Pitney Bowes Management Services
Industry: IT service management company
DescriptionFounded: 1994 Parent organization: Pitney Bowes
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Pitney Bowes Management Services Employees
iMPress Outsourcing LTD March 2013 - March 2015
Williams Lea September 2012 - March 2013
Ricoh Americas Corporation October 1998 - June 2012
Pitney Bowes Management Services August 1988 - June 1998
Skills
Fax, Customer Service, Filing, Scanners, Office Equipment, Printers, Research, Courts, Photocopier, Microsoft Office, Microsoft Excel, Microsoft Word, Troubleshooting, Forklift Operator, Computer Hardware, Outlook, PowerPoint, Windows, Inventory Management, Sales, Process Scheduler, Managed Print Services, Customer Satisfaction, Software Documentation, Account Management, Process Improvement, Solution Selling, Management
Education
Hallmark University 1988 — 1989
Associate of Arts and Sciences (A.A.S.), Industrial Electronics Technology/Technician
OLIVER WENDALL HOLMES High School 1980 — 1984
High School Diploma
Innovairre February 2013 - Present
Johnson Controls October 2011 - February 2013
Bristol-Myers Squibb 2011 - 2012
Pitney Bowes Management Services June 2007 - October 2011
Skills
Microsoft Excel, Customer Service, PowerPoint, Microsoft Word, Microsoft Office, Maximo
Education
Kutztown University of Pennsylvania 2006 — 2011
Bachelor of Science (BS), Marketing
CSG International March 2015 - Present
Novitex Enterprise Solutions November 2012 - Present
Pitney Bowes Management Services November 2010 - November 2012
CTG May 2010 - November 2010
Gensis Direct August 2007 - June 2010
Rocket Direct Mail August 2006 - July 2007
Database Management Marketing Inc. February 2005 - May 2006
Xerox Corporation June 1994 - February 2005
Skills
Digital Printing, Business Process..., Variable Data Printing, Process Improvement, Project Management, Management, Business Process..., Color Management, Contract Negotiation, Integration, Direct Mail, Account Management, B2B, Marketing, Program Management, Solution Selling, Strategy, Operations Management, Six Sigma, Document Management, Offset Printing, Leadership, Managed Print Services, Negotiation, Adobe Acrobat, Selling, Quality Assurance, Sales, Lean Manufacturing, Sales Management, Pre-press, Outsourcing, Print Management, Cross-functional Team..., Document Imaging, P, Printers, P&L Management, Sales Process
Education
Indiana State University 1976 — 1980
Printing Management
IQense, LLC August 2014 - Present
Novitex Enterprise Solutions October 2013 - August 2014
Pitney Bowes Management Services March 2012 - September 2013
Pitney Bowes, Inc. June 2006 - March 2012
AAS (Advertising Audit Service) May 1998 - June 2006
Skyline Studios, Inc. September 1985 - May 1998
Skills
Adobe Creative Suite, Proofreading, HTML, Microsoft Office, Photo Retouching-minor, Creative Problem Solving, Mac, Direct Mail, Typography, Graphics, Production, Pre-press, XMPie, Page Layout
Education
Henry Ford Community College
Pitney Bowes Management Services November 2010 - Present
Hello Wireless/Cricket October 2006 - November 2010
Skills
Call Center, Customer Satisfaction, Customer Service, Data Entry, Customer Experience, Outlook, Telephone Skills
Education
Jefferson Community College 2008 — 2013
Associate's degree, Communications
LMFSC Windjammers Synchronized Skating Teams August 2013 - January 2015
Select Food Products, Inc. July 2014 - November 2014
Select Food Products, Inc. August 2012 - July 2014
Pitney Bowes Management Services September 2010 - June 2012
Caring Hands Chiropractic September 2009 - December 2009
Langlas' Taekwon-Do, Inc. May 2003 - August 2006
Skills
Data Entry, Microsoft Excel, Telephone Skills, Medical Terminology, ICD-9, Medical Coding, HIPAA, Word, Problem Solving, Excel, CPT, HCPCS, Project Management, Public Speaking, Microsoft Word, Social Media, Cpr Certified, Lotus Notes, PowerPoint, Community Outreach, Microsoft Office, Marketing, Process Scheduler
Education
Western Michigan University 2005 — 2010
Bachelor of Science (BS), Psychology
Kaplan University 2010 — 2011
Certified Coding Associate (CCA), Medical Coding
Pitney Bowes Management Services September 1999 - May 2013
Dungarvin August 1998 - September 1999
Skills
Multi-tasked, Organization, Customer-focused Service, Customer Service..., Customer Satisfaction, Data Entry, Courtesy, Work well without..., Works well in a team, administration, Professional Phone..., Typing, Payroll
Education
Ivy Tech Community College
Traders Point Christian Church June 2015 - Present
Traders Point Christian Church February 2015 - June 2015
Traders Point Christian Church June 2014 - February 2015
Traders Point Christian Church February 2014 - May 2014
Catamaran March 2013 - January 2014
MainGate 2009 - 2012
Pitney Bowes Management Services 2008 - 2009
Roche Diagnostics 2006 - 2007
Roche Diagnostics 2005 - 2006
Roche Diagnostics 2004 - 2005
Skills
Operations Management, CRM, Call Center, Customer Service, Forecasting, Staffing Plans, Quality Assurance, Data Entry, Process Improvement, Analytical Skills, Needs Analysis, Project Management, Strategy Implementation, Performance Metrics, Team Building, Performance Management, Human Resources, Distribution Center..., Inventory Management, Supply Chain, Order to Cash, Vendor Management, Sales, Document Creation, Training Facilitation, Train the Trainer, Curriculum Development, Communication Skills, Adult Learning..., Solution Development, Innovation, Scorecard Management, Leadership, Succession Planning, Microsoft Office, SAP, Customer Service..., Team Leadership, Outlook, Customer Retention, Customer Satisfaction, Customer Experience, Marketing, Call Centers, E-commerce
Education
Indiana Wesleyan University
Master of Business Administration (MBA), Human Resources
Indiana Wesleyan University
Bachelor of Science (BS), Business Management
Forter May 2015 - Present
Borderfree February 2011 - May 2015
HookLogic, Inc. March 2010 - January 2011
Webloyalty January 2008 - March 2010
Webloyalty July 2007 - January 2008
Pitney Bowes December 2004 - July 2007
Pitney Bowes October 2003 - December 2004
Pitney Bowes Management Services March 2001 - October 2003
zUniversity.com October 2000 - March 2001
Priceline WebHouse Club, Inc. March 2000 - October 2000
Skills
E-commerce, New Business Development, Strategic Partnerships, Sales Presentations, Cold Calling, Sales Management, Relationship Development, Strategy, SaaS, Product Launch, Leadership, Email Marketing, Direct Marketing, CRM, Business Development, Sales, Negotiation, Account Management, Management
Education
The University of Connecticut School of Business 2002 — 2006
MBA, Marketing Intelligence and Interactivity
Lafayette College 1990 — 1994
BA, Economics and Business
First Advantage 2006 - Present
First Advantage August 2004 - Present
Data Broadcasting Services (eSignal) 1999 - 2003
Pitney Bowes Management Services 1996 - 2000
Skills
Administrative..., Clerical Skills, Data Entry, Microsoft Excel, Tax Consulting, Microsoft Access, Typing
Education
Laney College 1995 — 1999
Certificate of Completion, Accounting and Business/Management
Novitex Enterprise Solutions August 2013 - Present
Pitney Bowes Management Services November 2007 - August 2013
IKON January 2005 - October 2007
Milbank Manfacture Co inc February 1998 - August 2004
Education
Gallaudet University 1994 — 1997
Bachelor's degree, History
J Sargeant Reynolds Community College 1992 — 1994
Certification, Office System
Allstate Insurance Company January 2005 - Present
ALLSTATE INSURANCE COMPANY January 2005 - Present
Allstate 2005 - Present
Blockbuster 2008 - 2010
Pitney Bowes Management Services January 1989 - January 2004
Skills
Property & Casualty..., Renters, Term Life Insurance, Homeowners, Motorcycle, General Insurance, PC building, PC Repair, Wireless Networking, PC Networking, Computer Repair, Networking, Advertising, Life Insurance, Customer Service, Fixed Annuities, Disability Insurance, Training, Marketing, Long-term Care, Sales, Employee Benefits, Liability, Retirement Planning, Cold Calling, Small Business, Permanent Life Insurance, Financial Planners, IRAs, 401k Rollovers, Licensed Property &..., Long Term Care Insurance, Variable Annuities, Risk Management, Whole Life, 401k, Retirement, Financial Analysis, Management, Critical Illness, Universal Life, Roth IRA, Accounting, College Savings Plans, Buy-sell Agreements, Wealth Accumulation, Retirement Savings, Licensed Life Insurance...
Education
Hunter Business School 2004 — 2005
Career Skills, Computer Accounting and Word Proccessing
Julia Richmond/West Side High 1985 — 1989
High School Diploma, Economics
CAREER CENTER
Hunter Business School
Maestro Health April 2015 - Present
Maestro Health January 2015 - April 2015
Connecture May 2010 - December 2014
Florida Direct Marketing Association November 2009 - December 2010
Pitney Bowes Management Services March 2009 - May 2010
Curtis 1000 / Corporate Graphics December 1999 - December 2008
Curtis 1000 January 1997 - December 1999
Curtis 1000 January 1995 - January 1997
Skills
Healthcare, Healthcare IT, Healthcare Technology, Healthcare Marketing, Marketing, Healthcare Information..., New Media, Management, Account Management, Direct Marketing, Medical Technology, Social Media Marketing, Integrated Marketing, Strategy, Cross-functional Team..., Strategic Planning, Multi-channel Marketing, Marketing Strategy, Sales, CRM, Mobile Devices, Leadership, Business Development, Strategic Partnerships, Lead Generation, Social Media, PPC, Salesforce.com, SaaS, Customer Retention, B2B, Analytics, E-commerce, New Business Development, Sales Management, Process Improvement, Team Building, Enterprise Software
Education
Indiana University - Kelley School of Business 1988 — 1992
Accounting
Indiana University Bloomington 1988 — 1992
Bachelor of Science, Business, Accounting, Marketing
Elyria Catholic 1984 — 1988
Ricoh USA September 2014 - Present
Ricoh USA April 2012 - September 2014
Pitney Bowes Management Services May 2010 - April 2012
VOLT Workforce Solutions January 2006 - March 2009
IKON Office Solutions August 1999 - December 2005
Trust One Mortgage 1997 - 1999
Kodak Imaging Services January 1993 - August 1997
Skills
Six Sigma, Microsoft Office, Operations Management, Problem Solving, Strategic Planning, Customer Service, Customer Relations, Team Building, Coaching, Performance Management, Change Management, Team Leadership, Account Management, Employee Relations, P&L Management, Salesforce.com, Public Speaking, Customer Retention, Leadership, Management, New Business Development, Process Improvement
Education
Grossmont College 2009 — 2012
Valley Forge Military Academy & College 1986 — 1990
bay county public library November 2008 - Present
Pitney Bowes Management Services July 1999 - January 2005
naval submarine base July 1995 - February 1998
Skills
Administrative Support, tutor in ABE, Citizenship, GED, & ASVAB prep, Data Entry, Records Management, Records, Customer Service, Typing, Office Equipment, Administrative..., Citizenship, Fax, Library, Copying, Online Research, Scanners, File Management, Indexing, Archives
Education
Wayne County Community College District 2006 — 2008
paralegal technology
Gulf Coast Community College 1988 — 1989
Primus International/Accra Manufacturing- A PCC Division December 2013 - Present
KiyomiKreatives July 2005 - Present
Accra Manufacturing June 2013 - December 2013
Stella & Dot September 2012 - September 2013
Robert Half International/Office Team June 2013 - June 2013
AppleOne September 2012 - April 2013
Pitney Bowes Management Services February 2008 - September 2012
Sport Clips March 2007 - February 2008
Perfect Look Salon October 2006 - March 2007
Perfect Look Salon October 2006 - March 2007
Skills
Self Starter, Reliability, Able To Multi-task, Fast Learner, Punctual, Goal Oriented, Microsoft Office, Calendaring, Cosmetology, Diversity, Training & Development, Facilities, Flexible Working, Able To Work Under..., Customer Service, Confidentiality, Order Management, Attention To Detail, Event Planning, Administrative Support, Polished Professional, Data Entry, Outlook, Team Player, Prioritization, Self Driven, Conference Rooms, Scheduling, Organized, Works well in..., Time Management, Dependable, Creative, Artistic Abilities, SharePoint, Administrative..., Flexible Schedule, Employee Training, Process Scheduler, Teamwork, Administrative..., Organization &..., Microsoft Word
Education
Bellevue Beauty School 2003 — 2004
Cosmetology Certificate, Cosmetology/Cosmetologist, General
Lake Washington Institute of Technology 2003 — 2004
Cosmetology Certificate, Cosmetology/Cosmetologist, General
Bellevue High School 1996 — 2001
High School Diploma, General Studies
Bluespace Creative, Inc May 2014 - Present
Iowa Central Community College March 2013 - Present
Bluespace Creative, Inc June 2012 - May 2014
James & Meryl Hearst Center for the Arts September 2008 - June 2012
Pitney Bowes Management Services September 2006 - June 2012
Freelance Design May 2001 - June 2012
Heartland Communications November 2003 - March 2005
Webster County Development 2003 - 2005
Iowa Central Community College February 2003 - October 2003
Iowa Central Community College February 2003 - October 2003
Skills
Graphic Design, Web Design, Layout, Social Media Marketing, Advertising, SEO, Illustration, Branding & Identity, Brochures, Digital Photography, Social Media, Creative Strategy, Adobe Creative Suite, Flash, Creative Direction, Dreamweaver, Illustrator, InDesign, Typography, Photoshop, Marketing Communications, Visual Communication, Image Manipulation, Photography, Web Development, Brand Development, Copywriting, Corporate Identity, Corporate Branding, Voiceovers, Marketing
Education
University of Northern Iowa 2006 — 2010
Bachelor of Arts (B.A.), Graphic Design
Hawkeye Community College 2012 — 2012
Adobe InDesign Certificate
Iowa Central Community College 2001 — 2003
Associate of Arts and Sciences (A.A.S.), Multimedia Marketing
Ricoh Americas Corporation September 2004 - Present
Pitney Bowes Management Services March 2000 - April 2003
Xerox September 1997 - January 1999
Skills
Service, Customer Service, Account Management, Sales, Outlook, Leadership, Marketing, Team Building, Social Media, Troubleshooting, Project Management
Education
Houston Community College 1999 — 2000
Certificate, PC Fundamentals
Kashmere High School 1974 — 1978
Pitney Bowes Management Services May 2012 - Present
Balkamp, Inc. December 2011 - December 2011
Balkamp, Inc. May 2011 - August 2011
Balkamp, Inc. May 2010 - August 2010
Indianapolis Southside Harley-Davidson January 2006 - August 2008
Skills
Geography, Research, Office Administration, Customer Service, Microsoft Office, Data Entry, Data Analysis, Student Government
Education
Indiana University Bloomington 2008 — 2012
Bachelor of Arts (B.A.), Geography
Decatur Central High School
Academic Honors Diploma
Drillinginfo April 2015 - Present
Drillinginfo June 2013 - April 2015
Drillinginfo December 2012 - June 2013
Drillinginfo April 2012 - December 2012
Pitney Bowes Management Services October 2010 - April 2012
University of Southern Maine September 2004 - July 2010
Freelance Voice-Over Talent September 2004 - July 2010
Freelance Actor January 1996 - July 2010
Goodwill Industries of NNE September 2003 - June 2007
Goodwill Industries September 2003 - September 2004
Skills
Editing, Training, Marketing, Windows, Mac, Microsoft Excel, Digital Printing, Computer Instruction, Fundraising, InDesign, Advertising, QuickBooks, PowerPoint, Data Entry, Nonprofits, Blogging, Web Design, Analysis, Adobe Acrobat, Management, Accounting, HTML, Budgets, Salesforce.com, Team Building, Non-profit Experience, Research, Social Media, Microsoft Word, Photography, Graphic Design, Event Management, Social Networking, Public Speaking, Microsoft Office, Recruiting, Outlook, Event Planning, Adobe Creative Suite, Leadership, Public Relations, Press Releases, Social Media Marketing, Customer Service, Team Leadership, Radio, Adobe Photoshop, JIRA, Ephesoft, Alfresco
Education
Goddard College 1996 — 2001
Bachelor of Arts (B.A.), Art/Art Studies, General
St Thomas Aquinas High School 1991 — 1995
Diploma
Novitex Enterprise Solutions December 2013 - Present
Pitney Bowes Government Solutions January 2010 - Present
Pitney Bowes Government Solutions November 2003 - January 2010
Pitney Bowes Management Services 1990 - 2003
Pandick Technologies 1987 - 1990
Gelman, Rosenberg & Freedman, CPAs 1983 - 1987
Skills
Government Contracting, Communication, Team Leadership, Team Building, Articulate Communicator, Budgets, Forecasting, Financial Analysis, Financial Reporting, Process Improvement, Project Management, Microsoft Excel, PowerPoint, Strategic Planning, Outsourcing, Operations Management, BPO, Sarbanes-Oxley Act, Six Sigma, Income Statement, Contract Negotiation, Start-ups, Customer Service, P&L Management, Business Development, Account Management, Leadership, Executive Management, Strategy, RFP, Accounts Receivable, Sales Operations, Accounts Payable, Pricing, New Business Development, P&L, Recruiting, Management, Vendor Management, Business Process..., Program Management
Education
University of Maryland University College 1988 — 1990
Masters, General Admin & Finance, 3.85
Grove City College 1979 — 1983
Bachelor of Arts (BA), Business Administration and French, 3.4
Avis Budget Group EMEA 2007 - 2014
RadioShack July 2006 - November 2007
Pitney Bowes Management Services 2005 - 2006
Joyce Records Center, Inc. 2001 - 2004
IKON Office Solutions 2000 - 2001
Iron Mountain Records Management, Inc June 1987 - September 2000
Skills
Customer Service, Customer Satisfaction, Sales, Team Leadership, Logistics, Inventory Management, Automotive, Process Improvement, Customer Retention, Microsoft Office, Pricing, Audio Power Point, Employee Training, Employee Engagement, Relationship Building, Budgets, Sales Management, Leadership, Training, Management, Operations Management, Inventory Control, Forecasting, Process Scheduler, Team Building, Retail, Purchasing
Education
Kaplan University-Davenport Campus 2013 — 2015
Associate's Degree, Business Administration and Management, General
HAH Services January 2011 - Present
Appen Media Group November 2009 - April 2011
Liberty Mutual Insurance 2000 - June 2009
Pitney Bowes Management Services 1992 - September 2000
Skills
General Insurance, Workers Compensation, Claims Handling, Customer-focused, Customer Service, Customer Satisfaction, Help Desk Support, Mailroom Operations, Copying, Shipping, Recieving, Distribution Logistics, Commercial Lines, Liability, Leadership, Marketing, Microsoft Office, Process Improvement, Team Building, Management, Commercial Insurance, Public Speaking, Sales
Education
Kennesaw State University 1990 — 1991
Bachelor of Science (BS), Political Science and Government
North Georgia College and State University 1982 — 1987
BS, Political Science and Government
Sheraton Hotel October 2008 - March 2009
Pitney Bowes Management Services February 2006 - September 2008
Education
Kaplan University 2011 — 2014
Associate of Science (A.S.), Human Services, General
Home November 2011 - Present
Kansas City Kansas Community College 2013 - 2015
Kansas City Kansas Community College 2013 - 2015
Cerner June 2011 - November 2011
Cerner Corporation 2011 - 2011
Pitney Bowes Management Services June 2005 - August 2009
Skills
Web Design, Web Development, Database Design, Database Administration, Computer Hardware, Computer Network..., Linux Server, Cisco IOS, Cisco Routers, Cisco Certified, Cisco Security, Cisco Wireless, Microsoft SQL Server, Sybase SQL Anywhere, Embedded SQL, SQL, Windows 7, Microsoft Office, Software Installation, Troubleshooting, Databases, Technical Support, Operating Systems, Networking, C#, ASP.NET, .NET
Education
KCKCC 2010 — 2012
Associate's degree, Computer Technology/Computer Systems Technology
Kansas City Kansas Community College 2009 — 2011
AAS, Computer Software Technology
St. Joseph Communications September 2013 - Present
Marcel Dee Photography September 2005 - Present
Humber College September 2009 - April 2010
Pitney Bowes Management Services April 2007 - September 2008
Pitney Bowes April 2007 - September 2008
Curry's Artist Materials 2005 - 2007
Skills
Blogging, Microsoft Excel, Retail, Portraits, Photography, Adobe Creative Suite, Mac OS X, Photoshop, Social Networking, Final Cut Pro, Customer Service, Graphic Design, OS X, Portrait Photography, Image Editing, Web Design, Windows 7, Windows Vista, Windows XP Pro, Fashion, Photos, Lighting, Lightroom, Image Manipulation
Education
triOS 2010 — 2011
Network Engineer, Network Engineer
Humber College 2008 — 2010
College Degree, Creative Photography
Art Fundamental 2007Seneca College 2006 — 2007
Microsoft December 2012 - Present
Act 1 Technical and Professional Services April 2012 - December 2012
Pitney Bowes Management Services September 2010 - May 2012
Red Robin January 2008 - October 2010
Starbucks Coffee Company August 2005 - January 2008
Skills
Adobe Creative Suite, InDesign, Dreamweaver, Illustrator, Photoshop, Adobe Acrobat, Flash, Organization Skills, PowerPoint, Microsoft Office, Facebook, Graphic Design, Microsoft Word, Microsoft Excel, Social Media, Wordpress, Research, Photography, Customer Service, SharePoint, AssetLink, Twitter, Wedding Planning, Event Planning, Morale Events, WordPress, Mac, Web Design, Management, Training
Education
Lake Washington Technical College 2008 — 2013
Bacehlors, Technology and Applied Design
University of Oregon 2006 — 2007
Bloomberg LP August 2013 - Present
Bloomberg LP May 1999 - July 2013
Pitney Bowes Management Services October 1995 - May 1999
Kraft 1995 - 1999
Philip Morris December 1987 - October 1995
Skills
ABAP, Business Analysis, Business Intelligence, Business Process, Business Process..., Cross-functional Team..., Data Mining, ECC, ERP, Integration, Management, Materials Management, Microsoft Excel, Product Management, Project Management, Risk Management, SAP, SAP BW, SAP ERP, SAP Implementation, SAP Netweaver, SAP R/3, SD, Vendor Management, Data Migration, Requirements Analysis, Visio, Master Data Management, Supply Chain Management, Requirements Gathering, Access, Databases, Supply Chain
Education
Iona College 1987 — 2000
Cancer Treatment Centers of America December 2013 - Present
Cancer Treatment Centers of America October 2011 - Present
Cancer Treatment Centers of America October 2011 - January 2013
IKON October 1999 - January 2002
Uniscribe Professional Services May 1998 - September 1999
Pitney Bowes Management Services February 1992 - May 1998
Skills
Process Improvement, Customer Service, Strategic Planning, Analysis
Education
French Culinary Institute
Pitney Bowes Management Services June 2009 - Present
Morgan Lewis & Bockius LLP 2007 - Present
Pitney Bowes Management Services October 2007 - June 2009
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Windows XP Pro, Computer Hardware, Sports Nutrition, Report Writing, Web Applications, Staff Supervision, Strategic Planning, Wireless Networking, Wireless Routers, Mac OS X, Distribution Center..., Photographic Printing, Digital Printing, Music Production, Multi Tasking
Education
Indiana University of Pennsylvania
Associate's degree, Computer Science
Experis IT/ Consultant to HP Managed Print Solutions July 2011 - Present
Fossi Print & New Media Solutions January 2011 - December 2012
Pitney Bowes Management Services November 2010 - December 2010
Pitney Bowes Management Services January 2006 - November 2010
Kmart Corp March 2000 - February 2006
HELM INCORPORATED January 1993 - January 2000
FOLANDS INCORPORATED January 1988 - January 1993
Skills
Customer Service, Team Building, Account Management, Outlook, Process Improvement, Strategic Planning, Project Management, Management, Training, Microsoft Office, Social Media Marketing, Customer Satisfaction, Leadership, Email Marketing, Customer Retention, Online Marketing, Six Sigma, Vendor Management, Salesforce.com, Team Leadership
Education
Grand Canyon University 2008 — 2010
M.B.A., Six Sigma
University of Phoenix 2004 — 2007
B.S.B., Information Systems
Morgan Stanley May 2011 - Present
Pitney Bowes April 2004 - October 2010
Merrill Corporation March 1994 - April 2004
Pitney Bowes Management Services July 1992 - March 1994
Skills
Process Improvement, Team Building, Facilities Management, Management, Leadership, Customer Satisfaction, Access, Training, Purchasing, Coaching, Analysis, CRM, Customer Service, Operations Management, Project Management
Education
Houston Community College 1988 — 1990
Cy-Fair High School 1982 — 1986
Sofia University USA December 2012 - Present
Pitney Bowes Management Services April 2012 - October 2014
Meracord, LLC May 2010 - March 2012
Meracord 2010 - 2012
Washingtn Mutual Bank 1999 - 2007
Skills
Herbal Medicine, Presenter & Facilitator, Naturalist, Coaching, Customer Service, Training Delivery, Mentoring, Team Building, Training, Employee Relations, Leadership, Call Center, Employee Training, Needs Analysis, Management, Call Centers, Staff Development, Project Management, Process Improvement, Operations Management
Education
Institute of Transpersonal Psychology 2012 — 2015
Doctor of Philosophy (PhD), Transpersonal Psychology
Naropa University 2006 — 2009
Master's, Transpersonal Psychology
University of Washington 1999 — 2002
Bachelor's of Arts, Business Administration
Banner Health October 2013 - Present
All-American Insurance Agency, LLC July 2013 - October 2013
TriWest Healthcare Alliance March 2008 - March 2013
Pitney Bowes 2004 - 2008
Pitney Bowes Management Services 1989 - 2004
ASQ 2003 - 2003
Skills
Quality Assurance, Quality Management, Process Improvement, Six Sigma, Change Management, Cross-functional Team..., Healthcare, Continuous Improvement, Program Management, Project Management, Requirements Analysis, Game Management, Officiating, Golf Management, DMAIC, DMEDI, Call Centers, Software Documentation, Data Analysis, Business Process..., Training, Leadership Development, MS Project, Vendor Management, Lean Manufacturing, HIPAA, Visio, Quality Improvement, Project Planning, Analysis, Team Building, Process Engineering, Leadership, Performance Improvement, Operations Management, JCAHO, Utilization Management, Quality Auditing, Medical Compliance, Disease Management, Healthcare Information..., Medicare, Medicaid, Healthcare Management, Accreditation, Managed Care, Healthcare Industry, Healthcare Consulting, Human Resources, NCQA
Education
Grand Canyon University 2014 — 2018
Doctor of Education (Ed.D.), Organizational Leadership HCA
University of Phoenix 2003 — 2006
Master of Business Administration (MM), Organizational Management
Certified Manager of Quality Organizational Management
Certification, American Society of Quality
Certified Six Sigma Black Belt
Certified in DMAIC, DFSS, LEAN
Presence Health February 2014 - April 2015
CVS/Caremark via Bridge Personnel October 2013 - December 2013
Cardiac Diagnostics May 2012 - October 2012
iRhythm Technologies, Inc. February 2007 - May 2012
LifeWatch May 2006 - February 2007
Agility Research April 2004 - May 2006
Pitney Bowes Management Services 1996 - 1999
Skills
Certified EKG Technician, Pacemakers, Echocardiography, Diagnostic Ultrasound, Telemetry, Holter Monitor, Electrocardiography, Event Monitoring, Blood Pressure, Caregiving, EKG, Cardiac Monitoring, Hospitals, Medical Devices
Education
Harper College 2001 — 2004
Associate's degree, Echocardiography
Illinois State University 1994 — 1999
Bachelor of Science (B.S.), Biology, General
Career Place
Octo Consulting Group November 2013 - Present
PeopleCom Inc. June 2013 - November 2013
Modus Hotels May 2013 - September 2013
Pitney Bowes Management Services October 2010 - June 2013
Wehelpdistributors.com January 2010 - September 2010
PepsiCo - Pepsi Beverages Company March 2008 - December 2009
Skills
Active Top Secret..., Microsoft Office, Customer Service, Help Desk Support, Databases, Microsoft Excel, Scrum, SharePoint, ITIL, Technical Support, Microsoft Word, Teamwork, Network Security, Sales Management, Information Security, Active Directory, Numara Footprints, BMC Remedy, Two-factor..., Audio Visual Support, Problem Solving, Phone Etiquette, Auditing, Hospitality, Project Management, Information Technology, Security, Troubleshooting
Education
Howard University 2002 — 2006
Bachelor of Arts (BA), Communication, Journalism, and Related Programs
Villanova University 2012 — 2013
Masters Certificate, Computer and Information Systems Security/Information Assurance
Novitex Enterprise Solutions October 2013 - Present
Pitney Bowes Management Services August 2012 - Present
The Hibbert Group April 2011 - August 2012
The Jackson Group December 1996 - April 2011
Skills
Direct Mail, Direct Marketing, Email Marketing, Digital Marketing, Advertising, Account Management, Marketing Communications, Online Advertising, Marketing Strategy, Database Marketing, Integrated Marketing, Marketing, Social Media, CRM, Google Analytics, Call Center, Fulfillment Services, Strategic Planning, Digital Printing, Multi-channel Marketing, Lead Generation, B2B, Mobile Marketing, Salesforce.com, Analytics, B2B Marketing, Relationship Marketing, Web Analytics, Online Marketing, Digital Strategy, Interactive Marketing, Brand Development, Customer Acquisition
Education
Hillsdale College 1986 — 1990
BA, Marketing
Detroit Country Day 1980 — 1986
Recommind February 2012 - Present
Pitney Bowes Management Services May 2006 - February 2012
Merrill Corporation 2004 - 2006
Equivalent Data (formerly the MedLeh Group) 2001 - 2004
C2 Media 2000 - 2001
Konica Minolta 1998 - 2000
Indiana University Bloomington - Halls of Residence 1996 - 1998
Skills
Litigation Support, Consultative Selling, Solution Selling, Salesforce.com, Cold Calling, SaaS, Scanners, New Business Development, Outsourcing, Imaging, Account Management, Lead Generation, Document Management, Business Development, Sales, Project Management, Document Imaging, ESI, Selling, CRM, SFDC, Digital Imaging, Management, B2B, Sales Process, Recruiting, Enterprise Software, Training, Competitive Analysis, Leadership, Sales Management, Professional Services, Sales Operations, Customer Satisfaction, Customer Retention, Direct Sales, Sales Presentations, EDRMS, Team Leadership, Strategic Partnerships, Consulting, Contract Negotiation, Cloud Computing, Software Industry, Demand Generation, Start-ups, Enterprise Content...
Education
Indiana University Bloomington 1992 — 1996
BA, Journalism
Pitney Bowes Management Services May 2007 - October 2010
Rust Consulting October 2005 - May 2007
The Boelter Companies, Inc. January 2005 - September 2005
Keomed Inc. July 2001 - December 2004
The Talus Group, Inc October 1998 - November 2000
Keomed Inc November 1990 - October 1998
Skills
Customer Service
Education
Hennepin Technical College
Computer Programming
University of Wisconsin-Stout
Liberal Arts Education
Paychex February 2011 - Present
Pitney Bowes Management Services 2008 - 2010
Mercer 2006 - 2008
ADP 2000 - 2006
BD 1997 - 2000
McKinsey & Company 1992 - 1997
The Upjohn Company 1988 - 1992
Adria Laboratories 1987 - 1988
Whitehall Laboratories 1986 - 1987
P&G 1985 - 1986
Skills
Business Development, CRM, Competitive Analysis, Integrated Marketing, Leadership, Management, Market Research, Marketing, Marketing Strategy, Product Management, Product Marketing, Sales Process, Salesforce.com, Strategic Planning, Strategy
Education
Harvard University
B.A. cum laude, Chemistry
UPS December 2009 - December 2009
Osha Liang LLP May 2009 - June 2009
Pitney Bowes Management Services December 1995 - November 2008
Pitney Bowes Management Services December 1995 - November 2008
Skills
Teamwork, Customer Service, Time Management, Process Improvement, Team Building, Training, Outlook, Access, Process Scheduler, Software Documentation, Supervisory Skills, Leadership, Team Leadership, Troubleshooting, Inventory Management, Microsoft Office
Education
Liberty University 1979 — 1982
Telecommunication
Germantown Tennessee and Little Rock Parkview High Schools 1974 — 1977
Diploma, General Studies
Germantown High School
Liberty University
Aflac August 2014 - Present
TransAnalytic January 2009 - Present
Atlantic Partners January 2007 - December 2008
Pitney Bowes Management Services June 2001 - December 2006
Danka Services International 1998 - 2001
Facilities Management & Consulting, Inc. March 1992 - June 1998
Square D Company 1988 - 1992
Skills
Business Analysis, Document Management, Six Sigma, Integration, Software Documentation, Management, Project Management, Leadership, Analysis, Enterprise Software, Team Building, Contract Negotiation, Analytics, Databases, Contract Management, Customer Satisfaction, Software Development, Process Improvement
Education
Kaplan University-Davenport Campus 2012 — 2014
Master of Science (MS)
Kaplan University-Davenport Campus 2012 — 2014
Masters Science Information Technology
Villanova University 2008 — 2009
Certificate
Loyola University Chicago 1977 — 1983
MA
Nuance Communications February 2015 - Present
Novitex Enterprise Solutions January 2014 - February 2015
Pitney Bowes Management Services January 2012 - January 2014
Pitney Bowes Management Services December 2008 - December 2011
Pitney Bowes Management Services October 2007 - December 2008
Pitney Bowes Management Services September 2003 - October 2007
Pitney Bowes Management Services May 1999 - September 2003
Uniscribe July 1998 - May 1999
Pitney Bowes Management Services March 1989 - July 1998
Skills
CRM, Sales, Leadership, Customer Satisfaction, Program Management, Human Resources, Outsourcing, Team Building, Management, Document Management, BPO, Sales Process, Solution Selling, Strategic Planning, Vendor Management, Fundraising, Training, New Business Development, Employee Training, Account Management, B2B, Contract Negotiation, Salesforce.com, Professional Services, Operations Management, Business Development, Document Imaging, SaaS, Lead Generation, Process Improvement, P&L Management, Customer Retention, Project Management, Change Management, Microsoft Office, Customer Service
Education
Cardinal Dougherty High School 1981 — 1985
General Studies
Holy Family College
Education
Reliable Concrete Products March 2015 - Present
Adams Cable Equipment January 2015 - March 2015
Validity Screening Solutions September 2013 - December 2014
Validity Screening Solutions July 2009 - September 2013
Keller Williams Realty Diamond Partners October 2010 - June 2012
Metcalf Bank August 2007 - June 2009
Pitney Bowes Management Services May 2007 - February 2008
Skills
Background Checks, FCRA, Drug Testing, Customer Service, Sales, Outlook, Customer Satisfaction, Account Management, Microsoft Office, Employee Relations, Human Resources, I-9 Compliance, Customer Retention, Time Management, Screening, Quality Assurance, Applicant Tracking..., International..., Leadership, Team Building, Interviews, Business Development, Management, Training
Education
Johnson County Community College 2012 — 2014
Associate's degree, Entrepreneurship/Entrepreneurial Studies
Johnson County Community College
License, Real Estate
Erie High School 2000 — 2004
High School Diploma
Johnson & Johnson June 2015 - Present
Leadership & Communication Strategies August 2003 - Present
GE Healthcare April 2014 - June 2015
Medidata Solutions June 2013 - April 2014
Micro Strategies June 2012 - July 2013
Xybion Corporation June 2011 - June 2012
Pitney Bowes Management Services November 2006 - June 2011
ArisGlobal November 2003 - July 2005
Liquent February 2002 - November 2003
Softwatch August 2000 - January 2002
Skills
Cross-functional Team..., Leadership, Change Management, Team Building, Customer Service, Leadership Development, Organizational..., Strategic Communications, Customer Experience, Customer Retention, Process Improvement, Outsourcing, Professional Services, Strategy, SaaS, Training & Development, Long-term Customer..., Customer Satisfaction, CRM, Sales Operations, Operations Management, Business Process, Supply Chain, Consulting, Sales Management, New Business Development, Direct Sales, Enterprise Content..., Strategic Partnerships, Customer Support, Lifesciences, Social Media Marketing, New Media Strategy, Life Sciences, LinkedIn Training, Building World Class..., Collaborative Leadership, Social Media, Mentoring, Coaching, Cultural Awareness
Education
Seton Hall University 2002 — 2004
Masters, Strategic Communication and Leadership
Iona College 1980 — 1988
BBA, Finance
Novitex Enterprise Solutions October 2013 - March 2015
Pitney Bowes Management Services September 2011 - October 2013
Staples October 2010 - September 2011
MarketSource April 2010 - September 2010
Redbox June 2009 - December 2009
GameStop August 2008 - March 2009
Ultimate Electronics August 2006 - July 2008
Skills
Customer Service, Microsoft Office, Adobe Acrobat, Wireless Networking, Computer Repair, Desktop Support, Retail Management, Store Operations, Remote Support, Office Management, Litigation Support, Typing, 10 Key, Internet Research, General Office Duties, Data Entry, Retail Sales, A/V Installation, A/V systems, Call Centers, Technical Support
Education
Glendale Community College 2005 — 2016
Associate/University Transfer, Applied Computing
Scottsdale Community College 2003 — 2004
General Studies
Desert Mountain High School 1998 — 2002
High School, General Studies, 3.0
Essilor November 2013 - Present
Pitney Bowes Management Services November 2011 - February 2013
Wendy's February 2009 - June 2012
Diversified Distribution Systems February 2008 - August 2009
Taco Bell August 2004 - September 2008
Skills
Drawing, computers, problem solving, Leadership, Customer Service, Money Management, Computers
Education
Grand Rapids Community College 2011 — 2014
Associate's degree, Business Administration and Management, General
Available August 2014 - Present
TreCom Systems Group, Inc. August 2013 - August 2014
Pennsylvania Liquor Control Board February 2011 - May 2013
Pitney Bowes Management Services February 2008 - March 2009
Sprint April 1997 - April 2005
Skills
Microsoft Dynamics CRM, xRM, CRM, Microsoft CRM, Customer Satisfaction, SharePoint, Customer Service, Technical Support, Business Process, Requirements Analysis, Microsoft SQL Server, SDLC, Integration, Project Management, SQL, Business Analysis, Consulting, Visio
Education
Harrisburg Area Community College 1975 — 1976
Architectural Drafting
Carlisle Senior High School
Business Administration and Management, General
Weil, Gotshal & Manges July 2011 - Present
Weil, Gotshal & Manges September 2009 - July 2011
Pitney Bowes Management Services October 1995 - May 2009
Skills
Adobe Acrobat, Litigation Support, Document Management, Privacy, Records Management, Scanners, Pre-press, Digital Printing, Troubleshooting, Pdf, Document Imaging, Printers, Digital Imaging, Document Review, Microsoft Office, Outlook, Software Documentation, Invoicing, Lotus Notes, Civil Litigation
Education
ITT Technical Institute-Arlington 2001 — 2003
Associate's Degree, Computers & Electronics Engineering Technology, 3.98
District of Columbia Bar October 2001 - Present
Micros Systems January 2000 - October 2001
Litton/PRC December 1998 - January 2000
Houston Associates, Inc. October 1995 - December 1998
Pitney Bowes Management Services 1994 - 1995
Education
Hampton University
B.A., Mass Media Arts
High Point High School
Diploma, College Prep
Pitney Bowes April 2010 - May 2013
Pitney Bowes Management Services June 2008 - August 2009
Skills
Customer Service, Customer Satisfaction, Customer Retention, Outlook, Sales, Microsoft Office, Data Entry, Microsoft Excel, Microsoft Word, PowerPoint
Education
Southern Connecticut State University 2011 — 2014
Bachelor's degree, Business Administration and Management, General spanish
Housatonic Community College 2007 — 2011
Associate's degree, Business Administration and Management, General
TheStreetTeacher.com 1997 - Present
Tavern on the Green 1994 - 2009
Lanier Management Services January 1995 - January 1996
Pitney Bowes Management Services July 1989 - October 1993
FedEx 1983 - 1988
Eastchester High School September 1980 - June 1981
Scarsdale High School January 1979 - January 1980
Gaithersburg High School January 1973 - January 1974
Skills
Tour guiding, Tour leading, Teaching, Tourism, Hospitality, Event Management, Event Planning, Public Relations, Tour, Marketing, Leadership, Research, Public Speaking, Customer Service, Hotels, Social Media, Hospitality Management, Casual Dining, Guided Tours, Corporate Events, Resorts, Hospitality Industry, Catering, Restaurants, Food & Beverage, Trade Shows, Social Media Marketing, Social Networking, Meeting Planning, Tour Operators, Entertainment, Vacation, Incentive Travel, Leisure Travel, Wedding Planning, Banquets, Leisure, Adventure Travel, Sustainable Tourism, Incentives, Travel Management, Hotel Management, Cruises, Parties, Private Events, Online Travel, Honeymoons, Hotel Booking, Tour Management, Wine
Education
Teachers College of Columbia University 1978 — 1979
MA, ENGLISH
Lafayette College 1968 — 1972
BA, English
University of Oxford 1971 — 1971
Summer Study, Studied D.H. Lawrence
Tenafly High School 1965 — 1968
High School Diploma, College preparatory curriculum
Ricoh USA December 2008 - Present
Pitney Bowes Legal Solutions 2007 - 2008
Pitney Bowes Management Services 2005 - 2007
Skills
Cross-functional Team..., CRM, Solution Selling, Managed Services, Document Imaging, Document Management, Direct Sales, Sales Process, Salesforce.com, Account Management, Contract Negotiation, Professional Services, Executive Management, Strategic Planning, Customer Satisfaction, Outsourcing, Business Development, Enterprise Software, Process Improvement, Selling, Strategy, SaaS, Operations Management, Change Management, Sales Operations, B2B, Strategic Partnerships, Sales Presentations
Education
Rice University - Jesse H. Jones Graduate School of Management 2004 — 2004
Certification -, Finance, Accounting, Mergers and Acquisitions
The College of Wooster 1978 — 1982
Bachelor of Arts (BA), Political Science, Communications
St. John High School 1974 — 1978
High School, 3.8 GPA
H.O.E.M. September 2008 - Present
County of Nevada May 2013 - January 2014
Experience Works July 2012 - May 2013
Work Is Worship May 2011 - February 2013
County of Nevada October 2011 - April 2012
United States Technical Services February 2007 - August 2008
Oce Business Services October 2000 - January 2007
Health Net, Inc April 1999 - October 2000
Pitney Bowes Management Services August 1997 - April 1999
Skills
Microsoft Excel, Microsoft Word, Microsoft Access, Google Docs, Outlook, Internet Research, Technical Writing, Inventory Management, Customer Service, Technical Reports, Shipping, Online Research, Databases, Data Entry, Research, Access
Education
Los Angeles Valley College 1996 — 2003
None, Computer Science
International College 1995 — 1995
Diploma, Computer Applications, Programming and Networking
FusionStorm October 2011 - Present
IKON Office Solutions July 2011 - October 2011
CMR Legal Consulting 2010 - 2011
Esquire Litigation Solutions March 2009 - June 2010
Esquire Solutions October 2008 - March 2009
Esquire Deposition Services April 2005 - October 2008
IKON June 2003 - March 2005
Pitney Bowes Management Services February 2000 - April 2003
Panda Legal Copy November 1994 - February 2000
Skills
Sales, Project Management, Performance Management, Customer Satisfaction, Restructuring, Territory Management, Litigation Support, Document Management, Contract Negotiation, New Business Development, Account Management, Salesforce.com, Solution Selling, Business Development, Strategic Planning, Sales Management, Negotiation, Team Building, SaaS, Management, CRM, Customer Service, Selling, Sales Force Development, Marketing, Revenue Recognition, Forecasting, Accruals, Vendor Management, Purchase Orders, Vendor Relationships, SharePoint, Google Docs, Microsoft Excel, Process Improvement, Professional Services
Education
Iowa State University
BA
Honeywell February 2008 - Present
Pitney Bowes Management Services 2006 - 2007
Skills
Marketing Communications, Internal Communications, Project Management, Project Coordination, Cross-functional..., Product Launch, Product Promotion, Website Development..., App Development Project..., Marketing Materials, Brand Awareness, Messaging Development, Blogging, Brand Implementation, Social Media Integration, Trade Show Signage, Salesforce.com, Pivotal CRM, Corporate Blogging, Copy Editing, Launch Execution, Blogger, Marketing, Marketing Strategy, Marketing Management, Product Marketing, Advertising, Cross-functional Team..., Copywriting, Integrated Marketing, Event Management, Management, B2B Marketing, Business Strategy, Corporate Communications, Product Management
Education
Hofstra University 2011 — 2013
Master of Business Administration (MBA), Graduated with Distinction
Hofstra University 2000 — 2004
BA, English, Business Law
ARMA Mid-Atlantic Region June 2012 - Present
ARMA Liberty Bell Chapter June 2009 - Present
Fox Rothschild LLP January 2007 - Present
ARMA Liberty Bell Chapter June 2012 - July 2013
InOutsource January 2007 - May 2009
Reliable August 2004 - January 2007
Pitney Bowes Management Services July 1997 - August 2004
Delaware County Courthouse August 1986 - May 1997
Skills
Records Management, Management, Project Management, Training, Document Management, Litigation Support, Contract Negotiation, Team Building, Public Speaking, Change Management, Process Improvement, Analysis, Team Leadership, Strategic Planning, Customer Service, Information Management, Coaching, Leadership, Policy, Mergers, Human Resources
Education
Gwynedd Mercy University
RIM Certificate, Information Management
U.S. Legal Support, Inc. December 2014 - Present
IST Management Services August 2014 - December 2014
Pitney Bowes Management Services September 2009 - February 2014
IKON Office Solutions June 2009 - September 2009
United Airlines December 2007 - September 2008
Coverdell April 2006 - February 2007
Walt Disney World May 2005 - April 2006
Skills
Customer Service, Call Center, Outlook, Customer Satisfaction, Microsoft Office, Microsoft Excel, Process Scheduler, Data Entry, Microsoft Word, Process Improvement, Sales, PowerPoint, Leadership, Account Management, Management, Access, Team Leadership, Fax, 10 Key, Time Management, Call Centers, Administration, Telephone Skills, Teamwork, Administrative..., Administrative...
Education
Iowa State University 2003 — 2005
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Jean Baptist Pointe Dusable High School 1996 — 2000
Diploma, General Education
Perfect Output, LLC August 2014 - Present
Pitney Bowes Management Services May 1996 - July 2014
Pitney Bowes Management Services March 1993 - May 1996
Airborne Forwarding Corp. December 1989 - March 1993
Skills
Six Sigma certification, Total Quality..., "Drive Training"..., Private Pilot Airplane..., Commercial Pilot..., Instrument Pilot..., NHRA Professional..., TQM, Six Sigma, Management, Leadership, Team Leadership, Customer Satisfaction, Outsourcing, Customer Service, Training, Operations Management, Budgets, New Business Development, Account Management, Process Improvement, Vendor Management, Human Resources, Business Development, Sales Process, Strategy, Business Process..., Program Management, Employee Relations, Team Building, Sales Management, Customer Retention, Recruiting, P&L Management, CRM, Contract Negotiation, Cross-functional Team..., Performance Management, Change Management, Forecasting, Sales Operations, BPO, Salesforce.com, Solution Selling, Document Imaging, Managed Print Services, B2B, Selling, Direct Sales, Cold Calling
Education
Kent State University 1986 — 1989
Commercial Airline Pilot rating, Aerospace Flight Technology
FCA Fiat Chrysler Automobiles February 2013 - Present
Devon Facility Management LLC. October 2012 - January 2013
Devon Facility Management LLC. August 2012 - January 2013
Walbridge-Devon Facility Management LLC. August 2011 - August 2012
Devon Facility Management LLC. June 2011 - August 2011
The Silverdome May 2010 - October 2010
Sears Holdings Corporation August 2007 - December 2007
Ford Motor Company March 2001 - January 2007
Pitney Bowes Management Services August 1997 - March 2002
Skills
Microsoft Office, Inventory Management, Customer Service, Team Building, Outlook, Automotive, Operations Management, Process Improvement, Leadership Development, Microsoft Excel, PowerPoint, Contract Negotiation, Troubleshooting, Leadership, Strategic Planning, Employee Relations, Public Speaking, Inventory Control, Logistics, Purchasing, Training, Cross-functional Team..., Kaizen, Continuous Improvement, Coaching, Organizational..., Microsoft Word, Team Leadership, Lean Manufacturing, Manufacturing, Analysis, Contract Management, Program Management, Management, Process Scheduler, Root Cause Analysis, Supervisory Skills, Budgets, Six Sigma, Customer Satisfaction, Sales
Education
University of Michigan-Dearborn 2007 — 2011
Bachelor of Art, Criminal Justice, Political Science, & Sociology
Henry Ford Community College 2009 — 2011
Associate, Criminal Justice
John Wiley and Sons June 2012 - Present
John Wiley and Sons October 2010 - May 2012
Pitney Bowes Management Services August 2009 - November 2011
TEKsystems November 2008 - April 2009
Sallie Mae October 2004 - February 2008
Cenveo January 1999 - January 2003
At-A-Glance Marketing January 1998 - January 1998
Skills
Publishing, InDesign, Illustrator, Blogging, CMS, HTML, CSS, Ebooks, Adobe Acrobat, Adobe Creative Suite, Creative Writing, Call Centers, Technical Support, Content Management, Books, Graphics, Dreamweaver, Photoshop, Windows 7, Microsoft Office, Troubleshooting, Social Media, WordPress, Mac, Content Development, QuarkXPress, Publications, Proofreading, Web Content, Written Communication, Event Photography, Creative Problem Solving, Oral Communication, Humorist, PHP, Copywriting, Mac OS, LAMP, MySQL, Databases, Online Marketing, Google Analytics, Facebook Marketing, Ticketing, Avaya Communication..., Remedy Ticketing System, RightNow, Online Publishing, Email Marketing, OS X
Education
Indiana University Bloomington 1992 — 1999
BA, English
columbus north high school
Genworth Financial October 2010 - Present
Pitney Bowes Management Services November 2003 - August 2005
Genworth Financial November 2002 - November 2003
GE Financial Assurance 1991 - 2002
Skills
Vendor Management, Public Speaking, Risk Management, Leadership, Process Improvement, Quality Assurance, Customer Service, Management, Team Building, Business Analysis, Training, Sales
Education
Hampden-Sydney College 1979 — 1983
BA, Psychology
Pitney Bowes Inc. January 2009 - Present
Pitney Bowes March 2007 - December 2008
Pitney Bowes Management Services January 2006 - March 2007
Pitney Bowes Management Services January 2005 - December 2005
Pitney Bowes June 2003 - December 2004
Pitney Bowes Direct January 1999 - March 2003
Pitney Bowes Office Systems 1990 - 1997
Pepsico Inc. 1981 - 1984
Skills
Procurement, Process Improvement, Shared Services, Management, Outsourcing, Cross-functional Team..., Six Sigma, Supply Chain, Operations Management, Continuous Improvement, Team Management, Supply Chain Management, Strategic Planning, Change Management, Strategic Sourcing, Leadership, Business Process..., Finance, Negotiation, Vendor Management, Strategy, Forecasting, Operational Excellence, Purchasing, Team Building, Contract Negotiation, Supply Management, P&L Management, Executive Management, Global Sourcing, Program Management
Education
Pace University - Lubin School of Business 1984 — 1987
MBA, Finance
Iona College 1976 — 1980
BA, Accounting
Triple Crown Services July 2013 - Present
Pitney Bowes Management Services May 2011 - July 2013
Vertis Inc. March 1998 - October 2010
American Color 1998 - 2010
Do it Best Corp. 1989 - 1998
Do It Best Corp 1995 - March 1997
Skills
Advertising, Pre-press Operations, Digital scanning, Customer Service, Mac & PC platforms, QuarkXPress, Photoshop, Schedules, Operations Management, InDesign, Training, Graphic Design, Layout, Purchasing, Outsourcing, Account Management, BPO, Team Building, Marketing Communications, Leadership, Sales, Illustrator, Creative Direction, B2B, Email Marketing, Direct Mail, Print Management, Customer Satisfaction, New Business Development, Recruiting, Direct Marketing, Adobe Creative Suite, Access, Process Improvement, Image Manipulation, Catalogs, Solution Selling, Inventory Management, Strategic Planning, Scanners, Mac, Management, Pre-press, Packaging, Brand Development, Graphics, Corporate Branding, Process Scheduler, Retail
Education
Indiana University-Purdue University at Fort Wayne 1983 — 1987
Buisness, Marketing
Woodlan High School 1970 — 1974
Biology/Biological Sciences, General
UWG July 2015 - Present
GSD&M March 2014 - July 2015
Dimensional Fund Advisors January 2010 - June 2013
Dimensional Fund Advisors January 2007 - December 2009
Dimensional Fund Advisors April 2005 - December 2006
Pitney Bowes Management Services January 2002 - January 2003
Credit Suisse 1999 - 2001
Credit Suisse 1998 - 1999
Skills
Film Production, Production Managment, Creative Direction, Final Cut Pro, Leadership, Strategy, Marketing, Multimedia, Editing, Post Production, Adobe Creative Suite, Graphic Design, Feature Films, Integrated Marketing, Video Production, Asset Managment, Asset Allocation, Mutual Funds, Asset Management, Blogging, Portfolio Management, InDesign, CRM, Digital Media, Photoshop, Microsoft Excel, PowerPoint, Screenwriting, Investments, Series 7, Documentaries, Equities, Securities, Content Strategy, Final Draft, Essayist, MS Project, MS Excel Pivot Tables, Visual Basic, Illustrator, Mac OS X, QuickBooks, Basecamp, Redmine, Digital Film, Playwriting, Smartsheet, Production Management, Project Management, Management
Education
New York University
MFA
Howard University
BA
Novitex Enterprise Solutions May 2013 - Present
New York Life Insurance Company May 2013 - December 2014
Pitney Bowes Management Services March 2011 - May 2013
Skills
Customer Satisfaction, Customer Service, Service Delivery, Data Entry, Customer Experience, Customer Retention, Telephone Skills, Process Improvement
Education
Kwame Nkrumah' University of Science and Technology, Kumasi 2006 — 2010
Bachelor of Arts (BA), Economics & History
Akosombo International School 1999 — 2005
High school Diploma
Pitney Bowes Management Services May 2012 - Present
Main Line Health 2009 - 2010
Supplyforce 2005 - 2008
Skills
Process Improvement, Microsoft Excel, Customer Service, Healthcare, Employee Relations, Inventory Management, Logistics, Purchasing
Education
Kean University
Plainfield High School
General Studies
MAXIMUS January 2014 - Present
Hostelling International USA February 2013 - August 2013
Verizon Wireless November 2005 - February 2013
Sprint Nextel June 2001 - November 2005
Law Manager Incorporated November 2000 - July 2001
Conseco Insurance May 2000 - November 2000
Pitney Bowes Management Services March 1998 - May 2000
Skills
Coaching, Performance Management, Leadership Development, Technical Training, Adult Education, Team Building, Organizational..., Retail, Webinars, Employee Relations, Instructional Design, Public Speaking, Microsoft Office, Hiring, Interviewing, Mentoring, Curriculum Development, Strategic Planning, Word, Excel, Onboarding, Change Management, Negotiation, Employee Engagement, Talent Management, Succession Planning, PeopleSoft, Team Management, Telecommunications, Problem Solving, Writing, Conflict Resolution, Outlook, Career Development, Time Management, Research, Team Leadership, PowerPoint, Customer Service, E-learning, Learning Management, Recruiting, Employee Training, Microsoft Excel, Leadership, Talent Acquisition, Call Centers, Human Resources, Management, Interviews
Education
Strayer University 2009 — 2011
Master of Business Administration, Management
Indiana University of Pennsylvania 1992 — 1996
BS, Communications
Villanova University Continuing Studies
Professional in Human Resources Certificate, Business/Corporate Communications
Atlanta Department of Veterans Affairs May 2015 - Present
U.S. Department of Veterans Affairs February 2014 - May 2015
Department of Veterans Affairs September 2009 - February 2014
OTIS Elevator June 2008 - August 2008
WAVE, Inc March 2008 - April 2008
Pitney Bowes Management Services May 2007 - August 2007
Pitney Bowes May 2006 - August 2006
Skills
Leadership, Human Resources, Data Analysis, Public Speaking, Analysis, Time Management, Microsoft Office, Training, Team Building, Nonprofits, Career Development..., Mentoring, Leadership Development, Project Management, Management, Research, Strategy, Interviewing, Project Planning, Networker, Analytical Thinker, Customer Service, Government, Strategic Planning, Presenter, Real Estate Investor, Excel, Policy, Non-profits, Problem Solving, Word, Administration, Planning, Business Networking, Microsoft Excel, PowerPoint, Microsoft Word, Career Counseling, Team Motivation, Employee Training, Database Management, Grant Writing, SAP, Compensation, Customer Relations, Financial Analysis, Team Leadership, Sales Management, Community Outreach
Education
Kennesaw State University - Michael J. Coles College of Business 2013 — 2015
Master of Business Administration (MBA), Business Administration and Management, General, 3.8
Syracuse University 2005 — 2009
Bachelor of Arts from Arts and Science and Maxwell School of Public Affairs, Psychology and Policy Studies, Minor in Management Studies, 3.7
Pitney Bowes April 2015 - Present
Pitney Bowes Software November 2013 - March 2015
Pitney Bowes Software January 2013 - October 2013
Pitney Bowes Management Services February 2011 - January 2013
Pitney Bowes Management Services April 2010 - February 2011
Pitney Bowes Management Services January 2010 - May 2010
Pitney Bowes Management Services July 2008 - December 2009
Imaging Office Systems January 2006 - July 2008
Imaging Office Systems January 2004 - January 2006
Imaging Office Systems October 1996 - December 2004
Skills
Enterprise Content..., Document Management, Document Imaging, SaaS, OCR, Solution Selling, Enterprise Software, Account Management, Outsourcing, Process Improvement, BPO, Salesforce.com, Professional Services, Strategic Partnerships, Business Analysis, Lead Generation, Digital Imaging, Cloud Computing, Pre-sales, Sales Process, Strategic Planning, Sales, CRM, Sales Management, New Business Development, Strategy, Leadership, Sales Operations, Product Management, Business Development, Business Process, Management, Channel Partners, Contract Negotiation, Business Strategy, Business Alliances, Business Planning, Executive Management, Forecasting, Selling, Product Development, Software Industry, Go-to-market Strategy, Direct Sales, Marketing Management, Product Launch, B2B, Cross-functional Team..., P&L Management, Integrated Marketing
Education
Indiana University Bloomington 1988 — 1991
Lighting Design
Blumenthal Uniforms March 2012 - Present
Pitney Bowes Management Services June 2001 - February 2012
Skills
Customer Service, Sales, Project Management, Leadership, Process Improvement, Team Building, New Business Development, Logistics, Microsoft Office, Transportation
Education
University of Washington 2006 — 2007
Communication and Media Studies
Highline College 1986 — 1988
Associate of Arts, Liberal Arts and Sciences/Liberal Studies
Washington Monroe High School
Nike April 2015 - Present
Emmis Communications August 2013 - December 2013
Pitney Bowes Management Services September 2010 - October 2013
Hollister Co. March 2008 - September 2010
Education
LaGuardia Community College 2010 — 2013
Associate's degree, Communication, General
Squeaky Wheel Media December 2012 - Present
Pitney Bowes Management Services October 2009 - November 2012
Skills
Data Entry, Records Management, Customer Service, Team Leadership, Leadership, Management, PowerPoint, Microsoft Office, Sales
Education
Johnson and Wales University 2004 — 2008
Bachelor of Arts (B.A.), Business Administration and Management, General
Washington Irving High School 2000 — 2004
Hotel, Motel, and Restaurant Management
Spaceman Home and Office September 2012 - Present
Communikay Graphics May 2012 - August 2012
Pitney Bowes Management Services January 2011 - May 2012
Skills
Bilingual, Hand Drawing, Illustration, InDesign, Photoshop, Illustrator, Bridge, Flash, Microsoft Office, Mac OS, Windows Os, Magazines, Adobe Acrobat, Postcards, Mac, Typography, Graphic Design, Catalogs, Business Cards, Flyers, Graphics, Logo Design, Brochures, Posters, Layout, Advertising, Pre-press, Visual Communication, Image Manipulation, Branding, Packaging, Banners, Vector Illustration, Drawing, Direct Mail
Education
Houston Community College 2007 — 2011
Associate of Arts and Sciences (AAS), Visual Communications and Graphic Design
Institute of Advertising Montessori - Peru
KPMG US January 2009 - Present
KPMG US January 2007 - Present
KPMG US January 2004 - Present
KPMG US January 2001 - Present
Spherion January 2000 - January 2001
A & E PRODUCTS January 1998 - January 2000
Pitney Bowes Management Services January 1992 - January 1998
KINKO’S January 1990 - January 1992
Skills
Customer Service, Leadership, Training, Auditing, Financial Analysis, Microsoft Excel, Accounting, Microsoft Office, Financial Reporting, Budgets
Education
Houston Community College
Business Administration
Ellucian July 2014 - Present
Northeast Ohio Medical University April 2012 - July 2014
Northeast Ohio Medical University September 2010 - June 2014
Northeast Ohio Medical University July 2011 - April 2012
Northeast Ohio Medical University January 2008 - July 2011
Northeast Ohio Medical University May 2009 - August 2009
The Courier (Waterloo-Cedar Falls) June 2006 - January 2008
Pitney Bowes Management Services July 2006 - September 2007
Skills
SPSS, Admissions, Higher Education, Recruiting, Student Financial Aid, Leadership, Ellucian Banner, Microsoft Excel, Data Analysis, Technology, Career Development, Trend Forecasting, Academic Advising, Curriculum Design, Student Affairs
Education
Kent State University 2008 — 2011
M.Ed, Higher Education Administration and Student Personnel
Penn State University
Graduate Certificate, Institutional Research (Pending Degree)
Rowan University 2001 — 2005
B.S., Communications
Liberty Mutual Insurance September 2015 - Present
Novitex Enterprise Solutions March 2014 - September 2015
Novitex Enterprise Solutions October 2013 - March 2014
Pitney Bowes Management Services April 2010 - October 2013
Liberty Mutual December 2008 - April 2010
Century 21 Thackston & Company November 2006 - November 2008
Skills
Customer Service, Process Improvement, Inventory Management, Team Building, Team Leadership, Business Analysis, Microsoft Excel, Leadership, Microsoft Word, Microsoft Office, Public Speaking, Outlook, Records Management, Management, Asset Management, Accurate Data Entry, UPS Shipping, Invoice Processing, Switchboard, Technical Writing, Work Instructions, Postage Spend Management, Coaching, Performance Reviews
Education
Keene State College 2011 — 2014
94 credits toward Bachelor of Science (BS), Management, 3.8 cumulative GPA
Keene High School 2002 — 2006
Diploma, General Education
Korean War National Museum December 2010 - March 2013
Korean War National Museum July 2010 - December 2010
Office Team August 2010 - September 2010
Pritzker Military Library November 2006 - May 2010
Pitney Bowes Management Services September 2005 - November 2006
Blue Cross Blue Shield Association January 2005 - August 2005
Mutual Trust Financial Group February 2004 - January 2005
Seniors Security Financial, Ltd September 2003 - February 2004
Ernst & Young May 1998 - February 2003
Skills
Event Planning, Public Speaking, Non-profits, Microsoft Office, Newsletters, Social Media, Customer Service, Research, Adobe Acrobat, Event Management, PowerPoint, Public Relations, Nonprofits, Access, Training
Education
Keller Graduate School of Management of DeVry University 2005 — 2007
Master of Science, Project Management
Keller Graduate School of Management of DeVry University 2000 — 2006
Masters, Business Administration
Keller Graduate School of Management of DeVry University 2000 — 2005
Master of Science, Accounting and Financial Management
Saint Mary's University of Minnesota 1983 — 1987
Bachelor of Arts, Music and 20th Century Humanities
Colony Display Systems February 2011 - Present
Fabric Images January 2007 - March 2011
Pitney Bowes Management Services June 2004 - January 2007
Print Images, Inc September 2001 - December 2004
Skills
Microsoft Office, Customer Service, Inventory Management, Logistics, Project Management, PowerPoint, Leadership, Trade Shows, Event Management, Microsoft Word, Sales, Management, Manufacturing, Microsoft Excel, Marketing, Account Management, Outlook, Project Planning, Retail, Budgets, Product Development, Engineering, Contract Negotiation, Team Building, Purchasing, New Business Development, Operations Management, Process Scheduler, Program Management, Team Leadership, Negotiation, Strategic Planning, Photoshop, Merchandising, Process Improvement, Cross-functional Team..., Training, Forecasting, Marketing Strategy, Procurement, Supply Chain, Business Development, Coaching, Marketing Communications, Supply Chain Management, Customer Satisfaction, P&L Management, Vendor Management, B2B, Illustrator
Education
Illinois Institute of Art 1998 — 2001
Web Design/Graphic Design
Glenbard North 1994 — 1998
Technical Staffing Group June 2010 - Present
Cradle of Wisdom Records & Entertainment January 2006 - Present
Pitney Bowes Management Services 2006 - Present
Black Entertainment Television February 1996 - September 2001
BET 1996 - 2001
Skills
AV SPECIALIST, MUSIC & TV PRODUCER, ARTIST/SONGWRITER, Production, Final Cut Pro, Writing, Broadcast, Editing, Video Production, Audio, Video, Television, Customer Relations, Social Media, Customer Service, Television Production, Pro Tools, Recording, Production Management, Lighting, Creative Writing
Education
Conneticut School of Broadcasting 2002 — 2004
Yes, Production
Howard University
WOODROW WILSON SR. HIGH
DIPLOMA
Union Bank July 2014 - Present
MUFG Union Bank, N.A April 2014 - Present
Genuent (Consulting at Union Bank, Monterey Park, CA) October 2012 - April 2014
Pitney Bowes Management Services July 2011 - October 2012
Vega ECM Solutions October 2009 - June 2011
Paramount Pictures October 2005 - July 2009
OpenText (Formerly Magellan and Gauss Interprise) February 2000 - October 2005
Cranel Imaging 1999 - 2000
Kofax March 1996 - December 1998
Nevander Asset Management October 1995 - February 1996
Skills
Enterprise Content..., Document Imaging, Document Management, FileNet, Kofax, Image Processing, Business Process, Workflow Solutions, .NET, Agile Methodologies, Document Capture, Image Capture, Solution Architecture, OCR, Business Process..., Cloud Computing, Integration, Pre-sales, Software Project..., Solution Development, SaaS, Records Management, Professional Services, Salesforce.com, Business Intelligence, Enterprise Software, Solution Selling, Content Management, Business Process..., Software Development, Requirements Gathering, Outsourcing, Microsoft SQL Server
Education
Grantham University
Senior Services of Snohomish County August 2015 - Present
Hopelink December 2012 - August 2015
Senior Services of Snohomish County June 2008 - December 2012
Pitney Bowes Management Services October 2003 - March 2005
Advanced Interactive Systems October 2002 - May 2003
Onyx Software September 1999 - November 2001
KAO Infosystems August 1996 - November 1998
Microsoft February 1991 - August 1996
Microsoft Corp January 1991 - January 1996
Advanced Technology Laboratories June 1989 - February 1991
Skills
Logistics, Documentation, Budgeting, Risk Mitigation, Process Improvement, Software Documentation, Budgets, Risk Management, Cross-functional Team..., Leadership, Continuous Improvement, Customer Service, Purchasing, Contract Management, Human Resources, Six Sigma, Management, Strategic Planning, Training, Project Management, Program Management, Team Building, Procurement
Education
Gonzaga University 2013 — 2016
Master of Arts (MA), Organizational Leadership
University of Wyoming 2005 — 2007
Bachelor's degree, Business Administration and Management, General
Natrona County High School 1985 — 1988
Diploma, Requried
The Greater Boston Food Bank December 2014 - Present
The Greater Boston Food Bank October 2013 - November 2014
Education Development Center March 2013 - September 2013
Education Development Center May 2011 - March 2013
Education Development Center January 2011 - January 2012
Pitney Bowes Management Services September 2009 - January 2011
Boston Ballet September 2008 - January 2011
The Offices of Dr. Denise Novaky June 2005 - January 2008
Skills
Management, Procurement, Administrative..., Customer Service, Accounts Payable, Administration, Microsoft Excel, Microsoft Office, Teamwork, Outlook, Time Management, Office Administration, Software Documentation, Administrative..., Program Evaluation, Community Outreach, Program Development, Grant Writing, Program Management, Research, Volunteer Management, Nonprofits
Education
Gordon College 2004 — 2008
Bachelor of Fine Arts, Theatre
Pitney Bowes Management Services April 2012 - Present
CEVA Logistics June 2011 - March 2012
Skills
Pick & Pack, Docking, Calculations, Lifting
Education
speedway highschool 2011 — 2012
high school diploma
Ivy Tech Community College-Central Indiana
Criminal Justice/Law Enforcement Administration
Regency HR Consulting & Resumes January 2010 - Present
Central Bucks and Council Rock School Districts, PA October 2009 - Present
GE Commercial Finance TFS August 2006 - May 2009
Merck & Company October 2004 - August 2006
Pitney Bowes Management Services November 1999 - January 2004
Skills
Employee Relations, Employee Engagement, Employment Law, Training, Conflict Resolution, Performance Management, Human Resources, Talent Management, Recruiting, Personnel Management, Process Improvement, Leadership, Interviews, Employee Training, HRIS, Management, Career Development, Policy, Coaching, Resume Writing, Strategic Planning, Change Management, Team Building, Temporary Placement, Talent Acquisition, Onboarding, Operations Management, Succession Planning, Cross-functional Team...
Education
King's College 1971 — 1975
BA, Liberal Arts
Bucks County Community College
Delaware Valley College
Middle Bucks Institute of Technology
Temple University
United States Postal Service December 2012 - Present
Rogue River Community Theatre Company September 2012 - Present
Professional Materials Management, Inc. November 2011 - December 2012
W.W. Grainger, Inc. January 2007 - October 2011
FedEx Kinko's April 2004 - December 2006
Pitney Bowes Management Services April 1990 - March 2004
Skills
Consultative Selling, P&L Management, Negotiation, Coaching, Closing Skills, Cross-functional Team..., Managerial Finance, Strategic Planning, New Business Development, Process Improvement, Leadership, Customer Satisfaction, Change Management, Sales Presentations, Software Documentation, Selling, Sales Operations, Sales Management, Selling Skills, Sales Process, Team Building, Solution Selling, Customer Retention, Cold Calling, Management, Direct Sales, CRM, Operations Management, Inventory Management, Logistics, Strategy, Purchasing, Sales, Program Management, Key Account Management, Contract Negotiation, Pricing, Account Management, Business Development, B2B, Customer Service, Outsourcing, Budgets, Forecasting, Analysis, Strategic Partnerships, Salesforce.com, Business Planning, Contract Management, Competitive Analysis
Education
Keller Graduate School of Management of DeVry University
MBA, Management with a concentration in Finance, with Distinction
John Carroll University 1984 — 1988
BSBA, Management with emphasis on Accounting and Operations Management
Novitex Enterprise Solutions (formerly Pitney Bowes Management Services) January 2008 - Present
Pitney Bowes Management Services March 2007 - December 2007
Pitney Bowes Management Services February 2004 - February 2007
Pitney Bowes Management Services February 2002 - January 2004
Pitney Bowes Management Services June 2000 - January 2002
Lason, Inc. February 1999 - May 2000
Aims Services, Inc. September 1998 - February 1999
Aims Services, Inc. December 1995 - August 1998
Enterprise Publishing April 1994 - November 1995
Diversified Support Services February 1991 - March 1994
Skills
Print Production..., Warehousing, Six Sigma, Fulfillment Services, Consultative Selling, Solution Selling, Direct Mail, Operations Management, Selling, Management, Process Improvement, Vendor Management, Contract Negotiation, RFP, Cross-functional Team..., Salesforce.com, Sales, CRM, Professional Services, Account Management, Customer Retention, SaaS, Lead Generation, Sales Process, P&L Management, Direct Sales, Sales Presentations, Strategy, Strategic Partnerships, Enterprise Software, B2B, Document Management, Sales Operations, Cold Calling, Business Development, Managed Print Services, Customer Satisfaction, New Business Development, Competitive Analysis, Leadership, Team Building
Education
Indiana University-Northwest 1998 — 2003
Master of Business Administration (MBA), Business Administration and Management, General
University of Dayton 1985 — 1988
Bachelor of Arts (BA), Communications and Journalism
Bishop Noll Institute 1980 — 1984
Health First February 2013 - Present
MIMA January 2009 - Present
Pitney Bowes Management Services July 2004 - January 2008
Pitney Bowes July 2001 - July 2004
Danka Services International October 2000 - July 2001
Idea Connections October 1998 - October 2000
Frontier Communications March 1998 - October 1998
Wegmans June 1988 - March 1997
Skills
Windows Server, Active Directory, DNS, Disaster Recovery, VMware, Firewalls, Troubleshooting, Servers, Network Administration, VMware ESX, Data Center, Solaris, Networking, DHCP, Microsoft Exchange, SAN, Cisco Nexus, Routers, Windows, Cisco Technologies, VPN, Switches, XP, System Administration, Security, OSPF, Virtualization, Linux, ITIL, Computer Hardware, Technical Support, Hardware, Help Desk Support, Wireless Networking, Network Architecture, System Deployment, VLAN, Checkpoint, High Availability, Microsoft SQL Server, Network Engineering, Network Security, Routing, Unix, Infrastructure
Education
Rochester Institute of Technology 1997 — 2000
BS
State University of New York College at Fredonia 1980 — 1982
Jamestown Community College 1978 — 1980
Associates
Jamestown High
The Street Teacher December 1996 - Present
Pitney Bowes Management Services 1989 - 1993
Federal Express Corporation 1983 - 1988
Scarsdale High School 1979 - 1980
Education
Teachers College of Columbia University 1978 — 1979
MA, ENGLISH
Lafayette College 1968 — 1972
Tenafly High School 1965 — 1968
College Preparatory
Pitney Bowes Management Services December 2008 - Present
BRG Business Resource Group March 2006 - December 2008
Furniture Marketing Group 2000 - 2006
High End Systems 1991 - 2000
Skills
Facilities Planning, Move Management, Facilities Management, Space planning, Contract Negotiation, Process Scheduler, Project Planning, Project Management, Construction Management, Contract Management, MS Project, Operations Management, Process Improvement, Program Management, Budgets, Vendor Management
Education
Houston Community College 1979 — 1979
New Caney High School 1975 — 1979
grad
TIAA-CREF March 2008 - Present
Dazzle Gifts & Promotions, Inc. January 2002 - February 2008
AXA/ Equitable September 1998 - December 2001
Pitney Bowes Management Services May 1996 - August 1998
Citibank April 1989 - April 1996
Skills
Digital Marketing, Marketing Strategy, Financial Services, Marketing Communications
Education
Northwestern University 1979 — 1981
MA, Marketing/Advertising
University of Wisconsin-Madison 1975 — 1979
BA, Journalism/Advertising
Harvard Business School
Taking Marketing Digital Program, Digital Marketing and Social Media
Ivana Tinkle Now Street PerformerBuffalo Wild WingsJanuary 2010 - January 2011
Pitney Bowes Management Services 2008 - 2010
Education
La Salle University 2002 — 2005
MACtac March 2015 - Present
Ricoh Americas Corporation May 2014 - March 2015
Ealy & Associates, CPA January 2014 - May 2014
Advanced Poly Packaging, Inc. December 2012 - January 2014
Ricoh Americas Corporation 2014 - 2014
Ricoh Americas Corporation 2014 - 2014
Ricoh Americas Corporation 2014 - 2014
ComDoc 2006 - December 2012
Pitney Bowes Management Services 2004 - 2006
Uniscribe 2002 - 2004
Skills
Sales Management, Solution Selling, New Business Development, Account Management, Sales Process, Cold Calling, Process Improvement, Direct Sales, Customer Service, B2B, Sales Presentations, Customer Retention, Customer Satisfaction, Packaging
Education
Kent State University 1987 — 1992
Marketing
CDI Southeast September 2015 - Present
Internetwork Engineering (IE) November 2010 - September 2015
EMC September 2008 - December 2010
PTC March 2007 - August 2008
Pitney Bowes Management Services May 2001 - March 2007
Pitney Bowes May 2001 - March 2007
Pitney Bowes May 2001 - March 2007
Skills
Cloud Computing, Virtualization, Network Security, Deduplication, Storage, Solution Selling, Security, Channel Partners, Sales Management, Disaster Recovery, Data Center, Enterprise Software, Unified Communications, VMware, Cisco Technologies, Professional Services, Storage Area Networks, Servers, Integration, Citrix, SAN, Wireless, Managed Services, Networking, VoIP, NAS, Vendor Management, Business Continuity, Storage Virtualization, NetApp, WAN, Wireless Networking, Complex Sales, Sales Presentations, Sales Process, SaaS, Software Industry, Enterprise Architecture, Pre-sales, Enterprise Storage, Hardware, Analytics, Channel Sales, Information Technology
Education
University of North Carolina at Charlotte - Belk College of Business 1998 — 2001
BS, Small Business Management
Greensboro College 1997 — 1998
BS, Business
Charlotte Catholic High School 1993 — 1997
Pitney Bowes Management Services Inventory ManagerAdvanced Auto PartsAugust 2004 - October 2005
Education
Johnson County Community College 2001 — 2001
Cengage Learning 2015 - Present
Dell Compellent January 2015 - April 2015
EnerNOC May 2014 - December 2014
Rue La La February 2014 - May 2014
NaviNet May 2013 - January 2014
Vecna September 2012 - May 2013
BlueCross BlueShield of Western New York 2012 - August 2012
Pitney Bowes Management Services January 2010 - December 2011
3M 2007 - 2010
Cygnus Software 2001 - 2005
Skills
Software Development, Web Development, Cloud Computing, Continuous Improvement, Continuous Integration, Software Solution..., Test Engineering, Process Improvement, Open Systems..., VMware, Enterprise Software, java, JUnit, Node.js, AngularJS, JavaScript, Python, Maven2, WebDriver, Selenium Testing, Robot Framework, Unix Operating Systems, Jenkins, Business Analysis, Ant, Hudson, SoapUI, PostgreSQL, Oracle PL/SQL..., Hibernate 3.1, J2EE Application..., SQL, Visio, Microsoft SQL Server, Project Management
Education
Harvard Extension School 2014 — 2016
Master's degree, Information Technology
University of North Alabama 2005 — 2007
Master of Business Administration (MBA), International Business
AISSMS
Bachelor of Engineering (BE), Electronics
Thompson Rivers University
Bachelor of Technology (BTech)
Canon, Inc. June 2012 - Present
Iron Mountain June 2009 - June 2012
Pitney Bowes Management Services March 2001 - June 2009
Lason February 1996 - March 2001
Landata May 1991 - March 1996
United Laboratories, Inc. 1987 - 1991
Skills
Document Management, Document Imaging, Business Process, Enterprise Content..., Process Improvement, Solution Selling, Records Management, Operations Management, Management, Managed Services, Account Management, Business Process..., Team Leadership, Salesforce.com, Sales Process, Information Management, Managed Print Services, Outsourcing, Team Building, Kofax, Enterprise Software, Continuous Improvement, Analysis, Business Analysis, Change Management, Input Accel, Selling, CRM, SaaS, Pre-sales, Vendor Management, Cloud Computing, Direct Sales, Six Sigma, Project Management, Business Intelligence, Business Management, USPS, Kaizen, BPO, Oracle Applications, FileNet, OnBase, Stellant, Electronic Records..., Pre/Post Sales Engineers, Solution Development, Solution Implementation, Technology Solutions, PMP
Education
Illinois State University 1980 — 1984
BS, Business Management
Loyola Academy 1975 — 1979
Queen of All Saints 1970 — 1975
Fuller Bumpers, Attorney at Law August 2009 - January 2014
Westwood College May 2004 - December 2008
Nokia October 1996 - December 2001
Pitney Bowes Management Services January 1990 - October 1996
Skills
Interviews, Time Management, Office Management, Office Administration, Microsoft Office, Microsoft Word, Microsoft Excel, MS PowerPoint, Teaching, Teacher Training, Teaching Adults, College Teaching, Literacy, Academic Tutoring, College Prep
Education
Texas A&M University 2006 — 2008
Master's degree, Educational Human Resource Development (EHRD), 3.7 GPA
LeTourneau University 2003 — 2004
Teaching Certificate, Teacher Education, 4.0 GPA
LeTourneau University 1999 — 2000
BBA, Business Administration, 3.8 GPA
Netflix July 2015 - Present
Army National Guard November 2013 - Present
Netflix June 2013 - July 2015
Pitney Bowes Management Services January 2010 - March 2013
Pitney Bowes Management Services 2010 - February 2013
Best Buy August 1999 - March 2010
Pitney Bowes Management Services 2007 - 2010
YMCA August 2000 - September 2003
Skills
Vendor Management, Service Delivery, Sla, Outsourcing, Process Improvement, Customer Satisfaction, Call Centers, Operations Management, Business Process..., CRM, Management, Change Management, Program Management, Customer Service, Team Building, Microsoft Office, Team Leadership, Microsoft Excel, Leadership, Strategic Planning
Education
University of Phoenix 2009 — 2013
B.S. Business Management
Johnson County Community College 1999 — 1999
YMCA of Metropolitan Chicago Human Resources SupervisorUnderwriters LaboratoriesJune 1997 - October 2001
Pitney Bowes Management Services 1988 - March 1996
Northrop Grumman March 1986 - June 1987
Education
The University of Chicago 2008 — 2008
Certificate, Graduate School of Business Management Institute
Northwestern University - Kellogg School of Management 2005 — 2007
NFP Executive Education Program
Keller Graduate School of Management of DeVry University
Novitex Enterprise Solutions (formerly Pitney Bowes Management Services) June 2004 - Present
Pitney Bowes Management Services December 1995 - May 2004
Skills
Document Management, Litigation Support, Document Imaging, Records Management, IPRO, Document Review, Outsourcing, Professional Services, Computer Forensics, ESI, Salesforce.com, EDRMS, Digital Imaging, SaaS, Vendor Management, Vendor Relations, Billing Process, Databases, Litigation Management, Production Planning, Spreadsheets, Communication, Documentation, Functional..., Requirement..., Proposal Generation, Project Management, Account Management, Team Management, Time Management, Scheduling, Meeting Planning, Leading Meetings, Customer Service
Education
Union High School, Grand Rapids MI 1990 — 1994
Grand Rapids Community College
PPC Lubricants March 2014 - Present
Essintial Enterprise Solutions May 2011 - March 2014
Pitney Bowes January 2009 - April 2010
Pitney Bowes Management Services 1996 - 2000
Pitney Bowes 1995 - 2000
Skills
Employee Relations, Talent Management, Onboarding, HRIS, Taleo, Performance Management, Employee Engagement, Applicant Tracking..., Succession Planning, Talent Acquisition, Recruiting, Workforce Planning, Vendor Management, Technical Recruiting, Human Resources, Management, Process Improvement
Education
University of Illinois at Chicago 1990 — 1994
BA, Psychology
Keller Graduate School of Management of DeVry University
Human Resources Management/Personnel Administration, General
Concord Marketing Services October 2013 - Present
Pitney Bowes Management Services September 2008 - October 2013
Standard Register February 2003 - January 2008
Moore North American January 2002 - February 2003
Skills
New Business Development, Business Development, Account Management, Solution Selling, Integrated Marketing, Sales, Contract Negotiation, Insurance, Leadership, CRM, Project Management, Salesforce.com, Direct Marketing, Marketing, Enterprise Software, Healthcare, Negotiation, Lead Generation, Management, Sales Process, Strategic Partnerships, Budgets, Marketing Strategy, Outsourcing, Selling, B2B, Sales Operations, Key Account Management
Education
Indiana State University - Scott College of Business 1997 — 2001
BS, Marketing and Finance
Novitex Enterprise Solutions January 2013 - Present
Pitney Bowes Management Services September 2011 - November 2012
MARKEM-IMAJE, (formally MARKEM Corporation) July 1999 - December 2008
MARKEM CORPORATION May 1976 - June 1999
MARKEM Corporation 1972 - April 1976
Skills
Lean Manufacturing, Microsoft Office, Oracle, Automation, Manufacturing, Troubleshooting, Continuous Improvement, Product Management, Project Management, CAD, Process Improvement, Root Cause Analysis, Integration
Education
Keene State College 1976 — 1981
Associates, Drafting and Design
Pitney Bowes Management Services October 2012 - Present
No Ripcord: Independent Music and Film Magazine July 2009 - Present
Oce July 2010 - September 2012
Metso Minerals July 2007 - May 2010
Emerging Thoughts February 2007 - January 2008
GoggleWorks Center for the Arts January 2007 - April 2007
Education
Kutztown University of Pennsylvania 2003 — 2007
B.A., English/Professional Writing
Novitex Enterprise Solutions January 2014 - Present
Pitney Bowes Management Services May 2005 - December 2013
Compulit February 1992 - May 2005
Skills
Vendor Management, Data Center, Networking, Service Delivery, Outsourcing, Sla, IT Operations, Managed Services, Virtualization, Pre-sales, ITIL, Service Management, Storage Area Networks, Enterprise Storage, EMC Storage, Infrastructure, Datacenter..., Virtual Desktop..., Security Management, Business Continuity, Cloud Computing, Cloud Applications, Private Cloud, Cloud Computing IaaS, VMware Infrastructure, VMware View, VMware ESX, VMware vCenter, VMware vSphere, Captiva, Active Directory, DNS, Enterprise Architecture, Microsoft SQL Server, SQL Server Management..., Database Administration
Education
Grand Valley State University 1991 — 1993
MS, Computer Science
St.Petersburg Polytechnic University 1985 — 1989
BS EE, Electrical Engineering
Re/Max Crossroads Realty Inc. August 2012 - Present
Stouffer Realty, Inc. October 2011 - August 2012
Pitney Bowes Management Services September 2006 - April 2012
Akron General Medical Center January 2010 - May 2010
Pitney Bowes Management Services September 2006 - December 2009
Skills
Real Estate, Customer Service, Customer Satisfaction, Selling, Negotiation, Relocation, Contract Negotiation, First Time Home Buyers, Marketing, Sellers, Buyer Representation, Investors, Condos, Single Family Homes, Listings, New Home Sales, Training, Seniors, Rentals, Investment Properties, Short Sales, Sales
Education
Hondros College 2011 — 2011
Licensee, Real Estate
The University of Akron 2008 — 2010
AAS, Health Care Management
Protective Life Corporation June 2009 - Present
Pitney Bowes Management Services March 1996 - February 2009
Birmingham Barracudas May 1995 - December 1995
Skills
Microsoft Office, Customer Service, Process Improvement, Documentation, Analysis, SharePoint, Research, Software Documentation
Education
University of Phoenix 2007 — 2009
MBA/HR, Business Administration/Human Resources
Jacksonville State University 1984 — 1988
BS, Office Adm/English
Emma Sansom High School
College/University Preparatory and Advanced High School/Secondary Diploma Program
ADP ( Automatic Data Processing ) January 2000 - January 2009
Pitney Bowes Management Services March 1999 - June 1999
Deluxe Corporation January 1991 - January 1998
Deluxe Corporation January 1988 - January 1990
Deluxe Corporation January 1981 - January 1988
Deluxe Corporation January 1977 - January 1981
Deluxe Corporation January 1976 - January 1977
Deluxe Corporation January 1973 - January 1976
Education
Lawrence Technological University
Pitney Bowes Management Services August 2013 - Present
Currently looking for a new position March 2013 - July 2013
National Agents Alliance July 2012 - February 2013
Stone Cobra February 2012 - March 2012
Southside Art Center July 2010 - February 2012
Connect Realty 2004 - November 2011
VGS Associates October 2006 - June 2008
Skills
Real Estate, Negotiation, Customer Relations, Microsoft Office, Customer Service, Administration, Excel, Problem Solving, Public Speaking, Event Planning, Teaching, Supervisory Skills, Program Management, Event Management, Google Docs, Needs Analysis, Term Life Insurance, Life Insurance, Fixed Annuities, Indexed Annuities, First Time Home Buyers, Sellers, Referrals, Microsoft Excel, Coaching, Non-profits, Property, System Administration, Investors, Foreclosures, Investment Properties, Recruiting, Process Improvement, Insurance, Small Business, Strategy
Education
Kent State University 1975 — 1980
BA, Industrial Education
Swiss Post Solutions January 2015 - Present
Pitney Bowes Inc. 2005 - December 2014
Pitney Bowes Management Services 2005 - January 2014
Pitney Bowes Legal Solutions January 2005 - December 2013
Skills
Account Management, Contract Negotiation, Solution Selling, Outsourcing, Sales Process, Operations Management, Process Improvement, Strategic Planning, Salesforce.com, New Business Development, Team Building, Customer Service, Professional Services, CRM, Management, E-commerce, Mergers & Acquisitions, Strategic Partnerships
Education
Iona College
Bachelor's Degree, Accounting
Iona College
Master's Degree, Finance/Accounting
Seneca Medical April 2010 - Present
Crothall Services Group September 2008 - December 2008
Pitney Bowes Management Services September 2006 - April 2008
LaCosta Facility Management Services May 2005 - September 2006
Indusco Supply January 2005 - May 2005
ATA Airlines April 2002 - November 2004
United Airlines June 1997 - September 2001
Education
Rockford University 1997 — 1997
Courses in Customer service
Kalamazoo Valley Community College 1974 — 1975
Business Administration
Novitex Enterprise Solutions March 1998 - Present
Pitney Bowes Management Services March 1998 - October 2013
Select Beef Incorporated November 1989 - March 1998
Skills
Service Delivery, BPO, Outsourcing, Transition Management, Call Centers, Workforce Management, Offshoring, Contact Centers, Service Desk, Customer Satisfaction, Customer Service
Education
Ivy Tech Community College 1991 — 1994
Associate's degree, Graphic Design
University of Southern Indiana 1993 — 1994
Associate's degree, Graphic Design
Canon Business Process Services, Inc. March 2006 - Present
IKON LEGAL DOCUMENT SERVICES (LDS) January 2004 - March 2006
Uniscribe Professional Services June 1998 - January 2004
Pitney Bowes Management Services October 1987 - June 1998
Volvo Car Corporation September 1980 - October 1986
Skills
Operations Management, Customer Satisfaction, Distributed Team..., Records Management, Office Administration, Document Management, Outsourcing, Sales Management, Management, Start-ups, Recruiting, Contract Negotiation, CRM, Process Improvement, Business Development, Account Management, Team Building, Vendor Management, New Business Development
Education
Iona College 1976 — 1980
BBA, Marketing
Hart To Heart Transportation September 2013 - Present
TEKsystems April 2010 - April 2012
Pitney Bowes Management Services March 2005 - February 2010
Pitney Bowes Management Services January 2004 - March 2005
Pitney Bowes Management Services February 2003 - January 2004
Provident Bank June 1997 - February 2003
Education
Harford Community College 2009 — 2011
Associate of Arts (A.A.)
University of Baltimore
Pitney Bowes Management Services April 2012 - Present
Education
Kent State University 2003 — 2007
Bachelor of Arts, History
Crossroads Legal Services January 2014 - Present
Cornerstone Family Law March 2012 - December 2013
Pitney Bowes Management Services August 2007 - December 2009
Pitney Bowes Management Services April 2005 - July 2007
Skills
Legal Research, Microsoft Office, Legal Writing, Westlaw, Word, Excel, PowerPoint, Litigation, Research, Public Speaking, Civil Litigation, Courts, Lexis, Alternative Dispute..., Mediation, Public Policy, Document Review, Microsoft Word, Criminal Defense, Legal Assistance
Education
William Mitchell College of Law 2011 — 2014
2014, Juris Doctor
John F. Kennedy University 2008 — 2011
BA, Legal Studies, General
COUNTRY ® Financial October 2010 - Present
(no company name: self-employed) March 2009 - October 2010
Festool USA October 2007 - March 2009
Universal Granite & Marble December 2006 - October 2007
Neumann Homes August 2004 - March 2006
PulteGroup June 2003 - August 2004
Pitney Bowes Management Services January 2000 - June 2003
Skills
Contract Negotiation, Construction, Sales, Customer Service, Strategic Planning, Budgets, Management, Team Building, Negotiation, Process Scheduler, Real Estate, Leadership, Account Management, Customer Satisfaction
Education
Keller Graduate School of Management of DeVry University 2001 — 2004
MBA, Business Administration
Illinois State University 1995 — 1999
B.S., Biology and Criminal Justice
Robert half - office team July 2014 - Present
Robert half - office team 2014 - Present
Pitney Bowes Management Services November 2009 - June 2013
Pitney Bowes Management Services May 1990 - August 2002
Skills
Adobe Professional, Microsoft Applications, Microsoft Publisher, Microsoft Word, Microsoft Excel, Microsoft Office, Outlook, Mail Sorting, Scanners, Copying, A/V systems, Citrix, LegalKey, Conference Facilitation, Document Management, Spreadsheets, Records Management, Telephone Skills
Education
Katherine Gibbs School 1990 — 1991
Administrative Assistant and Secretarial Science, General
NAPA/Balkamp July 2011 - Present
Balkamp July 2011 - Present
Pitney Bowes Management Services January 2011 - August 2011
Pitney Bowes January 2011 - August 2011
CEVA Logistics March 2008 - July 2009
Witham Memorial Hospital March 2007 - June 2007
Sundeck Tanning Salon January 2000 - January 2003
INTERNATIONAL CRYOGENICS January 1999 - January 2000
Education
Harrison College-Indianapolis 2005 — 2007
Associate, Surgical Technologies
Indiana Business College
Associate, applied Science Surgical Technology
PwC October 2008 - Present
Pitney Bowes Management Services 2004 - 2006
Sinar Bron Imaging January 1994 - January 2004
Skills
Contract Management, Customer Service, Due Diligence, Facilities Management, Leadership, Management, Microsoft Excel, Operations Management, Outsourcing, Process Improvement, Risk Management, SAP, Training, Team Building
Education
Kean University
Pitney Bowes Management Services May 2009 - Present
Pitney Bowes May 2009 - Present
Lawsons State Community College August 2008 - December 2008
State Community College August 2008 - December 2008
University of Alabama at Birmingham January 2008 - July 2008
UAB Campus Service January 2008 - July 2008
Courtyard by Marriott January 2005 - March 2007
Skills
Process Improvement, Team Leadership, Troubleshooting, Change Management, Contract Negotiation, Process Engineering, Business Analysis, Database Administration, Strategic Planning, Visio, Budgets, Business Intelligence, Active Directory, ITIL, Network Administration, Windows, System Administration, Integration
Education
Kaplan University 2009 — 2010
Bachelor of Science in Information Technology, Information Technology
Kaplan University Online
Bachelor of Science, Information Technology
Lawson State Community College-Birmingham Campus 2003 — 2008
Associate of Applied Science, Computer Science/Business Education
Lawson State Community College
Associate Degree, Applied Science; Computer Science; Business Education
Canon Business Process Services, Inc. March 2002 - Present
Pitney Bowes Management Services January 1994 - March 2002
DuPont August 1989 - December 1993
Skills
Microsoft Office, Management, Human Resources, Transportation..., Fleet Management, Regional Administrator, Payroll
Education
Padua Academy 1985 — 1989
Goldey Beacom College
Pitney Bowes Management Services 2001 - 2011
FICO October 1998 - August 2001
Skills
Customer Service, Cost Savings, Productivity, Employee Development, Team Building, Cross Training, Goal Creation, Expense Control, Labor Strategy, Forecasting, Safety, Communication, Warehousing, Inventory Management, Distribution Center..., Fulfillment Services, International Shipping, Production Managment, Mail Services, Materials Management
Education
Huntingdon College
Taft Stettinius & Hollister LLP February 2010 - Present
Pitney Bowes Management Services June 1999 - February 2010
Skills
Management
Education
Indiana University Bloomington 1999 — 2003
Indiana Public Retirement System August 2012 - May 2013
IKON Office Solutions May 2010 - August 2010
Pitney Bowes Management Services November 2007 - December 2008
Skills
Communication, Microsoft Technologies, Humor, Highly personable, Mail Sorting, Email, Technology, Hacking, Athletics, Writing, Creative Writing, Customer Service, Computer Proficiency, Reliable, Cash Handling Experience, Checks, Logging, Data Entry, Spreadsheets, Internal Communications, Problem Solving, Independent Thinking, Adaptability, Artistic Abilities, Analytical Skills, Analytical Reasoning, Office Equipment, Highly Ambitious, Martial Arts, Long Distance Running, Copying, Employee Training, Always Willing to Learn, PowerPoint, Microsoft Excel, Retail
Education
Indiana University-Purdue University at Indianapolis 2013 — 2016
Bachelor's degree, Computer Technology/Computer Systems Technology
Broad Ripple High School 2007 — 2007
High School Diploma, General Diploma
Pitney Bowes Management Services June 2013 - Present
Midtown Community Mental Health Center January 2001 - March 2009
Skills
Typing, Bookkeeping, Microsoft Word, Microsoft Excel, Phone Etiquette
Education
Indiana Business College 1999 — 2000
Associate's degree, Accounting
Arsenal Technical High School 1994 — 1998
Diploma, General Studies