Experience
Texas State Sport Properties   April 2014 - January 2015
Nelligan Sports Marketing  January 2014 - March 2014
Anchor Events Inc   June 2013 - September 2013
Alamo Community College; Palo Alto College   January 2012 - December 2012
Discount Tire Company  January 2008 - November 2009
West Telemarketing   August 2006 - May 2007

Skills
Direct Sales, Hardwork, Integrity, Determination to Succeed, Accountability, Marketing, Communication Skills, Goal Oriented, Customer Satisfaction, Leadership, Time Management, Social Networking, Social Media Marketing, Facebook, Communication

Education
Texas State University-San Marcos   2013 — 2015
Bachelor of Arts (BA), General Business and Markting

San Antonio College   2013 — 2013
Bachelor of Business Administration (B.B.A.), General Business/ Marketing, 3.34

Palo Alto College   2011 — 2013
Bachelor of Business Administration (B.B.A.), Business/Marketing, 3.34 GPA

Somerset High School, I.S.D.   2004 — 2005
High School Dipolma

Holy Cross High School Of San Antonio, TX   2002 — 2005
High School Dipolma, High School/Secondary Diplomas and Certificates

Experience
PRISM advisors   September 2007 - Present
Expert360   July 2014 - Present
MarketSphere  January 2007 - September 2007
MarketSphere Consulting, LLC  February 2003 - December 2006
Deloitte  September 2000 - January 2003
Deloitte  September 1998 - August 2000
Deloitte & Touche  June 1996 - August 1998
Deloitte & Touche  August 1994 - May 1996
Slosburg Company  May 1992 - August 1994
West Telemarketing   May 1991 - August 1991

Skills
Management Consulting, Financial Accounting, Strategic Planning..., Business Process..., Program Management, Project Management, Change Management, New Business Development, IT Assessments, IT Strategy, IT Governance, System Evaluation, System Implementation, Business Intelligence, SDLC Management, COBIT, ITIL, CMM, COSO, SAS70, Operational Planning, Oracle E-Business Suite, PeopleSoft, JD Edwards, Integration Management, ERP, SaaS, Salesforce.com, E-commerce, Flow Charts, Process Improvement, Vendor Management, Business Management, Professional Services, Analytics, Data Analysis, Planning, Consultancy, Requirements Analysis, CRM, Private & Public Sectors, Emerging Growth..., Process Consulting, Project Planning, Management, Integration, Information Technology, SDLC, Governance, Strategy

Education
Creighton University   1990 — 1994
BSBA, Accounting, Management Information Systems

Lyons-Decatur Northeast   1987 — 1990

Experience
Rackspace  June 2014 - Present
NEISD  January 2010 - August 2012
San Antonio Computer Doctor   July 2006 - December 2007
West Telemarketing   January 2006 - June 2006

Skills
Linux, Python, Open Source, Ubuntu, HTML, Django, Go, Bitcoin, Apache, Nginx, JavaScript, CentOS, Fedora, Debian, Java, Teaching, iOS development, Red Hat Linux

Education
Open Cloud Academy   2014 — 2014
Certificate, Linux

The University of Texas at San Antonio   2001 — 2006
BA, Psychology

Northwest Vista College
AAS, Advanced Cisco Networking Technologies

Experience
Blue Cross and Blue Shield of Nebraska  June 2015 - Present
Blue Cross and Blue Shield of Nebraska  May 2014 - June 2015
Mutual of Omaha  January 2013 - May 2014
Mutual of Omaha  December 2012 - May 2014
Mutual of Omaha  August 2012 - December 2012
Mutual of Omaha  August 2009 - August 2012
National Indemnity Company  February 2005 - May 2009
Rigel Airport Services   2006 - 2008
Paycheck Advance  2005 - 2007
West Telemarketing   2005 - 2006

Skills
Process Improvement, Production, Training & Development, Insurance, Customer Service, Call Center, Underwriting, PeopleSoft, Microsoft Office, Access, Microsoft Excel, PowerPoint, Lotus Notes, Microsoft Word, Software Documentation, Health Insurance, Analysis, Customer Satisfaction, Data Entry, Data Analysis, Team Building, Change Management, Project Management, Life Insurance, Call Centers, Training, Management, Strategic Planning, Visio, CRM, Leadership, Employee Training, Employee Benefits, Program Management, Budgets, Fixed Annuities, Time Management, Disability Insurance, Teamwork, Term Life Insurance, Risk Management, Claim, Business Analysis, Requirements Gathering, Business Process, Customer Retention, Policy, Interviews, Administration, Medicare

Education
Bellevue University   2011 — 2012
Masters, Management

Bellevue University   2004 — 2010
BS, Business Administration

University of Nebraska at Omaha   2004 — 2005

Thomas Jefferson High School

Experience
AmeriCorps  September 2014 - Present
Movement 4 Progress   September 2013 - Present
Fayette County Public Schools (KY)   October 2009 - Present
BJM & Associates, Inc.   September 2013 - March 2015
Allconnect  March 2013 - August 2013
West Telemarketing   September 2009 - February 2013

Skills
Social Media, Online Advertising, Social Media Marketing, SEO, Online Marketing, Social Networking, Digital Media, Blogging, Digital Marketing, Entrepreneurship, Marketing Strategy, Advertising, Event Management, Community Outreach, Customer Service, Event Planning, Fundraising, Leadership Development, Microsoft Office, Nonprofits, PowerPoint, Public Speaking, Leadership, Microsoft Excel, Teaching, Program Development, Research, Volunteer Management, Grant Writing, Public Relations, Coaching, Strategic Planning, Team Building, Training

Education
University of Kentucky   2005 — 2007
Bachelor of Arts (BA), Psychology

Bluegrass Community and Technical College   2004 — 2007
Associate of Arts (AA), Psychology

Experience
Southern Careers Institute  May 2013 - Present
Thompson Poultry   May 2008 - November 2009
Enterprise Nursing Home   August 1999 - May 2000
West Telemarketing   February 1999 - September 1999

Education
Southern Careers Institute-Brownsville   2013 — 2014

Maryland High School of Adult Education   2007 — 2007
General Educational Development, Adult and Continuing Education Administration

Experience
American Concrete Products Co.   October 2014 - Present
Personal Security Officer   April 2009 - Present
Boys Town National Research Hospital  December 2013 - October 2014
Diagnostic and Evaluation Center   March 2013 - September 2013
Ace Rent to Own  April 2012 - March 2013
West Telemarketing   November 2010 - June 2011
Omaha Correctional Center   June 2010 - July 2010

Skills
Security, Customer Service, Corrections, Call Centers, Physical Security, Telephone Skills, Criminal Justice, Conflict Resolution, Critical Thinking, Enforcement, Time Management, Microsoft Office, Training, Surveillance, Computer Hardware, Teamwork, Data Entry, Filing, Outlook, 10 Key, Fax, PowerPoint, Policy, Copying, Windows 7, Spreadsheets, Leadership, Leadership Development, Public Speaking, Team Building

Education
Kaplan University-Omaha Campus   2013 — 2015
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections

Kaplan University-Omaha Campus   2007 — 2009
Associates of Applied Science in Criminal Justice, Criminal Justice and Corrections

Experience
Jefferson Radiology  September 2013 - Present
State Bank & Trust Company  November 2007 - May 2013
Capital One  August 2003 - November 2006
West Telemarketing   July 2001 - August 2003

Skills
Operations Management, Sales Management, Management, Microsoft Excel, Microsoft Office, C++, Visual Basic, Web Site Editing, ACH, Remote Deposit Capture, Banking, Business Analysis, Business Strategy, Business Planning, Small Business, Marketing, Marketing Communications, Adobe Creative Suite, Jack Henry, Active Directory, Teaching, training coordinator, IT Operations, SEO, Team Leadership, Leadership, Computer Hardware, Training, Networking, Troubleshooting, Windows XP, Windows Server, Windows 7, Network Administration, Customer Service, DHCP, Outlook, TCP/IP, System Administration, Group Policy, PowerPoint, Technical Support, SCCM, SharePoint, Windows, Social Networking, Databases, Interviews, Cold Calling

Education
Louisiana State University   2003 — 2008
Bachelor's degree, Business/Corporate Communications

Baton Rouge Magnet High School   1999 — 2003
Bachelor of Arts (B.A.), Communication and Media Studies

Experience
ARMY  October 2003 - Present
US Army  February 2012 - June 2014
West Telemarketing   January 2001 - May 2004

Skills
Army

Education
Central Texas College   1998 — 2010
Associates, General Studies

Judson High School   1992 — 1996
High School Diploma, Diploma

American Military University
Bachelor's degree, Sports and Exercise

Experience
Columbia Basin Health Association  October 2013 - Present
Columbia Basin Health Association  June 2012 - October 2013
Law Office of Robert Hahn   February 2011 - June 2012
Riverstone Residential Group  August 2010 - February 2011
West Telemarketing   May 2007 - September 2007
ICT Spokane   May 2006 - August 2006
Mattawa Community Medical Clinic   April 2005 - September 2005

Skills
Healthcare, Board Development, Employee Relations, Training, Nonprofits, Event Management, Healthcare Management, Microsoft Excel, Supervisory Skills, Microsoft Word, HRSA Sites and Services, Minute Taking, Coordinating Training &..., Microsoft PowerPoint, HRSA Electronic Handbook, Grant Writing

Education
Arizona State University   2008 — 2010
Bachelor of Science (B.S.), Business Administration specializing in Real Estate

Columbia Basin College   2008 — 2008
Associate of Arts (A.A.), Business Administration

Experience
Babies R Us  January 2013 - Present
Toys R Us  October 2012 - December 2012
West Telemarketing   June 2012 - September 2012

Skills
Customer Service, Sales, cashier

Education
Nebraska Christian College   2002 — 2004
No degree

Experience
Unemployed - looking for massage opportunities.   May 2008 - Present
Upscale Cuts & Nail Spa   January 2012 - December 2012
Natural Escape Day Spa   February 2012 - August 2012
Jamison Professional Services, Inc.   January 2008 - August 2008
West Telemarketing   March 2005 - May 2005
Dlorah Health Care Services   June 2004 - August 2004

Skills
PowerPoint, Teamwork, Data Entry, Time Management, Creative Writing, Microsoft Office, Microsoft Word, Outlook

Education
Liberty University   2013 — 2015

Benedict College   2011 — 2012
Bachelor's degree, Interdisciplinary Studies

Experience
Better Family Life, Inc.   June 2013 - Present
University of Phoenix  November 2009 - January 2011
Steak and Shake Restaurant   June 2008 - June 2009
Magellan Health Services  June 2007 - June 2008
West Telemarketing   July 2004 - January 2007
Ryan's Family Steakhouse Restaurant   December 1999 - August 2003

Skills
Public Speaking, Conflict Resolution, Management, Coaching, Communication, Mentoring, Microsoft Excel, Microsoft Word, microsoft power point, Problem Solving, Timely Decision Making, Delegation, Self Management, Plannning, listening, Empathy, Persuasiveness, focus, Interpersonal Skill, conceptual skill, Time Management, Writing, Creative Writing, Teamwork, Team Management, Oral Communication, PowerPoint, Teaching, Resume Writing, Social Media, Community Outreach, Curriculum Design, Staff Development, Critical Thinking, Fundraising, Event Planning, Nonprofits, Leadership, Access, Training, Leadership Development, Career Counseling, Higher Education, Curriculum Development, Customer Satisfaction, Social Networking, Research, Microsoft Office, Customer Service, Interviews

Education
Lindenwood University   2011 — 2012
Masters, Business Administration

Oakwood University   2000 — 2006
BBA, Marketing

Experience
La Porte ISD  April 2005 - Present
West Telemarketing   July 1995 - April 1996
U.S Army  October 1989 - November 1994

Skills
Elementary Education, Social Networking, Team Leadership, Teaching, Language Arts, Educational Leadership, Educational Technology, Curriculum Design, Curriculum Development, Classroom Management, Lesson Planning, K-12, Staff Development, Instructional Design, Instructional Technology, Differentiated..., Literacy, E-Learning, Teacher Training, Tutoring, Special Education, Adult Education, Early Childhood..., Technology Integration, Gifted Education, Classroom, Secondary Education, Teaching Adults

Education
University of Houston-Downtown   2002 — 2005
Bachelor's of Education, Elementary Education and Teaching

Lamar University   1998 — 2002
Bachelor's degree, Elementary Education and Teaching

Experience
YP  December 2013 - Present
KLS Kenya   April 2012 - July 2014
UniverSoul Circus  January 2012 - March 2013
Art Institute of Atlanta  August 2009 - January 2012
Williams Investment Group   June 2007 - May 2009
West Telemarketing   February 2007 - June 2007

Skills
Market Research, Art Direction, Event Management, Public Speaking, Public Relations, Video Editing, InDesign, Illustrator, Photoshop, Social Media, Advertising, Digital Media, Project Management, Event Planning, Adobe Photoshop, Adobe Illustrator, Adobe Indesign, Tv/Radio Broadcast

Education
Art Institute of Atlanta-Decatur   2008 — 2012
Bachelor, Advertising

Norfolk State University   2002 — 2006
Mass Communications

Experience
Ann Taylor Factory  August 2012 - Present
Metropolitan State College of Denver  June 2011 - May 2013
Toys R Us  October 2011 - December 2011
Active Communications  November 2010 - January 2011
Walmart  April 2010 - November 2010
Wal-Mart Connection Center   April 2010 - November 2010
Spherion Staffing  September 2007 - January 2010
Airtime Wireless   January 2008 - June 2009
West Telemarketing   November 2006 - September 2007
Kiddie Kandids  April 2007 - July 2007

Skills
Childcare, Typing, Self Starter, Customer Service, Outlook, Word, Customer Relations, Microsoft Office, Time Management, Training, Social Networking, PowerPoint, Leadership, Microsoft Excel, Teamwork, Public Speaking, Team Leadership, Facebook, Customer Satisfaction, Data Entry, Management, Sales

Education
METROPLITAIN STATE COLLEGE OF DENVER   2011 — 2013

Fort Lewis College   2009 — 2010
pre reqs, International Business

Experience
Cornerstone Staffing, Inc  September 2011 - Present
West Telemarketing   December 2010 - April 2011
Hayneedle  November 2009 - December 2009

Skills
Customer Service, Teamwork, Telephone Skills, People Skills, Microsoft Applications

Education
Metropolitan Community College   2009 — 2010
n/a, Business/Commerce, General

Omaha North West   2002 — 2006
n/a, Regular/General High School/Secondary Diploma Program

Experience
I do it all   2010 - Present
West Telemarketing   August 2010 - December 2010
Wal-Mart  August 2009 - January 2010

Skills
Microsoft Office, Social Media, Event Planning, Customer Service, Photoshop, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Research, Entertainment, Television, Windows, Data Entry, Entrepreneurship, Social Networking, Sales

Education
Metropolitan Community College   2007 — 2010

Millard South High School   2003 — 2007
High School Diploma, General Studies

Experience
MedAssist, a Firstsource company  July 2013 - Present
Total Quality Logistics  May 2012 - April 2013
Levi Strauss & Co.   September 2007 - May 2012
Indochino  2012 - 2012
NKU  2010 - 2012
West Telemarketing   2006 - 2006
Chase Bank (formerly Washington Mutual Bank)   June 2005 - September 2005

Skills
Customer Service, Word, Outlook, Microsoft Office, PowerPoint, Public Speaking, Marketing, Sales, Social Media, Mac OS, Leadership, Microsoft Word, Email Marketing, Negotiation, Facebook, Marketing Research, Logistics

Education
Northern Kentucky University   2010 — 2012
Bachelors, Marketing

Gateway Community and Technical College   2008 — 2009
Associate of Science, General Studies

Experience
Our Lady of the Lake University  August 2010 - December 2010
San Antonio American Beauty Pageant AB   November 2009 - December 2010
Ms. San AntonioAmerican Beauty 2010   November 2009 - December 2010
T.R.A.C.S   October 2007 - October 2010
Project Worth   December 2009 - March 2010
Our Lady of the Lake University  August 2009 - December 2009
West Telemarketing   January 2007 - October 2007
BCBG Max Azria  November 2006 - January 2007
San Antonio Roses Performance Squad   2007 - 2007
Bandolino  June 2005 - November 2006

Education
Our Lady of the Lake University   2007 — 2010
Psychology - Counseling, Psychology

Palo Alto College

San Antonio College   2003 — 2006
Associates of Arts and Sciences, Drug Counseling

United High School   1998 — 2003
diploma

Experience
Northern Natural Gas  November 2011 - Present
Northern Natural Gas  March 2005 - July 2012
Client Resources, Inc  March 2005 - June 2006
ACM  December 2003 - March 2005
Blue Cross Blue Shield of Nebraska  December 2002 - December 2003
Trancentrix  October 2000 - December 2002
Team Financial  October 1998 - October 2000
First Data Resources  April 1997 - April 1998
West Telemarketing   October 1995 - April 1997
United States Air Force  October 1990 - October 1995

Skills
Microsoft SQL Server, Java, WCF, SharePoint, .NET, VB.NET, C#, Agile Methodologies, ASP.NET, BizTalk, TFS, SQL, IIS, T-SQL, ASP.NET MVC, LINQ, SOA, SSIS, Scrum, Visual Studio, Web Services

Education
Bellevue University   2001 — 2004
Master of Science, Computer Information Systems

Bellevue University   1996 — 2001
Bachelor of Technical Studies, Computer Information Systems

Community College of the Air Force   1992 — 1995
Associates in Applied Science, Maintenance Production Management

Experience
HomeServe USA  May 2015 - Present
Accent Marketing Services  February 2010 - April 2015
Convergys  April 2005 - November 2009
West  September 1993 - March 2005
West Teleservices  August 1990 - September 1993
West Telemarketing   September 1989 - August 1990

Skills
Call Center, Inbound, BPO, Workforce Management, Outsourcing, Customer Experience, Telemarketing, home agent, Off shore, Nearshore, Inbound Marketing, Leadership, CRM, Lead Generation, Call Centers, Marketing, Start-ups, Telecommunications, Contact Centers, Operations Management, Offshoring, Vendor Management, Management, Salesforce.com, Strategic Planning, Customer Retention, Direct Marketing, Product Management, Account Management, Team Building, Strategy, Training, Program Management, Coaching, Customer Satisfaction, Process Improvement, Performance Management

Education
Metropolitan Community College   1980 — 1996

Experience
Carestream Health  March 2013 - Present
Carestream Health  March 2013 - Present
Time Warner Cable  March 2009 - February 2013
Conn's  May 2007 - March 2009
Porter  May 2007 - March 2009
United States Postal Service  August 2002 - May 2007
West Telemarketing   August 2001 - August 2002

Skills
Troubleshooting, Testing, Forklift Operator, Retail, Inventory Control, Warehousing, Inventory Management, Sales Operations, Supply Chain Management

Education
Lamar University   1999 — 2002

Central High School   1995 — 1999
High School Diploma

Lamar University

Experience
Cox Communications  March 2014 - Present
Volunteer Caretaker   June 2012 - April 2013
ECPI University  February 2012 - April 2012
ECPI University  June 2011 - October 2011
Hampton University  July 2004 - November 2010
ECPI College of Technology  July 2010 - October 2010
Thomas Nelson Community College  October 2003 - May 2004
West Telemarketing   October 2002 - May 2003
RadioShack  June 1999 - January 2000

Skills
Information Assurance, Access, Computer Hardware, Network Security, Active Directory, Windows 7, Troubleshooting, Networking, Windows Server, Technical Support, Software Installation, XP, Hardware, Computer Security, Data Entry, Security, System Administration, Security+, Operating Systems, Windows, Computer Repair, Network Administration, Servers, Routers, Virtualization, Customer Service, Wireless Networking, VMware, DHCP, Laptops, DNS, Cisco IOS, Antivirus, Printers, Norton Ghost, Group Policy, VPN, Computer Maintenance, Server Administration, Windows XP, Microsoft Office

Education
ECPI University   2011 — 2012
Bachelors, Network Security, 3.75

ECPI College of Technology   2009 — 2011
Associates, Network Security, 3.80

Thomas Nelson Community College   2003 — 2008
Associates Degree, Early Childhood Development

Hampton University   2003 — 2003
Certificate, Child Care/Para-Education; Basic Computer Skills; Entrepreneurship

New Horizons   2001 — 2001
Certificate, Computer Basics and Internet

Experience
First Data  October 2010 - Present
First Data Resources  October 2009 - Present
Primercia   February 2010 - August 2010
Opinion Research   July 2009 - October 2009
West Telemarketing   August 2004 - July 2009

Education
Bellevue University
Bachelor, Science Business Administration/Technical Studies

Bellevue University   2004 — 2008
Bachelor, Business Administration

Metropolitan Community College
Associated Degree, Microcomputer Programming

Experience
Merrill Lynch  April 2011 - Present
Watson Realty Corp.  March 2010 - November 2010
Sutherland Global Services  December 2006 - February 2010
USAA  April 2004 - July 2006
West Telemarketing   February 2002 - March 2004

Skills
Accounts Payable, Accounting, Finance, Investments, Banking, Financial Planning, Financial Services, Budgets, Customer Service, Microsoft Excel, Team Building

Education
Tidewater Community College   2008 — 2011
Accounting

Kansas State University   1994 — 1996

Experience
West Telemarketing   May 2007 - July 2007
Days Inn  January 2002 - August 2003

Education
Colorado Technical University   2007 — 2009
Associates in Science in Criminal Justice, Law Enfocment Operations, Psychology, Corrections, Homeland Security, Juvenile Delinquency, ECT.

Experience
Dollar General  August 2013 - July 2015
USAF RETIRED  January 2006 - September 2010
West Telemarketing   March 2003 - January 2006

Skills
Accounting, Computer Science, Customer Service, Management, Supervisory Skills

Education
Hawaii Pacific University   2010 — 2012
Bachelor of Applied Science (BASc), Computer Science

Metropolitan Community College   1998 — 2001
Associate of Science (AS), Accounting

Experience
Lincoln Financial Group  September 2015 - Present
Lincoln Financial Group  October 2010 - Present
Lincoln Financial Group  February 2005 - October 2010
Lincoln Financial Group  June 2006 - April 2009
West Telemarketing   January 1992 - February 2005

Skills
Quality Center, Test Planning, Testing, Quality Assurance, User Acceptance Testing, Test Director, Software Quality..., SDLC, Test Management, Defect Tracking, Process Improvement, VBScript, Process Development, Test Strategy, Test Cases, Team Leadership, Software Project..., Analysis, Requirements Management, Enterprise Software, Resource Management, Software Documentation, Systems Analysis, Integration Testing, PMP, Test Execution, Manual Testing, Process Simulation, HP Quality Center

Education
Creighton University   1985 — 1989
BS, Business Administration

Central High School, Omaha, NE

Experience
Dillards  July 2014 - Present
Aon Hewitt  2013 - April 2014
ULTA Beauty  July 2013 - September 2013
Xerox Business Centre  January 2013 - April 2013
West Telemarketing   March 2010 - November 2012

Skills
Customer Service..., Appointment Scheduling, Customer Support, Retail, Data Entry, Customer Experience, Call Centers, Team-oriented, Customer Satisfaction, Highly motivated..., Telemarketing, Sales

Education
Memorial High   2006 — 2009
High School, High School/Secondary Diplomas and Certificates

Paul Mitchell the School-Houston
Cosmetology/Cosmetologist, General

Experience
SAFE Federal Credit Union  April 2015 - Present
Hardin-Simmons University  June 2014 - June 2014
United Recovery Systems LP  2008 - 2010
Home Funds Direct  2004 - 2007
West Telemarketing   2003 - 2004

Skills
Customer Service, Social Media, Sales, Microsoft Word, Microsoft Excel, Microsoft Office, Research, PowerPoint, Healthcare, Hospitals, Public Speaking, Leadership, Teaching, Team Leadership, Training, Team Building, Time Management, Social Networking, Data Entry, Loans, Outlook

Education
Hardin-Simmons University   2012 — 2014
Bachelor of Behavioral Sciences (B.B.S.), Exercise Science Pre-PT

Cisco College   2011 — 2012
Associate of Arts (A.A.), Science

Blinn College   2008 — 2010
Business, Management, Marketing, and Related Support Services

Smithson Valley High School   2000 — 2004
High School

Experience
Baker Hughes  June 2014 - Present
Baker Hughes  August 2013 - June 2014
US Navy  July 2011 - June 2013
US Navy  January 2011 - June 2011
US Navy  June 2010 - December 2010
US Navy  June 2008 - May 2010
Entergy  January 2005 - August 2005
Sam's Club  June 2004 - November 2004
West Telemarketing   July 2003 - August 2003
Burger King Corporation  June 2003 - July 2003

Skills
Chemical Engineering, Nuclear Engineering, Chemistry, Security Clearance, Leadership, Computer Proficiency, Computer Maintenance, Microsoft Office, Military Experience, Shiphandling, U.S. Coastguard..., Firefighting, Damage Control, Adobe Photoshop, Military Operations, Organizational..., Operational Planning, Military, Navy, Maintenance Management, DoD, Reactor, Engineering, Nuclear, Military Training, Command, National Security, Engineering Management, Photoshop

Education
Old Dominion University   2013 — 2015
Masters in Engineering Management, Engineering Management

LSU   2003 — 2007
Bachelor of Science (BS), Chemical Engineering, 3.51 GPA

Experience
Cozy Canine   April 2010 - Present
T-Mobile  June 2006 - April 2012
ClientLogic  December 2005 - June 2006
Spherion  October 2003 - December 2005
West Telemarketing   April 2000 - October 2003

Skills
Customer Service, Team Building, Sales, Coaching, Customer Satisfaction, Training, Leadership, Strategic Planning, Team Leadership, Call Centers, Workforce Development

Education
Lamar University   2000 — 2002
Accounting/Business Management/Business Administration

Alvin Community College   1998 — 2000
Associates, Business Management/General Studies

Corning Community College   1997 — 1998
Physics

Experience
Freedom Powersports - Dallas   August 2015 - Present
Midland Powersports   August 2013 - August 2015
Mildand Powersports   July 2013 - August 2013
Uniseal, Inc.   August 2010 - June 2013
AMERICAN MOTORCYCLE   January 2009 - January 2010
LAS CRUCES MOTORSPORTS   May 2008 - January 2009
LAS CRUCES MOTORSPORTS   January 2007 - May 2008
GAMESTOP  January 2003 - January 2007
MMA PRODUCTIONS   August 2001 - January 2003
West Telemarketing   May 1996 - August 2001

Skills
Account Management, ADAPTABILITY, ATTENTION-DETAIL, Automotive Aftermarket, Automotive, Business Planning, Committ, Common Sense, Customer Retention, Customer Satisfaction, Customer Service, Finance, Forecasting, FUNDING, Inventory Management, Leadership, Management, Marketing, MASTERTECH, Motorsports Marketing, Negotiation, New Business Development, OE, Prediction, PAINTING INTERIORS, Parts, POWERSPORTS, Pricing, Producer, Profit, Professional Detailing, RELENTLESS, Retail, RPMONE, Sales, Sales Management, Sales Operations, Sales Process, SELL INTANGIBLES, SERVICE WRITING, Strategic Planning, TEAMWORK, TELEMARKETING, Team Building, Training, Upsell, TITLING, Vehicles, WINNING

Education
F&I UNIVERSITY - AMERICAN FINANCIAL AUTOMOTIVE SERVICES   2013 — 2014
B$, BUSINESS MANAGER / FINANCE MANAGER TRAINING, PASS

University of Phoenix
Associate's degree, Business Administration and Management, General, 93 GPA

Howard College   2006 — 2007
Certified Basic and Advance, Computer Science, 98 GPA

San Antonio College   1998 — 2001
Certified Basic and Inter. EMT, Emergency Medicine, 95 GPA

James Madison HS   1994 — 1997
Diploma, Basics, 9-12

ON OWN   1979 — 2015
SELF-READ, MIND OPENING, A+

Experience
Crestwood Management  August 2014 - Present
Family Heritage Life Insurance Company of America  May 2014 - Present
Cleveland Clinic  June 2012 - May 2014
LiveOps  December 2011 - December 2012
West Telemarketing   February 2007 - September 2007

Skills
Call Centers, Sales, Direct Sales, Customer Service, Cold Calling, Customer Satisfaction

Education
Cuyahoga Community College   2011 — 2013

Experience
ADP  January 2015 - Present
Imperial Legacy Clothing, LLC   November 2011 - Present
Sanderson Lincoln   March 2014 - June 2014
United Blood Services  July 2009 - March 2014
Telerx Inc   March 2006 - June 2009
West Telemarketing   May 2005 - March 2006
Echostar  April 2004 - April 2005

Skills
Customer Service, Sales, Call Center, Non-profits, Microsoft Office, Supervisory Experience, Staff Development, Coaching Staff, Reports, Communication, Public Speaking, Social Media Marketing, Training, Coaching, Telephone Skills, Event Planning, Employee Training, Social Networking, Troubleshooting, Interviews, Social Media, Critical Thinking, Call Centers, Community Outreach, Human Resources, Nonprofits, Microsoft Excel

Education
El Paso Community College
Associates of Arts Degree

Montwood High School
High School Diploma

University of Phoenix

Experience
Dynasty Network (YouTube MCN)   September 2013 - Present
My Wireless  June 2015 - June 2015
Subway  April 2015 - June 2015
GameStop  May 2014 - August 2014
Alamo Colleges  November 2010 - April 2012
West Telemarketing   January 2007 - March 2008

Skills
Music Production, Video Editing, Video Games, Video Production, Musicians, Computers, Graphic Design, Customer Service, Retail, Audio Editing, Photography, Songwriting, Music Industry, Entertainment, Recording, Music, Social Networking, Social Media

Education
Full Sail University   2013 — 2014
Bachelor's Degree, Music Production

St Philip's College   2009 — 2013
Associate's Degree, Music

Experience
Dollar Tree Stores  April 2015 - June 2015
West Telemarketing   August 2014 - November 2014
Intuitive Solutions  July 2014 - August 2014
Pizza Hut  April 2014 - April 2014

Skills
Customer Service, Microsoft Office, Windows, Microsoft Word, PowerPoint, Teamwork, Leadership, Mac OS, Interpersonal Skills, Social Listening, Money Management, Typing, Organizational..., Microsoft Excel, People Skills

Education
Everest University-South Orlando   2015 — 2017
Computer and Information Sciences and Support Services

Blinn College   2013 — 2014
Computer Science

Brenham High School   2009 — 2013
Diploma, High School/Secondary Diplomas and Certificates

Experience
Allegro Response Teleservices, formerly Anexa Direct   August 2008 - August 2015
Iceland Health   October 2005 - September 2008
Direct Response Academy   June 2004 - March 2007
Inpulse Response Group  February 2002 - October 2003
Direct Marketing Services DMS   1996 - 1998
West Telemarketing   February 1994 - February 1996

Skills
MySQL, Asterisk, CRM software, CTI, Outbound Logistics, Call Center Development, Call Center Management, Inbound, Sales Trainings, Media Buying, Fulfillment Services, Consultative Selling, Vendor Management, Human Capital Management, Public Speaking - AA1420, Inbound Marketing, Call Center, CRM, Sales, Selling, Logistics, Personnel Management, Integrated Marketing, Customer Retention, Start-ups, Call Centers, Telecommunications, Training, Direct Marketing, Leadership, Management, Project Management, Marketing Strategy, Marketing, Strategic Partnerships, Sales Process, Process Improvement, Customer Acquisition, Customer Satisfaction, Product Marketing, Telemarketing, Lead Generation, Forecasting, Customer Experience, Salesforce.com, Outsourcing, Contact Centers, BPO, IVR, Account Management

Education
Embry-Riddle Aeronautical University
Airframe & Powerplant Certification, Aviation Maintenance

Park University
International Business

University of Nebraska at Omaha
International Business

University of Nebraska-Lincoln
Bachelors, Business Administration

Experience
InterContinental Hotels Group (IHG®)   June 2015 - Present
Divinity Nail Studio   September 1998 - Present
InterContinental Hotels Group (IHG)   December 2014 - June 2015
Walmart  December 2012 - March 2015
Radisson  January 2010 - December 2012
Ramada Inn & Suites  2007 - December 2009
West Telemarketing   2005 - 2007
simply elegant  1995 - 2005

Skills
Project Planning, Food & Beverage, Catering, Sales Operations, Marketing, Event Planning, Account Management, Team Building, Customer Service, Sales Management, Hospitality, Marketing Strategy, Event Management, Advertising, Customer Satisfaction, Banquets, Budgets, Coaching, Contract Negotiation, Hospitality Management, Hotel Management, Hospitality Industry, Hotels, Inventory Management, Leadership, Leadership Development, Management, Meeting Planning, Microsoft Office, Negotiation, Public Relations, Public Speaking, Resorts, Purchasing, Restaurants, Revenue Analysis, Sales, Yield Management, Training, Trade Shows, Tourism, Time Management, Strategic Planning, Social Networking, Social Media

Education
University of Phoenix   2007 — 2012
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services

Louisiana State University   1996 — 1997
Business Administration

North American Trade Schools   1989 — 1991
Diploma, Office Management and Supervision

Baker High School   1984 — 1987
High School Diploma, General

Scotlandville Magnet High School   1983 — 1984
High School Diploma, General Studies

Experience
West Telemarketing   September 2012 - April 2013

Skills
Private Pilot, Internet Services

Education
University of Abuja   2003 — 2008
Bachelor's degree, Economics

St Theresa Minor Seminary

Experience
Boys Town National Research Hospital  July 2012 - Present
Pace Suburban Bus  June 2010 - July 2012
Omaha Public Schools  December 2002 - February 2010
West Telemarketing   March 2002 - November 2002

Skills
VB.NET, Access, SQL Server, SQL, Crystal Reports, VBScript, VBA, WebFOCUS, HTML, Visual Basic, ASP, Microsoft SQL Server

Education
Northwest Missouri State University   1997 — 2001
Bachelor of Science, Computer Science

Experience
Charles Vrana Construction Co.   August 2003 - February 2013
Silver Hammer CarStar   July 2002 - August 2003
Albertsons  February 2002 - August 2003
Computer Task Group  October 1995 - June 2001
West Telemarketing   June 1995 - October 1995
Physicians Mutual  1989 - 1995
FirsTier Bank (formally known as Omaha National Bank- currently known as USBank)   1975 - 1989
Bergan Mercy Hospital  1973 - 1975
Kings Food Host USA   1970 - 1974

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Budgets, Strategic Planning, Negotiation

Education
Metropolitan Community College   1985 — 1988
Computer Science

University of Nebraska at Omaha   1974 — 1977
Business Administration and Management, General

Benson High School   1971 — 1973

Experience
Integrity Web Design by R. B. & S. Products   May 2005 - Present
Northside Independent School District  September 2008 - Present
West Telemarketing   May 2007 - August 2008
University of Texas Health Science Center  November 2007 - April 2008
Somerset Independent School District   September 2006 - November 2007
Phillip's College  May 2005 - September 2006

Skills
Web Design, SEO, Graphic Design, Business Cards, Logo Design, InDesign, Flash, Advertising, Brand Development, Graphics, Illustrator, Photoshop, Typography, Dreamweaver, Menu Development, Brochures, Strategic Planning, Illustration, Corporate Identity, Posters, Layout, Logos, Flyers, Packaging, HTML, CSS, Banners, Web Development, Multimedia

Education
San Antonio College   2003 — 2005
Associate of Applied Science, Interactive Graphics, 3.2

Palo Alto College   2003 — 2003
Web Authoring, Interactive Graphics, 3.1

Experience
Accenture  July 2012 - Present
Accenture  January 2012 - Present
Group O  September 2008 - Present
Accenture  October 2006 - September 2008
Del Valle Technologies   December 2005 - October 2006
West Telemarketing   July 1994 - December 2005
Clear Channel Communications  January 2000 - March 2000
Relaxation Station   January 2000 - January 2000
Sino Swearingen Aircraft   January 2000 - January 2000
Billserv.com   January 1999 - March 1999

Skills
SQL, Access, Excel, Analysis, Visual Studio, Business Analysis, Testing, Visual Basic, Java, JavaScript, Problem Solving, Databases, Business Intelligence, HTML, C#, Microsoft Office, SDLC, Troubleshooting, Customer Relations, XML, Windows, Web Development, Process Improvement, XP, Linux, VB.NET, .NET, Team Building, Customer Service, Vendor Management, Perl, PeopleSoft, Teradata, VBA, Unix, Requirements Analysis, Operating Systems, Crystal Reports, Application Development, Database Design, Documentation, VBScript, Programming, Computer Hardware, MS Office Suite, Quality Assurance, Microsoft Excel, Software Development, Software Documentation, System Administration

Education
Palo Alto College   1992 — 2011
AAS, Computer Information Systems

Palo Alto College
AAS, Computer Information Systems

Texas State University   2008 — 2008
N/A, Information Technology/Management

San Antonio College   1988 — 1992
Palo Alto College, Computer Information Systems

Experience
Mid-America Computer Corporation  March 2013 - Present
West Telemarketing   July 2011 - March 2013
West Corporation  January 2007 - July 2011

Skills
SQL, Microsoft SQL Server, XML, Unix, Java, Linux, JavaScript, Databases, Software Development, C#, Oracle, MySQL, HTML, Visual Studio

Education
Metropolitan Community College   2005 — 2007
Associate's degree, Computer Programming

University of Nebraska-Lincoln   1990 — 1992

Experience
Time Warner Cable Business Class  March 2013 - Present
Suddenlink Communications  January 2003 - March 2013
AT&T Wireless (Formerly Cingular Wireless)   2000 - 2003
West Telemarketing   1999 - 2000
United States Marine Corps  1992 - August 1998

Skills
Call Center, Telecommunications, Customer Satisfaction, Word, Team Leadership, PowerPoint, Process Improvement, Strategic Planning, Coaching, Excel, Microsoft Office, Sales Management, Leadership Development, Wireless, Selling, Mentoring, Call Centers, Troubleshooting, Customer Service, Solution Selling, Sales, Sales Operations, Cross-functional Team..., Direct Sales, Strategic Partnerships, Training, Project Planning, Team Building, Customer Retention, Telephony, Customer Experience, Operations Management, VoIP, Broadband, Vendor Management, Managed Services, Account Management, Business Analysis, MPLS, Salesforce.com, Contract Negotiation, Microsoft Excel, New Business Development, Management, Budgets, Ethernet, Microsoft Word, Fiber Optics, Security, Leadership

Education
Lubbock Christian University   2005 — 2006
Bachelor's, Organizational Management

Texas Tech University   1998 — 2001
Telecommunications/Mass Communications

Experience
First Data Corporation  October 2011 - Present
Heartland REACT   February 2005 - Present
Dell Perot Systems  January 2007 - February 2010
ACI Worldwide  January 2004 - September 2004
First Data Corporation  1996 - 2003
West Telemarketing   October 1989 - March 1995

Skills
SDLC, Visio, COBOL, DB2, Databases, Software Development, Integration, JCL, Quality Assurance, TSO, Program Management, Testing, MVS, VSAM

Education
Metropolitan Community College   1992 — 1999
AS, Computer Science

Institute of Computer Science, Omaha, Nebraska   1988 — 1989
Computer Science

Experience
CSG International  March 2014 - Present
CSG International  July 2011 - Present
West Corporation  June 2010 - June 2012
West Corporation  August 2006 - September 2010
West Corporation  September 2000 - August 2006
West Interactive  July 2000 - September 2000
West Telemarketing   January 1999 - July 2000
West Telemarketing   August 1997 - January 1999
West Telemarketing   December 1996 - August 1997

Skills
IVR, Perl, Linux, System Administration, SharePoint, SQL, Microsoft SQL Server, Call Center, MySQL, Telecommunications, Process Improvement, Unix, TCP/IP, Troubleshooting, Data Center, Software Project..., BMC Remedy, XML, Apache, Technical Support, .NET, PHP, JavaScript, CSS, VB.NET, C#, Objective-C, iOS development, Bash, OO Software Development, Web Services, Security, Servers, Windows, Call Centers, Web Applications, IIS

Education
Metropolitan Community College

Experience
Kiewit  February 2012 - Present
Lucky 24, LLC   July 1985 - Present
infoGroup  March 1998 - February 2012
First Data Enterprise   January 1997 - March 1998
West Telemarketing   1993 - 1997
WATS Marketing / First Data Corporation   1983 - 1993

Skills
Project Management, Quality Decision Making, Innovative Thinking, Data Analysis, Customer Satisfaction, MS Project, Resource Management, Business Analysis, Financial Analysis, Testing, Management, Project Planning, SDLC, Software Development, Analysis, Product Management, Process Improvement, Visio, Team Leadership, Databases, Requirements Analysis, PMP, Budgets, Change Management, Business Process, Agile Methodologies, Software Documentation, Business Development, Business Intelligence, IT Management, ERP, Integration, Strategy, Vendor Management, Enterprise Software, Microsoft Project

Education
Creighton University   1999 — 2001
Theology Certification, Theology

Randall School of Real Estate   1991 — 1992
Real Estate, Real Estate

DDI Management Development   1987 — 1989
DDI Certification, Management

University of Nebraska at Omaha   1978 — 1982
BSBA, Marketing, Management, Computer Sciences

Experience
Bennington High School   September 1981 - Present
West Telemarketing   November 1988 - September 1990
Omaha Constant Velocity   May 1985 - September 1990
A-1 Stripe   June 1976 - August 1984
Walgreen's Restaurant   October 1971 - December 1976

Education
University of Nebraska at Omaha   1990 — 1996
30 hrs. graduate work, English

Journalism Educaton Association   1990 — 1995
National Certification as Journalism Educator, Journalism

Hastings College   1975 — 1979
BA Secondary Education, English

Experience
AC Coy  September 2009 - March 2010
West Telemarketing   November 2007 - January 2008
Northwest Tricounty Intermediate Unit 5   January 2007 - May 2007
Qualxserv  July 2006 - November 2006

Education
Triangle Tech   2008 — 2009
AST, Maintenance Electricity

Gannon University   2000 — 2004
Management Information Systems

Experience
eAssist Dental Billing  January 2014 - Present
First Care Dental Associates   August 2003 - August 2012
Oral and Facial Surgery Center of Tallahassee   May 2008 - October 2008
West Telemarketing   August 2001 - July 2003

Skills
Healthcare, Customer Service, PowerPoint, Outlook, Microsoft Excel, Healthcare Management, Microsoft Word, Microsoft Office, HIPAA, Strategic Planning, Access, Data Entry, Office Management, Data Analysis

Education
University of Phoenix   2006 — 2008
MBA, Health Care Management

Florida Agricultural and Mechanical University   1999 — 2004
Bachelor of Science, Psychology

Experience
Convergys  October 2013 - Present
Convergys  June 2010 - October 2013
Convergys  May 2010 - June 2012
USAA  May 2008 - February 2010
West Telemarketing   January 2003 - May 2006

Skills
Customer Service, Call Centers, Data Entry, Outlook, Microsoft Office, Team Leadership, Microsoft Excel, Operations Management, Employee Relations, Team Building, Troubleshooting, Account Management, Cross Selling, Call Center

Education
Bellevue University   2013 — 2015
Master's Degree, Business Administration and Management, General, 3.8

Texas A&M University-Kingsville   2004 — 2008
BBA, Management

Texas A&M University-Kingsville   2004 — 2008
Bachelors of Business Administration, Management

Palo Alto College   2004 — 2006
Associates of Science, Business Admin; Management, General Business, Accounting

Experience
State of Nebraska Department of Corrections   October 2010 - Present
The Home Depot  July 2008 - September 2010
The Home Depot  January 2007 - July 2008
Nebraska Furniture Mart  March 2003 - June 2006
Shopko  November 2001 - March 2003
Target  February 2000 - November 2001
Brighton Gardens of Marriott   March 1999 - January 2000
Marriott International  January 1998 - March 1999
West Telemarketing   1997 - 1997

Skills
Employee Relations, Human Resources, Performance Management, Recruiting, Training, Talent Management, Interviews, Retail, Personnel Management, Time Management, HRIS, Customer Satisfaction, Employee Benefits, Succession Planning, Benefits Administration, New Hire Orientations, Leadership, Coaching, Hiring, Customer Service, Management, Team Building, Kronos, JD Edwards, Oracle, PeopleSoft, Employee Training

Education
Grace University   1994 — 1996
BS, Human Resources Management

Experience
Advantage IQ  May 2007 - Present
West Telemarketing   January 1998 - April 2007
Micro Enhancement International   July 1996 - January 1998
O & O Software   October 1995 - August 1996

Skills
Unix, Servers, Disaster Recovery, VMware, Oracle, Microsoft SQL Server, System Administration, Troubleshooting, Databases, VMware ESX, SAN, Windows, Hardware, SQL, AIX, Virtualization, NAS, Data Center, EMC Storage, Hitachi Storage, IBM Storage, HP Storage, Fiber Channel, iSCSI, Brocade Fibre Switches, Cisco Fiber Switches, Enterprise Storage, Storage Architecture, VMware vSphere, Storage Management

Education
Eastern Washington University
Computer Science, CS, Physics, Math, Geology

Experience
West Telemarketing   Account ExecutiveAT&TFebruary 1976 - July 1984

Education
Guilford College   1968 — 1972
BS, Mathematics, Computer Science

Experience
Jackson Hewitt  January 2013 - April 2014
West Telemarketing   July 2005 - April 2007
U.S. Army   January 1994 - March 2003

Skills
Leadership, Accounting, Microsoft Excel, Microsoft Word, Financial Reporting, Outlook, Auditing, Financial Analysis, Microsoft Office, Financial Accounting

Education
Old Dominion University   2011 — 2015
Bachelor of Science in Business Administration, Accounting and Decision Sciences

Thomas Nelson Community College   2007 — 2010
Associate of Arts and Sciences (AAS), Accounting

Experience
Nebraska Children and Families Foundation  November 2012 - Present
First Data Resources  August 2008 - November 2012
First Data Resources  August 2008 - November 2012
West Telemarketing   July 2006 - August 2008

Education
Metropolitan Community College   2009 — 2013
AAS, Human Services

Experience
Independent Heritage Makers/Youngevity Consultant   2011 - Present
West Corporation  July 2012 - September 2014
West Telemarketing   2007 - 2008
The Nebraska Medical Center  June 2005 - August 2007

Skills
Customer Service, Mentoring Of Staff, PowerPoint, Microsoft Excel, Customer Advocacy, Building Relationships, Training, Creative Problem Solving, Sales, Customer Satisfaction, Team Building, Event Planning, Microsoft Office, Customer Experience, Time Management, Team Leadership, Social Networking, Account Management, Small Business, Social Media Marketing, Advertising, Direct Sales, Customer Retention, Marketing Communications, Outlook, Facebook, Email Marketing, Social Media, Teamwork, Marketing, Technical Support, Leadership

Education
University of West Alabama   2007 — 2007

Bellevue West   2001 — 2005

Metropolitan Community College

Experience
The Modern Group - USA  April 2008 - Present
InOtherWordz Magazine   August 2010 - Present
The Port Arthur News   November 2006 - April 2008
The Invisible Armor   June 2006 - July 2006
West Telemarketing   January 2004 - May 2006

Skills
Photoshop, Illustrator, InDesign, AutoCAD, PowerPoint, MultiAd Creator, Microsoft Word, Microsoft Excel, Outlook, QuarkXPress, Hand Drafting, Project Management, Bill of Materials, Technical Drawing, Conceptual Art, Magazine Layout Design, Caricatures

Education
Lamar University   2001 — 2006
Bachelor of Arts (B.A.), Graphic Design

Lamar University
Bachelor of Arts (B.A.), Graphic Design

Experience
West Telemarketing   2007 - 2009
H&R Block  2005 - 2008

Skills
PowerPoint, Customer Service

Education
Grambling State University   2006 — 2012

Experience
Saint Vincent Hospital  August 2013 - Present
Max and Erma's Restaurants  October 2003 - February 2014
Chartwells (Higher Education Division)   April 2007 - May 2010
West Telemarketing   July 2003 - August 2003

Skills
Customer Service, PowerPoint, Event Planning, Microsoft Word, Creative Writing, Microsoft Office, Teamwork, Public Speaking, Time Management, Restaurants, Microsoft Excel, Social Networking, Editing, Data Entry, Outlook, Adobe Creative Suite, Event Management

Education
Edinboro University of Pennsylvania   2005 — 2010
Bachelor of Arts (B.A.), English Language and Literature, General

McDowell High   2001 — 2005
Diploma, General Studies

Experience
COR Clearing LLC  April 2013 - Present
Sherwin Williams  2000 - 2012
West Telemarketing   May 1998 - March 2000

Skills
Dependable Team Player, Management, Human Resources, Marketing, Accounts Receivable, Computers

Education
Lubbock Christian University   1996 — 1998

York College of Nebraska   1994 — 1996
Associate's degree, Business Administration and Management, General

Experience
QVC  September 2015 - Present
PepsiCo  September 2014 - July 2015
Longhorn Steakhouse  July 2014 - September 2014
Walmart  May 2013 - July 2014
APAC Customer Service, Inc.   August 2012 - October 2012
Red Lobster  April 2012 - August 2012
Labor Ready  August 2011 - April 2012
All Cars Company   January 2005 - February 2011
West Telemarketing   August 2002 - December 2003
NCO Financial Systems  October 2001 - June 2002

Skills
Strongly self-motivated, Strong Communication..., Multi Tasking, Microsoft Word, PowerPoint, Data Entry, Interpersonal Skill, Sales Support Tools, Customer Service, Restaurants, Warehousing, Janitorial, Telecommunications, Telemarketing

Education
ECPI College of Technology   2012 — 2014
Associate’s Degree, Computers and Information Science Concentration Network Security, 3.4 GPA

Peninsula Workforce Development Center (Thomas Nelson Community College)   2011 — 2011
Certifications, Heating, Ventilation and Air Conditioning (HVAC)

Experience
Walmart  December 2004 - Present
Walmart  December 2004 - Present
Popeyes Louisiana Kitchen  February 2003 - December 2004
Popeye's  February 2003 - December 2004
West Telemarketing   September 2002 - October 2002

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Photoshop, Teaching, Public Speaking, Budgets, Strategic Planning, Negotiation, Editing

Education
University of South Alabama   2005 — 2008

Bishop State Community College   2002 — 2005
Associate of Science (A.S.), Computer and Information Systems

Bishop State Community College
AAS, Computer Information Systems

University of South Alabama

Experience
Independant Certified Fitness Trainer   July 2014 - Present
West Corporation  November 2004 - Present
West Telemarketing   September 2004 - Present
Rigel Airport Services   April 2002 - November 2004

Skills
Call Centers, Customer Experience, Customer Satisfaction, Troubleshooting, Telecommunications, Workforce Management, Technical Support, Customer Retention, Contact Centers, Avaya, Customer Service, VoIP, Telephony

Education
Kaplan University-Omaha Campus

Experience
Prairie Meadows Racetrack and Casino  July 2006 - Present
CDS Global  October 2005 - July 2012
Target  September 2000 - May 2005
West Telemarketing   2005 - 2005

Skills
Managerial Accounting, Finance, Psychology, Communication, Customer Service, Organizational Behavior, Microsoft Office, Merchandising, Apparel, Product Fulfillment, Sales, Theft & Fraud Prevention, Casino Gaming, Online Research, Personality disorders, Residential Mortgages, Travel Planning, Internet Shopping, Food Safety, Warehouse Distribution

Education
Iowa State University   2012 — 2014
Master of Business Administration (MBA), Accounting and Finance

Iowa State University   2002 — 2006
Bachelor of Science (B.S.), Psychology

Experience
Americas Best Value Inns  May 2011 - Present
West Telemarketing   June 2008 - February 2010

Skills
Geographic Information..., Geosciences, Mathematics

Education
Edinboro University of Pennsylvania   2010 — 2014
Bachelors of Science, Environmental Geology

Seneca Highschool   2005 — 2009

Experience
Walmart  February 2013 - August 2013
Adecco Group  June 2012 - January 2013
UPS  February 2006 - April 2012
VarTec Telecom  June 2000 - October 2004
West Telemarketing   March 1999 - June 2001

Skills
Visual Merchandising, Loss Prevention, Cashiering, Customer Service, Physical Inventory, Stocking, Experience Working with..., Sales, Data Warehousing, Warehousing, Inventory Control, Assembler, Inbound Lead Generation, Derivatives, Inbound Marketing, Call Centers, Manufacturing, Cooking, Building Maintenance

Education
Mclennan Community College   2007 — 2011
Associate's degree, Child Development, 2.3

Texas State Technical College Waco   2001 — 2003
Associate's degree, Culinary Arts/Chef Training, 2.1

Experience
Enterprise Professionals Services   November 2014 - January 2015
Audie Murphy VA Hospital   June 2014 - September 2014
Walmart  March 2013 - January 2014
west telemarketing   July 2011 - March 2013
deanan popcorn   August 2004 - March 2011

Skills
Apparel, Fashion, Customer Service, Inventory Control, Inventory Management, Time Management, Microsoft Office, Retail, Microsoft Word, Data Entry, Customer Satisfaction, Microsoft Excel, Merchandising, Team Leadership, Cashiering, PowerPoint, Outlook, Store Management, Leadership, Sales

Education
Community College of the Air Force   1985 — 1989
associates, communications

Southeastern Community College   1978 — 1980
Associate's degree, Electrical, Electronics and Communications Engineering

Experience
Lyons HR/Steelcase   June 2014 - Present
Kmart Corporation  March 2014 - Present
MedCo Services Healthcare Revenue Cycle Solutions  June 2011 - August 2013
West Telemarketing   August 2007 - November 2009

Skills
Customer Service, Customer Support, Customer Retention, Customer Experience, Assembly Lines, Assembling, Typing, Multi Tasking, Manufacturing, Question Answering, Telephone Skills

Education
Alabama Agricultural and Mechanical University   2005 — 2011
-, Early Childhood Education and Teaching

Athens High   2001 — 2005
Diploma, General Studies