Blue Cross & Blue Shield of North Carolina
Industry: Insurance company
DescriptionHeadquarters: Durham, NC Founded: 1933 Executives: Patrick Conway (CEO, President, Md), Subsidiaries: ACS Benefit Services, Inc, Noblehealth Inc,
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Blue Cross & Blue Shield of North Carolina Employees
Blue Cross & Blue Shield of North Carolina May 2014 - Present
NBN Sports Inc. September 2013 - Present
NBN Basketball January 2011 - Present
BCBSNC July 2006 - May 2014
Skills
Training, Customer Service, Coaching, Team Building, Strategic Planning, Microsoft Excel, Public Speaking, Outlook, Microsoft Office, Process Improvement, Event Planning, Healthcare, Microsoft Word, Budgets, Time Management, Change Management, Leadership, Program Management, Teamwork, PowerPoint, Access, Employee Benefits, Customer Satisfaction, Insurance, Data Entry, Leadership Development, Project Management, Teaching, Team Leadership, Health Insurance, Project Planning
Education
North Carolina Central University 2013 — 2015
Masters of Science (MS), Management of Information Systems, Management information systems, Network & Communication
University of Mount Olive 2010 — 2013
Bachelor's Degree, Management of information systems
North Carolina Central University 2003 — 2007
Physical Education Teaching and Coaching
Blue Cross and Blue Shield of North Carolina September 2014 - Present
BCBSNC August 2012 - August 2014
Blue Cross Blue Shield of North Carolina July 2009 - October 2012
Blue Cross Blue Shield of NC November 2007 - July 2009
Blue Cross & Blue Shield of North Carolina November 2003 - November 2007
Blue Cross Blue Shield of NC February 2001 - November 2003
Blue Cross Blue Shield of NC November 1999 - January 2001
Blue Cross Blue Shield of NC November 1998 - November 1999
Blue Cross Blue Shield of NC November 1997 - October 1998
Blue Cross Blue Shield of NC October 1995 - November 1997
Skills
PMP, Program Management, Business Process..., Health Insurance, Change Leadership, Six Sigma, Business Process, Healthcare Industry, Change Management, Call Centers, Cross-functional Team..., Leadership, Business Analysis, SharePoint, Data Analysis, Business Requirements, Requirements Analysis, Team Leadership, Strategic Planning, Process Improvement, Analysis, Insurance, Strategy, Risk Management, Outsourcing, Vendor Management, Budgets, Integration, Team Building, Visio, Management, Project Planning, Project Portfolio..., PMO, SDLC, Business Intelligence, Requirements Gathering, Enterprise Software, Consulting, Resource Management, Software Documentation, Project Delivery, Software Project..., IT Strategy, Governance, MS Project, Business Process..., Business Transformation, Access, Training
Education
Pfeiffer University 1998 — 2002
M.B.A & M.H.A, Business
University of Florida 1988 — 1990
BA, Political Science, Journalism, and Eastern European Studies
University of North Florida 1985 — 1988
AA, Foundational courses
Blue Cross & Blue Shield of North Carolina February 2012 - November 2012
Cisco Systems May 2010 - July 2011
Cisco Systems October 2009 - May 2010
Cisco Systems May 2007 - October 2009
Cisco Systems June 2000 - May 2007
Nortel Networks 1986 - 2000
Skills
Program Management, Cross-functional Team..., Cisco Technologies, Enterprise Software, Unified Communications, Data Center, Security, Telecommunications, Change Management, Strategic Partnerships, Virtual Teams, Integration, Vendor Management, Cisco Call Manager, Testing, Strategy, VoIP, Service Delivery, Product Management, Networking, IP, Enterprise Architecture, Management, VMware, Cloud Computing
Education
North Carolina State University 2012 — 2012
Diploma
The George Washington University 2003 — 2003
Associate's Certificate
North Carolina State University 1990 — 1993
Completed Computer Science and Math Courses
BlueCross BlueShield of North Carolina November 2013 - Present
BCBSNC April 2012 - October 2013
Blue Cross & Blue Shield Of North Carolina 2009 - April 2012
BCBSNC July 2004 - May 2009
Gateway Health System May 2003 - May 2004
Coventry Health Care 1999 - 2003
Skills
Data Warehousing, Requirements Analysis, SDLC, Business Analysis, Data Analysis, Agile Methodologies, Scrum, Requirements Gathering, Management, Waterfall, Leadership, Visio, Business Process, Business Requirements, Process Improvement, Vendor Management, Business Process..., Software Documentation, Program Management, Health Insurance, SharePoint
Education
Keller Graduate School of Management of DeVry University 2006 — 2008
Masters of Information Systems, Information Systems
Robert Morris University 2001 — 2003
Bachelors of Information Systems, Information Systems
BCBSNC October 2014 - Present
Blue Cross and Blue Shield of Minnesota October 2013 - October 2014
ING December 2012 - September 2013
Blue Cross & Blue Shield of North Carolina September 2011 - December 2012
Blue Cross & Blue Shield of North Carolina June 2007 - September 2011
Wellmark Blue Cross & Blue Shield January 2007 - June 2007
Wellmark Blue Cross & Blue Shield January 2005 - January 2007
Wellmark Blue Cross & Blue Shield August 2002 - January 2005
Skills
Health Insurance, Employee Benefits, Disability Insurance, Business Development, Insurance, Sales Management, Operations Management, Vendor Management, Strategic Planning, Healthcare, Managed Care, Leadership, Customer Retention, Cross-functional Team..., Claim, Customer Service, Sales Operations, Marketing Strategy, Sales, Marketing, Business Strategy, Enterprise Software
Education
Pfeiffer University 2010 — 2012
MBA, Business
Iowa State University 1998 — 2002
Bachelor of Science, Resource Management & Financial Counseling
Interactive Intelligence May 2014 - Present
OrgSpan February 2012 - May 2014
RentFeeder July 2010 - January 2012
Blue Cross & Blue Shield of North Carolina May 2008 - July 2010
First American CoreLogic 2004 - October 2007
TerraVerge Corporation 1999 - 2004
URS Corporation 1997 - 1999
TRW Space & Defense 1996 - 1997
Patton Harris Rust & Associates 1995 - 1997
Urban Desicision Systems 1993 - 1994
Skills
Product Management, SDLC, Enterprise Software, SaaS, Project Management, Start-ups, Software Engineering, Engineering Management, Management, Product Development, Entrepreneurship, Web Technologies, Mobile Product Strategy, Cloud Computing, New Product Release, Program Management, Product Road Mapping, Agile Methodologies, Leadership, Strategy
Education
Oklahoma State University 2009 — 2011
Masters of Science, Engineering & Technology Management
East Carolina University 1985 — 1990
George Mason University
Bachelors, Geographic Information Systems
UNC Health Care December 2012 - Present
UNC Health Care July 2010 - December 2012
Blue Cross & Blue Shield of North Carolina May 2001 - July 2010
Aspect Communications May 1997 - March 2001
Bank of America April 1996 - April 1997
Bank of America December 1991 - April 1996
Skills
Program Management, Project Management, Project Planning, Project Delivery, Technology Integration, Software Project..., Healthcare Information..., Business Intelligence, Team Building, Problem Solving, Requirements Analysis, SharePoint
Education
University of Mount Olive 2003 — 2005
BS, Business Administration, Management & Organizational Development
University of Maryland Baltimore
Business Administration
Catholic Health Partners August 2000 - Present
Blue Cross & Blue Shield of North Carolina 1994 - 2000
Skills
Insurance, Healthcare Management, EMR, Healthcare, Managed Care, Physicians, EHR, Employee Benefits, Healthcare Information..., Nonprofits, Hospitals, Healthcare Consulting, Mergers & Acquisitions, Revenue Cycle, Medicare, Leadership
Education
University of Florida - Warrington College Of Business 1985 — 1987
MBA MHS
University of Florida 1982 — 1984
BS, Psychology
Greenway Solutions January 2012 - Present
First Citizens Bank October 2010 - January 2012
First Citizens Bank April 2007 - November 2010
Blue Cross & Blue Shield of North Carolina March 2004 - November 2006
Productivity Point International, Inc. December 1999 - March 2004
Accenture July 1990 - October 1999
Skills
Call Center, E-business, Vendor Management, SDLC, Program Management, IT Strategy, Business Analysis, Strategic Planning, Governance, Change Management, Project Management, Disaster Recovery, Project Portfolio..., Executive Management, SaaS, Financial Services, Consulting, Business Intelligence, Process Improvement, Banking, SharePoint, IT Management, Call Centers, Integration, Leadership, Management, E-commerce, Risk Management, Software Development, Business Process..., Strategy, Team Management, Professional Services, Information Technology, CRM
Education
Duke University 1986 — 1990
AB
Duke University 1986 — 1990
Bachelor's Degree in Public Policy
Absher Initiatives, LLC October 2014 - Present
JS Absher October 1968 - Present
Petters Research Institute 2006 - Present
Blue Cross & Blue Shield of North Carolina May 2013 - October 2014
Blue Cross & Blue Shield of North Carolina 2007 - May 2013
Blue Cross and Blue Shield of North Carolina 1998 - 2007
BCBSNC 1994 - 1998
Skills
Insurance, Publishing, Health Insurance, Process Improvement, Research, Leadership, Editing, Program Management, Technical Writing, Analysis, Healthcare, Data Analysis, Vendor Management, Medicare, Poetry, Managed Care, Public Speaking, Risk Management, Records Management, Project Management, Management, Training, Policy, Business Analysis, Team Building, Strategy, Team Leadership, Change Management, Content Management, Contract Negotiation, Governance, Enteprise content..., Healthcare Industry, Leadership Development
Education
Duke University 1976 — 1986
PhD, English Literature
Brigham Young University 1970 — 1976
BA, English
Wilkes Central 1966 — 1970
Governor's School 1969 — 1969
N/A
PWFlowersconsulting.com 2014 - Present
GlaxoSmithKline 1997 - October 2014
Hudson Institute of Coaching 2003 - 2004
Kaiser Foundation Health Plan 1993 - 1997
Blue Cross & Blue Shield of North Carolina 1990 - 1994
Skills
Pharmaceutical, Validation, Oncology, Care/Disease Management, Program Management, Pharmaceutical Industry, Disease Management, Managed Care, Population Health, Pharmaceutics, Cross-functional Team..., Process Improvement, Product Launch, Healthcare Management, Diabetes, Sales Effectiveness, Strategy, Strategic Planning, Pharmaceutical Sales, Cardiology, Healthcare, Management
Education
Hudson Institute of Santa Barbara 2003 — 2005
Coaching
University of North Carolina at Chapel Hill 1988 — 1990
MSPH, Health Policy and Administration
St. Catherine University
B.A., Occupational Therapy
SECU January 2014 - Present
SECU July 2004 - December 2013
The Wake Weekly June 2010 - June 2011
Genworth Financial 2001 - 2004
Blue Cross & Blue Shield of North Carolina August 1998 - July 2001
Progress Energy March 1989 - February 1996
Price Waterhouse September 1986 - March 1989
Davison Chemical Division of WR Grace March 1983 - September 1986
Santa Fe Community College September 1979 - February 1983
Skills
Project Management, Software Development, Analysis, Management, Leadership, Microsoft Office, Process Improvement, Vendor Management, Business Analysis, Change Management, Software Documentation, Public Speaking, Strategic Planning, Customer Service, Team Leadership, Software Project..., Visio, MS Project, Cross-functional Team..., SDLC, Databases, Access, Project Planning, Risk Management, COBOL, Disaster Recovery, Requirements Analysis, Mainframe, Microsoft Project
Education
Virginia Polytechnic Institute and State University 1966 — 1975
BS, Psychology
Santa Fe Community College 1979 — 1982
Associate's degree, Data Processing
Fidelity Investments March 2014 - Present
NTT DATA Corporation (BCBS NC) February 2013 - February 2014
Blue Cross & Blue shield of North Carolina February 2013 - February 2014
Duke Clinical Research Institute March 2008 - March 2011
IBM February 2004 - March 2008
IBM August 1997 - February 2004
P.S.G College of Technology 1995 - 1997
Skills
SDLC, Software Project..., PMP, Requirements Analysis, Project Portfolio..., Business Analysis, Agile Methodologies, Program Management, Business Intelligence, Data Warehousing, Vendor Management, Requirements Gathering, PMO, Visio, Enterprise Architecture, Business Process..., Agile Project Management, Software Documentation, Scrum, IT Strategy, Resource Management, Business Process, Project Management
Education
PSG College of Technology 1993 — 1995
Masters, Applied Mathematics & Comp Applications
Deutsche Bank February 2015 - Present
Deutsche Bank May 2011 - February 2015
Blue Cross Blue Shield of North Carolina June 2008 - June 2011
Blue Cross & Blue Shield of North Carolina September 2004 - June 2008
GlaxoSmithKline December 2003 - September 2004
LabCorp September 2003 - December 2003
Sony Ericsson September 2002 - June 2003
Siebel Systems 1999 - 2001
Logical Technologies Inc. 1995 - 1999
Bell Northern Research 1995 - 1995
Skills
Test Automation, Automation, Testing, Quality Center, Test Planning, Unix, Agile Methodologies, SDLC, Software Quality..., Quality Assurance, Software Development, Integration, Java, Waterfall, Regression Testing, Oracle, System Testing, Databases, SQL, ClearQuest, Web Applications, Software Documentation, User Acceptance Testing, Telecommunications, Test Cases, QTP, Troubleshooting, Visual Basic, Scrum, LoadRunner, Performance Testing, Business Process, Software Design, Java Enterprise Edition, Requirements Analysis, Software Project..., Unix Shell Scripting, Agile Project Management, Test Management, Vendor Relationships, Agile Testing, Requirements Gathering, Visio, JIRA, HP QTP, HP Quality Center, Shell Scripting
Education
Wake Tech 2001 — 2004
Web Development
Durham Technical Inst 1996 — 1998
Object Oriented Development
ECPI 1985 — 1986
Microprocessor Technology
North Carolina State University 1984 — 1986
Electrical Engineering
BiogenIDEC December 2011 - Present
Blue Cross & Blue Shield of North Carolina June 2000 - December 2011
Saturn Communications February 1999 - June 2000
Ernst & Young February 1997 - February 1999
DuPont June 1987 - February 1997
Skills
Security, Information Security, Business Analysis, Network Security, Firewalls, VPN, Disaster Recovery, IT Strategy, Networking, Cisco Technologies, Integration, Data Center, Operating Systems, Network Administration, Enterprise Architecture, Computer Security, Telecommunications, DNS, Information Technology, Servers, Unix, CISSP, Active Directory, System Administration, WAN
Education
Drexel University 1982 — 1987
Computer and Electrical Engineering, Information Technology
Blue Cross & Blue Shield of North Carolina 2002 - Present
Skills
Microsoft Excel, Outlook, Microsoft Office, Software Documentation, HIPAA, Health Insurance, Customer Service, Insurance, Process Improvement, Access, SharePoint, Business Analysis, Employee Benefits, Visio, Call Centers, SDLC
Education
North Carolina Central University 2006 — 2008
BCBSNC May 2012 - Present
BCBSNC August 2008 - July 2012
BlueCross BlueShield of NC December 2007 - August 2008
Blue Cross & Blue Shield of North Carolina 2004 - 2007
Delphi April 1987 - January 2001
Skills
Succession Planning, Talent Management, Performance Management, Change Management, Organizational..., Organizational..., Leadership Development, Employee Engagement, Employee Relations, Onboarding, Personnel Management, Human Resources, Team Leadership, Business Process..., Leadership, Strategic Planning, Workforce Planning, Team Management, Workshop Facilitation, Management, Program Management, Team Building
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2001 — 2003
MBA
Indiana University Kokomo 1984 — 1988
BS, Accounting
Blue Cross & Blue Shield of North Carolina June 2006 - Present
Hertford County Public Library June 1999 - June 2006
Sallie Harrell Jenkins Memorial Library June 2005 - May 2006
Skills
Claims Resolution, Adjusters, Data Entry, Typing, Research, Online Research, Customer Service, Analytics, Budgets, Access, Invoicing, Microsoft Office, PowerPoint, HIPAA, Health Insurance, Healthcare
Education
DeVry University 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Health Information/Medical Records Technology/Technician, 3.0
Kaplan University 2003 — 2005
BS, Criminal Justice
Roanoke-Chowan Community College
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
Comet Global Consulting February 2015 - Present
Accenture September 2012 - January 2015
Blue Cross & Blue Shield of North Carolina September 2009 - August 2012
The Hanover Insurance Group September 2008 - April 2009
Group Health Cooperative January 2008 - August 2008
Skills
Pegasystems PRPC, Websphere, Pega PRPC, .NET, Core Java, JavaScript, HTML, Jacada, iSeries development, UltraEdit, DBVisualizer, IBM iSeries, Web Services, SOAP, Integration, SOA, Agile Methodologies, Enterprise Architecture
Education
Eastern Illinois University 2007 — 2008
Master's degree, Computer Technology/Computer Systems Technology, 4.0
Kakatiya University 2001 — 2005
Bachelor's of Technology, Electronics and Instrumentation Engineer