CallTech Communications
Industry: Company
DescriptionFounded: 1996 Parent organization: Teleperformance USA
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CallTech Communications Employees
Weddell Pediatric Dentistry November 2013 - Present
Aspen Dental July 2014 - January 2015
Indiana State Department of Health August 2013 - September 2013
Telamon February 2006 - January 2010
CallTech Communications June 2005 - December 2005
Skills
Team Building, Training, Account Management, Project Management, Marketing, Customer Service, Microsoft Excel, Microsoft Office, Process Improvement, Coaching, Strategic Planning, Telecommunications, Program Management, Vendor Management, Sales, System Administration, PowerPoint, Customer Satisfaction, Team Leadership, Microsoft Word, Scaling & Root Planing, Routine Prophylaxis, Local Anesthesia, Oral Cancer Screening, Sealants, Fluoride Application, Arestin Application, Alginate Impressions, Dentistry, Pediatric Dentistry, Dentrix, Eaglesoft, Social Media, Digital Radiography, AHA Certification of..., Cancer Screening
Education
Indiana University South Bend 2011 — 2013
BSDH, Dental Hygiene
Indiana University-Purdue University at Indianapolis 2009 — 2011
BSDH, Dental Hygiene/Hygienist
Promotional Partnering Group October 2008 - Present
Hollister Co. January 2006 - October 2008
CallTech Communications January 2005 - January 2006
Skills
Trade Shows, Corporate Gifts, Marketing Strategy, Advertising, Customer Service, Sales
Education
Hilliard Darby High School 2000 — 2003
Columbus State
ContactUS Communications January 2015 - Present
Uptivity February 2009 - October 2014
CallCopy February 2007 - February 2009
Teleperformance, Inc September 2001 - February 2007
CallTech Communications September 1999 - September 2001
Skills
Customer Satisfaction, Speech Analytics, Workforce Management, Performance Management, ShoreTel, Inbound Lead Generation, Business Development, Product Marketing, Product Management, Marketing Operations, B2B Marketing Strategy, Contact Centers, Avaya, VoIP, Enterprise Software, Call Center, IVR, Call Logging, saas, Salesforce.com, Marketo, Marketing Automation, Unified Communications, Managed Services, Telecommunications, Call Centers, Cisco Technologies, Management, Channel Partners, SaaS, CRM, Customer Experience, Solution Selling, Strategic Partnerships, Telephony, Sales Process, Direct Sales, Go-to-market Strategy
Education
The Ohio State University 1994 — 1998
BA
Grove City High School 1991 — 1994
Booz Allen Hamilton January 2015 - Present
Self-employed November 2012 - Present
Association of Community College Trustees July 2014 - December 2014
ProSol, LLC May 2013 - December 2013
Texas Lutheran University August 2008 - May 2012
Emory & Henry College August 2007 - May 2008
University of Wisconsin—Stevens Point August 2005 - May 2007
CallTech Communications September 2003 - July 2005
Skills
Statistics, Research, Qualitative Research, Data Analysis, Quantitative Research, R, Time Series Analysis, Linear Regression, Politics, Survey Research, Comparative Politics, Structural Equation..., ANOVA, Political Science, Political Risk Analysis, Databases, SQL, Hadoop, MapReduce, International Political..., International..., Political Psychology, Econometrics, Distance Learning, Social Identity, Political Research, Fortran, Pascal, Technical Writing, XML, Data Modeling, Computer Program, Multinational, Quantitative Analysis, Categorical Data..., Path Analysis, Non-linear Analysis, Mixed-methods Research, Scripting, Object Oriented Software, Writing, NetLogo, igraph, Python, International Relations, SPSS, Editing, Blogging, University Teaching, Teaching
Education
Ohio State University
Ph.D., Political Science; Comparative Politics, 3.83
University of Kentucky, Patterson School
M.A., Diplomacy and International Commerce; Political & Economic Development, 3.9
Georgia Institute of Technology
B.S., B.S., Applied Psychology, International Affairs, 3.75 (Highest Honors)
inContact June 2014 - Present
JadeTrack January 2013 - Present
ContactUS Communications January 2011 - Present
Uptivity November 2007 - Present
CallCopy Inc. April 2006 - November 2007
Teleperformance USA July 2005 - April 2006
CallTech Communications June 2004 - September 2004
Skills
Sales Management, Sales Operations, Salesforce.com, Sales Process, Sales Presentations, VoIP, Telephony, Team Building, Team Leadership, Strategic Leadership, Software, People-oriented, Networking, Solution Selling, New Business Development, Account Management, Management, Contact Centers, Leadership, Sales, Telecommunications, Business Development, Outsourcing, Enterprise Software, Business Intelligence, Unified Communications, Call Centers, Strategy, Customer Satisfaction, Vendor Management, CRM, Analytics, Training, SaaS, Product Management, Managed Services, Cloud Computing, Direct Sales, Channel Partners, Customer Experience, Strategic Partnerships, Marketing, Professional Services, Marketing Strategy, Wireless, Start-ups, Customer Retention, Performance Management, Product Marketing, Workforce Management
Education
Ohio University 2000 — 2005
Bachelor Degree
Spiceworks April 2014 - Present
tmg-emedia, inc. October 2013 - March 2014
Control Group September 2011 - October 2013
Apple May 2008 - September 2011
CompUSA January 2006 - January 2008
CallTech Communications January 2003 - January 2006
Skills
Active Directory, Mac OS X Server, Windows Server, Apple Certified, Microsoft Technologies, Microsoft Exchange, Hosted Microsoft..., Managed Services, Ghost Imaging, Server Administration, Server Architecture, Blackberry Enterprise..., Manage Client..., Windows, Backup & Recovery..., Network Administration, Linux System..., Virtualization, SAN, NAS, RAID, Networking, iOS, Customer Support, Software Installation, Servers, OS X, Integration, Technical Support
Education
Florida Gulf Coast University 2003 — 2008
Bachelor of Arts (BA), European History
Dialysis Clinic, Inc. December 2013 - Present
Dialysis Clinic, Inc. March 2012 - December 2013
Ann and Robert H. Lurie Children's Hospital of Chicago February 2012 - March 2012
CME Group October 2011 - November 2011
Omnicom Media Group February 2011 - September 2011
Illinois Department of Employment Security April 2010 - May 2010
Corus Bank February 2008 - December 2009
CompUSA March 2005 - December 2007
CallTech Communications October 2004 - February 2005
Skills
Customer Service, Desktop Support, Communication, Outlook, Computer Hardware, Active Directory, Windows 7, Windows, Office 2010, Computer Repair, Troubleshooting, Engineering, Technical Support, Laptops, Blackberry, Printers, VPN, Networking, Microsoft Exchange, Software Installation, Operating Systems, XP, Help Desk Support, System Deployment, Lotus Notes, Citrix, DNS, Windows Server, Servers, DHCP, Windows XP
Education
Edison College 2005 — 2007
Associate of Science (AS), Networking Services Technology
Lee County High Tech Center Central 2002 — 2004
Certificate of Completion, Computer Electronics Technology
Experian 2004 - Present
CallTech Communications 2001 - 2004
Telespectrum / ProMark One 1995 - 2001
Daniel Woodhead 1992 - 1994
Marquis Who's Who 1987 - 1992
Skills
B2B, Lead Generation, Customer Retention, Analytics, Account Management, New Business Development, Multi-channel Marketing, Database Marketing, Solution Selling, Customer Acquisition, Direct Marketing, CRM, Segmentation, Customer Experience, Negotiation, Change Management, Culture Change, Call Center, Contact Centers, Marketing Strategy, Product Management, Product Marketing, Salesforce.com, Direct Mail, Financial Services, Selling, Call Centers, Strategy, Sales, Strategic Partnerships, B2B Marketing, Business Development, Digital Marketing, SaaS, Email Marketing, Sales Process, Campaign Management, E-commerce, Competitive Analysis, Integrated Marketing, Mobile Marketing
Education
University of Nebraska at Kearney 1983 — 1987
TEKsystems for Bank of America Global Technology & Operations April 2015 - Present
Signature Consultant for Wells Fargo Advisors Brokerage Technology December 2014 - March 2015
Signature Consultant for Wells Fargo Advisors Brokerage Technology September 2013 - December 2014
QSSI October 2010 - September 2013
BlueCross BlueShield of SC July 2004 - October 2010
CallTech Communications April 2003 - July 2004
Skills
Visio, Management, Analysis, SharePoint, Risk Management, Requirements Analysis, Training, Business Process..., Systems Analysis, Leadership, MS Project, Program Management, Testing, Microsoft Office, Quality Assurance, Integration, Business Process, Business Intelligence, Access, PMP, Microsoft Project, SQL, Microsoft Excel, Microsoft Word, CMMI, Project Portfolio..., PMO, Change Management, Agile Methodologies, Data Analysis, SDLC, Agile & Waterfall..., Requirements Gathering, Business Requirements
Education
Webster University 2005 — 2007
Master of Arts, Computer Resources and Information Management
University of South Carolina-Columbia 1998 — 2002
Bachelor of Science, Information Management
Anthem, Inc. January 2015 - May 2015
Havens Corner Urgent Care April 2014 - August 2014
1ST Advanced EMS July 2008 - October 2012
Naples Public Defenders Office August 2004 - May 2005
Calltech Communications February 1998 - October 2000
Teleservice Resources September 1992 - February 1998
Skills
Healthcare, Medical Terminology, Cpr Certified, Customer Service, Data Entry, Phlebotomy, Ambulance, EMS, Emergency Services, Dispatching, Software Documentation, Critical Thinking, Call Center, Call Centers, Vital Signs, Medical Records, BLS, Microsoft Office, Outlook, Training, Troubleshooting, Team Building, Supervisory Experience, World Class Customer..., call center supervisor, HIPAA, Telephone Skills, Appointment Scheduling, Medicine, EKG, Healthcare Management, Invoicing, Scanners, CPT, Supervisory Skills, Hospitals, Medical Billing, Triage, Venipuncture, Blood Pressure, Spreadsheets, EMR, Fax, Administrative..., Microsoft Word, Patient Safety, Microsoft Excel, Public Speaking, PowerPoint, Patient Education
Education
Everest Institute-Gahanna 2013 — 2014
Certified Medical Assistant, Medical/Clinical Assistant, 4.0
Columbus State Community College 2007 — 2008
Certification, EMT, 4.0
Pizza Hut June 2008 - Present
National Direct Home Pharmacy February 2005 - October 2008
CallTech Communications April 2004 - January 2005
Skills
Restaurant Management, Labor Control, Food Service, Food & Beverage, Food Preparation, Cooking, Cashiering, Food Safety, Technical Drawing, Photoshop, PowerPoint, Microsoft Excel, Microsoft Word, Mathematics, Inventor, Automotive, AutoCAD
Education
ITT Technical Institute-Columbia 2008 — 2011
Associate of Arts and Sciences (AAS), CAD/CADD Drafting and/or Design Technology/Technician
Midlands Technical College 2006 — 2008
Certificate, Automobile/Automotive Mechanics Technology/Technician
AT&T July 2012 - Present
AT&T January 2014 - September 2014
AT&T July 2008 - July 2012
AT&T November 2007 - July 2008
T May 2006 - November 2007
BellSouth October 2005 - May 2006
CallTech Communications August 2002 - October 2005
Miller Brewing Company May 2002 - August 2002
Darton College January 2001 - May 2002
Skills
Customer Satisfaction, Siebel, Call Center, Telecommunications, Technical Support, Sales, Customer Service, Process Improvement, Project Management, Team Leadership, Troubleshooting, Software Documentation, Oracle, Six Sigma, PeopleSoft, Vendor Management, Strategic Planning, Microsoft Office, Staff Development, Marketing, Call Centers, Access, CRM, Quality Assurance, Leadership, Training
Education
Strayer University 2009 — 2010
Bachelors of Science, Business Administration Management
Strayer University 2009 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Darton College 1999 — 2002
Associates of Science, Computer Information Systems
Darton College 1999 — 2002
Associate of Science (A.S.), Computer/Information Technology Administration and Management
Arizona State University August 2015 - Present
Human Computation Institute June 2015 - August 2015
Arizona State University August 2014 - July 2015
Arizona State University July 2012 - August 2014
The Ohio State University September 2010 - June 2012
The Ohio State University 2004 - 2010
National Instruments June 2003 - September 2003
National Instruments June 2002 - September 2002
IBM Network Storage June 2001 - September 2001
CallTech Communications June 1997 - May 2001
Skills
TeX, LaTeX, Labview, Simulink, C, C++, Linux, Windows, Mathematics, Matlab, Perl, Unix, PHP, Mac OS X, Game Theory, dSPACE, Security Clearance, Stochastic Processes, Distributed Systems, Non-linear, Embedded Systems, Assembly, Programming, Java, Software Engineering, Algorithms, SQL, Signal Processing, MySQL, HTML, Automation, JavaScript, Mathematica, Bash, Control System Design, Embedded Software, Git, Mercurial, Optimization, Linear Programming, Inverse Problems, Stochastic Optimization, Mathematical Programming, Probability Theory, Constraint Programming, Combinatorial..., Behavioral Modeling, Robotics, Mathematical Modeling, Simulations
Education
The Ohio State University 2007 — 2010
PhD, Electrical and Computer Engineering
The Ohio State University 2004 — 2007
MS, Electrical and Computer Engineering
The Ohio State University 1999 — 2004
BS, Electrical and Computer Engineering
Dublin Coffman High School 1995 — 1999
Freelance January 2000 - Present
Ohio State Medical Association June 2014 - September 2014
Ohio Department of Transportation February 2013 - January 2014
JPMorgan Chase March 2012 - December 2012
EXPRESS October 2011 - December 2011
Limited Brands September 2008 - December 2010
Alliance Data January 2008 - July 2008
E2E Serwiz Solutions Limited March 2006 - December 2007
FedEx Kinko's November 2004 - February 2005
CallTech Communications May 2004 - October 2004
Skills
Desktop PCs, Laptops, Printers, Telecom, Retail POS Equipment, Hubs, Routers, Servers, Desktop and Mobile..., Air cards, Microsoft Windows 7, Windows Vista, Windows XP, Windows 2000, Windows Server 2000, Windows NT, IMB Software and..., UNIX, Android, Blackberry, Microsoft Office 95 -..., MS Outlook, Microsoft Access, MS Excel, MS PowerPoint, MS SharePoint, HP Service Center, Remedy, Active Directory, SAP, Island Pacific, AS400, HTML/XML, CSS, JavaScript, VPN, FTP, TCP/IP, Firewalls, Remote Assistance, Adobe Photoshop, Adobe Creative Suite
Education
Franklin University 2000 — 2015
Bachelor of Science (BS), Web Development
QStart Labs, LLC February 2013 - Present
Trustyd April 2010 - February 2013
3X Systems September 2006 - April 2010
Verizon Business June 1999 - September 2006
American Systems Consulting, Inc August 1997 - June 1999
CallTech Communications June 1996 - August 1997
Skills
Java, Entrepreneurship, Software Engineering, Software Design, System Architecture, Strategic Leadership, User Interface Design, PostgreSQL, Oracle, C++, Linux, Windows, Unix, Software Development, Subversion, Cloud Computing, Databases, Enterprise Architecture, Agile Methodologies, Apache, Integration, Web Services, Tomcat, JavaScript, Java Enterprise Edition, Team Leadership, Leadership
Education
Franklin University 2004 — 2005
MS, Computer Science
Franklin University 2000 — 2003
BS, Software Engineering
Nationwide Insurance July 2014 - Present
Nationwide Insurance July 2007 - July 2014
Calltech Communications LLC /Teleperformance USA September 2004 - July 2007
Calltech Communications/Teleperformance USA September 2004 - July 2007
Teleperformance USA September 2004 - July 2007
CallTech Communications 2004 - 2007
Kenny Rd License Agency December 2002 - October 2003
AT&T contractor Convergys September 2001 - December 2001
Skills
APLUS, Active Directory, VPN, Help Desk Support, Troubleshooting, Technical Support, DHCP, Operating Systems, Firewalls, System Administration, ITIL, Data Analysis, CICS, AS400 system, Internet Explorer..., Troubleshooting..., Windows 7, Malware Analysis, Software Documentation, Software Installation, Lotus Notes, Networking, Windows XP, Hardware, Routers, IT Operations, Windows
Education
Terra State Community College 2001 — 2002
Associates of Art
DeVry University 2000 — 2000
Bachelor of Business Administration (B.B.A.), Computer Science
Global Bank January 2015 - Present
Global Bank May 2012 - Present
Global Bank May 2005 - May 2011
Global Bank May 2002 - May 2005
YUSA Corporation January 1998 - October 2000
Golgotha 3D January 2000 - 2000
Calltech Communications January 1996 - January 1998
Meijer January 1988 - January 1996
United States Navy April 1991 - January 1995
Skills
ITIL, Vendor Management, Disaster Recovery, Incident Management, Business Continuity, Business Process, IT Management, Management, Troubleshooting, Quality Assurance, Information Security, Process Improvement, Risk Management, Leadership, Technical Support, IT Strategy, IT Operations, Security, Linux, Business Analysis, Windows, PMO, Enterprise Architecture, Integration, Visio, Databases, Information Security..., Data Center, Software Documentation, IT Service Management, Governance, IT Risk Management, HTML, Risk Assessment, Banking, SharePoint, Project Portfolio..., Business Development, Business Planning, Business Strategy, Website Development, Website Creation, Website Building, Internet, PHP, FTP, New Hires, Open Source, Open Office, Microsoft Office
Education
Trident University International
Bachelor's Degree, Bachelor of Science in Information Technology Management (BSITM) Concentration Information Security
Columbus State 1995 — 1996
General Course Study
Westerville South High School
Taheisha Bryant, Insurance Agent 2014 - Present
Everest University May 2014 - Present
Technical Support Training and Repair of Florida August 2008 - Present
It Works! Global January 2014 - December 2014
BayCare Health System 2005 - 2014
CallTech Communications February 2004 - September 2004
Turner Job Corps Center September 2002 - September 2004
Skills
Customer Service, Customer Retention, Organization, Computer Repair, Computer Security, Network Security, Internet Security, Android Development, iOS development, Computer Building, Digital Forensics, Technical Support, Troubleshooting, Information Technology, Windows, Operating Systems, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Public Speaking, Sales
Education
Everest University-Brandon 2013 — 2015
Associate of Science (A.S.), Computer and Information Sciences, General
Blake High School 1997 — 2001
EthosIQ June 2013 - Present
neoRhino IT Solutions April 2012 - June 2013
Insight Global 2011 - 2012
CompuCom/BASF November 2011 - December 2011
James J Flanagan Shipping November 2005 - February 2011
Calltech Communications May 2001 - November 2001
Skills
Business Intelligence, SQL Report Writing, ETL, Oracle PL/SQL..., Microsoft SQL Server, SQL, PL/SQL, MySQL, Oracle, Troubleshooting, Hardware, Help Desk Support, Windows 7, Technical Support, Customer Service, C#, Active Directory, Software Documentation, Software Installation, Java, Laptops, Desktop Deployment, Visio, Windows XP, PC building, ASP.NET, Servers, System Deployment, VB.NET, CSS, Visual Studio, XP, Yellowfin, Piwik, Open Web Analytics, HTML 5, Eclipse, Microsoft Office 365, Office 365 Management, Google Analytics, Reporting & Analysis, Office 365
Education
DeVry University 2001 — 2013
Computer Information Systems, Database Management, 3.3 Final Cumulative GPA
Northeast Career Center 2000 — 2001
Bachelor of Science, Computer Information Systems
American Health Holding January 2011 - March 2011
Media Flow August 2009 - August 2009
PC Guys May 2005 - March 2006
Calltech Communications April 2003 - March 2004
Skills
Customer Service, Networking, Hardware, Technical Support, Network Administration, Windows 7, Software Installation, Routers, Linux, System Deployment, Printers, Account Management, Written Communication, Public Speaking
Education
Western Governors University
Antioch College
PwC May 2012 - Present
PwC April 2012 - Present
AgFirst Farm Credit Bank February 2011 - April 2012
AgFirst Farm Credit Bank September 2010 - April 2012
NCR Corporation October 2005 - August 2010
CallTech Communications August 2004 - September 2004
Food Service Supply Inc. April 2004 - May 2004
Carolina First Bank July 2003 - December 2003
Skills
Microsoft Office, Access, Performance Metrics, Salesforce.com, BMC Remedy, Software Installation, Operating Systems, Customer Service, Android, iPhone, Windows, Outlook, Windows 7, Data Analysis, Troubleshooting, Computer Hardware, Process Improvement, TCP/IP, Laptops, Hardware, Active Directory, SAP, Lotus Notes, Networking, Desktop Support, Excel, Word, PC maintenance, Mac OS X, Apple Macintosh, Apple Software, Innovative Problem..., Governance, Performance Monitoring, Hardware Installation, Computer Hardware..., Documentation, Problem Solving, Reporting & Analysis, Remedy, XP, Lexmark Printers, Wordpress, Call Center, Employee Training, Knowledge Sharing, Knowledge Base, IT Asset Management, Interpersonal Skill, Help Desk Support
Education
Midlands Technical College 1998 — 2000
Computer Technology
Irmo High School 1991 — 1995
Jackson Computer Consulting November 2005 - August 2014
Tripalm May 2009 - May 2009
Franklin County Board of Elections March 2006 - March 2008
Calltech Communications July 2005 - November 2005
McDonald's May 2005 - July 2005
Columbus State Community College August 2003 - April 2005
McDonald's November 2000 - October 2001
Skills
Windows 7, Customer Service, C++, Operating Systems, Software Installation, Computer Hardware, Time Management, PowerPoint, Software Documentation, Technical Support, Microsoft Office, Microsoft Excel
Education
ITT Technical Institute-Columbus 2010 — 2012
Associate of Applied Science, Computer Network Systems, 3.23
Columbus State
Computer Information Systems(Object Oriented Track)
Columbus State Community College
Associate of Applied Science, Computer Programming and Business Management
Performance Radiator April 2010 - August 2010
Camping World May 2009 - January 2010
North Trail Rv Center February 2008 - May 2009
True Viynl Fence Co. May 2006 - November 2007
CallTech Communications May 2005 - May 2006
Education
Keiser College 2011 — 2013
Associates, Diagnostic Medical Sonography
The Epiphany Group June 2009 - Present
RedBubble, Society6, GumRoad, NoiseTrade Books January 2011 - Present
Independent Writer, Prose,Poetry, and Blogger January 2004 - Present
Self Employed 2009 - Present
The Good Men Project August 2011 - January 2014
AutoConversion July 2009 - May 2010
Multicast Media June 2007 - July 2009
Dell Direct Store August 2006 - April 2007
mediaXpeer / MicroSites.TV January 2004 - June 2006
Calltech Communications January 2002 - January 2003
Skills
Blogging, Creative Writing, Social Media Marketing, Social Networking, Facebook, Social Media, SEO, Copywriting, Editing, Publishing, Editorial, Publications, New Media, Poetry, Storytelling, Public Relations, Copy Editing, Web Content, Freelance Writing, Photography, Books, Feature Articles, Publicity, Content Management, Video, Newsletters, Research, Video Editing, Memoir, Fiction Writing, Journalism, Content Strategy, Creative Writer, Creative Non-fiction, Digital Media, Wordpress, Press Releases, Proofreading, Digital Photography, Account Management, Magazines, Community Building, Spoken Word, Employee Training, AP Style, Community Engagement, Curating, Voice Acting, Audio Editing, Blogging Software
Education
Mercer University
Georgia Military College-Milledgeville Campus
Microsoft December 2013 - Present
Harsco Rail January 2013 - December 2013
Harsco Rail August 2007 - December 2012
Harsco Rail August 2004 - August 2007
CallTech Communications August 2003 - August 2004
AcroSoft January 2003 - May 2003
Skills
Strategic Planning, SQL, Project Management, Software Documentation, HTML, Data Analysis, Business Process..., Management, Microsoft Excel, Visio, Leadership, Process Improvement, Continuous Improvement, Analysis, Access, Business Analysis, SAP, Outlook, Customer Service, C++, Program Management, Project Planning, Microsoft Office, Requirements Analysis, Six Sigma, Technical Support, Oracle, Information Technology, Testing, Cross-functional Team..., Windows, MS Project, Logistics, Business Development, Troubleshooting, Lean Manufacturing, Microsoft SQL Server, Software Development, ERP, Manufacturing, System Administration
Education
University of South Carolina - The Moore School of Business 2010 — 2012
MBA, International Business
University of South Carolina-Columbia 1999 — 2003
B.S., Computer Science
Franciscan St. Francis Health November 2012 - Present
HMSHost September 2010 - October 2011
Brookdale Senior Living November 2008 - September 2010
Hewlett Packard March 2006 - December 2006
CallTech Communications January 2005 - January 2006
Skills
Software Documentation, Technical Support, Management, Project Planning, Training, Customer Satisfaction, Customer Service, Time Management
Education
DeVry University 2009 — 2012
Bachelor's of Science, Electronics Engineering Technology program
University of Dayton 2004 — 2005
Mechanical Engineering Technology
Christie Digital Systems June 2011 - June 2013
NSTAR Global Services October 2010 - March 2011
ASML June 2007 - May 2009
CallTech Communications 2003 - 2004
Cleveland Municipal Schools 1999 - 2000
Skills
Troubleshooting, Testing, Electronics, Preventive Maintenance, Manufacturing, Test Equipment, Calibration, Software Installation, Maintenance & Repair, Technical Support, SPC, Semiconductors, Engineering, Process Engineering, Semiconductor Industry, Continuous Improvement, Lean Manufacturing
Education
Advisicon 2010 — 2010
Project Management
DeVry University 2002 — 2006
Bachelor of Science, Electronics Engineering Technology
Cleveland Municipal School District: Jane Addams Business Career Center 1998 — 2001
High School Diploma, Computer Installation and Repair Technology/Technician
JP Morgan Chase April 2010 - Present
Symantec May 2009 - April 2010
EDS/Cardinal Health January 2008 - October 2008
Citigroup 2006 - 2008
JPMorgan Chase 2000 - 2006
CallTech Communications 1999 - 2000
US Air Force 1992 - 1996
Skills
Talent Management, Recruiting, Interviews, Applicant Tracking..., Personnel Management, Sourcing, Employee Benefits, Leadership, Human Resources
Education
Franklin University
Madison
Nationwide Insurance July 2014 - August 2015
Safelite AutoGlass July 2013 - June 2014
Dish Network 2009 - 2013
What I Can Do For You July 2007 - December 2009
Honda of America Mfg., Inc. April 2004 - April 2007
Calltech Communications October 2002 - December 2003
Skills
Customer Service, Office Management, Call Centers, Technical Support, Time Management, Sales, Visio, Administrative..., Customer Satisfaction, Data Entry, Access, Outlook, Lotus Notes, Team Building, Inventory Management, Teamwork, Troubleshooting, Process Improvement, SharePoint, Customer Experience, Customer Retention, Databases, Microsoft Excel, Software Documentation, Training, Social Media, Telephone Skills
Education
Triad High School 1996 — 2000
Diploma, General/Business
University of Phoenix
Tech Whisperer, LLC April 2015 - Present
Shell Point Retirement Community March 2006 - March 2015
LEAF, ltd September 2008 - February 2011
CallTech Communications August 2003 - March 2005
Skills
Management, Microsoft Office, Project Management, Leadership, Customer Service, Strategic Planning, Social Media, Microsoft Excel, Business Development, Team Leadership, Training, Team Building, Business Strategy, Public Speaking, New Business Development, Strategy, Program Management
Education
Southwest Florida College 2003 — 2005
Computer Science
North Fort Myers High School 1999 — 2003
High School Diploma, General
WealthVest Marketing August 2015 - September 2015
University of Utah Health Sciences August 2014 - June 2015
University of Utah September 2014 - May 2015
Odyssey House of Utah September 2014 - March 2015
Intermountain Healthcare June 2013 - September 2013
Convergys July 2012 - October 2012
Weber State University January 2011 - May 2011
Weber State University May 2009 - December 2010
CallTech Communications April 2005 - July 2005
Public Interest Communications November 2004 - March 2005
Skills
Cognitive Psychology, Data Analysis, Research, Statistics, Microsoft Office, Teaching, Tutoring, Mathematics, Technical Writing, Programming, Applied Mathematics, English, Python, Psychology, Editing, Qualitative Research
Education
University of Utah 2013 — 2015
Bachelor of Science (BS), Psychology, 3.122
Weber State University 2006 — 2009
Bachelor of Arts (BA), Mathematics, 2.96
Grinnell College 1999 — 2002
Mathematics
TechTechs April 2011 - Present
Unitrends 2014 - 2015
Unitrends 2014 - 2015
Unitrends 2014 - 2015
Unitrends 2014 - 2015
Elauwit July 2012 - January 2014
Sullivan & Cogliano April 2011 - June 2011
National Cash Register June 2006 - May 2009
Blue Cross And Blue Shield August 2005 - May 2006
Calltech Communications October 2004 - February 2006
Skills
CCNA, Security, Network Security, Desktop, CWNA, System Administration, Operating Systems, Help Desk Management, Field Service, Microsoft Technologies, Linux, Red Hat Linux, Server Architecture, Security+, A+ Certified, Network Architecture, Help Desk Support, Hardware, Desktop Computers, Software Installation, Routers, Active Directory, Servers, Technical Support, Troubleshooting
Education
Midlands Technical College 2009 — 2012
AS TSM, Telecommunications, Networking, System Administration, Desktop Support
Earle C. Clements JCC
Crafty Copywriters January 2002 - Present
Phat Hemp January 2002 - Present
Fat Dog Media February 2009 - May 2009
Race Technologies LLC October 2006 - November 2008
Calltech Communications January 2002 - August 2003
Skills
Copywriting, Technical Writing, Technical Support, Content Management, Content Strategy, Web Content, Web Content Management, Web Content Creation, Marketing, Marketing Strategy, Social Media Marketing, Writing, Technical Documentation, Technical Consultation, Customer Service, Customer Success, Content Development, Web Content Optimization, SEO, SEO Copywriting, Small Business Marketing, Small Business Online..., Enterprise Content..., CMS, Blogging, Blog Marketing, Corporate Blogging, AP Style, Chicago Style, Web Development, Mobile Marketing, Mobile Communications, Mobile Technology, Mobile Advertising, Telecommunications, Marketing Communications, WordPress, Microsoft Office, CRM, Marketing Automation, Financial Writing, Business Writing, Women Owned Business, Cloud Computing, Cloud Storage, Hybrid Cloud, SaaS, PaaS, XaaS, IaaS
Education
California University of Pennsylvania 2002 — 2003
Computer Science
Huntington National Bank 2012 - Present
Huntington National Bank 2008 - 2012
Parker Hannifin 2006 - 2008
Saber Corporation April 2006 - August 2006
JPMorgan Chase 2005 - 2006
DiYanni Homes 1999 - 2005
Calltech Communications 1997 - 1999
Skills
Comprehensive Capital..., Business Intelligence, Financial Analysis, Quantitative Risk..., Financial Reporting, Business Continuity, Financial Modeling, Information Security, Project Management, Integration, Infrastructure, Security, IT Management, Enterprise Software, Management, Information Technology, Vendor Management, SDLC, Microsoft Technologies, Cost Benefit, Disaster Recovery, Fixed Income Portfolio..., Financial Risk, Database Applications, Business Impact Analysis, Security Event..., Regulatory Compliance, SAS EG, Microsoft SQL Server, SSIS, SQL DB2, Leadership
Education
Franklin University 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Franklin University 2008 — 2012
B.S, Information Technology
Salient Systems, LB Foster Company February 2012 - Present
JPMorgan Chase August 2011 - November 2011
Community Banc Consulting of Ohio, Inc. May 2011 - August 2011
IBM May 2010 - May 2011
Paragon for Cardinal Health November 2009 - April 2010
Modis for JP Morgan Chase June 2009 - November 2009
Exact Software December 2006 - June 2009
United States Navy April 2002 - May 2006
Calltech Communications February 2000 - March 2002
Columbus State Community College January 1998 - February 2000
Skills
VMware, CentOS, MySQL, Apache, Bash, DNS, TCP/IP, Zentyal, Zabbix, Network Design, CompTIA, Linux, Atlassian JIRA, Atlassian Confluence, RhodeCode Mercurial, Virtualization, Cloud Computing, Solution Architecture, Networking, VPN, SAN, Linux Server, Security, Data Center, Unix, Troubleshooting, Network Security, Routers, Hardware, Infrastructure, IIS, Network Administration, VMware Infrastructure, Cluster, Windows, System Deployment, System Administration, Servers, Firewalls, Routing, Switches, Microsoft Certified..., Hyper-V, Juniper, Active Directory, Blackberry Enterprise..., Windows Server
Education
Columbus State Community College 1997 — 1999
Associate, Multimedia Production Technology
DWG Computer Repair - Self Ran January 2005 - Present
Robert Half Technology March 2008 - November 2008
CallTech Communications February 2004 - February 2005
Skills
Troubleshooting, Windows Server, Active Directory, Group Policy, Computer Hardware, Windows, Networking, Project Management, Linux, Business Analysis
Education
ITT Technical Institute-Columbus 2010 — 2015
Network Systems Administrator, Networking/Internet Technology, 4.0
Groveport Madison
Geekatoo October 2013 - Present
OSSO/OVCH AXP July 2013 - July 2014
ABX Air, Inc. August 2006 - August 2009
CallTech Communications May 2005 - August 2005
Skills
Windows XP, Active Directory, Information Technology, Microsoft MOS Certified, Computer Repair, Wireless Networking, Home Networking, CompTIA A+, CompTIA Security+, CompTIA Network+
Education
Franklin University 2010 — 2014
Bachelor's Degree, Information Technology
Clark State Community College 2002 — 2005
Associate of Applied Business, Information Systems
West IP Communications March 2011 - Present
American CLEC July 2005 - November 2010
Win.Net Internet April 2004 - January 2006
CallTech Communications August 2001 - March 2002
Skills
VoIP, Telecommunications, Cloud Computing, MPLS, Unified Communications, Vendor Management, Enterprise Software, Call Centers, Troubleshooting, IP, Telephony, Cisco Technologies, Networking, Managed Services
Education
Purdue University 2008 — 2010
The Ohio State University 1999 — 2002
Booking.com December 2014 - Present
Accretive Technology Group January 2012 - November 2014
2Checkout.com February 2009 - November 2011
Worthington Libraries November 2007 - January 2009
2Checkout.com August 2004 - November 2007
Calltech Communications November 2002 - September 2004
Skills
Performance Management, Security, Linux, Apache, Interoperability, Active Directory, Perl, Microsoft SQL Server, Operating Systems, Red Hat Linux, Nagios, System Administration, Servers, Firewalls, Windows Server, DNS, SQL, Bash, Network Administration, DHCP, Open Source, MySQL, Windows, LAMP, PHP, Networking, High Availability, Data Center, Microsoft Exchange, Software Documentation, IIS, Linux System..., Ubuntu, Python
Education
Columbus State Community College 2003 — 2005
DeVry 2002 — 2003
CIS
Linux Professional Institute
LPIC-1
Novell CLA
Novell Certified Linux Administrator
Sentinel
Hospitality WiFi August 2006 - Present
Teleperformance October 2004 - July 2006
CallTech Communications 2004 - 2006
Skills
Customer Service, Microsoft Office
Education
Bluffton University 2000 — 2004
BA, Computer Science
Franklin University December 2014 - Present
Franklin University November 2010 - Present
Franklin University August 2006 - July 2011
Franklin University October 2005 - August 2006
Calltech Communications August 2004 - September 2005
Skills
SCCM, Windows 7 deployment, Active Directory, Operating Systems, Group Policy, Norton Ghost, VMware, Windows Server, System Administration, XP, Powershell, Virtualization, VMware ESX, Computer Hardware, 2008 R2, Print Management, OSD, Microsoft DNS, DHCP, CIFS, Enterprise Account..., Windows 7, System Deployment, Help Desk Support, Job Coaching, Windows XP, Antivirus, Teamwork
Education
Franklin University 2005 — 2007
Bachelors of Sciences, Information Technology
Columbus State Community College 2002 — 2005
Associate of Sciences, Enterprise Developer
Cardinal Health September 2014 - Present
Cardinal Health January 2008 - September 2014
Cardinal Health 2007 - 2008
CallTech Communications December 1998 - February 2004
CallTech 1998 - 2004
Skills
Leadership, Management, User Provisioning, User Access Controls, Business Process..., Process Improvement, Visio, Software Documentation, SharePoint, Training, Cross-functional Team..., Six Sigma, Vendor Management, Customer Service, Business Analysis, SOX Compliancy, Quality Assurance, Team Building, Call Center, Customer Satisfaction, Project Management, Data Analysis, Change Management, Business Process
Education
Franklin University 2007 — 2009
MIS
Devry Institute of Technology 1997 — 1999
CIS
Innotrac April 2010 - Present
Clientlogic / Innotrac November 1999 - April 2010
Calltech Communications July 1997 - November 1999
Comp U Card March 1993 - June 1997
Skills
Call Centers, Management, Warehouse Management, Sales, Customer Retention, SAP, Microsoft Office, Process Improvement, Operations Management, Vendor Management, Logistics, 3PL, Cross-functional Team..., Supply Chain, Order Management, Supply Chain Management, CRM, Team Building, Business Analysis, Account Management, Forecasting, Program Management, Customer Satisfaction, Strategy
Education
Franklin University
B.S., Business Management
Franklin University
Bachelor's Degree, Business Administration and Management, General
39 Powers LLC 2009 - Present
Big Cat LLC August 2014 - Present
Lancome August 2011 - August 2014
MAC Cosmetics July 2006 - August 2011
Sourcewave - Estee Lauder Support March 2004 - July 2006
CallTech Communications April 1998 - June 2002
Skills
Training, Leadership, Management, Project Management, Program Management, Vendor Management, Retail, Employee Training, Project Planning, Process Improvement, Team Leadership, Sales, Customer Service, Public Speaking, CRM, Online Marketing, Social Media Marketing, Marketing Strategy, Creative Problem Solving, Cosmetics, Content Management, Marketing, Digital Marketing, Business Analysis, Microsoft Excel, Microsoft PowerPoint, Final Cut Pro, Adobe Photoshop, Strategy, Social Media, Merchandising, E-commerce, Strategic Planning, Cross-functional Team..., Team Building, Recruiting, Consulting, Brand Management, Brand Development, Fashion, Product Development, Entrepreneurship, Advertising, Sales Management, Microsoft Office, Marketing Communications, Analytics
Education
American InterContinental University 2004 — 2005
Bachelors, Information Technology Administration
The Ohio State University 1997 — 2000
English, Psychology
SumTotal Systems a Skillsoft Company October 2010 - Present
SumTotal Systems August 2006 - September 2010
CallTech Communications November 2005 - August 2006
UPS April 2003 - November 2005
Skills
Cloud Computing, Networking, Microsoft SQL Server, IIS, Microsoft Office, Troubleshooting, Servers, Windows, Access, Software Documentation, Computer Hardware, Oracle, SQL, Enterprise Software, SaaS, Integration, Process Improvement, Windows Server
Education
DeVry University 2002 — 2005
Bachelor of Science (B.S.), Computer Engineering
Franklin County Career and Technology Center
Certificate, Computer Technologies
GOBOHost.com April 2007 - Present
Diamond Security and Sound 2007 - Present
CallTech Communications January 2003 - February 2005
Skills
Troubleshooting, Audio, Electronics, Microsoft Office, Crestron Certified, Control4 Certified, Audio Engineering, Photography, Crestron, System Design, Digital Signal..., Home Automation, Programming, Sound, Consumer Electronics
Education
Full Sail University 2001 — 2003
AS, Audio Engineering
High Tech North 1998 — 1999
Vocational Certificate, Electronic Engineering
BCD Travel May 2012 - Present
BCD Travel March 2007 - May 2012
BCD Travel January 2006 - March 2007
CallTech Communications March 2005 - June 2005
Priceline.com January 2004 - March 2005
Education
Columbus State 2003 — 2004
The Ohio State University 1999 — 2002
Bishop Ready High School 1998 — 1999
High School
St. Charles Preparatory School 1995 — 1998
High School
Patch.com August 2011 - October 2013
Florence, SC Morning News September 2005 - August 2009
Calltech Communications June 2005 - September 2005
Skills
Online Journalism, Public Speaking, Storytelling, Feature Articles, Journalism, Press Releases, Photography, Public Relations, Breaking News, Editing, News Writing, Copy Editing, Newspapers, Editorial, Web Content Management, Digital Media, Multimedia, New Media, Video, Social Media
Education
University of South Carolina-Columbia 2009 — 2011
Media Arts
University of South Carolina-Columbia 2001 — 2005
Bachelor of Arts, Journalism and Mass Communications
Erie Anime Experience 2005 - Present
Robert Benjamin Wiley Community Charter School July 2007 - June 2009
GECAC January 2007 - June 2007
Ploss Consulting November 2005 - January 2007
Circuit City August 2000 - November 2005
CallTech Communications November 1999 - January 2000
DeVry Institute of Technology January 1998 - August 1999
Skills
IP Networking, Wireless Networking, System Administration, Microsoft Exchange, Windows Server 2000-2008, Windows 7, Windows XP, Network Management..., SQL, Systems Analysis, Active Directory, HTML, C++, VoIP, Cisco, Linux, Project Management, Oracle, Network Security, Microsoft Office, Windows Server, XP, Network Administration
Education
Edinboro University 2010 — 2014
Bachelors of Science Degree, Computer Science
Tri-State Business Institute 2000 — 2006
Associate in Science Degree, Computer Information Systems; Network Administration
DeVry Institute of Technology 1996 — 1999
Unfinished Bachelors of Science Degree, Computer Information Systems
Omnicare January 2006 - Present
CallTech Communications August 2000 - March 2006
Skills
Active Directory, Blackberry Enterprise..., Troubleshooting, Cisco Networking, Basics of Unix, Customer Service, Team Leadership
Education
Capital University 2000 — 2004
Bachelors, Computer Science
Cisco April 2009 - Present
Cisco Systems 2007 - 2009
Cybertrust September 2005 - January 2007
TruSecure October 2003 - September 2005
CallTech Communications January 2002 - December 2002
Restaurant Industry June 1990 - February 2001
Skills
IPS, Network Security, Packet Analysis, Technical Writing, Security, Cisco, Vulnerability Management, Intrusion Detection, Cisco Technologies, Disaster Recovery, TCP/IP, Firewalls, CCNA, Cisco IOS, Routing, Linux, VPN
Education
Devry 2001 — 2003
BS CIS, Software Development, Systems Administration, Database Administration, Networking
The Ohio State University 1992 — 1997
BA Anthropology, Anthropoloy, Communication, Math
Thomas Worthington 1988 — 1992
Nationwide Childrens Hospital 2010 - Present
Nationwide Childrens Hospital 2006 - 2010
Nationwide Childrens Hospital 2004 - 2006
Calltech Communications 2003 - 2004
Skills
OS X, Virtualization, Troubleshooting, Security, VMware, Disaster Recovery, Brocade Fibre Switches, NetApp, Nexsan, Storage Area Networks, Data Center, Arcserve, Integration, Windows, Windows 7, Networking, Cloud Computing, Mac, Mac OS X Server, Project Management, Microsoft Office, VMware ESX, Network Administration, Storage, Operating Systems, Active Directory
Education
DeVry University-Ohio
Network and Communications Management
Florida Technical College
Windows 2000 System Administration
Private August 2013 - Present
Private September 2012 - June 2013
Cincinnati Childrens Hospital Medical Center September 2011 - April 2012
Cincinnati Children's Hospital Medical Center May 2008 - September 2011
Cornerstone Brands April 2007 - April 2008
Calltech Communications 2000 - 2005
Skills
Epic Systems, Ambulatory, Healthcare, Technical Support, CPOE, Microsoft Excel, Microsoft Office, Cerner, EHR, HL7, Data Analysis, Customer Service, Ambulatory Care, Software Documentation, Access, SQL, Hospitals, PowerPoint, Information Technology, Quality Assurance, Data Entry, Software Implementation, Analysis, Microsoft Word, Business Analysis, Business Intelligence, Meditech, Account Management, Visio, SharePoint, Recruiting, Outlook, Strategic Planning, Leadership, Inpatient, Testing, Healthcare Information..., Healthcare Consulting, Sales, Informatics, Training, Technical Writing, HIPAA, Process Improvement, Crystal Reports, Project Management, Decision Support, Windows, IT Help Desk, Epic OpTime and...
Education
Thomas More College 2010 — 2013
Business Management
The Ohio State University 1999 — 2000
Apollo Health Street October 2005 - Present
Calltech Communications August 2003 - October 2006
Skills
Training, Quality Assurance, Healthcare, Healthcare Information..., Customer Service, Hospitals, Healthcare Management, Software Documentation, Process Improvement
Education
Troy University 2012 — 2014
Computer Information Services, Computers
South Georgia Tech 1997 — 1998
Computer Information Systems, Computers
South Georgia College 1995 — 1997
Criminal Justice
Risinger September 2010 - August 2014
Experience Music Project April 2007 - September 2010
Waterman Broadcasting June 2005 - February 2007
Sam's Club 2005 - 2005
Albertsons 2004 - 2004
Spec's music 2003 - 2003
Blockbuster 2002 - 2003
CallTech Communications 2001 - 2002
Lynx Services March 2001 - October 2001
Mc Donalds October 1996 - April 2001
Skills
Security, CCTV, Microsoft Office, Research, Customer Service, Public Speaking, Microsoft Word, PowerPoint, Microsoft Excel, Common Sense, Troubleshooting, Management, Administration
Education
Edison Community College 2000 — 2000
Computer Science
Ricoh Americas Corporation October 2014 - Present
Optimum Computer Solutions and Technologies April 2011 - November 2014
Bank of America July 2011 - October 2014
Prudential Financial July 2008 - July 2011
DriveTime July 2005 - July 2008
CallTech Communications August 2003 - July 2005
Skills
Windows Server, Windows XP, Active Directory, Windows 7, Microsoft Certified..., CCNA, Sales Process, Software Installation, Operating Systems, WAN, Hardware, Cisco IOS, Customer Service, Microsoft Office, Microsoft Technologies, CompTIA A+ Certification, Troubleshooting, Microsoft Certified..., Cold Calling, Information Technology, DCSE
Education
Omnitech Institute 2013 — 2014
Technical Training, Network Engineer Training
University of South Carolina-Columbia 2003 — 2005
TECHNOLOGY SUPPORT AND TRAINING MANAGEMENT
CSC March 2009 - Present
Unitrends June 2008 - March 2009
Blue Cross Blue Shield of South Carolina February 2006 - June 2008
414th Chemical Company December 1999 - December 2007
NCR Corporation November 2005 - February 2006
Calltech Communications November 2003 - November 2005
Skills
Virtualization, VMware, Solaris, System Administration, AIX, Disaster Recovery, VMware ESX, Red Hat Linux, Linux, Windows Server, Network Security, Shell Scripting, Apache, Linux System..., vSphere, Servers
Education
Webster University 2009 — 2011
Master of Arts (MA), Information Technology Mgt.
Midlands Technical College 2005 — 2005
Certificate, Cont. Education/ Network Operations
Benedict College 2001 — 2005
Bachelor of Science (B.S.), Computer Science
GE April 2014 - Present
ECPI University September 2010 - Present
Wipro Technologies February 2013 - April 2014
Hewlett-Packard June 2012 - May 2013
Richmond Ambulance Authority April 2008 - September 2010
Best Buy Geek Squad October 2006 - September 2010
City of Richmond Radio Shop October 2004 - April 2008
Sheehy Ford January 2004 - October 2004
Calltech Communications August 2002 - September 2003
Skills
Cisco Security, Cisco, Microsoft Servers, Network Security, Security+, VMware Server, VMware Infrastructure, Cisco Technologies, Active Directory, Firewalls, Routers, Windows Server, Switches, Servers, VMware, Security, Troubleshooting, DNS, DHCP, Software Installation, Networking, Computer Hardware, Computer Security, Hardware, Linux, Windows XP, XP, Network Administration, CompTIA Security+
Education
Keller Graduate School of Management of DeVry University 2009 — 2010
MNCM (Information Security), Network Communications Management
DeVry University 2007 — 2009
Technical Management
Darton College 2002 — 2003
Associate of Applied Science of Technology, Computer Electronics
Albany Technical College 2000 — 2002
Diploma, Computer Electronics
Capitol College
Doctorate of Science, Computer and Information Systems Security/Information Assurance
Max and Ermas September 2012 - Present
Bluecoats Drum and Bugle Corps December 2010 - Present
Leilehua High School July 2011 - August 2011
Premier at Sawmill Athletic Club September 2008 - June 2009
American Eagle Outfitters June 2006 - July 2008
Champps August 2003 - May 2006
Bravo Italian Cucina January 2005 - July 2005
Calltech Communications August 2001 - September 2002
Capital Regiment Drum and Bugle Corps June 2001 - August 2002
Bath & Body Works December 2000 - June 2001
Skills
Public Speaking, Microsoft Office, Creative Problem Solving, Proficient Typing Skills, Choreography, Aesthetics, Show Production, Dance, Dance Education, Creative Collaboration, Customer Service, Entertainment, Creative Concept Design, Conceptual Design, Concept Development, Concept Generation, Computer/Technical..., Acting, Singing, Dance Performance...
Education
Columbus State 2011 — 2015
Performance Psychology
Thomas Worthington HighSchool 1998 — 2001
Diploma, Standard academia with a focus on music and foreign language
PCS Partners/MetroPCS November 2014 - Present
TBM Web Designs January 2005 - November 2014
T-Mobile July 2013 - March 2014
Sprint Nextel April 2012 - February 2013
Alltel July 2009 - December 2011
Alltel July 2008 - July 2009
Alltel September 2006 - July 2008
Triangle Construction February 2006 - May 2006
Calltech Communications August 2005 - December 2005
Skills
Training, Team Building, Sales, Sales Management, Wireless, Customer Service, Customer Satisfaction, Team Leadership, Call Center, Account Management, Direct Sales, Telecommunications, Customer Retention, Sales Operations, Management, Inventory Management, Strategic Planning, Vendor Management, Business Analysis, Customer Experience, Retail
Education
Darton College 2007 — 2008
Business Administration and Management, General
Darton College 2006 — 2008
None, Accounting and Business Management
Cheltenham High School 1998 — 2001
High School Diploma, General Maintenance
PlusOne Communications December 2012 - Present
Plus One Communications June 2010 - December 2012
PlusOne Communications April 2009 - June 2010
Teleperformance USA August 2008 - April 2009
Teleperformance, USA September 2007 - August 2008
Calltech Communications September 2005 - August 2007
CallTech Communications December 2004 - September 2005
Skills
Call Center, Customer Experience, Performance Management, Customer Satisfaction, Customer Service, Team Leadership, Access, Project Management, Operations Management, Outsourcing, CRM, Business Analysis, Workforce Management, Quality Assurance, Leadership, Call Centers, Process Improvement, Vendor Management, Management, Data Analysis, Analytics, Business Process..., Analysis, Business Intelligence, Cross-functional Team..., Troubleshooting, Salesforce.com, Strategic Planning, Visio
Education
Indiana University of Pennsylvania 1998 — 2004
BS, MIS
Lee County School District February 2014 - Present
Lee County School District October 2011 - February 2014
Turrell, Hall & Associates, Inc. March 2010 - October 2011
The Home Depot June 2004 - June 2010
Calltech Communications September 2003 - June 2004
SRBI December 1996 - September 2003
Skills
Windows Server, Troubleshooting, Windows, Linux, XP, PHP, Active Directory, Databases, Network Security, IT Operations, VMware, Networking, TCP/IP, Disaster Recovery, Virtualization, Computer Hardware, Network Administration, Servers, Windows XP, Windows 7
Education
Southwest Florida College 2009 — 2010
A.S., Network Engineering and Administration, Information Technology, Network Topology, Information Security
Edison Community College 2004 — 2009
A.S., Drafting and Design, Drafting, Design, CAD
Aircraft Logs July 2014 - Present
The Columbus Dispatch November 2013 - July 2014
The Columbus Dispatch 2005 - November 2013
Calltech Communications 2001 - 2005
Skills
Multimedia, Perl, Content Management, CSS, Publishing, Writing, Apache, Print, Social Networking, InDesign, MySQL, Blogging, HTML, WordPress, Web Design, Editing, Advertising, OS X, Digital Media, Web Applications, .NET, Social Media, C#
Education
Columbus State Community College
Pizza Hut July 2008 - Present
National Direct Home Pharmacy February 2005 - October 2008
CallTech Communications April 2004 - February 2005
Skills
AutoCAD, Photoshop, Inventory Management
Education
ITT Technical Institute 2008 — 2011
Associate in Applied Science, Computer Drafting and Design
Midlands Technical College 2004 — 2008
Automotive Technology
CenturyLink June 2014 - Present
CenturyLink November 2012 - June 2014
Verizon Business March 2006 - July 2012
Northrop Grumman Information Technology April 2004 - September 2005
Mci August 2000 - November 2003
Time Warner Communications June 1998 - August 2000
CallTech Communications October 1997 - June 1998
Skills
Telecommunications, IP, Troubleshooting, Frame Relay, Networking, Project Management, Technical Support, Microsoft Exchange, MPLS, Managed Services, Ethernet, T1, Computer Network...
Education
The Ohio State University 1991 — 1997
Bachelor of Arts, History
Lexington High School
Department of Veterans Affairs March 2006 - Present
CallTech Communications July 2005 - March 2006
Hot Topic April 1998 - June 2005
Skills
Active Directory, Windows Server, Windows 7, VMware, Disaster Recovery, Servers, System Administration, Computer Hardware, Software Installation, Databases, Microsoft SQL Server, HTML, Microsoft Office, Project Management, Software Development, ASP.NET, Integration, C#, Web Design, Microsoft Excel, VMware ESX, Software Documentation, Troubleshooting, Microsoft Exchange, Help Desk Support, Cisco Technologies, Networking, Security, Windows, Network Administration, Firewalls, Customer Service, Leadership, Management, Training, Government
Education
ITT Technical Institute-Indianapolis 2004 — 2006
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
Purdue University 1996 — 2000
University at Albany June 2012 - Present
Atuch Inc May 2007 - April 2010
Calltech communications March 2004 - August 2007
Skills
Technical Support, Microsoft Excel, Windows Server, Windows 7, Microsoft Office
Education
SUNY Albany 2010 — 2013
B.S. in Business Administration with Information Technology concentration, expected May 2013, Information Technology
managed production services StockerKeHE Distributors IncOctober 2007 - January 2008
Publix Supermarkets January 2005 - March 2007
Regal Entertainment Group June 2003 - March 2005
CallTech Communications July 2002 - January 2003
Paver Module January 2000 - July 2002
Cement Industries May 1996 - December 1999
K-Mart August 1993 - April 1996
Skills
Computers, Forklift Operator, Inventory Control
Education
DeVry University 2012 — 2014
Bachelor's degree, Computer Systems Networking and Telecommunications
DeVry University
Bachelor’s Degree, Network Communications Management
AMS Automotive Management Solutions May 2013 - Present
Clever Devices September 2012 - May 2013
NorthWest Transport April 2008 - March 2011
TeleTech January 2006 - July 2007
CallTech Communications January 2002 - June 2005
Skills
Administration, Receptionist, Office Management, Trainer, Supervisor, Sales, Macola, Microsoft Word, Excel, PowerPoint, Outlook Express, Internet, Accurate Data Entry, Programming, Windows 7, Win XP, Windows Vista, Windows 2000, Microsoft Windows 98, Windows 95, System Administration, Microsoft Excel, Microsoft Office, Prioritize Workload, Multi Tasking, Work Ethic, Customer Support, Customer Service, Data Entry, Outlook, Software Documentation, XP, Process Scheduler, Visio, Windows XP, Management, Training
Education
California University of Pennsylvania 2000 — 2002
Associate's degree, Computer Science
United States Air Force September 2009 - Present
Nail Tips January 2009 - August 2009
Diversified Industries January 2006 - August 2009
Calltech Communications May 2005 - December 2005
NOAA May 2004 - July 2004
Skills
Top Secret, National Security, Intelligence, DoD, Air Force, Defense, Information Assurance, Security Clearance, Military, Military Experience, Aviation, Aircraft, Force Protection, COMSEC, Organizational..., Aircraft Maintenance, Readiness, Active DoD Secret..., Exercises, Aerospace, Leadership, Emergency Management, Physical Security, Teaching, Team Management, Military Operations, Intelligence Analysis, Command, Military Logistics, Security+, Military Training
Education
Southwestern College 2013 — 2014
Certificate, Homeland Security
Southwestern College 2013 — 2014
Bachelor's Degree, Security Management
University of Oklahoma 2011 — 2013
Master of Arts (M.A.), Administrative Leadership
University of Oklahoma 2011 — 2012
Graduate Certificate, Administrative Leadership
Community College of the Air Force 2009 — 2011
Associate of Science (A.S.), Aerospace Maintenance Technology
Albany State University 2005 — 2008
Bachelor's Degree, Art/Art Studies, General
Pelham High 1999 — 2003
High School Diploma
Comcast Cable July 2014 - Present
Sony November 2004 - Present
CallTech Communications June 2003 - November 2004
South Florida Restaurants January 1978 - June 2003
US Navy August 1984 - August 1989
Skills
Customer Service, Restaurants, Cooking, Customer Satisfaction, Inventory Management, Data Entry, Telephone Skills, Hiring, Time Management, Purchasing, Inventory Control, Process Scheduler, Teamwork, Social Networking, Facebook, Event Planning, Event Management, Sales, Retail, Employee Training, Team Leadership, Training, Forecasting, Consumer Electronics, CRM, Product Marketing, Competitive Analysis, Cross-functional Team..., Process Improvement, Product Management, Vendor Management
Education
Keiser College 2000 — 2001
Bayshore High School 1977 — 1981
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program