First USA
Address: The Innovation Centre, 1 Ainslie Rd, Hillington Park, Glasgow G52 4RU Hours: Open ⋅ Closes 5PM Thursday9am–5pmFriday9am–5pmSaturdayClosedSundayClosedMonday9am–5pmTuesday9am–5pmWednesday9am–5pmSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: 0871 641 3010: Place name: : : : : Website: : Category: Website: https://www.firstpointusa.com/ Category: Sports Management and Promotion Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question Add a photoThank you for sharing!Your photo will be posted publicly on Google.Contribute MoreFinishedUpload public photos of FirstPoint USA Posting publicly on the Web Write a review Reviews"All staff I dealt with were extremely helpful and friendly." "Overall a good company that provide a great service to its clients." "Nicola Issac, Callum are excellent people to work with, 'think' together with !" View all Google reviews Latest PostsPosts from FirstPoint USA View previous posts on Google
First USA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at First USA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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First USA Employees
AgFirst Farm Credit Bank February 2011 - Present
Wilmington Trust August 2010 - February 2011
MDA Lending Solutions August 2004 - August 2010
Walsh, Monzack and Monaco, PA January 2003 - August 2004
First USA October 1998 - December 2002
Skills
Corporate Governance, Risk Management, Banking, Loans, Credit, Corporate Law, Credit Risk, Compliance, Consumer Lending, Commercial Mortgages, Mortgage Lending, Commercial Lending, Commercial Banking, Structured Finance, Insurance
Education
Widener University School of Law 2001 — 2005
Doctor of Law (JD)
Royal Holloway, University of London 1997 — 1998
Master of Arts (MA), Medieval and Renaissance Studies
University of Delaware 1991 — 1995
Bachelor of Arts (B.A.), European History
Pursuit August 1992 - Present
First USA August 1995 - August 2001
MCI/WorldCom August 1992 - August 1995
Skills
Interior Design, Event Planning, Music Production, Entertainment, Event Management, Music, Singing, Photography, Creative Writing, Social Media Marketing, Social Media, Film, Band, Television, Social Networking, Video Production, Screenwriting, Songwriting, Acting, Film Production, Public Speaking, Music Videos, Theatre, Voice Over, Blogging, Video, Producing, Editing, Music Industry, Drama, Sound, Recording, Concerts, Musical Theatre, Vocal, Voice Acting, Songs, Composition, Bands
Education
Southwestern Assemblies of God University
Theology
Gail Borden Public Library March 2009 - Present
Hendrickson January 2006 - November 2008
DaimlerChrysler Truck Finance March 2002 - January 2006
First USA 1996 - 2001
Berlin Industries 1991 - 1995
Skills
Project Management, Active Directory, Windows Server 2008, Service Level Agreements, Communication Training, Disaster Recovery, Vendor Management, IT Management, Process Improvement, IT Strategy, Troubleshooting, Windows, Windows Server, Integration, Microsoft SQL Server, Business Analysis, Databases, Firewalls, VPN, Network Administration
Education
St. Ambrose University 1982 — 1986
BA, Marketing, Psychology, Economics
Alleman High School 1978 — 1982
High School
AstraZeneca January 2015 - Present
1&1 Internet, Inc. February 2012 - August 2014
AGS 2003 - 2010
AGS 2002 - 2005
First USA 2001 - 2002
First USA 1999 - 2001
Concord EFS (formerly EPS, Inc.) 1996 - 1999
Concord EFS (formerly EPS, Inc.) 1996 - 1996
Multiple Companies and Delaware County School System 1983 - 1996
Skills
Human Resources, Benefits Administration, Employee Benefits, Employee Training, Onboarding, FMLA, Training Facilitation, Customer Service, Management, Employee Relations, Employee Engagement, Performance Management, EEO, Affirmative Action, Project Management, Talent Management, Training, Leadership
Education
Shippensburg University of Pennsylvania
BS, Business Education
Widener University
Masters, Education
Archbishop Prendergast High School
Diploma
ERA Courtyard Real Estate February 2011 - Present
Dobson Metro Realty February 1998 - February 2011
first usa 1997 - 2000
First USA March 1997 - January 1998
Skills
Sellers, Real Estate, Buying, Selling, GRI, First Time Home Buyers, FHA, Relocation, First Time Buyers, New Home Sales, Buyer Representation, Short Sales, e-PRO, Fair Housing, equal housing, Mediation, Real Estate Transactions, Marketing, Investors, Single Family Homes, Property Management, ABR, Referrals, Negotiation, Listing Homes, Move Up Buyers, Seniors, 1031 Exchanges, Real Estate Development, Townhomes, HUD, REO, Buyers, Commercial Real Estate, Luxury, Real Property, Foreclosures, Condos, Seller Representation, Income Properties, New Homes, Senior Real Estate, Brokerage, Listings, Investment Properties, Residential Homes, Waterfront, SFR, Relocation Buyers, National Association of...
Education
Oklahoma State University 2008 — 2012
General, Business
Real Estate 1998 — 2012
Bachelor's degree, Sociology
Fine Art Photography by Bill Camarota 2008 - Present
ProPhotoMagic and Graphic Design by Bill Camarota January 2004 - Present
GameStreamer, Inc. May 2010 - August 2010
Help-U-Sell Real Estate 2010 - 2010
Yell Adworks September 2004 - November 2008
Music Choice March 2003 - January 2004
HomeNet February 2001 - March 2003
Infonautics February 2000 - January 2001
First USA August 1998 - January 2000
IST January 1996 - June 1999
Skills
Photoshop, Graphics, Graphic Design, User Experience, Publishing, Layout, Photography, Adobe Creative Suite, Social Media, Brochures, Facebook, Digital Photography, Illustrator, Web Design, Dreamweaver, InDesign, Advertising, Video, Copywriting, Illustration, Adobe Acrobat, Logo Design, CSS, Editing, Brand Development, Digital Media, Posters
Education
American Graphic Institute 2009 — 2009
Adobe Flash and InDesign training
Communication Styles Workshop 2008 — 2008
Communications
NAPP Photoshop Seminars 2002 — 2008
Adobe Photoshop
Atlantic County Technical and Vocational School 1976 — 1977
Photography, Lithoghrapy
Stockton University 1975 — 1976
Film, Cinema
Holy Spirit High School 1969 — 1973
eBay Enterprise January 2014 - Present
eBay Inc December 2012 - Present
Ebay, Inc. January 2010 - January 2014
Bill Me Later, Inc. September 2001 - May 2010
First USA 1996 - 1999
Skills
Payments, Product Strategy, Online Payments, Strategic Partnerships, E-commerce, Entrepreneur, New Venture Development, Fundraising, Strategic Planning, E-payments, Entrepreneurship, Mobile Payments, Product Management, Mergers & Acquisitions, Start-ups, Strategy, Analytics, Business Development, Corporate Development, Enterprise Software, Executive Management, Leadership, Mobile Commerce, SaaS, Venture Capital, Innovation Management
Education
Miami University 1984 — 1988
Bachelor of Science (BS), Finance, General
St. James Department of Human Resources August 2008 - Present
Lafourche Parish School Board August 1999 - June 2003
First USA June 1997 - June 1999
Skills
Community Outreach, Nonprofits, Program Development, Public Speaking, Government, Change Management, Grant Writing, Stakeholder Management, Policy, Strategic Planning, Research, Policy Analysis, Project Management, Program Evaluation, Fundraising
Education
Nicholls State University 1999 — 2002
Bachelor of Science (BS), Education
Southern University in Baton Rouge, LA 1994 — 1997
Bachelor of Science (BS), Theraupeutic Specialist
Experian November 2010 - Present
Citigroup May 2009 - October 2010
Citigroup May 2009 - November 2009
JPMorgan Chase August 2005 - May 2009
First USA November 2001 - August 2005
Wachovia January 1999 - November 2001
Wachovia Bank October 1996 - January 1999
AT&T 1996 - 1996
Barnett Bank 1995 - 1996
UJA-Federation 1991 - 1995
Skills
Risk Management, Credit Cards, Marketing, Strategy, Cross-functional Team..., Analytics, Financial Services, Process Improvement, Business Analysis, Credit Risk, Management, Banking, Portfolio Management, Analysis, Business Development, Program Management, Credit, Financial Risk, Leadership, Segmentation, Account Management, Marketing Strategy, Team Leadership, Retail Banking, Sales, Product Development, Loans, CRM, Business Intelligence, Management Consulting, Relationship Management, Vendor Management, Consumer Lending, Business Process..., Payments, Credit Scoring, Predictive Analytics, Basel II, Customer Acquisition
Education
Hofstra University 1983 — 1986
Affinion Group April 2002 - Present
Affinion Group April 2002 - March 2011
First USA April 1995 - April 2000
Skills
Call Center, Benefits Administration, Access, Customer Service, Onboarding, Project Management, Training, Strategic Planning, PowerPoint, Quality Assurance, Payroll, Microsoft Excel, Microsoft Word, Microsoft Office, Coaching, Call Centers, Six Sigma, Analysis, Avaya, Vendor Management, Leadership, Team Building, Performance Management, Team Leadership, Customer Satisfaction, Customer Experience, Management, Process Improvement, Avaya Technologies, Customer Retention, Workforce Management, CRM, Business Analysis, Account Management, Operations Management
Education
Ohio Dominican University 2005 — 2008
Parollion August 2015 - Present
Palms of Pasadena hospital June 2013 - August 2015
Bay Pointe Nursing Pavilion April 2013 - June 2013
Apollo Health and Rehab June 2012 - June 2013
BayCare Health System November 2003 - June 2012
St. Anthony Hospital November 2003 - June 2012
St. Petersburg General Hospital January 2004 - November 2004
J P Morgan Chase January 2003 - January 2004
First Data Merchant Services January 2000 - January 2001
First USA January 1999 - January 2000
Skills
PICC lines, Central Lines, EKG, Certified EKG Technician, PALS, Microsoft Office, Beacon, Meditech, ICU, Medical/Surgical, Vital Signs, Nursing Process, Inpatient, Telemetry, Wound Care, Nursing, Emergency Nursing, Medical Records, Healthcare, IV, Medical Monitoring, Nursing Education, BLS, Acute Care, ACLS, Patient Safety, Hospitals, Healthcare Management, EMR, Emergency Room, EHR, Healthcare Information..., Pediatrics, Home Care, Patient Advocacy, Critical Care, Ambulatory, Cerner, Patient Education, Medication..., Physicians, Epic Systems, Registered Nurses, Direct Patient Care, JCAHO, Physician Relations, Utilization Management, Nursing Care, CPOE, Quality Patient Care
Education
State College of Florida-Manatee-Sarasota 2013 — 2015
BSN, Registered Nursing/Registered Nurse
Breckinridge School of Nursing Tampa FL 2010 — 2012
Associate of Science, Nursing
Electronic Arts (EA) February 2014 - Present
Dell February 2012 - February 2014
Dell April 2006 - February 2014
Sears, Roebuck and Co. July 2002 - July 2006
First USA July 1997 - July 2002
Skills
Account Management, Visio, Process Improvement, Enterprise Software, Program Management, Leadership, ITIL, Vendor Management, PMP, Salesforce.com, Business Analysis, Management, Project Management, Cross-functional Team..., Change Management, Strategic Planning, Service Delivery, Training, Team Leadership, Call Centers, Agile Project Management, SaaS, Business Process..., Software Project..., Team Building, Outsourcing, Integration, Project Portfolio..., CRM, Telecommunications, Business Intelligence, Strategy, Business Process, Product Management, Communication Skills
Education
St. Edward's University
Organizational Communication
Geekvengers June 2012 - Present
HVHC, Inc. January 2012 - February 2013
Calliope Talent Agency October 2012 - January 2013
Sedgwick April 2008 - July 2010
First USA September 1998 - March 1999
QVC August 1995 - April 1997
San Antonio College Radio KSYM 90.1 January 1995 - May 1995
Chuck E. Cheese's September 1991 - February 1995
Skills
Voices, Voice Acting, Voice & Accent, Blogging, Video Blogging, Interviews, Geek Culture, Comic Books, Comic Art, Film History, Film Criticism, Broadcast Journalism, Video Podcasts, comic history, Sports History
Education
San Antonio College 1994 — 2010
Associate of Arts (A.A.), Radio and Television, 2.75
John Jay High School 1989 — 1993
High School diploma, N/A, 3.0
Workday October 2011 - Present
SAP America, Inc. May 2005 - October 2011
Hyperion Solutions July 2002 - June 2005
Comshare November 2000 - June 2002
First USA April 1998 - November 2000
Arthur Andersen February 1997 - April 1998
KPMG 1990 - 1997
Skills
Integrity, Leadership, Customer Service, Team Management, Sales Management, Workday, SaaS, Human Capital, Human Resources, Cloud Computing, Solution Selling, Enterprise Software, Professional Services, Direct Sales, Account Management, Business Intelligence, Sales Process, Strategic Consulting, CRM, ERP, HRIS, Lead Generation, Management, SAP HR, Analytics, People Skills, Business Development, Start-ups, Sales Operations, Partner Management, Business Strategy, SAP, Competitive Analysis, Business Process..., Business Alliances, Software Industry, Complex Sales, Go-to-market Strategy, Strategic Partnerships, Sales Enablement, Pre-sales, Demand Generation, Consulting, Channel Partners, Selling, Strategy, Outsourcing, Business Process, Executive Management, Cold Calling
Education
University of Baltimore 1992 — 1994
MBA, Management & Strategy
Mount Saint Mary's College 1986 — 1990
BS, Accounting
Bishop Kenrick High School 1982 — 1986
High School Diploma, College Prep
Housing Authority of the City of Austin December 2005 - Present
Housing Authority of the City of Austin August 2002 - December 2005
Housing Authority of the City of Austin March 2001 - August 2002
Housing Authority of the City of Austin May 1998 - March 2001
Housing Authority of the City of Austin May 1997 - May 1998
LifeWorks April 1996 - October 1997
Austin American-Statesman September 1994 - May 1997
The University of Texas at Austin July 1991 - June 1996
First USA June 1993 - August 1994
NuStats April 1993 - October 1993
Skills
Affordable Housing, Community Outreach, Disaster Recovery, Employee Relations, Employee Training, Team Building, Management, Policy, Microsoft Excel, Microsoft Word, PowerPoint, Coordination, Government, Internet, Leadership, Negotiation, Office Management, Organization, Research, Photoshop, Strategic Planning, Problem Solving, Quality Assurance, Quality Auditing, Event Planning, Customer Service, Marketing
Education
The University of Texas at Austin 1990 — 1994
Bachelor of Arts, Psychology / Sociology
The University of Texas at El Paso 1988 — 1989
Psychology
Texas A&M University 1986 — 1987
Psychology
American InterContinental University 2008 - Present
Brown And Joseph March 2008 - October 2008
Brennan And Clark 2005 - 2007
Metalworking Technologies 2004 - 2005
Oxford Bank 2002 - 2004
chase bank 1996 - 2002
first usa 1996 - 2002
Skills
Call Center, Customer Service, Outlook, Access, Public Speaking, Toastmasters, Copywriting, Direct Marketing, Newsletters, Operations Management, Event Planning, Call Centers, Coaching, Leadership Development, Leadership, Management, Program Management, Social Networking, Team Building
Education
Southern Illinois University, Carbondale 1986 — 1998
Bachelor of Science (BS), Restaurant/Food Services Management
Harper College 1983 — 1987
Associates, Genereal Education requirements
Charleston Place Hotel October 2013 - Present
Piggly Wiggly Carolina May 2011 - October 2013
Charleston County Government October 2004 - May 2011
Bank One July 2000 - June 2004
First USA February 1999 - July 2000
Bank One/First USA May 1997 - February 1999
Skills
Performance Management, Employee Relations, Employee Training, Business Coaching, Leadership Development, Public Speaking, Human Resources, Leadership, Management, Training, E-Learning, SharePoint, Organizational..., Onboarding, Succession Planning, HR Policies, Interviews, Change Management, PeopleSoft, Training Delivery, Team Building, Instructional Design, New Hire Orientations, Personnel Management, Staff Development, Organizational..., Program Management, Employee Engagement, Benefits Administration, Time Management, HRIS, Talent Acquisition, Policy, Recruiting, Employee Benefits, Resume Writing, Talent Management, Career Counseling
Education
Indiana Institute of Technology 2012 — 2013
Master of Science (M.S.), Organizational Leadership
Indiana Institute of Technology 2004 — 2012
Bachelor of Business Administration (B.B.A.), Human Resources
Comcast Cable February 2015 - Present
JP Morgan Chase 2004 - February 2015
Bank One 2002 - 2004
First USA 2000 - 2002
First USA 1998 - 2000
Skills
Information Security, Information Security..., Incident Management, CISSP, Vulnerability Assessment, Firewalls, IT Strategy, Security, Risk Management, IT Management, Information Technology, Leadership, PCI DSS, IT Service Management, Networking, Network Security, Computer Security, Threat & Vulnerability..., CISM, CISA, Data Loss Protection, Governance, Data Privacy, Risk Assessment, IT Audit, IT Risk Management, Business Continuity, Vulnerability Management, Security Architecture..., Penetration Testing, Intrusion Detection, Program Management
Education
Penn State University
Master's degree, Homeland Security - Information Security & Forensics
Thomas Edison State College
Bachelor's degree, Electronics Engineering Technology
TIAA-CREF September 2015 - Present
T. Rowe Price October 2013 - March 2015
T. Rowe Price October 2007 - October 2013
T. Rowe Price 2001 - 2007
T. Rowe Price 2000 - 2001
First USA 2000 - 2000
Unilever Bestfoods 1998 - 1999
Unilever Bestfoods 1997 - 1998
Unilever Bestfoods 1996 - 1997
Skills
Cross-functional Team..., Strategic Planning, Marketing Strategy, Competitive Analysis, Segmentation, Integrated Marketing, Product Marketing, Direct Marketing, Analytics, Product Management, Market Analysis, Customer Insight, Marketing Management, Marketing, Market Research, Leadership
Education
University of Virginia - Darden Graduate School of Business Administration 1994 — 1996
MBA, General Management
Miami University 1984 — 1988
BS in Business, major Accountancy
Convergys November 2014 - Present
Portfolio Recovery Associates, Inc. October 2013 - November 2014
Longwood University June 2012 - May 2013
Barclaycard July 2009 - December 2011
Wachovia Securities (now Wells Fargo Advisors) April 2006 - July 2008
Capital One April 1994 - March 2006
First USA August 1990 - April 1994
Skills
Management, Leadership, Strategy, Project Management, Banking, Risk Management, Financial Services, Strategic Planning, Change Management, Credit Cards, Portfolio Management, Executive Management, Vendor Management, Process Improvement, Start-ups, Finance, Program Management, Business Process..., Securities, Financial Analysis, Business Analysis, Cross-functional Team..., Outsourcing, Business Planning, Business Development, Series 7, Mergers & Acquisitions, Credit, Analysis, Management Consulting, Business Strategy, CRM, Operations Management, Product Management, Business Transformation, Securities licenses -..., Board of Directors, Non-profit Boards
Education
Harvard Business School
Advanced Management Program, Business
University of Delaware
Bachelor of Arts (BA), Political Science and Government
National Endowment for the Arts November 2009 - Present
Creative Cultural Strategies, LLC June 2007 - February 2010
Delaware Community Foundation October 2006 - May 2007
Delaware Division of the Arts August 2001 - October 2006
First USA May 1999 - June 2001
CoreStates Financial May 1996 - September 1998
First National Bank of Chicago August 1984 - May 1996
US Treasury 1977 - 1982
Mount Holyoke College 1973 - 1977
Education
UCLA Anderson School of Management 1982 — 1984
MBA, Marketing
Mount Holyoke College 1973 — 1977
BA, Biology and Psychology
Credit One Bank May 2013 - Present
Bluestem Brands January 2011 - May 2013
First Financial Bank USA January 2009 - February 2010
Washington Mutual Card Services January 2004 - January 2009
Fleet Credit Card Services June 2002 - December 2003
Cybiko, Inc January 2001 - February 2002
First USA February 1989 - January 2001
Skills
Credit Cards, Vendor Management, Process Improvement, Operations Management, Financial Services, Customer Service, Performance Management, Call Center, Business Process..., Credit, Management, Leadership, Risk Management, Team Building, Banking, Workforce Management, New Business Development, Call Centers, Executive Management, Portfolio Management, Business Analysis, Loans, CRM, Analytics, Outsourcing, Business Intelligence, Finance, Credit Risk, Forecasting, Analysis, Customer Experience, Consumer Lending, Financial Risk, Customer Retention, Strategy, Relationship Management, Change Management, Cross-functional Team..., Financial Analysis, Loss Mitigation, Team Leadership, Customer Satisfaction, Loan Servicing, Strategic Planning, Training, Mortgage Servicing, P&L Management, Budgets, Call Center Development, Mortgage Lending
Education
Judson University 1999 — 2002
BA, Business Administration, Management and Operations
Judson College (IL)
American Express February 2015 - Present
American Express April 2014 - February 2015
American Express August 2011 - April 2014
American Express July 2010 - August 2011
American Express November 2009 - July 2010
ICBA 2002 - 2009
TCM Bank, NA 2002 - 2009
Juniper Bank May 2000 - August 2002
First USA August 1999 - May 2000
MBNA February 1990 - May 1996
Skills
Banking, Business Analysis, Vendor Management, Strategic Planning, Outsourcing, Process Improvement, Risk Management, Product Development, Customer Relations, Team Building, Business Strategy, Microsoft Office, Customer Service, Contract Negotiation, Product Management, Negotiation, Budgeting, Operations Management, PowerPoint, Program Management, Team Leadership, Access, Word, Analysis, Account Management, Compliance, Marketing Strategy, Portfolio Management, Business Management, Excel, Process Engineering, Problem Solving, Coaching, Call Center, Credit Cards, Banking Operations, Credit Operations, Credit Portfolio..., E-commerce, Management, Finance, Financial Analysis, Debit Cards, Electronic Payments, Analytics, Credit, Strategy, Credit Risk, Cards, Relationship Management
Education
Villanova University 2010 — 2010
Project Management
Salisbury University 1985 — 1989
Bachelor of Science (BS), Mathematics
North East High School 1983 — 1985
Pembroke Jr Sr High School 1981 — 1983
Kreativ Enterprises Inc. April 2010 - Present
Self Employed January 2007 - Present
Chase May 2006 - December 2006
J.P. Morgan Chase June 2001 - April 2006
varsitybooks.com June 2000 - February 2001
First USA May 2000 - August 2000
Bank One May 1999 - May 2000
LaSalle Bank May 1998 - August 1998
Enterprise Rent-A-Car May 1997 - January 1998
College Pro Painters 1996 - 1996
Skills
Wordpress, Microsoft Office, Data Modeling, Social Media, Blogging, Social Media Marketing, Content Marketing, Financial Analysis, Credit Analysis, Database Design, MS Project, Business Analysis, Solution Selling, Online Marketing, Marketing Strategy, Marketing Research, Marketing Management, Diversity Training, Underwriting, Online Advertising, College Recruiting, Management Consulting, Public Speaking, Credit Scoring, Corporate Finance, Website Management, Web Design, Business Development, Social Networking, Digital Strategy, Investments, Digital Marketing, Strategic Consulting, Brand Development, Business Strategy, Marketing, Facebook, Finance, Financial Services
Education
Wright Leadership Institute 2009 — 2010
Personal Growth and Development
Northwestern University 2001 — 2007
MBA, Finance, Marketing, International Business, Tech Mgmt, Analytical Consulting
Northwestern University - Kellogg School of Management 2001 — 2007
MBA, Analytical Consulting, Finance, Marketing, International Business, Technology Management
Loyola University of Chicago 1995 — 2001
BBA, Finance, Information Systems
Holy Cross High School 1991 — 1995
High School Diploma, Honors Program
St. Cornelius Catholic School 1982 — 1991
Online Trading Academy
Professional Trader
Tigrent Learning (formerly Wealth Intelligence Academy)
Certificates in Stock Trading, Master Trader (Technical Analysis), Cashflow Strategies, and Trading PIT (Options Trading)
Capital One September 2014 - Present
ING DIRECT August 2008 - September 2014
Capital One April 2000 - September 2014
ING-DiBa Direktbank Austria January 2008 - August 2008
ING-DiBa February 2005 - December 2007
ING DIRECT April 2000 - January 2005
First USA 1998 - 2000
F. Schumacher & Co. 1996 - 1998
Mannington Mills, Inc. 1994 - 1996
Skills
Internet Banking, IT Strategy, IT Management, Strategic Planning, Software Development, Portfolio Management, Software Project..., Security, Change Management, Vendor Management, Agile, E-commerce, Process Improvement, Innovation Management, CMM, German, Mobile Payments, Mobile Banking, Debit Cards, Mortgage Underwriting, Mortgage Banking, SEPA, Online Trading, CRM software, Document Management, CRM, Agile Methodologies, Financial Risk, Integration, Data Warehousing, Banking
Education
Rutgers Business School 1992 — 1994
MBA, Finance
Rutgers University-New Brunswick 1989 — 1993
BA, Economics, Statistics
University College London 1991 — 1991
Study Abroad, Economics
Comcast January 2010 - Present
HP HOOD, LLC August 2005 - January 2010
Fiberlink June 2000 - April 2004
1st Web Bank Direct.com September 1999 - February 2001
CoreTech Consulting Group August 1996 - March 1998
SmithKline Beecham August 1995 - August 1996
First USA 1994 - 1996
Astea International January 1993 - August 1995
McNeil Consumer Products Company October 1989 - September 1992
Unisys January 1984 - June 1986
Skills
Servers, Cisco Technologies, Technical Support, Troubleshooting, VMware, Security, MVS /XA, IBM AS/400, MVS ESA, Microsoft Office, Red Hat Linux, RPG III, COBOL, Assembler, Computer Hardware, HP Server Hardware, Dell PowerEdge Servers, Dell Computers, Dell PowerVault, LAN-WAN, SharePoint Designer, Heat Treatment, TCP/IP, Networking, Windows Servers, Help Desk Institute, VTAM, VMware Infrastructure, System Deployment, HP, Integration, Help Desk Support, Switches, Software Installation, Hardware, Windows Server, WAN, Laptops, Printers, Testing
Education
West Chester University of Pennsylvania 1986 — 1988
M.I.S.
Montgomery County Community College 1980 — 1984
a.s., mis
University of Phoenix December 2013 - Present
University of Phoenix January 2006 - Present
University of Phoenix December 2006 - December 2013
University of Phoenix September 2004 - December 2006
University of Phoenix April 2004 - September 2004
University of Phoenix August 2002 - September 2004
First USA June 2001 - August 2002
First USA September 1999 - June 2001
First USA December 1998 - September 1999
First USA July 1997 - December 1998
Skills
Instructional Design, E-Learning, Distance Learning, Adult Education, Curriculum Development, Curriculum Design, Training, Faculty Development, Higher Education, Instructional Technology, Learning Management, Student Affairs, Leadership, Staff Development, Courses, ADDIE, Microsoft Office, Teaching, Academic Administration, College Teaching, Project Management, Blended Learning, Instructor-led Training, Leadership Development, Coaching, Editing, Management, Customer Service, People Management, Multimedia, Project Planning, Analysis, Program Management, Course Development, Budgeting, Content Development, Differentiated..., Adaptive Learning, Process Improvement, Collaboration, Accreditation, Hiring Personnel, Evaluation, Captivate, Online Training, Training Delivery, Learning Technology, Deadline Driven, Workshop Facilitation, Classroom
Education
Grand Canyon University 2015 — 2018
Doctor of Philosophy (Ph.D.) Student, General Psychology with an Emphasis in Cognition and Instruction
University of Phoenix 2003 — 2005
Master of Arts (MA), Education/Adult Education and Distance Learning
University of Phoenix 2001 — 2003
Bachelor of Science (BS), Business/Accounting
Mesa Community College 1994 — 1997
Associate of Arts (AA), Elementary Education and Teaching
JPMorgan Chase July 2013 - August 2015
Capital One November 2012 - 2013
JPMorgan Chase February 2008 - 2011
JPMorgan Chase April 2006 - January 2008
Bank One/JPMorgan Chase 2000 - 2005
First USA 1999 - 2000
Drexel University 1999 - 2000
BDP International 1997 - 1999
PTS Learning Systems March 1995 - March 1997
Executrain of Philadelphia January 1994 - March 1995
Skills
MS Project, Project Planning, Visio, SharePoint, Portfolio Management, Business Process..., Program Management, PMO, Process Engineering, Process Improvement, SDLC, Project Portfolio..., Business Intelligence, Data Analysis, VBA, Access, Budgeting, Problem Solving, Investments, Technical Analysis, Project Management, Data Warehousing, Management, Budgets, E-commerce, Financial Services, Quality Assurance, Banking, Software Project..., Analytics, Requirements Gathering, Vendor Management, Business Analysis, Risk Management, Leadership, Integration
Education
Temple University - Fox School of Business and Management 1993 — 1995
Ph.D-ABD, Strategic Management
Temple University - Fox School of Business and Management 1989 — 1990
MBA, Strategic Management
Temple University - Fox School of Business and Management 1983 — 1988
BBA, Finance, Economics
Apple 2013 - Present
Apple 2008 - 2013
Apple May 2008 - August 2008
Dell October 2005 - May 2008
Sears 2002 - 2005
First USA October 2000 - March 2002
PREMIER Bankcard 1996 - 2000
Skills
Workforce Management, Process Improvement, Capacity Planning, Forecasting, Staff Scheduling, Call Center, Six Sigma, People Management, Mac OS X, Cross-functional Team..., Account Management, Call Centers, OS X, Management, Schedules, Outsourcing, Leadership, Team Building, Project Management, Workforce Planning, Strategic Planning, Customer Retention, Customer Experience, Vendor Management, iPhone, iLife, Project Planning, Customer Satisfaction, Customer Service, Program Management, Team Leadership, Business Analysis, Strategy, Business Process...
Education
South Dakota State University 1990 — 1993
Bachelor's of Science, Apparel and Textiles
Fannie Mae June 2010 - Present
Citi March 2005 - May 2009
Citibank June 2000 - January 2005
First USA February 1998 - June 2000
Chevy Chase Bank June 1995 - January 1998
Education
Mount St. Mary's University 1993 — 1995
BS, Business and Finance
middletown high school
Citi August 2011 - Present
Citigroup July 2009 - August 2011
GE Money 2008 - 2009
GE Money - Asia 2007 - 2008
GE Money Bank 2006 - 2007
GE 2004 - 2006
GE Consumer Finance 2002 - 2004
GE Consumer Finance 1998 - 2002
Bank of New York (DE) 1995 - 1998
First USA 1991 - 1995
Skills
Risk Management, Strategy, Financial Risk, Credit Risk, Banking, Portfolio Management, Leadership, Credit Cards, Credit, Financial Services, Loans, Fraud, Operational Risk..., Change Management, Financial Modeling, Mergers & Acquisitions, Corporate Finance, Retail Banking, AML, Payments, Enterprise Risk..., Financial Analysis, Operational Risk, Business Strategy, Risk Analytics, Due Diligence, Business Analysis
Education
Hobart and William Smith Colleges 1973 — 1977
BS, Organic Chemistry & Biology
JPMorgan Chase June 2010 - Present
ALICO July 2009 - March 2010
IBM 2010 - 2010
NAVTEQ (Traffic November 2008 - July 2009
Burlington Coat Factory January 2008 - November 2008
Siemens Medical Solutions May 2007 - December 2007
Barclaycard US May 2005 - April 2007
Chase June 2001 - April 2005
First USA January 2001 - June 2001
Merck Pharmaceutical January 2000 - December 2000
Skills
Quality Center, Microsoft Office, AS400 system, AutoCAD, Brio Reports, Bugzilla, Calibre, ClearCase, ClearQuest, Datastage, DBVisualizer, Doors, EDI, MS Project, Project Management, Scrum, Waterfall, Visio, Mercury QuickTest Pro, Oracle SQL Developer, SQL Navigator, Toad, RPG, Testopia, Test Management, Test Planning, Test Driven Development, Team Management, Integration, Agile Methodologies, SQL, Testing, Test Automation, Software Quality..., Software Documentation, Quality Assurance, Test Execution, Defect Tracking, Performance Testing, Integration Testing, Unix, Business Requirements
Education
Bangladesh Institute of Technology 1985 — 1989
BS, Electrical Electronics Engineering
Khulna University of Engineering and Technology 1985 — 1989
BSc, Electrical Engineering
Notre Dame College 1983 — 1984
HSC, Sceince
St. Joseph's High School 1972 — 1982
SSC, Science
The Rap Test June 2014 - Present
PRserve January 2011 - Present
The Iron Yard June 2012 - Present
Blue Star Families 2010 - Present
Powerhouse Pictures Entertainment, LLC October 2007 - Present
After School Partners, LP September 2006 - Present
KBC Media September 2000 - Present
Showbiz 411 September 2010 - January 2012
First USA June 2001 - September 2002
Skills
Public Relations, New Media, Film, Social Media, Video Production, Video Editing, Entertainment, Blogging
Education
Pepperdine University 2000 — 2001
Apollo Education Group 2009 - Present
Apollo Education Group December 2007 - December 2009
Apollo Education Group 2006 - 2007
University of Phoenix February 2002 - 2006
First USA 1999 - 2002
Skills
Quality Assurance, Compliance, Organizational..., Process Improvement, Team Building, Leadership, Management, Higher Education, Policy, Program Management, Personnel Management, Human Resources, Employee Engagement, Employee Training, Recruiting, Performance Management, Analysis, Team Leadership, Career Development, Employee Relations, Organizational...
Education
University of Phoenix 2002 — 2004
Master of Arts (M.A.), Organizational Leadership
San Francisco State University 1995 — 1999
Bachelor's degree, Psychology
SCCE 2013 — 2013
Association of Certified Fraud Examiners
Certified Fraud Examiner
Willis April 2014 - Present
Hub International March 2009 - April 2014
Frank Crystal & Company November 2004 - June 2008
Marsh December 2002 - November 2004
SESU July 1999 - December 2001
First USA May 1997 - September 1998
American Eagle Group May 1995 - May 1997
USAA October 1984 - June 1991
Skills
Personal Lines, Property & Casualty..., Insurance, Casualty, Underwriting, Legal Liability, Commercial Insurance, Commercial Lines, General Insurance, Liability, Private Collections, Brokers, Claim, Claims Management, Employment Practices..., Excess, Homeowners, Inland Marine, New Business Development, Personal Development, Risk Analysis, Casualty Insurance, D, Disability Insurance, Health Insurance, Life Insurance, Professional Liability
Education
St. Mary's University 1985 — 1989
MBA, Finance
Texas Tech University 1980 — 1984
BBA, Finance
Texas Tech University 1980 — 1984
BBA, Human Resources Management
AccentCare June 2013 - November 2013
AccentCare July 2012 - June 2013
BancTec October 2011 - July 2012
JP Morgan Chase January 2009 - March 2011
Chase Paymentech January 2006 - December 2008
Paymentech, LLC 1997 - 2005
First USA 1990 - 1996
Skills
Employee Relations, Performance Management, Talent Acquisition, Talent Management, Employee Engagement, Human Resources, Employment Law, Onboarding, HRIS, Recruiting, HR Policies, Workforce Planning, FMLA, Personnel Management, Organizational..., Training, Program Management, Temporary Placement, SDLC, Coaching, Strategic Planning, Management, Vendor Management, Leadership, Change Management
Education
LeTourneau University 1993 — 1995
B.S., Business Management
BioMarin Pharmaceutical Inc. October 2013 - October 2014
Gilead Sciences September 2012 - October 2013
Amgen January 2010 - September 2012
Elan Pharmaceuticals March 2009 - January 2010
Elan Pharmaceuticals December 2007 - March 2009
TAP Pharmaceuticals March 2007 - December 2007
TAP Pharmaceuticals October 2004 - March 2007
Ockham Development Group (an ASG Company) May 1999 - October 2004
First USA August 1997 - May 1999
Skills
SAS, Pharmaceuticals, Validation, Clinical Trials, Biotechnology, CDISC, SQL, SDLC, Statistics, Access, Excel, 21 CFR Part 11, Life Sciences, Business Intelligence, Unix, Programming, GCP, Statistical Programming, Pharmaceutical Industry, SAS programming, EDC, CRO, Clinical Development, Oncology, CTMS, Data Management, Clinical Data Management, SAS Programming
Education
State University of New York at Buffalo - School of Management 1995 — 1997
MBA, MIS
National Chengchi University 1988 — 1992
BA, Advertising
GE Capital February 2012 - Present
Jones Lang LaSalle January 2008 - February 2012
Jones Lang LaSalle January 2005 - December 2007
Jones Lang LaSalle July 2001 - December 2004
First USA June 2000 - August 2000
Skills
Medical Equipment..., Healthcare, Business Development, New Business Development, Medical Equipment, Sales, Financial Analysis, Salesforce.com, Financial Modeling, Valuation, Due Diligence, Real Estate, Underwriting, Capital Markets, Argus Modeling, Finance, R.E. Broker, Leasing, Argus Valuation, Commercial Real Estate, Real Estate Economics, Management
Education
Northwestern University - Kellogg School of Management 2007 — 2010
MBA, Management & Strategy
University of Notre Dame - Mendoza College of Business 1997 — 2001
BBA, Finance
Merkle May 2011 - Present
MotoSport, Inc. June 2010 - May 2011
Amazing Analytics, LLC September 2007 - June 2010
Absolute Values, LLC July 2003 - August 2007
American General Finance January 2003 - July 2003
Frequency Marketing May 2001 - January 2003
Frequency Marketing May 2000 - May 2001
Bank One March 1998 - May 2000
First USA May 1996 - March 1998
Fingerhut December 1995 - May 1996
Skills
Analytics, Data Mining, SAS, Data Analysis, CRM, Microsoft Excel, Segmentation, Predictive Modeling, R, Database Marketing
Education
University of Minnesota - Carlson School of Management 1986 — 1987
MBA, Management Decision Support
Minnesota State University, Moorhead 1980 — 1985
BS, Management, Account, Business Administration
Hogan's Systems Consulting, LLC October 1998 - Present
CSC March 2010 - August 2011
Zurich American Insurance January 2001 - February 2010
Zurich North America 2001 - 2010
Farmers Insurance / Zurich North America 2001 - 2010
First USA 1998 - 2001
FirstUSA 1998 - 2000
Skills
Websphere, System Administration, z/OS, JCL, Mainframe, Disaster Recovery, TSO, VSAM, Operating Systems, Windows, Troubleshooting, REXX, MVS, Servers, windows 8, Windows Small Business..., Windows Small Business..., Problem Solving, COBOL, WebSphere MQ, IBM Mainframe, HTML, Computer Hardware, TCP/IP, J2EE, Windows Server, Acronis True Image, Microsoft Exchange, PC building, Hyper-V, Data Recovery, Videography, Video Editing, DVD authoring, DVD Architect, Sony Vegas, sony sound forge, Fileaid, ISPF, Small Business Server, Technical Support, Data Center, Enterprise Architecture, DB2, SDLC, Networking, Unix, IBM Utilities, ITIL, Java Enterprise Edition
Education
Northern Illinois University 1979 — 1984
Master of Science (M.S.), Computer Science
Northeastern Illinois University 1977 — 1979
none, Computer Science
Kiewit Infrastructure West Co. April 2015 - Present
Kiewit Infrastructure West. Co. September 2011 - Present
Arizona State University January 2010 - September 2011
Hunter Financial Group, LLC June 2003 - December 2009
Bank One March 2002 - June 2003
First USA March 2000 - March 2002
Skills
Employee Engagement, Organizational..., Succession Planning, Employee Benefits, Human Resources, Workforce Planning, Internal Communications, Employee Relations, Talent Management, Onboarding, Performance Management, Benefits Administration, Talent Acquisition, Workshop Facilitation, Leadership Development, Training, Executive Coaching, Leadership, Coaching, Recruiting, Strategic Planning, Personnel Management, Policy, New Hire Orientations
Education
Ottawa University 2007 — 2009
MA, Human Resource Management
University of Phoenix 2000 — 2001
Certificate, Human Resource Management
Texas State University
BS, Recreational Administration
GE Oil & Gas July 2014 - Present
GE June 2010 - July 2014
General Electric June 2009 - June 2010
GE Money February 2005 - June 2009
GE Money 2003 - 2005
GE Money Americas 2000 - 2003
Bank One 1997 - 2000
First USA 1995 - 1997
Coopers & Lybrand 1992 - 1995
Skills
Financial Analysis, Internal Controls, financial reporting, Finance, Auditing, Accounting, Internal Audit, Leadership, Financial Risk, Financial Services, Sarbanes-Oxley Act, Financial Modeling, US GAAP, Financial Audits, Managerial Finance, Financial Reporting
Education
The University of Connecticut School of Business 1988 — 1992
BS, Accounting
Marist College 1987 — 1988
Sutherland Global Services December 2010 - Present
Harte-Hanks Direct Marketing October 2000 - November 2010
Progressive Insurance June 1998 - October 2000
First USA October 1995 - June 1998
Skills
BPO, Strategic Partnerships, Outsourcing, Call Center, IT Outsourcing, Operations Management, Call Centers, Service Delivery, Workforce Management, Customer Experience, Contact Centers, Leadership, Program Management, Vendor Management, Lead Generation, Business Analysis, Account Management, CRM, Management, Customer Satisfaction, Performance Management, Team Management
Education
Niagara University 1991 — 1995
Bachelor of Science (BS), Finance and Financial Management Services
Schiller International University
Political Science and International Government Studies
Payment Alliance International April 2011 - June 2012
Cardtronics August 2003 - May 2009
Alltel Information Services 2000 - 2002
First Union National Bank 1997 - 2000
First USA 1995 - 1997
USAA 1987 - 1995
Commerce Savings 1985 - 1987
Republic National Bank 1981 - 1985
First Financial Bank NA 1971 - 1981
Education
Indiana State University - Scott College of Business
BS, Accounting
St. Mary's University
MBA, Finance
CITC Systems March 2015 - Present
Fair Isaac (FICO) 1999 - March 2015
First USA January 1999 - July 1999
PNC June 1985 - December 1998
Skills
Analytics, Credit Cards, Enterprise Software, Predictive Analytics, Product Management, Management, Financial Services, Portfolio Management, SaaS, Credit Risk, Software Project..., CRM, SDLC, Business Intelligence, Vendor Management, Agile Methodologies, Requirements Analysis, Business Analysis, Professional Services, Strategy
Education
Temple University 1983 — 1985
Accenture January 2010 - Present
Accenture January 2000 - January 2010
First USA 1999 - 2001
WorldCom 1997 - 1999
Skills
Solution Architecture, Outsourcing, MPLS, Vendor Management, Project Management, Cisco Technologies, Network Architecture, Project Delivery, Network Engineering, Network Security, Enterprise Architecture, Integration, WAN, ITIL, VoIP, Cloud Computing, Data Center, Disaster Recovery, IT Service Management, IT Outsourcing, IT Strategy, IT Management, Program Management, Service Delivery, IT Operations, Service Management, Pre-sales
Education
Indiana University Bloomington
Buisness
PepsiCo January 2000 - Present
PepsiCo Business Solutions Group 2000 - Present
First USA January 1994 - January 1996
Frito-Lay, Inc. 1979 - 1990
Education
Mississippi State University - College of Business and Industry 1976 — 1979
BS, Marketing
eBay Inc April 2013 - February 2015
Barri Finance Group July 2011 - October 2012
CGI/ARAS December 2009 - July 2011
Dell Financial Services August 2006 - December 2009
T-Mobile USA January 2005 - August 2006
Providian /JP Morgan Chase January 2000 - January 2005
First USA/JP Morgan Chase January 1995 - January 2000
First USA 1995 - 2000
Skills
Vendor Management, Leadership, Cross-functional Team..., Management, Customer Service, Performance Management, Team Building, Collections, Human Resources, Training, Executive Management, Call Centers, Behavioral Interviewing, Staff Development, Call Center Development, Call Quality, Motivated self-starter, Offshore Management, Team Leadership, Business Process..., Change Management, Sales, Outsourcing, Customer Experience, Process Improvement, Data Analysis, Analytics, BPO, Business Analysis, Call Center, Time Management, Customer Retention, Customer Satisfaction, Career Pathing, Creativity Coaching, Mentoring, Strategy, Social Media Marketing, Marketing
Education
Texas A&M University-Corpus Christi
Master of Business Administration (MBA)
Texas A&M University-Corpus Christi
Bachelor of Science
Huntington National Bank January 2014 - Present
Huntington National Bank June 2010 - June 2014
Direct Energy March 2009 - June 2010
Ologie January 2007 - February 2009
Nationwide Insurance February 2005 - January 2007
Citicards May 2004 - February 2005
JPMorgan Chase & Co. (Formally Bank One) September 1999 - May 2004
Bank One International September 1998 - September 1999
First USA September 1997 - September 1998
Bank One August 1995 - August 1997
Skills
Strategy, Cross-functional Team..., Marketing Strategy, Leadership, CRM, Vendor Management, Management, Marketing, Program Management, Team Building, Strategic Planning, Project Management, Integrated Marketing, Banking, Business Development, Retail, Market Research, Social Media Marketing, Financial Services, Customer Insight, Budgets, Analysis, Analytics, Direct Marketing, Segmentation, Executive Management, Financial Analysis, Competitive Analysis, Portfolio Management, Risk Management, Consulting, Project Planning, Integration, Process Improvement, Change Management, Business Analysis, Team Leadership, Product Management, Business Strategy, Marketing Communications, Strategic Brand..., Strategic Brand..., Go-to-market Strategy, Product Development, Creative Developement, Business Insights, Internal Communications, Content Development, Supplier Negotiation, International Business
Education
Harvard Business School - Executive Seminars 2007 — 2007
Product Development, CSR
Mount St. Joseph University 1985 — 1986
M.A., Education
Cincinnati Christian University 1981 — 1985
BS, Liberal Arts
Synchrony Financial July 2015 - Present
Chase December 2014 - July 2015
Chase January 2013 - December 2014
Chase January 2011 - January 2013
JPMorgan Chase & Co. April 2008 - January 2011
J.P. Morgan - Investment Bank October 2006 - April 2008
Early stage venture with Walker Digital, LLC 2000 - 2006
First USA 1999 - 2000
Simon and Schuster 1994 - 1999
Education
Purdue University - Krannert School of Management 1989 — 1995
B.S., Accounting
Pennsylvania State University-Great Valley Graduate Center 1998 — 1999
M.S. Partial completion, Information Systems
Massachusetts Institute of Technology - Sloan School of Management 2007 — 2008
Executive Certificate, Innovations and Strategy
Cheltenham High School 1985 — 1989
Chief Outsiders 2015 - Present
Spooler Consulting 2007 - Present
BlueYield 2014 - 2014
StraighterLine 2012 - 2013
ID Analytics 2009 - 2012
Fair Isaac Corporation 2006 - 2007
Wells Fargo 2005 - 2006
Capital One Auto Finance 2001 - 2005
PeopleFirst.com 1999 - 2001
First USA 1998 - 1999
Skills
Strategic Planning, Market Research, Business Analysis, Risk Management, Market Analysis, Analytics, Product Management, Strategic Partnerships, Business Strategy, Marketing Strategy, Strategy, Executive Coaching, Start-ups, Forecasting, Program Management, Leadership, Business Development, Product Marketing, Competitive Analysis, Business Intelligence, Direct Marketing, Marketing, Management Consulting, Product Development, Leadership Development, Coaching, Cross-functional Team..., Analysis, Team Building, Consulting
Education
Princeton University 1990 — 1994
BSE
Seeking New Position May 2015 - July 2015
DFRC, Inc September 2005 - December 2014
Spherion February 2004 - September 2005
Deloitte February 2001 - October 2003
First USA 1998 - 2001
Computer Aid: DuPont 1997 - 1998
WSRV-FM (Star 92.9) February 1995 - November 1997
Cable AdNet - Lenfest Communo\ications 1995 - 1996
West Chester University 1990 - 1993
KYW-TV3 January 1988 - October 1988
Skills
Microsoft Office, QuickBooks, ADP Payroll, Fundraising, Program Management, Non-profits, Marketing, Community Development, Strategy, Web Content Management, Event Management, Public Relations, Volunteer Management, Technical Support, Social Media, Marketing Communications, Application Support, Event Planning, Organizational..., Social Networking, Production, Community Relations, Desktop Support, Research, Internal Communications, Digital Photography, Adobe Creative Suite, Microsoft Publisher, Publication Development, Social Media Marketing, Management, Leadership, Salesforce.com..., Salesforce for Non...
Education
West Chester University of Pennsylvania 1986 — 1990
MBA, Business Adminstration, Marketing
University of Phoenix 1984 — 1985
N/A, General Business
Pima Community College 1982 — 1984
AS, Business Adminstration, Marketing
University of Arizona 1981 — 1982
N/A, General - Business
University of Delaware 1979 — 1980
N/A, General
Mount Pleasant High School 1972 — 1976
Diploma, General
Superior HeatlhPlan, a Centene company February 2014 - Present
AiM Foresight January 2008 - February 2014
Affiliated Computer Services November 2005 - July 2007
Hangers Cleaners September 2000 - September 2005
PointServe May 2000 - September 2000
Janus Capital Group 1999 - 1999
First USA July 1995 - May 1997
McLane Company April 1994 - July 1995
Skills
Ethics, Leadership Development, Organizational..., Public Speaking, Strategic Planning, Coaching, Organizational..., Strategic Leadership, Organizational Behavior, Executive Coaching, Change Management, Leadership, Training, Human Resources, Program Management, Entrepreneurship, Succession Planning, Policy, Business Development, Personnel Management, Strategy, Organizational Learning, Business Strategy, Consulting, Management, Team Building, Talent Management, Workshop Facilitation, Organizational..., Employee Training, Management Consulting, Conflict Resolution, Executive Management, Instructional Design, Strategic Thinking, Culture Change, Recruiting, Performance Improvement, Organizational Design, Management Development, E-Learning, Analysis, Performance Management, Facilitation, Career Development, Training Delivery, Staff Development, Employee Engagement
Education
Regent University 2009 — 2012
Doctorate, Strategic Leadership
Texas State University 1992 — 1994
M.A., Organizational Communication
Texas A&M University 1984 — 1987
B.A., Speech Communication
Wells Fargo December 2014 - Present
Cancer *B* Ware July 2012 - Present
Friends of the Helen F. Graham Cancer Center & Research Institute August 2015 - Present
J.P. Morgan Chase - Card Services October 2004 - November 2014
FleetBoston Financial/ Bank of America 2000 - 2004
First USA May 1999 - April 2000
MBNA 1997 - 1999
Ohio Savings Bank March 1996 - May 1997
MBNA International March 1994 - January 1996
First Fidelity Bank (now Wells Fargo) June 1993 - March 1994
Skills
Credit, Direct Marketing, Budgeting, Prioritization, Product Development, Product Management, Marketing Strategy, Marketing Communications, Fundraising, Marketing Management, Market Research, Analysis, Strategic Partnerships, Strategy, Marketing Research, Customer Insight, Leadership, Management, Credit Cards, Strategic Planning, Account Management, Marketing, Product Marketing, Business Analysis, Analytics, Credit Risk, CRM, Portfolio Management, Budgets, Customer Experience, Segmentation, Forecasting, Banking, Customer Acquisition, Financial Services, Sales, Payments, Database Marketing, Competitive Analysis, Customer Retention, Vendor Management, Relationship Management, Process Improvement, Program Management, Project Management
Education
Saint Joseph's University - Erivan K. Haub School of Business 1997 — 1999
Master of Science (M.S.)
Saint Joseph's University - Erivan K. Haub School of Business 1989 — 1993
Bachelor of Science (B.S.)
SurePayroll September 2014 - Present
SurePayroll December 2013 - Present
Envy Us Creations Salon April 2011 - Present
Bankers Life and Casualty January 2011 - August 2013
WellCare June 2008 - October 2010
Edward Don & Co June 2007 - June 2008
J'sona Inc February 2005 - April 2007
Jsona Inc January 2004 - February 2005
First USA October 2002 - December 2003
Safelite AutoGlass November 2001 - October 2002
Skills
Training, Customer Service, Leadership, Management, Time Management, Sales, Troubleshooting, Employee Benefits, Policy, Customer Retention, Accounting, Process Scheduler, Marketing Strategy, Credit, Process Improvement, Outlook
Education
Keller Graduate School of Management of DeVry University 2015 — 2016
Master's Degree, Human Resources Management/Personnel Administration, General
Robert Morris university 2012 — 2015
Bachelor of Business Administration (B.B.A.), Management
Robert Morris University 2010 — 2012
Associate of Arts (A.A.), Business Administration
Harvest Meat Company July 2010 - Present
CHEP December 2005 - November 2009
Galaxy Nutritional Foods, Inc. August 2004 - December 2005
CNA January 2004 - August 2004
FDN Communications January 2003 - October 2003
First USA November 2001 - January 2003
AT&T Wireless May 1996 - July 2001
Skills
Leadership, Customer Service, Accounts Receivable, Microsoft Excel, Team Building, Management, Sales, Process Improvement, Forecasting, Budgets, Sales Management, Training, Account Reconciliation, Social Networking, Accounting, Credit, Data Entry, Financial Analysis, Invoicing, Logistics, Microsoft Office, Microsoft Word, Outlook, Pricing
Education
Valencia College 1992 — 1994
AA, Psychology
SUNY Cortland
ADP March 2000 - Present
ADP 2004 - 2005
ADP 2000 - 2004
First USA 1999 - 2000
Wachovia 1998 - 1999
Chevy Chase Bank 1995 - 1998
Citibank 1989 - 1994
Skills
Performance Management, Organizational..., Coaching, Process Improvement, Mentoring, Virtual Teams, Remote Management, Human Relations, HR Policies, HR Solutions, MBTI, HRIS, Talent Management, Recruiting, Onboarding, Employee Benefits, Benefits Administration, Employee Relations, ADP Payroll, Talent Acquisition, Employee Engagement, PeopleSoft
Education
Howard University
BBA, Business Management
Towson University
MS, HR Development
Federal Home Loan Bank Of Des Moines March 2001 - Present
NewPath Holdings, Inc. August 2000 - February 2001
First USA January 1999 - May 2000
First USA February 1995 - January 1999
Skills
Taleo Administrator, ADP, Ceridian, Sum Total Systems..., Recruiting, Employee Relations, Trusted Business Partner, E-Learning, Performance Management, Human Resources, Organizational..., Training, Leadership Development, Employee Benefits, Deferred Compensation, New Hire Orientations, Temporary Placement, Coaching, Hiring, Interviews, ADP Payroll, Personnel Management, Policy, Applicant Tracking..., Management
Education
Texas A&M University - Mays Business School 1992 — 1994
Masters, Business Administration
Texas A&M University 1988 — 1992
Bachelor of Arts, Psychology
Orrstown Bank March 2013 - Present
JPMorgan Chase June 2009 - February 2013
JPMorgan Chase & Co. January 2007 - June 2009
Bank One 2003 - 2004
First USA 2000 - 2003
Alliance Consulting 2000 - 2001
Onemain 1997 - 2000
Skills
Strategic Planning, Performance Engineering, IT Management, Tax Law, Operations Management, System Administration, IBM Mainframe, Contract Negotiation, Budgeting, Weblogic, Project Managment, z/OS, AIX, Solaris, Project Management, Enterprise Architecture, Program Management, Budgets, Business Analysis, Process Improvement, Disaster Recovery, Vendor Management, ITIL, Banking, IT Operations, Requirements Analysis, Risk Management, Integration, Business Process..., SDLC, IT Strategy, Business Intelligence, Information Technology, Governance, Project Portfolio..., Data Center, Software Project..., Security, Outsourcing, Financial Services
Education
Widener University School of Law 2005 — 2008
JD, Tax Law
University of Pennsylvania 2002 — 2005
Economics
Penn State University 2000 — 2005
IST, Technology
Bolte School of Business - MSM University
MBA - Finance Focused Study
CH2M HILL October 2008 - Present
Self-Employed December 2007 - December 2008
Time Warner Telecom September 2007 - December 2007
Aurora Loan Services/Lehman Brothers Bank May 2001 - December 2007
Travelers Bank and Trust May 2000 - March 2001
First USA September 1993 - May 2000
BANC ONE CORPORATION June 1981 - September 1993
Skills
Contract Management, Procurement, Software Documentation, Facilities Management, Budgets, Vendor Management, Project Management, Training, Management, SharePoint, Human Resources, Microsoft Office, PeopleSoft
Education
Keller Graduate School 2001 — 2007
Masters, Project Management
Keller Graduate School 2001 — 2007
Masters of Business (MBA), Finance
Ohio Dominican University 1982 — 1996
Bachelor of Business Administration, Business Administration
Laureate Online Education August 2013 - Present
Education Affiliates November 2009 - August 2013
Harford Community College 2001 - November 2009
Baltimore Gas & Electric 1995 - 2001
First Fidelity Bank 1994 - 1995
First USA 1990 - 1994
Skills
Business Planning, Research, Problem Solving, Customer Relations, Product Development, Customer Service, Higher Education, Program Management, Management, Budgets, Cross-functional Team..., Strategic Planning, Training, Vendor Management, Marketing, Analysis, Negotiation, Adult Education, Email Marketing, Program Development, Data Analysis, Team Management, Strategy, Project Planning, Accreditation, Policy, Organizational..., Team Building, Coaching, Career Development, Leadership Development, Product Management
Education
Loyola University Maryland
MBA, Marketing
Rutgers, The State University of New Jersey-New Brunswick
BS, Economics
Sirius XM Radio Inc. March 2010 - Present
Idearc Media (formerly Verizon Information Services) July 2007 - March 2010
ATX Group January 2005 - March 2007
Verizon Information Services February 2000 - December 2004
Motorola July 1996 - February 2000
First USA April 1995 - July 1996
Foley's Department Store January 1989 - August 1993
Skills
CRM, Cross-functional Team..., Customer Retention, Digital Marketing, Forecasting, Integrated Marketing, Lead Generation, Management, Marketing, Product Development, Program Management, Project Management, SEM, Sales, Segmentation, Vendor Management
Education
Southern Methodist University 1993 — 1995
MBA, Marketing
The University of Texas at Austin 1984 — 1988
BBA, Marketing
Singletary Design Group July 2012 - Present
Agency M August 2011 - January 2012
AmandaSoehl April 2011 - August 2011
The Star Group April 2010 - April 2011
Amanda Soehl November 2008 - April 2010
Red Tettemer October 2005 - November 2008
Red Tettemer October 2004 - October 2006
Red Tettemer April 2001 - October 2002
Earl Palmer Brown February 2000 - October 2001
First USA August 1999 - February 2000
Education
Philadelphia University 1995 — 1999
BS, Graphic Design Communications
AmerisourceBergen July 2014 - Present
PeopleShare March 2014 - July 2014
Convergent Technologies, Inc. (CTI) December 2013 - March 2014
ModSpace (Formerly GE Modular Space) August 2005 - December 2013
PNC Bank April 2001 - August 2005
The Vanguard Group March 2000 - April 2001
First USA April 1997 - March 2000
Education
Pennsylvania State University-Great Valley Graduate Center 2000 — 2004
Web Master Certification
University of Delaware 1991 — 1994
BA, Psychology
OpenText (formerly GXS) November 2010 - Present
StarTeks, Inc. April 2010 - November 2010
Insight Global November 2009 - April 2010
Comtech Mobile Datacom April 2005 - May 2009
Citigroup 1999 - 2005
First USA 1995 - 1999
First Union 1993 - 1995
Skills
PMP, PMI, ITIL, SDLC, Cross-functional Team..., Project Management, PMO, Management, Leadership, Information Technology, Service Delivery, Integration, Program Management, Software Project..., Project Portfolio..., Vendor Management, Requirements Analysis, MS Project, Enterprise Architecture, Agile Methodologies, DoD
Education
Roanoke College 1989 — 1993
BBA, Business Administration
PATS Aircraft, LLC June 2008 - Present
Pixstar, Inc. August 2005 - June 2008
JPMorgan Chase June 2001 - June 2005
ING DIRECT August 2000 - June 2001
First USA November 1997 - August 2000
Sterling Diagnostic Imaging June 1997 - September 1999
Skills
Visio, Software Documentation, SDLC, Microsoft Office, Photoshop, Business Objects, Illustrator, Dreamweaver, Technical Documentation, Aircraft, Adobe Illustrator, Avionics, Crystal Reports, HTML
Education
Lynchburg College 1973 — 1977
Bachelor of Science, Physics
University of Virginia
M.S., Engineering
Cox Communications November 2003 - Present
Women in Cable Telecommunications January 2014 - Present
Midland Credit Management November 2001 - November 2003
First USA August 1999 - October 2001
Skills
Leadership, Sales Operations, Service Delivery, Event Planning, Coaching, P&L Management, Strategic Planning, Customer Service, Budgets, Public Speaking, Project Management, Call Center..., Event Management, Strategy, Telecommunications, Team Leadership, Team Building, Training, Facilitation, Performance Motivation, Success Driven, Change Management, Forecasting, Process Improvement, 10 Key, Access, AS400 Administration, Davox, FDR, ICOMS, NICE Call Recording, Rumba
Education
Rio Salado College 2001 — 2003
Adjunct Faculty Member
Hardin-Simmons University
Elementary Education and Teaching
MasterCard April 2014 - Present
MasterCard March 2011 - March 2014
MasterCard July 2010 - March 2011
MasterCard August 2007 - July 2010
African Bank May 2003 - August 2007
MasterCard Advisors April 2000 - April 2003
First USA August 1996 - March 2000
American Express July 1993 - August 1996
Edgars / Sales House (Johannesburg, South Africa) July 1992 - July 1993
Skills
Payments, Emerging Markets, Microfinance, Financial Inclusion, Credit, Financial Services, Product Management, Segmentation, Retail Banking, Credit Cards, Banking, Credit Risk, Strategy, Payment Cards, Risk Management, Electronic Payments, Credit Analysis, Payment Systems, Mobile Payments, Mergers & Acquisitions, Financial Institutions, Debit Cards, Product Marketing, Financial Risk, Management, Internet Banking, Portfolio Management, Cards, Finance, Analytics, Business Strategy, Management Consulting, Analysis, Commercial Banking, Acquiring, E-payments, Relationship Management
Education
Iowa State University 1989 — 1991
MSc, Statistics
Lehigh University 1984 — 1988
BSc, Statistics
Jack Henry & Associates August 2013 - Present
Jack Henry & Associates June 2009 - August 2013
Jack Henry & Associates June 2008 - June 2009
JPMorgan Chase May 1999 - June 2008
JPMorgan Chase January 1999 - January 2008
First USA May 1999 - November 2001
Jiffy Lube/Barclay Enterprises January 1996 - January 1999
Skills
Database Design, ASP.NET, .NET, Visual Studio, C#, WCF, Web Services, XML, TFS, Windows, HTML, IIS, T-SQL, Microsoft SQL Server, VB.NET, Windows Services, WPF, SQL, LINQ, Agile Methodologies, Scrum, WinForms, C++, SQL Server, Visual Basic, JavaScript, AJAX, VBScript, SSIS, SDLC, Design Patterns, Requirements Analysis, Object Oriented Design, Windows Server, Software Project..., Software Engineering, Java, Software Development, Visio, ADO.NET, VBA, ASP.NET MVC
Education
Missouri State University 1997 — 2003
CIS, Computer Information Systems
Objective Systems, Inc. June 1997 - Present
First USA 1998 - 2000
MCI March 1988 - August 1998
Skills
C++, C, Telecommunications, Java, C#, XML, Unix, Linux, TCP/IP, Perl, VoIP, ASN.1, Multithreading, Software Development, System Architecture, Security, Software Engineering, Programming, Software Design, Distributed Systems, Integration
Education
The George Washington University - School of Business 1982 — 1989
MBA, Business management
Penn State University 1976 — 1980
BSEE, Digital systems design
US Trust September 2010 - Present
US Trust March 2009 - September 2010
US Trust January 2004 - March 2009
US Trust November 2001 - January 2004
US Trust October 2000 - November 2001
Bank of America February 1997 - October 2000
First USA 1996 - 1997
Bank of America 1993 - 1996
Education
San Antonio College 1987 — 1991
Business Administration
Dell October 2006 - Present
DataCert, Inc. October 2005 - October 2006
EverydayWealth June 2002 - October 2005
FundsXpress January 2000 - February 2002
First USA April 1998 - January 2000
Stream International August 1994 - April 1998
Skills
Project Management, Product Management, Management, Product Marketing, Competitive Analysis, Strategy, Marketing, Sales, Analytics, SaaS, Salesforce.com, Marketing Strategy, Cross-functional Team..., Program Management, Business Development, CRM, Team Leadership, Enterprise Software, Lead Generation, Strategic Partnerships, Go-to-market Strategy, Demand Generation, Solution Selling
Education
University of North Texas 1993 — 1996
Texas A&M University 1991 — 1993
Grand Prairie High School 1987 — 1991
Netspend - a TSYS company January 2007 - Present
Destination Excellence April 2006 - September 2006
Green Mountain Energy Company December 2001 - March 2006
Stream International June 2001 - December 2001
Greenzebras October 2000 - April 2001
Garden.com October 1998 - September 2000
First USA 1995 - 1998
Pepsico/Pizza Hut 1989 - 1995
Skills
Call Center, Forecasting, Workforce Management, Vendor Management, Business Process..., Process Improvement, Operations Management, Analytics, Metrics, Cross-functional Team..., Customer Experience, Process Engineering, Change Management, Business Analysis, Six Sigma, Start-ups, Outsourcing, P&L Management, Data Analysis, Knowledge Management, ACD, Avaya PBX, Nortel switches, Capacity Planning, Call Routing, Budget, Operating Budgets, Budgets, Risk Management, Call Centers, Customer Satisfaction, Workforce Planning, Financial Services, Quality Assurance, Team Leadership, CRM, Analysis, Team Management, Training, Contact Centers, Leadership, E-commerce, Enterprise Software, Executive Management, Human Resources, Troubleshooting, Program Management, Customer Retention, IVR, Strategy
Education
Texas State University-San Marcos 1985 — 1988
BS
Salado High School 1982 — 1985
State of Indiana March 2014 - Present
International Medical Group (IMG) July 2013 - February 2014
P&R, TSO Information Technology Services August 2012 - July 2013
Indiana University–Purdue University Indianapolis October 2006 - August 2012
University of Notre Dame January 2001 - October 2006
First USA June 2000 - December 2000
EHL Labs December 1999 - June 2000
Intra Comp Group October 1998 - December 1999
Owens & Minor July 1995 - October 1998
Omnicell 1995 - July 1995
Skills
Project Management, Linux, Citrix, Java, IT Management, Operating Systems, Computer Security, Computer Hardware, Cloud Computing, Visio, Microsoft Exchange, VMware ESX, Microsoft SQL Server, Data Center, Network Administration, Information Technology, CISSP, Firewalls, Integration, VPN, Software Documentation, Group Policy, Management, Servers, PMP, IIS, Storage Area Networks, Windows 7, Solaris, IT Service Management, Computers, Information Security, SAN
Education
Indiana University - Kelley School of Business 2007 — 2010
MBA, General Administration
University of Delaware 1990 — 1994
BS, Chemistry
AutoNation August 2014 - Present
CISO Executive Network November 2010 - Present
American Eagle Outfitters July 2007 - August 2014
JPMorganChase April 2002 - July 2007
JPMorganChase May 2003 - December 2005
Ciber May 2001 - April 2002
First USA 1999 - 2001
United States Air Force July 1986 - June 1999
Skills
Information Security, Security, Risk Management, Process Improvement, Financial Risk, Team Leadership, Cross-functional Team..., Business Continuity, Disaster Recovery, ITIL, PCI Standards, ISO 27001, Staff Development, Situational Leadership, IT Service Management, Sarbanes-Oxley, Enterprise Desktop..., Military Experience, Incident Management, Change Management, Problem Management, Computer Security, Governance, Integration, Information Security..., IT Management, SDLC, Management, Risk Assessment, Program Management, Leadership, Information Technology, Enterprise Software, Firewalls, Networking, CRM, Project Management, IT Audit, IT Strategy, Strategy, CISSP, Vendor Management, Data Center, Analysis, PCI DSS, Security Awareness, Network Security, Software Development, Vulnerability Management, Vulnerability Assessment
Education
Webster University 1994 — 1996
MA, Computer Resources Management/Management
Park University 1989 — 1993
BA, Computer Information Systems
LiquidHub August 2014 - Present
McKesson Health Solutions June 2012 - July 2014
McKesson Health Solutions 2011 - 2012
GSI Commerce May 2008 - June 2011
SunGard Higher Education 2000 - May 2008
Sungard December 2001 - April 2008
SCT 2000 - 2003
SCT - Thync 2000 - 2001
Bank One 1998 - 1999
first usa 1998 - 1999
Skills
SaaS, Agile Methodologies, Web Services, Cloud Computing, Business Intelligence, Strategy, Scrum, Digital Asset Management, Requirements Analysis, SDLC, Solution Architecture, IT Strategy, Integration, Java Enterprise Edition, MVC, Managed Hosting, SOA, Software Project..., Enterprise Software, Commerce, Architecture, Software Development, Enterprise Architecture, Management, Business Process, Java, Agile Project Management, Oracle, Data Warehousing, Application Architecture, Architectures, IT Management, Product Management, Unix
Education
Villanova University 1997 — 1999
Master of Science (MS)
Osmania University 1993 — 1997
BE
Little Flower High School, HYD
Corporation Service Company October 2006 - Present
Washington Mutual Bank December 2004 - October 2006
First USA January 1996 - December 2001
University of North Florida January 1993 - September 1994
U.S. Department of Education November 1989 - November 1992
Skills
Process Improvement, Customer Relations, Web Analytics, Competitive Analysis, Data Analysis, E-commerce, Analytics, Access, Salesforce.com, Marketing, Business Analysis, Strategy, Email Marketing, Team Building, Market Research, CRM
Education
University of North Florida 1992 — 1994
Master of Public Administration (M.P.A.)
Roanoke College 1981 — 1985
Bachelor's degree
Symphony Financial October 2014 - Present
Andes Financial Group, Inc November 2012 - Present
See Below for some archived blogs January 2014 - Present
National Endowment for Financial Education February 2015 - Present
Society for Financial Awareness February 2014 - February 2015
Platinum Financial June 2012 - September 2014
The Andes Group, LLC July 2005 - November 2012
T. Rowe Price 1999 - 2005
First USA August 1997 - August 1999
Skills
401k, Women's Financial..., Divorce Financial..., Social Security, Retirement Planning, Financial Management, Estate Planning, Small Business Planning, Financial Advisory, Retirement, Personal Finance
Education
University of Delaware 1995 — 1997
Master of Science (M.S.), Agricultural Economics
Hope College 1987 — 1991
Bachelor of Arts, Political Science and Philosophy
American Express February 2007 - Present
Travelport 2002 - 2006
Outtask Inc. March 2002 - December 2002
Acxiom Corporation April 2000 - November 2001
First USA January 1999 - April 2000
Value Integrated Network October 1996 - November 1998
Citibank Diners Club February 1996 - October 1996
Budget Rent a Car 1987 - 1996
Skills
Product Management, Sales Process, Sales Operations, Marketing, Entrepreneurship, Contract Negotiation, Account Management, Strategy, Time Management, Selling, Customer Satisfaction, New Business Development, Salesforce.com, Marketing Strategy, B2B, Sales, Sales Management, CRM, Business Intelligence, Sales Presentations, Leadership, Competitive Analysis, Business Strategy, Business Development, Solution Selling, SaaS, Lead Generation, Direct Sales, Networking, Customer Retention, Start-ups, Cold Calling, Team Management, Pricing, Business Planning, Customer Acquisition, Team Building, Relationship Management
Education
Northeastern University 1985 — 1986
Business
Syracuse University 1979 — 1983
Bachelor of Science, Human Services
Westhill High School 1975 — 1979
H.S. Diploma
D&S Communications May 2010 - Present
Ranger Enterprises 2006 - 2009
First USA 1999 - 2002
Richardson Electronics 1996 - 1999
HR and Associates for McDonald's Corp July 1994 - May 1996
Skills
VoIP, Telephony, Unified Communications, Managed Services, Telecommunications, Avaya, Email Marketing, Call Center, Solution Selling, Marketing, MPLS, Channel, SIP, Account Management, Call Centers, Project Management, Wireless
Education
North Central College 1997 — 1999
BS, Marketing
st. francis high school 1984 — 1985
Oracle USA June 2011 - Present
Oracle USA May 1998 - June 2011
First USA September 1995 - May 1998
Naval Air Warfare Center Aircraft Division (NAWCAD) September 1990 - September 1995
Skills
Business Intelligence, Enterprise Software, Cloud Computing, Oracle Applications, Oracle E-Business Suite, Solution Architecture, SaaS, Oracle, SOA, Program Management, Database Administration, Software Requirements, ITIL, SQL, IT Strategy, ERP, Requirements Analysis, Solution Selling, Business Analysis, Professional Services, Oracle HR, Outsourcing, Support Education, Public Speaking, Camtasia, Customer Service, Customer Support, Educational Technology, Visual Learning
Education
Monmouth University 1987 — 1989
Masters, Software Engineering
Widener University 1983 — 1987
Bachelor of Science, Electrical Engineering
The Norfolk & Dedham Group® March 2015 - Present
VCFNE October 1995 - March 2015
First USA Partners 1998 - 2001
First USA 1995 - 2001
Bank One/First USA Partners 1995 - 2001
Skills
Private Equity, Start-ups, Entrepreneurship, Due Diligence, Strategy, Strategic Planning, Investments, Strategic Partnerships, Business Strategy, Business Development, Mergers & Acquisitions, Business Planning, Contract Negotiation, Management Consulting, Executive Management, Marketing, Leadership
Education
Simmons College 1983 — 1987
B.A., Communications and Spanish
Barrington High School
AmeriHealth Caritas July 2007 - Present
Dow Jones December 2006 - July 2007
Wyeth Pharmaceuticals March 2000 - November 2006
First USA April 1997 - March 2000
Skills
Data Center, Disaster Recovery, Visio, Integration, Unix, SDLC, Servers, VMware
Education
Rutgers University-New Brunswick 1992 — 1994
AARP Senior Director Of OperationsOwen Software Development CorporationMarch 2011 - Present
Verizon Communications May 1997 - February 2011
Verizon September 2001 - January 2004
First USA 1995 - 1997
Skills
Technology Management, Proposal Writing, System Architecture, Access, Business Process..., Product Management, Professional Mentoring, Personal Development, Program Management, Project Management, Strategic Planning, Telecommunications, Project Planning, Vendor Management, Human Capital, Process Improvement, Cross-functional Team..., Leadership, Business Process..., Business Intelligence, Direct Marketing, Customer Loyalty..., Business Requirements, Operations Management, Certified Project..., Presenting to Senior..., PMO, PMP, Software Project..., Business Development, Quality Assurance, Integration, Agile Project Management, Strategy, Requirements Analysis, SaaS, Change Management, Commitment to Customer..., Customer Experience, Management, SDLC, Team Leadership, Business Analysis, Customer Engagement, Team Building, Business Strategy
Education
Villanova University 2011 — 2011
Master Certificate, Project Management and Human Resource Management
The George Washington University 1997 — 2000
MEM, Engineering Management
Morgan State University 1990 — 1994
BS, Industrial Engineering
JPMorgan Chase February 2006 - Present
BankOne 2001 - 2006
First USA 1999 - 2001
Skills
Business Analysis, Financial Analysis, Banking, Credit Cards, Risk Management, Credit Risk, Data Analysis, Financial Services, Process Management, Business Strategy, Strategic Planning, Business Operations, Leadership, Great Motivator, Employee Recognition, Financial Reporting, Leading Change
Education
Roosevelt University
International Relations and Affairs
US Securities and Exchange Commission August 2008 - Present
Fairfield Residential August 2005 - May 2008
Fannie Mae January 2001 - August 2005
Oxford Tax Exempt Fund August 1998 - September 2000
First USA 1996 - 1998
Eastern Mortgage Services 1993 - 1994
Arthur Andersen 1990 - 1993
Education
Penn State University 1985 — 1989
BS, Accounting
Experian August 2013 - Present
JP Morgan Chase October 2007 - July 2013
JPMorgan Chase July 2004 - October 2007
Bank One November 2003 - July 2004
Bank One November 2000 - November 2003
Bank One November 1998 - November 2000
First USA January 1996 - November 1998
Astro Valcour Inc April 1993 - August 1995
Skills
Analysis, Analytics, Credit, Credit Cards, Finance, Financial Risk, Management, Portfolio Management, Process Improvement, Program Management, Risk Management, Strategy, Underwriting
Education
Purdue University 1991 — 1996
Bachelor of Science (BS), Industrial Engineering
NJSP
State Farm Bank February 2012 - July 2015
State Farm Bank April 2010 - January 2012
Wachovia Bank August 2008 - April 2010
Wachovia, A Wells Fargo Company 2006 - 2008
State Farm Bank 2001 - 2006
Fleet Credit Card Services 1999 - 2001
First USA April 1999 - December 1999
PNC National Bank 1991 - 1999
Skills
Credit, Credit Risk, Portfolio Management, Underwriting, Cards, Financial Analysis, SAS/SQL, Database Segmentation, Strategic Planning, Forecasting Models, Financial Forecasting, Loss Forecasting, Customer Lifecycle..., Marketing Strategy, Customer Research, Customer Retention, Forecasting, Full P&L Responsibility, Analytics, Banking, Credit Cards, Database Marketing, Financial Risk, Strategy, SAS programming, Risk Management, P, Financial Services
Education
Purdue University - Krannert School of Management 2003 — 2006
Masters, Business
Purdue University - Krannert School of Management 1989 — 1994
Bachelor of Science (BS), Accounting and Finance
Citadel Investment Group 2010 - Present
Wachovia Bank April 2006 - December 2009
Prudential Securities / Prudential Equity Group 2001 - 2006
Prudential Securities/Prudential Equity Group 2000 - 2006
First USA 1999 - 2000
DVCI Interactive 1996 - 2000
Goldman Sachs July 1996 - December 1997
Skills
Trading Systems, Portfolio Management, Trading, Software Development, Sybase, C
Education
New York Institute of Technology 2004 — 2006
M.S, Computer Science
Sprint October 2001 - Present
Sprint - Nextel 2001 - Present
Licensed Realtor February 1981 - August 2009
First USA 1985 - 2000
First City National Bank 1985 - 1993
Education
Sam Houston State University
Nonprofit September 2009 - Present
Something Graphic October 1996 - November 2011
Aon Affinity Insurance Services November 2007 - September 2009
Aon Affinity Insurance Services April 2002 - November 2007
First USA November 2000 - April 2002
Marsh Affinity Group Services (Seabury & Smith) July 1994 - November 2000
Strawbridge & Clothier 1991 - 1994
Skills
Project Management, Advertising, Marketing, Program Management, Public Relations, Copywriting, Direct Mail, Nonprofits, Fundraising, Management, Sales, Marketing Communications, New Business Development, Direct Marketing, Budgets, Email Marketing, Social Media, Social Media Marketing, Marketing Strategy, Online Marketing, Online Advertising, Lead Generation, Integrated Marketing, Digital Marketing, Corporate Communications, Editing, Newsletters
Education
The Pennsylvania State University 1983 — 1988
BA, Communications
Bishop McDevitt High School 1977 — 1981
CSL July 2011 - Present
Wolters Kluwer 2005 - July 2011
Novartis 2003 - 2005
XRT 2001 - 2003
First USA 1997 - 2001
CIGNA 1995 - 1997
Aquent 1993 - 1995
Skills
Succession Planning, Talent Management, Performance Management, Executive Coaching, Leadership Development, Organizational..., Change Management, Organizational Design, Organizational..., Leadership, Strategy, Employee Relations, Training, Talent Acquisition, HRIS
Education
James Madison University 1985 — 1989
BS, Psychology (Organizational focus)
FTHS
CSC - Workday Practice - Integration Team December 2014 - Present
CSC April 1999 - Present
CSC August 2014 - November 2014
Omnicare April 2011 - July 2014
Harvard Pilgrim Health Care September 2009 - December 2010
ATPCO 2005 - 2009
PJM 2003 - 2004
ETS 2002 - 2003
First USA 1999 - 2001
Vanguard 1998 - 1999
Skills
SDLC, Enterprise Architecture, Data Warehousing, IT Strategy, Data Modeling, Requirements Analysis, Business Intelligence, SOA, Solution Architecture, Database Design, Software Project..., Integration, Databases, IT Management, ETL, Systems Analysis, Software Development, Business Analysis, Oracle, PMP, Agile Methodologies, Unix, Visio, Requirements Gathering, DB2, SharePoint, Microsoft SQL Server, SQL, Data Migration, ITIL
Education
La Salle University 1981 — 1985
Bachelor's degree, Computer Science
La Salle University 1981 — 1985
BS, Computer Science
Citizens Financial Group, Inc. January 2014 - Present
Citizens Bank October 2011 - December 2013
JPMorgan Chase May 2007 - December 2009
JP Morgan Chase December 2005 - April 2007
JPMorgan Chase July 2004 - December 2005
Bank One September 2003 - July 2004
Bank One September 2002 - September 2003
Bank One November 2001 - September 2002
Bank One February 1999 - October 2001
First USA June 1996 - February 1999
Skills
PMO, Program Management, Credit, Executive Management
Education
Saint Joseph's University 1983 — 1987
BS, Financial Management
Commerce Bank January 2007 - Present
A.G. Edwards & Sons, Inc. March 2000 - December 2006
A.G. Edwards March 2000 - December 2006
Targetbase April 1998 - August 1999
First USA May 1996 - April 1998
The Inmar Group May 1993 - May 1996
Skills
Marketing, Email Marketing, Direct Marketing, Web Analytics, Digital Marketing, Marketing Communications, Analytics, Online Marketing, Social Media Marketing, Online Advertising, User Experience, Web Marketing
Education
Southern Illinois University, Carbondale 1990 — 1993
B.S., Advertising, Marketing
I.C. Isaacs & Company Sr. Financial AnalystUS Foodservice2004 - 2006
American Wood Moulding 2002 - 2004
First USA 2000 - 2002
First USA 2000 - 2002
The Chase Manhattan Bank 1994 - 1999
Education
Penn State University
JPMorgan Chase March 2012 - Present
JPMorgan Chase August 2007 - February 2012
JPMorgan Chase November 2005 - July 2007
Chase Card Services October 2004 - October 2005
Bank One August 2002 - October 2005
Heald Consulting September 1998 - March 2001
First USA 1995 - 2001
First USA January 1995 - November 1997
Skills
Direct Marketing, Integrated Marketing, Strategic Partnerships, Marketing Strategy, Strategy, CRM, Digital Marketing, Online Marketing, Marketing, Product Marketing, Team Management, Market Research, Product Management, Market Planning, Advertising, Start-ups, Trade Shows, Product Development, Strategic Planning, Database Marketing, Multi-channel Marketing, Sales Process, Direct Mail, Sales, Retail, Competitive Analysis, Email Marketing, Management, Marketing Management, Healthcare Marketing, Social Media, Social Media Marketing, Customer Acquisition, Lead Generation
Education
Temple University 1987 — 1991
BA, Advertising, Marketing, PR
Sun Valley High School 1985 — 1987
diploma, college prep
Bank of America August 2015 - Present
Bank of America January 2006 - August 2015
MBNA April 2004 - February 2006
Berwind Corporation April 2001 - March 2004
Breakthrough Commerce March 2000 - March 2001
First USA June 1996 - March 2000
Skills
Recruiting, Talent Acquisition, Sourcing, Executive Search, Employee Relations, Vendor Management, Onboarding, Benefits Negotiation, Strategic Planning, Internet Recruiting, Applicant Tracking..., SDLC, Employee Benefits, Full-cycle Recruiting, Direct Sourcing, Compensation, Cold Calling, HR Business Partnering, Diversity Recruitment, Recruitment Advertising, Mentoring, Coaching, Employment Law, Salary Negotiation, Recruitment/Retention, Vendor Relations, Building Customer..., Project Management, CRM
Education
Lynchburg College 1992 — 1996
BA, Communications
BioTelemetry, Inc., formerly known as CardioNet, Inc. 2013 - Present
CardioNet 2008 - Present
VIASYS Healthcare 2006 - 2008
The Vanguard Group 2005 - 2006
Electronics Boutique 2002 - 2005
First USA 2000 - 2002
Sunoco 1998 - 2000
Skills
Finance, Analysis, Investor Relations, Management, Financial Analysis, Financial Modeling, Sarbanes-Oxley Act, Budgets, Forecasting, Accounting, Mergers & Acquisitions, Process Improvement
Education
Villanova University
Certificate in Accounting
Villanova University
MBA
Penn State University 1993 — 1998
BS Finance and International Business
Nationstar Mortgage June 2004 - Present
First USA Bank 1995 - 2004
JPMorgan Chase April 1995 - August 2002
Bank One 1995 - 2002
First USA, Bank One, Austin, TX 1995 - 2002
First Usa 1995 - 2001
Bank One, Columbus NA 1995 - 2001
Skills
Loss Mitigation, Residential Mortgages, Mortgage Lending, Loans, Loan Origination, Portfolio Management, Mortgage Banking, Risk Management, Training, Foreclosures, Mortgage Servicing, Credit, Vendor Management, Loan Servicing, Banking, Investments, Underwriting, Call Centers, First Time Home Buyers, Default, VA loans, Investment Properties, Reverse Mortgages, Leadership, FHA, Relationship Management, Credit Risk, Credit Analysis, Mortgage Underwriting, Real Estate, Management, Refinance, Financial Risk, Finance, Financial Analysis, Consumer Lending, Loan Modifications, Asset Management, FHA financing, Process Improvement, Operations Management, Commercial Lending, Financial Services, USDA, Business Analysis, REO, Executive Management
Education
Kent State University 1990 — 1995
BS, Education
Dynegy Inc. May 2006 - Present
Delaware North Parks & Resorts at Kennedy Space Center, Inc. March 2003 - May 2006
Anheuser-Busch Companies, Inc. June 1994 - March 2002
First USA July 1997 - March 1998
Shell Oil Company July 1981 - December 1993
Travelers Insurance January 1979 - June 1981
Skills
Labor Relations, Employee Relations, Succession Planning, Employee Benefits, Human Resources, Recruiting, FMLA, Training, Employee Training, Workforce Planning, Policy, Onboarding, Talent Management, Performance Management, Personnel Management, Payroll, Leadership
Education
South Texas College of Law 1984 — 1988
JD, Employment, Labor & Procedure
Southwestern University 1975 — 1978
BBA, Business, Economics
Mylan Pharmaceuticals May 2010 - Present
JPMorgan Chase December 2006 - 2009
JPMorgan Chase July 2005 - December 2006
Bank One October 2002 - July 2005
First USA August 2000 - September 2002
Skills
Vendor Management, Messaging, Project Management, Team Building, Lotus Notes, Operations Management, Microsoft Exchange, Disaster Recovery, Management, Outsourcing, IT Strategy, Project Portfolio..., Mobile Devices, Contract Negotiation, Contract Management, Unified Communications, SDLC, Litigation Support, Leadership, IT Management, IM, Enterprise Architecture, Technology Leadership, Systems Engineering, Open Systems..., Technology Governance, ITIL Certified, Mobile Messaging, Mobile Device Management, Social Software, Personnel Management, Business Analysis, Business Continuity, System Deployment, Six Sigma, PMO, Infrastructure, Databases, Integration, Program Management, Large Enterprise, e-Discovery, Instant Messaging, Large-scale Projects, Office 365
Education
Salem Community College
Associate’s Degree, Computer Science
PlainsCapital Corporation January 2011 - April 2014
Mary Baker Consulting October 2010 - December 2010
CBRE June 2010 - October 2010
Mary Baker Consulting June 2009 - June 2010
Chase Paymentech January 1998 - June 2009
First USA September 1992 - December 1997
Atmos Energy April 1991 - September 1992
Lomas Financial Corporation January 1988 - April 1991
Skills
Benefits Manager, Deferred Compensation, Human Resources, HRIS, Vendor Management, Change Management, Payroll, Project Management, Strategy, Personnel Management, Performance Management, Networking, Benefits Negotiation, Mergers & Acquisitions, Management, Program Management, CRM, Analysis, Project Planning, Employee Benefits, Insurance, Human Capital, Leadership, Benefits Administration
Education
The University of Dallas 1988 — 1990
MBA, Human Resources Management
Oregon State University 1974 — 1978
BS, Marketing Management
NetSpend Corporation November 2006 - Present
Sprint Nextel March 2003 - October 2006
EDS Group 2002 - 2003
Janus Capital Group 1999 - 2001
First USA 1995 - 1999
Skills
Strategic Planning, Program Management, Process Improvement, Business Analysis, Cross-functional Team..., Outsourcing, Contact Centers, Product Management, Training, Account Management, Change Management, Project Management, Analysis, Analytics, Budgets, Business Process..., Call Centers, Customer Experience, Customer Satisfaction, Data Analysis, Financial Services, Leadership, Management, Operations Management, P, Performance Management, Process Engineering, Risk Management, Start-ups, Team Leadership, Telecommunications, Vendor Management
Education
Park University 1988 — 1992
Logistics Management
Sky Business Capital October 2014 - Present
MIOGA Ventures 2000 - Present
iQor 2002 - 2012
First USA 1995 - 2000
American Express 1990 - 1995
Bain & Company 1982 - 1989
Procter & Gamble 1979 - 1981
Skills
Executive Management, Business Turnaround, Business Strategy, New Business Development, Re-engineering, Business Process..., Mergers and Acquisitions, Consumer Marketing, Database Marketing, Executive Coaching, Board Leadership, BPO, Leadership, Private Equity, Financial Services, Finance, Management, Consulting, Direct Marketing, Portfolio Management, mergers and acquisitions, Start-ups, Strategy, Strategic Planning, Mergers & Acquisitions
Education
Harvard Business School 1981 — 1983
MBA, Business
Michigan State University 1975 — 1979
BS, Chemical Engineering
MoneyGram International February 2012 - Present
Cottonwood Financial July 2009 - February 2012
Solomon Edwards Group July 2009 - July 2009
Ameriprise Financial Services October 2008 - June 2009
JPMorgan Chase August 2006 - August 2008
JPMorganChase August 2005 - August 2006
JPMorgan Chase August 2003 - August 2005
JPMorgan Chase January 2001 - August 2003
First USA October 1999 - January 2001
Skills
AML, Bank Secrecy Act, OFAC, Fraud, PowerPoint, Microsoft Word, Microsoft Office, USA PATRIOT Act, KYC, Retail, FINRA, Banking, Credit, Anti Money Laundering
Education
The University of Texas at Arlington 2005 — 2007
bachelors, criminal justice
Sam Houston State University 1993 — 1995
Bachelor of Arts (B.A.), criminal justice
georgetown high school 1989 — 1991
Diploma, General Studies
D&B 2007 - Present
Bank One 2000 - 2003
First USA/BankOne 1996 - 2003
First USA 1996 - 2000
American Express April 1988 - August 1996
Oxford University Press July 1982 - February 1990
Education
State University of New York College at Oswego 1974 — 1978
BA, English
Boehringer Ingelheim Pharmaceuticals June 2015 - Present
Boehringer Ingelheim Pharmaceuticals 2008 - Present
Easton Learning Foundation 2009 - 2012
Swift Transportation September 2005 - July 2008
Honeywell August 2002 - August 2005
First USA November 1997 - May 2000
Skills
Performance Management, Talent Management, Employee Engagement, Employee Relations, Succession Planning, Deferred Compensation, Organizational..., Change Management, HRIS, Talent Acquisition, Human Resources, Leadership Development, Organizational Design, Organizational..., Recruiting, Strategy, Leadership, Job Evaluation, Workforce Planning, Employee Benefits, Onboarding, HR Policies
Education
King's College London 1990 — 1993
BA (Hons), Geography
King Henry VIII School, Coventry 1983 — 1990
SpiriTrust Lutheran Home Care & Hospice April 2015 - Present
Medical Management Professionals March 2008 - November 2014
Homecall, Inc. March 2004 - July 2005
Homecall Inc January 2001 - February 2004
Homecall Inc. May 1999 - December 2000
First USA August 1998 - May 1999
Chevy Chase Bank January 1998 - August 1998
Chevy Chase Bank CCD March 1995 - December 1997
US Navy May 1988 - May 1992
Skills
HIPAA, Healthcare Information..., Troubleshooting, Windows, Operating Systems, Billing Systems, Microsoft Office
Education
Charles County Community College 1993 — 1994
none, Sociology and Anthropology
Tacoma Community College 1992 — 1993
none, Sociology and Anthropology
PwC June 2013 - Present
MasterCard June 2012 - June 2013
Dun & Bradstreet June 2006 - June 2012
Barclaycard 2002 - 2006
Fleet Bank 2001 - 2002
First USA 1999 - 2001
AT&T 1995 - 1999
Princeton Day School 1985 - 1995
Skills
Analytics, Predictive Analytics, Segmentation, Optimization, Risk, Marketing Analytics, Emerging Payments, Statistical Modeling, Financial Risk, Business Intelligence, Risk Management, Strategy, Predictive Modeling, Data Mining, Management Consulting, Database Marketing, Credit Cards, Business Process..., Business Analytics, Credit Scoring, Big Data, Thought Leadership, SAS, Credit Risk, Leadership, Mergers & Acquisitions
Education
Rutgers University-New Brunswick 1994 — 1997
ABD, Operations Research
University of Warsaw
MS, Mathematics
UPS August 2012 - Present
UPS Supply Chain Solutions 2000 - Present
UPS Supply Chain Solutions (fka: Livingston) 2001 - 2010
First USA 1999 - 2000
Livingston Healthcare Services Inc. 1996 - 1999
Skills
Reverse Logistics, Transportation..., 3PL, Healthcare Industry, Supply Chain Management, Supply Chain, Business Process, Warehousing, Warehouse Management, Transportation, Logistics, Supply Chain..., Logistics Management, International Logistics, Freight Forwarding, Management, Business Process..., Cross-functional Team..., Process Improvement, Operations Management
Education
Misericordia University 1991 — 1993
BA, Business Administration
Luzerne County Community College 1989 — 1991
Associates, Business Administration
- January 2006 - Present
MasterCard February 2001 - August 2005
Saga Holidays May 2000 - January 2001
First USA March 1996 - April 2000
Education
Michigan State University 1994 — 1995
MS, Statistics
Western Michigan University
BS, Statistics
PNC September 2015 - Present
Experian September 2013 - May 2015
Experian February 2012 - September 2013
Bank of America 2009 - February 2012
Bank of America August 2004 - March 2009
JPMorgan Chase 2004 - 2004
Bank One 1997 - 2004
First USA 1996 - 2004
Advanta 1991 - 1994
Skills
Credit, Strategy, Portfolio Management, Management, Banking, Credit Risk, Business Strategy, Financial Services, Credit Cards, Risk Management, Six Sigma, Financial Risk, Payments, Relationship Management
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1989 — 1990
mba
Shippensburg University of Pennsylvania 1982 — 1986
bsba
Law Office of Lisa G. Berrittella, PLLC May 2014 - Present
Rochester Genesee Regional Transportation Authority (RGRTA) March 2012 - April 2014
Trevett Cristo Salzer & Andolina P.C. April 2005 - February 2012
U.S. District Court, Western District of New York 2002 - 2003
Fisher-Price 2000 - 2001
HSBC 1998 - 2000
First USA 1997 - 1998
Skills
Litigation, Appeals, Civil Litigation, Commercial Litigation, Product Liability, Personal Injury, Employment Law, Estate Planning, Insurance Law, Wills, Mediation, Defense, Legal Research, Courts, Class Actions, Legal Writing, Arbitration, Public Liability, Personal Injury..., Alternative Dispute..., Family Law, Torts, Trials, Construction Law, Depositions
Education
SUNY Buffalo Law School 2001 — 2004
J.D.
University of Rochester - Simon Business School 1995 — 1997
M.B.A.
Tulane University 1989 — 1993
B.A.
Waste Management October 2012 - Present
Monitronics International November 2009 - September 2012
Washington Mutual Card Services July 2008 - January 2009
Washington Mutual Card Services December 2004 - July 2008
Washington Mutual Card Services December 1999 - December 2004
Providian Financial 1999 - 2004
First USA 1996 - 1998
USAA 1994 - 1996
Skills
Call Center, Call Centers, Coaching, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Management, Operations Management, Process Improvement, Program Management, Quality Assurance, Team Building, Team Leadership, Training, Training Delivery, Vendor Management, Workforce Management
Education
McMurry University 1988 — 1992
BBA
iNautix Technologies April 2000 - May 2002
First USA July 1997 - April 2000
Prodigy Communications February 1996 - August 1998
IBM October 1993 - February 1996
Pershing December 1991 - August 1992
Equitable 1986 - 1991
Systech December 1981 - July 1986
Skills
Requirements Analysis, SDLC, JCL, Software Project..., Business Analysis, Unix, Strategic Planning, Vendor Management, Program Management, Strategy, Change Management, Project Management, Leadership, Team Building, Business Intelligence
Education
Rutgers University-New Brunswick
MS
Rutgers, The State University of New Jersey-Newark
BA
3D Cruise and Travel June 2011 - Present
Texas Guaranteed Student Loan Corporation September 2008 - April 2015
Texas Guaranteed Student Loan Corporation August 2005 - September 2008
Providian February 2003 - July 2004
Providian June 2000 - February 2003
First USA June 1998 - June 2000
Skills
Leisure Travel, Vacation, Incentive Travel, Sales, Cruises
Education
Louisiana State University
McCullough HS
Scafidi, Juliano & Hurd, LLP 2012 - Present
Perry, Krumsiek & Jack 2009 - 2012
Fletcher, Tilton & Whipple, P.C. 2008 - 2009
Brigham and Women's Hospital 2002 - 2008
First USA 1999 - 2002
Skills
Mergers, Employment Contracts, Litigation, Licensing, Corporate Law, Contract Negotiation, Commercial Litigation, Intellectual Property, Real Estate, Trademarks, Legal Writing, Civil Litigation, Westlaw, Mergers & Acquisitions, Legal Research, Mediation, Employment Law, Negotiation, Analysis, Arbitration, Bankruptcy, Appeals, Patent Litigation, Legal Assistance, Start-ups, Courts, Corporate Governance, Family Law, Legal Advice
Education
Suffolk University Law School 2000 — 2004
J.D.
Providence College 1987 — 1991
Business Administration
Georgetown Mortgage LLC May 2015 - Present
Smart Office Support dba January 2007 - Present
TPC Communications Corp. February 2015 - May 2015
Goodwin Management September 2013 - February 2015
Silicon Hills Wealth Management, LLC March 2013 - September 2013
Emerson Process Management June 2012 - January 2013
5-D Systems, Inc. August 2009 - May 2012
First USA February 1998 - March 1999
Hewlett-Packard 1987 - 1998
Avantek Inc January 1985 - December 1987
Skills
Access, Payroll, Accounts Payable, Management, Project Management, Administrative..., Training, Bookkeeping, Leadership, Spreadsheets, Accounts Receivable, Data Entry, PowerPoint, Small Business, Microsoft Office, Customer Service, Outlook, Office Management, Microsoft Word, Microsoft Excel, Budgets, Human Resources, Time Management, Analysis, Administration, Invoicing, System Administration, Accounting, Financial Reporting, Expenses, Scheduling, Supervisory Skills, Problem Solving, Account Reconciliation, Start-ups, Quickbooks, Administrative Support, Excel, Process Improvement, Payroll Processing, Reconciliation, Editing, Billing, Word, Vendor, Payments, Telephone Skills, Customer Relations, QuickBooks
Education
Silver Creek HS
St. Edward's University
Business Administration
JPMorgan Chase June 2009 - Present
JPMorgan Chase January 2007 - November 2009
Bank One May 2004 - December 2006
Bank One March 2002 - April 2004
Bank One October 2000 - February 2002
First USA May 1999 - September 2000
First USA May 1998 - April 1999
First USA December 1997 - April 1998
MBNA November 1994 - November 1997
MBNA June 1994 - October 1994
Skills
Data Warehousing, Unix, SAS, Excel, Abinitio, Credit, Requirements Gathering, Business Analysis, Test Director, SQL, ETL, User Acceptance Testing, Data Analysis, Analytics, Quality Center, Banking, Credit Cards, Credit Risk, Data Quality, Risk Management, Requirements Analysis, Data Management, Program Management, Systems Analysis, Documentation, Quality Assurance, Visio, Data Modeling, Business Requirements, Business Intelligence, SDLC, Vendor Management, Software Project..., Oracle, Project Management, Databases
Education
Pennsylvania State University-Erie Campus 1988 — 1992
BS, Psychology
UC Santa Cruz September 2011 - Present
PNC April 2009 - August 2011
National City Bank February 2007 - April 2009
National City Bank October 2003 - February 2007
OfficeMax June 2003 - August 2003
University Hospitals March 2003 - April 2003
First USA October 2000 - January 2002
RPS / FedEx August 1998 - March 2000
Caliber Technologies / Roadway August 1997 - August 1998
Skills
System Administration, LDAP Administration, Enterprise Network..., SSO, Firewalls, Perl, RHEL, TCP/IP protocols, Cfengine, Linux, Unix, Solaris, FreeBSD, LAMP administration, Apache, Shell Scripting, Bash, Python, Nagios, Cisco Technologies, System Automation, Network Monitoring Tools, Compuware Vantage, HP Openview, SNMP, Subversion, SMTP, HTTP, SSL Certificates, Red Hat Linux, Security, Windows Server, Network Administration, Network Security, Unix Shell Scripting, DHCP, TCP/IP, Disaster Recovery
Education
Kent State University
BS, Computer Science
Financial Freedom, a divison of CIT Bank, N.A. August 2015 - Present
Financial Freedom, a division of OneWest Bank August 2010 - Present
Gila Corporation August 2008 - July 2010
NCO Financial 2001 - 2008
Alltel Wireless 1998 - 2001
First USA 1995 - 1998
Skills
Credit, Loans, Banking, Mortgage Lending, Loss Mitigation, Financial Analysis, Call Centers, Mortgage Banking, Loan Servicing, Portfolio Management, Retail Banking, Process Improvement, Consumer Lending, Credit Cards, Mortgage Servicing, Risk Management
Education
Louisiana State University
No degree
Capital One February 1994 - October 2001
First USA 1992 - 1994
Skills
Strategic Planning, Strategy, Process Improvement, Leadership, Training, Nonprofits, Leadership Development
Education
Limestone College 1981 — 1984
BS, Management Science
IPC Systems, Inc. April 2007 - Present
Modem Media November 2006 - March 2007
State Farm September 2003 - October 2006
First USA May 2002 - July 2003
Sprint Corp January 2000 - February 2002
Skills
VoIP, Telecommunications, Vendor Management, Cloud Computing, Unified Communications, Switches, Telephony, Troubleshooting, Integration, Linux, Agile Methodologies, Ethernet, Team Leadership, Solution Architecture, Product Management, IP, TCP/IP, SIP, Data Center, SDLC, Testing, Unix, Avaya, Project Management, Solaris, Software Development, Wireless, Network Design, Managed Services, Cisco Technologies, WAN, Software Project...
Education
Kakatiya University 1996 — 1998
BS, computers, accounting
Bard Access Systems, Inc. 1996 - Present
CR Bard 1996 - Present
Zions Bank July 1993 - May 1996
First USA 1988 - 1993
Skills
Medical Devices, Capital Equipment, Product Launch, Sales Operations, Cross-functional Team..., Interventional Radiology, Disposables
Education
Texas A&M University 1982 — 1986
Finance
Choice Asset Management December 2009 - May 2011
Austin Eco Network August 2008 - September 2009
AFS Brokerage, Inc. August 2006 - December 2007
Tejas Securities Group, Inc. August 1999 - May 2003
First USA May 1994 - May 1998
RepublicBank Discount Brokerage Services August 1984 - October 1989
Skills
Series 7, Series 63, Investment Banking, Investment Advisory, Securities, FINRA, Bloomberg, Finance, Equities, Bonds, Strategic Financial..., Investments, Fundraising, Management, Fixed Income, Financial Analysis, Trading
Education
Northern Arizona University
BS
University of Arizona
BS
Barclaycard January 2010 - Present
Barclaycard May 2008 - January 2010
Barclaycard 2005 - 2008
Advanta 2002 - 2005
PwC Consulting 1998 - 2001
First USA 1994 - 1996
Skills
Analytics, Business Development, Strategy, Finance, Corporate Development, Strategic Partnerships, Cross-functional Team..., Financial Services
Education
University of Michigan - Stephen M. Ross School of Business 1996 — 1998
MBA
Princeton University 1990 — 1994
BA, Computer Science
Salesianum School
HealthMarkets March 2015 - Present
Dun & Bradstreet January 2009 - December 2014
Dun and Bradstreet July 2007 - December 2008
Advanced Automation February 2007 - June 2007
Dun and Bradstreet September 2001 - August 2005
First USA January 1998 - March 2001
MBNA America 1995 - 1998
Skills
Salesforce.com, Analytics, New Business Development, Selling, Vendor Management, Strategic Planning, Solution Selling, Business Development, Process Improvement, Account Management, Business Intelligence, Enterprise Software, Business Strategy, CRM, Sales Process, B2B, Lead Generation, Sales
Education
James Madison University
Bachelor's Degree, Marketing
TD December 2014 - Present
TD Bank Group July 2011 - December 2014
TC Media January 2010 - July 2011
Aviva Canada March 2008 - December 2009
Epsilon July 2004 - March 2008
FFwd Group (Hawkeye Communications) 2001 - 2002
Direct Partners (Direct Marketing Agency in Omnicom Group) 2000 - 2001
First USA December 1998 - March 2000
Canada Trust (Acquired by TD Bank) December 1997 - December 1998
Skills
Analytics, Database Marketing, Predictive Modeling, Segmentation, Direct Marketing, Customer Insight, Customer Analysis
Education
IPADE 2004 — 2004
Master of Business Administration (MBA)
The University of Western Ontario - Richard Ivey School of Business 2002 — 2004
Master of Business Administration (MBA)
University of Waterloo 1992 — 1997
Math, Statistics, Combinatorics & Optimization
The University of Queensland 1996 — 1996
Bachelor of Mathematics
JPMorgan Chase January 2011 - Present
JPMorgan Chase 2008 - January 2011
JPMorgan Chase 2004 - 2008
Bank One 2001 - 2004
First USA 1998 - 2001
DuPont Capital Management 1991 - 1998
Accenture 1987 - 1991
Skills
Credit Cards, Portfolio Management, Risk, Mortgage, Payments, Banking, Analytics, SAS, Financial Services, Text Mining, Text Analytics, Financial Risk, Credit, Mortgage Lending, Loans, Credit Risk, Financial Analysis
Education
University of Pennsylvania - The Wharton School 1994 — 1996
Management Certificate, Wharton Management Program
Penn State University 1983 — 1987
Bachelor of Science, Industrial & Management Systems Engineering
Banner - University Medical Center Phoenix June 2015 - Present
Banner Health June 2006 - June 2015
First USA 2000 - 2002
Skills
Nursing, Case Managment, ACLS, Cpr Certified, Patient Safety, Patient Education, Patient Advocacy, Quality Improvement, Staff Development, Inpatient, Medication..., EMR, IV, Utilization Management, Cerner, Healthcare, Healthcare Management, Management, Leadership, Process Improvement, HIPAA, BLS
Education
Arizona State University 2003 — 2006
Bachelor of Science, Nursing
Mesa Community College 1999 — 2003
Associate, General Studies
Barclays Bank September 2008 - Present
Barclays 2008 - 2010
JP Morgan Chase January 2001 - July 2007
First USA Bank 2000 - 2005
Bank One January 1999 - January 2001
First USA January 1997 - January 1999
HFC Bank 1986 - 1996
Education
New England College 1981 — 1985
BS, Business
IBM April 2014 - Present
FannieMae June 2005 - March 2014
IBM April 2000 - May 2005
First USA August 1999 - March 2000
Skills
Unix, IBM AIX, Solaris, Linux, Shell Scripting, Power Systems, SPARC, X86, VMware, HARDWARE IBM POWER 7,...
Education
Jawaharlal Nehru Technological University 1991 — 1998
Bachelor’s Degree, Bachelor of Technology In Computer Science & Engineering (4years Degree, Year 1998)
Govt. Institute of Electronics Secunderabad, INDIA 1986 — 1990
Associate’s Degree, Diploma in Computer Engineering (3.5 years Diploma: Year 1990 )
Fortiva Financial July 2010 - Present
Atlanticus April 1999 - Present
First USA June 1997 - April 1999
Skills
Risk Management, Compliance, Credit, Portfolio Management, Business Strategy, Financial Modeling
Education
Penn State University 1995 — 1997
MS, Management Science and Information Systems
State University of New York College at Buffalo 1991 — 1995
BA, Mathematics, Statistics
Our Lady of the Lake Regional Medical Center April 2014 - Present
Money Management International January 2010 - March 2014
Money Management International April 2005 - January 2010
Bank One 2003 - January 2005
Bank One 2002 - 2003
Bank One 2001 - 2002
First USA 1998 - 2001
Skills
New Business Development, Business Relationship..., Special Collections, Credit, Process Improvement, Banking, Team Building, Project Management, Call Center, Budgets, Access, Change Management, Microsoft Excel, Customer Service, Visio, Coaching, Microsoft Word, Strategic Planning, Call Centers, Business Analysis, PowerPoint, Analysis, Outlook, Management, Finance, Negotiation, Leadership, Program Management, Training, Vendor Management, Financial Analysis, Nonprofits
Education
University of Phoenix - Baton Rouge Campus 2002 — 2004
MBA
Southern University and Agricultural and Mechanical College at Baton Rouge 1993 — 1997
B.A.
Cardtronics July 2015 - Present
Wincor-Nixdorf February 2012 - February 2015
Datavi March 2011 - January 2012
Cardronics 2008 - 2011
First USA May 1989 - September 1997
Skills
Process Improvement, Vendor Management, Change Management, Team Leadership, Contract Negotiation, Strategic Planning, Operations Management, Business Strategy, Forecasting, Customer Satisfaction, Product Management, Compliance, Team Building, Customer Service, New Business Development, Project Management, Banking, Call Centers, Management
Education
Southern Methodist University - Cox School of Business 1974 — 1975
MBA, Finance
Texas Christian University 1971 — 1973
BA, Merchandising
Citi November 2013 - Present
Citigroup July 2011 - November 2013
Barclaycard March 2010 - July 2011
Barclaycard January 2006 - March 2010
Barclaycard September 2002 - January 2006
Juniper Bank July 2000 - September 2002
First USA 1998 - 2000
MBNA 1997 - 1998
Skills
Credit Cards, Risk Management, Fraud, Stakeholder Management, Operating Models, Portfolio Management, Analytics, Strategy, Fraud Detection, Leadership, Management, KYC, Financial Risk, AML, Operational Risk
Education
Penn State University 1992 — 1996
Bachelor of Arts (B.A.), Criminology
MoneyGram International May 2010 - Present
Expedia December 2007 - May 2010
Perkins Coie LLP March 2006 - September 2007
Belo 1998 - 2006
First USA January 1995 - May 1998
Skills
Privacy Law, Intellectual Property, Licensing, Corporate Governance, Commercial Litigation, Corporate Law, Litigation, Mergers & Acquisitions, Securities Regulation, Joint Ventures, Legal Writing, Due Diligence, Litigation Management, Legal Research, Employment Law, International Law
Education
Harvard Law School
Doctor of Law (J.D.)
University of Rochester
Bachelor of Arts (B.A.), Political Science and Economics
Tolleson Wealth Management August 2003 - Present
American Electric Power 1999 - 2003
First USA September 1995 - August 1998
Skills
Windows Server 2008, Blackberry Enterprise..., Windows Server 2003, Server Administration, Server Management, Hyper-V, Cisco IOS, Cisco Call Manager, Cisco Switches, Network Security, Top Layer IPS, Sonicwall, TS Gateway, Checkpoint, Watchguard, Backup Exec, Advent, IRIX, AIX, Tru64, Solaris, HP-UX, OS/2, BSD, OpenBSD
Education
Louisiana Tech University 1992 — 1994
Northwestern State University 1992 — 1992