Charter Communications
Industry: Telecommunications company
DescriptionCharter Communications, Inc. is an American telecommunications company that offers its services to consumers and businesses under the branding of Spectrum. Headquarters: Stamford, Connecticut, United States CEO: Thomas Rutledge (13 Feb 2012–) Revenue: 41.58 billion USD (2017) Number of employees: 94,800 (December, 2017) Subsidiaries: Spectrum Management Holding Company, LLC, Did you know: Charter Communications is the third-largest multichannel video service provider in the US by total subscribers (16,646,000). wikipedia.org
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Charter Communications Employees
Klotz Associates June 2014 - Present
Charter Communications June 2012 - June 2014
AECOM January 2012 - June 2012
AECOM June 2011 - December 2011
AECOM October 1998 - July 2011
AECOM October 1996 - October 1998
U.P. Engineers and Architects/ECI May 1993 - October 1996
McGhie & Betts, Inc. 1991 - 1993
City of Rochester 1989 - 1991
Yaggy/Colby Associates May 1990 - September 1990
Skills
Surveying, Civil Engineering, AutoCAD Civil 3D, Grading, Microstation, Project Planning, Site Development, Project Management, Client Relations, Construction Management, Site Plans, Engineering Sales, Water Distribution..., Land Development Design, Sewer Design, Structural Engineering, AutoCAD, Standards Development, Stormwater Management, Transportation..., Topographic Surveys, Boundary, BIM, Drainage Studies, Highways, Sediment Control, Transmission Lines, Platting, ALTA Surveys, Urban Planning, CAD Standards, Eagle Point, Drainage Systems, Highway Geometric Design, Grading Design, Street Design, Tunnels, COGO, Utility Systems, Survey Design, Topo, Traverse, Control Networks, Construction Staking, Legal Descriptions, Boundary Disputes, Rights Of Way, Easements, Right-of-Way Acquisition, Electric Transmission
Education
Rochester Community and Technical College 1988 — 1991
Civil Engineering
Finlandia University 1987 — 1988
Civil Engineering
John Marshal High School 1985 — 1987
Comcast Business Class October 2011 - Present
Charter Communications April 2010 - November 2011
Arapahoe Douglas Works via 530inc March 2010 - April 2010
Children's Hospital 2009 - April 2010
Time Warner Telecom 2004 - 2008
Nextel 1999 - 2004
Centura Health 1998 - 1999
HCR ManorCare 1994 - 1998
Belk 1991 - 1994
Skills
Recruiting, Onboarding, Process Improvement, Employee Relations, Cross-functional Team..., Leadership Development, Talent Management, Training, Leadership, Change Management, Talent Acquisition, Human Resources, Employee Benefits, Call Centers, Management, Personnel Management, Strategy, Networking, Operations Management, Hiring, Sales, Team Building, Organizational..., Employee Engagement, Performance Management, Succession Planning
Education
University College at The University of Denver 2002 — 2003
Certification, Alternative Dispute Resolution
Regis University 1997 — 1999
MS, Management
Elon University 1987 — 1991
BS, Business Adminstration
First Colonial High School 1984 — 1987
HR Policy Association
Labor Relations Professional Certification
WOW! Internet, Cable & Phone September 2010 - Present
Tucker Communications August 2008 - September 2010
Knology August 2007 - August 2008
Charter Communications June 2002 - August 2007
Cox Communications May 1998 - June 2002
US Navy August 1992 - May 1996
Skills
Telecommunications, Broadband, Training, VoIP, DOCSIS, Fiber Optics, Network Design, Troubleshooting, Telephony, Cabling, Team Leadership, Leadership, Adult Learning..., Management, Leadership Development, Training & Development, Training Delivery, Employee Training, Cable Television, Wireless, IP, Software Documentation, Routers, Ethernet, RF, Switches, Wireless Networking, Network Engineering, Optical Fiber, T1
Education
ECPI College of Technology 1996 — 1998
Associate of Science (A.S.), Computer Science
SolarCity June 2014 - Present
SolarCity June 2014 - January 2015
Direct Marketing Specialists 2010 - June 2014
Charter Communications 2009 - 2010
Comcast Cable 2007 - 2010
Skills
Direct Sales, Sales, Customer Retention, Marketing, Marketing Communications, Customer Service, Microsoft Office, Microsoft Excel, Outlook, Lead Generation, B2B, Account Management, Sales Operations, Sales Process, Sales Presentations, Cold Calling, Sales Management, Comedy, Singing, Stage, Music, Leadership, Motivational Speaking
Education
Erie Community College 1985 — 1987
Marketing/Marketing Management, General
Hutchinson Central Technical School 1981 — 1984
The UPS Store# 2831 August 2015 - Present
Edgewood College July 2015 - Present
Charter Communications December 2014 - July 2015
Marian University of Fond du Lac Men's Basketball August 2014 - July 2015
Marian University of Fond du Lac January 2013 - January 2015
Winnebago Whitecaps May 2012 - September 2014
Marian University of Fond du Lac October 2012 - August 2013
Marian University of Fond du Lac January 2010 - January 2013
Wisconsin Blizzard AAU April 2012 - August 2012
Dairy Queen January 2006 - July 2010
Skills
Sports, Teaching, Higher Education, Sports Marketing, Event Planning, Social Media, Sports Management, Recruiting, Awareness, Microsoft Word, Coordinating Special..., Team Leadership, Fundraising, Student Development, Public Speaking, Microsoft Office
Education
Edgewood College 2015 — 2017
Master's degree, Organizational Development
Marian University 2010 — 2014
Bachelor's degree, Sport and Recreation Management
NaphCare, Inc. August 2015 - Present
Crafton Communications February 2014 - February 2015
Bright House Networks February 2007 - May 2011
Charter Communications July 1998 - September 2005
Skills
Development Of Employees, Curriculum Development, Training Delivery, Telecommunications, Leasing, Lease Negotiations, Site Acquisition, Leases, Cellular Communications, Training, Wireless, Broadband, Customer Service, Learning Management..., Coaching, Telecommunication..., Soft Skills, Human Resources, Instructor-led Training, Employee Training, VoIP, Team Building, Call Centers, Project Management, Management, Microsoft Office, Troubleshooting
Education
Troy University 2015 — 2017
Masters, Human Resources Management/Personnel Administration, General
Faulkner University 2013 — 2014
Bachelor's degree, Human Resources Management/Personnel Administration, General
T-Mobile January 2006 - Present
T-Mobile March 2008 - December 2008
Charter Communications September 2002 - December 2005
Skills
Telecommunications, Customer Satisfaction, Cross-functional Team..., Customer Retention, Customer Experience, Program Management, Process Improvement, Management, Direct Sales, Sales, Sales Operations, Vendor Management, Account Management, Project Management, Sales Management
Education
Faulkner University 2009 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.5
Charter Communications November 2013 - Present
Charlotte Russe June 2012 - Present
Teleperformance 2013 - 2013
Skills
Customer Service, Bilingual, Microsoft Office, Telephone Skills, Teamwork, Leadership, Social Networking, Cashiering, Administrative..., Office Administration, Administration, Facebook, Customer Experience, Retail Sales, Community Outreach, Customer Satisfaction, Microsoft Word, Event Planning, Merchandising
Education
Florida International University 2010 — 2012
in progress, Registered Nursing/Registered Nurse
Atlantic Community High School 2006 — 2010
High School Diploma, Criminology
Charter Communications October 2003 - Present
Charter Communications December 1998 - December 2002
Premire Cable April 1987 - December 1998
Army July 1979 - January 1986
Skills
Telecommunications, Wireless, Broadband, Fiber Optics, VoIP, Optical Fiber, Computer Network..., Ethernet, Troubleshooting, IP, Telephony, Cabling, MPLS, Leadership, Cross-functional Team...
Education
Florida Agricultural and Mechanical University 1975 — 1979
Writing January 1982 - Present
CENTRAL PAYMENT May 2011 - November 2012
Charter Communications 2005 - 2007
Skills
Writing, copy writing, fiction writing, editing, proofreading, market research, Marketing Research, teaching golf, Film, Non-fiction, Fiction, Fiction Writing, Microsoft Word, Market Research, Social Networking, Freelance Writing, Published Author, Short Stories, Sales, Feature Articles, Newsletters, Proofreading, Editing
Education
Ferris State University 1983 — 1985
BS MKT, Professional Golf MGT
Ferris State University 1983 — 1985
Bachelor of Science (BS), Professional Golf Management
Lindenwood University September 2014 - Present
Charter Communications September 2013 - September 2014
US Army January 2010 - October 2013
Skills
Team Leadership, Strategic Planning, Profit/Loss..., Progress Tracking, Peer Support, Microsoft Office, Physical Security, Critical Thinking, Military Operations, Force Protection, Military Logistics, Tactics, Military, Public Speaking
Education
Embry Riddle Aeronautical University-Worldwide 2012 — 2013
In Progress, Project Management
Jackson Senior Highschool 2001 — 2005
Emily Gilmore Photography Preschool TeacherThe Love Laughter & Learning Center & PreschoolFebruary 2015 - Present
The Love Laughter & Learning Center September 2013 - Present
Camp Victory October 2012 - Present
Charter Communications August 2003 - February 2009
Skills
Social Media
Education
Feather River Community College District 1998 — 2000
Associate's degree, Parks, Recreation and Leisure Studies
Feather River Community College District 1998 — 2000
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
University of the Pacific 1997 — 1998
General Studies
Charter Communications September 2014 - Present
T-Mobile September 2011 - August 2014
T-Mobile May 2009 - September 2011
T-Mobile February 2006 - May 2009
T-Mobile July 2005 - February 2006
T-Mobile April 2003 - June 2004
Verizon Wireless September 2001 - May 2002
Skills
Leadership Development, MBTI, Talent Development, Career Development, Performance Improvement, Performance Management, Lifestyle Coaching, Executive Coaching, Coaching, Organizational..., Change Leadership, Organizational Change, Organizational..., Management Development, Change Management, Personal Development, Training Delivery, Emotional Intelligence, Customer Retention, Sales Management, Operational Excellence, Strategic Planning, Workshop Facilitation, Training, Vendor Management, Onboarding, Call Centers, Instructional Design, Cross-functional Team..., Customer Experience, Needs Analysis, Talent Management, Team Building, Performance Consulting, Blended Learning, Team Leadership, Management, Succession Planning, Leadership, Employee Relations, Workforce Planning, Employee Engagement, Employee Training, Business Strategy, Culture Change, Strategy, Talent Acquisition, Program Management, Conflict Resolution, Recruiting
Education
Pepperdine University 1999 — 2001
Masters, Business Adm
Fielding Graduate University 2010 — 2011
Certificate, Executive Based Coaching
Oxford University 2001 — 2001
Certificate, International Business
Charter Communications February 2014 - Present
Interpreting Network April 2013 - Present
Michigan Department of Transportation May 2009 - February 2012
Century Floor Space June 2009 - July 2010
Skills
Customer Service, Time Management, Phone Etiquette, PowerPoint, Microsoft Word, Microsoft Office, Telephone Skills, Public Relations, Sales, Call Centers, Training, Leadership, Customer Satisfaction, Teamwork
Education
Ferris State University 2004 — 2009
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management, 3.7
Grand Rapids Community College 2004 — 2005
Associate's degree, Accounting and Business/Management, 3.6
ECPI University June 2014 - Present
United Global Technologies July 2013 - March 2014
Charter Communications May 2012 - June 2013
Skills
Network Security, Network Traffic Analysis, Virtual Machines, Microsoft Office, Help Desk Support, Telecommunication..., Data Center, Data Analysis, VMware, IT Operations, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Research, Teamwork, Social Media, Public Speaking, English, HTML, Troubleshooting, Computer Security, Windows XP, VPN, Visio, Technical Support, Routing, Microsoft Exchange, LAN-WAN, Windows 7, Windows, Routers, Switches, Firewalls, Operating Systems
Education
ECPI College of Technology 2011 — 2013
Bachelor of Science (B.S.), Computer Science
Kay Jewlers March 2015 - Present
Macy's October 2014 - February 2015
Cumberland County Emergency Management November 2011 - June 2014
Swift Transportation February 2007 - November 2011
The Yankee Candle Company, Inc. October 2008 - March 2010
Charter Communications June 2006 - January 2007
Snelling May 2006 - August 2006
Walmart October 2004 - May 2006
City of Fayetteville, North Carolina April 1997 - September 2004
Skills
Data Entry, Typing, Pharmacology, Retail Sales, Emergency Medical..., Computer Aided Dispatch, Dispatching, Multi-line Phone, Cash Register, Fax, Printers, Medical Terminology, Chiropractic, Medical Office, Multi-cultural..., Data Management, Teamwork, Diplomacy, Fairness Opinions, Supervisory Skills, Computer Proficiency, Customer Service, Communication, Phone Etiquette, Sales, Retail, Microsoft Word, Customer Experience, Loss Prevention, Microsoft Office, Microsoft Excel, Training, Customer Satisfaction, Inventory Management, Invoicing, Cashiering, Time Management, Social Media, Telephone Skills, Problem Solving, Inventory, People Skills, Critical Thinking, Employee Training, Filing
Education
Guilford Technical Community College 1995 — 1995
Certificate, Chiropractic Assistant/Technician, 3.0
Fayetteville Technical Community College 1991 — 1993
Diploma, Pharmacy Technician/Assistant, 3.029
SSM Health Care September 2014 - Present
Charter Communications October 2013 - August 2014
Charter Communications January 2012 - October 2013
Charter Communications October 2006 - January 2008
Charter Communications July 2003 - September 2006
Skills
Active Directory, SCCM, System Administration, MySQL, Windows 7, Microsoft Office, Kronos, Epic Systems, BMC Remedy, Nuance, Lync, Cisco VoIP, JavaScript, HTML Scripting, XHTML, CSS, Visio, Adobe Creative Suite, Java, Access, Spectrum Analyzer, Cantonese, Telecommunications, Troubleshooting, Computer Hardware, Cisco Technologies, Networking, VPN, Team Leadership, Process Improvement, Software Installation, Hardware, Technical Support, Call Centers, Operating Systems, Security, Software Documentation, Citrix, Vendor Management, Windows, Network Administration
Education
Edgewood College 2012 — 2013
Computer Science
Lakeshore Technical College 1998 — 2000
Associate's Degree, Computer Science
University of Wisconsin-Milwaukee
Charter Communications June 2014 - Present
Charter Communications March 2008 - Present
Spirolox October 2005 - February 2008
AT&T June 1998 - March 2005
Skills
Microsoft Office, Telecommunications, VoIP, Customer Service, Customer Satisfaction, Customer Experience, Leadership
Education
Webster University 2008 — 2011
MA, Communications
Fontbonne University 2005 — 2008
Bachelors, Business Administrator
Commonwealth Business College 1991 — 1992
Associate Degree, Legal Secretary
Askinosie Chocolate September 2014 - Present
Charter Communications April 2014 - August 2014
Jack Henry & Associates January 2013 - April 2014
Great Southern Bank January 2012 - January 2013
Skills
Accounting, Financial Analysis, Banking, Financial Accounting, Cash Flow, Internal Controls, Sarbanes-Oxley Act, Management, Public Speaking, Social Media, Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Time Management
Education
Emporia State University 2015 — 2017
Master's degree, Accounting
Missouri State University 2012 — 2013
Bachelor of Science (BS), Accounting
AT&T Mobility February 2013 - Present
Courtesy Buick GMC 2011 - 2013
HSBC 2008 - 2011
Wells Fargo/Wachovia Bank 2006 - 2008
Charter Communications 2003 - 2006
Sitel 2000 - 2003
Education
Jefferson State Community College 2000 — 2001
credits aquired, Social and Philosophical Foundations of Education
Erie Community College
Only Wisdom and Understanding, Social Psychology
Charter Communications August 2015 - Present
NuCloud Global, Inc March 2014 - July 2015
Aclara October 2011 - April 2014
Aclara September 2007 - October 2011
Iowa State University August 2004 - May 2007
The Toro Company 2006 - 2006
Nestlé Purina North America 2002 - 2003
Skills
Oracle PL/SQL, Highly self-motivated, Analytical Skills, Business Analysis, Troubleshooting, Technical Support, Integration, AMI, Customer Service, Training, Utility Industry, Visio, PL/SQL, Smart Grid, Information Technology, SharePoint, Smart Metering, Databases, Access, Project Management, Analysis, Leadership, Management, Microsoft SQL Server, Software Documentation, Windows, Cross-functional Team..., Testing, XML, SQL, Windows Server, Process Improvement, Agile Methodologies, Requirements Analysis, Business Process, Software Project..., Proposal Writing
Education
Fontbonne University 2009 — 2011
Master of Business Administration (MBA), Business Administration and Management, General
Iowa State University 2003 — 2007
Bachelor of Science (BS), Management Information Systems, General
Charter Communications October 2013 - Present
TDS Telecommunications Corp. August 2013 - October 2013
Baja Broadband October 2006 - August 2013
Time Warner Cable Charlotte / Time Warner Binghamton 2003 - 2006
Convergys 2001 - 2003
Knology 2000 - 2001
Skills
Telecommunications..., Telecommunications, Billing Systems, VoIP, Broadband, IP, Vendor Management, Telephony, System Deployment, Wireless, Active Directory, Call Centers, ITIL, DOCSIS, Networking, Integration, Computer Network..., Mobile Devices, Network Design, Wireless Networking, Unix, Ethernet, Cisco Technologies, WAN, MPLS, Security, Data Center, Routers, Network Architecture, VMware, TCP/IP, Managed Services, Cabling, IPTV, Switches, HFC, Technical Support, Troubleshooting, SIP, Fiber Optics
Education
Florida Metropolitan University 1995 — 2003
Bachelor's degree, Management Information Systems, General
New England Cable News October 2011 - February 2015
WGGB-TV ABC40 November 2011 - January 2015
Charter Communications September 2010 - December 2011
Young Broadcasting June 2011 - September 2011
Skills
Investigative Reporting, Communication Skills, Social Networking, Broadcast Journalism, Radio Broadcasting, INews, Avid Newscutter, ENPS
Education
Fairfield University 2006 — 2010
Bachelor of Arts (B.A.), Communication and Media Studies
Fairfield University 2006 — 2010
BA, Communication
Kinetic Data NOW February 2015 - Present
FiberLight, LLC April 2014 - February 2015
Morse Communications, Inc. November 2013 - April 2014
Charter Communications November 2012 - October 2013
Zayo Group February 2012 - November 2012
tw telecom, Inc. April 2006 - February 2012
American Fiber Systems January 2000 - April 2006
Electric Lightwave March 1998 - January 2000
Distinction Software 1998 - 1999
IQ Software Services (P) Ltd. 1991 - 1997
Skills
Direct Sales, Hunter, Rainmaker, Cold Calling, Strategic Sales, Account Management, Closing Skills, Solution Selling, Complex Sales, Salesforce, ACT by Sage Software, Enterprise Sales, Client Relationship..., Metro Ethernet, Internet, Communication Service..., Wholesale..., Carrier Ethernet, Class of Service CoS, IP VPN, MPLS, Layer 2, Layer 3, Quality of Service QoS, Gigabit Ethernet GigE, DWDM, Dark Fiber, Data Warehousing..., Disaster Recovery..., Business Intelligence, Forecasting, ERP Software Sales, ESCON, Linchpin, SONET OC-n, Fiber Optics, Power Base Selling, SLA Negotiation, Type II Local Access, Long Haul, Cloud, Telecommunications, Sales, Cloud Computing, Salesforce.com, Managed Services, Ethernet, Co-location, VoIP, Wireless
Education
Florida International University 1980 — 1985
BS, Hospitality Management & Technology
Miami Dade College
AA, Business Administration and Management, General
Silbert Realty and Management Company, INC. July 2014 - Present
The Goldstein Group December 2013 - August 2014
Coldwell Banker Commercial September 2011 - March 2014
Advantage Real Estate Bovis Lend Lease 2007 - 2008
Dreamhomes Marketing Group LLC 2005 - 2007
Time Warner Cable Business Class 2001 - 2004
Charter Communications 1999 - 2001
Rockaway Restaurants Inc 1987 - 1999
Skills
Sales, Selling, Sales Management, Direct Sales, Marketing, Cold Calling, Salesforce.com, New Business Development, Negotiation, Account Management, Customer Satisfaction, Contract Negotiation, Customer Retention, Sales Process, Team Building, Real Estate, Call Center, Investment Properties, Strategic Planning, Telecommunications, Leases, Customer Service, Property Management, Hospitality, Property, Pricing, Investors, Real Estate Development, Brokerage, Relocation, Real Estate Transactions, Residential Homes, Business Development, Budgets, Sellers, Sales Presentations, Sales Operations, Retail, Lead Generation, Location Intelligence, Tenant Representation, Disposition, Commercial Real Estate, Landlords, Tenant, Buyer Representation
Education
Fortune School of Real Estate 2005 — 2008
New Jersey Real Estate License, South Carolina A & B Broker License, Commercial Real Estate
Fairleigh Dickinson University 1992 — 1994
Bachelor's Degree, Hospitality Management and Business Administration
Newark Academy 1979 — 1981
Middle School
Quantrum, LLC March 2015 - Present
MacAulay Brown April 2014 - March 2015
Beckfield College May 2012 - September 2014
Pure Romance September 2013 - April 2014
MacAulay Brown September 2011 - September 2013
Antonelli College September 2011 - February 2012
Northrop Grumman Corporation May 2008 - August 2011
Northrop Grumman Corporation May 2006 - April 2008
Charter Communications June 2003 - March 2006
Skills
Project Management, CMMI, Business Process, Management, PMP, Microsoft Office, Risk Management, Databases, Business Strategy, Strategic Planning, Business Architecture, IT Strategy, SaaS, Project Planning, Proposal Writing, Visio, ClearCase, SharePoint, Business Development, Quantitative Analysis, Team Leadership, Change Management, Certified Project..., Earned Value Management, Negotiation, Requirements Management, ClearQuest, Program Management
Education
Florida Institute of Technology 2009 — 2011
Master, Business Administration
West Liberty State University 2002 — 2005
Bachelor of Science, Business Administration
Blog: Happy Little Homemaker August 2008 - Present
Catholic Mom April 2011 - Present
Steed Enterprises LLC June 2005 - Present
Advanced Computer Solutions LLC April 2011 - June 2015
Successful Homemakers October 2013 - January 2015
Traverse Bay Family Magazine June 2012 - June 2014
Catholic Mothers Online September 2011 - November 2013
Simply Stacie April 2011 - September 2012
Blog: Happy Homemaker Reviews April 2011 - January 2012
Charter Communications May 1999 - December 2007
Skills
Blogging, Product Reviews, Entrepreneur, Bookkeeping, Book Reviews, Marketing Strategy, Social Media Marketing, Homeschooling, Proofreading, Entrepreneurship, Creative Writing, Copywriting, Blogger, Reviews, Content Marketing, Teaching, Marketing, Newsletters, Magazines, Publishing
Education
Ferris State University 2001 — 2005
Bachelor's, Business Administration, Accounting, International Business
Northwestern Michigan College 1998 — 2001
Associates, Business Administration
Eaton Automotive October 2000 - Present
Eaton Corporation October 2000 - Present
Rentway Corporation August 2000 - October 2000
Charter Communications June 1996 - July 2000
US Army August 1990 - May 1996
Skills
Semiconductors, Electronics, Wireless, Management, Process Improvement, Customer Satisfaction, Transformer, Sales Management, Account Management, Logistics, Troubleshooting, Outlook, Customer Retention
Education
ECPI University
Associates Applied Science, Electronics Engineering Technology
Worldquest Corp. March 2011 - Present
Northwest Engineering, Inc. 2007 - 2011
Memorial Hermann Hospital October 2005 - October 2007
Charter Communications 1995 - 2001
Ace Mini-Storage Company 1991 - 1995
Lockheed Martin 1984 - 1991
Skills
Customer Relations, Office Management, New Business Development, Computer Security, Computer Hardware, Microsoft Office, Sales Support, Customer Service, Customer Acquisition, Administration, Business Management, Problem Solving, Property Management, Team Building, Social Media, Network Security, Professional Networking, Inside Sales, Office Administration, Coaching, Marketing Strategy, Disaster Recovery, Recruitment/Retention
Education
Excelsior College 1995 — 1997
Associate Degree, Business
Tarleton State University 1979 — 1982
Bachelor of Science, Landscape Architecture, 3.7
TempWorks Software August 2011 - Present
TempWorks Software March 2008 - August 2011
TempWorks Software August 2007 - March 2008
US Navy January 2006 - April 2007
Hilton Tool Company October 2004 - January 2006
Charter Communications June 2003 - September 2004
Skills
Access, Databases, Troubleshooting, Windows, Microsoft SQL Server, Project Management, SQL, Customer Service, Data Conversion, Team Building, Training, Database Admin, T-SQL, Applicant Tracking..., Payroll Conversions, Payroll Services, WPF, SQL Tuning, Database Design, Relational Databases, Active Directory, SSIS
Education
Normandale Community College 2012 — 2014
Computer Science
El Centro College 2002 — 2004
General Studies
Charter Communications February 2014 - Present
Time Warner Cable March 2008 - January 2014
Insight Communications February 2000 - March 2008
Insight Communications September 1999 - February 2000
Comcast Cable June 1998 - August 1999
Skills
Telecommunications, Broadband, VoIP, Vendor Management, Fiber Optics, Troubleshooting, Network Engineering, Integration, Optical Fiber, Process Improvement, Disaster Recovery, IP, Wireless, Telephony, Computer Network..., Network Design, DOCSIS, Cable Television, HFC, Cabling, T1, VOD, DWDM, MPLS, LAN-WAN, Routers, Internet Services, Cable Modems, Networking, Software Installation, Customer Experience, Routing, Management, Avaya, Metro Ethernet, SIP, Digital Video, Billing Systems, System Deployment, Provisioning, Workforce Management, DSL, TDM, Customer Satisfaction, Unified Communications, CMTS
Education
Elizabethtown Community and Technical College 1984 — 1985
Business Administration and Management, General
East Hardin High School 1981 — 1983
High School Diploma, General Studies, 3.8
Hampton inn Grand Rapids south September 2014 - Present
Charter Communications January 2012 - September 2014
Priceline.com May 2010 - January 2012
Hampton Inn Grand Rapids South March 2009 - May 2010
The Beach Club May 2008 - July 2008
Quality Inn & Suites Big Rapids July 2007 - March 2008
Meijer August 2001 - July 2007
Education
Ferris State University 2003 — 2008
Bachelor, Hospitality Management
Ameren September 2013 - Present
Charter Communications April 2011 - April 2012
GE Energy July 2009 - 2010
Edward Jones October 2006 - May 2008
Jakada LLC June 2002 - October 2006
Jakada June 2002 - September 2006
Skills
Employee Training, Business Analysis, Training, Leadership, Human Resources, Project Management, Staff Development, Marketing, Curriculum Development, Public Relations, Management, Program Management, Performance Management, Strategy, Instructional Design, Software Documentation, Coaching, Leadership Development, Employee Relations, Organizational..., Sales, Marketing Strategy, Recruiting
Education
Lindenwood University 2012 — 2013
Master of Arts (M.A.), Business/Corporate Communications with an emphasis on Training and Development
Webster University 2007 — 2010
Master of Arts (M.A.), Human Resources Development
Fisk University 1998 — 2002
B.S., Business Administration
Nestlé Purina North America February 2015 - Present
ShipWorks - An Interapptive, Inc. Company February 2013 - February 2015
Charter Communications 2011 - February 2013
Garmin International 2005 - February 2011
Cessna Aircraft Company 2001 - 2005
Cessna Aircraft Company 2000 - 2001
Skills
Media Relations, Corporate Communications, Internal Communications, Public Relations, Strategic Communications, Marketing Communications, Press Releases, Communication Training, Crisis Communications, Social Media, Copywriting, Editing, Event Management, Newsletters, Speech Writing, Marketing Strategy, Blogging, Publicity, Crisis Management, Integrated Marketing, Publications, Advertising, Brand Development, Web Content
Education
Wichita State University 2002 — 2005
M.A., Communication
Evangel University 1995 — 1999
B.S., Communication, English, Government
Advanced Computer Solutions April 2010 - Present
Ironkeep Technologies January 2000 - April 2010
Charter Communications January 1997 - January 2000
Charter Communications 1998 - 2000
Skills
Customer Relations, Customer Service, Problem Solving, Administration, Cloud Computing, Troubleshooting, CMS, Windows, Microsoft Office, Team Building, Word, Telecommunications, Purchasing, Public Speaking, Budgets, System Administration, Networking, Network Administration, Security, Project Management, Microsoft Word, Management, Solution Selling, Computer Hardware, Strategic Planning, Active Directory
Education
Ferris State University 2003 — 2005
Bachelors, Business
Ferris State University - Big 2001 — 2004
Bachelor of Science, Business Administration - 2004
Northwestern Michigan College 1995 — 1998
Associate of Applied Science, Business Administration
The Home Depot August 2011 - Present
Express Employment Professionals January 2010 - March 2011
Charter Communications July 2006 - February 2009
Toys R Us October 2003 - July 2006
Kohls' Department Stores June 2000 - October 2003
Skills
Customer Service, Customer Satisfaction, Coaching, Team Building, Employee Relations, Recruiting
Education
Fairleigh Dickinson University 1981 — 1983
MBA, Marketing
Ramapo College of New Jersey 1976 — 1980
BA, Political Science & History
Gilt.com October 2011 - Present
Toshiba 2009 - 2010
Charter Communications 2008 - 2009
IBEW Local 369 2007 - 2008
Skills
CCNA, A++, IC3, VMware vSphere, Hyper-V, WMS Implementations, Active Directory, Google Apps, Ghost Imaging, Citrix, MSMQ, Help Desk Support, Web Help Desk, OKTA Admin, JIRA, VoIP, ACSR, ICOMS, Loftware, Cisco VPN, DUO Mobile, RSA SecurID, Apollo, BMC Remedy, Cisco MARS, Spiceworks, Call Centers, Outlook, Avaya IP Telephony, Computer Repair, Networking, Windows Server, Cisco Call Manager, Benchmarking, ASCII, ACI Codes, HTML, Symbol, RF Scanners, Electrical Theory, Soldering, LifeSize Video..., Endicia-Dazzle, NetApp, Entrepreneurship, CPR Certified, First Aid, Hazardous Materials..., KCUC Association of..., KY State Employability...
Education
Elizabethtown Community and Technical College 2012 — 2014
Associate's degree, Information Technology- Network Administration
University of Phoenix
Computer/Information Technology Administration and Management
Elizabethtown High School 2002 — 2006
Dollar Tree Stores June 2014 - Present
Dollar Tree Stores September 2012 - June 2014
Charter Communications September 2011 - September 2012
Canon ITS August 2010 - September 2011
Skills
Customer Service, Customer Satisfaction, Computer Hardware, Troubleshooting, Windows 7, Technical Support, Software Installation, Hardware, Laptops, Routers, LAN-WAN, XP, Help Desk Support, Networking, Wireless Networking, Cabling, Computer Network..., Windows, Hardware Installation, Printers, Remote Desktop, System Administration, Windows Vista, Hardware Support, Windows XP
Education
ECPI University 2008 — 2011
Bachelors of Sciemce, Information Systems
Charter Communications May 2015 - Present
US Navy August 2010 - February 2015
US Navy July 2007 - April 2010
US Navy March 2005 - March 2007
US Navy March 2003 - February 2005
Skills
Program Management, Quality Assurance, Supervisory Skills, Leadership, Electrical Safety, Training, Organizational..., Planned Preventative..., Radiation, Navy, Maintenance, Analytical Chemistry, Generators, Plant Operations, Hazardous Materials, Troubleshooting, Instructor-led Training, Military Training, Nuclear, Military Operations, Reactor, Security Clearance, Nuclear Engineering, DoD, Operational Planning, Command, National Security, Personnel Supervision, Preventive Maintenance, Maintenance Management, Nuclear Chemistry, Readiness, Systems Engineering, Active DoD Secret..., Radiation Safety, Engineering Management, Military, Leadership Development, Supervisory Experience, Personnel Management, Military Experience, Nuclear Power Plants, Radiation Monitoring, Nuclear Safety, Electrical..., Force Protection, Electronics Repair, Mechanical Systems, Turbines, Hydraulics
Education
Excelsior College 2014 — 2015
Bachelor's Degree, Nuclear Engineering Technology/Technician
Heartland for Children September 2013 - Present
Curious Cabaret Creative August 2007 - Present
Doremus 2007 - 2008
Ogilvy HealthWorld 2007 - 2007
Charter Communications 2005 - 2007
Pink Sneakers Productions 2004 - 2005
Nova Group 2004 - 2004
Skills
Video Production, Multimedia, Editing, Social Media, Graphic Design, Illustration, Logo Design, Art, Brand Development, Social Networking, Marketing Strategy, Adobe Creative Suite, Microsoft Suites, Blogging, Corporate Blogging, Final Cut Pro, Facebook Marketing, Twitter, LinkedIn, Google+, Google Suite, Social Media..., Social Media Strategist, typography, Digital Marketing, Digital Art, Digital Illustration, Creative Strategy, Visual Merchandising, Digital Media, Advertising, Video, Social Media Marketing, Film
Education
Florida State University 1999 — 2003
Bachelor of Arts, Graphic / Media Design & Fine Arts, Magna Cum Laude
Bavarian Inn Lodge & Conference Center September 2014 - Present
Charter Communications April 2013 - September 2014
Holiday Inn Hotel & Conference Center 2010 - 2013
Frankenmuth Gift Shops Inc. November 2008 - January 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Data Management, Customer Service, Retail, Retail Sales
Education
Ferris State University 2008 — 2014
Bachelor of Science (BS), Marketing
Austin Industries, Inc. January 2009 - Present
Limelight Networks November 2008 - Present
Charter Communications February 2006 - April 2008
Delta Air Lines August 2005 - February 2006
Delta Connections, Inc. March 2002 - August 2005
Delta Air Lines October 1997 - March 2002
Lufthansa 1996 - 1997
Reno Air, Inc. 1994 - 1997
American Airlines 1990 - 1994
Skills
Acquisition Integration, Financial Analysis, Mergers, Corporate Finance, Financial Modeling, Forecasting, Financial Reporting
Education
The University of Texas at Arlington 1990 — 1992
MBA, International Finance
Embry-Riddle Aeronautical University 1982 — 1984
BS, Management
TRO Telecommunications Inc. August 2015 - Present
New Vision Communications September 2013 - Present
L&G Cable Construction April 2013 - August 2014
Mediacom Communications August 2009 - October 2012
New Vision Communications January 2000 - August 2009
Charter Communications March 1996 - March 1998
Skills
Journeman Sweep..., Directional Drill..., Directional Drilling, Fiber Optics, Telecommunications, Optical Fiber, Ethernet, T1, Telephony, Broadband, VoIP, Cabling, IP, DWDM, DSL, Wireless, Computer Network...
Education
El Camino College 1984 — 1986
Business
Gardena High School
J. Paul Getty Museum May 2015 - Present
Technical Connections Inc. November 2014 - May 2015
OSDC PIRE June 2014 - August 2014
TEKsystems March 2013 - August 2013
Charter Communications May 2012 - March 2013
Big River Telephone February 2011 - May 2012
Skills
Technical Support, Switches, Troubleshooting, Windows, VoIP, Cisco Technologies, Networking, Time Management, Leadership, Computer Maintenance, Microsoft Office, Operating Systems, Telecommunications, Active Directory, Help Desk Support, Wireless Networking, Network Administration, TCP/IP, Customer Service, Mac OS, Blackberry, Android, iPhone, Remote Desktop, SIP
Education
Florida International University 2013 — 2016
Master’s Degree, Telecommunications/Computer Networking
Southeast Missouri State University 2008 — 2012
Bachelor’s Degree, Industrial Technology with an emphasis in Telecommunications/Computer Networking
Comcast Cable March 2015 - Present
Comcast Cable March 2009 - March 2015
Charter Communications May 2007 - January 2009
Time Warner Cable August 2006 - January 2007
Comcast February 2001 - July 2006
AT&T Broadband March 2000 - February 2001
MediaOne July 1998 - February 2000
AT&T Wireless February 1997 - July 1998
American Golf Corporation 1996 - 1997
Quantum International Group February 1994 - May 1996
Skills
Telecommunications, VoIP, Process Improvement, Vendor Management, Call Center, Product Management, Integration, Troubleshooting, Call Centers, Project Management, Cross-functional Team..., Leadership, Team Leadership, Strategy, Development Of Employees, ITIL, Budgets, Analysis, Management, Wireless, Outsourcing, Program Management, IT Service Management, IT Strategy, Strategic Planning, IT Management, Project Planning, Cloud Computing
Education
UCLA Anderson School of Management 1998 — 2001
MBA
Emory University 1989 — 1992
BA, Economics
Cranston West High School
Charter Communications February 2011 - Present
Charter Communications February 2005 - January 2011
Charter Communications February 2001 - January 2005
Charter Communications January 1998 - January 2001
95.5 WPLJ FM New York City February 1992 - January 1998
107.3 WAAF FM Boston March 1989 - February 1992
Worcester Centrum (SMG-now DCU Center) January 1989 - May 1989
Skills
Television, Radio, Public Relations, Social Media, Advertising, Marketing, Event Planning, Events Coordination, Marketing Communications, Corporate Communications, Community Outreach
Education
Fitchburg State University 1985 — 1989
BS, Communications
Zoltek July 2015 - Present
sanofi-aventis June 2011 - July 2015
Sikorsky Aircraft April 2008 - June 2011
United Technologies April 2007 - April 2008
charter communications July 2005 - April 2007
Planet Airways November 2004 - April 2005
Skills
Lean Manufacturing, Continuous Improvement, Process Improvement, Operations Management, Supply Chain Management, Data Analysis, Manufacturing, Supply Chain, Value Stream Mapping, Six Sigma, Procurement, Budgets, Root Cause Analysis, Kaizen, Cross-functional Team..., 5S
Education
Southern Illinois University, Edwardsville 2013 — 2017
Master of Engineering (M.Eng.), Industrial and Manufacturing Engineering
Embry-Riddle Aeronautical University 1998 — 2003
Charter Communications November 2014 - Present
Charter Communications June 2014 - November 2014
Energizer Personal Care June 2013 - January 2014
Charter Communications October 2012 - May 2013
Morgan Stanley July 2011 - January 2012
First County Bank August 2010 - December 2010
Stepping Stones Museum for Children April 2010 - August 2010
Terex June 2007 - April 2009
Affinion Group September 2006 - March 2007
Sikorsky Financial Credit Union August 2002 - August 2006
Skills
Sourcing, Talent Acquisition, Training, Talent Management, Recruiting, Human Resources, Applicant Tracking..., Performance Management, Onboarding, Employee Relations, Coaching, Leadership, Sales, Interviews, Career Development, Personnel Management, College Recruiting, Leadership Development, Negotiation, Strategic Planning, Strategy, Internet Recruiting, Employee Benefits, Vendor Management, Temporary Placement, Change Management, Hiring, Benefits Administration, Job Descriptions, Temporary Staffing, Performance Appraisal, Management, Employee Engagement, Workforce Planning, Organizational..., Deferred Compensation, Succession Planning, SDLC, HR Policies, Technical Recruiting, HRIS, Executive Search, New Hire Orientations, Taleo
Education
Fairfield University 1986 — 1991
Bachelor's Degree, Business Administration
Neal Advertising December 2011 - Present
Entercom April 2011 - December 2011
Ipswich Community Access Media September 2009 - April 2011
United Football League August 2010 - December 2010
Counterproductions September 2009 - December 2009
WSHM-TV CBS 3 Springfield May 2008 - August 2008
Charter Communications May 2007 - August 2007
Skills
Social Media, Advertising, Marketing Communications, Media Production, Media Relations, Marketing, Event Management, Video Production, Television, Video, Film Production, Sponsorship, Radio, Broadcast, Production, Copywriting
Education
Endicott College 2006 — 2010
B.S, Communications; Digital Media Production
Charter Communications November 2013 - Present
Charter Communications 2013 - 2014
Charter Communications 2013 - 2014
Mind State Software Developing December 1999 - November 2013
Active Interest Media 2011 - 2013
CIty of Chetek Municipal Court March 2006 - April 2011
Skills
Online Advertising, Software Development, CSS, Project Management, PHP, Java, JavaScript, Atlassian JIRA, JIRA Administration, Amazon EC2, Amazon S3, Citrix Xen Server, Linux System..., Certified Scrum Master..., Certified Product Owner, Raspberry Pi, MySQL, Scrum, Agile Methodologies, Spiceworks, CSS3, DFP, OpenX, drupal, WordPress, Git, Tortoise SVN, Subversion, Graphic Design, HTML, HTML 5, Microsoft Excel, Microsoft Office, MS Reporting Services, Microsoft SQL Server
Education
Metropolitan State College of Denver 1992 — 1995
Electrical and Electronics Engineering
Emily Griffith Technical College 1984 — 1985
Private Pilot
Scrum Alliance
Certified Scrum Master
R&D / GE Delivery July 2014 - Present
Mattress Firm June 2014 - July 2014
Greenville Health System March 2014 - June 2014
AER Worldwide The Electronic Lifestyle Resource November 2013 - March 2014
BASF December 2012 - February 2013
Charter Communications April 2012 - September 2012
Charter Communications August 2010 - March 2012
Lockheed Martin June 2010 - August 2010
Greenville County EMS May 2006 - August 2006
Skills
Customer Service, Microsoft Office, Troubleshooting, Administration, Word, PowerPoint, Time Management, Process Improvement, Microsoft Word, Management, System Administration, Operations Management, Leadership, Microsoft Excel, Team Building, Training, Event Planning, Social Media
Education
Greenville Technical College 2012 — 2013
Chemical Operator / Chemical Manufacturing, Chemistry
Elon University 2006 — 2010
B.S, Business Administration; Marketing
J.L. MANN HIGH SCHOOL 2002 — 2006
Diploma
Charter Communications January 2015 - Present
Ferguson Consulting Inc September 2014 - December 2014
Monsanto January 2014 - September 2014
Daugherty Business Solutions January 2013 - January 2014
LMI Aerospace February 2012 - January 2013
VitaliTree, LLC Complete Plant Health Care May 2011 - December 2011
Kentucky Board of Nursing September 2008 - December 2011
FOCUS: Federation of Congregations United to Serve September 2007 - August 2008
Valencia Community College November 2005 - September 2007
Sunshine State Library Leadership Institute November 2005 - September 2006
Skills
SharePoint, Information Architecture, Project Management, Training, Project Coordination, Management, Proposal Writing, Leadership, MS Project, Analysis, Report Writing, Project Planning, Employee Training, Microsoft Excel, Training & Development, Nintex, Photoshop, Excel, Market Research, Competitive Intelligence, Copywriting, Project Implementation, SEO copywriting, Constant Contact, Illustrator, Survey Monkey, Video Conferencing, Storyboarding, Online Video, Distributed Team..., Logo Development, Cloud Computing, Learning Management, Distance Learning, Project Execution, Reporting & Analysis, New Business Development, Salesforce.com
Education
Hubbard Decision Research 2015 — 2015
Applied Information Economics
Sunshine State Library Leadership Institute 2005 — 2005
Attendee, Leadership Development
Florida State University 2002 — 2005
MS, Information Studies - Knowledge Management
Tulane University 1992 — 1996
BA, Art major, Sociology minor
Charter Communications August 2015 - Present
Charter Communications January 2014 - August 2015
Charter Communications January 2013 - January 2014
Charter Communications April 2010 - January 2013
Charter Communications June 2004 - April 2010
Skills
Salesforce.com, Broadband, Ethernet, Telecommunications, Sales Operations, Fiber Optics, Customer Relations, Telecommunication..., VoIP, Project Management, Business Analysis, Strategic Vision, Data Analysis, User Interface Design, GIS Application, CRM, Business Process, Software Development, SDLC, Call Centers, Customer Service, Leadership, Sales, Product Management, SharePoint, Management, Training, Business Intelligence, Security, Analysis, Solution Selling, Telephony, Customer Experience
Education
Edgewood College 2010 — 2015
B.S., Computer Information Systems & Business Administration
Books A Million January 2014 - Present
Charter Communications June 2014 - Present
ABF Freight System October 1997 - October 2012
Central Transport January 1993 - October 1997
Skills
Transportation, Clerical Skills, communication skills, managerial skills, Customer Service, Dispatching, Customer Satisfaction, LTL, Truckload, Time Management, People Skills, DOT regulations, Container, Trucking, Transportation..., Supervisory Skills, Distribution Center..., Freight, 3PL
Education
Northern Illinois University 1990 — 1992
Bachelor of Science (B.S.), Operations Management and Supervision
Elgin Community College 1988 — 1990
Associate of Science (A.S.), Business/Commerce, General
Charter Communications May 2012 - Present
Verizon Wireless July 1995 - January 2010
Education
ECPI University 2010 — 2012
Computer and Information Sciences and Support Services
Cadogan Tate Fine Art September 2015 - Present
LivingSocial June 2014 - January 2015
A1 Venture Programs October 2012 - January 2015
Charter College November 2013 - June 2014
Charter Communications October 2012 - November 2013
Coinstar Money Transfer September 2011 - October 2012
Calsak Corporation August 2008 - September 2011
REI July 1998 - June 2008
Skills
Sales, Leadership, Management, Customer Service, Salesforce.com, Social Media, Sales Operations, Team Building, Marketing, Training, Sales Management, New Business Development, Account Management, Marketing Strategy, Direct Sales, Curriculum Design, Program Management, Pricing, Trade Shows, Youth At Risk
Education
El Camino College 1999 — 2004
Child Development
UnitedHealthcare July 2012 - Present
Enterprise Holdings April 2012 - July 2012
Charter Communications 1993 - 2011
Skills
Effective Communication, Analytical Ability, Leadership, Customer Service, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook
Education
Fontbonne University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration, 3.0
Charter Communications February 2014 - Present
Charter Communications January 2012 - February 2014
Charter Communications September 2010 - February 2014
Charter Communications September 1998 - January 2010
WSMA 2010 - 2010
Cooperative Educational Services Agency September 1991 - October 1998
Skills
Team Building, Strategic Planning, Budget, Business Strategy, Telecommunications, Cross-functional Team..., Technical Support, Project Management, Process Improvement, Budgets, Program Management, Sales Management, Sales, Customer Service, SDLC, Vendor Management, Start-ups, Networking, Data Center, Employee Training, Team Leadership, Call Centers, Operations Management, Troubleshooting, Sales Operations
Education
University of Wisconsin-Madison 2012 — 2013
Six Sigma Black Belt, Process Improvement
University of Wisconsin-Madison 2012 — 2013
Masters Certification in Project Management, Project Management
Dartmouth College - The Tuck School of Business at Dartmouth 2012 — 2012
Certificate, Executive Leadership
University of Wisconsin-Madison - School of Business 2011 — 2012
Green Belt, Six Sigma
University of Wisconsin-Green Bay 2010 — 2010
Curriculum Development - Interactive Technologies
University of Phoenix 2008 — 2010
MBA, Technology Management
University of Wisconsin-Madison 1992 — 1992
Train the Trainer Certificate, School Improvement Process
Ferris State University 1980 — 1985
BS, Education
ADP Dealer Services April 2014 - Present
Daily Press February 2014 - April 2014
Charter Communications March 2012 - February 2014
Idearc Media July 2006 - March 2012
Dominion Enterprises June 2003 - June 2006
US Navy October 1994 - October 1998
Skills
Media Planning, Google Adwords..., Display Advertising, Media Buying, Online Advertising, Advertising Management, Organic Search, Direct Mail, Salesforce.com, Advertising, Direct Marketing, Interactive Advertising, SEM, Internet Yellow Pages, Verizon Yellow Pages, Microsoft Excel, Outside Sales, Customer Retention, Sales, Customer Acquisition, Sales Presentations, Cold Calling, Online Marketing, B2B, Direct Sales, Account Management, SEO, Social Media Marketing, Market Planning, Solution Selling, Internet Services
Education
ECPI University 1998 — 2000
Associates, Computer Science
ServisFirst Bank September 2014 - Present
Regions Financial Corporation (e-Staff) July 2014 - September 2014
Cadence Bank, N.A. July 2012 - July 2014
Regions Financial Corporation August 2009 - July 2012
Regions Financial Corporation January 2008 - July 2009
Regions Financial Corporation July 2006 - January 2008
Charter Communications July 2005 - July 2006
SouthTrust November 2003 - July 2005
Skills
Microsoft Word, Sales, Financial Analysis, PowerPoint, Banking, Risk Management, Project Management, Team Management, Training, Analysis, Retail Banking
Education
Faulkner University 2014 — 2015
Bachelor's degree, Human Resources Management and Services
Jefferson State Community College 2010 — 2012
Associate's degree, Accounting and Business/Management
Charter Communications April 2015 - Present
Novolex (aka Hilex Poly) November 2009 - April 2015
Hilex Poly December 2005 - November 2009
Cott Beverages 2003 - 2005
Washington University in St. Louis 2002 - 2003
Hager Hinge Company 1998 - 2002
Skills
Forecasting, Financial Reporting, Variance Analysis, Accounting, Auditing, Analysis, Business Analysis, Process Improvement, Manufacturing, Cost Accounting, Payroll, Financial Analysis, SAP, Six Sigma, Supervisory Skills, Operations Management, Accounts Payable, Inventory Management, Financial Forecasting, Financial Statements, Kaizen, General Ledger, Capital Projects, Sarbanes-Oxley Act, Problem Solving, Budgeting, 10 Key, Outlook, Microsoft Office, SOX, Account Reconciliation, Cash Flow Forecasting, Continuous Improvement, Project Planning, Quality Management
Education
Fontbonne University 1999 — 2001
MBA, Business Administration, 4.0
Fontbonne University 1994 — 1996
BS, Accounting & Finance, 3.75
Mater Dei 1983 — 1987
Diploma, High School
Charter Communications February 1996 - Present
Skills
Accounting, Microsoft Excel, Financial Reporting, Budgets, Microsoft Office, General Ledger, Financial Analysis, Financial Accounting, Microsoft Word, Payroll, QuickBooks, Invoicing, Auditing, Bookkeeping
Education
Fisher College
Associates, Law
AT&T Performing Arts Center January 2015 - April 2015
Harmony Public Schools - Texas August 2014 - January 2015
Drama Kids International August 2013 - December 2013
Charter Communications March 2011 - August 2012
Charter Communications June 2010 - March 2011
Charter Communications December 2006 - June 2010
Arch Coal Inc. November 1998 - April 2006
University Meadows 2006 - 2006
Professional Employment Group 2005 - 2006
Arch Coal, Inc. 1998 - 2006
Skills
Event Planning, Customer Service, Microsoft Office, SharePoint, Outlook, Management, Microsoft Word, PowerPoint, Training, Insurance, Microsoft Excel, Access, Talent Management, FMLA, Time Management, Troubleshooting, Leadership, Public Speaking, Data Entry, Program Management, Team Building, Business Analysis, Marketing, Analysis, Windows 7, Benefits Administration, Team Leadership, Education, Theatre, Writing, Journalism, Communication
Education
Fontbonne University 2010 — 2013
Masters of Teaching, Secondary Speech and Drama, 5-12
Fontbonne University 1994 — 1998
B.A., Communication Arts and Theatre
ThyssenKrupp Elevator Americas July 2015 - Present
Independent Call Center Consultant February 2014 - Present
North American Power June 2014 - July 2015
Vertex Business Services September 2012 - January 2014
ProCore Solutions March 2009 - August 2012
Connextions September 2008 - 2009
Comcast May 2007 - August 2008
Qwest 2005 - 2007
Charter Communications 2004 - 2005
BellSouth April 1997 - September 2004
Skills
Call Center, Workforce Management, Customer Experience, Call Center Development, Customer Satisfaction, Customer Retention, Inbound Marketing, Contact Centers, BPO, IVR, Telecommunications, Avaya, Process Improvement, Vendor Management, Outsourcing, Operations Management, Team Building, Performance Management, ACD, Customer Service, Call Centers, Management, Budgets, Leadership, Sales, Coaching, Account Management, Training, Onboarding, Marketing, Team Leadership
Education
Faulkner University 1997 — 1999
BS, Business
Faulkner University
Bachelor's degree, Business
Michigan Rubber Products March 2010 - Present
Michigan Rubber Products May 2008 - March 2010
Passageways Travel 2004 - 2008
Cone Drive Operations, Inc. 2000 - 2004
Charter Communications 1999 - 2000
Skills
Web Development, Server Administration, Programming, Microsoft Servers, MySQL, Lotus Domino, Blackberry Enterprise..., Cisco, IBM iSeries, Intermec, Network Administration, Network Design, Photoshop, Active Directory, EDI, Postini, IIS, Apache, Linux server..., Symantec Antivirus, Backup Exec, IP Networking, Wireless Networking, Microsoft Servers, Cisco Technologies, Windows Server, Technical Support, IT Management, Computer Hardware, Databases, Microsoft SQL Server, System Administration, Database Administration, Security, Troubleshooting, Windows, ERP, Microsoft Exchange, VoIP, Enterprise Architecture
Education
Ferris State University 2000 — 2005
Bachelor's of Science, Computer Information Systems
Northwestern Michigan College 1994 — 2000
Associate of Applied Science, Computer Information Systems
LTI (Logic Technology Inc.) April 2014 - Present
Windstream Communications October 2011 - April 2014
Charter Communications August 2009 - October 2011
YRC April 2002 - June 2009
Skills
CCNA, Cisco Technologies, VoIP, Routers, Network Administration, Troubleshooting, WAN, JUNOS, LAN Switching, Technical Support, Active Directory, Software Installation, IP, Firewalls, Fortinet, Network Engineering, Security, Network Security, Networking, Ethernet, VPN, Switches, LAN-WAN, TCP/IP
Education
Florida State University 2000 — 2002
DNF, Computer Science
Florida State University 2000 — 2002
Computer Science
Michigan Office Solutions (MOS) March 2015 - Present
West Bay Beach a Holiday Inn Resort July 2012 - January 2015
Charter Communications January 2013 - January 2014
Basic Communications August 2011 - February 2013
ABC Warehouse June 2007 - November 2011
Skills
Microsoft Office, Leadership, Management, Bartending, Supervision, Sales, Communication, Adaptation, Team Building, Inventory Management, Sales Management
Education
Ferris State University 2010 — 2014
Bachelor's Degree, Business Administration, 3.2
Northwestern Michigan College 2006 — 2014
Associate's Degree, General Studies, 3.0
Genesis Photographic Studios March 2013 - Present
Charter Communications June 1999 - Present
Shanley Video Services 1995 - Present
Skills
Television Studio..., Event Videography, Sports Videography, Screenplays, Television Producing, News Videography, Digital video editing, Screenwriting, Videographer, Wedding Videos, Video Services, Commercial Video, Video Editing, HD Video, Videography, Non-linear Editing, Video, Final Cut Studio, Camera, Digital Photography, Editing
Education
Fitchburg State College 1995 — 1999
Bachelor's degree, Radio, Television, and Digital Communication
Mount Wachusett Community College 1993 — 1995
Associate's degree, Radio, Television, and Digital Communication
Charter Communications January 2013 - Present
Kraft Foods Group 2009 - 2012
Kraft Foods Group 2007 - 2008
Kraft Foods Group 2006 - 2007
MMA 2003 - 2006
Skills
Advertising Research, Consumer Segmentation, Marketing Mix, Nielsen, Consumer Product Testing, Packaging Graphics..., Competitive Analysis, Positioning & Message..., Attitude & Usage Studies, Brand Health Tracking, Message Testing, Segmentation, Positioning, Marketing Research, Cross-functional Team..., Shopper Marketing, Brand Management, Market Research, Marketing, Consumer Behaviour, Brand Equity
Education
The University of Connecticut School of Business
MBA, Marketing
Fairfield University
Bachelor of Science, Marketing
Lorenzo de Medici
Study Abroad
Hewlett-Packard June 2010 - Present
Hewlett-Packard Enterprise Services 2005 - August 2011
EDS, an HP Company 2004 - 2006
IBM, Greenville, SC (2005) 2005 - 2005
Greenville County, Greenville, SC 2000 - 2004
Charter Communications 2000 - 2001
Skills
DNS, Troubleshooting, Network Security, Security, BMC Remedy, Microsoft Exchange, Laptops, Project Management, Servers, Windows, XP, Hardware, Software Documentation, IT Service Management, ITIL, Help Desk Support, DHCP, Data Center, Operating Systems, Technical Support, Disaster Recovery, Microsoft Office, HP, Lotus Notes, Active Directory, Databases
Education
ECPI University
A.A.S. Degree in Computer and Information Science, Major in IT/Networking- Cum Laude
University of South Carolina Upstate
Express Scripts November 2013 - Present
Equifax October 2012 - November 2013
Charter Communications March 2012 - October 2012
Verizon Communications, Inc. March 2004 - July 2010
MCI Telecommunications, Inc (Verizon Communications, Inc) January 1994 - March 2004
MCI Telecommunications, Inc. (Verizon Communications, Inc.) June 1993 - January 1994
MCI Telecommunications, Inc. (Verizon Communications, Inc) January 1991 - June 1993
Skills
Operational Excellence, Cross-functional Team..., Change Management, Relationship Management, Strategic Planning, Business Development, Business Process..., Management, Customer Service, Customer Experience, Customer Retention, Team Building, Product Management, Training, Leadership, Outsourcing, Sales Operations, Negotiation, Team Leadership, Troubleshooting, CRM, Project Management, Credit, Portfolio Management, Strategy, Finance, Vendor Management, Performance Management, Business Process..., Business Analysis, Mergers & Acquisitions, Credit Risk, Call Centers, Budgets, Business Strategy, Business Transformation, PMO, Operations Management, Executive Management, Financial Services, Financial Risk, SDLC, Quality Assurance, Risk Management, Program Management, Process Improvement, Sales, Telecommunications, Management Consulting, Customer Satisfaction
Education
Duke - Corporate Education
Leading Transformation Program
Fontbonne University
BA, Business Administration
Southwest Illinois College
Computer Science & Accounting
SynerG Alliance Group May 2009 - Present
Charter Communications March 2005 - Present
First Financial Security, Inc. January 2006 - May 2009
Comcast 2002 - 2005
DHR International- Executive Search Firm August 2000 - July 2001
News Corporation- 20th Century FOX May 1998 - June 2000
Skills
Team Building, Project Management, Recruiting, Human Resources, Management, Start-ups, Training, Marketing, Public Relations, Coaching, Interviews, Customer Service, Microsoft Office, Organizational..., Public Speaking, Marketing Strategy, Personnel Management, Leadership, Entrepreneurship, Outlook, Microsoft Excel, Talent Management, Social Media, Strategic Planning, Change Management, Employee Relations, Call Centers, Management Consulting, Program Management, Social Networking, Leadership Development
Education
Florida Agricultural and Mechanical University 1988 — 1993
TUMI June 2015 - Present
Elon University August 2012 - Present
TUMI July 2014 - August 2014
Charter Communications May 2014 - August 2014
Taylor's Lawn Care & Landscaping April 2013 - August 2013
Atlantic Parking April 2013 - August 2013
Skills
Microsoft Word, Customer Service, PowerPoint, Microsoft Excel, Microsoft Office, Public Speaking, Accounting, Time Management, Social Media, Financial Accounting, Research, QuickBooks, Teamwork, Access, Financial Analysis, Data Analysis, Financial Reporting, Facebook, Photoshop
Education
Elon University - Martha and Spencer Love School of Business 2012 — 2016
Bachelor of Science in Business Administration, Finance
Europea Accademia Firenze 2014 — 2014
Expedia, Inc. June 2015 - Present
Charter Communications January 2015 - May 2015
Comcast Cable December 2012 - January 2015
Comcast Cable May 2010 - December 2012
Comcast Cable May 2006 - May 2010
Fiorini Ski School January 2003 - March 2010
University of Washington September 1999 - February 2000
Skills
SharePoint, Project Management, VoIP, Customer Service, Troubleshooting, Agile Methodologies, Visio, User Acceptance Testing, Call Centers, Networking, Process Improvement, Customer Experience, Technical Support, Telecommunications, Broadband, Testing, JIRA, SQL Server Management..., Network Administration, Microsoft Excel, PowerPoint, Rally, Use Case Analysis, User Stories, HFC Networks, Agile & Waterfall..., Requirements Gathering, SourceTree, Stash
Education
Edmonds Community College 2010 — 2012
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications
Shorecrest High School 1995 — 1999
Diploma
Charter Communications February 2014 - Present
Activate Brands 2013 - Present
Rise Above Colorado 2013 - 2014
Tu Amigo Pepe 2013 - 2014
American Drain Werx 2013 - 2013
Hautelook 2011 - 2013
Gatsby's 2005 - 2010
Skills
User Experience, User Experience Design, User Interface Design, User-centered Design, Information Architecture, User Research, Interaction Design, Wireframes, Prototyping, Responsive Design, Mobile Design, Axure, Adobe Creative Suite, Microsoft Word, Microsoft Excel, PowerPoint, HTML, CSS, WordPress, UCD Methodologies, Heuristic Evaluation, Best Practices, Agile Methodologies, Usage Analysis, Workflow Analysis, Usability Testing, Marketing, Marketing Strategy, Marketing Management, Market Research, Event Planning, Event Management, Corporate Events, Coordinating Events, Usability, Advertising, Information Design, Service Design, User Scenarios, Design Thinking
Education
Florida International University
Bachelor of Business Administration (BBA), International Business and Marketing
Miami Palmetto Senior High
BJC HealthCare December 2012 - June 2014
Charter Communications October 2011 - November 2012
Charter Communications March 2009 - October 2011
Charter Communications October 2007 - March 2009
Express Scripts Inc January 2006 - October 2007
Express Scripts April 2005 - February 2006
SDS, Express Scripts August 2001 - April 2004
Skills
Recruiting, Organizational..., Human Resources, Project Management, Employee Relations, Performance Management, Onboarding, HRIS, Talent Acquisition, Benefits Administration, Employee Benefits, Talent Management, PeopleSoft, Workforce Planning, Succession Planning, Employee Engagement, HR Policies, FMLA, Applicant Tracking..., Leadership Development, Training, Payroll, Process Improvement, Cross-functional Team..., Leadership, Interviews, Personnel Management, Policy, Hiring, Strategy, Performance Appraisal
Education
Fontbonne University 2002 — 2004
Masters, Management
Webster University 1999 — 2001
B.A., Media Communications
Daugherty Business Solutions June 2005 - Present
St. Louis Wushu Center February 2007 - Present
Charter Communications May 2015 - July 2015
Sr. Consltant to Express Scripts April 2012 - January 2015
Technique Studios February 2007 - August 2012
Anheuser-Busch Companies, Inc. July 2005 - April 2012
William Bryne & Associates 2003 - 2005
Byrne Software Technologies, Inc. 2003 - 2005
Cunningham Marketing Rearch 2001 - 2003
Boeing Corporation / NASA 1998 - 2001
Skills
VSS, SOA, ADO.NET, SSRS, Web Services, SSIS, OOAD, T-SQL, SOAP, Agile Methodologies, VB.NET, .NET, Object Oriented Design, ASP.NET, Visual Studio, Crystal Reports, NUnit, Microsoft SQL Server, TDD, C#, Test Driven Development, Oracle
Education
Embry-Riddle Aeronautical University 1995 — 2003
Master of Science (MS), Master's Software Engineering
Embry-Riddle Aeronautical University 1993 — 1994
BS, Management Information Systems / Comp Sci
Embry-Riddle Aeronautical University 1985 — 1989
BS, Aeronautical Science / Aviation Business Administration
Empereon-Constar June 2005 - Present
EMSi 2002 - 2005
Charter Communications 2000 - 2002
Cox Communications 1995 - 1999
Times Mirror Cable Television 1990 - 1995
Times Mirror Cable Television 1983 - 1990
Skills
Marketing, Strategic Partnerships, Cross-functional Team..., Broadband, Strategic Planning, Management, Advertising, New Business Development, Telecommunications, Marketing Communications, Call Centers, Direct Marketing, Vendor Management, Marketing Strategy, Sales, Call Center
Education
Emerson College 1977 — 1980
BS, Journalism
Actively Reviewing New Opportunities August 2015 - Present
Teradata October 2011 - August 2015
Fusion-io September 2011 - September 2011
EMC January 2009 - August 2011
EBSCO Information Services November 2008 - January 2009
Monsanto Company February 2007 - October 2008
Wells Fargo Home Mortgage October 2005 - February 2007
Charter Communications May 2005 - October 2005
Anheuser-Busch February 2004 - May 2005
Bank of America September 2003 - February 2004
Skills
VMware, Databases, Cloud Computing, SharePoint, Microsoft SQL Server, Windows Server, Enterprise Software, Hyper-V, Infrastructure, Data Center, Virtualization, Pre-sales, Disaster Recovery, Storage Area Networks, Enterprise Architecture, SAN
Education
Regis University 1997 — 1998
Liberal Arts
University of Missouri-Saint Louis 1983 — 1985
Liberal Arts
St. Louis Community College 1983 — 1984
Liberal Arts
Evangel University 1982 — 1983
Liberal Arts
McCluer North High School 1979 — 1981
Charter Communications April 1995 - Present
Education
Fontbonne University 1965 — 1969
Quantum Innovations January 2013 - Present
Charter Communications August 2010 - February 2013
Charter Communications March 2010 - September 2010
Polycore Optical, Quantum Innovations, OLS November 2008 - July 2010
Quantum Innovations January 2007 - November 2008
VisAbility Coating Lab January 2005 - January 2007
FL Agency for Healthcare Admin October 2001 - December 2004
Education
Florida Agricultural and Mechanical University 1992 — 1997
Charter Communications February 2008 - Present
Comcast Cable June 2002 - August 2007
Skills
Cisco Technologies, Telecommunications, VoIP, IP, Wireless
Education
Florida State University 1996 — 2001
Bachelor's, Political Science
Lecanto High School 1992 — 1996
Charter Communications February 1997 - May 2002
Skills
Customer Service
Education
Worcester State College 2011 — 2013
BS, Criminal Justice
Quinsigamond Community College 2004 — 2006
Associate in Science, Criminal Justice
Fitchburg State University 1993 — 1996
Communications
Leicester High School
Charter Communications 2013 - Present
Ryder System, Inc. 2005 - 2013
Miami-Dade County 2003 - 2005
Broward County Office of Equal Opportunity 1999 - 2002
Skills
Labor Relations, Employee Relations, Performance Management, Human Resources, Organizational..., Recruiting, FMLA, Employment Law, Training, Change Management, Severance, Affirmative Action..., ADA compliance, EEO Investigations, EEOC, EEO Reporting, Shared Services, HR Policy Formulation, Strategic Human..., HR Consulting, Privacy Compliance, Job Descriptions, Grievances, Job Analysis, Internet Recruiting, Hiring, Interviews, Performance Appraisal, I-9 Compliance, OFCCP, HR Transformation, Employee Engagement, HR Policies, Applicant Tracking..., New Hire Orientations, Workforce Planning, EEO, Affirmative Action, Personnel Management, Employee Training, Job Evaluation, Legal Compliance, Global Regulatory..., Policy, Data Privacy, Drafting Policies, Employee Handbooks, Onboarding, Temporary Placement, Organizational...
Education
Florida Atlantic University 1998 — 2000
MPA, Public Administration
University of South Florida 1993 — 1997
BA, Criminology/Political Science
United Bay Community Credit Union December 2007 - Present
Charter Communications October 2006 - September 2007
The Home Depot October 2002 - October 2006
Saginaw Transit Authority Regional Services June 2001 - September 2002
XO Communications April 2000 - April 2001
Hilton Suites Auburn Hills August 1995 - April 2000
Hyatt Regency June 1993 - August 1995
Skills
Employee Benefits, Human Resources, Benefits Administration, HRIS, Recruiting, New Hire Orientations, Interviews, Deferred Compensation, Employee Relations, Leadership, Performance Management, Payroll, Coaching, Training, Administration, Management
Education
Ferris State University 1987 — 1992
Bachelors, Business Administration
Charter Communications November 2014 - Present
ConAgra Foods September 2013 - October 2014
Anheuser-Busch InBev June 2000 - September 2013
Fleischmann's Yeast 1998 - 2000
Sigma Aldrich 1988 - 1998
Skills
SAP, Process Improvement, Forecasting, Accounts Payable, Accounting, Sarbanes-Oxley Act, Variance Analysis, Access, Inventory Management, Analysis, General Ledger, Account Reconciliation, Payroll, Microsoft Excel
Education
Fontbonne University 2001 — 2006
Bachelor of Arts, Business Administration
Lindbergh High School
AvaSure July 2013 - March 2015
Duke Energy Corporation 2015 - 2015
Duke Energy Corporation 2015 - 2015
Duke Energy Corporation 2015 - 2015
20-20 Technologies December 2006 - July 2013
Charter Communications February 2005 - December 2007
Big Rapids Community Library June 2003 - February 2005
Skills
Troubleshooting, Operating Systems, Technical Support, Active Directory, Windows Server, Team Leadership, A+ Certified, Microsoft Office, Project Management, Software Documentation, Windows, Windows 7, Customer Service, SharePoint, Help Desk Support, Computer Security, Computer Hardware, Training, HIPAA, Call Centers, Servers, Windows Vista, Testing, Wireless Networking, CompTIA Network+, Product Management
Education
Ferris State University 1996 — 2003
CNS, Computer Networks and Systems
Charter Communications March 2015 - Present
Cablevision March 2013 - April 2015
Cablevision June 2012 - March 2013
Cablevision October 2009 - June 2012
Cablevision June 2006 - October 2009
Briarcliffe College 2002 - 2008
Cablevision 2002 - 2006
Cablevision 2000 - 2002
Spectra Vision Productions November 1997 - April 2000
Skills
Social Media, HTML, Graphics, Operational Excellence, Strategic Communications, User Experience, Product Management, Mobile Devices, CSS, Cross-functional Team..., JavaScript, Usability, Web Development, Web Design, Information Architecture, Mobile Applications, SEO, Agile Project Management, Web 2.0, User Interface Design, E-commerce, Agile Methodologies, Product Development, Interaction Design, Strategic Partnerships, Digital Media, User Interface, WordPress, CMS, Content Management, Web Analytics, Content Strategy, Video, Web Applications, User-centered Design, Web Project Management, Adobe Fireworks, Flash, New Media, Analytics, Usability Testing, Dreamweaver, Online Marketing, User Experience Design, Mobile Marketing, Multimedia, Email Marketing, Digital Strategy, Digital Marketing, Creative Direction
Education
Emerson College 1992 — 1997
BS
SUNY Stony Brook
Aegion Corporation June 2015 - Present
GLH Consulting, Inc. March 1998 - Present
Mallinckrodt Pharmaceuticals July 2012 - June 2015
Ralcorp Holdings August 2008 - July 2012
Bull Moose Tube June 2008 - August 2008
Lincoln Industrial February 2007 - June 2008
Magellan Health Services April 2006 - February 2007
Alltel Wireless February 2006 - April 2006
Charter Communications November 2003 - February 2006
Fiskars Brands January 2002 - November 2003
Skills
RPG, Business Process..., ERP, JD Edwards, Business Intelligence, Oracle, IBM iSeries, Microsoft SQL Server, SQL, Business Analysis, EDI, Business Process
Education
JD Edwards 1999 — 1999
Oneworld Developer's Immursion course
Keiser University-Ft Lauderdale 1993 — 1995
Bryan Institute
Computer Programming, Specific Applications
Florida State University
St. Louis Community College
Comcast Spotlight 2011 - Present
The News-Times November 2009 - July 2011
Mediassociates May 2009 - May 2011
Saga Communications October 2008 - May 2009
Charter Communications 2005 - 2008
Charter Media 2001 - 2003
WRKI-FM September 1999 - November 2001
Skills
Media Planning, Marketing, Integrated Marketing, Social Media Marketing, Marketing Communications, Online Advertising, Advertising Sales, Advertising, Journalism, Copy Writing, Copy Editing, Acting, Voiceovers, Directing Talent
Education
Emerson College
B.S., Mass Communications & Theatre
TDS Telecom July 2014 - Present
Charter Communications August 2012 - January 2014
DirectNetworks, Inc. January 2011 - October 2011
Conney Safety Products August 2009 - December 2010
Esker March 2006 - May 2009
Green Lantern Restaurant September 1993 - March 2006
Anchor Bank March 1999 - October 1999
Trachte Building Systems March 1995 - December 1996
Skills
Territory, Selling, Customer Relations, Account Management, Negotiation, New Business Development, Microsoft Office, Consultative Selling, Sales Operations, Online Marketing, Customer Service, Marketing Strategy, Sales, Leadership, Business Development, Marketing, CRM, Management, Enterprise Software, Managed Services, Salesforce.com, Channel Partners, Direct Sales, Solution Selling
Education
Edgewood College
MBA, Strategic Planning and Marketing Management
University of Wisconsin-Madison - School of Business
BBA, Marketing
Charter Communications December 2013 - Present
Time Warner Cable March 2012 - December 2013
Time Warner Cable June 2011 - March 2012
Time Warner Cable April 2008 - June 2011
National Basketball Association August 2007 - April 2008
Cablevision Systems Corporation December 1999 - December 2006
Paramount Domestic Television 1997 - 1999
JWT 1995 - 1996
Skills
Integrated Marketing, Media Buying, VOD, Television, Advertising, Broadcast, New Media, Direct Marketing, Marketing Communications, Social Media Marketing, Marketing Strategy, Digital Strategy, Media Planning, Management, Marketing, Account Management
Education
Florida Atlantic University
BA, Communications
Florida Atlantic University
Bachelor of Arts (B.A.), Communication and Media Studies
Oceanside High School
ikaSystems May 2009 - Present
Chesapeake Energy October 2006 - February 2009
Charter Communications May 2006 - September 2006
Skills
C#, SSRS, BizTalk, T-SQL, Microsoft SQL Server, WCF, SSIS, .NET, Web Services, ASP.NET
Education
Ferris State University 2004 — 2005
MS, Information Systems Management
NXTV, Inc. June 2006 - Present
NxSystems LLC June 2006 - Present
Charter Communications March 2002 - June 2006
Rockwell Collins February 1989 - May 1993
Skills
Telecommunications, Team Leadership, Windows Server, Social Media, Team Building, Team Management, WSUS, Active Directory, Project Management
Education
El Camino College 1977 — 1979
No, Metallurgy, Oceanography, US History
El Camino College
NA, General Studies
Top Of The List March 2013 - Present
Charter Communications November 2010 - March 2013
Coldwell Banker Real Estate May 2009 - December 2010
Fifth Third Bank May 2010 - October 2010
Rosetta Stone 2009 - 2010
Glacier Park, Inc. May 2008 - July 2008
Boyne USA May 2005 - March 2008
Radisson March 2003 - May 2005
Greenville Community Center May 2001 - May 2002
Skills
Customer Service, Real Estate, Scheduling, Customer Relations, Negotiation, Proofreading, Problem Solving, Reservation, Supervisory Skills, Management Skills, SEO, Time Management, Hospitality Management, Hotel Management, National Honor Society, Brochures, Compliance, Google Analytics, Google Docs, Google Webmaster Tools, Microsoft Office, Newsletters, Organization, Office Administration, Windows, WordPress, Blogging, Typing, Customer Retention, Call Centers, Social Networking
Education
Ferris State University 1996 — 2001
Bachelor of Applied Science (B.A.Sc.)
Cedar Springs 1992 — 1996
Charter Communications January 2013 - Present
AT&T January 2012 - December 2012
TRS(total restoration services) May 2010 - January 2012
Truvista Communications March 2003 - May 2010
Cable Express June 2000 - May 2002
cable-express 2001 - 2002
Time Warner Cable , Columbia S.C. June 1995 - June 2000
CableVision Industries March 1988 - June 1995
Columbia Cable TV June 1981 - March 1988
Skills
Wireless, Telecommunications, Fiber Optics, VoIP, Broadband, Ethernet, Telephony, MPLS, Troubleshooting, Optical Fiber, Cabling, Cable Television, Network Design, Network Engineering, Computer Network..., IP, Internet Services, T1, IPTV, Network Architecture, Wireless Networking, System Deployment, Routing, LAN-WAN, DSL, Security, RF
Education
University of South Carolina-Columbia 1979 — 1980
Business Administration and Management, General
Florence-Darlington Technical College 1978 — 1979
Civil Engineering
St. John's High School 1974 — 1978
diploma, general
Charter Communications 2012 - Present
Lands' End March 2002 - June 2012
Lands' End March 2002 - May 2005
Lands' End February 1999 - March 2002
Skills
Training, Problem Solving, Coaching, Project Management, Customer Service, Team Building, Operating Budgets, Change Management, Continuous Improvement, Strategic Planning
Education
Edgewood College 1989 — 1993
Bachelor of Science, Criminal Justice, History
University of Wisconsin-Madison
Project Management Certificate, 2012
Charter Communications August 2015 - Present
Affinion Group August 2011 - August 2015
Skills
Marketing Communications, Marketing, Social Media, Microsoft Office, PowerPoint, Online Marketing, Advertising, Microsoft Excel, Marketing Strategy, Photoshop, Microsoft Word, Market Research, Customer Service, Teamwork, Facebook, Project Management
Education
Fairfield University 2010 — 2013
Master of Business Administration (MBA), Marketing
Fairfield University 2006 — 2010
Bachelor of Science (BS), Marketing and Business Management
WPS - TRCIARE for Life February 2014 - Present
RED Development January 2013 - December 2013
RED Development July 2011 - December 2013
Charter Communications September 1996 - February 2010
Charter Communications 1996 - 2010
Charter Communication January 2000 - January 2003
Bresnan Communications January 1999 - January 2000
Education
Edgewood College 1991 — 1995
MBA, Business Administration
RealPage, Inc. March 2014 - Present
Charter Communications, Inc. January 2012 - December 2012
Charter Communications May 2010 - January 2012
Charter October 2009 - May 2010
L'Occitane en Provence September 2005 - February 2009
Bath & Body Works October 2003 - September 2005
Gotham Inc. December 2000 - July 2001
Quantum Corporate Funding, Ltd.Ne December 1997 - December 2000
Skills
Sales Management, Direct Sales, Telecommunications, Account Management, Customer Retention, Process Improvement, Customer Satisfaction, Retail, Call Centers, Salesforce.com, Broadband, Customer Experience, Wireless, Sales Operations, Sales, Budgets, Customer Service, Sales Process, Selling, B2B, Project Management, Solution Selling
Education
El Camino College
Builders Mutual Insurance Company September 2015 - Present
Builders Mutual Insurance Company May 2013 - September 2015
Charter Communications May 2009 - June 2010
CSC January 2004 - February 2005
CSC February 1999 - January 2004
Skills
Telecommunications, Wireless, VoIP, Call Centers, Managed Services, Customer Retention, Solution Selling, Unified Communications, Direct Sales, Telephony, Broadband, MPLS, Sales Operations, IP, Account Management, Sales Management, Avaya, Salesforce.com, Cold Calling, Selling, Customer Service, Customer Satisfaction, Customer Experience, Insurance, CRM, Troubleshooting, Training, Process Improvement, Sales
Education
Fayetteville State University 2014 — 2016
Bachelor's degree, Sociology, Junior
Greenville Technical College
Associate of Arts and Sciences (AAS), Accounting and Finance
Lowe's Home Improvement March 2013 - Present
Charter Communications April 2007 - February 2011
Cargo-Master April 2004 - April 2007
Pickett Hosiery Mills, Inc. April 1994 - April 2004
Skills
Telecommunications, Customer Satisfaction, Call Center, Sales Operations, Vendor Management, Cross-functional Team..., Solution Selling, Customer Service, Sales, Selling, Call Centers, Management, Salesforce.com, Training, Sales Process, Customer Retention, Account Management
Education
Elon University 1986 — 1987
Business, Business
Walter M. Williams High School 1982 — 1985
Benefit Finance Partners June 2008 - Present
Technology Partners May 2007 - June 2008
Charter Communications February 2006 - May 2007
Technology Partners July 1999 - July 2005
Ferguson Consulting, Inc. March 1998 - July 1999
MasterCard July 1995 - February 1998
Solution Consultants September 1993 - July 1995
Wohl Shoe Company, Brown Group, Inc. June 1984 - September 1993
Skills
Visual C#, Visual Basic, .NET, ANTS Profiler, Powershell, Microsoft SQL Server, T-SQL, Crystal Reports, Visio, Erwin, TFS, VSS, Unix Shell Scripting, ETL, Toad, Informatica, Oracle SQL, PL/SQL, SQL Loader, COBOLII, Easytrieve, FTP, TSO, Panvalet, Supra, VSAM, DB2, COBOL, JCL, Assembler, Project Management, Process Improvement, Business Analysis, Requirements Analysis
Education
Fontbonne University 1980 — 1984
BA, Mathematics and Computer Science
Charter Communications November 2005 - March 2010
Charter Communications November 2005 - March 2010
RCH CABLE June 2005 - October 2005
Medley Communications September 2002 - April 2005
Education
Bullard Havens Tech
Diploma
ECPI University
A.A.D, Computer Electronic Technician
Suddenlink Communications 2006 - Present
Charter Communications 1999 - 2006
Skills
Telecommunications, Troubleshooting, Process Improvement, Visio, Integration, Business Analysis, Budget, Team Leadership, Project Planning, Project Management, Requirements Analysis, Testing, Software Project...
Education
Fontbonne University
B.S., Business Administration
Truman State University
Charter Communications May 2006 - Present
Ipsos August 1999 - May 2006
ABC Network News October 1987 - August 1999
NBC Television Network February 1980 - October 1987
Education
Fairfield University
LeMoyne College
Bachelor of Science, Industrial Relations
Charter Communications April 2014 - Present
Freelance Production/Script Coordinator-Supervisor October 2013 - Present
The Price is Right January 2009 - August 2012
Skills
Customer Service, Final Cut Pro, Entertainment, Editing, Television, Microsoft Excel, Event Planning, Social Media, PowerPoint, Event Management, Microsoft Office, Film, Budgets, Video Production, Public Speaking, Outlook, Social Networking, Video, Film Production
Education
Emerson College 1997 — 1997
Internship, Radio and Television
University of Northern Iowa 1994 — 1997
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Waldorf College 1990 — 1992
Waldorf College, Mass Communication/Media Studies
Charter Communications September 2013 - Present
Financial-Tracking LLC April 2011 - September 2013
FactSet Research Systems December 2006 - March 2011
Reuters 1989 - 2002
Skills
Fixed Income, Market Data, Product Management, Equities, Hedge Funds, Asset Management, Financial Services, Trading, Financial Markets, Electronic Trading, Trading Systems, Securities, Capital Markets, Risk Management, Mutual Funds, Investments, Financial Modeling, Portfolio Management, Reference Data, Relationship Management, Banking, Marketing
Education
Fairfield University 1985 — 1991
BA and MA, English, Mathematics, Education
Fairfield Prep 1981 — 1984
Charter Communications December 2012 - Present
Skills
Advertising, Marketing Communications, Digital Marketing, Social Media Marketing, Direct Marketing, Integrated Marketing, Online Advertising, Marketing Strategy, Media Planning, Email Marketing, Marketing, Social Media
Education
ECPI College of Technology 2009 — 2011
Associate's degree, Business Administration and Management, General
Frifeldt Farm January 1994 - August 2014
Charter Communications November 2011 - July 2012
Benefit Administrative Services International Corporation (BASIC) November 2008 - January 2011
Appraisal Solutions Coast to Coast, Inc. February 2006 - May 2007
University of Hawaii Campus Center October 2005 - December 2005
Education
Grand Valley State University 2006 — 2008
B.B.A., Business Management
University of Hawaii at Manoa 2004 — 2006
Business Management
Ferris State University 2003 — 2004
Business Management
Human Services Managemente Corporation January 2013 - Present
Jackson Hewitt Tax Service December 2011 - April 2013
Charter Communications May 2012 - December 2012
Gracious Home August 2011 - September 2011
Commercial Recycling Company September 1998 - June 2003
Skills
Microsoft Office, AS400 system, Quickbooks, Rumba Software, Profiler tax software
Education
Berkeley College-New York 2009 — 2011
Bachelor Degree of Business Administration, Accounting
Essex County College 2007 — 2009
Associate of Applied Science, Business Administration
ELI Integra July 2011 - Present
Charter Communications April 2010 - July 2011
Level 3 Communications December 1998 - May 2009
Skills
VoIP, Carrier Relations, Carriers, IP Transit, Wholesale, Colocation, Collocation, SIP, IP, Ethernet, Fiber, Account Management, Internet Services, Dark Fiber, Private Line, IP VPN, Voice Services, Telephony, Internet Access, SIP Trunking, Bandwidth, CLEC, WAN, Hosted VoIP
Education
Emporia State University
Wichita State University
. August 2011 - Present
Spherion 2010 - 2011
Charter Communications October 2008 - December 2009
Skills
Customer Service, Customer Satisfaction, Customer Experience, Office Administration, Program Management, Inventory Management, Coordination, Training, Problem Solving, Organization, Time Management, Communication, learning tools, Call Center, Microsoft Word, Microsoft Excel, Typing
Education
Northern Illinois University 1984 — 1986
Bachelor of Arts (B.A.), Design and Applied Arts
Elgin Community College 1982 — 1984
Associate of Arts (A.A.), Graphic Design
Planet Fitness May 2012 - Present
Charter Communications August 2008 - 2011
United States Marine Corps January 2004 - January 2008
Skills
Marketing, Advertising, Human Resources, Sales, Sales Management, Accounts Payable, Accounts Receivable, Accounting
Education
Ferris State University 2012 — 2013
Bachelor of Business Administration (B.B.A.), Business
Grand Rapids Community College 2011 — 2012
Associate of Arts (A.A.), Business Administration and Management, General
Charter Communications October 2008 - Present
Time Warner Cable March 2006 - March 2008
MCI Corporation October 2003 - August 2004
Skills
Broadband, VoIP, Telephony, Telecommunications, Fiber Optics, Cabling, IP, Ethernet, DOCSIS, Optical Fiber, Computer Network..., Wireless, Troubleshooting, Switches, Routers, TCP/IP, DWDM, Network Design, Wireless Networking, Call Centers, HFC, Networking, Cisco Technologies, WAN, MPLS
Education
Elon University 1989 — 1993
Bachelor of Arts (B.A.), Economics
Charter Communications August 2006 - Present
Charter Communications July 2002 - August 2006
Charter Communications October 2000 - July 2002
Charter Communications April 2000 - October 2000
Fashion Bug May 1998 - April 2000
Skills
Customer Service, Reports, Work Orders, Cash Management, Switchboard Operator, Management
Education
Grand Canyon University 2009 — 2011
Bachelor of Science (BS), Substance Abuse/Addiction Counseling
Parker High School 1991 — 1995
Diploma
Edgewood College
UW
Parker High School
Odysseys Unlimited July 2013 - Present
Everest University-South Orlando Campus April 2012 - April 2014
Charter Communications 2011 - 2012
AzBuilt Construction May 2009 - April 2010
Amara Resort and Spa October 2008 - May 2009
Vail Resorts February 2003 - October 2008
Arch Wireless Communications March 2000 - September 2002
Skills
Hospitality, Training, Customer Service, Hotels, Recruiting, Management, Time Management, Interviews, Front Office, Budgets, Sales, Tourism, Social Networking, Customer Satisfaction, Retail
Education
Everest University-South Orlando 2012 — 2014
Associate's degree, Business Administration and Management, General
Everest University-South Orlando 2012 — 2014
Associate's degree, Business Administration and Management, General
Everest University-South Orlando 2012 — 2014
Associate's degree, Business/Science Management
Charter Communications October 1996 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook
Education
Pratt Institute 1984 — 1986
Fashion Institute of Technology
Meijer July 2013 - Present
Wight & Filippis February 2010 - August 2012
Charter Communications September 2004 - April 2007
Education
Ferris State University 1991 — 1993
Associate of Arts and Sciences (AAS), Dental Laboratory Technology/Technician
Mott Community College
Bombay II Restaurant Corp. July 2010 - Present
Charter Communications February 2006 - July 2010
Education
Ferris State University 2003 — 2005
Bachelor's Degree, Business Administration and Management, General
Grand Rapids Community College 2001 — 2003
Associate's degree, Music
Forest Hills Central High School 1997 — 2001
College Prep