The CCS Companies
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The CCS Companies Employees
Biogen Idec March 2014 - Present
Janitronics Building Services December 2011 - Present
American Tower July 2013 - January 2014
The CCS Companies September 2010 - September 2011
Skills
Troubleshooting, Windows 7, Call Centers, Hardware, Customer Service, Help Desk Support, Teamwork, Public Speaking, Time Management
Education
Cambridge College 2013 — 2014
Year Up Cambridge College 2013 — 2014
Cisco IT Essentials Certification, Information Technology
Raytheon BBN Technologies June 2013 - Present
Raytheon BBN Technologies June 2011 - May 2013
Raytheon BBN Technologies August 2010 - June 2011
BBN Technologies December 2007 - August 2010
The CCS Companies November 2004 - December 2007
Skills
College Recruiting, Human Resources, Onboarding, Interviews, Event Planning, Applicant Tracking..., Talent Acquisition, Technical Recruiting, Job Description Creation, Exit Interviews, PeopleSoft, Leadership Development, Visas, Employee Relations, New Hire Orientations, Leadership
Education
Penn State University 2010 — 2013
MS, Human Resources and Employment Relations
University of Massachusetts, Amherst 2005 — 2007
B.A., Legal Studies, Psychology
Information Technology Systems August 2013 - Present
Professional Offices October 2003 - Present
The CCS Companies January 2010 - April 2013
Weathervane Seafoods September 2006 - April 2010
CTG, Inc. August 2001 - August 2003
Solu-Soft Inc. October 1999 - June 2001
Law Offices of William Sheridan October 1991 - September 1999
Raytheon June 1985 - May 1991
Skills
Customer Service, Applicant Tracking..., Access, Time Management, Program Management, Sales, Databases, HTML, Call Centers, Microsoft Excel, Training, Microsoft Word, Lotus Notes, Invoicing, Visual Basic, Vendor Management, System Administration, Finance, Technical Support, Manufacturing, C, Team Leadership
Education
University of Massachusetts at Lowell 1991 — 2013
Computer / Web Programming
Merrimack College 1981 — 1985
BSEE, Electrical Engineering
Citizens Financial Group, Inc. February 2014 - Present
Provant September 2013 - November 2013
Kirkbrae Country Club June 2012 - August 2013
The CCS Companies June 2011 - August 2011
Skills
Microsoft Office, Research, Microsoft Excel, Teamwork, PowerPoint, Microsoft Word, Customer Service, Social Media, Public Speaking, English, Windows, Data Entry, QuickBooks, Interviews
Education
University of Miami - School of Business 2009 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
La Salle Academy 2005 — 2009
High School Diploma
Medtronic April 2013 - Present
Medtronic December 2012 - April 2013
Tiger Air Freight, Inc. & Air Freight Express April 2012 - July 2012
Primeway Federal Credit Union January 2009 - December 2011
Swarovski October 2007 - May 2010
The CCS Companies October 2006 - August 2007
Skills
Accounts Receivable, PeopleSoft, Customer Service, Training, Payroll, Recruiting, Employee Relations, Management, Time Management, Leadership, Salesforce.com, Sales Operations, Employee Benefits, Analysis, Onboarding
Education
University of Charleston 2013 — 2013
B.A., Human Resource Management, Human Resources Management
Mountain State University 2011 — 2012
Human Resource Management
Houston Community College 2009 — 2011
A.A.S, Human Resource Management Specialist; Human Resource Management
CUNA (Credit Union National Association
The Financial Group February 2013 - Present
eCoast September 2011 - December 2012
The CCS Companies June 2010 - April 2011
Centerpoint Teleservices June 2008 - March 2010
Skills
Salesforce.com, Lead Generation, Call Center, Account Management, Cold Calling, Customer Retention, Customer Service, Sales, Solution Selling, Customer Satisfaction, Microsoft Office, New Business Development, Sales Management, Outlook
Education
Southern New Hampshire University 2012 — 2014
Bachelor's degree, Business/Accounting/Finance
Spaulding High School 2005 — 2009
PC Connection April 2012 - Present
PC Connection October 2011 - April 2012
BJ's Wholesale Club, Inc. April 2007 - January 2011
EDS @ Stop and Shop March 2004 - April 2007
The TJX Companies, Inc July 2002 - March 2003
AdvizeX Technologies May 2002 - July 2002
Alliance Consulting November 1999 - May 2001
The CCS Companies July 1999 - November 1999
Hills Department Stores November 1996 - July 1999
Skills
Disaster Recovery, ITIL, Change Management, Network Operations, Computer Operations, Service Desk, IT Management, IT Operations, Vendor Management, IT Service Management, Service Delivery, Managed Services, Computer Hardware, Outsourcing, Program Management, Team Leadership, Troubleshooting, Project Planning, Data Center, Leadership, Microsoft Exchange, Hardware, Security, Sla, IT Strategy, Operating Systems, Project Management, Team Management, Computer Network..., Information Technology, Servers, Management, Software Documentation, Visio, Cross-functional Team..., Technical Support, SDLC, Business Analysis, Testing, Cloud Computing, Strategy, Integration, Help Desk Support, HP, Cisco Technologies, Quality Assurance, Software Installation, E-commerce, Infrastructure, Coaching
Education
Quincy College
Associate Science, Computer Science
Control Data Institute
Certificate, Computer Technology
Global Healthcare Alliance April 2015 - Present
Sky Real Estate Professionals August 2012 - Present
The CCS Companies October 2008 - April 2015
Cushman & Wakefield May 2011 - February 2012
Wells Fargo Insurance Services December 2003 - August 2008
United States Air Force January 1997 - July 2002
Skills
Reporting Research..., Real Estate, Written & Verbal..., Integrity and Trust, Project Management, Attention to Detail, Objectivity, Auditing, Mentoring, Business Development, Business Process..., Business Coaching, Organizational..., Aquisition, Manage Client..., Client Retention, Access, Insurance, Negotiation, Strategy, Process Improvement, Vendor Management, Healthcare, Business Analysis, Revenue Cycle, Analysis, Customer Retention, Risk Management, Customer Service, Accounting, Program Management, Account Management, CRM, Marketing, Team Building, Management, Contract Negotiation, Visio, Leadership Development
Education
Sam Houston State University 2014 — 2016
Bachelor of Business Administration (B.B.A.)
Health Financial Management Association 2015 — 2015
Certification, Certified Revenue Cycle Management
Champions School of Real Estate 2011 — 2012
TREC License, Real Estate
University of Phoenix 2009 — 2010
Associate's degree, Business Administration and Management, General
America's Training Center 2005 — 2005
CA Resident Insurance Producer: #0E65815, Property, Casualty, and Life & Health
Lancope September 2014 - Present
Sophos November 2011 - October 2013
The CCS Companies January 2009 - November 2011
The CCS Companies June 2007 - December 2008
Skills
Solution Selling, Lead Generation, Security, Salesforce.com, SaaS, Account Management, Enterprise Software, Sales, Professional Services, Sales Process, Cloud Computing, Cold Calling, Channel Partners, Software Industry, Selling, CRM, Strategic Partnerships, Direct Sales, Sales Operations, Managed Services, Customer Retention, Sales Enablement, Key Account Management, Sales Growth, Strategic Sales, Major Accounts, Building Customer..., Building Relationships, Storage, Information Security, Partner Management, Demand Generation, Complex Sales, Creative Sales, Forecasting, Virtualization, B2B, Channel Sales, Sales Presentations, Customer Satisfaction, Leadership, Management
Education
Bentley University 2003 — 2007
Bachelor of Science (BS), Finance/Accounting
LogMeIn December 2014 - Present
LogMeIn April 2012 - December 2014
LogMeIn March 2012 - April 2012
LogMeIn November 2011 - March 2012
Focus EduVation March 2011 - November 2011
The CCS Companies May 2010 - March 2011
Wayfair November 2009 - May 2010
Boston Celtics October 2007 - January 2008
New England Patriots June 2007 - January 2008
Skills
Consultative Selling, Creating Relationships, Software Sales, Software Training, Lead Generation, Cold Calling, Customer Service, Account Management, Market Research, Salesforce.com, ZoomInfo.com, Microsoft Office, Fitness Training, Sports Nutrition, Experiential Learning, Observational Learning, Tech Savvy, Hands-on Training, Sales Process, Software Industry, Team Leadership, Selling, Strategic Leadership, Business Relationship..., Management, New Business Development, Entrepreneurship, Sales, Training, SaaS, Enterprise Software
Education
Bentley University 2005 — 2009
BS, Business/Managerial Economics
Pelham High School 2001 — 2005
College Preparatory
Commonwealth of Massachusetts July 2013 - Present
MAXIMUS May 2008 - June 2013
The CCS Companies October 2006 - February 2008
Skills
Customer Service, Microsoft Office, Medical Billing, Health Insurance
Education
American International College 2006 — 2008
Associate's degree, Medical Insurance Specialist/Medical Biller
The CCS Companies February 2011 - Present
Columbia Gas of Massachusetts January 2011 - Present
The CCS Companies July 2009 - Present
Raytheon 2012 - 2012
Raytheon 2012 - 2012
Raytheon 2012 - 2012
The Wyndham Hotels and Resorts August 2008 - July 2009
Harr Motor Company May 2007 - August 2007
Skills
Customer Service, Call Center, Banking, Customer Relations, Data Entry, Negotiation, Problem Solving, Microsoft Office, Team Building, Word, Excel, Team Leadership, Access, Outlook, Public Relations, Business Planning, Quality Assurance, Public Speaking, Administration, PowerPoint, Consultative Selling, Coaching, Cold Calling, Windows, Operating Systems, Teamwork
Education
University of Massachusetts Lowell 2006 — 2010
Bachelor of Science, Business Administration: Concentration in Management Information System
United Liquors - A Division of Martignetti Companies May 2013 - Present
Hub International September 2010 - May 2013
The CCS Companies May 2008 - August 2010
Skills
Brokers, Account Management, Casualty, Customer Service, Employee Benefits, General Insurance, Insurance, Liability, Microsoft Office, Professional Liability, Property & Casualty..., Sales, Umbrella Insurance, Underwriting, Workers Compensation, Casualty Insurance
Education
UMass Boston 2008 — 2011
BA, Psychology
University of Massachusetts Boston 2008 — 2011
Bachelor of Arts (B.A.), Psychology
Delta Management Associates Inc July 2012 - Present
The CCS Companies January 2009 - September 2011
Skills
Customer Service, Microsoft Word, Call Center, Microsoft Excel, Microsoft Office, PowerPoint, Research, Team Building, Loans, Credit, Credit Cards, Accounts Receivable, Call Centers, Leadership, Risk Management, Customer Satisfaction
Education
Northern Essex Community College 2007 — 2010
Associate's degree, Criminal Justice and Corrections
UMass Lowell
Criminal Justice/Law Enforcement Administration
Direct Capital Corporation September 2014 - Present
EquipmentEngine Financial Services Company, LLC February 2010 - August 2014
Direct Capital Corp. June 2004 - February 2010
The CCS Companies April 1997 - June 2004
Skills
Asset Managment, Portfolio Management, Credit, Negotiation, Banking, Process Improvement, Management, Team Leadership, Payment Card Processing, Marketing, Commercial Lending, Transportation, Asset Based Lending, Loans, Call Center, Loan Servicing, Accounting, Storage, Tax, Financial Services, Credit Analysis, Financial Analysis, Finance, Risk Management, Asset Management, Due Diligence, Funding, Call Centers, Business Development
Education
University of New Hampshire 1999 — 2001
Hesser College 1999 — 2000
Cisco January 2011 - Present
Cisco January 2008 - January 2011
Cisco April 2000 - January 2009
The CCS Companies June 1999 - April 2000
Skills
Agile Coach, Agile Methodologies, Agile Methodolgy, Agile Project Management, Cisco Technologies, Program Management, Team Management, Quality Assurance, Thought Leadership, Management, Scrum, Software Engineering, Software Development, Strategy, SaaS, System Architecture
Education
Saint Anselm College 1995 — 1999
Bachelor of Arts (BA), Computer Science w/ Business
Niederman, Stanzel & Lindsey December 2001 - Present
The CCS Companies November 1998 - November 2001
Skills
Writing Skills, Problem Solving, Process Improvement, Financial Analysis, Compliance, Customer Relations, Training & Development, Commercial Litigation, Consumer Law, Creditors' Rights, Credit Cards, Insurance Law, Subrogation, Litigation, Civil Litigation, Debt Collection, Continuous Improvement, Change, Account Management, Pleadings, Bankruptcy, Document Review, Litigation Support, Trials, Legal Documents, Debt Settlement, Courts, Wordperfect, Skip Tracing, Legal Writing, Mediation, FDCPA, PACER, Legal Discovery, ECF, Cite Checking, Trial Exhibits, Motions, Docketing, Interrogatories, CaseMap, Bluebook, Document Drafting, Personal Injury..., Small Claims, Legal Research, Employee Training, Alternative Dispute..., Wills
Education
Southern New Hampshire University 2003 — 2008
Bachelor's Degree, Social Sciences; Pre Law
Angles Realty LP January 2015 - Present
Alternative Supports, INC March 2013 - Present
Domino's Pizza July 2012 - Present
Seraphic Springs Health Care Agency April 2014 - May 2015
Hyde Park Health Associates July 2013 - October 2013
Nizhoni Health Systems LLC September 2007 - August 2012
Nizhoni Health Systems LLC September 2007 - August 2012
Papa Gino's May 2008 - August 2008
The CCS Companies October 2006 - July 2007
Filene's October 2004 - May 2006
Skills
Healthcare, Medical Records, Real Estate, Invoicing, HIPAA, Medical Terminology, Customer Service, Medical Coding, CPT, Time Management, Clerical Skills, Bilingual in English..., Have a strong work..., •Proficient (MS Word,..., •Great attention to..., •Experience working..., •Knowledge of clerical..., •CPR/First Aid/HIPAA..., •Medical Terminology, •Knowledge of ICD-9-CM..., •Medicare and Medicaid..., •Ability to work..., Direct Patient Care
Education
Bunker Hill Community College 2010 — 2014
Nurse
Medical Professional Institute 2013 — 2013
Certificate, Medical Assisting
American Real Estate Academy 2012 — 2012
Certificate, Real Estate
Millennium Training Institute 2006 — 2006
Certificate, Medical Administrative/Executive Assistant and Medical Secretary/Billing & Coding
Millennium Training Institute 2006 — 2006
Certificate, Medical Administration/Billing & Coding
Bunker Hill Community College 2004 — 2005
Travel and Tourism
Southeastern Regional Voc-Tech, SO 1999 — 2003
Diploma; High School, Vocational High School and Secondary Business/Vocational-Industrial/Occupational Diploma Program
UnitedHealth Group October 2013 - Present
The CCS Companies 2007 - 2012
Barlo Vision 2006 - 2007
NTI Data Products 2005 - 2006
Windham Professionals 2004 - 2005
The Law Offices of Richard J Boudreau 2001 - 2004
Future Electronics 1997 - 2001
Skills
Collections/Customer..., Client Liason and..., Sales and Collections..., Negotiations, Employee Relations, Policy Introduction and..., Management, Negotiation, Customer Service, Account Management, New Business Development, Sales, Skip Tracing, Customer Satisfaction, Strategic Planning, Operations Management, Call Centers, Coaching, Risk Management, Process Improvement, Banking, Insurance, Credit, Performance Management, Business Development, Team Building, Finance, Microsoft Office, Mergers & Acquisitions, Forecasting, Analysis, Loans, Portfolio Management, Leadership, Outlook, Vendor Management, Team Leadership, Credit Analysis, Training, Executive Management, Financial Analysis, Accounts Receivable, Loss Mitigation, Business Analysis, Recruiting, Sales Management, Customer Retention, Time Management, Credit Cards, Budgets
Education
Newbury College 1994 — 1998
Associate of Arts (AA), Business Administration and Management, General, 3.7
Qessential Medical Market Research May 2012 - Present
Woodman Park School 2008 - June 2013
The CCS Companies November 2007 - May 2012
Measured Progress 2005 - 2006
Willis 1999 - 2003
Transparent Language 1991 - 1999
Skills
Writing, Editing, Proofreading, French, Translation, Newsletters, Editorial, Microsoft Office, Research, Customer Service, Training, Publications, English, Creative Writing, Copywriting, Copy Editing, Administrative Support, Data Entry, Word, Outlook, Facebook, Social Media, Qualitative Research, Quantitative Research, Market Research, Research Design, Questionnaire Design, Data Analysis, Data Collection, Survey Research, Market Intelligence, Competitive Intelligence, Microsoft Word, Sales
Education
University of New Hampshire 1986 — 1990
Bachelor of Arts, French
Align Spine Chiropractic & Wellness November 2010 - Present
The CCS Companies December 2010 - December 2011
Skills
Chiropractic, Sciatica, Headaches, Spine, Nutritional Counseling, Pain, Wellness, Supplements, Auto Accidents, Neck Pain, Back Pain, Sports Injuries, Myofascial Release, Rehabilitation, Manual Therapy, Pain Management, Holistic Health, Low Back Pain, Health, Musculoskeletal, Healthcare, Treatment, Chronic Pain, Nutrition, Athletes, Trigger Point Therapy, Healing, Graston Technique, Wellbeing, Whiplash, Injury, Stress, Spinal Decompression, Sports Medicine, Pregnancy, Migraine, Fibromyalgia, Pediatrics, Alternative Medicine, Injury Prevention, Arthritis, Shoulder, Personal Injury, Shoulder Pain, Injury Rehabilitation, TMJ, Natural Health, Stretching, Prevention, Clinical Nutrition
Education
New York Chiropractic College 2007 — 2010
DC, Chiropractic
University of Hartford 2003 — 2007
BS, Health Sciences
Atmospheric and Environmental Research January 2014 - Present
Atmospheric and Environmental Research April 2010 - January 2014
The CCS Companies November 2009 - February 2010
Avid Technology, Inc. October 2007 - January 2009
Avid Technology, Inc. January 2007 - May 2007
Fitchburg State University January 2006 - January 2007
Skills
XP, Microsoft Office, Desktop Support, Symantec Antivirus, Nero, WebEx, Windows, Troubleshooting, Computer Hardware, Operating Systems, Mac, Mac OS X, Word, Excel, PowerPoint, Documentation, Video, Mac OS, Windows 7, Problem Solving, Software Installation, Hardware, Adobe Acrobat, Media 100, Printer Support, Plotters, OS X, Technical Support, Microsoft Word, ServiceNow, Software Documentation, Security, Active Directory, Printers, VMware, Information Technology, Norton Ghost, Windows XP, Windows Server, Help Desk Support
Education
Fitchburg State University 2005 — 2007
B.S., Communications Media; Video Production
Mount Wachusett Community College 2002 — 2004
A.S., Broadcast and Telecommunications
Digital Lumens July 2015 - Present
Digital Lumens April 2014 - June 2015
Digital Lumens January 2013 - April 2014
Digital Lumens October 2011 - January 2013
The CCS Companies November 2009 - October 2011
The CCS Companies May 2008 - November 2009
MassMutual Financial Group June 2007 - May 2008
Skills
Salesforce.com, Cold Calling, New Business Development, Account Management, Lead Generation, Solution Selling, Sales, Customer Service, Team Building, Sales Management, Start-ups, Strategic Partnerships, Microsoft Office, Strategic Planning, Team Leadership, Microsoft Excel, Leadership, Training, Coaching, Market Research, Program Management, Marketing, Management, Business Development, Operations Management, Sales Operations, Direct Sales, Contract Negotiation, Forecasting, Sales Process, CRM, Negotiation, Product Marketing, Customer Retention, Strategy, Networking, Marketing Strategy, Business Planning, Business Strategy, Selling, Cross-functional Team..., Competitive Analysis, Analysis
Education
Southern New Hampshire University 2013 — 2015
Master of Business Administration (MBA), Leadership, 3.82
Merrimack College 2005 — 2008
BS, Economics, Business - Finance
Alvrine High School 1999 — 2003
HS Diploma
You Want It, We Write It March 1965 - Present
Framingham Ford July 2008 - October 2008
Bernardi Auto Group January 2007 - June 2008
Herb Connolly Chevrolet September 2006 - December 2006
Bernardi Used Cars September 2003 - June 2006
The CCS Companies January 2002 - August 2002
BMC Software October 2000 - November 2001
The Patriot Ledger May 1970 - January 2001
Tufts University April 2000 - November 2000
Thomson Reuters September 1998 - December 1999
Skills
Writing, Technical Writing, Project Planning, Software Documentation, Hardware Documentation, Technical Editing, Freelance Technical..., Instructional Writing, Technology Journalism, Science Journalism, Plain Language, Magazines, Documentation, Social Media, Microsoft Office, Research, Customer Relations, Blogging, Public Relations, Strategic Planning, HTML, Social Media Marketing, Word, Negotiation, Publications, Copywriting, Problem Solving, PowerPoint, Marketing Communications, Journalism, Photoshop, Radio, Online Marketing, Public Speaking, Team Building, Advertising, SEO, Automotive, Media Relations, Photography, Content Management, Windows, Outlook, Newspaper, Social Networking, Newsletters, Copy Editing, Press Releases, Web Content, Editing
Education
Northeastern University 1966 — 1971
Bachelor of Arts, History
Northeastern University 1966 — 1971
Bachelors, History, Journalism
Green Leads, LLC January 2013 - Present
Green Leads, LLC August 2012 - January 2013
The CCS Companies July 2011 - August 2012
Skills
Cold Calling, Lead Generation, Account Management, Sales, Customer Service..., Salesforce.com, New Business Development, Sales Management, Solution Selling, Recruiting, Call Centers, Team Leadership, Interviews, Human Resources, Customer Retention, Email Marketing
Education
Hesser College 2000 — 2002
Comcast Cable April 2011 - June 2014
The CCS Companies October 2010 - April 2011
ADP May 2010 - October 2010
Putnam Investments October 2007 - May 2009
CVS Caremark Corporation June 2004 - October 2007
Skills
PowerPoint, Microsoft Excel, Photoshop, Microsoft Word, Illustrator, HTML, iMovie, GIMP, Outlook, Cocos2d, Microsoft Publisher, SharePoint, Creative Writing, Newsletters, Social Networking, Team Leadership, Troubleshooting, OS X, Adobe Acrobat, Customer Service, Access, Analysis, Technical Support, Microsoft Office, Leadership
Education
University of Massachusetts at Lowell 2010 — 2014
Bachelor of Business Administration (B.B.A.), Management Information Systems/Entrepreneurship
The Student Loan Experts February 2011 - Present
Preferred Financial Services May 2010 - February 2011
The CCS Companies September 2008 - May 2010
Windham Professionals March 2006 - April 2008
Education
Northeastern University
Fidelity Investments November 2011 - Present
The CCS Companies February 2008 - August 2011
Fidelity Investments 2006 - 2008
Fidelity Investments 2004 - 2006
ATG 2003 - 2004
Pioneer Investments 2000 - 2003
Fidelity Investments 1998 - 2000
Skills
Financial Services, Lead Generation, Analytics, Marketing Strategy, Integrated Marketing, Cross-functional Team..., CRM, Strategy, Online Advertising, Vendor Management, Start-ups, Management, Leadership, Program Management, Product Management
Education
Boston University 1996 — 1999
MBA, Business Administration and Management, General
Hofstra University 1989 — 1993
BBA, Finance, Psychology
Glens Falls Hospital August 2015 - Present
Glens Falls Hospital April 2015 - July 2015
Opera Saratoga September 2014 - April 2015
College of St. Joseph in Vermont February 2012 - August 2014
The Hyde Collection March 2008 - September 2011
The Childress Group, LLC January 2004 - March 2008
The CCS Companies December 1998 - January 2004
The Daniel and Henry Co. August 1987 - November 1998
Skills
Fundraising, Special Events, Volunteer Management, Non-profits, Donor Relations, Customer Relations, Stewardship, Individual Giving, Event Management, Volunteering, Customer Service, Nonprofits, Grants, Marketing, Strategic Planning, Grant Writing, Social Networking, Philanthropy, Sales, Social Media, Program Management, Public Relations, Event Planning, Public Speaking, Staff Development, Annual Giving, Program Development, Community Outreach
Education
Connecticut College 1976 — 1980
BA, Government
Newbury Comics January 2012 - Present
Emmanuel College February 2014 - Present
Bentley University October 2007 - May 2013
Rue La La October 2011 - December 2011
Luxe Club One October 2009 - December 2011
The CCS Companies October 2008 - August 2009
TJX COMPANIES, INC June 2006 - August 2006
Skills
Event Planning, Management, Sales, Blogging, Retail, Analysis, Social Media, Social Networking, Facebook, Marketing, Competitive Analysis, Access, Customer Service, Microsoft Office, Social Media Marketing, Microsoft Excel
Education
Bentley University 2003 — 2007
Bachelor of Science, Marketing
Liberty Mutual Insurance April 2015 - Present
The CCS Companies August 2012 - April 2015
Peoples Penetecostal Assembly [Church] June 2009 - February 2013
Granite Telecommunications January 2012 - March 2012
Boston Financial Data Services September 2011 - November 2011
UMass Dartmouth September 2009 - May 2011
Skills
Analysis, Data Analysis, Troubleshooting, Data Entry, Call Centers, Invoicing, New Business Development, Mutual Funds, Microsoft Exchange, Internal Audit, Tax, Microsoft Excel, Financial Analysis, Access, Microsoft Office, Microsoft Word, Customer Service, Teamwork, Social Media, Research, Accounting, Public Speaking, Time Management
Education
University of Massachusetts Dartmouth 2008 — 2011
Bachelor's degree, Finance, General
RSA, The Security Division of EMC February 2015 - Present
RSA, The Security Division of EMC July 2014 - February 2015
RSA, The Security Division of EMC March 2013 - July 2014
Security October 2012 - July 2014
Boston Enforcement January 2011 - January 2012
Delta Management Associates Inc January 2009 - January 2011
The CCS Companies January 2008 - January 2009
Skills
Security, Management, SaaS, Information Security, Sales Operations, Solution Selling, Network Security, Enterprise Software, Salesforce.com, Cloud Computing, Computer Security, Channel Partners, Virtualization, Go-to-market Strategy, Cold Calling, Prospecting New Clients, Lead Generation, Sales, Customer Service, Account Management
Education
North Shore Community College 2007 — 2013
Associate Degree in Business Administration, Business Administration and Management, General, 3.72 GPA
St. Louis University
Booker Software August 2015 - Present
Booker Software May 2015 - Present
Booker Software May 2013 - May 2015
Michael C. Fina November 2011 - May 2013
The CCS Companies June 2009 - November 2011
The CCS Companies June 2008 - June 2009
LiveWire Mobile, Inc. June 2007 - June 2008
Bentley University September 2006 - June 2008
Skills
Salesforce.com, Time Management, Project Management, Data Analysis, Close Attention to..., Customer Service, Process Improvement, Managing Project Budgets, Account Management, Positive Team Player, Exceeding Expectations, Global Strategy, Training, Process Orientation, Client Focus, Cross-functional Team..., Microsoft Excel, Delivering projects on..., Communication, Product Management, Management, Adaptability, Organization, Rally, Microsoft Office
Education
Bentley University 2004 — 2008
BS, Marketing, Psychology
Connolly, LLC October 2013 - Present
The CCS Companies February 2013 - September 2013
The CCS Companies September 2012 - February 2013
Office Team August 2011 - August 2012
The Pulse Network September 2010 - January 2011
Skills
Medical Billing, Microsoft Office, Facebook, Blogging, Online Marketing, Proofreading, Social Networking, Social Media, Creative Writing, Insurance Background, Third Party Billing, Hospital Reimbursement, Hospital Information..., Attorney Billing, Writing, Claims Review, UB04, IB, HIPAA, FACS, Aspect, Liens, Appeals, Medical Records, Strategic Negotiations, Insurance Negotiations, Collecting, Customer Service..., Financial Analysis, Livescibe, Livestudio, English, LiveText, Twitter, Editing, Retail Industry, Administration, Internet, Reception, Social Media Marketing, Research, Marketing Strategy, Video Production, Digital Marketing, Video Editing, Market Research, Online Content Creation, Online Branding, Online Communications, Internet Strategy
Education
Bridgewater State University 2007 — 2009
Bachelor's Degree, English
Massasoit Community College 2005 — 2006
Associate's Degree, Liberal Arts
Canton High School 2000 — 2004
Diploma
LegalShield, Independent Associate February 2015 - Present
The CCS Companies December 2013 - June 2015
Centene Corporation March 2013 - September 2013
Chiro One Wellness Centers August 2012 - March 2013
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2011 - February 2012
Atlas Development Corporation April 2011 - June 2011
African American Leadership Organization (AALO); Northridge June 2010 - June 2011
Health Career Connection February 2010 - August 2010
Skills
Healthcare, Customer Service, Health Education, Public Speaking, HIPAA, PowerPoint, Community Outreach, Nonprofits, Research, Data Analysis, Microsoft Excel, Microsoft Word, Program Development, Health Promotion, Leadership, Outlook, Process Improvement, Team Building, Microsoft Office, Training, Grant Writing, Public Health, Recruiting, Epic Systems, Meditech, Human Resources
Education
Joseph Business School 2014 — 2015
Business-Entrepreneurship
Cal State University-Northridge 2004 — 2010
B.A African American Studies Social Science Behavoir
California State University-Northridge 2004 — 2010
B.A African American Studies, Public Health and Social Services
Brooklyn Historical Society December 2013 - Present
Brooklyn Botanic Garden February 2011 - November 2013
Teachers Network January 2009 - February 2011
Museum of Jewish Heritage March 2008 - December 2008
The CCS Companies November 2007 - December 2008
National Park Service June 2005 - May 2006
Skills
Photoshop, Word, Dreamweaver, Google Analytics, HTML, Excel, PowerPoint, Fundraising, Non-profits, Raiser's Edge, Grant Writing, Research, Microsoft Office, Customer Service, Grants, Newsletters, Press Releases, Microsoft Word, Community Outreach, Philanthropy, Editing, Museums, Microsoft Excel, Budgets, Event Management, Nonprofits, Fundraisers, Public Relations, Copy Editing, Program Management, Email Marketing, Event Planning, Program Development, Annual Giving, Prospect Research, Blogging, Board Development, Non-profit..., Volunteer Management, Stewardship, Strategic Communications, Museum Education, Facebook, Arts Administration
Education
Brandeis University 2002 — 2006
Bachelor of Arts, History, American Studies
The CCS Companies July 2014 - Present
Great Bay College Bookstore August 2012 - July 2014
Great Bay Community College January 2014 - May 2014
Great Bay Community College August 2013 - January 2014
The Loft Outlet June 2012 - November 2012
Lori's Gifts June 2011 - May 2012
Hair Excitement November 1995 - September 2010
Skills
Selling, Customer Service, Cold Calling, Customer Relations, Sales Management, Cash Handling, Team Building, Technical Training, Advertising, Receptions, Management, Sales, Marketing, Inventory Management
Education
Great Bay Community College 2011 — 2014
Associate's Degree, Associate in Science of Management, 3.43 GPA
Ambrose & Ambrose November 2014 - Present
KBMO Diagnostics January 2012 - October 2014
FrontRunnerMD May 2010 - December 2011
Trumbull Services January 2006 - December 2010
The CCS Companies January 1996 - 2008
Skills
Insurance, Claim, Property & Casualty..., Commercial Insurance, Underwriting, Sales, Subrogation, Workers Compensation, Executive Management, Risk Management, Employee Benefits, General Insurance, Liability, Marketing, Process Improvement, Health Insurance, Casualty, Team Management, Casualty Insurance, New Business Development, Management
Education
Southern Methodist University 1980 — 1981
Bachelor of Science (B.S.), Economics
Denison University 1978 — 1979
The Massachusetts Eye and Ear Infirmary March 2014 - Present
Stella & Dot March 2013 - Present
Brigham and Women's Hospital May 2012 - December 2012
Nelson Mullins Riley & Scarborough LLP October 2010 - May 2012
University of Massachusetts Amherst September 2008 - May 2009
The CCS Companies May 2008 - August 2008
Milford Federal Savings & Loan Association June 2003 - August 2005
Skills
Grant Writing, Fundraising, Research, Non-profits, Event Planning, Social Media, Public Speaking, Microsoft Office, Community Outreach, PowerPoint, Microsoft Excel, Public Relations, Customer Service, Photography, Nonprofits, Volunteer Management, Facebook, Editing
Education
Northeastern University 2011 — 2013
Master of Science, Non-Profit Management
University of Massachusetts, Amherst 2005 — 2009
Bachelor of Arts, Art History
That Life Moment Apparel February 2013 - Present
Peg Promo Marketing January 2013 - Present
Delta Management Associates, Inc. February 2013 - November 2014
Bank of America March 2011 - July 2012
Zwicker and Associates P.C July 2010 - March 2011
The CCS Companies 2008 - 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, Credit, Negotiation, Call Centers, Finance, Teamwork
Education
Cambridge College
Business Administration and Management, General
Middlesex Community College 2007 — 2009
Unemployed Currently unemployed. Currently seeking employment in a high paste environmentLab. TechnicianCharles River Laboratories2011 - 2013
The CCS Companies 2009 - 2011
Skills
Laboratory Technicians, FDCPA, Cleaning, Accurate Record Keeping
Education
Middlesex Community College 2006 — 2008
Criminal Justice
Ready For The Shift March 2011 - Present
GMO Free PA June 2013 - August 2014
OneSource Consulting November 2008 - January 2009
Self Employed IT Consultant March 2006 - November 2008
Conde Nast January 2006 - February 2006
GuideWorks/Comcast December 2004 - March 2005
TekCel December 2003 - March 2004
The CCS Companies August 2001 - November 2003
The CCS Companies February 2001 - August 2001
General Cinema Corporation/AMC April 2000 - February 2001
Skills
Creative Writing, Editing, Social Media, Research, Microsoft Office, Microsoft Word, Blogging, PowerPoint, Photoshop, Public Speaking, Journalism, Microsoft Excel, System Administration, Computer Maintenance, Activism, Web Design, Grassroots Fundraising, Computer Repair, Operating Systems, Leadership, Customer Service, Teaching, Management, Databases, Team Building, Training, Higher Education, Access, Microsoft Exchange, Technical Support, Software Documentation, Windows, Troubleshooting, HTML, Budgets, XP, Servers, Hardware, Project Management, Networking, Time Management, Technical Writing, Call Centers
Education
New Horizons Computer Learning Center 2002 — 2007
Microsoft Certified Professional, Network + Certification
Massachusetts Bay Community College 2001 — 2002
A+ Certification Course, A+ Certification
University of Southern Maine 1990 — 1991
ECE, Early Childhood Education and Teaching
Newton North High School 1985 — 1990
College Prep Courses for Early Childhood Education, Early Childhood Education and Teaching
Mid-Cape Home Centers September 2011 - Present
Ropes & Gray LLP July 2010 - May 2012
The CCS Companies January 2009 - October 2010
CGI Employee Benefit Systems; Dell Amusement June 2008 - January 2009
United States Department of Defense September 2003 - July 2007
Skills
Forecasting, Financial Analysis, Analysis, Process Improvement, Strategy, CRM, Analytics, Project Management, Microsoft Excel, Budgets, Management, Program Management, Risk Management, Project Planning, Strategic Planning, Team Building, Finance, Accounting
Education
University of New Hampshire -- Peter T. Paul College of Business and Economics 2007 — 2008
MBA, Information Science
University of Vermont 1999 — 2003
Oracle Marketing Cloud July 2013 - Present
First Data Corporation March 2009 - July 2013
KLM Marketing & Communications LLC December 2008 - August 2010
The Seed LLC February 2009 - September 2009
Cassandra Capital Partners February 2008 - June 2008
Citigroup August 2003 - February 2008
The CCS Companies August 2002 - May 2003
Smith Barney 1998 - 2000
Skills
Marketing Automation, Newsletter Production, Project Management, Public Speaking, Copywriting, Business Planning, Marketing Management, Strategic Planning, Marketing Strategy, Marketing, Business Strategy, B2B, Lead Generation, Email Marketing, Eloqua, B2B Marketing
Education
Regis University 2009 — 2012
MBA, Strategic Management
University of California, Riverside 1993 — 1997
B.A., Business
Canyon High School 1989 — 1993
EMERSON COLLEGE June 2013 - Present
HARVARD UNIVERSITY May 2000 - February 2013
THE CCS COMPANIES April 1998 - April 2000
Skills
Financial Modeling, Financial Analysis, Data Analysis, Analysis, Financial Reporting, Microsoft Excel, PeopleSoft, Finance, Accounts Receivable, Strategic Financial..., Managerial Finance, Forecasting, Financial Planning, Policy, Project Planning
Education
Harvard University Administrative Fellows Program 2012 — 2013
Solano Community College 1997 — 1997
Medical Insurance Billing
The Philippine Women's University
Bachelor of Science (BS), Tourism and Business Administration
Trust Funding Solutions LLC July 2014 - Present
Your Best Legal Leads, Inc. April 2014 - Present
Teleperformance December 2012 - December 2014
Singo Solution March 2012 - December 2012
CSG International September 2008 - February 2012
The CCS Companies August 1995 - September 2008
Data Arts and Sciences, Inc. April 1994 - July 1995
Credit Protection Association August 1992 - April 1994
I.C. Systems, Inc. January 1990 - July 1992
Pratt Partners, Ltd. January 1984 - January 1990
Skills
CRM, Call Centers, SaaS, Leadership, Strategy, Telecommunications, Management, Sales, Outsourcing, Business Development, Account Management, Customer Retention, Solution Selling, Strategic Partnerships, Professional Services, New Business Development, Vendor Management, Lead Generation, Marketing, Salesforce.com, Selling, Start-ups, Process Improvement, Team Building, Call Center, BPO, Cross-functional Team..., Financial Services, Sales Operations, Recruiting, Customer Experience, Analysis, Workforce Management, Customer Acquisition, Data Recovery, Cable Television, Sales Process, Insurance, Personal Lines Insurance, A/R Collections, Cloud Computing, Sales Management, Strategic Planning, Team Leadership, Equipment Recovery, Creative Solutions
Education
University of Massachusetts, Amherst
Bachelor of Arts (B.A.), Political Science
State Street June 2013 - Present
State Street October 2007 - June 2013
Element Productions & Poundcake (Feature Motion Picture) August 2009 - December 2009
Brockton Rox & Kalamazoo Kings Professional Baseball May 2008 - July 2009
Communispace Corporation June 2006 - August 2006
The CCS Companies June 2005 - August 2005
TD Bank June 2003 - January 2005
Skills
Securities, Loans, Financial Services, Operations Management, Microsoft Excel, Microsoft Office, Microsoft Word, Access, Outlook
Education
Emory University 2003 — 2007
Bachelors, Economics
F. H. Cann & Associates, Inc. February 2015 - Present
Windham Professionals October 2011 - January 2015
By Appointment Only, Inc. (BAO) May 2014 - July 2014
The CCS Companies June 2008 - October 2010
Skills
Customer Service, Credit, Account Management, Sales, Call Center, Microsoft Excel, Credit Analysis, Microsoft Office, Negotiation, Customer Satisfaction, Forecasting, Skip Tracing, Team Leadership, Coaching, Default, Microsoft Word, PowerPoint, Data Entry, FDCPA, Social Networking, Pricing, Call Centers, Accounts Receivable, Analysis, Outlook, Market Research, Project Management, Data Analysis, Administration
Education
Bay Path University 2015 — 2016
Associate’s Degree, Legal Assistant/Paralegal
Northern Essex Community College 2012 — 2016
Greater Lawrence Regional Vocational School 2003 — 2007
Highschool Diploma &, Office Technologies Diploma
Bay Path University
Associate’s Degree, Legal Assistant/Paralegal
Standard Welding Supply March 2013 - Present
Woods Hole Dental Associates June 2012 - February 2013
The CCS Companies August 2008 - June 2012
American Medical Response April 2003 - September 2008
Blue Cross Blue Shield of Massachusetts November 2000 - May 2008
Skills
Microsoft Office, Excel, PowerPoint, Word, Quality Assurance, Training & Development, Bilingual-Spanish, Outlook, Documentation, Data Entry, Teamwork, Customer Service, Coaching, Employee Relations, Accounting, Invoicing, Employee Benefits, Process Improvement, Payroll, Team Building, Performance Management, Recruiting, Sales, Vendor Management, Accounts Payable, Financial Analysis, Insurance, Microsoft Excel, Microsoft Word, Troubleshooting
Education
Cape Cod Community College 2005 — 2007
Paramedic Program
Northeastern University 2002 — 2002
Emergency Medical Technician
Cintas July 2012 - Present
Underwriters Laboratories October 2010 - July 2012
The CCS Companies June 2005 - September 2010
Skills
HRIS, Recruiting, Employee Engagement, Employment Law, Strategic Partnerships, Coaching, Communication, Mediation, Training, Leadership Development, Staff Development, Onboarding, Team Building, Building Relationships, Employee Relations, Leadership, Process Improvement, Customer Service, Employee Benefits, Succession Planning, Personnel Management, Management, Temporary Placement, Talent Acquisition, Talent Management, Benefits Administration, College Recruiting, Applicant Tracking..., Human Resources
Education
Northeastern University 2002 — 2007
Bachelor of Science, Human Resources and Finance
MBA Seeking new Opportunity August 2015 - Present
WNHN-LP FM 94.7 January 2013 - Present
Siemens Water Technologies / Evoqua Water Technologies LLC - Source One Technical March 2013 - March 2015
Osram Sylvania Inc February 2009 - March 2013
Sylvania Lighting Services February 2009 - March 2013
The CCS Companies March 2008 - February 2009
Dianne's Home Daycare January 1999 - March 2007
Smith & Nephew 1992 - 1999
Peerless Electric/Gem Peerless Electric January 1988 - March 1992
East Coast Lumber Building Supply Co 1985 - 1988
Skills
Accounts Receivable, Finance, Forecasting, Customer Service, Microsoft Excel, Management, Microsoft Office, Training, Accounts Payable, Microsoft Word, PowerPoint, Credit, Budgets, Process Improvement, Negotiation, Accounting, Account Management, SAP, Invoicing, Leadership, Financial Analysis, Sales, Payroll, Account Reconciliation, Analysis, Team Building, Sales Management, Collections, Outlook, Access, Policy, AS400 system, Salesforce.com, SharePoint, SAP CRM, Program Management, Pricing, Insurance, Coaching, Adobe Creative Suite, Strategic Planning, Public Speaking, Social Media, Risk Management, Sarbanes-Oxley Act, Cash Flow, Financial Reporting, Social Media Marketing, Social Networking, Event Planning
Education
Franklin Pierce University 2006 — 2010
MBA, Management/Leadership
Franklin Pierce College 1990 — 1994
Bachelors degree Cum Laude, Business Administration, Management and Operations
Salem High School
Business Administration and Management, General
Salem High School
ADT and Protection1 October 2013 - February 2015
Beaver Visitec International July 2013 - September 2013
Fleetmatics Group PLC April 2012 - May 2013
Devaney Energy October 2011 - March 2012
Collective Brands, Inc. September 2008 - October 2011
The CCS Companies June 2005 - September 2008
Associated Credit Services Inc (ACS) April 2004 - June 2005
Boston Communications Group January 2003 - April 2004
Industrial Communications & Electronics January 1997 - December 2002
Skills
PeopleSoft, Microsoft Office, QuickBooks, Salesforce.com, Recruiting, Business Analysis, A/R collections, Accounts Receivable, Credit Management, Outlook, Budgets, Inventory Management, Credit Risk, Microsoft Excel, Microsoft Word, Financial Analysis, Supervisory Skills, Strategic Planning, Customer Service, Contract Management, Account Reconciliation, Outstanding Communicator, Customer Retention, Conference Coordination, Marketing Management, Electronic Payments, ACH, Legal Documents, collection, Contractual Agreements, Contract Negotiation, Time Management, Strategy, Leadership, Analysis, Credit, Training, Forecasting, Auditing, Banking, Sales, Negotiation, Management, Cash Management, Pricing, General Ledger, Process Improvement, Payroll, Financial Reporting
Education
Bentley University
Bachelors of Science, Double Major in Business Management and Marketing
Bentley University
Associate's degree, Accounting
Needham
The Phoenix House January 2015 - Present
Advanced Patient Advocacy January 2013 - September 2014
The Arpin Group June 2008 - January 2013
The CCS Companies October 2005 - December 2007
The CCS Companies October 2000 - October 2005
TradeSafe.com April 2000 - August 2000
RBS Citizens Bank April 1999 - March 2000
BOSCH BRAKING SYSTEMS (South Bend Enginering/R&D facility) December 1997 - December 1998
Skills
Organizational..., Leadership Development, Succession Planning, Talent Management, Talent Acquisition, HRIS, Talent Development, Compensation, Coaching, Policy, Change Management, Team Building, Process Improvement, Strategic Planning, Conflict Resolution, Compliance, Mentoring, Benefits, Onboarding, Hiring, Customer Service, Employee Engagement, Insurance, Mergers, Customer Relations, Problem Solving, Negotiation, Payroll, Budgeting, Outlook, Administration, Employee Benefits, Employment Law, Business Strategy, Team Leadership, Organizational Design, HR Policies, Vendor Management, Interviewing, Benefits Administration, Excel, Microsoft Office, Start-ups, Sales Management, Microsoft Excel, Recruiting, Interviews, Deferred Compensation, Training, Personnel Management
Education
Massachusetts School of Law 1993 — 1996
Law
Rhode Island College 1989 — 1992
B.A., European History & Secondary Education
Bryant University
SPHR Certification Program, Human Resources
Seekonk High School
The CCS Companies September 2014 - July 2015
Law Offices of Rachel L. Rado November 2013 - May 2014
Center for Learning and Academic Success September 2013 - May 2014
Math Support Center at Suffolk University September 2011 - May 2013
Skills
PowerPoint, Data Entry, Microsoft Office, Microsoft Word, Microsoft Excel, Research, Outlook, Customer Service, Legal Research, Administrative..., Event Planning, Legal Writing, Westlaw, Public Speaking
Education
Barry University - Dwayne O. Andreas School of Law 2015 — 2019
Doctor of Law (J.D.)
Suffolk University 2010 — 2014
Bachelor of Arts (BA), Applied Legal Studies
Bell and Williams Associates March 2008 - Present
The CCS Companies March 2005 - February 2008
Windham Professionals January 1994 - February 2005
Skills
Call Centers, Account Management, Salesforce.com, Financial Services, New Business Development, Team Building, Executive Management, Strategic Planning, Vendor Management, Process Improvement, Credit, Management, Customer Service, SaaS, Team Leadership, Marketing, CRM, Finance, Customer Retention, Business Development, Banking, Leadership, Strategy, Portfolio Management, Outsourcing, Risk Management, Strategic Partnerships, Forecasting, Lead Generation, Negotiation, Solution Selling, Business Strategy, Loans, Training, Direct Sales, Sales Operations, Asset Based Lending, Relationship Management, Commercial Lending, Selling, Loss Mitigation, Credit Unions, Sales Process, Business Relationship..., Contract Negotiation, Due Diligence, Customer Experience, Customer Satisfaction, Asset Management, Sales
Education
Boston College
BA, English
Boston College
Bachelor of Arts (B.A.), English Language and Literature, General
Servpro of Downtown Boston August 2013 - Present
SMS Services / A & J Disposal Inc. January 2010 - July 2013
RadioShack January 2009 - January 2010
The CCS Companies August 2007 - December 2009
Skills
Contractors, Project Estimation, Construction Management, Construction, Renovation, Process Scheduler, Restoration, Mold Remediation, Water Damage, Demolition, Contract Negotiation, Remediation, Roofers, Change Orders, Project Bidding, Subcontracting, Estimates, Mold, Blueprint Reading, Tenant Improvement, Mitigation, Cost Control, Cost Management, Project Control, Job Scheduling, Contract Management, Schedule Control, Project Coordination, Budgets, Water Damage Restoration, OSHA Certified, Proposal Writing, Schedules, Xactimate, Bid Pricing, Supervising, IICRC Certified, Fire Restoration, Carpet Cleaning, Carpet, Managing Project Budgets, Tender Preparation, Building Maintenance, Office Management, Bid Preparation, Entrepreneurship, OSHA 10, Property Management, Job Estimating, Progress Monitoring
Education
Hesser college 2009 — 2011
Business Administration and Management, General
Middlesex Community College 2007 — 2008
Business Administration, Management and Operations
Beacon Health Options March 2015 - Present
The CCS Companies April 2013 - March 2015
The CCS Companies June 2004 - 2013
United Staffing Systems - NYC February 2000 - December 2003
New York Daily News January 1993 - February 2000
US News & World Report January 1993 - February 2000
Fast Company January 1993 - February 2000
Atlantic Monthy Magazine January 1993 - February 2000
Boston Properties 1989 - 1993
Skills
Talent Acquisition, Recruiting, Applicant Tracking..., Employee Relations, Onboarding, Executive Search, Talent Management, HRIS, Performance Management, College Recruiting, Sourcing, Temporary Placement, CRM, Leadership, Human Resources
Education
Baruch College, City University of New York (CUNY) 1993 — 1995
Newbury College 1989 — 1992
RLW & Associates 2000 - Present
AMS, Inc. December 2013 - Present
MC AnalyTXs, Inc. 2011 - 2013
The CCS Companies 2007 - 2010
Lifespan 1998 - 2000
Bethany Home of Rhode Island 1994 - 1998
Skills
Managed Care, Strategic Planning, Leadership, Healthcare Information..., Healthcare, Healthcare Management, Management, Business Development, Consulting, Project Management, Healthcare Industry, Revenue Cycle, Revenue Cycle Management, Entrepreneurship, Contract Negotiation, Physicians, Management Consulting, Training, Business Intelligence, Strategic Partnerships, Product Development, Accounts Receivable, Client Development, Client Retention..., Healthcare Financial..., Revenue Enhancement, Healthcare IT, Part-Time CFO Services, Operational Efficiency, Sales Process, Complex Sales, Market Research, Sales Operations, Solution Selling, Consultative Sales..., ROI Sales
Education
Salve Regina University 2008 — 2012
Master of Business Administration (M.B.A.), Health Care Management
University of Massachusetts Dartmouth 1988 — 1990
Bachelor of Science (B.S.), Finance / Accounting
Bristol Community College 1986 — 1988
Associate of Arts (A.A.), Business Administration
Bishop's Legacy Restaurant March 2015 - Present
Charlie's Pub March 2015 - April 2015
Chili's July 2014 - January 2015
The Advocator Group May 2012 - March 2013
Circles April 2012 - May 2012
The CCS Companies June 2009 - April 2012
Bath & Body Works October 2008 - January 2010
AIMCO February 2009 - April 2009
Citizens Energy Oil January 2009 - January 2009
Deluxe Corporation June 2007 - December 2008
Skills
Typing, Filing, Microsoft Office, Outlook, Training, Telephone Skills, Access, Social Networking, Call Center, Teamwork, Team Building, Insurance
Education
Middlesex Community College 2009 — 2009
Associate, Arts; human services
Pasco-Hernando Community College 1999 — 2005
Associate in Arts Degree with a, liberal arts
Hernando High School 1995 — 1999
diploma
The CCS Companies March 2013 - Present
National Visa Center February 2012 - January 2013
Rye Real Estate Network September 2010 - March 2012
TD Bank Group September 1991 - August 1997
Skills
Negotiation, General Ledger, Account Management, Bank Reconciliation, Customer Service, Team Building, Sales Management, Organizational..., Possess strong..., Online Research, Strong..., Close Attention to..., Focus on Process..., Customer Satisfaction, Organization, Proofreading, Data Analysis, Banking, Real Estate, Call Centers, Microsoft Office, Sales Process, Public Speaking, Time Management, Leadership, Microsoft Word, Sales, Vendor Management
Education
Kathy Roosa School of Real Estate 2008 — 2009
Realtor's License
Hesser College
Business Science, Paralegal Studies
Southern NH University 1997 — 1999
Finance
The CCS Companies July 2015 - Present
The CCS Companies September 2014 - July 2015
Skills
Customer Service, Store Management, Team Leadership, Collaborative Problem..., Multi-task & Handle..., Organization Skills, Exceeding Customer..., Exceed Sales Goals, Self-directed Learning
Education
Ashford University 2014 — 2016
Bachelor's degree, Education
Northern Essex Community College 2009 — 2012
Associate of Science (A.S.), Elementary Education and Teaching
UnitedHealth Group - Optum Technology March 2015 - Present
UnitedHealth Group - OptumInsight Infrastructure December 2011 - February 2015
The CCS Companies June 2010 - December 2011
Bovis Lend Lease April 2003 - June 2010
AimNet Solutions 2001 - 2003
Education
Bentley University 1994 — 2000
BS, Computer Information Systems
Northeastern University 2009 — 2011
Project Management, Construction Management
Beth Israel Deaconess Medical Center August 2005 - Present
Retail Store Systems June 2003 - July 2005
New England Institute of Technology 2002 - 2005
The CCS Companies April 2004 - December 2004
Care New England October 2001 - April 2003
Butler Hospital September 1988 - September 2001
Skills
Linux, Disaster Recovery, XML, Unix, Visio, Apache, HTML, Data Center, Databases, Firewalls, Software Documentation, MySQL, Software Development, SQL, Microsoft SQL Server, C, AIX, Windows Server, VMware ESX, High Availability, Operating Systems, Ensemble, Caché, Large Systems..., EMC Storage, PostgreSQL, RHEV, Unix Shell Scripting, Troubleshooting, Network Load Balancing, System Configuration, System Monitoring, Mentoring, Workstations, 6502 Assembly, Vendor Relationships, Coaching Staff, Written & Oral..., Customer Oriented, Healthcare Information..., Information Systems..., Enterprise Information..., Infrastructure Capacity..., Healthcare Information..., Vulnerability Assessment, System Administration, Project Management, Information Technology, Process Improvement, HIPAA
Education
New England Institute of Technology 2001 — 2002
BS, Computer Programming
New England Institute of Technology 1983 — 1984
AS, Computer Programming
Classical High School 1979 — 1983
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program
American Renal Associates April 2012 - Present
THE MENTOR NETWORK September 2011 - January 2012
Genzyme Genetics July 2004 - July 2011
Genzyme Genetics 2004 - 2011
The CCS Companies December 2003 - July 2004
Tufts Health Plan September 2002 - August 2003
Tufts Health Plan May 2001 - August 2003
TUFTS HEALTH PLAN / SECURE HORIZONS January 1996 - January 2003
Tufts Health Plan January 2000 - January 2001
Tufts Health Plan January 1997 - January 2000
Skills
Team Building, Communication &..., Coaching & Mentoring, CPT, ICD-9, Medical Billing, Outlook, Medicaid, Customer Service, Healthcare, Management, Data Entry, Invoicing, Insurance, Leadership, Medical Coding
Education
Northern Essex Community College 1985 — 1986
Business, Program
The CCS Companies June 2014 - Present
OnBrand24 November 2013 - April 2014
Domino's Pizza March 2011 - September 2013
Office Team August 2013 - August 2013
Skills
Cashiering, Food Service, Restaurant Management, Customer Service, Cash Register, Food Preparation, Microsoft Word, Teamwork, Telephone Skills, Sales, 10 Key, Proficient Typing Skills, Inventory Management, Inventory Control, People Skills, Clerical Skills, Customer Experience, Fast-paced, Data Entry, Restaurants
Education
University of Maine 2005 — 2009
No, Psychology
Dover high 2001 — 2005
diploma, Psychology
Weston & Sampson April 2015 - Present
Marsh & McLennan Companies, Inc. June 2013 - April 2015
MassDOT May 2012 - September 2013
The CCS Companies March 2005 - September 2011
RNK Communications June 2009 - August 2009
Skills
Microsoft Excel, Microsoft Word, Spanish, Communication, Customer Service, Customer Satisfaction, Critical Thinking, Civil Engineering, Teamwork, Data Analysis, PowerPoint, Data Entry, Microsoft Office, Outlook, Matlab, Troubleshooting, Telephone Skills, MathCAD, Call Centers, AutoCAD, AutoCAD Civil 3D, GT Strudl, Construction Management, Surveying, Windows, GIS, Budgets
Education
University of Massachusetts Lowell 2008 — 2013
Bachelor's degree, Civil Engineering
University of Massachusetts at Lowell 2008 — 2013
B.S, Civil Engineering
By Appointment Only, Inc. (BAO) November 2014 - Present
By Appointment Only, Inc. (BAO) July 2014 - November 2014
By Appointment Only, Inc. November 2012 - July 2014
By Appointment Only, Inc. August 2010 - October 2012
The CCS Companies November 2007 - August 2010
The CCS Companies 2006 - 2007
Lowell Public Schools January 2004 - June 2006
Skills
Customer Service, Training, Project Management, Quality Assurance, Process Improvement, Account Management, Coaching, Solution Selling, Call Centers, Sales Operations, Market Research, Program Management, New Business Development, Analysis, Strategy, Cross-functional Team..., Business Development, Customer Satisfaction, Management, Sales Process, Lead Generation, Customer Follow-up
Education
University of Massachusetts Lowell 2001 — 2004
M. Ed, Elementary Education
University of Massachusetts Lowell 1995 — 1998
BSBA, Marketing & Management
Securitas Security Services USA, Inc. 2011 - Present
J&J Grill September 2010 - August 2011
Abell Security AB September 2010 - July 2011
The CCS Companies August 2009 - March 2010
Skills
Qualified Mediator, Bilingual-English/Spanis..., Multi Tasking, Microsoft Office, QuickBooks, Alarm Systems, Diligent, Customer Experience, Friendly Personality, Charismatic Leadership, Loss Prevention, Security, Data Entry, Risk Assessment
Education
Middlesex Community College 2013 — 2013
Associate of Arts and Sciences (AAS), Criminal Justice/Law Enforcement Administration
Seeking New Opportunity August 2015 - Present
William Gallagher Associates October 2014 - April 2015
H.J. Knight International Insurance Agency, Inc. May 2012 - October 2014
NorthStar Insurance June 2010 - May 2012
The CCS Companies November 2008 - September 2010
Vantage Graphics January 2008 - November 2008
Northampton District Court Probation Office February 2007 - May 2007
Skills
Account Management, Social Media, Lead Generation, CRM, Public Relations, Sales, Financial Services, Marketing Strategy, Microsoft Excel, Social Networking, Insurance, Banking, Accounting, Business Development, Customer Service, Leadership, Management, Marketing, New Business Development, Property, Salesforce.com, Time Management
Education
University of Massachusetts, Amherst 2003 — 2007
Bachelor of Arts (B.A.)
Abcam October 2013 - Present
Cyber-Ark Software November 2006 - October 2013
Aberdeen Group (Harte-Hanks) August 2005 - November 2006
The CCS Companies April 2003 - April 2004
Skills
Virtualization, Cloud Computing, VMware, Security, Active Directory, Firewalls, Disaster Recovery, Servers, Microsoft Exchange, IT Management, Storage, VMware ESX, Salesforce.com, Cisco Technologies, Data Center, SaaS, TCP/IP, Network Security
Education
Northeastern University 2000 — 2005
Bachelors, MIS, Finance
Burlington High School
The CCS Companies June 2012 - Present
Nutricap Labs February 2012 - May 2012
COPEAC a Division of IMM Interactive September 2011 - December 2011
Likeable Media January 2011 - May 2011
Follett Higher Education Group July 2006 - February 2011
Saint Anselm College June 2009 - August 2009
Skills
Social Media, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Event Management, Outlook, Customer Satisfaction, Event Planning, Social Media Marketing, Facebook, Market Research, Time Management, Email Marketing, Google Analytics, Online Marketing, CRM, Adobe Audition, Photoshop, Illustrator, InDesign, Adobe Creative Suite, Adobe Au, Marketing Research, Lead Generation, Salesforce.com, Product Marketing, API, Product Management, Inventory Management, Online Advertising, Excel, Word, Windows 7, PC, Personal Management, Online Research, Twitter, Tumblr, Retail, Retail Management, Group Work, Customer Support, Windows Vista, Client Relations Skills, Dreamweaver
Education
Art Institute of Pittsburgh 2013 — 2014
Digital Design Diploma
Hofstra University 2008 — 2012
Master of Business Administration (MBA), Marketing
Trinity High School 2004 — 2008
Injured Workers Pharmacy September 2011 - Present
The CCS Companies October 2007 - May 2011
Verizon June 1999 - October 2007
Skills
Sales Operations, Training, Call Center, Account Management, Coaching, Management, Call Centers, Sales, Outsourcing, Project Management, Leadership, Customer Service, Sales Process, Telecommunications, Customer Satisfaction, Customer Retention, Process Improvement, CRM
Education
Fitchburg State University
Middlesex Community College
AIS October 2013 - Present
Boston Heart Diagnostics March 2013 - October 2013
Brainshark August 2012 - March 2013
AIS December 2010 - August 2012
The CCS Companies July 2008 - December 2010
OneBeacon Insurance July 2007 - July 2008
Discover-Re December 2004 - July 2007
Bayer June 2003 - November 2004
Sourceone Inc. (CT) March 2001 - May 2003
Salisbury Associates Medical Practice Management Corporation September 1997 - March 2001
Skills
Microsoft SQL Server, Visual Studio, VB.NET, Databases, C#, Visual Basic, ASP.NET, Software Development, Tortoise SVN, TFS, jQuery, Javascript, SSRS
Education
University of Massachusetts Lowell 1992 — 1997
BSBA, Management Information Systems
Community Action Partnership of Strafford County August 2014 - Present
The CCS Companies July 2013 - August 2014
Schwartz and Roman PLLC May 2012 - August 2012
Girls on the Run (Future Maine Chapter) 2011 - February 2012
Greater Boston Running Company November 2011 - January 2012
Santa Dash 2011 - January 2012
ProEx Physical Therapy 2012 - 2012
Wentworth Douglass Hospital October 2007 - August 2011
Wentworth Douglass Hospital October 2007 - August 2011
Runners Alley 2011 - 2011
Skills
Event Planning, People Skills, Staff Supervision, Creative Problem Solving, Program Implementation, Public Speaking, Endurance, Budget Management, Budget Development, Marketing Communications, Social Media Marketing, Sports Marketing, Strength Training, Athletes, Staff Training, Newsletters, Volunteer Management, Promotions, Event Management, Program Development, Budgeting, Community Relations, Community Outreach, Writing, Special Events, Teamwork, Problem Solving, Blogging, Market Research, Social Networking, Social Media, Customer Service, Nonprofits, Training
Education
Southern New Hampshire University 2011 — 2016
Master's, Marketing and Communications
Boston College 1999 — 2002
Master's degree, Social Work
University of New Hampshire 1994 — 1997
Bachelor of Arts, Psychology
Bain Capital December 2012 - June 2014
Brandeis University August 2012 - December 2012
Momenta Pharmaceuticals November 2010 - September 2011
Perceptive Informatics April 2008 - October 2009
The CCS Companies June 2004 - April 2008
Needham Park & Recreation January 2001 - January 2003
Skills
Active Directory, XP, Windows 7, Windows Server, TCP/IP, VPN, Technical Support, Hardware, Microsoft Office, Process Improvement, Outlook, Help Desk Support, Customer Service, Troubleshooting, LANDesk, iPhone, iPad, OS X, Altiris Deployment..., iOS, Norton Ghost, Microsoft Exchange, VoIP, Blackberry Enterprise..., Collaboration, Technical Writing, HTML, Computer Hardware
Education
Bentley University 2004 — 2008
Computer Information Systems and Management
Needham High School 2000 — 2004
ARIAS GROUP INTERNATIONAL January 2012 - Present
Hasbro March 2009 - October 2012
The CCS Companies 2000 - 2002
NORESCO 1999 - 2001
Skills
Talent Acquisition, Executive Search, Recruiting, Sourcing, Temporary Placement, Logistics Management, Staffing Services, Supply Chain Management, Time Management, Screening Resumes, Interviews, Internet Recruiting, IT Recruiting, Employee Relations, Aviation (Private), Analysis, Human Resources, Applicant Tracking..., Hiring, College Recruiting, Contract Recruitment, Workforce Planning
Education
University of Massachusetts Boston 1990 — 1994
Bachelor of Business Administration (BBA), Business Administration, Management and Operations, 3.6 - 3.8
Boston High School 1989 — 1990
High School Diploma
EMC July 2010 - Present
Flatout Motorsports August 2007 - December 2009
The CCS Companies April 2007 - August 2007
The CCS Companies January 2007 - April 2007
EMC 2003 - April 2006
EMC 2000 - 2003
Callaway Cars, Inc 1998 - 2000
Toys R Us 1995 - 1998
Skills
Storage, Brocade Fibre Switches
Education
Nichols College 1990 — 1995
BSBA, General Business
Exclusive Concepts February 2014 - Present
IMN April 2012 - February 2014
IMN April 2010 - April 2012
Green Education Foundation August 2009 - March 2010
The CCS Companies May 2008 - July 2009
Skills
Behavioral Analytics, SEO, Email Marketing, Client Services, Salesforce.com, Marketing Strategy, Lead Generation, Team Management, CRM, Digital Marketing, Account Management, Project Management, Customer Retention, Strategic Partnerships, Database Marketing, Management, Team Building, Marketing Communications, Social Media, Time Management, Excel, Cold Calling, Small Business, Customer Service, Email Marketing...
Education
Bentley University 2004 — 2008
Bachelor's Degree, Marketing
The David Bell Foundation January 2012 - Present
Blue Cross Blue Shield of Massachusetts January 2015 - Present
Blue Cross Blue Shield of Massachusetts January 2011 - February 2015
The CCS Companies February 2010 - December 2010
Blue Cross and Blue Shield July 2008 - March 2009
EDM Real Estate June 2006 - March 2007
Computershare June 2006 - August 2006
Skills
Insurance, Health Insurance, Underwriting, Process Improvement, Leadership, Data Analysis, Marketing, Healthcare, Financial Analysis, Employee Benefits, Access, PowerPoint, Microsoft Office, Public Speaking, Customer Service, Analysis, Health Savings Accounts, Medicare, Sales, Claim, Managed Care, Outlook, Risk Management, Team Building, Group Insurance, HMO, Management, Project Management
Education
University of Rhode Island 2005 — 2008
Bachelor's Degree, Finance
Clarion University of Pennsylvania 2003 — 2005
Finance / Real Estate
Beacon Health Options January 2015 - Present
Beacon Health Strategies October 2013 - Present
Barbara Moniz Consulting December 2001 - October 2013
The CCS Companies April 2007 - May 2013
Gillette Company December 2003 - April 2007
Knowledge Transfer International June 2000 - December 2001
Century Bank 2000 - 2000
USTrust bank 1995 - 2000
Skills
Training Delivery, Coaching, Training, Call Centers, Quality Assurance, Program Management, Leadership Development, Lean Manufacturing, Organizational..., Strategic Planning, Manufacturing, Budgets, Staff Development, Management, Microsoft Office, Instructional Design, Vendor Management, Team Building, Project Management, Leadership, Employee Training, Change Management, Process Improvement, Team Leadership, Employee Relations, Performance Management, Cross-functional Team..., Talent Management, Employee Engagement, Operations Management, Recruiting, Analysis, Human Resources, Strategy, Onboarding, Management Consulting, Start-ups
Education
University of Dayton 1990 — 1993
Bachelor of Arts, History and Education
Homesite Insurance November 2013 - Present
The CCS Companies July 2012 - September 2013
Insurers World / Home Entertainment Distributors July 2007 - June 2012
J. Jill Group July 2005 - July 2007
SmartTime Software August 1996 - July 2005
J Baker August 1990 - August 1995
Morse Shoe August 1985 - August 1990
Education
University of Massachusetts, Amherst
Bachelor of Business Administration (B.B.A.), Marketing
PRISYM ID September 2015 - Present
PRISYMID March 2012 - August 2015
Bridge Technical Solutions December 2011 - March 2012
American Student Assistance June 2008 - December 2011
enLabel Global Services January 2008 - June 2008
The CCS Companies December 2005 - December 2007
Sensitech July 2004 - July 2005
Sensitech February 2001 - July 2004
Skills
Process Engineering, PMP, Visio, Program Management, Agile, Change Management, Customer Relations, Process Improvement, MS Project, Problem Solving, Cross-functional Team..., Vendor Management, Team Leadership, Scrum, SDLC, Project Portfolio..., Coaching, Agile Methodologies, Project Management, PMO, Software Project..., Business Process..., Management, Enterprise Software, Leadership, Strategy, Supply Chain, SharePoint, Professional Services, IT Strategy
Education
Massachusetts Institute of Technology - Sloan School of Management 2010 — 2011
Executive Certificate, Management & Leadership
University of Massachusetts Lowell 1987 — 1991
Bachelor's Degree
The CCS Companies
Skills
Data Entry, Technical Support, Access, Microsoft Office, Windows 7, Outlook, Vendor Management, Training, XP, Customer Service, Software Documentation, Operating Systems, Time Management, Windows Server, Lotus Notes, Call Center, Laptops, Microsoft Word, Team Leadership, Coaching, Customer Retention, Customer Satisfaction, PowerPoint, Microsoft Excel, System Administration
Education
University of New Hampshire 1999 — 2006
The CCS Companies October 2010 - Present
Bristol yacht club 2011 - 2014
Bristol yacht club 2011 - 2014
State Street Bank & Trust March 2003 - June 2009
WRQ,Inc (now Attachmate) August 2000 - September 2002
Heroix January 1999 - August 2000
Computer Associates August 1996 - January 1999
Skills
Negotiation, Vendor Relations, Procurement, Vendor Management, RFP, Strategic Sourcing, Process Improvement, Cross-functional Team..., Outsourcing, Business Analysis, Analysis, Strategic Planning, Risk Management, Budgets, Management, Leadership, Team Leadership, Sourcing, Supply Management, Business Intelligence, Business Process, Enterprise Software, Mergers & Acquisitions, Integration, ERP, Business Process...
Education
International Yacht Restoration School 2009 — 2010
Certificate
Boston University 2002 — 2003
Bryant University 1979 — 1982
BSBA
Taunton High School
Taunton High School
Taunton High School
Constant Contact September 2013 - July 2014
Constant Contact September 2012 - September 2013
The CCS Companies September 2010 - September 2012
PharmaLogics Recruiting December 2009 - April 2010
PharmaLogics Recruiting August 2009 - December 2009
The Bowdoin Group February 2008 - February 2009
Boston Medical Center October 2007 - February 2008
Boston University Corporate Education Center October 2006 - June 2007
Pfizer 2002 - 2003
Skills
Customer Service, Training, Process Improvement, Sourcing, Contract Recruitment, Recruiting, Talent Acquisition, Executive Search, Cold Calling, Applicant Tracking..., Quality Assurance, Research
Education
Syracuse University 2000 — 2006
BA, English
The CCS Companies January 2008 - Present
Education
Bryant University 2001 — 2005
VacantSee, LLC January 2012 - Present
The CCS Companies September 2007 - April 2011
Education
Bentley University 2002 — 2006
The CCS Companies 1995 - Present
Skills
Vendor Management, Team Building, Troubleshooting, Call Centers, SQL, Process Improvement, Windows Server, Microsoft SQL Server, Microsoft Excel, Call Center, Business Analysis, Team Leadership
Education
University of New Hampshire -- Peter T. Paul College of Business and Economics 1989 — 1995
Professional Recovery Services February 2005 - Present
The CCS Companies 2004 - 2005
Alliance One Inc 1994 - 2004
Skills
Call Center, Process Improvement, Vendor Management, Team Building, Call Centers, Operations Management, Executive Management, Forecasting, Banking, Financial Services, Credit, Credit Cards, Program Management, Business Strategy, Product Management, Loans, Negotiation, Customer Retention, Outsourcing, Portfolio Management, Mergers & Acquisitions, Finance, Risk Management, Start-ups, Loss Mitigation, Financial Analysis, Analytics, Credit Risk, Retail Banking, Business Development, Leadership, Skip Tracing, Credit Analysis, Strategy, Business Planning, Consumer Lending, Insurance, Underwriting, CRM, Analysis, Business Process..., Business Analysis, Management, BPO, New Business Development, Relationship Management, Training, Customer Satisfaction, Strategic Planning, Team Leadership
Education
Pennsylvania State University, The Dickinson School of Law 1969 — 1973
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Father Judge High School 1967 — 1970
Cox Communications December 2012 - Present
Cox Communications April 2008 - December 2012
Mystic Aquarium & IFE January 2007 - March 2008
National Corporate College Consultants July 2005 - January 2007
The CCS Companies 2003 - 2005
Skills
Essbase, Budgets, Segmentation, SQL, College Recruiting, Six Sigma, Microsoft Excel, Call Center, Data Analysis, Process Improvement, Financial Analysis, Forecasting, Business Analysis, Call Centers
Education
South University 2001 — 2003
Springfield Technical Community College 1996 — 2001
Associates, Accounting
Ninety-Nine Restaurant October 2014 - Present
Eastern Account System, Inc. February 2014 - April 2014
Red Robin October 2011 - November 2013
The CCS Companies May 2010 - June 2010
The CCS Companies January 2007 - May 2010
Uno Chicago Grill October 2005 - December 2006
Skills
Baking, Cuisine, Catering, Parties, Customer Service, Project Management, Cakes, Account Management, Microsoft Office, Management, Restaurant Management, Event Planning, Inventory Management, Food Service, Retail, Income Statement, Food, Restaurants, Hiring, Employee Relations, Food, Employee Training, Call Centers, Hospitality, Talent Acquisition, POS, Time Management
Education
University of Massachusetts, Amherst 1989 — 1993
Academy of Notre Dame 1985 — 1989
HS Diploma, Honors Program
The CCS Companies July 2011 - Present
Lumigent Technologies October 2010 - June 2011
The CCS Companies June 2006 - October 2010
SoundBite Communications May 2003 - June 2006
SoundBite Communications February 2001 - April 2003
Skills
Certified SCRUM Product..., Solution Selling Sales..., Product Management, Product Development, Pre-sales, Competitive Analysis, Product Strategy, Solution Selling, Account Management, Strategy, Product Marketing, Training, Sales, Enterprise Software, Cloud Computing, Quality Assurance, Management, SaaS
Education
University of Massachusetts at Lowell 2011 — 2015
Master's degree, Business Administration and Management, General
University of Massachusetts at Lowell 2007 — 2010
Bachelors of Science, Information Technology
University of Massachusetts at Lowell 1995 — 1999
Bachelors of Science, Marketing and Management
The CCS Companies September 2013 - Present
The CCS Companies May 2012 - August 2013
The CCS Companies December 2010 - May 2012
Kraft Foods Global Inc. December 1984 - November 2010
Education
Isenberg School of Management, UMass Amherst 1980 — 1984
BS, Hotel & Restaurant Administration
Alliance HealthCare Services February 2015 - Present
The CCS Companies September 2006 - February 2015
The White Stone Group September 2001 - September 2006
Xpedior February 1998 - July 2001
Lason July 1987 - February 1998
Skills
SaaS, Business Development, Team Building, CRM, Leadership, Strategic Planning, Healthcare Information..., Process Improvement, Selling, Healthcare, Outsourcing, Call Centers, Management, Product Management, Sales, New Business Development, Strategy, Strategic Partnerships, Account Management, Executive Management, Solution Selling, Start-ups
Education
Northern Illinois University
BA, Business; Minor, Foreign Language
The CCS Companies May 2014 - Present
Harvard Graduate School of Education November 2013 - May 2014
Autonomy, an HP Company November 2009 - November 2013
Iron Mountain Digital November 2009 - June 2011
Art Technology Group October 2003 - October 2009
OpenMarket 2000 - 2003
The Kraft Group 1995 - 1997
Skills
Storage, Cloud Computing, Virtualization, VMware, Windows Server, Data Center, Server Architecture, Active Directory, Servers, VMware ESX, Windows, System Administration, SAN, NAS, vSphere, Disaster Recovery, Solaris, VMware Infrastructure, IIS
Education
Brandeis University 2010 — 2013
Master's degree, Information Technology
Wentworth Institute of Technology 1988 — 1993
Bachelor's degree, Electrical, Electronics and Communications Engineering
Public Consulting Group September 2012 - Present
John Hancock Life Insurance Company (U.S.A.) December 2011 - September 2012
Mueller Systems February 2010 - December 2011
Invacare Supply Group November 2009 - February 2010
The CCS Companies February 2009 - July 2009
MFS Investment Management September 2000 - January 2009
Merrimack Paper Company 1997 - 1999
Skills
ASP.NET, Microsoft SQL Server, .NET, VBScript, VSS, Visual Basic, Oracle, T-SQL, PL/SQL, Visual Studio, IIS, VB.NET, XML, Web Services, AJAX, C#
Education
Saint Petersburg University of Transport
MS, Electrical Engineering/Computer Science
The CCS Companies November 2004 - September 2015
Credit Protection Association 1997 - 2004
C.U.O. 1995 - 1997
Apollo Communications 1990 - 1992
Education
San Francisco State University, College of Business
MBA, Production Management
Syneron Candela December 2011 - Present
Candela Corporation August 2008 - January 2012
Candela Corporation December 2006 - August 2008
RNK Communications May 2005 - November 2007
EMC February 2006 - December 2006
The CCS Companies February 2005 - March 2006
Skills
Electronics, Troubleshooting, Manufacturing, Oscilloscope, PCB design, Testing, Engineering, Software Documentation, Product Development, Test Equipment, FDA, ISO, Design Control, Validation, Medical Devices, PCB Design, Quality System
Education
Northeastern University 2013 — 2014
BSMET, Mechanical Engineering Technology, Power and Alternative Energy Systems
Northeastern University 2008 — 2012
BSEET, Electrical Engineering Technology, Magna Cum Laude
ITT Technical Institute 2004 — 2006
Associate, Specialized Science Technology Degree
Louis D. Brandeis 2000 — 2004
Sun Life Financial October 2014 - Present
Travelers January 2008 - Present
The CCS Companies October 2006 - January 2008
Skills
Social Networking, Customer Service, Project Management, Risk Assessment, Business Analysis, Account Management, Arbitration, NH Worker's...
Education
Southern NH University 2007 — 2012
Master of Science, Business Administration
Merrimack College 1999 — 2003
Bachelor of Science Degree, Business Management
Alfa K, LLC October 2009 - Present
First National Bank of Omaha April 2008 - October 2009
The CCS Companies June 2007 - January 2008
The Bank of New York October 2006 - May 2007
The Bank of New York February 2003 - October 2006
The Bank of New York January 1996 - February 2003
The Bank of New York October 1992 - January 1996
Skills
Banking, Consumer Lending, Call Centers, Loan Servicing, Credit Risk, Insurance, Management, Program Management, Credit Cards, Loans, Financial Services, Mortgage Lending, Customer Service, Credit, Business Analysis, Forecasting, Portfolio Management, Analysis, New Business Development, Loan Origination, Process Improvement, Strategy, SDLC, Outsourcing, Budgets
Education
University of Delaware 1981 — 1984
Business and Criminal Law
University of Delaware
ABA Graduate, Bankcard Management
The CCS Companies February 2012 - Present
SERESC September 2011 - March 2012
Latona Associates April 2009 - June 2010
Thermo Fisher Scientific October 2007 - April 2009
Phillips Exeter Academy July 2006 - October 2007
HR Block Tax and Business Services March 2004 - May 2005
Commonwealth of Massachusetts June 1988 - January 2001
Skills
Problem Solving, Microsoft Office, Customer Service, Word, Excel, Troubleshooting, Technical Support, XP, Windows Server, Printers, Laptops, Active Directory, Computer Hardware, Windows 7, Time Management
Education
Blended Solutions 2011 — 2011
Certificate, Computer Support Specialist
Northern Essex Community College 2005 — 2006
Certificate, Graphic Design
Northern Essex Community College 2004 — 2005
Certificate, Computer Support/Network
Westfield State University 1988 — 1990
Associates, Criminal Justice
University of Massachusetts, Amherst 1984 — 1988
BS, Exercise Science
LeadBridge March 2012 - Present
Andover Historical Society June 2013 - September 2013
Haverhill Historical Society June 2010 - September 2012
Sales Recruiters Inc. January 2011 - September 2011
The CCS Companies 2009 - 2011
Morgan Exteriors 2009 - 2009
Xtra Effort Solutions 2007 - 2009
Skills
Museums, Collections Management, Archives, Catalog Management, Cataloging, Curatorial, Museum Studies, Archival, Research, Non-profits, Microsoft Office, Contact Management, Market Research, Lead Generation, Account Management, Online Research, Museum Collections, Management, History, Nonprofits, CRM, Foosball, Sales, Interviews, Recruiting, Training
Education
Tufts University 2012 — 2013
Post-Baccalaureate Graduate Certificate, Museum Studies, GPA: 3.7
University of Massachusetts at Lowell 2002 — 2007
BA, History
Salem High School 1999 — 2002
Dorchester House Multi-Service Center June 2012 - Present
Admirals Bank September 2011 - June 2012
Partnerts Health care February 2010 - February 2011
The CCS Companies August 2000 - August 2008
Skills
Credit, Loans, Credit Analysis, Banking, Loan Servicing, Credit Risk, Loan Origination, Financial Analysis, Retail Banking, Financial Services, Insurance, Payments, Portfolio Management, Finance, Call Centers, Healthcare, Team Building, Microsoft Excel, Training, Community Outreach, Customer Service, Nonprofits, Data Entry, Public Speaking, Research, Microsoft Word, PowerPoint, Outlook, Healthcare Management, HIPAA, Health Insurance, Leadership, Accounting, Medicare
Education
Bunker Hill Community College
American Career Institute October 2011 - Present
The CCS Companies October 2011 - December 2011
Kaspersky Lab April 2007 - May 2010
Self Employed Computer Cinsultant July 2002 - April 2007
Eastern Nazarene College March 1989 - June 2002
Eastern Nazarene College March 1989 - June 2002
Eastern Nazarene College 1989 - 2002
Skills
Medical Coding, Medical Billing, MS Office Suite, Windows 7, Windows XP Professional, Macintosh OS X, Medisoft
Education
American Career Institute-Braintree 2010 — 2011
Certificate, Medical Coding and Billing
Eastern Nazarene College 1980 — 1985
Bachelor of Arts, Computer Science
S.R. Weiner & Associates June 2011 - Present
WS Development LLC S.R. Weiner & Associates Inc. July 2007 - May 2010
The CCS Companies June 2003 - July 2007
Skills
Account Management, Client Advocate, Lease Administrator, Microsoft Excel, Microsoft Word, Customer Service, Retail, Real Estate Development, Contract Negotiation, Real Estate, Budgets, Leadership, Marketing
Education
Endicott College 1998 — 2002
Bachelor of Science, Marketing
CCS January 2004 - Present
The CCS Companies 2004 - Present
Alliance One December 1995 - November 2004
BWS December 1983 - November 1994
Skills
Sales Management, Product Marketing
Education
Temple University
Associate, Socialogy
The CCS Companies May 2014 - Present
Enterprise Associates September 2009 - May 2014
Credit Collection Services January 2000 - June 2005
Skills
Insurance, Customer Relations, Microsoft Office, Customer Service, Excel, Subrogation, Leadership, Team Building, Customer Satisfaction, Payroll, Call Centers
Education
New England College of Business and Finance 2011 — 2014
Associate's Degree, Business Management
Madison Resources January 2011 - Present
The CCS Companies October 2003 - November 2010
Boston College January 1987 - September 2003
Skills
Payroll, Invoicing, General Ledger, Accruals, Journal Entries, Bank Reconciliation, Financial Statements, GAAP, Balance, Financial Reporting, Cost Accounting, Auditing, Insurance, Finance, Customer Service, Accounting, Microsoft Office, Outlook, Microsoft Excel, Employee Relations, Account Management, Human Resources, Sourcing, Microsoft Word
Education
Boston College 2000 — 2001
Certificate through the Leadership for Change Program
Boston College 1996 — 1999
Master's degree, Business Administration and Management, General
Boston College 1991 — 1995
BS, Business
Votacall July 2013 - Present
SignalPoint Communications October 2006 - July 2013
The CCS Companies June 2003 - November 2007
Veritude December 2003 - March 2004
Skills
Troubleshooting, Customer Service, Customer Satisfaction, Call Centers, Project Management, Telecommunications, VoIP, Team Leadership, Technical Support, Problem Solving, Bilingual, Switches, Computer Network..., Routers, IP, SIP, Call Center, Teamwork, Team Building, Telephone Skills, Integration, Internet Services, Wireless, Telephony, Microsoft Office, Network Engineering, Team Management, Unified Communications, Coaching, Management, Ethernet, Network Design, System Deployment, Vendor Management, Data Entry, Computer Hardware, Social Networking, LAN-WAN, T1, Account Management, Cloud Computing, Mobile Technology, Customer Relations, Mentoring, Emerging Technologies
Education
Massachusetts Bay Community College
Computer Science
ITT Technical Institute of Technology 2004 — 2006
Associates Degree in Applied Sciences
Norwood Senior High School 2002 — 2003
American International School of Bolivia
The Outsource Group March 2012 - Present
The Law Office of Patrick Tracy April 2007 - April 2011
The CCS Companies April 2004 - April 2007
The CCS Companies April 1999 - April 2004
Katharine Gibbs School February 1981 - January 1997
Skills
Process Improvement, Forecasting, Team Building, Accounting, Strategic Planning, Customer Service, Budgeting, Organizational..., Analysis, Accounts Receivable, Business Strategy, Administration, Financial Analysis, Financial Reporting, Team Leadership, Leadership Development, Program Management, Operations Management, Employee Relations, Change Management, Business Process..., Cash Management, Start-ups, Executive Management, Performance Management, Policy, Insurance, Business Analysis, Business Planning, Business Management, Customer Relations, Documentation, Financial Planning, Operations, Quality Assurance, Troubleshooting, Business Process, Problem Solving, Call Center, P&L, Financial Management, Cost Reduction, Time Management, Budget Management, Hiring, Customer Retention, Profit, Planning, Customer Satisfaction, Coaching
Education
Bentley College 1977 — 1982
Computer Information System, Accounting
Katharine Gibbs School 1980 — 1980
Certification, Options Program
Fontbonne Academy 1973 — 1977
Mitchell J Wachtel,DPM January 2011 - Present
The CCS Companies February 2009 - May 2010
Zwicker & Associates, P.C. August 2007 - December 2007
Skills
Customer Service, Microsoft Office
Education
Lincoln Technical Institute-Lowell 2010 — 2011
certificate
The CCS Companies August 2012 - Present
Life Plans Inc. January 2012 - June 2012
Granite Telecommunications September 2011 - January 2012
Winchester Country Club June 2010 - August 2010
Skills
Microsoft Office, Typing, Attention To Detail, Time Management, Internet, Able To Multi-task, Organized, Written and Verbal..., Customer Service, Access, Accounting, Data Entry, Invoicing, Microsoft Excel, PowerPoint, Software Documentation, Teamwork, Troubleshooting
Education
University of Massachusetts Dartmouth 2005 — 2011
Bachelors of Science, Operations Management
Woburn Memorial High School 2001 — 2005
General Education
EOS CCA April 2015 - Present
EOS CCA November 2008 - April 2015
Lasell College June 2003 - February 2011
The CCS Companies June 2005 - September 2008
CCA April 1998 - July 2000
Skills
Training, Management, Team Leadership, Customer Service, Coaching, Team Building, Employee Relations, Microsoft Office, Leadership, Call Centers, Public Speaking, Process Improvement
Education
Lasell College 2000 — 2003
Bachelor's degree, Sports Management
Carbonite September 2012 - Present
TD Bank Group 2009 - 2012
The CCS Companies January 2009 - November 2009
BFG Communications June 2006 - July 2008
Skills
Banking, Personal Banking, Consumer Lending, Lines Of Credit, Home Equity Lines of..., Retail Banking, Deposits, Credit, Teller Operations, Call Centers, Customer Satisfaction, Customer Service, Automotive Collision...
Education
Nashville Auto Diesel College Inc 2003 — 2005
Auto Collision and Repair dIploma, Autobody/Collision and Repair Technology/Technician
Poland regional High School 1998 — 2002
High School Diploma, General Studies
State Street July 2005 - Present
Cavell America April 2004 - June 2005
The CCS Companies September 2001 - April 2004
Skills
SEC Financial Reporting, Financial Accounting, Editing, Microsoft Excel, Microsoft Office, Windows, SQL, Managerial Skills, Teamwork
Education
Bentley College 1997 — 2001
Bachelor of Science (B.S.), Finance, General
The Advocator Group April 2013 - Present
The CCS Companies August 2007 - April 2013
Comcast Cable November 2000 - May 2007
Skills
Administrative..., Call Centers, Coaching, Customer Retention, Customer Service, Process Improvement, Quality Assurance, Program Management, Sales, Software Documentation, Training, Customer Satisfaction
Education
Greater Lowell Technical School
Hesser College
The CCS Companies January 2015 - Present
The CCS Companies January 2011 - Present
The CCS Companies September 2000 - December 2010
The CCS Companies March 1999 - September 2000
Skills
Accounts Receivable, Close Attention to..., Writing, Written & Verbal..., Deadline Driven, Problem Solving, Research, Memorization, Microsoft Excel, Microsoft Word, FACS, Bottomline Technologies, Employee Training, Supervisory Skills, Client Relations Skills, High Organizational..., Animal Behavior
Education
Suffolk University 1994 — 1998
Bachelor of Science (B.S.), Print Journalism
The CCS Companies February 2006 - Present
Rehah and Pain Management April 2004 - November 2005
Massachusetts General Hospital February 1998 - March 2004
Skills
Medical Billing, Accounts Receivable, Office Management, Data Entry, Training, Call Centers, Claim, Management, Invoicing, Insurance, Employee Benefits, Performance Management, Human Resources, Leadership, Medical Records, Accounts Payable, Customer Service, Microsoft Excel, Payroll, Healthcare, Problem Solving, Process Improvement, HIPAA
Education
Suffolk University
Certificate in Community Health and Health Center Management, Business Administration and Management, General