Sofica Group
Industry: Company
DescriptionFounded: 2004 Parent organization: TTEC Subsidiary: BTC Contact EOOD
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23 Sofica Group employees in database. Find out everything there's to know about Sofica Group employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Sofica Group Employees
PPD March 2015 - Present
Trelleborg May 2012 - March 2015
Sofica Group January 2011 - June 2012
Autotechnica LTD -the official importer of SEAT for Bulgaria June 2010 - January 2011
SAP LABS - Bulgaria February 2008 - January 2009
Skills
Databases, English, Problem Solving, Word, Account Management, Process Improvement, Analysis, Planning, Negotiation, Incident Management, Access, Lotus Notes, Team Building, Disaster Recovery, Interviews, IT Service Management, Management, Microsoft Excel, Time Management, Training, System Administration, Recruiting, Budgets, Team Leadership, Team Management, Marketing, Performance Appraisal
Education
UNIVERSITY OF CHEMICAL TECHNOLOGY AND METALLURGY 2006 — 2012
Bachelor, Engineer in Biotechnologies
University of Cambridge 2004 — 2005
Cambridge Advanced Certificate, Cambridge advanced certificate, Advanced Certificate in English
"Ekzarh Antim"1
English language class
Sofica Group May 2011 - February 2015
Hypermarket "A.Markou&son" October 2008 - February 2012
Skills
Call Centers, Service Delivery, IT Operations, Outsourcing, Service Desk, Contact Centers, Call Center, ITIL, Service Management, Incident Management, Windows, Team Management, IT Service Management, Teamwork, Troubleshooting, CRM, Customer Satisfaction, ERP, C#, HTML, CSS, Photoshop, Adobe Premier Pro, Customer Experience, Team Leadership
Education
Plovdivski universitet 'Paisii Hilendarski' 2013 — 2017
Bachelor's degree, Software Technology and Design
Sofica Group, a TeleTech Company November 2014 - Present
Sofica Group July 2013 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Teaching, Administration, Analysis
Education
Malmö högskola / Malmö University 2012 — 2013
Master of Arts (MA), International Migration and Ethnic Relations (IMER), Mater's Thesis: "The Experiences of Bulgarian Migrants in the UK"
University of National and World Economy (UNWE) 2007 — 2011
Bachelor's degree, European Studies
English Language High School 2002 — 2007
English, Maths and German
Groupama July 2013 - Present
CallEx May 2012 - June 2013
Lev Ins Contact Centre March 2010 - May 2012
Sofica Group September 2008 - February 2010
Skills
BPO, Call Center, Outsourcing, Team Management, Management, Sla, IT Service Management, Team Leadership, Call Centers, Service Delivery, Process Improvement, Performance Management, Customer Experience, HR Consulting, Contact Centers, Customer Satisfaction, CRM, Telecommunications, Leadership, Employee Engagement
Education
Sofia University St. Kliment Ohridski 2007 — 2012
Bachelor's degree, Portuguese Language and Literature
Foreign languages school Bertolt Brecht 2002 — 2007
French and English language
Hewlett-Packard October 2013 - Present
Hewlett-Packard March 2012 - September 2013
Hewlett-Packard March 2011 - September 2013
Sofica Group February 2009 - March 2011
Axway October 2006 - January 2009
VIVACOM June 2006 - September 2006
Stop & Shop June 2005 - September 2005
Skills
IT Service Management, Incident Management, Process Improvement, ITIL, Troubleshooting, HP, Service Delivery, IT Operations, Service Management, Management, Technical Support, ITIL v3 Foundations..., Service Desk, Problem Management, Outsourcing, IT Management, Security
Education
Technical University Sofia 2002 — 2006
Bachelor, Telecommunication Technologies
Nov Bulgarski Universitet 2006 — 2009
Master, Telecommunications Management
Telepoint October 2013 - Present
Blizoo June 2011 - May 2013
VIVACOM January 2010 - September 2010
Sofica Group May 2009 - December 2009
Skills
Telecommunications, Communicative Skills, Teamwork, Technical Support, IP, Networking, Analytical Skills, Ethernet, Computers, Cisco Technologies, Organization, Creativity, Sales, Pre-sales, Data Center
Education
Technical University of Sofia 2012 — 2014
Master of Engineering (MEng), Telecommunications Engineering
Università degli Studi del Sannio-Benevento 2013 — 2013
Master's degree, Telecommunications Engineering
Technical University of Sofia 2008 — 2012
Bachelor's degree, Telecommunications Engineering
Hewlett-Packard September 2010 - Present
Sofica Group April 2010 - September 2010
Sofica Group December 2008 - March 2010
Skills
Teamwork, IT Service Management, HP, Call Center
Education
Sofia University St. Kliment Ohridski 2002 — 2007
bachelor and master, International relations
Sofica Group July 2013 - Present
Soitron May 2013 - July 2013
Sofica Group August 2010 - May 2013
AVG July 2008 - August 2010
BTC February 2008 - June 2008
BTC September 2007 - February 2008
BTC November 2006 - August 2007
Stop & Shop June 2006 - September 2006
IMRO July 2003 - March 2006
Skills
ITIL, IT Service Management, KPI, Outsourcing, Testing, Team Leadership, Key Performance..., Troubleshooting, Quality Assurance, Sla, Training, Project Management, Software Documentation, Process Improvement, Call Centers, Change Management, Customer Support, Service Delivery, Business Analysis, Incident Management, Leadership, HP, User Acceptance Testing, Business Process
Education
Technical University Sofia 2002 — 2008
Electrical engeneering
Languague School "Peio Yavorov" 1996 — 2001
French, English, Physics
Ciela Norma AD August 2015 - Present
Independent Legal Counselor February 2014 - Present
dogovor.at February 2014 - August 2015
Bulgarian Industrial Association February 2013 - August 2013
Council of Ministers of the Republic of Bulgaria, Council for the administrative reform, Secretariat January 2013 - February 2013
Sofica Group May 2011 - November 2012
Bulgarian Automobile Union July 2010 - January 2011
Skills
Liability, Confidentiality, Analytical Abilities, Ability to work under..., Sellers Agent, Law Enforcement, Administrative Law, Law Analysis, Independent Thinker, Telemarketing, Phone Sales, Inbound, Outbound, Focus on Clients, Sales skills, Team player, Teamwork, Analysis, Call Centers, Analytical Skills, Free Thinking, Selling Skills, Inbound Marketing, Sla, Management, Customer Satisfaction, Outsourcing, Contact Centers, Service Delivery, Time Management, English, Customer Experience, SLA, Project Management
Education
Sofia University St. Kliment Ohridski 2007 — 2013
Master's Degree, Legal Professions and Studies
Ministry of Justice 2014 — 2014
Legal capacity, Law
National school of Management - Sofia 2005 — 2007
Specialist in Management, Business Administration and Management, General
High-School - Sofia 2002 — 2007
High-School degree, Public Administration
GfK July 2015 - Present
GfK March 2014 - June 2015
Sofica Group July 2008 - February 2014
Deloitte November 2007 - July 2008
Skills
Employee Relations, Interviewing, Recruitment/Retention, Sourcing, Employee Engagement, Career Development, Job Fairs, New Hire Orientations, Employee Surveys, Employee Opinion Surveys, Interviews, Human Resources, Recruiting, Management, Performance Appraisal, Employer Branding, Personnel Management, Talent Management, Screening, Assessment Center, Job Descriptions, Training, HR Consulting, Organizational..., HR Policies, Taleo, Technical Recruiting, Workforce Planning, Business English, Project Planning, Executive Search, Talent Acquisition, Deferred Compensation, Academic English, Analysis, Bulgarian, Compensation & Benefit, Organizational Design, Benefits Negotiation, Labor Relations, Internet Recruiting, English grammar, Applicant Tracking..., Succession Planning, Recruitment Advertising, Strategic HR, HR Transformation, Job Evaluation, Screening Resumes, College Recruiting
Education
Universitet za nacionalno i svetovno stopanstvo 2007 — 2009
Master, Human Resources Management
Universitet za nacionalno i svetovno stopanstvo 2003 — 2007
Bachelor, Economics of trade
Technological Educational Institute of Thessaly. / TEI of Thessaly 2005 — 2006
Bachelor, Project Management/Exchange program
Hewlett-Packard February 2014 - Present
Sofica Group February 2013 - February 2014
Sofica Group January 2011 - December 2013
New Bulgarian University September 2008 - June 2010
Adecco UK February 2008 - December 2008
Adecco UK May 2007 - May 2008
Skills
Advertising, English, Interviews, Social Media, Team Management, Management, Recruiting, Performance Management, Teamwork, Customer Service, Project Management, Change Management, Employee Relations
Education
Nov Bulgarski Universitet 2008 — 2010
Master, Advertising and Lifestyles
Sofia University St. Kliment Ohridski 2000 — 2005
Bachelor's degree, English Language and Literature, General
Hewlett-Packard February 2013 - Present
HP September 2010 - January 2013
Sofica Group September 2010 - November 2010
ITD Network March 2008 - November 2008
Education
Technical University Sofia 2003 — 2007
Batchelor, Communication Engineering
Sofica Group October 2009 - April 2010
Skills
Microsoft Office, Photoshop, Teamwork, Photography, English, Project Planning, Digital Photography, Windows, HTML, PowerPoint, Team Leadership, Microsoft Word, Research, Microsoft Excel, Team Management
Education
New Bulgarian University 2012 — 2014
Master's degree, Photography
Technical University Sofia 2012 — 2013
Master's degree, Marketing/Marketing Management, General
Technical University Sofia 2007 — 2012
Bachelor's degree, Industrial Managment
Hewlett-Packard February 2012 - April 2013
Sofica Group December 2010 - February 2012
Sofica Group April 2010 - December 2010
Mobiltel July 2008 - September 2008
VIVACOM July 2007 - August 2007
Skills
ITIL, IT Service Management, Change Management, Service Delivery, Management, HP, Telecommunications, Software Project..., Analysis, Customer Service, Process Improvement, Account Management, Requirements Analysis, Outsourcing, Project Planning, Testing, Program Management, Customer Relations
Education
Technical University Sofia 2009 — 2011
Master of Science degree, Telecommunications
Technical University Sofia 2005 — 2009
Bachelor of Science degree, Telecommunications
Professional school of Computer Technologies and Systems – Pravets, Bulgaria 2000 — 2005
Computer Science Specialist, Computer Techniques and Technology
Sofica Group September 2014 - Present
Sofica Group December 2010 - Present
Sofica Group, a TeleTech Company 2009 - 2015
Sofica Group, a TeleTech Company 2009 - 2015
Sofica Group, a TeleTech Company 2009 - 2015
Sofica Group October 2009 - November 2010
Sofica Group May 2008 - September 2009
Skills
Sla, Team Management, Service Delivery, Contact Centers, Telemarketing, Customer Satisfaction, Service Desk, Team Leadership, Teamwork, Management, Customer Service, Outsourcing, Telecommunications, Training, Microsoft Excel, Microsoft Office, Negotiation, Leadership, Performance Management, Human Resources, Interviews, Workforce Planning, Coaching, Call Centers, Analysis, Customer Experience, SLA
Education
University of National and World Economy 2010 — 2012
Master's degree, Accounting and Control
Technical University Sofia 2005 — 2009
Bachelor of Public Administration
Lycée de langue française "Antoine de Saint-Exupéry" 2000 — 2005
Sofica Group August 2014 - January 2015
Navigatorcentrum September 2013 - June 2014
Knowledge Association - Lovech December 2012 - August 2013
Foreign Language School "Exarch Joseph I" September 2011 - August 2013
Europeschools November 2011 - June 2012
"St. Cyril and St. Methodius University of Veliko Turnovo 2007 - 2011
Societe Generale July 2010 - August 2010
Skills
Teaching, English, German, Microsoft Office, Public Speaking, Research, Editing, Teamwork
Education
Sofia University St. Kliment Ohridski 2011 — 2013
Master's degree, European studies and social sciences
St. Cyril and St. Methodius University of Veliko Turnovo 2007 — 2011
Bachelor's degree, Applied linguistics - English and German