Auto Club Group
Address: 1 Auto Club Dr, Dearborn, MI 48126 Hours: Open ⋅ Closes 5:30PM Tuesday8:30AM–5:30PMWednesday8:30AM–5:30PMThursday8:30AM–5:30PMFriday8:30AM–5:30PMSaturdayClosedSundayClosedMonday8:30AM–5:30PMSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (800) 222-6424: : : Place name: : Category: Website: : : Website: https://michigan.aaa.com/?zip=48186&devicecd=PC&referer=www.aaa.com Category: Travel agency Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. · Own this business? Questions & answers Ask a question See all questions (4) Popular times Tuesdays MondaysTuesdaysWednesdaysThursdaysFridaysSaturdaysSundaysBased on visits to this place. 9 AM: Usually not too busy6a9a12p3p6p9p12a3a6a9a12p3p6p9p12a3a6aPlan your visitClosed Sundays—pick another dayClosed Saturdays—pick another dayHistogram showing popular times on MondaysHistogram showing popular times on TuesdaysHistogram showing popular times on WednesdaysHistogram showing popular times on ThursdaysHistogram showing popular times on FridaysPeople typically spend 1-5 hours here Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Auto Club Group Posting publicly on the Web Write a review Reviews"Can't say enough about the amazing service at AAA!" "Awesome place and great people" "So I inquired as to why and never got a response." View all Google reviews
Auto Club Group List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Auto Club Group. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Auto Club Group Employees
Maxedon Landscaping January 2012 - Present
Mediacom Corporation May 2011 - February 2012
HNI Corporation June 2010 - May 2011
Auto Club Group April 2009 - May 2010
Skills
Technology, Social Skills, Graphic Design, Business Development, Customer Service, Entertainment, Sales, Account Management, B2B, Direct Sales, Training, Coaching, Email Marketing, Team Building, Sales Management, Social Networking, Advertising, Management, Marketing, Marketing Strategy, Sales Process, Leadership, Selling, Social Media, Retail, New Business Development, Event Planning, Social Media Marketing, Marketing Communications, Product Development, Salesforce.com, Contract Negotiation, CRM
Education
Game Face Academy 2007 — 2007
Certificate of Completion, Sales and Marketing
Quincy University 2004 — 2006
Bachelor's degree, Business Management
Lake Land College 2002 — 2004
Associate's degree, Social Sciences
The Auto Club Group October 2014 - Present
The Auto Club Group December 2012 - Present
Auto Club Group June 2010 - December 2012
The Auto Club Group August 2007 - June 2010
Skills
SDLC, Requirements Gathering, Visio, Requirements Analysis, DB2, Data Warehousing, Business Analysis, Disaster Recovery, Microsoft SQL Server, Enterprise Architecture, Business Intelligence, SharePoint, ETL, Systems Analysis
Education
Eastern Michigan University 1995 — 1999
Bachelor of Business Administration (B.B.A.), Computer and Information Sciences and Support Services
CleanWash Laundry Systems March 2009 - Present
InfoUSA - National Accounts January 2008 - February 2009
Auto Club Group (AAA) April 2005 - July 2007
Auto Club Group May 2003 - February 2005
Auto Club Group January 2002 - April 2003
Geico January 2000 - October 2000
Geico December 1997 - December 1999
Skills
Project Management, Consulting, Operations Management, Team Building, Process Improvement, Program Management, B2B, Commercial Laundry..., Vended Laundry Equipment, Strategic Enterprise..., Strategic Planning, Management, Strategy, CRM, Training, Leadership, Enterprise Software, Coaching, Recruiting, Sales, Customer Service, New Business Development, Account Management, Sales Management, Marketing Strategy
Education
University of Iowa 2000 — 2001
BA, History
Army Office Candidate School 1990 — 1991
The HON Company June 2010 - Present
The HON Company June 2010 - Present
Auto Club Group April 2009 - Present
TSP Funding LLC March 2008 - June 2010
TSP Funding March 2008 - June 2010
Taylor Sports Properties March 2008 - June 2010
Affordable Home Security October 2007 - February 2008
Education
Quincy University 2004 — 2006
Bachelor's, Business Management
Quincy University
Bachelors Degree, Business Management
Face Executive Academy
The Auto Club Group March 2014 - Present
The Auto Club Group December 2011 - February 2014
Michaels Stores, Inc. October 2010 - December 2012
The Auto Club Group April 2008 - December 2011
The Auto Club Group April 2008 - January 2010
Performance Transporation Services June 2006 - April 2008
Auto Club Group October 2001 - June 2006
Marketing Partners Co., Inc. April 1998 - September 2001
Daly Merritt Insurance September 1995 - April 1998
Skills
Bankruptcy, Visio, Auditing, Process Improvement, PeopleSoft, Vendor Management, Outlook, Insurance, Microsoft Excel, Customer Service, Access, Operations Management, Budget, Team Building, Microsoft Office, Management, Analysis, Training, Accounts Payable
Education
University of Michigan - Dearborn 2000 — 2005
BBA, Management
Auto Club Group January 2010 - Present
AAA Michigan October 2001 - January 2010
Citizens Insurance Company 1996 - 2001
Skills
Team Building, Property & Casualty..., Business Process..., Customer Service, Project Management, Leadership, Underwriting, Insurance, Program Management, Negotiation, Leadership Development, Customer Experience, Strategy, Information Technology, Management
Education
Eastern Michigan University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Lincoln Gap Travel January 2014 - Present
Milne Travel American Express August 2012 - January 2014
AAA Northern New England February 2011 - July 2012
AAA Minnesota/Iowa August 2007 - February 2011
Auto Club Group 2007 - 2009
Sabre Travel Network April 2003 - September 2007
Macy's Travel Service October 2006 - June 2007
AAA Colorado October 1998 - March 2003
AAA Northern New England February 1995 - October 1998
Cubbers Restaurant September 1994 - February 1995
Skills
Vacation, Tourism, Cruises, Leisure Travel, Travel Planning, Adventure Travel, Leisure, Car Rental, Hotels, Honeymoons, Tour Operators, Hospitality, Airlines, Revenue Analysis, Team Building, Resorts, Hospitality Industry, Hotel Booking, Customer Service, Galileo, Ticketing, GDS, International Travel, Airline Ticketing, Apollo, Travel Agency, Sales, Event Planning, Online Marketing
Education
Champlain College 2004 — 2004
no degree, Marketing
Carlson Travel Academy 1990 — 2001
Travel Agent Certification, Travel & Tourism, Apollo, Geography
Plymouth State University 1993 — 1994
Geography
Middlebury College 1993 — 1993
no degree, Geography
Mount Abraham Union High School 1987 — 1993
Diploma, College Prep, 7-12
Lincoln Community School 1982 — 1988
The Auto Club Group November 2004 - Present
Auto Club Group September 2001 - November 2004
Auto Club Group July 1995 - January 2001
The Auto Club Group June 1996 - September 2000
Skills
Property & Casualty..., Life & Health Insurance...
Education
Davenport University 2002 — 2008
Master's Degree, Strategic Management
Wayne State University 1990 — 1998
Bachelor's Degree, Public Administration
State of Michigan
State of Michigan
Accident Fund Insurance Company of America September 2011 - Present
Send Out Cards 2007 - Present
Pinnacle Actuarial Resources, Inc December 2007 - June 2011
Auto Club Group 2000 - 2007
AAA Michigan 2000 - 2007
Allstate Insurance 1992 - 2000
Skills
Underwriting, Insurance, Property & Casualty..., Strategic Planning, Send Out Cards, Nuskin, Enterprise Risk..., General Insurance, Risk Management, Leadership
Education
University of Michigan 1988 — 1992
BS Actuarial Science, Math, Actuarial Science
Retirement March 2014 - Present
Auto Club Group April 2006 - March 2014
Auto Club Group January 2004 - April 2006
Auto Club Group January 1995 - January 2004
Skills
Insurance, Property & Casualty..., Sales Management, Sales, Health Insurance, Life Insurance, Vendor Management, Leadership, Management, Customer Service, Customer Retention, Call Centers, Performance Management, Program Management, Team Building, General Insurance, Process Improvement, Business Planning, Underwriting, Account Management, New Business Development, Casualty, Negotiation, Fixed Annuities, Term Life Insurance, Employee Benefits, Liability, Whole Life, Casualty Insurance
Education
Central Michigan University 1990 — 1993
MSA, Organizational Management, Marketing
Eastern Michigan University 1971 — 1975
BBA, General Business, Marketing
Target April 2015 - Present
Target November 2014 - April 2015
Target July 2014 - November 2014
Target June 2013 - July 2014
Target March 2012 - June 2013
Dominium December 2011 - April 2012
Ann Arbor T-Shirt Company April 2011 - August 2011
Oakland University September 2010 - April 2011
Auto Club Group May 2008 - August 2010
Education
Oakland University 2009 — 2011
MBA, Finance
University of Michigan 2004 — 2008
BA, Economics, English
SydFit, L.L.C. Mobile Fitness Professionals March 2010 - Present
The Auto Club Group August 1977 - August 2009
AAA Michigan 1977 - 2009
Auto Club Group October 2001 - June 2004
T and S Karate and Kickboxing 1981 - 1985
Skills
Health, Customer Relations, Employee Benefits, Event Planning, Microsoft Office, Social Media, Fundraising, Non-profits, Program Management, Fitness Instruction, Training, Customer Service, Call Centers, Personal Training, Customer Experience, Time Management, Fitness, Fitness Training, Nonprofits, Strength Training, Social Networking, Operant Conditioning, Networking, Wellness, Marketing, Management, Sales, Customer Retention, Customer Satisfaction, Small Business, Leadership Development, Weight Training, Weight, Account Management, Leadership
Education
Davenport University
BA, Business Administration
Rochester Adams High School
The Auto Club Group September 2014 - Present
Auto Club Group September 2012 - Present
The Auto Club Group July 2010 - September 2012
Rock Financial/Quicken Loans November 1998 - May 2002
Skills
General Insurance, Property & Casualty..., Customer Service, Casualty, Insurance, Liability, Term Life Insurance, Underwriting, Employee Benefits, Life Insurance, Claims Management, Commercial Insurance, Legal Liability, Claim, Health Insurance, Casualty Insurance
Education
University of Michigan 1991 — 1995
Clarenceville High School 1987 — 1995
High School Diploma
The Auto Club Group March 2015 - Present
The Auto Club Group January 2010 - March 2015
Auto Club Group February 2007 - January 2010
Auto Club Group July 2006 - August 2007
The Auto Club Group May 2000 - July 2006
Skills
Insurance, Property & Casualty..., Business Analysis, Process Consulting, Underwriting, PMO, Requirements Analysis, Vendor Management, Program Management, Business Intelligence, PMP, Call Center, Process Improvement, Life Insurance, Casualty, Requirements Gathering, Business Process..., Business Process, Customer Service, General Insurance, Homeowners, Umbrella Insurance, Team Leadership, Liability, Health Insurance, Claim, Call Centers, Casualty Insurance
Education
University of Phoenix 2011 — 2014
Bachelor of Science (B.S.), Business Administration and Management, General
Keste November 2010 - Present
Direct General Insurance April 2010 - October 2010
SankTek LLC November 2009 - September 2010
Zycron August 2009 - February 2010
Kroll June 2008 - March 2009
EDS an HP Company October 2007 - June 2008
Accenture/Auto Club Group July 2005 - October 2007
Auto Club Group March 2004 - July 2005
Ford Motor Credit August 2002 - November 2003
Daimler Chrysler (financials) Services December 2000 - August 2002
Skills
Exadata, Exalogic, Budgeting, Forecasting, Margin Analysis, Strategic Leadership, PMO, SDLC, Vendor Management, Program Management, PMP, Visio, Business Management, Agile, Oracle Applications, Oracle Technologies, ATG Dynamo, Inquira, exalytics, Contract Negotiation, Organizational Design, Business Strategy, Directing, Contract Management, Oracle Fusion Middleware, Management, Oracle, SOA, Enterprise Architecture, Business Intelligence, IT Strategy, Oracle HR, CRM, MS Project, Enterprise Software, Process Improvement, Cross-functional Team..., Software Documentation, Software Development, Project Management, Testing, Quality Assurance, Project Planning, Databases, Business Process, Integration, Requirements Analysis, Solution Architecture, Disaster Recovery, Data Center
Education
University of Madras 1992 — 1996
BE, mechanical
Kendriya Vidyalaya 1989 — 1992
CrossFit Icehouse March 2015 - Present
American Family Insurance June 2012 - May 2014
Self employed March 2009 - June 2012
Auto Club Group March 2009 - February 2010
Auto Club Group November 2007 - March 2009
Allstate September 2006 - November 2007
Skills
Claim, Leadership, Management, Insurance, Property & Casualty..., Casualty, Customer Service, Liability, Commercial Insurance, General Insurance, Microsoft Excel, Subrogation, CrossFit Level 1, Claims Management, Risk Management, Property Damage, Coaching, Personal Training
Education
Bradley University 1997 — 2001
Bachelors of Science Degree, History
Bradley University 1997 — 2001
LMP Project - US Army October 2013 - Present
GE Energy December 2012 - September 2013
LMP 2013 - 2013
Valley Proteins May 2012 - November 2012
GFEBS - DOD November 2010 - June 2012
United States Department of Defense November 2010 - May 2012
Computer Sciences Corporation January 2009 - November 2010
Computer Sciences Corporation January 2009 - November 2010
Johnson Controls March 2006 - October 2007
Auto Club Group 2003 - 2005
Skills
SAP BW, SAP BI, Business Objects, SAP, Business Intelligence, SAP ERP, SAP R/3, ERP, SAP Netweaver, SAP FI, SDLC, Data Warehousing, Business Process, Data Modeling, ECC, SAP Implementation, Master Data, Data Migration, SAP XI, Enterprise Architecture, Requirements Analysis, IT Strategy, ABAP, Oracle, Performance Tuning
Education
University of Pune 1988 — 1992
B,Tech, Instrumentation
General Motors January 2011 - Present
Kade Consulting, LLC February 2001 - Present
JDM Systems Consultants June 2010 - December 2011
OnStar June 2010 - June 2011
Computer Aid, Inc. (CAI) May 2002 - May 2010
ePrize June 2006 - June 2008
ChannelFire, Inc. May 2000 - December 2006
Auto Club Group May 2002 - June 2006
Idetix Software Systems, Inc. September 1996 - December 1999
Motorola, Inc. January 1995 - September 1996
Skills
Agile, Planning, Architecture, Business Management, Automotive, Project Planning, Agile Methodologies, Innovation, Entrepreneurship, Software Development, Management, Team Leadership, Product Management, Strategy, Leadership, Program Management, Integration, Business Process..., Cross-functional Team..., IT Strategy, Start-ups, Marketing, Business Planning, Networking, Strategic Planning, Web Applications, Architectures, Operations Management, Business Intelligence, Scrum
Education
University of Michigan - Ann Arbor 1992 — 1994
MSEE, Electrical Engineering - Control Systems
University of Michigan - Ann Arbor 1989 — 1992
BSEE, Electrical Engineering
Oakland University
MBA, Entrepreneurship
The Chaser Group 2006 - Present
Auto Club Group 1996 - 2006
AAA Michigan 1996 - 2006
FRY, INC 1996 - 2006
Skills
Web Analytics, Digital Marketing, Strategic Partnerships, Google Analytics, SEM, Lead Generation, Web Project Management, E-commerce, Google Adwords, Social Media Marketing, Online Marketing, Analytics, User Experience, Email Marketing, Mobile Marketing, Digital Strategy, Database Marketing, SEO, Product Management, CRM, Direct Marketing, Interactive Marketing, Project Management, Marketing Strategy, Online Advertising, Web Design, Marketing, Content Management, Social Media, Integrated Marketing, Marketing Communications, Business Analysis
Education
Aquinas College 1964 — 1968
Auto Club Group October 2013 - Present
Dell Perot Systems 2005 - 2013
Skills
Enterprise Architecture
Education
Madonna University 1987 — 1991
Comerica Bank 2004 - Present
Auto Club Group 2002 - 2004
Business Control Systems 2000 - 2002
Spectrum Astro 1999 - 2000
Intelispan 1998 - 1999
Graphics Warehouse 1998 - 1998
Netzone 1998 - 1998
Buzzeo 1996 - 1998
Skills
CCNA, CCNP, Disaster Recovery, Active Directory, Servers, Windows Server, Vendor Management, Virtualization, Security, Troubleshooting, WAN, Cisco Technologies, Networking, ITIL, VMware, VPN, Network Security, Cisco Wireless, System Administration, Technical Support, MPLS, Data Center, Cisco IOS, Switches
Education
Lansing Community College 1991 — 1995
Liberal Arts
Auto Club Group April 2008 - Present
Auto Club Group January 2007 - April 2008
Auto Club Group January 2002 - January 2007
Auto Club Group January 1999 - January 2002
Auto Club Group July 1998 - January 1999
Skills
SQL, Easytrieve, Business Intelligence, Mainframe, SAS, Data Warehousing, Testing, Analysis, Microsoft Excel, Microsoft Office, Crystal Reports, Management, Program Management, Databases
Education
University of Michigan-Dearborn 2003 — 2007
Master of Business Administration
University of Michigan-Dearborn 1997 — 1999
Bachelor of Science, CIS/Information Systems
KeyLimeTie January 2012 - Present
KeyLimeTie August 2007 - January 2012
Auto Club Group March 2008 - October 2010
TML 2000 - 2007
HARTING 1995 - 2000
HARTING 1995 - 2000
Skills
Product Development, Problem Solving, Customer Relations, HTML, C#, Project Management, Customer Service, ASP.NET, Microsoft SQL Server, Agile Methodologies, Requirements Analysis, SDLC, .NET, SQL, Requirements Gathering, VB.NET, Sales
Education
Michigan Technological University 1990 — 1994
BSEE, Electrical Engineering
Auto Club Group (AAA) March 2009 - Present
Auto Club Group March 2006 - March 2009
Allstate Insurance Company 1985 - 1996
Skills
Property & Casualty..., General Insurance, Insurance, Underwriting, Casualty, Travel Management, Membership, Financial Analysis, Forecasting, Budgets, Liability, Commercial Insurance, Term Life Insurance, Claim, Life Insurance, Umbrella Insurance, Analysis, Sales Management, Budgeting, Life And Health..., Homeowners, Fixed Annuities, Legal Liability, Casualty Insurance
Education
Oakland University 1979 — 1984
Bachelor of Science (BS), Accounting and Finance
Sterling Heights High School 1976 — 1979
Auto Club Group February 1998 - Present
Skills
Insurance, Process Improvement, Business Analysis, Property, Vendor Management, Financial Analysis, Customer Service, General Insurance, Change Management, Strategic Planning, Business Strategy, Microsoft Excel, Casualty
Education
Davenport University 1983 — 1987
Bachelor of Business Administration, Accounting/Finance
Auto Club Group December 1991 - Present
Skills
PMP, Contract Management, Vendor Management, Workstations, Process Improvement, Call Centers, Budgets, Business Process..., Software Documentation, Program Management, PMO, Business Analysis, Requirements Gathering, Insurance, SDLC
Education
Schoolcraft College 1975 — 1978
GE Capital July 2014 - Present
GE Capital March 2011 - July 2014
Auto Club Group September 2002 - March 2011
DPM Consulting Services January 1998 - September 2002
AT&T 1999 - 2001
Kemper Insurance May 1996 - October 1998
State Farm Insurance June 1984 - September 1995
Skills
Business Intelligence, Data Warehousing, SDLC, Business Analysis, Management, Vendor Management, Integration, Enterprise Architecture, IT Strategy, Data Modeling, DB2, ETL, Project Management, Leadership, Software Project..., Solution Architecture, SQL
Education
Bradley University 1980 — 1984
Bachelor of Arts (BA), Computer Science
Auto Club Group October 2001 - Present
Lander International January 2001 - September 2001
Domino's Pizza June 1987 - December 1992
Education
Grand Valley State University 1969 — 1971
Grand Valley State University 1963 — 1971
BS, Economics
Auto Club Group May 2013 - Present
Auto-Owners Insurance December 2009 - May 2013
University of Michigan October 2008 - March 2010
General Motors Research & Development January 1984 - November 2008
General Motors - R&D Center 1984 - 2008
General Motors Research Laboratories 1984 - 2008
General Motors R&D 1984 - 2008
Education
University of Michigan 1975 — 1982
Ph.D., Sociology/Demography
University of Washington 1971 — 1974
B.A., Sociology
Auto Club Group
Skills
Process Improvement
Education
University of Phoenix 2005 — 2006
Master of Business Administration (MBA)
Farmers Insurance April 2011 - April 2012
Auto Club Group December 2001 - February 2008
The Auto Club Group August 1999 - December 2001
Auto Club Group August 1999 - December 2001
Skills
Insurance, Accounting, Analysis
Education
Davenport University
Masters of Business Administration, Accounting, 3.87
University of Michigan
Bachelors of Arts, Organizational Studies
Auto Club Group June 2001 - Present
Amerisure Insurance January 1989 - June 2001
Skills
Asset Managment, Treasury Management, Risk Management, Underwriting, Financial Analysis, Life Insurance, Term Life Insurance, Fixed Annuities, Cash Management, Retirement Planning
Education
Eastern Michigan University 1974 — 1979
Bachelor of Business Administration (B.B.A.), Finance, General
AAA Nebraska April 2010 - Present
AAA Nebraska January 2008 - April 2010
Auto Club Group 1997 - 2010
AAA Nebraska June 1995 - January 2008
Education
University of Nebraska at Kearney 1984 — 1988
BS, Computer Science
Ally Financial May 2014 - Present
Masinick Consulting December 2001 - Present
Auto Club Group December 2013 - February 2014
Acxiom April 2013 - October 2013
Self Employed March 2012 - April 2013
HP Enterprise Services November 2011 - February 2012
TEKsystems / Hewlett Packard Enterprise Services November 2011 - February 2012
Merchants Automotive Group November 2009 - June 2010
Veritude January 2006 - January 2009
Fidelity Investments September 2005 - January 2006
Skills
Testing, Agile Methodologies, Unix, Perl, Software Documentation, Quality Assurance, User Acceptance Testing, Software Quality..., SDLC, Linux, Linux Desktop, Visio, Operating Systems, Customer Service, Requirements Analysis, Shell Scripting, Requirements Gathering, Process Improvement, Data Warehousing, Solaris, Software Engineering, Customer Satisfaction, Bash, Windows, Android, System Integration..., Analysis, System Administration, Servers, Test Planning, C++, Ksh, Management, Networking, Software Development, Integration, Telecommunications, Test Automation, Customer Oriented, Microsoft Office, Software Analysis, Production Readiness, Project Management, SQL, Software Project..., Python, Databases, Vendor Management, Korn Shell, Linux Review Analyst
Education
University of Phoenix 1999 — 2001
Master's degree, Computer and Information Sciences, General, 3.82
Michigan Technological University 1975 — 1979
Bachelor of Science, Computer Science
Schwegler Insurance Agency, Inc. May 2011 - Present
Auto Club Group 2007 - 2011
Skills
Property & Casualty..., Fixed Annuities, Term Life Insurance, Commercial Insurance, Life Insurance, General Insurance, Strategic Planning, Workers Compensation, Liability, Small Business, Customer Service, Professional Liability, Employee Benefits, Account Management, Disability Insurance, Homeowners, Sales, Marketing, Umbrella Insurance
Education
Alma College 2000 — 2003
B.S., Mathematics
Alma College 2000 — 2003
Bachelor of Science (B.S.), Mathematics
Auto Club Group November 2000 - April 2015
Superior Insurance February 1988 - November 2001
General Accident Insurance Co August 1980 - December 1987
Safeco Insurance October 1977 - August 1980
Skills
Call Center, Property & Casualty..., Claim, Claims Management, Operations Management
Education
University of North Florida - College of Business Administration 1972 — 1974
Bachelor of Business Administration (B.B.A.), Marketing
TIAA-CREF June 2014 - Present
Auto Club Group November 2013 - June 2014
The Auto Club Group December 1997 - June 2014
McKesson 1992 - 1996
Skills
SDLC, Vendor Management, Enterprise Architecture, PMP, IT Strategy, PMO, Integration, Business Analysis, Process Improvement, IT Management, ITIL, Program Management, Solution Architecture, Requirements Analysis, Visio, Project Management, Project Portfolio..., Business Intelligence, Requirements Gathering, Disaster Recovery, SOA, Software Project...
Education
Lawrence Technological University 2000 — 2002
Master of Business Administration (M.B.A.), Business Administration and Management, Masters
Western Michigan University
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Auto Club Group July 1986 - Present
Education
Henry Ford Community College 2004 — 2004
Cisco Academy
Madonna University 1991 — 1993
B.A., Business / IT
BCBSM December 2001 - Present
Blue Cross Blue Shield of Michigan 2001 - Present
AAA Michigan 1995 - 2001
Auto Club Group 1993 - 2001
Skills
Process Improvement, Business Analysis, Leadership, SDLC, Vendor Management, Business Process..., IT Strategy, Change Management, Program Management, Business Process, PMO, Business Intelligence, Integration
Education
Eastern Michigan University 1992 — 1997
MBA, General
Central Michigan University 1981 — 1986
BSBA, Management and MIS
Auto Club Group October 2001 - Present
Spherion October 1999 - October 2001
EDS September 1994 - September 1999
Skills
Troubleshooting, Microsoft SQL Server, Business Objects, Access, Project Management, SharePoint, Windows 7, Window 7, Window XP Pro, Microsoft Office 2010, User Acceptance Testing, Project Planning, Technical Documentation, Network Administration, Computer Diagnostics, Microsoft Certified..., HotDocs, General Web Development, Microsoft Office
Education
University of Michigan - Dearborn 1986 — 1992
B.S, Computer Science
Auto Club Group May 2013 - Present
Flagstar Bank March 2006 - May 2013
General Motors September 1997 - March 2005
Skills
Internal Controls, Fraud Investigations, SOX, Risk Assessment, Flowcharting, Risk Management, Compliance Audits, Operational Risk..., Process Improvement, Banking, Business Process..., Process Auditing, Sarbanes-Oxley Act, Fraud, Financial Audits, Auditing, Internal Audit, Enterprise Risk..., Quality Auditing, IT Audit, Sarbanes-Oxley, Flow Charts, COSO, Financial Analysis, CISA, Financial Risk
Education
Eastern Michigan University 1999 — 2002
Master of Business Administration (MBA), Business Administration and Management, General
Western Michigan University 1974 — 1978
BBA, Accounting
Auto Club Group January 2013 - Present
AAA Michigan 2008 - Present
Skills
Team Building, Blended Learning, Instructor-led Training, Coaching, Training, Employee Training, Process Improvement, Workshop Facilitation, E-Learning, Training Delivery, Leadership, Lectora, Instructional Design, Needs Analysis, Learning Management, Captivate, Insurance, Leadership Development, Performance Management, ADDIE, Vendor Management, Change Management
Education
Eastern Michigan University
Bachelor’s Degree, Secondary Education and Teaching
Auto Club Group January 1986 - Present
Skills
Project Management, Active Directory, Business Analysis, Data Center, ITIL, Vendor Management, VoIP, Process Improvement, Insurance, Property & Casualty..., Disaster Recovery, Call Centers, IVR, Avaya, IT Strategy, WAN, Service Delivery, VPN, Network Design, LAN-WAN, Networking, Program Management, Security, Software Documentation, System Deployment
Education
Indiana University-Purdue University at Fort Wayne 1973 — 1975
MSBA, Operations Research, QBA, 3.8
Purdue University 1966 — 1971
BSIM, Major Math, Computer Science and Industrial Management Minor in Economics and and Statistics, 4.3
AAA February 2012 - Present
The Auto Club Group (AAA) 2010 - 2012
Auto Club Group 2005 - 2010
Education
Central Michigan University 1984 — 1988
Master's degree, Human Resources Management/Personnel Administration, General
Western Michigan University 1971 — 1974
Bachelor of Arts (B.A.), English/Language Arts Teacher Education
PNC Financial Services Group March 2009 - Present
Auto Club Group October 2007 - March 2009
TMobile USA September 2004 - April 2006
Flagstar Bank FSB February 2001 - March 2004
CharterOne Bank March 1998 - October 2000
Skills
Loans, Banking, Cash Management, Relationship Management, Financial Analysis, Risk Management, Financial Services, Loan Origination, Strategic Financial..., Mortgage Banking, Commercial Banking, Retail Banking, Small Business Lending
Education
Baker College of Allen Park 2012 — 2013
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Western Michigan University 1996 — 2001
Degree; Associate, Business Administration
SAP 2005 - July 2012
Auto Club Group 2009 - 2010
AIG 2006 - 2006
Clover Consulting April 2004 - 2005
Baer Group 2004 - 2004
SITA CORP 2003 - 2004
Seal Corp 2003 - 2003
D-Mayle Inc 1996 - 2002
Steelcase 1996 - 2002
Foremost Insurance 1974 - 1989
Education
Aquinas College 1981 — 1983
Finance, Mgmt, Marketing, Accounting
Auto Club Goup January 2011 - Present
Auto Club Group December 2005 - December 2011
The Auto Club Group September 2002 - December 2005
The Auto Club Group March 2000 - September 2002
Skills
Casualty, Leadership, Property & Casualty..., Insurance, Team Building, Subrogation
Education
Davenport University 1997 — 2002
Bachelors Degree, Business Administration
Auto Club Group June 2013 - Present
Dell Services August 2011 - June 2013
LOD Trucking Inc August 2006 - August 2011
L3 Communication Inc September 2004 - August 2006
Skills
Incident Management, IT Service Management, Databases, Visio, HTML, Technical Support, Software Installation, Active Directory, Symantec Endpoint..., Microsoft Exchange, Linux, Customer Service, Compliance
Education
Eastern Michigan University 2012 — 2013
BA, Information Assurance
Henry Ford Community College 2008 — 2010
Network Admin, Computer Information System
at Henry Ford Community College
CIS Networking AdministrationPlanned; Information Assurance
The Auto Club Group February 2006 - Present
Auto Club Group February 2000 - February 2006
The Auto Club Group February 1996 - February 2000
AAA Michigan February 1992 - February 1996
AAA Michigan January 1987 - February 1992
Education
University of Michigan 1982 — 1985
Bachelor's degree, Psychology, Minor Business & Economics
Auto Club Group August 2010 - Present
Skills
Insurance, General Insurance, Call Centers, Claim, Casualty, Liability, Customer Service, Customer Satisfaction, Claims Management, Legal Liability, Whole Life, Subrogation, Commercial Lines, Homeowners, Leadership, Team Building, Public Speaking, Strategic Planning
Education
North Central University 1990 — 1994
Bachelor's degree, Church Music
Macomb Community College 1983 — 1986
Associate's degree, General Studies
Anthem July 2004 - Present
Virginia Retirement System April 2003 - July 2004
Auto Club Group January 1999 - December 2002
Skills
PMO, PMP, Project Portfolio..., Program Management, Process Improvement, Business Analysis, SDLC, Vendor Management, Health Insurance, Business Process..., Project Management, Insurance, Change Management, Software Project..., Visio, Requirements Gathering, MS Project, Requirements Analysis, IT Strategy, Management
Education
Central Michigan University
MSA, Management
Michigan State University
BA, Communication Arts
RGIS September 2013 - Present
Manpower-Webasto Roof Systems December 2012 - May 2013
Auto Club Group November 2003 - December 2011
Detroit Marriot at the Renaissance Center January 1997 - January 2003
Skills
Call Center, Customer Satisfaction, Insurance, Customer Service, Health Insurance, Claim, Data Entry, Outlook, 10 Key, Customer Retention, Microsoft Office, Customer Experience, Sales, Microsoft Excel, Workforce Management, Process Improvement, Telephone Skills, Software Documentation, Call Centers
Education
Henry Ford Community College
Associate Degree, General Business
Equifax April 2013 - Present
Park Place Technologies December 2010 - April 2013
ista North America July 2005 - December 2010
Auto Club Group July 2004 - May 2005
Skills
Data Analysis, Operations Management, Accounts Payable, Process Improvement, Budgets, Team Building, Leadership, Account Management, Customer Service, Management, Inventory Management, Outlook, Microsoft Excel, Project Planning, Financial Analysis, New Business Development, Sales Process
Education
Strayer University-Georgia 2006 — 2012
Bachlelor of Business Administration, Business Administration and Management, General
Art Institute of Atlanta 1991 — 1992
Associate of Arts (A.A.), Music
Auto Club Group Accountant, Management, Lease AdministrationAuto Club Group1973 - Present
Auto Club Group 2000 - 2002
Auto Club Group 2000 - 2002
Education
Lawrence Technological University
Bachelor
Walsh College of Accountancy and Business Administration
Incomplete MS