AT&T Canada
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AT&T Canada Employees
Golder Associates December 2012 - Present
Voluntary Career Break - Travelling the Americas June 2011 - July 2012
Convergys January 2008 - June 2011
Convergys 2000 - 2008
AT&T Canada January 1997 - January 2000
Skills
Performance Management, BPO, Outsourcing, Call Center, Service Delivery, Training Delivery, Organizational..., Instructional Design, Proposal Writing, Solution Development, Project Management, Team Management, Team Building, Business Development, Business Analysis, Employee Training, Human Resources, Management, Talent Management, Training, Business Process..., Change Management, Employee Engagement, Quality Assurance, Operations Management, Analysis, Leadership, Team Leadership, CRM, Vendor Management, Program Management, Strategy, Sales, Continuous Improvement, Project Planning, Process Improvement, Contact Centers, Customer Satisfaction, Customer Experience, Cross-functional Team..., Networking, Software Documentation, Consulting, Teamwork, Account Management, Strategic Planning, Coaching
Education
Université Laval 1990 — 1991
Français, Langue Seconde
University of Manitoba
Faculty of Arts
Robert Scott Group Inc. March 2008 - Present
North West Redwater Partnership December 2014 - April 2015
Suncor Energy Inc January 2006 - March 2015
AESO September 2003 - December 2005
MTS Allstream December 2002 - August 2003
Power Pool of Alberta February 2002 - December 2002
AT&T Canada May 2001 - November 2001
ATB Financial July 1998 - December 2000
Systemhouse September 1997 - July 1998
Tri-Comp Systems May 1992 - June 1996
Skills
Software Asset..., Business Analysis, Business Process..., Operational Excellence, Application Discovery, Application..., Decommissioning, Archival Management, User Acceptance Testing, Software Documentation
Education
Southern Alberta Institute of Technology 1990 — 1992
Diploma, Computer Technology
The University of Lethbridge 1987 — 1989
Business Administration and Management, General
Self Employed 2009 - Present
Dr. KWUN & ASSOCIATES Optometrist January 2013 - Present
LCBO 2004 - 2009
TD Waterhouse & Scotia McLeod 2001 - 2003
AT&T Canada 1998 - 2001
Skills
Strategy, Sales Operations, Leadership, Training, Sales, Marketing, Email Marketing, Time Management, Customer Service, Inventory Management, Networking, Cold Calling, Team Leadership, Customer Satisfaction, Retail, Teaching, Aesthetics, Therapeutic Massage, Outlook, Business Development, Customer Retention, Social Networking, Management
Education
Canadian Beauty College 2009 — 2010
NACC- National Association of Career College Graduate, Advanced Medical Aesthetics Certificate, Advanced Esthetics Diploma
University of Manitoba 1999 — 2001
C.I.M., Certificate In Management & Administration
American Council on Exercise 1993 — 1994
L.W.M.C., Lifestyle Weight Management Consultant Certificate, Fitness Instructor Certificate
The D'Arcy Lane Institute for Massage Therapy 1989 — 1992
R.M.T., Registered Massage Therapy Honors Diploma, Drugless Practitioner's Licence
Bell Canada May 2010 - Present
MTS Allstream April 2006 - November 2009
Lucent Technologies Canada December 2000 - April 2005
AT&T Canada May 1993 - December 2000
Skills
Sales, Solution Selling, VoIP, Telecommunications, Telephony, Product Management, Managed Services, Cloud Computing, Unified Communications, MPLS, Wireless, Direct Sales, Mobile Devices, SIP, IP, New Business Development, WAN, Sales Management, Channel Partners, Account Management, Channel
Education
The University of British Columbia 1982 — 1986
Bachelor of Arts
Alcatel-Lucent 2006 - Present
Ciada 2000 - 2006
Algonquin College 1992 - 2000
Apple Canada 1987 - 1991
AT&T Canada 1985 - 1987
Virtual Prototypes 1984 - 1985
Mitel 1984 - 1985
Prior Data Sciences 1979 - 1984
Skills
VPLS, LTE, MPLS, VPRN, MPLS VPN, Network Security, ATM networks, Network Design, Multicast, QoS, OSPF, Routing, BGP, TCP/IP, Ethernet, IP
Education
University of Ottawa / Université d'Ottawa 1972 — 1977
B. Sc., Computer Science
Ugly Duckling Pilates November 2003 - Present
The Badminton and Racquet Club of Toronto September 2004 - August 2009
Health Systems Group September 2004 - September 2008
Harbourfront Community Centre June 2005 - June 2008
AT&T Canada March 2001 - October 2002
Skills
Breathwork, Pilates, Life Coaching, Exercise Physiology, Fitness, Exercise, Functional Movement, Injury Prevention, Sports Injuries, Post-surgical..., Yoga, Back Pain, Weight Training, Pain Management, Fitness Training, Rehabilitation..., Nutrition
Education
Various workshops and certification programs 2002 — 2011
pilates/anatomy/health/nutrition/exercise/wellness
University of Ottawa 1991 — 1993
none, communications, mass media, arts
Humber River Hospital September 2013 - Present
IBM Canada Ltd. October 2012 - July 2013
Algorithmics, an IBM Company January 2012 - October 2012
NetSuite March 2010 - January 2012
Hewitt Associates June 2009 - March 2010
Elite, a Thomson Reuters business September 2002 - February 2009
AT&T Canada February 2001 - August 2002
Mediatropolis June 2000 - February 2001
BDO Dunwoody May 1996 - June 2000
Skills
Software Project..., Project Management, Cross-functional Team..., CRM, PMP, SDLC, Project Planning, Management, Budgets, E-commerce, Business Development, Telecommunications, Contract Negotiation, Risk Management
Education
Sheridan College 1989 — 1990
Computer Systems
MTS Allstream October 1998 - Present
MTS Allstream October 1998 - Present
Allstream 1998 - Present
MTS Allstream September 2006 - December 2009
AT&T Canada 2004 - 2006
AT&T Canada 2003 - 2004
AT&T Canada 2000 - 2003
ACC Tel Enterprises 1998 - 2000
Skills
Unified Communications, Account Management, Key Account Development, Strategic Account..., Leveraging Relationships, Opportunity..., Sales Operations, Telecommunications, Managed Services, CRM, Solution, Contract Negotiation, Disaster Recovery, Solution Selling, Cloud Computing, MPLS, Sales, Business Development, Networking, Customer Retention, Direct Sales, VoIP, Wireless, Security, Telephony, Professional Services, Sales Process, Channel Partners, Management, SaaS, IP, Strategic Partnerships, SIP, Data Center, SIP Trunking, Co-location, Selling, Ethernet, Enterprise Software, Call Centers
Education
Sheridan College
SelectCom Inc. October 2012 - Present
Connectel Solutions August 2007 - Present
Intracom Canada Inc. May 2002 - May 2007
AT&T Canada May 2000 - May 2002
Unitel 1991 - 2002
Unitel/AT&T Canada 1991 - 2002
Telemagic 1989 - 1991
Bell Canada 1987 - 1989
Skills
Telecommunications, IP, CRM, Management, VoIP, Unified Communications, Wireless, Solution Selling, MPLS, Managed Services, Telephony, Direct Sales, Troubleshooting, Networking, SIP, Call Centers, Customer Service, Channel Partners, Marketing, Sales
Education
Université du Québec à Montréal 2006 — 2008
MBA
Université du Québec à Montréal 1983 — 1985
Bachelors
École Secondaire Antoine Brossard 1972 — 1977
D.E.S
Allegiant Air April 2011 - Present
Arroyo Technology - Independent Consultant August 2010 - Present
Cantor Gaming June 2008 - July 2010
Neteller 2005 - 2008
MTS Allstream 2003 - 2005
AT&T Canada 2000 - 2003
Metronet Communications April 1999 - December 1999
Venture Software / Quadrant Computer Systems April 1997 - August 1998
Skills
Agile Methodologies
Education
Institute of Computer Studies 1998 — 1999
Develper, Internet & Database Applications, Computers, Software
Southern Alberta Institute of Technology 1995 — 1997
Business Administration, Management
Intersec Group October 2014 - Present
TELECOM CANADA INTERNATIONAL January 2006 - Present
Intel Corporation March 2012 - July 2014
Amdocs 2010 - 2011
Imtech Telecom Global, Inc. October 2008 - December 2009
Solunet- Telcom Canada Contract October 2007 - October 2008
TELUS Communications February 2000 - January 2006
Nextone 2005 - 2006
AT&T Canada 1997 - 2000
Orange Business Services (formerly EQUANT) January 1996 - December 1997
Skills
Strategic Planning, Sales Management, International Business, International Relations, International Sales, Consultative Selling, Cloud Computing, BPO, Software Sales, Carrier Relations, Contract Negotiation, Marketing Strategy, Strategic Partnerships, New Channel Development, Coaching Staff, Leadership Mentoring, Solution Selling, Telecommunications, Product Development, Selling, SaaS, Public Relations, Business Development, Outsourcing, Enterprise Software, Management, Software Industry, New Business Development, Wireless, Strategy, Sales
Education
University of Alberta 2003 — 2003
TELUS executive leadership
Synergy Consulting Certified Resume Strategist Owner of Hire PotentialHire Potential2015 - Present
AT&T Canada 2000 - 2002
Rider BTI Travel Group 1998 - 2000
Macleod Dixon LLP 1997 - 1998
SHL Systemhouse 1994 - 1997
Skills
Employee Relations, Recruiting, Human Resources, Performance Management, HR Policies, Career Development, Leadership Training, Program Facilitation, HR Consulting, Resume Writing, Certified Professional..., Executive Coaching, Compensation & Benefits, Conflict Resolution, Interviews
Education
The University of Calgary
Mount Royal College
Allstream 2012 - Present
MTS (Manitoba Telecom Services) 2006 - 2012
MTS Allstream 2002 - 2005
AT&T Canada 2000 - 2001
NTG Clarity 1998 - 1999
Pakistan Telecommunication Company Limited 1996 - 1998
Siemens Saudi Arabia 1994 - 1996
Siemens Pakistan 1992 - 1994
Skills
SDH, MPLS, DWDM, Ethernet, VoIP, Carrier Ethernet, IP, WiFi, OTN, Telecommunications, Networking, WiMAX, TCP/IP, ROADM, Oracle, UMTS, 3G, ATM networks, Computer Network..., MSPP, DSL, Wireless, 40G, Transmission, Juniper, LTE, Core Network, Network Design, Optical Network Design, CCNA, Switches, GSM, BSS, 10G, Ciena, OM6500, Optical Switching, Fujitsu, Fiber Optics, SS7, APIs, SDN, Cisco OnePK
Education
University of Engineering and Technology, Taxila
Vanguard Pharma August 2010 - Present
Sanofi-Aventis November 2007 - March 2010
Solvay Pharma October 2001 - September 2007
AT&T Canada January 1998 - November 2001
Jumpstart Marketing (Fido cell phones) February 1997 - January 1998
Science World, Vancouver January 1994 - October 1996
Skills
Hospital Sales, Market Development, Sales Effectiveness, Sales, Pharmaceutical Sales, Cardiology, Pharmaceutical Industry, Medical Devices, Sales Operations, Gastroenterology, Neurology, Product Launch, Rheumatology, Diabetes, Oncology, Healthcare, Biotechnology, Endocrinology, Dermatology, Allergy, Hypertension, Key Account Management, ENT, Pharmaceutics, Nephrology, Selling, Selling Skills, Pain Management, Sales Force Development, Capital Equipment, Urology, Orthopedic, Market Planning, Osteoporosis, Sales Presentations, Hospitals, Surgeons, Clinical Trials, Market Analysis, Lifesciences, KOL development, Internal Medicine, Leadership, Sales Management, New Business Development, Management, Marketing Strategy, Marketing, Strategic Planning
Education
The University of Manchester 1991 — 1993
M.Sc, Astro-Physics
University of Birmingham 1988 — 1991
B.Sc., Physics (Hons)
Book Here, Give Here September 2015 - Present
Travelzoo September 2011 - Present
Yellow Pages Group / Groupe Pages Jaunes – Canada July 2010 - September 2011
Yellow Pages Group / Groupe Pages Jaunes – Canada 2008 - August 2011
GuestLogix November 2007 - June 2008
Lexmark Canada Inc. February 2007 - November 2007
VFM Leonardo Inc 2004 - 2005
American Express Business Travel 2001 - 2004
AT&T Canada August 1996 - July 2002
Skills
Sales Process, New Business Development, Sales Management, Selling, Strategy, Sales, Marketing Strategy, Advertising, Business Development, Online Advertising, Leadership, Management, Account Management, Digital Marketing, Lead Generation, Advertising Sales, CRM, Team Leadership, Salesforce.com, SEM, Online Marketing, Customer Service, Contract Negotiation, B2B, Digital Media, Strategic Partnerships, Social Media Marketing, Digital Strategy, Negotiation, Revenue Analysis, Customer Satisfaction, Social Media, Marketing Communications, Hotel Management, Direct Sales, Hotel Revenue Management, Revenue Forecasting, Revenue & Profit Growth, Customer Insight, Customer Acquisition, Business Planning, Customer Support, Customer Relations, Online Publishing, B2B Marketing, Hospitality, E-commerce, Hospitality Industry, Marketing, Hospitality Management
Education
The University of Calgary 1991 — 1993
Okanagan University 1987 — 1989
BA
CDI College, Alberta
Diploma, Legal Assistant/Paralegal, Honours
International Financial Data Services Canada (IFDS) June 2015 - Present
Toronto Stock Exchange January 2015 - April 2015
Sigma Software October 2014 - December 2014
FIS April 2014 - October 2014
QuickPlay Media 2008 - March 2014
QuickPlayMedia April 2007 - September 2011
Genesys Conferencing September 2003 - April 2007
Sigma Systems January 2001 - June 2003
AT&T Canada June 2000 - December 2000
Sigma Systems December 1999 - July 2000
Skills
Software Development, Agile Methodologies, Java Enterprise Edition, Weblogic, Ant, EJB, JSP, Java, Microsoft SQL Server, Web Services, Tomcat, Oracle, JDBC, XML, CVS, Maven, Linux, Spring, SOAP, Servlets, JavaScript, Struts, JMS, JBoss Application Server, J2EE Application..., Distributed Systems, PL/SQL, Integration, XSLT, Requirements Analysis, WebLogic
Education
Cloudera Unversity 2015 — 2015
Cloudera Developer Training for Apache Hadoop
MS Computer Science, Software engineering
Allstream 2013 - Present
Smithrite Disposal August 2011 - October 2012
Sutus Inc. October 2009 - March 2011
Corinex 2007 - 2009
IP Applications 2005 - 2007
AT&T Canada 1998 - 2002
Skills
Sales Management, Marketing Strategy, Business Strategy, Channel, Telecommunications, Business Development, Solution Selling, Cross-functional Team..., New Business Development
Education
Simon Fraser University
Bachelor of Business Administration, Business and Economics
Trinity Mobile App 2015 - Present
Bell Aliant 2012 - 2014
Rogers Communications 2009 - 2012
Rogers Wireless 2005 - 2008
AT&T Canada 2001 - 2004
Philips Consumer Electronics 1993 - 2001
Skills
Pricing Strategy, Strategic Planning, Offer Development, Market Analysis, Segmentation, Market Research, Strategy, Marketing, Project Management, Telecommunications, Leadership, Management, Pricing, Sales, Advertising, Competitive Analysis, Analysis, Budgets, Product Marketing, Marketing Management, Product Management, Cross-functional Team..., Customer Retention, Marketing Strategy
Education
The University of Texas at Austin - The Red McCombs School of Business 1995 — 1997
MBA, Marketing
IBA - Pakistan 1988 — 1991
Karachi Grammar School 1974 — 1987
Sun Life Financial August 2012 - Present
Insurance and Investments August 2004 - August 2012
ATB Financial 2008 - November 2011
Independant Broker 2007 - November 2011
AT+T Canada 1992 - 2002
AT&T Canada August 1994 - September 1998
Skills
Risk Management, Sales, Strategic Financial..., Estate Planning, Retirement, Mutual Funds, Disability Insurance, Financial Risk, Customer Service, Financial Analysis, Life Insurance, Public Speaking, Investment Strategies, Wealth, Critical Illness, Financial Advisory, Team Building, Team Leadership, Financial Planners, Mortgage Lending, Investment Advisory, Performance Skating, Defenceman Skills, Hockey Coaching, Financial Planning
Education
The University of Calgary 1985 — 1990
B A, Sociology
U of C 1985 — 1990
BA, Sociology
SB Ventures, LLC January 2008 - Present
MegaPath Inc. March 2012 - July 2015
Adjudica LLC August 2010 - July 2015
AffinityWind, LLC January 2010 - July 2015
GameRail Corporation November 2006 - May 2008
Atreus Systems 2003 - 2007
Xspedius Communications April 2002 - August 2005
Shared Technologies of Canada September 1998 - September 2000
AT&T Canada August 1998 - September 2000
Brooks Fiber Properties January 1997 - August 1998
Education
The George Washington University 1987 — 1989
MA, Telecommunications Policy
State University of New York - System 1984 — 1986
BS, Business
iBridge Canada May 2009 - June 2013
ATB Financial November 2007 - November 2008
Online Business Systems 2005 - 2007
TELUS Communications 2003 - 2005
AT&T Canada September 1997 - October 2003
Pacific Western Airlines/Canadian Airlines/Air Canada October 1972 - October 1995
PWA Airlines 1972 - 1995
Skills
Call Center, Telecommunications, Business Analysis, Team Leadership, Business Process..., Customer Experience, Workforce Management, Process Improvement, Change Management, Contact Centers, Integration, Vendor Management, Avaya, Telephony, Call Centers, Requirements Gathering, SIP, Software Project...
Education
Project Management Training Institute 2007 — 2007
Certification, Information Technology Project Management
University of Calgary 1985 — 1995
BA, Economics and Sociology
ST. Bernadette/St. Nicholas/O'Leary
Grade 12 Senior Matriculation
J9 Technologies / Axxiome May 2015 - Present
First Canadian Title February 2011 - April 2015
Toyota Motor Manufacturing Canada May 2010 - February 2011
CIBC June 2009 - April 2010
Rogers Communications Inc. August 2008 - June 2009
Greater Toronto Airports Authority January 2005 - August 2008
Toyota Canada 2001 - 2005
AT&T Canada September 2000 - May 2002
Commerx February 2000 - September 2000
Skills
HP Openview, ITIL, CMDB, HP-UX, Unix, BSM, SiteScope, NNMi, Storage Essentials, HP, Telecommunications, Infrastructure, Enterprise Architecture, Architecture, Firewalls, Solution Architecture, Technical Support, Data Center, IT Service Management, VMware Infrastructure, Virtualization, VMware, High Availability, IT Management, Vendor Management, Systems Management, IT Operations, Integration, SDLC, Architectures, Disaster Recovery, Active Directory, SAN, IT Strategy, System Deployment, VMware ESX, Servers, Solaris, Windows Server, Incident Management, Management, Business Continuity, Linux System...
Education
Sheridan College 1993 — 1996
Business Administration, Accounting
TravelNet - DataValet October 2006 - Present
SBR International 2004 - 2005
Sprint Canada February 2002 - November 2004
Axxent 2000 - 2001
Fonorola 1997 - 1999
AT&T Canada 1988 - 1999
Education
University of Guelph 1978 — 1982
BSc, Computer Science
Sigma Systems May 2008 - March 2009
Compudigm International 2006 - 2008
AT&T Canada 1999 - 2001
NRI On-Line Inc. June 1995 - June 1996
Nowsco Pipeline Surveys and Services April 1990 - June 1995
Skills
Software Project..., Project Management, Software Development, ITIL, SDLC, Management, Telecommunications, Requirements Analysis, Databases, Analysis, Business Analysis
Education
University of Alberta
B. Sc., Software Engineering
University of Calgary
B. Sc., Chemistry
TELUS September 2002 - Present
TELUS Communications 1994 - Present
AT&T Canada 1989 - 1994
Skills
Solution Selling, Managed Services, Telecommunications
Education
University of Delaware 1979 — 1983
BSc, Marketing
Royal Ottawa Health Care Group November 2014 - Present
Children's Hosptial of Eastern Ontario 2004 - November 2014
TELFER School of Management 2008 - 2014
Children's Hospital of Eastern Ontario 2000 - 2003
Centretown Community Health Centre 1996 - 2000
Centretown Community Health Centre 1991 - 1996
AT&T Canada 1986 - 1991
Skills
Healthcare Management, Quality Improvement
Education
University of Ottawa / Université d'Ottawa 2000 — 2003
MHA, Health Administration
University of Toronto
HP September 1998 - Present
AT&T Canada July 1990 - August 1998
Skills
P. Eng., PMP, Project Delivery, Project Planning, Project Implementation, ITIL, IT Service Management, Vendor Management, Integration, Change Management, Team Leadership, Team Management, Risk Management, MS Project, PMO
Education
Southern Illinois University, Carbondale
M.Sc., Engineering
Southern Illinois University, Carbondale
B.Sc., Engineering
All Dimension Advanced Solutions September 2011 - Present
BEC Smart Energy Solutions Inc. September 2010 - June 2012
N-Dimension Solutions 2002 - March 2011
AT&T Canada 1992 - 1997
Unitel 1991 - 1992
CNCP 1989 - 1991
Microtel 1987 - 1989
NCR 1986 - 1987
Bell Canada 1980 - 1985
Sears Canada 1977 - 1980
Education
The University of Texas at El Paso 1973 — 1975
MBA
University of Houston 1970 — 1973
B. Sc., Industrial Engineering
Rogers Cable TV October 2010 - Present
SMPTE Toronto 2009 - 2013
Consultant 2010 - 2010
MTS Allstream July 2003 - November 2009
AT&T Canada July 2000 - July 2003
MetroNet Communications July 1998 - July 2000
Rogers Network Services July 1992 - July 1998
Education
Sheridan College 1988 — 1992
Electronics Engineering
TELUS June 2004 - Present
AT&T Canada May 1994 - June 2004
Canadian Telecom Group August 1991 - May 1994
Canadian Telecom Group January 1989 - July 1991
Canadian Telecom Group March 1987 - December 1988
Skills
Telecommunications, Solution Selling, Unified Communications, Managed Services, Account Management, Wireless, Direct Sales, Telephony, VoIP, Customer Experience, IP, Professional Services, Call Centers, New Business Development, MPLS, Strategic Partnerships, Sales, Selling, Sales Operations, Enterprise Software, Sales Process, Salesforce.com, Mobile Devices, Cloud Computing, Data Center, SaaS, Team Leadership, Management, Strategy, Sales Management, Business Analysis, Networking, Leadership, Customer Retention, Project Management, Strategic Planning, Business Strategy
Education
Sheridan College 1983 — 1987
Business Administraton, Accounting and Business/Management
Grantham High School 1978 — 1983
rehoboth zeist
NCR Canada May 1981 - Present
AT&T Canada January 1997 - December 1999
NCR Canada May 1981 - December 1996
Skills
Credit Cards, Account Management, Credit, Managed Services, Solution Selling, Vendor Management, Debit Cards, Program Management, Strategic Partnerships, CRM, Professional Services
Education
Université du Québec 1978 — 1980
Major BAA, Marketing
WestJet IT ConsultantAllstreamJuly 2003 - August 2005
AT&T Canada July 1999 - July 2003
ADP - Wilco UK December 1996 - July 1999
Skills
ITIL, Business Analysis, Requirements Analysis, System Administration, Systems Analysis, Databases, Disaster Recovery, Linux, Data Warehousing, Requirements Gathering, Troubleshooting
Education
Technical University of Wroclaw
Master of Science, Electrical Engineering and Electronics
The University of Manchester
Master of Philosophy, Computer Science
XIV LO Wroclaw
TELUS February 2011 - Present
Rogers Communications August 2010 - February 2011
AT&T Canada April 2009 - February 2010
Skills
BGP, OSPF, Cisco IOS, Routing, Network Design, QoS, MPLS, CCNP, MPLS VPN, Cisco Technologies, Switches
Education
University of Peshawar
TELUS May 2012 - Present
TELUS May 2011 - May 2012
TELUS November 2006 - May 2011
Orion Communications 2003 - 2006
Contour Telecom Management Inc 2003 - 2003
AT&T Canada 2000 - 2002
Contour Telecom Management Inc 1997 - 2000
Skills
Avaya, Call Center, Wireless, Telecommunications, MPLS, Call Centers, VoIP, Unified Communications, Telephony, Managed Services, Customer Experience, CRM
Education
Sheridan College 1996 — 1997
Post Graduate Certificate - Telecom Management, Telecommunications
Sheridan College 1993 — 1996
Systems Analyst Diploma, Computer Technology/Computer Systems Technology
Blakelock Highschool 1980 — 1985
AT&T Canada December 2013 - Present
Computer Sciences Corporation October 1997 - Present
Skills
Vendor Management, Telecommunications, Data Center, Service Delivery, Customer Service, Databases, Database Administration, Data Analysis, Data Entry, Process Improvement, Documentations, Multi Tasking, Multilingual, Team Leadership, Team Building, Training, Training Delivery, Software Documentation, Customer Satisfaction, Analysis, Troubleshooting, Time Management, System Administration, Disaster Recovery
Education
Université du Québec en Outaouais
Bachelor of Business Administration (BBA), Small Business Administration/Management
Silpada Designs November 2012 - Present
Kohl & Frisch Limited July 2007 - November 2012
TELUS March 2005 - May 2007
AT&T Canada 1997 - 2005
Bell Canada 1989 - 1997
Skills
Contact Centers, Coaching, Performance Management, Customer Experience, Call Center, Customer Retention, Avaya, Business Transformation, Management, Operations Management, Telephony, Customer Service, Retail, Process Improvement, Leadership Development, Project Planning, CRM, Call Centers, Business Process..., Vendor Management, Team Building, Strategic Planning, Cross-functional Team..., Telecommunications
Education
University of Ottawa 1987 — 1989
Criminology
Rogers Communications Inc. January 2011 - Present
Tricrest Professional Services January 2003 - November 2005
AT&T Canada February 2000 - 2002
MET Electrical Testing Compnat, USA January 1998 - December 2000
HUSSMANN Tempcool , Malaysia February 1993 - March 1997
Education
University of Engineering and Technology, Taxila 1987 — 1992
B.E.E, Communications
Meenan Business Consulting 1993 - Present
MaRS Discovery District 2007 - 2014
AT&T Canada 1995 - 2004
Education
Stevens Institute of Technology 1986 — 1988
MS Management Sceince, Business Administration, Management and Operations
St. Mary's University, Winona, Minn. 1961 — 1965
Bachelor's degree- Business, Accounting and Finance