BPA Quality
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BPA Quality Employees
Employee
Years
Job
Industry
Tammy Hunter Tammy Hunter's BPA Quality Experience April 2012 - Present
Job Executive Quality Assurance Consultant at BPA Quality
Industry Management Consulting
Experience
BPA Quality April 2012 - Present
Skills
Residential Homes, Entrepreneurship, Small Business, Sellers, Property Management, Marketing Strategy, Marketing, Real Estate Transactions, Single Family Homes, Call Centers, Customer Service, Customer Experience, Customer Retention, Customer Engagement, Call Monitoring, Contact Center..., Benchmarking, Mystery Shopping, Recruiting, Management, Beauty Industry, Sales, Sales Management, Quality Management, Fashion, Employment Claims, Quality Assurance, Department of Labor, Process Improvement, Strategic Planning, Team Building, Team Leadership, Operations Management
Education
The Art Institute of Atlanta
Fashion Merchandising, Sales and Related Marketing Operations
Savannah Technical College
Cosmetology/Cosmetologist, General
BPA Quality April 2012 - Present
Skills
Residential Homes, Entrepreneurship, Small Business, Sellers, Property Management, Marketing Strategy, Marketing, Real Estate Transactions, Single Family Homes, Call Centers, Customer Service, Customer Experience, Customer Retention, Customer Engagement, Call Monitoring, Contact Center..., Benchmarking, Mystery Shopping, Recruiting, Management, Beauty Industry, Sales, Sales Management, Quality Management, Fashion, Employment Claims, Quality Assurance, Department of Labor, Process Improvement, Strategic Planning, Team Building, Team Leadership, Operations Management
Education
The Art Institute of Atlanta
Fashion Merchandising, Sales and Related Marketing Operations
Savannah Technical College
Cosmetology/Cosmetologist, General
Jennifer Ramsden Jennifer Ramsden's BPA Quality Experience October 2012 - September 2014
Job Network Manager at Blue Cross Blue Shield of Tennessee
Industry Market Research
Experience
Blue Cross Blue Shield of Tennessee September 2014 - Present
BPA Quality October 2012 - September 2014
Dampier Consulting Group, LLC March 2012 - November 2012
DentaQuest November 2008 - March 2012
Magellan Health Services December 1998 - November 2008
Skills
Managed Care, Network Development, Provider Relations, Healthcare, Health Insurance, Team Building, HIPAA, Medicare, Process Improvement, Medicaid, Insurance, Leadership, Healthcare Management
Education
Belmont University 1994 — 1998
Bachelor's of Science, Psychology
Blue Cross Blue Shield of Tennessee September 2014 - Present
BPA Quality October 2012 - September 2014
Dampier Consulting Group, LLC March 2012 - November 2012
DentaQuest November 2008 - March 2012
Magellan Health Services December 1998 - November 2008
Skills
Managed Care, Network Development, Provider Relations, Healthcare, Health Insurance, Team Building, HIPAA, Medicare, Process Improvement, Medicaid, Insurance, Leadership, Healthcare Management
Education
Belmont University 1994 — 1998
Bachelor's of Science, Psychology
Belinda Acker Belinda Acker's BPA Quality Experience January 2014 - Present
Job Independent Quality Evaluator at BPA Quality
Industry Legal Services
Experience
BPA Quality January 2014 - Present
P. Schneider & Associates 2011 - 2013
Skills
Litigation, Legal Writing, Legal Research, Civil Litigation, Courts, Commercial Litigation, Corporate Law, Trials, Litigation Support, Intellectual Property, Legal Advice
Education
University of Central Florida 2014 — 2016
Elementary Education Pk-3
State University of New York at New Paltz 2011 — 2013
Elementary Education and Teaching
Columbia Greene Community College 2006 — 2010
Associate of Arts (A.A.)
BPA Quality January 2014 - Present
P. Schneider & Associates 2011 - 2013
Skills
Litigation, Legal Writing, Legal Research, Civil Litigation, Courts, Commercial Litigation, Corporate Law, Trials, Litigation Support, Intellectual Property, Legal Advice
Education
University of Central Florida 2014 — 2016
Elementary Education Pk-3
State University of New York at New Paltz 2011 — 2013
Elementary Education and Teaching
Columbia Greene Community College 2006 — 2010
Associate of Arts (A.A.)
Anthony Tringali Anthony Tringali's BPA Quality Experience May 2014 - Present
Job QA Team Lead
Industry Information Technology and Services
Experience
BPA Quality May 2014 - Present
NCG Medical April 2013 - May 2014
IBM 2011 - 2012
Paladin Press September 2007 - June 2008
Skills
Microsoft Office, Customer Service..., Customer Service, Sales, Cash Handeling, Troubleshooting, General Office..., Data Entry, Databases
Education
University of Colorado at Denver 2008 — 2010
BPA Quality May 2014 - Present
NCG Medical April 2013 - May 2014
IBM 2011 - 2012
Paladin Press September 2007 - June 2008
Skills
Microsoft Office, Customer Service..., Customer Service, Sales, Cash Handeling, Troubleshooting, General Office..., Data Entry, Databases
Education
University of Colorado at Denver 2008 — 2010
Annie Duarte's BPA Quality Experience August 2012 - August 2013
Job Freelance Interpreter at Legal Interpreting Services, Inc DBA: LIS Solutions
Industry Retail
Experience
Legal Interpreting Services, Inc DBA: LIS Solutions September 2014 - Present
The Home Depot March 2014 - Present
BPA Quality August 2012 - August 2013
Party City 2010 - 2012
Skills
Customer Service, Direct Sales, Administrative Work, Microsoft Office, Microsoft Word, Social Media, Social Networking, Interpreting, CRM, Cashiers, Financial Transactions, Lead Generation, Call Logging, 3rd Party Software...
Education
Laguardia Community College 2010 — 2013
Associate's degree, Business Administration and Management, General
Legal Interpreting Services, Inc DBA: LIS Solutions September 2014 - Present
The Home Depot March 2014 - Present
BPA Quality August 2012 - August 2013
Party City 2010 - 2012
Skills
Customer Service, Direct Sales, Administrative Work, Microsoft Office, Microsoft Word, Social Media, Social Networking, Interpreting, CRM, Cashiers, Financial Transactions, Lead Generation, Call Logging, 3rd Party Software...
Education
Laguardia Community College 2010 — 2013
Associate's degree, Business Administration and Management, General
Simon Bartholomew's BPA Quality Experience November 2014 - Present
Job Quality Assurance Analyst
Industry Computer Software
Experience
BPA Quality November 2014 - Present
T-Mobile April 2014 - October 2014
Benedict College March 2012 - March 2014
Benedict College August 2007 - December 2011
Skills
Microsoft Office, Matlab, Research, Data Analysis, Analysis, Experimentation, Customer Service, Statistics, Science, Programming, Troubleshooting, Microscopy, NI LabVIEW, C++, Technical Support, PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking, Windows
Education
Benedict College 2007 — 2011
Bachelor’s Degree, Computer Engineering, 3.26
BPA Quality November 2014 - Present
T-Mobile April 2014 - October 2014
Benedict College March 2012 - March 2014
Benedict College August 2007 - December 2011
Skills
Microsoft Office, Matlab, Research, Data Analysis, Analysis, Experimentation, Customer Service, Statistics, Science, Programming, Troubleshooting, Microscopy, NI LabVIEW, C++, Technical Support, PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking, Windows
Education
Benedict College 2007 — 2011
Bachelor’s Degree, Computer Engineering, 3.26
Crystal Lee Crystal Lee's BPA Quality Experience February 2015 - Present
Job Quality Analyst at BPA Quality
Industry Market Research
Experience
BPA Quality February 2015 - Present
Eposeidon Outdoor Adventure September 2014 - Present
FlexBorrow August 2013 - September 2014
School of Education Center for Educational Access and Success April 2014 - July 2014
Louis Vuitton December 2011 - June 2012
Walmart July 2011 - August 2011
Skills
Market Research, Digital Marketing, Microsoft Excel, Sales, PowerPoint, Social Media, Event Management, Public Relations, Advertising, Online Marketing, Social Networking, Social Media Marketing, Microsoft Office, Facebook, Blogging, Marketing Strategy, Microsoft Word, Data Analysis, Customer Service, Public Speaking, Marketing Research, Research, Online Research, Google Analytics, Google Adwords, Magento, ecommerce, Prezi
Education
Hofstra University 2012 — 2014
Master of Business Administration (MBA), Marketing
Tianjin Normal University 2008 — 2012
Bachelor of Science (BS), Business Administration and Management, General
BPA Quality February 2015 - Present
Eposeidon Outdoor Adventure September 2014 - Present
FlexBorrow August 2013 - September 2014
School of Education Center for Educational Access and Success April 2014 - July 2014
Louis Vuitton December 2011 - June 2012
Walmart July 2011 - August 2011
Skills
Market Research, Digital Marketing, Microsoft Excel, Sales, PowerPoint, Social Media, Event Management, Public Relations, Advertising, Online Marketing, Social Networking, Social Media Marketing, Microsoft Office, Facebook, Blogging, Marketing Strategy, Microsoft Word, Data Analysis, Customer Service, Public Speaking, Marketing Research, Research, Online Research, Google Analytics, Google Adwords, Magento, ecommerce, Prezi
Education
Hofstra University 2012 — 2014
Master of Business Administration (MBA), Marketing
Tianjin Normal University 2008 — 2012
Bachelor of Science (BS), Business Administration and Management, General
Andrew Ruderman Andrew Ruderman's BPA Quality Experience 2013 - Present
Job Market Research | Insights | Strategies Professional
Industry Market Research
Experience
BPA Quality 2013 - Present
Thomas Publishing 1989 - 2012
Changing Homes 1986 - 1988
Skills
Market Research, Research Design, Market Research Project..., Research Projects, Primary Research, Secondary Research, Online Research, Quantitative Research, Qualitative Research, Global Research, Survey Research, Survey Design, Questionnaire Design, Questionnaires, Data Collection, Data Analysis, Report Writing, Survey Methodology, Focus Groups, Ethnography, A&U, Tracking Studies, Brand Awareness, Customer Satisfaction..., Customer Research, Usability Testing, Market Analysis, Survey Management, Market Sizing, Competitive Intelligence, SurveyMonkey
Education
Baruch College
Master of Business Administration (M.B.A.), Marketing/Marketing Research
BPA Quality 2013 - Present
Thomas Publishing 1989 - 2012
Changing Homes 1986 - 1988
Skills
Market Research, Research Design, Market Research Project..., Research Projects, Primary Research, Secondary Research, Online Research, Quantitative Research, Qualitative Research, Global Research, Survey Research, Survey Design, Questionnaire Design, Questionnaires, Data Collection, Data Analysis, Report Writing, Survey Methodology, Focus Groups, Ethnography, A&U, Tracking Studies, Brand Awareness, Customer Satisfaction..., Customer Research, Usability Testing, Market Analysis, Survey Management, Market Sizing, Competitive Intelligence, SurveyMonkey
Education
Baruch College
Master of Business Administration (M.B.A.), Marketing/Marketing Research
DéAnna Ramos's BPA Quality Experience October 2012 - August 2013
Job Clerical/Customer Service Professional
Industry Writing and Editing
Experience
QSAC August 2015 - Present
Marchon Eyewear February 2015 - August 2015
Hertz June 2014 - October 2014
BPA Quality October 2012 - August 2013
V.I.P. I Daycare Center March 2012 - September 2012
Tender Hearts Crusades, Inc January 2010 - June 2012
Senator Malcolm Smith's Office July 2011 - February 2012
Tender Hearts Crusades, Inc. January 2011 - January 2012
Samaritan Village October 2010 - December 2010
Hindsight Productions, LLC./ Genesis X - Musical Group September 2008 - May 2010
Skills
Photography, Editing, Writing, Newsletters, Non-profits, English, Freelance Writing, Creative Writing, Microsoft Office, Content Management, Research, Nonprofits, Journalism, Social Networking, Facebook, Editorial, Publishing, Blogging, WordPress, Interviews, Social Media Marketing, Press Releases, Storytelling, Media Relations, Publicity, Social Media, Teaching, Customer Service
Education
Queens College 2015 — 2018
Dual Masters in Special Education and Regular Education (1-6)
Queens College 2011 — 2013
Masters of Art, Urban Affairs
Saint John's University 2006 — 2010
Bachelors of Art, English
QSAC August 2015 - Present
Marchon Eyewear February 2015 - August 2015
Hertz June 2014 - October 2014
BPA Quality October 2012 - August 2013
V.I.P. I Daycare Center March 2012 - September 2012
Tender Hearts Crusades, Inc January 2010 - June 2012
Senator Malcolm Smith's Office July 2011 - February 2012
Tender Hearts Crusades, Inc. January 2011 - January 2012
Samaritan Village October 2010 - December 2010
Hindsight Productions, LLC./ Genesis X - Musical Group September 2008 - May 2010
Skills
Photography, Editing, Writing, Newsletters, Non-profits, English, Freelance Writing, Creative Writing, Microsoft Office, Content Management, Research, Nonprofits, Journalism, Social Networking, Facebook, Editorial, Publishing, Blogging, WordPress, Interviews, Social Media Marketing, Press Releases, Storytelling, Media Relations, Publicity, Social Media, Teaching, Customer Service
Education
Queens College 2015 — 2018
Dual Masters in Special Education and Regular Education (1-6)
Queens College 2011 — 2013
Masters of Art, Urban Affairs
Saint John's University 2006 — 2010
Bachelors of Art, English
Xueying(Sharon) Gong Xueying(Sharon) Gong's BPA Quality Experience September 2014 - Present
Job Call Center Quality Analyst at BPA Quality
Industry
Experience
BPA Quality September 2014 - Present
Charmtech Labs LLC February 2014 - May 2014
Grand Meridian Printing Inc September 2013 - December 2013
ThermoLift Inc September 2012 - December 2012
New Oriental Education & Technology Group (NYSE:EDU) April 2010 - July 2012
Zoomlion Specialty Vehicle Company January 2010 - March 2010
Beijing Capital Agribusiness Group July 2009 - August 2009
Skills
Microsoft Office, Adobe Photoshop, Social Media Marketing, Marketing Research, Teaching, Publishing, Online Marketing, Sales, Access, Facebook, Public Speaking, Data Analysis, PowerPoint, Research, Microsoft Excel, Microsoft Word
Education
Stony Brook University 2012 — 2014
Master of Business Administration (MBA), Marketing and Finance
Central University of Finance and Economics
Bachelor's degree, Public Administration
Lu He High School
BPA Quality September 2014 - Present
Charmtech Labs LLC February 2014 - May 2014
Grand Meridian Printing Inc September 2013 - December 2013
ThermoLift Inc September 2012 - December 2012
New Oriental Education & Technology Group (NYSE:EDU) April 2010 - July 2012
Zoomlion Specialty Vehicle Company January 2010 - March 2010
Beijing Capital Agribusiness Group July 2009 - August 2009
Skills
Microsoft Office, Adobe Photoshop, Social Media Marketing, Marketing Research, Teaching, Publishing, Online Marketing, Sales, Access, Facebook, Public Speaking, Data Analysis, PowerPoint, Research, Microsoft Excel, Microsoft Word
Education
Stony Brook University 2012 — 2014
Master of Business Administration (MBA), Marketing and Finance
Central University of Finance and Economics
Bachelor's degree, Public Administration
Lu He High School
Craig Antonucci's BPA Quality Experience November 2008 - Present
Job Chief Customer Officer, North America
Industry Outsourcing/Offshoring
Experience
BPA Quality November 2008 - Present
Philadelphia University 2002 - 2004
Business Ingenuity, LLC 2000 - 2002
Dream Chaser Enterprises 1997 - 2000
Vermont American January 1995 - January 1997
Skills
Outsourced Solutions, Sales and Marketing, Statistical Analysis, Outsourcing, Decision Science, Call Center, Operations Management, Customer Service, Statistics, Operations Research, Analytics, Customer Experience, Quality Assurance, Call Centers, Vendor Management, Process Improvement, Leadership, Workforce Management, Team Building, Account Management, Coaching, Quality Management, Call Center Development, BPO, Customer Satisfaction, Customer Retention, Contact Centers, Team Leadership, Management, Time Management, CRM, Program Management, Training, Recruiting, Training Delivery, Performance Management, Inbound Marketing, Performance Improvement, Project Management
Education
East Carolina University - College of Business 1992 — 1994
MBA, Business
Elon University 1986 — 1990
Bachelor of Science, Corporate Communications
BPA Quality November 2008 - Present
Philadelphia University 2002 - 2004
Business Ingenuity, LLC 2000 - 2002
Dream Chaser Enterprises 1997 - 2000
Vermont American January 1995 - January 1997
Skills
Outsourced Solutions, Sales and Marketing, Statistical Analysis, Outsourcing, Decision Science, Call Center, Operations Management, Customer Service, Statistics, Operations Research, Analytics, Customer Experience, Quality Assurance, Call Centers, Vendor Management, Process Improvement, Leadership, Workforce Management, Team Building, Account Management, Coaching, Quality Management, Call Center Development, BPO, Customer Satisfaction, Customer Retention, Contact Centers, Team Leadership, Management, Time Management, CRM, Program Management, Training, Recruiting, Training Delivery, Performance Management, Inbound Marketing, Performance Improvement, Project Management
Education
East Carolina University - College of Business 1992 — 1994
MBA, Business
Elon University 1986 — 1990
Bachelor of Science, Corporate Communications
Shergeel Saleem Shergeel Saleem's BPA Quality Experience April 2015 - Present
Job
Industry Hospital & Health Care
Experience
BPA Quality April 2015 - Present
Parker Jewish Institute for Health Care and Rehabilitation June 2014 - February 2015
Skills
Microsoft Office, Microsoft Excel, Research, Data Analysis, PowerPoint, Healthcare, Leadership, Microsoft Word, SQL, Clinical Research, CPR Certified
Education
Clarkson University 2015 — 2017
Master of Science (M.S.), Occupational Therapy/Therapist
Stony Brook University 2005 — 2009
Bachelor’s Degree, Medical Informatics
BPA Quality April 2015 - Present
Parker Jewish Institute for Health Care and Rehabilitation June 2014 - February 2015
Skills
Microsoft Office, Microsoft Excel, Research, Data Analysis, PowerPoint, Healthcare, Leadership, Microsoft Word, SQL, Clinical Research, CPR Certified
Education
Clarkson University 2015 — 2017
Master of Science (M.S.), Occupational Therapy/Therapist
Stony Brook University 2005 — 2009
Bachelor’s Degree, Medical Informatics
Kavita Dharmanand Kavita Dharmanand's BPA Quality Experience March 2010 - Present
Job Quality Assurance Lead at BPA International
Industry Financial Services
Experience
BPA Quality March 2010 - Present
Zarb Women in Business May 2009 - May 2010
WTS Proprietary Trading Group LLC June 2009 - February 2010
Shearman & Sterling LLP July 2001 - June 2009
Young Stuff Apparel June 1999 - March 2000
Skills
Financial Analysis, Finance, Investment Banking, Management, Sales, Teamwork, Mergers & Acquisitions, Customer Service, Budgets, Investments
Education
FRANK G. ZARB SCHOOL OF BUSINESS, HOFSTRA UNIVERSITY 2008 — 2010
M.B.A, Finance, 3.6
SWISS FINANCE ACADEMY 2008 — 2008
Berkeley College 1997 — 2001
B.B.A, International Business
BPA Quality March 2010 - Present
Zarb Women in Business May 2009 - May 2010
WTS Proprietary Trading Group LLC June 2009 - February 2010
Shearman & Sterling LLP July 2001 - June 2009
Young Stuff Apparel June 1999 - March 2000
Skills
Financial Analysis, Finance, Investment Banking, Management, Sales, Teamwork, Mergers & Acquisitions, Customer Service, Budgets, Investments
Education
FRANK G. ZARB SCHOOL OF BUSINESS, HOFSTRA UNIVERSITY 2008 — 2010
M.B.A, Finance, 3.6
SWISS FINANCE ACADEMY 2008 — 2008
Berkeley College 1997 — 2001
B.B.A, International Business
Doris Onwu's BPA Quality Experience November 2012 - May 2013
Job Systems Analyst at Family Residences and Essential Enterprises, Inc. and Battalion S6 Section Leader
Industry Information Technology and Services
Experience
Family Residences and Essential Enterprises, Inc. June 2015 - Present
New York Army National Guard October 2007 - Present
CA Technologies May 2014 - May 2015
NYC Leadership Academy May 2013 - May 2014
BPA Quality November 2012 - May 2013
New York Army National Guard June 2010 - June 2011
Skills
Help Desk Support, Remote Desktop, HTML5, CSS3, z/OS, Visual Studio, SQL, Dreamweaver, Database Design, IBM Mainframe, Systems Analysis, System Design, Microsoft SQL Server, Computer Network..., COBOL, LAN-WAN, Router Configuration, Switches, Subnetting, TCP/IP, iOS, Apple OS, Visual Basic, .NET, CSS, Microsoft Office, Networking, Windows, OS X, Computer Hardware, Technical Support, Java, Computer Security, HTML
Education
Long Island University, C.W. Post Campus 2013 — 2015
Master of Science (MS), Information Systems
Long Island University, C.W. Post Campus 2012 — 2013
Bachelor of Science (BS), Information Systems
Thomas Edison State College 2010 — 2012
Associate of Arts (A.A.), General Studies
Family Residences and Essential Enterprises, Inc. June 2015 - Present
New York Army National Guard October 2007 - Present
CA Technologies May 2014 - May 2015
NYC Leadership Academy May 2013 - May 2014
BPA Quality November 2012 - May 2013
New York Army National Guard June 2010 - June 2011
Skills
Help Desk Support, Remote Desktop, HTML5, CSS3, z/OS, Visual Studio, SQL, Dreamweaver, Database Design, IBM Mainframe, Systems Analysis, System Design, Microsoft SQL Server, Computer Network..., COBOL, LAN-WAN, Router Configuration, Switches, Subnetting, TCP/IP, iOS, Apple OS, Visual Basic, .NET, CSS, Microsoft Office, Networking, Windows, OS X, Computer Hardware, Technical Support, Java, Computer Security, HTML
Education
Long Island University, C.W. Post Campus 2013 — 2015
Master of Science (MS), Information Systems
Long Island University, C.W. Post Campus 2012 — 2013
Bachelor of Science (BS), Information Systems
Thomas Edison State College 2010 — 2012
Associate of Arts (A.A.), General Studies
Diana Petrova Diana Petrova's BPA Quality Experience April 2015 - Present
Job Quality Assurance
Industry Information Technology and Services
Experience
BPA Quality April 2015 - Present
Concentrix (Moved to Concentrix as part of the acquisition of IBM's Customer Relationship Management May 2014 - August 2014
IBM September 2012 - May 2014
IBM November 2011 - August 2012
Skills
Organization Skills, Soft Skills, Deadline Oriented, Customer Satisfaction, Training & Development, Interpersonal Skills, Presentation Skills, Time Management, Process Improvement, Constructive Feedback, Microsoft Office, Oracle, Salesforce.com, Teamwork, CRM, Business Process, Customer Service, Quality Assurance, Training, Quality Control, Leadership
Education
New Bulgarian University 2012 — 2015
Master's Degree, Business/Corporate Communications
Sofia University St. Kliment Ohridski 2006 — 2010
Bachelor's Degree, German Language and Literature
BPA Quality April 2015 - Present
Concentrix (Moved to Concentrix as part of the acquisition of IBM's Customer Relationship Management May 2014 - August 2014
IBM September 2012 - May 2014
IBM November 2011 - August 2012
Skills
Organization Skills, Soft Skills, Deadline Oriented, Customer Satisfaction, Training & Development, Interpersonal Skills, Presentation Skills, Time Management, Process Improvement, Constructive Feedback, Microsoft Office, Oracle, Salesforce.com, Teamwork, CRM, Business Process, Customer Service, Quality Assurance, Training, Quality Control, Leadership
Education
New Bulgarian University 2012 — 2015
Master's Degree, Business/Corporate Communications
Sofia University St. Kliment Ohridski 2006 — 2010
Bachelor's Degree, German Language and Literature
Tom Dagnesi Tom Dagnesi's BPA Quality Experience July 2013 - Present
Job Sr. Human Resources Development Manager at BPA Quality
Industry Professional Training & Coaching
Experience
BPA Quality July 2013 - Present
Learning & Development Professionals of Tampa/St. Petersburg, Florida December 2011 - July 2013
MetLife December 2009 - November 2011
BPA Quality April 2009 - December 2009
MetLife December 2007 - March 2009
MetLife March 2006 - November 2007
BPA Quality September 2000 - March 2006
British Airways March 1987 - September 2000
Skills
Instructor-led Training, Training Facilitation, Leadership Development, Coaching, Mentoring, Instructional Design, Blended Learning, Technical Training, Needs Analysis, Curriculum Development, Adult Education, Training Delivery, Public Speaking, Technical Writing, Telephone Skills, Customer Service, Selling Skills, Call Center, Learning Management, Team Building, Performance Management, Personality Styles, Insurance, Microsoft Office, PowerPoint, Lotus Notes, Microsoft Word, Training, ADDIE, Microsoft Excel, Talent Management, Software Documentation, Performance Consulting, Change Management, Individual Development..., Presentation Development, Presentation Coaching, Strategic Planning, Customer Satisfaction, Project Management, Performance Improvement, Employee Engagement, Employee Training, Employee Relationships, Critical Thinking, Active Listening, Client-oriented, Cross Functional Team..., Best Practices, Stakeholder Engagement
Education
State University of New York College at Brockport
Bachelor, Professional Studies
BPA Quality July 2013 - Present
Learning & Development Professionals of Tampa/St. Petersburg, Florida December 2011 - July 2013
MetLife December 2009 - November 2011
BPA Quality April 2009 - December 2009
MetLife December 2007 - March 2009
MetLife March 2006 - November 2007
BPA Quality September 2000 - March 2006
British Airways March 1987 - September 2000
Skills
Instructor-led Training, Training Facilitation, Leadership Development, Coaching, Mentoring, Instructional Design, Blended Learning, Technical Training, Needs Analysis, Curriculum Development, Adult Education, Training Delivery, Public Speaking, Technical Writing, Telephone Skills, Customer Service, Selling Skills, Call Center, Learning Management, Team Building, Performance Management, Personality Styles, Insurance, Microsoft Office, PowerPoint, Lotus Notes, Microsoft Word, Training, ADDIE, Microsoft Excel, Talent Management, Software Documentation, Performance Consulting, Change Management, Individual Development..., Presentation Development, Presentation Coaching, Strategic Planning, Customer Satisfaction, Project Management, Performance Improvement, Employee Engagement, Employee Training, Employee Relationships, Critical Thinking, Active Listening, Client-oriented, Cross Functional Team..., Best Practices, Stakeholder Engagement
Education
State University of New York College at Brockport
Bachelor, Professional Studies
Neal Eggers Neal Eggers's BPA Quality Experience January 2013 - Present
Job Vice President, Analytics and Research at BPA Quality
Industry Telecommunications
Experience
BPA Quality January 2013 - Present
J.Lodge August 2005 - January 2013
Princeton University 2003 - 2005
Columbia Business School 2001 - 2003
Skills
Collaborative Problem..., Customer Service, Customer Satisfaction..., Customer Experience, Coaching, Quality Assurance, Quality Management, Quality Auditing, Phone Etiquette, Customer Escalation..., CSAT, Contact Center..., Call Center, Process Improvement, Call Center Development, Call Centers, Analytics, Customer Satisfaction, CRM, Account Management, Leadership, Customer Retention, Outsourcing, Team Building, Vendor Management, Team Leadership, Telecommunications, Workforce Management
Education
Rowan University 1996 — 2001
Communication Studies
Columbia University - Columbia Business School
Management Certificate
Pro Arte Chorale
Suffern High School
BPA Quality January 2013 - Present
J.Lodge August 2005 - January 2013
Princeton University 2003 - 2005
Columbia Business School 2001 - 2003
Skills
Collaborative Problem..., Customer Service, Customer Satisfaction..., Customer Experience, Coaching, Quality Assurance, Quality Management, Quality Auditing, Phone Etiquette, Customer Escalation..., CSAT, Contact Center..., Call Center, Process Improvement, Call Center Development, Call Centers, Analytics, Customer Satisfaction, CRM, Account Management, Leadership, Customer Retention, Outsourcing, Team Building, Vendor Management, Team Leadership, Telecommunications, Workforce Management
Education
Rowan University 1996 — 2001
Communication Studies
Columbia University - Columbia Business School
Management Certificate
Pro Arte Chorale
Suffern High School
Suzana Gorenc Eskelin-Leaton's BPA Quality Experience October 2014 - April 2015
Job Help Desk Specialist at Jeunesse Global
Industry Health, Wellness and Fitness
Experience
Jeunesse Global August 2015 - Present
BPA Quality October 2014 - April 2015
BPA Quality April 2014 - October 2014
Altostratus Locations* March 2012 - September 2012
Microsoft January 2011 - June 2011
Publicis Groupe January 2011 - June 2011
Timber Lake Camp June 2010 - August 2010
Enigma Novo mesto d.o.o. (Advertising Agency) March 2009 - October 2009
Skills
Marketing Communications, Digital Marketing, Social Media, Marketing Strategy, Advertising, Project Management, Creativity, Customer Service, Marketing Research, Event Management, SEO, Microsoft Office, Corporate Communications, WordPress, Communication Skills, Creativity Skills, Telemarketing, iWork, Google Analytics, Brand Management, SWOT analysis, Corporate Social..., High Organizational..., Close Attention to..., Photoshop, Keynote, Out Of the Box, Video Editing, Pinnacle Studio, Google Adwords, Apple Numbers, iPhoto, Quality Assurance, Qualitative Research, Communication
Education
University of Ljubljana (Slovenia), Sorbonne (Paris, FR) 2010 — 2013
Master's degree, Strategic Marketing Communications
University of Ljubljana 2003 — 2009
Bachelor and Master's degree, Cultural Anthropology
Université Paris Sorbonne (Paris IV) 2007 — 2008
Student Exchange, Sciences Humaines et Sociales
Corsersera (The Wharton School of the University of Pennsylvania) 2014 — 2014
Gamification (Prof. Kevin Werbach) by The Wharton School of the University of Pennsylvania, Gamification
Coursera (Università Bocconi) 2014 — 2014
Managing Fashion and Luxury Companies by Università Bocconi
edX (MIT Sloan School of Management) 2014 — 2014
Entrepreneurship 101: Who is your customer? (prof. Bill Aulet) by MIT Sloan School of Management, Marketing
Jeunesse Global August 2015 - Present
BPA Quality October 2014 - April 2015
BPA Quality April 2014 - October 2014
Altostratus Locations* March 2012 - September 2012
Microsoft January 2011 - June 2011
Publicis Groupe January 2011 - June 2011
Timber Lake Camp June 2010 - August 2010
Enigma Novo mesto d.o.o. (Advertising Agency) March 2009 - October 2009
Skills
Marketing Communications, Digital Marketing, Social Media, Marketing Strategy, Advertising, Project Management, Creativity, Customer Service, Marketing Research, Event Management, SEO, Microsoft Office, Corporate Communications, WordPress, Communication Skills, Creativity Skills, Telemarketing, iWork, Google Analytics, Brand Management, SWOT analysis, Corporate Social..., High Organizational..., Close Attention to..., Photoshop, Keynote, Out Of the Box, Video Editing, Pinnacle Studio, Google Adwords, Apple Numbers, iPhoto, Quality Assurance, Qualitative Research, Communication
Education
University of Ljubljana (Slovenia), Sorbonne (Paris, FR) 2010 — 2013
Master's degree, Strategic Marketing Communications
University of Ljubljana 2003 — 2009
Bachelor and Master's degree, Cultural Anthropology
Université Paris Sorbonne (Paris IV) 2007 — 2008
Student Exchange, Sciences Humaines et Sociales
Corsersera (The Wharton School of the University of Pennsylvania) 2014 — 2014
Gamification (Prof. Kevin Werbach) by The Wharton School of the University of Pennsylvania, Gamification
Coursera (Università Bocconi) 2014 — 2014
Managing Fashion and Luxury Companies by Università Bocconi
edX (MIT Sloan School of Management) 2014 — 2014
Entrepreneurship 101: Who is your customer? (prof. Bill Aulet) by MIT Sloan School of Management, Marketing
Edward Polinsky Edward Polinsky's BPA Quality Experience October 2013 - June 2015
Job Independent Quality Evaluator at BPA Quality
Industry Insurance
Experience
The Florida Insurance Specialist June 2015 - July 2015
BPA Quality October 2013 - June 2015
Liberty Mutual Insurance May 1998 - January 2012
AAA Auto Club South April 1990 - May 1998
Skills
Property & Casualty..., Customer Service, Sales, Licensed Property &..., Call Centers, Umbrella Insurance, Casualty Insurance, Life Insurance, Commercial Lines, Term Life Insurance, Customer Satisfaction, Customer Retention, Casualty, Commercial Insurance, Claim
Education
Seminole Community College 1987 — 1989
Associate of Arts (AA), General Studies
Lake Brantley High School 1982 — 1986
Florida 220 P & C Insurance License
The Florida Insurance Specialist June 2015 - July 2015
BPA Quality October 2013 - June 2015
Liberty Mutual Insurance May 1998 - January 2012
AAA Auto Club South April 1990 - May 1998
Skills
Property & Casualty..., Customer Service, Sales, Licensed Property &..., Call Centers, Umbrella Insurance, Casualty Insurance, Life Insurance, Commercial Lines, Term Life Insurance, Customer Satisfaction, Customer Retention, Casualty, Commercial Insurance, Claim
Education
Seminole Community College 1987 — 1989
Associate of Arts (AA), General Studies
Lake Brantley High School 1982 — 1986
Florida 220 P & C Insurance License
Karyn Dupree's BPA Quality Experience 2009 - Present
Job Sr. Director, Call Center Quality Solutions & Social Media | karyn.dupree@bpaquality.com
Industry Management Consulting
Experience
BPA Quality 2009 - Present
Call Monitoring October 2006 - June 2008
ForRent.com, CorporateHousing.com, SeniorOutlook.com April 2001 - May 2006
ForRent.com 2001 - 2006
Oakwood Worldwide August 1995 - April 2001
Skills
Call Centers, Customer Experience, Training, Customer Satisfaction, Team Building, Call Center, Business Development, Coaching, Customer Service, Customer Retention, Management, Call Center Development, Leadership, Quality Assurance, Sales Management, Outsourcing, Recruiting, Account Management, Social Media, Customer Engagement, Quality Management, Online Marketing, Operations Management, Team Leadership, Workforce Management, Social Media Marketing, Call Monitoring, B2B, Customer Insight, Lead Generation, Train the Trainer, Cross-functional Team..., Mystery Shopping, Customer Satisfaction..., Call Center Training, Remote Call Monitoring, Benchmarking, Agent Training, Call Center Consulting, Team Management, New Business Development, BPO, Contract Negotiations, Blogging, Speech Analytics, Wordpress, Project Management, Sales, Business Strategy, Marketing Strategy
Education
Christopher Newport University 1991 — 1995
BS Psychology, Industrial/Organizational Psychology, Business, Philosophy
BPA Quality 2009 - Present
Call Monitoring October 2006 - June 2008
ForRent.com, CorporateHousing.com, SeniorOutlook.com April 2001 - May 2006
ForRent.com 2001 - 2006
Oakwood Worldwide August 1995 - April 2001
Skills
Call Centers, Customer Experience, Training, Customer Satisfaction, Team Building, Call Center, Business Development, Coaching, Customer Service, Customer Retention, Management, Call Center Development, Leadership, Quality Assurance, Sales Management, Outsourcing, Recruiting, Account Management, Social Media, Customer Engagement, Quality Management, Online Marketing, Operations Management, Team Leadership, Workforce Management, Social Media Marketing, Call Monitoring, B2B, Customer Insight, Lead Generation, Train the Trainer, Cross-functional Team..., Mystery Shopping, Customer Satisfaction..., Call Center Training, Remote Call Monitoring, Benchmarking, Agent Training, Call Center Consulting, Team Management, New Business Development, BPO, Contract Negotiations, Blogging, Speech Analytics, Wordpress, Project Management, Sales, Business Strategy, Marketing Strategy
Education
Christopher Newport University 1991 — 1995
BS Psychology, Industrial/Organizational Psychology, Business, Philosophy
Vianette Delgado's BPA Quality Experience May 2013 - May 2014
Job Trim Buyer at Tahari, ASL
Industry Apparel & Fashion
Experience
Tahari, ASL May 2014 - Present
BPA QUALITY May 2013 - May 2014
GLOBAL NETWORK INC January 2011 - January 2013
NBC UNIVERSAL STUDIOS January 2010 - January 2011
Skills
Bilingual-Spanish, Word, Exel, Final Cut Pro, PowerPoint, Production, Life and Health License, Customer Service, Public Relations, Microsoft Excel, Microsoft Word, Public Speaking, Social Networking, Social Media, Management, Microsoft Office, Time Management, Editing, Leadership, Facebook, Fashion
Education
State University of New York College at Old Westbury 2010 — 2011
Bachelor of Arts (B.A.), Communication and Media Studies
Orange County Community College 2007 — 2010
Associate of Arts (A.A.), Liberal Arts
SUNY Orange 2007 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Tahari, ASL May 2014 - Present
BPA QUALITY May 2013 - May 2014
GLOBAL NETWORK INC January 2011 - January 2013
NBC UNIVERSAL STUDIOS January 2010 - January 2011
Skills
Bilingual-Spanish, Word, Exel, Final Cut Pro, PowerPoint, Production, Life and Health License, Customer Service, Public Relations, Microsoft Excel, Microsoft Word, Public Speaking, Social Networking, Social Media, Management, Microsoft Office, Time Management, Editing, Leadership, Facebook, Fashion
Education
State University of New York College at Old Westbury 2010 — 2011
Bachelor of Arts (B.A.), Communication and Media Studies
Orange County Community College 2007 — 2010
Associate of Arts (A.A.), Liberal Arts
SUNY Orange 2007 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Keecia Burns, MHRM Keecia Burns, MHRM's BPA Quality Experience June 2014 - Present
Job Assistant Human Resources Manager at BPA Quality
Industry Outsourcing/Offshoring
Experience
BPA Quality June 2014 - Present
BPA Quality September 2013 - Present
CNA Insurance May 2011 - September 2013
CNA Insurance May 2010 - May 2011
CNA Insurance November 2000 - May 2010
Skills
Leadership Development, Strategic Communications, Strategic Planning, Staff Supervision, Critical Thinking, Business Resilience, Property & Casualty..., Goal-oriented..., Customer Service, Process Improvement..., Procedural Analysis, Building Relationships, People-oriented, Coaching for Excellence, Driving Operational..., Team Building, inspir, Human Resources, Recruiting, Development & delivery...
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
Master's degree, Human Resources Management and Services
Keller Graduate School of Management of DeVry University 2009 — 2011
Certificate of Management and Business Administration, Business Administration and Management, General
St. andrew high for girls
BPA Quality June 2014 - Present
BPA Quality September 2013 - Present
CNA Insurance May 2011 - September 2013
CNA Insurance May 2010 - May 2011
CNA Insurance November 2000 - May 2010
Skills
Leadership Development, Strategic Communications, Strategic Planning, Staff Supervision, Critical Thinking, Business Resilience, Property & Casualty..., Goal-oriented..., Customer Service, Process Improvement..., Procedural Analysis, Building Relationships, People-oriented, Coaching for Excellence, Driving Operational..., Team Building, inspir, Human Resources, Recruiting, Development & delivery...
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
Master's degree, Human Resources Management and Services
Keller Graduate School of Management of DeVry University 2009 — 2011
Certificate of Management and Business Administration, Business Administration and Management, General
St. andrew high for girls
James Perri James Perri's BPA Quality Experience September 2007 - Present
Job Quality Assurance Manager at BPA Quality
Industry Outsourcing/Offshoring
Experience
BPA Quality September 2007 - Present
Purchase College January 2004 - May 2007
Skills
Microsoft Office, Customer Service, Quality Assurance, Project Management, Coaching, PowerPoint, Microsoft Excel, Databases, Public Speaking, Teaching, Books, Quality Management, Call Centers, Training, Customer Experience, Process Improvement, Training Delivery, Operations Management, Team Leadership, Program Management, Management, Outsourcing, Team Building, Software Quality...
Education
City University of New York Graduate Center 2008 — 2011
Masters, Gender Studies
SUNY Purchase 2003 — 2007
BA, Gender Studies
BPA Quality September 2007 - Present
Purchase College January 2004 - May 2007
Skills
Microsoft Office, Customer Service, Quality Assurance, Project Management, Coaching, PowerPoint, Microsoft Excel, Databases, Public Speaking, Teaching, Books, Quality Management, Call Centers, Training, Customer Experience, Process Improvement, Training Delivery, Operations Management, Team Leadership, Program Management, Management, Outsourcing, Team Building, Software Quality...
Education
City University of New York Graduate Center 2008 — 2011
Masters, Gender Studies
SUNY Purchase 2003 — 2007
BA, Gender Studies
Stefanie Straker's BPA Quality Experience August 2014 - April 2015
Job Early Childhood Education Coach
Industry Education Management
Experience
NYC Early Childhood Professional Development Institute May 2015 - Present
BPA Quality August 2014 - April 2015
CROSSMARK August 2013 - August 2014
Education Development Center January 2013 - July 2013
All Children's Child Care and Adventureland Child Care March 2008 - January 2013
Skills
Teaching, Curriculum Design, Curriculum Development, Educational Leadership, Lesson Planning, Staff Development, Classroom, Tutoring, Public Speaking, Early Childhood..., Classroom Management, Psychotherapy, Elementary Education, Community Outreach, Program Development, Fundraising, Research, Literacy, Leadership Development, Editing, Event Planning, Nonprofits, Teacher Training
Education
Capella University 2012 — 2017
Doctor of Philosophy (PhD), Educational Psychology
Fordham University 2003 — 2005
MS in Education, Early Childhood Education
State University of New York at Stony Brook 2000 — 2003
BA, Psychology
NYC Early Childhood Professional Development Institute May 2015 - Present
BPA Quality August 2014 - April 2015
CROSSMARK August 2013 - August 2014
Education Development Center January 2013 - July 2013
All Children's Child Care and Adventureland Child Care March 2008 - January 2013
Skills
Teaching, Curriculum Design, Curriculum Development, Educational Leadership, Lesson Planning, Staff Development, Classroom, Tutoring, Public Speaking, Early Childhood..., Classroom Management, Psychotherapy, Elementary Education, Community Outreach, Program Development, Fundraising, Research, Literacy, Leadership Development, Editing, Event Planning, Nonprofits, Teacher Training
Education
Capella University 2012 — 2017
Doctor of Philosophy (PhD), Educational Psychology
Fordham University 2003 — 2005
MS in Education, Early Childhood Education
State University of New York at Stony Brook 2000 — 2003
BA, Psychology
Jeffrey Zammit's BPA Quality Experience June 2014 - Present
Job Account Manager at BPA Quality
Industry Outsourcing/Offshoring
Experience
BPA Quality June 2014 - Present
Bright House Networks September 2007 - June 2014
Capital One Financial Services November 1996 - March 2003
Skills
Telecommunications, Troubleshooting, Call Center, Vendor Management, Customer Experience, Customer Satisfaction, Call Centers, Account Management, Customer Retention, Customer Service, Leadership, Management, Process Improvement, Team Leadership, Sales, Coaching, Team Building
Education
Elon University - Martha and Spencer Love School of Business 1986 — 1991
Bachelors of Science, Business Administration, Management and Operations
BPA Quality June 2014 - Present
Bright House Networks September 2007 - June 2014
Capital One Financial Services November 1996 - March 2003
Skills
Telecommunications, Troubleshooting, Call Center, Vendor Management, Customer Experience, Customer Satisfaction, Call Centers, Account Management, Customer Retention, Customer Service, Leadership, Management, Process Improvement, Team Leadership, Sales, Coaching, Team Building
Education
Elon University - Martha and Spencer Love School of Business 1986 — 1991
Bachelors of Science, Business Administration, Management and Operations
Jasper Lettsome II's BPA Quality Experience November 2014 - Present
Job Call Center Analyst at BPA Quality
Industry Information Technology and Services
Experience
BPA Quality November 2014 - Present
Collegis Education August 2013 - Present
Rasmussen College September 2012 - Present
Aerotek Contractor for CenturyLink May 2012 - September 2012
YMCA of Central Florida August 2011 - April 2012
Bethune Cookman University Performing Arts Center May 2008 - April 2011
USVI Department of Education Curriculum Center June 2009 - July 2009
Skills
Angel LMS, Microsoft Office, Wimba, Engage LMS, Blackboard, Ticketmaster, IT Troubleshooting, Active Directoy, Wireshark, Citrix, Strategic Planning, MS Office, Windows 7, Windows 8, Help Desk Support, Software Installation, TCP/IP, Customer Service, Moodle, LAN-WAN, Cisco Routers, Technical Support, Coaching, Troubleshooting, Active Directory, Wireless Networking, Cisco IOS, Teaching, Training, Management, Databases, Microsoft Word, Leadership
Education
Keller Graduate School of Management of DeVry University 2011 — 2012
Master of Information Systems Management, Network Management
Bethune-Cookman University 2006 — 2011
Bachelor of Science in Computer Information Systems and Minor in Business Administration
BPA Quality November 2014 - Present
Collegis Education August 2013 - Present
Rasmussen College September 2012 - Present
Aerotek Contractor for CenturyLink May 2012 - September 2012
YMCA of Central Florida August 2011 - April 2012
Bethune Cookman University Performing Arts Center May 2008 - April 2011
USVI Department of Education Curriculum Center June 2009 - July 2009
Skills
Angel LMS, Microsoft Office, Wimba, Engage LMS, Blackboard, Ticketmaster, IT Troubleshooting, Active Directoy, Wireshark, Citrix, Strategic Planning, MS Office, Windows 7, Windows 8, Help Desk Support, Software Installation, TCP/IP, Customer Service, Moodle, LAN-WAN, Cisco Routers, Technical Support, Coaching, Troubleshooting, Active Directory, Wireless Networking, Cisco IOS, Teaching, Training, Management, Databases, Microsoft Word, Leadership
Education
Keller Graduate School of Management of DeVry University 2011 — 2012
Master of Information Systems Management, Network Management
Bethune-Cookman University 2006 — 2011
Bachelor of Science in Computer Information Systems and Minor in Business Administration
Yvette Renda's BPA Quality Experience January 2008 - Present
Job Vice President of Training Excellence
Industry Professional Training & Coaching
Experience
BPA Quality January 2008 - Present
BPA Quality August 2002 - December 2007
BPA Quality, UK location January 1998 - July 2002
Skills
Quality Assurance, Training Delivery, Leadership Development, Customer Experience, Management Development, Training, Project Management, Culture Change, Performance Improvement, Executive Coaching, Process Improvement, Management, Organizational..., Emotional Intelligence, Leadership, Time Management, Call Center Development, Vendor Management, Contact Centers, Motivational Speaking, Cross-functional Team..., Employee Training, Training Facilitation, Team Leadership, Customer Retention, Strategy, Recruiting, Program Management, Interviews, Personal Development, Employee Relations, BPO, Assessment Center, Training Analysis, Customer Satisfaction...
Education
New York Hypnosis Center 2011 — 2012
Hypnosis & Regression Therapy Certification, Hypnotherapy/Hypnotherapist
Japanese Language Studies, Exeter, UK 1997 — 1999
Japanese Language and Literature
New York Asian Language Center 1993 — 1995
Business/Conversational Vietnamese
Hunter College
BPA Quality January 2008 - Present
BPA Quality August 2002 - December 2007
BPA Quality, UK location January 1998 - July 2002
Skills
Quality Assurance, Training Delivery, Leadership Development, Customer Experience, Management Development, Training, Project Management, Culture Change, Performance Improvement, Executive Coaching, Process Improvement, Management, Organizational..., Emotional Intelligence, Leadership, Time Management, Call Center Development, Vendor Management, Contact Centers, Motivational Speaking, Cross-functional Team..., Employee Training, Training Facilitation, Team Leadership, Customer Retention, Strategy, Recruiting, Program Management, Interviews, Personal Development, Employee Relations, BPO, Assessment Center, Training Analysis, Customer Satisfaction...
Education
New York Hypnosis Center 2011 — 2012
Hypnosis & Regression Therapy Certification, Hypnotherapy/Hypnotherapist
Japanese Language Studies, Exeter, UK 1997 — 1999
Japanese Language and Literature
New York Asian Language Center 1993 — 1995
Business/Conversational Vietnamese
Hunter College
Matthew Gryntysz's BPA Quality Experience October 2014 - Present
Job Director of Client Services at BPA Quality
Industry Market Research
Experience
BPA Quality October 2014 - Present
BPA Quality January 2012 - October 2014
BPA Quality July 2009 - January 2012
The Princeton Review January 2010 - July 2010
American Student Assistance January 2007 - September 2008
Skills
Call Centers, Customer Experience, Quality Assurance, Process Improvement, Outsourcing, Project Management, Training, Training Delivery, Customer Service, Coaching, Operations Management, Team Building, Microsoft Office, Leadership Development, Vendor Management, Microsoft Excel, PowerPoint, Call Center, Leadership, Customer Retention
Education
Boston College
Farmingdale High School
BPA Quality October 2014 - Present
BPA Quality January 2012 - October 2014
BPA Quality July 2009 - January 2012
The Princeton Review January 2010 - July 2010
American Student Assistance January 2007 - September 2008
Skills
Call Centers, Customer Experience, Quality Assurance, Process Improvement, Outsourcing, Project Management, Training, Training Delivery, Customer Service, Coaching, Operations Management, Team Building, Microsoft Office, Leadership Development, Vendor Management, Microsoft Excel, PowerPoint, Call Center, Leadership, Customer Retention
Education
Boston College
Farmingdale High School
Ricardo Percy's BPA Quality Experience September 2013 - December 2013
Job
Industry Medical Practice
Experience
Aviator Sports and Events Center August 2014 - May 2015
Metropolitan Council on Jewish Poverty May 2014 - August 2014
BPA Quality September 2013 - December 2013
PETCO Animal Supplies, Inc. July 2012 - January 2013
Hofstra University January 2011 - December 2011
Hofstra University January 2011 - December 2011
PETCO Animal Supplies, Inc. May 2009 - August 2009
Skills
Customer Service, Public Speaking, Research, Microsoft Word, Microsoft Excel, Facebook, Community Outreach, Social Networking, Team Leadership, Nonprofits, Access, Time Management, Management, Fundraising, Teamwork
Education
Hofstra University 2009 — 2013
Bachelor's, Biology
Aviator Sports and Events Center August 2014 - May 2015
Metropolitan Council on Jewish Poverty May 2014 - August 2014
BPA Quality September 2013 - December 2013
PETCO Animal Supplies, Inc. July 2012 - January 2013
Hofstra University January 2011 - December 2011
Hofstra University January 2011 - December 2011
PETCO Animal Supplies, Inc. May 2009 - August 2009
Skills
Customer Service, Public Speaking, Research, Microsoft Word, Microsoft Excel, Facebook, Community Outreach, Social Networking, Team Leadership, Nonprofits, Access, Time Management, Management, Fundraising, Teamwork
Education
Hofstra University 2009 — 2013
Bachelor's, Biology
Francois Viany's BPA Quality Experience July 2013 - Present
Job Quality Assurance Supervisor at BPA International
Industry Research
Experience
BPA Quality July 2013 - Present
Skills
Marketing, Stratégie marketing, Assurance qualité, Microsoft Excel, Coaching, Communication interne, Communication, Infographie, Référencement..., Anglais, Rédaction, Team Building
Education
Coventry University 2012 — 2013
Master's degree, Marketing and Management
Coventry University 2011 — 2012
Bachelor European Engineering Business Management, Marketing/Marketing Management, General, Honours 2nd class
BPA Quality July 2013 - Present
Skills
Marketing, Stratégie marketing, Assurance qualité, Microsoft Excel, Coaching, Communication interne, Communication, Infographie, Référencement..., Anglais, Rédaction, Team Building
Education
Coventry University 2012 — 2013
Master's degree, Marketing and Management
Coventry University 2011 — 2012
Bachelor European Engineering Business Management, Marketing/Marketing Management, General, Honours 2nd class
Adrian Calder's BPA Quality Experience October 2011 - April 2013
Job Sales Representative at Slomin's, Inc.
Industry Market Research
Experience
Slomin's, Inc. August 2013 - Present
Hofstra University August 2008 - August 2013
BPA Quality October 2011 - April 2013
Skills
Process Improvement, Testing, Business Analysis, Call Centers, Project Management, SDLC, Requirements Analysis
Education
Hofstra University 2008 — 2011
Bachelor of Arts (BA), Speech Communication and Rhetoric
Slomin's, Inc. August 2013 - Present
Hofstra University August 2008 - August 2013
BPA Quality October 2011 - April 2013
Skills
Process Improvement, Testing, Business Analysis, Call Centers, Project Management, SDLC, Requirements Analysis
Education
Hofstra University 2008 — 2011
Bachelor of Arts (BA), Speech Communication and Rhetoric