Teleperformance, Inc
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Teleperformance, Inc Employees
Teleperformance Inc. May 2011 - September 2014
Skills
Technical Support
Education
Florida Technical College 2001 — 2003
Associate of Science (AS), Computer Science
Connextions, Inc June 2011 - September 2012
Teleperformance, Inc December 2010 - May 2011
United States Marine Corps January 2006 - January 2010
Education
Camp Lejeune Personnel Administration School
University of Phoenix
Bachelor of Sciences, Psychology
Valencia College
ContactUS Communications January 2015 - Present
Uptivity February 2009 - October 2014
CallCopy February 2007 - February 2009
Teleperformance, Inc September 2001 - February 2007
CallTech Communications September 1999 - September 2001
Skills
Customer Satisfaction, Speech Analytics, Workforce Management, Performance Management, ShoreTel, Inbound Lead Generation, Business Development, Product Marketing, Product Management, Marketing Operations, B2B Marketing Strategy, Contact Centers, Avaya, VoIP, Enterprise Software, Call Center, IVR, Call Logging, saas, Salesforce.com, Marketo, Marketing Automation, Unified Communications, Managed Services, Telecommunications, Call Centers, Cisco Technologies, Management, Channel Partners, SaaS, CRM, Customer Experience, Solution Selling, Strategic Partnerships, Telephony, Sales Process, Direct Sales, Go-to-market Strategy
Education
The Ohio State University 1994 — 1998
BA
Grove City High School 1991 — 1994
moss holding inc. August 2013 - Present
K’nowbe Engineering October 2011 - January 2013
Superior Filtration Products January 2010 - January 2011
Teleperformance Inc January 2010 - January 2010
G. Sullivan Co January 2001 - January 2007
Remote Encoding Center January 2001 - January 2001
Convergys Co January 1998 - January 2000
Skills
Solidworks, Time Management, Engineering, Microsoft Office, PowerPoint, Project Planning, Team Leadership, English, Team Building, Supply Chain Management, Construction, Research, Procurement
Education
Salt Lake Community College
AAS
ClickBank July 2014 - Present
CenturyLink April 2014 - July 2014
ProtoTest March 2013 - April 2014
Local Matters, Inc. August 2011 - December 2012
Zion's BankCorporation April 2011 - September 2011
SIRE Technologies July 2007 - April 2011
Teleperformance Inc November 2006 - July 2007
Madison Center August 2005 - August 2006
Apalachee Center, Inc. March 2002 - July 2005
Skills
SQL, Windows, Agile Methodologies, HTML, Quality Assurance, Testing, Microsoft Office, Unix, Microsoft Excel, Scrum, XML, JavaScript, Outlook, Software Quality..., Technical Support, Microsoft Word, Troubleshooting, Visio, Microsoft SQL Server, Test Automation, User Acceptance Testing, PowerPoint, Test Planning, Mac OS X, Access, Visual Studio, JIRA, Requirements Analysis, Databases, Regression Testing, Test Cases, Java, Software Documentation, Manual Testing, Linux
Education
University of Phoenix 2008 — 2010
M.I.S., Information Systems
Northern Virginia Community College 1995 — 1997
A.A.S., R.N.
Old Dominion University 1988 — 1993
B.S., Exercise Physiology
Icon Sports Media January 2011 - Present
Columbus Wired December 2010 - Present
Apple Inc August 2010 - June 2013
Apple Retail June 2006 - June 2013
Massive Report January 2010 - January 2011
Apple Inc., August 2006 - August 2010
Teleperformance Inc January 2005 - January 2007
Gap Inc./Gap Inc. Direct April 2002 - March 2004
Skills
Critical Thinking, Customer Service, Inventory Management, Troubleshooting, OS X, Mac, Training, Visual Merchandising
Education
Full Sail University 2003 — 2004
Associate's, Recording Arts Technology/Technician
Full Sail University
Associate of Science, Recording Engineering; Recording Arts
Grove City High School
Concentrix January 2015 - Present
Concentrix April 2013 - December 2014
IBM Daksh Business Process Services January 2011 - July 2012
IBM Daksh Business Process Services February 2006 - January 2011
Teleperformance Inc August 2005 - January 2006
People Support Inc September 2001 - February 2005
Smart Communications, Inc March 2001 - September 2001
Skills
Customer Service, Customer Satisfaction, Customer Experience, Customer Support, Quality Management, Quality Auditing, Quality Control, Data Quality, Process Improvement, Call Centers, Management, Quality Assurance, Team Leadership, Coaching, Telecommunications
Education
Miriam College 1997 — 2001
Bachelor of Science (BS), Psychology
Teleperformance Inc September 2005 - Present
May Department Stores June 2001 - September 2005
Education
Holy Family University 2000 — 2005
Bachelor's, International Business-French
Total Wine & More May 2015 - Present
Total Wine & More August 2014 - May 2015
Orchard Software April 2010 - June 2014
Fast-teks On-Site Computer Services October 2009 - April 2011
Butler Telecom April 2006 - March 2009
Teleperformance, Inc April 2005 - April 2006
DuPont Photomasks, Inc August 2004 - December 2004
Skills
Troubleshooting, Technical Support, Computer Hardware, Help Desk Support, Laptops, Software Installation, Windows 7, Windows, Networking, Active Directory, Servers, Windows Server, Software Documentation
Education
Indiana University Kokomo 2001 — 2004
Bachelor Of Science, Computer Information Systems
Vincennes University 1997 — 1999
Associate of Science, Art; Design, Graphic Design
Geranium Corporation January 2012 - Present
Vernon Technology Solutions June 2011 - July 2011
Babcock & Robinson February 2011 - May 2011
Sir Sandford Fleming September 2010 - November 2010
Teleperformance Inc December 2005 - June 2009
Skills
Teamwork, Software, Call Center, Customer Service, Social Media, Strategic Planning, Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, Invoicing, Administration, Time Management, Sales, Problem Solving, Research, Training, Data Entry, Team Leadership, Executive Support, Call Centers, Legal Documents
Education
Fleming College 2009 — 2011
Paralegal, Law
Fleming College 1996 — 1998
General Business, English, Economics, Accounting
Adam Scott Collegiate Vocational Institute 1991 — 1996
O.S.S.D., all areas
Bolton Consulting International October 1996 - Present
BBC International April 2012 - July 2013
North American Telecom/Broadsmart September 2011 - February 2012
Teleperformance, Inc December 2009 - June 2010
United Reliance International, Ltd December 1988 - October 1996
Skills
Disaster Recovery, Business Analysis, Troubleshooting, Databases, Access, Cloud Computing, SQL, Software Documentation
Education
North Carolina State University 1982 — 1988
Bachelor of Science, Computer Science
Richard Bernstein Associates Inc. September 2011 - Present
Teleperformance, Inc December 2008 - May 2011
Uptown Limited January 2001 - November 2008
Skills
Marketing, B2B Marketing, Sales Management, New Business Development, Multimedia, Print Design, Advertising, Marketing Strategy
Education
New York University 1990 — 1991
Associate of Arts and Sciences (A.A.S.), Computer Science
Parsons School of Design 1966 — 1970
Bachelor of Applied Science (BASc), Commercial and Advertising Art