kgb USA
Industry: Company
Descriptionkgb is a privately held, New York-based company that provides directory assistance and enhanced information services across Europe and North America. It describes itself as "the world’s largest independent provider of directory assistance and enhanced information services." Headquarters: New York City, NY CEO: David Cautin (Nov 1, 2011–) Founder: Robert Pines Founded: 1992 Subsidiaries: The Number UK Ltd., Conduit Limited, Type of business: Privately held company
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kgb USA Employees
Convergys April 2014 - Present
Kohls.com April 2012 - May 2013
KGB_USA September 2011 - January 2012
CVS Caremark Corporation January 2005 - July 2011
Skills
Customer Experience, Customer Service, Hiring, Sales Operations, Account Management, Salesforce.com, Telecommunications, Process Improvement, Team Leadership, Sales Management, Employee Training, Sales Process, Inventory Management, Vendor Management, Cross-functional Team..., Operations Management, Team Building, Leadership, Call Centers, Customer Satisfaction, Time Management, Microsoft Office, Microsoft Excel, Training, Sales, Retail
Education
Lubbock Christian University 2014 — 2016
Organizational Management, Business/Corporate Communications
University of Phoenix 2010 — 2015
Bachelors of Science in Business Management, Business, Management, Marketing, and Related Support Services
American Express April 2015 - Present
Medtronic April 2012 - April 2015
CoreLogic June 2010 - April 2012
kgb_USA 2006 - 2010
kgb_USA 2003 - 2006
kgb_USA 2001 - 2003
Skills
Workforce Management, Operations Management, Process Improvement, Quality Assurance, Customer Relations, Strategic Planning, P&L Management, Business Analysis, Call Center Development
Education
DeVry University
BS, Operations Management
American InterContinental University
AABA, Business Administration
kgb 2009 - July 2013
kgb_USA 2009 - July 2013
INFONXX 2006 - 2008
INFONXX 2004 - 2006
infonxx 2002 - 2004
INFONXX 2000 - 2001
Skills
Technical Support, Active Directory, Call Center, XP, Troubleshooting, Call Centers, Cisco Technologies, System Administration, Windows 7, Software Installation, Servers, Computer Hardware, Operating Systems, Leadership, Customer Service, Telecommunications, Vendor Management, Disaster Recovery, VoIP
Education
Northampton Community College 2002 — 2007
Associates, Web Development
Northampton Community College 2000 — 2007
Associates, Computer Sciences
Impact Urgent Care November 2012 - Present
Renova Hand & Foot Centers September 2013 - July 2014
Urgent Care & Occupational Health Centers of Texas, P.A. July 2012 - September 2013
KGB-USA 2004 - 2011
Skills
Radiologic Technology, C-arm, PACS, RIS, Fluoroscopy, Microsoft Excel, Microsoft Word, Quality Patient Care, Cpr Certified, Patient Safety, Digital X-ray, BLS, EKG, DICOM, HIPAA, Orthopedic
Education
St Philip's College 2010 — 2012
Associate of Applied Science, Radiologic Technology/Science - Radiographer, 3.9
LK Marketing March 2011 - Present
Kgb_USA March 2008 - June 2011
Teletech Inc January 2006 - April 2008
The PIC Group October 2003 - October 2005
Skills
Computer Application..., Customer Acquisition, Customer Retention, Customer Support, Data Entry, Databases, CRM, Accounts Payable, Account Management, Customer Service, Customer Satisfaction, Customer Engagement, Research, Online Research, Quantitative Research, Sales, Sales Process, Direct Sales, Email Marketing
Education
Detroit Business Institute 1983 — 1984
Certificate, Accounting
Detroit Business Institute-Southfield 1983 — 1984
Certificate, Accounting, 3.5
TeleTech July 2015 - Present
TeleTech July 2014 - Present
Humane Society of Alamance County February 2014 - Present
Andi's Scentsations 2008 - Present
TeleTech September 2014 - November 2014
MegaForce Staffing Group August 2013 - November 2013
KGB_USA June 2013 - August 2013
Dixie Sales April 2011 - December 2011
TeleTech September 2010 - March 2011
Prime Personnel July 2008 - July 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Access, Internet Explorer, Mozilla, iTunes, PowerPoint, Microsoft Publisher, Outlook, Keyboard Skills, 10 Key, Customer Service, Call Center, Avaya, VMware, Manual Payroll, Administrative..., Data Entry, Filing, Receptionist Duties, Human Resources, Accounting, Payroll Accounting, Some medical coding, Medicare/Medicaid..., Administration, Spreadsheets, Payroll, Management, Fax, Call Centers, Employee Benefits, Sales, Medicare/Medicaid...
Education
Randolph Community College 2012 — 2014
Associate's degree, Healthcare Management
Randolph Community College 2012 — 2013
Certification, Healthcare Management, 3.65 GPA
Alamance Community College 2008 — 2009
Associates Degree (incomplete), Office Systems Technology
The Arnold Group July 2011 - Present
Kansas Department of Commerce March 2014 - February 2015
T-Mobile July 2013 - March 2014
kgb USA February 2009 - July 2011
kgb USA June 2006 - February 2009
kgb USA February 2006 - June 2006
Skills
Recruiting, Employee Relations, Onboarding, HRIS, Benefits Administration, Hiring, Technical Recruiting, HR Consulting, Performance Management, Deferred Compensation, Screening, Talent Acquisition, Leadership Development, Employee Handbooks, Applicant Tracking..., Job Fairs, Temporary Staffing, Staffing Services, Employment Law, Employer Branding, Contract Recruitment, Personnel Management, Leadership, Interviews, Office Management, Employee Benefits, Organizational..., Payroll, Data Entry, Employee Training, Management, FMLA, Customer Service, Succession Planning, Sourcing, Training, Coaching, Call Center, Human Resources, Talent Management, Microsoft Excel, Employee Engagement, Conflict Resolution, Workforce Planning, Labor Relations, Resume Writing, Outlook, College Recruiting, PeopleSoft, Temporary Placement
Education
Butler Community College 2009 — 2012
N/A, Marketing and Management
Wichita State University
Bachelor of Business Administration (BBA), Human Resource Management, Junior
Starwood Hotels & Resorts Worldwide, Inc. September 2014 - Present
Protection One September 2012 - September 2014
Bombardier Aerospace March 2012 - August 2012
kgb USA October 2005 - February 2012
Franchise Services Company March 2005 - September 2005
Viking Office Products/Office Depot March 1999 - March 2005
Skills
Employer Branding, Performance Management, Employee Relations, Onboarding, Talent Acquisition, Recruiting, Human Resources, Employee Benefits, Management, Employment Law, Payroll, Talent Management, Leadership, Personnel Management, Applicant Tracking..., Organizational..., HRIS, HR Policies, Workforce Planning, Employee Engagement, Succession Planning, Deferred Compensation, New Hire Orientations, Strategy, Hiring
Education
Baker University
MBA
Wichita State University
Bachelor's Degree, Psychology
iHeartMedia February 2014 - Present
Conduit Global December 2011 - February 2014
kgb_USA September 2011 - December 2011
New Quest Staffing Solutions October 2010 - August 2011
Adecco Staffing, USA August 2007 - September 2010
Integrated Human Capital February 2007 - June 2007
Skills
Technical Recruiting, Talent Acquisition, Applicant Tracking..., Recruiting, College Recruiting, Temporary Staffing, Human Resources, Employee Relations, Sourcing, HRIS, Onboarding, Staffing Services, Internet Recruiting, Employee Benefits, Interviews, New Hire Orientations, Time Management, Performance Management, Temporary Placement, Hiring, HR Policies, Screening, Payroll, FMLA, Employment Law, Job Fairs, Coaching, Management, Cold Calling, Benefits Administration, Workforce Planning, Job Descriptions, Screening Resumes, Contract Recruitment, Talent Management, Succession Planning, Resume Writing, Employee Engagement, Labor Relations, Background Checks, Recruitment Advertising, Permanent Placement, Employee Training, Compensation, PeopleSoft, Career Development, Building Relationships, Behavioral Interviewing, Corporate Recruiting, Training
Education
The University of Texas at San Antonio 2002 — 2006
BBA, Human Resources
McDonald's June 2011 - Present
kgb_USA October 2010 - December 2010
Continental Airlines March 2008 - October 2008
Education
Per Scholas Institute for Technology 2011 — 2011
CompTIA A+ Certification
North Carolina Agricultural and Technical State University 2007 — 2007
Newell Rubbermaid August 2013 - Present
Ralph Lauren October 2012 - March 2013
KGB_USA May 2012 - October 2012
Bennett College August 2009 - May 2012
Bennett College August 2009 - May 2012
Skills
Administrative..., Customer Service, Public Speaking, Admissions, Call Centers, Microsoft Excel, Microsoft Word, PowerPoint, Recruiting
Education
North Carolina Agricultural and Technical State University 2015 — 2016
Master of Business Administration (M.B.A.), Human Resources Management and Services
Bennett College for Women 2008 — 2012
Bachelor’s Degree, Business Administration and Management, General, 3.5
SunTrust Bank December 2014 - June 2015
Olympus Corporation of America July 2013 - December 2014
kgb_USA October 2008 - January 2013
The Number UK Ltd 2008 - January 2013
INFONXX 1996 - 2009
City of Allentown 2006 - 2006
Skills
Training, Management, Change Management, Performance Management, Leadership, Employee Relations, Recruiting, Call Centers, Call Center, Process Improvement, Human Resources, Customer Experience, Coaching, Outsourcing, BPO, Operations Management, Program Management, Strategy, Team Building, CRM, Strategic Planning, Business Process..., Employee Engagement, Customer Satisfaction, Policy, Team Leadership, Time Management, Account Management, Cross-functional Team..., Leadership Development, Business Analysis, Project Management, Public Speaking, Start-ups, Analysis, Contact Centers, Customer Retention, Employee Training, Team Management, Training Delivery, Telecommunications, Organizational..., Business Development, New Business Development, Executive Management, Talent Acquisition, Talent Management, Staff Development, Workforce Planning, Vendor Management
Education
California State University-Dominguez Hills 1989 — 1992
Bachelor of Arts, Communications - Public Relations
UCLA 1982 — 1985
General Studies
Tax Mind, Inc. December 2013 - Present
Jared the Galleria of Jewelry Field Repair Shop May 2013 - December 2013
kgb_USA March 2013 - May 2013
LBS Tax Services December 2012 - April 2013
PTL Auto June 2011 - January 2013
US Census Bureau April 2010 - August 2010
Skills
Customer Service, Customer Satisfaction, Automotive, Sales, Sales Management, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Marketing, Teamwork, Social Media, Time Management, Project Planning, Business Development, New Business Development, Inventory Management, Retail, Profit, Data Entry, Web Design, Event Planning, Outlook, Market Research, Digital Marketing, Telephone Skills, Data Analysis, Human Resources, Online Marketing, Photoshop, Lead Generation, Marketing Strategy, Research, Graphic Design, Advertising, Social Networking, Training, Team Building, Leadership, Management, Process Improvement, Team Leadership, Strategic Planning
Education
North Carolina Agricultural and Technical State University 2004 — 2008
Bachelor of Science (B.S.), Graphic Communication Systems, Printing and Publishing
Solstas Lab Partners September 2014 - Present
KGB USA September 2012 - November 2013
Express Employment Professionals July 2012 - September 2012
Allen Industries Inc. June 2007 - February 2011
Express Employment Professionals March 2007 - June 2007
ADVANCE AMERICA PAYDAY LOAN January 2000 - December 2005
RENT AMERICA February 1998 - January 2000
Skills
Customer Service, Project Management, Management, Process Scheduler, Project Planning, Coaching, Budgets, Time Management, Access, Office Management, Recruiting, Teamwork, Data Entry, Office Administration, Project Delivery, Outlook, Microsoft Word, Microsoft Excel, Call Centers, Administration, Retail, Microsoft Office, Contract Negotiation, Troubleshooting, Invoicing, Sales, Customer Retention, Leadership, Customer Satisfaction, Training, Account Management, PowerPoint, Customer Experience, Problem Solving
Education
Fortis College-Centeville 2013 — 2014
Associate of Science (A.S.), Business, Management, Marketing, and Related Support Services
University of Phoenix 2012 — 2013
Associate's degree, Business Administration, Social Psychology, SOPHMORE
Guilford Technical Community College 2010 — 2012
Business Administration and Management, General, SOPHMORE
usablenet May 2011 - Present
kgb USA June 2009 - June 2010
The Orchard Enterprises, Inc May 2008 - December 2008
NYTimes.com February 2006 - May 2008
TMP Worldwide September 2004 - May 2005
Ivy Hill Corporation January 1999 - September 2004
Wedding 2002 - 2002
Skills
SOX Compliancy, Accounting, Accounts Payable, Account Reconciliation, Accounts Receivable, Analytics, Credit, Customer Service, Microsoft Excel, General Ledger, Invoicing, Microsoft Office, Microsoft Word, Problem Solving, QuickBooks, Operating Manuals, SOX 404, Microsoft CRM, Microsoft Dynamics, Salesforce.com, Cash Receipts, Revenue Recognition, Revenue Analysis, Revenue Forecasting, Payment Card Processing, Crystal Reports, Contract Management, Teamwork, Access, Account Management, Analysis, Accruals, Balance, Cost Accounting, Financial Analysis, Finance, Financial Reporting, Financial Statements, Forecasting, Great Plains Software, Human Resources, Journal Entries, Management, Payroll, Project Management, Sales, Sarbanes-Oxley, Sarbanes-Oxley Act, Spreadsheets, Variance Analysis
Education
Moravian College 1993 — 1998
BA, Accounting
IMS Health August 2012 - Present
kgb July 2010 - August 2012
kgb_USA June 2006 - July 2010
US Airways June 2005 - May 2006
Holy Spirit Health System January 2005 - May 2005
Skills
Benefits Administration, HRIS, Employee Relations, Outsourcing, Employee Benefits, Deferred Compensation, Human Resources, Performance Management, Talent Acquisition
Education
DeSales University 2008 — 2014
Master of Business Administration (M.B.A.), Management
Shippensburg University of Pennsylvania 2001 — 2005
BSBA, Human Resource Management
kgb_USA 2005 - Present
REACH February 2004 - November 2005
INFONXX March 2003 - February 2004
TELEMEDIA INTERNATIONAL INC June 1995 - September 2002
INTECOM INC February 1992 - June 1995
EBASCO SERVICES, INC February 1991 - February 1992
CHARLES FERTIG CONSULTING ENGINEER, INC July 1986 - September 1990
Skills
Routing, Telecommunications, Call Centers, WAN, Ethernet, IP, Network Design, Networking, MPLS, CRM, Service Delivery, Troubleshooting, VoIP, Management, Data Center, Project Management, Vendor Management, Co-location, Cisco Technologies, Managed Services
Education
Farmingdale State University of New York 1988 — 1990
Bachelors, Electrical Engineering Technology
C.U.N.Y COLLEGE OF STATEN ISLAND 1984 — 1988
A.A.S. ELECTRICAL ENGINEERING TECHNOLOGY, Electrical, Electronic and Communications Engineering Technology/Technician, 3.2
Brownfield ISD March 2011 - Present
Lubbock ISD December 2009 - February 2011
kgb USA February 2006 - November 2009
Texas Tech University December 2004 - January 2006
Bolinger, Segars, Gilbert & Moss, L.L.P. November 2002 - December 2004
Skills
Accounting, Budgets, Customer Service, Finance, Financial Analysis, Financial Reporting, Forecasting, Internal Audit, Leadership, Management, Process Improvement, Strategic Planning, Team Building, Team Leadership
Education
Angelo State University 1995 — 2000
Lancer Corporation 2010 - Present
kgb_USA January 2001 - October 2009
R&L Foods, Inc. 1998 - 2001
Skills
Leadership, Training, Six Sigma, Human Resources, Continuous Improvement, Employee Relations, Recruiting, Performance Management, Organizational..., Talent Management, Talent Acquisition, HRIS, HR Policies, Deferred Compensation, Employee Benefits, Applicant Tracking..., Benefits Administration, Change Management, Coaching, College Recruiting, Cross-functional Team..., Employee Engagement, Employee Training, Employer Branding, Employment Law, HR Consulting, Hiring, Internet Recruiting, Interviews, Job Descriptions, Labor Relations, Leadership Development, Lean Manufacturing, Management, Manufacturing, Negotiation, New Hire Orientations, Onboarding, Operations Management, Organizational..., Payroll, PeopleSoft, Personnel Management, Process Improvement, Sourcing, Program Management, Strategic Planning, Strategy, Succession Planning, Team Building
Education
Texas A&M University 1991 — 1995
Bachelor of Business Administration, Marketing
kgb USA January 1997 - Present
Lehigh County January 1994 - December 1996
Daiwa Securities 1989 - December 1993
Education
Queens College
Palmer Drug Abuse Program November 2008 - Present
KGB_USA July 2003 - November 2008
Bennigan's Franchise Company 1999 - 2004
Skills
Customer Service, Community Outreach, Public Speaking, Event Planning, Microsoft Office, Teaching
Education
San Antonio College
Substance Abuse/Addiction Counseling
kgb USA December 2005 - December 2011
USA Mobility February 2000 - December 2005
Financial And Credit Services, West January 1996 - February 2000
Education
ASU
University of Minnesota-Twin Cities
Cavender Interests Service TechnicianVolvo Car CorporationJuly 2003 - January 2008
kgb usa November 2002 - May 2003
Education
San Antonio College 2005 — 2006
BA, Business Management
VCNA New Jersey 2005 — 2006
Interpersonal Communications
St. Phillips College 2003 — 2006
BA, Automotive Science
Cigars International October 2011 - Present
kgb_USA June 2009 - October 2011
CACI July 2004 - June 2009
Skills
SQL Server 2000-2008, NetApp, MySQL, Powershell, Microsoft SQL Server, E-commerce, T-SQL
Education
Penn State University 2000 — 2004
B.A. Integrative Arts, Multimedia, Web Design, Information Technology
Texas Tech University May 2014 - Present
Texas Tech University June 2012 - April 2014
kgb_USA November 2011 - February 2012
Monterey Church of Christ May 2009 - November 2011
Texas Tech University November 2008 - January 2011
Skills
Interviews, New Hire Orientations, Hiring, Screening, Call Centers, Event Planning, Public Speaking, Teaching, Nonprofits, Microsoft Office, Editing, Public Relations, Community Outreach, Insurance, Fundraising, Data Entry, Leadership Development
Education
Texas Tech University 2007 — 2011
Bachelor of Arts, Music and Psychology
KGB Usa April 2011 - Present
Counduit Global April 2011 - Present
Volt Technical Resources March 2010 - April 2011
Skills
Networking, Technical Support, Switches, Windows XP, Windows Server, Cisco Routers, VoIP, Wireless, Ethernet, WiFi
Education
ITT Technical Institute-San Antonio 2009 — 2014
Bachelor's degree, Information Technology
ITT Tech, San Antonio 2009 — 2011
Associates, Computer Network Systems
Spot One Marketing LLC July 2010 - Present
kgb USA 2006 - 2010
The Golf Warehouse 2008 - 2009
Skills
Customer Service, Customer Satisfaction, Web Marketing, Online Marketing, Call Centers, Team Building, Microsoft Office, Coaching, Social Networking, Management, Social Media Marketing, Public Speaking, Customer Retention, Sales Management, Lead Generation, Online Advertising, Advertising, Marketing, Marketing Strategy, Email Marketing, Digital Marketing, Internet Services, Internet Strategy, Website Development, Google Website Optimizer, Direct Mail Campaigns
Education
Butler Community College 1993 — 1995
Computer Science, Business
Wichita Northwest 1988 — 1992
AT&T April 2012 - September 2012
AT&T October 2004 - December 2008
KGB USA October 2001 - June 2004
Skills
HTML, Windows, C++, Java, C, Microsoft Office, Microsoft Excel, SQL, Photoshop, Microsoft Word, Customer Service, JavaScript
Education
Kennesaw State University 2011 — 2012
Bachelor of Science (BS), Computer Science, 3.2
Georgia Perimeter College
Associate of Science, Computer Science
North Carolina A&T State University
Computer Science
Rackspace, the #1 managed cloud company July 2015 - Present
SWBC December 2014 - Present
KGB_USA October 2014 - December 2014
KGB_USA October 2012 - October 2014
KGB_USA February 2012 - September 2012
WellMed Medical Management Inc 2009 - 2011
West Business Services 2008 - 2009
San Antonio Federal Credit Union 2003 - 2003
Skills
Microsoft Office, OS X, Windows XP Professional, Mac OS X, Home Networking, Fiber Optic Networks, Windows 7, iOS, Android, Technical Support, Visio, Active Directory
Education
Texas A&M University 2002 — 2007
Bachelor of Science, Psychology, Business Minor
Volt January 2014 - Present
Volt March 2012 - Present
kgb March 2011 - February 2012
KGB USA 2011 - 2012
Skills
Supervisory Skills, Supervisory Management, Technical Support, Staff Development, Networking, Wireless Networking, Network Security, Call Centers, Call Center Development, De-escalation, Verbal De-escalation, Customer Escalation..., Escalations Management, Escalation Resolution
Education
Palo Alto College
St Philip's College
kgb_USA 2005 - 2012
Toman and Associates, Inc. February 1995 - May 2002
Education
The University of Texas at San Antonio 2006 — 2007
Public Administration, Graduate School
Thurgood Marshall School of Law 2003 — 2004
Law
The University of South Dakota School of Law 2002 — 2002
Law
The University of Texas at San Antonio 1998 — 2002
Bachelor of Business Administration (BBA), Marketing
kgb September 2004 - May 2012
kgb USA 2004 - 2012
Skills
Call Centers, Customer Satisfaction, Customer Retention, Troubleshooting, Customer Service, Customer Experience, Process Improvement, Salesforce.com, Vendor Management, Data Entry, Account Management, Access, XP, Team Leadership, Sales, Outlook, Microsoft Office, Management, Training, Microsoft Excel
Education
North Carolina Agricultural and Technical State University
CENTRAL BAIL BONDS August 2013 - Present
KGB-USA 2002 - 2013
Skills
Data Entry, Customer Satisfaction, Call Centers, Microsoft Excel, Microsoft Word, Customer Service, Research, Legal Assistance
Education
South Plains College
Conduit Global 2012 - Present
KGB USA March 2012 - October 2012
Electrol Systems Inc. August 2010 - March 2012
Southern Mobility Products January 2010 - August 2010
Computer Nerdz June 2009 - January 2010
Skills
Executive Level..., Microsoft Office, Windows, Mac OS, Google Chrome, Firefox, Internet Explorer, Purchase Orders &..., Ticketing Systems, Order Creator/Scheduler, Strong organizational..., Well-developed..., Communication, Avaya IP Telephony, Multimeter, Oscilloscope, Soldering, Hand Tools, Electrical...
Education
ITT Technical Institute-San Antonio 2007 — 2009
Associates of Applied Science, Computer and Electronics Engineering Technology