Fiserv Inc
Industry: Company
DescriptionFiserv, Inc. is a US provider of financial services technology. The company's clients include banks, thrifts, credit unions, securities broker dealers, leasing and finance companies, and retailers. In October 2015, American Banker and BAI ranked the company third by revenue among technology providers to U.S. banks. Headquarters: Brookfield, WI CEO: Jeffery W Yabuki Number of employees: 23,000 (April 2017) Subsidiaries: Open Solutions, Monitise, BillMatrix Corporation,
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Fiserv Inc Employees
Coventry Health Care, an Aetna Company 2011 - 2013
Alcoa April 2011 - November 2011
Community Care Behavioral Health December 2006 - June 2009
Elan Financial Services July 2004 - February 2005
Fiserv, Inc. August 2001 - September 2003
Skills
Business Analysis, Business Process, Process Improvement, Software Documentation, Windows XP, Analysis, Windows 7, Visio, Call Centers, CISCO I - Network..., CISCO II - Routing..., PC Hardware, Requirements Analysis, Integration
Education
Robert Morris University
Bachelor of Science in Business Administration, Management Information Systems
LiquidHub September 2015 - Present
Lasalle University May 2002 - Present
Capco January 2013 - August 2015
CSC August 2000 - January 2013
FiServ, Inc. December 1998 - August 2000
ASI Financial Services March 1994 - November 1998
CSC June 1986 - March 1994
AT&T June 1983 - June 1986
RCA May 1982 - June 1983
Skills
Banking, Customer Profitability, Data Modeling, Data Warehouse..., EAI, ETL, Insurance, Enterprise Architecture, Predictive Analytics, Predictive Modeling, Object Oriented Modeling, SOA, UML, XML, SQL Server, DB2, Performance Tuning, Data Warehousing, Business Intelligence, Systems Analysis, Master Data Management, Data Analysis, Microsoft SQL Server, IT Strategy, Requirements Analysis, SDLC, Solution Architecture, Databases, Unix, Business Process, Architecture, Oracle, Software Project..., Integration, Database Design, Data Integration, Software Development, Business Analysis, SQL, Visio, Requirements Gathering, PL/SQL, IT Management, SharePoint, T-SQL, Programming, Disaster Recovery, Data Migration, Strategy, Data Lakes
Education
Drexel University 1988 — 1990
MS, Computer Science
Washington University in St. Louis 1978 — 1982
BS, Computer Science
Fiserv, Inc. May 2000 - February 2014
First National Bank Alaska October 1988 - April 2000
Alaska National Bank of the North February 1975 - October 1987
Skills
Software Project..., PMP, Business Process..., PMO, Program Management, SDLC, Project Delivery, Integration, Requirements Analysis, Business Analysis, Requirements Gathering, Visio, Project Management, Process Improvement, MS Project, Team Leadership, Project Planning, Leadership, Quality Assurance, Change Management, Software Documentation, Testing, Resource Management, CRM, Risk Management, Disaster Recovery, Budgets, Training, Banking, Microsoft Office, Windows, Windows 7, Unix, Linux
Education
Broward College
Data Processing
Rollins College
Accounting and Finance
University of Alaska Anchorage
Accounting and Business/Management
Fiserv September 2012 - Present
MISO Energy May 2010 - August 2012
Fiserv, Inc. July 2009 - June 2010
Psychology Testing Lab of Purdue University January 2006 - August 2009
Department of Mathematical Sciences of Purdue University May 2008 - May 2009
National Television of Cambodia May 2008 - August 2008
Skills
Perl, PTC Pro/Engineer, C++ Language, Maple, Pspice, Matlab, Microsoft Office, SAS Programming, SQL, PHP, Visio, Dreamweaver
Education
Indiana University-Purdue University at Indianapolis 2012 — 2014
Master of Science (MS), Electrical and Computer Engineering
Indiana University-Purdue University at Indianapolis 2005 — 2009
Bachelor of Science (BS), Electrical Engineering
SunGard Public Sector May 2010 - Present
NCR Corp August 2008 - February 2010
eFunds June 2007 - October 2007
Fiserv Inc October 2000 - May 2007
Fiserv 2001 - 2007
Fiserv CBS Worldwide 2000 - 2007
Fiserv Inc April 2004 - July 2005
BAport Technologies April 2000 - September 2000
American Computer Technologies August 1997 - April 2000
National Recovery Institutes Group August 1995 - August 1997
Skills
VSS, XML, Visual Basic, Visual Studio, JavaScript, Application Development, Crystal Reports, Object Oriented Design, .NET, ASP, DHTML, XSLT, C#, SQL Server, HTML, ColdFusion, XSL, GUI, VBScript, Middleware, User Interface Design, WCF, SOA, TFS, ASP.NET, IIS, Agile, WPF, Software Development, SQL, Agile Methodologies, Requirements Analysis, Web Applications, SDLC, Databases, System Architecture, Data Modeling, Microsoft SQL Server, SharePoint, MySQL, Software Engineering, OOP, Software Project..., Unit Testing, VB.NET
Education
University of Florida 1979 — 1983
BS, Engineering Science
University of Florida 1979 — 1983
Bachelor of Science, Engineering Science
World Wide Technology January 2015 - Present
AHEAD May 2012 - December 2014
BMC Software July 2010 - May 2012
EMC Corporation December 1999 - July 2010
Team Technologies November 1998 - December 1999
Fiserv, Inc. January 1997 - November 1998
Skills
Cloud Computing, Data Center, IT Service Management, Virtualization, Information Technology, Solution Selling, SaaS, Enterprise Software, Complex Sales, Salesforce.com, Direct Sales, Storage, Disaster Recovery, Cross-functional Team..., Sales Process, Business Continuity, vSphere with Operations..., Lead Generation, Integration, Strategy, Account Management, Telecommunications, Managed Services, Professional Services, Management, Channel Partners, Pre-sales, Consulting, Storage Area Networks, Storage Virtualization, Business Alliances, Infrastructure, Go-to-market Strategy, Leadership, Storage Solutions, Sales, SAN, Security, Business Intelligence
Education
Iowa State University 1987 — 1991
BA - Liberal Arts, Business/Corporate Communications
Ames High School 1984 — 1986
Fiserv, Inc. 2013 - 2013
IBM 2001 - 2012
Skills
Certified Associate in..., Project Management..., Microsoft Project, Microsoft Office, Project Planning, Contract Management, Contracts Administrators, Siebel, Oracle, SAP, SharePoint, Lotus Notes, Visio, Access
Education
Drexel University - College of Business and Administration 1996 — 2001
Bachelor of Science (B.S.), Management Information Systems & Operations Management
Fiserv. Inc. August 2011 - Present
Spectrum Comm Inc April 2009 - April 2010
United States Air Force June 2003 - June 2009
Skills
GMC PrintNet T, Microsoft Office, Variable Data Printing, Financial Print..., Business Analysis, Project Planning, Scripting, System Integration..., Quality Assurance, Security System Design, Security Systems..., Enterprise Network..., Information Security..., Software Design, MS-DOS, Linux, Basics of Unix, Access Database, Business Communications, Integration, Process Improvement, Databases, Software Project..., XML, Requirements Analysis, Software Documentation, Project Management, Security, Requirements Gathering, Visio, Visual Basic, Leadership, Software Development, Enterprise Software
Education
Community College of the Air Force 2003 — 2009
Informnation Technology
Southeastern Technical College 2001 — 2003
CIS Certified Internet Webmaster Associate, Information Technology
Fiserv, Inc. March 2010 - Present
Igloo Corporation October 2008 - March 2010
Levi Strauss & Co. June 2003 - October 2008
Intesys Technologies, Inc. - Division of Textron June 1997 - June 2003
Rubbermaid October 1996 - June 1997
Skills
Supply Chain..., Supply Chain Management, Global Sourcing, Strategic Sourcing, Outsourcing Management, Logistics, Procurement, Purchasing, Cross-functional Team..., Warehouse Management, Inventory Management, Six Sigma, Supplier Quality..., Distribution Center..., Management, Sourcing, Outsourcing, Supply Chain, Leadership, 3PL, Retail, Vendor Management, Business Process, Process Improvement, Operations Management, Forecasting, Supply Management, Continuous Improvement, Change Management, Contract Negotiation, Strategy
Education
North Carolina State University
Six Sigma, Six Sigma Black Belt Certification
Arizona State University 1992 — 1996
BSIE, Industrial Engineering Management Information System
Fiserv, Inc. July 2013 - Present
BMO Harris Bank 2007 - 2013
BMO Harris Bank (formerly M&I Marshall & Ilsley Corporation) 2000 - 2006
ASQ 1992 - 2000
Skills
Business Analysis, Process Improvement, Requirements Gathering, Business Process Mapping, Project Management, Manage Client..., Test Scripts, Functional Testing, User Acceptance Testing, User Documentation, User Guide Creation, End User Training, Website Redesign, Website Development..., User Experience, Web Content Management, Vignette CMS, Technology Change..., Self Directed Work Teams, Process Coach, Customer-focused, Quality Oriented, Dedication to..., Close Attention to..., Credit, Team Leadership, Training
Education
Milwaukee Area Technical College
Print/Publishing Program
Northwestern University School of Continuing Studies
Business Analyst Certificate
University of Wisconsin - Milwauke School of Continuing Education
Project Management Certificate, Advanced Project Management Certificate
Investors Bank April 2013 - Present
Fiserv, Inc. May 2011 - March 2013
Millennium bcpbank 2007 - 2010
Millennium bcpbank 2004 - 2007
Millennium bcpbank 2003 - 2004
Millennium bcpbank 2001 - 2003
FAA Eastern Region FCU 1997 - 2001
Education
Seton Hall University 1996 — 2000
B.A., Business Management
Florida Institute of Technology 2008 — 2013
Master's degree, Information Technology
Fiserv April 2007 - Present
UNITED PARCEL SERVICE INC February 1996 - Present
Fiserv, Inc. November 2003 - June 2007
EBIX, INC November 2003 - April 2007
FISERV BANK SOLUTIONS November 2003 - April 2005
Skills
Help Desk Management, Technical Writing, Document Imaging, Technical Documentation, Technical Analysis, Technical Project..., Virtualization, Software Installation, Software Implementation, Software Training, Software Testing, SQL, Home Networking, Wireless Networking, PC Networking, Antivirus, Disaster Recovery, Project Management, Help Desk Support, Networking, Testing, Data Analysis, Data Warehousing, Financial Services, Windows Server, Web Services, Customer Service, Technical Support, Microsoft Technologies, TCP/IP, Software Documentation, VMware, Servers, Security, IIS, VPN, Hands-on Training, Troubleshooting, Hardware, Computer Hardware, Unix, Active Directory, Visio, SharePoint, Windows 7, Operating Systems
Education
Milwaukee Area Technical College 1998 — 2001
Associates, Computer Programming
WASHINGTON HIGH SCHOOL 1990 — 1994
Diploma, Computer Programming
Roland Miguel Galleries January 2013 - Present
American Cancer Society 2003 - Present
FISERV, INC. November 1992 - April 2003
Skills
Business Analysis, Analysis, Operations Management, Strategic Planning, Customer Relations, Coaching, Budgeting, Change Management, Problem Solving, Public Speaking, Microsoft Office, Excel, PowerPoint, Word, Account Management, Project Management, Budgets, Microsoft Excel, Microsoft Word, Management, Customer Service, Training, Accounting, Team Building, Nonprofits, Financial Analysis, Leadership, Process Improvement, Leadership Development, Risk Management, Business Development, Business Planning, Recruiting, Human Resources
Education
University of Central Oklahoma 2012 — 2016
Oklahoma State University 1988 — 1989
N/A
University of Central Oklahoma
iLEVEL Solutions April 2014 - Present
iLevel Solutions April 2013 - March 2014
Fiserv Inc. June 2010 - April 2013
Waddell & ReedLincoln, Nebraska November 2009 - March 2010
Tier One Bank May 2007 - May 2009
Skills
Banking, Relationship Management, Banking Software, Commercial Banking, Retail Banking, Series 63, Client Service, Building Relationships, Banking Relationships, Training, Banking Technology, Financial Advisory, Wholesale Banking, Consultancy Services, Wealth Management, Self Starter, Fast Learner, Bank Secrecy Act, Competitive Strategies, USA PATRIOT Act, OFAC, KYC, AML, Phishing, Series 6, Series 65, Salesforce.com, Finance
Education
University of Nebraska-Lincoln 2005 — 2009
Bachelor of Science, Business Administration; Finance
Fiserv, Inc. February 2015 - Present
Fiserv, Inc. April 2013 - January 2015
Foot Solutions, Inc. April 2008 - October 2012
Footcare Associates, Inc. January 2005 - March 2008
Skills
General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Financial Reporting, Accounting, Payroll, Auditing, Bank Reconciliation, SAP Business One, Microsoft Office, Analysis, Internal Controls, Inventory Management, SAP, Financial Statements, Outlook, Account Reconciliation, Process Improvement, US GAAP, ERP, Journal Entries, Microsoft Excel, Teamwork, Sales & Use Tax, Legal Contract Review, Revenue Recognition, Budgets, QuickBooks, Process Implementation, Month End Close, Quick & Eager Learner, SAP FI, Balance Sheet, P&L review, Property Tax, HST, Mac OS
Education
Georgia State University 2015 — 2016
CPA Educational Requirements
University of Economics in Wroclaw 1997 — 2002
Master of Business Administration (MBA)
Georgia Perimeter College 2004 — 2005
Associate of Science (A.S.)
LearnSAP.com 2012 — 2013
FICO Training
University of Central Florida August 2013 - Present
McGladrey December 2010 - August 2013
Deloitte & Touche January 2007 - September 2010
Fiserv, Inc. 2010 - 2010
Skills
GAAP, Auditing, Accounting, Internal Controls, Microsoft Excel, US GAAP, SEC filings, Budgets, Account Reconciliation, Accounts Payable, Financial Reporting, CPA, External Audit, Financial Accounting, Sarbanes-Oxley Act, Internal Audit
Education
Bentley University 2006 — 2007
Master of Science in Accountancy (High Distinction)
University of Central Florida - College of Business Administration
Bachelor of Science - Accounting
Fiserv, Inc. June 2015 - Present
GameStop, Inc. January 2015 - April 2015
Prudential Financial (Architect/Developer) March 2003 - September 2014
Prudential Financial (Manager) March 2003 - September 2014
Skills
Enterprise Architecture, Application Architecture, IT Management, C#, ASP.NET, MVC, WPF, WCF, SOA, Continuous Integration, ASP.NET Web API, MVVM, Windows Azure, ADO.NET, LINQ, JavaScript, Software Project..., HTML, TFS, REST, TeamCity, Unit Testing, SOLID Principles, Enterprise Design..., OOP, GoF Patterns, ASP.NET AJAX, VB.NET, Process Improvement, Systems Analysis, Microsoft SQL Server, SQL, IT Strategy, SDLC, Integration, Visio, SharePoint, Web Development, Server Administration, Network Administration, Entity Framework, ReSharper, Data Warehousing, Octopus, Business Requirements, Requirements Gathering, Requirements Analysis, Business Analysis
Education
Colorado State University
TD June 2014 - Present
Project Management Institute April 2012 - Present
TD February 2013 - December 2013
FISERV, INC September 2007 - April 2012
JPMorgan Chase October 1988 - December 2005
Skills
PMP certified, Master of Science in..., Skilled in project..., Unix Operating Systems, Web Services, Team Building, Team Leadership, Team Management, Cross-functional Team..., Virtual Teams, Foreign Languages, Sponsor Management, Project Delivery, Full SDLC, Six Sigma, CMMI, Agile Project Management, Microsoft Technologies, Microsoft Project, Mobile Technology, Database and..., Communication Skills, Crisis Management, Software Project..., MS Project, Project Planning, Project Coordination, Weblogic, Web Project Management, Certified ScrumMaster, PMP, Scrum, Business Analysis, Data Center, Disaster Recovery, IT Management, ITIL, Integration, Process Improvement, Requirements Gathering, Project Management, SDLC, Leadership, Sponsorship, Visio, Unix, WebLogic
Education
Villanova 2008 — 2009
Master of Science UMT; Master Certification, Project Management
Gwynedd Mercy College PA Gwynedd
BSBA, Business Administration and Management, General
University of Management and Technology
Master of Science (MS), Project Management
Fiserv, Inc. January 2009 - Present
Skills
Software Quality..., Quality Center, Leadership, Management, QTP, Agile Methodologies, Regression Testing, Quality Assurance, SDLC, Test Planning, Software Project..., Test Automation, User Acceptance Testing, Oracle, Business Analysis, Requirements Gathering, Vendor Management, Requirements Analysis, Software Development, SQL
Education
Mercer University - Stetson School of Business and Economics
MBA, Business Administration and Management, General
Spelman College
Bachelor of Science Degree, Computer Science
Compass Professional Health Services September 2013 - Present
DG June 2010 - September 2013
BillMatrix (FiServ) July 2007 - June 2010
Fiserv Inc July 2007 - June 2010
Hyphen Solutions March 2006 - April 2007
Clearview Staffing Software July 2003 - March 2006
Macromedia 2001 - 2001
Skills
Agile Methodologies, Project Management, Account Management, Software Project..., SDLC, Leadership, CRM, Enterprise Architecture, Team Leadership, Program Management, Software Quality..., Management, Software Documentation, Change Management, Requirements Analysis, Software Development, IT Strategy, PMP, Training, Requirements Gathering, IT Management, SharePoint, Cross-functional Team..., Visio, Project Planning, E-commerce, Business Process..., Risk Management, Process Improvement, Agile Project Management, Microsoft Excel, Release Management, Enterprise Software, Databases, MS Project, Business Intelligence, Cloud Computing, PMO, Telecommunications, Integration, Quality Assurance, Product Management, SQL, Data Center, Analytics, Vendor Management, Business Process, SSRS, XML, Microsoft SQL Server
Education
University of North Texas 1996 — 1999
BBA, Business Management
Real estate
Licensed Sales Agent, Real Estate
North Garland High School
Safeco Insurance March 2013 - Present
Farm Bureau Insurance January 2012 - March 2013
Career Technical College January 2011 - December 2011
Fiserv Inc. June 2010 - August 2010
Evans Oil May 2007 - May 2010
Skills
Cold Calling, Customer Relations, Consultative Selling, Time Management, Insurance, Term Life Insurance, Whole Life, Customer Satisfaction, Interviews, Leadership, Networking, Retail, Sales, Selling, Training, Call Centers, Recruiting, Team Building
Education
University of Louisiana at Monroe 2006 — 2010
Business, Management
Citrix November 2012 - Present
Citrix July 2012 - November 2012
Bytemobile April 2012 - June 2012
Ortiva Wireless August 2008 - April 2012
Get 1 Free Magazine January 2005 - August 2008
AT&T Government Solutions (formerly General Research Corporation International) June 2000 - July 2002
AT&T Government Solutions (formerly General Research Corporation International) July 1997 - June 2000
Fiserv, Inc. January 1993 - June 1997
Skills
System Administration, TCP/IP, Cisco, Wireless, Customer Service, Telecommunications, Brocade, Software Installation, Unix, FreeBSD, Solaris, Red Hat Linux, Debian, SNMP, IBM Servers, Dell PowerEdge Servers, MySQL, Software-defined..., PCRF, Cisco Technologies, Switches, System Deployment, VPN, Integration, Networking, Linux, Disaster Recovery, Servers, Network Design
Education
San Diego State University-California State University 1991 — 1992
MBA, Information Decision Systems
San Diego State University-California State University 1987 — 1991
BS, Management
Grossmont College 1986 — 1987
AA, General
Retired September 2015 - Present
Pathfinder Bank June 2011 - August 2015
Wilber National Bank June 2007 - May 2011
Fiserv, Inc. 1995 - 2007
The Chase Manhattan Bank 1985 - 1995
Skills
Strategic Financial..., SEC filings, Financial Analysis, Banking, Accounting, Credit, Financial Reporting, Financial Modeling, Sarbanes-Oxley Act, Cash Management, Finance, Internal Controls, Managerial Finance, Budgets, Risk Management, Corporate Finance, Mergers & Acquisitions, Auditing, Internal Audit, Treasury Management, Due Diligence
Education
Rensselaer Polytechnic Institute - The Lally School of Management and Technology 1976 — 1978
MBA, Finance and Operations Analysis
Saint Bonaventure University 1969 — 1973
BS, Physics
Fiserv, Inc. December 2012 - Present
Paperwork Hero 2010 - December 2012
CheckFree Investment Services 2003 - 2006
CheckFree Investment Services 2000 - 2003
BL Companies 1996 - 2000
Skills
Financial Reporting, Budgeting, Career Management, QuickBooks ProAdvisor, Financial Analysis, Resume Writing, Interviewing, Bookkeeping, Accounting, Training & Development, Quickbooks, Reporting & Analysis, Accounts Payable, Accounts Receivable, Budgets, Invoicing, Interpersonal Skill, Training, Business Analysis, Employee Training, Project Management, Strategic Planning, Finance, Analysis, Leadership, Program Management, Cross-functional Team..., QuickBooks, Forecasting, Process Improvement, Interviews, Management
Education
Fairleigh Dickinson University 1995 — 1996
M.B.A., Business Management
Fairleigh Dickinson University 1993 — 1995
B.S., Business Management
Drexel University - College of Business and Administration 1990 — 1993
Dougherty Sprague Enterprises Inc. October 2014 - Present
Dougherty Sprague Environmental Inc. August 2011 - October 2014
Fiserv, Inc. August 2008 - February 2011
Carreker Corporation / CheckFree Corporation April 2000 - August 2008
Sterling Software July 1997 - April 2000
Texas Instruments Software August 1995 - July 1997
Education
Our Lady of the Lake University 1991 — 1995
Bachelor of Arts, Computer Information Systems, Mathematics
John Jay High School 1987 — 1991
Lakeland Regional Health System February 2011 - Present
FISERV, INC. February 2002 - February 2009
EDS, an HP company January 1997 - January 2001
CMS TEMPRO RESOURCES January 1995 - January 1997
INTRACOMP GROUP January 1993 - January 1995
HANSON BEVERAGE, INC. January 1991 - January 1993
ALLIED SIGNAL, INC. January 1987 - January 1991
ALLIED SIGNAL, INC. January 1983 - January 1987
ALLIED SIGNAL, INC. January 1980 - January 1983
U.S. AIR FORCE January 1976 - January 1983
Education
Indiana University South Bend
Bachelor, General Studies; Concentrations in Business and Computer Science
Villanova University
Master Certificate, IT/IS Project Management
DICK'S Sporting Goods March 2014 - Present
RE/MAX Select Realty January 2014 - Present
DICK'S Sporting Goods June 2012 - March 2014
DICK'S Sporting Goods February 2009 - June 2012
DICK'S Sporting Goods November 2004 - January 2009
Fiserv, Inc. April 2000 - November 2004
Education
Mercyhurst University 1994 — 1996
Bachelor of Arts, Business Management
Community College of Allegheny County 1991 — 1993
Associate of Science, Liberal Studies
Pittsburgh Central Catholic High School 1987 — 1991
U.S. Bank September 2014 - Present
St. Louis County April 2014 - Present
Ungerboeck Software International March 2013 - March 2014
Fiserv, Inc. 1996 - 2012
Fiserv, Inc June 2002 - June 2005
Rural Community Insurance Services (Wells Fargo) February 1995 - March 1996
Skills
Software Documentation, Technical Writing, Testing, Quality Assurance, Training, Manuals, Programming, FrameMaker, Customer Service, RoboHelp, Online Help, Technical Documentation, Visio, SnagIt, Agile Methodologies
Education
Dakota State University 1988 — 1993
Bachelor of Science (BS), English for Information Systems
Smart Source LLC June 2014 - Present
FISERV INC July 1991 - May 2014
Fiserv Output Solutions-Milwaukee/Seattle January 2008 - April 2014
Fiserv DirectSource February 2006 - January 2008
Fiserv DirectSource September 2005 - February 2006
Fiserv DirectSource January 1995 - September 2005
Fiserv Forms & Graphics January 1993 - January 1995
Fiserv Forms & Graphics July 1991 - January 1993
Skills
Process Improvement, Strategic Planning, Business Analysis, Management, Customer Service, Budgets, Microsoft Office, Microsoft Excel, Research, Project Management, Leadership, Analysis, Budget, PowerPoint, Public Speaking, Team Building, Windows, Software Documentation, Troubleshooting, Training, Enterprise Software, System Administration
Education
University of Nebraska-Lincoln
Bachelor's Degree, Business Administration-Accounting Specialization, Magna Cum Laude
Kony, Inc. August 2012 - Present
IDEX Corporation July 2011 - August 2012
David Browne Associates March 1996 - August 2012
Fiserv, Inc. March 2004 - September 2010
NCR June 2007 - December 2007
Aurum Technology October 2002 - May 2003
Workpump April 2000 - September 2002
The Walt Disney Company September 1999 - April 2000
AT&T March 1998 - September 1999
Westinghouse Electric Company June 1997 - March 1998
Skills
SharePoint, Project Management, Software Documentation, Agile Methodologies, Visio, Marketing Communications, Business Analysis, Technical Writing, CRM, Strategic Planning, RoboHelp, Needs Analysis, Published Author, Program Management, Content Management, Process Consulting, FrameMaker, Software Development, Internet Entrepreneur, Online Help, Mobile Applications, Cross-functional Team..., Testing, Technical ..., Successful Business..., Sales Creator, Tortoise SVN, Github, Technical Documentation, Enterprise Software, Business Process, Training, Technical Communication, Management, User Experience, Leadership, Proposal Writing, Content Development, Manuals, Microsoft SQL Server, Information Architecture, Telecommunications, SDLC, Adobe Acrobat, SaaS, Requirements Gathering, Agile Project Management, Software Project..., Usability, Requirements Analysis
Education
Heriot-Watt University 1988 — 1989
MBA
Phillip Crosby Quality College 1984 — 1984
Executive Quality Management
American University 1973 — 1975
Communications
U.S. Dept of Defense Information School 1972 — 1973
Broadcast and Photo Journalism
University of Central Florida 1969 — 1972
Communications and geology
ScanTech H August 2011 - Present
DAT Information Services April 2011 - August 2011
Fiserv, Inc. March 2003 - April 2011
GBS Technical Solutions, Inc. 2002 - 2003
Enterpulse 1998 - 2003
AnyTransactions, Inc. January 2000 - 2002
IBM 1996 - 1998
Skills
Project Management, Integration, Software Development, Testing, Business Intelligence, SDLC, Data Center, Disaster Recovery, Agile Methodologies, Enterprise Software, Quality Assurance, Security, Management, Process Improvement, Product Development, Strategy, Business Analysis, IT Management, SaaS
Education
Georgia State University - J. Mack Robinson College of Business 2008 — 2009
Master of Science Managing Information Technology, Information Technology
Georgia State University
The Tennessee Credit Union September 2015 - Present
NW Capital Management (subsidiary of NWFCU) June 2009 - December 2014
NASA Federal Credit Union January 2005 - June 2009
Fiserv Inc. November 2001 - February 2004
Fiserv Inc. July 1995 - October 2001
Skills
Brand Management, Integrated Marketing..., Marketing Strategy, Strategic Planning, Marketing Communications, CRM, Digital Marketing, Direct Marketing, Creative Writing, Email Marketing, Website Promotion, Advertising, Data Analysis, Program Management, Marketing, Leadership, Product Management, Business Development, Corporate Communications, Public Relations, Strategy
Education
University of Pittsburgh
B.S., Business Administration; Marketing
SHL Talent Measurement from CEB 2014 - Present
Fiserv, Inc January 2001 - August 2014
CUSA Technologies January 1996 - January 2001
CUSA Technologies Inc May 1995 - January 1996
Skills
Sales Operations, Solution Selling, Selling, Sales, Enterprise Software, Customer Retention, Account Management, CRM, Product Management, Cross-functional Team..., Business Intelligence, Sales Management, Leadership, Negotiation
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1991 — 1995
BS, Business Admin.
Fiserv, Inc. March 2010 - Present
Fiserv/IPS-Sendero January 2001 - March 2010
Fiserv/IPS-Sendero January 1995 - December 2000
Fiserv and Citicorp Information Resources January 1991 - December 1994
Citicorp Information Resources July 1983 - December 1990
Burroughs Corporation May 1978 - July 1983
Skills
Project Management, Budgets, Financial Analysis, Banking, CRM, Business Analysis, Business Alliances, SaaS, Payment Systems, Strategy, Product Management, Vendor Management, Business Development, Enterprise Risk..., Professional Services, Change Management, Strategic Planning, Marketing Strategy, Electronic Payments, Enterprise Software, Thought Leadership, Team Building, Payment Card Processing, Financial Services, Management, Strategic Partnerships, Loans, Program Management, Account Management, Sales, SDLC, Product Marketing, Business Strategy, Mergers, Sales Management, Solution Selling, Software Project..., Portfolio Management, Process Improvement, Payments, Integration, Risk Management, Performance Management, Salesforce.com, Analytics, Business Intelligence, Outsourcing, Team Leadership, Executive Management, IT Strategy
Education
Ball State University - College of Business 1974 — 1978
BS, Management and GBA
Fiserv, Inc January 2014 - Present
Fiserv, Inc. January 2010 - December 2013
Fiserv, Inc. April 2009 - January 2010
Fiserv, Inc. August 2001 - February 2009
Fiserv, Inc. August 1995 - September 2001
J.P. Morgan Chase 1987 - 1995
Johnson Controls 1979 - 1986
Skills
Financial Services, Information Processing, Banking, Finance, Strategic Financial..., Pricing, Strategic Planning, Corporate Finance, Sales, Sarbanes-Oxley Act, Mergers, Financial Analysis, Financial Modeling, Process Improvement, Forecasting, Mergers & Acquisitions, Accounting, Budgets, Contract Negotiation
Education
Keller Graduate School
MBA, Business/Accounting
Marquette University
Business Administration, Finance
Aurora Health Care July 2013 - Present
Wyss Technology Consulting, LLC April 2013 - Present
Fiserv February 2012 - March 2013
Fiserv, inc. June 2010 - January 2012
Fiserv, Inc. January 2008 - June 2010
Fiserv January 2001 - January 2008
Fiserv December 1980 - January 2001
Fidelity National Information Services November 1996 - May 1997
Skills
Vendor Management, Disaster Recovery, IT Strategy, SDLC, Data Center, Enterprise Architecture, Process Improvement, Integration, Governance, Requirements Analysis, IT Management, SharePoint, Project Portfolio..., Enterprise Software, Outsourcing, Security, Business Process, Information Technology, ITIL, Business Analysis, Program Management, Leadership, Strategic Planning, Professional Services, Business Process..., Business Strategy, Project Management, Software Development, Business Intelligence, Change Management, PMO, Strategy, CRM, PMP, Software Project..., Resource Management, Cross-functional Team..., Executive Management, IT Service Management, SaaS, Cloud Computing, Banking, Business Continuity, Mergers & Acquisitions, IT Operations, Infrastructure, Solution Architecture, Product Management, Consulting, Data Warehousing
Education
Loyola University of Chicago 2000 — 2002
MBA, Business, Management, Marketing, and Related Support Services
ITIL v3 Foundation Certifed
Graphic Packaging International December 2012 - Present
The Vidrines July 2010 - January 2012
Professional Land Surveying, Inc. August 2009 - September 2010
Fiserv, Inc. June 2009 - August 2009
Gas Masters of America, Inc. January 2008 - March 2009
Shiloh Creek Resources, Inc. January 2008 - March 2009
Gail M. Hall, CPA May 2007 - August 2008
The Berry Company July 2001 - May 2006
CenturyTel 1998 - 2000
Skills
Payroll, Networking, Accounts Payable, Software Documentation, Royalties, Project Coordination, Tax Accounting, Oil/Gas, IT Operations, PMI, Account Reconciliation, System Administration, Accounting, Windows Server, Databases, Active Directory, Budgets, QuickBooks, Management, Troubleshooting, General Ledger, Microsoft Office, Analysis, Process Improvement, Microsoft Excel, Research, Finance, Microsoft Word, Accounts Receivable, Training, Disaster Recovery
Education
University of Louisiana at Monroe 2010 — 2011
MBA, Business Administration and Management, General
University of Louisiana at Monroe 2006 — 2009
B.B.A., Business Administration, Psychology
Louisiana Tech University 1997 — 1998
Coursework, Biomedical Engineering and Chemistry
West Monroe High School 1994 — 1997
Louisiana Delta Community College
Coursework, General Business
Fiserv, Inc. October 2001 - Present
Fiserv, Inc. February 2000 - October 2001
TowerComm, Inc. January 1995 - January 2000
Bank One, Lima, NA October 1992 - January 1995
Diamond Savings & Loan April 1985 - October 1992
Burroughs Corporation October 1983 - April 1985
Kalamazoo County, MI April 1983 - October 1983
Elevators Mutual Insurance April 1981 - April 1983
Skills
Data Processing, IT Management, SDLC, Vendor Management, Software Development, Business Analysis, Integration, Requirements Analysis, Database Design, Microsoft SQL Server, SQL, Cross-functional Team..., Process Improvement, Enterprise Software, Business Intelligence, Enterprise Architecture, Agile Methodologies
Education
Northwestern Business College 1980 — 1982
Business Data Processing
Hope College 1979 — 1980
Chemistry / Computer Science
Fiserv, Inc February 2013 - August 2013
Sigma Chi Fraternity- Kappa Epsilon Chapter, University of Delaware September 2011 - May 2012
Lisa Orbach, DDS December 2011 - January 2012
Education
University of Delaware 2009 — 2014
Combined Transport Logistics Ltd January 2015 - Present
Knife River Corporation July 2013 - July 2014
Knife River Corporation July 2013 - July 2014
City of Phoenix Oregon December 2012 - July 2013
Musician's Friend July 2010 - December 2011
Fiserv, inc October 2000 - February 2010
Qwest March 1989 - November 1999
Skills
Accounting, Accounts Receivable, Outlook, Microsoft Excel, Customer Service, Auditing, Accounts Payable, Analysis, General Ledger, Financial Reporting, Cash Flow, Time Management, Financial Analysis
Education
University of Phoenix
Business/ Criminal Justice
Moudgal Advisory Services 2008 - Present
Trignon Health January 2010 - Present
Innovative Composite Solutions September 2011 - Present
Fiserv, Inc. 2006 - 2008
CareGain November 2002 - January 2006
EDS 1988 - 2002
Skills
Product Management, Strategy, Start-ups, Venture Capital, Agile Methodologies, Software Development, Healthcare, Product Marketing, Business Analysis, Business Development, Product Development, Outsourcing, Executive Management, Entrepreneurship, Strategic Partnerships, Business Strategy, IT Strategy, CRM, Integration, Cloud Computing, Sales, Consulting, Analysis, Marketing Strategy, Professional Services, Leadership, Mobile Devices, Management, Competitive Analysis, Enterprise Software, P&L Management, Management Consulting, E-commerce, Software Project..., Mergers & Acquisitions, Program Management, SaaS, Project Management, Vendor Management, Strategic Planning, Cross-functional Team..., Mobile Applications, Go-to-market Strategy, Analytics, Business Intelligence
Education
New York University - Leonard N. Stern School of Business 1996 — 1999
MBA, International Business
Bangalore University 1984 — 1986
MSc, Mathematics
University of Phoenix September 2009 - Present
NutraConsults, LLC 1999 - Present
American Dietetic Association 1982 - Present
Fiserv, Inc. 2005 - 2008
Crittenton Weight Management 1998 - 2003
McLaren Weight Management/Lapeer Weight Management 1993 - 1999
Skills
Wellness, Fundraising, Nutrition, Nutrition Education, Health Education, Fitness, Leadership, Teaching, Blogging, Self-publishing, Wellness Coaching, Motivational Speaking, Editing, Public Speaking, Corporations, Nutritional Counseling
Education
Michigan State University 2003 — 2007
MA, Health and Risk Communications
Lawrence Technological University 2001 — 2003
Michigan State University 1979 — 1982
Bachelor of Science (BS), Dietetics/Dietitian
Metra February 2012 - Present
MK Business Solutions Inc. November 2003 - December 2013
IL SBDC at College of DuPage September 2010 - December 2010
Fiserv, Inc. November 1989 - November 2003
Fipsco, Inc. March 1984 - November 1989
Skills
Business Continuity, Disaster Recovery, Training, Business Continuity..., Enterprise Planning, Communications, Marketing Communications, Sales, Emergency Response..., Writing, Technical Writing, Client Relationship..., Account Management, Project Management, Collaborative Problem..., Team Leadership, Cross-functional Team...
Education
DePaul University
BA, Business, Liberal Arts
Bobalew Ventures February 2007 - Present
RSA Mortgage Solutions January 2003 - March 2007
Fiserv, Inc. March 2001 - March 2007
Remarketing Services of America, Inc. September 1991 - March 2007
DaimlerChrysler 1999 - 2001
Daimler Benz October 1996 - March 1999
Mercedes Benz Credit Corporation 1996 - 1999
debis Financial Services 1996 - 1999
Marine Midland Bank 1986 - 1991
Skills
Entrepreneurship, Strategic Planning, Process Improvement, Coaching, Team Building, Organizational..., Risk Management, Sales Management, Business Strategy, Leadership, Business Planning, Insurance, Negotiation, New Business Development, Change Management, Strategy, Strategic Partnerships, Start-ups, Real Estate, Project Management, Program Management, Portfolio Management, Operations Management, Marketing, Management, Leadership Development, Finance, Executive Management, CRM, Business Development, Business Analysis
Education
Canisius College 1988 — 1989
MBA
Canisius College 1985 — 1988
BA
Williamsville East High School 1979 — 1983
Regents
GWC Warranty May 2015 - Present
EasyCare/Automobile Protection Corporation May 2015 - Present
NCR Corporation 2014 - May 2015
MarketPro January 2014 - March 2014
Xerox Audio Visual Solutions April 2013 - November 2013
Fiserv, Inc. July 2011 - February 2013
CareerBuilder.com December 2003 - July 2011
Skills
Talent Acquisition, Talent Management, Recruiting, Candidate Generation, Human Resources, New Hire Orientations, Relationship Management, Customer Service, Account Management, Quality Assurance, Sales, Salesforce.com, Applicant Tracking..., Leadership, Management, Strategy, Temporary Placement, Program Management, Networking, Interviews, Process Improvement
Education
Keller Graduate School of Management of DeVry University
Master of Human Resource Management, Human Resources Management
Georgia State University
Bachelor of Arts, Journalism
American Electric Power September 2008 - Present
Bare Escentuals June 2008 - September 2012
Fiserv, Inc. April 2000 - June 2007
Worthington Libraries April 2006 - April 2007
Exact Software April 1995 - March 2000
Infor Global Solutions January 1994 - February 1995
Skills
Document design, Layout, Typography, Formatting, Writing, Editing, Microsoft Word, Adobe Acrobat, Adobe Fireworks, SnagIt, PowerPoint, Outlook
Education
Cedarville University 1989 — 1993
Bachelor's Degree, English, Technical and Professional Communication
Capital University Law School 2001 — 2002
Post-Baccalaureate Professional Certificate, Paralegal Studies
TEKsystems May 2015 - Present
TigerDirect.com September 2014 - May 2015
SunTrust Mortgage May 2013 - August 2013
The CSI Companies January 2013 - May 2013
Fiserv, Inc. November 2011 - September 2012
Cabela's World's Foremost Bank August 2010 - October 2011
TierOne Bank July 2005 - June 2010
Skills
Help Desk Support, Service-now.com, Programming & Analysis, Java, JavaFX, SQL, Customer Service, Microsoft Office, C, HTML, CSS, Python, SQLite, Visual Studio, Eclipse, Hardware Diagnostics, Computer Networking, PC Custom Builds, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Visio, Visio, Microsoft Outlook, Microsoft SQL Server, Access, WebEx, Bomgar, HeavyLoad (CPU Diag), MemTest (RAM Diag), Hard Disk Sentinel (HDD..., Prime 95 (CPU Diag), CoreTemp (CPU Diag), Acronis True Image, Miray HD Clone..., Malwarebytes, Super AntiSpyware, Testing, Training, Business Process, Banking, Budgets, Invoicing, QuickBooks, Loans
Education
Valencia College 2014 — 2016
Associates of Science, Computer Programming and Analysis
Nebraska Wesleyan University 2000 — 2004
Bachelor's, Music
Fiserv, Inc February 1992 - July 2015
Bank One June 1990 - February 1992
Marine Bank Services Corp February 1985 - June 1990
Gavarti Associates July 1983 - February 1985
AT&T March 1976 - July 1983
AT&T November 1970 - February 1976
Education
University of St. Thomas 1979 — 1982
MBA, Finance
University of Minnesota-Twin Cities 1972 — 1979
BSB, Business
Technology / Operations Consulting January 2014 - Present
Vector Oncology June 2006 - January 2014
Fiserv, Inc. January 2002 - June 2006
JPMorgan Chase January 2000 - January 2002
Northwestern University November 1998 - January 2000
Phillips Consulting Group May 1995 - November 1998
Skills
Leadership, Vendor Management, Change Management, Management, Strategy, Business Strategy, Healthcare, Process Improvement, Business Analysis, Management Consulting, ITIL, Business Development, IT Strategy, CRM, Program Management, Operations Management, Business Intelligence, New Business Development, Public Speaking, Turn Around Management, Strategic Leadership, Project Management, Consulting, P&L Management, Organizational..., Entrepreneurship, Strategic Planning &..., Business Growth, Start-ups, Strategic Planning, SaaS
Education
Auburn University
Faulkner University
BS / BS
University of Southern Mississippi
Penn State University, Smeal College of Business
Total System Services, Inc. (TSYS) September 2013 - Present
Walt Disney World January 2012 - Present
TSYS 2013 - 2013
TSYS 2013 - 2013
Image Document Technologies July 2011 - December 2011
American Express October 2010 - July 2011
First Data International 2008 - 2010
First Data Corporation June 2004 - March 2008
Fiserv, inc January 1998 - January 2004
SunTrust BankCard January 1996 - January 1998
Skills
Business Analysis, Business Requirements, Quality Assurance, Credit Cards, VisionPLUS, Test Planning, Pega PRPC Certified..., Certified Pega Business..., Certified Scaled Agile...
Education
University of Central Florida 1993 — 1996
BS degree, Accounting
University of Central Florida - College of Business Administration 1991 — 1996
B.S., Accounting
The School District of Janesville May 2013 - Present
Clean Power March 2013 - May 2013
Catholic Charities of the Archdiocese of Milwaukee, Inc November 2012 - January 2013
Waterstone Mortgage Corporation March 2011 - August 2012
Security MicroImaging December 2008 - March 2011
Time Warner Cable 2006 - 2008
Fiserv, Inc. 2000 - 2006
Skills
Employee Relations, Employee Benefits, Compliance Management, Compliance Audits, OFCCP, Talent Management, Talent Acquisition, Talent Development, Performance Management, Organizational Change, EEOC, Benefits Administration, Benefits Design, Coaching, Compensation, Policy Writing, PeopleSoft, ADP Payroll, Job Description..., Change Management, Personnel Management, Quality Auditing, Human Resources, Deferred Compensation, HRIS, Training, Job Descriptions, Management, Strategic Planning, Employee Engagement, FMLA, Policy, Payroll, Recruiting, Onboarding, Temporary Placement, Hiring, Applicant Tracking..., Employment Law, Leadership, Compensation & Benefits, Team Building, Interviews, Process Improvement
Education
Cardinal Stritch University
BA, Business Management
SunTrust May 2015 - Present
Fiserv, Inc. November 2007 - May 2015
CDC Software 2006 - 2007
Crawford & Company 2004 - 2006
Skills
Corporate Communications, Media Relations, Public Relations, Thought Leadership, Marketing Communications, Social Media, Copywriting, Press Releases, Management, Strategic Communications, Newsletters, Corporate Branding, Marketing, Strategy, Blogging, Messaging, Analyst Relations, Integrated Marketing, Communications Planning, Communication Training, Internal Communications
Education
Kennesaw State University
Bachelor's Degree, Communications, Suma Cum Laude
Alegeus Technologies September 2012 - Present
FIS August 2008 - September 2012
Fiserv, Inc. July 2003 - August 2008
GE Access 1999 - 2002
Gates Rubber Company 1995 - 1999
The Goodyear Tire & Rubber Company 1993 - 1995
Skills
Strategy, Management, Product Management, Process Improvement, Vendor Management, Business Development, Business Analysis, Enterprise Software, Leadership, Strategic Planning, Sales Operations, SaaS, E-commerce, Sales, Business Process, CRM, Customer Satisfaction, Negotiation, Healthcare, Key Account Management, Entrepreneurship, Marketing, Security, Analysis, Health Savings Accounts, Cloud Computing, Product Development, Cross-functional Team..., Public Speaking, Budgets, Forecasting, Strategic Partnerships, Banking, Business Process..., Requirements Gathering, Program Management, Business Intelligence, Salesforce.com, Information Technology, Solution Selling
Education
Doane College 1989 — 1991
Milford High School
LKP Group LLC January 2014 - Present
Fiserv, Inc. June 2004 - May 2013
Birdies for the Brave Tampa Bay January 2008 - April 2012
Unisys May 1987 - June 2004
HomeBanc 1983 - 1987
First Data Processing (now Fiserv, Inc.) 1976 - 1983
Skills
Business Development, Management Consulting, Forecasting, Pipeline Management, Business Strategy, Financial Services, Product Development, Integration, Insurance, Consulting, Business Analysis, Account Management, Competitive Analysis, Program Management, Team Leadership, International Marketing, Requirements Analysis, Banking, Project Management, Relationship Management, Sales, Strategic Planning, Product Management, Sales Management
Education
University of Iowa 1974 — 1975
Medical Technology
Marquette University 1973 — 1974
Medical Technology
Beckman High School 1969 — 1973
Fiserv, Inc. 2011 - 2015
Fiserv, Inc. 2000 - 2011
Fiserv, Inc. 1999 - 2000
NYCE Corporation 1996 - 1999
Response Data Corporation / Citizens First National Bank / CashFlex, Inc. 1990 - 1996
Skills
Word, PowerPoint, Excel, Windows Movie Maker, SharePoint, Visio, InDesign, Acrobat, Illustrator, Photoshop, FrameMaker, Engage, Snagit, HomeSite, Internal Communications, Adobe Acrobat, Strategic Communications, Analysis, Event Management, Management, SnagIt
Education
Fairleigh Dickinson University
Master of Business Administration, Marketing
Fordham University
Bachelor of Science, Management
Managed Health Services - Centene Corporation April 2014 - Present
GE Healthcare March 2009 - April 2014
Fiserv, Inc. July 2006 - February 2009
GE Healthcare June 2001 - July 2006
Skills
Employment Law, Healthcare, Process Improvement, Legal Writing, Contract Negotiation, Employee Relations, Negotiation, Organizational..., Performance Management, HR Policies, Sourcing, Leadership, Human Resources, Recruiting, Strategy, Talent Acquisition, Cross-functional Team..., Training, Leadership Development, Employee Engagement
Education
University of Phoenix 2010 — 2012
Masters, Management and Human Resource Management
Alverno College 2003 — 2005
Bachelor's, Community Leadership & Development/Management
Sebonic Financial, NMLS ID 66247 July 2015 - Present
Irongate Home Finance, LLC October 2014 - July 2015
goodmortgage.com April 2013 - October 2014
CRS Data May 2011 - January 2013
Proveer 2008 - 2010
Fiserv, Inc. 1996 - 2007
ABG Communications 1993 - 1996
US Navy 1988 - 1992
Skills
Sales, Account Management, Sales Process, Enterprise Software, New Business Development, Strategic Partnerships, Management, Leadership, Strategic Planning, Solution Selling, Mortgage Lending, Sales Operations, Loans, Strategic Sales, Training, Direct Mail Programs, Direct Marketing, Customer Service, Customer Retention, Needs Analysis, Credit Risk, Sales Management, Credit, Relationship Management, Loan Origination, Selling, Mortgage Banking, Residential Mortgages, Miller Heiman, Direct Sales, Time Management, Banking, Cold Calling, Consumer Lending, Commercial Lending, Executive Management, Credit Analysis
Education
American Intercontinental University
Bachelors, Business Management, Marketing
Fountain Valley High School
Fiserv, Inc. July 2012 - Present
TRX, INC February 2009 - January 2011
MASTERCARD WORLDWIDE May 2004 - February 2009
NOVA INFORMATION SYSTEMS, INC July 2001 - June 2003
GLOBAL PAYMENTS, INC July 1999 - July 2001
VISA USA, INC September 1996 - April 1999
HARRIS MERCHANT SERVICES January 1994 - August 1996
NORWEST CARD SERVICES January 1990 - January 1994
Skills
Mentoring, Key Account Management, Leadership, Cards, Payments, Payment Gateway, Coaching, Sales, Business Development, Travel Industry, Business Strategy, Merchant Acquiring, B2B, Banking, Credit Cards, New Business Development, Payment Gateways, Process Improvement, Program Management, Relationship Management, Strategy, Team Leadership, CRM
Education
Drake University
Business Administration
Ruby Tuesday June 2015 - Present
Merrill Lynch August 2010 - February 2012
Darden Restaurants February 2005 - November 2007
Darden Restaurants Inc January 1999 - February 2005
Bainbridge Software Consulting June 1996 - February 1999
Quatrix, Inc October 1995 - June 1996
NaBANCO Corporation December 1993 - October 1995
FiServ Inc June 1990 - December 1993
FiServ Inc November 1987 - June 1990
Chase/Clark Credit Company November 1985 - November 1987
Skills
Management, Customer Service, Project Management, Testing, Process Improvement, Program Management, Business Analysis, Analysis, Training, Leadership, Disaster Recovery, PeopleSoft, Microsoft Office, Visio, Vendor Management, Integration, Consulting, Change Management
Education
University of Florida - Warrington College of Business Administration
Master, Business Administration
Western Michigan University
Bachelor, Business Administration
Xerox Business Services, LLC June 2011 - Present
Fiserv, Inc. August 2005 - March 2011
IBM August 2004 - August 2005
Candle Corp/ACS (Affiliated Computer Services) September 1996 - August 2004
Litton Computer Services January 1991 - September 1996
Skills
DB2, AIX, Mainframe, Unix, z/OS, Databases, Operating Systems, SAP BASIS, Linux, SQL, Problem Solving, ITIL, JCL, TSO, Performance Tuning, Database Administration, Troubleshooting
Education
Cal Lutheran University
Management Information Systems, General
California Lutheran University
Management Information Systems and Services
Santa Barbara City College
Management Information Systems, General
Fiserv, Inc. August 1999 - February 2008
Firstar Corporation October 1979 - March 1999
Miller & Niebler, S.C. June 1977 - August 1979
Skills
Corporate Law, Contract Negotiation, Banking, Litigation, Intellectual Property, Privacy Law
Education
University of Michigan Law School 1974 — 1977
JD
Princeton University 1970 — 1974
Expedia, Inc. January 2011 - Present
Egencia March 2006 - December 2010
Expedia, Inc. September 2002 - January 2005
Ensis, LLC February 2001 - September 2002
Xylo, Inc. July 1999 - February 2001
Fiserv, Inc. April 1998 - April 1999
Daily Rocket, Inc. February 1996 - April 1998
Microsoft August 1991 - February 1996
Skills
Strategic Partnerships, E-commerce, Affiliate Marketing, Corporate Development, Product Strategy, International Sales &..., Competitive Analysis, Marketing, Product Management, Multi-channel Marketing, Financial Services, Start-ups, Online Advertising, Online Marketing, Mobile Marketing, Digital Media, Sales Management, Mobile Applications, Go-to-market Strategy, Cross-functional Team..., Analytics, Strategy, Business Development, Digital Marketing, Product Marketing, SEM, Content Management, P&L Management, Mobile Devices, Integrated Marketing, Email Marketing, Web Analytics
Education
Brown University 1987 — 1991
AB
University of Cape Town 1990 — 1990
Barnstable HS 1983 — 1987
US Senate Page School 1986 — 1986
NA, NA
Fiserv, Inc. 2014 - Present
Harvard Business School Club of Atlanta 2011 - 2014
Pegasystems/Chordiant 2008 - 2014
Atlanticus (formerly CompuCredit) 2005 - 2008
ABB Enterprise Software (formerly Indus International) 2002 - 2005
BroadVision 2000 - 2002
Daugherty Business Solutions 1996 - 2000
Amara Raja Batteries Ltd 1990 - 1994
L&T AUDCO India Ltd. 1989 - 1990
Education
Harvard Business School 2010 — 2011
GMP
Auburn University 1994 — 1996
MS
Anna University
ME
Sri Venkateswara University
BTech
JMAC Investments, LLC October 2010 - Present
Wolters Kluwer ELM Solutions January 2015 - Present
Wolters Kluwer ELM Solutions January 2014 - December 2014
Wolters Kluwer ELM Solutions May 2011 - January 2014
Wolters Kluwer ELM Solutions May 2009 - May 2011
Wolters Kluwer ELM Solutions December 2005 - April 2009
Ingenix, a UnitedHealth Group Company September 2004 - September 2005
Fiserv, Inc. January 2000 - September 2004
Skills
Team Leadership, Process Improvement, Business Analysis, Situational Leadership, Project Management, Agile Methodologies, Software Implementation, Requirements Analysis, Technology Solutions, Product Management, Strategy, Cross-functional Team..., Property Management, Real Estate Investor, Strengthening Client..., Collaborative Problem..., Business Intelligence, Requirements Gathering, SDLC, Leadership, PMO, Quality Assurance, Management, Change Management, MS Project
Education
Central Connecticut State University 1980 — 1984
B.S., Computer Science, 3.97
Katherine Gibbs School 1973 — 1974
Certificate, Secretarial
Billerica Memorial High School 1972 — 1973
Lynbrook High School 1969 — 1972
American Stock Transfer & Trust Co LLC July 2001 - Present
Fiserv, Inc. May 1999 - March 2001
Skills
SDLC, Microsoft SQL Server, Business Analysis, Financial Services, Requirements Analysis, Agile Methodologies, Software Development, SQL, Software Project..., Documentum, Risk Management
Education
Kyiv National Taras Shevchenko University 1983 — 1990
MS, Applied Mathematics, Computer Science
University of Pennsylvania November 2009 - Present
Fiserv Inc June 2007 - November 2009
University of Pennsylvania School of Medicine July 1999 - May 2007
Skills
Project Management, SQL, IT Strategy, System Administration, VMware, Disaster Recovery, Data Analysis, Web Development, Unix, Data Center, Software Documentation, IT Management, Leadership, SharePoint, Troubleshooting, Visio, Vendor Management, Active Directory, Security, Integration
Education
University of Michigan 1987 — 1991
BA
Fiserv, Inc. March 2010 - Present
Skills
Banking, Training, Needs Analysis, Captivate, Instructional Design, Business Analysis, SharePoint, Software Documentation, Visio
Education
E.S.I International / George Washington University 2000 — 2001
Masters Certificate - Project Management, Project Management
Boston College 1980 — 1982
Bachelor of Science, Finance
History to Life January 2012 - Present
Tushaus Computer Services August 2010 - September 2011
Adventure Life LLC January 2010 - August 2010
NOVO 1, Inc. April 2001 - January 2010
Fiserv, Inc. 1984 - 2001
Skills
Mergers, Cash Management, Benefits Design, Benefits, Due Diligence, Employee Benefits, Human Resources, Leadership, Mergers & Acquisitions, Accounting, Management, Strategic Planning, Executive Management, Strategy, Team Building, Entrepreneurship, Process Improvement, Change Management, Budgets, Finance, Start-ups, Recruiting, Training, Business Development, New Business Development, Talent Management, Operations Management, CRM, Performance Management, Outsourcing, Vendor Management, Contract Negotiation, Cross-functional Team..., Employee Relations, Business Planning, Business Strategy, Account Management, Leadership Development, Team Leadership, Organizational..., Program Management, Sales, Strategic Partnerships, Business Analysis, Forecasting, Analysis, Coaching, Consulting
Education
Metropolitan State University 1984 — 1987
BA (Accounting Emphasis), Business
Brigham Young University 1975 — 1979
Business
Del Mar DataTrac January 2006 - Present
Fiserv, Inc. January 2006 - January 2008
Education
San Diego State University-California State University 2001 — 2006
Fiserv, Inc. June 2008 - Present
Fiserv, Inc. July 1996 - June 2007
CAI November 2002 - May 2005
Wyeth 1997 - 2005
Wyeth Pharmaceuticals 1997 - 2005
Spherion February 1998 - November 2002
EDS October 1988 - 1996
General Data Systems May 1985 - October 1988
Philadelphia Stock Exchange 1982 - 1985
Education
Drexel University 1981 — 1982
Fiserv August 2011 - Present
FIS April 2008 - June 2011
Fiserv, Inc May 2001 - April 2008
PaySys International June 1999 - May 2001
Gouchenour Advertising 1995 - 1999
Skills
Product Marketing, Product Management, Marketing Strategy, B2B Marketing, Business Strategy, Marketing Management, Lead Generation, Go-to-market Strategy, Strategic Partnerships, Marketing Communications, Analytics, Program Management, Project Management, Thought Leadership, Financial Services, Professional Services, Strategic Planning, Account Management, Team Building, Business Development, Leadership, Vendor Management, Strategy, Management, Executive Management, Marketing, Corporate Communications, Competitive Analysis, Brand Development, E-commerce
Education
University of Florida 1985 — 1989
Bachelor of Science (BS), Advertising
Fiserv 2008 - Present
Fiserv Imagesoft July 2001 - August 2008
Fiserv, Inc. April 1998 - July 2001
Skills
Vendor Management, Project Portfolio..., Software Project..., Business Analysis, Program Management, Requirements Analysis, SDLC, PMP, PMO, Integration, Requirements Gathering, IT Strategy, Visio, Disaster Recovery, Business Process, Resource Management, IT Management, Process Improvement, SharePoint, Software Implementation, Software Documentation, Solution Architecture, Outsourcing, Enterprise Software, Business Intelligence, Agile Methodologies, Information Technology
Education
Illinois State University 1983 — 1984
Master of Science (MS), Industrial Technology
Fiserv January 2012 - Present
Fiserv, Inc. February 2009 - December 2011
ACI Worldwide (MA), Inc. 1998 - September 2008
Huntington Banks 1995 - 1998
First Michigan Bank Corporation 1991 - 1995
Skills
Product Management, Business Analysis, E-commerce, Strategy, Business Development, Financial Services, Product Marketing, Risk Management, Enterprise Software, Payments, Banking, Requirements Analysis, Management, SaaS, Cross-functional Team..., Leadership, Electronic Payments, Internet Banking
Education
Pragmatic Marketing Professionsal 2012 — 2012
PMC Certification, Product Management, Certified
NACHA Accredited ACH Professional
AAP, ACH electronic payment processing
Calvin College
Social Sciences, Fine Arts
Davenport University
Bachelor of Business Administration, Sales and Marketing
Medtronic, Inc. June 2006 - Present
Fiserv, Inc August 2002 - June 2006
AIG SunAmerica June 2000 - August 2002
Skills
Powershell, Windows Server, Virtualization, VMware Infrastructure, IIS, Data Center, Active Directory, Symantec Endpoint..., McAfee Antivirus, Dell PowerEdge Servers, HP Proliant, Microsoft Certified..., Server 2000-2008, Active Directory..., Windows Security, Cisco UCS, CCNA, ITIL v3 Foundations..., SCCM 2010, Microsoft Cluster, Powershell Scripting, Windows Server IIS 6 & 7, IT Forensic Knowledge, IT Security Policies &..., GSEC, MCSE, Red Hat Linux, PCI DSS, Servers, Software Documentation, Disaster Recovery, Security
Education
University of Phoenix 2002 — 2004
Master of Art, Organizational Management
University of Phoenix 2002 — 2004
Bachelor of Science, Information Technology
Red Hat
Fiserv, Inc. January 1995 - Present
Bucks County Bank February 1987 - December 1994
Skills
Process Improvement, Business Development, Business Analysis, Product Development, Vendor Management, SaaS, Strategic Planning, Product Management, Business Strategy, Leadership, Account Management, Management, Banking, New Business Development, Analytics, Risk Management, Financial Services, Project Management, Strategy, Integration, Business Process..., Marketing, Six Sigma, Business Intelligence, Program Management, Finance, Cross-functional Team..., Executive Management
Education
DeSales University
Bachelor of Science, Accounting
SkyePoint Decisions December 2009 - Present
Three Pillar Software September 2008 - November 2009
Clarity Group LLC April 2007 - September 2008
True North Solutions June 2006 - April 2007
True North Solutions June 2001 - May 2006
Century Technology Services October 1996 - June 2001
Raytheon (formerly E-Systems) 1995 - 1996
Fiserv, Inc. 1992 - 1995
Citicorp Information Resources, Inc. 1985 - 1992
Montedison, S.p.A. 1984 - 1985
Skills
Product Management, Start-ups, Turn Around Management, Leadership, Team Building, CISSP, Identity Management, Application Security, Professional Services, Penetration Testing, Cloud Computing, Computer Security, Mergers, New Business Development, Executive Management, Information Security, Enterprise Software, Acquisition Integration, SaaS, Information Technology, Business Operations, CEOs, Risk Management, Global Management, Information Security..., Product Development, Management, Vulnerability Assessment, Fortune 500, Management Consulting, Team Leadership, Encryption, High Performance Teams, Integration, Global Operations, Data Security, Board of Director..., Network Security, Strategic Planning, Business Development, Salesforce.com, Security, Business Strategy, Program Management, Profit Maximization, Proposal Writing, Project Management, Mergers & Acquisitions, Information Assurance, Thought Leadership
Education
The University of Connecticut
BBA, Marketing, Business
Simmons College - Simmons School of Management
Executive Management Program
Fiserv Inc. Software Development Consulting EngineerStoneRiver2001 - Present
Integrated Research 1995 - 2001
Education
University of Cincinnati 1993 — 1999
Sykes Enterprises May 2013 - Present
ISACA May 1989 - 2014
PHH Corporation June 2012 - March 2013
Open Systems Technologies Consultant June 2012 - March 2013
Fiserv, Inc. January 2008 - June 2012
ADP 1996 - 2010
ADP September 1986 - July 2007
ADP Brokerage Information Services 1986 - 2007
Automatic Data Processing 1986 - 2007
ADP Brokerage Services Group 1986 - 2007
Skills
Disaster Recovery, Security, Computer Security, Unix, Data Security, Linux, Visio, PCI DSS, Networking, Business Continuity, SAS70, Data Privacy, Vendor Management, Firewalls, Information Security, Sarbanes-Oxley Act, Network Security, Data Center, SDLC, Vulnerability Management
Education
Peirce College 1980 — 1990
AS, Computer Information Systems
Lone Star Analysis Project Delivery ConsultantLone Star AerospaceDecember 2012 - Present
CACI International December 2011 - December 2012
Operational Intelligence Ltd September 2010 - February 2011
U.S. Navy May 1981 - December 2010
US Navy May 1981 - November 2010
BillMatrix April 2004 - March 2010
Fiserv, Inc. 2004 - 2010
Network IP January 2000 - August 2003
Pilgrims Pride January 1999 - October 1999
Skills
Contract Management, Client Relationship..., Relationship Development, Customer Relations, DoD, Account Management, Requirements Analysis, Team Building, Mentoring, Microsoft Office, Administration, Contract Negotiations, Team Leadership, Excel, Business Analysis, Customer Service, Financial Analysis, Security Clearance, PowerPoint, Supervisory Skills, Navy, Management, Project Planning, Intelligence, Intelligence Analysis, Microsoft Excel, Training, Army, Counterterrorism, Leadership, Strategy, Human Resources, Information Assurance, Defense, Top Secret, Troubleshooting, Military Experience, Risk Management, Command, Data Analysis, CRM, Military, Military Operations, Government Contracting, Tactics, Operational Planning, Organizational..., National Security
Education
University of Phoenix 2008 — 2010
MBA, Global Management
LeTourneau University 1998 — 2000
Bachelors, Business Administration
Fiserv, Inc October 2014 - Present
Guardian Analytics April 2012 - 2014
CashEdge, Inc January 2008 - April 2012
HSBC August 2004 - January 2008
Cities of Sunnyvale/Mountain View March 2002 - March 2004
Skills
Fraud, Financial Risk, Erwin, Private Investigations, Risk Management, Risk Assessment, Operational Risk, Operational Risk..., Payments, AML, Credit Cards, Banking, Business Continuity, Analytics
Education
University of Michigan-Flint 1985 — 1990
BBS, Finance
Fiserv February 2011 - Present
Fiserv, Inc. August 1998 - March 2011
Fiserv June 2004 - August 2007
TYME Corporation 1992 - 1994
Skills
Risk Management, Marketing, Product Management, Payments, Sales, Financial Institutions, Account Management, Salesforce.com, Lead Generation, CRM, SaaS, Banking
Education
Marquette University 1989 — 1996
MBA, BS, Marketing
Goldman Sachs December 2013 - Present
Fiserv, Inc. May 2013 - December 2013
Fiserv, Inc. May 2011 - December 2013
American Express Company January 2010 - May 2011
Clifford Chance US LLP 2007 - 2009
JPMorgan Chase 2006 - 2007
Reed Smith LLP 2005 - 2006
Skills
Capital Markets, Derivatives, Investments, Asset Managment, Investment Banking, Technology Solutions, Information Technology, Electronic Payments, Mobile Payments, Online Payment Solutions, Asset Management, Hedge Funds
Education
Fordham University School of Law 2004 — 2005
JD, Law
Loyola University Chicago School of Law 2002 — 2004
JD, Law
University of Michigan - Ann Arbor 1998 — 2002
BA, Political Science, Business
Wolters Kluwer Financial Services January 2010 - August 2014
Fiserv Inc. June 2006 - July 2009
National City Mortgage April 2004 - June 2006
Fifth Third Bank October 2001 - April 2004
Skills
Business Analysis, Visio, SDLC, Business Process..., Requirements Analysis, Requirements Gathering, Business Requirements, Banking, Financial Analysis, Business Process, Software Project...
Education
University of Cincinnati College of Business 2000 — 2001
MBA, Real Estate and Marketing
University of Dayton 1996 — 1998
BS, Finance
St. Mary's Notre Dame 1994 — 1996
Finance
Calypso Technology October 2006 - Present
Fiserv Inc. 2004 - 2006
kanbay 2002 - 2006
Kanbay Inc
Cygsoft 1999 - 2002
Education
University of Mumbai 1995 — 1998
Computers, Computer Science
Tate & Lyle May 2011 - May 2013
TTX Company February 2011 - May 2011
TTX Company June 2009 - February 2011
Fiserv, Inc. May 1998 - March 2009
Cargill February 1997 - March 1998
Columbia St. Mary's March 1996 - January 1997
United States Air Force April 1994 - April 1996
United States Air Force March 1973 - March 1994
Skills
Vendor Relations, Strategic Planning, Storage Architecture, Data Center, ITIL, VMware, Negotiation, Disaster Recovery, Cisco Technologies, Cross-functional Team..., Storage, IT Strategy, Cloud Computing, Windows Server, Business Continuity, Enterprise Software, Infrastructure, Information Technology, Business Process, Servers, CRM, Firewalls, Virtualization, ERP, Management, High Availability, IT Management, Leadership, Integration, IT Operations, Governance, IT Service Management, Outsourcing, System Deployment, Solution Architecture, Security, Enterprise Architecture, SharePoint, Service Delivery, SaaS, HP, Data Centre Architecture, Network Architecture, PMP, Storage Virtualization, Storage Area Networks, Professional Services, Network Security, Enterprise Storage, Hardware
Education
Citizen's Police Academy 2014 — 2014
Diploma, Criminal Justice/Police Science
Community College of the Air Force 1992 — 1992
Noncommissioned Officers Academy, Management & Supervision
Central Michigan University 1985 — 1987
Master of Science (M.S.), Dual degree: Management & Supervision + Health Care Management
Southern Illinois University, Carbondale 1980 — 1981
Bachelor of Science, Health Care Sciences
Community College of the Air Force 1978 — 1981
Associate of Applied Science (A. A. S.), Dental Assisting/Assistant
Eastern Illinois University 1974 — 1976
Bachelor of Arts (B.A.), Health Services/Allied Health/Health Sciences, General
Marquette University 1969 — 1973
Pre-Medicine/Pre-Medical Studies
Home April 2008 - April 2015
Fiserv Lending Solutions 2002 - 2008
Fiserv, Inc. 1993 - 2008
Fiserv SourceOne 1995 - 2000
Skills
Vendor Management, Business Analysis, Process Improvement, Executive Management, SaaS, Business Development, Product Management, SDLC, Strategy, Program Management, Strategic Planning, Enterprise Software, Strategic Partnerships, Management, Financial Services
Education
Saint Louis University 1965 — 1968
Bachelor's degree, Economics
GE Healthcare 2015 - Present
Johnson Controls 2009 - 2014
Metavante 2007 - 2009
Fiserv, Inc. 1994 - 2007
Skills
Competitive Analysis, Market Research, Database Marketing, Analyst Relations, Competitive Intelligence, Market Intelligence, Customer Satisfaction, Benchmarking, Market Analysis, Analytics, Strategic Planning, Customer Insight, Program Management, Business Strategy, Segmentation, Marketing Strategy, Strategy, Leadership, Management
Education
Marquette University
BA/MBA, English/French/Marketing
Fiserv, Inc. Senior Business ConsultantAmerican Management Systems
Education
Northern Virginia Community College 1990 — 1992
Fiserv, Inc. April 1998 - Present
Blumenfeld, Rose & deJong, S.C. May 1993 - April 1998
Skills
Corporate Law, Corporate Governance, Intellectual Property, Legal Writing, Mergers & Acquisitions, Litigation, Negotiation, Arbitration, SaaS, Team Building, Strategy, Solution Selling, Civil Litigation, Executive Management, Management, Sales, Contract Negotiation, Software Licensing, Mergers, Process Improvement, Securities, Banking, Salesforce.com, Business Strategy, Legal Research, Joint Ventures, Account Management, Leadership, Financial Services, Strategic Partnerships, E-commerce, Strategic Planning, Employment Law, Licensing, Due Diligence, CRM, New Business Development
Education
Marquette University Law School 1990 — 1993
J.D., Law
Marquette University 1986 — 1990
B.A., English, Philosophy
Greg Gusky, CPA October 2012 - Present
WorldPay US, Inc. December 2011 - September 2012
Fiserv, Inc. February 2008 - April 2011
Skills
ASC740/FAS 109..., Tax Provision Memo, Federal Corporate..., State & local compliance, Quarterly Tax Estimates, Federal and (SALT)..., Tax Research, Sales & use tax audits, Research & Development..., Staff supervision, Special projects
Education
Florida State University 1989 — 1993
Bachelor of Science, Accounting/Finance
Fiserv Technology Services August 1999 - Present
Fiserv, Inc. 1999 - Present
Skills
Business continuity...
Education
Gloucester County College
Gloucester County College
St. Maria Goretti
Fiserv Lending Solutions July 2003 - Present
Fiserv, Inc 2003 - Present
Pointdirex LLC May 2001 - March 2002
Channel Intelligence September 2000 - May 2001
CSC February 1997 - September 2000
Education
University of Central Florida 1992 — 1996
Independent June 2014 - December 2014
Fiserv, Inc. February 2009 - March 2014
CheckFree, Corp. December 2002 - February 2009
PhoneCharge, Inc. November 1999 - December 2002
MECA Software, LLC. March 1998 - November 1999
Aerotek, Inc. – (Walbro, Corp.) December 1997 - March 1998
Target Technologies, Inc. March 1995 - December 1997
Skills
Agile Methodologies, Sybase ASE 12.5..., Sybase Replication 12.5..., Sun Java 2 Programming..., Unix Operating Systems, SDLC, SOA, Software Development, Web Services, Scrum, Software Project..., WCF, XML, .NET, Enterprise Architecture, C#, Requirements Analysis, C, Solution Architecture, Databases, SQL, Unix
Education
Sacred Heart University 1993 — 1998
B.S.
Fiserv, Inc. 2011 - Present
(D&B) Dun & Bradstreet 2005 - 2010
(D&B) Dun & Bradstreet 2005 - 2010
JPMorgan Chase, Institutional Trust Services 2002 - 2004
Thomson Financial Media 2000 - 2002
DTCC/Depository Trust Co 1997 - 2000
KNIGHT-RIDDER FINANCIAL 1994 - 1997
ADP 1990 - 1994
Skills
Strategy, Competitive Analysis, Product Management, Product Marketing, Integrated Marketing, Marketing Strategy, Management, Leadership, Marketing, Program Management, Sales Operations, Strategic Planning, Customer Insight, Segmentation, Forecasting
Education
Smith College
BA - summa cum laude
Yale University - Yale School of Management
MBA in Management
Hunter Companies April 2013 - Present
Kirkwood Community College September 2008 - January 2013
Fiserv, Inc. March 1997 - May 2008
MercyCare Community Physicians 2008 - 2008
Skills
Accounting, Microsoft Excel, General Ledger, Financial Reporting, Microsoft Office, Accounts Payable, Process Improvement, Financial Accounting, Financial Analysis, Microsoft Word, Budgets, Cost Accounting, QuickBooks, Access, Payroll
Education
Mount Mercy College 1991 — 1993
Bachelor of Business Administration (BBA), Accounting
Kirkwood Community College 1989 — 1991
Fiserv, Inc June 2012 - Present
Fiserv, Inc. June 2007 - June 2012
H&R Block January 1994 - May 2007
Skills
Event Management, Program Management, Marketing Strategy, Strategic Planning, Vendor Management, Customer Service, Budgets, Project Planning, Marketing Communications, Project Management
Education
University of Missouri-Kansas City 1993 — 1998
Bachelor of Liberal Arts, Communications
Johnson Controls, Inc. March 2015 - Present
Fiserv, Inc. June 2003 - March 2015
Jenner & Block September 2001 - May 2003
Education
University of Wisconsin Law School 1998 — 2001
J.D.
Marquette University 1994 — 1998
B.S., Accounting Major, Spanish Minor-
Associated Bank August 2014 - Present
Guaranty Bank November 2007 - August 2014
Fiserv, Inc. August 1994 - May 2007
Skills
Requirements Analysis, Microsoft SQL Server, Visio, Business Analysis, Banking, Software Project..., ITIL, SharePoint, IT Management, Process Improvement, Software Documentation, SDLC, Requirements Gathering, Disaster Recovery, Vendor Management, Information Technology, Customer Service, System Design, Software Development, Project Management, Business Intelligence, Data Warehousing, PMP, Enterprise Architecture, Business Process, IT Strategy, PMO, Integration, Project Portfolio..., SQL, IT Service Management, IT Service Delivery, System Administration, Technology
Education
Cardinal Stritch University 2013 — 2014
College of Business and Management, Project Management Certification Program
Villanova University 2010 — 2010
Comprehensive Six Sigma - Lean Certification - Information Technology
Villanova University 2009 — 2010
Comprehensive Six Sigma - Green Belt Certification - Information Technology
Mount Mary 1994 — 1996
Business Administration and Management, General
Villanova University
Comprehensive Six Sigma - Lean Black Belt Certification
Fiserv, Inc. March 2000 - Present
Fiserv 2000 - Present
Fiserv Inc 2013 - 2014
Education
Carroll University 1975 — 1979
Fiserv, Inc. June 1985 - Present
Financial Data Services, Inc. October 1979 - June 1985
Signature Guarantee Systems July 1978 - October 1979
Bank Service Corporation April 1975 - July 1978
Creative Software, Inc. September 1973 - April 1975
US Air Force September 1964 - September 1973
Skills
Strategic Planning, Project Management, Banking, Vendor Management, Process Improvement, Internet Banking, Solution Selling, Retail Banking, Financial Institutions, Operations Management, Business Strategy, Team Building
Education
Kennesaw State University - Michael J. Coles College of Business 1980 — 1995
BBA Finance, Finance, Economics
Kennesaw State University 1975 — 1977
ABA Business, Business
Major, Lindsey & Africa November 2005 - Present
The BISYS Group, Inc. April 2003 - July 2005
Fiserv, Inc. March 1999 - March 2003
DeMaria Ellis & Hunt July 1991 - February 1999
Skills
Contract Negotiation, Licensing, Executive Management, Negotiation, Strategic Planning, Business Development, Professional Services, Recruiting
Education
Georgetown University Law Center 1986 — 1987
LL.M., Law
University of Maryland College Park 1979 — 1981
1981, Political Science
Fiserv EFT Human Resources GeneralistFiserv, Card Services2006 - Present
Fiserv, Inc. 2003 - Present
Skills
Onboarding, Applicant Tracking..., HRIS, Human Resources, Personnel Management, Program Management, Talent Acquisition, Vendor Management
Education
Loyola Marymount University
The Old Rittenhouse Inn December 2014 - Present
Granite Gear, LLC November 2013 - Present
Looking for something February 2010 - April 2012
The Equitable Bank December 2002 - February 2010
Fiserv, Inc. March 1984 - October 2002
Skills
Public Speaking, Training, Policy, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Sales Management, Outlook, Strategic Planning, Project Management, PowerPoint, Windows, SQL, HTML, Process Scheduler, Team Leadership, Analysis, Business Analysis, Access
Education
Milwaukee Area Technical College 2003 — 2006
Miscellaneous
University of Wisconsin-Milwaukee 1986 — 1986
Miscellaneous
MBTI 1983 — 1984
Computer Programming
Waukesha County Technical College
MCP, Microsoft MCP
Fiserv, Inc. August 2011 - Present
Fiserv, Inc. April 1999 - July 2011
Skills
Business Analysis, Budgets, Project Management, Process Improvement, Procurement, Vendor Management, Risk Management, Banking, Software Documentation, Financial Services, Analysis, Business Intelligence, Financial Risk
Education
Central Connecticut State University 1982 — 1987
BS, Accounting
Direct Edge, A BATS Global Markets Company August 2011 - Present
Tradeweb Markets LLC March 2010 - July 2011
Fiserv Inc August 2006 - November 2009
PNC Global Investment Services March 2005 - August 2006
Skills
Enterprise Architecture, Microsoft SQL Server, Databases, Data Warehousing, High Availability, High Performance..., SQL, Performance Tuning, Disaster Recovery, SDLC, Management, Software Project..., Cross-functional Team..., Product Management, Vendor Management, Agile Methodologies, Business Analysis, Requirements Analysis, Software Development, Business Intelligence, Cloud Computing, IIS, XML, .NET, Start-ups, Windows Server, VMware
Education
University of Rochester
Master of Science
Fiserv, Inc. December 2000 - October 2008
Education
Southeastern Oklahoma State University
BS, Math, Education, Computer Science
Fiserv, Inc. August 2010 - Present
Fiserv 1996 - 2009
Fiserv, Inc November 1996 - March 2005
JPMorgan Chase August 1994 - November 1996
National Community Bank (Acquired by The Bank of New York) June 1992 - August 1994
Skills
Knowledge of various..., Supervisor experience, Training Ability,, Project/Product..., Customer Service ability, Bi-Lingual Spanish, Upsale - Product Sells, CRM, Process Improvement, Multilingual, Training, Supervising, Account Management, Contract Negotiation, Risk Management, Strategic Planning, Leadership, Sales Operations
Education
Berkeley College-Woodland Park
Bachelor of Business Administration (B.B.A.), Business Administation
NYU
Property Management
Passaic County Technical and Vocational Institute
Fiserv March 2014 - Present
Fiserv June 2013 - March 2014
Fiserv, Inc. October 2009 - June 2013
Bank of America January 2008 - October 2009
Bank of America February 2006 - January 2008
Bank of America November 2004 - February 2006
Bank of America December 2003 - November 2004
Delta Air Lines December 2001 - December 2003
Delta Air Lines August 2000 - December 2001
Delta Air Lines January 2000 - August 2000
Skills
Mergers, Forecasting, Finance, Strategic Planning, Restructuring, Budget, Corporate Development
Education
Northeastern University - Graduate School of Business Administration 1997 — 1999
MBA
Bryant University 1991 — 1995
BS, Finance
Synteras (contract with DEA) September 2010 - March 2015
The Bureau of National Affairs, Inc May 1988 - August 2009
Oneida Tribe of Wisconsin March 2006 - September 2006
Fiserv, Inc. July 1984 - April 1988
Reliance Insurance Company September 1978 - October 1980
Reliance Insurance Company September 1978 - October 1980
Royal-Globe Insurance Company September 1976 - September 1978
Great American Insurance Company July 1968 - February 1976
Skills
Technical Writing, Software Documentation, Technical Documentation, Visio, Microsoft Office, Microsoft Word, Microsoft Excel, Editing, Proofreading, Research, Document Management, PowerPoint, Blogging
Education
Georgia State University 1973 — 1978
MBA, International Business
Purdue University 1963 — 1968
BA, Political Science
Johnson Controls, Inc. November 2012 - Present
Johnson Controls, Inc. October 2011 - November 2012
Johnson Controls, Inc. April 2011 - October 2011
Johnson Controls December 2009 - April 2011
Metavante now, FIS 2006 - December 2009
Fiserv, Inc. 2001 - 2006
Strong Capital Management 1996 - 2001
Carson Pirie Scott 1992 - 1996
Reinhart Boerner 1989 - 1992
Skills
Mergers, Corporate Governance, Licensing, Due Diligence, Intellectual Property, Risk Management, Corporate Law, Joint Ventures, Strategic Planning, Contract Negotiation, Banking, Mutual Funds, Employment Law, Negotiation, Corporate Finance
Education
University of Wisconsin Law School 1986 — 1989
Juris Doctorate, Law
Marquette University 1984 — 1986
MA, Spanish
Marquette University 1980 — 1984
Honors BA, Political Science and Spanish
. June 2008 - Present
Fiserv, Inc. July 1991 - July 2008
Skills
Mergers & Acquisitions, Leadership, Corporate Tax, Financial Analysis, Accounting, Financial Services, Sarbanes-Oxley Act, Executive Management, Small Business, Banking, Financial Reporting, Risk Management, Strategic Financial..., Process Improvement, Internal Controls, Financial Modeling, Management Consulting, Start-ups
Education
Marquette University 1982 — 1986
B.S., Accounting
First Trust July 2010 - Present
Self Employed September 2003 - Present
Fiserv, Inc. April 1989 - September 2003
Marketing One, Inc. January 1987 - February 1989
Portland Magazine 1983 - 1987
Skills
Writing, Editing, Media Relations, Public Relations, Corporate Communications, Community Relations, Copywriting, Press Releases, Marketing Communications, Social Media Marketing
Education
Oregon State University 1980 — 1983
Bachelor of Science, Technical Journalism, Business
Limited Brands, Inc. September 2011 - Present
Fiserv, Inc. September 2005 - August 2012
CheckFree Corporation 2005 - 2007
Skills
Trademarks, Legal Writing, Legal Research, Litigation, Patent Litigation, Analysis, Westlaw, Prosecution, Patent Applications, Negotiation, Patent Prosecution, Patents
Education
Columbus State Community College
A.A.S., Paralegal Studies
Duquesne University
Pharmacy
Penn State University
Engineering
Fiserv, Inc. February 2013 - Present
Fiserv June 2009 - Present
Fiserv, Inc. 1985 - 2010
Global Services at Fiserv 1900 - 1901
Skills
Product Management, Business Analysis, SaaS, Process Improvement, Leadership, CRM, Integration, Vendor Management, IT Strategy, Business Intelligence, Cross-functional Team..., SDLC, Enterprise Software, Program Management, Software Project..., Requirements Analysis, Strategy, Business Process..., Business Process, Outsourcing, Agile Methodologies
Education
Bradley University 1978 — 1982
B.S., Economics
Journal Media Group 2015 - 2015
Journal Media Group 2015 - 2015
Fiserv, Inc. June 2010 - April 2014
Midwest Airlines November 1990 - May 2010
Skills
Process Improvement, Management, Analysis, Budgets, Financial Analysis, Program Management, Finance, Customer Service, Microsoft Office, Accounting
Education
University of Wisconsin-Whitewater 1982 — 1985
Master of Business Administration (MBA), Finance
Milwaukee School of Engineering 1978 — 1979
Bachelors, Industrial Management
Lakeshore Technical Institute 1977 — 1979
Associate of Science (AS), Materials Management
PNC Bank October 2008 - Present
Fiserv Inc January 2007 - October 2008
Lockheed Martin Corp January 2006 - February 2007
IronGate Mortgage Inc January 2002 - January 2006
Skills
Solaris, Unix, Shell Scripting, Linux, DNS, Virtualization, VMware, Perl, Java, Integration, Enterprise Architecture
Education
University of Pittsburgh 2003 — 2005
Master of Science, Information Science
Fiserv, Inc. January 2003 - Present
Skills
Executive..., Microsoft Office Suite, Internal & External..., Concur, SharePoint, Vendor Management, Microsoft Office, Strategy, Salesforce.com, PeopleSoft, Office Administration, Change Management
Education
Cardinal Stritch University 2007 — 2009
Bachelors, Business Administration
Fiserv, Inc. July 2011 - Present
Kehe Food Distributors March 1999 - July 2011
KeHE Distributors/Tree of Life, Inc March 1999 - July 2011
Tree of LIfe 1999 - 2011
Citibank Universal Card Services April 1990 - February 1999
Skills
Grocery, Sales, Team Building, Marketing Communications, Forecasting, Customer Service, Distributors, Outlook, Account Management, Retail, Merchandising, Inventory Management
Education
Flagler College
Bachelor of Arts, Business Administration
Fiserv, Inc. 2006 - 2010
Armstrong Cabinets, Inc. 2002 - 2006
Peru State College 1997 - 2002
Education
Peru State College
AA, Accounting
Peru State College
BS, Business Administration - GPA 3.558
Santander Consumer USA Inc. 2014 - Present
United Services Automobile Association May 2012 - 2014
United Services Automobile Association March 2011 - May 2012
Simmons Bedding Company 2009 - 2009
Fiserv, Inc. 2008 - 2009
Ernst & Young LLP 2003 - 2008
FreeMarkets, Inc. 2000 - 2002
Legg Mason Wood Walker, Inc. 1997 - 2000
Skills
Financial Modeling, Risk Management, Forecasting, Business Process..., Strategy, Financial Analysis, Process Improvement, Analysis, Internal Controls, Internal Audit, Financial Risk, Banking, Management, Accounting, Finance, Management Consulting
Education
Emory University - Goizueta Business School
MBA, Finance and Strategy
University of Pittsburgh
Certificate in Accounting, Accounting
State University of New York at Albany
Bachelor of Arts, Economics
Fiserv, Inc. March 2000 - Present
Amgen, Inc. October 1998 - November 1999
Whittaker Electronic Systems 1994 - 1997
Hughes Aircraft Company 1990 - 1994
Trucking Services Interstate 1983 - 1990
Education
Los Angeles Pierce College
English, Sociology
Los Angeles Valley College
English, Sociology
Donovan Advisory Servuces, LLC January 2009 - Present
Fiserv, Inc. 2001 - 2008
NCR Corporation, Data Services Division 1991 - 2001
Skills
Customer Service, Microsoft Office, Financial Analysis, Microsoft Excel, Business Analysis, Project Management, Strategic Planning, Retail Banking, Microsoft Word, Business Strategy, Business Process..., Management, Sales, Sales Management, Account Management, Consulting, Business Development, Team Building, Leadership, Contract Negotiation, Process Improvement, Software Project...
Education
Rensselaer Polytechnic Institute at Hartford 1974 — 1975
M.S. partial, Computer and Information Sciences Mangement
Rensselaer Polytechnic Institute at Hartford 1974 — 1975
Computer Systems Management
Central Connecticut State University 1965 — 1970
Bachelor of Science (B.S.), Business Administration - Marketing
Fiserv Inc September 2005 - Present
CNL Restaurant REIT October 2001 - August 2005
Harcourt Brace Publishing August 1986 - July 2001
Skills
Sarbanes-Oxley Act, Financial Reporting, Revenue Recognition, Accounting, Process Improvement, Financial Analysis, Internal Controls, SEC filings, General Ledger, Forecasting, Auditing, Cash Management
Education
University of Puerto Rico-Mayaguez
Bachelor of Science (B.S.), Accounting
Linn Benton Lincoln Education Service District May 2013 - Present
Fiserv, Inc. January 2012 - April 2013
Central Willamette Community Credit Union March 2003 - December 2011
Harts Nursery of Jefferson December 1997 - July 2002
Wells Fargo August 1973 - November 1997
Skills
Risk Management, Commercial Lending, Small Business Lending, Finance, Auditing, Compliance, Cash Flow Lending, Banking, Financial Risk, Credit, Financial Services
Education
University of Washington 1970 — 1972
Bachelor of Arts (BA), Business Administration and Management, General
Clark College 1968 — 1970
Associate's degree
AT&T November 1995 - Present
Fiserv, Inc. 1990 - November 1995
DFCU Financial 1982 - 1990
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching
Education
Davenport University
Bachelor's Degree, Business Administration and Management, General
Fiserv February 2014 - Present
FHCP April 2013 - Present
Fiserv, Inc May 2011 - April 2013
Fiserv November 2000 - May 2011
Skills
Agile Methodologies, Software Development, Software Project..., SDLC, SOA, Requirements Analysis, Requirements Gathering, Integration, Enterprise Architecture, Microsoft SQL Server, Solution Architecture, Business Analysis, SQL, Vendor Management, Testing, IT Management, Business Process, Business Requirements, Waterfall, Software Documentation, Process Improvement, User Acceptance Testing, Virtualization, Resource Management, Project Management, Web Services, .NET, TFS, Software Implementation, XML, Disaster Recovery, SharePoint, Systems Analysis, Visio
Education
University of Phoenix 2000 — 2004
Bachelor's degree, Business Administration and Management, General
Fiserv, Inc. January 2009 - January 2015
FISERV, INC January 2006 - December 2008
FISERV, INC January 1998 - January 2006
Fiserv, Inc. January 1990 - January 1998
Skills
Consulting, Transmissions, FTPS, Secure FTP, Process Improvement, IT Operations, Incident Management, Incident Investigation, Problem Management, Change Management, Documentation, Management, Software Documentation, CRM, Business Intelligence, ITIL
Education
Columbia College
AA, Electronics, Media, Arts
Fiserv, Inc. January 2011 - Present
Fiserv, Inc. 1987 - 2011
Fiserv, Inc. 1948 - 1952
Skills
Account Management, Customer Relations, Business Analysis, Salesforce.com, Excel
Education
L.S.U. 1948 — 1952
B.S., Accounting
LSU 1948 — 1952
BS, Accounting
Fiserv, Inc. March 2010 - Present
Fidelity National Information Services August 2006 - February 2010
Education
Marquette University Law School 2001 — 2004
Doctor of Law (J.D.)
Marquette University 1997 — 2001
Bachelor of Arts (B.A.), History and Philosophy
Personal Safety Corporation June 2010 - Present
Fiserv, Inc. December 1986 - March 2008
Education
Kirkwood Community College 1979 — 1981
Associate of Applied Science, Computer Software Engineering
Jefferson Senior High School 1976 — 1979
Fiserv Inc. December 2013 - Present
Century Negotiations, Inc. January 2013 - August 2013
Auto Fax/Budd Baer Dealership January 2011 - January 2013
Skills
Customer Service
Education
University of Pittsburgh 1998 — 2001
Bachelor of Arts (B.A.), Polical Science, History, Legal Studies
Community College of Allegheny County - Boyce Campus 1996 — 1997
Fiserv September 2011 - Present
Experis 2008 - 2011
Generac Power Systems 2007 - 2008
Roundy's Supermarkets, Inc. 2006 - 2007
Baker Tilly Virchow Krause, LLP 2005 - 2006
Fiserv, Inc. 2000 - 2004
BDO USA, LLP 1996 - 2000
Skills
Project Management, Microsoft Office, Business Analysis, Microsoft Excel, Financial Analysis, Leadership, Finance, Mergers & Acquisitions, Customer Service, Microsoft Word
Education
Lakeland College 1996 — 2000
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
Byrant and Stratton College 1994 — 1996
Associate's degree, Accounting and Business/Management