Upstream, LLC
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Upstream, LLC Employees
Razor Consulting Solutions May 2015 - Present
APAC Customer Services March 2014 - May 2015
Microsoft January 2014 - March 2014
APAC Customer Services November 2004 - January 2014
UPSTREAM, LLC July 1999 - November 2004
AMERICAN CHAMBER OF COMMERCE – Mexico City, Mexico January 1997 - June 1997
NORTHERN INN HOTEL AND CONVENTION CENTER July 1992 - July 1996
Skills
Active Member of the..., Management, Business Intelligence, Leadership, Account Management, Customer Service, Salesforce.com, CRM, Solution Selling, Lead Generation, SaaS, Cloud Computing, Sales Operations, Program Management, Microsoft CRM, SharePoint, Partner Management, Training, Microsoft Dynamics, Sales Management, Process Improvement, Sales, New Business Development, Vendor Management, Call Centers, Leadership Development, Project Planning, Enterprise Software, Business Development, Analysis, Team Leadership, Direct Sales, Budgets, Team Building, Project Management, Customer Satisfaction, Strategic Leadership
Education
Concordia College 1994 — 1998
International Business, Business and Spanish, 3.29
Summit Guidance Center September 2014 - Present
North Dakota Army National Guard April 2011 - September 2014
Metro Sales March 2012 - September 2012
North Dakota National Guard November 2007 - April 2011
North Dakota National Guard November 2005 - November 2007
Upstream, LLC May 2000 - May 2007
Skills
Microsoft Office, Adobe Dreamweaver, Adobe Photoshop, PASW Statistics, Photoshop, SPSS, Marketing, Leadership, Training, Social Media Marketing, Time Management, Microsoft Excel, Social Media, Team Leadership, Customer Service, Management, Social Networking
Education
North Dakota State University 2004 — 2011
Bachelor of Science in Marketing, Marketing
Sun Prairie Public Library May 2015 - Present
United States Air Force Europe (USAFE) Library 2013 - 2014
HIT 2008 - 2009
Bank of the West 2005 - 2005
Upstream LLC 2003 - 2005
Lake Agassiz Regional Library 2002 - 2003
Lake Agassiz Regional Library 2001 - 2002
Dakota County Library System 1997 - 1998
Skills
Advertising, Policy, Interviews, Library, Books, Research, Cataloging, Copy Cataloging, Writing, Information Literacy, Information Management, Integrated Library..., Library Research, Library 2.0, Library Reference, Public Speaking, Libraries, Social Media, Editing, Library Science
Education
Texas Woman's University 2011 — 2014
Master of Library Science (MLS)
Concordia College 1999 — 2003
Bachelor of Arts (B.A.), History, Spanish Language and Literature
Norman County Social Services January 2006 - Present
UpStream, LLC June 2005 - January 2006
MSUM - Records Department May 2004 - August 2004
Skills
Customer Service, Clerical Skills, Non-profit..., Microsoft Office, Nonprofits
Education
Rasmussen College 2009 — 2010
Business Management, Human Resources
Minnesota State University, Moorhead 1999 — 2004
History
Rasmussen College
Associate of Business, Human Resources
Trondent Development Corp. November 2013 - Present
Eved January 2012 - April 2013
Orbitz Worldwide January 2005 - January 2012
Upstream LLC 2001 - 2004
Rosenbluth International 1992 - 2001
Skills
Organizational..., Vendor Management, Project Management, Team Building, Business Development, Strategic Planning, Relationship Building, CRM, Account Management, Sales Management, eCommerce, Business Strategy, E-commerce, Salesforce.com, B2B, Management, Strategic Partnerships, Leadership, Strategy, Contract Negotiation, Team Leadership, New Business Development, Product Management, Marketing Strategy, Outsourcing, Sales, Program Management, Marketing, Selling, SaaS, Customer Retention, Entrepreneurship, Executive Management, Lead Generation, Call Centers, Customer Satisfaction, Start-ups, Consulting
Education
DePaul University
Bachelor of Arts (B.A.), Leadership and Education, 3.91 GPA
Leadership Training
Global Institute of Leadership Development (2007), Best of Organizational Development (2010)
Sales Training
Customer Centric Selling; Visgatis/Bosworth (2005, 2006, 2011, 2012)
Waddell and Reed November 2013 - Present
Waddell & Reed April 2013 - Present
Humana September 2010 - June 2012
Pathfinder Travel April 2008 - April 2009
Hooper Holmes/ Infolink September 2006 - January 2008
Action Travel, Inc April 2005 - July 2006
Royal Caribbean September 2004 - March 2005
Upstream, LLC December 2003 - August 2004
Skills
Customer Service, Microsoft Word, Call Centers, Training, Data Entry, Microsoft Excel, Vacation, Cruises, Call Center, Leisure, Hotels, Team Building, Teamwork, Sales, Invoicing, Account Management, Outlook, Insurance, Sales Management
Education
University of Phoenix 2010 — 2013
Associate of Arts (AA), Business Administration, GPA 3.37
Trade School
arvato Financial Solutions July 2014 - Present
arvato Financial Solutions April 2013 - July 2014
arvato Financial Solutions December 2011 - April 2013
RTS - Restaurant Technology Services September 2010 - April 2011
Magnum Group Ltd. April 2008 - October 2009
Upstream, LLC October 2007 - April 2008
Upstream, LLC December 2006 - October 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Project Management, Team Leadership, Administration, Program Management
Education
Aakers Business College 2002 — 2004
Business Management, Business Management/Marketing
Concordia College 1996 — 1998
Sociology/Psychology
CI Travel July 2010 - Present
CI Travel July 2010 - Present
Seabreeze Travel February 2009 - Present
GOGO Worldwide September 2006 - October 2008
Upstream LLC September 2004 - September 2006
National Leisure Group March 2001 - March 2003
Education
Metropolitan State University of Denver
B.A, Hospitality Management
Flint Communications May 2013 - Present
Leibowitz Branding & Design October 2012 - April 2013
Flint Communications April 2010 - September 2012
Blue Cross Blue Shield of North Dakota May 2009 - August 2009
Microsoft May 2008 - April 2009
AAA Travel September 2007 - January 2008
UpStream LLC September 2005 - June 2007
Skills
PC, Mac OS X, Adobe Creative Suite, InDesign, Photoshop, Illustrator, Adobe Acrobat, Microsoft Word, Microsoft Excel, PowerPoint, Typography, Color Theory, Production Art, Direct Mail, Graphic Design, Logo Design, Mac
Education
Minnesota State University, Moorhead 2003 — 2010
Graphic Communications, Prepress/Desktop Publishing and Digital Imaging Design
Webasto September 2014 - Present
Webasto October 2012 - Present
Murakami Manufacturing USA August 2007 - September 2012
upstream LLC 2004 - 2007
Saver Group Inc. January 2003 - December 2004
Skills
Talent Acquisition, Employee Relations, Human Resources, Performance Management, Employee Engagement, Change Management, Onboarding, Recruiting, Management, Project Management, Operations Management, Succession Planning, Organizational..., Labor Relations, Leadership, Process Improvement, Employee Training, HRIS, Talent Management, Training, Sourcing, HR Policies, Leadership Development, New Hire Orientations, Deferred Compensation, Benefits Administration, Employee Benefits, Personnel Management, Workforce Planning, Technical Recruiting, Employment Law, FMLA, Job Descriptions, Hiring, Performance Appraisal
Education
Campbellsville University
Bachelor's degree, Organizational Development
State of Tennessee, Department of Children's Services August 2012 - Present
The Law Office of Amanda L. Rucker January 2011 - August 2012
Commonwealth Attorney's Office June 2009 - July 2009
Affiliated Computer Services, Inc October 2006 - August 2008
Upstream, LLC June 2005 - January 2006
Westlake Regional Hospital June 2001 - July 2005
Adair & Casey County Drug Courts August 2004 - November 2004
Skills
Criminal Defense
Education
Samford University, Cumberland School of Law 2007 — 2010
Doctor of Law (J.D.), Law
Lindsey Wilson College 2001 — 2005
Bachelor of Arts (B.A.), Criminal Justice
Hondros College of Business July 2015 - Present
Thomassen Household February 2015 - Present
Discovery Benefits June 2014 - February 2015
The CE Shop, Inc. August 2008 - June 2014
The CE Shop, Inc. October 2006 - August 2008
Angela Rae Photography May 2006 - July 2008
Upstream LLC February 2005 - October 2006
Sears, Roebuck and Co. November 1998 - February 2005
Crystal Clear Cleaning August 2001 - September 2002
Crystal Clear Cleaning August 1997 - August 2001
Skills
Customer Service, Research, Microsoft Office, Compliance, Project Planning, Project Implementation, Proofreading, Deadline Driven, Photography, Digital Photography, Portrait Photography, Outstanding Customer..., Product Management, Photo Editing, Travel Planning, Fine Jewelry, Supervisory Experience, Project Supervision, Administrative Support, Office Administration, Multitasker, Editing, Norwegian, Psychology, Troubleshooting, Documentation, Technologically Savvy, Organizational..., Detail Orientation, Fast Learner, Streamline Processes, Patience, Typing, Data Entry, Data Analysis, Reporting & Analysis, Customer Focus, Integrity, Diligent, Hard Worker, Written Skills, Technical Assistance, Physical Inventory, Retail, Call Center, Intellectual, Client Relationship..., Adobe Acrobat, Deadline Management, Project Management
Education
The University of North Dakota 1999 — 2004
Bachelor of Arts, International Studies, Norwegian, Psychology, 3.39
Concur Technologies November 2007 - Present
UPSTREAM, LLC January 2007 - November 2007
Travelport, Inc January 2005 - January 2007
Navigant International January 1992 - January 2005
Skills
Cross-functional Team..., Integration, E-commerce, Management, Leadership, Business Process, Competitive Analysis, Team Building, Call Centers, Sales, Online Travel, Sabre
Education
The University of Texas at Austin 1981 — 1986
Education, Business
University of Texas
Pine Tree Council, BSA August 2014 - Present
YourMaineNotary September 2011 - August 2014
Speedy Deliveries August 2011 - February 2014
Pine Tree Council, BSA October 2006 - August 2011
Anthony J. Bessey, Notary Signing Agent August 2002 - September 2006
Alpha One November 2000 - July 2002
Upstream LLC December 1999 - September 2000
Forum Financial Group December 1996 - December 1999
Point Sebago Golf and Beach Resort May 1996 - November 1996
Skills
Project Planning, Sales, Program Management, Process Improvement, Management, Leadership, Purchasing, Finance, Business Development, Team Building, Business Planning, Operations Management, Training, Coaching, Contract Negotiation, Negotiation, Marketing, Public Speaking, Executive Management, Event Planning, Public Relations, Marketing Strategy, Entrepreneurship, Account Management, Leadership Development, Nonprofits, Budgets, Social Media
Education
University of Maine 1991 — 1996
BS in Business Administration, Accounting
Gate City Bank July 2015 - Present
Integrity Windows and Doors June 2014 - June 2015
Bank of the West March 2010 - June 2014
Prairie St. John's September 2007 - March 2010
Upstream LLC June 2005 - September 2007
Skills
Talent Acquisition, Interviewing, Sourcing, Call Center, Recruiting, Training, Financial Services, Healthcare, Networking, Employee Relations, Onboarding, Applicant Tracking..., College Recruiting, Human Resources, Performance Management, Coaching, Talent Management, Leadership, Team Building, Hiring, Screening, Employee Training, Internet Recruiting, New Hire Orientations, Resume Writing, Cold Calling, PeopleSoft, Screening Resumes, Job Fairs, Temporary Placement, Personnel Management, Interviews, Banking, Management, Taleo, Time Management, Employee Benefits, HRIS, Employee Engagement, Benefits Administration, Succession Planning, Deferred Compensation
Education
The University of North Dakota 2001 — 2005
BBA, Marketing and Managment
Handle It! September 2014 - Present
Reagan National Advertising July 2011 - August 2014
D&S Residential 2011 - 2011
SpecialtyCare, Inc. July 2009 - October 2010
The DCH Group April 2008 - June 2009
Akebono - Springfield Div. July 2006 - April 2008
Upstream LLC 2004 - July 2006
Skills
Event Planning, Salesforce.com, Administrative..., Customer Service, Microsoft Office, Recruiting, Outlook, PowerPoint, Microsoft Word, Event Management, HR Policies, Benefits Administration, Vendor Relationships, Time Management, HR Consulting, HR Project Management, Vendor Management, Administrative..., Social Media, Social Media Marketing, Social Networking, Training, Human Resources, Sales
Education
KCTCS
University of Louisville
University of Kentucky July 2015 - Present
Allconnect July 2013 - June 2015
AutoSmart of Campbellsville July 2012 - July 2013
Clarcor July 2008 - August 2009
Upstream LLC. July 2006 - June 2008
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Photoshop, Customer Service, HTML, Research, Social Media, Windows, Sales, Team Leadership, Facebook, Social Networking, Customer Satisfaction, Teamwork, Marketing, Retail, Training, Inventory Management, Online Marketing, Account Management, Public Speaking, Leadership, Team Building, Social Media Marketing, Editing, Budgets, Nonprofits, Outlook
Education
Lindsey Wilson College 2005 — 2012
Bachelor of Arts (BA), Communications/ minor in journalism
Nelson County High School 2001 — 2005
General Diploma, General Studies
TMI Hospitality November 2014 - Present
TMI Hospitality August 2013 - November 2014
Ulteig March 2011 - July 2013
Echelon Corporation February 2005 - January 2011
Upstream LLC February 2004 - February 2005
Skills
Virtualization, Software Licensing, End User Support, Troubleshooting, Active Directory, Server Administration, Microsoft Exchange 2010, VMWare, DHCP, DNS, Printers, Printer Support, Microsoft Office, Microsoft Lync, SCCM 2012, ArcGIS Server
Education
North Dakota State University 2001 — 2003
B.S., Management Information Systems, Computer Science
Bismarck State College 1999 — 2000
Associate, Arts
JRML ASSOCIATES, INC. 2014 - Present
Born Elegance LLC. January 2014 - Present
Fashion Institute of Technology February 2009 - December 2013
Upstream LLC September 2008 - July 2009
US Navy January 2003 - January 2007
Pet land Discounts January 2002 - January 2003
Skills
SketchUp, AutoCAD Architecture, Working Drawings, Conceptual Designing, Hand Drafting, Perspective Drawings, Hand-rendering, FF&E Specifications, Architectural Details, Architectural Interiors, Interior Design, Windows, Sketching, Rendering, Architectural Drawings, Space planning, Model Making, Space Planning, Design Research
Education
Fashion Institute of Technology 2009 — 2013
Bachelor of Fine Arts (BFA), Interior Design
Tidewater Community College 2008 — 2009
United States Navy 2003 — 2007
High School of Art and Design 1999 — 2003
Interior Design
Murphy USA August 2014 - Present
Serco 2000 - August 2014
Upstream/Intelenet Global August 2009 - March 2011
Upstream/Intelenet Global August 2009 - March 2011
Intelenet America, LLC 2000 - 2011
Upstream, LLC 2000 - 2009
Skills
Call Centers, Leadership, Customer Service, Performance Management, Security, Customer Experience, Vendor Management, Operations Management, Customer Satisfaction, Training, Team Building, Process Improvement
Education
Campbellsville University 1996 — 1998
Associate of Science (AS), Criminal Justice
BusiPlanIT Inc April 2013 - Present
Independent Contractor March 2013 - Present
Blackstone Technology Group July 2011 - April 2013
ARC October 2009 - July 2011
Atlantis Solutions, Inc. May 2006 - December 2009
Upstream, LLC October 2005 - August 2006
Self-employed February 2005 - April 2006
American Academy of Dermatology January 2004 - February 2005
American Academy of Dermatology January 2001 - December 2004
American Academy of Dermatology August 1998 - December 2000
Skills
Enterprise Architecture, SharePoint, Microsoft CRM, Enterprise Software, Cloud Computing, .NET, Business Process, Databases, Pre-sales, Solution Architecture, Microsoft Dynamics, Software Project..., Requirements Analysis, Integration, Agile Methodologies, SDLC, SQL, Workflow, Project Management, SSRS, Team Leadership, Management, Architecture, Web Services, Entrepreneurship, Scribe, Program Management, System Architecture, Agile Project Management, Practice Management, Product Development, Web Applications, SOA, Scrum, Product Management, C#, IT Strategy, Federal Government, Public Sector, Healthcare IT, Executive Management, Windows Azure, Big Data, Practice Lead, Plugins
Education
Roosevelt University 1999 — 2003
Bachelor of Arts, Computer Science
Owens Community College 1996 — 1998
Associate of Arts, Business Computer Technology
Apollo Blake March 2008 - Present
Upstream LLC April 2005 - January 2008
Metro One 1999 - 2005
MetroOne 1998 - 2005
American Cancer Society 1995 - 1998
DecisionOne 1995 - 1996
First USA Bank 1991 - 1995
Skills
CRM, Outsourcing, Leadership, Call Centers, Management, Operations Management, Start-ups, Telecommunications, Customer Experience, Customer Service, Strategic Planning, Customer Satisfaction, E-commerce, Contact Centers, Call Center, Networking, Contract Negotiation, Offshoring, Strategy, BPO, Budgets, Change Management, Team Building, Team Leadership, Vendor Management, Account Management, Process Improvement, Team Management, Business Development
Education
Texas State University-San Marcos 1995 — 1998
MA, Sociology and Criminal Justice
The University of Texas at Austin 1990 — 1993
First Citizens Bank September 2013 - Present
First Citizens Bank May 2012 - September 2013
RBC Bank July 2007 - March 2012
Franklin Templeton Investments June 2005 - June 2007
H&R Block January 2004 - April 2005
SEI Tec March 2004 - March 2005
Upstream LLC December 2003 - February 2004
Skills
Microsoft Office, Investments, PeopleSoft, Sungard, Financial Reporting, Financial Accounting, CPA, MBA
Education
Florida Atlantic University 1999 — 2001
MBA, MBA
Florida Atlantic University 1995 — 1999
BS, Management
Hoarce Mann Middle
Miami Central
HotChalk, Inc. April 2012 - Present
University of Phoenix August 2009 - December 2011
AAA Arizona November 2006 - August 2009
TCI Travel April 2006 - September 2006
Upstream LLC February 2005 - March 2006
MLT Vacations December 2000 - December 2002
Skills
Event Planning, Public Speaking, Customer Service, Training, Marketing Communications, Public Relations, Email Marketing, Sales Management, Social Media, Press Releases, New Business Development, Editing
Education
North Dakota State University 2003 — 2005
Mass Communication
University of Mary 1999 — 2000
CIS, Computer Information Systems
Serco Global Services 2007 - Present
Intelenet Global Services 2007 - June 2011
Upstream LLC March 2001 - June 2011
Rosenbluth/Upstream LLC 2001 - 2005
Rosenbluth International 2000 - 2004
Communication Service for the Deaf March 1998 - March 2001
US Bank 1995 - 1998
Skills
CRM, Outsourcing, Workforce Management, Vendor Management, Call Centers, Offshoring, Process Improvement, Service Delivery, Change Management, Leadership, Transition Management, Strategy, Performance Management, BPO, Business Analysis, Team Building, Business Strategy, Project Management, Analytics, Employee Engagement
Education
Minnesota State University, Moorhead 1990 — 1995
BS, Energy Management
Hamilton Company July 2010 - Present
Godrej July 2009 - July 2010
Pendo Systems July 2008 - July 2009
Upstream LLC 2005 - 2007
Upstream LLC October 2003 - September 2005
Rosenbluth International January 2001 - October 2003
Rosenbluth Interactive 2000 - 2001
Skills
Mergers, Strategic Financial..., Human Resources, Due Diligence, Start-ups, Change Management, Finance, Forecasting, Business Strategy, Strategic Planning, Business Analysis, Team Leadership, Project Management, Business Development, Financial Analysis, Leadership, Management, Mergers & Acquisitions
Education
Harding University 1986 — 1990
BA, Accounting
Travel and Transport June 2008 - Present
Upstream, LLC October 1995 - May 2008
Aakers Business College January 2002 - December 2006
Skills
Customer Service, Travel Planning, Meeting Planning, Travel Management, Tourism, Customer Satisfaction, Hotel Booking, Hotels
Education
North Dakota State University 1993 — 1995
Bachelors, Public History
Norfolk State University 1990 — 1993
History
Aakers Business College 1980 — 1981
Certificate, Receptionist
Cavalier 1969 — 1980
FM Cheapskate November 2009 - Present
The Paper Flower Shop November 2008 - Present
Upstream LLC August 2005 - April 2007
Lawrence Public Schools USD 497 October 2004 - June 2005
Education
The University of Kansas 1999 — 2004
Bachelors Degree
Upstream LLC 2004 - 2009
Education
Regent University 2009 — 2009
Career Switcher
Virginia Commonwealth University 2000 — 2004
BS, Biology
Travelport August 2011 - September 2013
Upstream LLC April 2002 - July 2011
Skills
Training, Business Analysis, Requirements Analysis, Change Management, SQL, SDLC, Business Intelligence, Microsoft Excel, Integration, Teaching
Education
Minnesota State Community and Technical College 2012 — 2015
Associate of Arts and Sciences (AAS), Sign Language Interpretation and Translation
Minnesota State University, Moorhead 1998 — 2003
Bachelor of Arts (BA), Theatre/Theatre Arts Management
Peninsula SPCA May 2008 - October 2011
Norfolk Physical Therapy June 2006 - April 2008
Upstream, LLC September 2004 - May 2006
Old Dominion University September 2003 - June 2004
Westside Medical Group/Sentara August 2001 - August 2003
Trans World Airlines August 1996 - August 1998
Delta Air Lines August 1994 - August 1996
Skills
Community Outreach
Education
Georgia State University 1972 — 1976
Bachelor of Arts, Journalism
Georgia State University
Associate of Science, Aviation Administration
Virginia Beach Psychiatric Center November 2008 - January 2012
Upstream LLC. April 2006 - January 2009
Tidewater Medical Supply April 2007 - May 2008
Target Distribution December 2004 - October 2005
West Telemarketing August 2004 - December 2004
Hilton Virginia Beach Oceanfront February 2004 - December 2004
Sentara Home Care Services August 2001 - April 2004
Sheraton Norfolk Waterside January 2002 - May 2003
Mitsubishi Chemical Corporation January 1999 - August 2001
Education
Tidewater Community College 2012 — 2014
Associate of Science (A.S.), Pharmacy, 2.9
Norfolk Technical Center 2011 — 2011
Pharmacy Technician Certificate, Pharmacy Technician/Assistant, 2.8
Portsmouth Learning Center 2011 — 2011
General Education Diploma
Vista Outdoor Inc. May 2006 - April 2015
Upstream, LLC 2002 - 2006
LandSea Systems, Inc. 1996 - 2002
Unisource Worldwide, Inc. 1986 - 1996
Skills
Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Troubleshooting, Microsoft AX Software, Corel Draw (limited use), Harvard Graphics, Visio (limited use)
Education
ECPI, Virginia Beach, VA 1995 — 1997
Associate's degree, Computer Electronics
Tidewater Community College 1991 — 1994
Computer and Information Sciences and Support Services