Mondial Assistance
Industry: Insurance company
DescriptionHeadquarters: France Founded: 2000 Subsidiaries: Allianz Global Assistance, AWP Service Brasil Ltda., Parent organization: Allianz SE
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Mondial Assistance Employees
Allianz Global Assistance December 2013 - Present
Allianz Global Assistance June 2010 - December 2013
Smart From Home Realty Limited, Brokerage August 2009 - January 2011
Mondial Assistance July 2002 - June 2010
Skills
Process Improvement, Insurance, Management, Team Leadership, Call Center, Teamwork, Requirements Gathering, Time Management, Business Process..., Customer Satisfaction, Negotiation, Sales, Vendor Management, Marketing, Call Centers, Customer Service, Business Analysis, CRM, Analysis, Software Documentation
Education
University of Waterloo 2012 — 2013
Certificate, Business Analysis
Ontario Real Estate Association 2007 — 2008
Real Estate License, Buying & Selling Commercial & Residential Properties
Conestoga College 1999 — 2002
Business Administration, Management Studies
Jacob Hespeler 1994 — 1998
Capital One January 2014 - Present
Capital One December 2013 - January 2014
Mondial Assistance August 2011 - 2012
Skills
Financial Services, Customer Service..., Investment Brokerage, Insurance, Property & Casualty..., Software Documentation, Technical Support, Quality Assurance, Financial Risk, Strategy, Time Management, Human Resources
Education
Bryant and Stratton College-Richmond
Associate's degree, Legal Assistant/Paralegal
Blink Marketing and Signs June 2015 - Present
Safeguard Properties May 2014 - June 2015
Dorn Color, Inc. February 2013 - April 2014
Angstrom Graphics October 2011 - February 2013
Employment Transition Center February 2011 - October 2011
Mondial Assistance July 2009 - December 2010
Henrico County Circuit Court October 2004 - February 2009
County of Henrico November 2002 - November 2004
Cadmus Communications August 2000 - April 2002
Penton Press (defunct) January 1997 - July 2000
Skills
Microsoft Office, Teamwork, Management, Time Management, Account Management, Customer Service, Graphic Design, Marketing Communications, Advertising, Team Building, Process Improvement, Social Media, Project Management, Sales, Budgets, Leadership, Training, Offset Printing, Customer Satisfaction, Pre-press, Direct Mail, Outlook
Education
Rochester Institute of Technology 2004 — 2006
Bachelor of Applied Science, Business Studies and Graphic Arts
Cuyahoga Community College
Transfer Credit and Graphic Arts courses
Medina County Career Center
Certificate, Commercial Art
Yale University 2011 - Present
TEKsystems 2010 - 2011
Mondial Assistance 2007 - 2009
Capital One, Inc. 2005 - 2007
Capital One 1999 - 2005
Ernst & Young 1998 - 1999
Coopers & Lybrand, LLP 1997 - 1998
Sonoco Products Comp 1996 - 1997
AT&T 1995 - 1996
AT&T 1993 - 1995
Skills
Program Management, Process Improvement, Strategy, Management, Project Management, Change Management, Strategic Planning, Project Portfolio..., Vendor Management, Management Consulting, Analysis, Leadership, Integration, Business Analysis, Business Process..., Training, Performance Management, Cross-functional Team..., Outsourcing, Risk Management, SDLC, Enterprise Software, Data Analysis, PMO, Forecasting, IT Strategy, Human Resources, Portfolio Management, PMP, Account Management, Business Relationship..., Healthcare Information..., Financial Analysis, Databases, Database Design, Data Mining
Education
North Carolina State University 1985 — 1990
Bachelor of Science (BS), Mathematics, 3.72
Residence Inn Louisville East - Island Hospitality Management March 2012 - Present
Homewood Suites by Hilton Hotel April 2011 - March 2012
Swissotel Chicago April 2010 - March 2011
Holiday Inn - Lakhani Hospitality, Inc May 2009 - April 2010
Holiday Inn Rolling Meadows July 2007 - May 2009
Mondial Assistance 2001 - 2003
Skills
Front Office, OnQ, Hotel Management, Revenue Management, Hotels, Hospitality, Customer Relations, Microsoft Office, Customer Service, Hospitality Management, Opera, Hospitality Industry, Supervisory Skills, Event Management, Event Planning, Forecasting, Spanish, Coaching, Promotions, Hiring, Scheduling, Guest Service, Problem Solving, Team Building, Guest Satisfaction, Administration, Excel, Word, Banquets, Outlook, PowerPoint, Rooms Division, Customer Satisfaction
Education
Universidade Metodista de São Paulo 2000 — 2004
Bachelors, Hotel and Tourism
Liberty Mutual Insurance February 2015 - Present
Liberty Mutual Insurance February 2014 - Present
Liberty Seguros España February 2005 - Present
Mondial Assistance August 2000 - February 2004
ThyssenKrupp April 1999 - August 2000
Skills
Solvency II, General Insurance, Underwriting, Risk Management, IFRS, Financial Risk, Sarbanes-Oxley Act, Riesgo financiero, Cambio organizacional, Gestión de riesgos, Control interno, Análisis financiero, Solvencia II, Valoración de riesgos, Normas Internacionales..., Administración y..., Ley Sarbanes-Oxley
Education
Universitat de Barcelona 2012 — 2012
Postgrado, Solvencia II
Universidad Complutense de Madrid 1993 — 1999
Licencia ciencias empresariales y econcomicas, auditoria
Icea
VIRGINIA PROPERTY INSURANCE ASSOCIATION July 2011 - October 2012
Avizent / Frank Gates Service Company January 2009 - July 2011
MONDIAL ASSISTANCE June 2008 - November 2008
UTICA NATIONAL INSURANCE GROUP August 2006 - June 2008
WILLIS / HILB ROGAL & HOBBS August 2003 - August 2006
WASHINGTON METRO AREA TRANSIT AUTHORITY July 2002 - July 2003
CRAWFORD & COMPANY July 1989 - June 2002
Skills
Claim, Claims Management, Insurance, Liability, Property & Casualty..., Casualty, Commercial Insurance, Claim Investigation, Liability Analysis, Workers Compensation, Risk Management, Claims Handling, Analysis, Recruiting, Employee Benefits, Medicare
Education
Randolph-Macon College 1984 — 1988
Psychology, Psychology - research and analysis; Minor: Biology
Anthem BCBS of VA September 2007 - Present
World Access October 1995 - April 2007
Mondial Assistance 1995 - 2007
CIGNA October 1986 - October 1995
Skills
Insurance, Process Improvement, Health Insurance, Business Analysis, Call Center, Risk Management, Team Building, Claim, Underwriting, Analysis, Software Documentation, Change Management, Customer Service, Call Centers, Operations Management, Coaching, Training, Access, Microsoft Excel, Requirements Gathering, Visio, SDLC, Leadership, Business Process, Data Analysis, Management, Project Management, Quality Assurance
Education
Regent University 2008 — 2012
Criminal Justice/Police Science, Sophomore
J. Sargeant Reynolds Community College 1999 — 2000
Computer Science & Programming
King William High School 1984 — 1986
General, General
York Academy 1981 — 1984
general
Comcast Cable August 2015 - Present
Comcast 2010 - Present
Mondial Assistance 2004 - 2009
Skills
Vendor Management, CRM, Salesforce.com, PeopleSoft, Project Management, Business Analysis, Account Management, Customer Retention, Process Improvement, Sales Management, Customer Service, Call Center, Cross-functional Team...
Education
Radford University 1991 — 1995
TriNet 2011 - Present
Wells Fargo Bank 2010 - 2011
Mondial Assistance 2009 - 2010
Liz Claiborne 2008 - 2008
HIP 2007 - 2008
Accenture 2006 - 2007
Hexaware Technologies 2006 - 2006
HCL Technologies 2004 - 2006
Skills
PeopleTools, Requirements Analysis, PeopleSoft, CRM, SDLC, Personnel Management, Business Analysis, Software Project..., PL/SQL, Oracle, Microsoft SQL Server, Recruiting, HRIS
Education
Madurai Kamaraj University
Allianz Global Assistance January 2014 - Present
TruGreen March 2013 - December 2013
Mondial Assistance July 2005 - September 2011
Wachovia January 2004 - June 2005
Overnite Transportation January 2003 - January 2004
Catherine's September 2000 - January 2003
Lane Bryant April 1998 - September 2000
Books A Million October 1995 - April 1998
Skills
Social Media, Marketing, Leadership, Management, Customer Service, Sales, Research, Blogging, Event Planning, Public Relations, Microsoft Office
Education
Johnson & Wales University 1994 — 1996
Bachelor of Science, Hospitality Management
Johnson and Wales University 1992 — 1994
Associates in Applied Science, Hotel/Restaurant Management
sgfleet August 2010 - March 2014
Mondial Assistance September 2007 - July 2010
International SOS November 2004 - May 2007
Skills
Customer Relations, Team Leadership, Account Management, Team Building, Process Improvement, Sales Management, Customer Satisfaction, Negotiation, Automotive, Budgets, Microsoft Excel, Teamwork, Microsoft Office, Microsoft Word, Management, Strategic Planning, Team Management, Forecasting, Risk Management, Customer Service, Leadership, Sales, Insurance, Product Development, Training, Analysis, Business Process..., Business Strategy, Strategy, Fleet Management, Performance Management
Education
TAFE 1992 — 1994
Automotive Light Vehicles Trade, Motor Mechanic
Yves Delorme, Inc. April 2013 - Present
Yves Delorme, Inc. February 2011 - April 2013
Mondial Assistance November 2009 - February 2011
Gemini Development Group March 2007 - January 2009
Caruso's Coffee May 2003 - February 2007
Skills
Retail, Brand Management, Luxury Goods, Fashion, Brand Development, Inventory Control, Project Management, Furnishings, Furniture, Interior Design, Marketing Strategy, Marketing, Sales, Management, Strategy
Education
Kent State University 1997 — 2001
Bachelor of Business Administration (B.B.A.), Marketing
Edison High School 1994 — 1997
Diploma, College Prep
CarMax February 2014 - Present
Techead June 2011 - February 2014
Williams Consulting Inc. October 2010 - December 2012
Fisher Technical Services January 2009 - December 2010
Mondial Assistance October 2006 - December 2008
Skills
Quickbooks, Microsoft Office, PeopleSoft, Questica, Google Docs, Excel, Applicant Tracking..., Social Media, Bullhorn, Mac, PC, Human Resources, Microsoft Excel, Interviews, Recruiting, Performance Management, Onboarding, Internet Recruiting, PowerPoint, Leadership, Talent Management, Management, Negotiation, Talent Acquisition, Microsoft Word, Project Coordination, Sales, Technical Recruiting, QuickBooks, Facebook, Budgets, Social Networking, Training, Employee Relations, Outlook, New Hire Orientations, Coaching, Accounting, Project Management, Advertising, Vendor Management, Sourcing, Customer Service, Employee Benefits, Account Management, Event Planning, Screening Resumes, Temporary Placement, Staffing Services, Hiring
Education
Virginia Commonwealth University 2004 — 2005
Bachelors of Science, Psychology
Dutchess Community College 2001 — 2003
Associates, Social Sciences
Google May 2014 - Present
Google July 2011 - April 2014
Columbia Law School September 2009 - May 2011
Sony Pictures Entertainment August 2010 - August 2010
Mondial Assistance May 2009 - August 2009
Focus Features January 2009 - May 2009
Sikelia Productions September 2008 - December 2008
Skills
JavaScript, jQuery, HTML, CSS, Film Production, Adobe Creative Suite, Photoshop, Mail Server, Google API, Digital Photography, Final Cut Pro, Active Directory, Camtasia
Education
Columbia University in the City of New York 2007 — 2011
Bachelor of Arts (B.A.), Economics
Filtrona Porous Technologies May 2012 - July 2012
Old Dominion University January 2012 - May 2012
Mondial Assistance June 2011 - August 2011
Kings Dominion May 2010 - June 2011
Skills
AutoCAD, Solidworks, Microsoft Office
Education
Old Dominion University
Bachelor of Science, Mechanical Engineering Technology; Mechanical Engineering Technology
Allianz Global Assistance August 2006 - Present
Mondial Assistance 2006 - Present
Affirmative Insurance Holdings, Inc. 2005 - 2006
Hotels.com 2003 - 2005
MyTravel USA 1996 - 2003
Certified Vacations 1990 - 1996
Education
Florida Atlantic University 1984 — 1986
Masters, Accounting
Yale University March 2011 - Present
TEKsystems March 2010 - October 2011
WellPoint March 2010 - March 2011
Mondial Assistance February 2007 - September 2009
Capital One Financial December 1999 - February 2007
Ernst & Young, LLP April 1998 - December 1999
Coopers & Lybrand, LLP July 1997 - April 1998
Sonoco Products Company November 1996 - July 1997
AT&T 1991 - 1996
Skills
PMO, Change Management, Workshop Facilitation, Finance, Testing, SDLC, Waterfall, Requirements Gathering, Vendor Management, Business Process..., Program Management, Business Analysis, Business Process..., IT Strategy, Visio, Business Transformation, Process Improvement, Project Portfolio..., Business Process, Project Management
Education
North Carolina State University 1985 — 1990
BS, Math, Math Education
Honeywell Safety Products July 2013 - Present
Honeywell Safety Products January 2012 - July 2013
Honeywell Safety Products May 2007 - January 2012
Sun Life Financial October 2006 - May 2007
AXA Assurances April 2004 - August 2006
Mondial Assistance August 2003 - April 2004
Belron Canada inc January 2001 - May 2003
CIBC June 1989 - October 2000
Skills
Customer Service, Forecasting, Six Sigma, Business Intelligence..., Customer Relations, SIOP, Leadership, Operations Management, Administration, Process Improvement, Business Process...
Education
McGill University 1989 — 1992
Bachelor of Commerce (B.Com.), Accounting
Do@Co September 2012 - Present
Mondial Assistance December 2011 - Present
Viking River Cruises July 2009 - June 2011
Skills
Tourism, Travel Management, Sabre, Cruises, Tour Operators
Education
Universitatea „Babeș-Bolyai” din Cluj-Napoca 1998 — 2001
not finished, Mathematics
Grup Scolar Ind. Met. AIUD 1994 — 1998
Assistent analist programator, Information Technology
Unemployed March 2012 - Present
Capital One February 2012 - March 2012
Mondial Assistance March 2008 - June 2010
Wells Fargo December 2005 - November 2006
S&K Menswear April 2005 - April 2006
Skills
Customer Service, Microsoft Office, Lotus Notes, Internet, Data Entry, Reception, Inventory Management, Call Center, Banking, Insurance, Travel, Stores
Education
Mary Baldwin College 2000 — 2001
Biology, General
Highland Springs High School
Diploma
Brookfield Global Relocation Services November 2014 - Present
Hilti August 2012 - November 2014
Allianz Global Assistance May 2005 - August 2012
Allianz Global Assistance February 2010 - November 2011
Mondial Assistance July 2003 - April 2005
Mondial Assistance November 2002 - June 2003
Mondial Assistance January 2000 - October 2002
Skills
Performance Management, Talent Management, Leadership Development, Organizational..., Change Management, Employee Engagement, Training, Compensation Structure..., Employee Relations, Project Management, HRIS, Compensation Structures, Vendor Management, Management, Strategy, Negotiation, Human Resources, Onboarding, Talent Acquisition, Personnel Management, Workforce Planning, Deferred Compensation, Employee Benefits
Education
Conestoga College
Certificate, HR Management
University of Waterloo
Bachelor’s Degree, Sociology
York University
MHRM, Master of Human Resources Management
GATES Richmond 2014 - 2014
GATES Richmond 2014 - 2014
Brown Greer 2013 - 2013
Capital One June 2010 - October 2012
Mondial Assistance June 2008 - June 2010
Verizon Yellow Pages September 2005 - August 2007
Skills
Customer Service, Product Development, Process Improvement, New Business Development, Marketing Strategy, Project Management, Leadership, Microsoft Office, Fraud Detection, Claim Investigation, Customer Satisfaction, Advertising Sales, Creative Problem Solving, Market Research
Education
University of Phoenix 2007 — 2009
Bachelor of Applied Science (BASc), Business Management
Virginia Commonwealth University 2000 — 2003
Pending, Business Administration and Management, General
J Sargeant Reynolds Community College 1996 — 1999
Associate of Science (A.S.), Business Administration
TC Media July 2014 - Present
OTI Expertise January 2012 - July 2014
Shoppers Drug Mart November 2009 - January 2012
Sigma Assistel July 2005 - October 2009
Sigma Assistel June 2001 - July 2005
Mondial Assistance March 1999 - May 2001
Mondial Assistance January 1998 - January 1999
Skills
Training & Development, Technical Training, Personal Training, Training Skills, Change Management, Team Leadership, Organizational..., Personnel Development, Retail, Banking, Customer Service, Formation et..., Formation, Service client, Coaching, Leadership, Management, Recrutement, Leadership d'équipe, Communication marketing, Training
Education
2008 — 2009
Management
Cégep de Rosemont
Diploma, Collegial Studies; Humanities
Programmed Insurance Brokers Inc August 2014 - Present
Road Canada January 2014 - April 2014
Allianz Global Assistance Canada March 2010 - October 2013
Mondial Assistance 2007 - 2010
Mondial Assistance Canada 2007 - 2008
Mondial Assistance Canada January 2003 - 2006
Skills
General Insurance, Insurance, Management, Account Management, Team Building, Team Leadership, Claim, Coaching, Process Improvement, Business Analysis, Customer Satisfaction, Vendor Management, Call Centers, Analysis, Time Management, Organization &..., Reliability, Contract Negotiation, Performance Management
Education
Nipissing University 1998 — 2000
Humber College 1997 — 1998
ECE
Glenforest Secondary School 1991 — 1996
OSSD
Connexions Loyalty March 2015 - Present
Connexions Loyalty December 2011 - February 2015
Mondial Assistance March 2011 - December 2011
Mondial Assistance December 2008 - February 2011
Skills
Account Management, Strategic Planning, New Business Development, B2B, Process Improvement, Business Analysis, Direct Marketing, Business Process..., Insurance, Marketing Strategy, Project Management, Strategy, CRM, Business Development, Competitive Analysis, Cross-functional Team...
Education
James Madison University - College of Business 1999 — 2003
BBA, International Business (Marketing Concentration) and Spanish
Tucker High
Allianz Global Assistance January 2013 - Present
Allianz Global Assistance August 2010 - January 2013
Mondial Assistance September 2008 - August 2010
Skills
Project Management, Process Improvement, Business Analysis, Account Management, Change Management, Insurance, Risk Management, CRM, Business Process..., Team Management, Team Leadership, Analysis, Vendor Management, Visio, Call Centers, Requirements Gathering, New Business Development
Education
James Madison University 2000 — 2004
BA, International Affairs and French
La Sorbonne
Certificate, French for Foreigners - Advanced
Brown Note Productions Inc. August 2015 - Present
Uber May 2015 - Present
Honest Tea May 2015 - Present
McArthur Lighting May 2010 - Present
TriMech Services February 2011 - April 2012
Mondial Assistance January 2010 - February 2011
Magic Special Events June 2008 - April 2010
McArthur Communications June 2006 - January 2010
Segway of Richmond April 2008 - June 2009
Toads Place of Richmond May 2008 - August 2008
Skills
Customer Service, Event Management, Sales, Customer Satisfaction, Marketing, Inventory Management, Database Administration, Video, Sound, Lighting, Microsoft Office, Social Media
Education
Longwood University 2004 — 2008
BSBA, Business Administration- Management
Grand River Hospital January 2008 - Present
St. Mary's General Hospital September 2007 - December 2007
Mondial Assistance January 2007 - December 2007
St. Mary's General Hospital May 2007 - August 2007
Grand River Hospital January 2007 - April 2007
Stratford General Hospital September 2006 - December 2006
Hillside Residence April 2006 - August 2006
Skills
Clinical Research, Hospitals, Healthcare, Inpatient, Medical/Surgical, Nursing, Wound Care, Patient Education
Education
McMaster University 2004 — 2007
Honours Bachelor of Science, Nursing
University of Waterloo 2000 — 2004
Honours Bachelor of Science, Health Studies
Allianz Global Assistance October 2002 - Present
Mondial Assistance 2002 - Present
World Access (Access America) 2002 - Present
Alamo Rent A Car January 1987 - November 2001
Skills
Travel Insurance, Marketing, Networking, Travel Management, Strategic Planning, Customer Satisfaction, Cruises, Sales, Strategic Partnerships, Customer Service, New Business Development, Insurance, Account Management, Negotiation, Sales Management, Business Development, Marketing Strategy, B2B, Call Center, Customer Retention, Tourism, Process Improvement, Leadership
Education
Nova Southeastern University 1992 — 1994
Business
Cleveland State University 1985 — 1987
University of Cincinnati 1982 — 1984
Business
PICA January 2015 - Present
Victor O. Schinnerer & Co., Inc. May 2011 - October 2014
Mondial Assistance August 2010 - February 2011
Samsung Fire & Marine Insurance August 2007 - September 2010
Zurich Financial Services 2004 - 2007
The St. Paul Companies 2002 - 2004
Aegon 2000 - 2002
Prudential 1998 - 2000
Skills
Actuarial Science, Reinsurance, Insurance, Underwriting, Property & Casualty..., Casualty, General Insurance, Professional Liability, Commercial Insurance, Commercial Lines, Pricing, Casualty Insurance, Legal Liability, Workers Compensation, Liability, Brokers, Risk Management
Education
Georgia State University - J. Mack Robinson College of Business
M.S., Actuarial Science
Virginia Polytechnic Institute and State University 1985 — 1989
B.S., Industrial Engr. & Operations Research
Re Invent Marketing March 2009 - Present
Mondial Assistance January 1991 - December 2005
Ecodyne Cooling Towers January 1987 - October 1990
Skills
Marketing Strategy, Social Media Marketing, Communication Strategy, Social Media, New Business Development, Customer Relations, Public Relations, Account Management, Strategic Planning, B2B, Sales Management, Strategic Partnerships, Customer Service, Marketing, Marketing Communications, Social Networking, Management, Strategic Communications, Digital Media, CRM, Facebook, Content Strategy, Blogging, Training, B2B Marketing, Online Marketing, Sales, Email Marketing, Online Advertising, Lead Generation, Strategy, Entrepreneurship, Direct Marketing, SEO, Small Business, Digital Marketing, Mobile Marketing, E-commerce, Social Media Measurement, Content Management, Brand Development, SEM, Web Marketing, Leadership, Business Development
Education
Western Governors University
B.S., Marketing Management
Santa Rosa Junior College
Associate of Arts (A.A.)
Allstate Insurance January 2004 - Present
Mondial Assistance January 2003 - November 2003
Caledonian School June 2000 - January 2003
tsc international 1997 - 2000
Skills
Insurance, Property & Casualty..., Sales, Customer Service, Commercial Insurance, Life Insurance, General Insurance, Umbrella Insurance, Casualty, Term Life Insurance, Underwriting, Liability, Commercial Lines, Renters, Homeowners, Legal Liability, Whole Life, Inland Marine, Universal Life
Education
De Montfort University 1996 — 2000
BA, Business and Finance
Luton University 1994 — 1996
Higher Certificate, Business and Finance
Unboxed Technology January 2015 - Present
Verisk Health August 2012 - January 2015
Capital One April 2012 - July 2012
Mondial Assistance June 2008 - April 2012
GCI September 2006 - June 2008
ACF Solutions September 2004 - August 2006
Skills
Requirements Analysis, SDLC, Visio, Quality Assurance, Testing, Agile Methodologies, SharePoint, Software Documentation, Test Planning, Databases, Web Services, Scrum
Education
James Madison University 2000 — 2004
Bachelor of Science, Computer Science
Mid Atlantic Receptive Services June 2015 - Present
Colonial Williamsburg Foundation October 2013 - June 2015
Colonial Williamsburg Foundation January 2011 - October 2013
Mondial Assistance August 2008 - October 2010
Skills
Hospitality, Customer Service, Social Media, Event Management, Hotels, Social Media Marketing, Public Speaking, Social Networking, Microsoft Office, Marketing Communications, Public Relations, PowerPoint, Editing, Marketing, Microsoft Excel, Email Marketing, Microsoft Word, Marketing Strategy, Online Marketing
Education
Christopher Newport University 2004 — 2008
BA, Communication Studies
MetLife February 2014 - Present
Allianz Global Assistance April 2013 - February 2014
Allianz Global Assistance July 2011 - April 2013
Mondial Assistance July 2009 - July 2011
Private 2008 - 2009
Nationwide June 2007 - July 2007
Skills
Call Centers, Insurance, Customer Service, Customer Satisfaction, Healthcare, Health Insurance, Coaching, Microsoft Excel, Analysis, Human Resources
Education
Virginia Commonwealth University 2004 — 2009
B.S., B.A., Business, Spanish
Universidad Técnica Federico Santa María 2005 — 2006
Study Abroad, Ingenieria Comercial
T.C. Williams
Estes Express Lines September 2012 - Present
Allianz Global Assistance June 2006 - November 2012
Mondial Assistance 2006 - 2009
World Access June 2006 - March 2007
Nationwide Insurance 2001 - 2006
Skills
Process Improvement, Requirements Analysis, Software Documentation, Quality Assurance, SDLC, Insurance, PeopleSoft, Analysis, SharePoint, Microsoft Office, SQL, Microsoft Excel
Education
Longwood University 1996 — 2001
BS, Business Administration
Avanfast Online September 2010 - February 2013
Language Line Services September 2008 - September 2010
Mondial Assistance 2007 - 2008
Abbott Laboratories 2005 - 2005
Octet Communications 1999 - 2002
DUN & BRADSTREET CIS 1995 - 1999
Skills
Strategy, Market Research, Marketing Strategy, Project Management, Digital Marketing, Consumer Insight, Online Marketing, Competitive Analysis, Foreign Languages
Education
The College of William and Mary - The Mason School of Business 2004 — 2006
MBA
William & Mary 2004 — 2006
MBA
Russian University of Economics named after G.V.Plekhanov 1990 — 1995
Bachelor of Arts
Suncoast Community Blood Bank November 2014 - Present
ID Travel Group April 2008 - January 2015
Mondial Assistance January 2007 - April 2008
Pleasant Holidays 2000 - 2007
Skills
Tourism, Sales Management, Travel Management, Incentive Travel, Account Management, Leisure, Contract Negotiation, E-commerce, Business Travel, Hospitality, Leisure Travel, Team Building, Hotels, Marketing Strategy, New Business Development, Business Development, Incentives, Online Advertising, Sales, Hospitality Industry, Cruises, Negotiation, Strategic Planning, Public Relations, Tour Operators, Resorts, Event Management, Hospitality Management, Vacation, Revenue Analysis, Budgets, Event Planning, Online Travel, Travel Planning, Customer Service, Marketing, Social Media Marketing, Trade Shows, Hotel Booking, Strategic Partnerships, Market Planning, Email Marketing, Travel Technology, Meeting Planning, Adventure Travel, Sales Presentations, Yield Management, Travel Insurance, Online Marketing, Sabre
Education
University of Dayton
B.S., Marketing
Mary Kay Inc. February 2008 - Present
Mondial Assistance January 2011 - September 2011
Starbucks Coffee Company September 2008 - February 2011
Wachovia 2007 - 2008
Chautauqua Airlines 2006 - 2007
Trans States Airliens 2006 - 2007
Skills
Multi-Lingual, Communication, Connecting, Leadership, Training, CRM, Program Management, Customer Service, English, Selling, Editing, Employee Benefits, Event Planning, Social Networking, Social Media
Education
Union Presbyterian Seminary 2011 — 2014
M. Div., Social Justice Ministry
Strayer University-Maryland 2008 — 2010
Bachelor of Science, International Business - Marketing and Management
Sirius, Conseils January 1999 - Present
DJE Investissement Inc September 2008 - October 2012
Mondial Assistance 2002 - 2003
SDP Components September 1998 - June 2000
Education
Université du Québec à Montréal 2000 — 2004
MBA, Sciences Comptables
Université du Québec à Montréal 1998 — 2000
D.E.S.S., Comptabilité de management
Institut Canadien des Valeurs Mobilières 1998 — 1998
Certificat, Cours sur le commerce des valeurs mobilières au Canada
Université du Québec à Montréal 1982 — 1985
B.A.A., Baccalauréat en administration (Option Finance)
Capital One July 2015 - Present
Capital One March 2012 - July 2015
Capital One January 2012 - March 2013
Geek Squad March 2011 - January 2012
Geek Squad January 2010 - March 2011
Geek Squad September 2009 - January 2010
Mondial Assistance October 2006 - July 2009
Duncan Memorial UMC 2005 - 2007
Cavalier Telephone October 2005 - October 2006
Skills
Customer Service, Microsoft Office, Networking, Coaching, Call Center, Workshop Facilitation, Employee Relations, Newsletters, French, IBM iSeries, PeopleSoft, Organization Skills, Proof, Public Speaking, Call Centers, Time Management, Access, Management, Marketing, Sales, Leadership, Social Media, Nonprofits, Event Planning, Fundraising
Education
Hampden-Sydney College 2001 — 2005
BA, Fine Arts
Atlee High School
Reed Exhibitions November 2014 - Present
ÖHV July 2013 - October 2014
FHWien-Studiengänge der WKW September 2010 - June 2013
Mondial Assistance August 2012 - December 2012
GTA Skyways May 2010 - September 2010
Austrian Airlines October 1999 - March 2010
Skills
Customer Service, Tourism, Airports, Sales Management, Sales Operations, SAP, Microsoft Office, Airlines, Social Networking, Teamwork, MS Office, Access, Marketing, Product Management, CMS, Newsletters, Innovation, F&B service, Amadeus, Russian, English, Insurance, Social Media, Poleasy, Prezi, Hotels, AutoCAD, Messen
Education
FH Wien der WKW 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Tourism and Travel Services Management
Hogeschool Zuyd (Maastricht, Heerlen, Sittard)
Exchange Semester
McGuireWoods LLP June 2014 - Present
IIBA Central Virginia Chapter January 2012 - Present
Rice-Stovall Family Foundation August 2010 - Present
AMITIE CONSULTING December 2004 - Present
Markel Corporation January 2014 - May 2014
Capital One - PDM Infrastructure June 2012 - December 2013
Giving Change May 2011 - December 2013
Allianz Global Assistance April 2011 - June 2012
International Institute of Business Analysis - Central Virginia Chapter January 2010 - December 2011
Mondial Assistance November 2010 - March 2011
Skills
Business Analysis, Process Improvement, Analysis, SDLC, Requirements Gathering, Risk Management, Business Process, Management, Change Management, Team Building, Software Documentation, Requirements Analysis, Leadership, Project Management, Business Process..., Microsoft Excel, Customer Service, Corporate Communications, Strategic Planning, Research, Process Engineering, Business Process Mapping, Process Simulation, Documentation, Problem Solving, Process Development, Process Management, Process Mapping, SharePoint, Training, Integration, E-commerce, Agile Methodologies, Business Planning, Entrepreneurship, Visio, Databases, CRM, Testing, Public Relations, Business Requirements, Nonprofits, Business Process Design, Cross-functional Team..., Mentoring, Coaching, Program Management, Strategy, Vendor Management, Consulting
Education
California State University-Los Angeles
MA, Global Economics
Metaphysical Institute of Higher Learning
Ph.D., Metaphysical Sciences, Quantum Physics, Philosophy
Pepperdine University
Investment Management
St. Mary's Academy - Inglewood
University of California, Los Angeles
BA, Economics, Communications
Omaha Public Schools July 2015 - Present
Council Bluffs Community Schools August 2011 - July 2014
Clarinda Community School District August 2007 - May 2010
Sitel September 2006 - July 2007
iFone Ltd November 2005 - June 2006
Mondial Assistance June 2005 - September 2005
Reid Kerr College January 2005 - June 2005
Bosco Juniors January 2003 - October 2003
Skills
Spanish, Teaching, English, Microsoft Office, Curriculum Design, Educational Leadership, Tutoring, Curriculum Development, Teacher Training, Classroom Management, Ubuntu, Mac OS, Windows, Moodle, LibreOffice, Google Docs, Socrative, Humanities, Philosophy, History, Geography, Track and field, Soccer, Google Chrome
Education
Universidad de Alcalá 2015 — 2015
Specific degree, Expert in Teaching Spanish as Second/Foreign Language
University of Strathclyde 2004 — 2005
Postgraduate Diploma, Information Management
Universidad Complutense de Madrid 2003 — 2004
Postgraduate Certificate, Education
Universidad San Pablo-CEU 1998 — 2002
Master of Arts, Humanities
Mondial Assistance August 2011 - Present
Virginia Army National Guard September 2002 - Present
Education
James Madison University
eBay Enterprise July 2013 - Present
True Action, an eBay Inc. Company July 2012 - July 2013
True Action, an eBay Inc Company March 2011 - July 2012
True Action, an eBay Inc. Company January 2010 - March 2011
Circuit City 2008 - 2009
Mondial Assistance 2007 - 2008
Mondial Assistance 2006 - 2007
Mondial Assistance 2004 - 2006
Global Hyatt 1999 - 2001
Skills
Analytics, Web Analytics, E-commerce, Omniture, SEM, Digital Marketing, Marketing Analytics, Interactive Marketing, Marketing, Mobile Marketing, Google Adwords, Google Analytics, Multi-channel Marketing, Database Marketing, PPC, Online Marketing, Management, Email Marketing, Digital Strategy, Online Advertising, Marketing Strategy
Education
Northeastern University 2002 — 2004
Master, Economics
Zhejiang University
Sita Agence Web 2009 - Present
Mairie de l'Étang-Salé March 2014 - Present
Saint-Leu February 2011 - Present
TAAF November 2005 - February 2011
Mondial Assistance 2005 - 2005
Skills
Entrepreneurship, Start-ups, Web 2.0, Politics, Political Campaigns, Strategic Communications, Community Management, Mobile Internet
Education
Conservatoire National des Arts et Métiers 2009 — 2010
Ingénieur, Informatique
Conservatoire National des Arts et Métiers 2007 — 2008
Licence, Science Information communication technology
Groupements d'Etablissements Publics Enseignement - ROUEN 2003 — 2004
Brevet de Technicien Supérieur, Devoloper
Reunion Island 2002 — 2002
FCIL, Internet & Multimedia
ILOI - Institut de L'image de l'Océan Indien 2000 — 2001
Animateur 2D Junior, Animation, Storyboard, Dessin
Allianz Global Assistance 2012 - Present
Mondial Assistance January 2011 - January 2012
Mondial Assistance November 2008 - January 2011
Skills
Health Insurance, Insurance Claims, Requirements Gathering, User Acceptance Testing, Requirements Analysis, Business Process, Six Sigma, Business Analysis, Analysis, Business Process..., Insurance, Process Improvement, Risk Management, Business Intelligence, Microsoft Excel, Vendor Management, Change Management, Call Centers, Project Planning, SharePoint, Software Documentation, Quality Assurance, Project Management, SDLC, Visio, IT Management
Education
Universitatea Tehnică din Cluj-Napoca 1988 — 1993
B.Sc., Mechanical Engineering
CapCenter May 2015 - Present
Capital One January 2014 - April 2015
Capital One January 2012 - December 2013
Capital One January 2011 - December 2011
Capital One April 2010 - December 2010
Capital One June 2009 - March 2010
Mondial Assistance June 2008 - August 2008
Skills
Corporate Finance, M&A Modeling, Business Development, Strategic Financial..., Business Analysis, Financial Accounting, People Development, Competency Based..., Visual Basic, Essbase, Microsoft Excel, PowerPoint, Recruiting, Pricing Strategy, Customer Acquisition, Real Estate, Mortgage Lending
Education
London Business School 2015 — 2017
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
University of Richmond 2005 — 2009
BS, Economics/Finance
Wirtschaftsuniversität Wien 2008 — 2008
Bachelor of Science (BS), Finance, Economics
SNL Financial March 2015 - Present
SNL Financial February 2014 - Present
SNL Financial January 2013 - February 2014
SNL Financial November 2010 - December 2012
SNL Financial July 2009 - November 2010
Mondial Assistance July 2008 - November 2010
Mondial Assistance July 2008 - December 2008
Vaco 2008 - 2008
SunTrust Mortgage 2004 - 2008
USA TODAY July 2003 - July 2004
Skills
Talent Management, HRIS, Performance Management, Human Resources, Recruiting, Project Management, Project Planning, Strategy, Business Analysis, Management, Training, Data Analysis
Education
University of Richmond 2006 — 2008
Teaching Licensure, Teaching Licensure - Art K-12
James Madison University 1995 — 1999
Trevecca Nazarene University October 2013 - Present
Trevecca Nazarene University March 2012 - September 2013
KraftCPAs PLLC August 2009 - February 2012
A-1 Renovations & Investments 2006 - 2009
Hispanic Marketing Group LLC 2005 - 2006
Mondial Assistance 1996 - 2000
Skills
Accounting, Auditing, CPA, Financial Reporting, Financial Analysis, Financial Accounting, Sarbanes-Oxley Act, Internal Controls, Financial Statements, General Ledger, Tax Preparation, GAAP, US GAAP, Public Speaking, Internal Audit
Education
Belmont University - Jack C. Massey Graduate School of Business 2008 — 2010
Master of Accountancy, Accounting
Trevecca Nazarene University 2002 — 2005
BBA
Allianz Global Assistance April 2012 - Present
Mondial Assistance January 2009 - April 2012
Mondial Assistance January 2006 - January 2009
Allianz Global Assistance January 2003 - January 2006
Allianz Global Assistance September 1999 - January 2003
Skills
Account Management, Strategic Planning, Customer Service, New Business Development, Sales Management, Insurance, Leadership, Management, Sales, Team Building
Education
Bachelors Degree
Bachelor of Arts (BA), Communications and Literature
Benedictine University
Loras College
Kreutzer Immobilien October 2014 - Present
Mondial Assistance July 2014 - September 2014
Kreutzer Immobilien September 2012 - June 2014
Skills
PowerPoint, Microsoft Word, Market Research, Microsoft Excel, Microsoft Office, Teamwork, English, Economics, Analysis, Marketing Strategy, Communication
Education
WU (Vienna University of Economics and Business) 2014 — 2016
Master's degree, Business Administration and Management, General
WU Wien 2007 — 2012
Bachelor of Business Administration (BBA), Cross-Functional Management
Universidad de Granada 2011 — 2011
KIPP Dallas-Fort Worth December 2013 - Present
lululemon athletica November 2012 - November 2013
Allianz Global Assistance August 2010 - August 2012
Mondial Assistance June 2010 - July 2011
USI Insurance Services June 2009 - August 2009
HomeAway.com June 2008 - January 2009
Skills
Leadership, Management, Marketing, Program Management, Insurance, Training, Financial Analysis, Finance, Auditing, Sales, Customer Service, Teamwork, Analysis, SAP, Data Analysis
Education
Texas Tech University - Rawls College of Business 2006 — 2010
BBA, Finance and Economics
London School of Economics and Political Science 2009 — 2009
Alternative Investments
Kaiser Permanente June 2015 - Present
Kaiser Permanente October 2014 - Present
Kaiser Permanente via Rose International July 2014 - October 2014
SNL Financial July 2013 - July 2014
Configuration Management, Inc. October 2012 - June 2013
Allianz Global Assistance June 2010 - October 2012
Mondial Assistance September 2005 - June 2010
Skills
Requirements Analysis, Quality Assurance, SDLC, Process Improvement, Business Analysis, Testing, Agile Methodologies, Integration, Cross-functional Team..., User Acceptance Testing, Project Management, CRM, Test Planning, Team Leadership, Management, Visio, Customer Service, XML, Release Management, Microsoft Office, PeopleSoft, Scrum, TFS, Microsoft Test Manager, SQL Server Management...
Education
Virginia Commonwealth University 2001 — 2007
Bachelor's Degree, German
Duke University 2002 — 2003
German
Mondial Assistance November 2007 - January 2011
BroadReach Healthcare June 2007 - November 2007
Saxon Mortgage July 2005 - December 2006
Capital One 1999 - 2005
Costco 1995 - 1999
Sams Club 1992 - 1995
Skills
Project Management, Analysis, Cross-functional Team..., Employee Relations, Curriculum Development, Call Center, Strategy, Business Analysis, Process Improvement, Insurance, Strategic Planning, Risk Management, Change Management, Budgets, Team Building, Business Strategy, New Business Development, Team Management, Business Development, Sales Management, B2B, Operations Management, Contract Negotiation, Call Centers, Marketing Strategy, Sales, Forecasting, Vendor Management, Executive Management, Leadership, Management, Customer Service, Business Process..., Performance Management, CRM, Negotiation, Coaching, Program Management, Marketing, Customer Satisfaction, Training, Analytics, Competitive Analysis, Product Management, Strategic Partnerships
Education
James Madison University 1989 — 1991
BBA, Marketing
George Mason University 1988 — 1989
AIG February 2015 - Present
ACE Group November 2010 - February 2015
The Calabasas Group, LLC April 2008 - March 2010
Mondial Assistance November 2003 - April 2008
Anthem April 1994 - November 2003
Florida Department of Insurance October 1994 - April 1996
Skills
Underwriting, Insurance, Reinsurance, Health Insurance, Actuarial Science, Risk Management, Accident & Health, Travel Insurance, Affinity Insurance, Financial Valuation, M&A, Leadership, Strategic Planning, Global Management, International..., Portfolio Management, Mathematical Modeling, Workers Compensation..., Compliance Management
Education
Virginia Commonwealth University 2005 — 2007
Masters, Finance
Florida State University 1990 — 1994
Bachelor’s Degree, Mathematics, Insurance, Statistics, Cum Laude
Falck 2015 - Present
APRIL 2012 - 2015
APRIL 2010 - 2012
APRIL 2009 - 2010
SITEL 2006 - 2009
Mondial Assistance 2004 - 2006
Mondial Assistance 2000 - 2004
Mondial Assistance 1996 - 2000
Mondial Assistance 1994 - 1996
DHL 1990 - 1994
Skills
Insurance, Outsourcing, Mergers, BPO, Call Center, Management, Business Strategy, Leadership, Business Analysis, Strategy, Employee Engagement, Start-ups, Change Management, Call Centers, Mergers & Acquisitions, New Business Development, Team Building, Risk Management, Human Resources, Operations Management, Business Development, Performance Management, Team Leadership, Executive Management, Business Planning, Strategic Planning, Management Consulting, Organizational..., International Business, Business Process..., Contract Negotiation, CRM, Team Management, Vendor Management, Negotiation, Process Improvement, Coaching, Customer Service, Analysis, Account Management, Program Management, Entrepreneurship, Sales Management, Training, Project Management, Cross-functional Team..., Market Research, Strategic Partnerships, Customer Satisfaction, Recruiting
Education
Grenoble Ecole de Management 1989 — 1991
3, INTERNATIONAL COMMERCE
Université de Rouen 1988 — 1990
DEUG, LAW
Lycèe Jeanne d'arc - Rouen
Capital One August 2011 - Present
Mondial Assistance May 2008 - September 2011
Circuit City August 2006 - February 2008
WellPoint / HMC 2005 - 2006
AT&T Broadband, Virginia Department of Health, Capital One and Wellpoint 2000 - 2005
Internet Startup - Research Triangle Park March 1998 - April 2000
Skills
Software Quality..., Testing, Requirements Gathering, Business Analysis, User Acceptance Testing, Software Project..., Agile Methodologies, Agile Testing, Quality Assurance, Systems Analysis, Program Management
Education
University of Virginia 2003 — 2004
MSMIT, MS Management of Information Technology
University of North Carolina at Chapel Hill 1995 — 1999
BA International Studies and Spanish
AAA Mid-Atlantic May 2014 - Present
E. A. Williams Property Management September 2011 - April 2014
Mondial Assistance May 2009 - August 2009
Skills
Real Estate, QuickBooks, Contract Negotiation, Insurance, Negotiation, Management, Financial Analysis, Budgets, Forecasting, Property Management, Selling, Investments, Sales, Microsoft Office..., Leadership, Property & Casualty..., Customer Service
Education
Lee University 2007 — 2011
Bachelor of Science, Business Administration
Radford University July 2013 - Present
University of Mary Washington February 2010 - July 2013
Virginia Commonwealth University August 2009 - December 2009
Mondial Assistance August 2007 - August 2008
World Access November 2006 - August 2007
The Martin Agency August 2003 - September 2006
141 Communications Ltd. November 2000 - June 2002
Skills
Recruiting, Student Development, Career Development, Admissions, Higher Education, Community Outreach, Research, Public Speaking, Student Counseling, Resume Writing, Career Counseling, Event Planning, Internships, Editing, Social Media, Social Networking, Microsoft Office
Education
Virginia Commonwealth University 2007 — 2009
M.Ed, Counselor Education, College Student Development Track
College of Charleston 1996 — 2000
Bachelor of Arts in Media Communications
Maury High School 1992 — 1996
Fusion March 2012 - Present
Allianz Global Assistance July 2011 - February 2012
The Green Office Co-op 2010 - 2011
Mondial Assistance December 2006 - September 2010
Ferguson Center for the Arts September 2005 - May 2009
CNU September 2008 - February 2009
Douglas Aquatics Inc May 2002 - August 2006
Filtrona Inc May 2004 - August 2004
Skills
Market Research, Business Strategy, Marketing Strategy, Marketing, Negotiation, Business Analysis, Training
Education
Manchester Business School 2009 — 2010
MSc, International Business and Management
Christopher Newport University 2005 — 2009
BA (3.6 GPA) Cum Laude, History and Leadership
Universidad Pablo de Olavide 2007 — 2007
History and Spanish
CAA Insurance January 2015 - Present
ORION Travel Insurance April 2011 - Present
Business Development - Travel Insurance June 2008 - Present
CAA South Central Ontario April 2011 - 2013
CANAM Insurance September 2009 - February 2010
etfs Travel and Health Care Solutions July 2008 - September 2009
Mondial Assistance February 2002 - February 2008
Travel Health Insurance Association of Canada September 2003 - September 2005
Pottruff & Smith Travel Insurance May 1989 - February 2002
RBC Insurance June 1981 - May 1989
Skills
Travel Insurance, Insurance, New Business Development, Key Account Management, Account Management, Business Management, Business Strategy, Team Leadership, Team Management, Customer Relations, Innovation, Organizational..., Strategic Planning, Product Development, Problem Solving, Vendor Management, Management, Leadership, Strategic Partnerships, Business Development, Marketing Strategy, Customer Service, Operations Management, Program Management, Process Improvement, Marketing, Sales Management, Strategy, Sales Operations, Lead Generation, Sales, Sales Process, Selling, Call Centers, Entrepreneurship, Outsourcing, Business Analysis, Team Building, Customer Retention
Education
Ryerson University 1979 — 1981
Computer Technology
Quantum Solutions Inc October 2011 - Present
Mondial Assistance August 2011 - September 2011
Alfa Laval June 2010 - August 2010
Golf Galaxy June 2006 - January 2008
Skills
Customer Service, Engineering, Microsoft Office, Solidworks, Sales, AutoCAD, Leadership, Project Management, Photoshop, Microsoft Excel, PowerPoint, Microsoft Word
Education
Virginia Commonwealth University 2006 — 2011
BS, Mechnical Engineering
Arizona State University
Master's Degree, Engineering
Fusion Company October 2012 - July 2013
Sure Fire Strategies February 2012 - October 2012
The Climate Corporation November 2010 - October 2011
Mondial Assistance July 2008 - November 2010
Rearden Commerce August 2006 - January 2008
G2 Switchworks August 2004 - August 2006
GetThere August 1996 - December 2000
Carlson Wagonlit Travel 1989 - 1994
Carlson Travel Network 1989 - 1994
United Airlines 1984 - 1987
Skills
Strategic Partnerships, E-commerce, Start-ups, CRM, New Business Development, Marketing Strategy, Business Travel, Sales Management, Strategy, Sales, Selling, Business Development, Travel Technology, Online Travel, Digital Marketing, Team Building, Account Management, Negotiation, Competitive Analysis, Pricing, Salesforce.com, Product Management, Direct Sales, Aviation, Contract Negotiation, Sales Presentations, Strategic Planning, Business Strategy, Analytics, Cross-functional Team..., P&L Management, Leadership, Marketing, Travel Insurance, Presentation Development, B2B, Airlines, Entrepreneurship, Solution Selling, Flight Simulation, B to B, Travel Management, Flight Training, Business Aviation, Aircraft Systems, Organizational..., Employee Engagement, Family Business, Lead Generation, Management
Education
Southern Illinois University, Carbondale 1974 — 1978
Bachelor of Science,Business Administration, Marketing
PFG September 2007 - Present
RASTD - Richmond American Society Training and Development August 2009 - August 2011
World Access January 2007 - September 2007
Mondial Assistance 2007 - 2007
Micron Technology February 1998 - December 2006
Crucial Technology, Inc. 1998 - 2006
Skills
Performance Management, Leadership Development, Talent Management, Succession Planning, Onboarding, Team Building, Training, Needs Analysis, Organizational..., Coaching, Process Improvement, Employee Engagement, Strategic Planning, Team Leadership, Operations Management, Employee Training
Education
University of Phoenix 2003 — 2007
B.S., Business Management and Marketing
University of Phoenix
Business, Management, Marketing
Mondial Assistance September 2006 - Present
World Access May 2003 - September 2006
Sentry Insurance 1990 - 2002
Skills
Management, Claims Management, Insurance, Claim, General Insurance, Underwriting, Claim Investigation, Business Analysis
Education
University of Richmond - Robins School of Business 1984 — 1989
Fusion Company May 2011 - Present
Mondial Assistance March 2007 - May 2011
Skills
Analysis, Business Analysis, Insurance, Analytics, Underwriting, Microsoft Excel, Process Improvement, Strategic Planning, Access
Education
Old Dominion University 1995 — 1996
M.A., Economics
William & Mary 1991 — 1995
B.A., Economics
Mondial Assistance June 2008 - July 2008
Circuit City April 2005 - October 2007
Capital One March 2005 - April 2005
Diamond Healthcare February 2004 - February 2005
Zentech, LLP July 2003 - September 2003
Arizona Medical Clinic 1999 - 2002
CSK Auto 1997 - 1999
St. Helen Catholic Church 1996 - 1997
KPMG 1994 - 1995
Skills
Access, Crystal Reports, Microsoft Excel, Microsoft Office, PowerPoint, Data Analysis, Leadership, Process Improvement, Management, Team Leadership, Business Intelligence, Analysis, Software Documentation, Databases, Business Analysis, Team Building, SDLC, Training
Education
The University of New Mexico - Robert O. Anderson School of Management 1987 — 1993
B.B.A., Marketing Management
J. Sargeant Reynolds Community College 2009 — 2010
Information Systems Technology Certificate, Computer Programming
Lumber Liquidators April 2010 - September 2012
Mondial Assistance August 2009 - April 2010
Directions Research, Inc. June 2006 - January 2009
Capital One 2007 - 2008
Western Michigan University 2001 - 2005
Skills
Market Research, Social Media, Public Relations, Marketing Research, Corporate Social Media, Customer Insight, Qualitative Research, Analytics, Data Analysis, SMO, Microsoft Office, PowerPoint, Microsoft Excel, Marketing, Customer Service, Advertising Research, Consumer Behaviour, Segmentation, Quantitative Research
Education
The University of Georgia 2005 — 2006
MMR, Marketing Research
Western Michigan University 2001 — 2005
BBA, Sales & Business Marketing
American University Washington College of Law September 1997 - Present
American University January 2001 - Present
Mondial Assistance January 1995 - May 1997
Grunfeld Desiderio Lebowitz & Silverman 1991 - 1993
Carter Ledyard & Milburn 1990 - 1991
Dewey Ballantine 1985 - 1986
Skills
Career Counseling, Legal Writing, Legal Research, Policy Analysis, Mediation, Litigation, Courts, Civil Litigation, Appeals, Criminal Law, Program Development, Career Development, Administrative Law, Public Speaking, Higher Education, Resume Writing, Staff Development, Human Rights, International Law, Westlaw, Policy, Nonprofits, Government, International Relations, Constitutional Law, Community Outreach
Education
Georgetown University Law Center 1987 — 1990
JD, Law
National University of Singapore 1988 — 1988
N/A, International Law
Boston University 1981 — 1985
BA, Economics & Political Science
The London School of Economics and Political Science (LSE) 1983 — 1984
General Course, Economics & Political Science
Allianz Global Assistance January 2013 - Present
Allianz Global Assistance (formally Mondial Assistance) September 2010 - December 2012
Mondial Assistance May 2009 - August 2010
LandAmerica May 2006 - April 2009
LandAmerica January 2005 - April 2006
LandAmerica August 2002 - December 2004
LandAmerica January 2000 - July 2002
THE COUNTRY CLUB OF VIRGINIA July 1995 - December 1999
JEFFERSON NATIONAL BANK September 1990 - June 1995
Skills
Change Management, Employee Relations, Human Resources, Leadership, Leadership Development, Organizational..., Performance Management, Talent Management
Education
University of Richmond 1994 — 1997
BA, Human Resources Management, Human Resources
Fusion Company April 2015 - Present
Fusion Company April 2014 - April 2015
Fusion Company June 2011 - April 2014
Mondial Assistance August 2008 - June 2011
Education
Virginia Polytechnic Institute and State University 2004 — 2008
B.A., International Studies (World Politics & Policy) & Spanish
Universidad San Francisco de Quito 2007 — 2007
Capital One May 2015 - July 2015
IRI November 2013 - December 2014
Capital One June 2011 - October 2013
Mondial Assistance February 2011 - April 2011
Vaco 2011 - 2011
City of Richmond July 2008 - September 2010
Virginia Economic Development Partnership January 2001 - July 2008
Technical Associates, Inc 1997 - 2001
Skills
SQL, Teradata, Visual Basic, Analysis, Analytics, Predictive Modeling, Data Modeling, Economics, R, R programming, R Platform, Business Analysis, Teradata SQL, ggplot, Consumer Insight, Price Elasticity, Price Optimization, Financial Analysis, Data Analysis, Microsoft Excel, Financial Modeling, Business Development, Data Mining, Forecasting, Statistical Modeling, Access, Requirements Analysis, Strategy, VBA, Customer Surveys, Clarabridge, Business Objects, Sentiment Analysis, Budgets, Risk Management, Economic Development, PowerPoint, POS Data Analysis, Pricing Strategy, Pricing Analysis, Online Survey Design, Survey Design, Credit Cards, Financial Reporting, Program Management, Syndicated Data
Education
Virginia Polytechnic Institute and State University 1991 — 1995
MA, Economics
Cornell University 1987 — 1991
BA, Economics
Employer Compliance Solutions September 2009 - Present
Target Marketing, Inc October 2008 - Present
Mondial Assistance October 2000 - July 2008
World Access 2000 - 2008
Fort James Corporation January 1999 - May 2000
Arch Communications November 1997 - June 1998
Stanley Works/Stanley Tools September 1995 - October 1997
The Stanley Works July 1997 - September 1997
Stanley Tools January 1997 - June 1997
The Stanley Tools September 1995 - June 1997
Skills
Performance Management, HRIS, Employee Relations, Organizational..., Recruiting, Team Building, Human Resources, Training, Employee Benefits, Talent Management, Benefits Administration
Education
The University of Akron 1975 — 1994
BSIM, Human Resources
The Ohio State University 1976 — 1977
Allianz Global Assistance January 2008 - Present
Mondial Assistance June 2005 - December 2007
World Access June 2001 - May 2005
Skills
IT Management, Troubleshooting, Visio, Vendor Management, Cisco Catalyst Switches, Customer Service, Enterprise Backup, Data Recovery, Network Administration, Cisco Technologies, Cisco Routing &...
Education
ECPI University 2001 — 2002
Associates
Virginia Union University 1993 — 1997
BA
Mondial Assistance December 2007 - Present
Education
James Madison University 2003 — 2006
Bachelor, Modern Foreign Language-German
Fusion Company July 2012 - Present
Allianz Global Assistance Interactive Company May 2011 - July 2012
Mondial Assistance February 2009 - May 2011
CarMax January 2006 - February 2009
Bon Secours Health System March 2001 - December 2005
Skills
Business Analysis, Systems Analysis, Integration, Problem Solving, Process Improvement, SDLC, Requirements Analysis, Visio, Requirements Gathering, Program Management, Business Process..., Software Documentation, Business Intelligence, SQL, SharePoint, ITIL, Change Management, Process Engineering, Documentation, Data Analysis, Web Applications, Quality Assurance, Management
Education
Virginia Commonwealth University - School of Business 2008 — 2010
Master of Business Administration (M.B.A.)
James Madison University 1996 — 2000
Health Sciences, Health Information Systems
WestRock Company July 2015 - Present
WestRock Company November 2014 - July 2015
MeadWestvaco September 2013 - November 2014
MeadWestvaco January 2013 - September 2013
Allianz Global Assistance, f/k/a Mondial Assistance March 2011 - December 2012
Mondial Assistance February 2010 - March 2011
Mondial Assistance November 2008 - March 2010
Skills
Training, Requirements Analysis, E-Learning, Human Resources, Learning Management..., Integration, User Acceptance Testing, Process Improvement, Talent Management, Change Management, System Administration, Recruiting, Vendor Management, Project Management, Onboarding, Employee Training, Leadership Development, Business Analysis, Training Delivery, Talent Acquisition, HRIS, Employee Engagement, Technical Support, Interviews, Instructional Design, Succession Planning, Team Leadership, New Hire Orientations, Staff Development, Resume Writing, Employer Branding, Needs Analysis, Requirements Gathering, Account Management, Technical Writing, Learning Management, Sourcing, Adult Education, Personal Development, Hiring, Internal Communications, Organizational..., Blended Learning, PeopleSoft, Strategy
Education
James Madison University 2002 — 2006
B.A., English, Writing & Rhetoric, Human Resource Development
Volunteer at KISD January 2013 - Present
Petrobras 2006 - August 2012
NorthShore Engineering June 2002 - December 2003
Mellon Bank May 2000 - November 2001
Mondial Assistance February 1998 - June 1999
Mondial Assistance January 1993 - February 1998
Mondial Assistance January 1991 - January 1993
Education
Universidade São Marcos 1987 — 1991
Business
Advance Auto Parts December 2010 - Present
Mondial Assistance July 2009 - December 2010
Affinion Loyalty Group March 2009 - June 2009
Circuit City Stores, Inc. January 2006 - February 2009
Circuit City March 2001 - January 2006
Circuit City July 1998 - March 2001
Circuit City November 1996 - July 1998
Circuit City March 1995 - November 1996
Circuit City April 1993 - March 1995
Circuit City September 1991 - April 1993
Education
University of Richmond 1986 — 1990
BS, Computer Science
Allianz Global Assistance August 2010 - Present
Mondial Assistance August 2010 - February 2012
Fahrenheit Technology March 2010 - September 2010
Strategic Staffing Solutions November 2009 - June 2010
LandAmerica Finacial Group, Inc 1998 - March 2010
Ceridian May 1994 - September 1998
Veda, Inc 1983 - 1993
DynaCrop 1979 - 1983
Education
St. Mary's College of Maryland 1979 — 1992
3 yrs, Math Major Computer Minor
3M Health Information Systems July 2010 - Present
Mondial Assistance June 2009 - September 2010
Xterprise January 2008 - March 2009
Advaitaa Technologies November 2007 - January 2008
Dell 2006 - 2007
Skills
.NET, Software Development
Education
Guru Gobind Singh Indraprastha University
Humber College
BCA, .NET, ITIL
Mondial Assistance Financial Analyst, Financial ReportingAllianz Global AssistanceJuly 2011 - Present
Skills
Business Strategy, Testing, Health Insurance, Access, Tax Preparation, Financial Audits, Financial Forecasting, Cognos, Financial Accounting, Financial Reporting, Account Reconciliation, Process Improvement, Risk Management, SQL, Strategic Planning, Managerial Finance, US GAAP, Accounts Payable, Financial Analysis, Reinsurance, Accounts Receivable, Accounting, Analysis, Internal Audit, Business Analysis, Forecasting, IFRS, Microsoft Excel, Insurance, Sarbanes-Oxley Act, Auditing, Strategic Financial..., PeopleSoft, Financial Risk, Internal Controls, Variance Analysis
Education
Mondial Assistance March 2009 - Present
Mondial Assistance March 2009 - January 2012
Circuit City Stores, Inc. June 1993 - March 2009
Circuit City June 2004 - March 2007
Circuit City Stores, Inc. December 2003 - June 2004
Circuit City Stores, Inc. September 1997 - December 2003
Circuit City Stores, Inc. February 1997 - August 1997
Circuit City Stores, Inc. June 1993 - February 1997
Royal Crown Bottling Company November 1990 - June 1993
The Prudential Insurance Company September 1988 - November 1990
Skills
Team Building
Education
Old Dominion University 1977 — 1979
Bachelor, Psychology
University of Virginia August 2013 - Present
Allianz Global Assistance USA July 2012 - July 2013
Allianz Global Assistance January 2012 - July 2012
CIEE - Council on International Educational Exchange August 2008 - January 2012
Mondial Assistance December 2007 - August 2008
Skills
Outlook, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Public Speaking, Research, Marketing, Project Planning, Social Media, Teaching, Account Management, Editing, Sales Management, English, Logistics, Operations Management
Education
James Madison University 2003 — 2006
Bachelor of Arts, Modern Foreign Language
University of Heidelberg 2005 — 2005
German Studies
University of Virginia
Master's Degree, Germanic Languages, Literatures, and Linguistics
Snipes Properties October 2008 - Present
Integrity Choice Realty September 2007 - October 2008
Mondial Assistance June 2005 - September 2007
Skills
Residential Sales, Investment Properties, New Home Sales, Relocation, Foreclosures, Short Sales, Sellers, Real Estate Development, Property Management, Landlord, Townhomes, HUD Foreclosures, Commercial Property..., Homeowner Association..., Account Management, Key Account Management, Project Management
Education
Radford University 1997 — 2001
B.S., Marketing, Advertising
Mondial Assistance Communications Representative [Co-Op]Canadian Blood ServicesApril 2008 - June 2008
Education
Sheridan College 2006 — 2008
Journalism-Print
First Congregational United Church of Christ Corning April 2010 - Present
United Church of Christ November 2006 - Present
Mondial Assistance August 2008 - March 2010
United Church of Christ Emmaus August 2006 - September 2007
Skills
Public Speaking, Theology, Preaching, Religion, Pastoral Care, Biblical Studies, Community Outreach, Teaching
Education
Andover Newton Theological School 2002 — 2006
MDiv, Theology; Pastoral Studies
Middlebury College 1999 — 2000
MA, French
Susquehanna University 1991 — 1995
BA, French and English
Institute of American Universities 1993 — 1994
Study Abroad, French
Allianz Global Assistance March 2013 - Present
Allianz Global Assistance August 2010 - Present
Mondial Assistance November 2006 - August 2010
Skills
Call Centers, Customer Service, Vendor Management, Insurance, Process Improvement, Telecommunications, Business Process..., International Relations, Software Documentation, Project Management, Team Building, Analysis, Mobile Devices, Management, Team Leadership, Business Analysis, Call Center, Visio, Customer Relations, Leadership
Education
Virginia Commonwealth University - School of Business 2014 — 2015
Master of Science in Information Systems
Stratford University 2010 — 2011
International Master of Business Administration (IMBA), Business Administration, Management and Operations
University of Ghana
Bachelor of Arts (B.A.)
Capital One December 2013 - Present
Capital One February 2013 - December 2013
Mondial Assistance December 2011 - February 2013
Capital One December 2010 - December 2011
Management Excellence January 2010 - December 2010
Capital One August 2008 - January 2010
Skills
SDLC, Databases, SQL, E-commerce, Analysis, Strategy, Business Analysis, Release Management
Education
Virginia Commonwealth University 2008 — 2009
Bachelor's Degree, Information Systems
J Sargeant Reynolds Community College 2006 — 2008
Associate of Science, Business Administration
Mondial Assistance January 2009 - Present
Education
James Madison University
BA, English
James Madison University
Mondial Assistance March 2010 - Present
United Parcel Service 2009 - 2010
Pepsi Bottling Company August 2004 - January 2009
Skills
Claim, Health Insurance, Insurance, Underwriting, Claims Management, General Insurance, Property, Brokers, Casualty, Commercial Insurance, Customer Service, Legal Liability, Liability, Property
Education
Bridgewater College 1996 — 2000
BA, Arts
Nottoway High School 1992 — 1996
Paradise Lake 1998 - Present
Mondial Assistance April 2006 - August 2009
Manulife Financial May 1998 - April 2006
Skills
Microsoft Office, Microsoft Excel, Customer Service, Retail, Product Development, Marketing Strategy, Strategic Planning, Merchandising, Photoshop, Social Media, PowerPoint, Microsoft Word, Sales Management, Marketing, Sales
Education
Conestoga College
Cook Medical November 2006 - Present
Pall Corporation September 2003 - November 2006
Pall Corporation September 2003 - November 2006
Mondial assistance April 2001 - May 2003
Voxdata September 1998 - March 2001
IRCM April 1995 - May 1998
Skills
Medical Devices, Project Management, Pharmaceutical Sales, Market Development, New Business Development, Product Launch, Operating Room, Healthcare, Capital Equipment, Sales, Surgeons, Urology, Sales Management, Disposables, Sales Operations, Hospitals
Education
University of Montreal and McGill University 1995 — 1998
Masters of Science, Molecular Endocrinology
University of Montreal 1991 — 1995
Bachelor of Science, Microbiology
ZFP akademie, a.s. February 2012 - November 2014
Mondial assistance July 2009 - September 2011
Union poisťovňa, a.s. July 2005 - May 2009
Allianz May 1997 - June 2001
Skills
Sales Management, Negotiation, Strategic Planning, Direct Sales, Presentations, Sales, General Insurance, Commercial Insurance, Team Management, Product Development, Business Development, Leadership, Soft Skills, Product Management, Business Strategy, Marketing Strategy, Management, Business Analysis
Education
Slovenská technická univerzita v Bratislave 1988 — 1992
Dipl. Ing., microelectronics
Growing Organization registration training coordinatorbostwick laboratoriesMay 2006 - March 2011
Bostwick Laboratories May 2006 - March 2011
Mondial Assistance June 2004 - November 2006
Skills
Working knowledge of..., Quality control..., Retail store mgnt,...
Education
New York Institute of Technology-Old Westbury 1983 — 1986
BS, business management
university of science and arts of oklahoma 1981 — 1983
Our Lady of Hope Health Care October 2010 - Present
United States Department of Defense March 2009 - January 2010
United States Postal Service August 2007 - February 2009
Mondial Assistance September 2005 - August 2007
The Department of Defense February 1999 - September 2005
Education
ECPI College of Technology 2010 — 2011
Diploma, Practical Nursing
J. Sargeant Reynolds 2008 — 2009
General Studies
GHP Group, Inc. Accounts Payable CoordinatorGHP Group, Inc.January 2015 - Present
Greenway Home Products June 2012 - January 2015
Mondial Assistance December 2008 - December 2009
Mondial Assistance March 2007 - December 2007
Avotus Corporation June 1999 - October 2004
Skills
Telecommunications, Call Center, Customer Service, Microsoft Office, Project Management, Process Improvement, Microsoft Excel, Leadership, Account Management
Education
Sheridan College 1995 — 1995
Diploma, Telecommunications Management
University of Guelph 1988 — 1993
B.A., International Development
KAEFER Isoliertechnik GmbH & Co. KG 2010 - 2012
The Boston Consulting Group April 2010 - April 2010
Thales 2009 - 2010
CSC 2008 - 2009
Mondial Assistance 2008 - 2008
Education
ESSEC - ESSEC Business School 2007 — 2009
Advanced Master's degree in Strategy and Management of International Business (Asian Track 100%), Corporate Strategy, International Management, Finance, Passed with Honors
Nanyang Technological University 2008 — 2008
Exchange Student / MBA Certificate of attendance, “Chinese Strategy, ” Management Consulting and International Finance, A
Institut d'Etudes politiques de Rennes 2003 — 2007
Master's degree, Business, Finance, Economics, Political Science, Passed with Honors
The University of Edinburgh 2005 — 2006
Exchange Student / Certificate of Attendance, Economics and History, A
Lycée Madeleine Danielou 2002 — 2003
Preparatory Classes to the highly competitive entrance examinations for SciencesPo