Help Scout
Industry: Software company
DescriptionHelp Scout, formerly known as Brightwurks, is a help desk software company headquartered in Boston, Massachusetts. The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals. Founded: April 17, 2011 Headquarters: Boston, MA Number of employees: 60 Founders: Denny Swindle, Nick Francis, Jared McDaniel Type of business: Privately held company
Help Scout List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Help Scout. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Help Scout Employees
Employee
Years
Job
Industry
Jason Fell Jason Fell's Help Scout Experience August 2015 - Present
Job Editorial Director at Help Scout
Industry Writing and Editing
Experience
Help Scout August 2015 - Present
Entrepreneur Media September 2013 - July 2015
The Week November 2012 - September 2013
Entrepreneur October 2011 - September 2013
Entrepreneur November 2010 - October 2011
Red 7 Media June 2010 - November 2010
Red 7 Media August 2009 - June 2010
Red 7 Media July 2007 - August 2009
Soundings Publications May 2005 - July 2007
Journal Register Company May 2004 - May 2005
Skills
Project Management, Publishing, Copy Editing, Magazines, Blogging, Editorial, Editing, Content Development, Content Management, Journalism, Publications, Social Media, Public Speaking, CSS, Digital Media, Facebook, Newsletters, Storytelling, Advertising, Online Advertising, Online Marketing, Breaking News
Education
Emerson College 1999 — 2003
BFA Writing, Literature and Publishing, concentration in magazine publishing
Help Scout August 2015 - Present
Entrepreneur Media September 2013 - July 2015
The Week November 2012 - September 2013
Entrepreneur October 2011 - September 2013
Entrepreneur November 2010 - October 2011
Red 7 Media June 2010 - November 2010
Red 7 Media August 2009 - June 2010
Red 7 Media July 2007 - August 2009
Soundings Publications May 2005 - July 2007
Journal Register Company May 2004 - May 2005
Skills
Project Management, Publishing, Copy Editing, Magazines, Blogging, Editorial, Editing, Content Development, Content Management, Journalism, Publications, Social Media, Public Speaking, CSS, Digital Media, Facebook, Newsletters, Storytelling, Advertising, Online Advertising, Online Marketing, Breaking News
Education
Emerson College 1999 — 2003
BFA Writing, Literature and Publishing, concentration in magazine publishing
Jacob Wallace Jacob Wallace's Help Scout Experience April 2015 - Present
Job Software Engineer at Help Scout
Industry Computer Software
Experience
Help Scout April 2015 - Present
Availity October 2014 - April 2015
Pason August 2010 - October 2014
GHG Corporation July 2009 - August 2010
United Space Alliance January 2008 - June 2008
United Space Alliance January 2007 - August 2007
Skills
Java, AngularJS, JavaScript, REST, Git, Subversion, HTML, C#, Objective-C, Linux, Mac OS, Object Oriented Design, DDD, Writing, Presentations, Mentoring, Continuous Delivery, Test Driven Development, Agile Methodologies, Scrum
Education
Lamar University 2005 — 2009
Bachelor of Science (B.S.), Computer Science
Help Scout April 2015 - Present
Availity October 2014 - April 2015
Pason August 2010 - October 2014
GHG Corporation July 2009 - August 2010
United Space Alliance January 2008 - June 2008
United Space Alliance January 2007 - August 2007
Skills
Java, AngularJS, JavaScript, REST, Git, Subversion, HTML, C#, Objective-C, Linux, Mac OS, Object Oriented Design, DDD, Writing, Presentations, Mentoring, Continuous Delivery, Test Driven Development, Agile Methodologies, Scrum
Education
Lamar University 2005 — 2009
Bachelor of Science (B.S.), Computer Science
Gregory Ciotti Gregory Ciotti's Help Scout Experience August 2012 - Present
Job Marketing at Help Scout
Industry Marketing and Advertising
Experience
Help Scout August 2012 - Present
Skills
Content Strategy, Marketing, SEO, Email Marketing, SEO copywriting, Analytics
Education
University of Delaware 2007 — 2011
Caravel Academy 1995 — 2006
Help Scout August 2012 - Present
Skills
Content Strategy, Marketing, SEO, Email Marketing, SEO copywriting, Analytics
Education
University of Delaware 2007 — 2011
Caravel Academy 1995 — 2006
Melanie (Mel) Larsen's Help Scout Experience July 2015 - Present
Job People Operations at Help Scout
Industry Education Management
Experience
Help Scout July 2015 - Present
Center for Communicable Disease Dynamics - CCDD December 2013 - July 2015
Harvard School of Public Health December 2013 - July 2015
LevelUp (by SCVNGR) December 2012 - November 2013
Harvard School of Public Health April 2010 - December 2012
Gay & Lesbian Advocates & Defenders June 2008 - April 2010
Gay & Lesbian Advocates & Defenders May 2006 - August 2006
Skills
Research, Fundraising, Word, Excel, Volunteer Management, NIH Public Access..., ETapestry, Raiser's Edge, PowerPoint, Prezi, Google Docs, HTML, Mail merges, Event planning, Event management, Internet Research, Fundraisers, Event Management, Spanish, Event Planning, Microsoft Word, Management, Grants, Microsoft Excel, Mail Merge
Education
Simmons College - Simmons School of Management 2015 — 2018
Master of Business Administration (M.B.A.), MBA Candidate
Colby College 2004 — 2008
B.A., Government, Italian Studies
Università degli Studi di Padova 2006 — 2007
Help Scout July 2015 - Present
Center for Communicable Disease Dynamics - CCDD December 2013 - July 2015
Harvard School of Public Health December 2013 - July 2015
LevelUp (by SCVNGR) December 2012 - November 2013
Harvard School of Public Health April 2010 - December 2012
Gay & Lesbian Advocates & Defenders June 2008 - April 2010
Gay & Lesbian Advocates & Defenders May 2006 - August 2006
Skills
Research, Fundraising, Word, Excel, Volunteer Management, NIH Public Access..., ETapestry, Raiser's Edge, PowerPoint, Prezi, Google Docs, HTML, Mail merges, Event planning, Event management, Internet Research, Fundraisers, Event Management, Spanish, Event Planning, Microsoft Word, Management, Grants, Microsoft Excel, Mail Merge
Education
Simmons College - Simmons School of Management 2015 — 2018
Master of Business Administration (M.B.A.), MBA Candidate
Colby College 2004 — 2008
B.A., Government, Italian Studies
Università degli Studi di Padova 2006 — 2007
Shay Cichocki Shay Cichocki's Help Scout Experience March 2015 - Present
Job Software Engineer at Help Scout
Industry E-Learning
Experience
Help Scout March 2015 - Present
LearningStation, Inc. May 2012 - March 2015
Lowe's Companies, Inc. June 2008 - August 2010
Skills
JavaScript, XHTML, C, Java, Arduino, C#, HTML, PHP, CakePHP, XML, MySQL, Linux, CSS, Python, JSON, REST, CSS3, jQuery, Unit Testing, Software Deployment, Agile Methodologies, Backbone.js, Asynchronous
Education
Appalachian State University 2006 — 2013
Bachelors, Computer Science
Help Scout March 2015 - Present
LearningStation, Inc. May 2012 - March 2015
Lowe's Companies, Inc. June 2008 - August 2010
Skills
JavaScript, XHTML, C, Java, Arduino, C#, HTML, PHP, CakePHP, XML, MySQL, Linux, CSS, Python, JSON, REST, CSS3, jQuery, Unit Testing, Software Deployment, Agile Methodologies, Backbone.js, Asynchronous
Education
Appalachian State University 2006 — 2013
Bachelors, Computer Science
Nick Francis's Help Scout Experience January 2011 - Present
Job Cofounder & CEO at Help Scout
Industry Internet
Experience
Help Scout January 2011 - Present
Project83 September 2005 - March 2011
Education
Middle Tennessee State University 2001 — 2004
BS, Music Business, Marketing
Help Scout January 2011 - Present
Project83 September 2005 - March 2011
Education
Middle Tennessee State University 2001 — 2004
BS, Music Business, Marketing
Becca Van Nederynen Becca Van Nederynen's Help Scout Experience January 2015 - Present
Job People Operations at Help Scout
Industry Marketing and Advertising
Experience
Help Scout January 2015 - Present
Help Scout May 2014 - December 2014
Carbonite August 2013 - January 2014
Carbonite September 2012 - April 2013
Carbonite July 2011 - August 2012
Carbonite May 2010 - July 2011
Carbonite May 2009 - May 2010
Hachette Partworks Ltd. February 2007 - February 2009
Front Page Pubs September 2004 - February 2007
The Boston Globe January 2002 - June 2002
Skills
Database Marketing, Email Marketing, Social Media Marketing, Product Marketing, Segmentation, Project Management, Online Advertising, Market Research, Marketing, Content Marketing, Marketing Automation, Web Analytics, Product Management, Advertising, Start-ups, CRM, Direct Marketing, Marketing Management
Education
University of London 2005 — 2006
MA, National and International Literatures in English
Northeastern University 2000 — 2004
BA, English, Marketing
Help Scout January 2015 - Present
Help Scout May 2014 - December 2014
Carbonite August 2013 - January 2014
Carbonite September 2012 - April 2013
Carbonite July 2011 - August 2012
Carbonite May 2010 - July 2011
Carbonite May 2009 - May 2010
Hachette Partworks Ltd. February 2007 - February 2009
Front Page Pubs September 2004 - February 2007
The Boston Globe January 2002 - June 2002
Skills
Database Marketing, Email Marketing, Social Media Marketing, Product Marketing, Segmentation, Project Management, Online Advertising, Market Research, Marketing, Content Marketing, Marketing Automation, Web Analytics, Product Management, Advertising, Start-ups, CRM, Direct Marketing, Marketing Management
Education
University of London 2005 — 2006
MA, National and International Literatures in English
Northeastern University 2000 — 2004
BA, English, Marketing
Nadav Swarttz's Help Scout Experience January 2013 - April 2013
Job Business Account Executive at Amazon
Industry Marketing and Advertising
Experience
Amazon January 2015 - Present
Wayfair February 2014 - December 2014
Wayfair August 2013 - February 2014
Wayfair April 2013 - July 2013
Quiyk January 2012 - June 2013
Help Scout January 2013 - April 2013
Wistia May 2012 - December 2012
SlamBall LLC. May 2011 - November 2012
Emerson Sports Business Society April 2011 - September 2012
MassChallenge January 2012 - April 2012
Skills
Facebook, Social Media, Blogging, Marketing Communications, PowerPoint, Social Networking, Market Research, Digital Marketing, Microsoft Office, Social Media Marketing, Marketing, SEO, Microsoft Excel, YouTube, Mac, Research, Advertising, Writing, Excel, Word, Public Speaking, Microsoft Word, Press Releases, WordPress, E-commerce
Education
Emerson College 2010 — 2013
Bachelor of Science (BS), Marketing Communication
Amazon January 2015 - Present
Wayfair February 2014 - December 2014
Wayfair August 2013 - February 2014
Wayfair April 2013 - July 2013
Quiyk January 2012 - June 2013
Help Scout January 2013 - April 2013
Wistia May 2012 - December 2012
SlamBall LLC. May 2011 - November 2012
Emerson Sports Business Society April 2011 - September 2012
MassChallenge January 2012 - April 2012
Skills
Facebook, Social Media, Blogging, Marketing Communications, PowerPoint, Social Networking, Market Research, Digital Marketing, Microsoft Office, Social Media Marketing, Marketing, SEO, Microsoft Excel, YouTube, Mac, Research, Advertising, Writing, Excel, Word, Public Speaking, Microsoft Word, Press Releases, WordPress, E-commerce
Education
Emerson College 2010 — 2013
Bachelor of Science (BS), Marketing Communication
Julia Austin's Help Scout Experience July 2015 - Present
Job Builder and Scaler of Early Stage Companies
Industry Computer Software
Experience
Help Scout July 2015 - Present
Trill March 2015 - Present
Dunwello January 2015 - Present
Harvard Business School 2015 - Present
indico data solutions December 2014 - Present
Ecovent September 2014 - Present
Austinfish, LLC June 2013 - Present
Cedexis 2011 - Present
Blade, LLC July 2014 - October 2014
VMware May 2011 - June 2013
Skills
Engineering Management, Strategic Planning, Leadership, Web Design, Business Operations, Project Management, SDLC, Cloud Computing, SaaS, Distributed Systems, Program Management, Virtualization, Strategic Partnerships, Cross-functional Team..., VMware, Go-to-market Strategy, Product Management
Education
Boston University 1991 — 1992
MS, MIS
University of Massachusetts 1985 — 1989
BA, Art
Framingham High
Help Scout July 2015 - Present
Trill March 2015 - Present
Dunwello January 2015 - Present
Harvard Business School 2015 - Present
indico data solutions December 2014 - Present
Ecovent September 2014 - Present
Austinfish, LLC June 2013 - Present
Cedexis 2011 - Present
Blade, LLC July 2014 - October 2014
VMware May 2011 - June 2013
Skills
Engineering Management, Strategic Planning, Leadership, Web Design, Business Operations, Project Management, SDLC, Cloud Computing, SaaS, Distributed Systems, Program Management, Virtualization, Strategic Partnerships, Cross-functional Team..., VMware, Go-to-market Strategy, Product Management
Education
Boston University 1991 — 1992
MS, MIS
University of Massachusetts 1985 — 1989
BA, Art
Framingham High
Chris Brookins's Help Scout Experience June 2015 - Present
Job VP Engineering at Help Scout
Industry Computer Software
Experience
Help Scout June 2015 - Present
TechStars September 2012 - Present
Acquia April 2014 - June 2015
Acquia August 2008 - July 2014
Vertical Communications, Inc. October 2004 - July 2008
Artisoft, Inc. February 1996 - September 2004
Stylus Innovation March 1993 - February 1996
Easel Corporation March 1989 - March 1993
Skills
SaaS, Scrum, User Interface Design, Software Development, Cloud Computing, Agile Methodologies, Web Applications, Open Source, Enterprise Software, Web Development, Software Engineering, Product Management, Web Services, Kanban, Product Development, Atlassian JIRA, PaaS, JavaScript, Apache, Databases, Telecommunications, Mobile Applications, Start-ups, Distributed Systems, Drupal, Scalability, Amazon Web Services..., Git, Strategy, LAMP, Software Project..., REST, Agile Project Management
Education
Lehigh University 1983 — 1987
BS
Help Scout June 2015 - Present
TechStars September 2012 - Present
Acquia April 2014 - June 2015
Acquia August 2008 - July 2014
Vertical Communications, Inc. October 2004 - July 2008
Artisoft, Inc. February 1996 - September 2004
Stylus Innovation March 1993 - February 1996
Easel Corporation March 1989 - March 1993
Skills
SaaS, Scrum, User Interface Design, Software Development, Cloud Computing, Agile Methodologies, Web Applications, Open Source, Enterprise Software, Web Development, Software Engineering, Product Management, Web Services, Kanban, Product Development, Atlassian JIRA, PaaS, JavaScript, Apache, Databases, Telecommunications, Mobile Applications, Start-ups, Distributed Systems, Drupal, Scalability, Amazon Web Services..., Git, Strategy, LAMP, Software Project..., REST, Agile Project Management
Education
Lehigh University 1983 — 1987
BS
Jason Gritman Jason Gritman's Help Scout Experience September 2014 - Present
Job Software Engineer at Help Scout
Industry Information Technology and Services
Experience
Help Scout September 2014 - Present
Attune April 2014 - September 2014
Netflix February 2012 - December 2013
Chariot Solutions June 2010 - January 2012
Oracle May 2008 - June 2010
eCount August 2007 - April 2008
Primavera Systems, Inc. February 2006 - August 2007
BMW February 2005 - February 2006
Wyeth Pharmaceuticals August 2004 - February 2005
IBM Global Services March 2001 - August 2004
Skills
Java, Spring, Groovy, jQuery, Grails, CoffeeScript, Backbone.js, Performance Tuning
Education
Drexel University 1996 — 2001
BS, Computer Information Systems
Help Scout September 2014 - Present
Attune April 2014 - September 2014
Netflix February 2012 - December 2013
Chariot Solutions June 2010 - January 2012
Oracle May 2008 - June 2010
eCount August 2007 - April 2008
Primavera Systems, Inc. February 2006 - August 2007
BMW February 2005 - February 2006
Wyeth Pharmaceuticals August 2004 - February 2005
IBM Global Services March 2001 - August 2004
Skills
Java, Spring, Groovy, jQuery, Grails, CoffeeScript, Backbone.js, Performance Tuning
Education
Drexel University 1996 — 2001
BS, Computer Information Systems
Leah Knobler's Help Scout Experience July 2015 - Present
Job People Ops at Help Scout
Industry Higher Education
Experience
Help Scout July 2015 - Present
The Jewish Studio Project February 2015 - Present
Tufts University September 2012 - November 2014
Tufts University January 2012 - September 2012
Tufts University August 2011 - January 2012
NYC Department of Education September 2005 - June 2009
NYC Teaching Fellows 2005 - 2007
Skills
Higher Education, Teaching, Curriculum Development, Admissions, Student Affairs, Curriculum Design, Event Planning, Community Outreach, Grant Writing, Research, Public Speaking, Student Development, Program Development, Program Evaluation, Tutoring, Educational Leadership, Higher Education..., Leadership Development, Leadership, Student Engagement
Education
Boston University 2010 — 2011
MeD, Higher Education Administration
City College Of New York 2005 — 2007
MA, Special Education and Teaching
Tufts University 2001 — 2005
BA, Psychology
Help Scout July 2015 - Present
The Jewish Studio Project February 2015 - Present
Tufts University September 2012 - November 2014
Tufts University January 2012 - September 2012
Tufts University August 2011 - January 2012
NYC Department of Education September 2005 - June 2009
NYC Teaching Fellows 2005 - 2007
Skills
Higher Education, Teaching, Curriculum Development, Admissions, Student Affairs, Curriculum Design, Event Planning, Community Outreach, Grant Writing, Research, Public Speaking, Student Development, Program Development, Program Evaluation, Tutoring, Educational Leadership, Higher Education..., Leadership Development, Leadership, Student Engagement
Education
Boston University 2010 — 2011
MeD, Higher Education Administration
City College Of New York 2005 — 2007
MA, Special Education and Teaching
Tufts University 2001 — 2005
BA, Psychology
Tyler McClure's Help Scout Experience May 2011 - June 2011
Job Analyst at Analysis Group
Industry Management Consulting
Experience
CollegeSpring June 2013 - August 2013
CourtCall, LLC May 2012 - August 2012
Help Scout May 2011 - June 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Dreamweaver, HTML, CSS, Java, Social Media, News Writing, Creative Writing, Eviews
Education
University of Southern California 2010 — 2014
Bachelor of Arts (B.A.), Economics, Creative Writing
Phillips Exeter Academy 2006 — 2010
CollegeSpring June 2013 - August 2013
CourtCall, LLC May 2012 - August 2012
Help Scout May 2011 - June 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Dreamweaver, HTML, CSS, Java, Social Media, News Writing, Creative Writing, Eviews
Education
University of Southern California 2010 — 2014
Bachelor of Arts (B.A.), Economics, Creative Writing
Phillips Exeter Academy 2006 — 2010
Hewlett-Packard
SAP
Symantec
Intuit
HP
salesforce.com
Bloomberg LP
Autodesk