InfoNxx Company
Industry: Company
Descriptionkgb is a privately held, New York-based company that provides directory assistance and enhanced information services across Europe and North America. It describes itself as "the world’s largest independent provider of directory assistance and enhanced information services." Headquarters: New York City, NY CEO: David Cautin (Nov 1, 2011–) Founder: Robert Pines Founded: 1992 Subsidiaries: The Number UK Ltd., Conduit Limited, Type of business: Privately held company
InfoNxx List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at InfoNxx. You can filter them based on skills, years of employment, job, education, department, and prior employment.
InfoNxx Salaries. You can even request information on how much does InfoNxx pay if you want to. Learn about salaries, pros and cons of working for InfoNxx directly from the past employees.
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InfoNxx Employees
New Visions Promotional Products January 2005 - March 2013
Infonxx February 2001 - December 2005
Skills
Ability to type 52 wpm
Education
ITT Technical Institute-Corona 2012 — 2014
Bachelor's degree, Networking Systems Administrator, A
United Allergy Services February 2014 - January 2015
Dr Rogers Medical Group 2010 - 2013
Angeles Multi Specialty Clinic March 2009 - April 2010
Premier Pain Consultants January 2008 - February 2009
Infonxx January 2007 - January 2008
Skills
Medical Billing, Medical Coding, Insurance Verification, Collections, Appeals, Commercial Insurance, Medicare/Medicaid..., Medicare, Front Office, Back Office, Physician Coding, Account Reconciliation, Accounts Receivable, Accounts Payable, ICD-9, ICD-9-CM, CPT, Microsoft Word, Microsoft Excel, QuickBooks, Prior Authorization, EMD, eMDs, Medisoft, Data Entry, Customer Service, Outlook, Employee Training, Policy Writing, Clearing Houses, EDI, Clerical Skills, Billing Systems, Third Party Billing, Workers Compensation, Customer Follow-up
Education
The Academy of Health Care Professions-San Antonio 2007 — 2008
Medical Billing and Coding
Angelo State University
Caring Family Network December 2010 - Present
Hope For Tomorrow May 2010 - December 2010
INFONXX February 2006 - May 2010
Skills
Program Evaluation, Community Outreach, Social Services, Case Management, Crisis Intervention, Program Development, Volunteer Management, Nonprofits, Child Welfare, Clinical Research, Fundraising, Training, Youth Development, Non-profit...
Education
Texas Tech University 2006 — 2009
Bachlor, Human Development and Family Studies
South Plains College 2002 — 2005
Associate Degree of Applied Sciences
Monarch December 2013 - Present
G4S Secure Solutions (USA) Inc. September 2013 - November 2013
Greensboro Auto Auction July 2011 - April 2012
United Animal Coalition July 2005 - June 2011
INFONXX September 2004 - May 2005
OHM International April 2002 - January 2004
Skills
QuickBooks, Microsoft Excel, Accounts Receivable, Bookkeeping, Accounts Payable, Microsoft Word, Time Management, Customer Service, Payroll, Invoicing
Education
Guilford Technical Community College
Accounting Specialist, Completed Dec., 2012, GPA 98.41
Guilford Technical Community College
Eastfield College
Pursued General Education Degree
Monster June 2015 - Present
IBM January 2013 - June 2015
Career Builder September 2010 - January 2013
Fox Choppers Helicopter Company September 2008 - September 2010
CTDI January 2007 - September 2008
Commnet Supply April 2005 - January 2007
TELMAR NT April 2003 - April 2005
INFONXX 2001 - 2004
TruePosition February 1999 - January 2001
Skills
Contract Negotiation, Mergers, Open Source Software, Business Development, Marketing Strategy, Strategic Planning, Solution Selling, Sales, Salesforce.com, Wireless, SaaS, Software Development, Strategic Partnerships, CRM, Cross-functional Team..., Leadership, Management, Marketing, Mergers & Acquisitions, Strategy, Entrepreneurship, Mobile Devices, Talent Acquisition, Helicopter Piloting
Education
Temple University 1991 — 1995
Bachelors, Marketing, Finance
Temple University 1991 — 1995
Bachelors Degree, Business, Management, Marketing, and Related Support Services
Connecticut Lottery Corp. September 2014 - Present
Verizon Wireless 2001 - 2014
InfoNXX 2000 - 2001
Skills
Customer Service, Sales, Interviews, Coaching, Recruiting, Training, Customer Experience, Call Centers, Customer Retention, Cold Calling, Customer Satisfaction, Telecommunications, Direct Sales, Vendor Management, Sales Operations
Education
Post University 2009 — 2013
Bachelor of Science (BS), Business Administration
Briarwood College 1999 — 2005
Associate of Science (A.S.), Mortuary Science and Embalming/Embalmer
USAA April 2014 - Present
Simple Marriages by Dennis Pendley November 2012 - Present
Southwest Research Institute September 2006 - Present
Domino's Pizza 2006 - 2008
InfoNXX May 2006 - September 2006
Boeing April 1999 - November 2004
Fairchild Aircraft 1996 - 1999
US Navy October 1991 - October 1995
Skills
Troubleshooting, Electronics, Testing, Computer Hardware, Soldering, Data Analysis, Programming, Microsoft Office, Windows, R&D, Technical Writing
Education
San Antonio College 2001 — 2004
Some college
Leakey High School 1982 — 1986
High school diploma
Aetna July 2014 - Present
JPMorgan Chase February 2008 - August 2011
JPMorgan Chase Bank N.A. March 2007 - February 2008
InfoNxx January 2005 - March 2007
AXA Insurance October 2004 - November 2004
Camelot Adult Health Day Care Center July 2004 - September 2004
Skills
Onboarding, Taleo, Cultural Diversity, Career Development, Psychology, New Hire Orientations, Program Development, Employee Orientations, end-to-end recruitment, World Cultures, Coaching, Leadership, recruiting and sourcing..., experience in a..., new hire on-boarding..., Contingent employees..., account management, Draft and extend job..., Sourcing and cold..., Applicant Tracking..., Exempt and Non-Exempt..., Internal Job Posting..., Management of Job Boards, Posting and Management..., Compensation, Mac OS, Windows, Heavy Calendaring, Recruiting, Recruitment, Behavioral Interviewing, Employee Training, Job Fairs, College Recruiting, Talent Acquisition, Risk Management, Job Coaching, Internet Recruiting, Talent Management, Building Relationships, Screening Resumes, Cold Calling, Staffing Services, Financial Services, Performance Management, Contract Recruitment, Interviews, Hiring, Sourcing, Discipline and...
Education
San Francisco State University 2013 — 2014
Certificate Program in Human Resources Management, Human Resources
Philippine Normal University 2000 — 2004
Bachelor of Science (BS), Psychology Major in Guidance and Counseling
Busines January 2015 - Present
IBM January 2014 - Present
IBM May 2011 - Present
IBM June 2006 - May 2011
Infonxx 2002 - 2006
Advertising Speciality Institute September 2002 - April 2004
Skills
Account Management, Service Management, Call Center, Salesforce.com, Solution Selling, SaaS, Enterprise Software
Education
Lebanon Valley College 1998 — 2002
Bachelor of Science, Business Adminstration
Lebanon Valley College 1998 — 2002
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations
Rackspace, the #1 managed cloud company June 2015 - Present
Medtronic May 2015 - July 2015
Medtronic April 2015 - July 2015
Medtronic September 2013 - July 2015
Red Ventures April 2013 - September 2013
JW Marriott April 2011 - March 2013
Medical Center Physical Therapy, INC January 2012 - July 2012
Hyatt Hotels Corporation December 2007 - July 2010
Pinnacle Security January 2007 - September 2007
Infonxx May 2005 - July 2006
Skills
Fitness, Exercise Physiology, Human Anatomy, Rehabilitation, Cpr Certified, Microsoft Word, Microsoft Excel, Athletic Training, Chemistry, Communication Skills, Sales, Sales Management, Restaurants, Hospitality, Time Management, Advertising, Leadership
Education
The University of Texas at San Antonio 2010 — 2012
Bachelors of Science with an Emphasis in Athletic Medicine, Kinesiology and Exercise Science
Northwest Vista College 2007 — 2010
Associate of Science (A.S.), Science
Northwest Vista College 2007 — 2010
Associate of Arts (A.A.)
DLL June 2015 - Present
Philadelphia Chamber of Commerce - Young Professionals Network August 2013 - Present
Epicor Software February 2014 - November 2014
SAP June 2010 - February 2014
Empire Education Group March 2008 - June 2010
Lutron Electronics, Inc. March 2007 - March 2008
InfoNXX June 2006 - October 2006
Garfield Group Public Relations December 2004 - May 2006
Comcast Spectacore December 2003 - June 2004
Pennsylvania Ballet December 2002 - June 2003
Skills
Corporate Communications, Social Media, Event Planning, Media Relations, Marketing Communications, Public Relations, Strategic Communications, Community Development, Social Media Marketing, Internal Communications, Coaching, Press Releases, Digital Marketing, Editing, Marketing, Marketing Strategy, Integrated Marketing, Advertising, Crisis Communications, Fundraising, CRM, Web Content, Leadership, Strategy, Public Speaking, Management, Communication Training, Training, Marketing Research, Trade Shows, Writing, Strategic Partnerships
Education
Temple University 2001 — 2005
BA
Cigars International May 2013 - Present
National Penn Bank October 2010 - May 2013
Volvo Construction Equipment-Formerly Ingersoll Rand May 2007 - May 2010
Ingersoll Rand August 2001 - April 2007
INFONXX 1993 - 2000
Skills
Account Management, Accounting, Financial Analysis, Payroll, Employee Relations, Program Management, Human Resources, Process Improvement, Budgets, Forecasting, Accounts Payable, Financial Reporting, Internal Controls, Auditing, SAP, Variance Analysis, Accounts Receivable, Finance, Analysis, Access, Cost Accounting
Education
Northampton Community College 1995 — 1998
Nationwide Sales Solutions March 2011 - June 2013
Alliance Bernstein January 2008 - February 2011
INFONXX February 2004 - September 2006
Education
University of the Incarnate Word 2014 — 2015
Master of Business Administration (M.B.A.), Accounting
The University of Texas at San Antonio 2002 — 2007
Bachelor's Degree, Accounting and Finance
C3/CustomerContactChannels, Inc. April 2014 - Present
Afni November 2007 - April 2014
infonxx April 2003 - March 2007
Skills
eWFM, RTA, Enterprise..., Citrix, Cisco Technologies, Aspect, Aspect ACD, Kronos, ERP, Microsoft Office, Microsoft Excel, Microsoft Word, knowlagent, Rockwell
Education
New Mexico State University-Alamogordo 1985 — 1996
general
santa monica city college 1981 — 1982
university high school 1979 — 1981
Sinclair Broadcast Group - KABB/WOAI June 2013 - Present
North American Aircraft Services February 2012 - June 2013
Kinetic Concepts April 2010 - February 2012
Kinetic Concepts August 2008 - April 2010
Tesoro September 2007 - August 2008
Tesoro June 2006 - September 2007
United Healthcare November 2005 - June 2006
INFONXX June 2005 - November 2005
INFONXX October 2004 - June 2005
INFONXX March 2003 - October 2004
Skills
Customer Service, Human Resources, Administrative Support, Oracle Applications, SAP, Ceridian, Microsoft Applications, Workday, Siebel, Lotus Notes, Backtrack, E-Verify, ascensus, ADP ezLaborManager, ADP Payroll, Paychex, Administrative..., Deferred Compensation, Interviews, Hiring, Leadership, New Hire Orientations, Training, Employee Relations, Management, Temporary Placement, Onboarding, Recruiting, Team Building, Program Management, Succession Planning, College Recruiting, Applicant Tracking..., Internet Recruiting
Education
Ashford University 2010 — 2012
Bachelors, Organizational Management/HR Management
Northwest Vista Community College 2005 — 2010
Associates, General Arts
Beachbody January 2014 - Present
Beachbody March 2011 - January 2014
Avon June 2008 - March 2011
Avon February 2005 - June 2008
Avon August 2002 - February 2005
INFONXX January 2001 - August 2002
Convergys June 1999 - January 2001
Skills
Teamwork, Change Leadership, Leadership Development, Training & Development, Sales Management, Sales Operations, Direct Sales, Organizational..., Strategic Planning, Change Management, Training, Succession Planning, Employee Training, Team Leadership, Leadership, Team Building, Sales, Coaching, Talent Acquisition, Management, Talent Management, Project Management, Employee Engagement, Forecasting, Strategy, Marketing, CRM, Cross-functional Team..., Process Improvement, Performance Management, Certified DDI..., Business Development, Recruiting, Budgets, Customer Service, Time Management, Customer Retention, New Business Development, Sourcing, Account Management, Retail, Organization, Operations Management, Analysis, Employee Relations, Outsourcing, Public Speaking, Team Management
Education
Biola University 2006 — 2008
Master of Arts, Organizational Leadership
Utah State University 1993 — 1998
Bachelor of Science, Philosophy with Economics, Management, and Human Resources.
J.A. White & Associates, Inc April 2012 - Present
Lia Sophia 2013 - 2014
Wendy’s 2011 - 2013
Hobby Lobby Department Store 2008 - 2009
INFONXX 2006 - 2007
FBCV Federal Credit Union 2002 - 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, Budgets, Editing, Administrative..., Microsoft Publisher, Account Reconciliation, Consultants, Food & Beverage, Social Networking, Newsletters, Office Administration, Restaurants, Tutoring, YouTube, Youth Mentoring, Youth Ministry, Procedure Development, Data Entry, Time Management
Education
Strayer University (SC) 2010 — 2011
Business Administration, Accounting
The Hair Design School-Greensboro 2009 — 2010
Diploma, Cosmetology/Cosmetologist, General
North Carolina Agricultural and Technical State University 2000 — 2007
Electronics, Computer and Information Technology
Chantilly High School 2000 — 2004
Advanced Studies High School Diploma, Chantilly Academy - Electronics
Cricket Communications November 2012 - March 2013
Private Contractor - ESL July 2009 - February 2013
Walmart November 2011 - November 2012
Volt Technical Resources @ 2Wire January 2010 - March 2010
A.C.S. Inc. June 2008 - March 2009
Walmart November 2007 - February 2008
INFOnxx June 1996 - November 2007
Skills
Publishing, English, Telecommunications, Wireless, Call Centers, Troubleshooting, Customer Retention, Customer Satisfaction, Customer Experience, VoIP, Customer Service, Wireless Networking, Team Leadership, IP, Mobile Devices, Cashiering, Organic Gardening
Education
Los Angeles City College 1980 — 1985
Associate of Arts (A.A.), Major: History / Minor: Social Sciences (emphasis Geology, Weather), 3.85
kgb 2009 - July 2013
kgb_USA 2009 - July 2013
INFONXX 2006 - 2008
INFONXX 2004 - 2006
infonxx 2002 - 2004
INFONXX 2000 - 2001
Skills
Technical Support, Active Directory, Call Center, XP, Troubleshooting, Call Centers, Cisco Technologies, System Administration, Windows 7, Software Installation, Servers, Computer Hardware, Operating Systems, Leadership, Customer Service, Telecommunications, Vendor Management, Disaster Recovery, VoIP
Education
Northampton Community College 2002 — 2007
Associates, Web Development
Northampton Community College 2000 — 2007
Associates, Computer Sciences
Helen Baylor Ministries September 2008 - May 2013
Comcast Cable November 2006 - September 2008
Divine Faith Ministries International September 2005 - February 2006
Helen Baylor Ministries March 2000 - May 2005
Riverside Christian Schools September 2002 - June 2003
Infonxx May 2002 - April 2003
Skills
Event Planning, Customer Service, Administrative..., Event Management, Microsoft Office, Social Media, Data Entry, Microsoft Excel, Social Networking, Microsoft Word, Outlook, PowerPoint, Invoicing, Training
Education
Ashford University 2008 — 2009
Marketing/Marketing Management, General
California State University-San Bernardino 1999 — 2002
Business, Management, Marketing, and Related Support Services
Discover Financial Services July 2014 - Present
Alexander Arms September 2012 - Present
United Pet Group May 2012 - September 2012
Quality Inn Christiansburg September 2009 - May 2012
Starbucks August 2006 - November 2009
Tequila's June 2005 - August 2006
Wilco Hess June 2004 - June 2005
INFONXX January 2004 - June 2004
Mulberry Street Gifts January 2003 - January 2004
NC Army National Guard April 1989 - January 1995
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Coaching, PowerPoint, Microsoft Excel, Social Media, Training, Team Building, Outlook, Leadership, Nonprofits, Fundraising, Public Speaking, Community Outreach, Time Management, Sales, Data Entry, Hospitality, Leadership Development, Marketing, Social Networking, Retail
Education
Guilford College 2005 — 2009
B.A., Political Science
University of Alabama at Huntsville 2003 — 2005
French, French
Bureau Veritas January 2015 - Present
Superior Talent February 2014 - January 2015
Tim Hortons October 2013 - January 2014
Tim Horton July 2013 - October 2013
BON-TON October 2012 - June 2013
Macy's December 2011 - January 2012
H.E.B March 2010 - January 2011
SeaWorld of May 2008 - August 2008
INFONXX June 2005 - August 2006
Harlandale ISD August 2004 - April 2005
Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, QuickBooks, Peachtree, Access
Education
The University of Texas at San Antonio 2008 — 2011
Bachelor of Business Administration Degree, Management; Small Business and Entrepreneurship Concentration
Saint Philip's College 2004 — 2006
Associate of Applied Science, Accounting Technician
Trifecta Technologies October 2012 - Present
Trifecta Technologies, Inc. October 2012 - Present
Active Data Exchange April 2012 - October 2012
Computer Aid, Incorporated September 2005 - March 2012
Computer Aid, Inc. September 2011 - November 2011
Computer Aid Inc September 2006 - October 2011
Computer Aid Inc September 2006 - July 2010
INFONXX September 2005 - September 2006
RCN Corporation July 1998 - September 2005
Skills
Testing, Software Quality..., Agile Methodologies, Quality Assurance, Requirements Gathering, Business Analysis, Integration, Software Documentation, Test Automation, Requirements Analysis, Test Cases, Test Planning, Regression Testing, SQL, Web Applications, Waterfall, Quality Center, Troubleshooting, Hands-on Training, System Testing, Agile Project Management, CRM, Manual Testing, Agile Testing, Enterprise Architecture, Cross-functional Team..., Enterprise Software, Selenium, Technical Training, Usability Testing, Performance Testing, TFS, Mobile Testing, Mobile Applications, Agile Web Development, Service Desk Express, Fitnesse, ALM, RESTful WebServices, JSON, Eclipse, System Integration..., JIRA, SDLC, Microsoft SQL Server, Scrum, HP Quality Center, Software Project...
Education
DeSales University 2010 — 2011
MSIS, M.S.I.S.
Cedar Crest College 2000 — 2005
B.S., Information Systems/Business Admin.
Sheplers Inc. October 2013 - Present
ManpowerGroup April 2012 - September 2013
The Home Depot January 2010 - September 2011
Home Depot November 2008 - December 2009
The Home Depot November 2007 - November 2008
InfoNXX February 2006 - July 2006
Corporate Lodging Consultants January 2005 - December 2005
Yesterday Discs, Inc. May 1997 - May 2004
Skills
Data Entry, Customer Service, Music Production, DJ, Computer Repair, Desk Research, Internet Research, Computer Hardware, Desktop Computers, Music Reviews, Music Information..., Audio Editing, Audio Processing, Remixing, Data Mining, Information Extraction, Information Technology, Semantics, Social Networking, Social Media, Social Networking Sites, Cross-media, Trend Spotting, Music, Songwriting, Song Production, House Music, Deejaying, Techno, Electro, Blogging, YouTube, Facebook, Online Research
Education
American InterContinental University 2004 — 2006
Bachelor, Business Administration/Information Technology
Dinwiddie High School 1988 — 1990
28 credit advanced diploma
JFay Consulting LLC May 2011 - Present
Biosense Webster, a Johnson & Johnson Company July 2005 - June 2010
Mentor/Ethicon, A Johnson & Johnson Company March 2009 - February 2010
Janssen-Ortho- McNeil Primary Care, Inc., a Johnson & Johnson Company January 2002 - June 2005
Johnson & Johnson Sales and Logistics Company November 1999 - December 2002
INFOnXX August 1998 - November 1999
McNeil Consumer & Specialty Pharmaceuticals, Johnson & Johnson August 1978 - August 1998
Skills
Strategic Planning, Training & Development, Organizational Design, Executive Coaching, Organizational..., Diversity Strategy, Performance Management, Leadership Development, Cross-functional Team..., Mergers, Acquisition Integration, High Performance Systems, Personality Profiles, Compensation Planning, Talent Management, Communications Strategy, Succession Planning, Competency Management, Culture Change, Management Development, Employee Engagement, Strategic Communications, Change Management, Personnel Management, Employee Relations, Organizational..., 360 Feedback, Coaching, Career Development, Human Resources, Leadership, Labor Relations, Workforce Planning, Policy, Applicant Tracking..., Employee Training, Technical Recruiting, Training, Project Planning, Mergers & Acquisitions, Compensation & Benefit, High Performance..., Employment Law, Interviews, Job Analysis, Conflict Resolution, Benefits Administration, HR Policies, Onboarding, Deferred Compensation
Education
Abington High School
Antioch University
M.A., Organizational Development and Psychology
Bloomsburg University of Pennsylvania
B.S., Secondary Education- Foreign Languages
ePlus Technology October 2007 - October 2013
Simmons Construction 2005 - 2007
INFONXX 2004 - 2006
HealthTech 2000 - 2002
Skills
Cakes, Birthdays, Outlook, Customer Service, Access, Microsoft Office, Microsoft Excel, Software Documentation, Visio, SharePoint, Salesforce.com, PowerPoint, Microsoft Word, Invoicing, Project Management, Data Entry, Office Administration, Windows
Education
Meredith College 1994 — 1995
Graphic Design & Psychology
Bennett College May 2008 - Present
INFONXX May 2006 - October 2007
Chick-fil-A May 2005 - May 2006
Rhodes Furniture October 2002 - October 2004
Skills
Microsoft Office, Customer Service, Public Speaking, PowerPoint, Editing, Curriculum Design, Communication, Life Coaching, Microsoft Word, Adobe Premiere, Mudbox, Maya, Autodesk Smoke, Job Scheduling, Mail Server, Postal Regulations, Supervisory Experience, Video Editing, Live Sound, Sound Editing, Singer-songwriter, Creative Problem Solving, Interpersonal..., Web Design, Photoshop, Adobe Creative Suite, Time Management, Social Networking, Proofreading, Data Entry, Facebook, Social Media, Problem Solving
Education
Liberty University 2013 — 2015
Associate of Science (A.S.), Business Administration and Management, General
Guilford Technical Community College 2010 — 2013
UTHSCSA June 2014 - Present
UTHSCSA January 2012 - June 2014
UTHSCSA February 2010 - January 2012
Geek Squad March 2006 - May 2010
INFONXX June 2005 - August 2005
Skills
Computer Hardware, Troubleshooting, Photoshop, Microsoft Office, Adobe Creative Suite, OS X, Editing, InDesign, Video Editing, Blogging, Windows, Illustrator, Operating Systems, Web Development, Information Technology, Mac OS X, Dreamweaver, Technical Writing, HTML, CSS, Linux, SharePoint, Flash, Graphic Design, Web Design, Access, User Interface Design, Writing, System Administration, Customer Service, Social Networking, Administration, Public Speaking, Video, PHP, Photography, JavaScript, Documentation, Audio, Scripting, XML, Problem Solving, Programming, Video Production, Visio, SQL, FileMaker, iOS, Android
Education
The University of Texas at San Antonio 2006 — 2008
BA, Technical Communications
San Antonio College 2002 — 2006
AAS, Radio & Television Broadcasting Technology
CCC Group, Inc. July 2015 - Present
BD September 2014 - July 2015
CCC Group, Inc. September 2011 - September 2014
Eye Care Centers of America April 2011 - July 2011
Accenture Technology Solutions February 2011 - April 2011
2Wire November 2009 - January 2011
Guitar Center August 2008 - March 2009
HEB February 2006 - March 2009
INFONXX February 2005 - October 2005
West Corporation July 2003 - January 2005
Skills
Microsoft Office, Windows, Computer Hardware, Inventory Management, Outlook, Active Directory, Troubleshooting, Mentoring, Operating Systems, Documentation, Windows 7, System Administration, Windows XP, Software Documentation, VoIP, Help Desk Support, SharePoint
Education
Park University 2011 — 2014
BS, Computer Information Systems
San Antonio College 2004 — 2009
Theodore Roosevelt High School 2000 — 2004
High School Diploma
Full Sail University May 2012 - May 2013
Bank of America May 2010 - May 2011
T-Mobile January 2007 - May 2008
INFONXX February 2006 - January 2007
Skills
Keynote, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Marketing Strategy, Social Media, Strategic Planning, Marketing Plan Creation, Business Planning, SEO, SEO copywriting, Google Analytics, Google Adwords, Social Media Marketing, Inbound Marketing, HTML 5, CSS, Public Relations, Brand Development, Increasing Brand..., Online Marketing, PPC, Small Business Online..., SEM, Competitive Analysis, Entrepreneurship, Internet Strategy, Mobile Marketing, Online Reputation..., Online Lead Generation, WordPress
Education
Full Sail University 2012 — 2013
Masters, Internet Marketing
Full Sail University 2009 — 2012
Bachelors, Entertainment Business
Kohl's Department Stores August 2011 - Present
Levy Restaurants September 2008 - January 2014
World Savings March 2005 - September 2007
INFONXX April 2003 - February 2005
Skills
Leadership, Customer Service, Sales, Account Management, Social Media Marketing, Marketing Strategy, Marketing, Microsoft Office, Email Marketing, Strategic Planning, Team Leadership, Social Media, Project Management, Negotiation, Training, Public Relations, Project Planning, Research, Management, Facebook, Team Building, Time Management, Event Planning, Online Marketing, Leadership Development, Social Networking, Customer Retention, Event Management, Program Management, Marketing Communications, Outlook, Public Speaking, Hospitality, E-commerce, Customer Satisfaction, Microsoft Word, Retail, Strategy, Budgets, Inventory Management, New Business Development, Microsoft Excel, Sales Management, Call Centers, Recruiting, Finance, Teamwork, CRM
Education
Southwest Texas State University 2000 — 2001
Business/Fine Arts
2 years college, technical or vocational school 1994 — 1998
Business/Fine Arts
Group O Inc. August 2008 - January 2009
2Wire December 2007 - February 2008
UnitedHealth Group 2007 - 2007
INFONXX 2005 - 2007
kgb_USA formerly INFONXX 2005 - 2007
Mentor 4 2005 - 2005
Select International 2005 - 2005
Spherion 2004 - 2004
WorldCom 1996 - 2001
Skills
Recruiting, Interviews, Technical Recruiting, Sourcing, Human Resources, Employee Benefits
Education
San Antonio College 2005 — 2006
HR Generalist Certification
Health Careers High School 1987 — 1991
Core Studies, Medical
Cone Health/Guilford Neurologic Associates March 2013 - Present
Cone Health/Guilford Neurologic Associates April 2014 - November 2014
Guilford Neurologic Associates January 2009 - March 2013
Nielsen July 2005 - June 2012
Kelly Services September 2007 - November 2008
Triad Internal Medicine Associates May 2008 - July 2008
Infonxx January 2004 - July 2005
Skills
Access, Microsoft Office, PowerPoint, Project Management, Market Research, Blogging, Medical Terminology, Healthcare, Medical Records, Data Entry, Customer Service, Hospitals, Microsoft Office 2007, Spreadsheets, Healthcare Management, Human Resources, Invoicing, Time Management, Office Administration, Software Documentation, Administrative..., Online Research, Accounts Payable, Management, Outlook, HIPAA, EMR, Training, Employee Relations, Microsoft Excel, Leadership, System Administration, QuickBooks, Nonprofits, Recruiting, Healthcare Information..., Research, Troubleshooting, Inventory Management, Employee Training, Office Equipment, Office Management, Process Improvement, Call Center, Medical Billing, Process Scheduler, Team Leadership, Administration, Microsoft Word, ICD-9
Education
North Carolina Agricultural and Technical State University 2014 — 2016
Bachelor's Degree, Business Administration and Management, General
Liberty University 2014 — 2014
Bachelor of Business Administration (B.B.A.), Business and Healthcare Administration
Post University 2013 — 2014
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Guilford Technical Community College 2006 — 2008
Medical Office Administration, Administration
Guilford Technical Community College 2002 — 2005
Information systems, networking
The Children's Home of Easton August 2014 - Present
The Children's Home of Easton September 2011 - Present
The Paisley Group January 2011 - July 2011
iTouchPoint June 2002 - January 2011
KGB_ (formerly InfoNXX) September 2000 - November 2001
INFONXX November 1998 - August 2000
INFONXX November 1997 - October 1998
Grand Canyon Railway September 1996 - October 1997
Grand Canyon Railway August 1995 - August 1996
Skills
Strategic Partnerships, Social Media, Social Media Marketing, Budgets, Call Center, Outsourcing, Training, Start-ups, Product Management, Process Improvement, Strategy, Data Analysis, Analytics, Call Centers, Competitive Analysis, New Business Development, Telecommunications, Project Management, Sales, Customer Service, Marketing, Cloud Computing
Education
Lehigh University 1991 — 1995
MS, Psychology
Dickinson College 1987 — 1991
BA, Psychology
MTBC (NASDAQ: MTBC) June 2013 - Present
Korn Intellect LLC June 2012 - Present
SnapOne, Inc. August 2012 - August 2014
Antenna Software, Inc. August 2002 - June 2012
iRail, LLC 2002 - 2003
Telelogue 2001 - 2001
Infonxx 1998 - 2000
Integrion Financial Network 1996 - 1998
IBM Corporation 1986 - 1996
INCOMNET 1984 - 1985
Skills
Mergers, Investor Relations, Start-ups, Due Diligence, Business Strategy, Venture Capital, Capital Raising, Finance, Board of Director..., Financial Modeling, M&A execution, Corporate Finance, Valuation, Acquisitions, Management, Joint Ventures, Mergers & Acquisitions, Executive Management, Strategy, Banking, Competitive Analysis, IPO, Acquisition Integration, Corporate Development, M&A experience, Financial Services, Private Equity, Mobile Devices, Strategic Partnerships, Leadership, E-commerce, Equities, Angel Investing, Entrepreneurship, Financial Structuring, Restructuring, Business Development, Internal Controls, Management Consulting, Emerging Markets, Business Planning, International Business
Education
Harvard Business School 1978 — 1980
MBA, General Management
Harvard University 1974 — 1978
AB, Economics
Mid America Pet Food March 2014 - Present
Petpals Group November 2013 - February 2014
AFCO Distribution June 2011 - November 2013
Newco Distributors, Inc September 2004 - April 2010
Newco Distributors, Inc August 2002 - September 2004
INFONXX January 2000 - January 2002
Skills
Promotions, Inventory Management, Event Management, Retail, Customer Relations, Marketing Strategy, Social Media Marketing, Business Building, Strategic Planning, Sales Trend Analysis, Sales, Photoshop, Microsoft Office, Digital Marketing, Growth Strategies, Management, Forecasting, Mobile Technology, Flute, Music Education, Selling, Brand Awareness, Trade Shows, Customer Service, Blogging, Training, Business Development, Business, Merchandising, Social Media, Market Planning, Online Marketing, Advertising, B2B, Social Networking, Product Marketing, Graphic Design, Brand Development, Email Marketing, Account Management
Education
California State University-San Bernardino 1998 — 2002
Degree
Rubidoux High School 1994 — 1998
High School Diploma
Western National Parks Association May 2002 - Present
FranklinCovey April 2001 - August 2002
INFONXX July 2000 - March 2001
PrimeSource Surgical Inc. August 1999 - July 2000
BHP December 1994 - August 1999
Education
Oklahoma State University
BS, Human Environmental Science
TUSD 2009 - Present
Catalina Foothills School District October 2007 - Present
APAC Customer Services October 2006 - June 2007
INFONXX October 2005 - February 2007
University of Arizona Foundation July 2004 - October 2005
University of Arizona Foundation October 2001 - October 2003
Education
University of Phoenix 2009 — 2011
Bachelors, Information Technology, Security
Pima Community College
Acton Medical Associates, PC November 2013 - Present
Xeridiem (formerly MRI Medical) September 2011 - January 2013
Xeridiem (formerly MRI Medical) December 2007 - September 2011
INFONXX September 2004 - February 2007
UPS 2000 - 2004
Skills
Training, Employee Relations, Outlook, Data Entry, Customer Service, Onboarding, Microsoft Office 2007, Coaching, Benefits Administration, Time Management, HRIS, New Hire Orientations, Human Resources, Leadership, Recruiting, Process Improvement, Employee Benefits, Account Reconciliation, Payroll, Microsoft Office
Education
Park University 2009 — 2013
Bachelor's degree, Business Management/Human Resources, 3.8 cumulative GPA
Clark University 1999 — 2002
Psychology
JLG Industries July 2015 - Present
Dimension Data March 2015 - May 2015
PPL Corporation June 2013 - September 2014
IBM October 2012 - June 2013
The Shore Group April 2010 - October 2012
Dale Carnegie 2010 - 2012
IBM October 2005 - March 2010
INFONXX May 2003 - October 2005
Qualex Inc - A Kodak Company 1999 - 2003
Ateb, Inc. 1998 - 1999
Skills
Call Center, Change Management, Cisco Call Manager, Process Improvement, Team Building, Team Leadership, Telecommunications, Project Management, VoIP, Cisco Technologies, IVR, Program Management, Strategic Planning, Training, Unified Communications, Software Documentation, Troubleshooting, Integration, ACD, Management, Cross-functional Team..., Telephony, Contact Centers, CTI, Technical Support, Coaching, Unix, Leadership, Software Installation, Organizational..., Customer Satisfaction, Account Management, Customer Service, Performance Management, Business Analysis, Employee Training, Leadership Development, Sales Management, System Administration, Workforce Management, Pre-sales, UCCE, Outsourcing, Data Center, Business Planning, WAN, Cloud Computing, Project Planning, Call Routing, Networking
Education
International Institute for Restorative Practice 2008 — 2010
MA, Restorative Practice and Youth Counseling
Marshall University 1984 — 1989
Bachelor of Arts (B.A.), Economics
Dale Carnegie
Nordstrom Direct April 2015 - Present
WhitePages April 2012 - December 2014
First Script October 2009 - June 2011
Intuit December 2007 - April 2009
AppleOne Employment Services March 2007 - November 2007
Old Navy July 2006 - March 2007
Afni, Inc June 2005 - July 2006
Century 21 Heritage October 2003 - November 2004
INFONXX June 2002 - July 2004
Skills
Bilingual-English/Spanis..., Debugging, Outlook, Multi-line Phone, Web Chat, Social Networking, Customer Service, Microsoft Office
Education
Pima Community College 2000 — 2002
Liberal Arts
AIM COMPUTER CONSULTING LLC February 2007 - Present
Global Consulting Group August 2005 - February 2007
INFONXX November 2002 - July 2005
Education
De La Salle University 1999 — 2002
BS- Hotel, Restaurant and Institutional Management, Hospitality
Lincoln Financial Group May 2010 - Present
Lincoln Financial Group January 2010 - September 2012
American Express February 2007 - January 2009
American Express February 2007 - January 2009
INFONXX September 2005 - January 2007
Skills
Management, Leadership, Time Management, Customer Service, Negotiation, Accounts Payable, Claim, Research, Real Estate, Insurance, Risk Management, Financial Services, Underwriting, Financial Analysis, Financial Risk, Process Improvement, Business Analysis, Life Insurance, Portfolio Management, Health Insurance
Education
Ben L. Smith High School
Cornell University
Project Management
Cornell University
High Point University, High
Biology; Veterinary Medicine
Kaplan University
Business Law
Bank of America September 2015 - Present
Bank of America December 2013 - September 2015
Bank of America September 2012 - December 2013
Bank of America April 2011 - September 2012
Bank of America March 2009 - April 2011
Bank of America September 2008 - March 2009
Bank of America May 2006 - September 2008
Citi March 2005 - April 2006
InfoNxx August 2004 - March 2005
Skills
Software Documentation, Financial Risk, Loans, Mortgage Lending, Training, Banking, Credit Analysis, Team Management, Insurance, Retail Banking, Process Improvement, Risk Management, Credit, Home Equity Lines of..., Quality Auditing, Portfolio Management, Credit Cards, Residential Mortgages, Financial Analysis, Finance, Underwriting, Quality Control, Management, Workforce Management, Direct Marketing, Salesforce Training, Process Design, Unemployment Claims, Telephony, Customer Service..., Customer Service, Leadership, Project Management, Regulatory Compliance, Fraud Claims
Education
American InterContinental University 2010 — 2011
Business, Management, Marketing, and Related Support Services
Bethel High School 1997 — 2000
Advanced Diploma
Sports Endeavors Hillsborough, NC July 2012 - Present
STARTEK 2008 - 2008
INFONXX October 2005 - August 2007
Skills
Customer Service, Time Management, Teamwork, Microsoft Word, Data Entry, Microsoft Office, PowerPoint, Microsoft Excel, Critical Thinking, Outlook, Event Planning, Telephone Skills, Communication
Education
Alamance Community College 2012 — 2014
Paws and Stripes November 2012 - Present
United States Army Reserve January 2013 - Present
Nikkei Business College November 2011 - September 2012
EF English First May 2011 - October 2011
English Education January 2010 - May 2011
United States Air Force February 2009 - July 2010
GEICO May 2006 - June 2008
YMCA July 2004 - May 2007
InfoNXX July 2000 - October 2003
Skills
Public Speaking, Community Outreach, Research, Nonprofits, Fundraising, Editing, Teaching, PowerPoint, Public Relations, Higher Education, Program Development, Microsoft Office, Leadership, Grant Writing, Customer Service, Microsoft Word, Event Planning, Volunteer Management, Marketing, Training, Curriculum Development, Social Networking
Education
Troy University 2008 — 2010
Master of Science (M.S.), International Relations and National Security Studies, 3.8
University of Arizona 2003 — 2005
Bachelor of Arts (B.A.), American History (United States), 3.9
Pima Community College 2001 — 2003
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies, 3.89
Bridge TEFL 2011 — 2011
Certificate, Teacher of English as a Second Language, 4.0
Green Vida Commodities LLC November 2012 - Present
1st Choice Recruiting October 2011 - August 2012
Staffing Agency October 2010 - October 2011
INFONXX November 2001 - April 2009
Unicorn Centers, Inc. June 1999 - November 2001
Skills
Human Resources, Business Development, Cold Calling, Temporary Staffing, Executive Search, Account Management, Social Media, Team Building, Event Planning, Social Media Marketing, Employee Relations, Technical Recruiting, Talent Acquisition
Education
San Antonio College 1992 — 1994
Office Systems Technology
Bank of America June 2012 - Present
Center for Academic Excellence August 2010 - May 2012
NC A&T University August 2010 - May 2012
University of Minnesota June 2011 - August 2011
North Carlina Agricultural and Technical State University August 2010 - December 2010
Adecco June 2008 - April 2009
INFONXX January 2006 - August 2007
Skills
Leadership, Programming, Training, Microsoft Office, PowerPoint, Analysis, Time Management, Data Analysis, Matlab, Research, Microsoft Excel, Testing, Access, Java, Teaching, Software Documentation, Management, C++, Customer Service
Education
North Carolina Agricultural and Technical State University 2004 — 2012
B.S, Computer Science and Computer Engineering
Craven Community College 2001 — 2002
Electrical and Electronics Engineering
New Bern High School 1996 — 2000
Diploma
TELUS International April 2014 - Present
Stream Global Services January 2012 - April 2014
NCO Group 2011 - 2012
iTouchPoint 2002 - 2011
Infonxx 1998 - 2002
Skills
BPO, Outsourcing, Call Center, Customer Satisfaction, Sales, Operations Management, Call Centers, Wireless, Business Strategy, Product Development, Telecommunications, New Business Development, Program Management, Project Management, Product Management, Strategy, SaaS, Sales Operations, Strategic Partnerships, Strategic Planning, Start-ups, Business Development, Customer Service, Contract Negotiation, Sales Management, Solution Selling, Customer Experience, Account Management, CRM, Vendor Management, Management
Education
University of California, Irvine 1991 — 1995
BA, Social Science, Management
American Express August 2008 - April 2015
Infonxx April 2006 - July 2007
nco August 2006 - April 2007
Skills
Banking, Portfolio Management, Credit Risk, Electronic Payments, Cross Selling, Payment Card Processing, Financial Modeling, Financial Risk, Commercial Cards, AML, Process Improvement, Credit Cards, Credit, Call Centers, Financial Services, Customer Experience, Risk Management
Education
Greensboro College 2002 — 2006
Psychology
Fayetteville Technical Community College 2003 — 2005
SA Partnership Architects July 2015 - Present
Muñoz and Company, Inc. December 2007 - July 2015
INFONXX May 2005 - February 2007
TCT Tax Service 2001 - 2006
Skills
Accounting, Accounts Payable, Accounts Receivable, Payroll, Deltek Axium Ajera, Deltek Vision, QuickBooks, Multi-Company, Client/Consultant..., Communications Acct Mgr, Client Portal..., Outlook, Microsoft Excel, Microsoft Word, PowerPoint, Financial Statements, Supervisory Skills, IT Service Mgt, Wireless Service Mgt, Contract Management, Organizing, Construction, Budgets, Bookkeeping, Tax Preparation, Financial Accounting, Financial Reporting, Peachtree, Project Coordination, Typing 50+ wpm, 10 Key by touch, B2G, eBuilder, PrimeLink, Dropbox, TAMU IMPACT!, Basecamp, GSA Finance Website, SharePoint, Oracle HR, Microsoft Office
Education
Career Point College 2006 — 2007
Diploma, Accounting
St. Phillips College 2003 — 2003
Accounting
San Antonio College 1997 — 1998
English
Children's Medical Center August 2015 - Present
UMC Health System February 2007 - August 2015
InfoNXX March 2005 - February 2007
PlainsCapital McAfee Mortgage September 2001 - February 2005
Intellisolv, Inc May 1997 - September 2001
Skills
Disaster Recovery, VMware, HIPAA, Vendor Management, Process Improvement, Active Directory, Data Center, Cloud Computing, Microsoft Exchange, Security, Windows Server, Virtualization, VoIP, IT Management, Network Security, Project Management, IT Strategy, Cisco Technologies, Healthcare Information..., System Administration, Networking, Leadership, Servers, Integration, EHR, Information Technology, Troubleshooting, Software Documentation
Education
Gartner Academy for Leadership Development 2014 — 2014
CHIME CIO Bootcamp 2011 2011 — 2011
Texas Tech University 1997 — 2000
BS, Computer Science
Novartis Animal Health September 2012 - September 2014
Private November 2011 - September 2014
Advanced Personnel Resources, Inc. August 2004 - September 2014
kgb_ August 2004 - December 2010
Women's Resource Center 2006 - 2009
Infonxx April 2006 - October 2008
Johnson Controls Automotive September 2002 - April 2004
Johnson Controls Automotive September 1999 - September 2002
Associated Estates Realty Corp May 1996 - August 1999
Skills
Program Implementation, Fundraising, Grant Research, Community Collaboration, Volunteer Coordinating, Project Coordinating, Stewardship, Committee Management, Coordinating Events, Organizing Meetings, Leading Meetings, Supervising Staff, Customer Surveys, Employee Surveys, Recognition Programs, Organizational Research, New Hire Orientation, Hiring/firing, Recruitment/Retention, Employee/Labor Relations, Employee Handbooks, Performance Appraisal, Oracle, PeopleSoft, Budget Tracking, Program Evaluation, Background Checks, Bookkeeping, Oracle Discoverer, Newsletter Writing, Non-profit..., Records Management, Internal Audit, Mentoring, Research, Marketing Research, Online Research, Employment Law, FMLA, Conflict Resolution, Market Research, Social Media Measurement, Unemployment Claims, Customer Retention, Customer Service, Customer Satisfaction, Customer Oriented, Event Planning, Project Planning, New Hire Orientations
Education
Kellogg Community College 1992 — 1994
AA
Guilford College
Battle Creek Central highschool
ICSolutions March 2009 - Present
kgb (formerly InfoNXX) October 2006 - March 2009
InfoNXX October 2006 - December 2007
Excell Services March 2006 - October 2006
Excell Services September 2003 - March 2006
OSC April 2001 - September 2003
Skills
Software Engineering, Linux, Software Development, Web Applications, VoIP, Agile Methodologies, C#, Windows, PostgreSQL, SQL, XML, Apache, Python, Bash, Programming, Application Architecture, Software Design, TCP/IP, .NET, Operating Systems, Testing, PHP, C, Mac OS X, Microsoft SQL Server, Unix, Shell Scripting, Databases, Open Source, Videography, Video Editing, Sound Editing, MySQL, SIP, OS X, IVR, Application Design, Audio Mixing
Education
Texas Tech University 1989 — 1993
BS, Computer Science
Round Rock High School
Cox Communications February 2011 - Present
T-Mobile February 2010 - February 2011
T-Mobile January 2007 - February 2010
InfoNXX April 2006 - January 2007
Skills
Sales Management, Sales, Customer Retention, Bookkeeping, Inventory, Customer Service, Telecommunications, Leadership, Team Leadership, Call Centers, Customer Satisfaction, Management, Strategy, Training, Problem Solving, Account Management, Customer Experience
Education
Butler Community College 2011 — 2014
Associate of Science (A.S.), Accounting
Lackland Exchange June 2014 - Present
Spawn Point Gamers Lounge January 2014 - January 2015
Sonic Drive-In June 2012 - November 2013
Sonic Drive-In November 2009 - May 2012
Doggie Dooz October 2008 - February 2009
InfoNXX August 2006 - December 2006
Petsmart October 2005 - August 2006
Kohl's April 2004 - June 2006
Education
San Antonio College 2004 — 2005
n/a, Biology
Collin County Community College 2003 — 2004
n/a, Biology, General
Vanguard Prepratory School 1999 — 2003
High School Diploma
Protection 1 March 2008 - Present
ScriptPro December 2006 - August 2007
INFONXX September 2005 - December 2006
SC TELCOM January 2003 - August 2005
Borders Group, Inc. October 2001 - January 2003
MCI May 1995 - October 2001
Skills
Sales, Team Building, Coaching, Training, Management, Employee Training, Sales Process, Access Control, Instructional Design, Account Management, Leadership, Sales Management, Customer Satisfaction, CCTV, Surveillance, Public Speaking, Alarm Systems, Process Improvement, Security Management, Training Facilitation, E-Learning, Training Management, Data Analysis, Strategic Planning, Security, Technical Writing, Marketing, Call Center Development, Solution Selling, Training & Development, Project Implementation, Project Planning
Education
Friends University 2008 — 2012
Affordable Glass and Mirror March 2015 - Present
The University of Texas at San Antonio November 2004 - March 2015
Pitney Bowes February 2001 - November 2004
InfoNxx September 2000 - February 2001
West Teleservices December 1995 - August 2000
Skills
Microsoft Office, PeopleSoft, Customer Service, Customer Retention, Multi-line Phone, Phone Etiquette, Problem Solving, Attendance Management, Telecommunications..., Bill Payment, Collaborative Problem..., Computer Proficiency, Telecommunications..., Driving License, Flexible Approach, Compassion, Quick Study, Knowledge-hungry Learner, Administrative..., Team Mentoring, Office Administration, Telecommunications, Customer Satisfaction, Supervisory Skills, Receptionist Duties, Data Entry, Microsoft Excel, Public Speaking, Event Planning
Education
San Antonio College 2000 — 2001
Computer Programming
Texas State University 1984 — 1986
Journalism
Bestica Inc. February 2015 - Present
Global Consulting Alliance, LLC September 2013 - December 2014
Yelp November 2012 - May 2014
Serco June 2004 - September 2013
INFOnxx April 2001 - May 2004
Skills
Administrative..., Training, Public Speaking, Customer Service, Government, Project Coordination, Marketing, Office Administration, Microsoft Office, Event Planning, Time Management, Briefing, Coaching & Mentoring, Program Coordination, Events Coordination, Inventory Management, Leadership, Team Building, Branding, Management, Customer Service..., PowerPoint, Interviews, Human Resources, Microsoft Excel
Education
Ashford University
Bachelor's Degree, Organizational Management
Avago Technologies May 2014 - Present
LSI Corporation May 2013 - April 2014
LSI Corporation March 2012 - May 2013
LSI Corporation October 2009 - March 2012
PRO Unlimited March 2008 - October 2009
INFONXX January 2006 - March 2008
Skills
Agile, SAS, SCSI, Storage, Siebel, CRM software, Windows, Linux, VMware, Debugging, Operating Systems, Enterprise Systems, Systems Engineering, RAID, Switches, ClearQuest, Agile Methodologies, Firmware, Testing, Networking, Technical Support, CRM, Hardware, SAN, Embedded Systems, Device Drivers, Semiconductors
Education
Georgia Perimeter College 2011 — 2016
Studying, Computer Engineering
Wichita State University
SunTrust Bank December 2014 - June 2015
Olympus Corporation of America July 2013 - December 2014
kgb_USA October 2008 - January 2013
The Number UK Ltd 2008 - January 2013
INFONXX 1996 - 2009
City of Allentown 2006 - 2006
Skills
Training, Management, Change Management, Performance Management, Leadership, Employee Relations, Recruiting, Call Centers, Call Center, Process Improvement, Human Resources, Customer Experience, Coaching, Outsourcing, BPO, Operations Management, Program Management, Strategy, Team Building, CRM, Strategic Planning, Business Process..., Employee Engagement, Customer Satisfaction, Policy, Team Leadership, Time Management, Account Management, Cross-functional Team..., Leadership Development, Business Analysis, Project Management, Public Speaking, Start-ups, Analysis, Contact Centers, Customer Retention, Employee Training, Team Management, Training Delivery, Telecommunications, Organizational..., Business Development, New Business Development, Executive Management, Talent Acquisition, Talent Management, Staff Development, Workforce Planning, Vendor Management
Education
California State University-Dominguez Hills 1989 — 1992
Bachelor of Arts, Communications - Public Relations
UCLA 1982 — 1985
General Studies
Protiviti/USAA November 2014 - Present
Capital Group August 2013 - 2014
The University of Texas at San Antonio August 2010 - May 2012
Southwest Business Corp January 2008 - December 2008
US Army March 2006 - February 2008
INFONXX July 2004 - February 2006
West Telemarketing September 2002 - December 2003
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Data Entry, Outlook, Microsoft Office 2007, Windows, Software Documentation, Time Management, Data Analysis, Human Resources, Budgets, Training, Marketing, Access, Policy, Insurance, Leadership, Event Planning, Public Speaking, Social Media, Research, Social Networking, Communication, Event Management
Education
Webster University 2012 — 2015
Master of Arts (M.A.), International Relations and Affairs
The University of Texas at San Antonio 2010 — 2012
Degree, progress, (Public Relations)
San Antonio College 2008 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
U.S. Army Training 2006 — 2009
culinary arts; Associates of Arts, Marksmanship, Military Science Physical
Career Point Institute 2003 — 2004
Legal secretary, Legal secretary
Wolters Kluwer Tax & Accounting US July 2013 - Present
United Way of the Plains January 2013 - April 2013
Cessna Aircraft Company February 2008 - March 2009
INFONXX August 2007 - February 2008
Greater Wichita YMCA January 2005 - March 2007
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Accounting, Customer Service, PowerPoint, Financial Accounting, Financial Reporting
Education
Wichita State University 2009 — 2011
Bachelor of Business Administration, Accounting
Benedictine College
CurbLine Landscape Inc. January 2009 - Present
BHNet January 2006 - January 2009
Infonxx 1996 - 2006
Skills
Operations Management, Project Management, Project Planning, Team Leadership, Management, Leadership, Team Building, Strategic Planning, Change Management, Customer Service, Training, Budgets, Program Management, Process Improvement, Contract Negotiation, Team Management, Microsoft Office, Negotiation, New Business Development, Performance Management, Business Development, Account Management, Process Scheduler, Contract Management, Call Centers, Vendor Management, Recruiting, Customer Satisfaction, Business Process..., CRM
Education
CSUSB 1994 — 1998
Bachelor of Arts (B.A.), Communication and Media Studies
CSUSB 1994 — 1998
Bachelor of Arts (B.A.), Creative Writing/ English
Bronto Software February 2014 - Present
Bronto Software August 2013 - February 2014
Bronto Software May 2013 - August 2013
aWhere December 2012 - May 2013
Self employed June 2010 - May 2013
Fenetech May 2012 - December 2012
Xceldyne January 2004 - May 2010
INFONXX August 2002 - January 2004
UPS December 2001 - August 2002
Skills
PHP, Java, C, Eclipse, Linux, Visual Basic, Web Development, C#, x86 Assembly, Javascript, HTML5, CSS, Windows OS, Linux OS, Solidworks, Inkscape, Maple, MS Office Suite, LaTeX, VB.NET, VBScript, MySQL, Apache 2, AJAX, Socket Programming, .NET
Education
North Carolina State University 2010 — 2013
Bachelor of Science, Computer Science
Guilford Technical Community College
Prerequisite Coursework
hibu March 2006 - Present
INFONXX September 2005 - February 2006
AT&T August 1998 - August 2005
Skills
Sales Management, Employee Training, Training Delivery, Marketing, Digital Marketing, Account Management, Team Leadership, Customer Service, Cold Calling Experience, New Account Acquisition, Business Relationship..., Marketing Strategy, Search Engine Submission, B2B, Time Management, Team Building, Sales Presentations, Advertising, Coaching, Training, Online Marketing, Selling, Customer Retention, Negotiation, B2B Marketing, Direct Sales, Lead Generation, Sales Process, Sales
Education
Butler County Community College 1991 — 1993
North Carolina A&T State University December 2013 - Present
North Carolina A&T State University 2009 - Present
Infonxx January 2001 - May 2007
Handy Pantry Food Stores Inc 2000 - 2001
Skills
Research, Microsoft Office, Public Speaking, Teaching, Microsoft Excel, PowerPoint, Microsoft Word, Higher Education, Event Planning, Data Analysis, Community Outreach, Management, Leadership, Teamwork, Project Management, Time Management, Program Development, Leadership Development, Nonprofits, Grant Writing
Education
Grand Canyon University 2012 — 2016
Bachelor of Business Administration (BBA), Health/Health Care Administration/Management
Kittrell Job Corps 2001 — 2003
Associate's degree, Business Administration and Management, General
Vance-Granville Community College 2001 — 2002
Psychology
North Carolina State University 1996 — 2000
Bachelor's degree, Biology/Biological Sciences, General
Southern Guilford High School 1992 — 1996
High School Diploma, Primary Education
Insurance September 2012 - Present
Humana October 2007 - July 2012
INFONXX August 2006 - October 2007
ICE Gallery November 2005 - August 2006
USAA Automobile Insurance Company January 2005 - June 2005
Conair Corporation 2002 - 2004
Excell Agent Services March 2000 - August 2001
Qwest 2001 - 2001
Excell Agent Services October 1998 - March 2000
Skills
Workforce Management, Avaya, Microsoft Word, Aspect, Analysis, Business Strategy, Business Analysis, Data Analysis, Microsoft Excel, Strategic Planning, Strategic Thinking, Organization, Management Consulting, Strategic Consulting, Analytics, Oral & Written..., INTJ, Call Center, Logic, Contact Centers, Customer Service, Pattern Recognition, Job Scheduling, Forecasting, Insurance, Health Insurance, Pharmaceutical Industry, Member Relations, Creative Strategy, Problem Analysis, Problem Solving, Confidentiality, Training, Personal Development, Ministers, Wedding Officiant, Leadership, IEX Total View, Payroll, Workforce Planning, Team Leadership, Customer Experience, Human Resources, Time Management, Vendor Management, Sales, Performance Management, Process Scheduler, Outsourcing, Operations Management
Education
Completion of Automobile Insurance Customer Service-Rio Salado Community College 2005 — 2005
General Education Diploma, High School Equivalence Certificate Program
Rio Salado College 2004 — 2004
Certificate of Completion Auto Ins, Customer Service Support/Call Center/Teleservice Operation
Texas Celtic Athletic Association June 2012 - Present
Self-Employed August 2012 - Present
Techarati Inc. August 2011 - August 2012
Cleveland Clinic October 2008 - June 2011
American Medical Response April 2007 - August 2008
INFONXX May 2006 - April 2007
Toyota Motor Manufacturing/Select International January 2005 - May 2005
Skills
Employee Relations, Labor Relations, Leadership Development, Compliance, Business Strategy, Compensation, Onboarding, Performance Management, Organizational..., Employment Law, Talent Acquisition, Benefits Administration, Succession Planning, SPHR, Change Management, Employee Engagement, Sales Management, Mobile Applications, Sales, Training, Talent Management, Deferred Compensation, Human Resources, Leadership, Personnel Management, Management, Hiring
Education
Indiana Wesleyan University 2009 — 2011
MBA, Health Care Management
The University of Texas at San Antonio 2003 — 2005
Masters, Industrial Organizational Psychology
The University of Texas at Austin 1998 — 2002
Bachelors, Psychology and Anthropology
TREND TRANSFORMATIONS July 2015 - Present
Exeter Finance Corp June 2014 - May 2015
Ocwen Financial Corporation March 2009 - June 2014
Option One March 2004 - March 2009
ZC Sterling October 2000 - March 2004
Allstate July 1999 - September 2000
INFONXX March 1996 - June 1999
Skills
Business Strategy, Contact Management, Workforce Management, Process Improvement, Loss Mitigation, Loan Servicing, Forecasting, Offshore Management, Mortgage Servicing, Contact Center..., Business Analytics, Mortgage Lending, Management, Residential Mortgages, Underwriting, Mortgage Underwriting, BPO, Analytics, Financial Services, Loan Origination, Analysis, Default, Strategic Planning, FHA, Banking, Business Analysis, Budgets, Leadership, Team Building, Loans, Call Centers, Employee Training, Customer Service, Project Management, Executive Management, Strategy, Foreclosures, Vendor Management, Mortgage Banking, Risk Management, Bankruptcy, PeopleSoft, Business Process..., Program Management, Loan Modifications, Portfolio Management, Customer Retention, Credit
Education
Riverside College 1993 — 1997
Political Science and Government
ITT Technical Institute-San Bernardino 1993 — 1994
Cabela's December 2013 - Present
CIAC July 2011 - Present
ICMI September 2010 - Present
Real Analogics, Inc September 2013 - December 2013
Intuit June 2007 - September 2013
Travelocity 2004 - 2007
INFONXX 2000 - 2004
M.R.Stagehands 1994 - 2000
Arrowhead Producations 1981 - 1994
Skills
Social Media Development, Workforce Management, Continuous Improvement, Leadership, Employee Engagement, Outsourcing, Call Centers, CRM, Operations Management, Performance Management, Management, Cross-functional Team..., Social Media, Analytics, Business Process..., Strategy, Forecasting, Budgets, Analysis, Customer Experience, Toyota Production System, Enterprise Software, Team Building, Customer Service, Call Center, Contact Centers, Call Center Development, Six Sigma, Operational Excellence, Training, IVR, Process Improvement, Voice of the Customer
Education
The University of Texas at San Antonio 1988 — 1993
EE
Rockwell City 1977 — 1980
UnitedHealth Group December 2011 - Present
United Health Group January 2011 - June 2012
UnitedHealth Group October 2005 - December 2010
INFONXX August 2002 - October 2005
Skills
Process Improvement, Six Sigma, Access, Training, Business Analysis, Management, Visio, Workforce Management, Data Analysis, Vendor Management, Change Management, Analysis, Business Process..., Call Center, Business Process, Quality Assurance, Call Centers, Cross-functional Team..., Software Documentation, Personnel Supervision
Education
Texas A&M University-Kingsville 2005 — 2007
Bachelor, Psychology, minor Kinesiology
USAF December 2010 - Present
Harris Stratex Networks October 2008 - September 2009
Orica July 2007 - September 2008
INFONXX August 2003 - February 2007
Skills
Employee Relations, HRIS, Workforce Planning, Benefits Administration, Performance Management
Education
Park University 1994 — 1995
BS, Human Resources
OLG August 2011 - Present
OLG December 2009 - August 2011
OLG September 2009 - December 2009
Platinum Care 2007 - 2009
Philamlife - AIG 2003 - 2007
INFONxx 2003 - 2003
Freelancing 2001 - 2003
Watson Wyatt Consulting (now Towers Watson) 2000 - 2001
Skills
Employee Training, Recruiting, Organizational..., Training
Education
Schulich Executive Education Centre, York University 2013 — 2014
Masters Certificate in Adult Training & Development
University of Toronto (OISE) 2011 — 2012
Adult Training & Development
Society of Management Accountants of Ontario at the University of Toronto, Mississauga 2008 — 2009
CMA Accelerated Program
Ateneo de Manila University 1996 — 2000
Bachelor of Arts with Honours, Management Economics
Lester B. Pearson United World College of the Pacific 1993 — 1995
International Baccalaureate
Home October 2010 - Present
Afni May 2005 - December 2010
INFONXX 2002 - 2005
Skills
FMLA, Onboarding, Benefits Administration, HRIS, Talent Acquisition, Employee Relations, Talent Management, Employee Benefits, Recruiting, Call Center, Employee Engagement, Process Improvement, Human Resources, Sourcing, Personnel Management, Applicant Tracking..., Call Centers
Education
University of Michigan 1995 — 1999
BA, Organizational Studies
NBCUniversal, Inc. 2015 - Present
The PM Instructors (a Never Limited LLC company) August 2007 - Present
Edwards Lifesciences 2014 - 2015
Microsoft 2011 - 2014
BHNET Software Solutions, Inc. 2005 - January 2008
INFONXX 2000 - 2005
INFONXX 1998 - 2000
Skills
Process Scheduler, Business Analysis, Project Risk, Project Management, PMP, SDLC, CRM, Vendor Management, Management, Networking, Program Management, Requirements Analysis, Strategic Planning, Quality Assurance, Project Planning, Strategy, Risk Management, MS Project, PMO, Leadership, Strategic Partnerships, Business Development, Team Leadership, Visio, Project Delivery, Integration, Training, Project Coordination, Management Consulting, Analysis, PMI, Entrepreneurship, Software Project..., Project Portfolio..., Scrum, Cross-functional Team..., Process Improvement, Human Resources, Budgets, Change Management, Microsoft Project
Education
University of California Riverside
B.A., History, English
USD 259 Wichita Public Schools September 2011 - Present
ResCare Workforce Services (Formerly Arbor E&T) April 2007 - September 2011
INFONXX October 2005 - April 2007
MCI Telecommunications June 1995 - September 2004
Skills
Training Delivery, Instructional Design, Training, Performance Management, E-Learning, Leadership Development, Coaching, Employee Engagement, Organizational..., Employee Relations, Management Development, Call Center, Change Management, Recruiting, Conflict Resolution, Talent Management, Team Building, Staff Development, Performance Improvement, Public Speaking, Nonprofits, Strategic Planning, Program Management, Management, Workshop Facilitation, Policy, Career Counseling, Human Resources, Program Development, Leadership, Call Centers
Education
University of Kansas 1989 — 1994
Bachelor's degree, Human Development and Family Life
Southeast High School 1986 — 1989
Diploma, college prep
WESCO Distribution May 2014 - Present
WESCO Distribution July 2010 - May 2014
WESCO Distribution February 2008 - July 2010
New York Life 2007 - 2007
InfoNXX March 2006 - October 2006
ADP VirtualEdge September 2005 - February 2006
CEI 2005 - 2005
Catalyst International 2004 - 2005
Descartes Systems Group 1999 - May 2004
E-Transport August 1999 - February 2000
Skills
Project Management, Brand Management, Direct Sales, Training, Vendor Management, Global Marketing, Team Leadership, Analyst Relations, Market Research, Marketing Management, Multi-channel Marketing, Product Marketing, Marketing Strategy, Competitive Analysis, New Business Development, Product Development, Negotiation, Strategy, Pricing, Strategic Planning, Management, Sales, B2B, Lead Generation, Product Management, Cross-functional Team..., Business Development, Marketing Communications, Marketing, Product Launch, Leadership, Market Planning
Education
Universidad de Valladolid 2004 — 2004
Certificate, Spanish
Thunderbird School of Global Management 1996 — 1997
MIM (MBA), Marketing, Latin American studies
Indiana University of Pennsylvania 1992 — 1995
BA, Spanish for International Trade
North East High School
Christian Broadcasting Network September 2009 - Present
Guardian Life Insurance May 2007 - September 2009
InfoNXX September 2003 - April 2007
Bell and Howell 1990 - 2000
Skills
Call Center, Vendor Management, Program Management, Team Building, Management, Agile Methodologies, Project Management, Leadership, Product Management, Integration, Telecommunications, Team Leadership, IT Strategy, ITIL, Call Centers, Business Analysis, Process Improvement, Business Intelligence, SDLC, Data Center, Software Development, CRM, IT Management, Outsourcing, PMP, Security, Change Management, Business Process..., PMO, Project Planning, Analysis, Software Project..., Project Portfolio..., Business Process, Visio, Cross-functional Team..., IT Service Management, SharePoint, Enterprise Architecture, Agile Project Management
Education
Indiana University of Pennsylvania 1985 — 1990
BS
Thermo Fisher Scientific July 2011 - Present
Olympus America July 2007 - August 2011
INFONXX October 2003 - October 2006
INFONXX 1996 - 2006
INFONXX May 2002 - October 2003
Education
Temple University 1985 — 1989
BBA, Accounting
Nutrisystem January 2012 - Present
Nutrisystem June 2009 - January 2012
Yellow Book USA August 2006 - February 2009
INFONXX January 2006 - August 2006
DeSales University September 2002 - May 2006
INFONXX September 2005 - December 2005
Skills
Employee Relations, Human Resources, HRIS, Employee Benefits, ADP Payroll, Leadership, Payroll, Process Improvement, Outlook, Recruiting, Interviews, Training, Management, Employee Training, Personnel Management, Team Building, New Hire Orientations
Education
DeSales University 2002 — 2006
Bachelor's degree, Human Resources
St. Pius
118118Money October 2013 - Present
kgb May 2012 - Present
Conduit Global May 2012 - Present
118118 May 2012 - Present
118218 May 2012 - Present
kgb July 2007 - July 2012
InfoNXX September 2006 - July 2007
Excell Services January 2005 - July 2007
Skills
Vendor Management, Call Center, Disaster Recovery, Process Improvement, Analytics, Business Intelligence, Business Analysis, Outsourcing, Agile Methodologies, SDLC, Project Management, SharePoint, Change Management, SQL, Team Leadership, Enterprise Software, Call Centers, Cloud Computing, Leadership, Integration
Education
Texas Tech University - Rawls College of Business 1990 — 1997
BA, Management Information Systems
Accruent February 2014 - Present
KGB_ (formerly InfoNXX) June 2006 - February 2014
INFONXX February 2007 - January 2008
Excell Services April 2006 - February 2007
Smooth Fusion June 2005 - April 2006
Smooth Fusion January 2004 - April 2006
OSC April 2002 - January 2004
PricewaterhouseCoopers June 1997 - April 2002
EDS (Electronic Data Systems) April 1996 - June 1997
The Software Group August 1994 - April 1996
Skills
Web Applications, Software Development, Web Development, .NET, C#, ASP, ASP.NET, Microsoft SQL Server, XML, ASP.NET MVC, Visual Studio, SQL, JavaScript, IIS, Agile Methodologies, Requirements Analysis, RESTful WebServices, Solution Architecture, SDLC, Linux, Unix, Perl
Education
Texas Tech University 1992 — 1994
MS, Industrial Engineering & Computer Science
Abilene Christian University 1986 — 1991
BS, Engineering Physics
Dimension Data December 2013 - Present
FishNet Security November 2013 - November 2013
TorreyPoint December 2012 - October 2013
T February 2012 - December 2012
NTT America December 2011 - December 2012
Excell Services October 1999 - December 2011
INFONXX October 1999 - December 2011
kgb USA, formerly INFONXX August 1999 - December 2011
Gestalt IT Consulting Ltd. January 2011 - February 2011
NuNet Technologies 1998 - 2003
Skills
Cisco Technologies, Cisco IOS, Routing, WAN, Network Engineering, MPLS, Data Center, BGP, Cisco Certified, Juniper, Networking, JUNOS, Cisco Nexus, Firewalls, Switches, OSPF, CCIE, EIGRP, Network Architecture, Network Security, ASA, VoIP, IOS-XR, DNS, CCNA, Routers, Service Provider..., IPv6, QoS, Routing Protocols, Network Design, LAN-WAN, Cisco Call Manager, Network Administration, Cisco Routers, Virtualization, Microsoft Office, MPLS VPN, CCNP, Frame Relay, VLAN, TCP/IP, Ethernet, IP, Cisco Security, Switching, Wireless Networking, Cisco ASA, Juniper Technologies
Education
Moravian College 2003 — 2005
None, Business Mgmt
Allentown Business School 1997 — 2001
Assoc, Computers
DeSales University
Business Management
CCIE BootCamp
JNCIE-ENT Bootcamp
Skyline ATS
EducationSuperHighway January 2012 - Present
Investor/Advisor September 2009 - April 2014
Tradar October 2000 - November 2009
HomeWarehouse.com September 1999 - June 2000
INFONXX June 1996 - June 1998
AccessLine Communications November 1993 - June 1996
Hewlett-Packard September 1991 - September 1993
Corporate Decisions, Inc. September 1986 - May 1989
Skills
Enterprise Solution..., Educational Technology, Entrepreneurship, Business Strategy, Product Management, Venture Capital, Organizational..., Leadership, Business Development, Management Consulting, Sales, Public Education, Broadband, Wireless, Digital Learning, E-Learning
Education
Stanford University Graduate School of Business 1989 — 1991
MBA, General Management
Princeton University 1982 — 1986
AB, Economics
kgb_USA 2005 - Present
REACH February 2004 - November 2005
INFONXX March 2003 - February 2004
TELEMEDIA INTERNATIONAL INC June 1995 - September 2002
INTECOM INC February 1992 - June 1995
EBASCO SERVICES, INC February 1991 - February 1992
CHARLES FERTIG CONSULTING ENGINEER, INC July 1986 - September 1990
Skills
Routing, Telecommunications, Call Centers, WAN, Ethernet, IP, Network Design, Networking, MPLS, CRM, Service Delivery, Troubleshooting, VoIP, Management, Data Center, Project Management, Vendor Management, Co-location, Cisco Technologies, Managed Services
Education
Farmingdale State University of New York 1988 — 1990
Bachelors, Electrical Engineering Technology
C.U.N.Y COLLEGE OF STATEN ISLAND 1984 — 1988
A.A.S. ELECTRICAL ENGINEERING TECHNOLOGY, Electrical, Electronic and Communications Engineering Technology/Technician, 3.2
Lincoln Educational Services June 2013 - Present
Health Network Laboratories September 2012 - June 2013
Buckeye Partners LP November 2011 - September 2012
KGB_ (formerly InfoNXX) November 2008 - February 2011
KGB_ (formerly InfoNXX) February 2004 - November 2008
INFONXX January 2000 - February 2004
INFONXX April 1998 - January 2000
Cornet 1993 - 1996
Skills
Accelerated Technology..., Global Team Leadership, Analytics and Business..., Business and IT..., Multi-Platform..., Software Development, Software Development..., Agile Methodologies, Merger & Acquisition..., Vendor Management, Big Data Management and..., Business Intelligence, Microsoft SQL Server, Cross-functional Team..., Software Documentation, ERP, Data Warehousing, Strategy, CRM, Integration, Project Management, Management
Education
East Stroudsburg University of Pennsylvania 1992 — 1997
Bachelor of Science (B.S.), Computer Science
Metropolitan Development Center November 2014 - February 2015
Intuit Payroll Services September 2005 - March 2008
INFONXX September 1999 - October 2002
Skills
Customer Service, Process Improvement, Account Management, Call Centers, Microsoft Excel, Microsoft Office, Strategic Planning, Change Management, Salesforce.com, Management
Education
San Bernardino Valley College 1997 — 1999
Criminal Justice/Safety Studies
California State University-San Bernardino - College of Business and Public Administration 1993 — 1995
diploma, Criminal Justice/Safety Studies
Fontana High School 1991 — 1993
diploma, general education
StaffRIGHT Solutions Inc. January 2007 - Present
eTelecare Global Solutions May 2004 - May 2006
Infonxx 2002 - 2004
Skills
Training, Team Management, Screening Resumes, Sourcing, Screening, Human Resources, Interviews, Technical Recruiting, Recruiting, Performance Management, Hiring, Employee Benefits, Talent Acquisition, Team Building, Program Management, Employee Relations, Telecommunications, New Hire Orientations, Customer Service, BPO, Call Centers, Executive Search
Education
University of Asia and the Pacific 2006 — 2008
Masters Degree, Master of Arts in Education
University of Asia and the Pacific 1997 — 2001
Humanities, with Specialization in Integrated Marketing Communications
St. Paul Pasig
Algenol Biotech September 2013 - Present
Avantor Performance Materials, Inc. May 2007 - September 2013
Avantor Performance Materials B.V. (formerly Mallinckrodt Baker B.V.) May 2007 - September 2011
INFONXX March 2003 - May 2007
Immedient 1997 - 2003
US Army 1993 - 2001
Skills
Windows, Process Improvement, Troubleshooting, Change Management, System Administration, Integration, Servers, VMware, Active Directory, Virtualization, Team Leadership, Project Management, SharePoint, Project Planning, ITIL, Vendor Management, IT Management, Disaster Recovery, Computer Hardware, Six Sigma, MS Project, Storage, Visio, Microsoft SQL Server, Microsoft Exchange, Windows Server, Cross-functional Team..., Management, Operating Systems, IT Strategy, SQL, Requirements Analysis, Security, Network Security, SDLC, IT Service Management, Data Center, Cloud Computing, Enterprise Architecture, Software Documentation, IT Operations, SCCM, Business Intelligence, Cisco Technologies, ERP, Program Management, Team Building, Business Analysis, Databases, SAP
Education
Pennsylvania State University-Great Valley Graduate Center 2004 — 2006
MS, Information Science
Bucknell University 1989 — 1993
BS, Computer Science and Engineering
INC Research April 2012 - Present
Military Officers Association of America - Austin June 2011 - June 2012
Financial Network Investment Corporation, Member SIPC November 2009 - March 2012
US Army June 2008 - October 2009
US Army February 2007 - June 2008
US Army July 2005 - January 2007
US Army February 2005 - June 2005
Stephen F. Austin State University October 2003 - May 2004
InfoNXX 1999 - 2003
Skills
Project Management, Program Management, Leadership, Management, Microsoft Excel, Customer Service, Data Analysis, Microsoft Office, Military, Telecommunications, Business Analysis, Time Management, Team Leadership, Business Process..., Finance, Budgets, Databases, Risk Assessment, Team Building
Education
Stephen F. Austin State University 2000 — 2004
BBA, General Business
Critical Resource Inc February 2009 - Present
AIM COMPUTER CONSULTING LLC February 2007 - January 2009
Critical Resource Inc 2009 - 2009
Global Consulting Group August 2005 - January 2007
INFONXX 2002 - 2005
Education
De La Salle University 1999 — 2002
Hughes & Henderson Opportunities July 2007 - Present
INFONXX March 2004 - July 2004
Education
University of North Carolina at Greensboro 2007 — 2009
University of North Carolina at Charlotte 2000 — 2007
Avnet Technology Solutions October 2003 - Present
Avnet Technology Solutions November 2010 - October 2013
Avnet Technology Solutions May 2009 - October 2010
Avnet Technology Solutions July 2007 - May 2009
Avnet Technology Solutions June 2006 - July 2007
Avnet Technology Solutions November 2003 - July 2006
InfoNXX 1999 - 2001
Skills
Channel Partners, Product Marketing, Business Development, Sales Management, Solution Selling, Channel, Resellers, Cloud Computing, Sales Enablement, Partner Management, Demand Generation, Account Management, Enterprise Software, Direct Sales, Sales Process, Selling, Storage, CRM, Business Alliances, Management, Go-to-market Strategy, Sales, Software Industry, Strategy, Channel Sales
Education
Auburn University at Montgomery 1993 — 1997
Angelo State University
The University of Texas at San Antonio
Bachelor's degree
AmeriHealth Caritas May 2015 - Present
John Hancock Financial Services/ Manulife July 2011 - May 2015
Independant Consultant August 2010 - July 2011
Radian June 2009 - August 2010
Comcast May 2008 - May 2009
InfoNXX October 1999 - November 2007
INFONXX October 1999 - June 2002
Ameritech December 1996 - October 1999
Limited Credit Services 1991 - 1997
CMP Publications 1987 - 1991
Skills
Vendor Management, Telecommunications, Call Center, Contract Negotiation, Vendor Relations, Operations Management, SLA, Process Improvement, Contract Negotiations, Program Management, Cross-functional Team..., Contract Management, Product Management, P&L Management, Business Process..., Network Technologies, Team Leadership, Business Analysis, Project Planning, Account Management, Strategy, SDLC, Management, IT Strategy, Sales, Strategic Planning, Leadership, Procurement, Integration, Enterprise Software, Budgets, RFP, Negotiation, Change Management, Call Centers, Project Management, Team Building, Outsourcing, Project Portfolio..., Sla, Business Strategy, Start-ups, Information Technology, Business Intelligence, Business Process, Training, Strategic Partnerships, Pre-sales, Executive Management, Risk Management
Education
New York Institute of Technology-Old Westbury
BA, Communications
Sewanhaka High School
SusPros January 2011 - Present
Bancroft Green February 2008 - Present
Seibert Properties July 2005 - Present
Loan Planet July 2002 - June 2007
Summit Bank June 2000 - June 2001
Piercing Pagoda July 1998 - June 2000
INFONXX August 1997 - July 1998
IRI November 1996 - August 1997
Skills
Residential, Home, Construction, Real Estate
Education
Lehigh University 1994 — 1996
MBA
Lehigh University 1989 — 1993
BS, Mechanical Engineering
Norristown Area High School
Norristown Area High School
Lehigh Valley Plastics May 2008 - Present
INFONXX November 2002 - January 2008
Skills
Employee Relations, Interviewing
Education
DeSales University 2004 — 2007
Master's degree, Business Administration, Management and Operations
Shippensburg University of Pennsylvania 1998 — 2002
BSBA, Management/Human Resources
Private Company September 2008 - Present
Plainfield Asset Management December 2007 - September 2008
INFONXX August 2006 - September 2007
PanAmSat September 2000 - August 2006
Automatic Data Processing, Inc. September 1996 - September 2000
ADP 1996 - 2000
General Signal Corporation March 1993 - September 1996
Ernst & Young June 1986 - March 1993
Skills
Mergers, Due Diligence, Corporate Finance, Financial Reporting, Managerial Finance, Sarbanes-Oxley Act, Private Equity, Finance, Investor Relations, IPO, Accounting, Leadership, Mergers & Acquisitions, Strategy, Entrepreneurship, Financial Analysis, Strategic Financial..., Forecasting, Auditing, Capital Markets, Investments, Financial Planning
Education
New York University - Leonard N. Stern School of Business 1993 — 1997
MBA, Finance & International Business
Texas Tech University 1982 — 1986
BBA, Accounting
The Wharton School November 1999 - Present
INFONXX 1998 - 1999
Cedar Crest College 1997 - 1998
Lawrence Livermore National Laboratory August 1989 - December 1996
Skills
Higher Education, IT Strategy, SQL, Project Management, Data Analysis, Web Development, IT Management, Web Applications
Education
Stanford University 1989 — 1994
MS
University of Massachusetts, Amherst 1983 — 1987
BS
Bard College at Simon's Rock 1980 — 1983
AA
INFONXX 1998 - 2006
Education
Pepperdine University 1995 — 1998
KGB April 2011 - Present
kgb 1999 - Present
kgb March 1999 - March 2011
KGB 3864 March 2004 - February 2010
kgb November 2001 - March 2004
INFONXX June 1999 - November 2001
Skills
Active Directory, Troubleshooting, Technical Support, Cisco Technologies, Software Installation, Networking, VPN, Windows, Software Documentation, Hardware, Management, Call Centers, Integration, Servers, Telecommunications, XP, IT Service Management, Vendor Management, Visio, Account Management, Windows XP, Cloud Computing, iPhone, SharePoint, Training, Process Improvement, Operating Systems, Windows 7, Routers, Disaster Recovery, Storage, Network Security, IT Management, Team Leadership, Virtualization, Windows Server, Computer Hardware, LAN-WAN, Project Management, DNS, Firewalls
Education
DeSales University 2006 — 2013
Bachelor's degree, Management Information Systems and Services
Northampton Community College 2000 — 2002
Specialized Certificate, Culinary Arts/Chef Training
Crayola March 2014 - Present
Crayola September 2012 - February 2014
Crayola November 2011 - June 2012
Crayola July 2009 - December 2011
Crayola February 2007 - July 2009
Crayola May 2005 - February 2007
INFONXX 2004 - 2005
Kraft Foods 1999 - 2004
Skills
Product Marketing, Income Statement, Leadership, Management, Customer Insight, Sales, Business Strategy, Forecasting, Cross-functional Team..., Competitive Analysis, Consumer Products, P&L Management, Strategy
Education
Alvernia University 2001 — 2003
Bachelors, Business Administration
EDS / Consworth August 2009 - March 2013
MSK Services January 2009 - August 2009
Famous Smoke Shop December 2007 - March 2009
INFONXX September 1998 - August 2007
kgb_ usa 1998 - August 2007
Allied Personel 1996 - 1998
Skills
Vendor Management, Microsoft SQL Server, Process Improvement, Disaster Recovery, VMware, Business Analysis, Virtualization, System Administration, Windows Server, ITIL, SharePoint, Active Directory, Servers, Business Process..., Enterprise Architecture, Software Development, Software Documentation, Networking, Network Administration, SQL, Call Centers, Integration, IT Management, Technical Support, Project Management, IT Strategy, IT Operations, Citrix, Routers, Management, Data Center, Analysis, Security, Cross-functional Team..., Team Leadership, Software Project..., Software Installation, Wireless, LAN-WAN
Education
Almeda University 2005 — 2009
Masters, Business Administration; major Information Systems Technology
Almeda University 1998 — 2003
BS, Computer Science
Moravian College 1986 — 1988
N/A, Business
OraSure Technologies December 2008 - Present
Johnson Matthey April 2007 - November 2008
INFONXX March 2003 - March 2007
Adelson Golden Loria and Simons 1997 - 1998
Skills
Medical Devices, Corporate Law, Intellectual Property, Regulatory Affairs, Cross-functional Team..., Compliance, Negotiation, Contract Negotiation, Management, Employment Law, Pharmaceutical Industry, Leadership, FDA
Education
Widener University School of Law (PA) 1998 — 2001
J.D.
Becker College 1992 — 1996
B.S., Criminal Justice-Paralegal
SWBC 2007 - Present
SWBC April 2007 - March 2009
INFONXX March 2003 - April 2007
Skills
Call Centers, Process Improvement, Insurance, Team Leadership, Operations Management, Coaching, Management, Customer Service, Account Management, Employee Relations, Team Building, Project Management, Performance Management, Microsoft Word, Project Planning, Contact Centers
Education
Our Lady of the Lake University 1994 — 1997
MBA, Management
The University of Texas at San Antonio 1983 — 1985
BBA, Management
University of Texas at Austin 1981 — 1983
Management
HOP Industries Corporation June 2012 - Present
Affinity Home Care, LLC August 2008 - May 2012
INFONXX April 2004 - August 2006
Skills
ITIL
Education
Ateneo Graduate School of Business 2001 — 2004
Information Management
AMA University
Bachelor's degree, Computer Science
The Hartford Insurance Group Customer Care RepresentativeThe Hartford Insurance GroupJuly 2003 - June 2004
Bank of America 1996 - 2004
Manpower 1996 - 2002
Summit National Bank 1996 - 2002
Fleet bank 1996 - 2002
infonxx 1996 - 2002
inteistaf 1996 - 2002
intelistaf 1996 - 2002
Fleet Bank/Summit Bank June 1997 - September 2001
Manpower March 1996 - June 2001
Education
University of Delaware 1976 — 1981
Bachelor of Arts, Journalism/Public Relations
University of Wisconsin-Madison 1974 — 1976
Business, Black American Studies
CMOE 2008 - Present
DFS 2008 - Present
Center for Leadership Development 2008 - Present
CLD, CMOE October 2007 - Present
DFS 2008 - 2011
ACE 2005 - 2008
INFONXX 2003 - 2004
Skills
Leadership Development, Training, Coaching, Change Management, Performance Management, Organizational..., Emotional Intelligence, Workshop Facilitation, MBTI, Feedback, Negotiation, Team Leadership, Cross-functional Team..., Strategic Planning, Succession Planning, Executive Coaching, Instructional Design, Talent Management, Employee Engagement, Team Building, Employee Training, Process Improvement, Organizational..., Management Development, Management Consulting, Culture Change, 360 Feedback, Strategy, Executive Development, Organizational Design
Education
Baldwin Wallace University 1987 — 1990
BA, Psychology, Org Development
KBACE Technologies December 2013 - Present
KBACE November 2011 - December 2013
BizTech October 2008 - December 2011
CSC Consulting September 2007 - October 2008
KGB_ (formerly InfoNXX) May 2004 - September 2007
Infonxx 2001 - 2007
Skills
Business Process..., Consulting, Process Improvement, Order Management, Microsoft SQL Server, Business Process Design, Management, Enterprise Architecture, Project Management, Oracle HR, Finance, Oracle Applications, PL/SQL, Integration, Change Management, Data Warehousing, Oracle E-Business Suite, PMO, Requirements Analysis, Software Implementation, ERP, OBIEE, Financial Analysis, IT Strategy, Business Intelligence, SDLC, Testing, Financial Reporting, Business Process, Oracle, Databases, Financials, Vendor Management, Oracle Reports, Program Management, Requirements Gathering, PeopleSoft, Solution Architecture, Business Analysis, Project Portfolio..., Outsourcing, Analysis, SQL, Oracle Discoverer, Management Consulting, CRM, Systems Analysis, SaaS, Enterprise Software, Human Resources
Education
DeSales University 2005 — 2007
MBA, Project Management
DeSales University 2001 — 2004
BS, Accounting
INFONXX 2002 - Present
kgb USA, formerly INFONXX 1997 - Present
kgb (Formally INFONXX) 1997 - Present
kgb_ usa January 1996 - Present
County of Lehigh January 1994 - January 1997
Skills
Sarbanes-Oxley Act, Accounts Payable, Fixed Assets, Account Reconciliation, Financial Reporting, Accounting, US GAAP, Variance Analysis, Forecasting, Payroll, Cash Management, Internal Controls, Financial Analysis, Invoicing, Internal Audit, Auditing, Financial Accounting, Cash Flow, Consolidation, Financial Audits, Process Improvement, Strategic Financial..., Managerial Finance, IFRS, Cash Flow Forecasting, Budgets, Business Process..., Corporate Finance, General Ledger, Sarbanes-Oxley, Cost Accounting, Executive Management, BPO, Treasury Management, Accounts Receivable, Hyperion Enterprise, Revenue Recognition, JD Edwards, QuickBooks, Accruals, Expenses, Sage, Journal Entries, Bank Reconciliation, Due Diligence, Finance, Financial Modeling, GAAP, Analysis, Balance
Education
Queens College 1983 — 1987
BA, Accounting
Telerx December 2005 - November 2014
The Manhattan Club June 2001 - April 2005
InfoNXX August 1996 - May 2001
Suncoast Motion Picture Company April 1995 - August 1996
Skills
Call Centers, Customer Service, Customer Satisfaction, Quality Assurance, Data Entry
Education
Northampton Community College 1994 — 2002
Associates in Arts, General Education
NaviSite September 2015 - Present
AmerisourceBergen September 2013 - September 2015
EnvisionIT March 2013 - September 2013
EnvisionIT September 2012 - March 2013
CDW December 2010 - September 2012
Innovation Technologies Worldwide July 2004 - December 2010
Excell Agent Services, LLC 1996 - 2005
INFONXX September 1996 - July 2004
Skills
IT Management, Solutions Architect, Citrix, Citrix XenDesktop, Citrix XenApp, Citrix XenServer, Citrix NetScaler, Networking, Network Design, Virtualization, Citrix Metaframe, VMware, Windows Server, Active Directory, Cloud Computing, Security, Disaster Recovery, System Administration, Network Administration, Network Security, VoIP, ITIL v3 Foundations..., Cisco Technologies, Troubleshooting, Telecommunications, Servers, Firewalls, WAN, TCP/IP, Integration, IP, Managed Services, Data Center, Apache, Microsoft SQL Server, LAN-WAN, Switches, Routers, VPN, Operating Systems, DNS, Linux, Perl, Asterisk, MPLS, SIP, Microsoft Exchange, IT Service Management
Education
Barry University 1998 — 2001
MS IT, Information Technology
IPS Commercial Capital February 2005 - Present
INFONXX March 2002 - May 2004
Skills
Commercial Mortgages
Education
Kaplan College Riverside 2013 — 2014
Medical Billing, Medical Billing and Coding, A
Riverside Community College 2001 — 2002
Real Estate License, Real Estate
Pakoil Company April 2007 - Present
Anthony & Sylvan Pools December 2006 - April 2007
Anthony & Sylvan Pools 2006 - December 2006
Anthony & Sylvan Pools 2004 - 2006
InfoNxx January 2002 - January 2004
Skills
New Business Development, Account Management, Excel, Forecasting, Strategic Planning, Contract Negotiation, Word, Packaging, Construction, Lean Manufacturing, Negotiation, Microsoft Office, Sustainability, Multiline Selling, Supply Chain, Cross-functional Team..., Supply Chain Management, Leadership, Management, Manufacturing, Sales, Engineering
Education
Moravian College - The Moravian MBA 2005 — 2007
MBA, Management
Kutztown University of Pennsylvania 1997 — 2002
MS Business Admin, Finance
Dieruff HS
We Are One Christian Fellowship May 2011 - Present
Bank of America July 2010 - February 2011
Lincoln Financial Group May 2007 - 2009
African American Atelier, Inc. August 2006 - May 2007
INFONXX November 2005 - July 2006
NAAWLI October 2002 - January 2006
Bennett College/Women's Leadership Institute November 1997 - September 2002
Skills
Microsoft Office, Administrative Support, Customer Service, Call Center
Education
Greensboro College 2001 — 2006
B.A., Sociology
Guilford Technical Community College 1993 — 1996
Associate in Applied Science Degree (AAS); Certificate, General Office Technology; General Office Technology
James B. Dudley Senior High School 1989 — 1992
Diploma
BLOKWORX, Inc. March 2014 - June 2015
TelePacific Communications November 2013 - March 2014
Black Box Network Services 2010 - 2013
General Dynamics July 2006 - March 2009
INFONXX May 2003 - March 2006
Nortel January 1997 - March 2003
United States Air Force January 1977 - January 1997
Skills
Wireless, Telecommunications, Unified Communications, Project Management, VoIP, CDMA, Routing, Call Centers, Networking, Management, Troubleshooting, Telephony, IP, Switches, SIP, Integration, Vendor Management
Education
San Beda College
Hooters of America September 2010 - Present
Cognizant Technology Solutions January 2010 - September 2010
Cognizant Technology Solutions May 2007 - January 2010
First Data Corporation 2007 - 2009
spellbuddy.com 2001 - 2009
INFONXX February 2007 - May 2007
Nokia November 2006 - February 2007
Descartes Systems Group June 2004 - October 2006
Shippers Advocate April 2001 - September 2001
UPS October 1999 - March 2001
Skills
SQL, .NET, ASP.NET, Microsoft SQL Server, Software Development, C#, Integration, Databases, Oracle, Enterprise Architecture
Education
Capital University 1988 — 1989
Information Systems Management, Computer Science
Arnold Industries January 2007 - Present
Sears Home Services July 2005 - August 2007
INFONXX January 2003 - June 2005
Skills
Customer Service, Vendor Relations, Inventory Management, Purchasing, Customer Satisfaction, Customer Relations, Microsoft Office, Analysis, Coaching, Management, Project Planning, Leadership, Call Centers, Process Scheduler, Training, Sales
Education
North Carolina Central University 2007 — 2011
MASTER OF ARTS, Sociology
North Caroline Agricultural & Technical State University 2000 — 2005
BACHELOR OF ARTS, Sociology
Preferred Landscape and Lighting March 2010 - March 2013
City of San Antonio March 2007 - March 2010
INFONXX June 2005 - August 2007
Infonxx April 2003 - May 2005
San Antonio Housing Authority June 2000 - January 2003
Skills
Benefits Administration, HRIS, Onboarding, Deferred Compensation, Human Resources, Employee Benefits, Performance Management, Recruiting, HR Policies, Labor Relations, Employment Law, Employee Relations, Interviews, Employee Training, Personnel Management, Payroll, New Hire Orientations, FMLA
Education
Webster University 2004 — 2006
MBA, Business Administration
Our Lady of the Lake University 1996 — 2000
BBA, Business Administration, Human Resources
Kmart Corporation DriverEnterprise Rent-A-CarMay 2013 - Present
Sears Holdings Corporation April 2007 - Present
Wal-mart 2006 - 2007
INFONXX March 2005 - June 2005
Skills
Retail, Merchandising, Inventory Control, Customer Service, Sales, Retail Sales, Microsoft Office, Time Management, Store Operations, Microsoft Excel, PowerPoint, Cashiering, Microsoft Word, Social Media, Data Entry, Shrinkage, Big Box, Outlook, Sales Management, Driving Results, Social Networking, CPFR, Visual Merchandising, Leadership
Education
Guilford Technical Community College 2007 — 2009
Web Technology
North Carolina Agricultural and Technical State University 2003 — 2004
Political Science
Get it While It’s Hot Cake Shop January 2012 - Present
K-U-M-O-R-I Sushi and Teppanyaki July 2010 - January 2011
Chartwell's Food Service October 2007 - May 2009
Methodist Hospital April 2007 - October 2007
Bill Millers August 2006 - January 2007
InfoNXX February 2006 - May 2006
Pizza Hut May 2005 - December 2005
McDonalds August 2004 - May 2005
Skills
Food, Microsoft Office, Food Industry, Customer Service, Microsoft Excel, Strategic Planning, Management, Food Safety, Budgets, Change Management, HACCP, Forecasting, Process Improvement
Education
San Antonio College 2013 — 2015
Nursing Science, 4.0
Lake View High School 1996 — 2000
Diploma
HomeAway.com April 2013 - March 2015
Progressive Insurance September 2009 - March 2013
Kinetic Concepts January 2004 - May 2009
The CE Group, Inc. August 2007 - May 2008
InfoNXX July 2000 - December 2003
Skills
Training, Customer Service, Call Centers, Property & Casualty..., Claims Management, Liability Analysis, Auto Claims, Insurance Adjusting, Interviews, Insurance, Time Management, Employee Training, New Hire Training, Peer Mentoring, Mentoring New Hires, Job Aids, Quality Assurance, Salesforce.com, Online Fraud, Public Relations, Liability, General Insurance, Legal Liability, Claims Resolution, Claims Handling, Claims Investigations, Automobile Liability, Microsoft Office, Avaya IP Telephony, Customer Satisfaction, Employee Management, Recorded Statements, Metrics, Process Improvement, Lotus Notes, Third Party Liability, Loss Adjusting, Analysis, Building Relationships, Organization, Supervisory Skills, Onboarding, Interviewing Skills, Coaching, Management, Applicant Tracking..., College Recruiting
Education
The University of Texas at San Antonio 2002 — 2009
Bachelor of Arts (B.A.), Psychology, Communications
Marshall University
Psychology
Dixie Sales Company April 2012 - June 2012
Allstate May 2011 - September 2011
Citi July 2008 - December 2009
Bob Dunn Ford and Hyundai March 2008 - July 2008
INFONXX February 2007 - September 2007
Skills
Bilingual, Microsoft Excel, Microsoft Word, Outlook, Lotus Notes, IPL, Data Entry, Leadership, Listening to customers, Sales, Patience, Empathy
Education
Central Piedmont Community College 2011 — 2014
Business Administration, Management and Operations
Guilford Technical Community College 2012 — 2012
Property and Casualty
Guilford Technical Community College 2009 — 2010
Accounting
kgb September 2005 - Present
INFONXX April 2006 - March 2011
Skills
Call Centers, Workforce Management, Performance Management, Customer Experience, Customer Service, Training, Customer Satisfaction, BPO, Recruiting, Team Management, Management, Coaching, Team Leadership, Contact Centers, Account Management, Process Improvement
Education
San Antonio College
Associate's degree, Business Administration and Management, General
The Beam Team May 2011 - Present
Ollie's Bargain Outlet 2010 August 2010 - December 2010
Toys R' Us 2009 December 2009 - December 2009
North Carolina A&T State University August 2007 - May 2008
INFONXX June 2007 - August 2007
Family Dollar 2006 June 2006 - June 2007
North Carolina A&T State University August 2006 - May 2007
Skills
Keyboarding, Ten Key, Typography, Lettering, Videography, CAD, Rendering, Technical Drawing
Education
North Carolina Agricultural and Technical State University 2004 — 2010
Bachelor's, Graphic Communications
North Carolina Agricultural and Technical State University 2004 — 2010
Bachelors, Graphic Communications
North Carolina Agricultural and Technical State University
Bachelors Degree, Graphic Communications 2010
Southeast Guilford High School
Diploma 2004
Time Warner Inc. August 2012 - Present
KPMG US September 2008 - August 2012
KPMG US June 2007 - August 2007
INFONXX June 2006 - August 2006
Skills
IT Audit, Information Technology, SAP, Sarbanes-Oxley Act, Information Security, IT Risk Management, ITGC
Education
Lehigh University 2004 — 2008
Bachelor’s Degree, Computer Science and Business
Christian Brothers Academy 2000 — 2004
High School
Hilton Reservations Worldwide April 2007 - December 2009
Hilton Reservations April 2007 - December 2009
Staffmark March 2006 - December 2006
Manhattan Club March 2005 - August 2005
INFONXX January 1997 - October 2000
Skills
Call Center, Customer Service, Customer Satisfaction, Customer Relations, Microsoft Office, PowerPoint, Problem Solving, Coaching, Hospitality, Telephone Skills, Excel
Education
McCann School of Business and Technology 2010 — 2011
Associates Specialized Degree in Business Admin/Marketing, Marketing, Advertising, Business Law, and Economics
McCann School of Business and Technology
Associates Degree, Business Administration
NC State University 2007 - 2011
InfoNXX May 2006 - August 2006
Skills
Windows xp, Vista and 7..., Technical Writing, Higher Education, Microsoft Office
Education
North Carolina State University 2005 — 2010
BS, Technology Education
INFONXX 2007 - 2009
Education
Randolph Community College 2011 — 2012
South Seattle Community College June 2012 - Present
Aloha Air Cargo February 2012 - October 2012
Aloha Air Cargo February 2012 - April 2012
GSA Global Supply March 2010 - April 2012
GSA Global Supply March 2010 - April 2012
Home Depot October 2006 - November 2009
Cingular Wireless June 2005 - October 2006
INFONXX May 2003 - June 2005
Skills
Data Entry, Customer Service, Microsoft Word, Microsoft Office, Microsoft Excel, Team Orientation, Communication, Work Ethic, Self Motivated, Enthusiastis, Organizaion
Education
South Seattle College 2012 — 2012
Currently attending, Medical Billing Information Technology
Leeward Community College 2011 — 2012
No degree, Information Technology
Leeward Community College
South Seattle College
Computer Information Systems
Neumann University August 2000 - Present
Infonxx 1998 - 2000
Education
American University, Washington, D.C.
MBA, Finance
Lehigh University
Ph.D., MS, Finance & Industrial Engineering
University of Tehran
San Antonio, Texas October 2012 - Present
Maxim Integrated April 2011 - September 2011
Local Union 142 Plumber and Pipe Fitters June 2007 - April 2010
INFONXX January 2003 - December 2003
Skills
Pharmacy Technicians, order entry
Education
UMA 2012 — 2012
Pharmacy Technician - Certification Pending
Sul Ross State University 1997 — 1999
English
Thomas Jefferson High School 1993 — 1997
Diploma, Basic Studies
Sams Club March 2011 - Present
Veolia Transportation April 2008 - July 2008
InfoNXX December 2007 - March 2008
Skills
Customer Service, Inventory Management, Cashiering, Inventory Control, Microsoft Word, Microsoft Office, Microsoft Excel, Data Entry, Forklift Operator, PowerPoint, Distribution Center..., Retail, Warehousing, Cash Register, Outlook
Education
Guilford Technical Community College 2008 — 2010
Associate of Arts and Sciences (AAS), Advertising and Graphic Design
Guilford Technical Community College 2008 — 2010
Associate of Arts and Sciences (AAS), Photography
Afni 2007 - 2009
INFONXX January 2007 - July 2007
Hibbett Sporting Goods August 2006 - January 2007
Skills
Customer Service, Data Entry, Call Centers, Microsoft Word, Microsoft Excel, Outlook Express
Education
San Jacinto College 2004 — 2006
N/A, Basics
Pilot Catastrophe Service April 2011 - April 2013
Catastrophe Management Solutions March 2010 - April 2011
Alabama State University August 2006 - July 2009
INFONXX July 2005 - October 2005
Walmart July 2004 - July 2005
Burger King Corporation November 2003 - July 2004
Skills
Human Resources, Insurance
Education
Alabama State University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business Management
Northwest Vista College 2004 — 2006
Associate's Degree, Business Administration
United States Air Force October 2006 - Present
Infonxx January 2006 - September 2006
Sea World inc. May 2004 - December 2004
Skills
Air Force, Aircraft, Command, DoD, Information Assurance, Information Protection, Military, Military Experience, Military Operations, National Security, Security Clearance, Force Protection, Military Aviation, Defense, Operational Planning, Special Operations, Top Secret
Education
Boise State University 2007 — 2010
Northwest Vista College 2005 — 2006
N/A, Basics, 4.0
InfoNXX 2004 - 2007
Brylane November 2002 - June 2003
Skills
Customer Service, Generic Programming, Home Networking, Computer Maintenance, Microsoft Office
Education
San Antonio College 2009 — 2013
Associate of Science (A.S.), Computer Programming/Programmer, General