ITSM Academy
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ITSM Academy Employees
Employee
Years
Job
Industry
Lisa Fritz Lisa Fritz's ITSM Academy Experience September 2013 - Present
Job Business Development Manager at ITSM Academy
Industry Information Technology and Services
Experience
ITSM Academy September 2013 - Present
A+TutorU September 2010 - January 2012
Gartner August 2000 - June 2009
Skills
Business Development, Telecommunications, Leadership, IT Service Management, Solution Selling, Account Management, Information Technology, Infrastructure, Agile Methodologies, SaaS, Professional Services, Training, Enterprise Software, Vendor Management, IT Strategy
Education
Auburn University 1990 — 1994
Liberal Arts, Health Services Administration
Palm Beach Atlantic University 1989 — 1990
ITSM Academy September 2013 - Present
A+TutorU September 2010 - January 2012
Gartner August 2000 - June 2009
Skills
Business Development, Telecommunications, Leadership, IT Service Management, Solution Selling, Account Management, Information Technology, Infrastructure, Agile Methodologies, SaaS, Professional Services, Training, Enterprise Software, Vendor Management, IT Strategy
Education
Auburn University 1990 — 1994
Liberal Arts, Health Services Administration
Palm Beach Atlantic University 1989 — 1990
Joy Gammon Yoder Joy Gammon Yoder's ITSM Academy Experience 2007 - March 2010
Job ITIL Manager at Exeter Finance Corp.
Industry Information Technology and Services
Experience
Exeter Finance Corp. December 2014 - Present
J-G-Y IT Service Management Training and Contract Services January 2014 - Present
Fruition Partners February 2013 - January 2014
CoreLogic April 2011 - June 2012
DynCorp International March 2010 - January 2011
ITSM Academy 2007 - March 2010
RadioShack Corporation January 2006 - August 2006
RadioShack Corporation January 2003 - December 2005
RadioShack Corporation January 2001 - December 2002
RadioShack Corporation January 2000 - December 2000
Skills
ITIL, Service Desk, Help Desk Support, Change Management, Incident Management, Data Center, Problem Management, Service Management, IT Service Management, Information Technology, ISO 20000, Visio, Business Process, Outsourcing, Governance, Software Documentation, SharePoint, Training
Education
ITIL Expert (V3) 2008 — 2008
ITIL Expert (V3)
ITIL Service Manager (V2) 2005 — 2005
IT Service Manager (ITIL Master) Certification
SIM (Society for Information Management) Regional Leadership Program 2003 — 2004
University of Kansas School of Business - Hallmark Cards, Inc. Executive Development Curriculum 1994 — 1995
Mary Baldwin College
BA
University of North Carolina at Chapel Hill
Master's
Exeter Finance Corp. December 2014 - Present
J-G-Y IT Service Management Training and Contract Services January 2014 - Present
Fruition Partners February 2013 - January 2014
CoreLogic April 2011 - June 2012
DynCorp International March 2010 - January 2011
ITSM Academy 2007 - March 2010
RadioShack Corporation January 2006 - August 2006
RadioShack Corporation January 2003 - December 2005
RadioShack Corporation January 2001 - December 2002
RadioShack Corporation January 2000 - December 2000
Skills
ITIL, Service Desk, Help Desk Support, Change Management, Incident Management, Data Center, Problem Management, Service Management, IT Service Management, Information Technology, ISO 20000, Visio, Business Process, Outsourcing, Governance, Software Documentation, SharePoint, Training
Education
ITIL Expert (V3) 2008 — 2008
ITIL Expert (V3)
ITIL Service Manager (V2) 2005 — 2005
IT Service Manager (ITIL Master) Certification
SIM (Society for Information Management) Regional Leadership Program 2003 — 2004
University of Kansas School of Business - Hallmark Cards, Inc. Executive Development Curriculum 1994 — 1995
Mary Baldwin College
BA
University of North Carolina at Chapel Hill
Master's
Cid Tyer Cid Tyer's ITSM Academy Experience February 2008 - Present
Job Administrator at ITSM Academy
Industry Education Management
Experience
ITSM Academy February 2008 - Present
American Airlines Center January 2004 - December 2008
Six Flags June 2007 - December 2007
Skills
Process Improvement, Vendor Management, Team Leadership, IT Operations, Management, Customer Service, Sales, Social Media, Team Building, IT Service Management, Social Media Marketing, Program Management
Education
Media Tech Institute 2007 — 2007
Audio Engineering, audio engineering
Southwestern Assemblies of God University 2003 — 2006
BS, Youth Ministry, Media
ITSM Academy February 2008 - Present
American Airlines Center January 2004 - December 2008
Six Flags June 2007 - December 2007
Skills
Process Improvement, Vendor Management, Team Leadership, IT Operations, Management, Customer Service, Sales, Social Media, Team Building, IT Service Management, Social Media Marketing, Program Management
Education
Media Tech Institute 2007 — 2007
Audio Engineering, audio engineering
Southwestern Assemblies of God University 2003 — 2006
BS, Youth Ministry, Media
Rachel Zara Rachel Zara's ITSM Academy Experience May 2014 - Present
Job Administrative Professional
Industry Professional Training & Coaching
Experience
ITSM Academy May 2014 - Present
ITSM Academy February 2012 - May 2014
New Jersey General Assembly 2009 - 2012
4th Legislative District of New Jersey March 2009 - May 2009
Skills
Typing, Government..., Social Work, General Office..., Microsoft Office, ITIL v3 Foundations..., Customer Service, Customer Satisfaction, GOTV, State Government, Communication Skills, Constituent Services, Constituent Relations, Constituent..., Constituent..., Drafting Correspondence, QuarkXPress, Policy Analysis, Canvassing, Community Outreach, Assisting Executives, ITIL, Management, Public Policy, Political Campaigns
Education
Florida Atlantic University 2013 — 2016
Master of Public Administration (MPA)
Rowan University 2005 — 2009
Bachelor of Arts (B.A.), Political Science and Government
ITSM Academy May 2014 - Present
ITSM Academy February 2012 - May 2014
New Jersey General Assembly 2009 - 2012
4th Legislative District of New Jersey March 2009 - May 2009
Skills
Typing, Government..., Social Work, General Office..., Microsoft Office, ITIL v3 Foundations..., Customer Service, Customer Satisfaction, GOTV, State Government, Communication Skills, Constituent Services, Constituent Relations, Constituent..., Constituent..., Drafting Correspondence, QuarkXPress, Policy Analysis, Canvassing, Community Outreach, Assisting Executives, ITIL, Management, Public Policy, Political Campaigns
Education
Florida Atlantic University 2013 — 2016
Master of Public Administration (MPA)
Rowan University 2005 — 2009
Bachelor of Arts (B.A.), Political Science and Government
Drew Lapatin Drew Lapatin's ITSM Academy Experience 2008 - Present
Job Sr Trainer / ITIL Expert at ITSM Academy
Industry Education Management
Experience
ITSM Academy 2008 - Present
AutoNation August 1999 - January 2008
Sony Electronics 1996 - 1999
Micro Computer rentals 1993 - 1996
Skills
Process Improvement, Change Management, IT Service Management, Instructor-led Training, Needs Analysis, Incident Management, Learning Management, Blended Learning, Learning Management..., Captivate, Training Delivery, Train the Trainer, Trainers, Customer Service, Team Building, Training Needs Analysis, Training Management, Employee Recognition, Hands-on Training, Business Analysis, ITIL, Leadership, Management, IT Operations, Training, Instructional Design, Service Desk, Help Desk Support, Service Management, Integration, IT Management, Information Technology, Service Delivery, IT Strategy, Employee Training, Program Management, Governance, Business Alignment, Knowledge Management, Problem Management, COBIT, Process Management, Sla
Education
ITSM Academy
Montclair State University
ITSM Academy 2008 - Present
AutoNation August 1999 - January 2008
Sony Electronics 1996 - 1999
Micro Computer rentals 1993 - 1996
Skills
Process Improvement, Change Management, IT Service Management, Instructor-led Training, Needs Analysis, Incident Management, Learning Management, Blended Learning, Learning Management..., Captivate, Training Delivery, Train the Trainer, Trainers, Customer Service, Team Building, Training Needs Analysis, Training Management, Employee Recognition, Hands-on Training, Business Analysis, ITIL, Leadership, Management, IT Operations, Training, Instructional Design, Service Desk, Help Desk Support, Service Management, Integration, IT Management, Information Technology, Service Delivery, IT Strategy, Employee Training, Program Management, Governance, Business Alignment, Knowledge Management, Problem Management, COBIT, Process Management, Sla
Education
ITSM Academy
Montclair State University
Patrick Hyousse, E-MBA, PMP, ITIL v3, CSM Patrick Hyousse, E-MBA, PMP, ITIL v3, CSM's ITSM Academy Experience April 2011 - April 2011
Job Thought Leader, Innovative IT Consultant, Effective Change Mgr.
Industry Information Technology and Services
Experience
Business Edge Consulting Group April 2010 - Present
AmVet Technologies May 2015 - September 2015
Engility formerly Dynamics Research Corporation December 2010 - September 2014
ITSM Academy April 2011 - April 2011
District of Columbia Public Schools (DCPS) August 2010 - November 2010
Malaika Corporation January 2009 - July 2010
Department of Veterans Affairs October 2005 - January 2009
U.S. Naval Branch Medical Clinic, Camp Hansen, Okinawa, Japan August 2003 - February 2005
Skills
Process Analysis, Project Management, Program Management, SDLC, PMP, Process Improvement, Enterprise Architecture, Integration, Strategy, Change Management, Requirements Analysis, ITIL, Management, Business Process, Government, Leadership, Agile Methodologies, Security, PMO, Military, Analysis, Proposal Writing, Project Planning, Governance, Strategic Planning, Solution Architecture, Enterprise Software, IT Strategy, Project Portfolio..., Consulting, Business Process..., Business Analysis, SharePoint, Visio, Software Documentation, Software Project..., Training, Information Technology, Business Intelligence, Management Consulting, IT Management, Vendor Management
Education
University of Maryland University College 2007 — 2008
Executive MBA, Business Administration
Business Edge Consulting Group April 2010 - Present
AmVet Technologies May 2015 - September 2015
Engility formerly Dynamics Research Corporation December 2010 - September 2014
ITSM Academy April 2011 - April 2011
District of Columbia Public Schools (DCPS) August 2010 - November 2010
Malaika Corporation January 2009 - July 2010
Department of Veterans Affairs October 2005 - January 2009
U.S. Naval Branch Medical Clinic, Camp Hansen, Okinawa, Japan August 2003 - February 2005
Skills
Process Analysis, Project Management, Program Management, SDLC, PMP, Process Improvement, Enterprise Architecture, Integration, Strategy, Change Management, Requirements Analysis, ITIL, Management, Business Process, Government, Leadership, Agile Methodologies, Security, PMO, Military, Analysis, Proposal Writing, Project Planning, Governance, Strategic Planning, Solution Architecture, Enterprise Software, IT Strategy, Project Portfolio..., Consulting, Business Process..., Business Analysis, SharePoint, Visio, Software Documentation, Software Project..., Training, Information Technology, Business Intelligence, Management Consulting, IT Management, Vendor Management
Education
University of Maryland University College 2007 — 2008
Executive MBA, Business Administration
Grant Howarth, MT-BC Grant Howarth, MT-BC's ITSM Academy Experience May 2007 - July 2011
Job Board Certified Music Therapist
Industry Health, Wellness and Fitness
Experience
Self-Employed February 2015 - Present
Java Jack's February 2015 - Present
Mobile Music Therapy Services of Orange County May 2014 - December 2014
Sam Houston State University January 2012 - May 2014
ITSM Academy May 2007 - July 2011
Skills
Singing, Guitar, Piano, Percussion, Learning Management..., Microsoft Office, Music Therapy, Databases, Leadership, Guitarist, Instructional Design, Musical Theatre, Research, Higher Education, Public Speaking, Customer Service
Education
Sam Houston State University 2010 — 2014
Bachelor of Music (B.M.), Music Therapy/Therapist, Summa Cume Laude
Self-Employed February 2015 - Present
Java Jack's February 2015 - Present
Mobile Music Therapy Services of Orange County May 2014 - December 2014
Sam Houston State University January 2012 - May 2014
ITSM Academy May 2007 - July 2011
Skills
Singing, Guitar, Piano, Percussion, Learning Management..., Microsoft Office, Music Therapy, Databases, Leadership, Guitarist, Instructional Design, Musical Theatre, Research, Higher Education, Public Speaking, Customer Service
Education
Sam Houston State University 2010 — 2014
Bachelor of Music (B.M.), Music Therapy/Therapist, Summa Cume Laude
Paul Fibkins Paul Fibkins's ITSM Academy Experience April 2007 - Present
Job CEO AND FOUNDER FIBKO LLC | LEARNING TREE INSTRUCTOR | FORDHAM FACULTY
Industry Information Technology and Services
Experience
Fordham University June 2013 - Present
FIBKOLLC June 2012 - Present
Learning Tree International January 2012 - Present
ITSM Academy April 2007 - Present
Citi January 2011 - January 2012
Citi April 2005 - January 2011
Citi April 2001 - April 2005
Citibank April 1998 - April 2001
Citi April 1993 - April 1998
Skills
IT Service Management, IT Outsourcing, IT Transformation, IT Audit, IT Solutions, ITIL Process, ITIL Process..., IT Project..., IT Project Leadership, IT Project & Program..., IT Project Lifecycle, Training, Organizational Learning, Learning Management..., Educational Technology, Iso 9000, ISO 20000, ISO 13485, ISO 27001, Risk Management, Change Management, Release Management, SACM, SERVICENOW, Infoman, CHANGE MAN, Incident Management, Problem Management, Problem Solving, Event Management, Information Security..., Live Meeting, BRAIN SHARK, CAPTIVATE, QUESTIONMARK, Service Desk, Continuous Improvement, PDCA, BPMN, Compliance, Process Control, Global Operations, IT Strategy, Program Management, ITIL, Vendor Management, ITIL Certified, Fixed Income, Information Security, Leadership
Education
Fordham University - Graduate School of Business Administration 1986 — 1987
Master of Business Administration (M.B.A.), Information Technology, 3.5
Columbia Graduate School of Social Work 1980 — 1982
Master of Social Work (M.S.W.), Social Work and Social Welfare Policy, 3.2
University of Massachusetts, Amherst Graduate School of Education 1977 — 1978
Master of Education (M.Ed.), K-12 Teaching Certification and Community Service, 3.2
Nasson College 1966 — 1970
Bachelor of Arts (B.A.), Social Sciences, 3.0
Fordham University June 2013 - Present
FIBKOLLC June 2012 - Present
Learning Tree International January 2012 - Present
ITSM Academy April 2007 - Present
Citi January 2011 - January 2012
Citi April 2005 - January 2011
Citi April 2001 - April 2005
Citibank April 1998 - April 2001
Citi April 1993 - April 1998
Skills
IT Service Management, IT Outsourcing, IT Transformation, IT Audit, IT Solutions, ITIL Process, ITIL Process..., IT Project..., IT Project Leadership, IT Project & Program..., IT Project Lifecycle, Training, Organizational Learning, Learning Management..., Educational Technology, Iso 9000, ISO 20000, ISO 13485, ISO 27001, Risk Management, Change Management, Release Management, SACM, SERVICENOW, Infoman, CHANGE MAN, Incident Management, Problem Management, Problem Solving, Event Management, Information Security..., Live Meeting, BRAIN SHARK, CAPTIVATE, QUESTIONMARK, Service Desk, Continuous Improvement, PDCA, BPMN, Compliance, Process Control, Global Operations, IT Strategy, Program Management, ITIL, Vendor Management, ITIL Certified, Fixed Income, Information Security, Leadership
Education
Fordham University - Graduate School of Business Administration 1986 — 1987
Master of Business Administration (M.B.A.), Information Technology, 3.5
Columbia Graduate School of Social Work 1980 — 1982
Master of Social Work (M.S.W.), Social Work and Social Welfare Policy, 3.2
University of Massachusetts, Amherst Graduate School of Education 1977 — 1978
Master of Education (M.Ed.), K-12 Teaching Certification and Community Service, 3.2
Nasson College 1966 — 1970
Bachelor of Arts (B.A.), Social Sciences, 3.0
Carl W. Deputy Carl W. Deputy's ITSM Academy Experience August 2009 - June 2012
Job Information Technology at DHS
Industry Information Technology and Services
Experience
Department of Homeland Security January 2013 - Present
CSC - Eagle Alliance March 2012 - November 2012
ITSM Academy August 2009 - June 2012
TASC December 2008 - March 2012
US Navy December 2005 - November 2008
US Navy April 1985 - November 2008
United States Naval Academy 1999 - 2002
Skills
ITIL, IT Service Management, ISO 20000, Business Alignment, Process Improvement, Strategic Planning, Service Management, IT Governance, Service Desk, Process Management, Governance, IT Strategy, Incident Management, Change Management, Process Engineering, IT Management, Information Technology, Program Management, IT Operations
Education
Naval Postgraduate School 1991 — 1993
MS, Information Technology Management, with distinction
Virginia Polytechnic Institute and State University 1981 — 1985
BS, Dairy Science
Department of Homeland Security January 2013 - Present
CSC - Eagle Alliance March 2012 - November 2012
ITSM Academy August 2009 - June 2012
TASC December 2008 - March 2012
US Navy December 2005 - November 2008
US Navy April 1985 - November 2008
United States Naval Academy 1999 - 2002
Skills
ITIL, IT Service Management, ISO 20000, Business Alignment, Process Improvement, Strategic Planning, Service Management, IT Governance, Service Desk, Process Management, Governance, IT Strategy, Incident Management, Change Management, Process Engineering, IT Management, Information Technology, Program Management, IT Operations
Education
Naval Postgraduate School 1991 — 1993
MS, Information Technology Management, with distinction
Virginia Polytechnic Institute and State University 1981 — 1985
BS, Dairy Science
Alyse Wolfard's ITSM Academy Experience Office ManagerITSM Academy2007 - 2010
Job Office & HR Manager at ITSM Academy
Industry Professional Training & Coaching
Experience
ITSM Academy Office ManagerITSM Academy2007 - 2010
Education
Stetson University 1980 — 1985
B.A., English
ITSM Academy Office ManagerITSM Academy2007 - 2010
Education
Stetson University 1980 — 1985
B.A., English
Alyse Wolfard, LCAM's ITSM Academy Experience 2007 - 2012
Job Human Resource Pro Seeking New Opportunity
Industry Human Resources
Experience
Oceanview Building B Condo Assoc. April 2013 - Present
ITSM Academy 2007 - 2012
Tribridge 2005 - 2007
Temple Beth El 2004 - 2005
Sheridan House Ministries 2003 - 2004
Hill York 2000 - 2003
Rio Vista Community Church 1999 - 2000
Arthur Andersen LLP 1988 - 1994
Skills
Human Resources, Office Management, Employee Benefits, HR Generalist, HRIS, Employee Health, Policy Writing, High Level Of..., Employee Relations, Customer-focused, Insurance, Employee Orientations, Inventory Management, HR Policies, Team Building, Supplier Negotiation, Vendor Relationships, Disciplinary &..., Drug Free Workplace, Microsoft Office, COBRA, Workers Compensation, New Hire Processes, Employee Training, Marketing, Employee Handbooks, Research Projects, admission officer, ITIL v3 Foundations..., Fleet Management, Customer Service, Employee Recognition
Education
Stetson University
Bachelor of Arts (B.A.), English Language and Literature, General
Oceanview Building B Condo Assoc. April 2013 - Present
ITSM Academy 2007 - 2012
Tribridge 2005 - 2007
Temple Beth El 2004 - 2005
Sheridan House Ministries 2003 - 2004
Hill York 2000 - 2003
Rio Vista Community Church 1999 - 2000
Arthur Andersen LLP 1988 - 1994
Skills
Human Resources, Office Management, Employee Benefits, HR Generalist, HRIS, Employee Health, Policy Writing, High Level Of..., Employee Relations, Customer-focused, Insurance, Employee Orientations, Inventory Management, HR Policies, Team Building, Supplier Negotiation, Vendor Relationships, Disciplinary &..., Drug Free Workplace, Microsoft Office, COBRA, Workers Compensation, New Hire Processes, Employee Training, Marketing, Employee Handbooks, Research Projects, admission officer, ITIL v3 Foundations..., Fleet Management, Customer Service, Employee Recognition
Education
Stetson University
Bachelor of Arts (B.A.), English Language and Literature, General
Stuart Galup's ITSM Academy Experience 2006 - Present
Job Consultant at Stuart Galup Consulting, LLC
Industry Education Management
Experience
Florida Atlantic University ConsultantStuart Galup Consulting, LLCJanuary 2008 - Present
ITSM Academy 2006 - Present
itSMF USA, South Florida LIG (ITIL) 1997 - Present
Education
Florida International University 1980 — 1982
Nova Southeastern University
Florida Atlantic University ConsultantStuart Galup Consulting, LLCJanuary 2008 - Present
ITSM Academy 2006 - Present
itSMF USA, South Florida LIG (ITIL) 1997 - Present
Education
Florida International University 1980 — 1982
Nova Southeastern University
Angel Farner's ITSM Academy Experience 2006 - 2007
Job Solution Consultant for ITSM ~ Major Accounts at HewlettPackard Software & Solutions
Industry Information Technology and Services
Experience
Hewlett-Packard November 2010 - Present
HP Software 2009 - Present
Hewlett Packard Software 2008 - Present
Hewlett-Packard November 2007 - December 2008
ITSM Academy 2006 - 2007
Earthlink January 2003 - November 2006
Education
University of Central Florida 1984 — 1986
Business
Hewlett-Packard November 2010 - Present
HP Software 2009 - Present
Hewlett Packard Software 2008 - Present
Hewlett-Packard November 2007 - December 2008
ITSM Academy 2006 - 2007
Earthlink January 2003 - November 2006
Education
University of Central Florida 1984 — 1986
Business