Young America
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Young America Employees
Parallel Technologies, Inc. November 2014 - Present
Cargill, Inc. September 1999 - October 2014
Young America August 1994 - August 1999
Collins Communications August 1989 - August 1994
Skills
Team Leadership, Project Management, Project Portfolio..., PMP, Software Project..., Process Improvement, IT Management, PMO, Cross-functional Team..., Vendor Management, ITIL, MS Project, IT Strategy, Business Process, Visio
Education
University of Northern Iowa 1983 — 1987
BA, Communication
Sprint November 2008 - Present
Sprint Nextel Corporation November 2008 - Present
Sprint November 2000 - November 2008
Young America 1998 - November 2000
Skills
Instructor-led Training, Call Center, Telecommunications, Team Building, Instructional Design, Lectora, Microsoft Office, Blended Learning, Training, Call Centers, Wireless, Customer Satisfaction, Coaching, Supervisory Skills, Employee Training, Captivate, PowerPoint, Customer Service, Software Documentation, Program Management, Training Delivery, Process Improvement, Team Leadership, Staff Development, Needs Analysis, Visio, SnagIt, Leadership Development, E-Learning, Performance Management, Organizational..., Adult Education, Leadership, Career Development, Customer Experience, Change Management, 4G, Employee Relations, Onboarding, Customer Retention, Hiring, Employee Engagement
Education
University of Phoenix-Oklahoma City Campus 2003 — 2007
Bachelor of Business Management