Discover Card
Discover is a credit card brand issued primarily in the United States. It was introduced by Sears in 1985. When launched, Discover did not charge an annual fee and offered a higher-than-normal credit limit, features that were disruptive to the existing credit card industry. Founder: Sears Divisions: Discover Bank Parent company: Discover Financial Services
Discover Card List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Discover Card. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Discover Card Salaries. You can even request information on how much does Discover Card pay if you want to. Learn about salaries, pros and cons of working for Discover Card directly from the past employees.
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Discover Card Employees
General Dynamics Information Technology July 2010 - Present
Vangent, Inc. August 2009 - May 2010
Discover Card June 1998 - July 2008
Skills
Workforce Management, Call Center, Training, Forecasting, Team Leadership, Software Documentation, Vendor Management, Business Analysis, Access, Avaya, Process Improvement, Call Centers, Performance Management, Project Management, Leadership, Project Planning, Quality Assurance, Program Management, Business Process..., Management, Customer Experience, Capacity Planning, Workforce Planning, Team Management, Team Building, SharePoint, ACD, Contact Centers, Performance Improvement, Analysis, Microsoft Excel, Service Delivery, Employee Training, Troubleshooting, Human Resources, CRM, Integration, Customer Service
Education
Eastern Michigan University 1971 — 1975
Bachelor of Science, Communications
Eastern Michigan University
Bachelor of Science, Communications
Stardust Entertainment Arizona November 2011 - Present
Adult Developmental Home-Self Employed May 2011 - Present
Mesa Public Schools 1999 - 2001
Montessori Children's Center 1997 - 2001
USA Student Loans 1994 - 1996
Discover Card 1990 - 1994
Skills
Teaching, Public Speaking, Tutoring, French, Writing, Entertainer, Singing, Theatre, Time Management, Film
Education
Mesa Community College 1996 — 1997
French
Paradise Valley HIgh School, Phoenix, AZ
Alconex Specialty Products, Inc June 1998 - Present
Accent Motors June 1996 - May 1998
Discover Card May 1995 - May 1996
Skills
Microsoft Word, Customer Service, Inventory Management, Budgets, Team Building, Operations Management, Microsoft Office, Software Documentation, SAP, Continuous Improvement, Procurement, Logistics, Manufacturing, Team Leadership, Job Costing, IT Management, Management
Education
Indiana University-Purdue University at Fort Wayne 1997 — 1999
Accounting and Business/Management
Indiana University Bloomington 1993 — 1995
Music Performance, General
Purdue University June 2012 - Present
Knight Transportation October 2010 - September 2011
LinMar HR Solutions Plus October 2009 - October 2010
Various Flight Schools September 2007 - September 2008
Discover Card January 2001 - March 2007
Skills
Aviation, Transportation, Collections, Assistance, Aircraft, Aerospace, Airlines, Flights, Airports, Commercial Aviation, Aircraft Maintenance, Helicopters, Flight Safety, Charter, Aeronautics, Airworthiness, Civil Aviation, Avionics, Flight Planning, CFI, Military, Airport Management, Logistics, Flight Test, Engineering, Piloting, Private Pilot, Training
Education
Purdue University 2012 — 2015
Doctor of Philosophy (PhD), Aviation
Lewis University 2010 — 2011
Master's degree, Aviation/Transportation
The Ohio State University 2000 — 2006
Bachelor of Arts (B.A.), Aviation/Aircraft Systems
Humana Medicare Insurance May 2013 - Present
SME Steel Contractors October 2003 - November 2012
Discover Card 1998 - 2002
Skills
Construction Management, Contract Management, Purchasing Processes, Construction, RFI, Change Orders, Steel Detailing, Microsoft Excel, Data Entry, Fabtrol, Multi-tasked, Negotiation, Skip Tracing, Microsoft Office 2008..., Outlook Express, CAD, Customer Service, Process Scheduler, Metal Fabrication, Project Estimation, Steel, AutoCAD, Project Planning, Welding, Steel Structures, Shipping Systems, Transportation..., Bill of Lading, Transportation Broker, Supply Chain Management, Microsoft Office, Contractors, Project Bidding, Subcontracting, Project Control, Materials, CPM Scheduling, LEED, Submittals, Construction Safety, Structural Engineering, Cost Management, BIM, Pre-construction, Construction Drawings, Blueprint Reading, Project Management, Purchasing, Microsoft Word, High Rise
Education
Concorde Career Institute-Houston 1991 — 1993
Associate's degree, Medical/Clinical Assistant/Business Management, 3.8
Houston Community College 1990 — 1991
under graduate, MS Dos
Discover Card June 2013 - Present
Discover Card July 2011 - June 2013
Village Inn Restaurant January 2009 - July 2012
Skills
Fraud, Payments, Call Centers, Banking, Credit Cards, Risk Management, Collections, Credit, Financial Services, Process Improvement, Management, Credit Risk, Relationship Management, Security, Financial Risk, Customer Experience, Credit Analysis, Finance
Education
Rio Salado College 2011 — 2013
Primavera Online 2006 — 2008
Basic studies, Main studies
Paradise Valley High School 2005 — 2006
Main studies, Main studies
Glendale Community College
Associate's degree, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Discover Card 1990 - Present
United States Marine Corps October 1985 - October 1989
Skills
Credit Cards, Leadership, Call Centers, Process Improvement, Customer Service, Training, Team Building, Financial Services, Team Leadership, Payments, Management, Relationship Management, Coaching, Payment Card Processing, Credit, Analysis, Finance, Change Management, Project Management, Banking, Strategy
Education
Grand Canyon University 2008 — 2010
Master of Business Administration (M.B.A.), Emphasis in Finance
University of Phoenix 2002 — 2004
Business Management
Yardi March 2014 - Present
Yardi March 2014 - Present
Centershift September 2007 - March 2014
Centershift January 2009 - February 2014
Industrial Container January 2006 - April 2007
Discover Card August 2005 - January 2006
Skills
Network Security, Information Security, Penetration Testing, Web Application Security, Xen Server, Linux System..., Windows System..., Windows, Linux, CISSP, CEH, LPT, PCI DSS, Unix, VMware ESX, White Hat, Oracle VM Server, Xen, OVM, XenServer, XCP, PCI Standards, Active Directory, DNS, DHCP, Mac OS, Android, Networking
Education
ITT Technical Institute-Murray 2006 — 2013
Information System Security, Computer Science
Salt Lake Community College 2002 — 2003
Computer Programming
Adobe March 2015 - Present
Adobe September 2014 - February 2015
Adobe February 2013 - September 2014
Adobe Systems June 2011 - January 2013
Discover Card March 2001 - June 2011
Skills
Lead Generation, Salesforce.com, SaaS, Solution Selling, Digital Media, B2B, Account Management, Direct Sales, New Business Development, Digital Marketing, Enterprise Software, Sales Process, Product Management, Business Development, Cold Calling, Sales, Strategic Partnerships, Sales Presentations, CRM, Sales Operations, Sales Management, Channel Partners, Analytics, Cloud Computing, Demand Generation, Web Analytics, Product Marketing, Software Industry, E-commerce, Partner Management, Multi-channel Marketing, Sales Enablement
Education
Dixie State College
JAC Sports Transcription March 2013 - Present
CPS Security Solutions August 2002 - September 2006
Discover Card September 2001 - July 2002
Skills
PowerPoint, Microsoft Office, Public Speaking, Microsoft Excel, Microsoft Word, Interviewing Skills, Strong planning skills, Maintain Confidentiality, Deadline Driven, Medical Terminology, Medical Transcription, Medical Records, HIPAA, Electronic Medical..., Extensive...
Education
Kaplan University-Davenport Campus 2011 — 2013
Associate of Applied Science in Medical Transcription, Medical Transcription/Transcriptionist, 3.96
University of Phoenix 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Medical Records, 3.9
Lincoln Heritage WIT Group April 2015 - Present
AIG July 2014 - March 2015
Huntington National Bank April 2010 - May 2014
Discover Card March 2008 - April 2010
Skills
Consumer Lending, Business Lending, Residential Mortgages, Life & Health Insurance..., Series 6, Coaching Staff, Cross Selling, Cold Calling, Investments, Mortgage Lending, Commercial Lending, Credit, Loan Origination, Relationship Management, Loans, Finance, Insurance, Financial Services, Sales, Leadership, Customer Service, Sales Management, Financial Analysis, Management, Team Building, Public Speaking, Coaching, Business Coaching, Marketing
Education
Franklin University 2009 — 2013
Finance and Financial Management Services
DaVita May 2007 - Present
Baxter Healthcare 2007 - 2007
ACP 2005 - 2006
Discover Card 1999 - 2006
Discover Card 1999 - 2006
Alberto Culver Company 1995 - 1999
Skills
Technical Support, Disaster Recovery, Process Improvement, Troubleshooting, Customer Service, Information Technology, SharePoint, Databases, Software Documentation, Computer Hardware, Windows Server, Windows 7, Visio, XP
Education
Elmhurst College 1997 — 1999
Computer and Information Systems Security/Information Assurance
Triton-College 1991 — 1993
Associate's, Liberal Arts
West Leyden HS 1987 — 1991
Hester Jr High
Imagine Architectural Concrete December 2012 - Present
Merry X-Ray July 2010 - November 2012
Midwest Transmission Distributors LLC. September 2009 - March 2010
World Screening, Inc. September 2002 - August 2009
Discover Card November 2001 - September 2002
Skills
Customer Service, Microsoft Office, Sales, Payroll, Management, Invoicing, Accounts Payable, Human Resources, Accounting, Customer Satisfaction, QuickBooks, Microsoft Excel, Microsoft Word, Process Scheduler, Team Building, Spreadsheets, Budgets, Cold Calling, Accounts Receivable, Account Management
Education
Northern Arizona University 2000 — 2001
Communications
Mesa Community College
Communications
Zions Bank June 2007 - Present
Wells Fargo July 2004 - May 2007
Discover Card January 2002 - June 2004
Skills
Credit, Relationship Management, Finance, Banking, Commercial Lending, Loans, Financial Analysis, Credit Analysis, Small Business Lending, Consumer Lending, Investments, Commercial Banking
Education
University of Utah 2002 — 2004
Bachelor of Science, Communication/Business
Dixie State College 2000 — 2002
Associate of Science, Communications/Business
Tyndale House Publishers April 2005 - Present
Tyndale House Publishers April 2005 - Present
Discover Card 2002 - April 2005
Skills
Art Direction, Graphic Design, Layout, InDesign, Typography
Education
Eastern Illinois University 1995 — 1999
Bachelor's degree, Graphic Design
hhgregg July 2013 - Present
Discover Financial Services April 2013 - Present
Discover Card March 2013 - Present
Walmart May 2008 - February 2013
Steve & Barry's October 2004 - January 2005
Skills
Customer Service, Microsoft Technologies, Merchandising, Cashiering, Windows 7, Loss Prevention, Retail Sales, Retail, Telephone Skills, Customer Experience, Microsoft Excel, Call Centers, Social Networking, Facebook
Education
Hocking College 2005 — 2008
Accounting and Business/Management
Eastland-Fairfield Career and Technical Schools 2004 — 2006
Certificate of Completion, Animation, Interactive Technology, Video Graphics and Special Effects
C3/CustomerContactChannels, Inc. September 2014 - Present
Xerox Services, Inc. December 2011 - Present
Discover Card 2005 - 2009
Skills
Account Management, Customer Satisfaction, Call Centers, Troubleshooting, Customer Service, Health Insurance, Team Leadership, Customer Experience
Education
Glendale Community College
Samsung Electronics America April 2014 - Present
A&P Craft Corporation December 2013 - April 2014
Verizon Wireless April 2013 - December 2013
Discover Card October 2012 - April 2013
A&P Craft Corporation October 2011 - October 2012
Huntington Bank March 2011 - October 2011
J.P Morgan Chase April 2010 - February 2011
A&P Craft Corporation May 2005 - April 2010
Skills
Financial Services, Sales Management, Sales, Consumer Lending, Restaurant Management, Telemarketing, Marketing Communications, Customer Service, Selling, Credit, Leadership, Training, Marketing, Team Building, Cold Calling, Time Management, Management
Education
Edinboro University of Pennsylvania 2006 — 2011
Bachelor of Arts Degree, Speech Communications
Xerox April 2008 - Present
Regence BlueCross BlueShield of Utah 2005 - 2008
Discover Card 2004 - 2005
Skills
Big Picture Thinking, Highly Analytical, Highly Adaptable, Solution Oriented, Customer Oriented, Well-organized, Leadership Development, Big-picture Thinking, Solutions Marketing, Analytical Skills, Adaptation, Contact Centers, Call Center Development, Workforce Management, Customer Experience, Sla, Call Centers, Inbound Marketing, Customer Satisfaction, Customer Service, Team Leadership, Telecommunications
Education
Idaho State University 2002 — 2004
College of Southern Idaho 2000 — 2002
Associate of Arts (AA), Business/Commerce, General
Author June 2006 - Present
Maricopa Association of Governments May 2001 - Present
Intel January 2001 - May 2001
Motorola Flat Panel Display Division January 2000 - January 2001
AEC Express July 1997 - January 2000
Discover Card November 1996 - July 1997
Children's World July 1995 - November 1996
Arrowhead Satellite January 1994 - July 1995
Sears September 1993 - January 1994
British Telecom September 1991 - August 1993
Skills
Author, Writing, Entertainment, Published Author, Storytelling, Screenwriting, Public Speaking, Film, Film Production, Video Production, Creative Writing, Acting, Video, Stage, Blogging, Comedy, Festivals, Improvisation, Award-winning writer, Editing, Film Editing, Songwriting, Panel Moderator, Panel Discussions, Reference Manuals, Horror, Zombies, Star Wars, Costume Design, Voice Over, Scripting, Voice Acting, Prop Making, Presentations, Interviewing Skills, Social Media, Microsoft Office, Social Networking, Management, Presenter, Presentation Skills, Novels, Mental health awareness
Education
DeVry University 2004 — 2009
Bachelors, Technical Management
Suffolk College 1991 — 1993
GTEC National Diploma, Microelectronics and Computer Sciences
AdYapper May 2012 - Present
Sears Holdings Corporation March 2011 - May 2012
MyPoints.com September 2007 - February 2011
Discover Card January 2006 - September 2007
PeopleFilter March 2003 - January 2006
MyPoints 1999 - 2003
Fujitsu/Amdahl 1996 - 1999
Montgomery Ward 1996 - 1996
Ameritech (AT&T) 1995 - 1996
MCI (Verizon) 1990 - 1995
Skills
Online Marketing, Loyalty Marketing, Product Marketing, Email Marketing, Conversion Optimization, Loyalty Programs, Sms, Mobile Marketing, Operations Management, E-commerce, Customer Retention, Customer Loyalty, Customer Insight, Digital Marketing, Email Strategy, Direct Marketing, Database Marketing, CRM, Digital Strategy, Digital Media, Online Advertising, Rewards Programs, SMS, Marketing, Brand Loyalty, Start-ups, Product Management, Entrepreneurship, PPC, Marketing Strategy, Product Development, Analytics, Interactive Marketing, Integrated Marketing, Management, Advertising, Leadership, Social Media, Affiliate Marketing, Lead Generation, SEM, Sales, Web Analytics
Education
Loyola University Chicago
MBA, Finance
Cigna Home Delivery Pharmacy November 2012 - Present
Take Charge America, Inc. October 2000 - April 2012
Take Charge America, Inc. 2002 - 2004
Take Charge America, Inc. 2000 - 2004
Discover Card October 1993 - September 2000
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Outlook, 10 Key, Calendars, Avaya, NICE Call Recording, WITNESS 6 4 thru 6 9, Genesis Time Keeping, ADP Time Keeping, Oral & Written..., Analytical Skills, Interpersonal Skill, Internal Audit, Supervising, Job Scheduling, Coaching, Training, Presentations, Meeting Scheduling, Management, Time Management, Quality Assurance Review, Competitive Analysis, Data Analysis, Budget Analysis, Credit Analysis, Situation Analysis, Monitors, Requirements Analysis, Quality Assurance..., Evaluation, Calibration, Dispute Resolution, Conduct trending on..., Report/Document..., Analyze work reports, Certificate of..., Certificate of..., Budgets, Quality Assurance, Performance Metrics, Supervisory Skills, Customer Satisfaction, Contact Centers, Team Leadership, Team Building, Call Centers, Leadership
Education
Glendale Community College
Business/Office Automation/Technology/Data Entry
Rio Salado College
Business/Office Automation/Technology/Data Entry
University of Phoenix
Business Administration and Management, General
Windstream February 2013 - Present
Arrow Electronics August 2012 - February 2013
Samsung Telecommunications America 2006 - 2012
Milio's Restaurant May 2005 - August 2006
Discover Card September 2003 - May 2005
Nortel Networks January 1991 - March 2002
ITI - International Telecharge Inc June 1989 - January 1991
ITT - International Telephone & Telegraph May 1988 - June 1989
Motorola Mobility August 1986 - May 1988
Caterpillar Inc. January 1980 - December 1985
Skills
Network Design, Account Management, Staff Management, Technical Training, Pre-sales Technical...
Education
Hamilton Technical College 1985 — 1986
Associate of Arts and Sciences (A.A.S.), Electrical, Electronics and Communications Engineering
Western Illinois University 1975 — 1976
Business Administration and Management, General
WageWorks June 2013 - Present
WageWorks March 2011 - Present
Discover Financial Services 2004 - 2011
Discover Card 2001 - 2005
Skills
Customer Service, Call Center, Compliance, Team Building, Process Improvement, Change Management, Excel, Word, Coaching, Presentation Development, Operations Management, PowerPoint, Training, Team Leadership, Management, Microsoft Excel, Call Centers, Microsoft Word, Organizational..., Cross-functional Team..., Performance Management, Six Sigma, Customer Experience, Employee Training, Vendor Management, Customer Satisfaction, Customer Retention, CRM, Account Management, Employee Relations, Leadership
Education
Grand Canyon University 2006 — 2008
Masters of Science Leadership, Business
Grand Canyon University
Masters of Science, Leadership
Discover Financial Services June 2014 - Present
Discover Card May 2011 - May 2014
Discover Financial Services June 2010 - May 2011
Discover Financial Services January 2007 - June 2010
Discover Financial Services July 2006 - January 2007
Discover Financial Services July 2001 - July 2006
Discover Financial Services December 2000 - August 2001
Discover Financial Services September 1995 - December 2000
Intex International February 1994 - September 1995
47th Street Photo December 1993 - February 1994
Skills
Process Improvement, Six Sigma, Continuous Improvement, Workforce Management, Process Engineering, Business Process..., Credit Cards, Change Management, Data Analysis, Problem Solving, Microsoft Office, Analytics, Call Center, Business Analysis, Call Centers, Leadership, Operations Management, Project Management, Relationship Management, Strategy, Training, Management
Education
Villanova University 2014 — 2014
Lean Six Sigma Master Black Belt
Villanova University 2010 — 2011
CLSSBB, Lean Six Sigma
Goldey-Beacom College 1993 — 1995
University of Delaware 1992 — 1993
United Rentals November 2013 - Present
One Touch Direct April 2010 - July 2012
Discover Card April 2007 - December 2009
Skills
AP style Format, Microsoft Office, Microsoft Excel, Microsoft Word, Spreadsheets, COFEE Program, Cold Calling Experience, Leadership Development, Escalation Resolution, Team Leadership, High Closing Rate, Strategic Planning, Negotiation, Adaptability, Time Management, Organization, Customer Satisfaction, Customer Retention, Sales
Education
Everest University-Brandon 2009 — 2010
Registered Nursing/Registered Nurse
Everest University-Tampa 2009 — 2010
Associate's of science, Registered Nursing/Registered Nurse, 3.7
Providence Service Corp of Delaware July 2015 - Present
City of Wilmington October 2013 - July 2015
Copart April 2009 - June 2011
Discover Card November 2000 - June 2005
Skills
Change Management, Customer Service, Microsoft Excel, Microsoft Office, Negotiation, Operations Management, Process Improvement, Team Leadership, Outlook, PowerPoint, Microsoft Word, Team Building, Policy, Strategic Planning, Event Planning, Event Management, Budgets, Time Management, Social Networking, Social Media, Human Resources, Nonprofits, Data Entry, Access, Administration, Analysis, Administrative..., Payroll, Communication, Public Speaking
Education
Jacksonville State University
Business Administration and Management, General
Knoxville College
FacilitySource 2013 - 2014
FacilitySource April 2007 - April 2013
FacilitySource February 2010 - January 2011
FacilitySource March 2007 - February 2010
The Ohio State University Medical Center 1997 - 2002
Discover Card 1989 - 1997
Education
Franklin University 1997 — 1999
BS, Business Administration
Olentangy 1981 — 1985
Discover Card May 2011 - August 2011
Select Portfolio Sevicing February 2008 - March 2010
Walgreens August 2005 - January 2008
Skills
Revit, Microsoft Office, AutoCAD, BIM, Customer Service
Education
ITT Technical Institute-Murray 2011 — 2013
Associate's degree, Drafting and Design Technology/Technician, General
Valcentia High School 1998 — 2001
Dyno Nobel, Inc September 2008 - Present
Discover Card August 1990 - June 2008
Skills
SAP, Microsoft Excel, Microsoft Office, Customer Service, Lotus Notes, Process Improvement, Human Resources, Outlook, Employee Relations, Microsoft Word, Payroll, Budgets, Training, Software Documentation
Education
Madison Area Technical College 1980 — 1982
First Mortgage Company September 2013 - Present
Bank of Albuquerque February 2010 - September 2013
Charter Bank 2005 - 2010
APAC Customer Services 1999 - 2005
Faneuil Inc March 1997 - 1999
Discover Card 1985 - 1997
Skills
Customer Relations, Strategic Planning, Negotiation, Sales Management, Marketing Strategy, Contract Negotiation, Budgeting, Team Building, Business Strategy, Team Leadership, Advertising, Problem Solving, New Business Development, Online Marketing, Account Management, Change Management, Social Media Marketing, Social Media, B2B, Strategy Development, P&L responsibility, Budget Management, Competitive Analysis, Leadership Development, Business Planning
Education
Lake Forest Graduate School of Management 1989 — 1991
MBA, Marketing
Northwestern University 1982 — 1986
bs, business
Grace Hospice February 2014 - Present
Discover Financial Services August 2012 - February 2014
Discover Card October 2011 - June 2012
Discover Financial Services April 2011 - August 2011
Discover Financial Services October 2000 - March 2011
JCPenney Distribution Center October 1999 - September 2000
Skills
Banking, Relationship Management, Credit Risk, Management, Microsoft Office, Credit Analysis, Analysis, Financial Analysis, Non-profit Volunteer, Trend Analysis, Job Coaching, Microsoft Excel, Compliance Monitoring, Mentoring, Account Management, Process Improvement, Volunteering, Respite, Patient Support, Finance, Training, Call Centers, Customer Service, Leadership Development
Education
Post University 2013 — 2013
some credits toward a Masters Degree in Social Work, Social Work
Ohio Dominican University 2008 — 2011
Bachelor of Applied Science (BASc), Business Management
North Central State College 1997 — 1999
Mental and Social Health Services and Allied Professions
Discover Financial Services July 2013 - Present
Citi May 2012 - June 2013
Citicorp May 2011 - May 2012
Discover Card January 2010 - May 2011
Discover Card October 2008 - December 2009
AT&T May 2007 - October 2007
Skills
Credit, Credit Risk, Data Analysis, Electronic Trading, FX Options, Equities, Financial Analysis, Financial Modeling, Financial Risk, Fixed Income, Portfolio Management, Risk Management, SAS, Strategy, Valuation
Education
University of Chicago 2007 — 2008
Master of Science, Financial Mathematics
Indiana University Bloomington 2003 — 2007
Bachelor of Science, Finance & Accounting
Data Clairvoyance November 2013 - Present
Data Innovations, Inc. August 2002 - Present
Evoke Software October 2000 - January 2002
Computer Associates August 1998 - October 2000
Discover Card June 1997 - July 1998
Kemper Insurance May 1994 - June 1997
Country Insurance & Financial Services January 1993 - June 1994
Illinois State University June 1992 - June 1994
Skills
Data Governance, Data Modeling, Data Warehousing, Master Data Management, Data Quality, Business Intelligence, Erwin, Informatica, SDLC, Enterprise Architecture, Professional Services, Database Design, Databases, ETL, Data Profiling, Data Management, Integration, Data Architecture, Software Development, Visual Basic, Enterprise Software, Big Data, Data Integration, Solution Architecture, DB2, Performance Tuning, SSRS, Microsoft SQL Server, SSIS, Business Analysis, Business Objects, SOA, Requirements Gathering, SQL, Relational Databases, IT Strategy, Application Architecture, Systems Analysis, Agile Project Management, Architecture, PL/SQL, Requirements Analysis, EAI, Agile Methodologies, SaaS, COBOL, Software Project..., Websphere, Consulting, Oracle
Education
Illinois State University 1991 — 1994
BA Science, Computer Science and Economics
PSCU May 2010 - Present
PSCU Financial Services March 2008 - May 2010
Discover Card 1996 - 2008
Revlon Inc. July 1992 - July 1995
Revlon, Inc February 1989 - June 1992
Design House Inc., Division of Myron Manufacturing November 1987 - November 1988
Moore Business Forms, Rediform Division February 1981 - November 1987
Skills
Credit Cards, Microsoft Excel, Process Improvement, Instructional Design, PowerPoint, Credit, Coaching, Call Center, Team Building, Program Management, Training, Adobe Creative Suite, Webinars, Leadership Development, Presentation Development, Training Facilitation, Fun, Resume Writing, Special Needs, Parenting, Humor, Call Centers, Management, Training Delivery, Employee Engagement, Marketing, CRM, Microsoft Office, Staff Development, Team Leadership, Public Speaking, Performance Management, Instructor-led Training, Performance Improvement, Vendor Management, Needs Analysis, Talent Management, Captivate, Employee Relations, Organizational..., ADDIE, Workshop Facilitation, Blended Learning, E-Learning, Learning Management, Visio, Workforce Planning, Adult Education, Software Documentation, Change Management
Education
Dominican College of Blauvelt 1983 — 1986
B.S.
Dominican College of Blauvelt 1978 — 1982
Dominican College of Blauvelt 1978 — 1980
Bachelor of Business Administration (B.B.A.)
Bergen Catholic 1974 — 1978
Bergen Catholic 1974 — 1978
Academic plus 6 college credits from Iona College in business.
Wells Fargo Business Real Estate Financing September 2006 - Present
Wells Fargo Home Mortgage September 2006 - Present
The Princeton Review 2003 - 2006
Discover Card 1999 - 2006
Skills
Business Development, Product Marketing, New Business Development, Relationship Marketing, Business Strategy, Training & Development, New Market Growth, Marketing Strategy, Leadership, Relationship Management, Commercial Lending, Real Estate, CRM, Mortgage Lending, Loans, Banking, Sales, Credit, FHA, Commercial Real Estate, Loan Origination, Management, Credit Analysis, Sales Management, Investment Properties, Strategy, Customer Service, Mortgage Banking, Underwriting, Financial Services, Training, Portfolio Management
Education
Nassau Community College
Liberal Arts, Business/Commerce, General
State University of New York College at Old Westbury
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Crown Realty & Management May 2013 - Present
Crown Realty and Management May 2012 - April 2013
Discover Card April 1994 - September 2003
Skills
Proficient use of..., Customer Service, Microsoft Office, Time Management, Real Estate, Microsoft Excel
Education
Georgia Highlands College
First Data Corporation 1998 - 2002
Cardservice International 1997 - 2001
CyberCash 1996 - 1997
CES 1993 - 1996
NaBanco 1987 - 1993
Discover Card 1985 - 1987
Sears Outlet Stores, LLC 1983 - 1985
TImes Square Stores 1982 - 1983
A & P Supermarket 1979 - 1981
Education
Nassau Community College 1981 — 1983
Associate's Degree, Business Administration and Management, General
Farmingdale High School
SymphonyIRI Group October 2009 - Present
Symphony Marketing Solutions January 2008 - September 2009
ImmediateFX October 2006 - January 2008
Information Resources, Inc September 2002 - September 2006
BVM Olenti July 2000 - January 2002
Olenti LLC February 2000 - August 2000
Gooitech September 1997 - January 2000
U.S. Robotics February 1996 - August 1997
Discover Card June 1993 - January 1996
Skills
Technology Product..., Analytical Software, CPG Industry, Technical Architecture, Resource Management, New Business Development, Entrepreneurship, Data Warehouse..., Project Management, Business Intelligence, Agile Methodologies, Mobile Technology, Web Applications
Education
Lake Forest Graduate School of Management 2006 — 2010
MBA
Marquette University 1989 — 1993
BS
Lil' Drug Store Products January 2013 - Present
University Of Iowa - Tippie School Of Management March 2010 - January 2013
Frank N. Magid Associates May 2008 - March 2010
The Des Moines Register May 2006 - May 2008
Discover Card May 2007 - August 2007
The 10,000 Hours Show May 2006 - May 2007
Sayles Graphic Design October 2005 - May 2006
Skills
Social Media Marketing, Marketing Communications, Marketing Strategy, Event Planning, Strategic Planning, Project Management, Written & Oral..., Professional..., Marketing, Social Media, Market Research, CRM, Strategy, Direct Marketing, Team Leadership, Account Management, Copywriting, Recruiting, Press Releases, Media Relations
Education
University of Iowa - Henry B. Tippie College of Business 2011 — 2013
MBA, Marketing
Drake University 2004 — 2008
BSBA, Marketing & Management
True Value Company April 2014 - Present
Veritas Document Solutions May 2013 - April 2014
Sears Holdings Corporation September 2012 - May 2013
Sears Holdings Corporation December 2009 - September 2012
Discover Financial Services 2007 - 2008
Discover Card 1992 - 2008
Discover Financial Services 1999 - 2007
Discover Financial Services 1997 - 1999
Discover Financial Services 1995 - 1997
Discover Financial Services 1992 - 1995
Skills
Business Process, Data Analysis, Business Intelligence, Data Warehousing, Teradata, SDLC, Process Improvement, Oracle, Requirements Analysis, COBOL, Cognos, Team Building, Business Analysis, DB2, Requirements Gathering, Unix, Software Development, SQL, Quality Assurance, Business Requirements, Visio, ETL, Vendor Management, Software Project..., Software Documentation, Data Modeling
Education
Illinois State University 1980 — 1984
B.S., Business Administration and Management
Arizona Women Networking 2010 - Present
West USA Realty Revelation March 2009 - Present
Re/Max Elite June 2007 - February 2009
RE/MAX 2000 September 2005 - June 2007
Discover Card 1990 - 2005
Skills
Social Media, First Time Home Buyers, Short Sales, Sellers, New Home Sales, Buyer Representation, Relocation, REO, Advertising, Foreclosures, Investment Properties, Negotiation, Listings, Single Family Homes, Real Estate Transactions, Sales, Real Estate, Management, Investments, Selling, Tenant, Buyers, Real Property, Residential Homes, Referrals, Leases, Vacation Homes, SFR, Relocation Buyers, Move Up Buyers, HUD, Investors, ABR, Townhomes, Condos, 1031 Exchanges, e-PRO, Luxury, Seniors, National Association of..., Council of Residential...
Education
Mesa Community College
Doblin Monitor Group February 2011 - September 2011
Peer Insight June 2010 - February 2011
Conifer Research October 2009 - May 2010
The University of Chicago, Urban Education Institute May 2009 - September 2009
CTA, Chicago Transit Authority August 2008 - January 2009
Mobium Creative Group January 2006 - August 2008
Discover Card April 2002 - January 2006
Skills
Concept Generation, Ethnography, Analysis, Design Research, Workshop Facilitation, Design Strategy, Experience Design, Communication Design, Design Thinking, User-centered Design, User Experience
Education
The Institute of Design at Illinois Institute of Technology (ID) 2008 — 2009
MDM, Master of Design Methods, User-centered Design Research
Indiana University Bloomington 1998 — 2001
BSOF, Operatic Vocal Performance & Graphic Design
New England Conservatory of Music 1997 — 1998
N/A, Operatic Vocal Performance
The Park School of Baltimore Maryland 1983 — 1997
Playhouse 211 January 2010 - Present
Chase Bank November 2006 - September 2007
Discover Card May 1999 - December 2005
Discover Card April 1997 - May 1999
Discover Card July 1995 - April 1997
Education
Lenoir-Rhyne University 1991 — 1995
BA, Theatre Arts
A.I. duPont Highschool 1988 — 1991
Corestaff / Tiny Prints October 2014 - December 2014
Chapman Automotive Group July 2012 - July 2014
International Cancer Advocacy Network July 2011 - July 2012
Safeway September 2007 - July 2012
Discover Card July 2005 - September 2007
Skills
Photoshop, Illustrator, InDesign, Dreamweaver, HTML, Drawing, Painting, Autodesk Software, Adobe Audition, Sony Vegas, After Effects, Typing, Flash Animation
Education
DeVry University 2009 — 2012
Bachelor of Science (BS), Multimedia Design
Paradise Valley Community College 2004 — 2008
Associate of Arts (AA), Art/Art Studies, General
The Bancorp September 2015 - Present
The Bancorp November 2013 - September 2015
The Bancorp Bank April 2013 - November 2013
The Bancorp Bank February 2012 - April 2013
The Bancorp Bank September 2010 - January 2012
The Bancorp April 2007 - August 2010
Discover Card November 2005 - November 2006
MBNA March 2005 - October 2005
Skills
PowerPoint, Microsoft Word, Retail, Microsoft Excel, Microsoft Office, Banking, Finance, Management, Business Analysis, Process Improvement, Relationship Management, Financial Services, Account Management, Debit Cards, Customer Experience, Wealth Management, Credit Cards, Commercial Banking, Loans, Retail Banking, Payments, Financial Analysis, KYC, Small Business Lending, Deposits, Internet Banking, OFAC, Cross Selling, Business Process..., Business Relationship..., Risk Management, Commercial Lending, Business Objects
Education
Philadelphia University 2005 — 2006
BS, Business Management
La Sierra University 2003 — 2005
Business Management, Business Administration and Management, General
Wilmington University
Graduate Courses
BUTT (bodies under true transformation) Fitness December 2012 - Present
Subway March 2011 - August 2011
Discovery Bank March 2009 - August 2009
Discover Card January 2008 - March 2009
Skills
Leadership, Communication, Sales, Financial, Customer Service, Customer Satisfaction, Customer Oriented, Personal Training, Human Nutrition, Weight Loss Coaching, Weight Gain, Weight Loss, Weight Management, Cosmetics, Supplements, Applied Mathematics, Dance, Microsoft Word, PowerPoint, Microsoft Excel, Professional..., Kinesiology, Human Anatomy, Exercise Design, Exercise Equipment, Exercise Physiology, Business Process..., Fitness Consultation, Exercise Pychology, Exercise Techniques &..., Sports Nutrition, Pychology of Motivation, Nutritional Counseling, Functional Training
Education
Pinnacle Career Institute-North Kansas City 2011 — 2013
Associate's degree, Physical Fitness Technician
Dixie State College 2007 — 2008
N/A, General Studies
Better Business Bureau July 2012 - Present
American Express February 2011 - May 2012
Discover Card October 2008 - November 2010
Skills
10 Key, 66 WPM, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Fax, Lotus Notes, Google Apps, Google Maps, Gmail
Education
Glendale Community College 2012 — 2014
Peoria High School 2003 — 2007
Discover Card Financial Services September 2013 - December 2014
Discover Card 2007 - 2011
JPMorgan Chase 2002 - 2007
Merck Medco 1996 - 2002
Comp-U-Card 1994 - 1996
Skills
Microsoft Office, Access, Microsoft Excel, PowerPoint, Lotus Notes, Outlook, Apple Safari, Appleworks, Banking, Training, Research, Advertising, Quality Assurance, Customer Satisfaction, Customer Service, Management, Sales, Cold Calling, Testing, Call Centers, Analysis, Data Analysis, Software Documentation, Time Management, Process Improvement, Team Leadership
Education
Franklin University 1997 — 2000
Bachelor of Science, Marketing
Terra Technical College 1988 — 1992
Associate in Applied Science, Business Management/ Marketing
Marry Me In Indy! 2009 - Present
Fishers Guided Imagery October 2011 - December 2014
Juniper Bank March 2001 - January 2004
Discover Card March 1998 - June 2000
Skills
Customer Service, Coaching, Leadership, Event Planning, Management, Microsoft Office, Social Networking, Social Media Marketing, Social Media, Marketing, Public Speaking, Team Building, Facebook
Education
International Academy of Massage Science 1992 — 1993
Certified, Scientific Swedish Massage
Johnson & Wales University 1985 — 1987
AOS, Pastry Arts
Aetna Healthcare March 2014 - Present
Discover Financial Services January 2012 - March 2014
Discover Financial Services January 2011 - December 2011
Discover Card June 2009 - December 2010
Discover Financial Services February 2008 - June 2009
Baxter Healthcare Corporation 2000 - 2008
Baxter Healthcare October 1998 - October 2000
Baxter Healthcare July 1995 - October 1998
Skills
Content Management, SEO, User Acceptance Testing, Domain Management, WebTrends Analytics, Online customer..., Web Architecture, Call Center Operations, WebSphere Application..., Web Project Management, IIS, Apache, SunOne, Call Center, Customer Experience, SDLC, Call Centers, Enterprise Software, Mobile Devices, Management, Leadership, Project Portfolio..., Analysis, User Experience, Analytics, Marketing, Mobile Applications, Vendor Management, Testing, Training, Cross-functional Team..., Business Analysis, Financial Services, Business Requirements, Product Management, Strategy
Education
Marquette University 1990 — 1994
Bachelor of Science, Business Administration
Nationwide Insurance April 2006 - Present
Scottsdale Insurance Company April 2006 - Present
Green Tree Servicing April 1996 - April 2006
Discover Card April 1994 - April 1996
Skills
ECM, FileNet, Windows, Capture, Enterprise Content..., Websphere, Image Capture, WebSphere Application..., AIX, Documentum, Business Process Design, Business Process..., Java Enterprise Edition, Microsoft SQL Server, Weblogic, Requirements Analysis, DB2, SharePoint, Enterprise Architecture, Oracle, Business Analysis, Visio, Software Project..., Integration, Kofax, SDLC, Unix, Disaster Recovery, SQL, Business Process, Agile Methodologies, Vendor Management, Document Management, Linux, Business Intelligence, Solution Architecture, Requirements Gathering, Active Directory, HPUX 11i, Solaris, Windows Server, Mortgage Banking, Insurance, Credit Cards, Risk Management, Identity Management, IBM BPM, Web Services, IT Management, WebSphere
Education
Glendale Community College 2005 — 2006
Cisco Networking, Cisco Network CCNA, A
Glendale Community College 1991 — 1993
Walgreens May 2013 - Present
Rand McNally September 2009 - May 2013
Discover Card February 2008 - September 2009
BlueHammock.com November 2006 - December 2007
Experian April 2005 - November 2006
CDW Corporation September 1995 - April 2005
Skills
Marketing Analytics, Integrated Marketing, SEO, Web Content, Digital Marketing, Email Marketing, Metrics, Marketing Strategy, Online Advertising, Customer Acquisition, Case Studies, Direct Marketing, B2B Marketing Strategy, Collateral, E-commerce, Product Marketing, Lead Generation, Web Analytics, Omniture, Analytics, Management, Pricing Strategy, Cross-functional Team..., PPC, Mobile Marketing, Market Research, Online Marketing, Competitive Analysis, Media Planning, SEM, B2B, Sales, Market Planning, Strategy, Brand Management, CRM, Strategic Partnerships, Segmentation, Google Analytics, Business Development, Affiliate Marketing, Marketing, Digital Strategy, Direct Mail, Leadership, Trade Shows, B2B Marketing, Multi-channel Marketing, Product Development, Interactive Marketing
Education
Keller Graduate School of Management of DeVry University 2003 — 2006
MBA
Dominican University 1989 — 1993
Bachelor of Arts
International Business Machines September 2000 - Present
Discover Card June 1997 - August 2000
Skills
Business Analysis, Process Improvement, Management, Business Intelligence, CRM, SAP, Project Management, Leadership, Account Management, Accounting, Analysis, Vendor Management, Business Process..., Customer Service
Education
Glendale Community College 2009 — 2014
Associate's degree, General Business
Ironwood High School 1994 — 1998
Diploma
Hotel Grand Chancellor Palm Cove February 2014 - April 2015
Novotel Palm Cove November 2012 - February 2014
Marriott International February 2012 - June 2012
Discover Card August 2011 - February 2012
Skills
Customer Service, Food, Catering, Hospitality, Restaurants, Microsoft Excel, Microsoft Word, Teamwork, Time Management, Splus, Vortex, ArcGIS, Scuba Diving, Presentation Skills, Animal Husbandry, Animal Science, Ecology, animal trapping, Ecological Research, Scientific Analysis, Research
Education
James Cook University 2012 — 2015
Bachelor of Science (B.Sc.), Zoology/Ecology, 5.04 / 7
Salt Lake Community College 2009 — 2011
Associate of Science (A.S.), General Studies, 3.4 / 4
Discover Financial Services April 2011 - August 2011
Discover Card December 2009 - August 2011
Discover Card August 2008 - December 2009
Discover Card July 2007 - July 2008
Skills
Analytics, Customer Acquisition, Product Development, Marketing, Cross-functional Team..., Online Marketing, Management, Project Management, Marketing Strategy, Integrated Marketing, Leadership
Education
Medical University of South Carolina 2013 — 2015
Master's degree, Physician Assistant
Indiana University Bloomington 2003 — 2007
Bachelor of Science, Marketing
Houghton Mifflin Harcourt August 2013 - Present
Maximum Pixelation January 2007 - Present
Lynch2 February 2000 - August 2013
Discover Card January 1996 - August 1999
Skills
Blogging, Project Management, Social Media, SEO, Gaming, Coordinating Events, Event Planning, Resource Management, Creative Writing, Video, Sales, HTML, Management, Leadership, Email Marketing, Marketing, Social Media Marketing
Education
Eastern Connecticut State University 1984 — 1990
BS, Elementary Education
Eastern Connecticut State University
BS Elementary Education
Andrea's Closet March 2003 - Present
Deluxe Financial Services February 2008 - January 2009
Papa Johns February 2006 - January 2008
Discover Card August 2005 - December 2005
Skills
Time Management, Management, Customer Service, Competitive Analysis, Finance, Microsoft Excel, Accounting, Banking, Auditing, Credit, Mergers & Acquisitions, Managerial Finance, Nonprofits, Invoicing, CSS
Education
Glendale Community College 2005 — 2011
Barry Goldwater high school, Paradise Valley community college
High school diploma, Basic education
JPMorgan Chase 2006 - 2008
Discover Card January 2002 - September 2006
Education
Glendale Community College 2000 — 2000
Camelback High School 1986 — 1988
Muze Clothing LLC August 2006 - Present
MovieQuoter July 2011 - Present
Muze Clothing August 2006 - January 2009
Dormie Restaurant Group January 2002 - January 2007
Discover Card January 1997 - January 2002
Skills
Social Media Marketing, Social Networking, Social Media, Event Planning, Marketing, Public Relations, Web Design, Web Development, Web Content, Web Services, Digital Media, Management, New Media, Affiliate Marketing, Customer Service, YouTube, Sales, Online Marketing, Digital Marketing
Education
Le Cordon Bleu College of Culinary Arts-Scottsdale 1999 — 2001
Associates, Culinary Arts
Discover Financial Services April 2013 - Present
First Data Corporation November 2010 - June 2012
American Express Incentive Services May 2009 - June 2010
MasterCard Worldwide June 2007 - March 2009
Discover Financial Services July 2004 - June 2007
Discover Financial Services June 2002 - June 2004
Discover Card July 2000 - June 2002
Sonnenschein Nath & Rosenthal LLP 1998 - 2000
Village of Grayslake April 1990 - July 1994
Skills
Cross-functional Team..., Product Management, Strategy, Business Analysis, Program Management, Business Development, Product Development, E-commerce, Management, Leadership, Financial Statement..., Competitive Analysis
Education
Northern Illinois University 1991 — 1995
MPA
Illinois State University
Bachelor's Degree, Political Science
Discover Card November 2012 - Present
Bank of America August 1991 - May 2012
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
University of Delaware 2009 — 2010
Paralegal Certificate Program, Legal Assistant/Paralegal, A
Goldey-Beacom College 2001 — 2007
Bachelor of Computer Information Systems, Computer Information Systems/ General, 3.85 A
USAA Federal Savings Bank June 2013 - February 2015
USAA Federal Savings Bank August 2009 - June 2013
Fairway Financial Solutions July 2008 - August 2009
WaMu July 2003 - June 2008
Metris Companies 2001 - 2003
First USA March 1998 - September 2001
GE 1996 - 1998
Discover Card 1986 - 1996
Unites States Army - 82d Airborne Division August 1981 - August 1985
Skills
Process Improvement, Risk Management, Leadership, Executive Management, Banking, Management, Call Centers, Financial Services, Mortgage Lending, Program Management, Credit Cards, Loans, Strategic Planning, Vendor Management, Loss Mitigation, Call Center, Operations Management, Credit, Portfolio Management, Analysis, Business Analysis, Six Sigma, Training
Education
CBA Executive Banking School 2013 — 2015
Honors Graduate and Tem Wooldridge Award Recipient
The University of Texas at Austin - Red McCombs School of Business 2013 — 2013
Leading Change, Certification
Franklin University
Furman University
University of Phoenix
Kiki Ander Consulting July 2015 - Present
Visit Santa Barbara March 2011 - July 2015
Visit Santa Barbara June 2008 - March 2011
IDEA Engineering May 2006 - May 2008
The Shand Group February 2005 - March 2006
IDEA Engineering September 2004 - October 2004
Discover Card May 2000 - June 2004
The Limited August 1999 - May 2000
Skills
Online Advertising, Marketing, Email Marketing, Social Media Marketing, Marketing Strategy, Advertising, Marketing Communications, Social Media, Integrated Marketing, Brand Management, Brand Development, Online Marketing, Event Planning, Digital Marketing, Interactive Marketing, Creative Direction, SEO, Public Relations, Strategic Planning, New Business Development, Event Management, Business Development, Management, Digital Strategy, Direct Marketing, Product Marketing, Direct Mail, E-commerce, Strategy, Product Management, Lead Generation, Mobile Marketing, SEM, Development &..., Competitive Analysis, Strategic Brand..., RFP Oversight, Sponsorship and..., Creative Production..., Customer Experience, Experiential Programming, Website Consultation, Project Management, Stakeholder Management
Education
Miami University
Bachelor of Science in Marketing
Regents College
Stick Sisters November 2011 - Present
AJM Interiors September 2008 - Present
Discover Card August 1985 - October 2003
Skills
Sales, Negotiation, Conflict Management, Public Speaking, Sales Management, Customer Service, Microsoft Office, Social Media, Team Building, Microsoft Excel, Coaching, PowerPoint, Process Improvement, Accounting, Microsoft Word, Project Management
Education
Johnson County Community College 2008 — 2012
Interior Design - Entrepreneur
@WalmartLabs 2013 - Present
Discover Card October 2006 - November 2013
United Airlines January 2005 - October 2006
HCL Technologies 2003 - 2004
SLK Software 2000 - 2003
Skills
SDLC, Software Project..., Requirements Analysis, Business Analysis, SQL, Data Warehousing, Oracle, SOA, Visio, DB2, Unix, Java Enterprise Edition, Web Services, Agile Project Management, Waterfall, Java, Agile Methodologies, Project Management, Business Intelligence, Enterprise Architecture, Solution Architecture, ETL, Requirements Gathering, Data Modeling, Software Development, Websphere, Databases, Unix Shell Scripting, PL/SQL, Scrum, XML, Integration, Microsoft SQL Server, Weblogic, Systems Analysis, Web Applications
Education
Northwestern University 2007 — 2009
Master of Science (M.S.), Information Technology
Manipal Institute of Technology 1996 — 2000
Bachelor of Engineering (B.E.), Electronics and Communications
Discover Card Senior ManagerDiscover Financial ServicesNovember 1994 - Present
Education
Elmhurst College 1985 — 1989
Deloitte & Touche June 1998 - Present
Advanta June 1995 - June 1998
Discover Card August 1991 - June 1995
Skills
Fixed Income, Securitization, Accounting, Structured Finance, Finance, Financial Modeling, Management Consulting, Capital Markets, Analysis, ABS, Internal Controls, Valuation, Portfolio Management, Corporate Finance, Analytics
Education
Temple University 1995 — 1998
MBA, Finance
Drexel University 1986 — 1991
B.S., Finance
Chase Paymentech 2001 - Present
Discover Card October 1985 - December 1997
Skills
Electronic Payments, Credit Cards, Business Development, Sales Management
Education
LIU Post 1977 — 1981
BSBA, Finance & Marketing
MasterCard December 2007 - Present
Discover Card March 1994 - August 2007
Various January 1991 - February 1994
Gaylord Container January 1988 - December 1990
Education
Keller Graduate School of Management 1991 — 1993
MBA, Marketing
Stephens College 1982 — 1986
BA, Business Education
Richmond, The American International University in London
Business Education
Jackson Hewitt January 2012 - April 2012
Actively Seeking Employment July 2010 - January 2012
Citi Cards March 2008 - June 2010
Harbor Capital Advisors, Inc. August 2007 - December 2007
Walgreens Health Initiatives October 2005 - April 2007
Discover Card 1988 - 2005
Discover Financial 1988 - 2005
Discover Card Services 1988 - 2005
Discover Financial Services, Inc. 1990 - 1996
First Wisconsin Corporation 1986 - 1988
Skills
Credit Cards, Financial Analysis, Accounting, Finance, Financial Audits, Financial Reporting, Financial Risk, Financial Services, Internal Controls, Leadership, Management, Risk Management
Education
Illinois State University 1980 — 1984
Bachelor of Science, Accounting
Costco Wholesale 2015 - 2015
Vi July 2012 - September 2014
Discover Card November 2008 - July 2011
Discover Card December 2007 - November 2008
Discover Card April 2005 - December 2007
Discover Card March 2001 - April 2005
Eliance Corp May 1999 - June 2000
Corporate University Xchange, Inc September 1998 - June 1999
Progressive Insurance April 1996 - June 1997
Progressive Insurance May 1994 - April 1996
Skills
Talent Management, Performance Management, Organizational..., Employee Training, Training, Leadership, Strategy, Process Improvement, Management, Strategic Planning, Staff Development, Team Management, Call Centers, Policy, Customer Service, Onboarding, Employee Engagement, Employee Relations, Talent Acquisition, Leadership Development, New Business Development, Project Management, Succession Planning, Vendor Management, Human Resources
Education
University of Phoenix
Master of Arts, Organizational Management
Gustavus Adolphus College 1985 — 1989
Bachelor of Arts, Speech Communications
Wells Fargo dealer svcs 2013 - Present
Cnac 2012 - 2013
Discover Card 2011 - 2012
GMAC 2004 - 2008
Skills
Team Building, Strategic Planning, Management, Sales, Leadership, Marketing Strategy, Microsoft Office, Process Improvement, Customer Service, Public Speaking
Education
Franklin University 1999 — 2001
MBA, ORG. DYNAMICS
Uahs 1985 — 1989
High school, College/University Preparatory and Advanced High School/Secondary Diploma Program
Pacific College of Oriental Medicine 1979 — 1984
Bachelor of Arts (BA), Hispanic studies
Ocu
Ocu
see resume June 2012 - Present
Cost Plus World Market October 2010 - April 2012
Coldwater Creek September 2010 - October 2011
The Body Shop July 2009 - September 2010
Dick's Sporting Goods January 2008 - June 2009
Limited Brands 2004 - 2007
Limited Brands January 2000 - January 2004
banana republic January 1999 - December 1999
Old Navy 1996 - 1999
Discover Card 1996 - 1998
Skills
Merchandising, Visual Merchandising, Loss Prevention, Stores, Retail, Budget Management, Organizational..., Apparel, Team Leadership, Assortment, Inventory Control, Employee Relations, Planograms, P&L Management, Budgets, Training, Coaching, Program Management, Leadership, Merchandise Planning, Cross-functional Team..., Management, Time Management, Sales, Employee Training, Analysis, Store Management, Change Management, Teamwork, Trend Analysis, Strategy, Team Building, Performance Management, Inventory Management, Customer Service, New Store Development, Recruiting, Big Box, Profit, Hiring, Customer Experience, Operations Management, Driving Results, Shrinkage, Income Statement, POS, Associate Development, Multi-unit, Store Operations, District Management
Education
Franklin University 1995 — 1998
Bachelor of Science, Applied Communications
Franklin University
Bachelor's degree, Applied Communications
Servicemaster October 2010 - Present
ServiceMaster April 2006 - October 2011
Discover Financial Services September 1995 - January 2006
Discover Card 1996 - 2006
Ameritech 1994 - 1995
The Signature Group 1991 - 1994
The Bradford Group 1987 - 1991
Skills
Database Marketing, Customer Acquisition, Direct Marketing, Lead Generation, Analytics
Education
Loyola University Chicago
MBA, Finance
Discover Card June 2000 - March 2002
Household International March 1993 - June 2000
Ameritech August 1990 - March 1993
Skills
Marketing, Marketing Strategy, Forecasting, Customer Service, Training, Team Building, Account Management, Selling, Negotiation, Budgets, Strategic Planning, Leadership, Process Improvement, Social Media, Program Management, Management, Sales
Education
North Park University 1988 — 1990
Bachelor of Science (BS), Marketing
Prairie State College 1987 — 1988
Associate in Liberal Arts, Real Estate
McGraw-Hill Education November 2014 - Present
McGraw-Hill Education May 2010 - October 2014
Lloyds Banking Group August 2007 - May 2010
Capital One 2003 - 2007
Dovetail Solutions, LLC. 1995 - 2003
Discover Card 1984 - 1989
Skills
Leadership Development, Organizational..., Management Training, Executive Coaching, Mediation, Change Management, Performance Management, Talent Management, 360 Feedback, Mentoring, Employee Engagement, Management Development, Coaching, Leadership, Strategy
Education
Teachers College of Columbia University
MA
Ithaca College
BA
Signarama Schaumburg October 2013 - Present
Allstate May 2013 - September 2013
Citi (TTI of NY) September 2012 - April 2013
University of Phoenix July 2002 - April 2013
Hospira (AIM Consulting) October 2011 - June 2012
Allstate Insurance December 2001 - August 2011
Information Builders July 2000 - December 2001
Kornick Consulting August 1996 - June 2000
Discover Card May 1988 - June 1995
Skills
SDLC, Business Analysis, Business Intelligence, Requirements Analysis, Vendor Management, Visio, Process Improvement, Integration, Resource Management, Oracle, ETL, ITIL, SharePoint, SQL, PMO, Hyperion Planning, Essbase, MaxL, Access, Microsoft SQL Server, SAP, Systems Analysis, DB2, MS Project, Clarity, Change Management, Crystal Reports, IDMS, Problem Solving, Leadership, Software Project..., Pharmaceuticals, Insurance, Credit Cards, Onshore and Offshore, Mentoring, Software Documentation, Pharmaceutical Industry, Management Consulting, Strategy, Requirements Gathering, Management, Risk Management, Consulting, Governance, Business Process..., Information Technology, Project Portfolio..., Pre-sales, IT Strategy
Education
Lake Forest Graduate School of Management 1990 — 1994
Master, Business Administration
Northern Illinois University 1979 — 1983
B.S., Computer Science
The Ohio State University
Business, Management, Marketing, and Related Support Services
University of Phoenix
Federal Home Loan Bank of Chicago January 2004 - Present
Grainger July 2008 - April 2009
Bank of America 2001 - 2003
YOUCentric 2000 - 2001
Belk Stores Services January 1997 - January 2000
Discover Card 1995 - 1997
CCC Information Services 1993 - 1994
Accenture 1989 - 1993
Skills
Process Improvement, SDLC, Strategic Planning, ROI Justification, Strategy Alignment, Innovation, Leadership, IT Strategy, Consulting
Education
University of Illinois at Urbana-Champaign - College of Business 2007 — 2009
MBA
Furman University 1984 — 1988
BA, Business Administration/Finance
The Scotts Miracle-Gro Company November 2009 - Present
Discover Card April 2006 - November 2009
Discover Card August 2004 - April 2006
Kraft Foods 2000 - 2004
Kellogg's 1999 - 2000
Kelley School of Business, Indiana University 1997 - 1999
Mamma Ilardo's June 1996 - August 1997
Total Research Corp 1993 - 1996
Education
Indiana University - Kelley School of Business 1997 — 1999
Master of Business Administration (MBA), Marketing
Rutgers University-New Brunswick 1989 — 1993
BS, Marketing
Discover Card May 2003 - Present
Discover Financial Services 2003 - Present
Kraus Consulting, Inc January 1996 - May 2003
Coopers & Lybrand Consulting 1989 - December 1995
EDS Group September 1985 - 1989
Skills
Credit Cards, Business Analysis, DB2, Process Improvement, Data Warehousing, Visio, Requirements Analysis, SQL*Plus, Oracle SQL, SDLC, Program Management, Vendor Management, ETL, Project Management, Requirements Gathering, Analytics, Data Modeling
Education
Iowa State University - College of Business 1981 — 1985
Bachelor of Business Administration (BBA), Management Information Systems, General
Takeda Pharmaceuticals U.S.A., Inc. May 2011 - Present
Takeda Pharmaceuticals October 2006 - May 2011
Takeda Pharmaceuticals May 2005 - October 2006
Discover Card February 1985 - September 2004
Skills
Excel, PowerPoint, Outlook, Management, Marketing, SharePoint, Microsoft Excel, Human Resources, Microsoft Office, Product Launch, Pharmaceutical Industry, Sales, Leadership, Cross-functional Team...
Education
University of Phoenix 2009 — 2010
Eastern Illinois University
Waste Management 2013 - Present
Waste Management February 2003 - 2013
Discover Card January 1996 - February 2003
Sunshine Marketing 1990 - 1992
Skills
Sales Management, Sales, Sales Process, Waste Management, Salesforce.com, Recycling, Cold Calling, New Business Development, Sales Operations, Sales Presentations, Direct Sales, Negotiation, Selling, Contract Negotiation, Customer Retention, Solution Selling, Waste, Customer Satisfaction
Education
Glendale Community College
Moog Space and Defense April 2008 - Present
Discover Card August 1997 - April 2008
Skills
JavaSE, Java, Java Enterprise Edition, SDLC, C++, Qt, ANSI C, Linux, UML, XML, GWT, Smart GWT, SQL, Embedded Systems, Embedded Linux, EPDM, Communication Protocols, User Interface Design, Software Engineering, Software Project..., Software Development, Software Design, Embedded Software, Integration, System Architecture, Unix, SOA
Education
Northern Illinois University 1992 — 1994
Bachelor of Science (B.S.), Computer Science
Lewis University 1989 — 1991
Aviation Flight Management
Discover Financial Services November 2002 - August 2006
Discover Card 1985 - 2006
Education
Limestone College 1980 — 1983
Longo and Associates, Ltd January 2005 - Present
Darcy's Painting January 2000 - Present
Volleyball Coaching September 1995 - Present
Casino Association of Indiana June 2006 - December 2006
Vietnam Veterans of America March 2002 - August 2005
Discover Card 1995 - 1998
Discover Card 1995 - 1998
Discover Financial Services 1995 - 1998
Skills
Event Planning, Community Outreach, Fundraising, Social Media, Public Relations, Public Speaking, Nonprofits, Customer Service, Sales, Team Building, Project Management, Coaching
Education
Indiana University Bloomington 1991 — 1995
Eisenhower
Discover Card March 2014 - Present
FINACIAL SERVICES January 2002 - Present
Discover Financial Services April 2010 - February 2014
Discover Card July 2002 - June 2010
Discover Card 2002 - 2008
UNITED COLORS OF BENITTON May 2005 - December 2007
Skills
Credit Cards, Management, Customer Service, Training, Call Center, Credit, Financial Services, Relationship Management, Vendor Management, Banking, Customer Experience, Process Improvement, Risk Management, Analytics, Credit Risk, Portfolio Management, Leadership, Sales, Employee Engagement, Coaching, Consumer Lending, Project Management, Hiring, Customer Retention, Call Centers, Business Analysis, Six Sigma, Performance Management, Dialer Management, Team Leadership
Education
Franklin University 2009 — 2010
Master's of Science, Marketing and Communication 2009
The Ohio State University 2002 — 2005
Bachelor's of Science, Fashion Merchandising
American Electric Power June 2015 - Present
R.C. Olmstead August 2011 - May 2015
Discover Card December 2010 - July 2011
OCLC July 2009 - October 2010
WDS Global October 2008 - March 2009
Saint Alphonsus Regional Medical Center October 2006 - November 2007
T-Mobile November 2000 - September 2006
Mescalero Apache School August 1996 - June 1999
Queens Borough Public Library September 1992 - June 1995
Luther College 1988 - 1990
Skills
Project Management, Quality Improvement, Call Center, Management, Training, Leadership, Program Management, Coaching, Data Analysis, Process Improvement, Business Analysis, Team Building, Customer Service, Strategic Planning, Team Leadership, Performance Management, Public Libraries, Vendor Management, Budgets, Software Documentation, Quality Assurance, PMP, Visio, Call Centers, Outsourcing
Education
University of Phoenix 2007 — 2008
MBA
University of Washington 1990 — 1992
MLS, Library and Information Science
Luther College 1986 — 1990
BA, English
Legendary Baking August 2012 - Present
Item X Innovations, Inc. 2007 - 2012
Celestial Seasonings 2003 - 2007
Discover Card 1995 - 2001
J. Walter Thompson 1993 - 1994
Skills
Award Winning Product..., Marketing Strategy..., Brand Planning, Advertising, Product Marketing, Brand Management, Online Marketing, Direct Marketing, Digital Marketing, Marketing Strategy, Marketing, Brand Development, Integrated Marketing, Marketing Communications, Customer Insight, Marketing Management, Consumer Products, Online Advertising
Education
Loyola University Chicago
MA
Hope College
BA
West Ottawa High School
Mather LifeWays January 2010 - Present
Discover Card July 1999 - July 2009
Skills
Customer Service, Social Media, PowerPoint, Microsoft Excel, Microsoft Office, Event Planning, Nonprofits, Public Speaking, Marketing Communications, Community Outreach, Training, Public Relations, Program Management, Budgets
Education
Harper College 2000 — 2006
Glenbrook South HS
Discover Financial Services November 1987 - Present
Discover Card November 1987 - June 2011
Discover 2002 - 2004
Skills
Vendor Management, Process Improvement, Risk Management, Disaster Recovery, Credit Cards, SDLC, Infrastructure, Project Management, IT Management, Business Analysis, Change Management, Business Process..., Project Portfolio..., Outsourcing, Program Management, IT Strategy, Business Continuity..., ITIL, Business Intelligence, Visio, Banking, Software Project..., Requirements Analysis, PMP, PMO, Call Centers, Enterprise Architecture, Financial Services, Governance
Education
Keller Graduate School of Management of DeVry University 2002 — 2004
Masters of Information Systems Management, IT
University of Arizona 1979 — 1985
B. Sc., Production and Operations Management
Utah First Federal Credit Union February 2009 - Present
Paul Law Offices October 2001 - February 2009
Discover Card October 1990 - October 2001
Skills
Finance, Loans, Mortgage Banking, Credit, Mortgage Lending, Risk Management, Financial Services, Portfolio Management, Credit Cards, Credit Analysis, Customer Service, Consumer Lending, Loan Origination, Credit Risk, Performance Management, Process Improvement, Project Management, Strategic Planning
Education
Fairfield University 1984 — 1986
Associate's degree, Architecture & Interior Design
Salt Lake Community College
Journalism
Discover Card 2008 - Present
University of Kentucky August 2006 - Present
Education
University of Kentucky 2006 — 2008
Master of Science, Statistics
Georgetown College 2002 — 2006
Bachelor of Science, Mathematics
Discover Network Senior ManagerDiscover Financial Services LLC1987 - Present
Discover Card 1987 - Present
DFS Services LLC 1987 - Present
Education
The Ohio State University 1984 — 1987
Bachelor of Science, Social Studies Education
Fashion Institute of Technology 1980 — 1982
A.A.S., Fashion Buying and Merchandising
TransUnion February 2000 - Present
Discover Card January 1999 - January 2000
SPS Payment Systems (Morgan Stanley) January 1996 - January 1999
TransUnion - Affiliates January 1983 - December 1995
Skills
Sales, Analytics, Account Management, Credit Cards, Relationship Management, Credit, Credit Risk, Salesforce.com, Financial Risk, Customer Acquisition, Solution Selling, Risk Management, Customer Retention, Portfolio Management, Strategic Partnerships, Executive Management, CRM, Strategy, Prospecting Skills, Closing Business, Credit Analysis, Retention Strategies, Growth Strategies, Microsoft Office, Leadership Development, C Level Selling, High Achiever, Engaging Public Speaker, Sales Motivation, Financial Sales, Motivational Speaking, Public Speaking, Hunter, Risk Analysis
Education
Nazarene Bible College 2008 — 2011
Bachelor's Degree, Pastoral Studies/Counseling, Dean's List
The Ohio State University 1977 — 1980
BA, English/Language Arts Teacher Education
HSBC April 2004 - Present
Household International November 1999 - April 2004
Discover Card September 1997 - November 1999
ICI Dulux Paints Ireland September 1994 - May 1997
Rekitt & Colman January 1994 - September 1994
Education
Trinity College Dublin 1994 — 1997
MA, Marketing
Dublin Institute of Technology 1989 — 1993
BSc. Mgmt, Marketing
Goldman Sachs Asset Management December 1996 - Present
Goldman Sachs 1996 - Present
Discover Financial 1994 - 1996
Discover Card 1994 - 1996
Skills
Asset Management, Equities, Fixed Income, Mutual Funds
Education
University of Limerick 1992 — 1994
BSC, Information Technology
Galway-Mayo Institute of Technology 1991 — 1994
Diploma, Information Technology
Global Logistics Properties August 2015 - Present
Exelon September 2008 - January 2015
Discover Card January 1999 - May 2008
Baxter 1993 - 1998
Synectics, Inc. 1991 - 1998
Recognition Equipment, Inc. 1980 - 1984
Skills
Project Management, SQL, Change Management, Team Leadership, Microsoft Excel, Unix, ERP, Testing, Integration, Software Documentation, Vendor Management, Requirements Analysis
Education
Iowa State University 1976 — 1980
Bachelor of Science (BS), Statistics
Iowa State University 1976 — 1980
Bachelor's of Science, Statistics + Computer Science
Jill Musso Freelance Design March 2010 - Present
HIP Advertising May 2005 - March 2010
DISCOVER FINANCIAL SERVICES 2000 - 2005
Discover Card 2000 - 2005
Skills
Advertising, Direct Mail, Creative Strategy, Marketing, Creative Direction, Direct Marketing, Integrated Marketing, Adobe Creative Suite, Brochures, Graphic Design, Art Direction, Corporate Identity, Typography, Corporate Branding
Education
Eastern Illinois University 1996 — 2000
BFA, Art/Graphic Design
Discover Financial Services Programming ConsultantDiscover Financial ServicesJune 1987 - Present
Discover Card 1987 - Present
Skills
SDLC, SQL, Business Analysis, Visio, Requirements Analysis, Requirements Gathering, Programming, DB2, Unix, Software Project..., Business Intelligence, COBOL
Education
University of Illinois at Chicago 1985 — 1987
Masters, Economics
Loyola University Chicago 1980 — 1985
Bachelors, Computer Science
L& G Contracting September 2007 - Present
Navistar Inc 2010 - 2012
Discover Card 2003 - 2005
Skills
Datastage, ETL, Data Warehousing, Data Modeling, Teradata, Informatica, Dimensional Modeling, Data Warehouse..., DB2, SDLC, Business Intelligence, Requirements Gathering, Enterprise Architecture, Oracle, SOA, Requirements Analysis, Solution Architecture, Data Integration, DataStage
Education
Illinois State University 1984 — 1987
Bachelor of Science degree, Computer Science
William Rainey Harper Jr 1982 — 1984
Associate degree in Science
Retired, US Army, COLONEL October 2013 - Present
Hi-Health Corporation May 2011 - October 2013
Macy's November 2008 - January 2012
Discover Card May 2005 - August 2007
AZ Army National Guard October 2002 - October 2004
Skills
Accounting, 3PL, Army, Budgets, Command, DoD, Event Planning, International Logistics, Logistics Management, Military, Military Experience, Operational Planning, Program Management, Public Speaking, Sales, Security Clearance, Supply Chain, Supply Chain Management, Time Management, Transportation, Warehousing
Education
Gateway Community College 2002 — 2007
Radiology
Western International University 1990 — 1991
B.A., Business Management
Discover Card 2010 - Present
Discover Financial Services March 2008 - Present
Discover 1999 - Present
Discover Financial Services July 1998 - February 2008
Skills
Talent Acquisition, Onboarding, Applicant Tracking..., Talent Management, Recruiting, Employee Benefits, Succession Planning, Training, Performance Management, HRIS
Education
Haverford College 1989 — 1993
BA
Retired from Discover October 1986 - Present
Discover Card 1986 - Present
Skills
Financial Services, Process Improvement, Call Center, Credit, Credit Cards, Call Centers, Team Building, Operations Management, Risk Management, Banking, Customer Experience, Vendor Management, Business Analysis, Program Management, Leadership, Training, Change Management, Performance Management, Management, Coaching, Relationship Management, Customer Retention, Strategy, CRM, Employee Training, Data Analysis, Team Management, Team Leadership, Recruiting, Leadership Development, Customer Satisfaction, Employee Engagement, Account Management, Cross-functional Team..., Outsourcing, Talent Management
Education
University of Phoenix 2004 — 2006
MAED, Adult Education
Grand Canyon University 1982 — 1986
B S, Business Administration
Vanguard February 2008 - Present
Discover Card May 1995 - February 2008
Discover Card 1995 - 2008
Skills
PowerPoint, Customer Service, Microsoft Excel, Microsoft Office
Education
Mesa Community College
Infogroup November 2012 - Present
Infogroup January 2011 - November 2012
First National Bank of Omaha 2009 - January 2011
Mutual of Omaha April 2004 - July 2009
Discover Card 2000 - 2004
Household International 1992 - 2000
Skills
Segmentation, Direct Marketing, Analytics, Direct Mail, Lead Generation, Customer Acquisition, Vendor Management, Database Marketing, Email Marketing, SAS, Credit Cards, Data Analysis, Banking, Account Management, Business Intelligence, Campaign Management, Multi-channel Marketing, CRM, Strategy, Integrated Marketing, Strategic Partnerships, B2B Marketing, Marketing Strategy, Digital Marketing
Education
Minnesota State University, Moorhead
MBA, Marketing
Shanley High School
Shanley High School
Shanley High School
University of Maryland College Park
BS, Chemistry
Walgreens November 2012 - Present
US Cellular May 2011 - August 2012
US Cellular June 2009 - May 2011
Kingsway Financial Services Inc. January 2007 - May 2009
Allstate Insurance July 2006 - January 2007
JPMorgan Chase - Chase Insurance June 2005 - July 2006
SBC March 2004 - November 2004
Cingular Wireless May 2001 - October 2003
Comdisco July 1999 - March 2001
Discover Card July 1998 - July 1999
Skills
SDLC, Process Improvement, Business Analysis, Vendor Management, Requirements Analysis, Requirements Gathering, Cross-functional Team..., Project Management, Agile Methodologies, Business Process, Team Leadership, Team Building, Business Process..., Telecommunications, Visio, Business Requirements, User Acceptance Testing, MS Project, Analysis, Quality Assurance, Testing, Management, Strategy, IT Strategy, Integration
Education
Illinois State University 1974 — 1976
BS, Business Administration
Channel Factory February 2015 - Present
Restoring Our Character June 2007 - Present
Opera Mediaworks January 2014 - 2015
Quantcast 2012 - 2014
The Millennial Effect May 2009 - 2014
AudienceScience 2012 - 2012
adMarketplace January 2011 - 2012
Microsoft August 2008 - August 2009
Discover Card 2007 - 2007
Skills
Online Marketing, Youth Mentoring, Marketing Strategy, SEM, PPC, Email Marketing, Advertising, Account Management, Competitive Analysis, Marketing, Public Relations, Targeted Advertising, Public Speaking, Event Planning, Data Analysis, Copywriting, Budgets, Microsoft Office, Publishing, Microsoft Excel, Research, Customer Service, Training, Integrated Marketing, Social Networking, Management, Strategy, SEO, Social Media Marketing, Creative Direction, Mobile Marketing, Digital Strategy, Online Advertising, Media Planning, Digital Media, Lead Generation, Web Analytics, Interactive Marketing
Education
Howard University
B.B.A., Marketing
Discover Card November 2011 - Present
Discover Card May 2000 - November 2011
Ameritech January 1998 - January 2000
Quill January 1994 - January 1998
Skills
Credit Cards, Personal Loans, Cards, Credit, Segmentation, Project Management, Financial Services, Loans, Analytics
Education
Illinois State University 1989 — 1992
B.S, Marketing
Nationwide Insurance March 2007 - Present
Nationwide Insurance March 2006 - March 2007
Discover Card April 2004 - March 2006
Discover Card April 2003 - February 2004
Discover Card January 2001 - April 2003
Skills
WebSphere Application..., IBM Workload Deployer, WebSphere DataPower XC10, Rational Automation..., Cognos, Guidewire, IBM BPM, Websphere, Java Enterprise Edition, WebSphere Datapower, Guidewire PolicyCenter, Guidewire ClaimCenter, Linux, iTKO LISA, Solaris, Middleware, Troubleshooting, SOA, DB2, SDLC, Enterprise Architecture, AIX, IBM AIX, WebSphere, Visio
Education
Ohio Dominican University 2001 — 2003
Bachelors of Science, Business Administration
DeVry University 1998 — 2001
Discover Card January 2015 - Present
JPMorgan Chase & Co. August 2013 - September 2014
TransUnion Credit Bureau October 2004 - July 2013
AT&T Mobility April 2002 - August 2004
Network Plus / Broadview Networks June 2001 - February 2002
Skills
Strategic Planning, PowerPoint, Customer Relations, Process Improvement, Public Speaking, Word, Problem Solving, Compliance, Customer Service, Team Building, Data Analysis, Analysis, Program Management, Business Analysis, Team Leadership, Business Strategy, Visio, Writing, Business Intelligence, Governance, Event Planning, Risk Management, Change Management, Coordination, Administration, Time Management, Mentoring, Call Center, Negotiation, Proposal Writing, Banking, Outlook, Sales Process, Business Development, Insurance, Leadership
Education
Elizabeth City State University 1981 — 1985
Bachelor of Science, Business Administration
Stericycle 2015 - Present
Stoney River Legendary Steaks 2006 - 2015
Stoney River Legendary Steaks 2005 - 2006
Stoney River Legendary Steaks 2002 - 2005
sanofi-aventis 2001 - 2002
Discover Card 1998 - 2001
Discover Card 1993 - 1998
Skills
Hospitality, Management, Menu Development, Restaurant Management, Restaurants, Sales, Food, Food & Beverage, Team Building, New Restaurant Openings, Hospitality Management, Event Planning, Marketing, Event Management, Customer Service, Food, Catering, Sales Management, Strategic Planning, Leadership, Marketing Strategy, Customer Satisfaction
Education
Miami University
Bachelor's Degree
American Express Business Travel October 2013 - Present
Affordable Travel March 2003 - Present
Centurylink July 2011 - May 2013
Discover Card June 2010 - June 2011
US Airways February 2007 - November 2007
Landeros Inc January 2001 - October 2007
State of Oregon November 1995 - January 2005
Skills
Sales, Ticketing, Account Management, Tourism, Food, Travel Management, Business Travel, CRM, Customer Service, Hospitality Management, Management, Customer Satisfaction, Hospitality Industry, Online Travel, Hospitality, Resorts, Leisure Travel
Education
H & R Block 2000 — 2000
Licensed Tax Preparer, Tax Preperation
Trend Business 1993 — 1994
Business Management, Accounting
Lane Community College
International Business
Shasta College
Business Administration and Management, General
IBM 2005 - 2010
Discover Card 1995 - 2004
Education
National Institute of Technology Warangal
Long & Foster Companies April 2012 - Present
Tier Technologies September 2009 - September 2011
Oberryman Insurance Company, LLC April 2005 - August 2009
Movie Gallery October 2001 - February 2005
Discover Card December 1991 - July 2001
CoreStates Bank 1989 - 1990
Skills
Excel, Word, Customer Service, Cash Handling, ACH
Education
Goucher College 1986 — 1990
BA, Management
USAA November 2005 - September 2011
Discover Card February 1999 - October 2005
Skills
Opening New Accounts, Reference Checking, Savings Accounts, Cd, multi line phone, high call volume
Education
Glendale Community College 1982 — 1983
Business/Commerce, General, ?
Maricopa County June 2006 - Present
Maricopa County March 2000 - June 2006
Metris Companies May 1999 - January 2000
McKesson December 1998 - April 1999
Discover Card April 1996 - December 1998
Skills
Software Project..., Waterfall, Agile Project Management, .NET, Microsoft Office, Microsoft Excel, Visio, Visual Basic, SQL Server, SQL, Crystal Reports, PowerPoint, JavaScript, Java, C++, CSS, COBOL, JCL, Business Objects, Project Execution, Project Delivery, MS Project, Program Management, Process Improvement
Education
University of Phoenix 2004 — 2006
Bachelor of Science, Information Technology
DeVry University 1994 — 1998
Computer Information Systems
Discover Card 1995 - 2002
Victoria's Secret February 1998 - December 2001
Education
Miami University
Discover Financial Services March 2013 - Present
Discover Card November 2010 - March 2013
Discover Financial Services 2007 - 2010
Discover Financial Services 2000 - 2007
Skills
Raising and hatching..., Leadership, Negotiation, Call Centers, Management, Policy, Vendor Management, Process Improvement, Training, Business Analysis, Risk Management, Performance Management, Analysis, CRM, Team Management, Recruiting, Change Management, Operations Management, Project Management, Strategy, Sales, Finance, Time Management, Microsoft Excel
Education
Rio Salado College 2013 — 2013
paralegal, Law
Rio Salado College 2012 — 2012
Urban Farming
Glendale Community College 1974 — 1975
USAA October 2006 - Present
Discover Card January 2006 - October 2006
Olive Garden January 2005 - November 2005
Skills
Customer Service, Training, Sales, Insurance, Organization &..., Innovation Development, Leadership, Communication
Education
Rio Salado College 2007 — 2010
Associates of General Studies
Grand Canyon University
In Process
Federal Financial Group LLC October 2003 - Present
Discover Card October 1990 - November 2001
Education
Mesa Community College 1982 — 1993
Westwood High School 1972 — 1975
Neutron Industries April 2012 - June 2012
Western Inventory Services Inc. January 2012 - April 2012
Empereon Marketing Services June 2011 - September 2011
Gordon-Darby Inc. [ADEQ] June 2010 - September 2010
Wal Mart January 2008 - November 2009
Domino's Pizza February 2006 - September 2008
TSA November 2002 - November 2004
American Express March 2001 - September 2001
Liberty Mutual Insurance October 2000 - February 2001
Discover Card January 1996 - October 2000
Skills
Account Management, Sales, Call center operations, Credit Cards, Food Service Operations, Chef, Cashiering, Service Delivery, Physical Security, Computer Network..., database management, Small appliance repair, Car repair, PC Building, Ham Radio, Chainsaw, delivery driving, Customer Service, Telecommunications..., Credit Card Marketing, Retail Inventory, Military Training
Education
Glendale Community College 2001 — 2001
Professional Certification, Cisco Network Administration
Rio Salado Community College 2001 — 2001
Professional Certification, Credit Card Customer Service
Arizona School of Real Estate and Business 2000 — 2000
Property and Casualty Insurance Agent's Licence, Insurance
Paradise Valley Community College 1993 — 1995
AA, Sociology
Take Charge America, Inc. 2009 - 2012
Discover Card February 1995 - September 2009
Skills
Customer Service, Flexibility, Perfect Attendance, Problem Solving, Organized Multi-tasker, Budgeting
Education
Lamson College
Diploma as a Word Processor
Maricopa Skill Center
Certified as General Office Clerk
Phoenix College
Cooking and Related Culinary Arts, General
Coach Wells Fargo Bank July 2010 - April 2012
Apple IPhone October 2008 - June 2010
Tier One & Tier Two May 2007 - October 2008
VerizonWireless October 2006 - May 2007
American Express September 2006 - February 2007
Bank of America August 2006 - October 2006
University of Phoenix February 2006 - July 2006
Discover Card May 2004 - June 2005
Education
Northern Arizona University 2010 — 2015
Glendale Community College
High School Diploma
NAU
Pursuing Political Science
Discover Card 2006 - Present
Discover Card 2006 - Present
Skills
Construction, Cooking, Camping, fishing
Education
Moorpark College
Law
Scents November 2009 - January 2014
Discover Card November 1996 - November 1999
Skills
Retail, Data Entry, People Skills, Office Management, Payroll
Education
Reavis High School 1953 — 1957
Glendale Community College
Discover Card November 1999 - March 2009
Dun & Bradstreet Information Services GmbH April 1971 - November 1993
Education
Milwaukee Area Technical College 1967 — 1969
Associate's Degree, Business
FLS Connect January 2003 - Present
Discover Card April 1994 - August 2002
Skills
Management, Call Centers, Team Building, Team Leadership, Customer Retention, Customer Satisfaction, CRM, Training, Sales Operations, Operations Management, Process Improvement, Forecasting, Vendor Management, Contact Centers, Sales Management, Performance Management, Employee Training, Leadership, Coaching, Customer Experience, Time Management, Sales, Account Management, Customer Service, Strategic Planning, Fundraising, Telemarketing
Education
Glendale Community College
Consumer Financial Protection Bureau September 2013 - Present
Huntington National Bank September 2010 - September 2013
Huntington National Bank July 2005 - September 2010
Huntington National Bank November 2002 - July 2005
Bank One May 2001 - November 2002
Discover Card August 1992 - May 2001
United Consumer Financial Services February 1990 - August 1992
US Navy February 1985 - February 1990
Education
Lorain County Community College
Associate of Arts (AA), Sociology
Ohio Dominican University
Master of Business Administration (MBA)
The Ohio State University
Bachelor of Arts (BA), Interactive Communications
American Express 2005 - 2014
Discover Card September 2004 - April 2005
Education
Glendale Community College 2003 — 2014
Good Neighbor Insurance, Inc January 2015 - Present
Liberty Mutual Insurance January 2006 - January 2015
Discover Card October 1995 - January 2006
Skills
Customer Service, Process Improvement, Call Centers, Risk Management, Banking, Financial Services, Insurance, Outlook, Customer Experience, Microsoft Word, Sales, General Insurance, Health Insurance, Credit
Education
Grand Canyon University 1990 — 1995
Bachelor's Degree, Christian Studies
Grand Canyon University 1990 — 1995
Bachelor of Science (BS), Psychology
Cigna November 2011 - August 2013
Humana March 2008 - October 2011
CVS/Caremark October 2002 - March 2008
Discover Card December 1987 - October 2002
Skills
Microsoft Excel, Customer Service, Digital Media, Outlook, PowerPoint, Research, Microsoft Word, Leadership, Photoshop, Public Speaking, Social Media, Training, Event Planning
Education
Morehead State University 1976 — 1980
Bachelor of Arts (B.A.), Radio and Television