PSCU Company
Industry: Credit union company
DescriptionPSCU is the largest credit union service organization in the United States. The organization was founded in 1977 and is based in St. Petersburg, Florida. Headquarters: St. Petersburg, Florida, United States Number of employees: 1,700 Founded: 1977 CFO: Brian Caldarelli Subsidiaries: Lumin Digital, Cu Recovery, Inc., The Loan Service Center, Inc. Type of business: Privately held company
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PSCU Employees
PSCU March 2015 - Present
Service Corporation International April 2014 - January 2015
Manpower November 2013 - March 2014
American Cancer Society June 2013 - October 2013
US Navy August 2002 - April 2013
Skills
Computer Operations, Tactical Data Links, Air Traffic Control, Distribution, Typing, Professional Organizing, Network Administration, Microsoft Office, PowerPoint, Excel, Littoral Combat Ship, Customer Service, Information Assurance, Personnel Management, Facilitations, Quality Assurance, C4I, Analysis, Control System..., Problem Solving, Communication, Leadership, Multi-tasked, Military, Military Operations, Microsoft Excel, Training
Education
New Horizons Computer Learning Center 2013 — 2013
A+ and Network+
United States Navy Schools 2002 — 2012
Certifications, Various
Central Texas College 2006 — 2006
N/A, Introduction to Business
DeVry University 2006 — 2006
N/A, Computer Technology/Computer Systems Technology
Battery Creek High 1999 — 2002
High School, Business Administration and Management, General
PSCU January 2015 - Present
Computer Mentors Group, Inc. March 2015 - May 2015
JPMorgan Chase - Corporate & Investment Bank: Electronic Financial Services December 2011 - January 2015
Florida Clerk of Courts Operations Corp. May 2011 - February 2012
Skills
Microsoft SQL Server, SharePoint, SDLC, PL/SQL, C#, SQL, Oracle, Java, HTML, ASP, Software Development, Databases, Visio, Crystal Reports, Visual Studio, ASP.NET, Business Objects, Quality Center, Active Directory, Requirements Analysis, JSP, Access, Visual Basic, Oracle SQL Developer, Unix, HP Quality Center, Oracle SQL, DevOps, Continuous Integration
Education
Florida Agricultural and Mechanical University 2007 — 2011
BS, Computer Information Systems
Savannah Technical College 2005 — 2007
Microcomputers & Network Technical Certificate, Information Technology
A.E Beach High School 2004 — 2007
Salutatorian
PSCU June 2015 - Present
Ron's Communication Service January 2015 - Present
Her Campus FSU August 2014 - December 2014
Designer Original Magazine May 2014 - August 2014
Meridian Asset Services October 2013 - August 2014
Miyako Japanese Restaurant April 2013 - May 2014
Dunkin Donuts April 2012 - July 2012
Skills
Photography, Photoshop, Adobe Creative Suite, Microsoft Office, Microsoft Word, Microsoft Excel, InDesign, iPhoto, iMovie, Sony Vegas, Editing, Video Editing, Video Production, Copy Editing, Image Editing, Web Editing, Reading, Serving Others, Food & Beverage, Cashiering, Blogging, Writing, Magazines, Content Management, Time Management, Layout
Education
Florida State University 2011 — 2014
Bachelor's degree, Editing, writing, and media
Pinellas Park High School 2007 — 2011
Diploma
PSCU February 2013 - Present
Glam Hair and Nails July 2012 - Present
JCPenney September 2011 - July 2012
JcPenny October 2007 - July 2012
Wayne County Community College August 2008 - August 2009
Education
David Pressley School of Cosmetology
River Rouge High School
Diploma
Wayne County Community College
Associates of Liberal Arts, Business
HUB International 2014 - Present
MedImpact Healthcare Systems, Inc. December 2013 - May 2014
Walgreens February 2010 - October 2013
PSCU February 2008 - February 2010
Life Time Fitness September 2006 - January 2007
Skills
Microsoft Office, Bilingual, Organizational..., Customer Oriented, Oral Communication, Written Communication, Multi Tasking, Team Leadership, Team-oriented, Problem Solving, Conflict Resolution, Time Management, Coaching, Constructive Feedback, Stress Management, Highly motivated..., Trending, Quality Auditing, Thinking Outside The Box, Analytic Thinking, Verbal De-escalation, New Hire Training, DISC, Pharmacy Benefit..., Healthcare, Management, Teamwork, Training, Employee Training, Leadership, Customer Satisfaction, Access, Call Centers
Education
University of Phoenix 2013 — 2015
Associate's degree, Business/Corporate Communications
Washtenaw Community College 2012 — 2013
Baker College of Allen Park 2008 — 2009
First Data Corporation September 2015 - Present
PSCU December 2013 - September 2015
PSCU August 2011 - December 2013
PSCU December 2009 - August 2011
PSCU April 2008 - December 2009
First Data Corporation January 2007 - April 2008
First Data Corporation April 2004 - December 2006
First Data Corporation January 2000 - April 2004
First Data Corporation July 1996 - January 2000
First Data Merchant Services March 1994 - July 1996
Skills
Credit Cards, SDLC, Debit Cards, Payments, Product Management, Electronic Payments, Payment Systems, Relationship Management, Financial Services, Business Requirements, Quality Assurance, User Acceptance Testing, Business Analysis, Requirements Analysis, Payment Card Processing, Requirements Gathering
Education
Bellevue University 2007 — 2011
Bachelor of Science (B.S.), Marketing, 4.0
Nebraska College of Business 1981 — 1983
Associate, Business Admin/Merchandising, 3.95
PSCU February 2014 - Present
Convergence Consulting Group July 2013 - February 2014
First Data Corporation 2004 - May 2013
Concord EFS June 2001 - March 2004
STAR Systems March 1997 - June 2001
First Data Corporation March 1995 - March 1997
Skills
Product Development, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Business Intelligence, Business Analysis, Business Planning, Financial Institutions, Payment Card Processing, Card Production, Vendor Management, Highly motivated..., Mentoring Of Staff, Written & Verbal..., Presentations, Credit Cards, Electronic Payments, Debit Cards, Relationship Management, Product Management, Project Management, DDA / Checking Account..., E-payments, Transaction Processing, Merchant Services, Payment Gateways, Payment Systems, Financial Services, ACH, Payments, Cards, Payment Cards, Acquiring, Internet Banking, Mobile Banking, EMV, Electronic Funds..., Payment Industry, ISO8583, Mobile Commerce, ATM networks, Payment Services, Analytics, Fraud Detection, Smart Cards, PCI DSS, NFC, PowerPoint, ATMs, Gift Cards
Education
San Diego State University-California State University
Bachelor of Science (B.S.), Information Systems Management
Fullerton College
Associate of Arts (A.A.), Business Data Processing
Bright House Networks June 2015 - Present
PSCU September 2011 - May 2015
Serve an American Express Company March 2010 - September 2011
Price Waterhouse Coopers November 2008 - December 2009
Credit Acceptance May 2006 - October 2008
Pentastar Aviation May 2004 - May 2006
Dominos Pizza International December 2003 - May 2004
NetJets March 2001 - June 2003
Skills
Forecasting, Finance, Business Process..., Financial Analysis, Financial Reporting, Process Improvement, Business Analysis, Risk Management, Analysis, Project Planning, Management, Project Management, SDLC, Business Intelligence, Vendor Management, Business Objects, Cognos, Team Leadership, Leadership, Access
Education
Franklin University 1999 — 2001
BACHELOR OF SCIENCE, FINANCE
Samsung SDIA July 2015 - Present
Bayloff Stamped Products February 2015 - July 2015
InfraSource July 2014 - February 2015
UC San Diego January 2014 - June 2014
InfraSource May 2013 - October 2013
PSCU February 2009 - May 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Recruiting, Employee Benefits, Human Resources, HRIS, Leadership, Hiring, Training, Management, Onboarding, Interviews, Payroll
Education
Baker College Center for Graduate Studies 2006 — 2015
Bachelor's degree expected in June 2015, Business, Human Resource Management
Baker College Center for Graduate Studies
Human Resource Management
PSCU June 2013 - Present
PSCU 2009 - June 2013
DHL April 2005 - February 2009
DHL August 2003 - April 2005
Sprint July 2000 - August 2003
Sprint April 1996 - July 2003
Skills
Project Planning, Teamwork, Performance Management, Process Improvement, Forecasting, Change Management, Vendor Management, Program Management, Customer Satisfaction
Education
Brigham Young University
BA, Humanities
Independent Consultant October 2014 - Present
PSCU 2013 - 2014
PSCU August 2008 - August 2013
PSCU Financial Services August 2007 - August 2008
The Management Edge 2006 - 2007
Skills
Training, Performance Management, Process Improvement, Call Centers, Coaching, Instructional Design, Leadership Development, Team Building, Training Delivery, Change Management, Employee Relations, Instructor-led Training, Leadership, Organizational..., Employee Training, Human Resources, Customer Service
Education
Florida State University
Bachelor's Degree, Communication, General
itsprinting.org June 2015 - Present
Enterprise Mobile Weekly April 2015 - Present
Lad Mobile, LLC August 2009 - Present
Startup Quest® February 2015 - April 2015
PSCU October 2012 - January 2015
Learning Tree International April 2012 - December 2013
Southwest Florida Water Management District August 2009 - August 2012
Price Waterhouse Coopers / RCG IT, Tampa, FL April 2007 - August 2009
Enherent Corp, Long Island, NY January 2007 - April 2007
JP Morgan Chase / Open Systems Tech, Tampa, FL September 2004 - December 2006
Skills
Mobile Architecture, Mobile Applications, Mobile Instructor, Swift, iOS development, Objective-C, Apple Watch, Android Development, iPad Application..., iPhone Application..., C#, Xamarin, Enterprise Software, Sencha, Tablets, Web Services, Project Management, Microsoft SQL Server, JavaScript, Integration, ASP.NET, Business Analysis, CSS, Enterprise Architecture, Oracle, VB.NET, Web Development, HTML 5, MySQL, Visual Studio, Lotus Domino, XML, JIRA, Git, PMP, Technical Leadership, Mobile Web Design, jQuery Mobile, Windows Phone, SOA, PhoneGap, VSTO, SDLC, Management, Web Applications, Windows software..., Sencha Touch, SharePoint, HTML5, Ninja Skills
Education
University of Tampa - John H. Sykes College of Business 2005 — 2007
Master of Science (M.Sc.)
De Montfort University 1994 — 1997
Bachelor of Arts
Insurance January 2013 - Present
Art Current, Inc. January 2009 - January 2013
PSCU 2012 - 2012
University of South Florida w/ UACDC May 2004 - January 2009
Skills
Leadership Development, Organizational..., Social Networking, Coaching, Staff Development, Team Building, Strategic Planning, Public Speaking, Training, Program Management, Program Development, Copywriting, Non-profits, Analysis, Budgets, Community Development, Community Outreach, Customer Service, Employee Training, Entrepreneurship, Event Management, Event Planning, Grant Writing, Higher Education, Leadership, Marketing, Microsoft Office, Nonprofits, Project Management, Project Planning, Public Relations, Research, Small Business, Strategy, Teaching, Fundraising, Volunteer Management
Education
University of South Florida 1999 — 2003
Master of Arts (M.A.), Applied Cultural Anthropology, GPA 3.76
Arizona State University 1994 — 1999
Bachelor of Arts (BA), Anthropology
PSCU 2012 - 2014
PSCU 2008 - 2012
PSCU 2001 - 2008
Virtual Network, Inc. 1995 - 2000
Odyssey Software July 1994 - December 1994
BancTec (formerly Advanced Computer Systems) 1986 - 1994
NCR Corporation 1984 - 1986
Skills
Process Improvement, Business Analysis, Oracle, SQL, SDLC, Business Intelligence, Essbase, Databases, Requirements Gathering, Software Documentation, XML, Crystal Reports, Access, Requirements Analysis, Microsoft Excel, Hyperion EPM, Microsoft SQL Server, Business Objects, Project Management, Software Development, PL/SQL, General Ledger, Planning Budgeting &..., Activity Based Costing
Education
Florida State University
Bachelor's Degree, Management Information Systems
Broward Community College
Associate's Degree, Accounting
Gracewood Health and Rehabilitation June 2013 - Present
Prescription Weight Loss Clinic February 2012 - Present
PSCU May 2007 - August 2010
PSCU May 2005 - May 2007
Special Data Processing August 2000 - October 2004
Skills
Motivation, Drawing Blood, Nurse Practitioners, Weight Management, Sales, Weight Loss Coaching, Weight Loss, Healthy Eating, Positive Change, Collection Strategy, Health Education, Patient Counseling, Credit Union Servicing, Skip Tracing, Compassionate..., Process innovation, Medication..., Medical/Surgical, Employee Training, Teacher Training, Product Marketing, Direct Marketing, Sales Management, Sales Presentations, Sales Operations, Motivational Speaking, Client Counseling, Consulting, Account Management, Account Reconciliation, Program Implementation, Product Management, Product Launch, Product Development, Client Education, Client Relations, Client/Hiring Manager..., Leadership, Call Centers, Business Networking, Data Entry, Travel Nursing, Team Building, Healthcare, Credit Cards
Education
Galen School of Nursing-Tampa Bay 2012 — 2014
Associate Degree in Nursing, Registered Nursing/Registered Nurse
Galen School of Nursing-Tampa Bay 2010 — 2011
License of Practical Nursing, Licensed Practical/Vocational Nurse Training
St. Petersburg College
Pre-Nursing Studies
PSCU April 2014 - Present
Mrs. Alberta Scott October 2010 - February 2013
Comerica Bank April 1991 - March 2003
Skills
File Management, Training, Event Management, Community Outreach, Newsletters, Editing, Teamwork, Accounts Payable
Education
Wayne State University 2000 — 2006
Bachelor of Arts (B.A.), English Language and Literature/Letters
Henry Ford Community College 1986 — 1989
Associate of Arts (A.A.), English Language and Literature/Letters
Asurion PSS June 2014 - Present
PSCU August 2008 - May 2014
PSCU January 2011 - February 2012
PSCU August 2008 - January 2011
Skills
Call Centers, Credit Cards, Process Improvement, Credit, Banking, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Vendor Management, Customer Retention, Customer Service, Business Analysis, Payments, Financial Services
Education
Eastern Michigan University 2012 — 2014
Bachelor's Degree, Management Information Systems, General, 4.0 GPA
Arizona State University 2005 — 2008
Bachelor's Degree, Business Administration and Management, General, 3.5 GPA
Criterion Executive Search, Inc. November 2014 - February 2015
National Agents Alliance Corporate September 2012 - September 2014
PSCU June 2012 - August 2012
Lakewood Sports Complex January 2004 - August 2009
Skills
Talent Acquisition, Sales, Recruiting, Insurance, Customer Service, Teamwork, Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Financial Analysis, Research, Public Speaking, Social Media, English, SQL, Leadership, Time Management, Social Networking, Marketing, Access, Accounting, HTML, Hospitality
Education
University of Tampa 2015 — 2016
Master’s Degree, Finance and Financial Management Services
Florida State University 2009 — 2013
Bachelor of Science (BS), Business Marketing and Finance
St. Petersburg High 2006 — 2009
Lakewood
Acryness, Inc. October 2014 - January 2015
Acryness, Inc. June 2014 - October 2014
PSCU February 2014 - May 2014
General Dynamics Information Technology August 2013 - February 2014
General Dynamics Information Technology June 2013 - August 2013
PSCU January 2013 - June 2013
Anderson Security Agency May 2012 - December 2012
Arizona State Hospital August 2009 - August 2011
Grand Canyon University September 2007 - August 2009
Maricopa County Detention January 2007 - August 2007
Skills
Customer Service, Call Centers, Help Desk Support, Microsoft Office, Microsoft Excel, Microsoft Word, JIRA, Confluence, Software Documentation, Access, Team Building, Management, Outlook, Training, Digital Printing, Clerical Skills, Troubleshooting
Education
Grand Canyon University 2009 — 2011
Public Safety Administration
Grand Canyon University 2008 — 2010
The Walt Disney Company December 2004 - Present
PSCU November 2001 - December 2004
PSCU September 1998 - November 2001
PSCU March 1994 - September 1998
GTE Financial February 1990 - March 1994
Fleet /Norstar Bank September 1985 - February 1990
US Navy September 1981 - September 1985
Skills
Marketing Strategy, Digital Marketing, Direct Marketing, Brand Management, Strategic Planning, Marketing Communications, Brand Development, Email Marketing, Online Marketing, Digital Strategy, Digital Media, Social Media Marketing, Online Advertising, Start-ups
Education
Capella University
MBA, Marketing Specialization w/Intl. Concentration, Graduated w/Honors
PSCU October 2013 - Present
Aurora Lighting February 2012 - October 2013
Nielsen January 2011 - June 2012
The Nielsen Company June 2010 - September 2011
The Nielsen Company June 2008 - September 2010
The Nielsen Company June 2007 - July 2008
Nielsen Media Research June 2003 - June 2008
Harvey Moore and Associates June 2002 - June 2003
Allin Consulting June 1998 - June 2002
South Korea June 1997 - June 1998
Skills
Business Process..., Process Improvement, Change Management, Analytics, Market Research, SDLC, SharePoint, Content Management, Customer Insight, Data Analysis, Business Analysis, Agile Methodologies, Visio, Project Portfolio..., CRM, Software Development, PBX, Soft phone, CRM dialer integration, Salesforce Design, Windows Sharepoint..., Microsoft Reporting..., Microsoft Dynamics, PowerPoint, MS Project, Microsoft Excel, Visual Studio, Photoshop, Visual Basic, SQL, SharePoint Designer, Database Design, Lean Manufacturing, Lean Management, Lean Tools, Lean Operations, Analysis, Business Intelligence, Program Management, Project Management, Integration, Product Development, Six Sigma, Management, Leadership, Strategy, Cross-functional Team..., Business Process, Product Management, Vendor Management
Education
University of Cambridge 1995 — 1995
Student Leadership Program, Industrial Revolution, 4
University of Florida 1992 — 1996
Bachelor of Arts (B.A.), Politics, Philosophy and Economics, 3.5
Full Sail University 1996 — 1998
Associate of Science (A.S.), Photographic and Film/Video Technology/Technician and Assistant, 4
PSCU December 2014 - Present
The Bank of Tampa August 2006 - May 2014
University of South Florida August 2004 - May 2006
ClubCorp July 2001 - August 2004
Celotex 1999 - 2000
Skills
Financial Analysis, Business Strategy, Team Oriented, Small Business, Banking, Training, Team-oriented, Finance, Coaching, Customer Service, Strategic Planning, Business Development, Public Speaking, Loans, Leadership, Credit, Commercial Lending, Team Building
Education
Graduate School of Banking at Louisiana State University 2011 — 2013
Graduate Certificate, Finance and Banking
University of South Florida 2004 — 2006
MBA, Finance, Management, Management Information Systems
Florida State University - College of Business 1997 — 2001
BS, Hospitality Administration
Jesuit High School - Tampa 1993 — 1997
PSCU May 2010 - Present
PSCU Financial Services March 2008 - May 2010
Discover Card 1996 - 2008
Revlon Inc. July 1992 - July 1995
Revlon, Inc February 1989 - June 1992
Design House Inc., Division of Myron Manufacturing November 1987 - November 1988
Moore Business Forms, Rediform Division February 1981 - November 1987
Skills
Credit Cards, Microsoft Excel, Process Improvement, Instructional Design, PowerPoint, Credit, Coaching, Call Center, Team Building, Program Management, Training, Adobe Creative Suite, Webinars, Leadership Development, Presentation Development, Training Facilitation, Fun, Resume Writing, Special Needs, Parenting, Humor, Call Centers, Management, Training Delivery, Employee Engagement, Marketing, CRM, Microsoft Office, Staff Development, Team Leadership, Public Speaking, Performance Management, Instructor-led Training, Performance Improvement, Vendor Management, Needs Analysis, Talent Management, Captivate, Employee Relations, Organizational..., ADDIE, Workshop Facilitation, Blended Learning, E-Learning, Learning Management, Visio, Workforce Planning, Adult Education, Software Documentation, Change Management
Education
Dominican College of Blauvelt 1983 — 1986
B.S.
Dominican College of Blauvelt 1978 — 1982
Dominican College of Blauvelt 1978 — 1980
Bachelor of Business Administration (B.B.A.)
Bergen Catholic 1974 — 1978
Bergen Catholic 1974 — 1978
Academic plus 6 college credits from Iona College in business.
Arlington Community FCU September 2014 - Present
PSCU February 2013 - Present
Phi Beta Sigma Fraternity Inc 2006 - Present
Fidelity National Information Services May 2007 - February 2012
Skills
Management, CRM, Sales, Policy, Recruiting, Customer Service, Leadership, Employee Relations, Microsoft Office, Human Resources, Training, Applicant Tracking..., Team Building, Strategic Planning, Public Speaking, College Recruiting, Marketing, Sales Process, Social Networking, Leadership Development, Coaching, Accounting, Fundraising, Research
Education
Webster University 2010 — 2013
Master's, Human Resources Management and Services, 3.45
Eckerd College 2008 — 2010
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
PSCU November 2009 - Present
PSCU November 2009 - Present
MCAT January 2011 - January 2012
MGM Grand Hotel & Casino Las Vegas September 2004 - March 2007
Skills
Credit, Banking, Call Centers, Loans, Credit Cards, Credit Unions, Consumer Lending, Financial Services, Customer Service, Payments, Relationship Management, Mortgage Lending, Financial Analysis, Outlook, Customer Satisfaction, Sales, Retail Banking, Microsoft Excel, Leadership, Access
Education
Grand Canyon University 2009 — 2014
Bachelor of Applied Science (B.A.Sc.), Elementary Education and Teaching
Sawyer School of Business
Associate's degree, Administration Assistant
PSCU February 2013 - Present
PSCU September 2010 - February 2012
PSCU Financial Services August 2007 - September 2010
Axway December 2006 - July 2007
Syntellect 1993 - 2006
Skills
Enterprise Architecture, Software Development, Integration, Web Services, Agile Methodologies, SDLC, Enterprise Software, SOA, Requirements Analysis, Scrum, Java Enterprise Edition, Testing, SQL, XML, Unix, Databases, Software Documentation, Oracle, SharePoint, Java, Microsoft SQL Server, ITIL, CTI, .NET, Linux, TOGAF, REST, IVR, JBoss Application Server, JavaScript, JBoss EAP, Nuance, SOA Governance, C#, Visual C++, SOAP, WebSphere MQ, WSRR, WDP, IIB, Architectures, Business Process, Architecture, Business Process..., Business Strategy
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master of Business Administration (MBA)
DeVry University Phoenix 1990 — 1993
BS, Computer Information Systems
North American Bancard December 2013 - Present
PSCU March 2013 - November 2013
Hewlett Packard Enterprise Services, LLC May 2008 - June 2011
EDS January 1999 - May 2008
EDS January 1997 - January 1999
Skills
E-sourcing, Supplier Management, Procurement, Purchasing, Supply Chain Operations, Software Procurement, Equipment Procurement, Customer Relations, SAP R/3, Peregrine, BMC Remedy, ITIL, Microsoft Office, SharePoint, Integration, Program Management, Supply Management, Process Improvement, Customer Service, eSourcing, Troubleshooting, Business Analysis, Team Leadership, Vendor Management, Team Building, Visio, Cross-functional Team..., Business Process...
Education
Clark Atlanta University 1990 — 1994
Bachelor of Arts, Fashion Merchandising and Design
Maricopa County May 2011 - November 2011
PSCU June 2009 - November 2009
Skills
Customer Service, Retail, Computer Proficiency
Education
Ashford University 2012 — 2014
Bachelor of Arts, Social Work
Mountain Pointe High School 2003 — 2007
High School Diploma
PSCU February 2009 - Present
Skills
Customer Service, Leadership, Management, Employee Relations, Microsoft Excel, Public Speaking, Program Management, Employee Training, Training, Human Resources, Project Management, Organizational..., Instructional Design, Change Management, Analysis
Education
Central Michigan University 2001 — 2005
Master's
Eastern Michigan University 1988 — 1993
BBA
PSCU August 2014 - Present
FIS May 2012 - August 2014
FIS April 2011 - February 2012
FIS March 2009 - April 2011
Apple One Inc September 2008 - March 2009
City of Clearwater September 2007 - October 2008
U.S. Army July 2003 - September 2007
Skills
SharePoint, Microsoft Office 2010, Program Management, MS Project, Loyalty Programs, Creative Problem Solving, Idea Generation, Cards, Credit Cards, Databases, Customer Service, Customer Relations, Outlook, Problem Solving, Supervisory Skills, Process Improvement, Microsoft Office, Word, Excel, PowerPoint, Purchasing, Team Building, Planning, Budgeting, Compliance, Strategic Planning, Coaching, Vendor Relations, Documentation, Debit, Customer Satisfaction, Windows, Social Networking, CRM software, Microsoft Word, Project Planning, Budgets, Microsoft Excel, Software Documentation, Project Management, Leadership, Management, Team Management, Time Management, SDLC, Change Management, PMO, Software Project..., Requirements Analysis, Team Leadership
Education
DeVry University 2007 — 2010
Bachelor of Science Technical Management, Project Management
PSCU October 2013 - Present
PSCU January 2013 - September 2013
PSCU February 2012 - January 2013
HSBC Technology & Services 2009 - 2011
HSBC, Technology & Services 2008 - 2009
HSBC, Technology & Services 2007 - 2008
HSBC, Technology & Services 2006 - 2007
HSBC Technology & Services 2004 - 2006
Chase Paymentech 2001 - 2003
First Data Resources 1999 - 2001
Skills
MS Office Suite, Business Analysis, Budget Tracking, Clarity, Change Management, Data Analysis, Deployment, Requirements Gathering, Lotus Notes, Team Leadership, Performance Management, Project Implementation, Product Development, Quality Center, Strategic Planning, SDLC, Microsoft Office, Budgets, MS Project, Credit Cards, Process Improvement, PMO, CRM, Testing, Agile Methodologies, Visio, Portfolio Management, Risk Management, Vendor Management, IT Strategy, Financial Services, Management, Business Process, Project Portfolio..., PMP, Project Management, Business Requirements, Requirements Analysis, Software Project..., Business Process..., Software Documentation, Project Delivery, Relationship Management, Banking, Resource Management, SharePoint, Program Management, IT Management, Business Intelligence, Integration
Education
California Coast University
B.S., Management
PSCU 2011 - Present
City of Auburn Hills January 2010 - February 2011
The Home Depot May 2009 - July 2009
Staples July 2005 - June 2008
Wharehouse Flooring Outlet October 2004 - March 2005
Focus;Hope May 2001 - February 2002
Consumer Pulse April 1996 - July 1998
Skills
Customer Service, Microsoft Excel, Marketing, Microsoft Office, PowerPoint, Analysis, Public Speaking, Event Planning, Teamwork, Team Building, Microsoft Word, Leadership, Sales, Customer Satisfaction, Recruiting, Troubleshooting, Training
Education
Baker College Business and Corporate Services 1999 — 2002
Associates, Marketing
PSCU 2010 - 2012
First Data January 2008 - March 2009
Star Networks a subsidiary of First Data Corporation January 2001 - January 2008
First Data Corporation January 1996 - January 2001
First Data Corporation January 1989 - January 1996
Education
Cleveland State University 1980 — 1984
PSCU 2015 - Present
Deluxe Corporation 2013 - 2015
MasterCard Worldwide 2011 - 2012
MoneyGram International 2003 - 2011
MoneyGram International 1996 - 2003
Skills
Electronic Payments, Payments, Payment Card Processing, Credit Cards, Mobile Payments, Financial Services, Strategic Partnerships, Sales Management, Relationship Management, New Business Development, Account Management, Payment Systems, Debit Cards, Banking, Business Development, Product Management, B2B, Merchant Services, Lead Generation, Sales, Sales Operations, Negotiation, Selling, CRM, Leadership, Cold Calling, Recruiting, Management, Key Account Management, Outsourcing, Forecasting, Contract Negotiation, Sales Process, Salesforce.com, Strategic Planning, Telecommunications, Direct Sales, Customer Retention, Program Management, Sales Presentations, Executive Management, Strategy
Education
Bentley University
Bachelor of Science Degree, Economics-Finance
State University of New York College at Plattsburgh
Master of Arts Degree, Administration and Leadership
College Internationale de Cannes
Certificate, Advanced French Language
Peru Central School
Regents High School Diploma, College Preparatory
PPI Technical Communications March 2014 - Present
PPI Technical Communications March 2014 - Present
Morley Company June 2012 - June 2013
PSCU July 2010 - June 2012
Kelly Services February 2010 - July 2010
Chrysler May 2002 - April 2009
Skills
Microsoft Excel, Microsoft Word, PowerPoint, CRM databases, Kronos, Time Management, Telephone Skills
Education
University of Michigan-Dearborn 2002 — 2009
Bachelor of Arts (BA), Criminal Justice and Corrections
Henry Ford Community College 1998 — 2002
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections
Dr. Rose Ibrahim January 2014 - August 2014
Dr. Ram Garg September 2013 - December 2013
Natural Awakenings Magazine February 2012 - August 2013
PSCU February 2007 - August 2011
Skills
Direct Patient Care, Quality Patient Care, Superior Client Service, Self Directed, Team-oriented, Supervisory Experience, Work in A Fast Paced..., Time Management, Enjoy Challenges, Compassion, Communication, Medical Records, Phlebotomy, Healthcare, Hospitals, Medicine, Vital Signs, Goal Oriented, Work Well Independently, HIPAA, Medical Terminology, Critical Thinking, Appointment Scheduling, Employee Training, Dependable Team Player, Invoicing, Microsoft Excel, Medical Coding, Staff Supervision, Organizational Structure, Highly Detailed, Strategic Negotiations, X-ray, PFT, Laboratory Skills, Medical Nutrition..., EHR, Pediatrics, Software Documentation, EKG, Training, Practice Management, Medical Billing, Filing, Injectable, Physicians, Data Entry, Medical Assisting, Medicaid, Clinics
Education
Detroit Business Institute 2013 — 2013
Medical Assistant, Clinical Laboratory Science/Medical Office/Anatomy and Physiology, 3.8 G.P.A. AMT exam score 99.
Baker College of Flint
Business Administration and Management, General
Oakland Community College
Liberal Arts and Sciences/Liberal Studies
Wayne County Community College District
Liberal Arts and Sciences/Liberal Studies
Apex Systems November 2010 - Present
PSCU August 2010 - November 2010
JPMorgan Chase April 2007 - August 2010
Gordon C. James Public Relations June 2009 - August 2009
Education
Arizona State University
Bachelors, Human Communication
Scottsdale Christian
Interstate Title Solutions, Inc. October 2013 - Present
PSCU August 2013 - October 2013
American Express May 2013 - July 2013
2-10 Home Buyers Warranty November 2012 - February 2013
2-10 Home Buyers Warranty November 2009 - November 2012
2-10 Home Buyers Warranty May 2006 - November 2012
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Windows, Outlook, PowerPoint, Team Building, Insurance, Budgets, Strategic Planning, Public Speaking, Sales, Project Management, Process Improvement, Construction, Project Planning, Risk Management, Change Management, New Business Development, Contract Negotiation, Legal Liability, Salesforce.com, Marketing, Customer Satisfaction, Leadership, Negotiation, Training, Management, Vendor Management, Account Management, Call Centers, Team Leadership, Software Documentation, Analysis, Visio, Business Analysis, Process Scheduler, Troubleshooting, Access, CRM, Operations Management, Customer Retention, Quality Assurance
Education
Barry University
PSCU November 2010 - Present
Skills
Customer Service..., Customer Service..., Sales Management, Direct Sales, Sales Presentations, Medical Devices, Life Insurance, Property & Casualty..., Disability Insurance, Financial Services, Financial Markets, Investment Banking, Branch Banking, Credit Unions, Creative Writing, Marketing Communications, Team Leadership, Dependable Team Player, Public Speaking, Lead Generation, Digital Marketing
Education
Ferris State University 1993 — 1999
Marketing
TransUnion January 2015 - Present
PSCU October 2013 - August 2014
Diamond Business Consulting August 2012 - October 2013
HSBC May 2010 - June 2012
HSBC (Asia-Pacific) Insurance Ltd. September 2009 - May 2010
HSBC (Asia-Pacific) Insurance March 2008 - September 2009
Wells Fargo Home Mortgage November 2004 - March 2008
HSBC September 1994 - November 2004
Skills
Leadership Development, Organizational Design, Employee Training, Vendor Management, Leadership, Retail, Relationship Management, Financial Services, Banking, Insurance, Strategic Financial..., Underwriting, Credit, Investments, Retirement Planning, Business Development, Asset Managment, Financial Analysis, Management Consulting, Operational Risk, Sales Management, International Sales, International Project..., Wealth Management, Mortgage Lending, Mortgage Banking, Negotiation, Strategic Leadership, Life Insurance, Succession Planning, Recruiting, Business Strategy, Coaching, Sales, Training, Risk Management, Asset Management, Management, Loans, Team Building, Program Management, Marketing, Retail Banking, Executive Management, Strategy, Human Resources, Commercial Banking, Finance, Portfolio Management, Mergers & Acquisitions
Education
Baldwin Wallace University 1992 — 1994
B.A., Business Admin
Kent State University 1991 — 1992
Business
PSCU March 2008 - Present
Market Street Mortgage March 2006 - October 2007
nBank, NA July 2003 - April 2006
UAMC June 2002 - June 2003
North American Mortgage Company March 1997 - December 2002
Chase Manhattan Mortgage 1991 - 1997
Skills
Financial Analysis, Budget Management, Financial Training, Financial Forecasting, Sensitivity Analysis, Financial Reporting, Forecasting, Financial Modeling, Budgeting
Education
Haslam College of Business at the University of Tennessee 1979 — 1984
BS, Finance/Accounting
OfficeTeam August 2014 - Present
All Pro Fleet Painting January 2013 - December 2013
Big D Wholesale Floor Covering Supplies February 2012 - November 2012
Arizona Department of Education 2007 - 2010
PSCU June 2005 - December 2007
Curves Fitness Center for Women October 2003 - June 2005
Skills
Community Outreach, Non-profits, Event Planning, Recruiting, Human Resources, Payroll, Management, New Hire Orientations, Employee Benefits, Policy, Organizational..., Leadership Development, Training, Conflict Resolution, System Administration, Outlook, Staff Development, Data Entry, Public Speaking, PowerPoint, Microsoft Office, Leadership, Nonprofits, Direct Sales, Accounts Payable, Accounts Receivable, Cold Calling, Multi-state Payroll..., Customer Service, Customer Satisfaction, Customer Retention, Team Building, Inventory Management, Time Management, Strategic Planning, Microsoft Word, Team Leadership, Process Improvement, Supervisory Skills, Sales, Administrative..., Accounting, Social Networking, Hiring, Operations Management, Microsoft Excel, Access, Process Scheduler, Analysis, Purchasing
Education
Ottawa University 2012 — 2014
Human Resources
Glendale Community College
General Associates Degree, General Studies
Home School
PSCU July 2015 - Present
PSCU January 2012 - July 2015
PSCU Financial Services October 2008 - January 2012
PSCU Financial Services October 2006 - October 2009
Wells Fargo Financial 2004 - 2006
Skills
Banking, Process Improvement, Credit, Account Management, Vendor Management, Customer Service, Financial Analysis, Sales, Strategic Planning, Leadership, Business Analysis, Financial Services, Credit Unions, Sales Management, Risk Management, Forecasting, Access, New Business Development, Loans, Call Center, CRM, Call Centers, Change Management, Management, Project Management, Team Building, Training
Education
Central Michigan University 2000 — 2004
Bachelor of Science (BS), Business Administration and Management, General
PSCU 2012 - Present
Cisco Systems Inc. 2008 - 2011
Eton Corporation 2004 - 2006
Global Commerce Inc. 2000 - 2001
Sun Microsystems, Inc. 1989 - 2000
Skills
Product Management, Agile Application..., Web Services, Mobile Devices, Ideation and Business..., Solution Architecture, Compliance and..., Risk Analysis, Product Marketing, Business Development, Competitive Analysis, Business Intelligence, Business Strategy, Channel Partners, Analytics, SAS Programming, Strategic Planning, Marketing Strategy, Global Operations, Strategic Alliances, Sales Operations, Sales Management, Partner Management, Global Business..., Supply Chain Management, Operations Management, Product Planning, International Logistics, Programming, Database Systems, Russian Language, Channel Management, Teaching/mentoring, International Business, Marketing Management, Business Process..., Pricing Strategy, Strategic Sourcing, Financial Modeling, ITIL, Change Management, Portfolio Management, Competitive Strategy, Manufacturing Management, Strategy, SaaS, Start-ups, Cloud Computing, E-commerce, Program Management
Education
Santa Clara University 2006 — 2007
MBA, Business
Kyiv Engineering Technical Institute 1976 — 1981
Doctor of Philosophy (Ph.D.), Computer Science
Indian Institute of Technology, Kharagpur 1972 — 1974
M.Tech, Electrical & Electronic Engineering
Karnatak University 1968 — 1972
B.E., Telecommunications
PSCU May 2013 - Present
Catalina Marketing November 2004 - May 2013
Insurance Management Solutions Group December 1997 - October 2004
KePRO October 1995 - December 1997
PHICO Insurance Company January 1989 - May 1995
Skills
Microsoft Office, Project Portfolio..., PMP, Vendor Management, Software Project..., SDLC, Business Analysis, MS Project, Resource Management, Visio, PMO, Prezi, Clarity, Customer Relationship..., Project Management, Software Documentation, Leadership, Requirements Analysis, Microsoft Project, Team Leadership, Program Management, Agile Project Management, Project Planning, Process Improvement, Data Warehousing, Management, SharePoint, CRM, Enterprise Architecture, Business Process..., Scrum, Cross-functional Team..., Agile Methodologies, Risk Management, Integration, Business Intelligence, IT Management, Business Process, Requirements Gathering, Quality Assurance, IT Strategy
Education
Penn State University 1993 — 1995
Bachelor's degree, Business/Humanities
HACC, Central Pennsylvania's Community College
Associate in Arts, Business Administration
Microsoft
Microsoft Certified Technology Specialist (MCTS), MS Project, Completed
Scrum Alliance
Certified Scrum Master, Information Technology Project Management
The George Washington University
Advanced Masters Certificate – Project Management
Project Management Institute
Project Management Professional (PMP) Certification
The George Washington University
Masters Certificate -- Information Technology Project Management
PSCU June 2012 - Present
Cisco Systems January 2009 - May 2012
Kaiser Permanente 2008 - 2008
Nationwide Insurance 2005 - 2007
JPMorgan Chase Bank 2002 - 2005
Identix (Bio Metric Security ) 2001 - 2002
12 Enterpre 2000 - 2001
Bank of America 1997 - 2000
Full Professor (Computer Information Systems) August 1986 - 1995
Skills
Enterprise Architecture, Cloud Computing, SaaS, SDLC, SOA, Agile Methodologies, Cross-functional Team..., Program Management, Product Development, Data Warehousing, Software Engineering, Team Building, Big Data, Technology Integration, Operations Management, Strategic Leadership, IT Outsourcing, Change Management, Virtualization, Middleware, Social Networking, Business Transformation, Service Delivery, Information Management, Technology..., Portfolio Optimization, Internet, Process Engineering, Enterprise Content..., Customer Experience, TOGAF, ITIL Standard, KPI & TCO Measurements, Product Design &..., Agile, Organizational..., Data Analysis, Technology Development, Security Management, Internet Infrastructure, High Performance Teams, PeopleSoft CRM, Execution Skills, Software Development..., Performance Metrics, Product Life Cycle..., Shared Services..., Collaborative, Change Leadership, Mobile Applications
Education
The Ohio State University 1979 — 1983
Ph.D
Indiana University Bloomington 1975 — 1978
MS, ST
Grand Canyon University April 2015 - Present
PSCU May 2013 - April 2015
Macy's August 2012 - May 2013
Grand Canyon University June 2011 - September 2012
PetSmart March 2009 - April 2010
Education
Grand Canyon University 2015 — 2016
Master of Science (M.S.), Industrial and Organizational Psychology, 4.0
Grand Canyon University 2011 — 2015
Bachelor's degree, Health/Health Care Administration/Management
Aurora Health Care February 2015 - Present
Metro Health July 2014 - November 2014
Farmers Insurance March 2014 - July 2014
PSCU March 2010 - February 2014
PSCU Financial Services October 2010 - April 2011
Greenville Public Schools August 2010 - September 2010
Bob Jones University August 2006 - May 2010
Skills
Microsoft Excel, Call Center, Leadership, Process Improvement, Management, Customer Service, Account Management, Call Centers, Analysis, Time Management, Training, Workforce Management, Customer Satisfaction, Team Building, Operations Management, Customer Experience
Education
Bob Jones University 2006 — 2010
Bachelor's, History, English, Business
Tata Consultancy Services December 2005 - Present
PSCU July 2014 - April 2015
PSCU October 2013 - July 2014
BB&T February 2013 - September 2013
BB&T September 2011 - January 2013
Bank of America November 2010 - September 2011
Bank of America November 2008 - November 2010
Bank of America December 2007 - November 2008
Bank of America December 2005 - December 2007
Skills
SDLC, Testing, Requirements Analysis, Project Management, HP Quality Center, SOAP, HP QTP, Software Quality..., RESTful WebServices, Web Services, Requirements Gathering, IBM Optim, REXX, COBOL, JCL, Mainframe, Retail Banking, Core Banking, PL/SQL
Education
St. Peter's Engineering College 2003 — 2005
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering, First Class
Institute Of Road Transport Polytechnic College 2000 — 2003
Diploma, Electrical, Electronics and Communications Engineering, First Class with Honor
PSCU March 2015 - Present
Greenway Health June 2012 - March 2015
System Soft Technologies August 2008 - July 2012
NovaPro Staffing July 2004 - July 2007
Skills
Human Resources, Outlook, Ceridian, Customer Service, Technical Recruiting, ADP Payroll, Talent Acquisition, Pay, Microsoft Excel, COBRA, Microsoft Word, Kronos, Benefits Administration, PowerPoint, Invoicing, Recruiting, Taleo, Rewards, FMLA, Temporary Placement, Training, Onboarding, Salesforce.com, Visio, Payroll, Employee Benefits, QuickBooks, Interviews, New Hire Orientations, Employee Relations, Access, HRIS, Applicant Tracking..., Personnel Management, Talent Management, Screening, Sourcing, Hiring, Internet Recruiting, Resume Writing, Process Improvement, Staffing Services, Performance Management, Conflict Resolution, Staff Augmentation, College Recruiting, Employee Training, Workforce Planning, Employee Engagement, Benefits Negotiation
Education
Florida State University 1999 — 2003
B.S., Art/Graphic/Design/Humanities
PSCU April 2015 - Present
LabTech Software September 2014 - April 2015
Bill Currie Ford February 2014 - September 2014
Pearson North America June 2013 - May 2014
Bill Currie Ford July 2013 - February 2014
University of South Florida August 2012 - July 2013
Skills
Data Entry, Time Management, Teamwork, Facebook, Microsoft Office, Outlook, Access, Critical Thinking, Customer Service, Leadership, Higher Education, Analytical Skills, Microsoft Excel, Invoicing, Troubleshooting, Agile Methodologies, Scrum, Windows, SDLC, CSS, OS X, Blogging, Pragmatic Marketing, Research, Visio, SQL, Communication, Visual Basic, HTML, Active Directory, Databases, Social Networking, PowerPoint, Project Coordination, Documentation, Process Modeling, Interpersonal Skills, Visual Studio, Microsoft Word, Deliberation, Elicitation
Education
University of South Florida 2012 — 2015
Bachelor of Science (B.S.), Management Information Systems
Marchman Technical Education Center 2010 — 2012
Computer Systems Technology
Ridgewood High School 2008 — 2012
High School Diploma
National Bank of Arizona July 2014 - Present
Arizona's First Choice Legal Signing Service November 2004 - Present
PSCU September 2012 - June 2014
TriWest Healthcare Alliance November 2007 - September 2012
Peoria Police Dept. December 1997 - December 2004
Skills
Employee Relations, HRIS, Employee Benefits, Benefits Administration, Talent Management, Workforce Planning, FMLA, Employee Engagement, Deferred Compensation, Staffing Services, Performance Management, Executive Search, Management, Coaching, Call Centers, College Recruiting, Internet Recruiting, Talent Acquisition, Onboarding, Interviews, Human Resources, Recruiting, Hiring
Education
Grand Canyon University 1998 — 1999
Bachelor of Science (BS), Human Resources Management and Services
Rio Salado College
Associate of Arts (AA), Business Administration and Management, General
PSCU July 2015 - Present
FirstEnergy June 2014 - Present
SME Solutions Group, Inc. May 2014 - Present
Office Depot Corporate HQ February 2014 - May 2014
ConcreteGarden.net September 2012 - February 2014
Office Depot Corporate HQ October 2011 - April 2013
Skills
Research, QlikView, QlikView Development, QlikSense Development, Business Intelligence, Data Analytics, Consulting, Business Development, Customer Service, Marketing Strategy, Account Management, Microsoft Office, Microsoft Excel, Public Speaking, Data Analysis, Social Media, Editing, Project Planning, Policy Analysis, Qualitative Research, Teaching, Fundraising, Project Management, Spanish
Education
Florida Atlantic University
Bachelor's Degree, Psychology
Jesuit High School
Marathon Petroleum Corporation July 2015 - Present
Apple March 2014 - October 2014
Blanchard Valley Health System December 2013 - February 2014
PSCU May 2012 - February 2013
Kelly Services November 2010 - March 2012
Hewlett-Packard April 2011 - May 2011
Micro Center January 2011 - March 2011
Stefanini TechTeam Glabal December 2008 - April 2010
Hard Tech Group February 2006 - July 2007
Skills
Help Desk Support, Call Centers, Outlook, Windows, Network Connectivity, Firewalls, Network Administration, Customer Satisfaction, Active Directory, SCCM, Remote Troubleshooting, Remote Monitoring, Virus Removal, Service Desk, Wireless Networking, Computer Network..., Microsoft Office 2003, Servers, Analytical Reasoning, Mobile Devices, A+ Certified..., CompTIA Network+..., Computer Repair, Interpersonal Savvy, Empathy, Dependable Team Player, Vlan, Troubleshooting, Technical Support, Software Installation, Hardware, Operating Systems
Education
Everest Institute-Southfield 2008 — 2008
Diploma In Computer Technology, Computer Technology
Mumford High School 2001 — 2005
High School Diploma, General Studies
MedImpact Healthcare Systems, Inc. October 2013 - Present
Avon August 2007 - Present
PSCU August 2009 - August 2013
Skills
Customer Service, Data Entry, Retail, Office Administration, Microsoft Office, Nortel, EHR, Medisoft, Cortex, Medical Billing, Medical Coding, Outlook, Team Building, Microsoft Word, Microsoft Excel, PowerPoint, Time Management, HIPAA, Call Centers, Social Media, Software Documentation, Telephone Skills, Training
Education
Ross Medical Education Center-Madison Heights 2012 — 2013
Medical Insurance Specialist/Medical Biller, 4.0
University of Phoenix 2007 — 2008
Master of Business Administration (MBA), Business Administration and Management, General
Eastern Michigan University 2001 — 2007
Bachelor of Business Administration (BBA), Computer and Information Systems Security/Information Assurance
Desert Schools Federal Credit Union September 2014 - Present
PSCU October 2013 - August 2014
Arizona State Credit Union April 2013 - August 2013
Edward Jones August 2012 - March 2013
Wells Fargo Bank September 2005 - March 2012
Chase November 2004 - September 2005
Citibank July 2002 - October 2004
Citibank June 1999 - July 2002
Skills
Training, Coaching, Leadership, Management, Project Management, Emotional Intelligence, Training Delivery, Performance Management, Soft Skills, Onboarding, Employee Training, Employee Relations, Change Management, Curriculum Design, Curriculum Development, Team Building, Communication Skills, 360 Feedback, Constructive Feedback, Banking
Education
Vanguard University of Southern California 1996 — 1996
N/A, Anthropology/Business Management
Bethany College of the Assemblies of God 1994 — 1995
N/A, Business Management
Monte Vista Christian High 1992 — 1994
Diploma, General Studies
Self-Employed June 2011 - Present
Life April 1947 - December 2014
Indie Author July 2009 - October 2012
PSCU January 2006 - June 2011
Authorhouse 2007 - 2011
daData, Inc. June 2003 - March 2006
Mx Treatment Center April 1997 - October 2001
Skills
Supervisory Skills, Counselling, Creative Writing, Customer Service, Word, Excel, Microsoft Office, PowerPoint, Customer Relations, Cash, Call Center, Inventory Management, Hiring, Small Business, Administration, Problem Solving, Fundraising, Budgeting, Public Speaking, Cards, Event Planning, Research, Payments, Mentoring, Credit Cards, Policy, Promotions, Writing, Employee Relations, Credit, Microsoft Word, Budgets, Counseling Psychology, Online Advertising, Marketing, Coaching, Blogging, Leadership, System Administration, Teaching, Technical Writing, Strategic Planning, Recruiting, Microsoft Excel, Social Media Marketing, Sales, Published Author, Team Building, Outlook, Editing
Education
Argosy University Tampa 2006 — 2009
Master's, Behavioral Health Science
Florida Metropolitan University 2003 — 2006
Bachelor's, Business Administration
PSCU September 2014 - Present
Austin's "Who's Who" In Arizona September 2004 - Present
Mphasis March 2014 - August 2014
Concentric Healthcare Staffing March 2013 - September 2013
Bill Me Later, Inc. October 2012 - February 2013
Bank of America March 2004 - October 2011
Corrections Corporation of America November 1997 - April 2001
Skills
•Over 7 plus years of..., •Expert trouble..., •Strong verbal and..., •Extremely self..., •In banking and social..., •Very tolerant and..., •Superior organization..., •Web 2.0 technologies...., Banking, Leadership, Entrepreneurship, Facebook, Social Media Marketing, Recruiting, Social Media, Troubleshooting, Marketing, Management, Flexibility, Event Planning, Small Business, Sales, Negotiation, Organization &..., Process Improvement, Networking, Call Center, Public Relations, Strategic Planning, Public Speaking, Interviews, Employee Benefits, Team Building, Customer Service, Call Centers, Business Networking, Real Estate, Outlook, Social Networking, Coaching, Communication, Microsoft Word, Multicultural, Financial Analysis, Nonprofits, Web 2.0, Training, Time Management, Investments, Insurance
Education
Elmhurst College 1988 — 1992
Bachelor's degree, Art History
My Community Federal Credit Union December 2014 - Present
PSCU February 2013 - December 2014
PSCU January 2012 - February 2013
PSCU Financial Services March 2010 - January 2012
RandyStolp.com 2009 - 2010
Tri-County Chapter, California Credit Union League 2007 - 2009
Arrowhead Credit Union 2005 - 2009
Orange County's Credit Union 2001 - 2005
ValueOptions 1997 - 2001
Wells Fargo Bank 1988 - 1997
Skills
Strategy, Leadership, Process Improvement, Banking, Call Centers, Management, Business Development, Strategic Planning, Credit Cards, Financial Services, Customer Retention, Account Management, Benchmarking, Coaching, Credit Unions, Marketing, Consumer Lending, Business Analysis, Business Process..., Team Building, Sales, Credit, Consulting, CRM, Payment Card Processing, Relationship Management, Program Management, Executive Management, Training, Risk Management, New Business Development, Portfolio Management, Talent Acquisition, Vendor Management, Mergers & Acquisitions, Debit Cards, Payments, Marketing Communications, Electronic Payments, Fundraising, Philanthropy, Advocacy, Revenue Growth..., Virtual Retail Branching, Collaboration, Budgets, Sales Management, Incentive Programs, Negotiation, Insurance
Education
Western CUNA Management School 2008 — 2013
CCUE (Certified Credit Union Executive)
VISA International Bankcard Management School 2012 — 2012
California State University-Long Beach - College of Business Administration 2000 — 2007
BS, Marketing
Cypress College
AA, Accounting
Leadership San Bernardino
PSCU February 2014 - Present
PSCU February 2014 - Present
Skills
Account Management, Financial Services, Credit Cards, Call Centers, Banking, Payments, Business Analysis, Relationship Management, Payment Card Processing, Electronic Payments, Process Improvement, Vendor Management, Debit Cards
Education
St Petersburg Jr College now St Pete College 1981 — 1982
Associate of Science (AS), Early Childhood Education and Teaching
Florida State University 1979 — 1981
Bachelor's degree, Social Work, Diploma
St Pete Jr College 1977 — 1979
Associate of Arts (AA), General Studies, Diploma
MBMS June 2015 - Present
Brady Corporation March 2014 - Present
Mattel July 2008 - November 2013
PSCU July 2007 - December 2007
HSBC February 2006 - May 2007
Coldwell Banker Commercial Meridian September 2001 - February 2006
See Below 1996 - 2001
Skills
Marketing,..., Market Research, Campaign Management, Program Management, Product Marketing, Consumer Products, Consumer Packaged Goods..., Business Development, Consulting, Supply Chain Management, Logistics, Sales, Online Marketing, SEM, SEO, Lean Manufacturing, Aerospace, Toys, Banking, Commercial Real Estate, Contract Negotiation, Cross Selling, Retention Strategies, Acquisitions, Property Disposition, Direct Marketing, Cross Channel Marketing, Organic Growth, B2B Marketing, B2C marketing, Technical Product Sales, Customer Service, CRM, Vendor Management, Relationship Management, International Marketing, Operations Management, Six Sigma, Quality Control, Iso 9000, ROI Management, Promotions, Loyalty Marketing, Rewards Programs, Retention Programs, Analytics, Marketing Analytics, Business Analytics, Forecasting, Supply Chain
Education
Canisius College 2003 — 2006
Master of Business Administration (MBA), Marketing w/ a Concentration in International Business
Canisius College 1995 — 2000
Bachelor of Science (BS), Business & Marketing
Sweet Home 1992 — 1995
PSCU October 2007 - Present
Edcor 2005 - 2007
Edcor 2004 - 2005
Edcor 2002 - 2004
Skills
Call Center, Capacity Planning, Avaya, Process Improvement, Forecasting, Vendor Management, Customer Experience, Performance Metrics, Business Analysis, Operations Management, Performance Management, Outsourcing, Temporary Placement, Customer Service, Customer Satisfaction, Kronos, Strategic Leadership, Process Scheduler, Call Centers, Team Building, Leadership, Contact Centers, Management
Education
Hillsdale College 1994 — 1998
Bachelor of Arts (B.A.), French Language and Literature
Citi October 2013 - Present
PSCU February 2013 - September 2013
Fifth Third Bank October 2012 - February 2013
Staffing Resource Group, Inc May 2012 - October 2012
Bank of America 2005 - 2012
Bank of America September 2002 - 2005
Fleet Bank 2000 - 2002
Fleet Bank 1998 - 2000
The Chase Manhattan Bank 1996 - 1997
The Chase Manhattan Bank 1989 - 1996
Skills
Onboarding, Talent Acquisition, Applicant Tracking..., College Recruiting, Talent Management, Recruiting, Banking, Employee Relations, Performance Management, Succession Planning, Technical Recruiting, Temporary Placement, Internet Recruiting, Human Resources, Sourcing, Interviews, Executive Search, Strategy
Education
City University of New York-Baruch College - Zicklin School of Business
Bachelor's degree, Human Resources Management and Services
PSCU July 2012 - Present
Infogroup July 2009 - September 2012
InfoUSA.com May 2009 - July 2009
Salesgenie.com October 2008 - April 2009
TD Ameritrade June 2008 - September 2008
Computer Consulting Group, Inc. August 2003 - May 2008
The Kalos Group, Inc/Computer Consulting Group, Inc. January 1994 - August 2003
Werner Enterprises March 1988 - December 1991
Skills
Scrum, Project Management, Change Management, Product Development, Product Management, Integration, Business Process, Agile Methodologies, SDLC, Business Intelligence, Data Warehousing, Business Analysis, Vendor Management, Software Development, Software Project..., Visio, Enterprise Architecture, Program Management, SaaS, Enterprise Software, Outsourcing, Requirements Analysis, Oracle, SOA, Management, Telecommunications, Databases, CRM, Business Development, Strategy, Data Center, Analytics, Microsoft SQL Server, ERP, E-commerce
Education
Bellevue University 2010 — 2014
Working On MBA, Finance, Marketing
Northern Michigan University 1978 — 1983
B.S., Data Processing/Computer Science
PSCU May 2015 - Present
Quatrro 2011 - May 2015
Polaris Payments August 2009 - July 2011
Mercantil Commercebank September 2004 - August 2009
Cornerstone Payment Systems 2001 - 2004
USA Processing, Inc. 1997 - 2001
Capital Bank (Capital Bank Financial Corp.) 1987 - 1997
Harte Hanks 1984 - 1987
Skills
Risk Management, Strategic Partnerships, Payment Card Processing, New Business Development, Strategy, Sales Management, Management Consulting, Start-ups, Executive Management, Business Development, Management, E-commerce, Sales, Leadership, Marketing, Credit Cards, Cross-functional Team..., Sales Operations, Business Planning, Business Strategy, Card Payment Processing, Team Management, Banking, Process Improvement, Portfolio Management, Financial Services, Strategic Planning, Business Transformation, Direct Sales, Entrepreneurship, Business Process, Consulting, Account Management
Education
Barry University 1987 — 1989
BS, Marketing, Business Management
Hyundai Capital America November 2013 - Present
PSCU September 2013 - April 2014
Cambia Health Solutions April 2013 - September 2013
Career Education Corporation June 2009 - April 2013
Telelanguage Inc April 2008 - June 2009
ACS September 2005 - February 2008
ACS April 2004 - October 2005
ACS July 2002 - April 2004
Skills
Inbound Marketing, Workforce Management, Change Management, Call Center, Outlook, Customer Satisfaction, Oracle, Access, Customer Service, Teamwork, Project Management, Microsoft Office, Avaya, Team Leadership, Management, Training, Conflict Resolution, Strategic Planning, Analysis, Contact Centers, Leadership, Call Centers, Project Planning, Time Management, Staff Development, CRM, Team Building, Recruiting, Public Speaking, Employee Training, Strategy, Process Improvement, Coaching, Leadership Development, Human Resources, Customer Experience, Sales Operations, Networking, Process Scheduler, Performance Management, Microsoft Excel
Education
American InterContinental University 2011 — 2012
Associates, Business Administration, 3.6
Colton High School 1998 — 2002
General Studies
PSCU February 2012 - Present
PSCU November 2008 - March 2012
Homecomings Financial April 2005 - October 2008
Homecomings Financial July 2003 - April 2005
Quicken Loans February 2003 - July 2003
Citi Group ~ Citi Mortgage December 1997 - February 2003
Skills
Loans, Credit, Mortgage Lending, Training, Analysis, Underwriting, Sales, Management, Call Centers, Financial Risk, Consumer Lending, Credit Risk, Customer Service, Banking, Budgets, Product Management, Risk Management, Relationship Management, Process Improvement, Team Building, Coaching, Credit Unions, Salesforce.com, Loan Servicing
Education
Eastern Michigan University
BS, Criminology
Walled Lake Western 1987 — 1991
High School Diploma, College Prep
PSCU October 2014 - Present
Adjunct Professor June 2014 - Present
Wells Fargo May 2014 - October 2014
ICBA/Bancard October 2013 - March 2014
Bank of America January 2012 - July 2013
Smart Card Alliance January 2012 - July 2013
Bank of America September 2010 - March 2012
Bank of America June 2010 - September 2010
Bank of America October 2008 - June 2010
Bank of America October 2007 - October 2008
Skills
Credit Cards, Analytics, Product Management, Strategy, Debit Cards, Risk Management, Business Development, Banking, Cloud Computing, Integrated Marketing, Management, E-commerce, Mobile Devices, Analysis, Vendor Management, Integration, Business Analysis, Program Management, Business Intelligence, Electronic Payments, Payments, Product Development, Pricing, Strategic Thinking, Strategic Planning, Payment Card Processing, Financial Services, Mobile Payments, Executive Management, Internet Banking, Strategic Partnerships, CRM, IT Strategy, Start-ups, Credit, Leadership, Marketing, Sales, Marketing Strategy, Loans, Relationship Management, Six Sigma, Segmentation, Business Process..., Business Strategy, Cross-functional Team..., Portfolio Management, Competitive Analysis
Education
Antioch University-PhD Program in Leadership and Change 2011 — 2013
Doctor of Philosophy (Ph.D.)
Stanford University
Saint Joseph's University - Erivan K. Haub School of Business 2008 — 2010
Medaille College
Bachlor of Science
University of Pennsylvania
Master's of Science
PSCU September 2007 - Present
Education
Baker College of Allen Park
Associate's degree, Business Administration and Management, General
PSCU January 2015 - Present
State of Arizona - General Accounting Office April 2014 - January 2015
CUNA Mutual Group November 2007 - February 2014
American Express August 2005 - November 2007
Arizona State Credit Union June 2002 - August 2005
CCCS Southwest/Money Mgmt Intl November 1998 - June 2002
Bank of Arizona/Norwest April 1997 - November 1998
Conair Corporation November 1996 - April 1997
Skills
LeaderGuide Pro, Lectora, Microsoft Office, Learning Management..., Soft Skills, Project Management, Workshop Facilitation, Leadership, Management, Budget, Adult Education, Instructional Design, E-Learning, ADDIE, Training, Change Management, Strategic Planning, Public Speaking, Instructor-led Training, Leadership Development, Needs Analysis, Process Improvement, Vendor Management, Technical Training, Employee Engagement, WebEx, Insurance, Customer Service, Credit, Learning Management, OneNote, PowerPoint, Microsoft Word, Microsoft Excel, Call Centers, Program Management, Performance Consulting, Blended Learning, Training Delivery, Employee Training, Coaching, Budgets
Education
Capella University 2009 — 2010
PSCU January 2011 - Present
Planet Consulting September 2009 - May 2010
Town North Bank March 2007 - April 2010
First Data Corporation August 2004 - March 2007
First Data Voice Services August 2003 - July 2004
First Data Resources May 1995 - July 2003
Skills
Product Management, Business Analysis, SQL, Requirements Analysis, SDLC, .NET, Visio, Agile, SQL Server, Software Development, Strategic Planning, Databases, Data Warehousing, Business Intelligence, Data Analysis, Application Development, Business Management, Analysis, VB.NET, Management, Microsoft SQL Server, Process Improvement, Agile Methodologies, Leadership, Strategy, Vendor Management, Oracle, Software Project..., Requirements Gathering
Education
Creighton University 1994 — 1999
M.S., Information Technology Management
Wayne State College 1990 — 1993
B.S., Computer Information Systems
Kobie Marketing March 2015 - Present
PSCU June 2014 - March 2015
PSCU January 2013 - June 2014
PSCU April 2007 - January 2013
Ascent Healthcare Solutions December 2004 - March 2007
Associated Industries Insurance Services November 2000 - November 2004
Skills
SharePoint, SDLC, Requirements Analysis, Visio, Databases, Project Management, Requirements Gathering, Access, Financial Services, Business Intelligence, Software Documentation, SQL, Process Improvement, Business Requirements, Agile Methodologies, Software Development, Business Analysis, VMware, Quality Assurance
Education
Berklee College of Music 1993 — 1995
St. Petersburg Junior College 1990 — 1993
PSCU March 2013 - June 2013
PSCU February 2001 - March 2013
WebTank August 2000 - February 2001
AF/NAF United States Air Force August 1998 - August 2000
Mobilcom September 1996 - July 1998
United States Air Force August 1993 - January 1996
Skills
Multimedia, SharePoint, Visio, T-SQL, Business Objects, Business Analysis, Business Intelligence, Requirements Analysis, ETL, Access, Process Improvement, Citrix, SharePoint Designer, Software Documentation, Leadership, SDLC, Management, Active Directory, Enterprise Architecture, Vendor Management, Networking, Analysis, Information Technology, Business Process, Quality Assurance, Training, Requirements Gathering, Databases, Business Requirements, Software Development, Microsoft SQL Server, SQL, Crystal Reports, Integration, Software Project..., Disaster Recovery, Agile Methodologies, Data Warehousing, Data Modeling, PMP, IT Strategy, MS Project, IIS, Solution Architecture, SOA, IT Management, ITIL, PMO, Electronic Payments, Oracle
Education
University of Phoenix 2005 — 2007
MIS/M, Information Systems/IT
University of South Florida 1995 — 1996
B.S., Business Management
University of South Florida 1995 — 1996
B.S., Management Information Systems
Community College of the Air Force 1988 — 1989
A.A.S., Electronic Systems Technology
PSCU November 2012 - April 2015
FIS March 2007 - November 2012
FIS December 2001 - February 2007
SouthTrust Bank October 2000 - December 2001
SouthTrust Bank April 1999 - October 2000
Athens First Bank and Trust December 1997 - April 1999
MidSouth Brokerage, Inc November 1996 - December 1997
MidSouth Brokerage, Inc. September 1994 - November 1996
Barnett Bank Of Jacksonville January 1994 - August 1994
Barnett Bank Of Jacksonville June 1993 - January 1994
Skills
Executive Management, Business Strategy, Sales Strategy, Strategic Planning, Business Process..., Product Management, Business Development, Strategic Sales Plans, Business Analysis, Sales Operations, SDLC, Requirements Analysis, Retail Banking, IT Strategy, Cross-functional Team..., Salesforce.com, Strategic Leadership, Enterprise Software, Enterprise Architecture, Program Management, CRM, Integration, Software Project..., Sales Engineering, Business Intelligence, Banking, Team Leadership, Team Management, Leadership, Product Marketing, Vendor Management, Go-to-market Strategy, Analytics, Management
Education
Emory University - Goizueta Business School 2001 — 2003
Master of Business Administration (MBA), Industry and Competitive Analysis
Georgia Graduate Banking School 2000 — 2001
University of Georgia, Banking Administration
University of Georgia - Terry College of Business 1993 — 1998
BBA, Finance, Marketing
Allied Barton March 2007 - Present
CBS Radio August 2008 - December 2008
Facs, Inc. August 2006 - December 2006
Cox Radio May 2006 - August 2006
PSCU January 2000 - December 2005
Skills
Social Media
Education
Georgia State University - J. Mack Robinson College of Business 2007 — 2008
Bachelor of Business Administration (B.B.A.), Marketing
PSCU September 2007 - Present
Michigan Schools and Government Credit Union 2000 - 2005
Credit Union ONE October 1992 - October 2000
Skills
Banking, Customer Service, Loans, Call Centers, Process Improvement, Credit, Leadership, Training, Consumer Lending, Credit Cards, Financial Services, Credit Unions, Team Building
Education
Baker College Business and Corporate Services 2002 — 2004
Bachelor of Business Administration (BBA), Business Administration and Management, General
Coors Credit Union November 2012 - Present
WyHy Federal Credit Union January 2009 - November 2012
PSCU April 2008 - January 2009
Credit Union Association of Colorado April 2007 - April 2008
Norlarco Credit Union 2002 - 2007
Norlarco Credit Union/Public Service Credit Union 2002 - 2007
Skills
Loans, Banking, Financial Analysis, Credit, Budgets, Accounting, Strategic Planning, Mortgage Lending, Consumer Lending, Finance, Customer Service, Risk Management, Credit Analysis, Executive Management, Financial Services, Leadership, Management, Team Building
Education
Colorado State University 1997 — 2000
Bachelor's of Science in Business Administration, Computer Information Systems
Brunswick High School 1993 — 1997
PSCU October 2012 - Present
PSCU December 2010 - September 2012
PSCU 2005 - 2010
PSCU 2003 - 2005
PSCU 2001 - 2003
PSCU 1997 - 2001
Bank-Fund Staff 1987 - 1997
Skills
Budgets, Leadership, Vendor Management, Risk Management, Forecasting, SDLC, Training, Time Management, Credit Unions, Customer Service, Product Development, Credit, Account Management, Debit Cards, Customer Retention, Sales, Contract Negotiation, Financial Analysis
Education
Boston College 1983 — 1987
Bachelor of Arts
Hingham High School
PSCU April 2015 - Present
eMason, Inc. December 2011 - Present
Clarifire March 2013 - April 2015
eMason, Inc. September 2009 - December 2011
Taylor, Bean & Whitaker February 2004 - August 2009
Skills
SDLC, Software Documentation, Business Analysis, Management, Requirements Analysis, Visio, Quality Assurance, Testing, Integration, Training, Analysis, Agile Methodologies, SharePoint, Project Management, Leadership, Troubleshooting, Microsoft SQL Server, XML, Scrum
Education
Florida State University 2000 — 2002
PSCU February 2013 - Present
MasterCard July 2009 - December 2012
ICBA August 2005 - July 2009
TSYS May 1997 - July 2005
BDM Federal, Inc. June 1996 - May 1997
Skills
Product Management, Account Management, Contract Negotiation, Marketing, Debit Cards, Electronic Payments, Relationship Mgmt, Building Relationships, Strategic Planning, Financial Services, Project Management, Management Consulting
Education
University of Maryland University College 2007 — 2008
MBA
Florida Institute of Technology 1992 — 1996
B.S., Computer Engineering
PSCU April 2015 - Present
PSCU Financial Services December 2001 - April 2015
Education
St. Petersburg College 2010 — 2013
Elementary Education Certification
Syracuse University 1983 — 1984
MA, Internaltional Relations
Allegheny College 1979 — 1983
Bachelor of Arts, Political Science
Uskudar Amerikan Lisesi 1972 — 1979
High School
Get Ur Stuff Organized July 2015 - Present
PSCU August 2012 - September 2014
Catalina Marketing April 2011 - August 2012
PSCU Financial Services October 2005 - April 2011
Certegy November 2001 - October 2005
Certegy 2001 - 2005
National Government Services October 1985 - August 2001
Empire Blue Cross Blue Shield 1985 - 2001
Empire Medicare Services 1985 - 2001
Skills
SharePoint, Visio, Process Improvement, Risk Management, Project Management, MS Project, Program Management, Microsoft Office 2010, CA Clarity, Project Planning, Project Delivery, SDLC, Leadership, Management, Access, Office 2010, PMP, PMO, Business Analysis, Project Portfolio..., Requirements Analysis, Software Documentation, Requirements Gathering, Vendor Management, Business Intelligence, Integration
Education
Columbia College 1998 — 2001
Bachelor of Science (BS), Computer Information Systems
Onondaga Community College 1980 — 1982
AAS, Computer Science
PSCU May 2011 - Present
PSCU Financial Services October 2007 - May 2011
Price Waterhouse Coopers May 2004 - September 2007
PricewaterhouseCoopers 2000 - 2007
Skills
Oracle, Data Warehousing, Database Security, ETL, Data Modeling, Oracle RAC, SQL, PL/SQL, SDLC, Data Warehouse..., Databases, Solaris, Dimensional Modeling, Database Administration, Database Design, Enterprise Architecture, Business Intelligence, Data Integration, IT Strategy
Education
Cardinal Stritch University
Waukesha County Technical College 1982 — 1985
Computer Science
Brookfield East High School 1977 — 1980
Diploma
New York Life Insurance Company November 2014 - Present
PSCU June 2011 - November 2014
PSCU Financial Services May 2006 - May 2011
PSCU February 2002 - May 2006
US Army 1998 - 2001
Skills
Mobile Banking, Mobile Payments, Mobile Technology, Mobile Devices, Mobile Applications, Mobile Design, Strategic Planning, Business Strategy, Strategic Thinking, Strategic Partnerships, Strategic Communications, Payments, Payment Systems, Payment Cards, Payment Industry, Payment Services, Electronic Payments, Loyalty Programs, Gamification, Mobile Commerce, Multi-Channel Commerce, Mobile Wallets, Project Planning, Project Management, Project Coordination, Project Portfolio..., Project Delivery, Agile Project Management, Scrum, PMI, PMP, CSM, Agile Methodologies, NFC, Debit Cards, Credit Cards, E-payments, Payment Card Processing, Business Analysis, Cloud Computing, Product Development, Cards, Financial Services, E-commerce, Credit Unions, Relationship Management, Merchant Services, Solutions Marketing, Executive Management, Gift Cards
Education
Central Michigan University
Master of Science (M.S.), Business Administration, Information Resource Management
Saint Leo University
Bachelor of Arts (BA), Business Administration, Computer Information Systems
PSCU April 2014 - Present
PSCU Financial Services 2005 - April 2014
PSCU Financial Services February 2002 - November 2004
Capital One January 2001 - December 2001
Skills
Credit Cards, Financial Analysis, Banking, Risk Management, Financial Services, Credit, Business Analysis, Analysis, Internal Audit, Strategic Financial..., Financial Reporting, Forecasting, Executive Management, Internal Controls, Financial Modeling, Process Improvement, Business Intelligence, Debit Cards, Essbase, Management, Product Management, Transaction Processing, Portfolio Management, Mergers & Acquisitions, Financial Planning, Accounting, Managerial Finance, Payment Card Processing
Education
University of South Florida 2001 — 2003
MBA, Advanced Finance
Ikonomièeski universitet, Varna 1991 — 1996
BS, Accounting
University of Pennsylvania - The Wharton School
Mergers & Acquisition Executive Education
PSCU July 2011 - Present
Highwinds January 2010 - May 2011
AT&T September 2008 - December 2009
DHL September 2007 - July 2008
2Wire April 2006 - June 2007
Skills
Cisco Routers, Microsoft Word, Windows 7, KVM Switches, Gentoo Linux, Linux, Mac OS X, Solarwinds, Uptime, TIMS, SharePoint, Customer Satisfaction, Software Documentation, Technical Support, Troubleshooting, Active Directory, OS X, Networking, Windows, Data Center, Servers, Operating Systems, Call Centers, VoIP, XP, Team Leadership, HTML, Microsoft Office, Routers, Hardware, Firewalls, Cisco Technologies, CCNA, Switches, VPN, Ethernet, Software Installation, Disaster Recovery
Education
Estrella Mountain Community College 2012 — 2014
University of Phoenix 2007 — 2009
AA Computer sciences: Networking
Millennium High School 1997 — 2002
PSCU January 2001 - Present
Hofstra University 1997 - 2000
Skills
SDLC, SharePoint, Visio, Business Analysis, Process Improvement, Enterprise Architecture, Business Intelligence, Disaster Recovery, Requirements Analysis, Requirements Gathering, Vendor Management, Agile Methodologies, Data Center, Troubleshooting, Integration, Software Documentation, IT Strategy
Education
Hofstra University 1990 — 1995
BA, Music/education
PSCU July 2014 - Present
PSCU March 2012 - July 2014
PSCU Financial Services February 2008 - March 2012
PSCU August 2005 - February 2008
Bank One 2003 - 2005
Skills
Credit Cards, Credit, Debit Cards, Relationship Management, Banking, Financial Services, Vendor Management, Account Management, Customer Service, Portfolio Management, Call Center, Loans, Customer Retention, Salesforce.com, CRM, Customer Satisfaction, Retail Banking, Sales Management, Business Development, Marketing, SAS, Data Mining, Microsoft Excel, Analytics, Data Analysis, Portfolio Performance..., Leadership, Call Centers
Education
Elgin Community College 2003 — 2005
Arts
Rio Salado College
Computer/Information Technology Administration and Management
PSCU September 2009 - Present
Bay Gulf Credit Union October 2002 - July 2008
Pinellas County Teachers Credit Union November 1997 - June 2002
Skills
Financial Analysis, Risk Management, Portfolio Management, Credit Analysis, Financial Modeling, Investments, Accounting, Financial Reporting, Commercial Banking, Finance, Business Analysis, Marketing
Education
Saint Bonaventure University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
State University of New York at Binghamton
Master of Business Administration (MBA), Finance, General
PSCU March 2014 - Present
US Airways (America West Airlines) November 1996 - March 2014
State of Indiana 1979 - 1984
Skills
Curriculum Development, Instructor-led Training, ADDIE, Course Development, Training, Instructional Design, Coaching, E-Learning, Research, Leadership Development, Public Speaking, Adult Education, Staff Development, Curriculum Design, Technical Writing, Training Delivery, Blended Learning
Education
University of Phoenix 2006 — 2007
Masters, Education - Curriculum/Instruction
Indiana University Bloomington 1976 — 1979
B.A., Journalism, History, Political Science
Corelation, Inc. April 2013 - Present
PSCU April 2012 - March 2013
Symitar, A Jack Henry & Associates Company January 2010 - April 2012
Symitar April 1992 - December 2010
Symitar April 1987 - April 1992
Skills
Product Management, Business Development, Banking, E-commerce, Solution Selling, Enterprise Software, Financial Services, Salesforce.com, SaaS, Business Analysis, Risk Management, Software Project..., Vendor Management, Professional Services, Process Improvement, Executive Management, SDLC, CRM, Quality Assurance, Strategic Planning, Sales Management, Software Development, Management, Sales Operations, Sales, Project Management
Education
Azusa Pacific University 1983 — 1985
B.A., Business Administration
California Polytechnic State University-San Luis Obispo 1981 — 1982
Industrial Arts
PSCU October 2013 - Present
Profit Locator 2015 - 2015
Professional Pricing Society 2002 - 2015
Meijer February 2012 - September 2013
Meijer October 2010 - February 2012
Hertz/Advantage October 2009 - December 2010
Oriental Trading Company 2008 - 2009
Pamida Stores Operating Co., LLC and First National Bank Omaha 2006 - April 2008
DataTach LLC 2000 - 2008
The Home Depot August 2005 - May 2006
Skills
Analytics, Forecasting, Pricing, Analysis, Pricing Strategy, E-commerce, Management, Marketing, Strategy, Leadership, Segmentation, Competitive Analysis, Merchandising, Contract Negotiation, Retail
Education
Bellevue University 2007 — 2009
Bachelor of Science, Business Administration and Marketing
University of Wisconsin-Milwaukee - Lubar School of Business
BBA, Business Administration, Marketing
PSCU May 2010 - Present
Talk Fusion December 2008 - Present
Education
Central Connecticut State University 1975 — 1978
PSCU April 2013 - Present
PSCU Financial Services July 2010 - Present
PSCU Financial Services March 2009 - July 2010
Volkswagen of America February 2006 - March 2009
Delphi Automotive Systems 2001 - 2006
Automotive Technical Resources, Inc. February 1998 - October 2001
Skills
Process Improvement, Vendor Management, Visio, Requirements Analysis, SharePoint, PMP, Call Center, Software Documentation, Product Management, Business Intelligence, MS Project, Team Building, Requirements Gathering, Certified Project..., .NET, Agile Methodologies, Management, Change Management, Scrum, Business Process, Software Development, Leadership, PMO, Cross-functional Team..., Call Centers, Six Sigma, Analysis, Microsoft Project, Project Management
Education
Walsh College of Accountancy and Business Administration 2006 — 2009
MS, Business Information Technology
Baker College Business and Corporate Services 2002 — 2004
BS, Business Administration
PSCU February 2013 - Present
PSCU Financial Services February 2012 - February 2013
myMatrixx February 2010 - February 2012
Keystone Group Holdings September 2007 - February 2010
Bay Gulf Credit Union July 2000 - March 2007
William R. Hough & Co. 1998 - 2000
Suncoast Schools FCU 1992 - 1998
Education
Bentley College 1985 — 1989
Bachelor of Science (B.S.), Accountancy
Transamerica Financial Advisors, Inc. November 2013 - Present
PSCU June 2010 - August 2013
Broder Bros., Co. March 2005 - October 2008
Skills
Call Center, Credit Cards, Outlook, Customer Service, Credit, Call Centers, Customer Experience, Project Management, Coaching, Training, Contact Centers, Technical Support
Education
Central Florida Institute 2005 — 2005
Certificate, Accredited Claims Adjuster
Washington College 1980 — 1984
Bachelor of Arts (B.A.), American Studies
LCH Business Solutions July 2012 - Present
PSCU January 2012 - June 2012
PSCU June 2011 - June 2012
Danka Office Imaging April 2007 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Teaching, Call Centers, Customer Satisfaction, Program Management, Sales, Time Management, Leadership, Management, Process Improvement, Training
Education
Cosumnes River College 1994 — 1997
Accounting and Business/Management
Heald College 1990 — 1992
Specialist Diploma, Accounting and Business/Management
Spatial Networks, Inc. February 2015 - Present
PSCU January 2005 - September 2014
Automotive Adsource, Inc. April 2003 - September 2004
CBS Radio (Formerly Viacom/Infinity Broadcasting/CBS) March 1999 - April 2003
iHeartMedia, Inc. (Formerly Clear Channel Broadcasting/Jacor Broadcasting/Gannett Broadcasting) June 1994 - March 1999
Bank of America (formerly NationsBank/Boatmen's Trust Company) September 1993 - April 1994
Engen October 1992 - June 1993
Smith & Milton October 1991 - September 1992
Westlake Hardware April 1990 - July 1991
Howe & Company CPA's July 1989 - January 1990
Skills
Accounting, Financial Reporting, Analysis, Budgeting, Forecasting, Accounts Payable, Compliance, Accounts Receivable, General Ledger, Internal Controls, Financial Analysis, Asset, Executive Management, GAAP, Preparation, Capital, Variance Analysis, Excel, Cash Flow, Fixed Assets, Financial Modeling, Cost Accounting, Reconciliation, Financial Accounting, Accruals, Payments, Account Reconciliation, Journal Entries, Revenue Recognition, Lawson, US GAAP, Financial Planning, Reconciliations, Financial Control, Microsoft Office, Financial Management, Process Improvement, Variances, Payroll, Expenses, Documentation, Managerial Finance, Access, Microsoft Excel, Movex, Internal Audit
Education
Drury University 1985 — 1989
Bachelor of Arts (B.A.), Accounting and Business/Management, 3.5
Lawrence Hutchins July 2012 - Present
PSCU June 2010 - June 2012
Danka Office Imaging April 2007 - February 2010
Skills
Coaching, Public Speaking, Teaching, Customer Service, Social Media, Strategic Planning, Microsoft Office, Event Planning, Editing, Team Building, Research, Staff Development, Leadership Development
Education
Cosumnes River College 1994 — 1997
Heald College 1990 — 1992
Accounting and Business/Management
PSCU February 2015 - Present
PSCU January 2010 - January 2015
PSCU Financial Services January 2005 - December 2009
Education
University of Chicago Law School 1983 — 1986
JD, Law
Duke University 1979 — 1983
BA, Economics and Political Science
Resource Property Management June 2012 - Present
First Advantage April 2006 - October 2011
2006 Staffing Now December 2005 - April 2006
2005 NAS May 2005 - September 2005
PSCU October 2000 - April 2005
Skills
Salesforce.com, Customer Service, Contract Management, Filing, Microsoft Office, Time Management, Account Management
Education
Eckerd College 2011 — 2014
Pursuing Bachelors of Arts (B.A.), Creative Writing
St. Petersburg College 2006 — 2011
Associate of Arts (A.A.), General / Mass Communications / Creative Writing
PSCU January 2003 - Present
Little Caesars March 1995 - February 2002
Education
Henry Ford Community College
no, Business
PSCU May 2015 - Present
United States Marine Corps June 2007 - Present
Jacksons Food Stores October 2013 - May 2015
World Market August 2010 - April 2013
Ebisu Sushi & Grill January 2009 - August 2010
Fry's Signature store January 2007 - June 2007
McMurry Publishing Inc June 2006 - August 2006
McMurry Publishing Inc June 2006 - August 2006
Burger King June 2005 - May 2006
Skills
fluent in French, Customer Service, Food Service, Leadership, Military, Inventory Management, Cooking
Education
Collins College 2010 — 2013
HS 2001 — 2007
PSCU 2012 - 2013
Skills
Policy, Process Improvement, Recruiting, Performance Management, Human Resources, Personnel Management, Employee Relations, Organizational..., Employee Engagement, Employee Benefits, Workforce Planning, FMLA
Education
Columbia Southern University 2010 — 2011
Master's degree, Human Resources Management/Personnel Administration, General, A
PSCU 2013 - Present
Xerox August 2011 - November 2012
Charles W. McGrath, Jr., CPA January 2009 - May 2009
PetSmart via All About People January 2008 - January 2009
Colorado Springs Mortuary and Cremation Services February 2005 - November 2007
Discover Financial Services February 2001 - January 2005
Skills
Microsoft Office, Customer Service, Troubleshooting, Process Scheduler, Retail, Customer Satisfaction, Outlook, Software Documentation, Data Entry, Team Leadership
Education
Virginia Commonwealth University 2009 — 2010
Bachelor’s Degree, Criminal Justice
Glendale Community College
Associates Degree, Anthropology
PSCU June 2006 - Present
Skills
Sales&Marketing, Business to Business..., Negotiation, Underwriting, Customer-focused, Military Skills, Managerial
Education
Ashford University 2008 — 2013
Bachelor of Arts (B.A.), PUBLIC RELATIONS/MARKETING MINOR-LOGISTICS MANAGEMENT
PSCU August 2011 - Present
Regence BlueCross BlueShield October 2008 - May 2010
Silver Dollar Casino February 2003 - March 2008
Education
Alvin Community College 1993 — 1994
Federal Way High School 1988 — 1991
PSCU June 2009 - Present
GTE Financial September 2004 - June 2009
BI-LO Winn Dixie Stores July 1998 - January 2006
Education
Florida State University - College of Business 2000 — 2004
Bachelor's degree, Hospitality Administration/Management
PSCU September 2010 - Present
Hargray Communications January 2007 - August 2010
Table Top Telephone May 2003 - December 2007
Bell Laboratories May 1985 - October 2002
Education
Florida Institute of Technology 2011 — 2013
Master's degree, Information Technology
Armstrong Atlantic State University 2008 — 2010
Bachelor's degree, Information Technology
Purdue University Calumet 1982 — 1985
Associate's degree, Electrical, Electronic and Communications Engineering Technology/Technician
PSCU March 2007 - Present
Skills
Call Centers, Process Improvement, Credit, Quality Assurance, Debit Cards, Bill Payment, Fraud, Help Desk Support, Customer Service, Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Credit Cards, Medical Billing, Supervisory Experience, Business Analysis
Education
Howard Community College 1995 — 1996
Pre-Medicine/Pre-Medical Studies
PSCU July 2007 - Present
Education
Everest University-Brandon 2011 — 2013
Associate's Degree, Criminal Justice and Corrections
PSCU November 2010 - Present
Skills
Management, Marketing Communications, Event Planning, Customer Service, Leadership, Project Management, Banking, Broadcast Television, Creative Writing, Radio Promotions, Leadership Development, Project Planning, Problem Solving, Organization Skills
Education
Eastern Michigan University 2004 — 2008
Bachelor’s Degree, Communication and Media Studies
Specs Howard School of Media Arts 2000 — 2002
Certificate in Broadcasting Audio and Visual, Radio and Television Broadcasting Technology/Technician
Fireside Norterra Community Center February 2012 - Present
PSCU January 2011 - February 2012
Desert Schools Federal Credit Union January 2010 - January 2011
Desert Schools Federal Credit Union January 2008 - January 2011
Education
Arizona State University 2007 — 2014
Secondary Education and Teaching
Regions Financial Corporation February 2015 - Present
PNC January 2014 - February 2015
PSCU July 2013 - December 2013
Toys R Us August 2010 - July 2013
Education
Community College of Allegheny County 2008 — 2009
Business Administration & Finance
California University of Pennsylvania 2007 — 2007
Accounting
PSCU July 2015 - Present
Skills
HTML, CSS, Linux, TCP/IP, OSI Model, Computer Network..., JavaScript, Hubs, Bridge, Switches, Routers
Education
ITT Technical Institute-Dearborn 2014 — 2018
Bachelor’s Degree, Software Development/Cyber Security, 4.0