ContactUS Communications
Located in: Mill RunAddress: 3700 Fishinger Blvd, Hilliard, OH 43026 Hours: Open 24 hours SaturdayOpen 24 hoursSundayOpen 24 hoursMondayOpen 24 hoursTuesdayOpen 24 hoursWednesdayOpen 24 hoursThursdayOpen 24 hoursFridayOpen 24 hoursSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (614) 984-2399: : : : Category: : Place name: Website: : Website: http://www.contactusinc.com/ Category: Call center Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question See all questions (3) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of ContactUS Communications Posting publicly on the Web Write a review Reviews"I was employed there I enjoyed it it's a family environment fun relaxing." "I work there you dont need experience its great" "My manager brushed it off and made it clear were all just numbers to this place." View all Google reviews
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ContactUS Communications Employees
McGraw-Hill Education July 2014 - Present
ContactUS Communications April 2012 - February 2013
Association Member Benefits Advisors (AMBA) August 2009 - December 2012
Bankers Life and Casualty Company June 2006 - August 2009
GMAC Mortgage August 2005 - June 2006
Union Savings Bank August 2002 - June 2005
CBC Companies May 1996 - August 2002
CUC International (Now Cendant Corporation) 1989 - 1996
Skills
Customer Service, Call Centers, Team Building, Sales, Sales Management, Credit, Customer Retention, Operational Efficiency, Insurance, Business Process..., Banking, Cold Calling, Budgets, Fixed Annuities, Mortgage Lending, Building Relationships, Account Management, Compliance, Long-term Care, Health Insurance, Life Insurance, Strategic Financial..., Personal Development, New Business Development, Credit Scoring, Credit Analysis, Loans, Long Term Care Insurance, Team Leadership, People Skills, Workflow Diagrams, Business Analytics
Education
Ohio University 1984 — 1988
BBA, Marketing
Gahanna Lincoln High School 1980 — 1984
Verizon Wireless January 2015 - Present
ContactUS Communications December 2013 - December 2014
Trilogy Fulfillment February 2013 - July 2013
Trilogy Fulfillment for Express February 2011 - July 2013
Trilogy Fulfillment February 2011 - February 2013
Skills
Dreamweaver, InDesign, Illustrator, Maya, PowerPoint, Photoshop, Microsoft Word, Mac, Graphic Design, iMovie, Microsoft Excel, Final Cut Pro, Adobe Creative Suite, Digital Photography, Flash, Photography, Microsoft Office, Web Design, Video Editing, After Effects, Customer Service, Drawing, Social Media, Facebook, WordPress, Art
Education
Bowling Green State University 2006 — 2010
Bachelors of Fine Art, Digital Arts
ContactUS Communications August 2013 - Present
Sitel July 2011 - July 2013
Sitel September 2010 - July 2011
Teleperformance January 1999 - September 2010
BellSouth January 1998 - December 1999
Frontier Communications 1996 - 1998
USMC 1992 - 1996
USMC 1992 - 1996
Skills
Workforce Management, Contact Centers, BPO, Outsourcing, Call Center, Operations Management, Account Management, Leadership, Telecommunications, Call Centers, Process Improvement, Offshoring, Management, Customer Experience, Team Management, Business Development, Six Sigma, Business Strategy, Customer Satisfaction, Customer Service, Sales Management, Business Analysis, Vendor Management, Human Resources, CRM, Call Center Development, Sales, New Business Development, Customer Retention, Inbound Marketing, Telemarketing, Performance Management, Service Delivery, COPC, Business Process..., IEX, Contact Center..., Outsourcing Management, Operational Excellence, P&L Management, Start-ups, Executive Management
Education
University of Phoenix
Bachelor of Business Administration (B.B.A.)
ContactUS Communications January 2015 - Present
Uptivity February 2009 - October 2014
CallCopy February 2007 - February 2009
Teleperformance, Inc September 2001 - February 2007
CallTech Communications September 1999 - September 2001
Skills
Customer Satisfaction, Speech Analytics, Workforce Management, Performance Management, ShoreTel, Inbound Lead Generation, Business Development, Product Marketing, Product Management, Marketing Operations, B2B Marketing Strategy, Contact Centers, Avaya, VoIP, Enterprise Software, Call Center, IVR, Call Logging, saas, Salesforce.com, Marketo, Marketing Automation, Unified Communications, Managed Services, Telecommunications, Call Centers, Cisco Technologies, Management, Channel Partners, SaaS, CRM, Customer Experience, Solution Selling, Strategic Partnerships, Telephony, Sales Process, Direct Sales, Go-to-market Strategy
Education
The Ohio State University 1994 — 1998
BA
Grove City High School 1991 — 1994
L Brands May 2015 - Present
Safelite AutoGlass June 2014 - February 2015
ContactUS Communications May 2014 - May 2014
Wexner Center for the Arts August 2012 - May 2014
Columbus State Community College June 2011 - August 2012
Skills
Microsoft Office 2007, Microsoft Excel, Outlook, Compensation & Benefits, HRIS Database Management, New Hire Processes, Team-oriented, Motivated self-starter, Multi Tasking, Customer Service, Leadership, Innovation, Adaptability, Ultipro, Kronos, PeopleSoft, Employment Law..., Recruiting, Teamwork, Human Resources, Applicant Tracking..., Microsoft Office, Interviews, Training, Employee Relations, HRIS, Management, Employee Benefits, Time Management
Education
The Ohio State University 2012 — 2014
Bachelor of Science in Business Administration, Human Resources Management/Personnel Administration, General
2Checkout May 2015 - Present
Dev Bootcamp December 2014 - April 2015
Randstad Technologies US April 2014 - June 2014
ContactUS Communications September 2013 - January 2014
ContactUS Communications May 2013 - January 2014
Franklin University March 2012 - July 2013
Franklin University August 2011 - March 2012
Skills
Ruby, Ruby on Rails, Web Development, HTML5, jQuery, Responsive Web Design, PostgreSQL, RSpec, CSS, AngularJS, JavaScript, Sinatra, Digital Media, AJAX, Customer Service, VMware, HTML/Javascript, Help Desk Support, Technical Writing, Active Directory, Technical Support, Group Policy, Windows Systems..., Microsoft Group Policy..., Programming..., VMware Infrastructure..., Microsoft Exchange
Education
Dev Bootcamp 2014 — 2015
Software Development
Franklin University 2011 — 2014
Management Information Systems, Management Information Systems, General
Clark State Community College 2008 — 2010
General Studies
inContact June 2014 - Present
JadeTrack January 2013 - Present
ContactUS Communications January 2011 - Present
Uptivity November 2007 - Present
CallCopy Inc. April 2006 - November 2007
Teleperformance USA July 2005 - April 2006
CallTech Communications June 2004 - September 2004
Skills
Sales Management, Sales Operations, Salesforce.com, Sales Process, Sales Presentations, VoIP, Telephony, Team Building, Team Leadership, Strategic Leadership, Software, People-oriented, Networking, Solution Selling, New Business Development, Account Management, Management, Contact Centers, Leadership, Sales, Telecommunications, Business Development, Outsourcing, Enterprise Software, Business Intelligence, Unified Communications, Call Centers, Strategy, Customer Satisfaction, Vendor Management, CRM, Analytics, Training, SaaS, Product Management, Managed Services, Cloud Computing, Direct Sales, Channel Partners, Customer Experience, Strategic Partnerships, Marketing, Professional Services, Marketing Strategy, Wireless, Start-ups, Customer Retention, Performance Management, Product Marketing, Workforce Management
Education
Ohio University 2000 — 2005
Bachelor Degree
Ecommerce, LLC September 2014 - Present
LAZ Parking July 2014 - August 2015
ODW Logistics, Inc. July 2013 - March 2014
ContactUS Communications March 2012 - March 2013
Skills
Healthcare, Data Analysis, Data Entry, Sales, Typing, Telemarketing, Telephone Skills, Collections, Appointment Scheduling, Warehousing, Microsoft Excel, Microsoft Office, Microsoft Word, Windows 7, Windows XP, Windows 8, Windows Vista, Account Management, Business Development, Social Media, HTML, Leadership, Salesforce.com, Management, Customer Service, Training, Time Management, Cold Calling, Project Management
Education
University of Phoenix 2014 — 2019
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Safety Studies
Nursing Direct 2010 — 2010
State Tested Nursing Assistant, Healthcare
ArtGarage/ StudioKidsArt April 2014 - Present
Falling Awake Productions August 2012 - Present
Self-employed 2007 - Present
Portrait Innovations September 2013 - January 2014
ContactUS Communications March 2013 - July 2013
Continental Message Solution May 2011 - March 2013
Skills
Photography, Portrait Photography, Capture One, Lightroom, Adobe Creative Suite, High-end Retouching, 35 Mm, Film Proccessing, Final Cut Pro, Video Editing, Canon DSLR, Social Media, Microsoft Office, Studio Lighting, Customer Service, Management, Employee Training, Outstanding...
Education
Columbus College of Art & Design 2009 — 2011
Bachelor of Fine Arts (BFA), Photography
Sussex County Community College 2007 — 2009
Associate of Arts (AA), Photography
ContactUS Communications January 2015 - Present
Advanced Facilities Maintenance Corporation January 2014 - 2015
Retail Maintenance, Inc. January 2013 - January 2014
Facility Source February 2007 - December 2012
Skills
Account Management, Customer Service, Management, Leadership, Customer Satisfaction, Team Leadership, Project Planning, Coaching, Team Building, Project Management
Education
Bowling Green State University 2008 — 2015
Bachelor's Degree, Business Administration and Management
Uptivity June 2014 - Present
ContactUS Communications July 2013 - June 2014
ContactUS Communications February 2012 - July 2013
Affinion Group (formerly Cendant) June 2005 - December 2011
Cendant 1999 - 2005
Skills
E-Learning, Customer Service, Learning Management..., Visio, SnagIt, Performance Improvement, Sales, Training, Coaching, Call Centers, Leadership, Management, Instructional Design, Needs Analysis, Team Building, Leadership Development, Microsoft Office, Employee Training, Blended Learning, Instructor-led Training, Quality Assurance, Performance Management, Training Delivery, Process Improvement, Customer Experience, Software Documentation, Human Resources
Education
University of Central Oklahoma 1995 — 1999
ContactUS Communications March 2015 - Present
Chipotle Mexican Grill January 2015 - February 2015
Giant Eagle December 2014 - January 2015
Halloween Express 2014 - 2014
Skills
Customer Service, Retail, Microsoft Office, Microsoft Excel, Sales Management, Training, Inventory Management, Microsoft Word, Cash Handling, Food Preparation, Teamwork, Leadership, ePowerCenter, Avaya, Microsoft Windows, Computer Troubleshooting, Graphic Design, Graphic Arts, Sales, Cashiering, Customer Satisfaction, Time Management, Customer Experience, Call Centers
Education
Columbus State Community College 2012 — 2014
Fine/Studio Arts, General
Olentangy Orange High School 2007 — 2011
High School Diploma
JadeTrack November 2014 - Present
ContactUS Communications December 2012 - Present
Studer Consulting, LLC August 2004 - Present
inContact June 2014 - March 2015
CallCopy Inc. March 2008 - June 2014
Teleperformance November 1999 - March 2008
Deloitte 1995 - 1999
US Army June 1988 - June 1991
Skills
Process Improvement, Forecasting, Call Center, Managerial Finance, Workforce Management, Financial Reporting, Sarbanes-Oxley Act, Negotiation, Auditing, Change Management, Management, Call Centers, Business Analysis, Strategy, Budgets, Outsourcing, Performance Management, Start-ups, Strategic Planning, Executive Management, Leadership, Vendor Management, Analysis, Business Process..., Salesforce.com, Strategic Financial..., Finance, Operations Management, Team Building, Business Process, Business Strategy, Business Planning, CRM, Mergers & Acquisitions
Education
The Ohio State University 1991 — 1995
BSBA, Accounting
Capital University - School of Management 2002 — 2004
Master of Business Administration (MBA)
FEMA July 2015 - Present
Global Foundation for Democracy and Development July 2014 - July 2015
AHM-American Health Medicare August 2013 - December 2013
Triple-S Salud-Blue Cross Blue Shield Independent Concessionary Puerto Rico July 2012 - July 2013
Contactus Communications July 2012 - July 2013
Puerto Rico Highway and Transportation Authority January 2008 - June 2012
Casiano Distribution Network, a Division of Casiano Communications March 2007 - 2008
Contemporary Museum of Art of Puerto Rico February 2006 - December 2007
X-Films, Inc January 2000 - January 2005
Skills
Press Releases, Media Relations, Public Relations, Translation, Advertising, Spanish, Marketing Strategy, Strategic Communications, Journalism, Internal Communications, Marketing, Social Media, Proofreading, Newsletters, Music Journalism, Press Office, Copy Editing, Press Relations, Press Conferences, Creative Writing, Creative Writer, Publishing, Guitarist, Music Industry
Education
University of Puerto Rico
Master of Arts, Public Communication
Universidad Central de Bayamón
Bachelor of Arts, Journalism
Coldwell Bankers
License, Real Estate Broker
Universidad del Sagrado Corazón
Creative Writing
Lochbridge May 2015 - Present
ContactUS Communications December 2013 - May 2015
Health Care DataWorks May 2012 - December 2013
HealthDynamix, a PC Mall Division May 2011 - May 2012
HDS April 2008 - May 2011
Hewlett-Packard 1995 - 2008
Skills
Healthcare Workflow..., Healthcare Solution..., Consultative Selling, EMR, Meaningful Use, HealthCare IT Solutions..., Healthcare Account..., Healthcare Information..., Account Management, Solution Selling, Healthcare IT, EHR, Business Intelligence, Hospitals, Healthcare, Selling, Professional Services, Partner Management, Data Warehousing, Strategic Planning, Storage, Managed Services, SaaS, Security, Contact Centers, Customer Service, Customer Satisfaction, Business Development, Management
Education
Otterbein University 1981 — 1985
BA, Mathematics/History
ContactUS Communications September 2015 - Present
Radius Global Solutions LLC June 2013 - September 2015
Access Worldwide Communications February 2007 - June 2013
DialAmerica Marketing September 2005 - February 2007
Chesapeake TeleServices June 1993 - August 2005
Skills
Contact Center..., Sales Growth, Revenue Enhancement..., Onshore to Offshore or..., Telecom Acquistion &..., Business-to-Business..., Telecommunications, Sales Process, Contact Centers, Outsourcing, BPO, Lead Generation, Call Centers, B2B, Customer Service, Nearshore, Program Management, Call Center, Inbound Marketing, Account Management, Telemarketing, Customer Retention, Customer Experience, Financial Services
Education
University of Baltimore 1993 — 1998
M.B.A., Marketing
Towson University 1989 — 1991
B.S., Marketing
LaPlata High School 1983 — 1987
ContactUS Communications December 2014 - Present
Education
The Ohio State University
Bachelor of Arts (B.A.)
IGS Energy June 2015 - Present
ContactUS Communications July 2014 - February 2015
ContactUS Communications October 2013 - July 2014
Family Resource Center August 2012 - September 2013
Family Resource Center of Northwest Ohio, Inc. August 2011 - November 2012
The Goddard School August 2010 - January 2011
Skills
Curriculum Development, Teaching, Community Outreach, Microsoft Office, Early Childhood Mental..., First Aid, Management
Education
The Ohio State University 2007 — 2010
B.S., Human Development and Family Science
Case Western Reserve University
Master of Science in Social Administration (MSSA)
Miami-Jacobs Career College January 2014 - Present
ContactUS Communications October 2013 - Present
Sear's home improvements April 2009 - June 2011
InfoCision Management Corporation June 2010 - February 2011
Skills
Telemarketing, Computer Literate, Life, Customer Service, Microsoft Excel, Microsoft Office, Public Speaking, PowerPoint, Budgets, Teaching, Resume Writing, Higher Education, Data Entry, Office Management, Outlook
Education
Franklin University 2014 — 2016
Bachelor's Degree, Business Administration and Management, General, Sophomore
Miami-Jacobs career college 2011 — 2011
Harding Business College 1989 — 1990
Nurse Assistant Certificate, nursing
Stanford University August 2014 - Present
Booksite March 2013 - August 2014
CallCopy Inc. September 2012 - January 2013
ContactUS Communications August 2012 - September 2012
WorthPoint June 2011 - August 2012
ByWater Solutions 2010 - 2012
Equinox Software, Inc. August 2009 - October 2010
LibLime September 2007 - August 2009
Metropolitan Educational Council July 2004 - September 2007
Ohio Department of Aging March 2003 - November 2003
Skills
PostgreSQL, Git, EDIFACT, MySQL, Perl, SQL, Subversion, Ruby, JavaScript, CSS, HTML, Linux, Apache, jQuery, Web Applications, Software Development
Education
The Ohio State University 1995 — 2000
BA, Computer & Information Science
The Ohio State University 1995 — 2000
BA, English
ContactUS Communications March 2014 - Present
Toyshelf Inc. June 2009 - Present
Children's Defense Fund April 2006 - November 2008
Alliance for Children and Families September 2002 - April 2003
Skills
Creative Writing, Grant Writing, Social Services, Research, Blogging, Program Development, Public Relations, Leadership Development, Teaching, Crisis Intervention, Proposal Writing, Community Outreach, Editing, Nonprofits, Public Speaking, Program Evaluation, Public Policy, Fundraising, Leadership, Microsoft Office, Grants, Customer Service
Education
Howard University 2001 — 2003
Master's, Social Work
The Ohio State University 1994 — 1999
Bachelor of Arts, Psychology
WSYX 6 August 2015 - Present
Columbus Clippers Baseball Team May 2015 - Present
Columbus Clippers Baseball Team April 2015 - Present
Sonnyboo Productions January 2015 - Present
53 & Main January 2015 - July 2015
ContactUS Communications May 2014 - September 2014
CVS Pharmacy March 2014 - May 2014
Lima Water Treatment Plant May 2013 - July 2013
Rue 21 April 2012 - December 2012
Arby's Restaurant Group, Inc. March 2011 - March 2012
Skills
Adobe Audition, Adobe Premiere, Camera Operation, Video Editing, Social Media, Video Production, Teamwork, Microsoft Office, Time Management, Editing, Event Planning, Customer Service
Education
The Ohio Center For Broadcasting 2014 — 2015
The Ohio State University 2010 — 2014
Bachelor of Arts (B.A.), Communications
Lima Central Catholic 2006 — 2010
Academic
Nationwide Childrens Hospital May 2015 - Present
CompuProof Inc April 2015 - Present
BodTV Productions January 2015 - March 2015
DASCO Home Medical Equipment November 2014 - January 2015
ContactUS Communications January 2014 - October 2014
Self-Employed January 2013 - October 2014
Trilogy Fulfillment January 2011 - August 2012
JP Morgan Chase & Co February 2009 - January 2010
Staffmark/Toys R Us Distribution Center October 2008 - November 2008
Exel Direct September 2008 - October 2008
Skills
Workforce Management, Aspect, Requirements Analysis, Process Development, System Administration, Forecasting, Staffing Models, Employee Relations, Staff Training, Strategic Partnerships, Coaching, Customer Relations, Payroll Administration, Budgeting, Hiring, Scheduling, Recruiting, Process Scheduler, Call Centers, Payroll, Customer Service, Human Resources, Leadership, Process Improvement, Training, Team Building, Management, Analysis, Project Management
Education
University of Wisconsin - Green Bay 2014 — 2016
Bachelor's Degree, Health Information/Medical Records Technology/Technician
Columbus State Community College 2013 — 2014
Associate's degree, Health Information/Medical Records Administration/Administrator
Franklin University 1992 — 1994
Bachelor of Science, Marketing
Columbus State Community College 2013 — 2015
Associate of Applied Science, Marketing
IBM March 2014 - Present
ContactUS Communications August 2012 - February 2014
Verizon Business January 2008 - August 2012
Verizon Business December 1999 - January 2008
Sprint Nextel November 1998 - December 1999
Sprint Nextel May 1994 - November 1998
Skills
ITIL v3 Foundations..., Strategic Partnerships, Integration, Management, Telecommunications, Outsourcing, Enterprise Architecture, Cloud Computing, Leadership, Analytics, IT Outsourcing, Sales, SaaS, Customer Retention, Strategy
Education
Bowling Green State University 1987 — 1991
Bachelor of Science in Business Administration
Nationwide Insurance August 2014 - Present
ContactUS Communications April 2012 - January 2014
Teleperformance January 2005 - April 2010
California Pizza Kitchen May 2001 - April 2004
Skills
Relationship Management, Call Center, Leadership, Process Improvement, Customer Experience, Project Management, Team Leadership, Sales, Management, Vendor Management, Networking, Call Centers, Customer Service, CRM, Workforce Management, Operations Management
Education
Columbus State 2001 — 2005
Business, Architecture
Eastland-Fairfield Career and Technical Schools 1999 — 2001
Certificate, Architecture & Construction Management
ContactUS Communications August 2015 - Present
National Church Residences February 2015 - Present
Nia Holistic Health & Wellness April 2014 - Present
Active Edge Chiropractic October 2013 - September 2014
American Latex Allergy Association January 2013 - October 2013
Acloche February 2013 - September 2013
ZOLL Medical Corporation January 2013 - September 2013
Sandoval Regional Medical Center June 2012 - December 2012
Asthma Allies January 2012 - May 2012
Asthma Allies May 2005 - January 2012
Skills
Public Speaking, Organizational..., Team Building, Healthcare, Non-profits, Strategic Planning, Pediatrics, Healthcare Management, Critical Care, Community Outreach, ICU, Asthma, Health Education, Allergy, Program Management, Wound Care, Social Media, Direct Patient Care, Fundraising, Event Planning, Recruiting, Patient Safety, Medical Education, Clinical Research, Inpatient, Diabetes, Medicine, Nursing, Community Organizing, Health Promotion, Nonprofits, Team Leadership
Education
Institute for Integrative Nutrition 2013 — 2014
Integrative Nutrition Health Coach
The University of New Mexico 2009 — 2011
Pre-Medicine
Central New Mexico Community College 2007 — 2007
General Education
National American University 2005 — 2007
BS, Health Care Management
University of Wisconsin-Superior 1997 — 2003
General Education - Extended Degree Program
Madison Area Technical College 1993 — 1996
Certificate, EMT - Basic & EMT Intermediate
University of Wisconsin-Eau Claire 1987 — 1991
Worthington High School 1983 — 1987
High School Diploma, College Preparatory
Ferrellgas April 2015 - Present
ContactUS Communications August 2013 - April 2015
ContactUS Communications August 2013 - December 2013
FacilitySource June 2012 - May 2013
Affinion Group April 2009 - May 2012
Norfolk Southern September 2008 - March 2009
Darden Restaurants and Various other Restaurants May 2002 - September 2008
Skills
Microsoft Office, Employee Relations, Conflict Resolution, Problem Solving, Business Analysis, Key Performance..., Communication Skills, IEX Total View, Staff Retention, Call Center..., Performance Management, Benefit Cost Analysis, Call Center Coaching, Teamwork, Managing Processes, Customer Service, Customer Focus, Priority Management, NICE Call Recording, IEX Webstation, SharePoint, Expert Communicator, Avaya Communication..., Workforce Management, Contact Center..., Attrition Reduction, Real-time Data, Great Motivator, Quality Assurance..., Cognos, Ceridian Payroll System, Coaching, Facilities Operations, Facilities Management, Call Center, Call Centers, Operations Management, Budgets, Management, Sales, Process Scheduler, Customer Satisfaction, Team Leadership, Customer Retention, Vendor Management, Leadership, Team Building, Training, Customer Experience, Process Improvement
Education
The Ohio State University 2008 — 2009
American History (United States), 3.6
Massasoit Community College 2000 — 2002
Sociology, 4.0
Westerville South High School 1996 — 2000
Honors Diploma, Basic Education
ContactUS Communications November 2013 - Present
The Ohio State University November 2010 - September 2011
Berki & Nehr, LLC May 2008 - September 2010
Skills
Microsoft Office, Editing, Microsoft Word, Public Speaking, PowerPoint, Social Media, Student Affairs
Education
The Ohio State University 2010 — 2012
B.A, English - Literature
Ohio University 2008 — 2009
Elyria Catholic High School 2004 — 2008
High School Diploma