AAA-MICHIGAN Company
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AAA-MICHIGAN Employees
Active Aero Group July 2014 - Present
University of Michigan November 2013 - June 2014
Burroughs Payment Systems June 2012 - January 2013
Contractor to Ford Motor Company November 2011 - July 2012
MMR, LLC June 2006 - November 2011
AAA Michigan August 2006 - June 2007
Ford Motor Company contractor June 1999 - March 2006
CMS Energy 1996 - 1998
General Motors Powertrain 1993 - 1996
Skills
Mentoring, Coaching, Instructional Design, Vendor Management, Customer Service, Project Planning, Planning, Scheduling, Creative Problem Solving, Metrics, Program Management, MS Project, Technical Training, PMP, Automotive, Problem Solving, Team Leadership, Process Improvement, Technical Writing, Team Management, Process Scheduler, Project Management, Marketing, Leadership, Training, SharePoint, Sales, Team Building, Time Management, Change Management, SDLC, Software Documentation, Access, Business Development, Employee Training, Budgets, Cross-functional Team..., Consulting, Enterprise Software, Customer Satisfaction, Business Process..., Marketing Strategy, Networking, Strategic Planning, Resource Management, Visio, Management, Project Portfolio..., Business Analysis, Six Sigma
Education
University of Michigan 1999 — 2004
Human Performance Improvement, Workforce Development and Training
Michigan State University
Bachelors, Advertising
Allstate January 2013 - Present
Allstate Insurance November 1989 - Present
AAA Michigan January 1983 - October 1989
Skills
Sales Management, Business Planning, Written & Oral..., Recruiting, Insurance, Marketing Strategy, Business Coaching, Project Management, Sales Presentations, Direct Sales, Series 6, Strategic Planning, Building Relationships, Marketing, Coaching, Sales, Training Facilitation, New Business Development, Property & Casualty..., General Insurance, Strategy, Training, Fixed Annuities, Employee Benefits, Management, Sales Process, Small Business, Term Life Insurance, Leadership, Retirement, Casualty, Commercial Insurance, Finance, Commercial Lines, Health Insurance, Casualty Insurance
Education
University of Phoenix 2004 — 2006
BS, Business Administration
Eastern Michigan University 1979 — 1982
Business Administration and Management, General
Howell High School, Howell Michigan
Sidley Austin LLP 2015 - Present
Sidley Austin LLP 2012 - 2015
General Growth Properties 2001 - 2010
Dade Behring 1998 - 2001
Frito Lay 1997 - 1998
Alberto Culver 1992 - 1997
AAA Michigan 1990 - 1992
Deloitte & Touche 1988 - 1990
Skills
Financial Analysis, Due Diligence, Forecasting, Financial Reporting, Real Estate, Budgets, Leadership, Mergers & Acquisitions, Accounting, Financial Modeling, Internal Audit, Process Improvement, Strategic Financial..., Retail, Analysis, Cash Management, Variance Analysis, Project Planning, Accounting System, Loans, Collaboration, Building Relationships, Capital Budgeting, Budget Process, Strategy, Enterprise Risk..., Strategic Planning, Real Estate Economics, Auditing, Acquisitions, Team Management, Contract Negotiation, International Business, Investor Relations
Education
Michigan State University 1984 — 1988
BA, Accounting
Harsh Marine Services July 2014 - Present
PCI - Property Casualty Insurance Association of America 2010 - Present
Grange Insurance September 2008 - Present
Grange Insurance March 2006 - September 2008
American Family Insurance November 2002 - March 2006
Nationwide Insurance October 1996 - November 2002
AAA Michigan December 1995 - October 1996
Novak Engineering May 1992 - December 1995
Skills
Process Improvement, Insurance, Claim, Claims Management, Vendor Management, Management, Property & Casualty..., Liability, Training, Team Building, Quality Assurance, General Insurance, Program Management, Marine Captain, Subrogation, Commercial Insurance, Marine Insurance, Marine Industry, marine inspection, Project Management, Project Planning, Casualty, Casualty Insurance, Negotiation
Education
Mariners Learning System 2012 — 2012
Marine Captain's License, Marine Captain (OUPV 6 Pack)
Central Michigan University 2000 — 2003
MSA, Information Resource Technology
Western Michigan University 1989 — 1994
BSA, Criminology
CIPS 2012 - Present
Global Business Council 2012 - Present
Women's Council of Realtors 2012 - Present
Michael Saunders and Company December 2005 - Present
Ziggy's Eastpointe Sportscards, the second largest electronic inventory in the world! January 1988 - Present
Bay Harbour Condominium Association 2008 - January 2014
AAA Michigan 1983 - 1990
Skills
Waterfront, Condos, Short Sales, Single Family Homes, Vacation Homes, Real Estate
Education
University of Detroit Mercy 1974 — 1976
MBA, Business
Michigan State University 1965 — 1969
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
WestPoint Financial Group June 2014 - Present
Republic Services October 2013 - June 2014
Liberty Mutual Insurance June 2006 - October 2013
AAA Michigan February 2001 - June 2006
Jackson Radio Works 1997 - 1999
Brighton Basketball Club July 1996 - October 1997
Skills
Insurance, Recruiting, Property & Casualty..., Strategic Planning, Life Insurance, General Insurance, Underwriting, Fixed Annuities, Term Life Insurance, Health Insurance, Whole Life, Casualty, Liability, Leadership, Account Management, Customer Retention, Disability Insurance, Employee Benefits, Property, Sales, Sales Management, Sales Operations, Training
Education
Indiana Wesleyan University 2008 — 2009
Bachelor of Arts (B.A.), Business Administration and Management
Spring Arbor University 1992 — 1996
Business Administration and Management, General
South Adams High School 1987 — 1992
AAA Michigan April 2013 - Present
Skills
Insurance, Property & Casualty..., Health Insurance, Underwriting, Customer Service, General Insurance, Life Insurance, Call Centers, Training, Casualty Insurance, Leadership, Team Building
Education
Central Michigan University 2013 — 2015
Bachelor's Degree, Business Administration and Management, General
Renaissance High School 1994 — 1997
American Baptist Home Mission Societies March 2012 - Present
Chief Investment Officer/Treasurer August 2011 - March 2012
AEGIS Insurance Services March 2001 - March 2011
AAA Michigan August 1993 - March 2001
USF&G 1988 - 1992
Skills
Fixed Income, Hedge Funds, Equities, Investments, Portfolio Management, Asset Allocation, Derivatives, Funding, Cash Flow, Asset Management, Risk Management, Financial Analysis, Cash, Capital Markets, Executive Management, High Yield, Forecasting, Portfolios, Bonds, Policy, Investment Strategies, Enterprise Risk..., Liquidity, Insurance, Hedging, Alternative Investments, Fund Of Funds, Bloomberg, ALM, Mutual Funds, Financial Markets, Investment Advisory, Portfolio Optimization, Pension Funds, Institutional Investors, Cash Management, Currency, Risk, Credit Analysis, Stocks, Fixed Income Products, Treasury Management, ETFs, COSO, Asset Managment, Finance, Financial Risk, Financial Services, Banking, Treasury
Education
Loyola University Maryland 1976 — 1978
MBA, Finance
Washington and Lee University 1970 — 1974
BA, American History/Sociology
Garden City High School, NY 1967 — 1970
W.W. Grainger October 2010 - Present
Mill Steel Company May 2010 - October 2010
Van Andel Global Trade Center August 2009 - May 2010
AAA Michigan May 2009 - August 2009
Regional Math and Science Center May 2009 - August 2009
Federal Credit Union October 2006 - May 2009
Franklin High School January 2006 - June 2006
Education
Grand Valley State University
Finance, Finance and Marketing
DFCU Financial January 2014 - Present
Dearborn Area Chamber of Commerce March 2008 - Present
Dearborn Chamber of Commerce 2008 - Present
AAA Michigan September 1986 - February 2009
Skills
Google+, Public Relations, Event Planning, Press Releases, Media Relations, Event Management, Community Development, Corporate Communications, Crisis Communications, Publicity, Leadership, Sponsorship, Nonprofits, Public Speaking, Copywriting, Volunteer Management, Facebook, Newsletters, Fundraising, Social Media, Speech Writing, Internal Communications, Strategic Communications, Social Networking, Marketing Communications, Social Media Marketing
Education
Central Michigan University 1992 — 1994
Masters of Science & Administration, Public Relations
Western Michigan University 1980 — 1984
Bachelor of Arts, Communications/Journalism
Accident Fund Insurance Company of America October 2003 - Present
TechSmith Corporation August 2014 - December 2014
Digital Fusion, Inc July 1998 - October 2003
Michigan National January 1998 - July 1998
Allmerica/Citizens Insurance Company of America April 1993 - January 1998
AAA Michigan May 1988 - April 1993
Skills
Data Warehousing, Insurance, Problem Solving, PL/SQL, Enterprise Architecture, ETL, Data Modeling, Mentoring, Technical Leadership, Data Integration, Performance Tuning, SDLC, Oracle, SQL, Software Development, Information Technology
Education
Lake Superior State University 1984 — 1988
Computer Information Systems Management, Computer Programming
OneAmerica Financial Partners Inc. May 2014 - Present
OneAmerica October 2006 - May 2014
General Electric (GE) 2001 - 2006
AAA Michigan 1995 - 2001
Skills
Life Insurance, Mutual Funds, Insurance, Fixed Annuities, Strategic Financial..., Six Sigma, Variable Annuities, Term Life Insurance, Long Term Care Insurance, Whole Life, Universal Life, Variable Life, Marketing Communications, Marketing
Education
The American College 2013 — 2013
Retirement Income Certified Professional (RICP)
The American College 2007 — 2010
Chartered Life Underwriter (CLU), Advanced Life Insurance
The American College 2007 — 2010
Chartered Financial Consultant (ChFC), Advanced Financial Planning
The American College 2007 — 2010
Chartered Advisor for Senior Living (CASL), Medicare/Social Security/Long Term Care
Central Michigan University 1997 — 2000
Masters, General Administration
Insurance Institute of America 1996 — 1999
Associate in Risk Management (ARM), Risk Management
Michigan State University - The Eli Broad College of Business 1989 — 1993
Bachelors, Marketing
Assura, Inc. September 2012 - Present
Genworth Financial July 2007 - September 2012
Capital One 2002 - 2007
General Motors 1995 - 2002
General Motors 1995 - 2002
AAA Michigan 1988 - 1996
Skills
IT Audit, IT Governance, IT Risk, CISA, Sarbanes-Oxley Act, Internal Audit, Enterprise Risk..., Business Continuity, Internal Controls, Auditing, Risk Assessment, Information Security, Risk Management, COBIT, Information Security..., Process Improvement, Financial Risk, Financial Reporting, Governance, Business Process...
Education
Central Michigan University 1991 — 1993
MS, Business Admin
Michigan State University 1971 — 1975
BA, Communications
Press Here May 2013 - Present
NOAA March 1999 - March 2013
Wildlife Habitat Council October 1995 - May 1998
B'nai B'rith Women (now Jewish Women International) October 1993 - July 1995
U.S Sen. Donald W. Riegle May 1992 - October 1993
State of Michigan February 1991 - July 1991
Michigan Department of Commerce October 1987 - February 1991
AAA Michigan October 1986 - October 1987
The Daily Tribune August 1973 - October 1986
Skills
Speech Writing, Internal Communications, Public Relations, Journalism, Editing, Spokesperson, Public Affairs, Publications, Community Outreach, Government, Web Content, Storytelling, Research, Strategic Communications, AP Style, Environmental Awareness, Public Speaking, Policy, News Writing, Copy Editing, Media Studies, Editorial, Event Management, Communications Planning, Science writing, Media Relations, Proofreading, Plain Language, Science Journalism, Magazines, Interviews, Politics, Corporate Communications, Message Development, Technical Writing, Copywriting, Blogging, Public Policy, International Relations, Feature Articles, Communication Training, Web Content Management, Community Development, Press room..., Media training, Plain Language training
Education
Eastern Michigan University
English Language and Literature, General
The Auto Club Group March 2013 - Present
Live Memories Forever August 2012 - Present
The Dance Academy September 2011 - June 2014
AAA Michigan August 1998 - March 2013
The Auto Club Group June 1995 - August 1998
The Auto Club Group January 1989 - August 1998
Karen's Dance Studio September 1994 - May 1996
Henderson Dance Academy February 1980 - June 1994
The Auto Club Group September 1988 - January 1989
The Auto Club Group November 1987 - September 1988
Skills
Active Directory, Troubleshooting, XP, Insurance, Windows Server 2003, Exchange 2007, CISCO Print Solutions, RightFax, Exchange 2010, Microsoft Office, Microsoft Exchange, Windows Server, Windows 7, Cloud Computing, Software Installation, Security, Project Management, Windows, Hardware, Citrix, Servers, Integration, Disaster Recovery, Unix, System Administration, Windows XP, Call Centers, Cisco Technologies, Access, Software Documentation
Education
Madonna University 1987 — 2016
Business
The Dance Academy 2004 — 2014
Dance
New Horizons 1995 — 2013
MCSE Certification in NT, Microsoft Certification classes
ITIL V3 Certification 2008 — 2008
Information Technology
Livonia Public Schools Continuing Ed 2002 — 2004
Dance
Schoolcraft College 1984 — 1986
Associates, Business
PharMEDium Healthcare June 2013 - August 2014
Teleflex Medical 2006 - 2012
WidePoint 1999 - 2006
Abbott Laboratories 1993 - 1999
AAA Michigan 1989 - 1993
Dow Chemical 1985 - 1989
Skills
PMP Certified, Strong Customer Focus, Excellent Communication..., Project Management..., Time Management, Relationship Management, Schedule Management, Team Facilitation, Liaison, Team Building, Problem Solving, Analysis, Business Systems, Process Improvement, Diverse Business..., Virtual Teams, PMP, Budgets, PMO, Business Intelligence, Project Management, SDLC, Business Process, Project Planning, Business Process..., Testing, Management, Cross-functional Team..., Leadership, Enterprise Software, Requirements Analysis, Vendor Management, Project Portfolio..., Software Documentation, MS Project, Visio, Quality Assurance, Integration, Six Sigma
Education
Michigan State University
Bachelor of Science, Computer Science
Ford Motor Company October 2012 - Present
Credit Acceptance July 2007 - November 2012
AAA Michigan February 1998 - January 2007
DTE Energy July 1995 - October 1997
Skills
Access Control, Security Awareness, Websense, Voltage, Leadership, Operating Systems, Data Center, ITIL, Risk Management, Active Directory, Vendor Management, Networking, Security, Network Security, Disaster Recovery, SDLC, Risk Assessment
Education
Eastern Michigan University 2007 — 2009
Master of Science, Information Systems
CDW February 2015 - Present
Sentinel Technologies September 2013 - February 2015
Information Systems Intelligence August 2010 - September 2013
ACD.net March 2009 - August 2010
Intelligen Technology November 2001 - May 2009
AAA Michigan June 2000 - November 2001
Cancable Inc. August 1999 - March 2000
Career Quest July 1998 - August 1999
Skills
VMware, Storage Area Networks, Cisco Technologies, WAN, Network Administration, Active Directory, Switches, Network Design, Cisco IOS, VoIP, Linux, Networking, Security, Routers, Cisco Nexus, Software Installation, SCCM, Cisco UCS, Cisco VoIP, VMware ESX, Microsoft Exchange, CCNA
Education
Lansing Community College 1996 — 1998
Computer Science
The Henry Ford June 2012 - Present
Michigan State University January 2012 - July 2012
The Henry Ford October 2011 - June 2012
The Henry Ford March 2007 - December 2011
Michigan State University 2007 - December 2011
The Henry Ford May 2011 - August 2011
Potbelly Sandwich Works May 2010 - August 2010
AAA Michigan May 2008 - August 2008
Skills
Event Planning, Social Media, PowerPoint, Word, Microsoft Office, Sales, Facebook, Social Networking, Event Management, Public Relations, Hospitality
Education
Michigan State University 2007 — 2011
Bachelor of Arts (B.A.), Hospitality Business
AAA Michigan December 2011 - June 2012
Education
Central Michigan University
Public Relations, Advertising, and Applied Communication
Strive 4 A Safer Drive July 2014 - Present
Michigan Association for Pupil Transportation July 2011 - January 2014
AAA Michigan January 2005 - August 2009
The Auto Club Group January 1985 - August 2009
Skills
Public Speaking, Budgets, Training, Management, Program Management, Policy, Editing, Research, Project Planning, Customer Service, Community Outreach, Team Building, Marketing, Strategic Planning, Leadership, Teaching, Community Development, Time Management, Coaching, Government, Staff Development, Leadership Development, Networking, Public Relations, Team Leadership, Nonprofits, Program Development, Negotiation, Analysis, Process Improvement
Education
Central Michigan University 1992 — 1997
Master of Science, Administration
Eastern Michigan University 1975 — 1979
Bachelor of Science, Education
LEONI April 2014 - Present
Federal-Mogul August 2010 - April 2014
Continental Automotive Systems December 2007 - June 2010
Siemens July 2000 - 2007
Freudenberg- NOK 1999 - 2000
Robert Bosch 1995 - 1997
Robert Bosch July 1989 - July 1995
AAA Michigan 1986 - 1987
Seaway Hospital September 1982 - May 1983
Skills
Fluent German, Certified Facilitator, Executive Coaching, Talent Management, Organizational..., Leadership Development, Performance Management, Facilitators, German, Career Development, Employee Relations, Succession Planning, Leadership, Human Resources, Employee Engagement, Strategy, Strategic Planning, Process Improvement, Program Management, Recruiting, Change Management, Management, Deferred Compensation, Personnel Management, Cross-functional Team..., Training, Learning Management..., Start-ups, Employee Benefits, New Hire Orientations, Labor Relations, Workforce Planning, Onboarding, Facilitation
Education
University of Detroit Mercy 1992 — 1995
Master of Arts, Industrial & Organizational Psychology
Eastern Michigan University
Bachelor of Arts, International Trade/Marketing
Carolina Conference of SDA July 1997 - Present
AAA Michigan July 1986 - August 1989
Skills
Art, Gardening, Public Speaking, Social Media, Teaching, Classroom Management, Nonprofits, Educational Leadership, Elementary Education, Curriculum Design, Curriculum Development, Classroom, Fundraising, Educational Technology, Distance Learning, Lesson Planning, Editing, Event Planning, Instructional Technology, Staff Development, Teacher Training, K-12, Research, Painting, Multimedia
Education
Andrews University 1981 — 1985
BBA, Marketing
General Motors September 2014 - Present
General Motors June 2013 - Present
General Motors May 2012 - May 2013
Starcom MediaVest Group February 2010 - August 2012
SMG Search May 2008 - February 2010
Doner Advertising February 2007 - May 2008
Traffic.com May 2006 - February 2007
AAA Michigan July 2003 - February 2007
Skills
SEM, Digital Strategy, Search Advertising, PPC, SEO, Global Strategy, Global Marketing, Online Advertising, Online Marketing, Google Adwords, Google Analytics, People Management, Yahoo Search Marketing, Digital Marketing, PowerPoint, Microsoft Office, Excel, DoubleClick, Strategic Planning, Online Branding, Marketing Strategy, Strategic Thinking, Strategic Analysis, Social Media, Social Media Marketing, twitter, Facebook, International..., Social Networking Sites, Online Communications, Advertising
Education
Central Michigan University 1999 — 2002
BAA, Broadcast/Cinematic Arts
University of Detroit Mercy
Robert Brodbeck Photography February 2008 - Present
Associated Press August 1990 - Present
The Auto Club Group September 1981 - March 2008
AAA Michigan September 1981 - February 2008
Skills
Photography, Public Relations, Portraits, Sports, Brochures, Photojournalism, Portrait Photography, Photos, Newsletters, Magazines, Storytelling, Advertising, Camera, Journalism, Multimedia, Editorial, Publications, Video, Internal Communications, Video Editing, Event Photography, Video Production, Editing, Photoshop, News Writing, Creative Direction, Blogging, Press Releases, Publishing, Feature Articles, Copywriting, Commercial Photography, Facebook, Web Content, Adobe Creative Suite, Editorial Photography, On Location
Education
Lansing Community College 1975 — 1978
Associate degree, Arts/Photography
Right Management June 2014 - Present
Career Management Consulting October 2013 - Present
MSX International November 2011 - October 2013
Henry Ford Health System October 2010 - November 2011
Right Management Consultants 1999 - September 2010
Independent Recruiting Consultant 1996 - 1999
WJBK-TV 1995 - 1996
WXYZ-TV 1991 - 1995
AAA Michigan 1989 - 1991
Detroit Medical Center 1986 - 1989
Skills
Talent Acquisition, Interviews, Recruiting, Applicant Tracking..., Onboarding, College Recruiting, Internet Recruiting, Talent Management, Technical Recruiting, Training, Human Resources, Leadership, Coaching, Executive Search, Hiring, Performance Management, Organizational..., Management, Employee Engagement, Team Building, HRIS, Event Planning, Career Development, Screening Resumes, Succession Planning, Career Counseling, Resume Writing, New Hire Orientations, Personnel Management, Temporary Placement, Employee Training, Employee Relations, Leadership Development, Sourcing, Workforce Planning
Education
Michigan State University
Bachelor of Arts, Telecommunications
TFC & Associates Insurance Agency March 2009 - Present
Multi States Insurance Agency March 2009 - Present
Total Insurance July 2002 - November 2008
AAA Michigan June 2000 - July 2002
Hartland Insurance Group December 1995 - June 2000
Skills
Insurance, Professional Liability, Property & Casualty..., Health Insurance, Long Term Care Insurance, Life Insurance, Term Life Insurance, Disability Insurance, Telemarketing, Affinity Group Marketing, Entertainment Insurance, Direct Mail Campaigns, Lead Generation, Commercial Lines..., Medicare Insurance, Travel Insurance, Call Centers, Strategic Prospecting
Education
Michigan State University
B.A., Humanities Interdisciplinary
West Bloomfield High School
AAA Michigan February 2010 - Present
The ASU Group October 2008 - November 2009
Allstate Insurance Company July 1996 - August 2008
US Army Reserve March 2002 - 2006
Kramer Triad Management January 1995 - June 1996
Dard Incorporated September 1990 - December 1994
The Schneider Group January 1989 - January 1990
Monetary Investment Group June 1986 - December 1988
Education
US Army Infantry School 1995 — 1996
Command and General Staff College
Oakland Community College 1973 — 1975
Accounting and Economics
Albion College 1966 — 1970
BA, Liberal Arts
T-Systems June 2000 - Present
gedas July 2000 - December 2006
AAA Michigan March 1998 - June 2000
Visual Services Inc January 1992 - February 1998
Health Alliance Plan January 1989 - July 1991
Honeywell January 1983 - December 1988
Hindustan Teleprinters Ltd March 1980 - August 1982
Development Consultants Pvt Ltd July 1979 - February 1980
Skills
Integration, Program Management, Business Intelligence, Solution Architecture, Project Management, Software Development, Change Management, Data Center, Data Warehousing, Management, Telecommunications, Enterprise Software, Databases, Testing, Leadership, Automotive, Infrastructure, Mainframe, Business Objects
Education
University of Minnesota-Twin Cities 1982 — 1987
Did not graduate, Coursework for M.S. Computer Science
University of Minnesota - Carlson School of Management 1982 — 1984
M.B.A, Information Systems
Indian Institute of Technology, Madras 1974 — 1979
B.S., Mechanical Engineering
Townsquare Media July 2014 - Present
Henry Ford College September 2005 - Present
NETA - InterNational Electrical Testing Association December 2012 - July 2014
Community AIDS Resource and Education Services (CARES) September 2007 - September 2013
WKZO-AM - Midwest Communications Inc. May 2006 - November 2012
WKZO-AM - Fairfield Broadcasting Company April 1997 - October 2004
AAA Michigan 1994 - 1997
Gale Research 1994 - 1995
Manpower/Transpersonnel 1991 - 1993
WADK-AM 1988 - 1990
Skills
Marketing Communications, Editing, Press Releases, Public Relations, Leadership, Community Outreach, Community Development, Newsletters, Non-profits, Social Networking, Human Resources, Social Media, Fundraising, Program Development, Broadcast Journalism, Public Speaking, Event Management, Event Planning, Training, Media Relations, Nonprofits, Social Media Marketing, Corporate Communications, Speech Writing, Team Building, Radio, Volunteer Management, Management, Strategic Planning, Advertising, Crisis Communications, News Writing, Interviews, Email Marketing, Radio Broadcasting, Broadcast, Copywriting, Strategic Communications, Copy Editing, Marketing, Journalism, Teaching, Staff Development, Proofreading, Voiceovers, Blogging, Digital Media, Facebook, Research, Creative Writing
Education
University of Phoenix 2001 — 2005
Bachelor of Science, Business and Management
Henry Ford Community College 1989 — 1992
N/A, Mass Communication, General Education
Insight Insurance Agency July 2012 - Present
Saline City Council 2011 - Present
CDAM 2006 - 2013
Kleinschmidt Insurance April 2009 - July 2012
BRAG 2009 - 2010
Professional Concepts Insurance Agency, Inc. August 2006 - January 2009
AAA Michigan January 1987 - August 2006
Skills
Insurance, Strategic Planning, Health Insurance, Sales Management, Property & Casualty..., Commercial Insurance, General Insurance, Casualty, Underwriting, Professional Liability, Umbrella Insurance, Workers Compensation, Commercial Lines, Legal Liability, Life Insurance, Liability, Customer Service, Long-term Care, Disability Insurance, Homeowners, Term Life Insurance, Whole Life, Inland Marine, Brokers, Employment Practices..., D&O, Claim, Small Business, Property Damage, Universal Life, Employee Benefits, Excess, Flood Insurance, Fixed Annuities, Long Term Care Insurance, Licensed Property &..., Marine Insurance, Sales, Management, Team Building, New Business Development, Marketing, Account Management, Casualty Insurance
Education
Eastern Michigan University 1984 — 1984
milan high 1981 — 1984
AAA Michigan
Skills
Umbrella Insurance, Outlook, Insurance, Underwriting, Term Life Insurance, Licensed Property &..., Business Development, Sales, Property & Casualty...
Education
Grand Valley State University 1999 — 2001
Bachelors, Advertising & Public Relations
Auto Club Group January 2010 - Present
AAA Michigan October 2001 - January 2010
Citizens Insurance Company 1996 - 2001
Skills
Team Building, Property & Casualty..., Business Process..., Customer Service, Project Management, Leadership, Underwriting, Insurance, Program Management, Negotiation, Leadership Development, Customer Experience, Strategy, Information Technology, Management
Education
Eastern Michigan University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
AAA Michigan Senior IT AuditorISACA - Detroit Chapter2005 - Present
ISACA 2000 - 2011
Trinity Health March 1999 - March 2005
Education
Central Michigan University
MSA, Business Administration
Meritor, Inc. September 2014 - Present
Meritor, Inc. January 2012 - September 2014
General Motors July 2011 - January 2012
General Motors April 2008 - June 2011
IABC Detroit June 2009 - June 2010
Madonna University February 2008 - December 2009
General Motors May 2008 - June 2009
General Motors July 2000 - March 2008
General Motors April 1999 - July 2000
AAA Michigan July 1995 - April 1999
Skills
Publications, Corporate Communications, Internal Communications, Public Relations, Blogging, Manufacturing, Media Relations, Crisis Communications, Speech Writing, Press Releases, Automotive, Strategic Communications, Employee Engagement, Newsletters, Marketing Communications, Press Material..., Press Kit Development, Press Release..., Strategic..., Executive..., Intranet Strategy
Education
Central Michigan University
MSA, Business Administration
University of Michigan-Dearborn 1979 — 1983
BA, English with minor in Communications
Blue Cross Blue Shield of Michigan October 2006 - Present
Blue Cross Blue Shield of Michigan October 2006 - Present
JFL Diversified 2001 - Present
Black Bow Tie Affairs March 2008 - November 2010
AAA Michigan June 2000 - March 2006
AAA of Michigan May 2000 - March 2006
Nationwide Automotive April 1999 - November 2002
American General Life and Accident (AIG) May 1999 - June 2000
Detroit Medical Center October 1997 - April 1999
Oakwood Nursing Services November 1996 - March 1998
Skills
Healthcare, Health Insurance, Human Resources, Program Management, Training, Employee Benefits, Analysis, Call Centers, Insurance, Marketing, Process Scheduler, Customer Service
Education
Henry Ford Community College 2009 — 2012
Henry Ford Community College 2002 — 2012
Associates, Applied Science Present
Ross Technical Institute 1997 — 1997
Certification, Medical Assistance
Southfield Adult and Vocational Education 1996 — 1997
Certification, Pharmaceutical Techinicia
Ferris State University 1990 — 1991
Northwestern High School 1988 — 1990
Diploma, College Prep
Finney High School 1985 — 1989
Diploma, College Prep
Henry Ford Community College
Associates, Applied Science Present
Ross Technical Institute
Southfield Adult and Vocational Education
Michigan State University June 2014 - Present
Henry Ford Community College May 2011 - Present
Macomb Community College January 2009 - Present
Henry Ford Community College January 2007 - Present
Self-Employed January 2000 - Present
Wayne State University August 2006 - July 2007
Delphi December 2004 - July 2005
Dearborn Times-Herald August 2002 - December 2004
DMB&B 1998 - 1999
AAA Michigan 1997 - 1997
Skills
Public Speaking, Press Releases, Media Relations, Creative Writing, Storytelling, Fundraising, Editing, Magazine Articles, Public Relations, Journalism, Copy Editing, Newsletters, Corporate Communications, Feature Articles, Event Management, Magazines, Marketing, Leadership, Higher Education, Editorial, Student Development, Interviews, Speech Writing, Blogging, Strategic Communications, Press Relations, Politics
Education
Wayne State University 2006 — 2009
M.A., English/Film Studies/Creative Writing
Michigan State University 1994 — 1998
B.A., Journalism/Public Relations
MasterCraft at ThrillerFest
MasterCraft at ThrillerFest
MasterCraft at ThrillerFest
General Agency Company April 2004 - Present
AAA Michigan March 2002 - March 2004
American General Finance March 2000 - March 2002
Skills
Business Planning, Customer Service, Estate Planning, Insurance, Life Insurance, Succession Planning, Term Life Insurance
Education
Central Michigan University 2008 — 2013
Master of Science in Administration, Sport Administration
Central Michigan University 1993 — 1998
BS, History
The InfiLaw System February 2004 - Present
RL Polk 1998 - 2013
Sterling Capital Partners February 2004 - August 2012
Sterling Partners February 2003 - 2012
AAA Michigan 1997 - 2011
AAA Michigan 1995 - 2010
Mentor Capital Partners January 1995 - February 2004
ZapMe! 1999 - 2001
American Speedy/Allegra 1994 - 1999
Chamber of Commerce 1990 - 1999
Skills
Management, Mergers & Acquisitions, Executive Management, Strategic Planning, Private Equity, Strategy, Portfolio Management, Business Strategy, Leadership, Management Consulting, Change Management, Social Media, Strategic Partnerships, Entrepreneurship, New Business Development, Start-ups, Business Development, Mergers, Leadership Development, Team Building, Process Improvement, Project Management, Financial Analysis, Microsoft Excel, Marketing Strategy, Due Diligence, Program Management, Negotiation, Budgets, Organizational..., Forecasting, CRM
Education
Michigan State University 1971 — 1976
Cousino
AAA Michigan November 1996 - Present
the Fourmidable Group January 1992 - November 1996
Eastern Michigan University August 1991 - May 1992
Skills
Umbrella Insurance, Health Insurance, Insurance, Customer Service, Outlook, Property & Casualty..., Casualty, Commercial Insurance, Term Life Insurance, Underwriting, General Insurance, Life Insurance, Business Development, Mainframe, Long-term Care, Fixed Annuities, Sales, Customer Retention, Casualty Insurance, Whole Life, Scuba Diving Instruction
Education
Eastern Michigan University 1987 — 1992
BBA, Accounting
Brighton High, Michigan 1983 — 1987
Diploma, High School
Loudoun County Government October 2014 - Present
Loudoun County October 2013 - Present
US Census Bureau January 2008 - September 2010
AAA Michigan November 2007 - January 2008
Skills
Spatial Analysis, Cartography, Remote Sensing, GIS, ArcGIS, Geography, ArcMap, Databases, Statistics
Education
Potomac Massage Training Institute 2013 — 2015
Massage Therapy
Eastern Michigan University 2002 — 2006
B.S., Geography
James Cook University 2005 — 2005
Study Abroad
IBM June 2004 - Present
Candle Corporation May 1994 - June 2004
Candle/IBM Corporation 1994 - 2004
AAA Michigan June 1985 - May 1994
Skills
Cognos Report Studio, SQL DB2, Oracle SQL, PowerVM, Linux, AIX, Integration, z/OS, Middleware, DB2, Omegamon, Cloud Computing, Enterprise Architecture, Enterprise Software, Systems Management, Disaster Recovery, WebSphere MQ, CICS, IMS DB/DC, IMS-DC, Perl, ITM, Windows Server, Shell Scripting
Education
Lawrence Technological University 1974 — 1978
BS, Math & Computer Science
Cayman Chemical July 2013 - Present
Cayman Chemical February 2006 - July 2013
Pfizer 2002 - 2006
AAA Michigan 1998 - 2002
Skills
Assay Development, ELISA, Biochemistry, Lifesciences, Biotechnology, Purification, Life Sciences, Protein Purification, Molecular Biology, Chromatography, HPLC
Education
Eastern Michigan University 1996 — 2001
BS, Biology
DaVita-Downriver Kidney Center October 2000 - Present
DaVita-Redford June 2007 - January 2008
Oakwood Healthcare System May 1999 - October 2000
Riverside Osteopathic Hospital April 1998 - March 1999
AAA Michigan March 1979 - October 1997
Skills
Healthcare, Nutrition, Patient Education, Dialysis, Clinical Nutrition, Nutrition Education, Medical Nutrition..., Nutritional Counseling, Dietetics, Health Education, Diabetes, Health Promotion, Nursing, Clinical Research
Education
Eastern Michigan University 1995 — 1999
Bachelor of Science, Nutrition and Dietetics
Henry Ford Community College 1987 — 1995
Associate in Science, General Studies
Comcast April 2011 - Present
Comcast July 2008 - October 2011
AAA Michigan April 1997 - May 2006
Word of Light Christian Center January 2000 - January 2001
DPCS May 1994 - April 1997
Afterthoughts April 1993 - March 1994
Education
Travel Education Institute 1996 — 1996
Certificate, Travel & Tourism
College of Lake County 1991 — 1993
Computer Information Systems
Frank Cody High School
High School Diploma
Ameriprise Auto & Home Insurance January 2013 - Present
Ameriprise Auto & Home Insurance December 2006 - Present
Ameriprise Auto & Home Insurance December 1998 - Present
AAA Michigan October 1991 - November 1998
AAA Michigan July 1987 - September 1991
Skills
Call Center Management, Certified Insurance..., Customer Service, Team Building, Sales Management, Business Process..., Property & Casualty..., Insurance, Call Centers, Strategic Planning, Call Center, Process Improvement, Sales, Account Management, New Business Development, Leadership, Customer Retention, Customer Satisfaction, Training
Education
Ferris State University 1981 — 1985
BS, Business / Marketing
Northpointe Travel February 2015 - Present
Michael and Son Services April 2012 - September 2012
Comprehensive Health Services November 2010 - January 2012
AAA Michigan June 2007 - February 2011
TDS Metrocom 2004 - 2005
Qwest Communications September 1994 - September 2001
Skills
Customer Satisfaction, Marketing, Customer Service, Account Management, Strategic Planning, Key Account Development, Key Account Acquisition..., Leadership, Telecommunications, Training, Team Building, Project Management, Customer Retention, Negotiation
Education
The Ohio State University 1987 — 1989
Business
Grand Rapids Community College 1981 — 1984
A.A., Music/Business
BMC Software April 2015 - Present
Packers Plus April 2014 - April 2015
M3G August 2013 - April 2014
Moroch September 2010 - June 2013
Mason Radio Inc/ WGPR 107.5 May 2010 - August 2010
AAA Michigan May 2007 - August 2010
WFAL Radio @ Bowling Green State University December 2006 - May 2010
Skills
Advertising, Event Management, Marketing, Management, Social Media Marketing, Social Media, Marketing Communications, Public Relations, Event Planning, Marketing Strategy, Integrated Marketing, Facebook, Email Marketing, Account Management, Media Relations, Customer Service, Online Advertising, Sales, Editing, Broadcast, Social Networking, Creative Direction, Radio, Microsoft Office
Education
Bowling Green State University 2006 — 2010
B.A., Telecommunications, Marketing
Communication and Media Arts High School 2002 — 2006
Burton International
University of Southern California
SydFit, L.L.C. Mobile Fitness Professionals March 2010 - Present
The Auto Club Group August 1977 - August 2009
AAA Michigan 1977 - 2009
Auto Club Group October 2001 - June 2004
T and S Karate and Kickboxing 1981 - 1985
Skills
Health, Customer Relations, Employee Benefits, Event Planning, Microsoft Office, Social Media, Fundraising, Non-profits, Program Management, Fitness Instruction, Training, Customer Service, Call Centers, Personal Training, Customer Experience, Time Management, Fitness, Fitness Training, Nonprofits, Strength Training, Social Networking, Operant Conditioning, Networking, Wellness, Marketing, Management, Sales, Customer Retention, Customer Satisfaction, Small Business, Leadership Development, Weight Training, Weight, Account Management, Leadership
Education
Davenport University
BA, Business Administration
Rochester Adams High School
Xerium Technologies August 2006 - October 2010
TIMCO June 2005 - August 2006
Raytheon September 2003 - June 2005
Sealy, Inc. February 2000 - June 2003
The Standard Products Company (acquired by Cooper Tire in 1999). October 1997 - February 2000
AAA Michigan 1996 - 1997
Education
Eastern Michigan University 1987 — 1992
B.B.A, Accounting
Daroci Real Estate, LLC January 2012 - Present
AAA Michigan January 2002 - January 2012
Ryder Integrated Logistics 1997 - 2001
Education
Eastern Michigan University
BBA, Property Management
West Michigan Massage Therapy November 2012 - Present
Joseph Workman Lifestyle Engineer August 2013 - April 2014
AAA Michigan November 2006 - November 2012
Workman Technology Services July 2010 - November 2011
Integrated Business Technologies December 2005 - January 2007
CU*Answers 2003 - 2005
Delios Computer Solutions 2001 - 2002
Byron Center Public Schools July 1998 - April 1999
Skills
Coaching, Public Speaking, Time Management, Leadership, Training, Marketing, Team Leadership, Management, Customer Service, Strategic Planning, Wellness, Event Planning, Social Media, Microsoft Office, Networking, Fitness, Teaching
Education
Everest Institute-Grand Rapids 2011 — 2012
Massage Therapy, Massage Therapy
Grand Rapids Community College 2006 — 2006
General Studies
SERVPRO of Dearborn Heights North/East Garden City September 2009 - Present
Froude Hofmann Inc June 2001 - May 2009
ESA Manufacturing & Trim Specialties, Inc. January 1999 - June 2001
Ebersole Sales Agency March 1988 - December 1999
AAA Michigan July 1986 - February 1988
Meijer June 1982 - July 1986
Skills
Restoration, Commercial Real Estate, Mold, Water Damage, Operations Management, Team Building, Contract Negotiation, Sales Management, Purchasing, New Business Development, Sales, Customer Service, Budget, Strategic Planning, Negotiation
Education
Eastern Michigan University 1978 — 1982
BS, Administration, Marketing
CareTech Solutions 2007 - Present
CareTech Solutions 2003 - 2007
CareTech Solutions 1999 - 2003
AAA Michigan 1995 - 1999
Henry Ford Health System 1991 - 1995
Tandem Computers 1980 - 1991
Skills
Healthcare Information..., Data Center, IT Strategy, Information Technology, Disaster Recovery, Cloud Computing, Enterprise Architecture, Management, Infrastructure, Process Improvement
Education
Madonna University
Bachelor's Degree, Major - Computer Science; Minor - Business
Lawrence Technological University
Bachelor's Degree, Computer Science
University of Michigan Health System February 2002 - Present
Chosen Generations Community Center, Inc. March 2013 - July 2013
Royal Palace Mall May 1999 - September 1999
Thona Corporation (Sallie Hamilton Personnel) September 1998 - March 1999
AAA Michigan March 1989 - May 1996
Skills
Event Planning, Team Leadership, Nonprofits, Employee Engagement, Microsoft Excel, Microsoft Word, PowerPoint, Account Reconciliation, Customer Service, HIPAA, Organization, Proofreading, Project Management, Employee Training, Insurance, Youth Mentoring, Youth Development, Coordinating Events
Education
Capella University 2009 — 2012
Master of Science (M.S.), Human Resource Mgmt. - Human Capital Mgmt.
Lawrence Technological University 1986 — 1995
Bachelor of Science (B.S.), Business Administration
AAA Michigan
Skills
Life Insurance, General Insurance, Property & Casualty..., Term Life Insurance, Casualty, Insurance
Education
Central Michigan University 1977 — 1982
Bachelor's Degree, Business Administration and Management, General
AAA Michigan January 2012 - July 2013
Skills
Insurance, Money Management, business connections
Education
Eastern Michigan University
Kaplan University
AAA Michigan
Education
Grand Valley State University
Bachelor of Business Administration (BBA)
Johnson Brothers Wallcoverings, Inc. January 2007 - April 2015
Sears, Roebuck and Co. December 2013 - June 2014
Wireless Outlet (AT&T Wireless) August 2008 - March 2010
AAA Michigan March 2004 - November 2006
Skills
Customer Service, Retail, Microsoft Office, Microsoft Word, Inventory Management
Education
College of Southern Maryland 2011 — 2017
Associate’s Degree, Accounting
Farmers Insurance September 2013 - Present
Lowes December 2012 - July 2013
AAA Michigan April 2012 - October 2012
Skills
Human Resources, Customer Service, Sales, Interviews, Employee Relations, Employee Benefits, Critical Thinking, Career Development, Public Speaking, Data Entry, Strategic Planning, PowerPoint, Microsoft Word, Time Management, Microsoft Excel, Microsoft Office, Organizational..., Analysis, Research, Team Leadership, Software Documentation, Recruiting, Analytics, International Logistics, Supply Chain, Resume Writing, Access, Training, Team Building, Leadership, Customer Satisfaction, Outlook
Education
Davenport University 2008 — 2012
Bachelors, Business Administration/Management/International
Davenport University 2009 — 2013
Bachelors Degree in International Business, International Business / Supply Chain, 3.4 GPA
Grunley Construction May 2009 - Present
Clark Construction January 2007 - February 2009
Glen Construction Company December 2004 - January 2007
AAA Mid-Atlantic May 2004 - November 2004
AAA Michigan September 2002 - April 2004
Skills
Customer Service, Microsoft Office, Customer Relations, Excel, Word, Contract Management, Microsoft Word, Microsoft Excel
Education
Ferris State University 1997 — 2002
Bachelor of Science, Marketing
Original Equipment Suppliers Association May 2007 - Present
The Leukemia & Lymphoma Society March 2001 - May 2007
AAA Michigan January 2001 - March 2001
THE PEPSI BOTTLING GROUP 2000 - 2001
WDVD-FM 96.3FM 1997 - 2000
Skills
Marketing Communications, Public Relations, Media Relations, Marketing Management, Marketing Strategy, Corporate Communications, Integrated Marketing, Non-profits, Volunteer Development, Reputation Management, Brand PR, Community Relations, Promotions, Editing, Special Events, Writing, Proofreading, Press Releases, Event Planning, Event Management, Social Media, Copywriting, Internal Communications, Public Speaking, Publicity, Advertising, Copy Editing, Fundraising, Newsletters, Event Marketing, Speech Writing, Volunteer Coordination, Broadcast, Publications, Strategic Communications, Communications Strategy, Website Management, Sponsorship, Issues Management, Communications Planning, Email Marketing, Trade Shows, Online Marketing, Web Content Management, Website Development, Creative Development, Corporate Social..., Facebook, Web Content, Journalism
Education
Michigan State University 2003 — 2005
Master of Arts
Central Michigan University 1994 — 1997
B.A.A.
Anchor Bay High School
The Auto Club Group August 2013 - Present
AAA Michigan September 2000 - August 2013
Gongos & Associates Research July 1999 - August 2000
CNA Insurance April 1996 - July 1999
Skills
Insurance, Property & Casualty..., Liability, Claim, Workers Compensation, Customer Service, Property Damage, Call Centers, Subrogation, Customer Satisfaction
Education
Baker College of Flint
Media Genesis April 2006 - Present
The Creative Group February 2005 - March 2006
AAA Michigan March 1978 - July 2004
Skills
HTML, CSS, JavaScript, XHTML, Front-end Development, Web Development, jQuery, Photoshop, Illustrator, Dreamweaver, PHP, Flash, Drupal, Wordpress, MySQL, HTML5, Web Standards, 3D, Front-end, Blender
Education
College for Creative Studies
Fine Arts
Wayne State University
BFA, Art
Amway May 2015 - Present
Quest Diagnostics Health & Wellness Services July 2013 - Present
Summit Health, Inc. July 2012 - Present
Verizon Wireless November 2010 - June 2012
AAA Michigan August 2010 - November 2010
American Laser Centers March 2008 - August 2010
Skills
Customer Service, Sales, Data Entry, Microsoft Office, Call Center, Customer Satisfaction, PowerPoint, Coaching, Team Building, Public Speaking, Insurance, Outlook, Microsoft Word, Microsoft Excel, Accounts Receivable, Time Management, Advertising, Call Centers, Invoicing, Leadership, Management, Public Relations
Education
Walden University 2007 — 2009
Masters, Public Health/Community Health
Central Michigan University 2001 — 2005
Bachelor, Health Education/Health Promotion
Education Path Finder Inc. March 2013 - July 2015
Baker College- Davenport University January 1996 - August 2013
Independent Consultant January 2000 - May 2013
AAA Michigan January 1980 - May 1996
Skills
Higher Education, College Teaching, Adult Education, Curriculum Development, Teaching, University Teaching, Faculty Development, E-Learning, Licensed Property and...
Education
Central Michigan University 1982 — 1984
Master's degree, Management and Supervision
University of Michigan
Bachelor's degree, Marketing
Coretek Services June 2012 - Present
Coretek Services 2012 - 2015
Coretek Services 2012 - 2015
Coretek Services 2012 - 2015
Cengage Learning January 2012 - June 2012
PulteGroup June 2010 - January 2012
Invescor, Ltd. October 2008 - June 2010
AAA - The Auto Club Group August 2004 - February 2008
AAA - The Auto Club Group May 1999 - August 2004
AAA Michigan January 1998 - May 1999
Skills
Management, Human Resources, Sales, Customer Service, Training, Process Improvement, Marketing Communications, Vendor Management, Marketing, Content Management, Cross-functional Team..., Microsoft Excel, Project Management, Strategic Planning, Editing, Web Content, Presentations
Education
Wayne State University 1995 — 2010
Bachelors Degree, Business Administration, Information Systems Management
Wayne County Community College District 2008 — 2008
Guest Student, Information Systems Management
Oakland Community College 1994 — 1995
Associates Degree, Liberal Arts
Henry Ford Community College 1988 — 1993
Coursework Toward Associates Degree, Liberal Arts
Southgate Anderson High School 1984 — 1988
Diploma, General Education
MRM worldwide April 2013 - Present
Campbell-Ewald February 2011 - May 2013
Big Communications December 2010 - February 2011
Campbell-Ewald August 2010 - September 2010
Campbell-Ewald June 2010 - July 2010
AAA Michigan March 2010 - June 2010
BBDO Detroit June 2005 - February 2009
Campbell-Ewald Advertising 1996 - 2005
Detroit Newspaper Agency 1989 - 1996
Detroit Free Press 1978 - 1989
Skills
Copywriting, Direct Mail, Advertising, Newspaper, Publications, Creative Services, Promotions, Creative Direction, Creative Development, Web Content, Direct Marketing, Online Advertising, Catalogs, Digital Marketing, Brochures, Social Media, Corporate Communications, Marketing Communications, Creative Strategy, Email Marketing
Education
Western Michigan University 1975 — 1978
BA, English/Journalism Minor
Macomb Community College 1972 — 1975
RLAC - Reading and Language Arts Centers, Inc. January 2009 - Present
Michigan First Credit Union January 2008 - January 2009
AAA Michigan January 2007 - January 2008
Skills
Staff Development, ESL, Training, Special Education, Classroom, Curriculum Design, Curriculum Development, Literacy, Marketing, Research, Sales, Tutoring, Social Media
Education
Michigan State University 1997 — 2002
Bachelor of Arts, Communication Arts and Sciences
The Chaser Group 2006 - Present
Auto Club Group 1996 - 2006
AAA Michigan 1996 - 2006
FRY, INC 1996 - 2006
Skills
Web Analytics, Digital Marketing, Strategic Partnerships, Google Analytics, SEM, Lead Generation, Web Project Management, E-commerce, Google Adwords, Social Media Marketing, Online Marketing, Analytics, User Experience, Email Marketing, Mobile Marketing, Digital Strategy, Database Marketing, SEO, Product Management, CRM, Direct Marketing, Interactive Marketing, Project Management, Marketing Strategy, Online Advertising, Web Design, Marketing, Content Management, Social Media, Integrated Marketing, Marketing Communications, Business Analysis
Education
Aquinas College 1964 — 1968
AAA Michigan March 1999 - Present
General Motors September 1996 - March 1999
Foremost Insurance March 1985 - August 1996
Skills
Call Centers, Claim, Underwriting, Sales, Customer Satisfaction, Process Improvement, Customer Experience, Customer Retention, Vendor Management, Customer Service, Workforce Management, Team Building, Operations Management, Management
Education
Aquinas College
BSBA, Business/Economics
Shift Digital May 2010 - Present
OnStar April 2008 - May 2010
AAA Michigan November 2007 - April 2008
Auto Club Group (AAA) November 2007 - April 2008
ChannelVantage, Inc. April 2002 - November 2007
Urban Science 2002 - 2007
WinResources Computing October 2000 - December 2001
Pacific Technology Services March 1998 - October 2000
PSB Lending March 1998 - October 2000
Skills
Analytics, Strategic Planning, CRM, Business Analysis, Web Analytics, Cross-functional Team..., Data Analysis, Account Management, Digital Marketing, Automotive, Process Improvement, Competitive Analysis, Business Intelligence, Project Management
Education
University of Michigan - Dearborn 2007 — 2010
MBA / MSF
Oakland University 1993 — 2007
BS, Finance
Coleman College 1999 — 2001
Bachelor of Science, Computer Information Science
AAA Michigan November 1995 - Present
The Auto Club Group November 1995 - Present
The Auto Club Group January 1982 - May 1995
The Auto Club Group April 1980 - January 1982
Skills
Insurance, Home, Umbrella, Auto Insurance, Life Insurance, Recreational Vehicle..., Boat Insurance, Motorcycle Insurance, Umbrella Insurance, Casualty, Term Life Insurance, Underwriting, General Insurance, Whole Life, Marine Insurance, Claims Management, Property & Casualty..., Health Insurance, Casualty Insurance
Education
Kent State University 1977 — 1979
Graphic Design
ADP March 2006 - Present
HarmonyCom 2000 - 2003
AAA Michigan 1983 - 2000
Skills
Customer Retention, Business Analysis, Requirements Analysis, Talent Management, Outsourcing, Strategic Planning, Team Leadership, Leadership Development, Cross Functional Team..., Cross Functional..., Change Management, Offshore Management, Project Management, Project Planning, Operational Efficiency, Business Process..., PeopleSoft, Process Improvement, Vendor Management, SDLC, HRIS, Performance Management, Leadership, Management
Education
Cleary University 1990 — 1998
BS Business, Business
Currently Retired January 2010 - Present
Borders Group, Inc. 2009 - January 2011
AAA Michigan October 2004 - April 2008
Hewitt Associates 2001 - 2004
BP Amoco 1988 - 2001
Amoco 1996 - 2000
Education
DePaul University 1978 — 1980
Western Illinois University 1971 — 1975
BB, Accounting
AAA Michigan July 1981 - Present
Penske Chevrolet January 1977 - January 1981
Skills
Insurance, Underwriting, Customer Service, Claims, Word, Customer Relations, Problem Solving, Microsoft Office, Outlook, Excel, Claim, Casualty, Property & Casualty..., Microsoft Excel, Liability, Subrogation, Property Damage
Education
Insurance Institute of America 1994 — 1998
Associate in Claims
Henry Ford Community College 1985 — 1987
AAA Michigan October 2004 - Present
Detroit Regional Chamber May 1994 - June 2004
Skills
Insurance, Sales, Property & Casualty..., Health Insurance, Training, Customer Service, Customer Retention, Team Building, Small Business, Employee Benefits, Marketing, Business Development, New Business Development, Leadership, Account Management, Sales Management, Strategic Planning, Public Speaking, Entrepreneurship, Coaching
Education
California State University-Los Angeles
Blue Cross Blue Shield of Michigan April 2004 - Present
The Auto Club Group April 1995 - March 2004
AAA Michigan 1995 - 2004
FaciliTech Systems International 1985 - 1994
Skills
COBOL, Mainframe, DB2, Xpediter, Fileaid, Endevor, DB2/SQL, VSAM, JCL, MVS, IBM Mainframe, CICS, Application Development, Websphere, PL/SQL, Unix, Unix Shell Scripting, Oracle SQL
Education
Eastern Michigan University 1972 — 1976
BBA, Operations Research & Information Systems
DFBenefits March 2011 - December 2011
Clear Channel April 2008 - April 2010
AAA Michigan December 2006 - February 2008
Education
Hillsdale College 2002 — 2006
B.A., Speech
Central Michigan University 2004 — 2005
State of Maryland July 2014 - Present
QSSI, Client: DHHS / CMS August 2010 - June 2014
Pfizer Inc . October 2009 - August 2010
AAA Michigan November 2008 - October 2009
Ford Motor Company September 2002 - November 2008
Skills
MS Project, Program Management, Cross-functional Team..., Integration, PMO, Project Management, Management, Budgets, Earned Value Management, Process Scheduler, Software Project..., Requirements Analysis, PMP, Microsoft Project, Business Analysis, Project Portfolio..., Project Planning
Education
Gujarat University 1985 — 1988
B.Com, Advance Accountancy and Auditing
Best Higher Secondary School, ahmedabad 1983 — 1985
High school Diploma, Business Administration and Management, General
Nestle Purina 2005 - Present
Kellogg Company 2003 - 2004
Nestlé Purina North America 2000 - 2002
AAA Michigan 1994 - 2000
Arthur Andersen 1992 - 1994
Skills
Brand Equity, Brand Architecture, Consumer Insights, Consumer Products, Customer Insight, Innovation, Collaboration, Team Building, Strategic Brand..., Curiosity, Passion to Succeed, Analytical Reasoning, Critical Thinking, Creativity, Social Media, Segmentation, Product Innovation, Product Development, Marketing Research, Strategy, Brand Management, FMCG, Marketing, Market Research, Shopper Marketing, Marketing Strategy, Competitive Analysis, Management, Cross-functional Team..., Brand Development, Marketing Management
Education
University of Michigan - Stephen M. Ross School of Business 1996 — 2000
MBA, Marketing
Michigan State University 1987 — 1992
BA, Accounting
U.S. Army Legal Services Agency November 2007 - Present
U.S. Army Reserve (Active Duty) December 2010 - November 2013
U.S. Army Reserve April 2006 - September 2007
36th District Court January 2005 - April 2006
U.S. Army Reserve (Not on Active Duty) February 1987 - April 2006
Law Offices of Pamoline J. McDonald March 2003 - January 2005
City of Detroit Board of Police Commissioners March 1999 - March 2003
AAA Michigan November 1992 - March 1999
Skills
Mediation, Legal Research, Insurance, Leadership Development, Team Building, Strategic Planning, Risk Management, Policy, Fraud Investigations, Legal Compliance, Training, Litigation
Education
Wayne State University Law School 1987 — 1990
J.D., Law
Central Michigan University 1981 — 1985
B.A., Journalism/Business
Cass Tech 1977 — 1981
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
The Auto Club Group 2006 - Present
AAA Michigan June 2006 - March 2011
Auto Club Group of Michigan 2006 - 2010
Auto Club Group of Michigan 2006 - 2010
CMS Energy 2006 - 2008
The Auto Club Group (AAA Michigan) 2000 - 2008
AAA Nebraska 1996 - 2008
Skills
Vendor Management, Call Center, Insurance, IT Management, ITIL, Servers, IT Strategy, SDLC, Data Center, Strategic Planning, Process Improvement, Disaster Recovery, Telecommunications, Business Analysis, Project Management, Integration, Enterprise Architecture, Call Centers, Cisco Technologies, Solution Architecture, PMP, Security, Visio, PMO, Networking, Software Documentation, Requirements Gathering
Education
Eastern Michigan University 1982 — 1987
Batchelors of Science, Computer-aided Technology and Manufacturing
BCBSM December 2001 - Present
Blue Cross Blue Shield of Michigan 2001 - Present
AAA Michigan 1995 - 2001
Auto Club Group 1993 - 2001
Skills
Process Improvement, Business Analysis, Leadership, SDLC, Vendor Management, Business Process..., IT Strategy, Change Management, Program Management, Business Process, PMO, Business Intelligence, Integration
Education
Eastern Michigan University 1992 — 1997
MBA, General
Central Michigan University 1981 — 1986
BSBA, Management and MIS
AAA Michigan Sr. Project ManagerThe Auto Club GroupNovember 2011 - Present
The Auto Club Group 2000 - October 2011
Skills
PMP, Software Project..., Change Management, Insurance, Vendor Management, Agile Methodologies, Business Analysis, Requirements Gathering, Customer Service, Strategic Planning, Project Management, Software Documentation, Management, Process Improvement, PMO, Integration, Program Management, Requirements Analysis, Enterprise Architecture, SDLC, Team Leadership, IT Management, Business Process..., Business Process, Business Intelligence, IT Strategy
Education
Davenport University 1982 — 1986
Bachelors of Business Administration
Chawnieg & Associates 2012 - Present
State of Michigan August 2011 - 2012
GASC Technology Center-Flint Community Schools 2010 - 2011
Michigan Community Service Commission-State of Michigan 2008 - September 2009
Mott Children's Health Center March 2006 - April 2008
AAA Michigan 2001 - 2006
General Motors / Haas MS&L March 2000 - December 2000
Wayne County April 1998 - March 2000
Skills
Corporate Communications, Speech Writing, Internal Communications, Media Relations, Public Relations, Crisis Communications, Strategic Communications, Newsletters, Press Releases, Marketing Communications, Event Planning, Communication Training, Copywriting, Editing, Event Management, Community Outreach, Strategic Planning, Communications Planning, Publicity, Integrated Marketing, Advertising, Community Development, Grant Writing, Management, Nonprofits, Public Speaking, Social Media, Volunteer Management
Education
Wayne State University 2000 — 2005
MA, Organizational Communications
Grand Valley State University 1988 — 1992
BA, Public Relations
CNA 1990 - 1994
CNA 1988 - 1990
AAA Michigan 1985 - 1988
Skills
Insurance, Property & Casualty...
Education
Eastern Michigan University
Elementary Education
Trenton High School
High School Diploma
Deloitte & Touche LLP Systems Engineer & Account ManagerSASNovember 1995 - August 2001
AAA Michigan August 1988 - November 1995
Skills
SAS, Analytics, Business Intelligence, Data Mining, Data Analysis, Business Analysis, Statistics, Data Quality, SQL, VBA, Process Improvement, Process Engineering, Business Management, Data Management, Data Warehousing, Excel, Microsoft Office, Visio, Risk Management, Contract Management, Data Modeling, Business Process..., PowerPoint, Enterprise Risk..., Business Analytics, Analysis, Change Management
Education
Lawrence Technological University 1989 — 1991
MBA, Project Management & Information Services
Walsh College 1982 — 1985
BBA, Computer Based Information Systems
Auto Club Group January 2013 - Present
AAA Michigan 2008 - Present
Skills
Team Building, Blended Learning, Instructor-led Training, Coaching, Training, Employee Training, Process Improvement, Workshop Facilitation, E-Learning, Training Delivery, Leadership, Lectora, Instructional Design, Needs Analysis, Learning Management, Captivate, Insurance, Leadership Development, Performance Management, ADDIE, Vendor Management, Change Management
Education
Eastern Michigan University
Bachelor’s Degree, Secondary Education and Teaching
Self Employed August 2014 - Present
ProBuild Holdings April 2013 - August 2014
Recycled Green Industries May 2011 - December 2012
Morgan Keller Construction - Ultimate Staffing 2011 - 2011
HSU Development, Inc. June 2008 - February 2009
Clark Construction February 2006 - June 2008
AAA Michigan 2004 - 2007
Clark Construction 2000 - 2003
Skills
Process Scheduler, Construction Management, Contract Management, Change Orders, Construction, Pre-construction, Contractors, Contract Negotiation, Microsoft Office, Value Engineering, OSHA 30-Hour, Spanish-speaking, Submittals, Software Documentation, Subcontracting
Education
TESST College of Technology-Beltsville
Office Computer Applications
Montgomery Blair High School 1995 — 1999
Frederick Community College 2014 — 2014
Auto CAD, A
Frederick Community College 2014 — 2014
Construction Management, B
Severstal NA August 2010 - Present
General Motors November 2009 - August 2010
Visionary Integration Professionals (VIP) May 2009 - November 2009
Cadence Innovation 2007 - 2009
Advanced Accessory Systems September 2006 - August 2007
U.S. Manufacturing July 2006 - August 2006
The Bing Group November 2005 - June 2006
ALCOS June 2003 - December 2005
Valley Industries April 1996 - March 1999
AAA Michigan March 1989 - March 1996
Skills
Financial Reporting, Financial Analysis, Forecasting, Budget, Accounting, Accounts Payable, Cost Accounting, General Ledger, Inventory Management, Manufacturing
Education
Wayne State University 1987 — 1991
MBA, Finance
Davenport University 1980 — 1984
BBA, Accounting
Travelers December 2014 - Present
American Family Insurance December 2013 - December 2014
USAA May 2013 - December 2013
USAA October 2010 - May 2013
Farmers Insurance June 2007 - December 2009
Certi Pro Cleaning and Restoration October 2005 - March 2007
The Auto Club Group December 1996 - October 2004
AAA Michigan December 1993 - December 1996
AAA Michigan January 1982 - December 1993
Skills
Property & Casualty..., Insurance, Claim, Casualty, Underwriting, Life Insurance, Umbrella Insurance, Process Improvement, Liability, General Insurance, Investments, Legal Liability, Training, Retirement, Property Damage, Property Claims, Term Life Insurance, Licensed Property &..., Claims Management, Personal Financial..., Casualty Insurance
Education
Siena Heights University 2002 — 2011
Bachelor of Business Administration (BBA), Business Administration, 3.2
Jackson Community College 1998 — 2001
Associate in Applied Science, Microcomputer Application Specialist
GFWC MI East Central District May 2010 - Present
Safe Kids Greater Flint May 2002 - Present
Flushing Women's Club 2002 - Present
GFWC Flushing Women's Club July 2010 - June 2012
AAA Michigan April 1997 - May 2008
AAA Michigan 1997 - 2008
Boy Scouts of America August 1988 - December 2000
Amerihome Mortgage March 1994 - October 1995
Skills
Event Management, Fundraising, Customer Service, Non-profits, Strategic Planning, Event Planning, Public Speaking, Team Building, Microsoft Excel, Sales Management, Budgets, Marketing, Teaching, Public Relations, Insurance, Microsoft Office, Social Media, Newsletters, Marketing Strategy, Leadership, Volunteer Management
Education
Michigan State University 1990 — 1993
BA, Marketing
Mott Community College 1988 — 1990
Associate, Marketing
Beecher High School 1963 — 1967
Diploma, Business
Electrolux Major Appliances November 2011 - Present
Electrolux Major Appliances March 2008 - November 2011
Alcoa Building Products, Inc. February 1997 - February 2004
AAA Michigan January 1996 - January 1997
Brass Craft Mfg - Masco June 1987 - May 1995
Skills
Public Relations, Digital Marketing, Direct Marketing, Cause Marketing, Marketing Communications, Marketing Strategy, Market Research, Cross-functional Team..., Product Development, Product Marketing, Advertising, Marketing Research, Product Launch, Brand Development, Team Leadership, Promotions, Product Management, Marketing Management, Budgeting, Team Building, Merchandising, B2B, Trade Marketing, Problem Solving, Retail, Budgets, Strategy, Management, Trade Shows, Leadership, Brand Management, Marketing, Selling, Integrated Marketing, Sales Operations, Customer Insight, Creative Direction, Consumer Products, Pricing Strategy, Segmentation, Relationship Marketing, Key Account Development, Multi-channel Marketing, Sales
Education
Wayne State University 1991 — 1995
MBA, Business Administration, Marketing
Michigan State University 1982 — 1986
BA, Business Admin / Marketing
Allstate June 2008 - Present
State Farm Insurance July 2007 - December 2008
AAA Michigan June 2000 - January 2002
Leo's Melon Patch June 1990 - January 1999
Education
Wayne State University 1981 — 1983
Bachelors, Business
Macomb Community College 1978 — 1980
Associates, Pre-business
East Detroit High School 1975 — 1978
Graduate, Pre-business
NTT DATA Corporation January 2014 - June 2014
T-Mobile April 2008 - May 2013
T-Mobile November 2003 - April 2008
Nordstrom 1999 - 2002
JC Penney 1990 - 1996
University of Michigan Health System 1986 - 1989
AAA Michigan 1984 - 1986
General Motors 1981 - 1983
Skills
Vendor Management, SDLC, Business Analysis, Requirements Analysis, Requirements Gathering, Cross-functional Team..., Telecommunications, Visio, Systems Analysis, Software Project..., Business Requirements, Business Process, UAT coordination, BRDs, Process Flow..., Use Case Diagrams, Elicitation, Experienced Business..., Requirements Workshops, Context Diagrams, IIBA, BABOK, Agile Methodologies, Business Process..., SharePoint, Business Intelligence, PMO, Project Delivery, Program Management, MS Project, User Acceptance Testing, IT Strategy, Enterprise Software, Agile Project Management, Integration, Analysis, Software Documentation, Requirements Management, Waterfall, System Deployment, Project Portfolio..., Resource Management, Solution Architecture, Information Technology, PMP, Data Warehousing, Testing, Business Process Design, Enterprise Architecture, Functional...
Education
Ferris State University
BS, Computer Information Technology
AAA Michigan January 1984 - Present
Education
Henry Ford Community College
Business Management
Lansing Community College
Business management
AAA Michigan December 2010 - Present
Baum_Co Appraisal Co September 1998 - Present
Skills
Claim, Commercial Insurance, Insurance, Property & Casualty..., General Insurance, Liability, Claim Investigation, Legal Liability, Customer Service, Claims Management
Education
Eastern Michigan University 1979 — 1984
BBA
Michigan PGA February 1995 - Present
AAA Michigan June 1990 - February 1995
Met Chem Testing Laboratories April 1984 - June 1990
Skills
Event Planning, Sponsorship, Social Media, Public Relations, Sports Marketing, Social Media Marketing, Marketing Communications, Marketing Strategy, Customer Service, Sports, Sales, Public Speaking, Strategic Planning
Education
Henry Ford Community College
Melvindale High School
Franciscan St. James Health June 2015 - Present
Medical Care Group October 2010 - July 2011
Rush University Medical Center 2007 - October 2010
Loyola University Chicago EMS May 2009 - May 2010
Loyola University Chicago February 2009 - April 2010
Medical Express Ambulance Service January 2009 - August 2009
AAA Michigan May 2007 - August 2008
Skills
Healthcare, Health Economics, Emergency Medicine, Pathology, Medicine, Leadership, Hospitals, Internal Medicine, Public Health, Medical Education, Health Policy, Healthcare Management, Healthcare Information..., Physicians, Clinical Research, EMR, Health Education, Cpr Certified, Medical Research, ACLS, CPR Certified
Education
Midwestern University 2011 — 2015
Doctor of Osteopathic Medicine, Osteopathic Medicine
Loyola University of Chicago 2006 — 2010
B.S./B.A. (respectively), Biology/Economics
Schoolcraft College 2008 — 2008
Certificate, Emergency Medical Technology
AAA Michigan Sales AgentThe Auto Club GroupNovember 1997 - Present
Lee Ford June 1994 - November 1997
Aleda E Lutz Va Medical Center September 1992 - June 1994
US Army November 1988 - August 1992
Skills
Insurance, Sales, Health Insurance, Strategic Planning, Property & Casualty..., Disability Insurance, Sales Management
Education
Saginaw Valley State University 1992 — 1994
Accounting and Business/Management
University of Central Texas 1989 — 1991
Accounting
Central Michigan University 1985 — 1988
Accounting
Medical Resources Group June 2012 - Present
Medical Resources Group July 2010 - June 2012
AAA Michigan January 1987 - January 2009
AAA Michigan January 2001 - January 2004
AAA Michigan January 2000 - January 2001
AAA Michigan January 1998 - January 2000
AAA Michigan January 1997 - January 1998
AAA Michigan January 1995 - January 1997
AAA Michigan January 1988 - January 1995
Skills
Security, Access, Business Process, Requirements Analysis, Testing, Software Development, System Administration
Education
Macomb Community College 2009 — 2010
Certified Professional Coder - AAPC, Medical Insurance Coding Specialist/Coder, Completed courses in Medical Terminology, ICD-9 and CPT Coding.
Insurance Institute of America
Western Michigan University 1983 — 1986
Bachelor of Science
Michigan Financial Companies 2012 - Present
AAA Michigan 1994 - 2012
Skills
Financial Planning, Business Continuation, Key Person Insurance, Universal Life, Investments, Term Life Insurance, Strategic Financial..., Business
Education
Brooklyn Law School 1964 — 1967
JD, Law
Baruch College 1960 — 1964
BBA, Accounting and Finance
AAA Michigan General AgentThe Auto Club GroupOctober 1987 - 2012
Skills
Sales, Retirement Planning, Financial Analysis, Leadership, Coaching, Employee Benefits, Sales Management, Business Planning, New Business Development, Strategic Financial..., Team Building, Strategic Planning, Insurance, Customer Service, Life Insurance, Marketing, Health Insurance, Term Life Insurance, Fixed Annuities, Account Management, Disability Insurance, Long-term Care, Property & Casualty..., Small Business
Education
Central Michigan University 1980 — 1984
Bachelor of Science (BS), Marketing and communications
General Motors September 2014 - Present
General Motors January 2013 - September 2014
General Motors October 2010 - January 2013
Aerotek January 2010 - October 2010
General Motors April 2008 - September 2009
General Motors June 2006 - April 2008
General Motors May 2005 - June 2006
ACDelco October 1999 - May 2005
ACRO SERVICE CORPORATION January 1998 - January 1999
AAA Michigan January 1987 - January 1999
Skills
Training, Retail, Automotive, Inventory Management, Customer Retention, Leadership, Customer Satisfaction, Customer Service, Sales, Management, Profit, Marketing, Operations Management, Recruiting
Education
Central Michigan University 1997 — 1999
MSA, Human Resources Administration
Spring Arbor University 1994 — 1996
BA, Health Administration
AAA Michigan November 1986 - August 2009
Education
Michigan State University
Bachelor Arts, Industrial/Organizational Psychology
n/a November 2011 - Present
AAA Michigan May 2006 - March 2015
Skills
Event Planning, Public Speaking, Community Outreach, Customer Service, Teaching, Social Media, Nonprofits, Program Management, Public Relations, Marketing, Leadership Development, Training, Microsoft Office, Team Building, Musical Background, Classical Music, Gospel Music
Education
Wayne State University -School of Music 2009 — 2012
Music, Vocal Performance
Central State University 2004 — 2009
Business Administration, International Business
United Capital Financial Advisers, LLC May 2015 - Present
StanCorp Investment Advisers May 2006 - May 2015
AAA Michigan November 1995 - April 2006
Laventhol & Horwath CPAs June 1989 - March 1990
Skills
Investments, Investment Strategies, Investment Advisory, Wealth Management, Investment Management, Retirement Planning, Bonds, Asset Managment, Retirement, Financial Planners, Portfolio Management, Asset Allocation
Education
Eastern Michigan University 1990 — 1991
MBA, Finance, Economics, Statistics
The Ohio State University - The Max M. Fisher College of Business 1984 — 1989
BBA, Accounting, Finance, Economics
The Auto Club Group July 2014 - Present
The Auto Club Group July 2012 - Present
AAA Michigan 2006 - 2010
Infinity Airways DBA Daylight Air May 1994 - May 1995
Comerica Bank January 1985 - January 1995
Skills
Insurance, Customer Service, Property & Casualty..., Business Analysis, Call Centers, Underwriting, Management, Process Improvement, Casualty, General Insurance, Term Life Insurance, Health Insurance, Life Insurance, Commercial Insurance, Casualty Insurance
Education
Baker College Business and Corporate Services 2014 — 2017
Current Student, Business, Management, Marketing, and Related Support Services
Baker College of Clinton Township 2005 — 2008
Associate's Degree, Business Administration and Management, General
Trinity Health February 2011 - Present
ADP November 2005 - February 2011
AAA Michigan August 2001 - November 2005
Archdiocese of Detroit 1999 - 2000
Sequoia 1997 - 1999
National TechTeam 1995 - 1997
Skills
Citrix, Healthcare, Troubleshooting, Active Directory, System Administration, Servers, Windows, DNS, VMware, Disaster Recovery, Networking, Citrix Metaframe, Windows Server, Software Documentation, Technical Support, Windows 7, SharePoint
Education
Michigan State University 2003 — 2005
B.S., Psychology
Accident Fund Insurance Company of America June 2011 - Present
AAA Michigan November 2004 - February 2012
Keane January 2000 - November 2004
Education
Eastern Michigan University 1986 — 1989
MSIS, Operations Research & Information Systems
Bankers Life December 2014 - June 2015
Meijer July 2013 - October 2014
Port City Communications June 2012 - May 2013
Alpine Access March 2011 - May 2012
AAA Michigan August 2007 - March 2011
AT&T May 2000 - January 2007
Canicom November 1999 - March 2000
Guardian Monitoring October 1998 - October 1999
Guardian Monitoring June 1997 - June 1998
Skills
Call Center, Microsoft Word, Technical Support, Customer Experience, Data Entry, Team Leadership, Customer Service, Sales, Operating Systems, Call Centers, Management, Microsoft Excel, Microsoft Office, Team Building
Education
Brigham Young University - Idaho 2013 — 2018
Business Administration and Management, General
Cherry Creek High School 1992 — 1997
New World Systems September 2009 - Present
General Dynamics June 2009 - July 2009
AVL June 2008 - January 2009
Federal APD August 2007 - June 2008
AAA Michigan May 2007 - August 2007
DTE Energy February 2000 - February 2007
Education
Detroit College of Business 1991 — 1993
Henry Ford Community College 1988 — 1990
Associates, Business
AAA Michigan 2001 - 2002
Education
Central Michigan University 1974 — 1976
BS, Math and computer science
AAA Michigan February 1979 - Present
Skills
Coaching, General Insurance, Property & Casualty..., Team Building, Life Insurance, Outlook, Budgets, Term Life Insurance, Customer Satisfaction, Customer Service, Umbrella Insurance, Insurance, Management, Whole Life, Sales, Homeowners, Underwriting, Leadership, Public Speaking, Training, Casualty, Event Planning, Strategic Planning, Commercial Insurance, Fixed Annuities, Microsoft Office, Universal Life, Microsoft Excel, Liability, Marketing, Health Insurance
Education
Davenport University 1987 — 1992
Davenport University 1987 — 1992
LPL Financial June 2009 - Present
National City Bank October 2006 - March 2008
AAA Michigan September 2005 - October 2006
Chase Bank June 1983 - May 2005
Education
Ferris State University 1989 — 1993
Bachelor, Business Administration
Mott Community College 1984 — 1988
Associate, Applied Science - Business Management
AAA Michigan September 1980 - Present
Education
Eastern Michigan University 1974 — 1978
Bachelor of Science (B.S.), Communication and Media Studies
Allianz 2012 - Present
Firemans Fund Insurance Company June 1998 - October 2012
Milliman June 1996 - June 1998
AAA Michigan 1990 - 1996
New York State Insurance Department 1986 - 1990
Atlantic Mutual Companies 1984 - 1986
royal insurance 1982 - 1984
ISO 1981 - 1981
Skills
Actuarial Science, Reinsurance, Property & Casualty..., Insurance, Underwriting, General Insurance, Casualty, Liability, Commercial Lines, Commercial Insurance, Financial Risk, Risk Management, Workers Compensation, Solvency II, Legal Liability
Education
Fordham University 1979 — 1982
B.A., Math/Economics
AAA Michigan
Skills
Insurance, Claim, Property & Casualty..., Strategy, Program Management, Strategic Planning, Commercial Insurance, Leadership, Mergers & Acquisitions, Business Strategy
Education
Harvard Law School 1967 — 1970
Juris Doctor
AAA Michigan
Skills
Liability, Property & Casualty..., Insurance, Casualty, Underwriting, Claims Management, Umbrella Insurance, Life Insurance, Health Insurance, Commercial Insurance
Education
Grand Valley State University 1992 — 1997
Bachelor of Social Work, Major in Social Work-Minor in Psychology
AAA Michigan May 2008 - Present
Sentry Insurance August 2007 - March 2008
Education
Eastern Michigan University 2000 — 2004
Marketing, Marketing
St. John Providence July 2015 - Present
St. John Providence Health System March 2005 - Present
St. John Providence Health System September 1998 - March 2005
AAA Michigan May 1986 - June 1996
Skills
Nursing, Acute Care, Nursing Education, Telemetry, ACLS, Inpatient, Patient Safety, Pediatrics, Healthcare Information..., Healthcare Management, Medical/Surgical, Critical Care, EMR, Clinical Research, ICU, Hospitals, Healthcare, Patient Education, BLS
Education
University of Detroit Mercy 2006 — 2011
BSN, Nursing
St Clair County Community College 1996 — 1998
ADN, Nursing
Macomb Community College 1986 — 1990
Associates, Business Management
AAA Michigan March 2001 - June 2009
Skills
Sales, Property & Casualty..., Casualty, Customer Retention, Casualty Insurance, Commercial Insurance, Underwriting, Sales Management, Disability Insurance
Education
Central Michigan University
BSBA, Business Administration, Economics, Psychology
AAA Michigan
Skills
Casualty, Underwriting, Liability, General Insurance, Claims Management, Call Centers, Fixed Annuities, Small Business, Life Insurance, Commercial Insurance, Term Life Insurance, Health Insurance, Process Improvement, Long-term Care, Disability Insurance
Education
Marygrove College 1982 — 1985
Master of Arts (M.A.), Educational Leadership and Administration, General
Marygrove College 1977 — 1981
Bachelor of Arts (B.A.), Experimental Psychology
AAA Canton 2013 - Present
AAA Michigan August 1995 - Present
Skills
Property & Casualty..., Casualty, Commercial Insurance, Homeowners, Liability, Underwriting, Disability Insurance, Fixed Annuities, Legal Liability, Commercial Lines
Education
Eastern Michigan University 1986 — 1991
Economics
AAA Michigan 2002 - Present
Skills
Property & Casualty..., Umbrella Insurance, Health Insurance, Life Insurance, Disability Insurance, Renters, Long-term Care, RV
Education
Wayne State University 1991 — 1994
B.S., Finance
Macomb Community College 1988 — 1991
Terminix November 2013 - Present
Private Family February 2013 - November 2013
AAA Texas February 2010 - November 2012
Private Family - volunteer April 2008 - February 2010
AAA Michigan August 2006 - April 2008
American Express May 2005 - September 2006
J. Martin Travel January 1998 - May 2002
Alber Orchard and Cider Mill August 1988 - June 1999
Westgate Travel August 1990 - April 1996
Skills
Travel Management, Accounts Receivable, Business Travel, Customer Service, Sales, Tourism, Hotels, Training, Hospitality, Sabre, Travel Planning, Account Management, Sales Management, Cruises, Negotiation, Marketing, Team Building, Customer Retention, Call Centers, Vacation, Event Management, Trade Shows, Event Planning, Leadership, Call Center, Contract Negotiation, Sales Operations, Microsoft Office, Group sales, ASW400
Education
Conlin-Hallissey School of Tourism 1990 — 1990
Certificate, Travel / Tourism, 4.0
Cleary University 1987 — 1990
Didn't earn degree, have 36 credit hours, Business Management, 3.7
American Girl Brands LLC August 1997 - Present
W.B. Doner August 1991 - 1993
Montgomery Ward August 1988 - February 1991
AAA Michigan 1986 - 1988
Education
Eastern Michigan University
Bachelor of Business Administration (BBA)
Wayne State University
MBA, Marketing
Oakland University
Paralegal Certificate
Accountemps July 2012 - Present
Raymond James & Associates, Inc November 1999 - November 2011
City of Detroit November 1998 - October 1999
AAA Michigan August 1988 - October 1998
Skills
Data Entry, Typing 50 wpm, Microsoft Office 2007, General Ledger, Spreadsheets, Account Reconciliation, Accounts Receivable, Microsoft Excel, Journal Entries, Accounting, Outlook, Accounts Payable, Microsoft Word, Payments, Finance, Invoicing, Budgets, QuickBooks, Microsoft Office, Analysis, Customer Service, Financial Statements, Time Management, Financial Reporting, PowerPoint, Access, Process Improvement, Training, Insurance, GAAP, Bookkeeping, Bank Reconciliation, Sarbanes-Oxley Act, Balance, Lotus Notes, Accounting Applications
Education
Central Michigan University 2009 — 2012
Master of Science Administration, Information Resource Management
University of Detroit Mercy 1985 — 1992
Bachelor of Arts, Accounting Concentration
AAA Michigan October 2009 - March 2013
Chase August 1993 - April 2009
Skills
Insurance, Health Insurance, Property & Casualty..., Customer Satisfaction, General Insurance, Underwriting, Claim, Customer Retention, Process Improvement, Life Insurance, Vendor Management, Term Life Insurance, Commercial Insurance, Software Documentation, Employee Benefits, Casualty, Outlook, Call Center
Education
Grand Valley State University 1970 — 1978
Bachelor’s Degree, Behavioral Sciences
AAA Michigan December 2000 - Present
Handelman October 1998 - December 2000
NBD August 1984 - October 1998
Skills
Mainframe, VSAM
Education
Marygrove College 1979 — 1984
Bachelor of Arts, Business Management/Computer Science
Cass Tech 1978 1975 — 1978
High School Diploma, Clothing & Textiles
AAA Michigan April 2002 - Present
Education
Central Michigan University
Bachelor of Science, Business Administration
University of Wisconsin-Madison
AAA Michigan 2012 - Present
City of Dearborn January 2006 - March 2012
Skills
Public Safety, Enforcement, Risk Assessment, Government, Homeland Security, Strategic Planning, Internal Investigations, Fire Suppression Systems, Operations Management, Firearms, Criminal Justice, Physical Security, Interrogation, Security Management, Policy, Private Investigations, Fire Investigation, Investigation, NIMS, Code Enforcement, Fire Protection, Construction, Evidence, Fire Safety, Emergency Management, Expert Witness, Public Administration, Claims Investigations, Claim Investigation, Fraud, Claim
Education
American Educational Institute
Fraud Claims Law Specialist
American Heart Association
Pediatric Advanced Life Support
Central Michigan University
Masters, Administration (Public Administration)
Eastern Michigan University
Fire Staff and Command
Homeland Security/FEMA
Juvenile Firesetter Intervention Specialist I
Madonna University
Bachelor of Science, Fire Science
Michigan State Police
Vehicle Fire Investigations
Michigan State Police
Basic Fire Investigation
Michigan State Police
Advanced Fire Investigation
National FIre Academy
Structures and Systems
AAA Michigan September 2001 - Present
Fifth Third Bank June 2000 - August 2001
Skills
Workforce Management, Statistics
Education
Grand Valley State University 2005 — 2012
Bachelor of Science (BS), Statistics
Ford Motor Company September 2002 - September 2006
Ford Motor Company April 2002 - September 2002
Ford Motor Company January 2002 - April 2002
Ford Motor Company August 2001 - December 2001
Ford Motor Company January 2001 - July 2001
Ford Motor Company May 2000 - December 2000
AAA Michigan January 1996 - April 1999
Ford Motor Company January 1995 - December 1995
AAA Michigan March 1989 - January 1992
AAA Michigan June 1987 - March 1989
Skills
Windows, Microsoft Excel, Microsoft Word, PowerPoint, Access, Easytrieve, WERS, AIM, Global 8D, Process Control, Systems Engineering, FMEA, Green Belt, Process Improvement
Education
Lawrence Technological University
Bachelor of Science (BS), Mechanical Engineering
Wayne State University
Master of Business Administration (MBA), Marketing
University of Michigan-Dearborn
Bachelor of Science (BS), Mathematics