The Connection
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The Connection Employees
Spelman Sophomore Class Council August 2015 - Present
The Maroon Tiger Student Media Group June 2015 - Present
The Connection July 2015 - August 2015
Spelman College Museum of Fine Art February 2015 - May 2015
Skills
Microsoft Office, Microsoft Excel, Leadership, PowerPoint, Microsoft Word, Event Planning
Education
Spelman College 2014 — 2018
Bachelor of Arts (B.A.), International/Global Studies
Periscope April 2014 - Present
BSP Digital Marketing 2011 - Present
LEGO Brand Retail November 1999 - Present
NordicClick Interactive 2012 - 2014
The Connection 2011 - 2012
Rasmussen College 2009 - 2011
Activision 2008 - 2008
TAJ Technologies Inc. 2005 - 2008
Skills
Analytics, Digital Strategy, Digital Marketing, Google Analytics, SEO, A/B Testing, Tableau, Google Adwords, Social Media, Advertising, Interactive Marketing, Social Networking, Leadership, Online Marketing, Email Marketing, Management, Marketing Communications, Marketing Strategy, Public Relations, Customer Service, Social Media Marketing, Copywriting, Blogging, PowerPoint, Microsoft Office, Brand Development, Online Advertising, Creative Services, SEM, PPC, Integrated Marketing, Photoshop, Adobe Creative Suite, Corporate Communications, Strategic Planning, Customer Relations, Wordpress, Lead Generation, Technical Writing, Content Production, Editing, Trade Shows, Community Relations, Online Communities, Google Webmaster Tools
Education
Minnesota State University, Mankato 2001 — 2005
B.S., Mass Communications
Minneapolis College of Art and Design 2000 — 2000
Drawing and Animation
Colorado Community College System July 2014 - Present
Intrepid Potash December 2008 - June 2014
Fiesta Drive-In Theatre May 2005 - October 2011
The Connection February 2008 - July 2008
Skills
Cisco Technologies, Servers, Operating Systems, Troubleshooting, Networking, SCP, Windows Server, CCNA, Cisco Networking, Network Design, Security, Help Desk Support, Microsoft SQL Server, Network Engineering, Infrastructure, Microsoft Office, Software Installation, Information Technology, Network Administration, Project Management, IP
Education
New Mexico Institute of Mining and Technology 2006 — 2007
Computer Science
Carlsbad High School 2003 — 2006
Diploma, General
Freelance 1996 - Present
Sheryl Wright Stinchcum 2010 - 2011
The John Gilbert Appreciation Society 1998 - 2007
The Connection 1992 - 1994
Skills
novelist, editor, short..., Registered Nurse, Microsoft Word, Windows, Research, Teaching, Public Speaking, Editing, Proofreading, Fiction, Creative Writing, Blogging, Non-fiction, Copy Editing, Film, Freelance Writing, Newsletters, Copywriting, Web Content, Writing, Journalism, Social Media, Publishing, Editorial, Storytelling, Publications
Education
Lynchburg Geneal Hospital School of Nursing 1965 — 1968
Northern Virginia Community College
Associate's Degree, General Studies
Applebee's January 2015 - Present
Graffiti Pizzaria September 2014 - Present
The Connection September 2013 - August 2014
Mangia Pizzeria September 2003 - March 2013
St. Bonaventure University May 2012 - July 2012
St. Bonaventure University May 2011 - August 2011
The Canticle Farm July 2010 - October 2010
The Old Library Restaurant May 2010 - August 2010
The Wolfpack Brewery June 2009 - August 2009
Peterson Roofing, Inc. May 2008 - July 2008
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Outlook, English, Budgets, Strategic Planning, Research, Windows, Public Speaking, Negotiation, Teaching, Photoshop, Social Media, Event Planning, Facebook, Social Networking
Education
St. Bonaventure University 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 3.415
St. Bonaventure University 2004 — 2012
Bachelor of Arts (B.A.), Philosophy and Music Majors, Law and Society Minor, 3.043
The Connection August 2012 - November 2012
Milestone, Inc October 2009 - November 2012
Wesley Willows Nursing Home August 2008 - March 2010
Walmart April 2008 - September 2008
Skills
Food, Cashiering, Cash Register, Telephone Skills, Customer Service, Cashiers, Microsoft Word, Filing, Customer Satisfaction, Microsoft Office, Cash Handling Experience
Education
Rock Valley College
Coyotes Night Club February 2013 - Present
APAC Customer Services June 2012 - Present
The Connection March 2010 - May 2012
Servicom February 2009 - October 2009
Skills
Comminution, Schedules, Time Management, Real Time, Reports, Reporting & Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, eWFM, ESP, Kronos Timekeeping, Time & Attendance, Process Improvement, Outlook Express, RTA, Spreadsheets, Customer Satisfaction, Employee Training, Technical Support, Customer Service, Performance Management, Team Building
Education
Rock Valley College 2007 — 2008
Emergency Medical Technology/Technician (EMT Paramedic)
Belvidere High School 2004 — 2007
The Connection
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Madison Area Technical College 1993 — 1997
Associate's degree, Criminal Justice/Police Science
Arcadia Healthcare Solutions November 2013 - Present
Rock Valley College January 2008 - Present
The Connection July 2011 - November 2013
Rockford College 2010 - 2013
Staff Management, Inc July 2008 - January 2010
Wesley Willows Corporation July 1999 - July 2008
Skills
Risk Management, Performance Management, Employee Relations, Employee Benefits, Human Resources, Benefits Administration, Recruiting, Onboarding, Deferred Compensation, Organizational..., Training, Personnel Management, Payroll, Policy, New Hire Orientations, Management, Interviews, Employment Law, Program Management, Conflict Resolution, Coaching, Strategic Planning, Team Building, Customer Service, Employee Engagement, Nonprofits, Time Management, Leadership Development, Employee Training, Staff Development, Resume Writing, College Recruiting, Career Counseling, Workforce Planning, Leadership, Career Development, HRIS, FMLA, Organizational..., Labor Relations, Talent Acquisition, HR Policies, Legal Compliance, Hiring, Job Descriptions, Succession Planning, Talent Management, Performance Appraisal, Applicant Tracking..., Industrial Relations
Education
Rockford University 2010 — 2012
MBA, Business Administration with HR Emphasis
Rockford University 2006 — 2008
BS, Management Sciences
Opnia May 2014 - Present
Target May 2013 - April 2014
Target 2012 - April 2013
Sybaritic, Inc. May 2011 - April 2012
Incspear January 2010 - December 2011
Sybaritic, Inc. January 2011 - May 2011
The-Connection June 2010 - August 2010
Momentum Worldwide February 2010 - May 2010
Skills
Search Engine..., Negotiation, E-Commerce, Email Marketing, Photoshop, Adobe Premiere Pro, Search Engine Marketing, Google Ad Words, Social Media Campaigns, Affiliate Marketing, Blog Optimization, Cross-Cultural..., Project Management, Product Management, Creative Thinking, Public Speaking, Team Building, Magento, Wordpress, Excel, Microsoft Office, Lead Management, Direct Mail, Outsourcing, Outsourcing Management, Purchasing, Pricing Strategy, Salesforce.com, ERP/CRM, Facebook advertising, Facebook Marketing, Facebook API, MS Excel Pivot Tables, Multi-channel Marketing, Multivariate Testing, Multivariate Analysis, Multivariate Statistics, POV, Data Analysis, Managing Database, Database Marketing, Data Mining, SEO, Demand Side Platform, Ad Exchanges, SEM, E-commerce, Social Media Marketing, Facebook, Google Adwords
Education
St. John's University 2007 — 2011
Bachelor of Arts (BA), Communication, General
Richmond, The American International University in London 2010 — 2010
Entrepreneurship, Advertising
The Connection March 2013 - Present
Pittsburgh-Corning October 2012 - February 2013
Empereon Marketing March 2012 - July 2012
Skills
Computer Science, Open Source Software, Windows 7, Bricklaying, Linux, Painting, Construction Drawings, Construction Management, Construction, Management Accounting, Customer Service..., Customer Satisfaction, Telemarketing, Inbound Marketing, Troubleshooting, Customer Service..., Telephone Skills, Customer Support, Materials, Customer Service..., Order Processing, Computer Repair, Up-selling, IVR, Computer Hardware, Telephone Manner, Courtesy, Customer Service, Team Leadership, Phone Etiquette
Education
Thaddeus Stevens College of Technology 2009 — 2010
Associate of Science (A.S.), Masonry
Coudersport Area JSHS 2001 — 2008
Diploma, Accounting and Business/Management
DAC, Inc. May 2014 - Present
Minnesota School of Business October 2012 - June 2013
EKM Studios August 2011 - October 2012
Minnesota School of Business November 2009 - August 2011
Minnesota School of Business October 2008 - December 2009
The Connection June 2007 - April 2008
DAC, Inc. & A-DAC Plastics Corp. February 2003 - April 2007
Community Care, Inc. October 1999 - February 2003
Skills
Writing, Editing, Policy Analysis, Employee Relations, Benefits Administration, Interviews, Research, Networking, Employee Training, Resume Writing, Career Counseling, Career Development, College Recruiting, Job Search Strategies, Job Coaching, Recruiting, Staff Development, Cover Letters, Higher Education, Human Resources, Adult Education, Public Speaking, Leadership, Teaching, Nonprofits, Employee Benefits, Hiring, Student Affairs, Time Management, Coaching, Academic Advising
Education
Western Illinois University 2000 — 2004
MBA, Business & International Management
Northern Illinois University 1995 — 1998
BA, English
Carver County (MN) July 2011 - Present
The Connection August 2010 - July 2011
Emerson Network Power July 2009 - August 2010
New Prague Area Schools 2005 - 2009
Skills
System Administration, Microsoft Exchange, Windows Server, Cisco Call Manager, VMware View, VMware ESX, Customer Service, Desktop Application..., VMware, Active Directory, Help Desk Support, Windows 7
Education
Lewis University 2013 — 2015
Master of Science (M.S.), Computer and Information Systems Security/Information Assurance
University of Wisconsin-Stout 1999 — 2004
Bachelor of Science (B.S.), Computer Systems Networking and Telecommunications
Web Pages That Sell January 2007 - Present
Allina Hospitals & Clinics 2004 - 2005
Comm-Works 2003 - 2005
The Connection 2001 - 2002
Skills
Social Networking, Social Media, Facebook, Blogging, Web Design, Marketing, Small Business, Training, Public Speaking, Strategy, Webinars, Coaching, Leadership Development, WordPress, Virtual Assistance, B2B, Personal Branding, Newsletters, Email Marketing, Customer Service, Sales, Marketing Strategy, Facebook Fan Page..., Management, Leadership, Team Building, Instructors, Strategic Planning, Social Media Marketing, Web Marketing, Instructional Design, Time Management, New Business Development, PPC, Team Leadership, Outlook, PowerPoint, Event Planning, YouTube, Microsoft Word
Education
Minnesota State University, Mankato 1989 — 1993
Burnsville Senior High 1986 — 1989
The Connection September 2015 - Present
Ganny Russ Opticians May 2006 - Present
AT&T Cellular Connections February 2005 - May 2006
T-Mobile October 2004 - February 2005
Skills
Budgets, Sales, Management, Outlook, Analysis, QuickBooks, Customer Service, Business Process..., Payroll, Microsoft Excel, Cold Calling, Account Management, Finance, Human Resources, Accounting, Microsoft Word, PowerPoint, Financial Analysis, Time Management, Microsoft Office, Sales Management, Data Analysis, Forecasting, Direct Sales, Accounts Payable, Financial Audits, Financial Accounting, Spreadsheets, Variance Analysis, Cash Flow, Accounts Receivable, Inventory Management, Financial Reporting, Managerial Finance, Credit
Education
New Jersey City University 2004 — 2009
Bachelor Of Science, BS Finance, Management
University of Wisconsin Milwaukee May 2014 - Present
El Hogar de Ancianos August 2013 - Present
Clark-Devon Hardware September 2012 - Present
Swedish Covenant Hospital July 2013 - July 2013
Andersonville Physical Therapy April 2013 - June 2013
DSW August 2012 - October 2012
The Connection April 2012 - July 2012
CVS Caremark Corporation August 2011 - June 2012
MacVittie College Union, SUNY Geneseo September 2008 - September 2011
Kodiak Transfer May 2011 - July 2011
Skills
Typing, Social Media, Management, Blogging, Issue Resolution, People Skills, Soft Skills, Data Entry, Customer Service
Education
University of Wisconsin Milwaukee 2014 — 2017
Doctor of Physical Therapy, Physical Therapy/Therapist
State University of New York College at Geneseo 2008 — 2011
Bachelor of Arts, Biology
U.S. Bank June 2012 - Present
The-connection October 2011 - January 2012
Thrivent Financial for Lutheran November 2006 - October 2011
Powel-Miniax January 2005 - October 2006
Minnesota State University, Mankato May 2004 - December 2004
, Minnesota State University, Mankato September 2003 - May 2004
Co-op AS, Oslo Norway June 2000 - June 2002
Thuy Anh, Saigon Vietnam June 1989 - February 1994
Skills
Eclipse, Software Development, Java Enterprise Edition, Spring, Hibernate, Java, JSP, JavaScript, SQL, Oracle, Struts, CSS, Testing, Websphere, Business Analysis, SDLC, Software Project..., Microsoft Office, Process Improvement, Microsoft Excel
Education
Minnesota State University, Mankato 2002 — 2004
B.S, Computer Science
University of Oslo (UiO) 1999 — 2002
B.S, Computer Science
MTM, Inc. June 2013 - Present
The Connection August 2010 - May 2013
NCO Group May 2008 - August 2010
Skills
Customer Service, Call Center, Coaching, Microsoft Office, Troubleshooting, Mentoring, Customer Satisfaction, Team Building, Performance Management, Supervisory Skills, Program Management, Telecommunications, Interviewing, Interviews, Call Centers, Customer Experience, Teamwork, Workforce Management, Employee Training, Call Center Development, Process Improvement, Operations Management, Customer Retention, Employee Benefits, Leadership, CRM, Outsourcing, Management, Team Leadership, Quality Assurance, Telemarketing
Education
Rasmussen College-Illinois 2011 — 2013
BA, Business Management
Buffalo Bills August 2011 - Present
The Connection August 2011 - Present
West Virginia University August 2008 - May 2011
St. Bonaventure University May 2010 - August 2010
Monroe Community College September 2007 - May 2008
Skills
Great People Skills, Microsoft Office, Outgoing
Education
West Virginia University 2008 — 2011
Bachalors of Arts, History
Monroe Community College 2006 — 2008
AS, Communications
The Connection January 1991 - Present
Skills
Yoga (500HR certified ), Sports Nutrition, Wellness Coaching, Exercise Prescription, Toning, Injury Prevention, NASM, Plyometrics, Stretching, Corrective Exercise, Core Strength, Weight, Nutritional Counseling, Pilates, Flexibility Training, Performance Enhancement, Yoga, Fitness Consulting, Boot Camp, Kinesiology, TRX Suspension Training, Weight Loss Coaching, Bodybuilding, Strength & Conditioning, Special Populations, Group Training, Cardiovascular Fitness, Sports Conditioning, Cardiovascular Training, Fitness Instruction, Weight Management, Group Exercise..., TRX Certified, Agility, ViPR, Interval Training, High Intensity Interval..., Aerobics, Muscle Tone, Hypertrophy, Sports Training, Balance Training, Certified Group..., Functional Movement, Functional Movement..., Pre/Post Natal Fitness, Post Rehabilitation, Speed Training, Body Composition, Muscular Endurance
Education
NYU 1985 — 1990
Master's degree, Health and Physical Education/Fitness
Rockford Career College March 2012 - Present
The Connection March 2011 - May 2011
Skills
35 w.p.m, Inbound Marketing
Education
Rockford Career College 2012 — 2014
Associate's degree, Business Administration and Management, General
BARBRI, Inc March 2015 - May 2015
J. R. Watkins March 2014 - January 2015
Famous Dave's September 2012 - June 2013
Thomson Reuters April 2007 - July 2012
The Connection December 2005 - April 2007
Mankato Kasota Stone 2005 - 2005
Minnesota Soybean Reseach & Promotion Council 2003 - 2005
Skills
Online Marketing, Interactive Marketing, Customer Engagement, Social Media Marketing, Twitter, Corporate Branding, SEO, Product Development, Web Analytics, Digital Marketing, Integrated Marketing, Organic Search, Digital Strategy, Social Search, Content Strategy, Content Marketing, Google Analytics, Mobile Marketing, Local Search..., Ideation, Customer Acquisition..., Search Engine Ranking, Gamification, Corporate Blogging, Loyalty Programs, Incentive Programs, Program Management, Legal Marketing, Blogging
Education
William Mitchell College of Law 2008 — 2012
J.D., Legal/Law
Minnesota State University, Mankato 1992 — 1998
B.A., Speech Communications, French
Mankato West High School
UnitedHealth Group June 2013 - Present
Pierce Skate and Ski October 2002 - Present
The Connection March 2011 - June 2013
Solar Plastics, Inc. November 2010 - March 2011
Greatbatch Medical January 2003 - November 2010
Opportunity Partners April 1992 - October 2002
Pirelli January 1981 - January 1992
Skills
Cross-functional Team..., Microsoft Office, Excel, Word, PowerPoint, Team Building, Coaching, Outlook, Retail, Windows, Microsoft Word, Articulate stroriline, Public Speaking, Project Management, Sales, Microsoft Excel, Customer Service, Call Centers, Management, Strategic Planning, Budgets, Integration
Education
University of Minnesota-Twin Cities
BS, College of Education
Clarion Hotel Airport March 2015 - Present
Maine Medical Center February 2015 - Present
New York State Parks Recreation & Historic Preservation June 2013 - February 2015
The Connection November 2011 - November 2012
St. Bonaventure University Richter Center August 2008 - August 2011
Skills
Epic Systems, Oracle, QuickBooks, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Data Entry, PowerPoint, Time Management, Outlook, Access, Teamwork, Leadership, Team Leadership, Tracking Systems
Education
SUNY Empire State College 2011 — 2013
Bachelor of Science (BS), Business Administration and Management, General
St. Bonaventure University 2008 — 2010
Accounting
THE CONNECTION Simi-Retired, Volunteer Ath Trainer,CPR/AED Inst.Team Bldg Facilitator, Care leader Mich Sect. 3CAThe Connection1969 - Present
Skills
Public Speaking, Program Development, Nonprofits, Customer Service, Fundraising, Volunteer Management, Strategic Planning
Education
Michigan State University 1965 — 1969
Bachelor's Degree, Major-Sports Medicine, Minor- Recreation, Alumni
Shopko January 2014 - December 2014
Express Scripts December 2007 - October 2010
Maxcare 2007 - 2007
The Connection August 2004 - December 2006
Skills
Customer Service, Data Entry, Healthcare, Quality Patient Care, Quality Assurance, Pharmacy, HIPAA, Healthcare Management, Healthcare Information..., Managed Care, Human Resources
Education
Webster University 2012 — 2013
Master's degree, Health/Health Care Administration/Management
National American University-Albuquerque 2007 — 2010
Bachelor of Science (BS), Business
WRNN-TV / Verizon FiOS 1 News March 2011 - Present
WETM-TV (NBC) March 2010 - April 2011
The Connection March 2010 - September 2010
Maryland Institute College of Art August 2008 - May 2009
Maryland Institute College of Art August 2007 - May 2008
Maryland Institute College of Art August 2007 - May 2008
WTKR-TV September 2006 - July 2007
Tidewater Communications January 2006 - May 2006
Tidewater Communications January 2006 - May 2006
Metropolis Records June 2004 - July 2004
Skills
Videography, Video, Premiere, Video Production, Photoshop, Editing, Photography, Broadcast, Pro Tools, Avid Media Composer, Sound, Television, Art, Audio Editing, Digital Video, Flash, Illustrator, Mac, Social Media, Telephone Skills, Camera, Directing, Public Relations, Graphic Design, Customer Service, Graphics, Final Cut Pro, Copywriting, Adobe Creative Suite, Adobe AIR, Banners, Film, Typography, HD Video, Typesetting, Press Releases, Digital Media, Image Editing, Social Networking, Non-linear Editing, Commercials, Digital Photography, Post Production, Features, Animation, Journalism, Creative Writing, Teaching, Producing, Avid
Education
The Maryland Institute College of Art 2007 — 2009
Master of Arts, Digital Art
The Maryland Institute College of Art 2007 — 2009
Masters of Fine Arts, Photographic and Electronic Media
Virginia Wesleyan College 2001 — 2005
Bachelor of Arts, Communications
ER Associates June 2015 - Present
Catholic Charities Archdiocese Rochester August 2013 - July 2015
SUNY Empire State College June 2012 - May 2013
The Connection January 2010 - January 2011
Grant Avenue Development January 2008 - January 2010
We're Entertainment January 1997 - January 2004
State Home January 1995 - January 1997
Skills
Public Speaking, Advocacy, Case Managment, Crisis Intervention, DSM-IV, Relational Problems, Case Management, Community Outreach, Customer Service, Mental Health, Microsoft Office, Nonprofits, Youth Mentoring, Resume Writing
Education
Syracuse University 2013 — 2017
SUNY Empire State University 2009 — 2013
BS, Human Services
Romulus Central School 1995 — 1997
Regents Diploma
The Connection March 2015 - Present
Author - January 2011 - February 2015
Sutherland Global Services June 2010 - June 2014
The Ideological Footprint Project January 2012 - January 2014
Sutherland Global Services January 2011 - December 2013
Sutherland Global Services July 2010 - December 2010
Sutherland Global Services August 2009 - July 2010
Syracuse University August 2008 - June 2010
Network Solutions June 2005 - June 2007
George Washington University August 1999 - May 2001
Skills
Microsoft Office, Microsoft Excel, Customer Service, Social Networking, Sales, Telecommunications, Networking, Writing, Team Management, Creative Writing, Cisco Technologies, Salesforce.com, Public Speaking, History, Technical Writing, Information Technology, Telephony, Teamwork, Social Media, Opera, Cisco Routers, Avaya, Routers, Philosophy, Corporate Social..., Social Entrepreneurship, Unified Communications, Spanish, Avaya Technologies, Novels, Cisco VoIP, Wealth Management, Avaya IP Telephony, IP PBX, Critical Pedagogy, Philosophy of Religion, Philosophy Of Science, Ancient Philosophy, Historical Archaeology, History Of Technology, History Of Ideas, Adobe eLearning Suite, Articulate Suite, Corporate Training, Instructional Design, Team Leadership, Leadership, Editing, Management, Research
Education
Syracuse University - Maxwell School of Citizenship and Public Affairs 2007 — 2010
Master of Arts (M.A.), International Relations and Affairs
Penn State University 2006 — 2007
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
The George Washington University 1998 — 2002
Bachelor of Arts (B.A.), Classical, Ancient Mediterranean and Near Eastern Studies and Archaeology
Ortho Clinical Diagnostics November 2012 - Present
Ortho Clinical Diagnostics 2010 - 2012
F & L Marketing March 2010 - April 2011
The Connection June 2005 - June 2006
Skills
Cross-functional Team..., People Skills, Team Leadership, Six Sigma, Office Administration, Payroll, HR Policies, Microsoft Office, FDA, Leadership, Management, Medical Devices, Process Improvement, Lean Manufacturing, Quality System, Manufacturing, Continuous Improvement, CAPA, Validation, Product Development, DMAIC, GMP, Networking, Employee Learning &..., Software Documentation, Quality Assurance, Project Management, Kaizen, 5S, Team Building, Training, Operations Management, Customer Service, Problem Solving, Root Cause Analysis, Strategic Planning, Troubleshooting, Supply Chain, Microsoft Excel, Quality Control, Sales
Education
Roberts Wesleyan College 2014 — 2015
Bachelor’s Degree, Organizational Management, 3.80 G.P.A.
Monroe Community College 2012 — 2014
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Summit High School May 2015 - Present
Teton Science Schools May 2014 - September 2014
Saltbox Environmental Research Center 2012 - 2013
Shiseido 2011 - 2012
The Connection 2008 - 2011
Skills
Microsoft Excel, Microsoft Office, Access, Outlook, GIS, Environmental Education, Research, Time Management, Community Outreach
Education
Ramapo College of NJ 2010 — 2014
Environmental Studies
The Film Panel Notetaker March 2008 - Present
London Calling aka The Amazing Spider-man 2 May 2013 - May 2013
The Finger Lakes Times February 2012 - April 2012
The Connection April 2010 - April 2011
Emerson Power Transmission November 2008 - December 2008
Wegmans Food Markets July 2005 - September 2008
H&R Block January 2004 - February 2005
Cayuga Medical Center at Ithaca August 2004 - September 2004
Cornell University April 2004 - May 2004
Skills
Final Cut Pro, Video Production, Video Editing, Television, Post Production, Video, Film Production, Broadcast, Film, Media Production, Documentaries, Camera, Editing, Videography, Camera Operating, Journalism, After Effects
Education
State University of New York College of Agriculture and Technology at Morrisville 2011 — 2012
Certificate, Office Administration
State University of New York College at Oneonta 1999 — 2003
Bachelor of Arts (BA), Computer Art
Pastor (part-time) February 2015 - Present
South Texas Veterans Health Care System August 2012 - Present
United States Army Reserve 1982 - 2014
The Connection 2007 - 2009
Faith Community Church 1999 - 2007
Skills
Leadership, Community Outreach, Training, Religion, Pastoral Counseling, Program Management, Leadership Development, Organizational..., Pastoral Care, Mental Health, Grief Counseling, Chaplaincy, Conflict Resolution, Coaching, Teaching, Mental Health Counseling, Crisis Intervention, Volunteer Management
Education
Southern Baptist Theological Seminary 1990 — 1992
MDiv, Christian Education
Defense Intelligence College 1986 — 1988
MS, Strategic Intelligence
United States Military Academy at West Point 1978 — 1982
BS, Behavioral Science
Rockford Health System September 2011 - July 2013
The Connection September 2010 - September 2011
Skills
Epic Systems, Team Leadership, Computer Hardware, Communication Skills, CPOE, Staff Development, Healthcare Information..., Technical Training, Call Centers, Customer Service, Software Development, EMR Training, HIPAA, Healthcare, Visio, Inpatient, MyChart, Software Documentation, Training, GoLive, Quality Assurance, Leadership, Employee Training, Customer Satisfaction, EHR
Education
Rock Valley College 2008 — 2010
Computer and Information Sciences and Support Services
University of Kentucky January 2013 - Present
Wheeler Clinic September 2010 - November 2012
The Connection February 2009 - August 2010
Skills
Adolescents, Motivational..., Adults, Group Dynamics, Auditing, Job Development, Social Services, Behavioral Health, Crisis
Education
University of New Haven 2008 — 2010
Master of Science (M.S.), Criminal Justice
University of New Haven 2002 — 2006
B.S, Criminal Justice
United States Air Force March 2012 - Present
Integra Appraisals 2010 - May 2012
Chartwells October 2006 - July 2010
The Connection May 2009 - July 2009
Fernwood Cove May 2007 - August 2007
Lifetime Fitness February 2004 - December 2006
Skills
Microsoft Office, Communication, Interviews, Customer Service, Job Analysis, Psychology, Conflict Resolution, Career Counseling, Recruiting, Career Development, Critical Thinking, Leadership Development, Employee Relations, Organizational...
Education
Northern Virginia Community College 2010 — 2011
Human Resources Managment Certificate, Human Resources
Radford University 2006 — 2010
Bachelor of Science, Psychology, Criminal Justice
H&R Block November 2010 - June 2014
H and R Block November 2006 - July 2010
Access Hospitality Resources October 2005 - January 2010
The Connection March 2005 - July 2005
American Airlines March 1995 - June 2004
Hilton Reservations Worldwide May 2000 - December 2002
Reno Air 1994 - 1996
Skills
Tax Return Preparation, MS Word, MS Excel, MS Power Point, Microsoft Excel, Tax Preparation, PowerPoint, Microsoft Word, Data Entry, Tax, Customer Service, Accounts Receivable, Tax Returns, Microsoft Office, Income Tax, PeopleSoft, Telephone Skills, Time Management, Training, Access, Management, Team Building, Leadership, Sales, Financial Reporting, Payroll, Accounting, Bookkeeping, Account Reconciliation
Education
Ashford University/Forbes Business School 2013 — 2016
Bachelor of Arts, Accounting
University of Phoenix
The Connection October 2003 - Present
Brand Model and Talent Agency, Inc September 1999 - September 2003
The Model Co. South Africa February 1993 - August 1995
Skills
Event Planning, Product Placement, Promotions, Trade Shows
Education
Saddleback College
degree in LIFE!
The Connection October 2014 - Present
J.C.5 Star June 2013 - December 2013
DBA Pepperidge Farm December 2004 - February 2013
Kroger March 2000 - August 2004
Skills
Merchandising, Sales, Cashiering, Pricing, Customer Service, Retail, Inventory Management, Time Management, Customer Satisfaction, PowerPoint
Education
Rock Valley College 2008 — 2008
GED
Resonance Life Coaching August 2013 - Present
Target August 2012 - Present
Target Corporation October 2009 - July 2012
Target September 2006 - October 2009
Target September 2005 - September 2006
International Dairy Queen 2004 - 2004
The Connection 1997 - 2004
Skills
Career Development, Resume Writing, Group Faclitation, Change Management, Instructional Design, Coaching, Interviews, Innovation, HR Consulting, Process Improvement, Cross-functional Team..., Organizational..., Strategic Planning, Mentoring, Project Management, Workshop Facilitation, Team Building, Strategic Partnerships, New Business Development, Training, Employee Training, Human Resources, Personnel Management, Strategy, Performance Management, Succession Planning, Talent Management, Onboarding, Staff Development, Employee Relations, Employee Engagement, Talent Acquisition, Retail, Life Coaching, Presentation Coaching, Interviewing, Meeting Planning, Medication Therapy..., Patient Education, Corporate Security, Leadership, Organizational..., Business Development
Education
Learning Journeys International Center for Coaching 2013 — 2014
Coaching Mastery Certification
Learning Journeys International Center for Coaching 2012 — 2013
Life Coach Practitioner Certification
University of Minnesota-Twin Cities 1999 — 2001
BA, Human Resource Development
The Connection. October 1992 - Present
Queens University of Charlotte: AIPS 1992 - 2002
Law Offices of David M. Formaro 1988 - 1992
Lon Jackson & Associates 1984 - 1988
Skills
Inventory Management, Commercial Litigation, Merchandising, Sales, Legal Research, Personal Injury, Domestic Relations, Sales Management, Account Management, Retail
Education
Michigan State University College of Law 1981 — 1984
JD, Law
University of Michigan 1974 — 1978
Bachelor's degree, Industrial and Organizational Psychology
MNsure July 2013 - Present
Express Scripts March 2009 - April 2013
Express Scripts 2005 - 2009
HealthEZ 2004 - 2005
The Connection 2001 - 2004
Skills
Account Management, Pharmacy Benefit..., Cross-functional Team..., Key Account Management, Healthcare, Medicare Part D, Product Launch, Process Improvement, Customer Service, Customer Satisfaction, Customer Retention, Management, Project Management, Operations Management, Training, Product Management, Leadership, Strategic Planning
Education
Cardinal Stritch University
Master of Science, Health Services Administration
University of Minnesota-Twin Cities
Bachelor of Arts (B.A.), Speech Communication
MNsure July 2013 - December 2013
UnitedHealth Group July 2010 - June 2012
The Connection 2008 - 2008
Independent Insurance Agent 2005 - 2006
FairMarket Life Settlements Corp 2004 - 2005
Access Information Systems, Inc. 2001 - 2004
Allianz Life 1999 - 2001
Hartford Life 1997 - 1998
Prudential Insurance 1994 - 1997
Prudential Home Mortgage 1993 - 1994
Skills
Customer Service, Sales, Process Improvement, Strategic Planning, Cross-functional Team..., Management, CRM, Analysis, Insurance, Marketing, Call Centers, Training, Business Analysis, Software Documentation, Data Analysis
Education
University of Minnesota-Twin Cities 1986 — 1990
B.S., Economics
Perry First Assembly of God August 2012 - Present
The Connection January 2009 - April 2012
Cypress Grove Assembly of God 2001 - 2004
Skills
Youth Ministry, Preaching, Discipleship, Pastoral Care, Theology, Biblical Studies, Student Ministry, Pastoral Counseling, Missions, Religion, Spiritual Direction, Church Events, Church Growth, Pastoring, Pastoral
Education
Southeastern University 1998 — 2003
Bachelor's Degree, Youth Ministry
Sears Holdings Corporation May 2014 - Present
The Connection April 2012 - May 2014
American Water June 2011 - December 2011
Charter Communications 2008 - 2011
Charlton 2006 - 2008
Comcast 2003 - 2006
GC Services 2001 - 2003
APAC Customer Services 1998 - 2001
MCI 1996 - 1998
Skills
Process Improvement, Customer Satisfaction, Call Center, Customer Retention, Workforce Management, Operations Management, Contact Centers, Leadership Development, BPO, Broadband, Strategic Planning, Telecommunications, Call Centers, Coaching, Customer Service, Sales, Outsourcing, Leadership, Team Building, Account Management, Sales Management, Management, Customer Experience, Employee Relations, Inbound Marketing, Human Resources, Budgets, Avaya, Forecasting, Call Center Development
Education
University of Iowa 1986 — 1989
BBA
University of Chicago
Bridge Force LLC / MTM Inc. August 2015 - Present
Job Seeker April 2015 - August 2015
Servicom September 2013 - April 2015
The Connection August 2010 - September 2013
Rock Valley College June 2008 - August 2010
Warranty Processing Inc November 2006 - June 2008
Jo-Mar Distributors / Affiliate of Premier Books Direct September 2005 - October 2006
Self Employed March 2005 - August 2005
Luxury Motors Inc February 2002 - February 2005
Fox Valley Motorcars January 2000 - January 2002
Skills
Coaching, Performance Management, Customer Experience, Customer Satisfaction, Call Center, Sales, Call Center Development, Call Centers, Team Building, Customer Retention, Leadership, BPO, Contact Centers, Customer Service, Management, Process Improvement, Telecommunications, Team Leadership, Operations Management, Training, Automotive, Inventory Management, Microsoft Excel, Microsoft Word, Customer Relations
Education
Lake Park High School 1976 — 1980
Diploma, General Studies
Rock Valley College
Intermap Technologies July 2009 - September 2009
Intermap Technologies, inc July 2009 - September 2009
Andrae Michaels NPC April 2009 - June 2009
Buford's Beef n Bean August 2008 - October 2008
The Connection October 2007 - July 2008
PaPa Murphy's March 2007 - September 2007
Education
The University of New Mexico 2008 — 2009
GED, GED
James Madison High School
University of Phoenix
AA, Software Developement
From You Flowers December 2014 - Present
The Connection January 2012 - April 2014
The Connection Institute for Innovative Practice 2012 - April 2014
unwoven.net March 2007 - January 2013
The Connection Inc. January 2011 - 2012
FanVox LLC November 2004 - March 2011
The Connection Inc. 2008 - 2011
Yarde Metals October 2007 - November 2008
Thomson Scientific July 2004 - October 2007
Skills
MySQL, Apache, PHP, XML, SQL, Software Development, Web Development, Perl, Windows, HTML, jQuery, Shell Scripting, Microsoft Office, Unix, Open Source, Linux, CSS, Operating Systems, Programming, Team Building, Project Management, JavaScript, AJAX, Subversion, XHTML, Bash, Scripting, System Administration, Asking Questions, HTML 5, Database Design, CMS, Team Leadership, Strategic Planning, WordPress, FreeBSD, Photoshop, Semantic Web, Data Modeling, Personal Information..., Strategic Vision, Resource Management, New technologies, Creative problem solving, SPARQL, Drupal, MediaWiki, Amazon Web Services..., Reverse Engineering
Education
The University of Connecticut 1998 — 2002
B.A., Psychology
University of Connecticut 1998 — 2002
B.A., Philosophy
CompuCom July 2011 - Present
Ontario County February 2011 - April 2011
The Connection May 2010 - February 2011
Unisys September 1999 - October 2009
ValueOptions September 1993 - May 1999
Skills
Technical Writing, Data Analysis, Troubleshooting, Auditing, Microsoft Office, Process Improvement, Administration, System Administration, Project Management, Business Analysis, Outlook, Analysis, Quality Assurance, Software Documentation, IT Service Management, Computer Hardware, Microsoft Word, Windows, Active Directory, Windows 7, Customer Service, Technical Support, Team Leadership, Training, Access, Microsoft Excel, Service Delivery, Networking, IT Operations, Hardware, Incident Management, Requirements Analysis, Operating Systems, Time Management, Call Centers, Management, Security, Vendor Management, Disaster Recovery
Education
Syracuse University - Martin J. Whitman School of Management 1982 — 1986
BS, Business, Finance
Septran INC October 2014 - April 2015
The Connection November 2013 - July 2014
NCO Group April 2012 - July 2012
Education
Rockford Career College 2015 — 2017
Associate’s Degree, Accounting and Business/Management
Greenlee Textron September 2014 - Present
Smith Brother’s Contracting July 2013 - Present
The Connection August 2011 - July 2013
Skills
Workforce Management, Training, Process Improvement, Staff Development, Management, Employee Training, Team Leadership, Performance Management, Customer Experience, Public Speaking, Community Outreach, Supervising, Event Planning, Fundraising, Marketing, Microsoft Excel, Microsoft Word, Project Management, Public Relations, Sales, Strategic Planning, Time Management
Education
Rockford University 2015 — 2016
Illinois Central College 2002 — 2004
Associate's Degree, General Education
The Resource Center August 2014 - Present
Department of Public Social Services June 2013 - January 2014
Family Services of the Chautauqua , INC October 2008 - June 2013
Fredonia Migrant Education Outreach Program(MEOP) August 2012 - December 2012
Dunkirk Public Schools August 2011 - February 2012
THE CONNECTION July 2008 - April 2009
Jamestown Public Schools December 2006 - September 2008
Carib Christian Schools January 2002 - January 2006
Buen Samaritano Hospital February 2003 - December 2005
Smart Technology May 2000 - December 2002
Skills
Spanish, Authorization of..., Strategic Planning, Bilingual-English/Spanis..., Human Services, Interpreter/Translator..., Multicultural..., Applied Linguistics, Executive Level..., Records Management, Data Entry, Telephone Interviewing, Telephone Skills, Expenses Reports, Service Planning, Courts petition and..., Authorization of..., Coding service plans, Court Reporting, Court Appearances, Schedule Management, Interpersonal Skill, Classroom Management, Memos and Correspondence, Time Management, Leadership, Social Services, Senior Human Services..., Community Outreach, ESL, Translation
Education
State University of New York College at Fredonia 2010 — 2014
Post graduate course, TESOL- Teaching English to Speakers of Others Languages, K-12
Interamerican University in San German Puerto Rico 2003 — 2006
Master's Degree, Commercial Business education, High School -Vocational
Universidad de Puerto Rico 2003 — 2004
Minor Continued Education, Teacher Education and Professional Development, Specific Subject Areas
Universidad Metropolitana en aguadilla Puerto Rico 1996 — 2002
Bachelor's Degree, Business Administration Office Administration &Information processing
University of Puerto Rico Aguadilla 1993 — 1995
Associate's Degree, Airline and Tourism
Candy Mountain Collective January 2015 - Present
Lever Your Business March 2014 - Present
Freelance October 2011 - Present
The Cinta Aveda Institute July 2012 - January 2014
Om Records February 2013 - June 2013
Pulse Radio February 2012 - July 2012
XPress Magazine August 2011 - January 2012
The Connection August 2009 - June 2010
Skills
Graphic Design, Content Strategy, Art Direction, Marketing, Online Advertising, Editing, Blogging, Video Editing, Creative Direction, Public Relations, Social Media, Online Journalism, Journalism, Final Cut Pro, Photoshop, Event Planning, Digital Media, Videography, Press Releases, Storytelling, SEO, Twitter, Photography, Video, InDesign, Events Coordination, Feature Articles, Video Production, Photojournalism, WordPress, Editorial, Creative Writing, News Writing, Copy Editing, Multimedia, Digital Marketing, Affiliate Relations, Google Analytics, Social Networking, Social Media Marketing, Advertising, Web Content, Web Design, Google Adwords, Facebook, AP Style, Writing
Education
San Francisco State University 2010 — 2013
Bachelor's Degree
Cosumnes River College 2007 — 2010
Saint Paul Area Chamber of Commerce January 2010 - Present
Rotary Club of Saint Paul July 2015 - Present
Beyond the Yellow Ribbon January 2012 - Present
Rotary Club of Saint Paul July 2013 - June 2015
Saint Paul Area Chamber of Commerce February 2008 - December 2010
Northern Voices 2008 - February 2010
techbarn.com November 2006 - June 2007
Archway Merchandising Services January 2004 - October 2006
The Connection April 2001 - January 2004
Norstan Communications July 1998 - April 2001
Skills
New Business Development, Leadership, Staff Development, Call Center, Sales, Recruiting, Community Organizing, Customer Service, Referrals, Program Management, Social Media Marketing, Target Marketing, Merchandising, Corporate Communications, Management, Public Relations, Strategic Planning, Team Leadership, Selling, Social Media, Marketing Communications, Training, Integrated Marketing, B2B Marketing, Marketing Strategy, Event Planning, Customer Satisfaction, Staff Management, Team Building, Email Marketing, Marketing, Budgets, Trade Shows, Advertising, Account Management, Public Affairs, Public Speaking, Nonprofits, Event Management, Lead Generation, Salesforce.com, Media Relations, Volunteer Management, Fundraising, Strategic Communications, Sponsorship, Newsletters, Social Networking, Community Development, Community Outreach
Education
University of Minnesota-Twin Cities 1994 — 1998
Bachelor of Arts, Journalism
Fridley Senior High 1990 — 1994
Rockford Public Schools November 2013 - Present
APAC Customer Services February 2012 - October 2013
The Connection August 2010 - February 2012
Verizon Wireless September 2002 - January 2010
Elite Staffing 2002 - 2002
CH2M HILL 2000 - 2001
Skills
Employee Relations, New Hire Orientations, Employee Benefits, FMLA, Interviews, Human Resources, Employment Law, Applicant Tracking..., Employee Training, Policy, Call Centers, Personnel Management, Recruiting, Talent Management, Training
Education
Loras College 1991 — 1994
BA, Sociology
Kaneland High School 1986 — 1990
HS Diploma
The Connection June 2015 - Present
Rock Valley College August 2009 - Present
Woodman's Food Markets December 2014 - February 2015
UPS October 2014 - December 2014
Macy's September 2013 - January 2014
n/a January 2004 - November 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, Teamwork, Public Speaking, HTML, Java, English, Matlab, Windows, Event Planning
Education
Rock Valley College 2009 — 2016
Education, Education
Harlem Senior High School 2004 — 2008
Diploma, Education
WREX TV July 2014 - Present
The Connection November 2011 - July 2014
Verizon Wireless August 2004 - October 2011
MCI Corporation 2000 - 2004
Skills
Sales, Retail Sales, Sales Management, Team Management, Customer Service, Customer Service..., Customer Engagement, Account Management, Customer Retention, Sales Operations, Team Leadership, Customer Satisfaction, New Business Development, Direct Sales, Strategic Planning, Management, Leadership, Social Media Marketing, Coaching, Training, Marketing Communications, Cold Calling, B2B, Marketing, Advertising, Marketing Strategy
Education
Rock Valley College 1997 — 2000
General Studies
Hononegah High School 1992 — 1996
Nidec-Shimpo America September 2015 - Present
Serta July 2015 - August 2015
Graphic Marking Systems November 2014 - April 2015
Dairy Queen June 2011 - November 2014
i3 Group, a Ceannate company February 2014 - September 2014
The Connection October 2013 - February 2014
Trilogy Interactive June 2011 - June 2013
Underwriters Labortories Inc March 2003 - December 2010
Ignite Sports Media 1999 - 2001
Ignite Sports Media 1999 - 2001
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Customer Service, Customer Satisfaction, Team Building, Process Improvement, Marketing, Inventory Management, Program Management, Public Speaking
Education
University of Kentucky 1990 — 1996
Bachelor's Degree, Communications
. . . . Customer Relations LiaisonArizona State University Alumni AssociationMay 2015 - Present
National Association of Boards of Pharmacy December 2012 - May 2015
The Connection May 2012 - December 2012
Beach Watch LLC May 2005 - August 2011
Academic Advising and Counseling February 2010 - July 2011
Skills
Customer Service, Administrative..., Management Operations, Management, Project Management, Linux, PowerPoint, Product Management, Mobile Devices, Telecommunications, Team Management, Account Management, Software Development, SQL, Integration, Microsoft Excel, JavaScript, Administration, Software Documentation, Team Leadership, Sales, Communication, Microsoft Office, Training, Outlook, Time Management, Leadership, Teamwork
Education
Rock Valley College 2010 — 2012
Associate of Arts (A.A.), General Studies, GPA 2.98
Western Illinois University 2009 — 2009
General Studies
Harlem High School 2005 — 2009
High School Diploma, General
Great Bay Software May 2014 - Present
Sajan August 2010 - May 2014
Concur Technologies July 2008 - July 2010
Ceridian May 2004 - July 2008
The Connection January 2002 - May 2004
Clark/Bardes Consulting March 2001 - January 2002
Summit Academy OIC September 2000 - February 2001
University of Wisconsin-River Falls - Career Services August 1998 - May 2000
Skills
Program Management, International Business, Event Management, Global Marketing, Localization, Strategic Planning, Online Marketing, Marketing Strategy, Marketing Communications, Email Marketing, Marketing Management, Social Media Marketing, SEO, Strategic Communications, Strategic Leadership, CRM, Lead Generation, Strategy, Integrated Marketing, Marketing, B2B
Education
University of Wisconsin-River Falls 1996 — 2000
Bachelor of Science, Marketing Communications
Metropolitan State University 2001 — 2003
Masters of Science, Technical Communications
The Connection November 2012 - Present
The Connection November 2010 - January 2013
International Decision Systems January 2007 - December 2008
International Decision Systems June 1998 - December 2006
Skills
Account Management, Call Centers, Customer Service, Customer Satisfaction, Customer Retention
Education
St. Cloud State University 1996 — 1998
Business Computer Information Systems
Griffis Custom Construction LLC July 2015 - Present
CVS Caremark Corporation April 2012 - June 2015
Walgreens November 2009 - February 2010
New Mexico Highlands University June 2007 - December 2009
The Connection October 2004 - June 2007
United States Marine Corps October 1994 - September 2004
Skills
Management, Customer Service, Microsoft Office, Pharmaceutical Industry, Pharmacy, Software Documentation, Process Improvement, Leadership, Microsoft Excel, Strategic Planning, Team Building, Negotiation, Microsoft Word, Data Entry, Contract Negotiation, Inventory Management, Budgets, Cross-functional Team..., Training, PowerPoint, Team Leadership, Quality Assurance, Creative Writing, Sales, Marketing, Teamwork, Data Analysis, Business Analysis, Time Management, Research, Strategy, Analysis, Change Management
Education
Baker County High School 1991 — 1994
High School
New Mexico Highlands University
Computer Science
Mariposa Publishing May 2015 - Present
Sports Racquet (Blog) July 2012 - Present
Thunderbird Aviation, Inc. and Academy College January 2015 - May 2015
The Connection June 2013 - January 2015
Miratec Systems August 2012 - May 2013
Stearns Bank 2011 - 2012
Hewlett-Packard/Marketsource 2010 - 2011
Coborn's Inc. March 2007 - 2010
Skills
Marketing, Social Media Marketing, Social Media, Marketing Communications, Account Management, Advertising, Marketing Strategy, Sales, Customer Service, Copywriting, Management, Strategic Planning, Digital Marketing, Project Management, Microsoft Office, Adobe Creative Suite, Graphic Design, Event Planning, Photoshop, Project Coordination, Wordpress, Banner Ads, E-newsletter Ads, SEO, Salesforce.com, Creative Writing
Education
Saint Cloud State University - G.R. Herberger College of Business
Bachelor of Science Degree, 2009
St. Cloud State University 2006 — 2009
Bachelors, Marketing
Elk River High School
The Connection April 2015 - Present
U.S. Water Services October 2006 - April 2015
St. Paul Saints Baseball January 2006 - September 2006
St. Cloud State University April 2004 - January 2006
Skills
Corporate Branding, Brand Development, Brand Awareness, Event Management, Event Planning, Trade Show Management, Website Management, Social Media Marketing, Search Engine..., Online Marketing, Graphic Design, Photoshop, InDesign, Product Launch, Strategic Planning, Strategy Development, Market Research, Marketing Strategy, Marketing Communications, Direct Marketing, Corporate Social..., Promotions, Public Relations, International Marketing, International..., Loyalty Marketing, Customer Loyalty, Employee Loyalty, Advertising, Copywriting, Customer Engagement, Vendor Relations, Vendor Management, Online Advertising, New Business Development, Sales, Trade Shows, Market Planning, Media Relations, Strategy, Business Development, SEO, Digital Media, Social Media, Management, B2B, Newsletters, Budgets, Competitive Analysis, Training
Education
Regis University 2007 — 2009
Masters of Business Administration, Marketing
St. Cloud State University 2002 — 2006
Bachelor of Science, Community Psychology, Criminal Justice
Designer Threads Consignment Shop October 2011 - Present
The Connection May 2013 - May 2015
Yogini Kothari, DMD November 2012 - April 2013
Altegra Health July 2012 - November 2012
Skills
Medisoft, Medent Software, Microsoft Office, Typing, Data Entry, Health Insurance, HIPAA, Telephone Skills, Customer Service, Customer Satisfaction, Teamwork
Education
University of Phoenix 2010 — 2012
Associate's Degree, Medical Insurance Specialist/Medical Biller
Hinsdale Central High School 2007 — 2009
High School, Advanced Regents Diploma
The Connection February 2014 - Present
The Connection October 2013 - February 2014
AllianceOne 1999 - September 2013
AllianceOne 1995 - 1999
Skills
Management, Negotiation, Customer Service, Interviews, Credit, Call Centers, Customer Experience, Team Leadership, Banking, Credit Cards, Customer Retention, Coaching, Team Building, Account Management, Leadership, Recruiting, Microsoft Excel, Microsoft Word, Financial Services, FDCPA, Third Party Collections, Customer Satisfaction, Credit Management, Credit Analysis, Accounts Receivable, Process Improvement, Sales
Education
Normandale Community College 1992 — 1993
General Education
Rosemount High School
Diploma
Textron Systems January 2014 - Present
Texton Systems January 2005 - Present
Textron January 2014 - 2014
The Connection October 2001 - May 2003
Social & Health Services, LTD March 1995 - September 2001
Skills
Aerospace, Value Stream Mapping, Six Sigma, Lean Manufacturing, Continuous Improvement, MRP, Kaizen, Aircraft, Root Cause Analysis, Manufacturing, DMAIC, Materials Management, Kanban, Aviation, Supply Management, IT Service Delivery
Education
University of Phoenix 2015 — 2019
Bachelor of Science in Business, Project Management Certificate (Undergraduate)
University of Phoenix 2010 — 2014
Associate of Arts Fundementals of Business, Information Technology Project Management
COS: Capitol Office Solutions June 2014 - Present
Goals Baltimore November 2014 - February 2015
State Farm December 2012 - December 2013
U.S. House of Representatives September 2011 - May 2012
The Connection January 2009 - February 2011
JPMorgan Chase & Co. April 2006 - December 2009
Xerox April 2004 - March 2006
Skills
2-15 Life, Health &..., 4-40 Customer..., Certified Insurance..., Insurance, Property & Casualty..., Investments, Health Insurance, Life Insurance, Commercial Insurance, Disability Insurance, Underwriting, Term Life Insurance, Umbrella Insurance, Fixed Annuities, Liability, General Insurance, Workers Compensation, Casualty, Cold Calling, Legal Liability, Professional Liability, Commercial Lines, Sales, Executive Management, Call Centers, Asset Allocation, Business, Employee Benefits, Management, Customer Service, Public Speaking, Strategic Planning, Team Building, Account Management, Leadership, Marketing, New Business Development, Solution Selling
Education
State University of New York at Oswego
Bachelor of Science (BS), Finance
Monroe Community College
Finance and Financial Management Services
Sprint April 2015 - August 2015
Cadilis Bar & Grill April 2013 - December 2014
Old Westbury Web Radio January 2008 - May 2013
UGG AUSTRALIA October 2012 - January 2013
Sirius XM January 2010 - September 2010
The Connection May 2008 - August 2008
Skills
Video Editing, Audio Engineering, Audio Editing, Audio Post Production, Website Development, Radio
Education
State University of New York College at Old Westbury
Bachelor of Arts (B.A.), Media & Communications & Visual Arts
Jamestown High School 2001 — 2005
Advanced Regents Diploma
The Connection June 2000 - Present
Hutchinson Technology Inc. June 1988 - April 2000
Skills
Project Management, Process Improvement, Customer Service, Customer Satisfaction, Call Center, Operations Management, Team Building, Troubleshooting, Team Leadership, Management, Leadership, Telecommunications, Call Centers, Cross-functional Team..., Account Management
Education
Ridgewater College 1997 — 2000
Business
St. Cloud State University 1984 — 1987
Pre - Med
Hutchinson High School
Bolivar-Richburg Central Schools March 2015 - June 2015
The Connection February 2014 - June 2014
St. Bonaventure University Admissions Office August 2011 - May 2013
Saint Bonaventure University History Department September 2009 - May 2013
AmeriCorps May 2012 - December 2012
Gary A. Abraham, Attorney at Law January 2012 - July 2012
Path for Peace Foundation May 2012 - May 2012
New York Public Interest Research Group (NYPIRG) May 2011 - July 2011
Representative Brian Higgins May 2010 - August 2010
Tim Kennedy For State Senate Campaign May 2010 - August 2010
Skills
Public Speaking, International Relations, Microsoft Office, Social Networking, Organizational..., Web Design, Problem Solving, Critical Thinking, Wordpress, Photoshop, Higher Education, Blogging, Grant Writing, Editing, Program Development, Press Releases, Student Affairs, Politics, Globalization, Environmental Awareness, Economics, European History, World History, European politics, Parliamentary Procedure, Model United Nations, NATO, French, Canvassing, Leadership Development, Data Analysis, SPSS, CRM, Writing, Community Outreach, Non-profits, Social Media, Event Planning, Google Sites, College Teaching, Non-profit Leadership, Community Engagement, Organizational..., Elections, Volunteer Management, Research, PowerPoint, Microsoft Excel, Microsoft Word
Education
Saint Bonaventure University 2007 — 2013
Bachelors of Liberal Arts, Majors: Political Science & International Studies; Minor: History
Eden Jr./ Sr. High School 2003 — 2009
Advanced Regents Diploma, General Studies
Minnesota Department of Transportation May 2009 - Present
Enclipse Corporation September 2008 - April 2009
Scholarship America January 2008 - March 2008
Minn. Dept. of Transportation July 2007 - December 2007
The Connection March 2006 - October 2007
IBM Global Services May 2004 - December 2005
Be The Match operated by National Marrow Donor Program June 2003 - May 2004
Education
University of Saint Thomas
Master of Software Engineering, Computer Science
University of Minnesota-Twin Cities 1996 — 2000
Bachelor of Computer Science, Computer Science
Erie Times-News October 2013 - January 2015
The-Connection February 2010 - October 2013
n/a 2009 - 2009
Cliffstar Corporation 2000 - 2008
Westburne Electric 1998 - 1999
Kendall Motor Oil / Sunoco Oil Company 1987 - 1998
USAir 1979 - 1987
University of Pittsburgh at Bradford 1979 - 1986
Skills
SAP, Leadership, Process Improvement, Product Development, Management, Forecasting, Analysis, Recruiting, Budgets, Microsoft Office, Strategic Planning, Customer Service, Team Building, Training, Inventory Management, Coaching, Human Resources
Education
University of Pittsburgh 1978 — 1981
BS, Business Administration
Apple Inc. March 2008 - November 2008
The Connection 1993 - 2008
BPI April 2005 - April 2006
Anoka Public Schools June 1985 - April 1989
Skills
Call Center, Call Centers, Operations Management, Outsourcing, Customer Satisfaction, Sales, Quality Assurance, Customer Retention, Marketing, New Business Development, Account Management
Education
Macalester College 1970 — 1975
University of Minnesota-Twin Cities
The Connection July 2015 - Present
Allen Interactions January 2006 - Present
Skills
Learning Management, Blended Learning, Human Resources, Change Management, Instructional Design, Recruiting, Performance Management, Training Delivery, Onboarding, Employee Engagement, Learning Management..., Talent Management, Coaching, E-Learning, Talent Acquisition, Needs Analysis, Training, Captivate, Employee Relations, ADDIE, Organizational..., Leadership Development, Management, Team Building, Strategic Planning, Leadership
Education
College of Saint Benedict 1989 — 1993
Saint John's University 1989 — 1993
Robbinsdale Armstrong 1987 — 1989
SunOpta November 2014 - Present
The Connection June 2010 - October 2014
Schad, Lindstrand and Schuth, LTD October 2009 - June 2010
The Occasions Group April 2008 - November 2008
Target Corporation October 2007 - March 2008
Young America Corp September 1995 - August 2007
Skills
CRM, Event Planning, Customer Service, Call Centers, Management, Account Management
Education
St. Cloud State University - Herberger Business School
Girls on the Run of New Jersey East July 2013 - Present
LifeTime Fitness June 2013 - Present
The Connection October 2011 - April 2015
Devotion Yoga 2008 - August 2010
ACG Denim April 1998 - August 2010
Skills
Meditation, Social Media, Stress, Stress Management, Yoga
Education
Integral Yoga Institute 2001 — 2002
200 Hour Yoga Instruction Certification, Hatha Asana, Pranayama and Meditation
University of Rhode Island 1986 — 1990
Bachelor of Science, Texile Merchandising and Design
Express Scripts November 2012 - Present
The Connection September 2006 - November 2012
Skills
Program Implementation, Account Management, Call Center, Project Management, Team Building, Cross-functional Team..., Training, Customer Service, Contact Centers, Telecommunications, Customer Satisfaction, Coaching, Key Account Management, Sales Management, Vendor Management, Performance Management, New Business Development, Customer Experience, B2B, Process Improvement, Call Center Development, Operations Management, Lead Generation, Customer Retention, Management
Education
University of Minnesota-Twin Cities
Long and Foster Real Estate Inc. Advertising Account ExecutiveStagebill1997 - 2002
Congressional Quarterly 1995 - 1997
The Connection 1983 - 1992
Skills
Real Estate, Seniors, Listings, First Time Home Buyers, Relocation, Short Sales, Sellers, Buyer Representation, Property, REO, Single Family Homes, Rentals, ABR, New Home Sales, Property Management, Investment Properties, Move Up Buyers, Foreclosures, Selling, Advertising, Investors, Senior Real Estate, Condos, Home Staging, HUD, Real Estate Transactions, Contract Negotiation, Referrals, Residential Homes, e-PRO, Listing Homes, National Association of..., Sales, Seller Representation
Education
Northwestern University
Optum November 2011 - Present
Deloitte July 2010 - November 2011
UnitedHealth Group July 2007 - July 2010
UnitedHealth Group November 2005 - July 2007
The Connection May 2005 - November 2005
Thomson West November 2002 - May 2005
Skills
Business Development, Time Management, Marketing Communications, Strategic Planning, Healthcare, Marketing, Social Media, Health Insurance, Strategic Communications, Project Management, Strategy, Editing, Analysis, Internal Communications, Proposal Writing, Leadership, Marketing Strategy
Education
University of St. Thomas
BA, Journalism - Public Relations and French
The University of North Dakota
The Connection August 2010 - Present
Best Buy March 2010 - August 2010
Crest Healthcare Supply July 2009 - March 2010
Sholom Community Alliance February 2000 - December 2008
Hennepin Technical College January 2001 - May 2003
Illinois School of Professional Psychology July 1998 - December 1998
University of Minnesota -Printing Services March 1997 - June 1998
Employment and Training Institute University of Wisconsin-Milwaukee January 1996 - March 1997
Skills
System Administration, Troubleshooting, Windows, Teaching, Server Management, Call Recording, Powershell, sql, Microsoft SQL Server, Active Directory, Group Policy, Microsoft Exchange, Network Administration, Technical Support, Call Logging, Microsoft Office, Networking, Help Desk Support, Customer Service, Hardware, Servers, Windows Server, Operating Systems, DNS
Education
Lawrence University 1987 — 1990
N/A, Russian, Linguistics, Political Science
Macalester College 1990 — 1994
BA, Russian
University of Wisconsin-Milwaukee 1997 — 1998
Masters Degree Library and Information Science, School of Library and Information Science
Norfolk Iron and Metal Co. September 2014 - Present
Prudential Financial February 2012 - June 2014
The Connection November 2009 - February 2012
APAC Customer Services October 2003 - May 2008
APAC Customer Services April 2001 - October 2003
APAC Customer Services January 1999 - April 2000
Education
University of Iowa
B.A., History of Religion
Kasperzak & Associates January 2009 - Present
The Connection 2009 - 2010
Grande Portal 2006 - 2008
McArthur Towel and Sports 2001 - 2003
ABC Distributing Inc. 1988 - 2001
Skills
Consumer Products, Marketing Strategy, Product Development, Sales, Account Management, Customer Service, Forecasting, Merchandising, New Business Development, Pricing, Product Marketing, Sales Management, Sales Operations
Education
University of South Florida 1984 — 1988
BS, Marketing
The Connection April 2002 - Present
Alternative Staffing, Inc. December 1999 - April 2002
Beauty Craft 1995 - 1999
Green Eagle, Inc. May 1990 - September 1994
Target September 1989 - May 1990
Copeland Buhl & Company November 1985 - September 1989
Skills
Process Improvement, Call Center, Outsourcing, Budgets, Management, Microsoft Excel, Operations Management, Call Centers, Performance Management, Team Building, Customer Satisfaction, CRM, Account Management, Financial Reporting, Financial Analysis, Business Process..., SAP Business One, Cash Management, Banking Relationships, Microsoft Office, Excel, Employee Training, Accounting, Auditing, Cross-functional Team..., Retail, Training, Forecasting
Education
Minnesota State University, Mankato 1983 — 1985
B.S., Accounting and Business
Normandale Community College 1982 — 1983
A.A., Liberal Arts, Science and Business
Rugby Dental Office July 2009 - Present
Verety LLC August 2008 - July 2009
Verety LLC May 2006 - July 2008
Verety LLC August 2005 - June 2006
Midwest Telemark International March 2003 - August 2005
The Connection April 1999 - February 2003
The Connection September 1997 - April 1999
Skills
Customer Service, Call Centers, Process Improvement, Team Building, Strategic Planning, Program Management, Management, Change Management, Team Leadership, Project Management, Business Analysis, Vendor Management, Account Management, Leadership
Education
Minot State University 1988 — 1994
BSE History; BSE Social Sciences, Social Sciences, History, Driver Education
The Guild for Exceptional Children May 2014 - Present
The Connection March 2012 - November 2013
University of New Haven April 2010 - July 2011
Continuum of Care August 2010 - May 2011
Skills
Psychology, Mental Health, Crisis Intervention, Mental Health Counseling, Social Services, SPSS, Research, CBT, Statistics, Therapists, Community Outreach
Education
University of New Haven 2008 — 2011
Master of Arts (MA), Community Psychology
Yale University 2005 — 2007
Russian Language and Literature
University of New Haven 2001 — 2006
Bachelor of Arts (BA), English Language and Literature, General
Outcomes Health Information Solutions August 2009 - October 2009
Platinum Select Health Care Staffing IncTruth July 2008 - August 2008
MedPro Personnel, Inc April 2008 - April 2008
Outcomes Health Information Solutions, An Altegra Health Company August 2007 - March 2008
CARC May 2007 - June 2007
The Connection December 2005 - April 2007
Hobbs Health Care Center March 2004 - April 2005
Odessa College 2002 - 2003
Skills
Healthcare, Customer Service, Cpr Certified, Home Care, Telephone Skills, Technical Writing, Public Speaking, Teaching, Teamwork, Windows, Call Centers, Editing, HIPAA, Microsoft Office, Hospitals, Nursing, Data Entry, Medical Records, ACLS, BLS, Disease Management, EHR, EMR, Epic Systems, Healthcare Consulting, Healthcare Industry, Healthcare Information..., Healthcare Management, ICD-9, Interviews, Leadership, Managed Care, Management, Medicaid, Medical Terminology, Medicare, Microsoft Excel, Microsoft Word, Outlook, Patient Education, Sales, Team Building, Team Leadership, Training, Troubleshooting, Creative Writing, Social Media, Social Networking, Research, Blogging
Education
Odessa College 2001 — 2003
Nursing-RN, ABS
New Mexico Junior College 1993 — 2001
ABS, Biology
New Mexico Junior College 1995 — 1997
Cert. Practical Nurse, Nursing
New Mexico Institute of Mining and Technology 1994 — 1995
Biology
Lovington High School 1991 — 1993
Diploma, General, Honors, College Prep
McKesson Medical Surgical April 2011 - Present
McKesson Provider Technologies October 2009 - March 2011
The Connection March 2002 - November 2008
Qwest Communications March 2001 - October 2001
ClickShip Direct April 2000 - February 2001
The Musicland Group February 1995 - January 2000
Cray Research October 1988 - December 1994
Skills
Software Development, Web Services, Oracle, Databases, Integration, Java Enterprise Edition, Spring Framework, HTML, JavaScript, Java, Hibernate, Freemarker, React, CSS, Eclipse, Tomcat 5, Agile Methodologies
Education
Cardinal Stritch University 2005 — 2007
Masters, Management
Lakeland College 1992 — 1994
Bachelor, Computer Science
Northwestern Electronics Institute 1986 — 1988
Associates, Electronics
The Connection July 2015 - Present
PRC, LLC February 2001 - Present
PRC, LLC / Access Direct 2002 - 2010
APAC Customer Services 1998 - 2000
Skills
BPO, Call Center, Team Building, Strategic Planning, Program Management, Sales Management, Customer Relations, Vendor Management, Customer Experience, Process Improvement, Telecommunications, Outsourcing, Client Services, Customer Service, Contact Centers, CRM, Workforce Management, Leadership, Call Center Development, Operations Management, Training, Call Centers, Account Management, Financial Services, Telemarketing, Customer Retention, Lead Generation, Customer Satisfaction, ACD
Education
University of Iowa
University of Oklahoma
U-T TV June 2012 - July 2013
CBS/Network News Service August 2007 - August 2010
Self-Employed August 2006 - August 2007
Fox News Edge April 1998 - August 2006
National Geographic Channel January 2001 - January 2003
MacNeil/Lehrer NewsHour July 1989 - March 1998
Taro Kimura, Inc June 1988 - June 1989
The Connection June 1987 - July 1988
NPR September 1986 - March 1987
Skills
Video Production, Television, Editing, Broadcast, Video, Producing, Copy Editing, Newspapers, Camera, Broadcast Television
Education
Empire State College
B.A. degree, Journalism; Political Science
San Diego State University-California State University
Community Health Net June 2014 - Present
Monin Marketing Group November 2006 - Present
The Resource Center August 2012 - June 2014
The Connection September 2009 - August 2012
Education
State University of New York College at Fredonia 2004 — 2008
Bachelor of Science (BS), Finance and Business Management
State University of New York College at Fredonia 2004 — 2008
Holiday Valley Resort December 2004 - Present
Bartlo Hettler & Weiss November 2014 - May 2015
Mission Control June 2014 - November 2014
Verbicide Magazine April 2006 - January 2014
New York State Democratic Committee August 2012 - November 2012
New York State Office of the Inspector General September 2011 - April 2012
8th Judicial District June 2010 - August 2010
The Connection May 2009 - August 2009
The Villager March 2006 - August 2008
Olean Times Herald May 2006 - February 2008
Skills
Radio, AP Style, Editing, Copy Editing, Blogging, Politics, Press Releases, Journalism, Social Media, Proofreading, News Writing, Social Networking, Copywriting, Facebook, Writing, Research, Legal Writing, Legal Research, Public Speaking
Education
State University of New York at Buffalo - Law School 2009 — 2012
JD, Law
Saint Bonaventure University 2005 — 2009
BA.JMC, Journalism with a History minor
National University of Ireland, Galway 2007 — 2007
Visiting Arts, Visiting Arts
University of Oxford 2006 — 2006
n/a, n/a
Carrols Corporation September 2014 - Present
Walmart February 2012 - August 2015
The Connection May 2012 - September 2014
Datrose March 2010 - May 2012
ACS Office Solutions September 2009 - March 2010
Pizza Hut May 2008 - September 2009
Progress Energy January 1998 - February 2008
Skills
Leadership, Performance Management, Customer Service, Budget, R&D, Strategic Planning, Process Improvement, Problem Solving, Employee Relations, Inventory Management, Windows, Internet, Microsoft Excel, Microsoft Word, PowerPoint, Lotus Notes, Outlook, Creative Writing, Newsletters, Process Scheduler, Onboarding, Change Management, Employee Engagement, Asset Managment, Business Development, Cost, Energy, Food, Invoicing, Video Production, iPhone, Key Performance..., Mathematics, Hardware, Negotiation, Organization, Data Center, Quality Assurance, Recruiting, Writing, Bookkeeping, Youth Mentoring, Budgets, Team Leadership, Business Strategy, Customer Satisfaction, Management, Training, Operations Management, Hiring
Education
Trinity College-Hartford 2000 — 2001
Bachelor of Arts (BA), Business Administration, Management and Operations, GPA 3.5
Troy State University 1974 — 1975
None, Mathematics, 4.0
Apple, August 2011 - Present
T-Mobile December 2006 - October 2010
T-Mobile May 2004 - October 2010
T-Mobile November 2005 - January 2006
The Connection January 2002 - May 2004
Human Initiatives, Inc September 2003 - December 2003
Online January 2000 - January 2002
Sir Speedy Printing January 1993 - January 1995
Plain Rap Printing January 1990 - January 1995
Skills
Call Centers, Leadership, Management, Sales, Troubleshooting
Education
UCLA 1995 — 1996
BS)1001 Associate Degree, Science
Santa Monica College 1993 — 1995
AD, Applied Science
The Connection October 2010 - Present
Shanghai Yinsheng Trading Co., Ltd June 2008 - September 2009
China MinSheng Bank June 2009 - August 2009
Education
PresentIIT Stuart School of Business 2010 — 2012
Master of Science, Finance
Shanghai Normal University 2006 — 2010
Bachelor Degree, Economics
The Connection February 2001 - Present
Education
Minnesota State University, Mankato
Bachelor's degree, Computer Science
The Connection August 2014 - Present
APAC Customer Services July 2010 - October 2014
Straight Shot Express October 2004 - June 2010
MCI Worldcom October 2002 - July 2004
Skills
Coaching, Customer Service, Customer Retention, Training, Team Leadership, Team Building, Call Centers, Leadership Development, Workforce Planning, Avaya IP Telephony, Avaya Communication..., Aspect ACD, RTA, Real Time Monitoring
Education
Rock Valley College 2010 — 2012
Associate’s Degree, Counseling Psychology, 3.5
Belvidere High School 1999 — 2002
High School Diploma
The Connection August 2010 - May 2011
NEW BREED INDUSTRIES July 2008 - December 2008
Android Industries February 2006 - August 2007
MEDIA PLAY October 2003 - January 2006
Target October 2001 - January 2002
Skills
Inventory Management
Education
University of Phoenix 2009 — 2011
Bachelor of Science (B.S.), Business; Management
Northern Illinois University 1999 — 2003
Business
GUILFORD SENIOR HIGH SCHOOL 1995 — 1999
The Agency Staffing September 2013 - November 2013
QVSM July 2013 - September 2013
The Connection April 2013 - May 2013
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Employee Relations, Human Resources, Time Management, Customer Service, Data Entry, Sales
Education
Colorado Technical University online 2011 — 2013
Associates, Business Administration
Rock Valley College
The Connection 2010 - 2011
Finger Lakes Web Answering February 2009 - July 2010
Education
Northampton Community College 1991 — 1992
Apollo International August 2012 - Present
University of Phoenix June 2011 - February 2013
The Connection April 2010 - April 2011
Skills
Microsoft Office, Critical Thinking, Sales, Telephone Skills, Windows 7, Recruiting, Nonprofits
Education
Jamestown Community College 2013 — 2014
Associate of Science (A.S.), Criminal Justice/Law Enforcement Administration
University of Phoenix 2011 — 2013
Associate's degree, Criminal Justice
The Turtle Pit 2011 - 2012
The-Connection March 2006 - August 2009
Skills
Customer Service, Inbound and Outbound..., Data Entry
Education
University of Phoenix 2009 — 2009
none, Accounting
Randolph Elementary School 1989 — 2003
GED
The Connection September 2011 - April 2012
NCO Group November 2008 - February 2009
West Corporation Revenue Generation July 2007 - February 2008
Immanuel Lutheran Church January 2004 - December 2004
Skills
Customer Service, Sales, Medical Transcription, Internet, Copying, Fax, Computers, PowerPoint, Medical Terminology, Microsoft Excel, Access, Machine Transcription, Telephony, Telecommunications, Data Entry, Microsoft Word, Typing, Office Practicum, Physician Coding, Medical Coding
Education
Rock Valley College 2005 — 2013
Wilson Learning March 2015 - Present
Veracity Technologies November 2010 - January 2015
Questar Assessment, Inc. February 2007 - August 2010
The Connection July 2005 - January 2007
SFM Mutual Insurance Company April 1998 - July 2005
Skills
Managed Services, Windows Server, Network Administration, Server Administration, Active Directory, VMware, Hyper-V, Microsoft Exchange, Help Desk Support, Windows 7, Troubleshooting, Technical Support, Computer Hardware, System Administration, Disaster Recovery, Operating Systems, Networking, Servers
Education
University of Houston
Bachelor of Science (BS), Anthropology
The Connection June 2012 - Present
Jc Penney July 2011 - June 2012
Lowe's Home Improvement September 2010 - January 2011
Skills
Customer Service, Customer Satisfaction, Customer Retention, Microsoft Office
Education
Rock Valley College 2009 — 2014
Associate of Arts (A.A.), Psychology
Roosevelt 2007 — 2009
Greenlee Textron Inc October 2014 - Present
SFC September 2013 - Present
The Connection March 2012 - Present
Skills
Customer Service
Education
University of Phoenix 2012 — 2014
Bachelor's degree, Psychology
University of Phoenix 2010 — 2012
Associate's degree, Criminal Justice and Corrections
Walden University
Master of Business Administration (MBA), Organizational Leadership
Superior Contact January 2014 - Present
The Connection August 2012 - June 2013
The Connection February 2012 - August 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Computers, Fax, Data Entry, Databases
Education
Northern Michigan University 2008 — 2010
Grand Rapids Catholic Central High School 2004 — 2008
Group 1 Automotive September 2014 - Present
Men's Wearhouse 2011 - 2013
Academy Sports + Outdoors April 2011 - September 2011
Affiliated Computer Services, Inc. (ACS) February 2011 - April 2011
The Connection November 2007 - February 2009
Everyone's Internet January 2004 - April 2007
Discount Textbooks June 2001 - November 2003
Skills
Sales, Retail, Customer Retention, Management, Customer Service, Call Centers, Customer Relations, Payroll, Technical Support, Store Management
Education
Lone Star College System 2001 — 2003
None, Information Technology
Tomball High School 1994 — 1998
High School Diploma, General Studies
Ellington Board of Education August 2009 - Present
Crystal Lake School August 2009 - Present
University of Saint Joseph 2001 - 2004
The Connection May 1999 - 2000
Education
Springfield College 1997 — 1999
Master's degree
Saint Joseph College
Bachelor's degree