CRM, New Business Development, Consulting, Executive Management, Lead Generation, Coaching, Sales Management, Start-ups, Enterprise Risk..., Strategy, Competitive Analysis, Healthcare
Education
Gettysburg College 1993 — 1997
BA, Business
Tabor Academy 1991 — 1993
Zendesk July 2015 - Present
The Branson School August 2014 - Present
Left Bank Brasseries October 2014 - June 2015
Sage Catering Inc. August 2014 - May 2015
True North May 2011 - September 2014
LEWIS PR May 2014 - August 2014
Dow Jones May 2013 - August 2013
Constellation Brands May 2012 - August 2012
Studio Di Ingegneria June 2007 - July 2011
Beachside Produce LLC May 2011 - June 2011
Skills
Event Management, Cooking, Restaurants, Food, Menu Development, Public Speaking, Spanish, Microsoft Word, Catering, Microsoft Excel, Food Service, Banquets, Customer Service, Event Planning, PowerPoint, Time Management, Microsoft Office, Leadership, Social Media, Teamwork, Tri-lingual English, Facebook, Social Networking, Critical Thinking, Chef, Culinary Skills
Education
Dominican University of California 2012 — 2015
Master of Business Administration (MBA), Global Management, May 2015 Graduate
Dominican University of California 2010 — 2014
Bachelor of Arts, International Business, May 2014 Graduate
Zendesk January 2014 - Present
Colony Brands, Inc. June 2013 - December 2013
University of Wisconsin-Platteville September 2012 - May 2013
UW-Madison, Division of Information Technology (DoIT) January 2011 - August 2011
Skills
Computer Hardware, Windows, Help Desk Support, Software Installation, Technical Support, Human Resources, Recruitment Advertising, Business, Business Process, Communication, Interpersonal Skill, Leadership, Team Leadership, Multi Tasking, VMware, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Access, Ultipro, HRIS, Customer Service, Customer Satisfaction, Employment Law, Financial Accounting, Management Accounting, Employee Training, Compensation & Benefit, Zendesk
Education
University of Wisconsin-Platteville 2011 — 2013
Bachelor of Business Administration (BBA), General Business - Human Resources Emphasis, 3.971 Graduating GPA
Madison Area Technical College 2008 — 2011
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Verona Area School District October 2015 - Present
Zendesk February 2015 - Present
American Family Insurance 2013 - 2014
Pepsi Bottling Ventures May 2012 - April 2013
Skills
Sales Management, Time Management, Customer Service, Teamwork, Communication, Motivation, Social Networking, Multi Tasking, Problem Solving, CRM
Education
Edgewood College 2009 — 2013
Bachelor's degree, Marketing
Zendesk
Skills
SaaS, HTML, Troubleshooting, Technical Support, Computer Hardware, Social Media, JavaScript
Education
Madison Area Technical College 2011 — 2013
Madison Area Technical College
Zendesk March 2015 - Present
Wolters Kluwer January 2014 - February 2015
Big Sky Resort May 2012 - April 2013
Camp Manito-wish YMCA June 2010 - August 2011
Skills
Customer Service, Event Planning, Management, Customer Satisfaction, Sales, Leadership Development, Communication Skills, Team Building, Teamwork, Team Leadership, Organization, Employee Training, Hands-on Training, Administrative Functions, Collaborative Problem..., Problem Solving, Collaborative Leadership, Communication
Education
Montana State University-Bozeman 2007 — 2011
Bachelor of Science, Family and Consumer Sciences/Human Sciences Business Services
UC Berkeley Extension 2014 - 2015
Zendesk 2013 - 2014
Zendesk 2011 - 2013
Heald College 2010 - 2011
Skills
Help Desk Support, Windows 7, Active Directory, Troubleshooting, Technical Support, A+ Certified, Customer Satisfaction, Customer Support, Salesforce.com, SaaS, DHCP, Cloud Computing, DNS, Networking, Product Support, Computer Hardware, Wireless Networking, Integration, VPN, Network Administration, Windows Server
Education
Heald College 2009 — 2011
Associate, Network Administration
Zendesk June 2015 - Present
Franklin and Marshall January 2011 - May 2015
Vox Media, Inc. June 2014 - September 2014
Lancaster Barnstormers August 2013 - December 2013
3 Nerds LLC May 2012 - August 2012
Skills
Research, PowerPoint, Social Media, Competitive Analysis, Microsoft Excel, Microsoft Office, Data Analysis, Public Speaking, Facebook, Microsoft Word, Customer Service, Social Networking, Market Research, Leadership, Photoshop, Social Media Marketing, Analysis, Marketing, Event Management, Financial Analysis, WordPress, Strategic Planning, Public Relations
Education
Franklin & Marshall College 2011 — 2015
Bachelor of Science (BS), Sociology (Business and Political Focus)
University of Miami 2010 — 2011
Undecided
Zendesk October 2014 - Present
GUESS?, Inc. June 2014 - September 2014
Swirl April 2013 - May 2014
Razorfish August 2010 - April 2011
Sound Goods November 2007 - August 2010
Victoria's Secret February 2007 - November 2007
Capgemini March 2004 - February 2007
Gap, Inc. 1998 - March 2004
Skills
Social Media Marketing, Social Media, Digital Strategy, Digital Marketing, Marketing Strategy, Customer Engagement, Analytics, E-commerce, Mobile Marketing, Online Marketing, Retail, Market Research, Brand Development, Digital Media, User Experience, Online Advertising, Customer Insight, Customer Experience, Crowdsourcing, Mobile Devices, Strategy, Management Consulting, Entrepreneurship, Strategic Planning, Start-ups, Management, Product Development, Creative Direction, Leadership, Marketing, Integrated Marketing, Marketing Research, Business Strategy, Direct Marketing, Email Marketing, Strategic Partnerships, Web Analytics, Content Strategy, Cross-functional Team..., Interactive Marketing, Consulting, Advertising, PPC, Facebook
Education
Columbia University - Columbia Business School 2001 — 2003
MBA
London Business School 2001 — 2003
MBA
University of California, San Diego
B.A.
Zendesk May 2015 - Present
Zendesk November 2014 - May 2015
Zendesk January 2014 - November 2014
Promega June 2013 - January 2014
TDS Telecommunications Corp. April 2012 - June 2013
Globe University August 2011 - April 2012
Globe University October 2010 - April 2012
Allstate July 2008 - August 2010
Skills
Customer Service, VoIP, Email, PowerPoint, Word, Windows 7, Windows Server 2008, Microsoft Word, Training, Mentoring, Data Entry, Outlook, Access, Windows XP Professional, Technical Support, SaaS, Microsoft Office, Troubleshooting, Cloud Computing, Networking, HTML, Computer Hardware, Software Documentation, Microsoft Excel, Social Media, CRM
Education
Globe University-Madison West 2012 — 2014
Bachelor's degree, Information Technology - Networks and Security
Globe University 2010 — 2012
AAS, IT
Zendesk May 2015 - Present
TEKsystems September 2014 - May 2015
TEKsystems July 2013 - August 2014
Morgridge Center for Public Service June 2012 - June 2013
University of Wisconsin-Madison April 2011 - October 2011
Education
University of Wisconsin-Madison 2009 — 2013
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Hanken Svenska handelshögskolan 2011 — 2012
International Business
Whitefish Bay H.S. 2005 — 2009
Zendesk April 2015 - Present
Apple November 2011 - April 2015
Adobe January 2011 - May 2011
Minneapolis College of Art and Design November 2008 - May 2011
Skills
Technical Support, Mac, OS X, Customer Service, Computer Hardware, Troubleshooting, iOS, iPhone, Mac OS, Asset Management, Casper, Google Apps, Zendesk, SaaS, Cloud Applications
Education
Minneapolis College of Art and Design 2007 — 2011
Bachelor of Fine Arts (B.F.A.), Graphic Design
Zendesk April 2015 - Present
Adobe Systems July 2014 - April 2015
Adobe Systems 2011 - June 2014
Adobe Systems 2010 - 2011
Adobe Systems February 2007 - April 2010
Macromedia, Inc./Andromedia Inc. July 1999 - September 2004
Leonard's Logic September 1998 - June 1999
Powersoft 1996 - 1998
Skills
Software Development, Software Engineering, Program Management, Mobile Devices, Quality Assurance, Software Documentation, Internationalization, Globalization, Product Management, Software, Operations Management
Education
Kent State University
M.A., Translation
State University of New York
B.A., Computer Science, French
Zendesk June 2015 - Present
Zendesk March 2014 - Present
Weddington Way April 2013 - January 2014
Yelp.com October 2011 - May 2013
Escuela Viva May 2010 - August 2011
Bridgeport Brewery July 2008 - February 2009
King Estate Winery June 2007 - December 2008
University of Oregon September 2004 - June 2008
Skills
Organizational..., Multitasker, Creative Writing, Sales, Organization, Leadership, Event Planning, Public Speaking, Customer Service, Advertising, Salesforce.com, Social Networking, Microsoft Office, Recruiting, Start-ups, Customer Satisfaction, Facebook
Education
Concordia University-Portland 2009 — 2010
Master's of Art in Teaching, Language Arts
University of Oregon 2004 — 2008
BA, English
Slack Technologies, Inc January 2015 - Present
Zendesk November 2013 - January 2015
Charles Schwab July 2011 - November 2013
PayPal, An eBay Company September 2010 - July 2011
Wells Fargo May 2007 - September 2010
A.T. Kearney 2006 - 2007
IDEO 2006 - 2006
HSBC April 2002 - July 2005
Sapient 2001 - 2003
Integrated Project Management 1997 - 2001
Skills
Strategy, Product Management, Analytics, Strategic Partnerships, Business Strategy, Product Development, User Experience, Entrepreneurship, Management, Product Marketing, Competitive Analysis, Business Development, Thought Leadership, Strategic Planning, Leadership, Mobile Applications, Agile Methodologies, Integrated Marketing, E-commerce, Management Consulting, Marketing Management, Marketing Strategy, Go-to-market Strategy, New Ventures, Multi-channel Marketing, Consulting, Executive Management, Mobile Product..., Content Marketing, Payments, Design Thinking, Mobile Strategy, Intrapreneurship, Incubators, Mobile Web Design, Start-ups, SaaS
Education
Stanford University 2010 — 2010
CSPD, Strategic Pricing for SaaS Products
The University of Chicago - Booth School of Business 2001 — 2006
MBA, Finance, Marketing, Strategy
Illinois Institute of Technology 1995 — 1998
B.S., Mechanical Engineering
Zendesk May 2015 - Present
Zazzle April 2014 - May 2015
Balsam Brands May 2012 - April 2014
Become.com May 2011 - May 2012
Become.com March 2010 - May 2011
Red Bricks Media August 2008 - March 2010
Red Bricks Media March 2007 - July 2008
UCSD September 2004 - June 2006
UCSD 2005 - 2006
Environmental and Resource Law Institute 2005 - 2005
Skills
Google Analytics, Web Analytics, SEO, Online Marketing, Digital Marketing, E-commerce, Social Media Marketing, Analytics, Wordpress, HTML, Competitive Analysis, PowerPoint, Microsoft Excel, Organic Search, Web Marketing, Omniture, Link Building, Advertising, MySQL, CSS, Facebook, Stata, Google Webmaster Tools, Data Analysis, Social Media, Strategy, Integrated Marketing, Regular Expressions, Chess, JavaScript, Market Research, Blogging, Online Reputation..., Content Marketing, Marketing, PHP, Volusion, JIRA, WordPress, Cross-cultural..., Cross-functional Team...
Education
University of California, San Diego 2004 — 2006
MPIA, Pacific International Affairs: Economics
The George Washington University 2000 — 2004
BA, International Affairs, cum laude
East China Normal University 2003 — 2003
Mandarin Chinese
Mission San Jose 1996 — 2000
AppDynamics July 2015 - Present
Scionmag.com September 2003 - June 2015
PubNub November 2014 - May 2015
Simply Hired October 2013 - August 2014
Boundary May 2013 - October 2013
Zendesk February 2012 - May 2013
Future US February 2011 - February 2012
Nimsoft February 2010 - February 2011
Jobscience August 2009 - January 2010
Salesforce.com May 2007 - August 2009
Skills
SaaS, Cloud Computing, Final Cut Pro, JavaScript, Web Development, HTML, SQL, CSS, MySQL, Adobe Creative Suite, Programming, ColdFusion, XML, Java, Salesforce.com, Pardot, Microsoft Excel, Mac OS, ToutApp, Yesware, Yammer, Zendesk, ClearSlide, GoToMeeting, EchoSign, WordPress, DocuSign, Sales Operations, Business Process, PHP, Start-ups, Mobile Applications, REST, Enterprise Software, Cross-functional Team..., Web Applications, Business Intelligence, Integration, jQuery, HTML 5, Agile Methodologies, Force.com
Education
College of San Mateo 2001 — 2003
Multi-Media
Zendesk August 2015 - Present
Zendesk December 2014 - August 2015
Social Proof Marketing March 2014 - November 2014
Bel Lago Winery June 2012 - November 2012
Engineers Without Borders USA: Michigan State Student Chapter November 2010 - May 2012
Greenline: MSU Telemarketing April 2010 - November 2010
Skills
Sales, Sales Prospecting, SaaS, Customer Service, Public Speaking, Event Planning, Project Management, Fundraising, Team Leadership, Engineering, Microsoft Office, Social Media, Salesforce.com
Education
Michigan State University 2008 — 2012
Bachelor of Science in Applied Engineering Sciences, Technical Sales, 3.0
Teach Abroad Thailand
TEFL Master Certification, TEFL English Instructor
Zendesk September 2014 - Present
University of Wiscosin - Madison February 2010 - September 2014
Empire Photography May 2012 - September 2013
University of Wiscosin - Madison February 2011 - March 2013
Empire Photography February 2012 - August 2012
Wisconsin Alumni Research Foundation February 2011 - August 2011
Skills
Photoshop, Photography, OS X, MS Office Suite, Lightroom, Color Correction, Commercial Photography, Studio Photography, Multilingual, Able To Multi-task, Digital Workflow, Studio Lighting, Color Calibration, Printer Color..., Adobe Creative Suite, Technical Support, Portraits, Microsoft Office, Digital Photography
Education
Madison Area Technical College 2012 — 2013
Associate's degree, Commercial Photography
Madison Area Technical College 2008 — 2011
Associate of Science (A.S.), Psychology
Zendesk February 2014 - Present
Salesforce.com November 2010 - January 2014
RightNow Technologies July 2007 - November 2010
RightNow Technologies December 2005 - June 2007
Motorola Solutions February 2000 - December 2005
RightNow September 1998 - January 2000
Skills
Salesforce.com, Cloud Computing, SaaS, Customer Experience, Knowledge Management, Contact Centers, Customer Service, CSAT, Cloud Applications, CTI, ACD, IVR, Chat, Email Strategy, Intelligent Agents, CRM, Project Management, Enterprise Software, Go-to-market Strategy, Strategy, Program Management, Consulting, Leadership, Management, Professional Services, Business Intelligence
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2002 — 2005
MBA
Montana State University 1996 — 2000
BA
Zendesk March 2009 - Present
Brix Networks July 2006 - December 2008
Sterling Commerce January 2005 - July 2006
Yantra Corporation April 2000 - January 2005
PAREXEL International April 1992 - April 2000
Price Waterhouse September 1984 - April 1992
Skills
SaaS, Mergers, Enterprise Software, Venture Capital, Professional Services, Revenue Recognition, Business Planning, IPO, Integration, Management, ERP, Start-ups, Accounting, Finance, Cloud Computing, Salesforce.com, Financial Analysis
Education
College of the Holy Cross
BA, Economics and Accounting
Zendesk October 2015 - Present
Zendesk August 2015 - September 2015
Zendesk January 2015 - July 2015
Zendesk February 2013 - December 2014
Thomson Reuters August 2012 - February 2013
Thomson Reuters January 2011 - August 2012
Thomson Reuters February 2010 - January 2011
GE Capital 2008 - 2009
Skills
Salesforce.com, Account Management, Social Media, Relationship Management, Lead Generation, Product Development, Business Development, Business Strategy, Management, Sales, SaaS, CRM, Solution Selling, Strategic Partnerships, Enterprise Software, Sales Process, Sales Operations
Education
Fairfield University 2005 — 2009
Bachelor of Science, Finance, Accounting
Fairfield Prep 2000 — 2004
Zendesk September 2011 - Present
Kreeya.com December 2010 - September 2011
Epocrates Inc June 2009 - January 2011
Women 2.0 August 2008 - March 2010
Supercool School April 2008 - June 2009
Radiance Technologies - acquired by Comcast March 2006 - April 2008
Syncsort Inc 2002 - 2005
Planetasia 1999 - 2000
Education
Rensselaer Polytechnic Institute 2000 — 2001
M.S
National Institute of Technology Kurukshetra 1994 — 1998
Bachelor of Technology (B.Tech.)
Zendesk September 2006 - Present
Araneum A/S March 1995 - November 2002
Skills
Branding & Identity, Product Design, Entrepreneurship, Start-ups, SaaS
Education
Danmarks Tekniske Universitet 1988 — 1993
Master, Information Technology
Nest March 2015 - Present
Zendesk October 2012 - March 2015
Zynga August 2011 - October 2012
Meebo May 2010 - August 2011
Apple Inc. November 2006 - February 2010
The Grow Network/McGraw-Hill March 2004 - July 2006
DIRECTV Broadband June 2001 - February 2003
Skills
Agile Methodologies, Product Management, Scrum, Agile Project Management, Program Management, Cross-functional Team..., User Experience, Software Development, Project Management, Product Development, Java, Mobile Devices, Analytics, User Interface Design, Mobile Applications, Vendor Management, PMP, Software Engineering, SQL, SaaS, Testing, Strategy, Management, Software Project..., Enterprise Software, Cloud Computing, Integration, E-commerce
Education
Stanford University
MS, Industrial Engineering & Engineering Management
Georgia Institute of Technology
BS, Industrial & Systems Engineering
LinkedIn May 2015 - Present
Zendesk January 2014 - May 2015
GREE International, Inc January 2012 - January 2014
Yahoo! September 2006 - January 2012
Sysworks July 2005 - August 2006
Globo.com June 2001 - June 2005
Zip.net September 1999 - May 2001
M13 Tecnologia / Trycomm Internet / 4Web Internet January 1995 - January 1999
Skills
Linux, Java, C, Programming Languages, Solaris, ITIL, Project Management, DevOps, System Administration, MySQL, Cisco IOS, PMP, Scrum, Software Project..., Databases, TCP/IP, E-commerce, Perl, Unix, Agile Methodologies, PL/SQL, Scalability, Agile Project Management, Apache, Shell Scripting, Oracle, Data Center, Weblogic, Cloud Computing, Telecommunications, Software Development, High Availability, Amazon Web Services..., XML, Distributed Systems, Integration, Red Hat Linux, Security, DNS, Bash, Android, Servers, Open Source, Management
Education
IBMEC 2003 — 2005
Executive MBA, Administration
Universidade de São Paulo 1992 — 1997
BS, Mechatronics Engineering
Zendesk September 2015 - Present
Juniper Networks May 2012 - July 2015
Riverbed Technology April 2011 - April 2012
Ruckus Wireless November 2009 - November 2010
Meraki, Inc. September 2008 - November 2009
Sun Microsystems, Inc. April 2002 - July 2008
Brience Inc. 2000 - 2001
PRTM (acquired by PwC Consulting) 1998 - 2000
Verizon January 1994 - July 1998
RR Donnelley May 1992 - April 1993
Skills
Product Marketing, Business Alliances, Business Development, Channel Partners, Enterprise Software, Go-to-market Strategy, Multi-channel Marketing, Strategic Partnerships, Start-ups, Sales Enablement, Partner Management, Product Management, Channel, Demand Generation, Managed Services, SaaS, Cloud Computing, Lead Generation, Customer Experience, Channel Sales, Channel Strategy, Salesforce.com
Education
The George Washington University - School of Business 1993 — 1995
MBA
Miami University 1988 — 1992
BS
Zendesk July 2015 - Present
SF Fintech MeetUp April 2013 - Present
PayNearMe April 2013 - June 2013
Wells Fargo 2010 - March 2013
Wells Fargo August 2006 - March 2013
Fanfare 2011 - 2011
BankOns 2011 - 2011
Best Buy May 2005 - August 2005
The Stencil Group 1999 - 2004
iXL Enterprises July 1997 - December 1999
Skills
Product Management, Cross-functional Team..., Business Development, Business Strategy, Product Marketing, Payments, Analytics, Start-ups, Leadership, Strategy, Financial Services, Internet Banking, Sales, Marketing, E-commerce, Strategic Partnerships, Mobile Devices, Strategic Planning, Management, Personal Finance, Running
Education
University of Michigan - Stephen M. Ross School of Business 2004 — 2006
Masters of Business Administration
Emory University 1990 — 1994
Bachelor of Arts (B.A.)
Zendesk January 2015 - Present
Zendesk July 2014 - Present
Zendesk October 2011 - Present
Benjamin Media July 2010 - October 2011
Capital Markets Technologies A/S December 2009 - July 2010
Netcompany October 2008 - December 2009
Technical University of Denmark February 2008 - June 2008
StreamVerse February 2007 - July 2007
IT Afdelingen A/S December 2006 - January 2007
Thingholm August 2005 - November 2005
Skills
Ruby on Rails, jQuery, MySQL, CSS, HTML 5, XHTML, Ruby, Nginx, JavaScript, emberjs
Education
Danmarks Tekniske Universitet 2003 — 2007
Zendesk November 2013 - Present
Micromenders April 2013 - October 2013
Heineken January 2012 - April 2013
Micromenders February 2010 - January 2012
MicroMenders January 2008 - July 2011
Micromenders July 2007 - January 2008
Dorsey and Associates June 2000 - July 2007
Kernix / Inerd June 1998 - June 2000
Skills
Virtualization, System Administration, Technical Leadership, Network Design, Business Continuity, Managed Services, Disaster Recovery, SharePoint, VMware, Integration, Firewalls, Citrix, System Deployment, Project Management, Management, Networking, Active Directory, ITIL, Business Analysis, SaaS, IT Management, Data Center, IT Service Management, Cloud Computing, Security, Information Technology, Windows Server, IT Operations, Servers, Cisco Technologies, IT Strategy, Microsoft Exchange, Enterprise Software, Professional Services, Microsoft Technologies, Unix, Network Security, Software Documentation, VPN, TCP/IP, VMware ESX, Storage, Network Administration, Team Leadership, Linux, DNS, Operating Systems
Education
EPITA: Ingénierie Informatique 1996 — 2000
Engineering, Computer networking and telecommunication
Transolar Games March 2013 - Present
Zendesk December 2011 - Present
Namco Bandai Games America January 2011 - November 2011
Namco Networks America Inc. July 2009 - January 2011
Namco Networks America Inc April 2008 - July 2009
Game Developers Conference 2001 - 2009
BISNet February 2006 - April 2008
BenefitStreet, Inc. February 2007 - January 2008
Gearnine Enterprises 2000 - 2007
iCarMagic 2005 - 2005
Skills
Game Development, Video Games, Game Design, Unity3D, iOS, ActionScript, Scrum, Quality Assurance, Lua, Mobile Games, User Interface Design, C#, Scripting, Python, iOS development, C++, JIRA, Android, Perforce, Mobile Applications, iPhone, OpenGL, Objective-C
Education
University of California, Santa Cruz 1997 — 2001
Bachelor of Science, Computer Science
Concord Law School - Kaplan University 2006 — 2006
Kahuna January 2015 - Present
Zendesk March 2014 - January 2015
ANI PSG September 2013 - March 2014
Stanford Graduate School of Business October 2012 - August 2013
TuneIn January 2013 - March 2013
Helping You Hire March 2012 - October 2012
Movoto Online Real Estate May 2009 - March 2012
KCSM TV January 2009 - August 2011
Compound Media June 2010 - July 2011
Viz Media LLC June 2009 - August 2009
Skills
Event Management, PowerPoint, Word, Social Media, Writing, Video Editing, Copy Editing, Full Life Cycle..., Appointment Scheduling, Technical Recruiting, Talent Sourcing, Screening Resumes, Recruiting, Sourcing, Blogging, Editing, Interviews, Broadcast, Social Recruiting, Communication Skills
Education
University of Missouri-Columbia 2001 — 2005
English, Creative Writing, 3.8
College of San Mateo 2009 — 2010
Broadcasting and Electronic Media, Television Producing
Zendesk October 2013 - Present
Salesforce.com November 2004 - August 2013
PeopleSoft April 2004 - November 2004
Intellectual Capital Associates May 2002 - April 2004
UltraDNS Corp January 2001 - May 2002
Verizon Wireless August 1997 - January 2001
Skills
SaaS, Business Alliances, Start-ups, Salesforce.com, Professional Services, Strategic Partnerships, CRM, Analytics, Strategy, Forecasting, Mergers & Acquisitions, Finance, Go-to-market Strategy, Business Planning, Sales Process
Education
Florida State University 1990 — 1994
Bachelor of Science (BS), Finance
The University of South Florida
Master of Business Administration (MBA), Finance; Entrepreneurship
Zendesk April 2015 - Present
VERISIGN April 2011 - Present
Siteworx December 2007 - April 2011
AOL, LLC 2004 - 2007
AOL 2004 - 2005
Facilities Dept., Florida State University December 2000 - January 2004
Florida State University December 1997 - January 2000
Skills
Virtualization, iSCSI, Perl, Server Architecture, Python, Cobbler, Puppet, SQL, Linux, Linux System..., VMware ESX, Solaris, DNS, VMware, Vagrant, Distributed Systems, Linux KVM, Servers, Disaster Recovery, Cloud Computing, Unix, Node.js, Databases, Operating Systems
Education
Florida State University 2000 — 2002
MS, Computer Science
Florida State University 1997 — 2000
BS, Computer Science
Zendesk January 2015 - Present
Zendesk February 2013 - December 2014
InsideView, Inc December 2009 - February 2013
InsideView, Inc June 2009 - December 2009
Salesforce.com October 2007 - June 2009
Salesforce.com November 2005 - October 2007
UBS March 2005 - November 2005
Northwestern Mutual 2004 - 2005
The Sharper Image 1994 - 1997
Skills
Enterprise sales, B2B sales, Saas, B2B, Sales, Salesforce.com, Lead Generation, Cold Calling, Strategic Sales, Team Building, SaaS, Complex Sales, Cloud Computing, CRM, Enterprise Solution..., Integrated Marketing, Business Development, Customer Service, Software Industry, Selling, Solution Selling, Mobile Devices, Enterprise Software, Leadership, Sales Operations, Start-ups
Education
Massachusetts Institute of Technology - Sloan School of Management 2014 — 2016
Management & Leadership, Business, Management, Marketing, and Related Support Services
University of California, Davis 1998 — 2002
Managerial Economics, Finance
San Marin High 1993 — 1997
High School Stuff, General Education
Zendesk April 2014 - Present
Zendesk October 2012 - April 2014
SunPower Corporation January 2007 - October 2012
SF Queer Arts Festival June 2005 - June 2010
PowerLight Corporation January 2005 - January 2007
PowerLight Corporation November 2004 - January 2006
Skills
Project Management, Management, Office Management, Contract Management, Budgets, Microsoft Office, Solar Energy, Process Scheduler, Leadership, Renewable Energy, Space-planning, Microsoft Excel, Photovoltaics, Construction, Strategic Planning, Energy, Space planning, Interior Design, Workplace Design, Systems Furniture, Modern Furniture, Construction Management, Physical Security, Workplace Safety, Facilities Operations, Facilities Management, Google Docs, OmniGraffle, Visio
Education
Ithaca College 1997 — 2001
BS, Communications, concentration in Video Production, minor in Women's Studies
App Annie July 2015 - Present
Zendesk August 2014 - June 2015
Rady School of Management September 2013 - June 2015
Yahoo! JAPAN April 2012 - May 2013
Yahoo! JAPAN January 2010 - March 2012
Yahoo! JAPAN April 2007 - December 2009
Skills
Web Analytics, Product Marketing, Google Analytics, E-commerce, Market Research, Marketing Research, Marketing Strategy, Microsoft Excel, Business Planning, SEO, Social Media Marketing, Japanese, Email Marketing, HTML, CSS
Education
UCSD Rady School of Management 2013 — 2015
Full-time MBA Student at UCSD Rady School of Management
Hitotsubashi University 2003 — 2007
Bachelor of Social Sciences, Sociology
Zendesk April 2012 - Present
Autonomy September 2010 - April 2012
Skills
C++, Java, C, HTML, SQL, Windows, MySQL, Linux, Python, Ruby, Bash, Puppet, Chef, Cobbler, DevOps
Education
UC Irvine 2006 — 2009
Bachelor of Engineering (B.E.), Computer Science and Engineering, 3.655
Imperial Valley College 2004 — 2006
Zendesk January 2012 - Present
Rutgers University September 2010 - January 2012
Rutgers University September 2009 - January 2012
Rutgers, The State University of New Jersey 2009 - 2010
Pathpartner Technology Consulting Pvt Ltd July 2006 - July 2009
Emuzed April 2004 - July 2006
Wipro Technologies July 2003 - March 2004
Skills
Node.js, Ruby, Data Structures, Algorithms, Ruby on Rails, Redis, Web Development, MongoDB, Agile Methodologies, MapReduce, C, Leadership, Embedded Systems, Linux, Debugging, Unix, Android, C++
Education
Rutgers University-New Brunswick 2009 — 2011
MS, Computer Science
National Institute of Technology Calicut 1999 — 2003
B.E., Computer Science and Engineering
Zendesk July 2013 - Present
UW-Madison, Division of Information Technology (DoIT) April 2009 - July 2013
CUNA Mutual Group June 2008 - December 2008
Berbee June 2007 - December 2007
Skills
Technical Support, Help Desk Support, SaaS, Networking, Software Installation, Servers, Troubleshooting, Windows, Computer Hardware, Hardware, Switches, OS X, Data Center, Network Administration, Network Security, Customer Service, Routers, Active Directory, Windows Server, Windows 7, Remote Desktop, XP, VMware, Microsoft Exchange, HP, Customer Support, HTML, iOS, Virus Removal, Bomgar, Remote User Support, Storage, Cabling, Microsoft Office, Linux, Data Migration, Hardware Support, Android, Dell Computers, Antivirus, VPN, Wireless Networking, Windows XP Pro, Service Desk, Operating Systems, Desktop Computers, Remote Access, LogMeIn, Customer Success
Education
Madison Area Technical College
Associate's degree, IT-Computer Systems Administration Specialist
Zendesk December 2014 - Present
NetSuite September 2012 - December 2014
Mindjet January 2011 - September 2012
Mindjet February 2010 - December 2010
Webmarketing123 June 2009 - September 2009
Nuance Communications - formerly VirtuOz August 2008 - May 2009
Haas School of Business January 2006 - May 2008
Skills
SEO, Customer Relations, Microsoft Office, Programming, Mind Mapping, Educational Consulting, Customer Service, customer success, Online Advertising, MindManager, Software Training, Salesforce.com..., Hands-on Training, Marketing, Project Management, Teamwork, Advertising, Leadership, CRM, Agile Methodologies, Management, Enterprise Software, Integration, Product Development, Sales, SharePoint, Training, Salesforce.com, Software Documentation, Business Process, XML, SaaS, Visio, Business Analysis, Professional Services, Analysis, HTML, SEM, Analytics, Testing, Team Building, Cloud Computing, Business Intelligence, E-commerce, Marketing Automation, Pre-sales
Education
University of California, Berkeley 2013 — 2015
Bachelor’s Degree, Management Information Systems, General
University of California, Berkeley 2005 — 2008
Bachelor’s Degree, Legal Studies, General
University of California, Berkeley 2005 — 2008
Bachelor’s Degree, Sociology
Grossmont College 2004 — 2005
Zendesk January 2015 - June 2015
Apple September 2011 - December 2014
Target June 2014 - August 2014
Chamberlain Research Consultants October 2009 - May 2010
Skills
iPod, Apple, OS X, iPhone, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, iLife, iWork, Keynote, Apple Numbers, Market Research, Social Media, HTML 5, CSS3, iOS, CSS, Mobile Devices, iPhoto, Mac OS X Server, Customer Service, Retail, Management, Sales
Education
University of Wisconsin-Madison 2013 — 2015
Bachelor of Business Administration (BBA), Management
Madison Area Technical College 2011 — 2013
Associate of Arts (AA), Liberal Arts
InVisionApp Inc July 2015 - Present
InVisionApp Inc March 2015 - July 2015
InVisionApp Inc December 2014 - February 2015
Zendesk July 2014 - December 2014
Zendesk October 2013 - June 2014
Zendesk October 2012 - October 2013
Zendesk March 2012 - October 2012
University of Wisconsin-Madison March 2010 - March 2012
University of Wisconsin-Madison June 2007 - March 2010
University of Wisconsin-Madison August 2006 - June 2007
Skills
Technical Support, Knowledge Management, Analytics, Technical Writing, HTML, OS X, Software Documentation, Customer Service, Help Desk Support, Integration, CSS, JavaScript, PHP, jQuery, IT Service Management, Web Design, Windows, ITIL, Technical Training, MySQL, VBScript, HTML 5, Support Operations, Business Process Design, Desktop Support, Hardware Support, Mac OS X, T-SQL, MongoDB, Front-end Development, Python, RESTful WebServices, APIs, Linux, Troubleshooting, CRM, Enterprise Software
Education
University of Wisconsin-Madison 2004 — 2007
Bachelors of Science, Materials Science and Engineering
Iowa State University 2002 — 2004
BS, Materials Engineering
Zendesk April 2015 - Present
Adventurous Sports November 2013 - 2015
Vail Resorts November 2011 - April 2013
Fund for the Public Interest May 2011 - August 2011
West Virginia Attorney General May 2009 - September 2009
Skills
JavaScript, HTML, CSS, jQuery, Git, AngularJS, Mathematics, Mindfulness, Creativity, Yoga, Tutoring, LEAP, MongoDB, GruntJS, Node.js, Positivity, Snowboarding, Bootstrap, APIs, Swift, Xcode, Vegetarian Cooking, Java, Guitar, Percussion, Religion, Keen Listener, Reading, Songwriting, Poetry, Experience Working with..., Teaching Adults
Education
Hack Reactor
Advanced Software Engineering Immersive
Northwestern University 2007 — 2011
Bachelor of Arts (BA), Mathematics
Harvard University 2006 — 2006
Zendesk March 2015 - Present
Zendesk February 2014 - March 2015
Zendesk October 2013 - February 2014
Capital Services February 2012 - June 2013
Stinger Ghaffarian Technologies (SGT) June 2011 - February 2012
Fishback Financial Corporation May 2010 - May 2011
SD Unified Judicial System - Second District May 2009 - August 2009
South Dakota State University January 2006 - May 2007
Skills
Technical Support, Information Technology, Active Directory, Computer Hardware, VMware, Network Administration, Troubleshooting, Help Desk Support, Windows 7, Windows Server, System Administration, Wireless Networking, SQL, Software Documentation, Disaster Recovery, Windows, DNS, Servers, Microsoft Exchange, SaaS, SSO, APIs, Microsoft CRM, CRM, Zendesk, Email
Education
Dakota State University 2007 — 2011
Computer Networking & Security
South Dakota State University 2005 — 2007
Electronics Engineering Technology
Zendesk March 2015 - Present
Zendesk January 2014 - June 2014
Zendesk September 2013 - December 2013
Ouebdeux February 2012 - June 2013
Cloudy SAS December 2010 - June 2013
Novapost July 2012 - August 2012
Wildfire Interactive, Inc. May 2012 - May 2012
Novapost July 2010 - August 2010
Skills
Django, Python, Erlang, Ruby, CouchDB, Clojure, XMPP, Web Services, Redis, Ruby on Rails, Nginx, Web Development, C, C++, Memcached, MongoDB, NoSQL, RabbitMQ, SPARC, Git, PostgreSQL
Education
EPITA 2012 — 2015
Master of Science (M.S.), Computer Science
Camille Vernet 2010 — 2012
Bachelor of Science (BS), Maths and Physics (MP)
Zendesk August 2015 - Present
TDS Telecom March 2015 - August 2015
Edgewood College August 2012 - May 2015
Edgewood College February 2014 - April 2015
Madison Area Technical College January 2010 - August 2012
Skills
Microsoft Office, Windows 7, Windows, PHP, Adobe Creative Suite, Java, CSS, SQL, Customer Service, Research, OS X, HTML, Networking, Photography, Troubleshooting, DNN, SharePoint, DotNetNuke, JavaScript, Database Design, Microsoft SQL Server
Education
Edgewood College 2012 — 2015
Bachelor of Science, Computer Information Systems, 3.56
Madison Area Technical College 2009 — 2012
Liberal Arts Transfer, Liberal Arts and Sciences/Liberal Studies
Cedar Falls High School 1998 — 2001
Diploma
Zendesk August 2015 - Present
Skills
Project Management, Project Coordination, Meeting Planning, Customer Service, Customer Support, Benefits Administration, Training, Leadership, Social Networking, Microsoft Office, Start-ups
Education
Ithaca College 1997 — 2001
Bachelor of Fine Arts (BFA), Visual Arts