Birch Communications
Industry: Information technology company
DescriptionBirch Communications is an US provider of IP-based communications, network broadband, cloud computing, and information technology services to small, mid-sized, enterprise and wholesale business customers in the United States, Canada and Puerto Rico. Headquarters: Atlanta, Georgia, United States CEO: Tony Tomae (1 May 2016–) Founded: November 1999 Number of employees: 1,400 (2014) Subsidiaries: Cbeyond Communications LLC, Parent organization: Birch Communications Holdings, Inc.
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Birch Communications Employees
CenturyLink Business February 2015 - Present
Time Warner Cable Business Class January 2014 - February 2015
Avid Communications, LLC March 2012 - January 2014
KGP Logistics June 2010 - August 2011
Sprint Nextel November 2005 - August 2008
Data Systems International January 2005 - June 2005
Birch Communications May 2004 - November 2004
Hooper Holmes, Inc. December 2003 - May 2004
Sprint May 2002 - July 2003
Celebrity Crystal & China September 2000 - November 2001
Skills
Telecommunications, Outlook, Customer Relations, Customer Service, Word, Excel, PowerPoint, Account Management, Databases, Microsoft Office, Writing, B2B, New Business Development, Sales Support, Sales Pipeline..., Cold Calling, Direct Sales, Salesforce.com, Sales, Call Center, Business Development, VoIP, Social Media, Microsoft Word, Microsoft Excel, Sales Management, Call Centers, Sales Operations, Networking, Lead Generation, Wireless, Leadership, Solution Selling, Managed Services, Sales Process, Customer Satisfaction, Selling, Customer Experience, Strategic Partnerships, SaaS, MPLS, Customer Retention, Contract Negotiation, Vendor Management, Telephony, T1, SIP Trunking, Optical Fiber, IP, Ethernet
Education
University of Kansas 1999 — 2011
BGS, Communications
Johnson County Community College 1998 — 2008
Associate of Arts
Blue Valley Northwest High School 1998 — 1999
HS diploma
Oak Park High School 1995 — 1998
Reliance Trust Company an FIS Company May 2014 - Present
Birch Communications May 2013 - May 2014
Kroger October 2007 - May 2013
Kaiser Permanente April 2012 - August 2012
HSBC June 2007 - July 2007
Skills
Customer Service, Customer Satisfaction, Data Entry, Microsoft Office, PowerPoint, Inventory Management, Time Management, Retail, Microsoft Excel, Telephone Skills, Outlook, Microsoft Word, Call Centers, Inventory Control, Customer Experience, Team Leadership, Troubleshooting, Sales, Store Management, Cost Models, Pricing Strategy, Product Lifecycle..., Product Development, Public Speaking
Education
Mercer University 2010 — 2014
Bachelor of Business Administration (BBA), Finance and Marketing
Roswell High School 2007 — 2010
Vendor Registry May 2012 - Present
Claris Networks November 2005 - May 2012
Sprint Nextel March 2004 - November 2005
Birch Communications November 2002 - March 2004
Skills
Profit, Team Building, Sales, Strategic Planning, Sales Management, Cloud Computing, Sales Process, Solution Selling, Selling, Leadership, Account Management, CRM, Strategy, Salesforce.com, Networking, Business Strategy, Cross-functional Team..., Direct Sales, Project Management, Training, Customer Service, Strategic Partnerships, Business Intelligence, Business Development, New Business Development, Cold Calling, Contract Negotiation, Managed Services, Sales Operations, Team Leadership, Marketing, Inventory Management, Start-ups, Lead Generation, B2B, SaaS, Telecommunications, Consulting, Product Marketing, Professional Services, Vendor Management, Marketing Strategy, Enterprise Software, Entrepreneurship, Customer Retention, Business Planning, Sales Presentations, P&L Management, Customer Satisfaction, Executive Management
Education
Haslam College of Business at the University of Tennessee 1998 — 2000
Finance
Pellissippi State 1996 — 1998
Undergrad
CompuCom June 2015 - Present
CompuCom April 2014 - June 2015
CompuCom October 2013 - April 2014
Birch Communications July 2013 - October 2013
Birch Communications July 2012 - July 2013
Birch Communications June 2011 - July 2012
Birch Communications June 2010 - June 2011
Tri-County EMC June 2008 - June 2010
Tri-County EMC March 2008 - June 2010
GE Commercial Finance October 2004 - March 2008
Skills
Call Centers, Telecommunications, Process Improvement, Leadership, Management, Customer Service, Customer Retention, Team Management, Vendor Management, Team Leadership, Telephony, Cross-functional Team..., Business Process..., Operations Management, Technical Support, Project Management, VoIP, Customer Satisfaction, T1, Six Sigma, Public Relations, Call Center, Co-location, Telecommunications..., Customer Service..., IVR, Data Analysis, Wireless, Unified Communications, Leadership Development, Customer Service..., Billing Solutions, Billing Process, Community Development, ACD, Community Outreach, Access Database, Queries, Mitel 3300, A+ Certified, Telecommuting, Lockbox, Cash Operations, EDI, Cross Functional Team..., Management Consulting, Microsoft Office, Technical Leadership, Asset Management
Education
Kaplan University 2014 — 2016
Master of Business Administration (MBA), Business Administration and Management, General, 4.0
Macon State College 1998 — 2000
BS, Information Technology
Macon State College 1996 — 1998
Associate of Science (A.S.), Business Administration and Management, General
Jones County High 1989 — 1993
Birch Communications October 2014 - Present
Cbeyond June 2012 - May 2014
Cbeyond April 2011 - June 2012
Auto Mart January 2010 - April 2011
1st Marketing Source February 2007 - February 2010
The Mortgage Stop LLC January 2000 - January 2006
Skills
Cloud Computing, Telecommunications, Data Center, Networking, VoIP, Servers, Disaster Recovery, Troubleshooting, Solution Selling, Management, Account Management, Strategic Partnerships, Cisco Technologies, Managed Services, SaaS, Virtualization, Predictive Dialers, Siebel, CCNA, Salesforce.com, Web Services, CAD, Adobe, QuickBooks, Cellular Communications, Antivirus, Backup Solutions, hippa
Education
ITT Technical Institute-Thornton
Birch Communications July 2015 - Present
Savings Institute Bank & Trust Company March 2014 - July 2015
Bed Bath and Beyond May 2013 - July 2014
The Fountains at Crystal Lake November 2007 - March 2011
Skills
Customer Service, PowerPoint, Microsoft Excel, Budgets, Time Management, Access, Microsoft Word, Social Media, Interpersonal..., Self Management, Teamwork, Data Entry, Research, Banking, Leadership, Sales, Marketing, Social Networking
Education
University of Illinois at Chicago 2012 — 2013
Bachelor of Science (BS)
McHenry County College
Associate of Science (AS)
Baldwin America's January 2015 - Present
DST Systems March 2013 - January 2015
LMI Aerospace, Inc. September 2014 - October 2014
Bank Midwest March 2012 - August 2012
Birch Communications October 2011 - January 2012
Birch Telecom September 2011 - December 2011
AT&T July 1999 - July 2011
Skills
Routing Protocols, Windows Server, Network Administration, Telecommunications, VoIP, VMware, Switches, Routers, Networking, Active Directory, VPN
Education
Grandview High School 1990 — 1993
Computer Science and Information Systems of Information Technology
Longview Community College
Associate's degree, Computer Science
Birch Communications July 2015 - Present
AT&T November 2014 - May 2015
AT&T May 2014 - October 2014
Verizon Wireless January 2014 - May 2014
Hyatt Regency Hotel February 2012 - November 2013
Heery International March 2013 - October 2013
Wells Fargo Bank June 2012 - March 2013
Macy's November 2011 - March 2012
Choice Automotive August 2005 - August 2008
Skills
Microsoft Office, Corel, Quickbooks, Data Entry, Outlook, Administrative..., Customer Service, PowerPoint, Microsoft Word, Teamwork, Microsoft Excel, Customer Satisfaction, Phone Etiquette, Medical Terminology, Critical Thinking, Multi-line Phone, Payroll, Phone Skills, File Management, Management, Office Administration, Administrative..., Telephone Skills, QuickBooks, Leadership, Marketing, Social Media, Social Networking, Event Planning, Sales, Account Management
Education
Georgia State University 2008 — 2013
Bachelor, Public Policy; Public Non-Profit Human Resources Policy
iVision June 2015 - Present
Birch Communications June 2014 - June 2015
Five Point Partners October 2012 - June 2014
Cbeyond June 2011 - October 2012
Apple Retail August 2010 - June 2011
Skills
IP Networking, VoIP, Application Support, iWork, Troubleshooting, Maintenance & Repair, CSS, C++, XHTML, Telnet, SSH, Frame Relay, CLI, Xcode, Ethernet, Routing, Hardware Diagnostics, Optical Fiber, SIP, IP, Cloud Computing, OS X, Cisco Technologies, VPN, Keynote, Mac, Computer Hardware, Firewalls, Hardware, Software Documentation, Networking, Microsoft Exchange, Mobile Devices
Education
Gwinnett Technical College 2009 — 2011
Networking Specialist, CISCO CCNA
Birch Communications April 2015 - Present
RaceTrac Petroleum December 2014 - Present
Cbeyond - now a Birch Company September 2013 - Present
Cbeyond - now a Birch Company October 2012 - September 2013
Cbeyond - now a Birch Company August 2011 - September 2012
Cbeyond - now a Birch Company August 2011 - January 2012
Skills
Employee Training, Teaching Adults, Training, Call Centers, Technical Writing, Telecommunications, Team Building, Sales, Troubleshooting, Account Management, Managed Services, Technical Support, Project Management, Volunteer Management, Volunteering, Team-oriented, Editing, Root Cause Analysis, Written Communication, Fundraising, Academic English, Morale, Volunteer Recruiting, Oral Communication, Cultural Studies, Team Leadership, Teaching Writing, Interdisciplinary..., Leadership, Leadership Development
Education
Kennesaw State University 2012 — 2014
Master of Arts, American Studies
Kennesaw State University 2012 — 2013
Graduate Certificate of Leadership and Ethics
Kennesaw State University 2006 — 2009
Bachelor of Arts, English
Birch Communications October 2014 - Present
Paramount Staffing, LLC January 2013 - October 2014
Honda Financial Services July 2012 - January 2013
Skills
Recruiting, Talent Acquisition, Interviews, Customer Service, Microsoft Office, Social Media, Temporary Placement, Human Resources, Temporary Staffing
Education
Georgia Gwinnett College 2010 — 2012
Bachelor's Degree, Psychology
Georgia Perimeter College 2007 — 2010
Associate's Degree, Psychology
Milton High School
Birch Communications January 2014 - Present
Comcast Cable September 2012 - October 2013
XO Communications April 2009 - April 2012
XO Communications April 2008 - March 2010
XO Communications March 2000 - March 2007
XO Communications March 1997 - May 2004
ICG 1998 - 2000
Skills
Metro Ethernet, Co-location, DS3, Cloud Computing, VoIP, IP VPN, Project Management, T-1, Business Process, Data Center, Direct Sales, Enterprise Software, Ethernet, IP, LAN-WAN, Long Distance, MPLS, Management, Network Design, Networking, Optical Fiber, Private Line, PRI, SIP, SIP Trunking, Sales, Sales Engineering, Sales Operations, T1, TDM, Telecommunications, Telephony, Unified Communications, WAN, Wireless
Education
Fontbonne University 1981 — 1985
Bachelor of Arts (B.A.)
Southeast Missouri State University 1981 — 1982
Crossmark, Inc. April 2006 - Present
NovaStar Financial April 2002 - March 2006
Birch Communications May 1997 - April 2002
Skills
Employee Relations, Human Resources, Onboarding, Performance Management, Recruiting, Employee Engagement, Employee Benefits, Training, Employee Training, Leadership Development, Coaching, Leadership, Organizational..., Personnel Management, Management
Education
The University of Texas at Arlington
Master of Arts (M.A.), Social Work
Kansas State University
Bachelor of Arts (B.A.), Social Work
Bloomfield High School
Birch Communications September 2014 - Present
Staples March 2014 - September 2014
Staples November 2012 - March 2014
RadioShack May 2009 - November 2012
Skills
Mobile Phone Industry, Microsoft Office, Salesforce.com, Visual Merchandising, Loss Prevention, Android, iPhone, Shrinkage, Recruiting, Sales, Forecasting, Coaching, Store Operations, Computer Hardware, Customer Satisfaction, Inventory Control, Customer Service, Inventory Management, Merchandising, P, Operations Management, Planograms, Wireless, Time Management, Computer Repair
Education
Georgia State University - J. Mack Robinson College of Business 2011 — 2013
Bachelor of Business Administration (B.B.A.), Computer and Information Systems Security/Information Assurance
Birch Communications July 2015 - Present
Spanish Connector August 2009 - Present
First Data Corporation November 2013 - July 2015
Next Marketing January 2012 - September 2013
Multiple marketing agencies January 2010 - September 2013
Multiple marketing agencies May 2009 - September 2013
Skills
Bilingual-Spanish, Direct Sales, Social Media Marketing, Lead Generation, Brand Awareness, B2B Marketing, Customer Experience, Market Research, Business Networking, B2B, Business Development, New Business Development, Spanish, Sales, Entrepreneurship, Marketing, Event Management
Education
Kennesaw State University - Michael J. Coles College of Business 2006 — 2008
BBA International Business, BBA Management, Marketing
Georgia Perimeter College 2003 — 2005
Associate, Business Administration
Birch Communications September 2013 - Present
Godspeed Firearms School, LLC January 1993 - Present
Peak10 April 2011 - August 2013
Verizon Business January 2010 - December 2010
Verizon Business April 2006 - December 2009
New Horizons January 2000 - April 2006
iMigo Technologies, Inc. January 1995 - January 2000
Skills
Managed Services, Sales Management, Solution Selling, Leadership, Cloud Computing, Unified Communications, Telecommunications, New Business Development, Data Center, Management, Call Centers, Security, Networking, Business Process..., Professional Services, Vendor Management, Strategic Partnerships, Virtualization, Business Development, IT Management, Wireless, MPLS, VoIP, Disaster Recovery, Strategy, Strategic Planning, Program Management, Information Technology, Enterprise Software, Start-ups, WAN, IP, Channel Partners, Product Management, Team Leadership, Sales, SaaS, Integration, Training, Salesforce.com, IT Strategy, Co-location, Direct Sales, Servers, Sales Process, Business Intelligence, CRM, Outsourcing, Pre-sales, Partner Management
Education
Miami Dade College 1991 — 1993
La Progressiva 1979 — 1989
Birch Communications September 2013 - Present
Ernest Communications, Inc. January 1993 - August 2013
Skills
Strategic Partnerships, Wireless, Telecommunications, Managed Services, Product Management, Start-ups, Solution Selling, MPLS, Channel Partners, Unified Communications, Salesforce.com, Direct Sales, Cloud Computing, VoIP
Education
Georgia State University 1992 — 1995
Master of Business Administration (M.B.A.), Finance
University of Tennessee-Knoxville 1985 — 1989
BS, Business
Spectrum Business - Enterprise & Strategic Markets June 2012 - Present
Windstream/Nuvox Communications August 2005 - June 2012
Birch Communications March 2003 - August 2005
Skills
VoIP, Telecommunications, SIP Trunking, Co-location, MPLS, Solution Selling, Telephony, Managed Services, Unified Communications, IP, PRI, Wireless, Broadband, Internet Services, Metro Ethernet, Ethernet, Long Distance, Channel, T1, Proficient use of...
Education
Lindenwood University 2003 — 2005
Master of Arts (M.A.), Secondary Education and Teaching
Lindenwood University 1990 — 2000
Bachelor of Arts (B.A.), Business Administration and Management, General
Old Republic Aerospace May 2015 - Present
T-Mobile October 2014 - May 2015
Birch Communications September 2013 - October 2014
Cbeyond January 2012 - September 2013
Cbeyond March 2011 - January 2012
Cbeyond April 2010 - March 2011
Shoskillz June 2007 - December 2010
Childspring International January 2010 - May 2010
Skills
Leadership, Project Management, Training, Marketing, Time Management, Customer Service, Team Building, Access, Event Planning, Software Documentation, Social Media, Process Improvement, Microsoft Excel, Public Speaking, Sales, Fundraising, Outlook, Network Optimization, Metro Ethernet, Dark Fiber, SharePoint, PowerPoint, Inventory Management, Microsoft Word, Microsoft Office, Research, Marketing Communications, Performance Metrics, Workflow Management, Six Sigma, Workforce Planning, Program Implementation, Cross-functional Team..., Operations Management, Fiber Optic Networks, Cost Management, Sales Operations, Press Releases, Event Management, Siebel, Oracle, Oracle Applications, Member of Toastmasters, Cost Center Management, Delivering Technical..., Co-location, Team Leadership, Presentations, Communication
Education
Kennesaw State University 2006 — 2012
Bachelor of Science in Communication, Organizational Communication
Kennesaw State University
Bachelor of Science in Communication, Communication, General
BDP International June 2015 - Present
DuPure January 2012 - November 2012
Sears Home Improvement Products July 2009 - January 2012
Signature Home Theater July 2007 - July 2009
Best Buy August 2006 - July 2007
Tweeter Home Entertainment March 2004 - August 2006
Birch Communications 2003 - 2004
Car Toys 2001 - 2003
Vector Marketing May 1996 - April 2000
Skills
Supply Chain Management, Integrated Supply Chain..., Microsoft Office, Supply Chain..., Logistics Management, New Business Development, Sales Management, Microsoft Excel, QuickBooks, Microsoft Word, PowerPoint, Project Management, Customer Retention, Direct Sales, Direct Marketing, Sales Presentations, Supply Chain Operations, International Logistics, Global Logistics, Consulting, Customer Satisfaction, Sales, Inventory Management
Education
University of Houston 2013 — 2015
Bachelor of Science (B.S.), Logistics, Materials, and Supply Chain Management
Lone Star College System 2012 — 2013
Associate of Arts (A.A.)
Birch Communications March 2014 - May 2015
Deloitte October 2013 - February 2014
Fiserv August 2012 - September 2013
Macy's Systems & Technology February 2011 - July 2012
InComm February 2010 - October 2010
Accenture September 2009 - December 2009
Cox Enterprises January 2007 - August 2009
Turner Broadcasting September 2005 - December 2006
IBM Global Services May 2005 - September 2005
Kilpatrick Stockton March 2005 - April 2005
Skills
Active Directory, VMware, Windows Server, Servers, Microsoft Exchange, Virtualization, Disaster Recovery, Microsoft Technologies, Microsoft Certified..., Security, SCCM, Integration, System Administration, DNS, ITIL, Solution Architecture, System Deployment, System Architecture, ITIL v3 Foundations..., SCOM, Enterprise Architecture, CompTIA, Strategic Planning, Technical Leadership, DHCP, Troubleshooting, Systems Engineering, Operating Systems, IIS, Cloud Computing, MCSA + Messaging, Operations Management, Visio, IT Service Management, Infrastructure, VMware Infrastructure, VMware ESX, Network+, Microsoft DNS, Databases, Microsoft SQL Server, Information Technology, Certificate Services, Blackberry Enterprise..., Network Administration, Data Center, Vendor Management, Project+
Education
Georgia Perimeter College 2011 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General, Online Degree seeking student
Georgia State University - J. Mack Robinson College of Business 2001 — 2005
Computer Information Systems, Computer Information Systems /Finance
Cardinal Hayes High School 1984 — 1988
H.S. Diploma, General Studies
The Telcom Group January 2008 - Present
Birch Communications April 2007 - Present
United States Marine Corps January 1995 - January 2000
Skills
New Business Development, Strategic Planning, Customer Service, Marketing Strategy, Microsoft Office, Sales, Project Management, Account Management, Management, Contract Negotiation, Microsoft Excel, Team Building, Microsoft Word, Coaching, B2B, Selling, PowerPoint, Social Media, Public Speaking, Web Design, Program Management, Business Analysis, Email Marketing, Photoshop, Sales Management, Marketing, Online Marketing, Online Advertising, Social Media Marketing, Social Networking, Direct Sales
Education
Georgia Perimeter College 2000 — 2002
Associate of Science (A.S.), General Studies
Geneva County High School
Birch Communications June 2015 - Present
Birch Communications June 2014 - Present
AT&T Mobility January 2013 - December 2013
Modis August 2011 - June 2013
Skills
Marketing Strategy, Inside Sales, Contract Management, People Skills, Personal Development, Microsoft Office, Full-life Cycle..., Team Building, Direct Sourcing, Contract Recruitment, Technical Recruiting, Staff Management, Interview Coaching, Building Relationships, Resume Writing, Salary Negotiation, Strategic Hiring, Creative Sourcing, Sourcing, Benefits Negotiation, Job Coaching, Screening Resumes, Recruiting, Cold Calling, Staffing Services, Internet Recruiting, Human Resources, Staff Augmentation, CRM
Education
Jacksonville University 2009 — 2011
BS, Business Management & Marketing
HCC 2004 — 2007
Associates, Business Management
Marshall Berch & Associates Palmer House Properties July 2014 - Present
Atlanta IT January 2011 - Present
Peachtree Business Products July 2006 - September 2010
Birch Communications May 2004 - April 2006
Ulta June 2003 - May 2004
Mid-America March 2002 - October 2003
Skills
Sales, Marketing..., CRM, Management, Strategy, Marketing Strategy, Sales, Project Management, Market Research, B2B, Business Development, Sales Operations, Budgets, Customer Service, Merchandising, Strategic Communications, Process Improvement, Product Development, Customer Satisfaction, Team Building, Microsoft Office, Six Sigma
Education
Georgia State University
BA, Political Science, Real Estate Minor
Birch Communications January 2014 - Present
North Sea Partners LLC August 2012 - December 2013
Redwood Capital Group June 2011 - August 2011
Skills
Mergers & Acquisitions, Analysis, Leadership, Cloud Computing, Corporate Development, Acquisition Integration, Telecommunications, Databases, MS Project, Valuation, Investment Banking, Research, Capital Markets, Private Equity, Corporate Finance, Fixed Income, Investments, Financial Modeling, Business Valuation
Education
Georgia Institute of Technology 2008 — 2012
Bachelor of Science in Business Administration, Finance, Operations
RSG February 2015 - Present
Birch Communications July 2014 - September 2014
Cbeyond August 2013 - March 2014
Cbeyond October 2012 - July 2013
Zoo Atlanta January 2008 - October 2012
Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Communicator, Live Meeting, Public Speaking, Animal Behavior, Animal Husbandry, Animal Training, Customer Service, Customer Experience, PowerPoint, Outlook, Ecology, Volunteer Management, Management, Project Management, Team Building, Event Planning, Telecommunications, Training, Troubleshooting, Microsoft Office
Education
Georgia State University 2005 — 2008
Bachelor of Arts (BA), Psychology
Rockwell Automation, Inc January 2015 - Present
Birch Communications November 2013 - December 2014
Automatic Data Processing Insurance Agency, Inc. July 2010 - October 2013
Skills
Sales Process, Sales, Account Management, Cold Calling, Salesforce.com, Management, Direct Sales, Customer Retention, Marketing, Sales Operations, Employee Training, Selling, Enterprise Software, Cloud Computing, Networking, Training, Information Technology, Telephone Skills, New Business Development
Education
University of Toledo 2005 — 2008
Bachelors, Professional Sales and Marketing
Muskingum College 2004 — 2004
Business Administration, Management and Operations
Intercontinental Exchange October 2014 - Present
Birch Communications July 2007 - October 2014
Cbeyond July 2009 - March 2011
AT&T May 2006 - May 2007
Level 3 Communications January 1999 - January 2006
Hugh M Woods January 1994 - January 1996
Skills
Computer Network..., IP, VPN, Unix, Troubleshooting, VoIP, TCP/IP, Routers, Switches, Network Design, Linux, Wireless, BGP, Cisco Technologies, Cisco Routers, Windows Server, Networking
Education
Front Range Community College 1992 — 2005
AS, Environmental Studies/Hazardous Material Management
Birch Communications July 2015 - Present
Birch Communications September 2011 - July 2015
Birch Communications May 2010 - September 2011
Birch Communications July 2008 - May 2010
Access Integrated Networks, Inc. August 2007 - July 2008
Access Integrated Networks, Inc. May 2007 - August 2007
Skills
Product Management, Cross-functional Team..., Competitive Analysis, Telecommunications, Product Development, Vendor Management, Process Improvement, Product Marketing, Operations Management, Account Management, Marketing Strategy, Provisioning, Business Analysis, Strategic Planning, Forecasting, Project Coordination, Acquisition Integration, Pricing, Program Management, Business Planning, Product Launch, Product Integration, Marketing Communications, Margin Analysis, Margin Enhancement, Network Provisioning, Billing Systems, Telecommunications..., MS Project, Product Strategy, Product Launches, Mergers, Business Relations, Billing, Business Strategy, New Business Development, Customer Relations, Wireless, Customer Service, VoIP, Managed Services, IP, Team Leadership, Management
Education
Mercer University 2009 — 2010
MBA, Business, Management, Marketing, and Related Support Services
Middle Georgia State University 2006 — 2008
BS Business & Information Technology, Marketing
University of Florida - Warrington College Of Business 2001 — 2002
AS Business Admin, Marketing
Comcast Cable August 2012 - Present
Comcast Cable 2012 - Present
Comcast Cable May 2013 - January 2014
Worldwide Drilling LLC November 2008 - January 2012
Norvergence Inc April 2003 - November 2004
Birch Communications January 2002 - April 2003
Skills
Recruiting, Cloud Security, Cloud Applications, Polycom Video..., High Speed Data, Sales Operations, Salesforce.com, Closing Business, Contract Negotiation, Contract Management, VoIP, Oil & Gas Industry, Sales, Leadership, Managed Services, Negotiation, Cold Calling, Account Management, Telecommunications, Solution Selling, Direct Sales, CRM, Sales Process, Cross-functional Team..., Customer Retention, Management, Cloud Computing, Networking, Business Development, New Business Development, Enterprise Software, Wireless, Broadband, Unified Communications, Customer Service, Sales Management, Telephony, Team Building, Team Leadership, B2B, WAN, Strategic Partnerships
Education
Lone Star College
Business Administration
Texas A&M University
Facet Technologies LLC January 2015 - Present
AVOXI January 2014 - December 2014
Birch Communications August 2013 - January 2014
Tom James Company 2012 - May 2013
Skills
Sales, Customer Service, Recruiting, Time Management, Cold Calling, CRM, Telecommunications, Process Scheduler, Leadership, Account Management, Direct Sales, Apparel, Sales Management, Social Networking, Customer Relations, Scheduling, Technology Solution..., Solution Selling, Technology, Cloud Communications, SaaS, VoIP, Technical Sales Training, Sales Training, Cross-Selling Services, New Business Development, Relationship Management, Customer Retention, Account Retention, Revenue Growth, Sales Growth, Sales Leadership, Training, Presentations, Business Communication, Marketing Campaigns, Sales Strategy, Cloud Computing, Sales Presentations
Education
Kennesaw State University 2007 — 2011
Bachelor of Business Administration in Professional Sales
Kennesaw State University - Michael J. Coles College of Business 2007 — 2011
Bachelor of Business Adminstration, Professional Sales
Birch Communications November 2014 - Present
Cbeyond - now a Birch Company July 2007 - November 2014
Grant Thornton LLP September 2004 - June 2007
Skills
Internal Controls, Oracle E-Business Suite, Oracle General Ledger, Oracle Discoverer, Accounts Receivable, General Ledger, Accounts Payable, SharePoint, Microsoft Excel, Leadership, Oracle Financials, TM1 Financial Reporting, Excel, XBRL, Workday, Journal Entries
Education
Georgia Southern University 2003 — 2004
Master of Accountancy, Accounting
Georgia Southern University 1999 — 2003
Bachelor of Business Administration, Accounting
Gordon State College January 2014 - Present
Digital Office Works June 2010 - Present
Birch Communications August 2006 - June 2010
Skills
Microsoft Office, Customer Service, Networking, Data Entry, Troubleshooting, Sales Management, Coaching, Microsoft Excel, Social Networking, Telecommunications, Microsoft Word, Call Centers, Customer Satisfaction, Sales Operations, Sales
Education
Gordon College (GA)
Education
CASHét July 2012 - Present
Tier 11/Media Master Tech January 2012 - July 2012
Intero Alliance LLC November 2010 - January 2012
Birch Communications October 2010 - December 2010
Old Natchez Country Club May 2009 - November 2010
Red Room Artist Management and Promotions May 2008 - August 2008
Old Natchez Country Club May 2008 - August 2008
Skills
Social Media, Management, Leadership, Microsoft Excel
Education
Morehead State University 2005 — 2009
Bachelor of Arts May, Organizational/Interpersonal Communication; Studio Art
Covario November 2012 - Present
Freelance Digital Marketing October 2011 - Present
EdExperts January 2011 - June 2011
Mindshare September 2007 - January 2011
Adamson Advertising August 2005 - September 2007
Mullen June 2002 - July 2005
Ballinger Properties January 2002 - May 2002
Birch Communications June 2001 - January 2002
Skills
PPC, SEM, Google Analytics, Digital Strategy, SEO, Online Advertising, Digital Marketing, Interactive Marketing, Online Marketing, Digital Media, Google Adwords, Social Media, Web Analytics, Media Buying, Account Management, DoubleClick, Conversion Optimization, Analytics, comScore, Landing Page..., Social Media Marketing, Display Advertising, Affiliate Marketing, Competitive Analysis, Search Advertising, Mobile Marketing, Strategy, Media Planning, Advertising, Omniture, Email Marketing, Lead Generation, CRM, Integrated Marketing
Education
Greensboro College 1996 — 2001
BS, Business Administration and Economics; Marketing
Birch Communications November 2013 - Present
Charter One Florida January 2001 - Present
Birch Communications 2012 - November 2013
Birch Communications February 2009 - November 2012
Birch Communications August 2008 - February 2009
Birch Communications February 2008 - February 2009
Skills
SaaS, Sales, Salesforce.com, Sales Operations, Management, Direct Sales, Cold Calling, Business Development, Building Relationships, Solution Selling, Sales Process, Leadership, Account Management, Recruiting, Cloud Computing, New Business Development, Sales Management
Education
Florida State University 2003 — 2007
BS, Management / Human Resources
Cardinal Gibbons High School
tw telecom 2011 - Present
Sprint 2007 - 2011
AT&T 2005 - 2007
Birch Communications 2002 - 2005
MCI WorldCom 1994 - 2002
WorldCom 1994 - 1997
Skills
Wireless Applications, Telecommunications, WiMAX, LTE, EVDO, GSM, CDMA, WAN, LAN, Salesforce.com, andriod, Blackberry applications, Implementation Plans, Fixed Mobile Convergence, Symbian, Circuit Design, Relationship-building..., Troubleshooting, Solution Selling
Education
Maryville University of Saint Louis
ADP June 2015 - Present
Indiana Connected By 25, Inc. July 2013 - Present
ADP July 2011 - Present
ADP June 2012 - June 2015
Connected By 25 November 2011 - June 2013
ADP January 2009 - May 2012
ADP June 2006 - January 2009
ADP February 2005 - June 2006
Birch Telecom 2002 - 2005
Birch Communications 2002 - 2005
Skills
Situational Leadership, Coaching, Change Management, Virtual Teams, Results Oriented, Connector, Marketing Strategy, Talent Development, Activism, Non-profit Marketing, BPO, PEO, Shared Services, Talent Management, Goal Oriented, Marketing, Human Resources, Recruiting, Customer Retention, Account Management, Personnel Management, Management, Lead Generation, Sales Management, Strategic Planning, Leadership, Cold Calling, ADP Payroll, Benefits Administration, HRIS, Training, Sales, Team Leadership, Sales Process, Payroll, Employee Benefits, Business Planning, Salesforce.com, Management Consulting, Building Relationships, Customer Advocacy, Relationship Building
Education
BS from IUPUI 1996 — 1998
Criminal Justice
Indiana State University 1993 — 1996
Criminology
CarePartners Foundation April 2015 - Present
CarePartners Health Services October 2013 - Present
Birch Communications March 2012 - October 2013
Birch Communications September 2008 - March 2012
Cousins Submarines, Inc. 2001 - 2008
Skills
Proficient in Microsoft..., Account Reconciliation, Financial Reporting, Accounts Payable, General Ledger, Auditing, Variance Analysis, Journal Entries, Financial Statements, Bank Reconciliation, Analysis, Microsoft Excel, Outlook, Budgets, PowerPoint, Financial Accounting, Account Management, Finance, Accounting, Time Management, Accounts Receivable, Data Analysis, Cash Flow, Invoicing, Management, Process Improvement, Payroll, Data Entry, Customer Satisfaction, Teamwork, Microsoft Office
Education
Liberty University 2011 — 2012
Masters, Business Administration
Southern Wesleyan University 2004 — 2008
B.S., Business Administration & Accounting
Birch Communications December 2014 - Present
ASAP Solutions Group, LLC September 2013 - December 2014
Prommis Solutions October 2005 - December 2013
Team A Enterprises 2001 - 2006
IBM Global Services March 1999 - November 2001
IBM/Catapult Software Training 1993 - 1999
Skills
Change Management, Training, Employee Relations, Talent Management, Talent Acquisition, Recruiting, Onboarding, HRIS, Performance Management, Organizational..., Leadership Development, Personnel Management, Legal Compliance, Organizational..., Mergers, Leadership, Employee Benefits, Employment Law, Employee Engagement, Applicant Tracking..., Process Improvement, Team Building, Vendor Management, HR Policies, Management, Strategic Planning, HR Consulting, Employee Training, Coaching, Hiring, Strategy, New Hire Orientations, Workforce Planning, Team Leadership, Payroll, Employee Handbooks, Program Management, Project Management, Management Consulting, Negotiation, Consulting
Education
Georgia State University - J. Mack Robinson College of Business
MBA
Kennesaw State University - Michael J. Coles College of Business
BBA
Birch Communications February 2010 - Present
Contract Recruiter January 2009 - January 2010
Headway Corporate Resources / Aon Consulting September 2005 - December 2008
Global Employment Solutions January 2005 - September 2005
Service News Inc. November 2003 - January 2005
Placement Pros May 2002 - November 2003
DC Advertising July 2000 - April 2002
Education
Merrimack College 1995 — 2000
BA
Birch Communications June 2014 - Present
FNC May 2011 - May 2014
Connect Technology October 2008 - May 2011
The University of Mississippi June 2007 - May 2008
Skills
.NET 4.0, SQLServer 2008, C#, SQL Server, jQuery, Windows, WCF, ASP.NET, ASP.NET AJAX, ASP.NET MVC, Agile Methodologies, .NET, Microsoft SQL Server, ADO.NET, T-SQL, Web Services, XML, VB.NET, Web Applications, Entity Framework, Databases, MySQL, Visual Basic, TFS, Scrum, MVC, Programming, Design Patterns, Crystal Reports, HTML, LINQ, VSS, Visual Studio, JavaScript, AJAX, XSLT, IIS
Education
University of Mississippi 2006 — 2008
Master of Science, Computer Science
Jawaharlal Nehru Technological University 2002 — 2006
Bachelor of Technology, Computer Science
UMKC 2008 - Present
U.S.SourceLink June 2003 - Present
KCSourceLink June 2003 - Present
Nature Technology Corporation January 2002 - May 2003
Birch Communications July 2000 - December 2001
Science City at Union Station December 1994 - March 2000
Skills
Small Business..., Economic Development, Entrepreneurship, Technology..., Technology Transfer, Commercialization, Business Development, Strategic Planning, Business Planning, Start-ups, Program Management, Procurement, Small Business, Fundraising, Coaching, Non-profits, Organizational..., Marketing, Grants, Team Building, Budgets, Leadership, Product Development, Executive Management, Business Strategy, Cross-functional Team..., Manufacturing, Mergers & Acquisitions, Nonprofits, Strategic Partnerships, Leadership Development, New Business Development, Public Relations, Program Development, Marketing Strategy, Analysis, Networking, Strategy, Consulting, Management, Project Management, Public Speaking, Proposal Writing, Management Consulting, Community Outreach, Training, Team Leadership, Business, Project Planning, Government
Education
Iowa State University 1977 — 1979
B.S., Physics
Birch Communications March 2013 - Present
WorldPay August 2008 - March 2013
CSM Bakery Products North America July 2005 - August 2008
Lectra November 1998 - July 2005
Skills
Forecasting, Financial Analysis, Credit Cards, Financial Reporting, Process Improvement, Business Analysis, Microsoft Excel, Financial Modeling, Analysis, Access, Finance, Sales Compensation, Banking, Pricing, Leadership, Strategy
Education
Kent State University 1995 — 1997
BBA, Finance
The Ohio State University 1992 — 1995
Civil Engineering, Mathematics
Don Davis Luxury Realty Group January 2015 - Present
RE/MAX SOUTHWEST (Luxury Homes Division) January 2006 - Present
The San Antonio Real Estate Show August 2013 - December 2014
RE/MAX Corridor February 2011 - September 2013
RE/MAX North-San Antonio June 2006 - April 2010
IntelliDyne January 2006 - January 2007
Birch Communications February 2004 - February 2006
MCI Corporation February 2002 - February 2004
AT&T February 2000 - February 2001
Texas Instruments January 1999 - February 2000
Skills
Sales Presentations, Marketing, Sales Operations, Finance, Youth Ministry, Prison Ministry, Real Estate Transactions, Real Estate Development, Real Estate Economics, Real Estate, Investment Properties, Sellers, Foreclosures, Short Sales, Investors, Residential Homes, Property Management, Buyers, New Homes, New Home Sales, Listings, Single Family Homes, Buyer Representation, Referrals, First Time Home Buyers, Relocation, 1031 Exchanges, Selling, Income Properties, Real Estate Investor, Move Up Buyers, Relocation Buyers, FHA, Waterfront, HUD, Rentals, Commercial Real Estate, Real Property, REO, Vacation Homes, Resellers, SFR, Condos, e-PRO, Townhomes, Luxury, Council of Residential..., Listing Homes, Seller Representation, Home Staging
Education
www.TheCoreTraining.com 2009 — 2019
Sales, Real Estate
ITT Technical Institute 1997 — 1999
Associates, Engineering
Howard Payne University 1992 — 1996
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.0
Highlands High School 1988 — 1992
High School, General Studies
John MARSHALL HIGH 1988 — 1990
General Requirements
Birch Communications February 2015 - Present
CompliancePoint September 2013 - January 2015
OtterBox July 2012 - May 2013
United States Army May 2003 - July 2007
Skills
Army, Military Operations, Military, Intelligence Analysis, Military Experience, National Security, Command, Security Clearance, Operational Planning, Force Protection, Counterterrorism, Afghanistan, Sales, Training, Team Leadership, Information Security, Lead Generation, Tactics, Information Technology, Risk Management, Computer Security, PCI DSS, Analysis, Leadership, Business Development, Intelligence, Security, Program Management, Information Assurance, New Business Development, Sales Operations, B2B, Sales Management, Management, Account Management, Customer Service, Marketing, Microsoft Office, Team Building, Marketing Strategy, Strategic Planning
Education
Kennesaw State University 2007 — 2012
BA, International Affairs
Joshua 1:9 Thrift Shop October 2013 - Present
Birch Communications February 2002 - July 2008
AAA National 1997 - 2001
Skills
Telecommunications..., Management, Creative Problem Solving, Listening to customers, Employee Training, Organizational..., Team Building, Teamwork, Team Leadership, Multi Tasking, Events Coordination, Customer Satisfaction, Customer Retention, Customer Acquisition, Customer Support, Business Analysis, Leadership, Social Media, Leadership Development, Public Speaking, Program Management, Sales
Education
Georgia Military College-Warner Robins Campus 2013 — 2013
Sociology
Macon State College 2009 — 2013
Education, 3.2
Birch Communications October 2008 - Present
Skills
PowerPoint, Photoshop, HTML, Strategic Planning, Budgets, Negotiation, C++, C, Java
Education
Florida State University
Bachelor of Arts (B.A.), Spanish/Philosophy
Davidson Collins, LLC May 2008 - Present
Moore Stephens Lovelace January 2005 - April 2008
Freeman Daniels & Davidson, LLC September 2003 - November 2004
Birch Communications December 2000 - September 2003
Access Integrated Networks 2000 - 2003
Mauldin & Jenkins, LLC August 1983 - December 2000
Skills
Start-ups, Small Business, CPA, Management, Tax Preparation, Accounting, Tax, QuickBooks, Outsourcing, Financial Reporting, Auditing, Income Tax, Internal Controls, GAAP, Financial Accounting
Education
Georgia College and State University 1982 — 1983
BS, Accounting
The University of Georgia 1978 — 1979
none
Georgia College and State University 1977 — 1978
none
Middle Georgia College 1975 — 1977
Associate, Pre Pharmacy
Birch Communications February 2014 - November 2014
Cbeyond August 2013 - February 2014
Fleetcor Technologies December 2011 - August 2013
Verizon Wireless January 2004 - November 2009
Verizon Wireless May 2001 - January 2004
GTE / Verizon Wireless September 1999 - May 2001
Skills
Customer Service, Call Centers, Databases, Invoicing, Telecommunications, Wireless, Customer Retention, Mobile Devices, Customer Satisfaction, Customer Experience, Team Building, Vendor Management, Salesforce.com, Training, Sales, Team Leadership
Education
Langston University
IndustrialTechnology
Birch Communications August 2015 - Present
Birch Communications March 2015 - August 2015
Lutheran Services of Georgia, Inc. August 2014 - January 2015
BlueWave Computing October 2013 - August 2014
Lutheran Services of Georgia, Inc. October 2011 - October 2013
Lutheran Services of Georgia, Inc. September 2011 - October 2011
Network Atlanta Community Technology 2010 - 2011
Skills
Network Administration, System Administration, Windows Server, Office 365, Virtualization, VMware ESX, Veeam, SharePoint, Active Directory, Group Policy, SharePoint Designer, Operating Systems, Clonezilla, LogMeIn, InfoPath Forms, Certificate Authority, Cloud Computing, Disaster Recovery, Offsite Backup, Sonicwall, WSUS, Symantec Endpoint..., Computer Hardware, Network Security, Windows 7, NetBackup, DPM
Education
University of Georgia - Terry College of Business 2004 — 2008
Bachelor of Business Administration (B.B.A.), Economics
Gwinnett Technical College 2011 — 2013
Associate of Applied Science, Network Specialist - Windows
A1 Technologies Group Field EngineerBirch CommunicationsOctober 2014 - Present
Windstream Communications January 2014 - Present
DeKalb County Board of Education October 2013 - Present
Panera Bread August 2013 - Present
Birch Communications May 2013 - Present
Granite Telecommunications February 2009 - Present
tekservePOS February 2009 - March 2013
CrossCom National 2007 - 2011
CrossCom National 2007 - 2011
Skills
VoIP, Telecommunications, Cisco Technologies, Wireless, Troubleshooting, Networking, Data Center, Wireless Networking, Hardware, Servers, IP, Managed Services, Network Design, WAN, Switches, Network Administration, TCP/IP, Cloud Computing, VPN, Telephony, Software Installation, Integration, Technical Support, Unified Communications, Routers, Cabling, Vendor Management, Project Management, Windows Server, Computer Hardware, Firewalls, Operating Systems, Active Directory, Virtualization, Network Security, Solution Selling, System Administration, Routing, System Deployment, Help Desk Support, LAN-WAN, Information Technology, Project Planning, Linux, Microsoft Office, Account Management, Team Building, Security, Management, Customer Service
Education
Georgia State University 2010 — 2014
Master of Computer Applications (MCA), Computer Systems Networking and Telecommunications
HOSTING August 2015 - Present
Birch Communications July 2014 - July 2015
Cbeyond Cloud Services November 2010 - July 2014
MaximumASP March 2007 - November 2010
American Airlines December 1998 - March 2007
Skills
Virtual Server, Servers, Hosting, Cloud Computing, Clustering, Operating Systems, Disaster Recovery, Windows Server, Data Center, Windows Server 2008, Virtualization, Customer Oriented, Security, Cluster, Managed Services, Networking, Firewalls, VMware, Hardware, Active Directory, DNS, Microsoft Technologies, Windows 7, Cisco Technologies, Infrastructure, SAN
Education
Sullivan University 2003 — 2008
Bachelor, Information Technology
Jefferson Community College 1997 — 2000
Associate in Applied Science Degree, Cisco
Birch Communications August 2015 - Present
Cbeyond June 2012 - August 2015
Cypress Communications June 2010 - June 2012
Cypress Communications January 2008 - June 2010
Cypress Communications January 2007 - February 2008
Cypress Communications January 2001 - January 2007
Cypress Communications October 1999 - January 2001
NetCom International February 1997 - October 1999
Skills
Unified Communications, Network Design, Sales Engineering, VoIP, WAN, Cisco Technologies, Firewalls, SIP Trunking, Telephony, MPLS, IP PBX, LAN-WAN, SIP, Co-location, QoS, IP, Managed Services, Ethernet, T1, ISDN, Unified Messaging, Data Center, Telecommunications, Switches, Routers, VPN, Cloud Computing, Wireless Networking, Networking, Hosted Services, Computer Network..., TDM, Avaya, Metro Ethernet, Wireless, Frame Relay, Network Architecture, DSL, Broadband, Cisco Call Manager, Network Engineering, Routing, Voice Mail, Video Conferencing
Education
Georgia State University 1991 — 1997
BA, Education, Education Technology
Georgia Perimeter College 1990 — 1992
Music
University of Georgia - Terry College of Business
IBM August 2015 - Present
Pilixo May 2014 - August 2014
Birch Communications August 2011 - May 2013
Skills
Visio, Call Centers, Troubleshooting, Siebel, Microsoft Excel, OS X, Networking, PowerPoint, VoIP, Windows, DNS, Cisco Technologies, Six Sigma, Python, Time Management, Ethernet, Orbit, Microsoft Word, Kayako, SharePoint, German, Atlassian JIRA, HTML 5, CSS, Outlook
Education
Georgia Institute of Technology 2010 — 2015
Bachelor of Science in Business Administration, Operations and Supply Chain Management
Azul Arc August 2015 - Present
Birch Communications November 2014 - August 2015
DataClover by Snehta Inc. June 2014 - November 2014
DHL April 2013 - June 2014
TechQuidation Inc. October 2012 - May 2013
Chick-fil-A US City Challenge August 2012 - October 2012
State Farm Insurance May 2012 - July 2012
Hooters of America February 2010 - May 2012
Kennesaw State University 2012 - 2012
Skills
Sales, Team Building, Business Development, Lead Generation, Persuasive Presentation..., Licensed Property &..., marketing, SPIN selling, Corporate trainer, SaaS, IaaS, International Logistics, Fiber Optics, cloud solutions, Marketing, Microsoft Office, Sales Presentations, New Business Development, Management, Cold Calling, Leadership, Customer Service, Sales Process, Direct Sales, Salesforce.com, Marketing Strategy, Sales Management, SPIN Selling, Sales Operations, Strategy, Account Management, Customer Satisfaction, Social Networking, Customer Retention, Selling
Education
Kennesaw State University 2009 — 2013
bachelor of business, professional sales
starr's mill high school
S.M.G July 2015 - Present
Net Church of Oklahoma City March 2012 - Present
GEICO July 2010 - Present
Macedonia Church INC. October 2011 - January 2012
Birch Communications July 2010 - January 2012
WXKO RADIO Fort Valley Ga. August 2003 - January 2012
Birch Communications 2010 - 2011
Skills
Microsoft Office, Customer Service, Call Centers, Microsoft Excel, Team Building, Account Management, PowerPoint, Team Leadership, Video, Sound, Operations Management, Troubleshooting, Vendor Management
Education
Fort Valley State University 2000 — 2006
BS, Business/ Management
Parker's Residential Carpet Cleaning January 2015 - Present
Electrolux North America June 2014 - July 2015
Birch Communications May 2010 - September 2013
Broadvox April 2012 - October 2012
Teleperformance USA/ Wellcare Health Plans January 2009 - May 2010
Skills
Troubleshooting, Customer Service, Microsoft Office, Data Entry, Software Documentation, Access, Program Management, Sales, Help Desk Support, Process Improvement, Vendor Management, Outlook, Internet Explorer, Outlook Express, Order Processing, VoIP, Networking, Social Networking, SAP, IPL, REX, Lex, Windows 7, Windows XP Pro, Mac OS, Linux, Call Centers
Education
Georgia Southwestern State University 2006 — 2009
N/A, Business Administration and Management, General
Jones County High School 2002 — 2006
High School Diploma, College Preporatory
Birch Communications May 2015 - Present
Crushed Ice Events January 2015 - Present
Elliptical Infinity LLC 2014 - Present
Anoosh Bistro November 2014 - March 2015
Education
ITT Technical Institute-Louisville 2013 — 2015
NSA, Elecrical
Asurion August 2015 - Present
PointClear Solutions February 2014 - August 2015
Birch Communications September 2012 - February 2014
IQ Agency September 2011 - September 2012
Georgia State University February 2008 - September 2011
ALTA Language Services, Inc. September 2006 - May 2007
Savoy Label Group October 2002 - September 2005
Skills
User Experience, Usability Testing, Information Architecture, Wire Framing, persona, User Research, Site Maps, Rapid Prototyping, Mobile Design, Agile Methodologies, Heuristic Evaluation, OmniGraffle, Sketch, Invision, Usability, Wireframes, Accessibility
Education
Georgia State University 2006 — 2008
Master’s Degree, Technical Communication and Rhetoric
University of Potsdam 2005 — 2006
Bachelor’s Degree, Literaturwissenschaft
Georgia State University 2003 — 2005
Bachelor’s Degree, English: Literary Studies
The University of Georgia 2000 — 2003
Bachelor's degree, Music
Achieveit February 2015 - Present
Birch Communications July 2014 - February 2015
Cbeyond - now a Birch Company March 2014 - June 2014
Cbeyond July 2013 - March 2014
TCW May 2011 - June 2012
TCW March 2009 - May 2011
TCW July 2008 - March 2009
Skills
Management, Freight, Dispatching, Sales, Customer Service, Operations Management, Transportation..., Logistics Management, Sales Growth, Transportation Planning, People Skills, Transportation Safety, Account Management, Microsoft Office, Trucking, PowerPoint, Microsoft Excel, Salesforce.com, Solution Selling, Time Management, Leadership
Education
Georgia Southern University - College of Business Administration 2003 — 2008
Bachelor of Business Administration (B.B.A.), Logistics, Materials, and Supply Chain Management
Relus Technologies March 2015 - Present
Birch Communications August 2014 - March 2015
Gartner August 2012 - August 2014
Skills
Sales, Marketing, Leadership, Account Management, Direct Sales, Bass Fishing, Analyst Relations, Professional Sales, Customer Retention, Creative Problem Solving, Client Retention, Amazon Web Services...
Education
Kennesaw State University - Michael J. Coles College of Business 2008 — 2012
Bachelor of Business Administration (BBA), Professional Sales
Forsyth Central High School, Class of 2008, High School
Marketing
Birch Communications May 2015 - Present
XSELL Technologies January 2014 - August 2014
Skills
Customer Service, Microsoft Excel, Sales, Social Media, Microsoft Word, PowerPoint, Management, Teamwork, Leadership, Time Management, Investments, Wealth Management, Marketing, Social Media Marketing, Networking, Social Networking, Event Planning
Education
Illinois State University 2011 — 2015
Bachelor of Finance & Insurance
BroadVoice September 2014 - August 2015
Windstream Communications August 2005 - August 2014
Birch Communications August 2012 - May 2013
Windstream Communications May 2005 - August 2012
Skills
VPN, Co-location, MPLS, Managed Services, VoIP, Unified Communications, T1, SIP Trunking, Telecommunications, Telephony, PRI, Long Distance, SIP, Hosted Services, Solution Selling, Wireless, Fiber Optic Networks, Dark Fiber
Education
Long Island University, Southampton Campus
Birch Communications May 2002 - Present
Ford Motor Credit Company December 1999 - April 2002
GEICO April 1994 - December 1999
Skills
Sales Management, Call Centers, Customer Retention, Customer Service, Salesforce.com, Team Leadership, Cold Calling, Selling, Forecasting, Customer Satisfaction, Sales, Employee Training, Sales Operations, Direct Sales, Sales Process
Education
Fort Valley State University 2010 — 2013
Bachelor of Science, Criminal Justice
Mercer University
Currently Pursuing BSS, Criminal Justice
InDemand Interpreting June 2015 - Present
eHealth Technologies™ March 2012 - June 2015
inVentiv Health February 2011 - April 2012
Birch Communications November 2009 - February 2011
Ferguson Enterprises August 2006 - September 2009
Kellogg Company May 2005 - August 2005
Skills
Customer Service, Sales Operations, Healthcare, Hospitals, Leadership, Marketing Strategy, New Business Development, Healthcare Information..., Sales, CRM, Cold Calling
Education
Michigan State University 2003 — 2006
Bachelor of Arts, Marketing
phoup January 2015 - Present
Birch Communications July 2014 - July 2015
Cbeyond November 2013 - June 2014
Cbeyond June 2011 - November 2013
Cbeyond April 2009 - May 2011
Skills
Leadership, Project Management, Process Improvement, Operational Excellence, Operations Management, Business Process Design, Cloud Computing, VoIP, Solution Selling, Cross-functional..., Change Management, Management, Managed Services, Account Management, MPLS, Telecommunications, Wireless, Unified Communications, Troubleshooting, Data Center, Direct Sales, Telephony, SaaS, IP, Team Leadership, Salesforce.com, Vendor Management, Sales Process, Cross-functional Team..., IP PBX, Oracle Reports, Quality Assurance, Fiber Optics, EFM, Cross Functional..., Collaborative Problem..., Operational Efficiency, Operational Risk...
Education
Georgia Institute of Technology 1997 — 1999
Bachelor of Science (B.S.), Information Systems, General
Birch Communications 2015 - Present
Verizon Wireless 2013 - March 2015
Love From Sound Stage January 2013 - May 2013
Modell's Sporting Goods May 2011 - April 2013
Howard University October 2010 - April 2013
StreetKing Energy Drink December 2011 - June 2012
Verizon Wireless August 2011 - January 2012
Black Entertainment Television May 2011 - August 2011
City of College Park May 2010 - August 2010
Radio One 2007 - 2009
Skills
Social Networking, Marketing, Social Media, Marketing Communications, Sales, Event Planning, Sales Management, Facebook, Digital Marketing, Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Fundraising, Outside Sales, Entrepreneurship, Market Planning, Project Management, Brand Consulting, Marketing Strategy
Education
Howard University 2009 — 2013
Bachelor of Arts (B.A.), Telecommunications Management; Minor in Economics
Birch Communications October 2012 - Present
Live Ops 2010 - 2012
Triumph Aerostructures - Vought Aircraft Division January 2008 - August 2008
Dairy Queen January 2006 - July 2006
Skills
Windows 7, Microsoft Office, Web Design, Customer Experience, Customer Satisfaction, Internet, Windows XP, Windows Vista, Blackberry OS, Android, Google Chrome, Customer Service, 50 WPM, Call Centers, Telephone Skills, Telecommunications, Networking, Appointment Scheduling, Communication Skills, Highly detail oriented, Customer Support, Communication
Education
Middle Georgia State College
Psychology
Macon State College 2008 — 2010
Psychology
Baldwin High School 2004 — 2008
Business
CBTS June 2015 - Present
Birch Communications April 2014 - May 2015
Cbeyond November 2010 - April 2014
Cbeyond February 2010 - November 2010
The Ohio State University College of Dentistry January 2006 - March 2008
Skills
SMB, Direct Sales, CRM, B2B, Cold Calling, New Business Development, Sales, Sales Operations, Solution Selling, Sales Process, Networking, Integration, Managed Services
Education
The Ohio State University 2002 — 2008
B.S., Human Nutrition
Harrington College of Design
Bridge2 Solutions February 2015 - Present
Veredus November 2014 - January 2015
Birch Communications July 2014 - October 2014
Cbeyond May 2013 - July 2014
Cbeyond April 2009 - May 2013
Cbeyond February 2009 - April 2009
Ceridian April 2008 - February 2009
AT&T January 2007 - April 2008
BellSouth April 2004 - December 2006
Accenture January 2002 - April 2004
Skills
Enterprise Architecture, Integration, IT Strategy, SDLC, Cloud Computing, Program Management, Solution Architecture, Enterprise Software, ERP, IT Management, Disaster Recovery, Pre-sales, Software Development, Information Technology, Unix, Requirements Analysis, Telecommunications, SOA, Management, Strategy, Architecture, Project Management, Oracle, Databases, Testing, Financials, PowerPoint, SaaS, Data Center, Oracle E-Business Suite, Consulting, Security, Vendor Management, Windows Server, Managed Services, Agile Methodologies, Data Warehousing, Supply Chain, Identity Management, Supply Chain Management, Governance, Professional Services, Business Analysis, Business Intelligence, IT Governance, Architectures, Scrum, Mobile Devices, Business Process, Leadership
Education
Georgia Institute of Technology 1990 — 1996
Ph D, Physics
Technical Program/Project Management November 2014 - Present
Sprint December 2013 - November 2014
YOH, LLC December 2012 - July 2013
TeleworX May 2011 - December 2011
YOH, LLC December 2007 - February 2008
Technisource August 2005 - April 2007
JM Neil March 2005 - August 2005
Birch Communications October 2003 - October 2004
Sprint December 2000 - March 2002
Sprint March 1987 - March 2002
Skills
Leadership [Team..., Leading Cross..., Communication [Written,..., Business Process..., Liaison [Between..., Monitor [Schedule,..., Preparing - Executing..., Quality Assurance, Requirements Analysis, Risk Management, Deployment of Network..., Network Circuit Design, CDMA, WiMAX, LTE, 3G, 4G, New Vision, ATLAS, EMS, FMS, TBS, SMS, ETS, SITERRA, SDLC - Waterfall, Mainframe Systems, Integration, Networking, System Deployment, Vendor Management, Process Improvement, Information Technology, Requirements-Analysis-De..., Program Management, Project Management, Management
Education
The George Washington University
Master's Certificate In Project Management
Kansas State University
Bachelor of Applied Science (B.A.Sc.), Ag-Journalism
Birch Communications July 2012 - Present
Skills
VoIP, Cloud Computing, Telecommunications, Virtualization, Data Center, Cisco Technologies, Managed Services, Integration, Project Management, IP, Networking, Troubleshooting, MPLS, TCP/IP, Disaster Recovery, SIP, Switches
Education
ITT Technical Institute-Duluth 2003 — 2008
Bachelor of Science (B.S.), Information Security Systems, 2/06 – 08/08, 3.6
ITT Technical Institute-Springfield 2003 — 2006
Associate of Applied Science, Computer Network Systems, 12/03 – 02/06, 3.8
Birch Communications May 2015 - Present
Verifone January 2014 - May 2015
Verifone January 2013 - January 2014
VeriFone May 2012 - January 2013
VeriFone December 2011 - May 2012
Fundtech August 2010 - December 2011
TechBridge August 2006 - August 2009
American InterContinental University 2004 - 2005
Skills
Visio, Managed Services, Vendor Management, Integration, Disaster Recovery, Databases, Cloud Computing, Microsoft SQL Server, Networking, SQL, Management, Troubleshooting, Security, IT Management, VMware, Virtualization, Active Directory, IT Strategy, Data Center, ITIL, Servers
Education
Georgia State University - J. Mack Robinson College of Business 2010 — 2012
BBA, Computer Information Systems
Georgia Perimeter College 2007 — 2010
AS, Business Administration
Birch Communications May 2014 - Present
The Coca-Cola Company November 2012 - November 2013
Payment Express Systems April 2009 - July 2012
Old Republic National Title Insurance Company June 2004 - May 2008
International Paper August 1998 - July 2003
Skills
Customer Retention, Customer Management, Supervising, Customer Advocacy, Complaint Management, Manage Client..., Team Building, Team Management, Customer Satisfaction, Relationship Management, Account Management, Pricing, Invoicing, Customer Service, Project Management, Sales, Leadership, Telecommunications, Microsoft Office, Strategy, Project Planning, Finance
Education
Kaplan University-Davenport Campus 2014 — 2015
Medical Billing & Coding
Western Governors University 2011 — 2013
BS Information Tech, IT
RIDGEWAY HIGH SCHOOL 1995 — 1998
High School Diploma
Tequa Creek Photo Works June 2013 - Present
Symmonds & Symmonds July 2007 - May 2008
Birch Telecom 2000 - 2006
Birch Communications 2000 - 2006
Skills
VoIP, Call Center, Project Management, Telecommunications, Wireless, Vendor Management, Troubleshooting, Networking, Customer Retention, IP, Direct Sales, Process Improvement, Business Analysis, Coaching, Change Management, Microsoft Office, Data Center, Start-ups, Sales Management
Education
Fort Hays State University 2014 — 2017
Bachelor of Science (B.S.), Information Networking and Telecommunications Computer Networking
Johnson County Community College 2012 — 2014
Associates of Applied General Studies, General Studies
Flint Hills Technical College 2006 — 2007
Technical Certificate, Computer Program & Design
Birch Communications February 2015 - Present
Precoa May 2013 - February 2015
Porter Research March 2013 - May 2013
Center for Professional Selling - Coles College of Business August 2012 - May 2013
Chicago's Steak and Seafood Restaurant July 2006 - February 2013
Kennesaw State University March 2010 - September 2011
Skills
Customer Service, Time Management, Sales, Public Speaking, Relationship..., Needs Identification
Education
Kennesaw State University - Michael J. Coles College of Business 2008 — 2013
Bachelor of Science (BS), Professional Sales
Pope High School 2004 — 2008
Cardlytics, Inc. May 2015 - Present
Birch Communications November 2014 - April 2015
Birch (formally Cbeyond) October 2011 - November 2014
RR Donnelley (formerly Bowne & Company) August 2006 - October 2011
LuAnn Orchowski, CPA, PC January 2002 - August 2006
Skills
General Ledger, Accounting, Account Reconciliation, Ad Hoc Reporting, PeopleSoft, Financial Analysis, Accounting System, Spreadsheets, Microsoft Excel, Access, SAP, Budgets, Outlook, Process Improvement, PowerPoint, Project Management, SharePoint, Automation, Formulas, GAAP
Education
Georgia State University - J. Mack Robinson College of Business 2009 — 2011
MPA, Masters of Professional Accountancy
Georgia State University - J. Mack Robinson College of Business 2002 — 2006
BBA, Finance & Accounting
Marketo January 2015 - Present
Birch Communications 2014 - 2015
Lucas Group 2013 - 2014
Elavon, Inc. 2011 - 2013
Elavon, Inc. 2008 - 2011
Elavon, Inc. 2007 - 2008
Market Force Information 2004 - 2007
Skills
B2B Sales, Salesforce.com, Marketing Automation, B2B Marketing, Sales Leadership..., Solution Selling, CRM, Payments, Banking, Recruiting, Mobile Payments, PCI Standards, PCI DSS, lead nurturing
Education
Guilford College 1994 — 1998
Bachelor's degree, Psychology
EarthLink February 2015 - Present
CloudFounders N.V. November 2014 - Present
Birch Communications September 2013 - November 2014
Lightyear Network Solutions January 2005 - November 2014
Lightyear Network Solutions April 1998 - November 2014
NetGain Technologies, Inc. January 2004 - January 2005
AT&T February 1991 - July 1995
AT&T Global Services February 1987 - May 1989
Skills
Sales Management, VoIP, Telecommunications, MPLS, Managed Services, Sales, Sales Process, Sales Operations, Solution Selling, Account Management, Unified Communications, Selling, Marketing, Product Management, Management, SIP, Direct Sales, Product Development, Business Development, Mobile Devices, Wireless, New Business Development, IP, Telephony, Strategic Partnerships, Co-location, Call Centers
Education
Miami University 1978 — 1982
Business Administration and Management, General
Georgia Power Company March 2014 - Present
Westar Energy December 2006 - March 2014
Protection 1 Security Solutions March 2004 - November 2006
Birch Communications June 2003 - January 2004
MCI Phone Service October 2001 - December 2002
Skills
Customer Service, Microsoft Office, Logistics, Microsoft Excel, Microsoft Word, Operations Management, Call Centers, PowerPoint, Lotus Notes, Energy, Smart Grid, CSS, Account Management, Team Leadership, Process Improvement, Supervisory Skills, Management, Leadership, Customer Satisfaction, Training, Project Planning, Troubleshooting
Education
Friends University 2007 — 2009
Bachelor's degree, Organizational Leadership
Wichita State University 2003 — 2005
Altera Payment Solutions; A Division of State Bank & Trust October 2012 - Present
Altera Payroll Service July 2011 - October 2012
Birch Communications December 2010 - July 2011
Birch Communications September 2010 - November 2010
Jocks & Jills Sports Grill January 2006 - September 2010
YKK (USA) Inc. December 2004 - January 2006
YKK (USA) Inc. November 2003 - December 2004
YKK (USA) Inc. June 2002 - November 2003
Trane May 2001 - June 2002
Trane Company August 1999 - May 2001
Skills
Six Sigma, Manufacturing, Inventory Management, Production, Inventory Control, Operation, Analysis, Lean Manufacturing, Problem Solving, Customer Relations, Coaching, Operations Management, Process Improvement, Change Management, Process Engineering, Continuous Improvement, Team Building, Strategic Planning, Budgeting, Purchasing, Program Management, Customer Service, Team Leadership, Budgets, Leadership, Strategy, Sales, Vendor Management, Cross-functional Team..., Project Management, Training, Management
Education
Mercer University - Stetson School of Business and Economics 1999 — 2001
MBA
Virginia Military Institute 1991 — 1995
Bachelor of Science (BS)
Birch Communications December 2014 - Present
W E & C Global November 2005 - Present
Skills
Data Center, Wireless, Team Building, Leadership, Solution Selling, CDMA, Direct Sales, Telecommunications, Sales Management, Executive Management, Sales, Managed Services, Virtualization, Call Centers, Mobile Devices, IP, Salesforce.com, Troubleshooting, MPLS, Unified Communications, VoIP, Project Management, Vendor Management, Cloud Computing, Strategic Partnerships, Software Development, Sales Operations, Cross-functional Team..., Customer Service, Product Management, Strategic Planning, Contract Negotiation, Cellular Communications, Program Management, Networking, Account Management, Sales Engineering, Requirements Gathering, Pre-sales, SIP, Ethernet, SIP Trunking, SaaS, M2M, Co-location
Education
Keller Graduate School of Management of DeVry University 2004 — 2006
MBA, Finance
University of Notre Dame 1993 — 1997
BS, Electrical Engineering
Ramsey
Ciena June 2002 - Present
Ciena April 2001 - April 2002
Ciena July 1999 - April 2001
Birch Communications September 1998 - July 1999
VML, Inc. (Y&R/WPP) April 1997 - September 1998
Hill & Knowlton August 1995 - April 1997
Skills
Strategy, Corporate Communications, Marketing Communications, Digital Marketing, Integrated Marketing, Strategic Communications, Brand Development, Advertising, Public Relations, B2B, Internal Communications, Media Relations, Product Marketing, Strategic Partnerships, Messaging
Education
Kansas State University 1991 — 1995
Bachelor of Science, Journalism & Public Relations, Summa Cum Laude
Level 3 Communications November 2014 - Present
Vemma Nutritional Company February 2009 - Present
tw telecom May 2014 - November 2014
ValuNet LLC January 2012 - April 2014
Birch Communications April 2001 - December 2011
iPares,Inc., Consultant August 2000 - April 2001
Tek Systems January 2000 - August 2000
Vanguard Airlines November 1998 - May 2000
Stone Mountain Lasers 1995 - 1998
Skills
Troubleshooting, Servers, Switches, Telecommunications, Networking, Cisco Technologies, Project Management, Technical Support, Routers, FTTH, Outside Plant - Telecom, Testing, Operating Systems, Computer Network..., IP, Optical Fiber, Wireless, SIP, T1, Juniper
Education
Frostburg State University 1994 — 1998
BS, BS in Geography (Cartography) and Theatrical Production (Design
Birch Communications January 2011 - Present
Cbeyond February 2008 - Present
Cbeyond January 2008 - Present
Birch 2008 - 2015
Birch 2008 - 2015
Cbeyond January 2009 - January 2013
Revolution M January 2002 - January 2008
Broadcast Music, Inc. 2002 - 2008
Journeys December 2000 - January 2002
Skills
Entertainment, Stage, IT Consulting, Telecommunication..., Sales Management, Event Management, Account Management, Book buyer, Consultative Selling, Team Management, Cloud Computing, New Business Development, Leadership, Telecommunications, Selling, Customer Satisfaction, Sales, Training, Consulting, Sales Operations, Cold Calling, Direct Sales, VoIP, SaaS, Strategic Partnerships, Salesforce.com, Sales Process, Customer Service, Enterprise Software, Networking, Solution Selling
Education
Full Sail University 2004 — 2006
Business, Management, Marketing, and Related Support Services
Full Sail University
Full Sail University
GreenSky® May 2015 - Present
Birch Communications December 2012 - Present
Cbeyond May 2012 - December 2012
Cbeyond May 2010 - May 2012
Cbeyond October 2008 - May 2010
AT&T Mobility July 2007 - October 2008
Creative Partners July 2005 - March 2007
Iona College's Hagan School of Business August 2004 - June 2005
Skills
Management, Leadership, Strategy, Sales&Marketing, Telecommunications, Solution Selling, Integrity, Motivation, New Business Development, Integrated Marketing, Direct Sales, Account Management, CRM, Marketing, Cold Calling, Salesforce.com, Networking, Sales, Enterprise Software, B2B, SaaS, VoIP, Time Management, Sales Process, Customer Experience, Sales Management, IP, MPLS, Product Marketing, Strategic Partnerships, Lead Generation, Managed Services, Sales Presentations, Professional Services, Mobile Devices, Sales Operations, Cloud Computing, Building Relationships, Wireless, Customer Satisfaction, Business Development, Selling, Vendor Management, Customer Retention, Product Management, Training, Unified Communications, Competitive Analysis, E-commerce, Channel Partners
Education
Iona College 2000 — 2005
MBA, Finance
Birch Communications Sr. Manager, Field EngineeringCbeyond, Inc.April 2005 - Present
Codaram Corporation October 1998 - September 2001
Electronic Payment Services, Inc. December 1996 - October 1998
Buypass Corporation October 1985 - October 1998
C&S/Nations Bank/Bank of America 1972 - 1984
Skills
CRM, Frame Relay, Project Planning, Risk Management, Cross-functional Team..., Software Development, MPLS, Procurement, Management, Project Management, Disaster Recovery, Data Center, Managed Services, Networking, SaaS, Contract Management, Hardware, Infrastructure, IP, Salesforce.com, Cisco Call Manager, Integration, Negotiation, Process Improvement, Engineering, Quality Assurance, Sales, Visio, TCP/IP, Wireless, Network Engineering, Cloud Computing, SIP, Routers, Ethernet, Troubleshooting, LAN-WAN, Network Design, Team Leadership, T1, Telephony, Call Centers, Telecommunications, Account Management, SDLC, Business Analysis, VoIP, Siebel, Vendor Management, WAN
Education
Georgia Institute of Technology 2002 — 2002
Project Management Certification - College of Computing
Georgia State University
Incomplete
Dell SecureWorks July 2015 - Present
Birch Communications September 2013 - July 2015
Cbeyond March 2011 - August 2013
Cbeyond April 2009 - March 2011
Protiviti July 2006 - March 2009
PricewaterhouseCoopers February 2005 - July 2006
Skills
Program Management, Leadership, Management, Management Consulting, Project Management, Process Improvement, Change Management, Telecommunications, Business Process, Consulting, Business Intelligence, Finance, Project Planning, Business Process..., IT Strategy, SDLC, Financial Reporting, Training, Oracle Discoverer, Project Coordination, Auditing, Report Writing, Oracle E-Business Suite, Inventory Analysis, Oracle Implementations, Strategic Thinking, Accounting, Sarbanes-Oxley Act, Business Analysis, ERP, IT Audit, Cross-functional Team..., Visio, Risk Management, Oracle Applications, Software Documentation, Oracle, Integration, Workday
Education
Grand Valley State University 2002 — 2003
MSA, Accounting
Grand Valley State University 1998 — 2002
BBA, Accounting
Batts Communications Services, Inc. June 2015 - Present
Unite Private Networks April 2014 - January 2015
Converged Communications L.L.C. September 2001 - December 2013
Birch Communications April 2000 - September 2001
Price Chopper Market Ctr April 1985 - September 2000
Skills
Managed Services, Data Center, Telecommunications, VoIP, Unified Communications, Fiber Optics, Dark Fiber, Co-location, Solution Selling, Account Management, IP, MPLS, Sales Process, Selling, Telephony, Direct Sales, Networking, Sales, Call Centers, Cloud Computing, Management, Sales Management, Business Development, Leadership, Strategic Planning
Education
Longview Community College 1986 — 1988
Birch Communications March 2015 - Present
Birch (formerly Cbeyond) December 2013 - Present
Cbeyond (now a Birch company) June 2013 - December 2013
CNN/Turner Broadcasting March 2010 - June 2013
TSYS Prepaid and Loyalty October 2009 - March 2010
Assurant Solutions September 2008 - October 2009
CompuCredit February 2005 - September 2008
Delta Technology (through TEK Systems) August 2004 - February 2005
Concord USA, Inc July 2003 - August 2004
Silicon Valley Inc. 2001 - 2003
Skills
Enterprise Architecture, SDLC, Agile Methodologies, SOA, Software Development, Scrum, XML, Integration, Tomcat, Hibernate, JMS, JBoss Application Server, Data Center, Architectures, Java Enterprise Edition, Enterprise Software, Unix, Solution Architecture, Ruby, CRM, Architecture
Education
Kennesaw State University 2001 — 2003
MS, Information Systems
Gujarat University 1995 — 1999
BE, Civil Engineering
Birch Communications June 2014 - Present
Cbeyond April 2013 - June 2014
Cypress Communications May 2009 - March 2013
The Weather Channel November 1999 - November 2008
Education
Kennesaw State University 1994 — 1998
Birch Communications June 2002 - Present
Birch Communications, Inc. 2002 - 2009
Education
Middle Georgia State University 1996 — 2001
Birch Communications November 2014 - Present
Carmax Finance February 2013 - Present
Diversified Sourcing Solutions September 2013 - March 2014
Carmax Finance October 2009 - February 2013
Carmax December 2008 - October 2009
Allstate December 2004 - September 2008
Sixes United Methodist Church July 2003 - November 2004
Skills
Management, Marketing, Direct Sales, Forecasting, Sales, Leadership, Data Analysis, Market Research, Project Management, Budgets, Recruiting, Editing, Account Management, B2B Marketing, Microsoft Excel, Boolean Searching, Analysis, Sales Management, B2B, Inventory Management, Customer Acquisition, Sales Process, Budget, Hiring, Cold Calling, Public Speaking, Financial Analysis, Internet Recruiting, Staffing Services, SalesForce.com
Education
Kennesaw State University 2008 — 2010
B.B.A, Economics
Kennesaw State University 2008 — 2010
Bachelor of Science, Political Science
Mercer University 2000 — 2002
The Heritage School 1999 — 2000
Landmark Christian School
DataScan Technologies September 2014 - Present
Genoware January 2005 - Present
DEXIS March 2014 - August 2014
Insight Global January 2014 - February 2014
Birch Communications May 2010 - September 2013
Birch Communications September 2005 - May 2011
Douglass Theatre July 1999 - March 2002
Skills
Windows 7, Mac OS, Project Management, Active Directory, Microsoft SQL Server, Microsoft Office, HTML, Adobe Creative Suite, Final Cut Studio, iLife, Microsoft Exchange, Web Development, Web Analytics, Video Editing, Oracle SQL Developer, Programming Languages, Telephony, Software Development, Troubleshooting, Team Leadership, Access, Databases, Telecommunications, Customer Service, VoIP, Management, Strategic Planning, Managed Services, Business Analysis, Call Centers, Account Management, Technical Support, Software Documentation, Windows, Networking, T1, Data Center, Switches, Windows Server, DSL, Wireless, Vendor Management, Hardware, Software Installation, Operating Systems, Help Desk Support, Computer Hardware
Education
Middle Georgia State College 2011 — 2016
Information Technology, Computer Software Technology/Technician
Macon State College 1997 — 2004
Bachelor of Science (BS), Communications and Information Technology
Mount de Sales Academy 1990 — 1996
College Preparatory, Middle School and High School
Mckibben Lane 1983 — 1990
ADCom Solutions February 2015 - Present
Birch Communications November 2014 - Present
Skills
Microsoft Exchange, Technical Support, Network Design, Data Center, Cloud Computing, Managed Services, Networking, Troubleshooting, Telecommunications
Education
Heald College 2005 — 2006
Birch Communications July 2014 - Present
Cbeyond March 2013 - Present
Nordic Logistics and Warehousing, LLC August 2011 - February 2013
Line Beyond/McKesson April 2008 - August 2011
Combest March 2006 - April 2008
EDS/NEXTEL December 2002 - March 2006
EDS/Bellsouth December 2000 - December 2002
Bellsouth February 1999 - December 2000
Bellsouth Advertising and Publishing September 1990 - February 1999
Skills
Cisco Technologies, VoIP, TCP/IP, Troubleshooting, Telecommunications, CCNA, LAN-WAN, Network Administration, Firewalls, DHCP, Wireless Networking, Data Center, Call Centers, EIGRP, Security, Routing, Software Installation, Windows Server, Cloud Computing, JIRA, Cisco Wireless, Project Management, Cisco Call Manager, Fiber Optics, OSPF, QoS, SIP Connect Enhanced, PRI Enhanced, Cloud PBX, TCPS, Analog Enhanced, CAS Enhanced, Cisco Unity, Cisco Unity Express, Cisco Call Manager..., Call Center, Broadsoft Voice Servers, BWNS Voiced Servers, BGPv4, RIP Version 2.0, NetQos, Sightless Secure CRT, Actellis Switches, Cisco ML2300 Switches, EFM (Ethernet First..., Intelliden, Lissom Octane Ops, TCDC
Education
Gwinnett Technical College 2009 — 2011
Network Diploma, Networking and Information Security
Gwinnett Technical College 2009 — 2011
Diploma, Networking 2009
Oglethorpe University
MCSE Boot Camp
Oglethorpe University
Koch Business Solutions (KBS) March 2015 - Present
PSA Healthcare November 2014 - March 2015
BCD Travel August 2011 - November 2014
Birch Communications August 2010 - February 2011
Birch Communications August 2007 - August 2010
Access Integrated Networks, Inc. October 2004 - August 2007
Access Integrated Networks, Inc. September 2000 - October 2004
Skills
Data Center
Education
Georgia College and State University 2005 — 2008
MBA, Business
Middle Georgia State University 1997 — 2001
BS in IT, Information Technology
Birch Communications April 2015 - Present
Recall July 2014 - April 2015
Recall Corporation August 2009 - June 2014
Infinium Technologies August 2008 - August 2010
Unisource Worldwide Inc. November 2004 - August 2008
Coca-Cola Enterprises November 2000 - November 2004
Skills
Disaster Recovery, Windows Server, Data Center, Virtualization, VMware ESX, Windows, VMware, System Administration, Active Directory, IT Management, Network Security, Servers, Citrix, Storage, IT Operations, Vendor Management, Integration, ITIL
Education
Kennesaw State University - Michael J. Coles College of Business 1993 — 1994
Birch Communications April 2008 - Present
AGL Resources 2005 - 2008
Georgia Natural Gas / Southstar Energy January 2001 - 2005
Equifax 1999 - 2001
MCI Worldcom 1993 - 1999
Skills
Forecasting, Financial Analysis, Process Improvement, Sarbanes-Oxley Act, Business Process..., Financial Reporting, Budgets, Contract Negotiation, Business Analysis, Risk Management, Accounting, Financial Modeling, Strategic Planning, Analysis, Change Management, Team Building, Compliance, Team Leadership, Internal Controls, Operations Management, Customer Service, Business Strategy, Microsoft Excel, Management, Vendor Management, Finance, Accounts Receivable, Leadership, Account Management, Call Centers, Invoicing, Credit Analysis, Credit Risk, Executive Management, Credit, Telecommunications, Accounts Payable &...
Education
Indiana University Bloomington 1982 — 1987
BA, Psychology
Birch Communications February 2008 - Present
Birch Telecom May 2000 - February 2008
Kansas Department of Revenue June 1985 - May 2000
Skills
Tax, Auditing, Telecommunications, Accounting, Variance Analysis, Business Analysis, Process Improvement, Business Strategy, Analysis, Business Process..., General Ledger, Mergers & Acquisitions, Team Leadership, Financial Reporting, Forecasting, Account Reconciliation, Access, Business Planning, Corporate Tax, Strategic Planning, Financial Analysis, Management, Budgets, Team Building, Vendor Management, Tax Research, Financial Accounting, Tax Accounting
Education
Kansas State University
Bachelor of Science, Accounting
Birch Communications May 2008 - Present
Cisco Systems January 2007 - January 2008
Mercer University February 2002 - January 2007
Mercer University June 1994 - February 2002
Education
Mercer University 1995 — 2004
BBA, Management
Middle Georgia Technical Institute 1989 — 1991
Diploma, Electronics Technologies
Middle Georgia State University 1989 — 1990
Associates, Business Administration
Birch Communications July 2014 - March 2015
OneSource Office Systems June 2011 - July 2014
Andrews International 2010 - 2011
Milestone Internet Marketing 2009 - 2010
After-School All-Stars 2008 - 2009
AlliedBarton Security Services 2004 - 2008
Skills
Sales, Account Management, Customer Service, Cold Calling, Marketing, Business Development, Document Imaging, Business Applications, Relationship Management, Sales Process, Cloud Computing, Salesforce.com
Education
San Jose State University 2007 — 2009
Bachelor’s Degree, Business Administration, Marketing & Decision Sciences
Mission College 2004 — 2006
Associate's degree, Business Administration and Management, General
Dynamic Systems Inc.* October 2014 - Present
Spectrum Comm Inc March 2011 - September 2014
Houston Healthcare August 2010 - March 2011
Birch Communications September 2008 - February 2011
IHS September 2009 - August 2010
Sumter Regional Hospital January 1996 - August 2008
Skills
VoIP, Cisco Routers, Cisco Routing &..., Network Engineering, VMware, VMware Infrastructure, VMware ESX, VMware Server, Network Security, Microsoft SQL Server, Microsoft Exchange, Microsoft Server..., Windows 7, Windows Server, Linux Server, Snort, Cisco Technologies, Networking, VPN, Routers, Disaster Recovery, Security+, Servers, Switches, LAN-WAN, Firewalls, XP, Troubleshooting, Security, Network Design
Education
Georgia Southwestern State University 1996 — 1999
BS, Computer Information Systems
South Georgia Technical College 1992 — 1994
Computer and Information Sciences and Support Services
Freightquote.com November 2007 - Present
NovaStar Mortgage June 2004 - October 2007
James B Nutter & Company October 2002 - June 2004
Birch Communications May 1999 - February 2001
Cingular Wireless January 1994 - April 1999
Skills
Negotiation, Outlook, Customer Service, Analysis, Access, Microsoft Excel, Accounting, Credit, Microsoft Word, Microsoft Office, Team Building, Research, Marketing, PowerPoint, Logistics, Forecasting, Pricing, Sales Management, Transportation, Operations Management
Education
Missouri State University 1989 — 1993
Bachelor of Science (BS), Economics
Panasonic Automotive Systems May 2011 - Present
Panasonic Automotive Systems June 2010 - Present
Newell Recycling Southeast 2014 - 2014
Suniva July 2009 - May 2010
Birch Communications November 2006 - July 2009
Kennesaw State University 2008 - 2009
Universal Property Management, Inc., 2004 - 2009
NSI Chemicals, Inc., 2000 - 2004
Siemens 1998 - 2000
John H. Harland Corporation 1996 - 1998
Skills
Six Sigma, Microsoft Excel, Strategic Planning, Microsoft SQL Server, Access, Data Analysis, Customer Service, Auditing, Accounts Receivable, MS Project, Business Analysis, Forecasting, Inventory Management, PowerPoint, Financial Analysis, General Ledger, Leadership, Microsoft Office, Budgets, Financial Accounting, Team Leadership, Payroll, Product Development, Variance Analysis, Cost Accounting, Microsoft Word, Business Strategy, Purchasing, Cross-functional Team..., Finance, Account Reconciliation, Financial Modeling, Accounts Payable, Financial Reporting, Program Management, Management, Team Building, Project Planning, Manufacturing, Business Process..., Project Management, Process Improvement, Cost Benefit, Analysis, Change Management, Troubleshooting, Sarbanes-Oxley Act, Accounting
Education
Kennesaw State University - Michael J. Coles College of Business 2008 — 2010
EMBA
University of Alabama in Huntsville 1987 — 1988
BSBA, Accounting
Gadsden State Community Collage 1986 — 1987
Associates, Business Administration
Cree September 2012 - Present
Birch Communications May 2011 - September 2012
Lodgeworks January 2010 - May 2011
Wichita State University May 2009 - December 2009
SendThisFile,Inc June 2009 - August 2009
Wichita State University August 2007 - May 2009
Skills
Java, C, Unix, XML, SQL, .NET, C#, JavaScript, ASP.NET, Microsoft SQL Server, Linux, AJAX, Programming, Visual Studio, Web Services
Education
Wichita State University 2007 — 2009
Master's, Computer Science
Jawaharlal Nehru Technological University 2003 — 2007
Bachelors, Information Technology
Achieveit August 2015 - Present
Birch Communications February 2015 - August 2015
Cbeyond - now a Birch Company March 2014 - February 2015
Surya April 2013 - March 2014
SweetJack December 2012 - April 2013
Good Solutions Group, Inc. March 2012 - May 2012
Boys & Girls Club of Baldwin & Jones County January 2010 - May 2010
Walt Disney Parks and Resorts January 2009 - May 2009
Skills
Salesforce.com, Marketing, Marketing Strategy, Analysis, Leadership, CRM, Management, Marketing Automation, Marketo, HubSpot, Pardot, Microsoft Excel, CRMfusion, Crystal Reports, Event Planning, Strategy, Sales, Team Building, PowerPoint, Oral & Written..., Public Speaking, Secondary Research, Microsoft Word, Account Management, Data Entry, Business Development, Analytics, Marketing Communications, Rhetoric, SPSS, Training, Troubleshooting, Data Analysis, Data Management, SurveyMonkey, Marketing Materials
Education
Georgia College and State University
Bachelor in Business Adminstration
Vonage August 2015 - Present
Birch Communications July 2013 - June 2015
Cbeyond June 2012 - June 2013
Skills
Cold Calling, Sales Process, Sales, Account Management, Direct Sales, Sales Management, Customer Service, Sales Presentations, B2B, Cloud Computing, MPLS, Mobile Devices, Fiber Optics, Metro Ethernet, Vendor Relationships, Virtualization, Solution Selling, Salesforce.com
Education
Illinois State University 2006 — 2010
BS, Business Administration
Birch Communications July 2015 - Present
Birch Communications June 2006 - July 2015
Skills
Switches, VoIP, Telecommunications, Data Center, Troubleshooting, Call Centers, Active Directory, Telephony, Wireless, Cisco Technologies, Customer Service, VPN, Windows Server, Wireless Networking, Routers, WAN, Networking, Servers, Technical Support, IP, Firewalls, Ethernet, Unified Communications, VMware, Customer Satisfaction, SIP Trunking, XP, Microsoft Exchange, Mitel 3300, Mitel, Avaya Technologies, Access, Occam, GoToMyPC, Encore, Windows 7, Windows 8, Ubuntu, Metaswitch, LogMeIn, Remote User Support, Dameware, Computer Hardware, IT Hardware Support
Education
Fort Valley State University
Birch Communications October 2014 - Present
IBBS July 2013 - June 2014
United Gateway March 2012 - July 2013
TSI April 2009 - February 2012
ANI Networks 2006 - 2008
Skills
Carriers, Sales Management, Telecommunications, Wholesale, Retail, Consultative Selling, Product Development, New Business Development, Contract Negotiations, Account Management, Negotiation, Customer Relations, Contract Negotiation, Product Management, Strategic Partnerships, Direct Sales, Channel Management, Strategic Planning, Solution Selling, Channel, Marketing Strategy, Business Strategy, Managed Services, VoIP, Key Account Management, International Sales, Pricing, Wireless, Business Planning, Team Building, Colocation, Mobile, Cloud Computing, Call Center, Vendor Management, IP, Forecasting, International Business, Unified Communications, Salesforce.com, Customer Service, SIP, MPLS, Vendor Relations, Internet Services, Problem Solving, Collocation, Ethernet
Education
Georgia College and State University 1987 — 1990
BS, Marketing
PowerFlow Solutions September 2005 - Present
Birch Communications June 2000 - August 2005
Ionex Telecommunications June 2000 - August 2005
Skills
Account Management, Direct Sales, Solution Selling, Customer Service, Sales Process, Cold Calling, B2B, Sales Operations, Enterprise Software, Start-ups, Marketing, Salesforce.com, Strategy, Managed Services, Selling, Lead Generation
Education
Lake Forest College 1996 — 2000
GEICO June 2015 - Present
GEICO May 2015 - Present
Birch Communications July 2000 - March 2015
Birch Communications July 2000 - February 2001
TransWestern Publishing Company February 2000 - July 2000
Charter Behavioral Health October 1997 - January 2000
Charter Behavioral Health October 1988 - October 1997
J. C. Penney June 1984 - October 1997
Skills
Customer Retention, Call Centers, Telecommunications
Education
Georgia College and State University 1983 — 1985
Bachelor's degree, Psychology
Gordon College (GA) 1981 — 1983
Bachelor of Science (B.S.), Industrial and Organizational Psychology
State Farm InsuranceState Farm InsuranceOctober 2012 - December 2014
Charter Communications August 2012 - October 2012
Birch Communications October 2009 - August 2012
Georgia Southern University January 2009 - May 2009
Skills
Troubleshooting, Switches, Routers, LAN-WAN, Telecommunications, VoIP, Wireless Networking, Computer Hardware, Technical Support, Wireless, Call Centers, VPN, WAN, Network Design, Cisco Technologies, Customer Service
Education
Georgia Southern University 2003 — 2009
Bachelor of Science; Discipline, Information Technology; Network Administration & Telecommunications; Electronic Broadcast Media
Southwest High School 2000 — 2003
Birch Communications February 2012 - Present
Uriarte Insurance Group October 2007 - February 2012
Skills
Insurance, Customer Service, Risk Management, Data Entry, Access, Sales Management, New Business Development, Negotiation, Healthcare, Direct Marketing, Direct Mail, Administrative..., Employee Benefits, Casualty Insurance, Property, Workers Compensation, Training, Leadership
Education
MidAmerica Nazarene University 2010 — 2012
Bachelor of Arts (B.A.) MHR., Human Resources Management/Personnel Administration, General
MidAmerica Nazarene University
Bachelor's degree
Perdue Farms March 2012 - Present
Birch Communications March 2006 - March 2012
City of Macon August 2004 - March 2006
Heart of Georgia Altamaha RDC April 2002 - January 2004
Education
Georgia Southwestern State University 2004 — 2006
Master's of Business Administration, Business
Valdosta State University 1996 — 2001
Bachelor of Business Administration, Accounting
Ameristar Casino February 1999 - Present
Birch Communications September 2001 - June 2003
Leawood Police Department August 1998 - January 1999
Kansas City Missouri Police Department October 1994 - August 1998
Skills
Customer Service, Microsoft Office, Excel, PowerPoint
Education
Metropolitan Community College-Penn Valley 2010 — 2012
Northwest Missouri State University 1993 — 1994
Time Warner Cable Business Class November 2011 - Present
Time Warner Cable Business Class November 2011 - Present
AT&T Global Services March 2003 - November 2010
Everest Connections February 2002 - February 2003
Aquila October 2000 - February 2002
Birch Communications August 1998 - October 2001
MCI Telecommunications April 1984 - April 1998
Skills
MPLS, Wireless, Telecommunications, VoIP, Unified Communications, Managed Services, Telephony, SIP Trunking, Solution Selling, Ethernet, Optical Fiber, SIP, Co-location, Fiber Optics, T1, Broadband, IP, Sales Engineering, DWDM, WAN, Switches
Education
Metropolitan Community College-Business & Technology 2009 — 2011
Cisco Networking Academy for CCNA certification
AT&T Management and Product Training 2003 — 2010
Various technical training on technology and Management skills more than 80 classes, Pass
MCI Education and Technology Training, 1983 — 1998
Various technical training on technology, Pass
Texas State Technical Institute 1987 — 1988
Air-conditioning Maintenance and Repair, Pass
Rockwell International 1984 — 1985
Microwave Radio Certification, Microwave Digital Radio Maintenance
Ranger Junior College 1983 — 1984
Digital Electronics and Repair of Microprocessors, 3.6
Self Study 1982 — 1983
FCC first phone radio telephone operators license, RF Technology and electronics., Pass
Devry Missouri Institute of Technology 1980 — 1981
Industrial Electronics Technology/Technician, 3.2
Charter Business January 2013 - Present
Charter Communications February 2011 - January 2013
Birch Communications February 2008 - December 2010
Birch Communications June 2006 - February 2008
Perceptive Software February 2006 - June 2006
Birch Communications September 2003 - February 2006
Birch Communications April 2000 - September 2003
Skills
Business Analysis, Telephony, Marketing, Visio, Project Management, Data Analysis, Microsoft SQL Server, Decision Support, Access Database, Microsoft Office, SIP, Windows, Microsoft Word, Telecommunications, Microsoft Excel, SQL, VBA, Product Management
Education
Park University 1992 — 1994
Longview Community College 1990 — 1992
Birch Communications 2013 - Present
Birch Communications 2010 - 2012
Birch Communications 2005 - 2010
Birch Communications 2003 - 2005
Birch Communications 2001 - 2003
Birch Communications 2000 - 2001
Skills
VoIP, Telephony, Telecommunications, Call Center, Customer Retention, Call Centers, Networking, Troubleshooting, Managed Services, Forecasting, Account Management, Channel Partners, Telemarketing, Team Leadership, Vendor Management, Sales Process, B2B, Salesforce.com, Solution Selling, Customer Satisfaction, Leadership, Strategic Partnerships, Wireless, Customer Experience, Management, Product Management, Cross-functional Team..., Start-ups, IP, Direct Sales, Broadband, Outsourcing
Education
Georgia College and State University
Bachelor's degree, History
Georgia College and State University
BS
Birch Communications May 2010 - Present
Education
Georgia Southwestern State University 2004 — 2009
Bachelors of Science, Computer/Information Technology Administration and Management
South Georgia Technical College 2002 — 2004
Associates in Applied Science, Marketing/Marketing Management, General
Stericycle 2011 - 2012
NXT Level Ent. February 2009 - December 2011
Middle GA Immediate Care October 2010 - September 2011
Birch Communications July 2009 - February 2010
Education
Mercer University 2005 — 2009
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Germantown High School 2001 — 2005
HS Diploma, general
Birch Communications March 2013 - December 2014
Netsmartz LLC November 2011 - February 2013
Idea Cellular May 2008 - June 2009
Skills
General Ledger, Financial Reporting, Account Reconciliation, Accounting, Variance Analysis, Bank Reconciliation, Financial Accounting, Journal Entries, Cash Flow, Accounts Receivable, Accounts Payable, Finance, Bookkeeping
Education
Jawaharlal Nehru Technological University 2006 — 2008
Master of Business Administration (MBA), Accounting and Finance, A+
Aurora's degree college 2003 — 2006
Bachelor of Commerce (BCom), Accounting and Finance