Auto Club of Southern California
Industry: Non-profit
DescriptionThe American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held non-profit national member association and service organization with over 58 million members in the United States and Canada. Roadside assistance: 1 (800) 222-4357 Headquarters: Heathrow, FL Founded: March 4, 1902, Chicago, IL CEO: Marshall L. Doney (Jul 1, 2015–) Founders: Automobile Club of America, Chicago Automobile Club, Parent organization: Colonial Realty Partnership (CRLP)
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Auto Club of Southern California Employees
Molina Healthcare February 2014 - Present
Living Spaces Furniture August 2013 - October 2013
OneWest Bank April 2013 - August 2013
Corinthian Colleges November 2012 - January 2013
AUTO CLUB OF SOUTHERN CALIFORNIA August 2011 - July 2012
OneWest Bank August 2010 - March 2011
Time Warner Cable June 2008 - January 2010
HOME DEPOT January 2007 - June 2008
Skills
Property & Casualty..., Commercial Insurance, Subrogation, Liability, Casualty, Insurance, Legal Liability, Commercial Lines, Credit, Customer Satisfaction, Customer Service, Data Entry, Invoicing, Sales, Call Centers, Health Insurance, Outlook, 10 Key, Time Management, Telephone Skills, Risk Management, Microsoft Word, Fax, Payments, Team Building, Customer Experience, Teamwork, Appointment Scheduling, HIPAA, Credit Cards, Account Management, Customer Retention
Education
Ashworth College 2012 — 2014
Associates Degree, Medical Insurance Specialist/Medical Biller
Long Beach City College 2003 — 2011
Self-employed January 2014 - Present
State Farm June 2013 - August 2014
Auto Club of Southern California March 2007 - May 2013
Skills
Account Management, Customer Service, Leadership, Management, Marketing, Sales Management
Education
California State University-Fullerton
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Century 21 O.M.A. August 2014 - Present
Berkshire Hathaway HomeServices California Properties September 2013 - August 2014
Auto Club of Southern California August 2012 - August 2013
Self employed January 2003 - August 2012
Auto Club of Southern California September 1981 - July 2003
First American Title June 1989 - January 1991
Skills
Leisure Travel, Cruises, Vacation, Sales, Insurance, Licensed Property &..., Customer Service, Customer Oriented, Customer Retention, Tour Operators, Travel Planning, Travel Management, Tourism, Marketing, Selling, Sales Operations, Real Estate, First Time Home Buyers, Condos, Contract Negotiation, Short Sales, Sellers, Negotiation, Management, Referrals, Investment Properties, Relocation, Foreclosures
Education
Corona del Mar High School
Orange Coast College
Dental Assisting Program, Dental Assisting/Assistant
San Diego LGBT Community Center February 2015 - Present
San Diego Youth Services October 2013 - January 2015
Youth Leadership at Cherokee Point Elementary June 2012 - July 2013
Teen Relationship Violence Prevention Lab at San Diego State University July 2009 - July 2013
1st Avenue Counseling Centre October 2012 - June 2013
Health Sciences High and Middle College January 2012 - October 2012
In-Home Therapy Team January 2012 - June 2012
Center for Community Counseling and Engagement September 2011 - May 2012
Teen Relationship Violence (TRV) Research at San Diego State University July 2009 - June 2011
Auto Club of Southern California August 2006 - June 2011
Education
San Diego State University-California State University 2011 — 2013
Master of Science (M.S.), Marriage and Family Therapy
San Diego State University-California State University 2008 — 2011
Bachelor of Arts (B.A.), Psychology
UCSD Recreation September 2014 - Present
University of California, San Diego September 2014 - Present
UCSD-California Sea Grant September 2010 - Present
UC San Diego June 2006 - December 2009
Auto Club of Southern California August 2002 - February 2005
Skills
Marine Biology, Digital Photography, Constant Contact, Microsoft Office, Business Travel, Facebook, WordPress, PowerPoint, Editing, Time Management, Microsoft Excel, Training, Outlook, Research, Mac, Timekeeping, People Skills, Social Media, Payroll
Education
San Diego Mesa College 1996 — 1997
General Studies
Clairemont High School 1992 — 1996
CA
Experis November 2011 - Present
Smith/Firestone Associates (SFA Design) April 2013 - July 2013
Direct Relief International May 2008 - November 2011
(Self Employed) 2006 - 2008
Tribune Company October 2004 - April 2006
Islands Magazine March 2001 - October 2004
Auto Club of Southern California July 1997 - March 2001
Orange Coast magazine at Emmis Communications 1993 - 1997
Bates Worldwide 1990 - 1993
Reid Advertising & Public Relations September 1989 - November 1990
Skills
Basic HTML, Online Marketing, Writing, Editing, Web Editing, Strategic Planning, Web Analytics, Content Management, Content Strategy, Web Content, ektron, Ektron Content..., SharePoint, Online Advertising, Marketing Communications, Social Networking, Publishing, Interior Design, Magazines, Digital Media, Social Media, Ektron, CMS, Email Marketing, Copywriting, SEO, Copy Editing, Blogging, Web Design, Web Content Management, Advertising, Books, Content Development, WordPress, Creative Writing, Facebook, Social Media Marketing, Strategic Communications, Editorial, Press Releases, Proofreading, Publications, Newsletters, Media Relations, Corporate Communications, Internal Communications, Digital Strategy, Journalism, Google Analytics, Brand Development
Education
University of California, Los Angeles 1984 — 1988
B.A., English
Santa Barbara City College 2008 — 2014
Associate of Arts (AA), Interior Design
San Bernardino Unified School District November 2013 - Present
Walgreen's February 2008 - November 2012
Auto Club of Southern California March 2004 - February 2008
Food-4-Less February 1999 - March 2004
Education
University of California, Riverside 1999 — 2003
Creative Writing, Creative Writing
Optometrist Office June 2014 - Present
Expedia, Inc. January 2014 - June 2014
Delbert Services Corporation October 2012 - January 2014
Hertz August 2011 - October 2012
Auto Club of Southern California September 2006 - May 2011
Cingular Wireless December 2002 - September 2006
Skills
Customer Service, Call Centers, Sales, Customer Satisfaction, Customer Experience, Microsoft Word, Teamwork, Time Management, Troubleshooting, Telephone Skills, Outlook, Microsoft Office, Administrative..., Fax, 10 Key, Customer Support, Phone Etiquette, Data Entry, Front Office, Vision Insurance, Supervisory Skills, Invoicing, Electronic Payment..., Medical Terminology
Education
College of Southern Nevada 2015 — 2019
Pre-Nursing Studies
Buena Park High School 1999 — 2000
Diploma, General Studies
Tustin High School 1996 — 1999
General Studies
Auto Club of Southern California April 2002 - Present
California State Auto Association April 1998 - April 2002
California State Auto Association January 1995 - April 1998
Skills
Property & Casualty..., Insurance Planning, Inside Sales, Customer Service, Client Development, Client Interfacing, Client Communications, Client Services, Client Relationship...
Education
A.D. Banker
Property and Casualty Insurance
Foothill College
Travel Careers Program, International Travel, Cruises, Tours
West Valley College
Associate of Arts (AA), Liberal Arts
Southwest Riverside County Association of Realtors January 2013 - Present
Southwest Riverside County Association of REALTORS® 2007 - Present
Rancon Real Estate September 2004 - Present
Auto Club of Southern California October 1994 - May 2004
Skills
Real Estate, Sellers, GRI, Short Sales, REO, Residential, Relocations, Foreclosures, Investment Properties, First Time Home Buyers, Relocation, Condos, Home, Land, Residential Homes, ABR, Property, Real Property, FHA, Investors, Single Family Homes, Real Estate Transactions, Referrals, Listings, Buyer Representation, e-PRO, Townhomes, New Home Sales, Buyers, Vacation Homes, Mortgage Lending, Selling, Luxury, HUD, Brokerage, 1031 Exchanges, Income Properties, Seniors, Resellers, Move Up Buyers, Relocation Buyers, Home Staging, Commercial Real Estate, New Homes, Seller Representation, Real Estate Financing, International Real..., Land Acquisition, Rentals, Real Estate License
Education
California Polytechnic State University-San Luis Obispo 1976 — 1978
Animal Science
Poway High School 1972-1976 1972 — 1976
Palisade Realty 2011 - Present
Coast West Realty 2008 - 2011
Auto Club of Southern California 1999 - 2001
Skills
Real Estate, Selling, Short Sales, First Time Home Buyers, REO, Buyer Representation, Referrals, Management, Relocation, New Home Sales, Single Family Homes, Sellers, Listings, Foreclosures, 1031 Exchanges, Investment Properties, First Time Home Sellers, Home Staging, Seller Representation, Real Estate Transactions
Education
Point Loma Nazarene University 1994 — 1998
BA, Industrial Organizational Psychology
Point Loma Nazarene University 1994 — 1998
Industrial Organizational Psychology
Auto Club of Southern California August 1994 - Present
AAA 1994 - Present
Automobile Club of Southern California 1994 - 2009
Education
California State University-Long Beach 1999 — 2005
North Carolina State University 1976 — 1977
Toshiba America Medical Systems March 2006 - Present
Cushman & Wakefield November 2005 - February 2006
Automobile Club of Southern California June 2002 - July 2005
Auto Club of Southern California July 1998 - July 2005
Automobile Club of Southern California September 2000 - June 2002
Automobile Club of Southern California December 1997 - September 2000
Skills
Microsoft Word, Analysis, Data Entry, Microsoft Excel, Contract Management, Call Centers, Project Management, Customer Service, Training, Marketing, Outlook, Management, Teamwork, Communication Skills, Team Building
Education
University of Phoenix 2006 — 2008
Bachelor of Science, Business Management
Strachota Insurance Agency March 2002 - Present
Auto Club of Southern California January 1993 - January 2002
Skills
Health Insurance, Customer Service, Marketing, Social Media Marketing, Liability, Property & Casualty..., Life Insurance, Music, Insurance, General Insurance, Commercial Insurance, Microsoft Excel, Term Life Insurance
Education
Maric College 1992 — 1993
Medical Assistance
Palomar College 1978 — 1987
Geology
Auto Club of Southern California November 1999 - Present
Levitz Corporation May 1990 - November 1999
Skills
Customer Relations, Problem Solving, Event Management, Insurance, Strategic Planning, Customer Service, Budgeting, Excel, Sales Management, Microsoft Office, Account Management, Team Building, Word, PowerPoint, Financial Analysis, New Business Development, Outlook, Negotiation, Mentoring, Product Development, Marketing Strategy, Lead Generation, Business Planning, Coaching, Accounting, Public Speaking, Financial Planning, Event Planning, Compliance, Market Research, Team Leadership, Direct Marketing, Operations Management, Hiring, Change Management, Product Management, Program Management, Public Relations, Promotions, Employee Relations
Education
Ohio University 1985 — 1989
Bachelor of Science, Business Administration, Graduated
Circleville High School 1982 — 1984
Graduated, College Prep
Varsity Tutors September 2014 - Present
Hollybrook Senior Living of Orange August 2013 - August 2014
Auto Club of Southern California October 2012 - August 2013
Insphere Insurance Solutions June 2012 - August 2013
Child Development Inc May 2008 - June 2012
California Career College May 2010 - August 2010
South Coast YMCA August 2007 - January 2008
Sylvan Learning Center January 2007 - August 2007
SCORE! Educational Centers October 2005 - October 2006
Skills
Microsoft Word, Excel,..., Musical, Customer Service, PowerPoint, Outlook, Microsoft Excel, Admissions, Management, Staff Development, Leadership, Healthcare, Teaching, Program Management, Public Speaking, Sales, Training, Musical Theatre, Marketing, Microsoft Office
Education
California State University-Long Beach 2002 — 2005
Bachelor of Arts, Liberal Studies -Teacher Education; Visual and Performing Arts
Orange Coast College 1998 — 2000
Associates Degree, General
Allstate Insurance June 2008 - Present
Auto Club of Southern California April 1996 - February 2008
Skills
Insurance, Retirement Planning, Commercial Insurance, Health Insurance, Liability, General Liability, Property & Casualty..., Home Insurance, Auto Insurance, Life Insurance, Motorcycle Insurance, Renters Insurance, Condo Insurance, Boat Insurance, Auto, Legal Liability, Homeowners, Term Life Insurance, Umbrella Insurance, Casualty, Universal Life, Casualty Insurance
Education
California Polytechnic State University-San Luis Obispo 1988 — 1991
Bachelor of Arts (B.A.), Business Administration and Management, General
Leadership Lompoc Valley
ISU Stephen B Marvin Insurance Agency June 2011 - Present
Driscoll & Driscoll Insurance Agency September 2006 - May 2011
Auto Club of Southern California May 1998 - August 2006
Skills
Insurance, Commercial Insurance, Environmental Insurance, Professional Liability, Employment Practices..., Employee Benefits, Liability, Group Insurance, Property & Casualty..., Brokers, Legal Liability, Workers Compensation, Commercial Lines, Casualty, Claim, D&O, General Insurance, Property Damage, Umbrella Insurance, Claims Management, Underwriting, Reinsurance, Inland Marine, Directors & Officers..., Property Claims, Liability Analysis, Excess, Captives, Insurance Brokerage, Surety Bonds, Marine Insurance, Accident, Health Insurance, Universal Life, Term Life Insurance, Homeowners, Claim Investigation, Subrogation, Agents, Litigation Management, Disability Insurance, Adjustments, Life Insurance, Claims Resolution, Indemnity, Large Loss, Fixed Annuities, Water Damage, Adjusters, Claims Handling
Education
Santa Monica College 1976 — 1978
Santa Monica High School 1973 — 1976
Saint Monica's 1964 — 1973
Synertech (Assignment at Mazda North American Operations) 2010 - 2015
Auto Club of Southern California April 1996 - July 2009
Times Mirror Cable Television (COX Enterprises) September 1988 - December 1995
Skills
Budgets, SDLC, Team Building, Project Management, Management, Analysis, Integration, Vendor Management, Team Leadership, Process Improvement, Cross-functional Team..., Visio, Business Analysis, Troubleshooting, Software Project..., Requirements Analysis, IT Strategy, Shell Scripting
Education
DePaul University
B.S., Computer Science
MAPFRE U.S.A. Corp. January 2003 - Present
Auto Club of Southern California January 1990 - January 2003
Skills
Number One captive..., Property & Casualty..., Insurance, Casualty, Liability, General Insurance, Underwriting, Commercial Insurance, Legal Liability, Umbrella Insurance, Commercial Lines, Claim, Health Insurance, Customer Service, Homeowners, Workers Compensation, Professional Liability
Education
Santa Monica College
ICANN - Internet Corporation for Assigned Names and Numbers February 2015 - Present
ICANN - Internet Corporation for Assigned Names and Numbers November 2010 - February 2015
ICANN February 2009 - November 2010
ICANN September 2006 - February 2009
O'Melveny & Myers LLP May 2005 - September 2006
Auto Club of Southern California December 2004 - May 2005
KCAL 9 News / Viacom December 2000 - May 2004
LAinsider.com / Cox Interactive Media June 2000 - December 2000
eToys February 2000 - May 2000
Sony Online Entertainment October 1998 - February 2000
Skills
CSS, Web Development, Content Management, Wordpress, SEO, Social Media, HTML 5, Web Content Management, Drupal, WordPress, XML, Mobile Devices, Online Advertising, CMS, PHP, E-commerce
Education
King's College London 1995 — 1996
MA, War Studies
University of Southern California 1993 — 1995
MA, Journalism
Loyola Marymount University 1989 — 1993
BA, Humanities
Auto Club of Southern California February 2009 - Present
CCEA Calvary Chapel Education Assoc January 2007 - Present
Auto Club of Southern California February 2009 - July 2010
NorthStar Technology Corp December 2008 - January 2009
Real Estate Disposition Corp April 2008 - September 2008
JWE Corp February 2007 - February 2008
Fieldstone Communities June 2006 - December 2006
Fieldstone Communities February 2006 - June 2006
BRANSKY PERSONNEL January 2005 - January 2006
AUTO CLUB OF SOUTHERN CALIFORNIA January 2003 - January 2005
Skills
Vendor Management, Process Improvement
Education
Golden West College 2012 — 2013
Medical Billing
Rancho Alamitos High School
AAA Insurance November 2004 - Present
Auto Club of Southern California January 2003 - August 2004
Skills
Casualty, Insurance, Liability, Commercial Insurance, Legal Liability, General Insurance, Professional Liability, Employee Benefits, Life Insurance, Commercial Lines, Underwriting, Disability Insurance, Workers Compensation, Property & Casualty...
Education
University of Phoenix 1999 — 2000
Bachelor of Science (BS), Business Administration
Pasadena City College 1993 — 1995
BS/BA, Business Administration
Sutherland Global Services November 2014 - Present
Ambit Energy May 2012 - Present
Virtual Call Center August 2008 - November 2014
Consulting Projects February 2000 - July 2008
Auto Club of Southern California June 1992 - January 1999
Northrop Grumman Corporation December 1984 - May 1992
Xerox July 1970 - 1982
Skills
Business Analysis, PMO, Program Management, Change Management, Team Building, Team Leadership, Vendor Management, Six Sigma, Project Management, Budgets, Strategic Planning, Process Improvement, Social Media Marketing, Marketing, Internet Marketing, Web Marketing, Business Process..., Leadership, Management, Sales, E-commerce, Integration
Education
Pepperdine University 1972 — 1975
BS, Business Management
UFA
REC Solar February 2014 - June 2014
World Maritime Exchange, Ltd. February 2013 - February 2014
First Alpha Marketing, Inc. August 2007 - November 2012
JPMorgan Chase April 2006 - July 2007
Real Estate Agent March 2003 - June 2006
Farmers Insurance & Financial Services August 2000 - March 2002
Auto Club of Southern California August 1995 - August 2000
Skills
Sales Management, Business Development, Territory Management, Strategic Planning, Team Leadership, Entrepreneurship, Marketing, Business Acumen, Product Placement, Insurance, Sales, Leadership, Selling, Temporary Placement, Product Marketing, Salesforce.com, Account Management, Cold Calling, Customer Retention, Team Building, Customer Service, Sales Process, CRM
Education
University of Phoenix 2005 — 2007
Bachelor of Science (BS) Dual, Business Management and Marketing, 3.52
Fristad Consulting Group, LLC ownerFristad Consulting Group, LLCSeptember 2007 - Present
Auto Club of Southern California 1991 - 2007
Auto Club of Southern California 1979 - 2007
Education
California State University-Los Angeles
BS, Business Administration
Auto Club of Southern California September 2010 - Present
Western Dental Services, Inc. January 2010 - October 2010
Studeo Advertising June 2008 - October 2009
Corinthian Colleges March 2005 - April 2008
GMAC/ditech.com October 2000 - March 2005
New Century Mortgage February 1997 - October 2000
Great Western Bank 1995 - 1996
ARCS Mortgage Inc. 1993 - 1995
American Gem Society 1990 - 1993
Skills
Marketing Communications, Public Relations, Strategic Planning, Direct Response, Advertising, Marketing, Project Management, Event Planning, Account Management, Promotions, Budgets, Creative Direction, Integrated Marketing, Leadership, Strategy, Direct Marketing, Media Buying, Management, Forecasting, Analysis, Time Management, Project Planning, Customer Service, Event Management, Trade Shows, Program Management, Public Speaking, Social Media Marketing, Online Advertising, Competitive Analysis, Editing, Online Marketing, Market Planning, Contract Negotiation, Digital Marketing, Sponsorship, Press Releases, Direct Mail, Vendor Management, Marketing Strategy, Email Marketing, Lead Generation, Brand Awareness, Market Research, Multi-channel Marketing
Education
California State University-Northridge 1986 — 1989
Bachelors, Journalism
Auto Club of Southern California August 2002 - Present
Northwestern Mutual 2000 - 2002
Skills
Call Centers, Microsoft Excel, Insurance, Business Analysis, Financial Analysis, Process Improvement, Leadership, Project Management, Property, Risk Management, Strategic Planning
Education
California State University-Fullerton, Mihaylo College of Business and Economics 1997 — 1999
Mercury Insurance June 2013 - Present
Contract Employee December 2008 - May 2013
Engineering Solutions May 2006 - November 2008
Auto Club of Southern California February 1990 - April 2006
AAA Texas 2000 - 2003
Skills
Risk Management, IT Audit, Business Process, Internal Audit, Auditing, Enterprise Risk..., Internal Controls, Information Security, Data Analysis, Risk Assessment, Management, Project Management, Fraud, Insurance, Governance, Budgets, Business Analysis, Audit Analytics, CISSP, Finance, Vendor Management, Analysis, Software Documentation, Leadership
Education
Angelo State University 1985 — 1989
BBA, Accounting
RIM logistics, Ltd September 2013 - Present
Matura Farrington Staffing Services, Inc. January 2013 - September 2013
Anschutz Entertainment Group September 2011 - July 2012
Auto Club of Southern California September 2009 - July 2011
Sport Star Relocation and Shorewood Real Estate January 2006 - January 2007
Skills
Recruiting, Cold Calling, Real Estate, Contract Negotiation, Leadership, Marketing, Management, Event Planning, Customer Satisfaction, Customer Retention, Selling, Program Management, Customer Service, CRM, Sales, Training, Temporary Staffing, Outlook, Social Media, Staffing Services, Advertising, Event Management, Building Relationships, Salesforce.com, Business Development, Social Networking, Account Management
Education
California State University
Bachelor of Arts, Communications Studies
California State University-Chico 2005 — 2008
Yes, Communications
Harbor Junior College
California State University
Security First Corp. September 2014 - Present
Auto Club of Southern California August 2014 - September 2014
Serco January 2014 - June 2014
Donor Network of Arizona March 2012 - November 2013
SPEC Services July 2009 - July 2011
STCA - Screen October 2004 - April 2009
Pathfinder International February 2003 - October 2004
Iris Graphics - a Creo Company (now owned by Kodak) July 2000 - January 2003
Volt Technical Resources April 2000 - July 2000
Oread, Inc. March 1997 - April 2000
Skills
Network Administration, Software Documentation, Visio, Data Center, Microsoft Exchange, VMware, Backup Exec, Microsoft Office, Sonicwall, IIS, Windows Network..., Layer 3 Switching, MS Office Suite, Documentation, NAS, Patch Management, McAfee ePO, Port Forwarding, Dell AppAssure Backup, Dell vRanger Backup, Dell EqualLogic SAN..., Manage Engine OpManger, Servers, Active Directory, Windows Server, VMware ESX, DNS, Troubleshooting, Security
Education
Holyoke Community College 1981 — 1984
A.S., Business
Team Beach Body June 2015 - Present
Auto Club of Southern California April 2012 - Present
Transmeister January 2009 - March 2012
Skills
Customer Service, Microsoft Excel, Microsoft Word, Sales, PowerPoint
Education
California State Polytechnic University-Pomona 2006 — 2011
Bachelor of Business Administration (B.B.A.), Accounting
Kerry Ingredients ( Formerly Big Train ) September 2012 - January 2015
IQinVision 2008 - 2012
Auto Club of Southern California June 2005 - June 2008
Skills
Inventory Control, Materials Management, Purchasing, MRP, Product Development, Inventory Management, Customer Service, Management, Cross-functional Team..., Strategic Planning, Manufacturing, Microsoft Excel, Lean Manufacturing
Education
California State University-Fullerton 2005 — 2008
Bachelor of Arts (B.A.), Criminal Justice and Corrections
Auto Club of Southern California October 2013 - Present
Auto Club of S Califonia October 2013 - Present
DK Global Inc June 2013 - September 2013
Enterprise Rent-A-Car March 2009 - June 2013
Abercrombie & Fitch November 2007 - September 2008
Skills
Marketing, Sales Management, Customer Satisfaction, Leadership Development, Team Management, Retail Sales, Fashion, Building Relationships, Long Term Business..., Outside Sales, Visual Communication, Manage Client..., Social Networking, Customer Retention, Inventory Management, Account Management, Management, Cold Calling, Sales Presentations, Time Management, Direct Sales, Sales Process, Customer Service, Recruiting, Event Planning, Employee Training, Marketing Strategy, Interviews, Outlook, Microsoft Office, Microsoft Excel, Public Speaking, Email Marketing, Facebook, Fundraising
Education
California State University-San Bernardino 2003 — 2007
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Landmark Education 2005 — 2009
Etiwanda High School 1999 — 2003
Allstate Financial Services, LLC November 2014 - Present
Allstate Insurance February 2008 - Present
Allstate Insurance September 2005 - December 2007
Auto Club of Southern California March 2004 - August 2005
Allstate Insurance Company 1997 - 2004
Skills
Property & Casualty..., Commercial Insurance, Casualty, General Insurance, Insurance, Health Insurance, Underwriting, Fixed Annuities, Life Insurance, Disability Insurance, Liability, Long-term Care, Term Life Insurance, Property & Casualty and..., Leadership, Commercial Lines, Homeowners, Renters, Sales, Umbrella Insurance
Education
University of La Verne
Allstate April 2015 - Present
Extra Express Inc February 2015 - April 2015
Auto Club of Southern California August 2014 - January 2015
Brand Affinity Technologies (BAT) March 2014 - June 2014
Foothill Vineyard Church July 2007 - October 2011
Rural Metro Ambulance August 1996 - July 2007
Skills
Office Administration, Team Management, Social Marketing, Social Media, Adobe Creative Suite, Adobe Photoshop CS3 &..., Graphic Design, Web Design, Website Creation, Digital Photography, Social Networking, Non-profit..., Non-profit Leadership, Website Development, Team Building, Team Leadership, Customer Service, Administrative Office..., Office Management, Typing - 60 wpm, Data Entry, Microsoft Office Suite, Microsoft Word, Microsoft Excel, WordPress, iWeb, Keynote, ProPresenter, Media Shout, Final Cut Pro, AS400 Administration, Mac & PC platforms, Human Resources, Communication Skills, CBD, Dispatching, Emergency Medical..., Computer Aided Dispatch, Logo Design, Website Promotion, Website Updating, Dependable Team Player, Integrity, Training, QAQC, Customer Follow-up, Worship Music, Worship Leadership, Graphics Software
Education
Everett Community College 1990 — 1990
Aerospace Engineering, Aerospace Engineering
Auto Club of Southern California April 2015 - Present
Automobile Club of Southern California April 2013 - Present
Marriott International November 2011 - April 2013
Marriott International February 2009 - November 2011
SWR Resource Network, Inc. August 2005 - January 2009
Belmont Brewing Company January 2004 - August 2005
BJ's Restaurant & Brewhouse April 2003 - January 2004
The Walt Disney Company July 1998 - April 2003
Skills
Management, Food & Beverage, Hospitality, Restaurants, Applicant Tracking..., Event Planning, Forecasting, Leadership, Budgets, Team Leadership, Operations Management, Marketing Strategy, Team Building, New Business Development, Business Development, Social Media, Strategic Planning, Competitive Analysis, Sales Management, Recruiting, Business Strategy, Event Management, Financial Analysis, Negotiation, Finance, Analysis
Education
Chapman University, The George L. Argyros School of Business and Economics 2011 — 2013
MBA, Business Management
California State University-Fullerton
B.A., Political Science
City of Long Beach March 2009 - Present
Washington Mutual Bank, F.A December 2007 - March 2009
Washington Mutual Bank, F.A June 2005 - December 2005
Washington Mutual Bank, F.A August 2004 - June 2005
Washington Mutual Bank February 2003 - August 2004
Washington Mutual Bank, F.A May 2002 - February 2003
New Century Mortgage Corporation April 2001 - May 2002
Auto Club of Southern California April 1999 - April 2001
Skills
Databases, User Acceptance Testing, Testing, Business Requirements, Business Process, Business Analysis, Vendor Management, Data Migration, Business Objects, Project Management
Education
University of California, Irvine 2002 — 2004
Bachelor of Science, Information Technology
National University 2000 — 2002
Bachelor of Science (B.S.), Information Technology
AUTO CLUB OF SOUTHERN CALIFORNIA August 2013 - Present
Skills
Highly motivated..., Customer Service, Administration, Insurance, Problem Solving, Positive Team Player, Highly Dedicated
Education
California State University-Los Angeles
B.A., Sociology
Starwood Hotels & Resorts Worldwide, Inc. April 2014 - Present
Starwood Hotels & Resorts Worldwide, Inc. July 2011 - March 2014
Starwood Hotels & Resorts Worldwide, Inc. October 2008 - July 2011
Starwood Hotels & Resorts Worldwide, Inc. October 2006 - October 2008
Auto Club of Southern California December 2005 - October 2006
Auto Club of Southern California July 2003 - December 2005
Puma North America July 1999 - January 2001
Skills
Customer Service, Event Management, Leadership, Sales, Contract Negotiation, Team Building, Training, Budgets, Hospitality, Event Planning, Program Management, Time Management, Social Media, Retail, Public Relations, Social Media Marketing
Education
California State University-Northridge 1992 — 2000
Health and Human Science, Child Development
Chaminade College Preparatory 1988 — 1992
Noritz America January 2015 - Present
Kimco Staffing July 2014 - Present
Auto Club of Southern California June 2013 - June 2014
Ulta Beauty September 2012 - June 2013
Sears Holdings Corporation July 2005 - August 2012
The Westin South Coast Plaza March 2008 - October 2008
Skills
Office Administration, Being Thorough, Communication, Creating New Procedures, Detail Management, Encouragement, Handling Complaints, Independent Action, Involvement, Listening, Maintaining High Levels..., Meeting Deadlines, Organizational Tasks, Problem Troubleshooting, Public Speaking, Critical Thinking, Customer Service, Customer Engagement
Education
California State University-Fullerton 2011 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
Orange Coast College 2007 — 2010
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
Automobile Club of Southern California January 2014 - Present
Automobile Club of Southern California March 2010 - December 2013
Automobile Club of Southern California February 2006 - March 2010
Auto Club of Southern California May 2002 - July 2004
Skills
Software Deployment, UAT Coordination, Regression Testing, SharePoint, TFS, Software Troubleshooting, Bug Tracking, Product Assurance, NearStar DataServer..., Program Analysis, Insurance Databases, Insurance Software, HUON Database, Upgradation, Insurance, .NET, XAML, Visual C#, Active Directory, Legal Liability, Windows XP Pro, Windows 7, Windows 8, Network Troubleshooting, Internet Troubleshooting, Remote Troubleshooting, Office 2010, RSA SecurID, RSA Tokens, Juniper, VPN, Remote Desktop, Print Management, General Insurance, Liability, Homeowners, Claims Resolution, SNA, Personal Liability..., Property & Casualty..., Retail Sales, Food Service, Bartending, Customer Service Best..., Project Communications, Stakeholder Engagement, Microsoft Office
Education
UCLA 2000 — 2002
B.A. History, Focus on Contemporary Cultural History
Orange Coast College 1997 — 2000
A.A., History
Auto Club of Southern California May 2009 - Present
Gem & I Products, Inc. August 2004 - 2008
The Disney Store October 2002 - July 2005
The Disney Store October 2002 - July 2005
Education
California State University-Long Beach 1981 — 1984
A.A, Graphic Design
Auto Club of Southern California May 2007 - Present
The Tribune (San Luis Obispo) November 2006 - April 2007
Santa Barbara News-Press May 2000 - October 2006
South Bend Silver Hawks 1993 - 1995
Education
Kent State University 1990 — 1991
Masters, Sports Administration
The Ohio State University 1980 — 1986
Akachi Media Group June 2015 - Present
KTLA March 2013 - 2015
Auto Club of Southern California November 2010 - November 2012
AAA October 2006 - November 2010
Cingular Wireless April 2006 - October 2006
Skills
Java, Accounting, Team Building, Event Planning, Public Relations, Project Planning, Social Media, Troubleshooting, JavaScript, Coaching, Data Entry, Marketing, Management, Video Editing, On-air Hosting, Interviewing Skills, Creative Writing
Education
Mount St. Mary's College 2015 — 2017
Bachelor of Arts (B.A.), Media Studies
Communications Major Long Beach City College 2008 — 2013
in progress, Communication and Media Studies
California State Polytechnic University-Pomona 2002 — 2006
Behavioral Sciences
King Drew HS 1998 — 2002
high school diploma
Auto Club of Southern California July 1998 - Present
TRW September 1977 - August 1998
Western Electric 1971 - 1973
Skills
Program Management, Software Project..., SDLC, Requirements Analysis, PMP, Business Analysis, Agile Methodologies, IT Strategy, Integration, PMO, Software Development, Vendor Management, Cross-functional Team..., Process Improvement, Project Management
Education
Cal Poly Pomona 1976 — 1978
Bachelor of Science (BS), Mathematics
Drexel University 1975 — 1975
Time Warner Cable July 2014 - Present
Auto Club of Southern California November 2003 - June 2007
Percepta 2001 - 2003
Skills
Workforce Management, Call Centers, Leadership, Database Administration, Troubleshooting, Telecommunications, Analysis, IP, Call Center, Vendor Management, Telephony, Broadband, Customer Experience, Avaya, Workforce Planning, Customer Service, Customer Satisfaction, System Deployment, Wireless, Microsoft Office, Technical Support, System Administration, Networking, Software Documentation, Business Analysis, Customer Retention, Contact Centers, Hiring, Cross-functional Team..., Process Improvement, HTML, Invoicing, TCP/IP, Outlook, Routers, Customer Support, Computer Hardware, Process Scheduler, Windows, Visio, VoIP, Team Leadership, Agile Methodologies, Avaya Technologies
Education
University of California, San Diego 1992 — 1995
English Literature & Theater Arts
Anthem, Inc. (formerly Wellpoint) October 2012 - Present
Auto Club of Southern California September 2007 - September 2012
Affinity Financial Corporation June 2000 - September 2006
Bank One Credit Card Services (now Chase Credit Card Services) 1997 - 1999
Advanta 1995 - 1997
Prudential Insurance AARP Operations 1990 - 1995
Skills
Direct Marketing, Strategic Planning, Marketing Communications, Marketing Strategy, Marketing, Budgets, Product Management, Strategy, Analytics, Team Leadership, Program Management, Management, Budget Forecasts, Financial Reporting, Leadership, Direct Mail, Business Analysis, Email Marketing, Integrated Marketing
Education
King's College 1985 — 1989
Bachelor's Degree
CareCredit January 2015 - Present
Toyota Financial Services July 2014 - May 2015
Toyota Financial Services June 2012 - July 2014
Sprint Prepaid Group July 2009 - June 2012
Fairway Capital October 2008 - February 2009
Auto Club of Southern California February 2006 - October 2008
BowTie Inc. October 2005 - February 2006
Western Financial Bank February 2002 - October 2005
KPMG May 2001 - February 2002
Deutsche Financial Services July 1999 - May 2001
Skills
Direct Marketing, Direct Mail, Creative Strategy, Advertising, Vendor Management, Customer Acquisition, Internal Communications, Print Management, Microsoft Office, Salesforce.com, Hitbox, Google Adwords, Budgets, Creative Direction, Email Marketing, Lead Generation, Marketing Communications, Project Management, Strategy
Education
California State University-Long Beach 1992 — 1994
BA, Journalism
Orange Coast College 1989 — 1992
AA, Speech Communications
Retired IS/Engineering Professional May 2011 - Present
Boeing January 2006 - May 2011
Boeing February 2005 - January 2006
Boeing November 2001 - February 2005
Boeing March 2001 - November 2001
AIG October 2000 - February 2001
Auto Club of Southern California October 1997 - October 2000
Unocal January 1994 - April 1997
Reliance Petroleum (BP) March 1993 - September 1994
Brown and Root Braun (formerly C. F. Braun) November 1988 - January 1993
Skills
Project Engineering, Product Development, Energy, Systems Engineering, Process Engineering, Project Planning, Program Management, Automation, Engineering Management, Process Improvement, Process Control, Testing, Project Management, Six Sigma
Education
Drexel University 2002 — 2008
MS, Information Systems and Science
Drexel University 1974 — 1979
BS, Chemical Engineering
dell programmerWolters Kluwer Inc.1986 - 2000
Auto Club of Southern California January 1986 - July 1986
U.S.A.A. 1982 - December 1985
Education
The University of Texas at San Antonio 1979 — 1983
B.S., Computer Science
John Marshall High School 1978 — 1979
Automobile Club of Southern California July 2010 - Present
Automobile Club of Southern California May 2010 - July 2010
Auto Club of Southern California May 2007 - May 2010
Automobile Club of Southern California May 2003 - May 2007
Automobile Club of Southern California May 2000 - May 2003
Skills
Business Objects, Business Analysis, SSRS, SSIS, SSAS, Oracle SQL, Teradata, Crystal Reports, Microsoft Office, SharePoint, T-SQL, DB2, PowerView, Visual Basic, Databases, Data Warehouse..., Microsoft Technologies, Cognos, Microsoft Reporting..., Analysis Services, MS Integration Services, Call Center, Call Center Development, Call Center..., Call Center Architecture, Genesys, Nortel, Avaya, Mainframe, CICS, Siebel, Database Design, Data Analysis, Data Warehousing, Data Modeling, MySQL, Stored Procedures, Database Triggers, Sybase, Microsoft Excel, Microsoft Word, MS Project, Visio, PowerPoint, Customer Service, SharePoint Designer, Geocoding, Marketing Research, Direct Marketing, Call Centers
Education
Coastline Community College
Data Modeling/Warehousing and Database Administration
Orange Coast College
Computer Science
Auto Club of Southern California October 2005 - December 2011
Skills
Auto Claims, Commercial Insurance, Liability, Casualty, Claim, Subrogation, Claims Management, Insurance, Property & Casualty...
Education
California State University-Long Beach 1996 — 1999
California State University of Long
BA, Political Science
Lakewood High
Automobile Club of Southern California September 2013 - Present
Auto Club Of Southern California May 2006 - Present
Automobile Club of Southern California 2012 - 2013
Skills
SDLC, Requirements Gathering, Microsoft SQL Server, SharePoint, Business Analysis, Requirements Analysis, Vendor Management, Data Warehousing, Software Project..., Enterprise Architecture, Agile Project Management, Agile Methodologies
Education
South Dakota School of Mines and Technology 2001 — 2003
Master's Degree, Computer Science
Andhra University 1993 — 1997
Engineer's Degree, Civil Engineering
Student Loan Xpress August 2004 - Present
Auto Club of Southern California October 1998 - June 2004
Education
Grossmont College
Auto Club of Southern California 2008 - Present
Auto Club of Southern California 2008 - Present
The Automobile Club of Southern California 2008 - Present
Farmers Insurance 2006 - Present
Farmer Insurance 2006 - Present
Farmers Insurance 2006 - Present
AAA 2007 - 2008
Education
Fullerton College
ACSC June 2002 - Present
Auto Club of Southern California June 2002 - Present
AAA / Automobile Club of Southern California June 2002 - Present
Automobile Club of Southern California 2002 - Present
California State University, Fullerton 2001 - 2002
Western Financial Bank ( WestCorp) 1997 - 2000
First Interstate Bank 1984 - 1996
Skills
Insurance, Analytics, Vendor Management, Vendor Relations, Integrated Marketing, eBusiness, Publishing, Public Speaking, Strategic Planning, Process Improvement, Call Centers, Management, CRM, Risk Management, Operations Management, Strategy, Business Process..., Teamwork, Business Development, Leadership, Cross-functional Team..., Executive Management, Customer Experience, Competitive Analysis, Thought Leadership, New Business Development, Strategic Partnerships, Marketing, Account Management, Program Management, E-business
Education
University of California, Los Angeles
BA, Political Science and Government
Orange County Transportation Authority August 2010 - Present
Farmers Insurance April 2008 - December 2008
Auto Club of Southern California November 2004 - April 2008
Auto Club of Southern California April 2002 - November 2004
Automobile Club of Southern California November 1999 - April 2002
Skills
Insurance, Claim, Negotiation, Risk Management, Liability, Leadership, Subrogation, Training, Customer Service, Microsoft Office, Management, Workers Compensation, Underwriting, Analysis, Claims Management
Education
University of California, Irvine 1992 — 1996
Bachelor of Arts, English and History
NTR Metals, LLC July 2014 - Present
Marathon Trading Company September 2011 - July 2014
Auto Club of Southern California July 1994 - June 2011
AAA - Auto Club of Southern California 1994 - May 2011
Skills
Sales Management, Property & Casualty..., Insurance, Marketing Strategy, Customer Service, New Business Development, Account Management, Commercial Insurance, Underwriting, General Insurance, Marketing, Market Research, Sales, Strategic Planning, Direct Marketing, Health Insurance, Umbrella Insurance, Team Building, Casualty, Microsoft Office, Liability
Education
San Diego State University-California State University 1976 — 1978
BA, Marketing
Automobile Club of Southern California 2006 - Present
Auto Club of Southern California April 2003 - Present
Robinsons-May September 1995 - February 2003
Education
California State University-Fullerton 1997 — 2000
BA, Psychology
Santa Ana College 1994 — 1997
AA
Tustin High School 1990 — 1995
Auto Club of Southern California December 2010 - Present
US Bank (Formerly Downey Savings and Loan) November 2008 - April 2009
Downey Savings October 2007 - November 2008
Downey Savings February 2004 - October 2007
Education
Santa Ana College 1988 — 1990
AA, Liberal Arts
California State University-Long Beach
BA, Mathematics
A Plus Actuarial February 2013 - Present
First Acceptance Corporation April 2009 - 2012
Countrywide May 2007 - April 2009
Mercury Insurance August 2004 - May 2007
Auto Club of Southern California June 1982 - January 2004
NCCI 1978 - 1979
Skills
Property & Casualty..., Actuarial Science, Pricing, Insurance, Underwriting, General Insurance, Casualty, Liability, Management
Education
University of Pennsylvania - The Wharton School 1974 — 1978
BS, Economics
Hewlett
Frenkel & Company International Insurance Brokers Est 1878 June 2013 - Present
StenzCo Insurance Services January 2000 - Present
Automobile Club of Southern California February 1994 - February 2000
Auto Club Of Southern California 1988 - 1994
Skills
Workers Compensation, Casualty, Insurance, Liability, Risk Management, Account Management, Commercial Insurance, Property & Casualty..., General Liability, Professional Liability, General Insurance, Employee Benefits, Life Insurance, Underwriting, Disability Insurance, Dance, Legal Liability
Education
Loyola High
Loyola Marymount University
The Self Center February 2014 - Present
Automobile Club of Southern California August 2012 - January 2014
Auto Club of Southern California March 2010 - August 2012
Ranch &Coast magazine January 2009 - July 2009
Fortes Residential Mortgage March 2008 - December 2008
National City Mortgage February 2005 - March 2008
Road Maid Street Sweeping October 1998 - January 2004
Skills
Banking, Business Planning, Customer Service, FHA, Mortgage Banking, New Business Development
Education
San Diego State University-California State University 1999 — 2004
B.A., Economics, Political Science
Huntington Coast Properties June 2006 - Present
Star Real Estate January 1986 - Present
Auto Club of Southern California 1985 - 1992
Computer Sciences Corporation 1979 - 1985
Skills
Contract Negotiation, Marketing Strategy, Customer Service, Microsoft Excel, Foreclosures, Microsoft Office, Microsoft Word, Office Management, PowerPoint, Relocation, Problem Solving, Wordperfect, Short Sales, Sellers, Management, Team Building, Leadership, Investment Properties
Education
University of La Verne 1988 — 1994
Masters, Business
Pater Noster High School 1971 — 1975
ING Direct/Capital One October 2011 - October 2012
Freeway Insurance Services, Inc. August 2011 - October 2011
Spherion Staffing Services (Wells Fargo Mortgage) April 2009 - June 2009
Auto Club of Southern California November 2006 - August 2008
Aegis Lending April 2006 - November 2006
Skills
Excel, PowerPoint, Quickbooks, Mortgage Lending, Loans, Banking, Credit Analysis, Finance, Underwriting, Insurance, Financial Risk
Education
California State University-Fullerton, Mihaylo College of Business and Economics 1999 — 2001
Bachelor’s Degree, Business Administration/Finance
Omnia Bona January 1998 - Present
Omnia Bona - All The Good THINGS September 1997 - Present
San Diego High School September 2001 - September 2003
Automobile Association Car Financing June 1987 - October 2001
Auto Club of Southern California August 1978 - October 1987
Northwest Orient Airlines August 1976 - August 1978
Education
California State University-Fullerton 1973 — 1979
Bachelor, Communications and Political Science
California State University-Fullerton 1973 — 1979
BA, Communications; Public RelationsPolitical Science - International Affairs
Auto Club of Southern California
Skills
Property, Customer Service, Microsoft Office
Education
University of California, Los Angeles 1994 — 1998
BWG Solutions, Inc April 2005 - October 2009
Office Depot Inc January 2001 - March 2005
Auto Club of Southern California June 2000 - December 2000
MSY of America, Inc April 1993 - November 1999
Delta Airlines Inc April 1987 - January 1993
Education
Brigham Young University - Hawaii
Bachelor of Arts, Communication/Computer Science
PB Construction, LLC 2009 - 2009
Baldy View Dog Park, Inc. 2002 - 2009
Material Handling Supply, Inc. 1997 - 2008
Auto Club of Southern California 1982 - 1997
Skills
Customer Service, Customer Satisfaction, Microsoft Excel, Microsoft Word, Access, Outlook, PowerPoint, Microsoft Publisher, Expression Web, Adobe Acrobat, Quicken, Invoicing, Keyboard Skills, Document Management, Time Management, Payroll, Data Entry
Education
California State University-Fullerton
Bachelor's degree, Biological Science
Pasadena City College 2010 — 2012
Business Information Technology courses
Marriott Fairfield Inn and SUites January 2011 - Present
The Advantage Group September 2009 - Present
Advantage Group May 2006 - June 2009
Prime PC (Auto) March 2005 - May 2006
Homeowners September 2003 - March 2005
Auto Club of Southern California February 2003 - September 2003
Windsor Gardens July 1999 - January 2003
Skills
Fax, Management, Invoicing, Filing, Insurance, Policy, Project Planning
Education
Cerritos College 1996 — 2000
Child Development
Cerritos College
2007 Associates of Science Degree, Liberal Arts/Child Development
JVS Vocational Service (Non-Profit) May 2012 - November 2014
Independant August 2010 - January 2012
Ametek Aerospace February 2000 - May 2010
International Aluminum Corp. May 1989 - February 2000
Auto Club of Southern California May 1987 - April 1989
Skills
Oracle, Business Intelligence, SQL, Software Development, Software Project..., Databases, Testing, Business Analysis, PL/SQL, Access, COBOL, RPG, DB2, Operating Systems, JD Edwards, Programming, T-SQL, SSRS, SSIS
Education
University of Phoenix 2011 — 2016
Ongoing Graduation scheduled June 2016, Business Administration Information Technology DBA
Cerritos College
Associate Arts, Business - Information System
Tustin Hearing Center November 2012 - Present
Practice Builders March 2001 - January 2012
Auto Club of Southern California July 1998 - January 2001
Wherehouse Music June 1997 - July 1998
Skills
Direct Mail, Email Marketing, Direct Marketing, Marketing, Online Advertising, Marketing Communications, Advertising, Social Media Marketing, Salesforce.com, Digital Marketing, Marketing Strategy, Marketing Management, Direct Response, Integrated Marketing, Display Advertising, Lead Generation, Digital Strategy
Education
California State University-Long Beach 1994 — 1997
Business Administration, Marketing and Management
MyWireless AT&T September 2013 - November 2014
MyWireless October 2012 - September 2013
Wireless Evolution Incorporated October 2009 - August 2012
The Mobile Solution October 2002 - May 2009
Auto Club of Southern California October 2001 - October 2002
San Diego County Basketball Officials Association October 1994 - October 2002
C.C. Investigations October 2000 - October 2001
Skills
Sales Operations, Direct Sales, Sales Management, Wireless, Account Management, Cold Calling, Sales, Sales Process, Team Building, Selling, Solution Selling, New Business Development, P&L Management, Customer Service, Retail, Customer Satisfaction, Strategic Partnerships, Cellular Communications
Education
San Diego State University-California State University
BA, Education
PHHS
Auto Club of Southern California March 2005 - Present
Skills
Automotive, Vehicles, Financial Analysis, Forecasting, Customer Service, Process Improvement, Microsoft Excel, Microsoft Office, Strategic Planning, Negotiation, Business Strategy, Management, Business Planning, Project Management, Team Building, Change Management
Education
University of Hawaii at Manoa 1972 — 1976
Bachelor of Business Administration (BBA), PIR
Promised Land Real Estate, Insurance, and Financial Services April 1998 - Present
Colonial Life October 2009 - January 2011
Wells Fargo Financial April 2004 - February 2005
Auto Club of Southern California April 1996 - April 2004
Skills
First Time Home Buyers, Buyer Representation, Strategic Business..., New Business Development, Business Performance..., Building High..., Cross Cultural..., Extensive Customer..., District Management, Distance Learning, Analytical in Marketing..., Solutions Focused, Public Speaking, Leadership, Leadership Development, Event Planning, Marketing, Community Outreach, Management, Staff Development, Coaching, Teaching
Education
Azusa Pacific University 2012 — 2014
Master of Arts (M.A.), Management, 3.59
DeVry University
Bachelor's degree, Electrical and Electronics Engineering
Banner Health November 2014 - Present
Grifols January 2013 - November 2014
Starbucks September 2008 - December 2012
TGI Fridays February 2008 - June 2010
Cooks Corner August 2005 - February 2008
Auto Club of Southern California June 2004 - September 2006
Skills
Microsoft Office, Customer Service, PowerPoint, Public Speaking, Social Media, Outlook, Windows, Research, Time Management, Social Media Marketing
Education
Northern Arizona University 2013 — 2015
Bachelor's Degree, Registered Nursing/Registered Nurse, 3.27
Chandler/Gilbert Community College 2010 — 2014
Associate's Degree, General Studies, 3.33
Orange High School 1994 — 1998
Diploma, 3.5
Auto Club of Southern California October 2010 - Present
The Auto Club Group January 1989 - October 2010
Comerica Bank January 1996 - January 1998
Skills
Microsoft Excel, Auditing, General Ledger, Account Reconciliation, Budgets, Accounts Payable, Internal Controls, Sarbanes-Oxley Act, Accounts Receivable, Financial Accounting, QuickBooks, Microsoft Word, Microsoft Office, GAAP, Payroll, Process Improvement, Forecasting, Financial Statements, Variance Analysis, PeopleSoft, Managerial Finance
Education
Walsh College of Accountancy and Business Administration 1993 — 1998
Master of Science (MS), Finance, General
Michigan State University 1980 — 1984
Bachelor's degree, Accounting
Mercury Insurance May 2013 - Present
Mercury Insurance March 2007 - May 2013
Auto Club of Southern California December 2005 - March 2007
Keane 2002 - 2005
CSC 2000 - 2002
Systemhouse 1991 - 2000
Skills
Finance, SDLC, Visio, Business Analysis, Management, Process Improvement, Requirements Analysis, Vendor Management
Education
DeVry University-California
Assisted Transition, LLC April 2012 - June 2014
Buckley Family Childcare June 2009 - April 2012
Auto Club of Southern California September 2006 - June 2009
Education
Cal State Dominguez Hills 2006 — 2008
Southern University and Agricultural and Mechanical College at Baton Rouge 2005 — 2006
Business Administration and Management, General