Servpro Industries
Servpro is a franchisor of fire and water cleanup and restoration franchises in the United States and Canada. The franchise system provides localized services as well as large scale disaster recovery. It is headquartered in Gallatin, Tennessee. Headquarters: Gallatin, TN CEO: Susan (Sue) Steen (1995–) Founded: 1967 Number of employees: 450 Number of locations: 1,700 Founders: Ted Isaacson, Doris Isaacson
Servpro Industries List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Servpro Industries. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Servpro Industries Employees
Servpro Industries June 2011 - Present
Renal Advantage Inc. August 2007 - June 2011
Renal Advantage Inc. August 2005 - April 2007
Dell Computers 2003 - 2005
Skills
Management, Software Development, Hardware, Help Desk Support, Process Improvement, Customer Service, Team Building, Software Documentation, Vendor Management, Team Leadership, Healthcare Information..., Training, Active Directory, Strategic Planning, Business Analysis, Disaster Recovery, Leadership, Microsoft Office, Troubleshooting, SharePoint
Education
Middle Tennessee State University 2008 — 2011
Business Management
Clothes Call July 2014 - Present
Servpro Industries February 2012 - June 2014
Skills
Marketing, New Business Development, Advertising, Advertising Sales, Sales, Sales Process, Direct Sales, Sales Presentations, Networking, Business Networking, B2B Marketing, B2B Sales, Organizational..., Marketing Event Planning, Events Coordination
Education
American College 1988 — 1990
Interior Design
Princeton Auto Center November 2014 - Present
Servpro Industries January 2014 - Present
The Dwyer Group 2011 - 2013
Steamatic, Inc. October 1994 - March 2011
U.S. Air Force February 1985 - December 1992
Skills
Management, Training, Continuing Education, Operations Management, Sales Management, Marketing Management, Personnel Management, Operations Consultant, Account Management, Marketing, Budgets, Small Business, Business Development
Education
The University of North Dakota 1988 — 1990
MS in Education, Education and Training
California State University at Fresno 1983 — 1985
ROTC, US Air Force Officer Training
Servpro Industries March 2014 - 2015
Achieve Medical Weight Loss August 2013 - September 2014
Private Family Care 2012 - 2012
Watersprings Ranch 2010 - 2012
LearningRx October 2006 - November 2010
Skills
Childcare, Child Development, Social Services, Early Childhood..., Community Outreach, Cpr Certified, Non-profits, Event Planning, Public Speaking, Microsoft Office, Psychology, Customer Service, Microsoft Word, Family Services, PowerPoint, Staff Development, Teaching, Higher Education, Training, Fundraising, Time Management, Volunteer Management, Curriculum Development, Leadership Development, Sales, Data Entry, Youth Development, Parent Education, Learning Disabilities, Volunteering, Social Networking, Tutoring, Management, Nonprofits, Crisis Intervention, Team Building, Marketing
Education
Middle Tennessee State University 2001 — 2005
Bachelor's degree, Emphasis in Early Childhood Education/Psychology
HealthTrust Purchasing Group July 2013 - Present
HealthTrust Purchasing Group (contractor via TEKsystems) April 2013 - July 2013
Servpro Industries March 2010 - April 2013
Servpro Industries June 2008 - March 2010
IT consultant Self Employed June 2007 - October 2009
United Methodist Communications July 2007 - June 2008
Embraer Aircraft Maintenance Services, INC July 2007 - May 2008
TransCend Healthcare Inc September 2007 - January 2008
Embraer Aircraft June 1992 - June 2007
Cambridge Online Systems January 1991 - February 1992
Skills
ERP, Microsoft Office, PBX, Windows, Vendor Management, Software Implementation, Large Scale Deployments, Data Center, Software Project..., IT Management, IT Strategy, Barcode Scanning, Active Directory, Budgets, Project Planning, Software Development, Business Process, Strategic Planning, Management, Business Analysis, Team Building, Process Improvement, Analysis, Team Leadership, Change Management, Training, Security, Quality Assurance, Networking, Leadership, Outsourcing, Scrum, Integration, SAP, Program Management, Agile Project Management, Barcode, Agile Methodologies
Education
The University of Huddersfield 1977 — 1981
Computing in Business (2.1), Computing, Business Studies
Freedom Recovery Services February 2010 - Present
Servpro Industries January 2009 - January 2010
Blackmon-Mooring April 2001 - December 2009
Skills
Building Strong..., Emergency Services, Customer Service, Customer Satisfaction, Water Damage Restoration, Fire Damage Restoration, Fire Restoration, Flood, Flooring, Indoor Air Quality, Account Management, Asbestos, Business Development, Carpet, Carpet Cleaning, Claim, Claims Management, Commercial Insurance, Commercial Lines, Construction, Contract Negotiation, Contractors, Customer Retention, Demolition, Expert Witness, Fire Management, Insurance, Liability, Management, Marketing, Marketing Strategy, Mitigation, Mold, Mold Remediation, Negotiation, New Business Development, Operations Management, Process Scheduler, Property & Casualty..., Property Damage, Remediation, Renovation, Residential Homes, Restoration, Roofers, Sales, Sales Management, Small Business, Strategic Planning, Team Building
Education
Trinity High School 1987 — 1990
Tarrant County College
Servpro Industries December 2014 - Present
SERVPRO OF FAYETTE CO. April 2011 - December 2014
Farmers Insurance October 1990 - March 2011
Skills
Renovation, Contract Negotiation, Strategic Planning, Custom Homes, Contract Management, Value Engineering, Budgets, Carpentry, New Business Development, Team Building, Bathrooms, Negotiation, Decks, Restoration, Property & Casualty..., Water Damage, Mold Remediation, Insurance, Small Business, Fire Restoration, Mold, Carpet, Flooring
Education
The University of Memphis 1983 — 1988
Bachelor of Business Administration (BBA), Transportation and Materials Moving/ Marketing
Intermedix May 2015 - Present
Vitera Healthcare Solutions August 2011 - May 2015
Servpro Industries June 2007 - August 2011
MedcomSoft May 2006 - March 2007
HealthPort Technologies May 2003 - May 2006
Skills
Revenue Cycle Management, Healthcare Information..., EHR, Healthcare, New Business Development, Practice Management, Team Building, Healthcare Industry, Sales, Enterprise Software, Strategic Planning, Account Management, EMR, Process Improvement
Education
Lewis University
BA, Finance
Servpro Industries June 2013 - Present
Express Scripts January 2012 - December 2012
Panera Bread March 2011 - January 2012
CMYK Printing November 2003 - March 2011
Line & Tone Group 1996 - 2003
The Graphic Center 1991 - 1996
Skills
Print Production, Typography, Direct Mail, Email Marketing, Advertising, Print, Graphic Design, Brochures, Marketing, Online Marketing, InDesign, Mac, Sales, Direct Marketing, Digital Media, Pre-press, Print Management, SEO, Logo Design, Adobe Creative Suite, Marketing Communications, Layout, Social Media, Leadership, Brand Development, Brand Management, Social Media Marketing, Networking, Customer Service, Disaster Recovery, Environmental Awareness, Lead Generation, Microsoft Office, New Business Development, Strategic Planning, Strategic Partnerships, Newsletters, Trade Shows, Integrated Marketing, Editing, Copywriting, Training, Mold Remediation, Industrial Cleaning
Education
Rowan University 1978 — 1979
M.A.
Rowan University 1974 — 1978
B.A.
East Brunswick High School 1971 — 1974
Triumph Aerospace November 2013 - Present
Servpro Industries March 2007 - December 2009
Retired May 1982 - December 2006
Skills
Contract Management, Leadership, Program Management, Team Building, Process Improvement, Training, Employee Relations, Military, Human Resources, Operations Management, Continuous Improvement, Performance Management, Software Documentation, Team Leadership, Vendor Management, Process Scheduler, Customer Service, Management, Root Cause Analysis, Aerospace, Lean Manufacturing, Strategic Planning
Education
University of Tennessee 1972 — 1977
Master of Business Administration (MBA)
Tennessee Technological University 1965 — 1970
Bachelor of Science (BS), Industrial Technology/Technician
Servpro Industries November 2012 - September 2014
Servpro Industries April 2012 - November 2012
Patton Roberts, PLLC November 2010 - February 2012
Bridal Castle August 2009 - November 2010
Skills
Business Process, Daily Operations..., Small Business, Inventory Management, Customer Service, Marketing, Product Marketing, Sales Operations, Sales Management, Business Relationship..., Problem Solving, Problem Analysis, Sales Process, Business Solution, Public Relations, Customer Service..., Long-term Customer..., Marketing Strategy, Marketing Communications, Social Media Marketing
Education
Texas A&M University-Texarkana 2008 — 2012
Bachelor of Business Administration (B.B.A.), Marketing
Texarkana College 2007 — 2009
Associate of Arts (AA), Business Administration and Management, General
HCA April 2015 - Present
HCA March 2014 - April 2015
Independent HR Consulting 2013 - 2014
XMi Human Resource Solutions March 2013 - October 2013
Servpro Industries May 2012 - March 2013
Vanguard Healthcare Services, LLC August 2011 - February 2012
Community Educations Partners November 2010 - August 2011
Linatex Corporation of America February 2007 - March 2010
Dollar General Corporation January 2006 - February 2007
Access Car Rental October 2002 - December 2005
Skills
Payroll Processing, Administration, Supervisory Skills, Microsoft Office, Employee Relations, Human Resources, Training, Payroll, Recruiting, Employee Benefits, Benefits Administration, New Hire Orientations, FMLA, Personnel Management, Workers Compensation, Employee Handbooks, Onboarding, Interviews, HR Policies, ADP Payroll, Job Descriptions, Employee Wellness, Team Building, Performance Management, Background Checks, Hiring, Consulting, System Administration, HRIS, Labor Relations, Employee Engagement, Employee Training, HR Consulting, I-9 Compliance, Benefits Negotiation, Open Enrollment, Employee Orientations, Leave of Absence, Talent Acquisition, Applicant Tracking..., Policy, Employment Law, Succession Planning, Talent Management, Screening Resumes, Compensation, Exit Interviews, Organizational..., Performance Appraisal, Leadership Development
Education
Gallatin Senior High 1987 — 1991
Middle Tennessee State University
of a Bachelor, Professional Studies; Organizational Leadership
Utah Valley State College
business management and Elementary Education
Servpro of Sevier, Jefferson & Cocke Co. July 2015 - Present
Servpro Industries 2009 - Present
Noah's Flood Restoration 1999 - 2001
Skills
Operations Management, Customer Service, Microsoft Office, Team Building, Leadership, Marketing, Sales, Process Scheduler, New Business Development, Budgets
Education
United States Navy 1983 — 1987
Honorable Discharge, Amphibious assault unit
Louisiana Tech University 1982 — 1984
Business Administration and Management, General
Self-employed January 2014 - Present
Servpro Industries January 2012 - January 2014
National Restoration January 2010 - January 2012
Skills
Water Damage Restoration, Fire Restoration, Mold Remediation, Carpet Cleaning, Biohazard, Custom Remodeling, New Home Construction, Floor Cleaning
Education
Ozarks Technical Community College 2007 — 2009
Associate's degree, Business, Management, Marketing, and Related Support Services
Kickapoo High School 2006 — 2007
Dietsch Werks September 2014 - Present
Servpro Industries May 2014 - September 2014
Precision Repair Network May 2013 - May 2014
TransPerfect December 2010 - May 2013
Champion Sidecars July 2011 - June 2012
Interpreters Unlimited, Inc. April 2008 - August 2010
In-Fusio April 2006 - November 2009
EPS Digital January 2004 - April 2006
Skills
Automotive, Computer Hardware, Computer Network..., Microsoft Operating..., Open Source Software, Mobile Devices, Field Work, Automotive Repair, Android, Clerical Work, Transcription, Localization, Linguistics, Quality Assurance, Interpreting, Multilingual, iOS, Mac OS, Technical Translation, Windows Vista, Foreign Languages, Translation, Video Games, Medical Transcription, Technical Documentation, FileMaker, iPhone, Spanish-English, Windows XP, Online Research, Testing, Windows 7, Language Teaching, Technical Writing, Windows, Internet Explorer, Network Administration, Database Administration, Spanish, Troubleshooting, Computer Repair, FrontPage, Terminology, Sales, Management, Customer Service, Microsoft Word, Microsoft Excel, Microsoft Office, Outlook
Education
Santiago Canyon College 2006 — 2008
Associate of Arts (AA), Management Information Systems, General
SEKO Logistics October 2014 - Present
SEKO Logistics October 2014 - Present
America's Health Team December 2012 - October 2014
ECI Defense Group March 2008 - August 2012
The Sholl Group (Green Giant Fresh) February 2007 - February 2008
Servpro Industries July 2004 - February 2007
Associated Wholesale Grocers 2002 - 2004
Skills
Leadership, Business Process, Sales Management, Marketing, Strategic Planning, Enterprise Software, Negotiation, Contract Negotiation, Sales, Budgets, CRM, Leadership Development, Change Management, Team Building, Employee Training, Customer Service, Business Development, Management, Recruiting
Education
David Lipscomb University 1976 — 1980
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Standard Insurance Agency July 2012 - Present
Worley Catastrophe Response, LLC September 2011 - July 2012
Sam's Burger Joint March 2011 - July 2012
Studio 2410 Sports Photography November 2010 - August 2011
Klecka Electric Company November 2010 - May 2011
Servpro Industries March 2010 - November 2010
Liberty Mutual Insurance October 2008 - March 2010
BCBG Max Azria May 2007 - May 2008
Anne Klein July 2006 - January 2007
Cowgirls Unlimited August 2004 - February 2006
Skills
Management, Marketing, Sales, Customer Service, Training, Sales Management, Insurance, Event Planning, Customer Satisfaction, Claim, Account Management, Team Building, Operations Management, Budgets, Selling, Contract Negotiation
Education
Texas State University 2006 — 2008
B.B.A, Marketing
Northwest Vista College 2004 — 2006
Associates in Business Administration, Business Administration
Communications Arts 2000 — 2004
High School Diploma, Communications
Servpro Industries June 2014 - Present
Tennessee Hospital Association March 2011 - June 2014
GreenBank June 2007 - March 2011
GreenBank June 2010 - August 2010
Skills
Microsoft Office, Outlook, Microsoft Excel, PowerPoint, Microsoft Word, Banking, Customer Service, Accounting, Meeting Planning, Data Entry, Administrative..., Project Planning, Problem Solving, Event Planning, Team Building, Hospitals, Spreadsheets, Office Management, Teamwork, Office Administration, Administrative...
Education
Middle Tennessee State University 2008 — 2010
B.B.A., Business Management
Volunteer State Community College 2006 — 2008
University Studies/Business Management
Gallatin High School 2002 — 2006
High School Diploma
Hayden Consulting Engineers June 2014 - Present
Smith College September 2011 - May 2014
Smith College August 2010 - May 2014
Hayden Consulting Engineers June 2013 - August 2013
Catalyst Foundation June 2012 - August 2012
Hays Farm June 2005 - August 2012
Servpro Industries June 2010 - August 2010
Skills
Civil Engineering, AutoCAD, Microsoft Office, Matlab, Engineering, Leadership, Public Speaking, Microsoft Excel, Research, Microsoft Word, PowerPoint, Analysis, Solidworks
Education
Smith College 2010 — 2014
Bachelor of Science (BS), Engineering Science
Servpro Industries May 2013 - Present
The Home Depot February 2013 - May 2013
Restaurant Management Company October 2011 - January 2013
Roundtable Corporation June 2010 - October 2011
CEFCO Convenience Stores August 2009 - June 2010
Quiznos October 2003 - May 2009
Papa Johns April 1999 - October 2003
Dominos Pizza Enterprises March 1985 - March 1998
Skills
Retail, Income Statement, Profit, Inventory Management, Restaurant Management, Restaurants, Team Building, Customer Service, Food, Multi-unit, P&L Management, Franchising, Recruiting, Customer Satisfaction, Sales, Food Service, Hiring, Coaching, Franchise Consulting, Training, Leadership, Hospitality, Store Management, Inventory Control, Time Management, Food & Beverage, Employee Training, Budgets, POS, P&L, Process Scheduler, Merchandising, Loss Prevention, Multi-Unit, Employee Relations, Catering, Management
Education
Texas State University-San Marcos 1981 — 1983
BA, Marketing
Bryan Adams High School
Liquid Automation Inc. July 2014 - Present
CNC Jobs October 2013 - March 2014
Courtesy Lawn Service May 2002 - September 2013
CornerStone Staffing Solutions, Inc. May 2011 - November 2011
Servpro Industries November 2009 - May 2011
Kelly Services June 2005 - December 2008
Troy Design March 1998 - August 2000
Skills
I can mow & weed whip a..., Technical Recruiting, Sales, Recruiting, Microsoft Office, Human Resources, Customer Service, Management, Interviews, Data Entry, Time Management, Marketing, Process Scheduler, Temporary Placement, Temporary Staffing, Sales Operations
Education
Lapeer West High School
Diploma, Business & Child Care
Mott Community College
Medical
Midwest Eye Consultants November 2014 - Present
Servpro Industries December 2013 - November 2014
Got a ticket? DDS December 2010 - November 2013
Skills
Customer Service, Leadership, Marketing, Team Building
Education
Northern Arizona University 2012 — 2015
Bachelor of Science (B.S.), Interdisciplinary Studied Specialization: Learning and Pedagogy
Liberty Mutual Insurance May 2014 - Present
Preston Marketing Concepts December 2013 - Present
ContiTech Thermopol Ltd. June 2013 - November 2013
Servpro Industries May 2010 - May 2013
Liberty Mutual Insurance June 2009 - January 2010
Skills
Account Reconciliation, Financial Accounting, Customer Service, General Ledger, Accounting, Financial Reporting, Strategic Planning, Account Management, Finance, Budgets, Financial Analysis, Management, Marketing, PowerPoint, Time Management
Education
Rhode Island College
Bachelor's degree, Accounting
Servpro Industries April 2013 - Present
AboveBored Learning Solutions, LLC August 2012 - July 2013
Self-Employed November 2009 - July 2012
SunTrust Bank November 2007 - August 2009
SunTrust Bank April 2004 - November 2007
SunTrust Bank April 2000 - April 2004
SunTrust Bank July 1992 - April 2000
University of Tennessee February 1988 - June 1992
Skills
Learning & Development..., Training, Performance Metrics, Analytical Skills, Workforce Development, Workforce Education, Training Delivery, Performance Management, Performance Improvement, Instructional Design, Instructional Systems..., ADDIE, Blended Learning, Distance Learning, Experiential Learning, Adult Learning Theory, Teaching Adults, Organizational..., Talent Management, Hands-on Training, Organizational..., Succession Planning, Coaching, Captivate, Leadership, Performance Consulting, Employee Engagement, Needs Analysis, Learning Management, Adult Education, Program Management, Learning Management..., Strategy, E-Learning, Leadership Development, Employee Training, Workshop Facilitation, Executive Coaching, MBTI, Career Development, Onboarding, Organizational Learning, Management Development, Lectora, Technical Training, SnagIt, Training Facilitation, Camtasia, Job Aids
Education
University of Tennessee-Knoxville 1986 — 1992
Doctor of Education (Ed.D.), Technological & Adult Education
Tennessee State University 1984 — 1986
Master of Science (M.S.), Psychology/Organizational Counseling
Vanderbilt University 1974 — 1978
Bachelor of Arts (B.A.), Psychology
TechMatte Inc October 2013 - Present
H&R Block August 2012 - October 2013
Servpro Industries September 2011 - July 2012
Skills
Marketing Strategy, Advertising, Client Relations Skills, Public Relations, Marketing Communications, Strategic Communications, Event Planning, Email Marketing, Digital Marketing, Online Marketing, Social Media Marketing, SEO, Market Planning
Education
Penn State University 2006 — 2011
Bachelor of Arts (B.A.), Communications
Cunningham Children's Home February 2015 - Present
Servpro Industries August 2013 - February 2015
Wolfram Research August 2010 - August 2013
Wolfram Research August 2003 - August 2010
Enterprise Rent-A-Car August 1997 - June 2003
Enterprise Rent-A-Car August 1994 - August 1997
Enterprise Rent-A-Car October 1993 - September 1994
Enterprise Rent-A-Car October 1992 - October 1993
Skills
Account Management, Solution Selling, Marketing, Sales, Team Building, Competitive Analysis, Marketing Communications, Negotiation, Sales Management, Customer Satisfaction, Management, Selling, Sales Operations
Education
Simpson College 1988 — 1992
BA, Communication Studies
Servpro Industries August 2012 - Present
Boxes Etc. June 2012 - August 2012
Global Resources October 2011 - June 2012
Self employed March 2011 - September 2011
The UPS Store #2583 November 1994 - February 2011
Datrek Professional Bags September 1992 - May 1994
Wiman Apparel (Division of K-Products, Inc) March 1989 - July 1992
K-Products, Inc January 1985 - February 1989
K-Products, Inc March 1981 - January 1985
Cowden Manufacturing May 1979 - February 1981
Skills
Management Consulting, Business Analysis, Strategy Development, Business Strategy, Financial Management, Problem Solving, Strategic Planning, Critical Thinking, Budget Analysis, Cost Analysis, Pricing Strategy, Inventory Control, Contract Negotiation, Customer Service, Employee Relations, Training & Development, Vendor Relations, Budgets, Strategy, Human Resources, Team Building, Retail, Manufacturing, Coaching, Management, Training, Leadership, Leadership Development, New Business Development
Education
Morehead State University 1975 — 1979
Bachelor of Business Administration, Management
Scott County High School 1971 — 1975
American States Utility Services, Inc. May 2015 - Present
American States Utility Services Inc. September 2012 - April 2015
Servpro Industries 2011 - June 2012
Sonoma Ranch Golf Course April 2006 - October 2008
Skills
Customer Service, Event Management, Marketing Strategy, Customer Relations, Excel, Word, Microsoft Office, PowerPoint, New Business Development, Promotions, Market Research, Social Media, Research, Market Analysis, Listener, Oral & Written..., Teamwork, Contract Management, Subcontracts Management
Education
New Mexico State University 2002 — 2007
Bachelor of Business Administration (BBA), Marketing
New Mexico State University
Graduate, Master in Business Administration
Transworld Systems July 2014 - Present
Transworld Systems March 2012 - Present
Servpro Industries 2012 - 2013
R & R Management, Inc September 1994 - March 2012
sheraton inn, williamsport pa May 1992 - June 1994
Skills
Cash Flow, Accounts Receivable, Small Business, Team Building, Strategic Planning, Account Management, Customer Service, Financial Analysis, New Business Development, Sales, Accounting, Process Improvement, QuickBooks, Cold Calling
Education
University of Nevada-Las Vegas 1987 — 1990
Bachelor of Business Administration (B.B.A.), Management and Human Resources Management and Services
Salisbury University 1986 — 1987
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
United Healthcare August 2015 - Present
Assurant Health August 2012 - June 2015
American Income Life February 2012 - August 2012
Servpro Industries September 2011 - February 2012
Skills
Sales, Direct Sales, Insurance, Customer Service, Health Insurance, Life Insurance, Marketing, Account Management, Sales Management, Customer Retention, Underwriting, Customer Satisfaction, Sales Process, Term Life Insurance, Team Building, Sales Presentations, Outside Sales, General Insurance, Leadership
Education
The University of North Dakota
Jack's Family Restaurants September 2014 - Present
Entegreat, Inc. July 2004 - April 2014
Servpro Industries June 1990 - June 2004
Access Corporation April 1988 - September 1989
The Daily Herald, Columbia, TN November 1986 - April 1988
Skills
Project Management, Manufacturing, Management, MES, Training, Graphic Design, Marketing Communications, Public Relations, Integration, Change Management, Business Analysis, Business Process..., Automation, Process Automation, Software Documentation, Editing, Marketing, Process Engineering, Requirements Analysis, Project Planning, Digital Marketing, HubSpot, Product Marketing, Email Marketing, Technical Documentation, Social Media Marketing, Document Review, Process Improvement
Education
Middle Tennessee State University 1980 — 1986
BS, Mass Communications, Marketing
Servpro Industries April 2013 - Present
Servpro Industries February 2013 - March 2013
Skills
Sales, Water Damage Restoration, Fire Restoration, Carpet Cleaning, Odor Control, Health & Safety, Fire Management, Operations Management, Sales Management, Applied Structural..., Customer Service, Team Building, Xactimate, Small Business, Customer Satisfaction, Leadership, Restoration, Inventory Management, Franchising, Mold Remediation, Hiring, Training, Customer Retention, Contract Negotiation, P&L
Education
Ocean County College 2007 — 2009
Associates, Criminal Justice
Brick Township 2002 — 2006
High School
Symbility Solutions June 2011 - Present
Servpro Industries May 2006 - June 2011
Ingram Periodicals August 2005 - May 2006
Comag Marketing Group December 1996 - August 2005
Skills
New Business Development, Account Management, Key Account Management, Sales, Business Development, Strategy, Sales Operations, Contract Negotiation, Customer Service, Sales Management, Marketing Strategy, Sales Process, Marketing, Strategic Planning, Operations Management, Leadership, Selling, Negotiation, Retail, Team Building, Property & Casualty..., Insurance, Team Leadership, Salesforce.com, Management, B2B, CRM, Lead Generation, Process Improvement, Product Marketing, Direct Sales, Product Management, Sales Presentations, Strategic Partnerships, Business Planning, Business Strategy, Competitive Analysis, P&L Management, Solution Selling, Start-ups
Education
Lipscomb University 1999 — 2002
Master, Business Administration
University of Tennessee at Martin 1992 — 1996
Bachelor of Arts, Communications
Valero Energy Corporation June 2013 - Present
Valero Energy Corporation October 2007 - June 2013
DuPont June 2007 - October 2007
Servpro Industries January 2003 - October 2004
Skills
Operations Management, Fire Safety, Emergency Medical, Project Planning, Rope Rescue, Windows, Outlook, Emergency Spill Response, Refinery, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Public Speaking, NIMS, Office Management, Gas, Contract Management, Team Building, Contract Negotiation
Education
Lamar Institute of Technology 2006 — 2007
Associate's degree, Process Operations
Lamar University 2000 — 2004
Little Cypress Mauriceville 1996 — 2000
Trader Joe's November 2011 - Present
Maplegrove Cemetery May 2011 - August 2011
Servpro Industries July 2008 - December 2010
Skills
Graphic Design, Web Design, Website Development, Photoshop, Adobe Creative Suite, Social Media
Education
Schoolcraft College 2010 — 2013
Associate's degree, Web development, and graphic design
Franklin High School 2006 — 2010
PSEG Nuclear LLC February 2014 - Present
Pennsville Township EMS Department October 2013 - Present
Deepwater Volunteer Fire Company February 2009 - Present
Servpro Industries May 2010 - September 2013
Skills
Emergency Services, Firefighting, EMT, Vehicle Extrication, Fire Service Instructor, Hazmat training, Nuclear Safety, Rope Rescue
Education
Salem Community College 2011 — 2013
Associate of Science (A.S.), Nuclear Engineering Technology/Technician
UnitedHealth Group February 2011 - Present
Inspired Improvements August 2010 - February 2011
Hutchinson Technology, BioMeasurement Division February 2008 - July 2010
Hutchinson Technology 2005 - February 2008
Servpro Industries 2003 - 2005
BAE Systems 2001 - 2002
PSINet 1996 - 2001
Unisys 1978 - 1995
Skills
E-learning, Instructional Design, Curriculum Design, System Performance, Webinars, Video Production, Process Improvement, Website Management, Scenario Planning, Learning Management, Course Development, PMP, Blended Learning, Instructor-led Training, Distance Learning, Online Training, Adult Education, Educational Technology, Instructional Technology, E-learning Development, Blended Learning..., Web-based Training, ADDIE, Curriculum Development, Captivate, Classroom Instruction, Learning Technology, Mobile Learning, Training Delivery, Social Learning, ILT, Performance Consulting, Job Aids, WBT, Needs Analysis, Learning Solutions, Software Training, Video Editing, PMI, Human Performance, Courses, Program Management, Performance Improvement, Talent Development, Healthcare, Technical Training, E-Learning, Hands-on Training, Strategy, Classroom
Education
University of Saint Thomas 1990 — 1994
MA, Learning and Human Development Technology
Metropolitan State University 1979 — 1984
BA, Business Administration
Servpro Industries September 2011 - Present
University of Phoenix May 2008 - December 2012
Cracker Barrel April 1996 - July 2011
Litton Data System January 1994 - April 1996
South Mississippi Electric Power Association April 1990 - January 1994
Skills
Team Building, Team Leadership, Process Improvement, Management, Leadership, Analysis, Business Analysis, Human Resources, Project Planning, Training, Business Intelligence, Leadership Development, CRM, Coaching, Customer Service, New Business Development, Project Management, Recruiting, E-commerce, Software Documentation, Operations Management, Budgets
Education
The University of Southern Mississippi 1990 — 1993
MBA, MBA
The University of Southern Mississippi 1981 — 1985
BS, Computer Science
Tutor Doctor June 2015 - Present
Independent January 2009 - Present
Servpro Industries November 2012 - June 2015
Revenue Solutions Group, LLC April 2012 - November 2012
Jackson National Life July 2004 - December 2008
Trustmark National Bank December 1998 - July 2005
Federal Home Loan Bank of Dallas January 1993 - December 1994
Farm Credit April 1983 - May 1993
Skills
Mutual Funds, Investments, Alternative Investments, Wealth Management, Portfolio Management, Sales, Finance, Business Development, Mergers & Acquisitions, Financial Services, Credit, Loans, Sales Operations, Training, Management, Strategic Planning, Team Building
Education
Graduate Banking School of the South 1991 — 1993
MS, Banking
Mississippi University for Women 1977 — 1981
B.S., Accounting
Servpro of Upland November 2010 - Present
Servpro of Upland March 2009 - Present
Servpro Industries March 2008 - March 2009
Education
Riverside City College 1991 — 2004
Communication
Servpro Industries January 2013 - Present
Liceo Ginnasio Statale Terenzio Mamiani January 2014 - April 2014
The Montgomery County Office of the District Attorney June 2013 - August 2013
Upper Merion District Court May 2012 - August 2012
Skills
Teaching, Philanthropy, Microsoft Word, Environmental Awareness, Environmental Issues, Environmental Education, Working With Children, Youth Development, Youth Engagement, Language Teaching, Restoration, Ecological Restoration, Organic Farming, Professional Cleaning, Remediation
Education
Temple University 2010 — 2014
Bachelor's Degree, Classical and Ancient Studies, 3.68
Servpro Industries HouseparentTennessee Baptist Children's HomeJune 2011 - July 2014
Skills
Customer Service, Event Planning, Leadership, Restoration, Team Building, Small Business
Education
Liberty University 2010 — 2015
Bachelor's degree, Business Administration and Management, General
Willmington School of the Bible 2012 — 2014
Advanced Biblical Studies Diploma, Bible/Biblical Studies
Servpro Industries July 2012 - Present
MJR Movie Theatres August 2007 - July 2012
Skills
construction knowledge, Construction, Organization, Estimating, Leadership, Creative Problem Solving, Resourceful in the..., Fine Woodworking
Education
Oakland Community College 2009 — 2015
Seeking Construction Management Degree, Construction Management
Henry Ford II High School 2004 — 2008
High School Diploma
Sea Lake Yachts New Home SalespersonGehan HomesOctober 2010 - April 2012
Servpro Industries August 2001 - April 2008
Skills
Social Media, Email Marketing, Social Media Marketing, Online Marketing, Online Advertising, Marketing Communications, Digital Marketing, SEO, Google Analytics, Marketing Strategy, Event Management, Facebook, Public Relations, Web Analytics, Marketing
Education
West Texas A&M University 1984 — 1989
Bachelor's degree, Business Administration and Management, General
Texas Tech University
Lone Oak Ranch October 2009 - Present
Servpro Industries July 2010 - July 2011
Education
Lower Columbia College 2013 — 2016
Dogwood Kennel July 2015 - Present
PetSmart May 2012 - Present
The Dog House of Lafayette August 2014 - July 2015
Servpro Industries February 2011 - September 2011
Skills
Microsoft Word, PowerPoint, Customer Service, English, Research
Education
Purdue University 2012 — 2017
Animal Science, Pre-Veterinary Studies, Senior
Wealth Access, Inc. April 2014 - Present
The Active Network August 2011 - March 2014
Servpro Industries September 2010 - August 2011
Outdoor Central April 2008 - October 2010
digiChart March 2006 - April 2008
Confidential Business Resources January 2004 - March 2005
Identity Group August 2001 - December 2004
Skills
C#, ASP.NET, WCF, T-SQL, XML, JavaScript, Crystal Reports, HTML, WF, Microsoft SQL Server, SSRS, .NET, Agile Methodologies, ASP.NET MVC, Stored Procedures, VB.NET, Database Design, SSIS, IIS, WPF, SQL, jQuery, SDLC, Scrum, Silverlight, Visual Studio, MVC, TFS, Web Services, LINQ, Web Development, Databases, Software Development, Visio
Education
Tennessee Technological University 1996 — 2001
BS, Management Information Systems
Middle Tennessee State University 1997 — 1997
Bachelor of Science
Outpost in the Burbs May 2013 - January 2015
Branch Brook Park Alliance September 2013 - November 2013
Outpost in the Burbs September 2012 - May 2013
Branch Brook Park Alliance 2013 - 2013
Servpro Industries July 2009 - July 2011
Coldwell Banker Burnet 2004 - 2008
Skills
Customer Service, Marketing, Management, Public Speaking
Education
Rutgers, The State University of New Jersey - Rutgers Business School 2014 — 2015
Bachelor of Science (B.S.), Marketing and Entrepreneurship
Essex County College 2011 — 2013
Associate's Degree, Business, Management, Marketing, and Related Support Services, 3.97 GPA
Community College of Baltimore 1990 — 1992
Communications
ConAgra Foods October 2014 - December 2014
Servpro Industries September 2005 - October 2014
Hayes Lemmerz International April 2005 - September 2005
Skills
Computer Information..., Water Damage Restoration, Mold Remediation, Ductwork Cleaning, Fire Restoration, Carpet Cleaning, structure cleaning, Mechanics, Light, Microsoft Office, Microsoft Excel, Adobe Design Programs, car detailing, smoke cleanup, Demolition, sewer cleanup, trobleshoot computer..., Computer Building, Graphic Design, Customer Service, Microsoft Word, Data Entry, Customer Satisfaction, Training, Inventory Management
Education
The Art Institute of Pittsburgh-Online Division 2010 — 2012
Bachelor of Arts (B.A.), Game Art Design, 2.6
Malta Bend RV 1999 — 2003
Axalta Coating Systems October 2013 - Present
Wayman Fire Proteciton June 2012 - March 2013
Servpro Industries June 2007 - June 2012
Servpro 2007 - 2012
Skills
Data Entry, Accounts Payable, Accounts Receivable, Billing Services, Estimating, Typing - 95+ WPM, Customer Service, Compliance, Human Resources, Contract Management, Database Administration, Microsoft Office, QuickBooks, ACT, Xactimate, Real Estate, Administration, Office Management, Process Scheduler, Time Management, Administrative..., Confidentiality, Travel Arrangements, Spreadsheets, Expenses, SAP, Process Improvement, Business Correspondence, Office Administration, Teamwork, PowerPoint, Microsoft Excel
Education
Bohemia Manor High School
Good Shepherd
Salisbury University
N/A, Business Administration and Management, General
Havas Media Direct January 2011 - Present
Servpro Industries January 2009 - November 2010
Skills
Advertising, Marketing Communications, Media Planning, Social Media, Online Advertising, Digital Media, Integrated Marketing, Marketing Strategy, Email Marketing, Copywriting, Online Marketing, Marketing, Facebook, Direct Marketing, Editing, Social Networking, Editorial, Entertainment, Creative Direction, New Media
Education
State University of New York College at Plattsburgh 2006 — 2008
Bachelor of Science (BS), Marketing
Westchester Community College 2004 — 2006
Associate's degree, Communication and Media Studies
Biloxi Industries November 2008 - May 2012
Servpro Industries April 2008 - November 2008
Servpro of Biloxi January 2008 - November 2008
The Lighthouse for the Blind in New Orleans September 2000 - June 2006
Lighthouse for the Blind/Biloxi VA January 2000 - June 2006
Skills
Associates of Art...
Education
University of Southern Mississippi 2013 — 2015
Bachelor of Arts (B.A.), Social Work
Mississippi Gulf Coast Community College 2008 — 2010
Associate of Arts (A.A.)
Gulfport Hight School 1994 — 1998
High School Diploma, Academics
Gulfport High School Gulfport
MGCCC Gulfport
Associates of Arts Degree
Seer Interactive July 2014 - Present
Girl Develop It May 2014 - Present
Seer Interactive June 2013 - July 2014
Seer Interactive January 2013 - June 2013
Plastic Surgery Studios March 2012 - December 2012
Servpro Industries July 2011 - January 2012
pod studio January 2011 - May 2011
WeShop December 2010 - May 2011
Skills
SEO, Social Media, Social Media Marketing, Event Co-ordination, Wordpress, Coda, Dreamweaver, HTML, Business Development, Link Building, Advertising, Keyword Research, Marketing Strategy, WordPress, Facebook, Web Marketing, SEM, Marketing, Online Advertising, Web Analytics, Email Marketing, Google Analytics, Gel Nails, Online Marketing
Education
State University of New York College at Plattsburgh 2009 — 2011
BS, Marketing
Icon Solutions/Exelon Power Labs April 2015 - Present
Club Prophet Systems February 2014 - February 2015
Northwestern Mutual October 2012 - January 2014
Servpro Industries November 2011 - April 2012
Karl Storz Endoscopy August 2006 - February 2009
Skills
Sales & Marketing..., Insurance, Medical Devices, Leadership, Territory Mgmt, Territory..., Marketing
Education
Penn State University 1997 — 2001
Bachelor of Science (B.S.), Marketing
Franklin Regional High School 1993 — 1997
Diploma, Business Studies
Servpro Industries, Inc. March 2015 - Present
Servpro Industries, Inc. September 2013 - Present
Servpro Industries January 2014 - February 2015
Servpro Industries September 2013 - December 2013
Phillips and Ingrum November 2012 - September 2013
Mary Kay Inc. April 2009 - January 2013
Neal & Harwell June 2003 - June 2006
Baker Donelson May 1999 - July 2001
Skills
Legal Writing, Event Planning, Sales, Social Media Marketing, Courts, Legal Research, Personal Injury, Civil Litigation, Westlaw, Direct Sales, Editing, Social Media, Customer Service, Dance, Microsoft Office, Acting, Public Relations, Trials, Microsoft Word, Public Speaking, Marketing, Nonprofits, Litigation, Strategic Planning, Negotiation, Legal Assistance, Legal Documents, Family Law, Document Drafting, Mediation, Lexis, Notary Public, Corporate Law, Employment Law, Litigation Support, Legal Issues, Commercial Litigation, Criminal Law, Sales Management, Contract Negotiation, Team Building, Leadership
Education
University of Tennessee-Knoxville 1992 — 1996
Bachelor of Arts, Political Science
Lincoln County High School
The University of Memphis—Cecil C. Humphreys School of Law
Self Employed March 2013 - Present
CTB/MCGRAW-HILL, LLC (KELLY SERVICES) March 2014 - June 2014
Hope Community Development Agency December 2009 - March 2013
MTC October 2008 - September 2009
NATIONWIDE RECOVERY SYSTEMS November 2007 - May 2008
C.L. Castillo Builders, Inc. March 2007 - May 2008
Curves for Women October 2004 - May 2008
Servpro Industries January 2006 - February 2007
Skills
Graphic Design, Excel, Web Development, Social Media, Microsoft Excel, Community Organizing, PowerPoint, Social Networking, Event Management, Event Planning, Fundraising, Social Services, Public Relations, Program Management, Marketing, Training, Customer Service, Public Speaking
Education
Texas A&M Commerce 2004 — 2008
BS of Science, Sociology
Travelers April 2014 - Present
American integrity restoration September 2012 - April 2014
Servpro Industries July 2010 - July 2012
Kapura General Contractors July 2008 - November 2008
Travelers October 2004 - June 2008
Skills
Xactimate
Education
Saint Bonaventure University 2000 — 2004
Bachelor's, Business Administration-Marketing
Ellington High School 1996 — 2000
High School Diploma, N/A
Servpro Industries 2011 - Present
Cracker Barrel September 2010 - December 2011
Chili's Grill & Bar April 1999 - July 2010
Skills
Management, Budget, Recruiting, Payroll, Customer Service, Employee Relations, Team Building, Coaching, Operations Management, Marketing
Education
The University of Tennessee at Chattanooga 1995 — 1998
MBA, Business Management
The University of Tennessee at Chattanooga 1991 — 1995
BS, Industrial Management & General Management
Servpro Industries March 2003 - Present
The Girtman Group July 2002 - February 2003
Skills
Operations Management, Team Building, Sales Management, Team Leadership, Process Improvement, Strategic Planning, Inventory Management, Sales, Contract Negotiation, Account Management, Management, Recruiting, Sales Operations, Training, Customer Service, Leadership, Customer Satisfaction, Process Scheduler, Budgets, Employee Training, Coaching, Water Damage, Employee Relations, Project Coordination
Education
Middle Tennessee State University 2000 — 2002
BBA, Business
Volunteer State Community College 1996 — 1999
AAS, Computer Informaton Systems
Servpro Industries April 2009 - Present
Education
Massachusetts College of Liberal Arts 1988 — 1992
Philosophy
Servpro Industries PhotographerCari YatesJanuary 2007 - Present
TTI, Inc. (Subsidiary of Berkshire Hathaway) 2006 - 2007
Education
Tarrant County College 2001 — 2002
AA
Servpro Industries July 2012 - Present
Volunteer State Community College April 2011 - June 2013
Sumner County Board of Education August 2007 - June 2012
College Heights Christian Academy August 1999 - May 2003
Tennessee General Assembly 1997 - 1999
Skills
Calendar Planning, Microsoft Project, Microsoft Excel, PowerPoint, Training, Visio, Editing, SharePoint, Curriculum Design, Instructional Design, Teaching, Public Speaking, Mobile Technology, Staff Development, Access, Educational Technology, Event Planning, Curriculum Development, Research, Program Management, Higher Education, Blended Learning, Educational Leadership, Technical Writing, Secondary Education, Teaching English as a..., Differentiated..., English grammar, Composition, Assessment, Adobe Creative Suite, Professional Learning..., Curriculum Mapping, Teaching Writing, Teaching/mentoring, Blended Learning..., Technology Needs..., E-Learning, Secondary Research, formative assessments, Classroom Instruction, iOS, Common Core State...
Education
Middle Tennessee State University 2003 — 2005
Masters of Education (M.Ed.), Curriculum and Instruction
Middle Tennessee State University 1994 — 1998
Bachelor of Arts (B.A.), English Language and Literature
Gallatin High School 1987 — 1991
RAM-Tech PC Solutions March 2014 - Present
Servpro Industries June 2013 - Present
Solid Source Realty August 2009 - May 2013
Chick-fil-A January 2009 - April 2009
Skills
Microsoft Office, Microsoft Word, Outlook, PowerPoint, Social Media, Time Management, Teamwork, Leadership, Facebook, Photoshop
Education
Southern Crescent Technical College 2010 — 2013
Computer Programming
Woodland high school
Quinlan School of Business August 2014 - Present
Enterprenure November 2005 - Present
Servpro Industries May 2010 - February 2012
Loyola University Health System September 2008 - October 2009
Russian Press Service, Inc., January 2006 - March 2008
TFI-International LLC September 2004 - August 2005
Stratex Corporation Camp Stronghold merged with TFI-International in 2004 December 1999 - September 2004
Skills
Marketing Communications, Advertising, Social Media, Online Marketing, Online Advertising, Social Media Marketing, Profitable, Linguistics, Interpreting, Translation, Business Strategy, Proofreading, Team Leadership, Research, Email Marketing, Customer Service, SEO, Public Relations, Management, Marketing, Social Networking, Training, Sales, Press Releases, Leadership, Negotiation, Editing, Event Planning, Program Management, Budgets, Public Speaking, Marketing Strategy, Market Research, Event Management, Human Resources, International Relations, Nonprofits, Entrepreneurship, Strategic Planning, English, Fundraising, Business Development, Strategic Communications, Account Management, Strategy, Media Relations, Blogging, Copywriting, Interpretation, Call Centers
Education
Quinlan School of Business, Loyola University Chicago 2014 — 2016
Executive MBA
Tashkent State University of World Languages. Former USSR 1994 — 1999
Master’s Degree, Philology & Teaching English as a Foreign Language, Graduated with Honors
Teddy Bear Portraits September 2014 - Present
Teddy Bear Portraits June 2013 - September 2014
Servpro Industries August 2011 - June 2013
Syncada, LLC July 2009 - April 2011
U.S. Bank PowerTrack October 2007 - July 2009
AIMS Logistics June 2003 - October 2007
AIMS Logistics June 2003 - August 2006
D.T. McCall & Sons 1999 - 2003
Skills
Customer Service, Account Management, Logistics, Customer Relations, Team Building, Contract Negotiation, Team Leadership, Excel, Process Improvement, Strategic Planning, Microsoft Office, Word, PowerPoint, Windows, Problem Solving, Analysis, New Business Development, Transportation, Change Management, Supply Chain, Coaching, Microsoft Word, Cross-functional Team..., Customer Satisfaction, Business Development, Sales Operations, Marketing, CRM, Training, Sales, Team Management, Budgets, Management, Pricing, Call Centers, Human Resources, Customer Retention, Key Account Management
Education
The University of Memphis 2003 — 2012
Bachelor's Business Administration, Business Management, 3.4
Volunteer State Community College 2001 — 2003
A.S. in Business Administration, Business
Westaff September 2014 - May 2015
Servpro Industries March 2012 - April 2014
Ouachita Parish School Board August 2008 - March 2012
Education
Louisiana Delta Community College-Monroe Campus
V.T.I. Business Computer School - Dallas, Tx.
SunTrust Bank February 2014 - Present
The Freeman Company January 2013 - February 2014
Servpro Industries September 2011 - December 2012
Skills
Coordination and..., Customer Service, Customer Satisfaction, Microsoft Office, Event Planning, Process Improvement, Training, Public Speaking, Marketing, Process Scheduler, Sales, Management, Event Management, Team Building, Trade Shows, Small Business, New Business Development, Direct Sales
Education
The University of Tennessee at Chattanooga 2007 — 2010
Bachelor of Science (B.S.), Psychology/ Business Administration
Randall's Wines & Spirits July 2015 - Present
Pohlman USA February 2015 - July 2015
Randalls Wine and Spirits January 2015 - February 2015
Quality Carriers d/b/a Griffith's Tank Lines (GTL) December 2010 - September 2014
All Clean Restoration August 2008 - December 2010
Winscribe February 2008 - June 2008
Servpro Industries May 2005 - February 2008
The Home Depot April 2003 - May 2005
Skills
Payroll, Invoicing, Accounts Payable, Office Management, Customer Service, Accounts Receivable, Project Management, Budgets, Microsoft Excel, Microsoft Office, Microsoft Word, Human Resources, Financial Accounting, Process Improvement, Financial Management..., QuickBooks, Xactimate, Administrative..., Outlook, PowerPoint, Data Entry, Access, ScanER, Cash Flow Analysis
Education
Southern Illinois University, Carbondale 1998 — 2000
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Shawnee Community College 1996 — 1998
Associate of Arts (A.A.), General Studies
Sunflower Health Plan (Centene Corporation) May 2013 - Present
Walgreens Pharmacy June 2000 - June 2013
Servpro Industries September 2007 - September 2010
Skills
Customer Service, Leadership, Management, Marketing, Outlook, Sales, Insurance
Education
Newman University 2004 — 2006
Bachelor's degree, Marketing
Phoenix Restoration Services May 2014 - Present
Servpro Industries September 2012 - May 2014
Distinctive Personnel May 2012 - September 2012
Skills
Cold Calling, Executive Search, Sourcing, Account Management, New Business Development, Employee Relations, Business Development, Sales, Marketing, Social Networking, Networking, Relationship Management, Building Strong..., New Business Generation
Education
Spencerian College 2006 — 2008
Planet Powersports March 2013 - Present
Servpro Industries November 2011 - December 2012
Rent-A-Center October 2007 - October 2011
Skills
Customer Service, Customer Satisfaction, Customer Retention, Collections, Business Strategy, Business Analysis, Business Process..., Sales, Sales Process, Internet Savvy, Web Design, Web Applications, Inventory Management, Merchandising, CRM, Management, Marketing, Time Management
Education
Muskegon Community College 2002 — 2004
Associate's degree, History
Coldwater High School 1999 — 2002
High School Diploma, General Education
Turner Strategic Technologies March 2015 - Present
Servpro Industries March 2014 - March 2015
Meriwether Godsey July 2013 - September 2013
J.McLaughlin May 2011 - August 2011
Skills
Social Media, Event Planning, Microsoft Office, Customer Service, PowerPoint, Public Speaking, Microsoft Excel, Research, Microsoft Word, Facebook, Public Relations, Fundraising, Social Networking
Education
Roanoke College 2009 — 2013
Bachelor of Arts (B.A.), Political Science and Government
Tabor Academy 2005 — 2009
Cunningham Lindsey April 2015 - Present
PuroClean Systems January 2011 - Present
All-American Property Consultants, LLC November 2008 - January 2011
Servpro of Southeast Tampa July 2003 - November 2008
Servpro Industries February 2000 - July 2003
USF&G Insurance Company June 1996 - February 2000
Cunningham Lindsey 1998 - 2000
Skills
Water Damage, Insurance, Mold Remediation, Claims Management, Property Management, Property Damage, Sales Management, CPCU, Disaster Recovery, General Insurance, Management, Customer Service, Claim Investigation, Claim, Leadership, Strategic Planning, Start-ups, Negotiation, Remediation, Commercial Insurance, Commercial Lines, Property, Property & Casualty..., Fire Management, Restoration, New Business Development, Marketing, Subrogation, Liability, Sales, Adjustments, Casualty, Legal Liability, Mitigation, Program Management, Small Business, Contract Negotiation
Education
Shippensburg University of Pennsylvania 1980 — 1984
BA in History, Minor in Business Administration
Penn Hills
PrimeLending April 2009 - Present
Servpro Industries January 2000 - January 2005
Skills
Real Estate, Investment Properties, Referrals, Mortgage Lending, Customer Service, Microsoft Office, Property Management, Event Planning, Loans, Relocation, Microsoft Word
Education
Middle Tennessee State University 1992 — 1995
Bachelor of Science (BS), Mass Communications
Dalworth Restoration September 2014 - Present
Dalworth Restoration August 2012 - Present
Servpro Industries August 2010 - April 2012
The Tipton Group August 2008 - August 2010
Skills
Relationship Management, Marketing Strategy, Customer Satisfaction, Water Damage Restoration, Fire Restoration, Sales, Marketing, Trade Shows, Business Development, Sales Presentations, Water Damage, Customer Service, Microsoft Office, Leadership, Social Media Marketing, Budgets, Team Building, Management
Education
The University of Texas at Arlington 2007 — 2016
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
Servpro Industries June 2011 - Present
American Cancer Society September 2006 - June 2011
FOX17 News Nashville June 2003 - August 2006
WKAG-TV September 2000 - June 2003
Skills
Media Relations, Public Relations, Editing, Leadership, Press Releases, Social Networking, Facebook, Event Planning, Marketing, Management, Television, Copy Editing, Public Speaking, Customer Service, Newsletters, Social Media Marketing, Social Media, Research, Fundraising, Event Management, Marketing Communications, Broadcast, Advertising, Creative Writing, Brand Management, Brand Awareness, Nonprofits, Strategic Communications, Marketing Strategy, Non-profits, Organization, Problem Solving, Crisis Communications
Education
Middle Tennessee State University 1996 — 2000
Bachelor of Science (BS), Mass Communications
Beech High School
Chubbies Shorts February 2015 - Present
COAST Apparel March 2014 - February 2015
United Rentals Inc. May 2013 - March 2014
University of Mississippi August 2012 - May 2013
Chubbies Shorts August 2012 - May 2013
Servpro Industries May 2011 - August 2012
Wheeler Broadcasting 2008 - 2009
Skills
Marketing, Radio, Social Media Marketing, Social Media, Event Planning, Facebook, Customer Service, Social Networking, Marketing Research, Marketing Communications, PowerPoint, Event Management, Public Relations, Advertising, Time Management
Education
University of Mississippi 2010 — 2013
Bachelor of Business Administration (BBA), Marketing; Minor in Management
Roanoke College 2009 — 2010
Business Administration and Management, General
SSI February 2013 - February 2014
Digital Intelligence Systems, LLC (DISYS) September 2012 - December 2012
Digital Intelligence Systems, LLC 2011 - September 2012
Servpro Industries 2010 - 2011
Temperature Control Systems, Inc 2008 - 2009
Skills
Sales Process, Direct Sales, Inside Sales, Documentation, Loss Mitigation, Inventory Control, Eclipse, Direct Marketing, Technical Recruiting, Strategic Sourcing, Customer Retention, Management, Process Control, Process Improvement, Cross-functional..., Applicant Tracking..., Talent Acquisition, Onboarding, Screening Resumes, Recruiting, Reference Checking, Human Resources, Phone Screening, Team Leadership, Work Allocation, Strategic Planning, Software Documentation, Permanent Placement, Vendor Management, Leadership, Consulting, Project Management, Account Management, CRM, Benefits Negotiation, Cold Calling, Staffing Services, Team Management
Education
Texas Tech University - Rawls College of Business 2004 — 2008
Bachelor's Degree, Business Marketing
Ruhl&Ruhl REALTORS June 2014 - Present
Ruhl&Ruhl REALTORS May 2013 - Present
ABC Learning December 2012 - May 2013
Finish Line September 2011 - November 2012
Z102.9 May 2012 - August 2012
Servpro Industries May 2012 - August 2012
Loras College April 2011 - August 2012
Planet X Family Fun Center October 2008 - January 2012
Kids Inc. May 2011 - August 2011
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Interpersonal..., Social Media, Writing, Reading Comprehension, PowerPoint, Leadership, Public Relations, Public Speaking, Prezi, Event Planning, Facebook Marketing, Organization, Integrated Marketing, Microsoft Publisher, Press Releases, Critical Thinking, Customer Service, Customer Relationship..., Organizational..., Facebook
Education
Loras College 2010 — 2014
Bachelor of Arts (B.A.), Public Relations, Marketing
Xavier High School 2006 — 2010
Servpro Industries June 2014 - Present
Horne LLP February 2004 - February 2014
Citi November 1996 - August 2002
Skills
GAAP, Tax, Tax Preparation, Corporate Tax, CPA, Internal Controls, Auditing, Accounting, Partnership Taxation, Tax Research, Tax Accounting, Tax Advisory, Tax Returns
Education
Southern New Hampshire University 2007 — 2008
Graduate Certificate, Accounting
University of Massachusetts, Amherst 1992 — 1996
Bachelor's degree, Finance and Economics
The Creative Group November 2014 - Present
OfficeTeam February 2013 - November 2014
Servpro Industries October 2012 - December 2012
Bulbrite Industries May 2011 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Problem Solving, Strategic Communications, Internal Communications, Communication, Customer Service, Fitness, Marketing Research, Social Networking, Organization, Recruiting, Human Resources, Social Media Marketing, Facebook, Leadership, Copywriting
Education
Nova Southeastern University 2008 — 2012
Bachelor of Science (BS), Marketing
Ridgewood High School
Servpro Industries July 2013 - Present
Strategic Financial Partners July 2011 - July 2013
American Security Bank & Trust April 2007 - January 2011
Invest Financial April 2007 - January 2011
Banc of America Investment Services, Inc. October 2005 - April 2007
Bank of America July 1998 - October 2005
Skills
Investments, Finance, Banking, Small Business, Insurance, Customer Service, FINRA, Securities, Strategic Planning, Mutual Funds, Sales Management, Wealth Management, Sales, Team Building, Public Speaking, Marketing, Management, Leadership
Education
Liberty University 2008 — 2010
Bachelor's of Science, Business: Finance
Middle Tennessee State University 1987 — 1988
Business Administration: Management
University of Tennessee at Martin 1986 — 1987
Business Administration: Management
Fidelity Investments August 2014 - Present
Integrated Performance Management November 2002 - Present
Standard Register April 2014 - July 2014
Servpro Industries October 2013 - March 2014
Independent Living Systems, LLC February 2013 - September 2013
First Niagara Bank August 2010 - January 2013
Cardinal Health 2010 - 2010
Centric Consulting 2009 - 2010
Centric Consulting 2009 - 2009
Cardinal Health 2009 - 2009
Skills
Program Management, Process Improvement, Business Analysis, Change Management, Operations Management, Six Sigma, Strategy, SDLC, PMO, Project Portfolio..., ITIL, PMP, Project Management, Leadership, Management, Risk Management, Enterprise Software, Disaster Recovery, Strategic Planning, Training, IT Strategy, Consulting, Business Process..., Business Development, Data Center, Integration, Team Management, Business Intelligence, Requirements Analysis, Business Process
Education
Miami University 1983 — 1984
MBA, Management
The Ohio State University 1979 — 1983
BS, Industrial & Systems Engineering
Servpro Industries August 2012 - Present
Freelance March 2012 - August 2012
LifeWay Christian Resources August 1997 - February 2012
Natchitoches Parish Schools January 1997 - July 1997
Natchitoches Parish Schools August 1986 - January 1997
Skills
Teaching, Editing, Public Speaking, Curriculum Design, Special Education, Creative Writing, Educational..., Word, InCopy, Excel, PowerPoint, Adobe Acrobat, QuarkXPress, Braille, International Relations, Product Development, Project Management, Oral and Written..., Fundraising, Social Media Marketing, Newsletters, Copywriting, Publishing, Magazines, Training, Books, Publications, Copy Editing, Editorial, Social Media, Journalism, Published Author, Content Development, Leadership, Multimedia, Microsoft Excel, Proofreading, Graphic Design, Press Releases, Social Networking, Microsoft Word, Content Management, Facebook, Feature Articles, Freelance Writing, Media Relations, Non-fiction, Public Relations, Publicity, Acrobat Pro
Education
Northwestern State University 1992 — 1994
Ed. S., Special Education
Southwestern Baptist Theological Seminary 1974 — 1976
MRE, Religious Education
University of Louisiana at Monroe 1970 — 1973
B.A., Elementary Education with Special Education Emphasis
Liberty Mutual Insurance September 2012 - Present
Liberty Mutual Insurance January 2012 - September 2012
Liberty Mutual Insurance March 2010 - January 2012
Liberty Mutual January 2009 - March 2010
Liberty Mutual March 2007 - January 2009
Liberty Mutual July 2004 - September 2005
Servpro Industries 1991 - 1997
Skills
Litigation Management, Employee Training, Leadership, Customer Satisfaction, Insurance, Claims Management, Property & Casualty..., Casualty, Legal Liability, Claim, Underwriting, Liability, General Insurance, Risk Management, Process Improvement, Investigation, Customer Service, Property Damage, Commercial Insurance, Commercial Lines, Subrogation, Claim Investigation, Professional Liability, Reinsurance, Health Insurance, Claims Resolution, Liability Analysis, Claims Handling, Casualty Insurance
Education
The University of Dallas 2008 — 2011
MBA, Management
University of Phoenix 2005 — 2007
BS, Bus Mgmt
LSU Shreveport 1985 — 1987
American Society for Quality 2012 — 2013
Lean Six Sigma
Preferred Carpet & Rug Cleaning Inc & Wet Out Now Of Staten Island/ Brooklyn October 2013 - Present
3 Daze Ti'l Sunday April 2014 - July 2015
"Service Without Excuses" February 2013 - 2014
Black Mountain Brew December 2012 - September 2013
Clean Force One November 2005 - August 2013
Stanley Steemer 2003 - October 2005
Stanley Steemer June 1997 - October 2003
Servpro Industries February 1991 - May 1996
Skills
Mold Remediation, Carpet Cleaning, Water Damage, Restoration, Water Damage Restoration, Consulting, Engaging Speaker, Dynamic Speaker, Customer Service, Small Business, Sales Management, Team Building, Indoor Air Quality, Fire Management, Property Damage, Time Management, Training, Customer Retention, Customer Satisfaction, Upholstery, Business Development, Marketing, Sales Process, Remediation, Lead Generation, Sales Presentations, Cold Calling, Account Management, Trade Shows, Salesforce.com, Public Speaking, New Business Development, Management, Strategic Planning, Sales, Marketing Strategy, Contract Negotiation
Education
Penn State University 1992 — 1994
Mass. Communications
Crestwood High 1987 — 1992
Servpro Industries February 2013 - Present
Franchise Source Brands International June 2010 - Present
Gresham & Associates December 2008 - December 2009
Liberty Mutual January 2008 - September 2008
Indiana Insurance June 2006 - December 2007
Hawkeye Security Insurance January 2004 - June 2007
Indiana Insurance December 1996 - January 2004
Citizens Insurance/Hanover/Allmerica Financial January 1996 - December 1996
Unitted Agents Holdings July 1995 - December 1995
Cooney, Rikart, and Curtin, Inc October 1993 - July 1995
Skills
Franchising, Entrepreneur, Coaching, Strategic Planning, Marketing Strategy, Entrepreneurship, Account Management, B2B, Business Development, Business Planning, Change Management, Contract Negotiation, Commercial Lines, Customer Service, Employee Training, Franchise Consulting, Human Resources, Insurance, Leadership Development, Leadership, Management, Negotiation, Marketing, New Business Development, Operations Management, Product Development, Public Speaking, Retail, Risk Management, Sales, Sales Management, Sales Process, Selling, Small Business, Strategy, Team Building, Training, Underwriting, Start-ups
Education
Marquette University 1974 — 1976
BA, German/Philosophy
The University of Chicago 1973 — 1974
Servpro Industries December 2013 - Present
Old Dominion FC January 2010 - Present
John Champe HIgh School February 2012 - May 2014
Classic Touch Training January 2010 - May 2014
Skills
Sports, Team-oriented, Leadership, Microsoft Office, Social Media, Live Events, Public Speaking, Entertainment, Microsoft Excel, Financial Analysis, Marketing Strategy, Presenter, Event Management, Event Planning, Energetic team player, Creative Problem Solving, Organization, Time & Attendance, Prioritisation, Multi Tasking, Conflict Resolution
Education
Marymount University 2011 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Old Dominion University 2007 — 2010
Business, Management, Marketing, and Related Support Services
The TAG Group April 2012 - Present
Servpro Industries December 2006 - March 2012
Fred's Inc. January 2005 - December 2006
Beverly Enterprises / Majoris Systems Ltd. March 2001 - January 2005
Cracker Barrel March 1996 - March 2001
Skills
Operations Management, Computer Technology, Restaurant Management, Team Leadership, Team Building, Leadership, Integration, Business Intelligence, Business Analysis, Process Improvement, Business Process, Management, Cross-functional Team..., ERP, CRM, Strategy, Budgets, Customer Service, Strategic Planning
Education
Southern Methodist University - Cox School of Business 1982 — 1983
Master of Business Administration (MBA), Business Administration, Management and Operations
Oklahoma State University
Bachelor of Science (BS), Business/Managerial Economics
PBS Compliance Services September 2011 - Present
Luzon Environmental Services May 2008 - September 2011
Servpro Industries 2006 - 2008
Skills
Environmental Awareness, Mold Remediation
Education
Montclair State University
Universal Lighting Technologies (Panasonic) September 2005 - Present
Servpro Industries October 2001 - September 2005
Gannett March 1993 - August 2001
Mars Hill College 1989 - 1992
Skills
Business Development, Sales Operations, Marketing Strategy, Marketing, Management, Return on Investment, Competitive Analysis, New Business Development, Market Planning, Cross-functional Team..., Product Development, Energy Efficiency, Sales Management, Strategic Planning, Market Research, Trade Shows, Market Analysis, Contract Negotiation, Product Launch, Lead Generation, Marketing Management, Budgets, Leadership, B2B Marketing, Business Strategy, Marketing Communications, Sales, Pricing, B2B, Advertising, Product Marketing, Training, Team Leadership, Product Management, Project Management, P&L Management, Account Management, Key Account Management, Strategy, Forecasting, Event Planning, Business Planning, Selling, Salesforce.com
Education
Western Carolina University 1996 — 1998
MBA, Business
Mars Hill College 1988 — 1992
B.S., Business Mgmt. w/concentration in Finance
T.C. Roberson High School 1984 — 1988
Kelly Services June 2015 - Present
UBS March 2014 - May 2015
Kelly Services July 2011 - March 2014
HCA Physician Services April 2007 - July 2009
Servpro Industries March 2006 - March 2007
Servpro Industries July 2005 - March 2006
New Horizons Computer Learning Centers June 2004 - January 2005
State of Tennessee December 1993 - January 2002
Skills
SQL, SQL Server, Oracle SQL, Access, Excel, Data Warehousing, Master Data Management, Data Management, Data Modeling, Visio, Business Intelligence, Windows, Outlook, Databases, Data Governance, Microsoft Office, Budgeting, Requirements Analysis, Crystal Reports, Data Analysis, Database Administration, Documentation, Problem Solving, MS Project, Business Analysis, Process Improvement, Troubleshooting, Analysis, Quality Assurance, Change Management, T-SQL, Business Objects, Strategic Planning, MySQL, Unix, SAP, Operating Systems, SDLC, Program Management, PL/SQL, Research, Systems Analysis, Database Design, Team Leadership, Testing, Technical Training, Cognos, Software Documentation, Microsoft SQL Server, Microsoft Excel
Education
Middle Tennessee State University 2009 — 2010
M.S, Accounting & Information Systems; Information Systems
Nashville State Comm College 1994 — 2003
AAS, Computer Technology
Lipscomb University 1984 — 1987
Bachelor's degree, Accounting
Censis Technologies January 2012 - Present
USA Insulation Franchise Corporation December 2010 - August 2011
Servpro Industries April 2009 - December 2010
Velocity Sports Performance September 2008 - March 2009
Velocity Sports Performance April 2008 - August 2008
New Horizons Computer Learning Centers February 2007 - October 2007
New Horizons Computer Learning Centers January 2003 - February 2007
New Horizons Computer Learning Centers March 1994 - December 2002
The Computer Center 1991 - 1994
Skills
Customer Relations, Team Leadership, P&L Management, Mentoring, Problem Solving, Customer Service, Team Building, Strategic Planning, Sales Management, Management, Leadership, Coaching, Negotiation, Process Improvement, Strategy, Business Development, Vendor Management, Troubleshooting, Training, Forecasting, Sales Operations, Entrepreneurship, New Business Development, Start-ups, Project Management, Sales, Small Business, Budgets, Business Strategy, Account Management, Business Planning, Human Resources, Marketing Strategy, Solution Selling, Customer Satisfaction, Leadership Development, Healthcare, Sales Process, Selling, Program Management, Contract Negotiation
Education
Middle Tennessee State University
Bachelors of Business Administration, Management
University of Memphis 1986 — 1991
Briarcrest High School 1982 — 1986
Servpro Industries March 2014 - Present
Little Lambs Gourmet Cookie Dough August 2010 - March 2014
Cracker Barrel October 2006 - August 2010
Cracker Barrel September 2004 - October 2006
Skills
ASP.NET, C#, PHP, MySQL, Windows Server, VB.NET, HTML, .NET, Visual Studio, Windows, JavaScript, Visual Basic, jQuery, SQL, XHTML, Web Services, ASP.NET MVC, Bash, Microsoft SQL Server, RPG, C++, SQL Server, XML, AJAX, CSS, C, Linux, ADO.NET, LINQ, Web Development, Python
Education
Middle Tennessee State University 2001 — 2004
Bachelors of Science
Lurleen B. Wallace Community College 1999 — 1999
Servpro Industries December 2014 - Present
Cracker Barrel August 2008 - December 2014
Cracker Barrel June 1999 - August 2008
Cracker Barrel August 1995 - June 1999
Cracker Barrel December 1993 - August 1995
BeneSys, Inc. March 1993 - December 1993
Tennessee Technological University January 1991 - December 1992
Upper Cumberland Electric Membership Corporation August 1987 - January 1991
USAF April 1986 - November 1986
Skills
C#, SQL, Microsoft SQL Server, Visio, Testing, Visual Studio, .NET, Databases
Education
Tennessee Technological University - College of Business Administration 1990 — 1992
MBA, Business Administration
Tennessee Technological University 1980 — 1985
BS, Electrical Engineering
Servpro Industries April 2014 - Present
Retired August 2013 - Present
Microsoft June 2008 - May 2011
Ascentium January 2008 - May 2008
Clearwire May 2007 - January 2008
Hubspan November 2005 - July 2006
Amazon.com August 2000 - June 2005
Drugstore.com August 1998 - October 2000
Skills
Agile Methodologies, C#, .NET, Design Patterns, Software Development, Distributed Systems, Scrum, Scalability, Java, Software Engineering, Web Services, Software Design, Object Oriented Design, JavaScript, XML, Perl, SQL, Software Project..., Linux, C++
Education
Ohio University 1990 — 1996
Computer Science
Servpro Industries February 2013 - Present
Dollar General February 2004 - February 2013
Medifax EDI 2001 - 2004
Skills
Databases, Project Management, Team Building, Customer Service, Business Analysis, Disaster Recovery, IBM iSeries, Management, Microsoft SQL Server, Process Improvement, Retail, SDLC, Software Documentation, Systems Analysis, Troubleshooting, Vendor Management, Visio
Education
Middle Tennessee State University 1999 — 2001
Servpro Industries July 2013 - Present
ServiceMaster Clean May 1996 - November 2012
ServiceMaster Action Cleaning and Restoration January 1980 - May 1996
Skills
Team Building, Operations Management, Restoration, Strategic Planning, Business Development, Sales, Franchising, Sales Management, New Business Development, Account Management, Customer Retention, Customer Service, Marketing Strategy, Budgets, Coaching, Negotiation, Contract Negotiation, B2B, Leadership, Business Planning, Management, Training, Insurance, Entrepreneurship, Marketing, Business Strategy, Marketing Management, Team Management, Team Leadership
Education
Southern Nazarene University 1986 — 1987
Bachelor of Arts (B.A.), Management of Human Resources
University of Oklahoma
Element Consulting Group October 2013 - Present
HCA March 2013 - October 2013
HCA June 2012 - March 2013
TEKsystems April 2012 - June 2012
Servpro Industries January 2010 - April 2012
Servpro Industries July 2009 - December 2009
TEKsystems October 2008 - March 2009
General Motors September 2007 - October 2008
Community Education Partners June 2006 - February 2007
General Motors 2000 - 2006
Skills
PMP, Program Management, Business Analysis, Vendor Management, Process Improvement, SDLC, Project Management, Change Management, Business Process, PMO, Software Documentation, Integration, Software Project..., SharePoint, ERP Implementations, Financial System..., Financial Systems, Risk Management, Clarity, IT Management, Management, Team Building, ERP, MS Project, Project Planning, Software Implementation, Analysis, Consulting, Team Leadership, Requirements Analysis, Leadership, Databases, Budgets, Visio, Training, Business Process..., IT Strategy, Project Portfolio..., Business Intelligence, Requirements Gathering, Information Technology, Disaster Recovery, Resource Management, Quality Assurance, CRM, Cross-functional Team..., Enterprise Architecture, ITIL, Systems Analysis
Education
Middle Tennessee State University 1979 — 1983
BS, Accounting
Servpro Industries April 2014 - Present
Home Health Care of Middle Tennessee 2011 - Present
A Little Dazzle Jewelry 2002 - Present
Thomas Nelson Publishers 1989 - 2003
Skills
Social Media Marketing, Marketing Communications, Public Relations, Email Marketing, Event Planning, Social Media, Direct Marketing, Event Management, Strategic Planning, Public Speaking, Online Advertising, New Business Development, Brand Management, Social Networking, Account Management, Market Planning, Small Business, Web Design, Fundraising, Leadership Development, Budgets, Training, Facebook, Brand Development, Entrepreneurship, Retail, Team Building
Education
Middle Tennessee State University 1982 — 1986
BA Marketing and Minors in Business and Psychology, Marketing
Servpro Industries April 2012 - Present
Servpro Industries September 2007 - April 2012
Servpro Industries October 2006 - April 2012
Skills
Team Building, Operations Management, Customer Service, Strategic Planning, Sales Management, Coaching, Sales, New Business Development, Team Leadership, Leadership Development, Management, Marketing, Inventory Management, Training, Leadership, Customer Satisfaction, Account Management, Contract Negotiation, Small Business
Education
Regis University 1981 — 1983
Bachelor of Applied Science (B.A.Sc.), Business/Managerial Economics, Cum Laude
LBMC Information Security June 2015 - Present
LBMC Information Security August 2014 - June 2015
State of Tennessee June 2013 - August 2014
Servpro Industries March 2010 - May 2013
Wausau Insurance (which later merged with Liberty Mutual Insurance) June 2004 - June 2009
The St. Paul Companies May 2003 - June 2004
Skills
Customer Service, Insurance, Microsoft Office, Leadership, Safety, Risk Management, Risk Assessment, Loss Prevention, Teamwork, Team Management, Public Speaking, Training, Franchising, Accounting, Research, Consulting, Microsoft Excel, Team Building, Budgets, PowerPoint, Analysis, Volunteer Recruiting, Team Leadership, Auditing, Financial Analysis, Business Analysis
Education
Middle Tennessee State University 2012 — 2013
Bachelor of Business Administration (B.B.A.), Accounting, 3.4 GPA
University of Wisconsin-Stout 2002 — 2004
Master of Science (MS), Risk Control, 3.8 GPA
University of Wisconsin-Stout 1998 — 2002
Bachelor of Science (BS), Applied Mathematics and Computer Science, 3.4 GPA
University of Wisconsin-Stout 1998 — 2002
Bachelor of Science (BS), General Business Administration, 3.4 GPA
Aon Corporation June 2012 - Present
Servpro Industries December 2010 - Present
Default Servicing Technologies, LLC 2008 - 2010
Hewitt Associates August 1994 - May 2006
Ernst & Young September 1990 - July 1994
Skills
Performance Management, Employee Benefits, Talent Management, Employee Relations, Applicant Tracking..., Leadership, Human Resources, Talent Acquisition, Management, HR Policies, Recruiting, Workforce Planning, Personnel Management
Education
Miami University 1985 — 1989
B.S., Marketing
Portage Northern High School 1981 — 1985
High School Diploma
Servpro Industries August 2009 - Present
Quiznos July 2007 - February 2009
Quiznos Corp November 2005 - July 2007
Twister, Inc 1990 - 2003
Taylor Group Inc 1990 - 1997
Travel Agents International 1990 - 1997
Skills
Franchising, Franchise Consulting, Income Statement, Profit, Operations Management, Sales, Retail, Multi-unit, Coaching, Customer Satisfaction, Leadership, Team Building, Small Business, Sales Management, Selling, Restoration, Hiring
Education
Middle Tennessee State University 2013 — 2016
Aerospace
Mountain State University 2009 — 2010
Aviation Sciences
University of Pikeville
Communications
MXD Services LLC April 2012 - Present
Servpro Industries May 2009 - April 2012
Skills
Water Damage Restoration, Mold Remediation, Water Damage, Restoration, Customer Service, Inventory Management, Fire Management, Customer Satisfaction, File Management, Operations Management, Mitigation, Sales, Data Entry, Microsoft Office, Team Building, Microsoft Word, Team Leadership, Outlook, PowerPoint
Education
Southern Methodist University 2007 — 2011
Cox School of Business- Bachelor of Business Administration (BBA), Finance
Chantilly High School 2003 — 2007
Servpro Industries, Inc. May 2015 - Present
Servpro Industries October 2014 - May 2015
Servpro Industries February 2013 - October 2014
AlliedBarton Security Services February 2012 - February 2013
Brink’s October 2010 - January 2012
Brinks Inc. September 2002 - September 2010
Brinks Inc. May 2000 - August 2002
Walmart June 1999 - January 2000
U.S. Secret Service January 1996 - March 1999
Guardsmark October 1994 - December 1995
Skills
NRA Law Enforcement..., State of TN Armed Guard..., DDI Facilitator, Smith & Wesson Armorer, Smith System Advanced..., Operations Management, Physical Security, Security Management, Logistics Management, OSHA, Training Skills, Firearms, Microsoft Office, Executive Protection, Asset Protection, Transportation..., Loss Prevention, Leadership Development, NRA, Training, NRA Pistol Shooting..., Leadership, Process Improvement, Security Operations, Private Investigations, Logistics, Access Control, Security, Team Building, Transportation, Human Resources, Enforcement, Income Statement, Management, Budgets, Risk Assessment, Time Management, Hiring, Background Checks, Supervisory Skills, Security Training, Emergency Management, Corporate Security, CCTV, Personal Protection, Protection
Education
Federal Law Enforcement Training Center 1996 — 1996
Law Enforcement
Middle Tennessee State University 1993 — 1995
BA, Criminal Justice
Motlow State Community College 1990 — 1993
Associate's, Elementary Education
Tim's Embroidery January 2008 - Present
Servpro Industries February 2013 - September 2013
Celebrations November 2008 - November 2010
RadioShack November 2003 - October 2008
Skills
Inventory Management, Microsoft Office, Sales Operations, Customer Satisfaction, Sales, Team Building, Customer Experience, Customer Service, Customer Retention, Merchandising, Retail, Retail Sales, Sales Management
Education
Mount Washington College 2003 — 2010
Bachelors, Business
Caterpillar Insurance Company Director Claims and Loss ControlCaterpillar Insurance Company2001 - Present
Meadowbrook Insurance Group October 1997 - February 2001
Seibels Bruce Group July 1996 - September 1997
Servpro Industries March 1996 - June 1996
CNA Insurance 1976 - 1995
Aetna Life & Casualty December 1969 - August 1976
USMC 1963 - 1966
Skills
Risk Management, Claim, Leadership, Process Improvement, Six Sigma, Cross-functional Team..., Operations Management, Management, Change Management, Continuous Improvement, New Business Development, Business Process..., Contract Negotiation, Product Development, Strategic Planning, Team Building, Vendor Management, Forecasting, Analysis, Program Management, Negotiation, Team Leadership, Logistics
Education
Nashville School of Law 2000 — 2003
The American Institute for Property and Casualty Underwriters, Inc.
Chartered Property and Casualty Underwriter
St. Joseph's College (IN)
Bachelor of Science (B.S.), Business Administration and Management, General
Caterpillar Six Sigma
Certified Green Belt
Various State Licenses
Claim Adjuster and Property Casualty Producer Licenses
CRDN of New Jersey August 2013 - Present
ServiceMaster of the Shore Area 2005 - 2013
Servpro of East Windsor 2002 - 2005
Servpro Industries 2001 - 2002
Skills
Restoration, Insurance, Business Development, New Business Development, Marketing, Sales Management, Mold Remediation, Account Management, Direct Sales, Sales, Customer Service, Team Building, Small Business, Negotiation, Leadership, Marketing Strategy
Education
La Salle University
Bachelor's degree, Finance, General
Elite Gas Contractors September 2012 - Present
Private real estate investor September 2011 - September 2012
Xotic Dream Cars, LLC April 2010 - September 2011
Servpro Industries November 2008 - April 2010
Braman Porsche January 2006 - May 2008
Vector Marketing September 2007 - February 2008
Mattress Firm 2008 - 2008
Associate Union Sports Arena January 2004 - July 2006
Skills
Mold Remediation, Water Damage, Restoration, Customer Service, Management, Sales, Sales Management, Team Building, Strategic Planning, Marketing, New Business Development, Marketing Strategy, Customer Satisfaction, Account Management, Microsoft Excel, Public Speaking, PowerPoint, Microsoft Office, Business Strategy, Microsoft Word, Contract Negotiation
Education
Palm Beach Atlantic University 2008 — 2009
MBA, Business Administration
Northwood University 2004 — 2008
Associates of the Arts, Business Administration and Management
Northwood University 2004 — 2008
Bachelor of Business Administration, Business Marketing and Management
Victoria Printz Team Realtors October 2014 - Present
Safeco Insurance February 2013 - October 2014
Servpro Industries March 2013 - February 2014
Servpro Industries November 2009 - February 2013
Skills
Insurance, Claims Management, Sales Management, Water Damage, Team Leadership, Property, Construction, Team Building, Public Speaking, Account Management, Customer Service, Training, Mold Remediation, Restoration, Sales, Marketing, Contract Negotiation, Water
Education
Texas State University 2006 — 2008
Bachelor of Applied Science (BASc), Communication and Media Studies
Texas State University-San Marcos 2006 — 2008
Bachelor of Arts (B.A.), Organizational Communication, General
American Airlines October 2010 - Present
Abilene, Eula, Wylie, and Clyde ISDs November 2009 - October 2010
AMF & Associates October 2008 - June 2009
Servpro Industries July 2007 - January 2008
Ozona National Bank August 2006 - July 2007
Lowe's Home Improvement April 2004 - August 2006
Education
Texas Tech University 2003 — 2005
BA, Public Relations, English, Graphic Design
Midland College 2001 — 2003
AS, General Studies
Servpro Industries January 2011 - Present
Servpro Industries August 2006 - January 2011
Skills
Customer Service, Strategic Planning, Team Building, Sales, Sales Management, Account Management, Operations Management, Contract Negotiation, New Business Development, Small Business, Leadership, Marketing, Customer Satisfaction, Training, Marketing Strategy
Education
Tarleton State University 1986 — 1990
Bachelor of Business Administration (BBA), Business Administration and Management, General
Servpro Industries June 2013 - Present
TEKsystems October 2012 - May 2013
Gaylord Entertainment January 2006 - October 2012
Gaylord Entertainment January 1997 - January 2006
Skills
Project Management, SDLC, Disaster Recovery, PMP, Vendor Management, Solution Implementation, Project Portfolio..., Visio, Software Documentation, Business Analysis, Information Technology, Business Process, Process Improvement, Data Center, MS Project, IT Management, Technical Support, Management, Consulting, CRM, Budgets, Integration, Program Management, Requirements Analysis, Project Planning, PMO, Change Management, Business Process..., Team Leadership, Analysis, Cross-functional Team..., Risk Management, IT Operations, Leadership, System Administration, IT Strategy, Business Development, Human Resources, Business Intelligence, Team Building
Education
The Southern Baptist Theological Seminary 1979 — 1982
Master’s Degree, Church Music
Tennessee Technological University 1972 — 1976
Bachelor’s Degree, Music Teacher Education
Genesco March 2011 - Present
Servpro Industries December 2010 - March 2011
Cracker Barrel November 2002 - December 2010
Skills
Access, Troubleshooting, Customer Service, Microsoft Office, Inventory Management, Training, Visio, System Administration, Outlook, Microsoft Excel, Team Building, Team Leadership, Windows, Retail, PowerPoint, Business Analysis, Process Improvement, Microsoft Word, SQL, AirWatch Administration, Mobility Management, Confluence/Wiki..., Active Directory, Servers, Technical Support, Citrix, Leadership
Education
Tennessee Technological University 1996 — 2002
Bachelor's Degree, Management Information Systems, General
Servpro of Hyde Park August 2015 - Present
Blackmon Mooring December 2011 - June 2014
Servpro Industries August 2011 - November 2011
Service Depot March 2010 - August 2011
Southpro Restoration Services September 2006 - October 2009
Skills
Team Building, Account Management, Contract Negotiation, Restoration, Insurance, Strategic Planning, Project Management, Contract Management, Business Development, New Business Development, Direct Sales, Marketing Strategy, Budgets, Customer Service, Sales Management, Management, Small Business, Sales, Program Management, Leadership
Education
The University of Texas at Austin
Government
Servpro Industries November 2009 - Present
Education
The University of Memphis 1987 — 1992
BBA, Management
Salon Groupie 2012 - Present
Servpro Industries 2012 - October 2012
Suffolk Construction 2010 - 2011
MAGBE Consulting Services, Inc. 2009 - 2010
Skills
Spanish, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Customer Service, QuickBooks, Event Planning, Organization, Fundraising, Payroll, Access, Research, Marketing Research
Education
Florida International University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Marketing
Miami Dade College 2005 — 2008
Political Science
Servpro Industries March 2011 - Present
Skills
Customer Service, Microsoft Office, Team Building, Customer Satisfaction, Sales, Sales Management, Operations Management, Account Management, Budgets, Process Scheduler, Leadership, Marketing, Training, Outlook
Education
Ozarks Technical Community College 2007 — 2009
Associate’s Degree, Accounting
Self - Employed March 2015 - Present
Servpro Industries September 2013 - Present
Servpro Industries January 2012 - September 2013
Acopia Capital Group 2010 - 2010
Phoenix USA Inc 2006 - 2009
Skills
Sales Process, Sales Operations, Account Management, Sales, Cold Calling, Customer Retention, Contract Negotiation, Direct Sales, Sales Presentations, Sales Management, Mold Remediation, Carpet Cleaning, Leadership, Customer Service, Call Centers, New Business Development, Team Building, Inventory Management, Employee Training, Operations Management, Training, Marketing, Strategic Partnerships, Business Development, Contract Management, Key Account Management, Salesforce.com, Trade Shows, Team Leadership, Water Damage, B2B, CRM, Lead Generation, Selling, Project Management, Pricing Strategy, Pricing Analysis, Product Development, Product Management, Product Design, Call Center, inside sales, Business Analysis, Business Travel, Key Account Development, Report Writing, Annual Reports, Business Relationship..., Department Budgeting, Employee Management
Education
Tennessee Technological University 2003 — 2006
Tennessee Technological University 2002 — 2005
Servpro Industries February 2012 - Present
Derby Pressure Wash May 2003 - February 2012
Skills
File Management, Administrative..., QuickBooks, Data Entry, Payroll, 10 Key, Office Management, Process Scheduler, Customer Service, Invoicing
Education
Lindsey Wilson College 1997 — 1999
Bachelor of Arts (B.A.), Business Administration and Management, General
University of Kentucky 1986 — 1988
Business Administration and Management, General
Servpro of Southern Saratoga County November 2005 - Present
Servpro Industries September 2003 - November 2005
Skills
Carpet Cleaning, Water Damage Restoration, Restoration, Water Damage, Event Planning, Fire Restoration, Team Building, Carpet, Marketing Strategy, Small Business, Budgets, Public Speaking, Mold Remediation, Management, Coaching, Fire Management, Insurance, Advertising, Contract Negotiation, New Business Development, Customer Service, Residential Homes, Mold, Account Management, Sales Management, Negotiation, Event Management, Social Networking, Marketing, Leadership, Customer Satisfaction, Operations Management, Mitigation, Social Media Marketing, Sales, Entrepreneurship, Strategic Planning, Social Media, Public Relations, Indoor Air Quality
Education
University of Miami 1999 — 2001
Masters in Fine Arts, Music Business
SUNY Purchase 1987 — 1990
Bachelor of Arts (B.A.)
Servpro Industries 2011 - 2012
Amica Mutual Insurance Co. September 2010 - June 2011
Skills
Property & Casualty..., Large Loss, Project Management, Negotiation, Water Damage Restoration, Fire Damage Restoration
Education
Miami University 2006 — 2010
Bachelor's degree, Mass Communication/Media Studies
Allstate September 2007 - June 2011
Mortgage Solutions Of Central Florida November 2006 - September 2007
Servpro Industries February 2005 - August 2006
CPR For My Home January 2002 - January 2004
Skills
Sales Management, Marketing, New Hires, Training, Promotions, Sales, Problem Solving, Customer Service, Inventory Control, Companion Care
Education
St. Petersburg College 2002 — 2003
Associate of Arts (A.A.), General Studies
Servpro Industries February 2014 - Present
Servpro Industries July 2013 - February 2014
Servpro Industries January 2013 - July 2013
Beck/Arnley August 2012 - January 2013
Beck/Arnley May 2007 - August 2012
Skills
Active Directory, Network Administration, Troubleshooting, Servers, Security, Information Technology, Software Installation, Hardware, Help Desk Support, Printers, Access, Computer Hardware, System Deployment, Customer Satisfaction, Citrix, ITIL, Technical Support, Disaster Recovery, Process Improvement, Windows XP, Inventory Management, HP, Automotive, Team Leadership, Windows 7, Operating Systems, Laptops, VPN
Education
Middle Tennessee State University 2002 — 2006
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management
Gallatin High School 1994 — 1998
M&M Carpet Cleaning April 2012 - Present
Starbucks March 2010 - Present
Servpro Industries September 2009 - August 2010
Skills
Carpet Cleaning, Pharmacy Education, Barista Training, Public Speaking, Impromptu Speaking, Typing, Computers, Mathematics
Education
Penn Foster 2012 — 2012
San Joaquin Delta College 2009 — 2012
BELFOR Property Restoration January 2014 - Present
Aj Behr Mechanical January 2010 - January 2015
Servpro Industries August 2012 - January 2014
D and R beverage February 2010 - July 2012
Skills
Customer Service, Sales Operations, Marketing, Sales Management, Sales, Team Building
Education
Northampton Community College
Associate's degree, Business Administration and Management, General
Great Plains Oilfield Rentals 2012 - 2012
Servpro Industries December 2010 - November 2011
Heavenly Gourmet January 2009 - October 2010
Education
The University of Texas at San Antonio 2010 — 2015
Kinesiology and Exercise Science
Renue Systems January 2014 - Present
Servpro Industries 2012 - 2013
Skills
Flooring, Fire Restoration, Team Building, Customer Satisfaction, Customer Service, Strategic Planning, Budgets, Mold Remediation, Water Damage, Carpet, Tile, Operations Management, Contract Negotiation, Sales Management
Education
Penn Foster Career School 2008 — 2009
high school diploma
Philadelphia job corps life science Institute 2008 — 2009
emergency medical services and facilities maintenance
Tennessee Technological University August 2006 - Present
Servpro Industries June 2005 - July 2006
Arvin Meritor June 2004 - June 2005
Skills
Matlab, University Teaching, Higher Education
Education
Tennessee Technological University 1992 — 1996
Doctor of Philosophy (Ph.D.), Mechanical Engineering
Tennessee Technological University 1988 — 1992
Master of Science (M.S.), Mechanical Engineering
KREC (NITK) Surathkal 1982 — 1986
Bachelor of Engineering (BE), Mechanical Engineering, Pathetic
Servpro Industries August 2012 - Present
Servpro Industries August 2012 - Present
The Scooter Store December 2007 - December 2010
Lake Breeze Ski Lodge May 2002 - December 2007
Education
The University of Texas at San Antonio 2001 — 2004
Seguin High School 1997 — 2001
FM Global May 2013 - Present
Amica Mutual Insurance February 2009 - May 2013
Servpro Industries February 2007 - January 2009
Allan Industries Inc. March 2004 - February 2007
Inskip Autocenter January 2000 - March 2004
Skills
Property Damage, Property Claims, Claims Management, Claim Investigation, Xactimate, Claim, Negotiation, Property & Casualty..., Subrogation, Commercial Insurance, Liability, Loss Adjusting, Claims Resolution, Loss Mitigation, Adjustments, Insurance Adjusting, Large Loss, Claims Handling, Claims Investigations, Commercial Lines, Adjusters, Business Interruption, Insurance, General Insurance
Education
New England Institute of Technology 2009 — 2013
Bachelor's degree, Construction Management
Servpro Industries August 2013 - Present
Skills
Customer Service, Microsoft Excel, Microsoft Office, Budgets, Process Scheduler
Education
Middlesex Community College
SERVPRO INDUSTRIES April 2012 - Present
Imperial Premium Financing Specialists Corporation March 2010 - March 2011
AIG March 2007 - March 2009
Willis 2005 - 2006
Willis 2001 - 2004
Willis 1998 - 2000
Willis 1997 - 1998
Willis 1989 - 1997
Willis 1988 - 1989
Willis 1982 - 1987
Skills
Auditing, Finance, Business Development, Sales, Credit, Commercial Insurance, Team Building, Sales Management, Internal Audit, Operations Management, Business Planning, Executive Management, Forecasting, P, Pricing, Brokers, Insurance, Property, Management, Risk Management
Education
St. John's University 1971 — 1974
Bachelor of Science, Accounting
Servpro Industries June 2013 - July 2014
FASTSIGNS® October 2011 - June 2014
KETTLER May 2007 - November 2011
Education
Northern Virginia Community College 2002 — 2014
Associate's Degree, Business Administration and Management, General, B