Vertex Business Services
Industry: Company
DescriptionFounded: 2006 Parent organization: Vertex Data Science Limited
Vertex Business Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Vertex Business Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Vertex Business Services Employees
Vertex Business Services March 2015 - Present
Vertex Business Services March 2015 - Present
Vertex Business Services April 2013 - March 2015
HCL Technologies July 2011 - April 2013
HCL AXON August 2009 - July 2011
Oracle January 2006 - August 2009
Indus International January 2003 - January 2006
BT Global Services January 2001 - January 2003
BT Global Services January 1999 - January 2001
Control Data Systems January 1997 - January 1999
Skills
Strategy, Outsourcing, Business Development, Enterprise Software, IT Strategy, Business Analysis, Start-ups, Program Management, Leadership, Business Process, Business Process..., Management Consulting, SAP CRM Technical, Management, Business Transformation, Project Portfolio..., Strategic Partnerships, Sales, Sales Management, ERP, Cloud Computing
Education
Bethel University 1995 — 1999
Bachelor of Arts (B.A.), Communications and Computer Science
Accountemps December 2012 - Present
H&R Block January 2011 - April 2013
Vertex Business Services September 2005 - November 2012
Kelly Services April 1999 - September 2005
Skills
Account Reconciliation, Accounting, Tax Accounting, Financial Analysis, Financial Accounting, Accounts Receivable, Accounts Payable, Bank Reconciliation, Microsoft Excel, Microsoft Word, PeopleSoft, Adobe Acrobat
Education
University of Houston-Clear Lake 2009 — 2013
Bachelor of Science (B.S.), Accounting, 3.2
Alvin Community College 2005 — 2009
Associate of Science (A.S.), Accounting, 3.4
Brazosport College 1992 — 1998
Associate of Science (A.S.), Computer Technology, 3.2
G5 June 2014 - Present
Vertex Business Services August 2009 - June 2014
Self Employed April 2009 - August 2009
Alliance Data Systems 2000 - 2006
Fireman's Fund Insurance 1999 - 2000
William M Mercer 1998 - 1999
United States Coast Guard 1991 - 1996
Education
University of California, Berkeley 1997 — 1999
B.A., Statistics & Demography
College of Marin 1993 — 1996
A.A., Liberal Sciences
Children's Healthcare of Atlanta 2014 - Present
HealthPort LLC March 2014 - June 2014
Vertex Business Services March 2013 - November 2013
WattsCo, LLC October 2010 - September 2012
Alere formally Matria August 2007 - September 2009
Wellstar Health Systems November 2004 - March 2007
Medical College Of WI, October 2003 - June 2004
Alliance Data Systems August 2001 - July 2002
Skills
Medical Assisting, Customer Service, Sales, Medical billing and..., Data Entry, Software Documentation, Training, Call Centers, Troubleshooting, HIPAA, Medical Records, Invoicing, Vital Signs, Patient Education, Technical Support, Insurance, Accounts Payable, Accounting, Medicine, Medical Billing, ICD-9, CPT, Healthcare, Process Scheduler, Telephone Skills, Medical Coding, Appointment Scheduling, Medisoft, Medical Terminology, Phlebotomy, HCPCS, Customer Satisfaction, Credit, Inventory Management, Outlook, Microsoft Office, Call Center, PowerPoint, Management, Microsoft Excel, Account Management, Process Improvement
Education
Daytona College 2013 — 2014
Associate's degree, Medical Biling and coding
Georgia Medical Institute 2002 — 2003
Certificate, Medical/Clinical Assistant
Five Talent Software November 2014 - Present
Vertex Business Services April 2013 - May 2014
GT Software (dba Alchemy Solutions, acquired the NeoSuite team from Fujitsu) December 2010 - February 2013
Fujitsu (team acquired by GT Software in 2010) July 2005 - December 2010
Orcom Solutions (acquired by Alliance Data Systems; now part of Vertex) August 1992 - June 2004
Raster Graphics June 1990 - August 1992
Radionics Inc. March 1985 - March 1992
A+ Computers March 1988 - June 1990
Pro-Log Corporation (acquired by Motorola) January 1983 - March 1985
Skills
Software Development, Agile Methodologies, Enterprise Software, Business Analysis, Project Management, Management, SaaS, Program Management, XML, Software Project..., SOA, Testing, Requirements Analysis, Team Leadership, Team Management, Leadership, Technical Writing, Development & delivery...
Education
California Polytechnic State University-San Luis Obispo 1978 — 1982
Bachelor's of Science, Electronics (Computer) Engineering
Vertex Business Services September 2013 - Present
Marietta Toyota May 2013 - September 2013
Mercury Retail Services February 2011 - April 2013
Mercury Retail Services February 2009 - February 2011
Mercury Retail Services April 2001 - February 2009
Skills
Inventory Control, Merchandising, Inventory Management, Retail, Income Statement, Sales Management, Purchasing, Team Building, Leadership, Forecasting, Customer Service, Operations Management, Marketing, Training, Sales Operations, Management, Logistics, CRM, Project Management, Analysis, Sales, B2B, Customer Satisfaction, Account Management, P&L Management, Cross-functional Team..., Negotiation
Education
East Tennessee State University
Computer Science
AmerisourceBergen July 2015 - Present
AmerisourceBergen November 2013 - July 2015
AmerisourceBergen April 2012 - November 2013
Dell Services (Perot Systems) February 2010 - April 2012
Vertex Business Services January 2009 - February 2010
Centex Homes August 2007 - December 2008
Centex Homes April 2005 - August 2007
Centex Homes October 2004 - April 2005
VarTec Telecom March 2003 - June 2004
MetaSolv Software August 2001 - March 2003
Skills
Business Analysis, Software Documentation, Business Process, SDLC, Requirements Gathering, Integration, Process Improvement, Business Process..., Requirements Analysis, Business Requirements, Change Management, Analysis, Testing, Quality Assurance, MS Project, CRM, Agile Methodologies, SharePoint, Business Intelligence, Data Analysis, IT Strategy, ITIL v3 Foundations..., ITIL, Documentation, Telecommunications, Systems Analysis, ITIL Certified, Project Portfolio..., Databases, Agile & Waterfall..., Scrum, Kanban, Sketching, Prototype
Education
Colorado State University 1995 — 1998
BS, Business Administration - Marketing
Colorado Mesa University 1994 — 1995
Business
Anonymous September 2014 - Present
Rent-A-Center December 2013 - July 2014
Vertex Business Services January 2010 - August 2013
Microsoft October 2006 - January 2010
Print Inc. September 2004 - October 2006
Skills
Financial Analysis, Budget Process, Forecasting, Journal Entries, Financial Variance..., Financial Reporting, Revenue Recognition, Accounting, Accounts Receivable, Finance, Financial Modeling, Accruals
Education
Central Washington University 1994 — 2000
Bachelor of Science (B.S.), Business/Commerce, General
VCE April 2015 - Present
Vertex Business Services November 2011 - March 2015
GMAC / Ally April 2008 - May 2011
GMAC Mortgage 2000 - May 2011
EDS 1991 - 2008
Skills
ITIL, SDLC, Incident Management, Disaster Recovery, IT Management, Vendor Management, Data Center, Process Improvement, IT Operations, IT Strategy, IT Service Management, Release Management, Change Management, Visio, Solution Architecture, Software Documentation, Troubleshooting, Business Process..., Enterprise Architecture, HP, Integration, Enterprise Software, Technical Support, Citrix, Management, Requirements Analysis, Business Analysis, Security, SharePoint, Leadership, Service Management, Outsourcing, PMO, Infrastructure, Service Delivery, Project Portfolio..., System Deployment, Service Desk, PMP, Governance, Requirements Gathering, Business Process, Business Continuity, Resource Management, Sla, Microsoft Office, Team Leadership, Technical Documentation, Document Review, Problem Management
Education
Brookstone College of Business 1990 — 1991
Certificate, Computerized Accocunting
Guilford Technical Community College 1988 — 1990
Associates, Business
South Sioux City High School 1983 — 1987
Diploma, General Studies
BD December 2012 - Present
Vertex Business Services February 2009 - November 2012
Vertex Business Services 2009 - 2012
Kelly Services September 2008 - February 2009
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Data Entry, Microsoft Excel, Outlook, Process Improvement, Software Documentation, Vendor Management, Workforce Management
Education
Houston Community College 2009 — 2010
Brazosport College 2002 — 2003
Vertex Business Services
Skills
Call Centers, Management, Vendor Management
Education
Glendale Community College 1977 — 1982
General/Business, Arts
Kimberly-Clark August 2010 - September 2015
Vertex Business Services September 2008 - July 2010
Westec Interactive July 2005 - February 2007
Skills
SAP R/3, Team Leadership, Coaching, Call Center, Continuous Improvement, SAP, Performance Management, Process Improvement, Customer Service, Problem Solving, Team Building, Customer Relations, Forecasting, Call Centers, Sales, Market Research, Leadership, Cross-functional Team..., Supply Chain Management, Management
Education
California State University-Stanislaus 2000 — 2005
BA, Sociology
Southwest Airlines - Operational Performance, Network Alignment August 2015 - Present
Southwest Airlines May 2014 - August 2015
Southwest Airlines May 2012 - May 2014
Southwest Airlines November 2010 - May 2012
Vertex Business Services August 2009 - September 2010
Southwest Airlines August 2008 - December 2008
Airbus Helicopters (American Eurocopter) June 2002 - August 2006
Skills
Strategic Planning, Process Improvement, Program Management, Business Process, Project Management, Business Development, Leadership, Facilitation, Project Planning, Analysis, Management, Presentation Development, Business Analysis, Forecasting, Airlines
Education
Dallas Baptist University 2007 — 2009
Bachelor Business Administration, Marketing
Texas Tech University 2006 — 2007
Neuberger Berman March 2015 - Present
Hitachi Consulting April 2014 - March 2015
VHA September 2011 - March 2014
Vertex Business Services March 2010 - September 2011
Journey Education Marketing April 2008 - March 2010
Harte Hanks December 2006 - April 2008
Vocalsoft Corporation April 1999 - December 2006
State National Companies April 2004 - November 2006
Ernst & Young / Intellinex March 2003 - April 2004
AmeriCredit January 2002 - March 2003
Skills
Microsoft SQL Server, SDLC, ASP.NET, WCF, SharePoint, Software Development, C#, UML, Enterprise Software, JavaScript, Scrum, Entity Framework, WF, ADO.NET, LINQ, MSBuild, BizTalk, .NET, NUnit, MSMQ, XAML, NAnt, IoC, Web Parts, Agile Modeling, SAML, MEF, Architectural Modeling, Log4Net, SOA, Object Modeling, Unified Process, Agile, DI, Dynamic Languages, Generics, Subsonic, WSS 3.0, WS-Trust, Federated Identity..., WIF, Web Services, Management, Solution Architecture, Durandal, MVVM, MVC, OData, HTML5, KnockoutJS
Education
Bellevue University
MBA, Business
The University of Texas at Dallas
Bachelor's Degree, Computer Science
Vertex Business Services November 2012 - Present
Affiliated Computer Services, Inc., A Xerox Company November 2002 - March 2011
McAfee, Inc. (formerly Network Associates, Inc.) March 1995 - November 2002
Barrett, Burke, Wilson, Castle, Daffin & Frappier July 1990 - March 1995
Provident Bank July 1986 - July 1990
Skills
Contract Negotiation, SaaS, Operations Management, Enterprise Software, Procurement, Vendor Management, Negotiation, Outsourcing, Contract Management, Risk Management, Software Licensing, Intellectual Property, IT Service Management, Information Technology, Pricing, Software Documentation, Vendor Relationships, Process Improvement, Management, Business Process, Leadership, Strategic Sourcing, IT Outsourcing, Strategy, Business Process..., Analysis, CRM, Performance Management, Cross-functional Team..., IT Management, Supply Chain Management, ERP
Education
Chaffey College 1981 — 1982
Business Administration, Management and Operations
Alta Loma High School 1980 — 1981
3.2
Baldwin Park High School 1977 — 1980
Seminars & Publications
Starmount Life Insurance April 2015 - Present
Vertex Business Services June 2006 - April 2015
Ryla Teleservices January 2004 - June 2006
Skills
Business Process..., Management Consulting, Resource Coordination, Project Management, Customer Experience, Service Level Management, Cost Reduction..., Team Leadership, Business Process Mapping, Customer Service..., Leadership, Operations Management, Training, Vendor Management, Customer Service, Management, BPO, Business Process, Customer Satisfaction, Call Centers, Process Improvement, Team Building, Program Management
Education
Herzing University-Atlanta 2008 — 2012
Bachelor of Science (B.S.), Business Administration/Management
North American Power October 2014 - Present
Vertex Business Services September 2013 - September 2014
Spot Reservations July 2011 - August 2013
Skills
Typing 50 wpm, Customer Service..., Microsoft Excel, Microsoft Word, Team Leadership, Leadership Development, Sales Management, Escalation Resolution, Microsoft PowerPoint
Education
American Intercontinental University 2005 — 2009
Associates Degree, Business Administration and Management, General
Barbizon Modeling School 2005 — 2006
Certificate, Make up and Modeling
Hydro One September 2014 - Present
Hydro One November 2013 - September 2014
Metro Incorporated June 2008 - June 2014
Vertex Business Services March 2013 - November 2013
Southlake Regional Health Centre May 2012 - August 2012
ALS Society of Canada January 2012 - April 2012
Skills
Internal Communications, Fundraising, Crisis Communications, Communications Planning, Speech Writing, Media Monitoring, Facebook, Event Planning, Photography, Press Kits, Media Relations, Public Relations, Copywriting, Newsletters, Corporate Communications, Press Releases, Social Media
Education
Durham College 2010 — 2012
Advanced Diploma, Public Relations
Georgian College
Basic Industrial Electricity
Conn's September 2011 - Present
Vertex Business Services March 2010 - September 2011
First Revenue Assurance (Vertex Outsourcing) October 2001 - March 2010
First Revenue Assurance July 1999 - March 2010
First Revenue Assurance, LLC July 1999 - October 2001
American Fair Credit Association August 1995 - May 1999
Law offices of Roger Wilson August 1993 - December 1994
Skills
Quality Control, Call Center, Policy Analysis, Credit, Vendor Management, Project Management, Workshop Facilitation, Process Improvement, Risk Management, Credit Cards, Executive Management, Customer Service, Operations Management, Call Centers, Business Strategy, Management, Training, Customer Satisfaction, Sales, Business Development, Strategy, Team Building, Workforce Management, Team Management, Team Leadership, Software Documentation, Outsourcing, Analysis, Coaching, Leadership, Performance Management, BPO, Forecasting, Time Management, Customer Retention, Banking, Contract Negotiation, Customer Experience, CRM, Business Analysis, Account Management, Business Process..., Quality Assurance
Education
Colorado State University-Pueblo
Bachelor of Science, Biology
Community College of Denver
Southwest Airlines May 2013 - Present
The Depository Trust & Clearing Corporation 2014 - 2014
Vertex Business Services 2014 - 2014
CitiGroup February 2007 - January 2012
Citi February 2007 - January 2012
Citi July 2005 - February 2007
Verizon March 2003 - July 2005
Skills
PMP
Education
Collin County Community College 2012 — 2012
Microsoft Project
Global Knowledge 2011 — 2011
ITIL_V3 Foundation
Global Knowledge 2010 — 2010
System, Networking, and LAN/WAN Management/Manager
Collin County Community College 2009 — 2009
Project Management Certification Series
Global Knowledge 2009 — 2009
Project Management Certification Series
St. Louis County January 2014 - Present
WellPoint September 2013 - January 2014
Vertex Business Services April 2013 - September 2013
Home Decorators Collection October 2011 - September 2012
Target September 2011 - October 2011
Planned Parenthood of the St. Louis Region and Southwest Missouri January 2011 - April 2011
Skills
Customer Service, Customer Experience, Call Centers, Process Improvement, Data Entry, Training, Community Outreach, Time Management, Outlook, Access, Data Analysis, Healthcare, Leadership, Microsoft Excel, PowerPoint, Team Building, Microsoft Office
Education
Harris-Stowe State University 2005 — 2011
Bachelor of Science (BS), Health/Health Care Administration/Management
Provision Notary Signing Service 2015 - Present
Solid Source Realty & Prudential Georgia Realty May 2004 - September 2015
Vertex Business Services October 2012 - August 2015
Alcatel-Lucent March 1987 - March 2003
Skills
Customer Service, Sellers, Short Sales, Investment Properties, Microsoft Office, REO, First Time Home Buyers, Foreclosures, Buyer Representation, Real Estate, Residential Homes, Investors, Accounting, Employee Training, Project Management, Business Process..., Budgets, Business Planning, Negotiation, Operations Management, Real Estate Transactions, Sales, Single Family Homes
Education
American InterContinental University 2000 — 2002
Master of Business Administration (MBA), Business Administration, Management and Operations
Eckerd College 1992 — 1996
Bachelor of Arts (BA), Business/Marketing
N3 February 2015 - Present
Vertex Business Services September 2014 - February 2015
The Scotts Miracle-Gro Company April 2014 - July 2014
Copreci July 2011 - July 2012
Ibermatica January 2008 - February 2011
Goitek November 1997 - December 2007
FAGOR EDERLAN S. Coop. April 1995 - October 1997
Alecop S Coop September 1988 - February 1995
Skills
Business Strategy, Sales Management, Sales, Product Development, Negotiation, Scheduling Management, Product Management, Marketing Strategy, Business Intelligence, Manufacturing, Business Planning, Maintenance Engineering, Predictive Maintenance, Identifying Client Needs, Strategic Planning, Project Management, CAMM Consulting, Account Management, Business Development, Start-ups, Team Management, Operations Management, Process Improvement, Identifying Sales..., Analysis, Electronics, Persuasion, Software Implementation, Project Planning, Maintenance Management, Motivation, Hermes, SAP, Scheduling Consulting, Maintenance Consulting, Quality Operations, Windows 7, Office 2010, Visual Basic, RCM, Microsoft Dynamics, Relationship Management, Quality Management, Department Budget..., Program Evaluation, Initiator, Direct Sales, Change Management, Salesforce.com, Microsoft Office
Education
Mondragón Unibertsitatea 1995 — 1995
Master's degree, Business Administration and Management, General
Mondragón Unibertsitatea 1988 — 1994
Bachelor's degree, Electrical and Electronics Engineering
Chattahoochee Technical College 2013 — 2013
English Advanced Conversation, English Language and Literature/Letters
Chattahoochee Technical College 2012 — 2013
ESL Level VI, English Language and Literature/Letters
Georgia Institute of Technology Process Engineering InternExxonMobilMay 2014 - August 2014
Ohio State College of Arts and Sciences August 2011 - June 2012
Vertex Business Services May 2010 - August 2011
Skills
Leadership, Time Management
Education
Georgia Institute of Technology 2012 — 2014
Bachelor's degree, Chemical and Biomolecular Engineering, 4th Year
The Ohio State University 2010 — 2012
Biochemistry
Blue Cross and Blue Shield of Texas June 2014 - Present
Kelly Services February 2014 - June 2014
Creative Circle August 2013 - June 2014
Vertex Business Services 2009 - August 2013
Houghton Mifflin Harcourt School Publishers August 1998 - December 2008
TPN - The People's Network July 1996 - August 1998
Foxmeyer June 1995 - July 1996
Art Squad April 1994 - June 1995
Castleworks Gameware January 1993 - March 1994
Skills
Adobe Acrobat, InDesign, Adobe Creative Suite, Graphic Design, Illustrator, Dreamweaver, QuarkXPress, Mac, Web Design, Layout, Photoshop, User Experience, Pre-press, Logo Design, After Effects, Flash, Advertising, WordPress, OS X, Brochures, Premiere, Captivate, Illustration, Publishing, Photography, Graphics, Packaging, Flyers, Corporate Branding, Catalogs, Posters, Marketing, Newsletters, Direct Mail, Typography, Visual Communication, Email Marketing, Corporate Identity, Art Direction, Creative Direction, Copywriting, Marketing Strategy, Digital Printing, User Interface Design, Storyboarding, User Interface, Animation, Content Management, Image Manipulation, Concept Design
Education
Art Institute of Dallas 1991 — 1992
Angelo State University 1987 — 1989
Vertex Business Services July 2014 - Present
Pro Data December 2013 - July 2014
CONNECTICUT DEBT SETTLEMENT LAW GROUP February 2012 - July 2014
Fortune Builders December 2011 - December 2013
NORTH SHORE ENTERPRISES, LLC August 2006 - January 2012
Skills
Management, Leadership, Real Estate, Negotiation, Project Management, Team Building, Analysis, Public Speaking, Customer Service, Marketing, Training, CRM, Contract Negotiation, Foreclosures, Coaching, New Business Development, QuickBooks, Microsoft Project, MS Project, Licensed Debt..., Microsoft Office Suite..., Network Setup and..., Business Process..., Continuous Improvement
Education
Georgia State University - J. Mack Robinson College of Business 2012 — 2013
Master, Business Administration
CENTRAL CONNECTICUT STATE UNIVERSITY NEW 2001 — 2005
Bachelor of Arts, English
Aspen Valley Hospital March 2015 - Present
Valley View Hospital June 2014 - March 2015
Craig Hospital August 2012 - June 2014
RP Holdings / TCC March 2010 - August 2012
Vertex Business Services January 2009 - June 2010
Skills
VMware, Windows Server, SharePoint, Active Directory, Servers, Microsoft SQL Server, Computer Hardware, Visio, Network Administration, Software Documentation, Disaster Recovery, Integration, Network Security, DNS, Microsoft Exchange, Windows 7, Process Improvement, Management, Leadership, Project Management, Customer Service, Vendor Management
Education
Florida State University
Bachelors, Information Studies
Fossil Group, Inc. October 2014 - Present
Regions Bank February 2012 - October 2014
Vertex Business Services May 2010 - February 2012
Omnicom - JavelinDirect Enterprise Spectrum Marketing May 2008 - May 2010
First Tennessee Bank August 2007 - April 2008
Capital One January 2006 - March 2007
Regions Financial Corporation May 2003 - January 2006
Capital One June 1999 - May 2003
AT&T June 1996 - June 1999
The Marketing Workshop, Inc. May 1994 - June 1996
Skills
Return on Investment, SAS, Analytics, Predictive Modeling, Statistical Modeling, Data Mining, Credit Risk, Segmentation, Business Intelligence, Portfolio Management, Statistics, Business Process..., Financial Risk, Forecasting, Analysis, CRM, Credit, Logistic Regression, Credit Scoring, Quantitative Analytics, Loans, Management
Education
Georgia State University - J. Mack Robinson College of Business 1994 — 1996
MS, Marketing
Huron University 1991 — 1992
MBA, Business Management
Capgemini - Inergi LP March 2015 - Present
Vertex Business Services 2006 - March 2015
Rogers Communications 1991 - 1997
Skills
Requirements Analysis, SDLC, Business Transformation, Change Management, Vendor Management, Project Portfolio..., Performance Management, Resource Management, Management, Project Management, Business Analysis, Team Leadership, Business Process, IT Strategy
Education
Durham College 2006 — 2007
York University - Schulich School of Business
Business Analyst
Vertex Business Services January 2011 - Present
Standard & Poor's March 2010 - December 2010
First Indian Corporation June 2004 - January 2010
Infosys November 2003 - June 2004
Aufidus Technologies March 2001 - November 2003
Wintech Computers June 1999 - February 2001
Skills
SOA, Java Enterprise Edition, Spring, Web Services, Agile Methodologies, Oracle, SDLC, Quality Assurance, Integration, Weblogic, CRM
Education
Bharathiar University 2000 — 2003
M.C.A, Computer Applications
st thomas college 1996 — 1999
Bachelor of Commerce (B.Com.), Tourism and Travel Services Management
Don Bosco High School Mannuthy
NMC, Inc April 2011 - Present
City of Scottsbluff December 2010 - December 2013
Vertex Business Services March 2010 - April 2011
Vertex Business Services March 2007 - March 2010
Vertex Business Services April 2000 - March 2007
Vertex Business Services March 1999 - April 2000
American Management Systems 1994 - March 1999
CIGNA Group Insurance December 1982 - 1994
Skills
Process Improvement, Strategic Planning, Customer Service, Project Management, Business Analysis
Education
Bellevue University 2013 — 2015
Master of Business Administration (MBA), Finance, General
Regis University
BS, International Business
FMC Technologies August 2014 - Present
FMC Technologies March 2012 - July 2014
Vertex Business Services December 2010 - February 2012
Texas Systems & Controls February 2009 - September 2009
Ineos Olefins & Polymers USA December 2005 - January 2009
BP April 1998 - December 2005
Criterion Catalysts June 1996 - April 1998
Mobil Oil January 1981 - March 1996
Skills
Strategic Sourcing, Supplier Management, Negotiation, Procurement, Cost Reduction, Contract Development, Contract Management, Supply Management
Education
The University of Dallas 1982 — 1985
MBA, Engineering Management
Boise State University 1977 — 1980
BS, Geophysics
Jack Henry & Associates July 2010 - Present
Vertex Business Services October 2008 - May 2009
Total Petrochemicals January 2002 - June 2006
Alcatel-Lucent 1998 - 2001
FINA Oil and Chemical September 1990 - May 1998
Aon Hewitt 1987 - 1990
Towers Watson 1984 - 1987
Skills
Internal Communications, Performance Management, Benefits, Executive Compensation, Job Evaluation, Incentive Programs, Compensation, Benefits Administration, Defined Benefit, HRIS, Executive Pay, Deferred Compensation, Employee Benefits, HR Policies, Personnel Management, Leadership, Vendor Management, Sales Compensation, Onboarding
Education
The University of Dallas 1991 — 1996
MBA
Ball State University - College of Business 1977 — 1981
BS
OneSorce Virtual March 2013 - Present
DelegateIT, LLC October 2001 - March 2013
Vertex Business Services October 2009 - March 2011
Matheson Tri-Gas August 2009 - June 2010
HCL Axon September 2008 - November 2008
Ariesnet, Inc January 2002 - June 2008
PricewaterhouseCoopers July 1992 - September 2001
Skills
Process Improvement, SAP, Project Planning, Business Analysis, Program Management, PMP, ERP, Documentation, Team Leadership, Visio, Budgeting, Management Consulting, Team Building, Business Process, Software Development, Microsoft Office, Analysis, Excel, Process Development, Problem Solving, Word, Access, Integration, PMO, Microsoft Word, WebTrends Analytics, Project Management, Budgets, Software Documentation, Workday
Education
University of Georgia - Terry College of Business 1998 — 2000
MBA, Finance
Bryant University 1983 — 1987
BS, Computer Information Systems
The Steele Group, LLC February 2008 - Present
Indiana University - Kelley School of Business September 1997 - Present
Malcolm Baldrige National Quality Award March 2009 - Present
J.D. Power and Associates February 2011 - July 2013
UtiliPoint International, Inc. January 2009 - December 2010
Vertex Business Services February 2007 - September 2008
IEI Financial Services, LLC September 2004 - February 2007
Skills
Leadership, Strategic Planning, Mergers, Leadership Development, Six Sigma, Business Planning, TQM, Sales, Positioning, Entrepreneurship, CRM, Operations Management, Public Speaking, Management Consulting, Outsourcing, Business Process..., Mergers & Acquisitions, Performance Improvement, Organizational..., Change Management, Customer Service, Strategy, Performance Management, Training, Data Analysis, Business Strategy, Process Improvement, Start-ups, Cross-functional Team...
Education
Indiana University - Kelley School of Business 1985 — 1989
BS, Business Economics & Public Policy
Vertex Business Services May 2014 - Present
Siemens Canada April 2011 - May 2014
Siemens Canada September 2005 - April 2011
Skills
IXIA, OSPF, VLAN, QoS, VRRP, EIGRP, TCP/IP, Wireshark, BGP, IPSec, RIP, Ethernet, RSTP, Test Planning, RADIUS, CCIE R&S
Education
Dalhousie University 2004 — 2005
M.Eng, Internetworking
Global Knowledge
ITC Electrical Components 2014 - Present
Sun Life Financial October 2008 - 2013
Accenture 2006 - 2008
Vertex Business Services 2001 - 2006
Skills
Microsoft Excel, Business Analysis, Corporate Finance, Expense Reports, Change Management, Budgets, Testing, Analysis, Process Improvement, Insurance, Risk Management, Management Consulting, Banking, Visio, Requirements Gathering, Project Management
Education
The University of Western Ontario - Ivey School of Business
HBA
Leaside High
RS Writing Services January 2014 - Present
IKM International Knowledge Management September 2013 - March 2014
Vertex Business Services January 2006 - April 2013
PEMCO Technology Services July 2004 - December 2005
Sakson & Taylor May 2004 - July 2004
Murphy & Associates 1993 - 2003
Adia 1986 - 1991
Skills
CICS, SDLC, IBM Mainframe, Mainframe, Requirements Analysis, SQL, Visio, Requirements Gathering, MVS, Systems Analysis, Business Analysis, IBM iSeries, Microsoft SQL Server, Software Development, Databases, Software Project..., Crystal Reports, Agile Methodologies, DB2, Microsoft Excel, Microsoft Word, XML, User Acceptance Testing, Data Warehousing, Data Migration, Analysis, Access, Software Documentation, Process Improvement, Business Requirements, Data Analysis, COBOL, Data Modeling, SharePoint, Change Management, Solution Architecture, Scrum, Integration, Quality Assurance, Team Leadership, MS Project, Quality Center, Business Process, Testing, JCL, VSAM, IMS DB/DC, ETL, Project Estimation, Web Services
Education
Washington State University
Bachelor of Arts (B.A.), English Language and Literature, General
Bellevue Community College 2003 — 2003
Technical Writing and Communication Certificate, Technical Writing and Communication
IBM July 2012 - Present
HP Enterprise Services May 2011 - May 2012
Vertex Business Services June 2010 - June 2011
HP Enterprise Services February 2009 - July 2010
HRsmart June 2008 - January 2009
COMSYS 2007 - 2008
Yoh IT 2006 - 2007
GlobalTec Solutions March 2002 - March 2005
WireOne 2004 - 2005
TANDBERG 1997 - 2000
Skills
Change Management, SDLC, Continuous Improvement, Business Process..., Vendor Management, Project Management, Business Analysis, Program Management, Integration, Cross-functional Team..., SharePoint, SaaS, Enterprise Software, Software Documentation, Business Development, Management, Account Management, Strategy, Process Improvement, Leadership, Cloud Computing, Project Portfolio..., CRM, Analysis, Team Management
Education
Little Rock Catholic High School 1988 — 1991
Collin County Community College
Project Management
University of Arkansas at Little Rock
University of Central Arkansas
Vertex Business Services September 2014 - Present
Vertex Business Services November 2013 - September 2014
Vertex Business Services July 2013 - November 2013
Vertex Business Services September 2011 - November 2013
BDO USA, LLP October 2010 - September 2011
BDO Seidman, LLP October 2007 - September 2010
BDO Seidman, LLP August 2005 - September 2007
Skills
CPA, Accounting, Auditing, GAAP, Financial Reporting, SOX 404, IFRS, Financial Statements, Internal Audit, SEC filings, Financial Analysis, Consolidation, 10Q, Mergers & Acquisitions, Assurance
Education
California State University-Northridge 2003 — 2005
B.S., Accounting
Venice High school
Match.com November 2012 - Present
Vertex Business Services June 2010 - November 2012
Avco Consulting, Inc May 2006 - November 2012
Stewart Title 2008 - 2009
Callaway Golf 2007 - 2008
Archer Daniels Midland 2006 - 2007
Saber Software, Inc June 2005 - April 2006
Skills
ASP.NET, C#, WCF, .NET, TFS, Entity Framework, LINQ, Oracle, Agile Methodologies, NUnit, SharePoint, Microsoft SQL Server, VB.NET, WinForms, NHibernate, Software Development, Subversion, ASP.NET MVC, Requirements Analysis, Web Services, Continuous Integration, SOA, Visual Studio, Silverlight
Education
University of Houston 2002 — 2005
Masters, Computer Science
The University of Texas at Austin 1999 — 2001
Masters, Engineering
Indian Institute of Technology, Madras 1995 — 1999
Bachelor of Technology (B.Tech.), Engineering
Vertex Business Services June 2014 - Present
Teleperformance March 2013 - June 2014
Sitel March 2011 - March 2013
Teleperformance February 1999 - February 2011
US Army January 1994 - January 1998
Skills
Call Centers, Contact Centers, Workforce Management, Inbound Marketing, Customer Experience, Outsourcing, Telemarketing, Customer Satisfaction, Vendor Management, Service Delivery, Performance Management, Team Management, Operations Management, CRM, Process Improvement, Account Management, Avaya, Technical Support, Telecommunications, Management, Leadership, COPC, Call Center Development, Offshoring, Troubleshooting, Team Leadership, Six Sigma, Contact Center..., Training, Capacity Planning, Employee Engagement, IEX, Sla, Business Process..., Contact Center..., Change Management, Recruiting, Quality Assurance
Education
Troy State University 2002 — 2004
Buisness Management
DeVry University-Ohio 2001 — 2002
eg solutions plc April 2015 - Present
Vertex Business Services July 2007 - July 2013
Vertex Business Services December 2008 - April 2011
Vertex Data Science July 2007 - December 2008
RBS Card Services 2005 - 2007
Citigroup December 2003 - March 2005
Barclaycard US (formerly Juniper) 2000 - 2003
Goldman Sachs 1998 - 2000
Skills
Customer Experience, Call Center, Service Delivery, Customer Relations, Customer Satisfaction, Shared Services, Business Process..., Operations Management, BPO, Outsourcing, Process Engineering, Change Management, Process Improvement, Performance Management, Vendor Management, Call Centers, Start-ups, CRM, Product Management, Strategy, Mergers & Acquisitions, Business Development, Leadership, Customer Service, Management, Business Analysis, Training, Forecasting, Business Planning, Project Planning, Business Strategy, Enterprise Software, Executive Management, Analysis
Education
Columbia University - Columbia Business School 2002 — 2004
MBA
Eastern University 1987 — 1998
M.Ed., Multicultural Education
Wheaton College 1992 — 1995
BA, English Literature
Lehigh University 1990 — 1991
ELW Productions September 2015 - Present
King Dominion Clothing LLC May 2015 - Present
Vertex Business Services August 2014 - Present
NewsCentral 34 October 2013 - May 2014
Central Michigan University January 2013 - May 2014
WJBK May 2013 - August 2013
Citizens Bank - Michigan, Ohio and Wisconsin March 2012 - January 2013
The Limited August 2011 - October 2012
National Weather Service-Jackson,MS January 2011 - May 2011
Mississippi Department of Enviornmental Quality May 2010 - August 2010
Skills
Community Service, Communication, Computer Literacy, Broadcasting, Sales, Promotion, Analytical, Flexibility, Adaptability, Multi-tasked, Interpersonal..., Leadership, Team-oriented, Creative Strategy, Great Organizer, Analytical Skills, Broadcast, Facebook, Customer Service, Critical Thinking, Broadcast Journalism, Teamwork, Community Outreach, PowerPoint, Microsoft Word, Television, Meteorology, Weather Forecasting, Weather, Radio Broadcasting, Retail, Higher Education, Cashiering, Microsoft Excel, Microsoft Office, Fundraising, Public Speaking
Education
Central Michigan University 2013 — 2014
Broadcast and Cinematic Arts, Electronic Media Studies
Jackson State University 2007 — 2011
Bachelor of Science (B.S.), Meteorology
Sogeti - CapGemini USA July 2013 - Present
Vertex Business Services April 2012 - July 2013
Vertex Business Services October 2010 - March 2012
Vertex Business Services July 2008 - October 2010
Alliance Data April 2008 - July 2008
Alliance Data October 2007 - April 2008
B-Line LLC April 2003 - October 2007
Honeywell 2001 - 2003
EdExpress.com 2000 - 2001
Contech software India 1998 - 1999
Skills
Consultancy, Solutions Development, Agile, Solution Architecture, Architecture, Agile Methodologies, Enterprise Architecture, Consultants, Solution Development, Enterprise Software, Agile Project Management, Consulting, Integration, Business Intelligence, Visio, Requirements Analysis, SDLC, Testing, Software Development, Project Management, SharePoint, Strategy, SQL, Microsoft SQL Server, Web Services, Business Analysis, IT Strategy, Management, Outsourcing, Requirements Gathering, Data Warehousing, Software Project..., Systems Analysis, Databases, Process Improvement, Business Process..., Program Management, Data Migration, Business Process, Leadership, Vendor Management, IT Service Management, PMP, Project Portfolio..., SOA, PMO, Project Delivery, Scrum, Resource Management, IT Management
Education
University of Washington Extension 2005 — 2005
Certification, Project Management
Kakatiya University 1994 — 1997
MS, Computer science
Gartner March 2013 - Present
Vertex Business Services November 2011 - November 2012
LexisNexis.com March 2007 - November 2011
National Fleet Leasing Company July 2005 - March 2007
Agilysys, Inc. May 2001 - July 2005
New Millennium Solutions April 1998 - May 2001
Magec Technology Solutions March 1997 - March 1998
Malone & Mid Valley Mortgage October 1995 - March 1997
Volvo Car Finance September 1991 - October 1995
Skills
New Business Development, Solution Selling, Solution Development, Sales Presentations, Product Demonstration, Demos, CRM, Software Solutions, Management Consulting, Business Strategy, Business Planning, Business Intelligence, Small Business, Customer Acquisition, High Achiever, Notable Achievements, Contract Negotiation, Subscription Sales, SaaS, Professional Services, Business Development, Lead Generation, Direct Sales, Strategic Planning, Consulting, Multi-channel Marketing, Team Leadership, Competitive Analysis, Strategic Partnerships, Business Alliances, Call Center, Business Process..., Go-to-market Strategy, Sales Process, Start-ups, Account Management, Strategy, Call Centers, Salesforce.com, Enterprise Software, B2B, Leadership, Cold Calling, Cloud Computing, Sales, Sales Management, Selling, Outsourcing, Management, Networking
Education
Dallas Baptist University 1991 — 1995
Bachelors of Business Administration
University of Arkansas
Alliance Data August 2012 - Present
Vertex Business Services September 2011 - August 2012
Terremark Worldwide August 2010 - September 2011
British Telecom April 2010 - August 2010
Direct Energy March 2009 - April 2010
Alliance Data 2007 - March 2009
Rent-A-Center April 2005 - May 2007
GA Bank February 2004 - 2007
Prudential Health Care, and Nacogdoches Memorial Hospital June 1996 - July 2005
Urban Escapes October 1998 - September 2003
Skills
Project Management, Six Sigma, Analysis, Business Analysis, Business Process..., Call Centers, Change Management, Cross-functional Team..., Data Center, IT Strategy, Integration, Management, MS Project, PMO, PMP, Process Improvement, Procurement, Program Management, Project Planning, Project Portfolio..., Requirements Analysis, Risk Management, SDLC, Service Delivery, SharePoint, Budgets, CRM, ITIL, Leadership, Operations Management, Software Development, Software Documentation, Software Project..., Start-ups, Strategy, Team Building, Training, Vendor Management, Visio, Microsoft Project
Education
SMU Cox Business School: Entrepreneur Course 2012 — 2012
Certificate for Starting a Business: The SMU Entrepreneur Course, Business Start Up MBA
NLP with Susan Stageman 2010 — 2010
The University of Texas at Arlington 1996 — 1998
Business Science
Georgia Southern University
DAC Financial Services, LLC 2011 - Present
Vertex Business Services 2009 - 2011
Adea, Inc. 2008 - 2008
Microtune, Inc. 2003 - 2008
EDS 2003 - 2003
Intervoice 2000 - 2003
Micron Computers Inc. 1998 - 2000
Micron Computers Inc. 1998 - 1998
Compaq 1997 - 1998
Compaq 1995 - 1997
Skills
Accounting, Team Leadership, Auditing, Offshoring, Mergers, Sarbanes-Oxley Act, Forecasting, Financial Analysis, Start-ups, Financial Reporting, SEC filings, Strategic Financial..., Strategic Planning, Process Improvement, Managerial Finance, Financial Modeling, Executive Management, Risk Management, Business Process..., Due Diligence, Leadership, Mergers & Acquisitions, Management, Business Analysis, Management Consulting, Strategy
Education
Marriott School of Management (BYU) 1988 — 1990
MBA, Finance / Operations
Brigham Young University 1982 — 1988
BS, Economics / Mathematics
Vertex Business Services Recreation SupervisorGeorge Junior RepublicFebruary 2014 - August 2015
Yum! Brands July 2009 - February 2014
Skills
Ethics, Critical Thinking, First Aid, Patience
Education
Youngstown State University 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Criminal Justice
Butler County Community College 2010 — 2012
Associate of Arts (A.A.), Criminology
Infinite Energy Inc June 2010 - Present
Global RNB Radio Broadcasting March 2013 - May 2014
Vertex Business Services January 2008 - January 2010
Hibbett Sporting Goods August 2006 - February 2007
Coldstone Creamery September 2004 - August 2006
Skills
Microsoft Office, Customer Service, Leadership, Sales, Negotiation, Energy, Contract Negotiation, Analysis, Training, Team Leadership, Event Management, Project Management, Cross-functional..., Operational Excellence, creative business..., Program Direction, Hosting Events, On-air Hosting, Marketing, Key Account Management
Education
Georgia State University 2009 — 2014
Bachelor of Arts (B.A.), Speech Communications
Vertex Business Services October 2010 - Present
Vertex Business Services May 2008 - February 2011
Wells Fargo Home Mortgage 2004 - 2008
Office Depot 2002 - 2004
Rocky Mountain Motorworks 2000 - 2002
Rocky Mountain Motorworks 2000 - 2002
Rocky Mountain Motorworks 2000 - 2002
Skills
Succession Planning, Talent Management, HR Policies, Talent Acquisition, Organizational Design, Executive Coaching, Project Management, Long Range Planning, Corporate Security, HRIS, Employee Benefits, Leadership, Budgets, Employee Engagement, Performance Management, Employee Relations, Employee Training, Human Resources, Applicant Tracking..., Compensation Review, Onboarding, Benefits Administration, Recruiting, Executive Search, Contract Recruitment, Training, Employer Branding, Technical Recruiting, College Recruiting, Internet Recruiting, PeopleSoft, Hiring, Screening Resumes, Deferred Compensation, New Hire Orientations, Personnel Management, HR Consulting, Interviews, HR Transformation, Performance Appraisal, Screening, Labor Relations, Strategic HR, Benefits Negotiation, Employment Law, Sourcing, Taleo, Organizational..., Job Descriptions
Education
Del Mar College 1976 — 1978
Associates, Business Management
Flour Bluff High School
VXI Global Solutions, LLC August 2015 - Present
Vertex Business Services May 2014 - February 2015
State Farm August 2013 - May 2014
Ramsey Enterprises February 2012 - August 2013
Teleperformance March 2005 - December 2011
United States Marine Corps October 1988 - March 2003
Skills
Training, Help Desk Support, Troubleshooting, Networking, Leadership, Vendor Management, System Administration, Process Improvement, Coaching, Service Delivery, Team Management, Performance Management, Customer Service, Management, Microsoft Office, Sales, Team Leadership
Education
Albany Technical College 2008 — 2010
Associate's degree, Computer Systems Networking and Telecommunications
Albany State University 2005 — 2009
Bachelor of Business Administration (B.B.A.), Operations Management and Supervision
Arbor Benefit Group May 2015 - Present
Daytona Employment April 2015 - May 2015
Service Corporation International February 2014 - April 2015
Vertex Business Services May 2010 - December 2013
Skills
Call Centers, Back Office, Administrative Functions, Microsoft Excel, Microsoft Word, Oil/Gas, Customer Service, Social Networking, Data Entry, Customer Satisfaction
Education
University of Michigan-Dearborn 1993 — 1996
Business
Henry Ford Community College 1991 — 1993
Associate in Business
University of Michigan 1990 — 1991
Violin Performance
North American Power July 2014 - July 2015
Vertex Business Services August 2013 - June 2014
Vertex Business Services July 2012 - August 2013
Vertex Business Services June 2008 - August 2013
Alliance Data January 2006 - June 2008
SQM October 2003 - August 2004
Scientific Atlanta November 2000 - October 2003
RF International August 1997 - May 1998
Seydel International July 1987 - January 1994
Skills
achieved gold..., Proficient in Avaya..., Computer Program, Management, Process Improvement, Customer Service, Time Management, Training, Strategic Planning, SAP, Coaching, Business Intelligence, Logistics, Teamwork, Call Centers, Talent Management
Education
Georgia Perimeter College
Kennesaw State University
Lakeside High School
Vertex Business Services July 2009 - Present
Markettools April 2006 - April 2009
Ipsos / Insight January 2000 - April 2005
NPD 2000 - 2001
AC Nielsen BASES 1983 - 1999
BASES 1983 - 1999
Information Resources, Inc. 1993 - 1994
SAMI / Burke / BASES 1983 - 1989
Skills
Forecasting, Marketing Research, Statistics, Brand Equity, Market Analysis, Customer Insight, Qualitative Research, Analytics, Market Research, Quantitative Research, Focus Groups, Segmentation
Education
University of Cincinnati 1983 — 1985
Post Grad Studies, Statistics / Econometrics
Virginia Polytechnic Institute and State University 1981 — 1983
Masters, Statistics
James Madison University 1977 — 1981
Bachelor, Mathematics / Statistics
Vertex Business Services April 2014 - Present
Vertex Data Science February 2009 - March 2014
Vertex Data Science September 2006 - February 2009
Vertex Data Science September 2005 - September 2006
Convergys April 2002 - September 2005
Enterprise Rent-A-Car, USA August 2000 - March 2002
Chadron Police Department August 1996 - July 1999
Skills
Outsourcing, Management, Service Delivery, CRM, Program Management, ITIL, Strategy, Operations Management, Cross-functional Team..., BPO, Performance Management, Change Management, IT Service Management, Team Leadership, IT Strategy, Business Process..., Business Analysis, Contract Negotiation, Supply Management, Project Planning, Continuous Improvement, Six Sigma, Business Transformation, Commercials, Leadership, Project Management, Integration, Customer Satisfaction, IT Operations, IT Management, Offshoring, Business Development, New Business Development
Education
University of Wyoming 1999 — 2000
Master of Business Administration (M.B.A.), Major in 'Marketing and Management', GPA 3.77 on a 4.0 scale
Chadron State College 1996 — 1999
BA in Business Administration, Economics Major (Summa Cum Laude), GPA 3.93 on a 4.0 scale; President's List
Delhi Public School - Mathura Road 1990 — 1995
Graduated, Sciences & Economics
Vertex Business Services October 2014 - Present
ISM Consulting LLC June 2014 - September 2014
HCL AXON July 2011 - May 2014
JM Products October 2010 - July 2011
Skills
Management Consulting, ERP, Business Process, Business Process..., SAP R/3, SAP ERP, Business Transformation, SAP Implementation, SAP, ABAP, IT Strategy, SAP BW, Data Migration, Business Process Design, Business Analysis, Program Management
Education
The University of Connecticut School of Business 2009 — 2010
MBA, Finance
Fairfield University 2005 — 2009
BS, Biology
Vertex Business Services August 2013 - Present
Vertex Business Services July 2008 - August 2013
Alliance Data December 2003 - July 2008
Orcom Solutions May 1996 - December 2003
Army National Guard April 1986 - April 1998
Masek Distributing July 1994 - May 1996
Skills
Windows Server, IBM iSeries, Technical Support, Disaster Recovery, Business Analysis, Vendor Management, Data Center, IT Management, Process Improvement, Business Continuity, IT Service Management, High Availability, SQL, Microsoft SQL Server, ITIL, IT Strategy, IT Operations, Information Technology, Troubleshooting, Outsourcing
Education
Chadron State College 1988 — 1991
BA, Accounting, Management
National American University 1987 — 1988
Vertex Business Services June 2013 - August 2013
Orthopaedic Associates of Riverside June 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, Photoshop, HTML, C, MySQL, XML, Python, Atlassian JIRA
Education
Indiana University Bloomington 2010 — 2014
Bachelor of Science (BS), Business Informatics
Riverside-Brookfield High School 2006 — 2010
USG Insurance Services, Inc. April 2012 - Present
Vertex Business Services November 2010 - January 2012
Vertex Business Services 2010 - 2012
Universal SmartComp April 2010 - November 2010
TeleTech April 2008 - January 2009
Education
CCAC 2007 — 2008
n/a, Nursing
Indiana University of Pennsylvania 2005 — 2007
Business Administration and Management, General
Brownsville Area HS 2001 — 2005
General
Cambia Health Solutions July 2012 - Present
Vertex Business Services 2006 - July 2012
Summit Information Systems 2003 - 2006
Progressive Consultants 1996 - 2001
Franklin Mortgage Capital 1990 - 1996
Skills
Java, JSF, JavaScript, jQuery, CSS, SQL, hibernate, RichFaces, Agile Methodologies, Scrum, Web Services, JBoss Application Server, Databases, Spring, Oracle, Hibernate, Spring Framework, REST
Education
George Mason University
BS, Math
Vertex Business Services December 2012 - Present
Vertex Business Services September 2009 - December 2012
APR Consulting / Harbor Group Management July 2007 - September 2009
City of College Park January 1999 - July 2007
Teacher's Choice January 2001 - May 2004
College Park Gymnastics February 1996 - May 1999
Skills
Genral Office Skills, Computer Savy, Advertising, Recruiting, Program Management, Staff Development, Leadership, Management
Education
University of Phoenix-Atlanta Campus 2012 — 2015
BACHELOR OF HUMAN SERVICES, Psychology
Kaplan University
Associate of Applied Science, Business Administration; Management
Georgia Military College
Axios Systems October 2014 - Present
Maniscalco Consulting Group, LLC November 2011 - Present
SunView Software, Inc. February 2013 - October 2014
Pilgrim Software December 2010 - February 2013
Vertex Business Services May 2008 - December 2010
Verizon August 1999 - May 2008
Skills
SDLC, Enterprise Software, Project Management, Microsoft SQL Server, Cross-functional Team..., Quality Management, Software Documentation, SaaS, .NET, Process Improvement, Business Intelligence, Document Management, Professional Services, SharePoint, IT Management, Software Project..., Quality Assurance, Visual Studio, Software Implementation, Analysis, Management, Change Management, Training, Crystal Reports, Business Process..., Consulting, Microsoft Office, Computer System..., GMP, ISO, Salesforce.com, PMP, MS Project, CAPA, JavaScript, Requirements Analysis, Visual C#, HIPAA, Salesforce.com..., Complaints, ITIL, NERC, CIP, Enterprise Architecture, Leadership
Education
Florida State University - College of Business 1994 — 1999
BS MIS, Information Technology Project Management
ThyssenKrupp Elevator Americas July 2015 - Present
Independent Call Center Consultant February 2014 - Present
North American Power June 2014 - July 2015
Vertex Business Services September 2012 - January 2014
ProCore Solutions March 2009 - August 2012
Connextions September 2008 - 2009
Comcast May 2007 - August 2008
Qwest 2005 - 2007
Charter Communications 2004 - 2005
BellSouth April 1997 - September 2004
Skills
Call Center, Workforce Management, Customer Experience, Call Center Development, Customer Satisfaction, Customer Retention, Inbound Marketing, Contact Centers, BPO, IVR, Telecommunications, Avaya, Process Improvement, Vendor Management, Outsourcing, Operations Management, Team Building, Performance Management, ACD, Customer Service, Call Centers, Management, Budgets, Leadership, Sales, Coaching, Account Management, Training, Onboarding, Marketing, Team Leadership
Education
Faulkner University 1997 — 1999
BS, Business
Faulkner University
Bachelor's degree, Business
Vertex Business Services July 1996 - Present
Vertex Business Services 1996 - Present
Ralphs Grocery Company April 1986 - April 1996
Skills
BPO, Outsourcing, Integration, Business Analysis, Service Delivery, Vendor Management, Business Process..., Analysis, SQL, Requirements Analysis, Disaster Recovery, Visio, Requirements Gathering, SDLC, Quality Management, Release Management, SharePoint, Process Improvement
Education
Central Oregon Community College
NEW BEGINNINGS NON EMERGENCY MEDICAL SERVICES,LLC June 2011 - Present
Express Employment Professionals June 2014 - October 2014
DSM Food Specialities- Manpower January 2013 - April 2013
Manpower April 2012 - June 2012
First Call,Inc- MDWise January 2012 - February 2012
Vertex Business Services November 2011 - February 2012
Manpower of Michigan August 2007 - August 2010
Quality Express Transportation August 2006 - October 2009
Spherion Staffing Services March 2008 - May 2008
Excel Global Logistics February 2004 - March 2006
Skills
Customer Service, Logistics, Management, Human Resources, Data Entry, Transportation, Time Management, Purchasing, Inventory Management, Shipping, Sales, Budgets, Microsoft Office, Microsoft Excel, Employee Relations, Outlook, Access, Legal Research, Benefits Administration, HRIS, SAP, SAP BW, SAP Portal, Microsoft CRM, Outlook Express, Citrix, Dual monitoring, Receptionist Duties, Accounts Payable, Accounts Receivable, Air Freigh, Sea Freigh
Education
Hammond Business Innovation 2015 — 2016
Certificate, Nx Level Business Planning
Colorado Technical University Online 2012 — 2013
Working towards Masters, Management /Human Resources
Sanford-Brown College-Indianapolis 2011 — 2012
Medical/Clinical Assistant
Ivy Tech Community College 2010 — 2010
NA, Paralegal
Tri-State University 1998 — 2003
Bachelors, Business Administration and Criminal Justice
Randstad August 2014 - Present
Randstad November 2013 - August 2014
Five Point Partners January 2009 - October 2013
Vertex Business Services June 2004 - January 2009
Alliance Data June 2004 - July 2008
Capstone Consulting June 2004 - November 2004
Impact Innovations Group January 2003 - June 2004
Cox Enterprises May 1995 - December 2001
Arthur Andersen September 1992 - May 1995
Arthur Andersen 1992 - 1995
Skills
Process Improvement, Financial Reporting, Business Process..., ERP, Forecasting, CRM, Business Process, Mergers & Acquisitions, Team Building, Analysis, Budgets, Auditing, Finance, Strategic Planning, Program Management, Accounting, Management, Start-ups, Leadership, Project Planning, General Ledger, Integration, Due Diligence, Payroll, Business Analysis, Cross-functional Team..., Accounts Payable, Management Consulting, Consulting, US GAAP, Financial Analysis
Education
Clemson University 1987 — 1992
Finance, Minor: Accounting
Experian June 2014 - November 2014
Gannett Media Technologies International December 2013 - June 2014
Vertex Business Services October 2011 - September 2012
A.H. Belo March 2005 - October 2010
Oracle Corporation March 1998 - September 2001
Oracle Corporation March 1998 - September 2001
Information Spectrum, Inc April 1995 - February 1998
Skills
Unix Shell Scripting, Web Development, Database Administration, Databases, Performance Tuning, Unix, PL/SQL, SQL, Oracle, Data Migration, SDLC, MySQL, Microsoft SQL Server, Database Design
Education
Oklahoma City University 1991 — 1993
Master of Science, Computer Science
Langston University 1986 — 1990
Bachelor of Science, Computer information System / Business Management
The University of Texas at Dallas
Artificial Neural Networks
Infosys October 2011 - Present
NWP Services Corporation December 2010 - September 2011
Vertex Business Services November 2007 - November 2010
Alliance Data 2007 - 2008
Granite Services, Inc March 2004 - April 2007
Bekaert Specialty Films January 1997 - February 2004
Skills
Onboarding, Workforce Planning, Talent Acquisition, Employee Engagement, Benefits Administration, HRIS, Human Resources, Deferred Compensation, Personnel Management, Employee Benefits, Performance Management, Employee Relations, HR Policies, Talent Management, Applicant Tracking..., Recruiting, Succession Planning, HR Consulting
Education
National Louis University 2000 — 2002
MBA
Endicott College 1988 — 1992
Bachelor of Science (BS)
Brunswick High School
TravelSolutions by Campbell January 2015 - Present
Vertex Business Services January 2009 - December 2014
Premier Election Solutions January 2006 - November 2008
Huffines Hyundai March 2003 - February 2006
Capital One Auto Finance August 2002 - March 2003
Skills
Purchasing, Vendor Management, Accounts Payable, Accounts Receivable, Process Improvement, Software Documentation, Travel Management, ERP Implementations, Solution Implementation, Management, Budgets, Expense Management, Expense Allocation, Business Travel, Online Travel, Credit Cards, Payment Cards, Project Management, Invoicing, Call Centers, Procurement, Business Process, Accounting, Finance, Auditing, Business Process..., Requirements Analysis, Outsourcing, Account Management, Business Intelligence, Cognos, Financial Reporting, Business Process Mapping, Contract Negotiation
Education
Kaplan University 2006 — 2009
Business Accounting
Kaplan University 2006 — 2009
Associate's degree, Accounting and Business/Management
Vertex Business Services 2013 - Present
The United Illuminating Company March 2011 - March 2013
PSEG May 2007 - November 2010
MDC Water February 2007 - May 2007
NYSEG November 2004 - March 2007
Entergy March 2002 - October 2004
Accenture September 2000 - December 2001
Skills
SAP, ISU, SAP IS-U, Invoicing, SAP Implementation, SAP R/3, SAP ERP, ABAP, SAP CRM, SAP BW, SD, SAP Netweaver, ERP, ECC, SAP BI, IDOC, Data Migration
Education
Faculty of Management Studies - University of Delhi 1991 — 1994
Master of Business Administration (MBA), Marketing
IIT Delhi 1980 — 1985
BTech (Bachelor of Technology), Chemical Engineering
O'Donnell Staffing Research March 2011 - Present
William Allen Associates, LLC November 1999 - Present
Vertex Business Services May 2005 - January 2009
Raytheon Engineers & Constructors International, Inc. July 1973 - July 1999
Skills
Recruiting, Human Resources, HR Consulting, Hiring, Talent Acquisition, Talent Management, Leadership, Outsourcing, Sourcing, Internet Recruiting, Workforce Planning, Technical Recruiting, Applicant Tracking..., Performance Appraisal, Contract Negotiation, Labor Relations, New Business Development, Employee Relations, Deferred Compensation, Performance Management, Business Development, Program Management, Employee Engagement, Strategic Sourcing, College Recruiting, Staffing Services, Employee Benefits, Full-cycle Recruiting, Strategic Planning, Succession Planning, Benefits Administration, Benefits Negotiation, Employer Branding, Contract Recruitment, HRIS, Personnel Management, Screening Resumes, Screening, Organizational..., Interviews, Organizational Design, Compensation, Mergers, Global HR, Nuclear Recruiting, Diversity, Executive Search, Executive Management, Human Capital, Operational Planning
Education
Indiana University Bloomington
BS, Education
Syracuse University
MA, Education
Sundodger Corporation 1997 - Present
Vertex Business Services October 2006 - Present
Toshiba America Information Systems, Inc. March 1999 - October 2006
Ernst & Young, LLP July 1997 - March 1999
Toshiba America Information Systems, Inc. November 1995 - June 1997
Buena Vista Home Video (Disney) May 1995 - November 1995
Tenet Healthcare September 1994 - May 1995
Nissan Motor Company 1989 - 1994
Toyota Motor Sales, USA 1987 - 1989
Toyota Motor Sales, USA 1983 - 1987
Skills
Software Development, Business Process..., IBM iSeries, Business Analysis, Management Consulting, ERP, Web Development, SQL, SDLC
Education
California State University-Long Beach 1978 — 1982
Finance, Financial Management
Xpressbet, LLC May 2011 - Present
Independent Consultant January 2010 - December 2013
Vertex Business Services July 2005 - January 2010
Bridgeway Capital 2010 - 2010
RBA Marketing July 2004 - September 2005
RBA Marketing April 2002 - May 2004
Resources Connection November 2000 - April 2002
Fresh Ideas Packaging for RBA Marketing April 1999 - September 2000
Associated Packaging Tehcnologies (Acquired by Sonoco June 2010) May 1996 - April 1999
Genesis Plastics & Genesis Packaging Systems 1987 - 1996
Skills
Purchasing, Start-ups, Accounts Receivable, Human Resources, Accounting, Accounts Payable, Billing Systems, GL, Payroll, Operations Management, Manufacturing, Contract Negotiation, Financial Reporting, Financial Analysis, Budgets, Auditing, Team Building, Business Planning, Recruiting, Management, Sarbanes-Oxley Act, Strategic Planning, Forecasting, Analysis, Finance, Strategy, Training, Team Leadership, Business Development
Education
Kennedy Western University 1997 — 2000
Bachelors, Business Administration/Accounting
California University of Pennsylvania
Business Administration and Accounting
Vertex Business Services August 2012 - March 2015
Apple / TekSystems June 2012 - October 2012
AccTech Solutions, Inc. December 2000 - December 2010
Computer Specialists NorthWest, Inc. January 1987 - December 1999
Education
Central Oregon Community College
Networking / General Sciences
Linfield College
Information Systems
Purple Squirrel Recruiting March 2005 - Present
Virtustream February 2015 - Present
Vertex Business Services March 2012 - August 2014
Stango & Associates 2011 - 2012
Skills
Screening, Sourcing, Scheduling, Interviews, Recruiting, Customer Service, Microsoft Excel, Temporary Placement, IT Recruitment, Microsoft Office, PeopleSoft, English, SAP, Executive Search, Outlook, Technical Recruiting, Internet Recruiting, Screening Resumes, Temporary Staffing, Job Descriptions, Onboarding, SAP HR, Microsoft Word, PowerPoint, Research, Talent Acquisition, Applicant Tracking..., Staffing Services, Human Resources, Contract Recruitment, Benefits Negotiation, Time Management, Windows, ABAP, Employee Relations, SAP IS-U, Photoshop, Management, Personnel Management, SAP ERP, Consulting, Master Scheduling, Coordinating Schedules, ERP, Leadership
Education
Central Michigan University 2012 — 2015
Bachelor of Science (BS), Community Development
Redford Union HS 1992 — 1996
Schoolcraft College
Associate's degree, Social Psychology
Vertex Business Services April 2002 - August 2010
Experian 2000 - 2002
Computer Associates 1998 - 2000
Skills
Business Analysis, Business Process..., Integration, Requirements Analysis, Business Intelligence, Software Project..., Business Process, Consulting, Microsoft SQL Server, IT Strategy, SDLC, Requirements Gathering, ERP, Business Process Design
Education
Georgia Institute of Technology 1993 — 1997
Bachelor of Science in Management Science
Vertex Business Services July 2008 - April 2013
Alliance Data 1996 - 2008
JCPenney May 1986 - January 1996
Skills
SDLC, Visio, Requirements Analysis, Business Analysis, Software Documentation, Testing, Business Requirements, Analysis, Management, Leadership, Test Cases, Vendor Management, Requirements Gathering, SharePoint, Process Improvement, Integration, Customer Service, Program Management, Business Process..., PMO, Project Portfolio..., EDI, MS Project, CRM, Call Centers, Quality Center, Databases, Quality Assurance, Business Process, User Acceptance Testing, Software Project..., PMP, ITIL, Agile Methodologies, Project Delivery, Business Intelligence, Systems Analysis, Agile Project Management, Resource Management, Release Management, Change Management, IT Management
Education
Duquesne University 1969 — 1973
Masters, Education
Colorado PERA September 2013 - Present
Vertex Business Services 1998 - September 2013
Secutron Corp. 1993 - 1998
Robins Engineers & Constructors 1991 - 1993
Skills
RPG Free, RPGLE, SQL, DB2, SDLC, Technical Solution..., IBM iSeries, IBM AS/400, Business Analysis, Requirements Analysis, Data Analysis, BPO, Systems Analysis, RPG, Database Design
Education
Regis University
Bachelor of Science (B.S.), Computer Information Systems
Bel-Rea Institute of Animal Technology
Associate of Applied Science, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Virtuoso Sourcing Group November 2009 - Present
Vertex Business Services 2008 - November 2009
First Revenue Assurance 2006 - 2008
First Revenue Assurance 2001 - 2006
ListenUp; High Definition Sight & Sound September 2000 - October 2001
Skills
Call Center, Project Management, Disaster Recovery, Operations Management, Outsourcing, Offshoring, Process Improvement, Vendor Management, ITIL, Call Centers, Business Process, Service Delivery, Management, Business Process..., IT Management, IT Service Management, CRM, BPO, Telecommunications, Business Analysis, IT Strategy, Change Management, Integration, Enterprise Architecture, IT Operations, Data Center, Business Intelligence, Cloud Computing, Project Portfolio..., Solution Architecture, IT Outsourcing, PMO, Project Delivery, Team Leadership, Program Management, Strategic Planning
Education
Eastern Michigan University 1999 — 2000
BS, Communication Technology
University of Denver
Information Security, Technology Management
Logical Answers Consulting LLC January 2015 - Present
Independent Consultant December 2013 - January 2015
Vertex Business Services 2008 - October 2013
Alliance Data / Consulting Services July 2003 - July 2008
Independent Consultant at Texas Commercial Energy October 2002 - March 2003
HJL Services June 2001 - September 2002
Stonebridge Technologies February 2000 - May 2001
Interface Teknologies February 1999 - January 2000
Claremont Technology Group February 1997 - February 1999
EDS February 1984 - January 1997
Skills
Management, Consulting, Utility Industry, Program Management, Project Management, Project Delivery, Product Development, Proposal Writing, Sales Support, Business Requirements, Leadership, SDLC, Business Analysis, Telecommunications, Business Process..., Sales Operations, IT Strategy, Strategy
Education
•Baruch College Continuing Education (Certificate in Computer Programming) 1982 — 1983
City University of New York-Baruch College 1977 — 1981
Bachelor of Business Administration (BBA), Management Science
Amazon.com July 2011 - Present
Pearson A4L May 2010 - July 2011
Vertex Business Services July 2008 - 2010
Alliance Data Systems May 2006 - July 2008
Orcom Solutions, Inc. July 2002 - April 2006
Daleen Technologies, Inc March 1997 - December 2001
Daleen Technologies, Inc. January 1996 - February 1997
DTI, Inc. December 1994 - January 1996
Ryder Logistics 1994 - 1995
Alpine Engineered Products, Inc. May 1989 - December 1994
Skills
Agile Methodologies, Scrum, Software Project..., Program Management, Business Development, Software Development, Management, SDLC, Product Management, Telecommunications, SOA, Integration, SQL, Outsourcing, Testing
Education
Florida Atlantic University 1986 — 1989
M. S., Engineering
The University of British Columbia 1984 — 1986
M. A. Sc., Naval Architecture
Cochin University of Science and Technology
B. Tech., Technology
Genesis10 May 2013 - Present
Systems Evolution, Inc. August 2012 - April 2013
Vertex Business Services August 2011 - August 2012
Capgemini November 2009 - August 2011
Capgemini Energy March 2008 - November 2009
Baylor Health Care System January 2006 - March 2008
The TriZetto Group March 1999 - May 2004
Entex Information Systems 1997 - 1998
The Children's Hospital, Denver, CO July 1994 - August 1997
Skills
Business Process..., Process Improvement, Business Analysis, PMO, Project Management, Outsourcing, Program Management, Change Management, Requirements Analysis, Software Project..., ITIL, Resource Management, SDLC, PMP, Agile Methodologies
Education
University of Colorado Denver 1989 — 1992
M.A., Special Education
Illinois State University 1984 — 1987
B.S., Special Education
Vertex Business Services May 2011 - Present
Vertex Business Services July 2008 - May 2011
Alliance Data December 2004 - July 2008
Orcom Solutions February 2001 - December 2004
Orcom Solutions February 1998 - January 2001
Orcom Solutions February 1996 - January 1998
Columbia Medical and Surgical October 1990 - October 1993
Stephen Greer and Associates, CPA's August 1989 - September 1990
Deloitte & Touche CPA January 1988 - July 1989
Lawrence Livermore National Laboratory August 1983 - January 1988
Skills
Business Analysis, Databases, SQL, Requirements Analysis, Utility CIS, Utility Billing, Requirements Gathering, Software Development, Team Leadership, ERP, SharePoint, Systems Analysis, Program Management, Agile Methodologies, Software Project..., Project Management, IT Management
Education
California State University-Chico 1978 — 1983
BS, Computer Science, Business Admin
California State University-Chico 1978 — 1983
Research Now March 2011 - Present
Vertex Business Services 2008 - April 2011
Alliance Data 2006 - 2008
Alliance Data 1999 - 2006
Skills
Business Analysis
Education
Cedarville University 1984 — 1988
BA, Psychology & Behavioral Science
RelayHealth December 2013 - Present
Vertex Business Services July 2008 - September 2013
Alliance Data Systems March 2006 - September 2008
Alliance Data Systems January 2003 - March 2006
Rekadom, Inc March 2000 - September 2003
SCT June 1998 - February 2000
Skills
Project Management, SDLC, Requirements Gathering, Business Process, Analysis, Software Documentation, Six Sigma, Management, Leadership, Process Improvement, Requirements Analysis, Testing, Training, Business Analysis, CRM, Systems Analysis, Program Management, Vendor Management, Integration, Cross-functional Team..., Visio
Education
Clemson University 1996 — 1997
Masters, Human Resource Development
Clemson University 1991 — 1995
Bachelors, Psychology
High School
High School
High School
Vertex Business Services November 2010 - Present
Barclaycard June 2007 - November 2010
GuideWorks March 2006 - January 2007
Unisys Corporation March 2004 - January 2006
Skills
Java Enterprise Edition, Oracle, Software Development, Agile Methodologies, VoIP, SDLC, SOA, Enterprise Architecture, Outsourcing, Requirements Analysis, Solution Architecture, UML, Weblogic, Integration, Business Analysis, Vendor Management
Education
Drexel University 2002 — 2007
B.S., Computer Engineering
IGATE July 2015 - Present
Vertex Business Services April 2011 - Present
Vertex Data Science April 2011 - March 2013
Aricent September 2006 - April 2011
Skills
C, Microsoft SQL Server, Spring, C++, Hibernate, SDLC, Unix, Web Applications, Shell Scripting, Requirements Analysis, Telecommunications, Vendor Management, .NET, Java Enterprise Edition, Java, Tomcat, Weblogic, Pre-sales, JUnit, Requirements Gathering, XML, TCP/IP, Software Development, JavaScript, Web Services, Servlets, Eclipse, Business Analysis, UML, Testing, Linux, Integration, MySQL, Unix Shell Scripting, ASP.NET, Solution Architecture, JBoss Application Server, SOAP, Oracle, Solaris, Service Delivery, Software Project..., Perl, PL/SQL, SOA, Design Patterns, ClearCase, Struts, JMS, Team Management
Education
Guru Gobind Singh Indraprastha University 2002 — 2006
Bachelor of Technology (B.Tech.)
Maharaja Agrasen Institute Of Technology 2002 — 2006
Bachelor of Technology(B.Tech)
Hydro One July 2012 - Present
Hydro One December 2010 - December 2012
Capgemini January 2008 - December 2010
Vertex Business Services January 2001 - January 2004
Hydro One January 1997 - January 2001
Skills
Program Management, Business Process, Integration, Business Transformation, Change Management, Business Process..., CRM, Business Analysis, Requirements Analysis, Smart Metering, Project Planning, Project Delivery, Business Requirements, SAP, Quality Assurance, Outsourcing, AMI, Customer Experience, Integration Testing, Operations Management, Data Analytics
Education
York University - Schulich School of Business
MASTERS CERTIFICATE, PROJECT MANAGEMENT
Centennial College
University of Toronto
BACHELOR OF ARTS, COMMERCE
Cognizant Technology Solutions January 2011 - Present
Cognizant Technology Solutions May 2009 - December 2010
Vertex Business Services November 2007 - May 2009
TCS November 2004 - October 2007
iNautix June 2002 - November 2004
Skills
SOA Testing, SoapUI
Education
Anna University 1999 — 2002
MCA, Computer Science
University of Madras 1995 — 1998
B.Sc, Physics
Vivekananda Vidyalaya
Dr. Pepper Snapple Group February 2010 - Present
Vertex Business Services January 2009 - February 2010
Xerox Corporation June 1995 - July 2008
Wegmans Food Markets 1993 - 1995
Skills
Employee Relations, Compensation & Benefit, Recruiting, Deferred Compensation, Talent Acquisition, Human Resources, Personnel Management, Employee Engagement, Strategy, Coaching, Project Planning, Applicant Tracking..., Performance Management, Talent Management, Process Improvement, Temporary Placement, Employee Benefits, HRIS, Onboarding
Education
Carlos Albizu University - San Juan Campus 1991 — 1993
MS, Industrial and Organizational Psychology
University of Puerto Rico 1987 — 1991
Bachelor, Psychology
AMETEK January 2012 - Present
Petra Solar, Inc. May 2010 - January 2012
Vertex Business Services September 2003 - June 2010
IDC, Inc September 2001 - September 2002
American Meter/Elster January 2000 - September 2001
Schlumber 1995 - 2000
DESCO July 1992 - March 1995
Skills
Business Development
Education
Indiana University-Northwest 2006 — 2008
MBA
Indiana University Bloomington 1987 — 1991
Business
Vertex Business Services April 2013 - Present
Vertex Business Services January 2010 - April 2013
Vertex Business Services December 2005 - January 2010
Vertex Business Services July 2002 - December 2005
Vertex Business Services August 1999 - July 2002
Vertex Business Services July 1998 - August 1999
Skills
Team Leadership, Driven By Results, Problem Solving, Employee Relations, Instructor-led Training, Leadership Development, Performance Management, Quality Control, Organizational..., Conflict Resolution, Communication, Client Relations Skills, Critical Thinking, Project Management, Microsoft Office, SQL, Software Documentation, SDLC, Business Analysis, Training, Analysis, Testing, Business Process, Requirements Analysis
Education
Chadron State College 2009 — 2010
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.4
WNCC 2008 — 2010
Associate of Arts (AA), Business Administration and Management, General
Greenlight Technologies September 2015 - Present
HCL Technologies December 2014 - September 2015
Tata Consultancy Services September 2013 - December 2014
Xerox December 2012 - September 2013
Vertex Business Services October 2011 - December 2012
Direct Energy February 2009 - July 2011
Alliance Data July 2008 - February 2009
Alliance Data September 2000 - July 2008
Providian Financial August 1999 - September 2000
Skills
Vendor Management, Call Center, Program Management, Performance Management, Leadership, Strategic Partnerships, Process Improvement, Outsourcing, Business Process..., Management, Strategic Planning, Workforce Management, PMO, Business Process, CRM, Strategy, IT Strategy, BPO, Service Delivery, SDLC, Cloud Computing, Consulting, Talent Acquisition, Human Resources, Training, Budgets, Business Development, Call Centers
Education
Colorado State University 1985 — 1989
Vertex Business Services November 1996 - Present
Education
University of Nebraska-Lincoln 1993 — 1996
MS, Ruminant Nutrition
Chadron State College 1989 — 1993
BA, Accounting and Ag Business
Compliance Specialty International Associates (CSIA) October 2010 - Present
Vertex Business Services June 1998 - February 2015
Skills
Business Analysis, Requirements Analysis, Regulatory Requirements, Software Implementation, Product Support, Client Services, Client Communication, Project Coordination, System Configuration, Deregulation, Testing, Analysis, Utilities, IBM iSeries, Client Relationship..., Relational Databases, Process Optimization, Technical Training, Managing Expectations, CRM, Troubleshooting, Cross-functional Team..., Vendor Management, SDLC, Management, Business Process, Exceeding Expectations, Project Management, Process Improvement
Education
Central Oregon Community College
Associate of Arts (AA)
Vertex Business Services May 2008 - Present
Les Schwab Tire Centers September 2005 - May 2008
Orcom Solutions, Inc. - Avenir Systems - Innoprise Software May 1996 - September 2005
Skills
IBM iSeries, Integration, OS/400, IBM Certified, Operating Systems, Technical Support, IBM Mainframe, IT Management, System Administration, SQL, Requirements Analysis, Disaster Recovery, Servers, RPG, Hardware, FTP
Education
California State University, Fresno 1978 — 1982
BS, Busniess/Computer Science
Sykes College of Business August 2014 - Present
Panasonic Automotive Systems May 2015 - August 2015
Tata consultancy services March 2011 - July 2014
Vertex Business Services January 2010 - February 2011
Wipro Technologies October 2005 - December 2009
Skills
As400, RPGILE, RPG,..., Requirements Analysis, DB2, SDLC, PL/SQL, Software Project..., Java Enterprise Edition, SOA, Solution Architecture, Oracle, Unix Shell Scripting, SQL, Data Warehousing, Unix, Requirements Gathering, COBOL, Business Analysis, Management, Leadership, Software Development, Consulting, Agile Methodologies, Business Intelligence, Testing
Education
Birla Institute of Technology and Science 2005 — 2009
MS, Software
Delhi University 2002 — 2005
Bsc, Industrial Chemistry
Springdales 1989 — 2001
High School, Science
Golden Eagle Charter School June 2011 - Present
Vertex Business Services July 2006 - June 2010
Vertex Business Services 2006 - 2009
Alliance Data 2006 - 2008
Education
California Polytechnic State University-San Luis Obispo 2003 — 2005
BA, Communication Studies
Weed High School 1997 — 2001
HS Diploma
Vertex Business Services (Business unit formerly owned by Alliance Data) August 2013 - Present
Vertex Business Service 2004 - Present
Vertex Business Services (Alliance Data Company) 2007 - August 2013
Vertex Business Services 2007 - August 2013
Alliance Data 2004 - 2007
Skills
BPO, Workforce Management, Call Centers, Outsourcing, Vendor Management, Process Improvement, Contact Centers, Business Process..., Customer Experience, Service Delivery, Operations Management, Management, Strategy, Call Center, CRM, Offshoring, Leadership
Education
Chadron State College 1977 — 1978
Western Nebraska Community College
Vertex Business Services January 2010 - Present
Vertex Business Services August 2008 - January 2010
Alliance Data November 2000 - June 2008
Jorge Baron Television August 1995 - February 1998
MARMOLES Y VITRIFICADOS CARRARA October 1994 - July 1995
Skills
Process Improvement, Business Process..., Business Analysis, BPO, Management, Business Process, Leadership, Vendor Management, Project Management, Strategic Planning, Analysis, Program Management, Call Centers, Cross-functional Team..., Business Development
Education
Accelerate-U 2013 — 2013
project Management, Project Management
Kennesaw State University - Michael J. Coles College of Business 1999 — 2000
MBA, Concentration in Information Systems
Universidad Externado de Colombia 1988 — 1994
Bachelor's Degree, Marketing and Finance, B.S. In Business Administration
Hansen Technologies August 2015 - Present
Vertex Business Services July 2008 - July 2015
Alliance Data 2001 - 2008
Utilipro, Inc. 2000 - 2001
City of Bloomington June 1988 - October 1999
Skills
Requirements Analysis, Software Development, User Acceptance Testing, Testing, Business Requirements, Business Process..., Requirements Gathering, Oracle, Business Analysis, SDLC, Vendor Management, Business Process, Process Improvement, Visio, Business Intelligence, Technical Documentation, Technical Writing, Technical Presentations
Education
Kennesaw State University 2013 — 2013
Certification in Technical Docmentation, Information Technology Project Management, Certification 1
Bloomington Hgh School 1971 — 1975
graduated, General Education
Other
Bachelor's Degree in Learn it on my Own, Business
Leisure 2011 - Present
Vertex North America 2009 - June 2011
Verrtex Business Services May 2008 - August 2010
Vertex Business Services June 2002 - August 2009
Alliance Data Systems 1998 - 2008
Alliance Data 1998 - 2007
Skills
Visio, Microsoft Excel, Requirements Gathering, Leadership, Microsoft Office, Customer Service, Creative Writing, Office Administration
Education
University of Missouri-Columbia 1963 — 1965
Bachelor of Journalism, Advertising Journalism
Austin College 1961 — 1963
No degree -- attended for two years, then transferred to Missouri., English
Senior Care Centers LTC January 2015 - Present
Stream Energy July 2012 - January 2015
Vertex Business Services February 1998 - July 2012
Alliance Data 1998 - 2007
Education
Northern Kentucky University 1987 — 1990
Bachelor of Science (B.S.), Information Systems
Eastern Kentucky University 1985 — 1986
Group Health June 2014 - October 2015
Outerwall February 2013 - May 2014
Outerwall October 2010 - February 2013
Outerwall October 2008 - October 2010
FLOORCRAFT June 2006 - June 2008
City of Seattle 2001 - 2006
Vertex Business Services 1996 - 2001
Puget Sound Energy 1985 - 1996
Skills
Business Intelligence, Data Modeling, Data Analysis, Systems Analysis, Microsoft SQL Server, PL/SQL, Erwin, Oracle 9i, T-SQL, SOA, ESB, agile, Scrum, DB2, Access, Visio, Client/server, SAP, SDLC, webMethods, Agile Methodologies, Data Warehousing, Requirements Gathering, Integration, Databases, Oracle, Business Analysis, Analysis, ETL, Software Documentation, Requirements Analysis, Enterprise Software, SQL, SSRS, XML, Business Requirements, Software Development, SSIS, Crystal Reports, Database Design, Master Data Management
Education
Bellevue College 1982 — 1984
AA, Data Processing
University of Washington
BA, Political Science
Hydro One November 2007 - Present
Vertex Business Services 2006 - 2007
Skills
Business Process..., Business Transformation, Vendor Management, Business Process, Business Analysis, Call Centers, Outsourcing, SAP, CRM, SAP CRM, Change Management, Process Improvement, Project Management, Performance Management
Education
The University of Western Ontario - King's University College 1993 — 1997
BA, History
Vertex Business Services January 2014 - Present
Pantranet September 2012 - December 2013
TD February 2012 - August 2012
M Insurance 2007 - 2011
Radsamaneh Inc. 2003 - 2007
Skills
Microsoft SQL Server, ASP.NET, .NET, XML, Oracle, C#, WCF, ASP.NET MVC, SQL, JSON, T-SQL, Entity Framework, Software Development, CSS, TFS, HTML 5, Web Services, Web Application Security, HTML, Application Development, Web Programming, IoC, Moq, Web Garden, ASP .NET Web Form, Fitnesse, MySQL, jQuery, Unity, Bootstrap, jQuery Mobile, PhoneGap, Android Development, LINQ, Selenium Testing, WebFarm, HTTP, Responsive Web Design, CSS3, ASP.NET Web API, Visual SVN, MariaDB, jQuery UI, jquery validate, AJAX, Web Development
Education
University
M.S
University
B.S
Humber College
Southwest Airlines March 2013 - Present
Vertex Business Services January 2001 - March 2013
Matrix Resources July 2000 - January 2001
Michaels Arts and Crafts July 1999 - July 2000
BellSouth Information Systems April 1988 - June 1999
Dell Perot Systems March 1996 - April 1998
EDS Corporation June 1988 - March 1996
Education
Fort Valley State University 1984 — 1988
BS, Computer Science
Cairo High School
Epsilon April 2013 - Present
Vertex Business Services April 2010 - February 2013
ForceV Technologies Dallas April 2010 - July 2010
Skills
CSTE, Agile Methodologies, SDLC, Regression Testing, Test Cases, Test Automation, TestComplete, SoapUI, EDI, Quality Center, Software Quality..., Test Management, XML, Black Box Testing, Manual Testing, Test Strategy, QTP, Requirements Gathering, Web Testing, Scrum, TFS, User Acceptance Testing, Release Management, LoadRunner, Test Execution, Testing, Requirements Analysis, Business Requirements, Test Planning, Unix, Oracle, Functional Testing, System Testing, Waterfall, SQL, Visio, PL/SQL, Quality Assurance, Mobile Testing, WinRunner, Agile Project Management, Defect Tracking, Selenium, Full SDLC, Software Requirements, JIRA, SharePoint, Test Estimation, End-to-end Testing, VBScript
Education
Bharathiar University
Master of Computer Applications, Computer Applications
Vertex Business Services February 2006 - Present
Costco Wholesale 2004 - 2006
Orcom Systems, Inc 1997 - 2004
Litton Computer Services 1987 - 1992
United States Air Force 1983 - 1987
US Air Force, Headquarters Manpower & Personnel Center (MPC) 1979 - 1982
Skills
DB2, SQL, SDLC, Databases, IBM iSeries, Systems Analysis, Business Analysis, RPG, Software Development, Requirements Analysis, Visio, COBOL, WebSphere MQ
Education
Community College of the Air Force 1979 — 1987
Associate of Science (A.S.), Data Processing
Angola High School
Angola High School
Chapman University
Bachelor of Science (BS), Computer Science
Vertex Business Services April 2012 - Present
Papa Johns July 2010 - February 2011
Skills
Customer Satisfaction, Customer Service, Telephone Skills, Time Management, Microsoft Office, Outlook, Microsoft Word, Microsoft Excel, Windows 7, Team Leadership, Training, Teamwork, PowerPoint, Computer Hardware, Call Centers
Education
Chattahoochee Technical College 2008 — 2010
Associates of Applied Science, Criminal Justice
Vertex Business Services October 2012 - October 2013
Vertex Business Services April 2009 - October 2012
Vertex Business Services February 2003 - April 2009
Vertex Business Services July 1996 - February 2003
Mt. Bachelor LLC October 1992 - June 1996
SAIC April 1986 - September 1992
Skills
Outsourcing, Business Analysis, Requirements Analysis, ITIL, Project Management, Vendor Management, SDLC, BPO, CRM, SharePoint, Business Process..., Process Improvement, IT Service Management, Testing, Pre-sales, ERP, Integration, Call Centers, Service Delivery, New Business Development, Leadership
Education
Grossmont College 1988 — 1989
Business Administration and Management, General
Vertex Business Services September 1999 - Present
Kinder Morgan September 1996 - September 1999
Skills
Capacity Planning, Disaster Recovery, Computer Hardware, Replicator 1, Laserfiche, Project Management, IT Operations, Technical Support, IBM iSeries, Double-Take Share, Microsoft SQL Server, Outsourcing, Oracle, Vendor Management, SharePoint, Call Centers, Data Center, Business Analysis, Process Improvement
Education
Chadron State College 1988 — 1993
Bachelor of Science, Secondary Education, Math, Computers
WNCC(Western Nebraska Community College) 1987 — 1988
Associate of Science, Math, Computers
Vertex Business Services November 1998 - Present
SunAmerica Financial Group September 1997 - October 1998
First United Bank May 1997 - August 1997
Skills
Microsoft Office 2003 &..., IBM iSeries, Microsoft OS XP and..., IBM Websphere MQ, IBM BRMS-BackUp and...
Education
Chadron State College 1989 — 1993
Bachelor of Science (BS), Management and Marketing
Fayette Resources Inc December 2014 - Present
Purpose of life healthcare agency July 2013 - December 2013
PNC June 2012 - December 2012
Vertex Business Services September 2010 - December 2011
Dunkin Donuts November 2008 - February 2010
UPMC November 2007 - November 2008
The Barbara national Institiute April 2007 - July 2007
Skills
Customer Service, Computers, Phone Skills, Customer Satisfaction, Customer Experience, Data Entry, Call Centers, Teamwork, Cashiering, Microsoft Excel, Access
Education
Point Park University 2013 — 2015
Bachelor of Applied Science (BASc), Health Services/Allied Health/Health Sciences, General
Bradford School 2006 — 2007
Associate's degree, Allied Health and Medical Assisting Services
Vertex Business Services June 2008 - June 2013
McClure Oil Corporation July 2004 - August 2007
Education
Indiana University-Purdue University at Indianapolis 2001 — 2006
BUSINESS CERTIFICATE OBTAINED, Business Administration and Management, General
Symetra April 2014 - Present
WideNet Consulting Group September 2013 - December 2013
Vertex Business Services 2005 - 2013
AdminaStar Federal June 2001 - September 2005
Skills
SDLC, Agile Methodologies, Web Integration Testing, Microsoft Office, Software Documentation, Microsoft SQL Server, Access, Adobe LiveCycle, SharePoint, SharePoint Designer, DB2, COBOL, JCL, Easytrieve, XML, TFS, HPQC, WebSphere Application..., Lombardi, OS/390, Unix, Certified Scrum Master..., System Testing, UAT coordination, User Acceptance Testing, Databases, Data Analysis, Data Warehousing, Team Leadership, Web Applications, CICS, Requirements Analysis, Release Management, Mainframe, Visio, Requirements Gathering, Disaster Recovery, Troubleshooting, IBM Mainframe, Systems Analysis, SQL
Education
Indiana University-Purdue University at Indianapolis 1994 — 2000
Bachelor of Science (B.S.), Computer Technology, 3.3
Vertex Business Services December 1991 - Present
Skills
BPO, Business Analysis, Service Delivery, Outsourcing, Requirements Analysis
Education
Hastings College
Holdrege High School
Vertex Business Services 2014 - 2014
Pennsylvania and Indiana Lumbermens Mutual Insurance Companies April 2005 - March 2010
Education
Community College of Philadelphia 2007 — 2007
Accounting and Business/Management
Edward Bok AVTS 1983 — 1986
Diploma, Business
Vertex Business Services June 2014 - Present
Education
Kennesaw State University 2011 — 2013