The Auto Club Group
Industry: Company
DescriptionFounded: 1916 Subsidiaries: Auto Club Trust, FSB, Auto Club South Insurance Company, Auto Club Services, Inc., AAA Michigan
The Auto Club Group List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at The Auto Club Group. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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The Auto Club Group Employees
MetLife June 2015 - Present
The Law Office of Williams and Megerditchian March 2015 - Present
Workmen's Auto Insurance Company October 2012 - December 2014
Workmen's Auto Insurance Company October 2012 - December 2014
Explorer May 2000 - April 2012
The Auto Club Group January 1992 - March 2000
Skills
Claim, Property & Casualty..., Microsoft Word, Negotiation, Legal Liability, Underwriting, General Insurance, Process Improvement, Casualty, Workers Compensation, Subrogation, Claim Investigation, Claims Management, Customer Service, Claims Handling, Insurance, Casualty Insurance, Liability Analysis, Call Centers, Liability, Reinsurance, Property Damage, Claims Resolution, Workers' Compensation..., Excess, Risk Management, Inland Marine, Homeowners, Litigation Management, Microsoft Office, Adjustments, Commercial Insurance, Commercial Lines, D&O, Training
Education
California State University-Long Beach
Self Employed April 2010 - Present
Guam Visitors Bureau August 2012 - December 2012
Coast 360 Federal Credit Union April 2009 - March 2010
Cascade Capital Funding June 2004 - December 2007
American Equity Centers March 2003 - June 2004
The Auto Club Group 2001 - 2003
Skills
Editing, Creative Writing, Blogging, Copy Editing, Social Media, Journalism, Proofreading, Research, Copywriting, Microsoft Office, Editorial, Press Releases, Online Marketing, Video Editing, Internal Communications, Translation, Social Networking, Newsletters, Facebook, Social Media Marketing, Strategic Communications, Media Relations, Interviews, Marketing Communications, Photography, SEO, Web Design, Marketing, Event Planning, Google Analytics, Content Management, WordPress, Management, Multimedia, Web Content, Publishing, Lead Generation
Education
Central Michigan University 2011 — 2014
Psychology
University of Guam 2012 — 2012
Courses for Credit, Communications
Grand Rapids Community College 1996 — 1998
Courses for Credit, Liberal Arts and Sciences/Liberal Studies
University of California, Los Angeles Extension
Real Estate Certificate with Concentration in Investments, Real Estate
Tomlinson Bach Law PA February 2014 - Present
Karl G Bach, Esq. September 2013 - Present
RK Bach & Associates, Inc. August 2005 - Present
Childress Duffy May 2014 - January 2015
Peninsula Insurance Bureau May 2007 - February 2013
Nova Law 2010 - 2013
All Points Contracting, Inc. 2003 - 2005
Florida Loss Consultants, LLC / Florida Claims Consultants,Inc. 2000 - 2005
The Auto Club Group 1999 - 2000
Sewell, Todd, & Broxton, Inc. 1997 - 1999
Skills
Claim, Claims Management, Property Damage, Insurance, Restoration, Property & Casualty..., Subrogation, Casualty, Contract Negotiation, Legal Liability, Commercial Lines, Commercial Insurance, Litigation Management, Liability, Professional Liability, Claims Resolution, Property Claims, General Insurance, Claim Investigation, Liability Analysis, Reinsurance, Claims Handling, Adjustments, Inland Marine, Underwriting, Loss Adjusting, Casualty Claims, Homeowners, Accident, Insurance Adjusting, Xactimate, Indemnity, Directors, Mold Remediation, Adjusters, Large Loss, Employment Practices..., Water Damage, Property, Umbrella Insurance, Excess, D&O, Insurance Law, Mediation, Workers Compensation, Expert Witness, Product Liability, Catastrophe, CPCU, Public Liability
Education
Nova Southeastern University—Shepard Broad Law Center 2010 — 2013
Juris Doctor, Law
Florida Atlantic University 2002 — 2004
MBA, International Business Certification
Central Michigan University 1986 — 1991
BSBA, Finance
Dexter Fastener Technologies, Inc. February 2015 - Present
The Auto Club Group April 2012 - February 2015
Michigan Farm Bureau August 2010 - April 2012
Matrix Tool & Engineering, LLC October 2008 - August 2010
Skills
Sales Management, Office Management, Office Administration, Microsoft Excel, Microsoft Word, Microsoft Office, General Insurance, Property & Casualty..., Customer Service, Customer Satisfaction, Cash Management, Peachtree, Multi Tasking, Multi-line Phone, Communication Skills, Insurance, Outlook
Education
Kaplan University 2013 — 2016
Bachelor's degree, Accounting and Finance
Baker College of Jackson 2010 — 2012
Medical Office Management/Administration
Fowlerville High School 2000 — 2003
Diploma, General Studies
First Insurance Solutions September 2012 - Present
Sentry Insurance September 2006 - September 2012
The Auto Club Group March 2003 - September 2006
Mutual of Omaha 1998 - 2003
Skills
Insurance, Sales, Marketing, Disability Insurance, Legal Liability, Term Life Insurance, Whole Life, Licensed Property &..., Workers Compensation, Commercial Insurance, Health Insurance, Healthcare Management, Medicare, Fixed Annuities, Homeowners, Life Insurance, Inland Marine, Long-term Care, Work site Benefits, Team Leadership, Brokers, Business Development, Claims Management, Customer Service
Education
MILTON COLLEGE AND UWM 1986 — 1990
Social Sciences
Central Baptist Theological Seminary
Diploma in Theological Leadership & Ministry
RUFUS KING HIGH
High school, General Studies
The Auto Club Group April 2014 - Present
Strategic Marketing Systems, LLC September 2013 - April 2014
Central Michigan University May 2013 - September 2013
PR Central January 2013 - May 2013
CMU PRSSA September 2012 - May 2013
Skills
Press Releases, Public Relations, Event Planning, Communicaitons, Social Media, Facebook, Journalism, Writing, InDesign, Photoshop, AP Style, Public Speaking, Newsletters, Marketing, Eblasts, Direct Mail
Education
Central Michigan University 2010 — 2013
Bachelor of Arts (B.A.), Public Relations
General Motors 2013 - Present
Business Industry 1988 - Present
Wayne County Michigan March 2013 - April 2013
The Auto Club Group February 1988 - August 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Outlook, Public Speaking, Budgets, Human Resources, Training Facilitation, Benefits Administration, Talent Selection, Project Planning, Project Management, Organizational..., Management, Leadership Development
Education
Central Michigan University 1990 — 1992
Master's degree, Business Administration, Management and Operations
Michigan State University 1982 — 1987
Bachelor of Arts (B.A.), Business Administration and Management, General
Chesaning Union High School December 2014 - Present
Frankenmuth Insurance September 2013 - Present
The Auto Club Group February 2013 - June 2013
Nationwide Insurance 2006 - 2009
Total Resource Auctions October 2003 - September 2006
Terranova Corporation April 2001 - March 2003
Skills
Insurance, Invoicing
Education
Baker College of Owosso 2008 — 2010
ADVANTIS INSURANCE SERVICES May 2014 - Present
The Auto Club Group October 2009 - April 2014
Skills
Insurance, Property & Casualty..., Sales, Commercial Insurance, Health Insurance, Life Insurance, Marketing, Umbrella Insurance, Customer Service, Disability Insurance, Workers Compensation, General Insurance
Education
California State University-Fullerton 1998 — 2006
Psychology
El Modena Highschool
Starbucks October 2014 - April 2015
Stutzel Design November 2013 - January 2015
Homemaker December 2011 - November 2013
PHBRA January 2011 - November 2011
The Auto Club Group August 2008 - January 2011
Disneyland Resort August 2006 - August 2009
Skills
Interpersonal..., Social Media, QuickBooks, Customer Service, Organizational..., Public Speaking, Telephone Skills, Marketing, Microsoft Office, Staff Development, Spanish, Microsoft Word, Inventory Management, Event Planning, PowerPoint, Data Entry, Microsoft Excel
Education
California State University-Long Beach 2006 — 2012
Bachelor of Arts (B.A.), Interpersonal/Organizational Communication, Marketing
The Auto Club Group March 2015 - Present
The Auto Club Group March 2010 - March 2015
The Auto Club Group March 2004 - March 2010
American Blinds, Wallpaper & More October 2000 - March 2004
Skills
Customer Service, Insurance, Customer Satisfaction, Outlook, Call Center, Sales, Training, Team Building, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Leadership, Coaching, Property & Casualty..., Call Centers, Analysis, Human Resources
Education
American InterContinental University 2009 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
United States Air Force Communications Squadron
Alorica March 2014 - Present
Alorica April 2012 - March 2014
The Auto Club Group August 2010 - April 2012
IBM Global Business Services July 2009 - August 2010
Wellcare December 2008 - July 2009
Vanguard Products Group January 2008 - December 2008
The Home Depot April 2001 - January 2008
Skills
Business Process..., Management, Call Center, SDLC, Project Management, Project Planning, Team Management, Call Centers, Operations Management, Six Sigma, Leadership, Business Process, Quality Assurance, IT Management, Enterprise Software, CRM, Risk Management, Security, Vendor Management, Call Center Architecture, Call center start-up, PMO, Outsourcing, Project Portfolio..., Program Management, Resource Management, Information Technology, IT Strategy, Change Management, Visio, Microsoft Project, Requirements Analysis, IT Service Management, Integration, Process Improvement, ITIL
Education
Villanova University 2007 — 2008
Certification, Project Managment
Capella University 2008 — 2015
Bachelors, Project Management, Enrolled
Hillsborough Community College 1998 — 2000
Associates, Information Technology Project Management
Catholic Health Initiatives October 2013 - Present
Alegent Health October 2011 - October 2013
Alegent Creighton Health March 2006 - October 2011
The Auto Club Group August 2000 - March 2006
Pendleton Woolen Mills January 1982 - October 1997
Skills
Healthcare Information..., Software Documentation, Citrix, Visio, HIPAA, Disaster Recovery, HL7, Servers, Microsoft Exchange, EMR, EHR
Education
Bellevue University 2004 — 2005
Bachelor of Science (BS), Business Information Systems, A
Metropolitan Community College 1996 — 2000
Associate of Arts and Sciences (A.A.S.), Microcomputer Technology
Experian Marketing Services - Consumer Insights April 2012 - Present
Experian Hitwise August 2004 - April 2012
The Auto Club Group November 2003 - July 2004
Nationwide Insurance March 2001 - November 2003
Skills
Relationship Management, Order Processing, Salesforce.com, Customer Service, Account Management, Sales Operations, Access, Insurance, CRM
Education
Bloomsburg University of Pennsylvania 1989 — 1992
Advertising and Graphic Design
American Heart Association American Stroke Association January 2015 - Present
Shelter Insurance Companies May 2013 - January 2015
The Auto Club Group August 2012 - May 2013
David's Bridal July 2011 - June 2012
Skills
Insurance, Property & Casualty..., Life Insurance, Term Life Insurance, Health Insurance, Umbrella Insurance, Customer Service, Leadership, Commercial Insurance, Sales, Whole Life, Workers Compensation, Employee Training, Training, Small Business, General Insurance, Customer Satisfaction, Cold Calling, Marketing, Team Building, Universal Life, Direct Sales, Sales Presentations, Strategic Communications, Sales Management, Volunteering, Recruiting, Sales Process, Personal Lines Auto, Retail Sales, Fashion, Homeowners, Commercial Lines, Retail, Liability, Inventory Management, Non-profit Volunteering, Grassroots Fundraising, Sponsorship Sales, Organizational..., Team Leadership, Event Planning, Corporate Events, Peer Mentoring, Networking, Social Networking, Management, Strategic Planning, Social Media
Education
Bellevue University 2012 — 2016
Master of Business Administration (M.B.A.), Human Capital Management
Bellevue University 2004 — 2006
Bachelor of Science (B.S.), Marketing/Marketing Management, General
Western Iowa Tech Community College 1999 — 2001
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
Sergeant Bluff-Luton High School 1996 — 2000
High School Diploma
Forte Research Systems, Inc. December 2007 - Present
The Auto Club Group 1995 - 2007
Skills
Project Management, Microsoft Office, Software Documentation, Process Improvement, Requirements Analysis, Business Analysis, Leadership, SDLC, Team Leadership, Testing, Change Management, Program Management, Software Development, CRM, Agile Methodologies
Education
Cardinal Stritch University 2011 — 2012
Certificate of Project Management
Cardinal Stritch University 2004 — 2006
Master of Science (MS), Management
University of Wisconsin-Madison
Bachelor's degree, Secondary Education and Teaching
The Auto Club Group May 2014 - Present
Bright House Sports Network June 2012 - May 2014
Central Florida News 13 July 2008 - June 2012
WETM-TV (NBC) November 2006 - July 2008
Christopher Julian Digitalworks February 2004 - July 2007
Skills
Final Cut Pro, Video, Canon Cameras, Editing, Broadcast, Camera Operating, Post Production, Photography, Microsoft Office, Storytelling, Premiere, Film, Video Production, Panasonic Camcorders, Broadcast Journalism, Camera Operation, Journalism, Press Releases, Video Editing, Vocus
Education
Binghamton University 2004 — 2006
Bachelor of Arts (B.A.), Cinematography and Film/Video Production, 3.62
Tompkins Cortland Community College 2002 — 2004
Associate of Science (A.S.), Liberal Arts and Sciences, General Studies and Humanities, 3.81
AAA Auto Club South February 2006 - January 2010
The Auto Club Group February 2001 - February 2006
Skills
Call Center, Customer Service, Team Building, Outlook, Customer Satisfaction, Public Relations, Leadership, Sales Management, Small Business, Casualty, Training, Leadership Development, Public Speaking, Retail, New Business Development, Marketing, Access, Performance Management, Employee Relations, Account Management, Direct Sales, Process Improvement, Recruiting, Budgets, Strategic Planning, Microsoft Excel, Microsoft Office, Employee Benefits, Hiring, Salesforce.com, Business Analysis, PowerPoint, Vendor Management, Data Entry, Administration, Administrative..., Whole Life, Supervisory Skills, Human Resources, Project Management, Program Management, Team Leadership, Social Networking, Analysis, Cold Calling, Interviews, Microsoft Word, Coaching, Employee Training, Risk Management
Education
Ashford University 2010 — 2012
Business Administration/Human Resources
University of Michigan-Dearborn
Bachelor of Arts (B.A.), Business Administration and Management, General
Training Strategist August 2008 - Present
Royal Roads University April 2010 - September 2010
The Auto Club Group January 2002 - July 2008
Compdocs Inc September 1998 - February 2002
Young & Rubicam October 1989 - August 1990
Skills
Instructional Design, Blended Learning, Needs Analysis, E-Learning, ADDIE, Learning Management, Performance Consulting, Curriculum Design, Learning Management..., Adult Education, Strategic Planning, Performance Improvement, Organizational Learning, Content Development, Instructor-led Training, Teaching, Captivate, Instructional Technology, Training Delivery, ILT, Technical Training, Human Performance, SnagIt, Writing, Task Analysis, Staff Development, Process Improvement, Educational Technology, Curriculum Development, Articulate Studio, Performance Analysis, Blended Learning..., Storyboarding, Staff Management, Information Mapping, Gap Analysis, Documentation, Online Training, E-learning Development, Classroom Instruction, Paper Prototyping, Technical Writing, User Scenarios, Usability Testing, Learning Technology, Course Development, Requirements Analysis, Web-based Training, Software Training, Critical Thinking
Education
Carnegie Mellon University 1994 — 1996
MA, Technical Communication
Wayne State University 1992 — 1994
MA, English (Rhetoric & Composition), 4.0
Slovenská technická univerzita v Bratislave 1990 — 1992
Technical Writer and Editor
Albion College 1985 — 1989
BA, English
The Auto Club Group August 2012 - Present
Verizon Wireless December 2000 - June 2012
Cellular One/AirTouch 1991 - 1998
Skills
-Proficient in..., -Coaching to increase..., -Excellent verbal and..., -Project Management, -Troubleshooting/Problem..., -Process Improvements, Project Management, Training, Process Improvement, Leadership
Education
Central Michigan University 1991 — 1996
MSA, General Business
Oakland University 1981 — 1986
BA Communications, Communications, Journalism and Spanish, BA Communications
The Auto Club Group September 1989 - Present
Independent Contractor April 2009 - Present
Network Data Systems January 1987 - September 1989
Skills
PeopleSoft, PeopleTools, Application Engine, Integration Broker, SQR, Benefits Administration, ePerformance, Employee Self Service, Manager Self Service, PeopleSoft HRMS, PeopleSoft FSCM, Vinyasa Yoga, Hatha Yoga, Restorative Yoga, Business Analysis, HRIS, SDLC
Education
Central Michigan University 1982 — 1986
Bachelor of Science (BS), Computer Science, Mathematics
The Auto Club Group April 2015 - Present
Signature Property Preservation, LLC April 2012 - Present
Progressive Asset Recovery February 2008 - July 2011
ICA / International Credit Association 2007 - 2010
Liberty Lender Services, LLC November 2005 - January 2008
Renaissance Recovery Solutions, LLC April 2004 - May 2005
Fifth Third Bank February 1993 - April 2004
Foremost Insurance 1985 - 1989
Skills
Marketing, Budgets, Credit, Customer Service, Risk Management, Foreclosures, Business Strategy, Loans, Loss Mitigation, Auditing, Banking, Mortgage Lending, Real Estate, Mergers, Recruiting, Leadership, Finance, Insurance, Sales Management, Executive Management, Mergers & Acquisitions
Education
Aquinas College 1985 — 1987
Forest HIlls Central HS
GR Catholic Central
The Auto Club Group February 2014 - Present
The Auto Club Group February 2013 - February 2014
Northeast Michigan Center for Fine Arts - Art in the Loft September 2009 - January 2013
Panel Processing, Inc March 2007 - February 2009
Trans-world Entertaiment May 2005 - February 2007
Skills
Customer Service, Event Planning, Microsoft Office, Social Media, Nonprofits, Public Speaking, Negotiation, Account Management, Event Management, Marketing Communications, Public Relations, Sales, Fundraising, Sales Operations, Marketing Strategy
Education
Central Michigan University 2003 — 2005
Bachelor of Science, Business Administration
Alpena Community College 2000 — 2002
Associates, Science
Lincoln Financial Group January 2015 - Present
Lincoln Financial Group July 2014 - January 2015
Lincoln Financial Group on the behalf of Kelly Services July 2013 - July 2014
Mutual of Omaha April 2012 - June 2013
The Auto Club Group February 2010 - February 2011
American Express January 2008 - December 2008
Skills
Call Center, Excel, Customer Service, Customer Satisfaction, Telephone Skills, Outlook, Word, Customer Relations, Microsoft Office, PowerPoint, Problem Solving, Public Speaking, Team Building
Education
Central Michigan University 1995 — 1997
Bachelor of Arts, History
The Auto Club Group August 2007 - Present
The Auto Club Group 2002 - 2007
The Auto Club Group 1998 - 2002
Coca-Cola Enterprises 1993 - 1998
Coca-Cola Enterprises 1989 - 1993
Skills
Insurance, Sales, Property & Casualty..., Salesforce.com, Customer Retention, Customer Satisfaction, Customer Service, Sales Operations, Coaching, General Insurance, Business Planning, Lead Generation, Training, Sales Force Development, Human Resources, Regional Planning, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service..., English, Research, Windows, Outlook, Photoshop, Teaching, Lead Development, Small Business, Territory Mgmt, Independent Contractors, Life Insurance, Net Promoter Score, Health Insurance
Education
Central Michigan University 1985 — 1989
Secondary Education and Teaching
Delta College 1983 — 1985
Strive 4 A Safer Drive July 2014 - Present
Michigan Association for Pupil Transportation July 2011 - January 2014
AAA Michigan January 2005 - August 2009
The Auto Club Group January 1985 - August 2009
Skills
Public Speaking, Budgets, Training, Management, Program Management, Policy, Editing, Research, Project Planning, Customer Service, Community Outreach, Team Building, Marketing, Strategic Planning, Leadership, Teaching, Community Development, Time Management, Coaching, Government, Staff Development, Leadership Development, Networking, Public Relations, Team Leadership, Nonprofits, Program Development, Negotiation, Analysis, Process Improvement
Education
Central Michigan University 1992 — 1997
Master of Science, Administration
Eastern Michigan University 1975 — 1979
Bachelor of Science, Education
All tech April 2014 - Present
The Auto Club Group September 2012 - June 2013
US Army December 2004 - September 2012
Skills
Police Officers, Therapeutic Massage, Building Maintenance, Military, Security, Firearms, Military Experience, First Aid, Force Protection, Police, Army, Customer Service
Education
Anthem Career College-Nashville 2012 — 2014
Massage Therapy Diploma, Massage Therapy/Therapeutic Massage
Nashville State Community College 2002 — 2004
Police science administration
Tennessee State University
Bachelor of Applied Science (BASc), Physical Therapy/Therapist
Spectrum Health May 2014 - Present
The Auto Club Group May 2013 - May 2014
United States Postal Service April 2013 - May 2013
United States Postal Service September 2012 - March 2013
Bimbo Bakeries USA August 2010 - February 2013
U-Haul International, Inc. July 2011 - February 2012
Baker College March 2008 - June 2008
Skills
Microsoft Office, Typing, Customer Service, Organizing, Telephone Skills, Desktop Publishing, HTML, Web Design, Graphic Design, Records Management, Business Correspondence, Document Management, Filing, MS Office Suite, Microsoft Office 2007, Office Equipment, Data Entry, Technical Support, Epic Systems
Education
Baker College of Muskegon 2007 — 2010
Associate of Business, Administrative Assistant/Secretary
Residential Home Health June 2013 - Present
Asset Acceptance November 2012 - June 2013
VisionIT October 2010 - November 2012
Ameriprise Financial September 2000 - December 2009
H&R Block Financial Advisors, Inc September 2000 - October 2008
The Auto Club Group September 1989 - September 2000
Skills
Employee Relations, Talent Acquisition, Talent Management, HRIS, Performance Management, Recruiting, Program Management, Personnel Management, Employee Engagement, Human Resources
Education
Central Michigan University
Master's Degree, Management & Administration - Human Resources
Wayne State University
Bachelor's Degree, Business Adminstration - Accounting
The Auto Club Group October 2008 - Present
Education
Ball State University
Brevard Community CollegeBusineb
Business Administration and Management, General
Everest University N Campus October 2014 - Present
Radiant Maid Service March 2014 - Present
Traci Lynn Fashion Jewelry January 2014 - Present
City College Altamonte Springs Fl October 2011 - Present
The Auto Club Group July 2004 - June 2012
Skills
Cpr Certified, Microsoft Office, 70 WPM, Volunteer Management, Professors, Clinical Certified..., EMR, PowerPoint, Time Management, Training, Microsoft Word, Customer Service, ACLS, Staff Development, Public Speaking, Social Networking, Leadership, Community Outreach, Nonprofits, Research, Fundraising, Teaching, Marketing, Public Relations, Higher Education, Curriculum Development, Healthcare, Health Insurance, Data Entry, Leadership Development, PALS, Outlook, Event Planning
Education
Nova Southeastern University 2013 — 2016
Doctor of Education (EdD), Higher Education/Higher Education Administration
Colorado Technical University 2007 — 2008
Master of Business Administration (MBA), Business Administration and Management, General
Colorado Technical University 2006 — 2007
Masters, Health/Health Care Administration/Management
Anthem College-Phoenix 2004 — 2006
Bachelor's degree, Health/Health Care Administration/Management
Anthem College-Phoenix 2000 — 2001
Associate of Science (A.S.), Medical/Clinical Assistant
State of Wisconsin January 2011 - Present
US Department of Health and Human Services September 2005 - January 2011
Metavante April 2005 - September 2005
Check N Go March 2004 - September 2004
The Auto Club Group December 2002 - July 2003
Skills
Administration, Community Outreach, Microsoft Office, Writing, Customer Service, Databases, Customer Relations, Strategic Planning, Policy, Government, Excel, Public Speaking, Word, Public Policy, PowerPoint, Access, HTML, Coaching, Outlook, SQL, Program Evaluation, Microsoft Excel, System Administration, Training
Education
Cardinal Stritch University 2013 — 2015
Master of Science (M.S.), Business Administration and Management, General
University of Wisconsin-Milwaukee 2008 — 2010
Bachelor's Science, Information resources
Riverside University High School 1991 — 1995
Capitol Bank December 2007 - Present
ANB Home Transition Services, LLC October 2009 - August 2013
The Auto Club Group 2001 - 2006
Land O'Lakes 1998 - 2000
Jupiter Computer Consulting 1997 - 1998
Country Bank Shares 1982 - 1998
Skills
Customer Service, Leadership, Process Improvement, Team Building, Strategic Planning, Small Business, Insurance, Public Speaking, Management, Project Management, Sales, Sales Operations, Team Leadership, Change Management, Training, Marketing Strategy, Account Management, Marketing, Financial Analysis, Business Development, Banking, Customer Satisfaction, Business Planning
Education
Cardinal Stritch University 2007 — 2009
Business Management
The Auto Club Group October 2013 - Present
The Auto Club Group June 2012 - Present
Travelers 2009 - 2011
Travelers 2008 - 2009
Travelers 2004 - 2008
Travelers 2001 - 2004
Citizens Insurance Company of America 1997 - 2001
Skills
Insurance, Claims, Workers Compensation, Insurance Claims, Claims Management, Operations Management, Business Management, Workflow Analysis, Process Improvement, Customer Service, Property & Casualty..., Mentoring, Call Center, Performance Management, Problem Solving, Employee Relations, Compliance, Coverage, Policy, Casualty, Litigation Management, General Insurance, Subrogation, Adjusting, Team Building, Claim, Property Damage, Commercial Insurance, Liability Analysis, Commercial Lines, Underwriting, Claims Handling, Professional Liability, Inland Marine, Umbrella Insurance, Property Claims, Management
Education
Insurance Institute of America 2003 — 2005
Associate, Claims
Central Michigan University 1993 — 1995
MSA, Business
Calvin College 1983 — 1987
BA, History
Bloomfield Hills Lahser High School 1981 — 1983
High School Diploma, College Prep
East Hills Junior High
Princeton Acquisitions and Holdings April 2012 - Present
Henry Ford Community College November 2011 - October 2013
Hospice of Michigan October 2010 - 2011
PwC September 2008 - April 2010
Henry Ford Health System 2000 to 2008 July 2000 - September 2008
The Auto Club Group December 1998 - June 2000
Skills
Healthcare, Non-profits, Community Outreach, Public Speaking, Fundraising, Program Development, HIPAA, Volunteer Management, Grant Writing, Event Planning, Microsoft Office, Hospitals, Customer Service, Microsoft Excel, PowerPoint
Education
Baker College of Allen Park 2013 — 2016
Bachelor of Health Services Administration; Human Resource Management
Henry Ford Community College 2001 — 2005
Associate of Science (A.S.), Computer Information Systems
The Auto Club Group February 2003 - Present
Arbitration Forums, Inc July 2000 - February 2003
Development Dimensions International June 1994 - July 2000
Skills
Workshop Facilitation, Training, Organizational..., Instructional Design, Leadership Development, Performance Management, Team Building, Performance Improvement, Leadership, Needs Analysis, Change Management, Coaching, Strategic Planning, Training Delivery, E-Learning, Talent Management, Cross-functional Team..., Staff Development, Employee Engagement, Employee Training, Process Improvement
Education
Case Western Reserve University 1997 — 1999
Masters, Organizational Development
Case Western Reserve University - Weatherhead School of Management 1997 — 1999
Masters in Organizational Development, Organizational Behavior Studies
Ohio University 1990 — 1994
Bachelor of Science, Organizational Communication and Business
Verizon Enterprise Solutions January 2014 - Present
Verizon Wireless October 2011 - December 2013
Verizon Wireless April 2010 - November 2011
Verizon Wireless December 2004 - May 2010
The Auto Club Group July 2002 - December 2004
The Auto Club Group June 2000 - July 2002
The Auto Club Group July 1998 - June 2000
US Army June 1996 - July 1998
US Army July 1995 - July 1996
US Army July 1994 - July 1995
Skills
Wireless Solutions, SCADA, M2M, VPN, Remote Access, Automation, Telecommunications, Solution Selling, Mobile Devices, Account Management, Wireless Networking, Customer Retention, Sales Management, Salesforce.com, Sales Process, Customer Satisfaction, Product Marketing, B2B, Troubleshooting, Project Management, Sales, Wireless, MPLS, Direct Sales, IP, Strategic Partnerships, VoIP, Data Center, Unified Communications, Managed Services, Product Management, Networking, Leadership, Sales Operations, Call Centers, Mobile Technology, Cloud Computing, Customer Experience, SaaS, Enterprise Software, Channel Partners, Selling, Cellular Communications, Go-to-market Strategy, Professional Services, Sales Presentations, Cross-functional Team..., CRM, 4G, Vendor Management
Education
University of Phoenix 2000 — 2002
MBA, Technology Management
Bowling Green State University 1991 — 1993
BA, History/Political Science
Ashland University 1989 — 1991
BA, History/Political Science
The Auto Club Group May 2004 - Present
US Army December 2012 - Present
US Army December 1994 - December 2012
State Farm Insurance Company December 1998 - April 2004
Skills
Private Investigations, Claim, Training, Insurance, Casualty, Property, Human Resources, Military, Personnel Management, Interviews, Policy, Software Documentation, Staff Development, Background Checks, Fraud, Property, Customer Service
Education
Central Michigan University 2002 — 2004
MSA, Administration
Wayne State University 1993 — 1997
BS, Criminal Justice
American Dental Association August 2014 - Present
David Gomez & Associates June 2013 - June 2014
The Auto Club Group June 2008 - August 2010
Hub International June 2009 - August 2009
Skills
Social Networking, Leadership, Microsoft Office, Time Management, Management, Marketing, Process Scheduler, Microsoft Excel, Insurance, Data Entry, Outlook, Communication Skills, Microsoft Word, Facebook, Sales, Software Documentation, Press Releases, Customer Satisfaction, Teamwork, Appointment Scheduling, Customer Service, Team Leadership, Communication
Education
Central Michigan University 2006 — 2011
BAA, Public Relations, Business Administration
Central Michigan University 2006 — 2011
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
The Auto Club Group June 2015 - Present
Education
Bellevue University 2014 — 2017
Master of Science (MSM), Management, 4.0
University of Nebraska at Omaha 2011 — 2014
Bachelor of Science (BS), Communication, 3.5
The Auto Club Group May 2014 - Present
The Auto Club Group January 2005 - May 2014
The Auto Club Group 2003 - 2005
H.J. Heinz Company 2002 - 2003
University of Pittsburgh 2001 - 2002
Long Beach Unified School District 1999 - 2001
PwC 1995 - 1999
Skills
Internal Audit, Accounting, Insurance, Auditing, Internal Controls, Property & Casualty..., Financial Risk, General Insurance
Education
California State University-Long Beach 1998 — 1999
Multiple Subject Teaching Credential, Elementary Education and Teaching
University of California, Santa Barbara 1990 — 1995
Bachelor of Arts (BA), Business Administration and Psychology
The Auto Club Group June 2010 - Present
Skills
Property & Casualty..., General Insurance, Life Insurance, Term Life Insurance, Umbrella Insurance, Whole Life, Strategic Planning
Education
Baker College of Muskegon
The Auto Club Group April 2015 - Present
The Auto Club Group January 2013 - April 2015
The Pontiac Agency LLC, INC January 2012 - January 2013
Allstate June 2001 - January 2012
Allstate Insurance Company May 2000 - June 2001
Allstate Insurance Company January 1998 - May 2000
Allstate December 1996 - December 1997
GOLDEN STATE MUTUAL LIFE August 1995 - December 1996
ALLSTATE INSURANCE COMPANY August 1988 - August 1995
Chicago Public Schools January 1986 - August 1988
Skills
Sales Operations, Insurance, Recruiting, Management, Sales, Entrepreneurship, Coaching
Education
National-Louis University
Master of Education, Reading Specialist
Alabama State University
Bachelor of Arts, Journalism
The Auto Club Group July 2007 - Present
GMAC Insurance March 2006 - July 2007
Westaff January 2006 - March 2006
ManpowerGroup January 2005 - January 2006
Skills
Communication, Organizational..., Presentation Development, Staffing and Recruitment, Outstanding time..., Insurance benefits and..., Innovation and the will..., Technological..., Insurance, Management, Payroll, Social Media, Time Management, PeopleSoft, Human Resources, Microsoft Excel, Policy
Education
Central Michigan University 2010 — 2012
Master of Science & Administration (M.S.A), Human Resources Management/Personnel Administration, General, 3.56
Oakland University 2000 — 2004
Bachelor of Arts (B.A.), Communication
The Auto Club Group December 2012 - Present
Right Choice Insurance Company January 2011 - December 2012
Financial Services of America 2010 - 2011
Skills
Microsoft Office, Account Management, Strategic Financial..., Insurance, Strategic Planning, Sales, Sales Management, Marketing Strategy, New Business Development, Microsoft Word, Customer Satisfaction, Customer Service, Employee Benefits, Financial Analysis, Market Research, Process Improvement, Outlook, Team Building, Life Insurance, Business Analysis, Term Life Insurance, Marketing, Umbrella Insurance, Risk Management, General Insurance, Fixed Annuities, Retirement Planning, Disability Insurance, Liability, Recruiting, Health Insurance, Underwriting, Property & Casualty..., Commercial Insurance, Long-term Care, Casualty, Finance, Investments, Business Development, Direct Marketing, Coaching, Whole Life, Customer Retention, Operations Management, Homeowners, Leadership, Management, Training, Claim, Small Business
Education
Baker College Business and Corporate Services 2008 — 2014
BBA, Marketing
Roseville Community Schools 1995 — 2007
Highschool Diploma, Genneral Education
Maner Costerisan January 2008 - Present
The Auto Club Group 2004 - 2007
Skills
Accounting, Auditing, US GAAP, Financial Reporting, Financial Analysis, CPA, General Ledger, Internal Controls, Assurance, GAAP
Education
Central Michigan University 2003 — 2007
BSBA, Accounting
The Auto Club Group May 2010 - August 2011
Carlson Marketing Worldwide March 2004 - September 2009
Carlson Marketing Group September 1999 - March 2004
Carlson Marketing Group October 1995 - September 1999
Ross Roy Communications August 1994 - October 1995
Campbell-Ewald June 1991 - August 1991
Skills
Marketing, Direct Marketing, Integrated Marketing
Education
Ferris State University 1991 — 1994
Bachelor of Science in Business, Direct Marketing
Bryn Athyn College of the New Church 1989 — 1991
Associates of Science, History and Social Science
The Auto Club Group October 2012 - Present
National Vision, Inc. 2010 - 2011
National Vision, Inc. 2010 - 2011
Minacs July 2009 - December 2009
Unique Pillows March 2002 - December 2009
Uniqe Pillows March 2002 - December 2007
Education
Capella University
Wayne County Community College District
Business Adminstration
FCA Fiat Chrysler Automobiles July 2014 - Present
General Motors February 2014 - June 2014
The Auto Club Group June 2013 - January 2014
Michigan House of Representatives January 2013 - May 2013
NewPage Corporation May 2010 - August 2012
Skills
Public Relations, Social Media, Marketing Communications, Media Relations, Social Media Marketing, Corporate Communications, Event Management, Event Planning, Advertising, Editing, Sales, Microsoft Office
Education
Central Michigan University 2009 — 2013
Bachelor's degree
Escanaba High School
General Motors September 2015 - Present
General Motors April 2013 - Present
The Auto Club Group February 1988 - August 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Central Michigan University
Master of Business Administration (MBA), Business Administration and Management, General
Michigan State University
Bachelor of Arts (B.A.), Business Administration, Management and Operations
TruthWorldOrder/BlackDiamondBrilliance October 2008 - Present
Self-employed 2008 - Present
Public Service Credit Union June 2005 - June 2006
The Auto Club Group January 1999 - May 2004
Skills
Web Design, Video Editing, Video Production, Scripting, News Writing, Film Scoring, Film Production, Project Management, Product Design, Strategic Planning, PowerPoint, Music Production, Skip Tracing, Intellectual Property, Intellectual Asset..., Legal Writing, Invention, Business Innovation
Education
American Intercontinental University 2012 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Specs Howard School of Media Arts 2012 — 2013
Digital Media Arts, Videography, Editing, Graphics Design and Digital Media Arts
Health Alliance Plan March 1997 - Present
The Auto Club Group August 1988 - June 1996
Skills
Financial Reporting, GAAP, QuickBooks, General Ledger, Auditing, Tax Preparation, CPA
Education
Michigan Theological Seminary 2011 — 2013
Theology/Theological Studies
Michigan State University 1981 — 1985
Bachelor of Science (B.S.), Accounting and Finance
The Auto Club Group April 2015 - Present
The Auto Club Group January 2013 - Present
Skills
Recruiting, Entrepreneurship, Sales, Leadership
Education
National Louis University 1988 — 1992
Master of Education (M.Ed.), Reading Education
Alabama State University 1981 — 1983
Bachelor of Arts (B.A.), Journalism
Kerrins Winters Insurance Agency June 2015 - Present
The Auto Club Group January 2012 - April 2015
State Farm Insurance-Gaye Skerratt Agency February 2010 - January 2012
Manpower July 2009 - February 2010
BMJ Engineers & Surveyors, Inc. May 2005 - January 2009
Chase Bank August 2002 - February 2005
Footaction USA June 1995 - February 2002
Skills
Leadership, Recruiting, Sales, Training, Property & Casualty..., Customer Service, Life Insurance, Management, Microsoft Word, Team Building, Term Life Insurance, Microsoft Office, Time Management
Education
The American College 2013 — 2013
LUTCF, Life Insurance
Baker College Center for Graduate Studies 2010 — 2012
MBA, General Business Administration
Baker College of Port Huron 2008 — 2010
Bachelor's Degree, 2010 - Business Management
St. Clair County Community College 2006 — 2008
Transfer Progam, Engineering
Baker College of Port Huron 1995 — 1998
Associates Degree, Marketing
CSAA Insurance Group September 2013 - Present
CSAA Insurance Group January 2007 - September 2013
The Auto Club Group 2005 - 2007
International Medical Group February 2000 - August 2005
Indiana Farm Bureau Insurance August 1997 - February 2000
Education
Anderson University 2013 — 2017
Master of Business Administration (MBA), Business Administration and Management, General
Anderson University 1992 — 1996
BA, Marketing
Amnet Group US – The Dentsu Aegis Programmatic Experts March 2015 - Present
The Auto Club Group March 2014 - March 2015
The Auto Club Group March 2012 - March 2014
The Auto Club Group May 2013 - December 2013
Mélange October 2011 - January 2013
AMP Radio, CBS June 2011 - October 2011
National Broadcasting Society/AERHO August 2007 - May 2011
The Campus Special (advertising company) April 2010 - March 2011
Mr Youth (marketing company) August 2009 - May 2010
CBS Television Distribution June 2009 - August 2009
Skills
Microsoft Office, Public Speaking, Event Planning, Social Media, Social Media Marketing, Organizational..., Team Leadership, Presentation Development, Facebook, Account Management, Customer Service, PowerPoint, New Business Development, Recruiting, Microsoft Word, Time Management, Sales, Marketing, Management, Blogging, Advertising, Salesforce.com, Social Networking, Cold Calling, Leadership, Budgets, Online Advertising, Microsoft Excel, Public Relations, Media Planning, Marketing Communications
Education
Eastern Michigan University
Master's Degree, Integrated Marketing Communications
Central Michigan University 2007 — 2011
Bachelor of Applied Arts, Broadcast and Cinematic Arts/Organizational Communication
The Auto Club Group June 2013 - Present
Free Lance January 1997 - Present
Akanni Photography and Design 1997 - Present
Akanni Hounds 1995 - Present
Atos March 2012 - December 2012
Gemscapes November 2006 - March 2010
Mont Rest 2004 - 2005
AlphaGraphics, World Headquaters June 2000 - February 2003
Skills
Photography, Web Design, Graphic Design, Advertising, Press Releases, Portrait Photography, Image Manipulation, Magazines, Brochures, Newsletters, Technical Writing, Software Documentation, Software Project..., Social Media, Outstanding..., Commercial Photography, Event Photography, Photoshop, Retouching, Digital Printing, Digital Imaging, Digital Media, Adobe Creative Suite, Dreamweaver, HTML, Art Direction, QuarkXPress, InDesign, Layout, Business Cards, Posters, Flyers, Letterhead, Banners, Postcards, Leaflets, Catalogs, Stationery, Invitations, Training Manuals, Training Facilitation, Product Design, Jewelry Design, Sales Management, Public Speaking, Customer Satisfaction, Adobe Acrobat, Microsoft Office, Mac OS, Windows 7
Education
University of Utah 1997 — 1999
BFA, Photography/Sculpture major, Art History Minor
Michigan School of Horseshoeing 1988 — 1998
Certificate of completion, Farrier, passed
Barnard College 1986 — 1988
Biochemistry
The Auto Club Group March 2002 - Present
United Airlines January 2001 - September 2001
Scissors Hair Salon January 1995 - January 2001
Skills
Business Analytics, Data Analysis, Data Modeling, Root Cause Problem..., Customer Support, Microsoft Office, Business Analysis, Process Improvement, Customer Service, Property, Insurance, Health Insurance
Education
Baker College of Allen Park 2014 — 2016
Currently Enrolled, Business Administration, Management and Operations
Davenport University
Accounting and Business/Management
The Auto Club Group February 2012 - Present
Freelance April 2010 - April 2012
Hanon McKendry April 2006 - April 2010
Copper Advertising September 2004 - February 2006
Skills
Creative Direction, Interactive Advertising, Integrated Marketing, Copywriting, Advertising, Interactive Marketing, Creative Strategy, SEO copywriting, Direct Mail, Concept Development, Article Marketing, Social Media Marketing, Direct Marketing, Art Direction, Digital Marketing, Email Marketing, HTML Scripting, CSS
Education
Miami Ad School-Minneapolis 2001 — 2003
Advertising Copywriting
Delta College
Associates, Applied Sciences
Catholic Health Initiatives October 2013 - Present
Alegent Creighton Health April 2006 - October 2013
The Auto Club Group August 2000 - March 2006
Skills
Security, HIPAA, Software Documentation, Healthcare Information..., Healthcare, Epic Systems, Access, EMR, EHR, Hospitals, Troubleshooting
Education
Bellevue University 2004 — 2005
Bachelor's degree, Business Information Systems
Metropolitan Community College 1997 — 2000
Associate's degree, Microcomputer Technology
The Auto Club Group September 2007 - Present
The Auto Club Group September 1998 - September 2007
Applebee's March 1995 - September 1996
Skills
Leadership, Sales Management, Management, Salesforce.com, Property & Casualty..., Technical Support, Process Improvement, Sales, Insurance, Customer Service, Team Building, Training
Education
Central Michigan University 1991 — 1993
Business Administration and Management
Oakland Community College 1988 — 1991
Accounting and Business/Management
Rochester Adams
Disney Institute 2014 — 2014
Farmers Insurance April 2006 - Present
The Auto Club Group July 2004 - April 2006
Auto Owners Insurance Company December 2000 - July 2004
Skills
Casualty, Claims Management, Subrogation, Homeowners, Health Insurance, Communication, Insurance, Organization, Auto Injuries, Time Management, Customer Service, Microsoft Office, Teamwork
Education
Central Michigan University 1995 — 2000
BAA, Communication/Business Administration
The Auto Club Group May 2014 - Present
University of Michigan-Dearborn October 2013 - April 2014
University of Michigan-Dearborn May 2002 - October 2013
City of Dearborn September 1974 - May 2002
Skills
Police, Patrol, Public Safety, Criminal Justice, Criminal Investigations, Enforcement, Command, Policy, Investigation, Law Enforcement..., Incident Command, NIMS, Internal Investigations, Interrogation, Emergency Management, Executive Protection, Committees, Community Policing, Evidence, Crisis Management, Security, Integrity, Homeland Security, Background Checks, Field Training Officer, Special Events..., Police Training, Preparedness, Active Shooter, Crime Prevention, Private Investigations, Protection, Law Enforcement
Education
Henry Ford Community College 1974 — 1977
Associates/Arts Degree, Criminal Justice
EMU School of Police Staff and Command (Northwestern University affiliate) 1994 — 1994
10 month Certificate of Completion, School of Police Staff and Command
University of Michigan-Dearborn 2002 — 2003
Attended, Criminology
University of Michigan-Dearborn Leadership Enhancement Series
Certificate of Completion - 6 weeks
FBI Michigan N/A Associates 2012 — 2012
Certificate, Leadership Potential Development Seminar (6 days)
Advanced Clery Act and Title IX
Certificate of Completion (5 days), Cal State, LaJolla, California
Central Michigan University 2012 — 2012
Certificate, Law Enforcement Executive Leadership Institute
FBI Michigan N/A Associates
Certificate, Michigan Police Executive Development Seminar (5 days)
Kforce Inc May 2015 - Present
Carlisle & Gallagher Consulting Group February 2013 - Present
Roscommon Charter School May 2012 - September 2012
Fidelity Information Systems September 2011 - March 2012
TD Auto Finance June 2011 - September 2011
Saratoga Financial Systems at TD Bank April 2010 - June 2011
Autotex Service Center January 2009 - March 2010
EDS Corporation May 1998 - August 2008
The Auto Club Group March 1996 - August 1998
Ford Motor Company January 1992 - March 1996
Skills
SDLC, Visio, Business Analysis, SharePoint, Project Management, Software Documentation, MS Project, Management, Vendor Management, Leadership, PMO, PMP, Information Technology, Program Management, Resource Management, Requirements Analysis, ITIL, Change Management, IT Management, Testing, Risk Management, Certified Project..., Microsoft Project, Integration, Consulting, Process Improvement, Analysis, CRM, Training, Databases, Business Process..., Project Delivery
Education
Central College 1980 — 1982
BA, International Business; French, 3.8
Richmond College 1977 — 1980
AA, Liberal Arts, 3.7
The Auto Club Group September 2013 - Present
Minnetonka Travel March 2013 - Present
AAA November 2012 - March 2013
Skills
Customer Service, Travel Management, Cruise Lines, Client Relations Skills, Building Relationships, Client Development
Education
Boise State University 2006 — 2010
Bachelor's degree, Psychology, Sociology
The Auto Club Group March 2015 - Present
Quicken Loans September 2014 - February 2015
Quicken Loans October 2011 - September 2014
AAA May 2009 - September 2011
Skills
Microsoft Office, Microsoft Excel, Customer Service, Leadership, PowerPoint, Microsoft Word, Teamwork
Education
Central Michigan University 2006 — 2011
Bachelor of Science, Business Administration; Finance
The Auto Club Group August 2013 - Present
AAA Michigan September 2000 - August 2013
Gongos & Associates Research July 1999 - August 2000
CNA Insurance April 1996 - July 1999
Skills
Insurance, Property & Casualty..., Liability, Claim, Workers Compensation, Customer Service, Property Damage, Call Centers, Subrogation, Customer Satisfaction
Education
Baker College of Flint
The Auto Club Group March 2005 - Present
Terry Aurora Allstate March 2003 - March 2005
Allstate November 2000 - March 2003
Education
Briar Cliff University 1980 — 1984
BS, Social Work
East High - Sioux City IA
The Auto Club Group November 1996 - Present
The Auto Club Group November 1996 - Present
Skills
Health Insurance, Annuities, Property & Casualty..., Home, Term Life Insurance, Casualty, Insurance, Long Term Care, Umbrella, Fixed Annuities, Umbrella Insurance, Universal Life, Whole Life, Long-term Care, Retirement, Casualty Insurance
Education
Central Michigan University 1986 — 1989
B.A.A, Communications and Marketing
Oakland Community College 1984 — 1986
Ferndale High School
Ferndale High School
Ferndale High School
The Auto Club Group July 2013 - Present
Classic Products July 2011 - February 2013
Three Rivers Youth Soccer Association 2004 - 2012
Lincoln Financial Group February 2006 - February 2009
Skills
Strategic Planning, Sales, Marketing, Insurance, Leadership, Marketing Strategy, Team Building, Account Management, Customer Service, New Business Development, Social Media Marketing, Employee Benefits
Education
Ball State University - College of Business 1995 — 1998
Bishop Luers 1978 — 1982
Total Loss Adjuster……………………………… January 2011 - Present
The Auto Club Group January 2010 - Present
AAA 2011 - 2014
AAA 2011 - 2014
The Hanover Group/Citizens Insurance January 2005 - January 2010
Citizens/Hanover Insurance Company January 2000 - January 2005
Adjuster……………………………………………………………… January 1996 - January 2000
Direct Bill Customer Service Rep……………………………………………………… January 1995 - January 1996
Citizens Services Advantage January 1993 - January 1994
Claims Services……………………………………………………………………… January 1991 - January 1993
Skills
Workers Compensation, Accident, Auto Claims, Call Center, Insurance Adjusting, Customer Service, Claim Investigation, Insurance Law, Claims Handling, Personal Lines Auto, Outlook
Education
Baker College of Owosso
Associate Degree of Business, Accounting and Business/Management
Baker College of Owosso
Associate of Business Degree, Accounting
The Auto Club Group January 2013 - Present
La-Z-Boy July 2008 - December 2012
Tek Systems July 2008 - May 2010
Acro Service Corporation March 2008 - July 2008
New Edge Technology December 2007 - March 2008
Ford Motor Company November 1976 - February 2007
Skills
Cross-functional Team..., Program Management, MS Project, Project Management, Management, ERP, Software Documentation, PMO, Leadership, Project Planning, Enterprise Architecture, Data Center, Contact Centers, Business Intelligence, Enterprise Software, Process Improvement, Quality Assurance, Risk Management, Troubleshooting, Vendor Management
Education
Baker College Business and Corporate Services 1995 — 2005
BA, Business
AAA/The Auto Club Group January 2014 - Present
The Auto Club Group April 2009 - Present
West Asset Management February 2007 - January 2009
Mutual of Omaha September 2002 - February 2007
Methodist Hospital May 2002 - September 2002
First National Bank March 2000 - May 2002
Inacom 1988 - 1990
Skills
Employee Relations, Performance Management, Recruiting, Human Resources, Talent Management
Education
Bellevue University
In Progress, Human Resources
The Auto Club Group September 2014 - Present
Gingers Closet January 2014 - Present
The Auto Club Group January 2001 - Present
The Auto Club Group May 1998 - December 2000
MIC General Insurance March 1995 - May 1998
Skills
Data Analysis, Auditing, Insurance, Process Improvement, Outlook, Analysis, Internal Audit, Internal Controls, Customer Service, Microsoft Office, Property & Casualty..., Business Process..., Training, Business Analysis, CISA, Project Management, Microsoft Word, Time Management
Education
Adrian College
BA, Mathematics
Northwood University
MBA, Management
Wayne State University
Computer Science
The Auto Club Group June 2015 - Present
Kroll Law Offices June 2014 - December 2014
Woodburn Nuclear Medicine June 2011 - August 2011
Red Robin September 2009 - March 2010
Skills
RStudio, Money Transactions, Professional..., Technical Writing, Networking, Travel Planning, Microsoft Office, Team Building
Education
Colorado State University 2010 — 2015
Bachelor of Arts (B.A.), Economics, Senior
Florence University of The Arts
Arapahoe Community College
SMART June 2007 - 2009
The Auto Club Group June 2001 - March 2006
The Auto Club Group July 1998 - June 2001
The Auto Club Group June 1997 - July 1999
Skills
Dreamweaver, HTML, Web Analytics, Web Design, User Experience, Marketing, Training, JavaScript, Web Content, SEO, Email Marketing, SEM, Analytics, Google Analytics, Marketing Communications, Databases, Event Management, Digital Marketing, Project Management, Public Relations, Internal Communications, Social Media Marketing, WordPress, Content Management
Education
Bowling Green State University 2014 — 2015
Henry Ford Community College 2010 — 2013
Certificate
Baker College Center for Graduate Studies 2003 — 2007
MBA
The University of British Columbia
The Auto Club Group August 2014 - Present
PURE Group of Insurance Companies May 2010 - August 2014
Travelers Insurance August 2006 - May 2010
Education
Central Connecticut State University
Delta Dental of Michigan, Ohio & Indiana March 2011 - Present
The Auto Club Group June 2008 - March 2011
The Auto Club Group December 2000 - June 2008
ASG Renaissance July 1998 - December 2000
ASG Renaissance January 1997 - July 1998
Skills
Insurance, Personnel Management, Employee Benefits, Benefits Administration, Employee Engagement, Employee Relations, Deferred Compensation, Human Resources, Process Improvement, PeopleSoft
Education
Central Michigan University
Master's of Science, Human Resources
Michigan State University
Bachelor's of Science, Multidisciplinary Studies, Employee Relations
American General Life Companies April 2012 - Present
The Auto Club Group August 2008 - March 2011
AIG American General February 2002 - April 2005
HealthAllies.com 1999 - 2002
UnitedHealth Group 1999 - 2002
Skills
Business Development, Health Insurance, New Business Development, Sales, Call Centers, Cross-functional Team..., Strategic Planning, Business Planning, Team Leadership, Corporate Finance, System Deployment, Troubleshooting
Education
Cal State San Bernardino 2005 — 2008
BA, Business
The Auto Club Group August 1987 - Present
Skills
Process Improvement, Team Building, Strategic Planning, Microsoft Word, Retirement Planning, Call Centers, Customer Service, Public Speaking, Account Management, Budgets, Management Consulting, Change Management, Project Management, Coaching, Team Leadership, Performance Management, Training, Insurance
Education
Central Michigan University 1995 — 1997
MSA, Business
Wayne State University
Bachelor of Arts, Political Science
The Auto Club Group September 1998 - Present
Skills
Relational Databases, Cornerstone iBank..., Database Marketing, Information Technology, ODBC, Management Accounting, Microsoft Access, Microsoft Excel, Customer Service, Business Travel, Travel Management
Education
Bellevue University 1997 — 1998
Bachelor of Science (BS), Computer Information System
Dongbei University of Finance and Economics 1988 — 1992
English and Economics
The Auto Club Group February 2011 - Present
Bill Jacobs Volkswagen June 2008 - January 2011
Bill Jacobs Volkswagen August 2004 - June 2008
Bill Jacobs Volkswagen December 2000 - August 2004
Batavia Amoco June 1992 - December 2000
Illinois Air National Guard June 1992 - December 1994
United States Air Force March 1989 - June 1992
Skills
Automotive, Customer Service, Automotive Aftermarket, Customer Satisfaction, Automotive Repair, Customer Retention, Training, Sales Management, Warranty, Microsoft Office, Outlook, Account Management, Dispute Resolution, PeopleSoft, Field Work, Mobile Office, Process Improvement, Team Building, Vehicles
Education
Benedictine University 2006 — 2008
B.A., Business Administration and Management, General
College of DuPage 1996 — 2000
AAS, Automotive Technology
City of Chesterfield Township July 2014 - Present
Blue Cross Blue Shield of Michigan February 2011 - February 2014
Blue Cross Blue Shield of Michigan July 2010 - February 2011
Blue Care Network March 2007 - July 2010
The Auto Club Group August 2005 - March 2007
The Auto Club Group April 2001 - August 2005
Skills
Process Improvement, Leadership, Cross-functional Team..., Program Management, Management, Training, Change Management, Operations Management, Project Management, Analysis, Human Resources, Team Leadership, Strategic Planning, Data Management, Microsoft Office, Team Building, Staff Development, Customer Service, Leadership Development, Vendor Management, Health Insurance, Organizational..., Call Centers, Insurance, Budgets
Education
Central Michigan University 2005 — 2007
MSA, Leadership
University of Pheniox 1997 — 2000
BS, Business Information System
Oakland University 1995 — 1997
Southfield Lathrup High School
The Auto Club Group August 2014 - Present
The Auto Club Group June 2006 - Present
Skills
Property & Casualty..., Insurance, Commercial Insurance, Sales, Term Life Insurance, Life Insurance, Sales Operations, Underwriting, Sales Management, Homeowners, Management, Casualty, General Insurance, Liability, Health Insurance, Workers Compensation, Team Building, Leadership, Umbrella Insurance, Account Management, Marketing, Selling
Education
Benedictine University
BS, Biology, Physics, Chemistry, Mathematics
St Edwards
The Auto Club Group October 2003 - Present
Forest Park Chamber of Commerce & Development 2003 - 2010
Genworth 2002 - 2003
MCI 1999 - 2002
Lutheran Social Services 1998 - 1999
Individual Advocacy Group 1997 - 1999
Education
North Park University 1995 — 1998
B.A., Sociology
Augustana College 1990 — 1994
Galesburg High School 1986 — 1990
The Auto Club Group October 2007 - Present
The Auto Club Group February 2004 - Present
AAA Auto Club South February 2004 - September 2007
JP Morgan Chase January 2002 - October 2002
FACS Group January 1996 - November 2001
Skills
Customer Service, Outlook, Performance Management, Training Delivery, Customer Satisfaction, Insurance, Call Center, Instructional Design, Training, Instructor-led Training, Employee Training, Leadership, Customer Retention, Process Improvement, Call Centers, Coaching, Needs Analysis, Team Building, Leadership Development, Customer Experience
Education
Bergen Community College 1991 — 1992
Accounting
Kearny High School 1988 — 1991
Eberl Claims Service Inc. March 2013 - Present
The Auto Club Group July 2011 - December 2012
American Family Insurance 1996 - 2008
Skills
Real Estate Transactions, Property & Casualty..., Property Claims, Insurance, Claim, Third Party Liability, Customer Satisfaction, Customer Retention, Customer Experience, Contractors, Contract Negotiation, Negotiation, Social Networking, Subrogation, Loss Adjusting, Crisis Communications, Disaster Response, Report Writing, Investigation, Compliance
Education
Fox Valley Technical College 2005 — 2005
Certification, Home construction
Augsburg College 1991 — 2000
BA, Finance
J. Jill July 2014 - Present
Lucky Brand Jeans February 2013 - July 2014
United Colors of Benetton May 2010 - February 2013
The Auto Club Group June 2006 - June 2010
Special Events Staffing Agency September 2003 - June 2006
EXPRESS July 2003 - June 2006
Skills
Merchandising, Customer Service, Inventory Management, Retail, Sales, Retail Sales, Coaching, Team Building, Visual Merchandising, Sales Management, Loss Prevention, Store Management, Hiring, Recruiting, Training, Leadership, Team Leadership, Customer Retention, Apparel, Driving Results, Fashion, Management, Store Operations, Profit
Education
National Louis University
Master of Arts, Teaching; Elementary Education
Bradley University 2002 — 2006
Bachelors in Science, Advertisng Marketing
Bradley University
Bachelor of Science, Communications; Advertising
The Auto Club Group October 2013 - Present
The Auto Club Group July 2013 - October 2013
AAA Auto Club South November 1998 - July 2013
Walt Disney World October 1996 - 1999
AAA Auto Club South May 1996 - November 1998
Cedars Travel October 1993 - February 1996
Air Canada September 1984 - June 1993
Skills
Leisure, Travel Management, Management, Tourism, Customer Satisfaction, Sales, Hotels, Account Management, Insurance, Business Travel, Sales Management, Travel Planning, Vacation, Leisure Travel, Customer Service, Tour Operators, Cruises
Education
Baruch College, City University of New York (CUNY) 1975 — 1977
The Auto Club Group 1990 - Present
Spec Tree Systems (STS) 1989 - 1989
Dow Corning 1984 - 1989
Skills
Property & Casualty..., Call Centers, Continuous Improvement, Change Management, Internal Audit, IT Audit, Fraud Detection, Quality Auditing, Business Intelligence, Vendor Management, Project Management, Claims Management, Customer Satisfaction, Process Improvement, Business Process...
Education
Central Michigan University 1978 — 1984
B.S. Liberal Arts, History Major, Computer Science Minor, Music Performance Minor
The Auto Club Group January 2007 - Present
Independent Partylite Consultant April 2010 - January 2013
Coldwell Banker Primus Realty June 2005 - March 2007
Zales Jewelers November 2006 - January 2007
Paige Personnel June 2006 - January 2007
DuPage Credit Union December 2005 - June 2006
Zales Jewelers September 2003 - December 2005
Sears October 1997 - September 2003
Skills
Event Planning, Sales, Customer Service, Customer Satisfaction, Time Management
Education
Aurora University 2002 — 2005
Bachelor of Arts, Marketing
Waubonsee Community College 1999 — 2001
Associate of Science, Business
BDO USA, LLP October 2013 - Present
Archdioceses of Detroit February 2012 - Present
Audit Consulting 2006 - June 2012
Inner City Exposure Foundation, Inc 2006 - 2012
Metaldyne 2009 - 2010
Metaldyne 2008 - 2009
venteon 2007 - 2009
Internal Audit Consultant 1991 - 2009
Quicken Loans 2007 - 2008
The Auto Club Group 1989 - 1994
Skills
Internal Audit, Auditing, Internal Controls, Financial Reporting, Risk Management, Management, Accounts Payable, Payroll, Project Management, Software Documentation, Risk Assessment, Accounts Receivable, Integration, Sarbanes-Oxley, Purchasing, Testing, Financial Analysis, Accounting, Sarbanes-Oxley Act, Process Improvement, Leadership, Budgets, Strategy, Managerial Finance
Education
Adrian College 1983 — 1985
BBA, Accounting & Business Administration
The Auto Club Group July 2014 - Present
Liberty Mutual Insurance August 1999 - July 2014
Liberty Mutual Insurance January 2011 - November 2012
Liberty Mutual Insurance August 1999 - December 2010
GEICO June 1995 - June 1999
AIG Europe March 1988 - June 1995
Skills
Communication, Project Management, Goal Oriented, Achieving Results, Leadership, Call Center Development, Cross Selling, Value Based Selling, Voluntary Employee..., Sales Prospecting, Goal-driven leader, Exceptional People..., Exceed Sales Goals, Call Centers, Management, Customer Service, Property & Casualty..., Training, Sales, Customer Satisfaction, Selling, Employee Benefits, Customer Retention, Insurance, Program Management, Coaching, Direct Sales, Sales Presentations, Life Insurance, Whole Life, Term Life Insurance, Fixed Annuities, Cold Calling, Homeowners, Casualty, General Insurance, Claim, Workers Compensation, Health Insurance, Liability, Disability Insurance, Universal Life, Marketing Strategy, Team Building
Education
Ashford University 2010 — 2011
MA, Organizational Management
Rollins College 2000 — 2004
Organizational Communication, Business, 3.13
Aflac June 2012 - Present
The Auto Club Group January 2000 - May 2012
Farm Bureau of Michigan September 1998 - December 2000
Berne Enterprise 1987 - 1988
Skills
Property & Casualty..., Casualty, Umbrella Insurance, Term Life Insurance, Insurance, Commercial Insurance, Health Insurance, General Insurance, Life Insurance, Whole Life, Liability, Homeowners, Universal Life, RV, Renters, Sales
Education
Central Michigan University 1987 — 1993
Bachelor of Business Administration (B.B.A.), Managment
The Auto Club Group January 2010 - Present
Borders February 2007 - January 2010
Borders September 2005 - February 2007
Skills
PeopleSoft, HRIS, Human Resources, Payroll, Metrics, Benefits Administration, Applicant Tracking..., Vendor Management, Employee Benefits, Onboarding, Employee Training, College Recruiting, Interviews, Hiring, Leadership, Employee Engagement, Process Improvement, Sourcing, New Hire Orientations, Organizational...
Education
Baker College Business and Corporate Services 1995 — 2000
BBA, Human Resources Management
The Auto Club Group 2006 - Present
Skills
Property & Casualty..., Insurance, Sales Management, Salesforce.com, Life Insurance, Umbrella Insurance, Casualty, General Insurance, Underwriting, Customer Service, Workers Compensation, Term Life Insurance, Commercial Lines, Commercial Insurance, Casualty Insurance, Liability, Health Insurance, Whole Life, Brokers, Sales, Team Building
Education
The Travel Institute 2011 — 2011
CTA
Aspen University
MBA, Business
Metropolitan State University
BA, Natural Science
American Institute for CPCU
CPCU, Insurance
The Auto Club Group July 2014 - Present
The Auto Club Group July 2012 - Present
AAA Michigan 2006 - 2010
Infinity Airways DBA Daylight Air May 1994 - May 1995
Comerica Bank January 1985 - January 1995
Skills
Insurance, Customer Service, Property & Casualty..., Business Analysis, Call Centers, Underwriting, Management, Process Improvement, Casualty, General Insurance, Term Life Insurance, Health Insurance, Life Insurance, Commercial Insurance, Casualty Insurance
Education
Baker College Business and Corporate Services 2014 — 2017
Current Student, Business, Management, Marketing, and Related Support Services
Baker College of Clinton Township 2005 — 2008
Associate's Degree, Business Administration and Management, General
Heartland Healthcare Knollview April 2012 - Present
ProStep Rehab February 2012 - Present
UBS March 2006 - April 2009
Edward Jones February 2002 - October 2005
The Auto Club Group June 1974 - September 2001
Skills
Public Speaking, Customer Service, Non-profits, Fundraising, Long-term Care, Leadership, PowerPoint
Education
Baker College of Muskegon 2009 — 2011
Associate of Applied Science, Occupational Therapist Assistant, 3.90
Siena Heights University
Bachelor of Arts (B.A.), Business Administration
Doyle & Ogden Insurance October 2004 - Present
The Auto Club Group January 2002 - October 2004
Skills
Licensed Property &..., Health Insurance, Life Insurance, Commercial Insurance, Long Term Care Insurance, Annuity Sales, Variable Annuities, Professional Liability, Insurance Claims
Education
Aquinas College 1997 — 2001
Bachelor of Science (B.S.), Mathematics
The Auto Club Group June 2003 - Present
Education
Benedictine University 1979 — 1983
BS, Biology
The Auto Club Group June 2013 - Present
DSW November 2008 - Present
The Auto Club Group December 2006 - June 2013
Skills
Customer Service, Insurance, Health Insurance, Customer Satisfaction, Property & Casualty..., General Insurance, Sales, Liability, Outlook, Leadership, Microsoft Word, Microsoft Excel, Administrative..., Office Management, Peer Mediation, Behavioral Science
Education
Bellevue University 2010 — 2012
Bachelor’s Degree, Behavioral Sciences
Oliver Wyman September 2013 - Present
The Auto Club Group May 2012 - September 2013
Ally Financial Inc. January 2011 - May 2012
GMAC Insurance June 2007 - May 2009
Skills
CAS Exams 1,2,3F,3L,4,6, SAS, Actuarial Science, Predictive Modeling, Financial Modeling, Pricing, Business Intelligence, Emblem, Segmentation, Management, Product Management, Underwriting, Reinsurance
Education
Central Michigan University 2009 — 2013
MS (Incomplete), Economics
Central Michigan University 2009 — 2010
BS, Economics
The Auto Club Group October 2004 - July 2013
AAA Wisconsin October 2004 - July 2013
The Mark Travel Corporation October 2003 - January 2004
Panera Bread April 2000 - June 2003
Sheraton Four Points Hotel January 2000 - May 2000
Characters & Collectibles July 1999 - January 2000
Mount Mary College January 1999 - June 1999
Six Flags Great America January 1998 - May 1998
Villa Clement & Clement Manor Nursing Homes September 1990 - January 1998
Milwaukee Public Museum August 1996 - December 1996
Skills
Customer Service, Microsoft Word, PowerPoint, Microsoft Excel
Education
Mount Mary College 1996 — 2000
Bachelors, Hotel & Restaurant Management
Alverno College 1994 — 1998
Bachelors, Business & Management
The Auto Club Group August 2002 - Present
Skills
Claim, Casualty, Property & Casualty..., Casualty Insurance
Education
University of Toledo College of Law 1979 — 1982
J.D., Business Law
Central Michigan University 1975 — 1979
B.S. in Business Adminisration, Management
The Auto Club Group July 2006 - Present
Casualty Assurance January 2000 - August 2006
Skills
Property & Casualty..., Umbrella Insurance, Casualty, Underwriting, Insurance, Sales, Whole Life, Disability Insurance, Term Life Insurance, Commercial Insurance, General Insurance, Liability, Health Insurance, Commercial Lines, Life Insurance, Homeowners, Workers Compensation, Universal Life, Fixed Annuities, Claim, Casualty Insurance
Education
Brown College 1984 — 1988
Communications
Mutual of Omaha May 2015 - Present
The Auto Club Group December 2007 - January 2015
Securitas July 2004 - September 2009
First National Bank of Omaha 2007 - 2008
Skills
Customer Satisfaction, Team Building, Customer Service, Operations Management, Team Leadership, Process Improvement, Leadership Development, Customer Retention, Coaching, Customer Experience, Workforce Management, Outlook, Performance Management, Microsoft Office, Leadership, Training
Education
Bellevue University 2009 — 2012
Bachelor's degree, Business Administration, Management and Operations
Metropolitan Community College 2006 — 2009
Associate's degree, Business Administration and Management, General
Vanguard September 2014 - Present
Springleaf Financial Services October 2013 - August 2014
Mohawk Industries March 2013 - September 2013
WorldPay December 2012 - March 2013
First Data Corporation August 2012 - December 2012
The Auto Club Group December 2011 - July 2012
Accenture Technology Solutions September 2008 - November 2011
Accenture Technology Solutions September 2007 - August 2008
Tata Consultancy Services 2001 - 2007
Skills
Informatica, Oracle, Software Project..., Ab initio, Callidus TrueComp, DB2/SQL, SQL Server, PL/SQL, ICM, Data Warehousing, Microsoft SQL Server, Xactly Incent, TrueComp, Callidus, Varicent, Visio, Data Marts, Business Intelligence, Performance Tuning, Ab Initio, Data Integration, Integration, Business Process, SDLC, ETL, Business Analysis
Education
Bharathidasan University 1996 — 2000
Bachelor of Engineering, Electrical and Electronics
Shanmugha Arts, Science, Technology and Research Academy 1996 — 2000
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
The Auto Club Group January 2015 - Present
Nationwide Insurance October 2013 - January 2015
Nationwide Insurance March 2007 - October 2013
Allstate Insurance March 1996 - March 2007
Skills
Insurance, Leadership, Insurance Law, Liability, Policy, Risk Management, Strategy, Litigation, Arbitration, Legal Research, Litigation Management, Claim, Product Liability, Legal Liability
Education
University of Illinois at Chicago
M.B.A
California Western School of Law 1992 — 1994
J.D
Bemidji State University 1987 — 1990
B.A, Political Science; Political Science
AAA Auto Club South July 2004 - Present
The Auto Club Group July 2004 - Present
The Auto Club Group July 2004 - Present
Skills
Customer Service, Insurance, Property & Casualty..., Senior Group Membership..., Sales Presentations, Field Sales, Customer Retention
Education
Barry University 1998 — 1999
Clinical/Medical Social Work
King University, Montclair State University, New Jersey
Associate of Arts and Sciences (A.A.S.), Psycology
The Auto Club Group August 2014 - Present
Skills
Human Resources, Recruiting, Recruitment Advertising, Staffing Services, Event Management, Microsoft Excel, Microsoft Office, Research, Customer Service, Call Center..., Business Objects, Kronos, SharePoint, TotalView, PeopleSoft, Employee Benefits
Education
Central Michigan University 2012 — 2013
Masters of Science Administration
Bowling Green State University 2007 — 2011
Bachelor of Science in Mathematics
Coop~de~Grille, LLC September 2010 - Present
The Auto Club Group August 2007 - August 2011
Skills
Public Speaking, Customer Service, Microsoft Office, Cooking, Insurance, Leadership, Customer Satisfaction, Property & Casualty..., Training, Catering, PowerPoint, Event Planning
Education
American InterContinental University 2013 — 2015
Master's, in Business Administration, Human Resources Management/Project Management
American InterContinental University 2010 — 2012
Bachelor's, in Business Administration, Human Resources Management/Project Management
Wayne County Community College District 2003 — 2005
Associates, of Arts in Business Administration
Automobile Club of Michigan(AAA) September 1985 - Present
The Auto Club Group August 1985 - Present
Skills
Property & Casualty..., Insurance, Casualty, Life Insurance, Commercial Insurance, Liability, Underwriting, Legal Liability, Claim, Commercial Lines, Workers Compensation, Universal Life, Professional Liability, Long-term Care, Claims Management, Renters, Retirement Planning, Employee Benefits, Long Term Care Insurance
Education
Central Michigan University 1998 — 2000
Master's degree Human Resources, Human Resources Management/Personnel Administration, General
University of Michigan-Flint 1981 — 1984
Bachelor's degree Business Management & Marketing, Business/Managerial Economics
Michigan State University 1979 — 1981
Business Administration and Management, General
The Auto Club Group May 2001 - Present
Strategic Staffing Solutions May 2001 - April 2007
Kumaran Systems December 1999 - April 2001
Skills
Business Analysis, Requirements Gathering, Informatica, Data Warehousing, SDLC, Solution Architecture, Enterprise Architecture, Data Modeling, IT Strategy, Software Project...
Education
Annamalai University 1992 — 1996
Engineering, Electrical and Electroincs
The Auto Club Group October 2007 - Present
Manpower October 2005 - October 2007
Discovery Counseling September 2003 - July 2005
Skills
Customer Service, Microsoft Office, Telephony, D2000, MS Outlook, psychology, counseling, group planning and..., group therapy, Interviewing Skills, filing, typing, Phone Etiquette, multiline phone, Secretarial Skills
Education
Davenport University 2006 — 2009
MBA, Human Resources Development
Adrian College 1999 — 2003
BA, Psychology
The Auto Club Group January 2006 - Present
DSW SHOES January 2008 - Present
Education
Bellevue University
BS, Behavioral Science
Hamilton College
AS, Criminal Justice
AAA CHICAGO MOTOR CLUB October 2011 - Present
The Auto Club Group May 2011 - September 2011
Skills
Customer Service, Mac OS X, Photoshop, InDesign, Excel, Writing, Microsoft Office, Time Management, Multitasker
Education
Central Michigan University 2007 — 2011
Bachelor of Science in Business Administration, Marketing
VRS Valve Reconditioning Services BV December 2013 - Present
Faline Trailer Repairs, LLC March 2011 - August 2012
The Auto Club Group May 1999 - December 2009
Skills
Administrative..., Customer Service, Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Office Management, Office Administration, Teamwork, Spreadsheets, Employee Training, Employee Management, Payroll Cards, QuickBooks, General Insurance, Accounts Receivable, Accounts Payable
Education
American InterContinental University 2004 — 2006
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Lincoln Park High School 1993 — 1996
Diploma
The Auto Club Group June 2013 - Present
Red Angle Spanish April 2012 - June 2013
Central Michigan University August 2010 - May 2011
PulteGroup May 2010 - August 2010
Skills
E-Learning, Microsoft Office, Teaching, Instructional Design, Photoshop, Social Media, HTML, Project Management, Research
Education
Wayne State University 2013 — 2016
Master of Education (M.Ed.), Instructional Technology
Central Michigan University 2006 — 2011
Bachelor's degree, Business Administration and Management, Music Theory and Composition
The Auto Club Group January 2005 - Present
Skills
Call Center, Property & Casualty..., Insurance, Customer Service, Claim, Customer Satisfaction, Call Centers, Health Insurance, Customer Retention, General Insurance
Education
Calvin College
The Auto Club Group February 1988 - Present
RPT 1995 - Present
Education
Baker College of Allen Park
Bachelor of Business Administration (B.B.A.), Entrepreneurship
Detroit College of Business
Lawrence Technological University
MacKellar Associates May 2013 - Present
Digmshift Group, LLC March 2013 - Present
Tappers Pub February 2013 - Present
Tappers Pub February 2013 - Present
The Auto Club Group May 2010 - October 2012
Skills
Photography, Photoshop, Photojournalism, Flyer Design, Social Media, Social Networking, Public Speaking, Customer Service, Time Management, Microsoft Excel, PowerPoint, Microsoft Office
Education
Central Michigan University 2008 — 2012
Bachelor of Arts (B.A.), 2D Art, 3.4
The Auto Club Group Life SpecialistAAA Life Insurance CompanyMay 1979 - Present
Education
Cardinal Stritch University
Bachelor's Degree
Marquette University 1972 — 1975