Virtual Hold Technology

Industry: Software company

Description

Founded: 1995 Subsidiaries: StarStar Mobile, CallPromise, LLC

Virtual Hold Technology List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Virtual Hold Technology. You can filter them based on skills, years of employment, job, education, department, and prior employment.

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Virtual Hold Technology Employees

Employee
Years
Job
Industry
Adrienna Frazer Adrienna Frazer Cleveland/Akron, Ohio Area Details
Adrienna Frazer's Virtual Hold Technology Experience January 2007 - May 2013
Job Marcom professional leveraging technology through inbound marketing and social media
Industry Marketing and Advertising
Experience
Edwards Health Care Services   March 2015 - Present
Fleet Feet Sports - Cleveland   October 2013 - January 2015
Fleet Feet Sports Cleveland   2012 - 2015
Goldstein Group Communications  May 2013 - October 2013
Virtual Hold Technology   January 2007 - May 2013
iQ Digital   October 2004 - September 2006
White Hat Management  October 2004 - March 2005
Institute for Professional Development  November 2002 - August 2004
Bella Lingua Public Relations   October 2000 - October 2002
Zanesville Times Recorder  1998 - 1999

Skills
Content Development, Email Marketing, Market Research, Training, Marketing Communications, Salesforce.com, Public Relations, Social Media, Digital Marketing, E-Learning, B2B Marketing, Lead Generation, Instructional Design, Mobile Marketing, Competitive Analysis, Call Centers, Customer Experience, SEM, Internal Communications, Online Marketing, Content Marketing, Copywriting, Online Advertising, Web Analytics, Social Networking, Google Adwords, Team Leadership, Content Strategy, Sales, Go-to-market Strategy, Project Management, Blogging, Direct Sales, Corporate Communications, Direct Marketing, Digital Media, CRM, Press Releases, Integrated Marketing, Product Marketing, Social Media Marketing, SEO, Account Management, Strategic Partnerships, Product Management, Content Management, Event Management, Google Analytics, Marketing, Marketing Automation

Education
Ohio University   1993 — 1997
BS, Journalism

University of Phoenix   2003 — 2004
MA, Instructional Design

Roseann Taculad Roseann Taculad Greater Seattle Area Details
Roseann Taculad's Virtual Hold Technology Experience September 2008 - January 2013
Job Director US Sales at Cloudinary
Industry Computer Software
Experience
Cloudinary   November 2014 - Present
Smartling  May 2013 - November 2014
Virtual Hold Technology   September 2008 - January 2013
GigaSpaces  January 2006 - April 2008
Vericept Corporation  September 2004 - January 2006

Skills
SaaS, Enterprise Software, Solution Selling, Salesforce.com, Cloud Computing, Professional Services, Lead Generation, Go-to-market Strategy, Channel, Direct Sales, Account Management, Sales Management, Channel Partners, Product Management, Start-ups

Education
Eastern Washington University   1993 — 1997
Bachelor of Science, Sports Medicine

Ken Feinberg, Esq. Ken Feinberg, Esq. Cleveland, Ohio Details
Ken Feinberg, Esq.'s Virtual Hold Technology Experience January 2008 - October 2012
Job Director of Commercial Services & Licensing at TMW Systems
Industry Computer Software
Experience
TMW Systems  March 2015 - Present
JURINNOV Ltd.  September 2014 - Present
Kenneth S. Feinberg, Attorney at Law   June 2013 - February 2015
TLT-Babcock, Inc. / Howden North America   March 2013 - January 2014
Virtual Hold Technology   January 2008 - October 2012
Feinberg Law Office   January 1998 - December 2007
Combi Packaging Sytems, LLC   August 2006 - September 2007

Skills
Licensing, Executive Management, Licensing Negotiations, Business Strategy, Software Licensing, Strategic Negotiations, IP transactions, Start-ups, Negotiation, Intellectual Property, Strategy, Strategic Partnerships, Trademarks, Corporate Law, Contract Negotiation, Business Development, Mergers & Acquisitions, Transactional Law, Trade Secrets, Invention, Due Diligence, Professional Services, Legal Writing, Family Law, Estate Planning

Education
Case Western Reserve University School of Law   1984 — 1987
JD, Law

Bowling Green State University   1980 — 1984
BS/BA, Marketing

Charles F. Brush   1979 — 1980

Bob Herro Bob Herro Cleveland/Akron, Ohio Area Details
Bob Herro's Virtual Hold Technology Experience April 2012 - Present
Job Product Engineer at Virtual Hold Technology
Industry Computer Software
Experience
Virtual Hold Technology   April 2012 - Present
Diebold, Inc.   January 1996 - April 2012
Diebold Election Systems, Inc.   February 2004 - October 2007
Tellog Systems, Inc.   August 1998 - May 1999

Skills
Visual Studio, MFC, CVS, Subversion, Agile Methodologies, C#, Embedded Systems, Test Driven Development, Git, C++, Visual Basic, ClearCase, Software Engineering, Ruby, ClearQuest, VB.NET, Erlang, Jenkins, Windows, Linux, Eclipse, R, C, XML, OTP, DevPartner, RubyMine, NUnit, CppUnit, RESTful WebServices, HTML, .NET, Visual C++, STL, ActiveX, Windows CE, Serial Communications, PVCS, Doxygen, UML, Analysis, BoundsChecker, Software Design, Win32 API, Tortoise, COM, Win32, RAS, PostScript, Beyond Compare

Education
The University of Akron   1993 — 1998
BSEE, Electrical Engineering

Ian Morich Ian Morich San Francisco Bay Area Details
Ian Morich's Virtual Hold Technology Experience 2007 - August 2013
Job Solution Architect
Industry Telecommunications
Experience
Twilio, Inc.   January 2015 - Present
Virtual Hold Technology (VHT)   August 2013 - August 2014
Virtual Hold Technology   2007 - August 2013
Genesys  January 2005 - April 2007
Genesys  July 2000 - January 2005
Genesys  July 1999 - July 2000
IBM Tivoli Software  January 1997 - July 1999
IBM Tivoli Software  January 1996 - January 1997

Skills
SaaS, VoIP, Product Management, Software Development, Telecommunications, TCP/IP, Scrum, Solution Architecture, Enterprise Software, Cloud Computing, Java, Requirements Analysis, Testing, Telephony, CRM, Genesys, Contact Centers, ITIL, SIP, SQL, Call Centers, CTI, Pre-sales

Education
University of California, Irvine   1994 — 1996
Masters of Science, Electrical and Computer Engineering

Indiana University Bloomington   1990 — 1994
Bachelor of Science, Computer Science

North Central

Eric Camulli Eric Camulli Cleveland/Akron, Ohio Area Details
Eric Camulli's Virtual Hold Technology Experience April 2010 - December 2013
Job Customer Experience Evangelist, Marketing Leader and Collaborator
Industry Computer Software
Experience
Wholesale Supplies Plus   July 2015 - Present
7signal Solutions   December 2013 - July 2015
Virtual Hold Technology   April 2010 - December 2013
Virtual Hold Technology   May 2008 - April 2010
Virtual Hold Technology   May 2003 - April 2008
Virtual Hold Technology   May 2002 - April 2003
Virtual Hold Technology   2000 - 2002
Virtual Hold Technology   1999 - 2000
Virtual Hold Technology   1998 - 1999
Voice-Tel Enterprises   1994 - 1998

Skills
Product Management, Start-ups, Leadership, Go-to-market Strategy, Strategy, Marketing Strategy, Solution Selling, Management, Team Building, Public Speaking, Product Marketing, Digital Marketing, Marketing Communications, Lead Generation, Thought Leadership, Branding, Public Relations, Marketing, Telecommunications, Training, SaaS, Salesforce.com, Call Centers, Customer Experience, Strategic Partnerships, CRM, Enterprise Software, Project Management, Sales, Competitive Analysis, Sales Operations, B2B Marketing, Motivational Speaking, SEO, Social Media Marketing, Social Media, Email Marketing

Education
Baldwin Wallace University   2011 — 2013
Master of Business Administration (MBA), Executive Management

University of Cincinnati   1988 — 1993
Bachelor of Business Administration (BBA), Marketing

John Ackerman John Ackerman Akron, Ohio Details
John Ackerman's Virtual Hold Technology Experience July 2011 - February 2015
Job Scrum Master/ QA Manager at Segmint
Industry Computer Software
Experience
Segmint  March 2015 - Present
Virtual Hold Technology   July 2011 - February 2015
Virtual Hold Technology   January 2007 - August 2011
VIRTUAL HOLD TECHNOLOGIES   May 2005 - January 2008
FUTURERIGHT TECHNOLOGIES, Massillon, OH—   January 2005 - July 2005

Skills
Technical Leadership, Resource Management, Testing, Troubleshooting, Agile Methodologies, SDLC, Test Driven Development, Integration, Requirements Analysis, Software Development, Scrum, SQL, Call Centers, Java, Program Management, Oracle, Microsoft SQL Server, Business Process, Process Improvement, Agile Project Management, Project Management, Visio, Software Project..., Active Directory, Software Documentation, Servers

Education
Staryer University Akron Ohio   2010 — 2013
Masters, Master of Science Information Systems - Software Development Management

Scrum Alliance   2011 — 2011
Certified Scum Master (CSM), Agile Coaching/ Scrum Master

Strayer University   2000 — 2004
Bachelor, Computer Information Systems

Lincoln Dickerson Lincoln Dickerson Cleveland/Akron, Ohio Area Details
Lincoln Dickerson's Virtual Hold Technology Experience 2012 - 2014
Job at Spidersoft Consulting Inc.
Industry Computer Software
Experience
Spidersoft Consulting Inc.   November 1995 - Present
Virtual Hold Technology   2012 - 2014
Oxford & Associates  2012 - 2012
Spidersoft Consulting   2011 - 2012
Spidersoft Consulting Inc   2011 - 2012
Spidersoft Consulting Inc   2009 - 2011
Spidersoft Consulting Inc   2008 - 2009
Spidersoft Consulting Inc   2006 - 2008
Spidersoft Consulting Inc   2005 - 2006
Codonics  2001 - 2006

Skills
Software Development, Software Engineering, Embedded Systems, C#, Eclipse, Java, C++, Linux, C, Programming, Software Design, MySQL, CVS, Device Drivers, ClearQuest, Agile, JUnit, CppUnit, RCS, Subversion, Visual Studio, HTML, XML, Bash, ClearCase, CSS, Windows Services, XCode, Objective-C, Erlang, Ruby, RubyMine, Jenkins, Test Driven Development, Pairing, Agile Methodologies, Firmware, OOP

Education
University of Bridgeport   1987 — 1991
BSEE, Electrical Engineering

Dale Limburg Dale Limburg Colorado Springs, Colorado Area Details
Dale Limburg's Virtual Hold Technology Experience March 2012 - December 2013
Job Director of Product Development at Designing Interactive, Colorado
Industry Computer Software
Experience
Designing Interactive  October 2014 - Present
Designing Interactive  January 2014 - Present
Iron Sharpens Iron Technologies   May 2011 - October 2014
Virtual Hold Technology   March 2012 - December 2013
Software Answers, Inc.   March 2011 - March 2012
Software Answers, Inc.   June 2010 - March 2012
Software Answers, Inc.   January 2009 - March 2012
Software Answers, Inc.   July 2003 - March 2012
ProgressBook Special Services   February 2003 - June 2010
ProgressBook   February 2002 - October 2003

Skills
Agile Project Management, Conference Management, Conference Organization, Product Management, Coaching, Agile, TDD, Conference Speaking, Team Leadership, Agile Methodologies, Test Driven Development, Public Speaking, Event Management, Kaizen, XML, Software Development, Microsoft SQL Server, Web Applications, Extreme Programming, .NET, SQL, ASP.NET, Testing, Databases, Project Management, Software Design, Architecture, Scrum, Training, Kanban, Database Design, Ruby on Rails, RubyMine, Erlang, Apologetics, Offshore Management, Offshore Outsourcing, Offshore Software..., Agile Methodolgy, Pair Programming, International Adoption, User Experience, User Scenarios, ASP.NET MVC, Ruby, Design Patterns, TFS, VB.NET, T-SQL, IIS

Education
Malone University   2005 — 2006
Bachelor, Arts & Science, Management

Stark State College   1998 — 2000
Associate, Microcomputer Applications

The University of Akron   1992 — 1997
Science, Computer Science

Mike Kutikov Mike Kutikov Greater Atlanta Area Details
Mike Kutikov's Virtual Hold Technology Experience October 2011 - Present
Job Integration Engineer at Virtual Hold Technology
Industry Telecommunications
Experience
Virtual Hold Technology   October 2011 - Present
AT&T  January 2008 - Present
Mastech  2004 - 2005
IBM Global Services  2003 - 2005

Skills
Genesys, Siebel, CTI, Telephony, Switches, Avaya, IVR, Enterprise Architecture, System Deployment, Software Development, Cloud Computing, Telecommunications, SIP, Call Centers

Education
Saint Petersburg University of Telecommunications   1968 — 1973
MS, Electronics

Demetrius Brown Demetrius Brown Cleveland/Akron, Ohio Area Details
Demetrius Brown's Virtual Hold Technology Experience January 2012 - January 2013
Job CEO & Developer of Commarke Marketing & Advertising
Industry Marketing and Advertising
Experience
Commarke   January 2012 - Present
Virtual Hold Technology   January 2012 - January 2013
Positively Cleveland  June 2011 - August 2011

Skills
Public Relations, Marketing, Social Media Marketing, Marketing Communications, I.T, Information Technology, Event Planning, Social Media, Facebook, Fundraising, Nonprofits, Social Networking, Public Speaking, Leadership, Leadership Development, Blogging, Community Outreach, Sales, Advertising, Trade Shows, Time Management, Management, Online Marketing, Marketing Strategy, Customer Service, Event Management, Entrepreneurship, Teamwork, Team Building, Email Marketing, Team Leadership, Online Advertising, Microsoft Office, Retail

Education
The University of Akron   2010 — 2014
Public Relations, Business, Management, Marketing, and Related Support Services

Firestone Highschool   2005 — 2009
BPA Business professionals of America, Business

Kent State University

Amy Roberson Amy Roberson Cleveland/Akron, Ohio Area Details
Amy Roberson's Virtual Hold Technology Experience March 2001 - November 2005
Job
Industry Computer Software
Experience
Hyland Software  March 2011 - Present
Aclara RF Systems   September 2008 - March 2010
Micros Retail Systems (Datavantage)   July 2006 - September 2008
Virtual Hold Technology   March 2001 - November 2005
Xtrasource Inc.   September 1996 - December 1999

Skills
Software Project..., SQL, Software Implementation, Student Financial Aid, Business Analysis, Project Management, Integration, CRM, Microsoft SQL Server, Requirements Analysis, Enterprise Software, Process Improvement, Databases, Software Development

Education
The University of Akron   2001 — 2003
BA, International Politics

The University of Akron   1997 — 1999
BA, English

The College of Wooster   1993 — 1996
International Studies

Project Management Institute
PMP Certification

Steph Dlugon Steph Dlugon Cleveland/Akron, Ohio Area Details
Steph Dlugon's Virtual Hold Technology Experience March 2013 - August 2013
Job Software Implementation Specialist at Vox Mobile
Industry Information Technology and Services
Experience
Vox Mobile  August 2014 - Present
Self Employed  March 2013 - Present
SparkBase  October 2013 - April 2014
Virtual Hold Technology   March 2013 - August 2013
StreamLink Software  October 2011 - March 2013
Sideways  January 2010 - July 2011
iNomadics   January 2009 - July 2011
BEA Systems, Inc.   August 2006 - May 2008
Flashline, Inc.   December 1999 - August 2006

Skills
Social Media, Web Content, RFP, Editing, SEO copywriting, Metadata Management, Project Management, Marketing, Blogging, Research, Email Marketing, Social Media Marketing, Product Marketing, Web Content Management, White Papers, Digital Marketing, B2B Marketing, Copywriting, Press Releases, Writing, Creative Writing, Technical Writing, Content Management, Facebook, Social Networking, Start-ups, Marketing Communications, Online Marketing, Content Development

Education
Cleveland State University
B.A., English

Arleen (Arleen Winters) Bell Arleen (Arleen Winters) Bell Cleveland/Akron, Ohio Area Details
Arleen (Arleen Winters) Bell's Virtual Hold Technology Experience August 2007 - September 2011
Job Senior Level Software Engineer
Industry Computer Software
Experience
Hartville Insurance   December 2011 - Present
Pointe Blank Solutions  August 2011 - December 2011
Virtual Hold Technology   August 2007 - September 2011
Westfield Group  April 2007 - October 2007

Skills
WPF, MVC, .NET, Microsoft SQL Server, Visual Studio, C#, SQL, Software Development, Test Driven Development, ASP.NET MVC, Windows, Testing, HTML, Microsoft Office, XP, Servers, JavaScript, CSS, Windows XP, Web Applications, Agile Methodologies

Education
Kent State University   2004 — 2008
BS, Computer Science

Mark J. Biro, Jr. Mark J. Biro, Jr. Cleveland/Akron, Ohio Area Details
Mark J. Biro, Jr.'s Virtual Hold Technology Experience June 2010 - Present
Job Agile Knowledge Management
Industry Computer Software
Experience
Virtual Hold Technology (VHT)   April 2015 - Present
Virtual Hold Technology   June 2010 - Present
Virtual Hold Technology   March 2009 - July 2010
Caribou Coffee  January 2005 - March 2009
Firestone High School Instrumental Music Association - Akron Public Schools   June 1998 - November 2006

Skills
Knowledge Management, Software Documentation, Training, Agile Methodologies, Call Centers, Leadership, Integration, Call Center, Customer Experience, Telecommunications, IVR, E-Learning, Employee Training, VoIP, Technical Support, CTI, Troubleshooting, Visio, Genesys, Telephony, Product Management, SaaS, Contact Centers, Avaya, Salesforce.com, Windows Server, GoToMeeting, Technical Training, Microsoft Office, Prezi, Captivate, Partner Development, VMware

Education
The University of Akron   2001 — 2008
BA, Interpersonal and Public Communications

Penn State University   1998 — 2001
Telecommunications, Philosophy, Art

Dale Holub Dale Holub Cleveland/Akron, Ohio Area Details
Dale Holub's Virtual Hold Technology Experience January 2008 - Present
Job Technical Trainer at Virtual Hold Technology
Industry Information Technology and Services
Experience
Virtual Hold Technology   January 2008 - Present
Progressive Insurance  June 2004 - December 2007
Progressive Insurance  February 1999 - June 2004
Progressive Insurance  April 1996 - February 1999
Enterprise Rent-A-Car  September 1993 - April 1996

Skills
Call Center, Vendor Management, Call Centers, Training, VoIP, Telecommunications, SaaS, Customer Experience, CRM, Salesforce.com, Business Analysis, Workforce Management, Troubleshooting, Product Management, Professional Services, Visio, Cloud Computing, Solution Selling, Agile Methodologies, SDLC, Requirements Analysis, IVR, Contact Centers, CTI, Integration, Telephony, Avaya, Unified Communications, ACD

Education
Kent State University   1988 — 1993
Bachelor of Business Administration, Marketing

Solon High School   1981 — 1985
High School Diploma

Brent Burkhard Brent Burkhard Akron, Ohio Details
Brent Burkhard's Virtual Hold Technology Experience April 2012 - June 2014
Job Sales Director at Virtual Hold Technology
Industry Telecommunications
Experience
Virtual Hold Technology (VHT)   July 2014 - Present
Virtual Hold Technology   April 2012 - June 2014
Virtual Hold Technology   March 2010 - April 2012
Blue Technologies  September 2009 - February 2010
Virtual Hold Technology   September 2007 - October 2008
Virtual Hold Technology   August 2006 - September 2007
Key Bank  July 2005 - August 2006

Skills
Call Center, Salesforce.com, Direct Sales, Requirements Analysis, Sales, Solution Selling, Channel Sales..., Channel Partners, Account Management, Sales Process, Vendor Management, Call Centers, Training, Management, Professional Services, SaaS

Education
Stark State College of Technology   2004 — 2006
Business Management, Finance

Columbus State   1996 — 1999
Early Childhood Development

Christopher Ryba, PMP Christopher Ryba, PMP Cleveland/Akron, Ohio Area Details
Christopher Ryba, PMP's Virtual Hold Technology Experience September 2010 - Present
Job Manager Project Management Office at Virtual Hold Technology (VHT)
Industry Information Technology and Services
Experience
Virtual Hold Technology (VHT)   August 2014 - Present
Virtual Hold Technology   September 2010 - Present
Virtual Hold Technonolgy   June 2014 - August 2014
Virtual Hold Technology   June 2009 - September 2010
Progressive Insurance  April 2004 - June 2009
Progressive Insurance  December 2002 - April 2004
Progressive Insurance  December 1999 - December 2002
Progressive Insurance  March 1998 - December 1999
KeyBank  1993 - 1998

Skills
Call Center, Telecommunications, Analysis, Technical Training, SDLC, Requirements Analysis, Agile Project Management, Business Analysis, Agile Methodologies, Business Intelligence, Telephony, Project Management, Testing, Call Centers, CRM, Troubleshooting, Training, Professional Services, Product Management, Software Documentation, Program Management, Enterprise Software, VoIP, Software Development, Requirements Gathering, Management

Education
Baldwin Wallace University

Charles Maleski Charles Maleski Cuyahoga Falls, Ohio Details
Charles Maleski's Virtual Hold Technology Experience April 2014 - Present
Job Client Support Engineer
Industry Information Technology and Services
Experience
Virtual Hold Technology   April 2014 - Present
Virtual Hold Technology (VHT)   2014 - Present
Acendex   August 2013 - April 2014
Open Systems of Cleveland   January 2007 - August 2013
Time Warner Cable  January 2006 - December 2006

Skills
VCP, Cisco Data Center...

Education
The University of Akron   2002 — 2006
Bachelor of Science (BS), Cisco Networking

Hanae Bendali Hanae Bendali Cleveland/Akron, Ohio Area Details
Hanae Bendali's Virtual Hold Technology Experience 2010 - August 2013
Job at Virtual Hold Technology
Industry Computer Software
Experience
Virtual Hold Technology   2010 - August 2013

Skills
.NET, Microsoft SQL Server, IVR, SQL, C#, Software Development, Genesys, Windows Server, CTI, Agile Methodologies

Education
The University Of Akron   2000 — 2004

Ryszard Antonczyk Ryszard Antonczyk Santa Barbara, California Area Details
Ryszard Antonczyk's Virtual Hold Technology Experience 2001 - 2007
Job Accomplished Software Developer and Manager, Team Leader, Project Manager, Trainer, Facilitator and Consultant
Industry Computer Software
Experience
Karl Storz Imaging  August 2014 - Present
CygNet Software (a Weatherford International Company; www.weatherford.com)   March 2013 - March 2014
Oracle  March 2012 - February 2013
Yellowstone Club  December 2008 - April 2012
RightNow Technologies  October 2010 - February 2012
RightNow  December 2007 - October 2010
Boston Mills/Brandywine Ski Resort  December 1994 - March 2008
Deer Valley Resort  March 2002 - April 2007
Virtual Hold Technology   2001 - 2007
Complient  2000 - 2001

Skills
Software Development, XML, Scrum, Web Services, Software Design, SQL, Testing, Software Engineering, Visual Studio, Java, C#, .NET, UML, Software Project..., SOAP, JavaScript, Customer Service, TCP/IP, CVS, Test Automation, Application Development, SaaS, Team Management, Agile Project Management, C/C++ STL, API, Problem Solving, Product Management, Distributed Team..., Team Leadership, Web Development, Crystal Reports, Algorithms, Architectural Patterns, CRM software, Linux, Online Communities, OOAD, MS Project, Enterprise Architecture, HTML + CSS, CTI, Customer Experience, VBScript, Mentoring, Training & Development, Instructing, Qt, Embedded Systems, Medical Imaging

Education
Politechnika Gdańska   1979 — 1980
MS CS, Computer Science

Politechnika Gdańska   1975 — 1979
Bachelor of Science, EE, Electronics, Minor: Electrical Engineering, Computer Science

The University of Akron   2005 — 2005
Certificate of Completion, Workforce Development and Continuing Education

IV Liceum Ogolnoksztalcace   1971 — 1975
"Maturity Diploma", Math-Physics profile class

Jenni Reiserer Jenni Reiserer San Jose, California Details
Jenni Reiserer's Virtual Hold Technology Experience May 2003 - September 2014
Job Customer Success Advocate at Intacct
Industry Computer Software
Experience
Intacct  September 2014 - Present
Virtual Hold Technology   May 2003 - September 2014
Fitness Quest  2000 - 2003

Skills
Accounting, Budgets, Enterprise Software, Financial Reporting, Finance, Accounts Payable, SaaS, Management, Accounts Receivable, Sarbanes-Oxley Act, Cloud Computing, Telephony, Process Improvement, Business Analysis, Cost Accounting, Cash Flow, Leadership, CRM, Revenue Analysis, Revenue Recognition, Intacct, Internal Controls, Human Resources, Revenue Forecasting, Sales & Use Tax..., Corporate Insurance, Risk Management, Foreign Exchange..., Multi-state Payroll..., Staff Development, Asset Management, Customer Success, Customer Advocacy, GAAP

Education
Grand Canyon University   2009 — 2011
MBA, Accounting

Kent State University   1996 — 2000
BS, Accounting

Western Kentucky University   1985 — 1985
none, Business

Greg Nightingale Greg Nightingale Hillsborough, New Jersey Details
Greg Nightingale's Virtual Hold Technology Experience 1995 - 2000
Job Senior Software Engineer at Moofwd, Inc.
Industry Computer Software
Experience
Moofwd, Inc.   August 2012 - Present
Accelent Systems  2000 - 2005
Virtual Hold Technology   1995 - 2000

Skills
Java, Android Development, Software Development, C#, Android, Microsoft SQL Server, Git, OOP, Design Patterns, Excel, Access, VBA, SQL Server, T-SQL, Eclipse, MDSD

Education
The University of Akron   1985 — 1992
Bachelor of Science (BS), Electrical and Electronics Engineering

Chris Swansiger Chris Swansiger Cleveland/Akron, Ohio Area Details
Chris Swansiger's Virtual Hold Technology Experience August 2012 - Present
Job Vice President, Sales Operations at Virtual Hold Technology
Industry Computer Software
Experience
Virtual Hold Technology   August 2012 - Present
Virtual Hold Technology   May 2004 - August 2012
GC Services  March 2002 - May 2004

Skills
Call Center, Workforce Management, PowerPoint, Business Intelligence, Net Promoter Score, CRM software, Salesforce.com, Database Design, Excel, Pricing Strategy, Project Management, Business Analytics, Contact Center..., Hosted Services, Sales Process, Enterprise Software, Sales Analysis, Pipeline Management, Revenue Forecasting, CRM, Professional Services, Telecommunications, Vendor Management, Call Centers, VoIP, Microsoft Excel, Leadership, Requirements Analysis, Analytics, Solution Selling, Customer Experience, Business Analysis, SaaS, Direct Sales

Education
Baldwin-Wallace College   2008 — 2010
MBA, Systems Management, 4.0

Bowling Green State University   1998 — 2001
BA, Business Administration

Walter Lash Walter Lash Cleveland/Akron, Ohio Area Details
Walter Lash's Virtual Hold Technology Experience January 2011 - Present
Job Manager, Business Intelligence and Analytics at VHT (Virtual Hold Technology)
Industry Computer Software
Experience
VHT (Virtual Hold Technology)   August 2012 - Present
Virtual Hold Technology   January 2011 - Present
Virtual Hold Technology   January 2009 - December 2010
Bank of America  January 2006 - December 2008
MBNA  January 2004 - December 2005
MBNA  September 2001 - December 2003
MBNA  January 2001 - September 2001
MBNA  March 2000 - December 2000

Skills
T-SQL, Microsoft Excel, Business Intelligence, Data Analysis, Data Warehousing, Database Administration, Crystal Reports, Executive Reporting, Data Mapping, Data Manipulation, Databases

Education
John Carroll University   1993 — 1997
Bachelor of Arts (BA), Communications

Rob Brazier Rob Brazier San Francisco Bay Area Details
Rob Brazier's Virtual Hold Technology Experience January 2013 - August 2013
Job Director Product Management at Twilio
Industry Information Technology and Services
Experience
Twilio, Inc.   August 2013 - Present
Virtual Hold Technology   January 2013 - August 2013
Virtual Hold Technology   January 2012 - December 2012
Virtual Hold Technology   January 2010 - December 2011
Virtual Hold Technology   January 2007 - January 2010
Virtual Hold Technology   October 2005 - January 2007

Skills
Certified Scrum Product..., Agile Project Management, Requirements Analysis, Genesys, Product Management, IVR, Ruby, User Stories, Scrum, Solution Architecture, Agile Methodologies, Integration, CTI, SaaS, Telecommunications, Team Leadership, Contact Centers, Enterprise Software, Telephony, Strategy, Project Management, Mobile Devices, Cloud Computing, Leadership, Management, Professional Services, Go-to-market Strategy, Product Development, SIP, Software Development, CRM

Education
The University of Akron   1999 — 2003
BS Industrial Mgmt of Information Systems, Management, Computer Science, Information Systems

Daniel Schrembeck Daniel Schrembeck Cleveland/Akron, Ohio Area Details
Daniel Schrembeck's Virtual Hold Technology Experience July 2010 - Present
Job Technical Communicator
Industry Computer Software
Experience
Virtual Hold Technology   July 2010 - Present
PPI Technical Communications  November 2009 - July 2010
ABB Inc.  March 2001 - October 2009
CoreComm  June 2000 - October 2000

Skills
Agile Methodologies, Scrum, FrameMaker, Technical Writing, DITA, Online Help, Single Sourcing, Technical Communication, Structured Authoring, Manuals, SnagIt, Technical Documentation, Software Documentation, Content Management, Captivate, Information Design, Adobe Acrobat, Content Development, MadCap Flare, Information Architecture, RubyMine, Git, ATDD, Pair Programming, Troubleshooting, Author-it, XMetal, Agile Project Management, XML, Visio

Education
Bowling Green State University   1995 — 2000
B.S., Scientific and Technical Communication

Scott Stein Scott Stein Bluffton, South Carolina Details
Scott Stein's Virtual Hold Technology Experience April 2002 - April 2003
Job Sales, Strategy and Business Development Leader
Industry Computer Software
Experience
Roostify  October 2015 - Present
Mercury Network, LLC  June 2014 - September 2015
Xetus   January 2011 - June 2014
Xetus   April 2009 - January 2011
InTouch Corporation   June 2008 - March 2009
CCC Information Services  December 2005 - February 2007
CCC Information Services  November 2004 - December 2005
Apptera  April 2003 - November 2004
Virtual Hold Technology   April 2002 - April 2003
Centerpost   September 2000 - April 2002

Skills
Start-ups, Business Strategy, Sales Management, Strategy, Sales Process, Strategic Planning, Account Management, CRM, Professional Services, Leadership, Go-to-market Strategy, Competitive Analysis, Product Development, Selling, Management, Product Introduction, Lead Generation, Sales Operations, Cross-functional Team..., Sales, Mergers & Acquisitions, Integration, Forecasting, Marketing, SaaS, Product Management, Business Development, Strategic Partnerships, New Business Development, Enterprise Software

Education
The University of Chicago Graduate School of Business   2005 — 2005
Finance for Executives

University of Michigan   1977 — 1981
BSEE, Control Systems and Power Distribution

Troy McNall Troy McNall Cleveland/Akron, Ohio Area Details
Troy McNall's Virtual Hold Technology Experience October 2006 - Present
Job Business Intelligence Analyst, CCCM
Industry Computer Software
Experience
Virtual Hold Technology   October 2006 - Present
Bank Of America  2002 - 2007
MBNA America  2002 - 2005

Skills
Call Center, Customer Experience, Team Leadership, CTI, Vendor Management, Agile Methodologies, CRM, Call Centers, IVR, VoIP, Salesforce.com, Telecommunications, Enterprise Software, SaaS, Avaya, Integration, Contact Centers, Business Intelligence, Telephony, Solution Architecture, Visio, Cloud Computing, Analysis, Analytics, SDLC, SQL, Agile Project Management

Education
The University of Akron   1990 — 1996
Psychology

Steve Schick Steve Schick North Canton, Ohio Details
Steve Schick's Virtual Hold Technology Experience May 2006 - February 2010
Job Enterprise Account Director at Workiva
Industry Computer Software
Experience
Workiva  March 2015 - Present
RealPage, Inc.   March 2014 - December 2014
CCH, a Wolters Kluwer business  March 2011 - March 2014
Virtual Hold Technology   May 2006 - February 2010
Taylor Steel US   October 2005 - April 2006
Precoat Metals  September 2002 - October 2005
Midwest Wine & Spirts // National Distributing Company   May 1996 - October 2005

Skills
Microsoft Office, Mac OS X, Social Media, Salesforce.com, SalesLogix, Business Relationship..., Customer Experience, Sales Management, Account Management, New Business Development, SaaS, Solution Selling, Enterprise Software, Presentations, ProSystem fx Tax, C Suite, Virtual Office, WebEx, Selling, Sales Process, CRM, Call Centers, Business Development, Software Industry, B2B, Customer Retention, Strategic Partnerships, Leadership, Forecasting, Direct Sales, Team-oriented, Building Relationships, Business Intelligence, Strategic Planning, Marketing, Contract Negotiation, Lead Generation, Sales Presentations, Professional Services, Business Analysis, Cold Calling, Cloud Computing, Competitive Analysis, Management, Business Process, Product Management, Sage, Sales

Education
The University of Akron   1989 — 1994
Bachelor of Science in Business Administration, Marketing

North Canton Hoover High School

Richard Oyen Richard Oyen Cleveland/Akron, Ohio Area Details
Richard Oyen's Virtual Hold Technology Experience 2007 - Present
Job Software Project Leader
Industry Computer Software
Experience
Virtual Hold Technology   2007 - Present
ABB  October 2001 - July 2006
ABB, Minden, Germany   July 2000 - September 2001
Elsag Bailey  1991 - June 2000
Wisdom Systems   1987 - 1990
Bailey Controls Company  September 1977 - 1987

Education
Case Western Reserve University   1972 — 1974
MSE, Computer Engineering

University of Michigan   1965 — 1970
BSE, Industrial Engineering

Nate Howard Nate Howard Cleveland/Akron, Ohio Area Details
Nate Howard's Virtual Hold Technology Experience May 2009 - Present
Job
Industry Information Technology and Services
Experience
Virtual Hold Technology   May 2009 - Present
Howard Supply   January 1984 - Present
Virtual Hold Technology   November 2007 - May 2009
Austin Powder Company  March 2007 - November 2007
The Karcher Group  2004 - 2005

Skills
SQL, XML, IIS, .NET, Troubleshooting, CSS, Testing, JavaScript, HTML, Business Intelligence, Microsoft SQL Server, Windows, Linux, Database Design, SDLC, Web Development, Agile Methodologies, Technical Support, 3D Printing, 3D Prototyping, SolidWorks, Gigabot 3D

Education
The University of Akron   2002 — 2004
Computer Information Systems

Wing Tam Wing Tam Cleveland/Akron, Ohio Area Details
Wing Tam's Virtual Hold Technology Experience August 2010 - June 2013
Job Technical Data Coordinator at Virtual Hold Technology
Industry Consumer Services
Experience
Verizon Wireless  July 2013 - Present
Virtual Hold Technology   August 2010 - June 2013
Progressive  August 2006 - August 2010

Skills
Call Center

Education
The Ohio State University Fisher College of Business   2002 — 2006

Kate Wolfram Kate Wolfram Cleveland/Akron, Ohio Area Details
Kate Wolfram's Virtual Hold Technology Experience March 2008 - Present
Job Graphic Designer
Industry Publishing
Experience
Today's Bride magazine & shows   May 2014 - Present
Virtual Hold Technology   March 2008 - Present
Advanstar Communications  January 2007 - March 2008
iQ Digital   October 2005 - November 2006
Advanstar Communications  January 2004 - October 2005
Adams Street Publishing  June 1999 - January 2004
Gap Kids  1991 - 2001
Dynamic Dies, Inc.   May 1998 - June 1999
NF Formulas Inc.   January 1996 - May 1998

Skills
QuarkXPress, Art Direction, Layout, Graphics, Creative Direction, Adobe Creative Suite, Graphic Design, Mac, Illustrator, InDesign, Typography, Web Design, Direct Mail, Magazines, Photoshop, Brochures, Print Production, Logo Design, Corporate Identity, Dreamweaver, Flyers, Publishing, Publications, Advertising, Visual Communication, Posters, Online Marketing, Catalogs, Image Manipulation, Information Design, Branding, Branding

Education
Bowling Green State University   1991 — 1995
Bachelor of Fine Arts, Graphic Design

Lee Ruhrkraut Lee Ruhrkraut Greater Seattle Area Details
Lee Ruhrkraut's Virtual Hold Technology Experience August 2008 - August 2009
Job Lead HR Professional Services Consultant at Ascentis Corporation
Industry Information Technology and Services
Experience
Ascentis Corporation  September 2013 - Present
Ascentis Corporation  January 2011 - September 2013
Virtual Hold Technology   August 2008 - August 2009
Edgerton Corperation   May 2006 - April 2008

Skills
Integration

Education
Cleveland State University   1994 — 2000

Art Beall Art Beall Cleveland/Akron, Ohio Area Details
Art Beall's Virtual Hold Technology Experience 2005 - August 2013
Job Contractor at The Timken Company
Industry Telecommunications
Experience
The Timken Company  January 2014 - Present
Virtual Hold Technology   2005 - August 2013
Datavantage  2001 - 2005
Geon   1999 - 2001
Bell & Howell  1997 - 1999

Skills
Software Engineering, Visual Studio, C#, Agile Methodologies, Software Development, Web Services, Git, Troubleshooting, XML, Testing, TDD, Windows, UML, SQL, TCP/IP, SDLC, C++, Socket Programming, Test Driven Development, .NET, Erlang Programming, Erlang/OTP Design and..., Erlang

Education
The University of Akron   1974 — 1979
Bachelor of Science (BS), Chemical Engineering

Stephen Lehner Stephen Lehner Cleveland/Akron, Ohio Area Details
Stephen Lehner's Virtual Hold Technology Experience 2006 - 2007
Job •Driven by a passion to help others transform the way in which they market through technology and data
Industry Marketing and Advertising
Experience
Fathom: A Digital Marketing & Analytics Agency   February 2015 - Present
Fathom  November 2012 - February 2015
Knotice, Ltd.   December 2007 - November 2012
Virtual Hold Technology   2006 - 2007
AutoNation Ford of North Canton   2005 - 2006

Skills
Customer Acquisition, Project Management, Account Management, Sales, B2B Marketing, Email Marketing, Mobile Marketing, Web Marketing, Web Analytics, Problem Solving, Project Coordination, Sales Management, Direct Sales, SMS, Goal Oriented, Relationship Marketing, Sales Presentations, Customer Service, Consultative Selling, Optimization, Customer Driven, Microsoft Technologies, Salesforce.com, Communications Audits, SaaS, Digital Marketing, Interactive Marketing, Consulting, Advertising, Database Marketing, Marketing, Marketing Strategy, Online Marketing

Education
Southern New Hampshire University
Bachelors in Marketing

Woodridge High School
General Studies, social awkwardness and automotive vocational

Padma Mb Padma Mb Akron, Ohio Details
Padma Mb's Virtual Hold Technology Experience June 2008 - October 2009
Job Sr.Analyst/Development programmer at Sherwin Williams
Industry Computer Software
Experience
Sherwin Williams  October 2009 - Present
Virtual Hold Technology   June 2008 - October 2009
Verizon  November 2006 - June 2008

Skills
Testing, Telecommunications, Mobile Applications, Java, Software Development, HTML, JSP, Project Management, Unix, Access, Weblogic, jQuery, JavaScript, UML, Java Enterprise Edition, Oracle, SQL, Agile Methodologies, Microsoft SQL Server

Education
Visvesvaraya Technological University   2002 — 2004
MS, Electronics

Bangalore University   1993 — 1998
B.E, Electronics

James Pavlic James Pavlic Charlotte, North Carolina Details
James Pavlic's Virtual Hold Technology Experience May 2008 - July 2011
Job Mobile Application Developer
Industry Financial Services
Experience
Ally Financial Inc.  August 2011 - Present
Virtual Hold Technology   May 2008 - July 2011
Virtual Hold Technology   December 2004 - May 2008
Virtual Hold Technology   December 2003 - December 2004
Virtual Hold Technology   October 2001 - December 2003
Virtual Hold Technology   December 2000 - October 2001
Alpha Technologies  1998 - 2000
Eclipse Technical Software Service   1998 - 2000
Eclipse Technical Software   June 1997 - June 1999

Skills
C++, C#, Java, Ruby, Objective-C, ATDD, Certified Scrum Master..., .NET, Test Driven Development, Scrum, Agile Methodologies, Software Development, Visual Studio, TDD, Object Oriented Design, Web Services, Microsoft SQL Server, Software Engineering, Software Project..., UML, Agile Project Management, OOP, Eclipse, Mobile Applications, Architecture, Visual Basic, VB.NET, Architectures

Education
Reformed Theological Seminary   2009 — 2016
M.Div., Divinity

Kent State University   1996 — 2000
Bachelor of Science, Computer Science

David Randy Jasinski David Randy Jasinski Cleveland, Ohio Details
David Randy Jasinski's Virtual Hold Technology Experience June 2010 - June 2015
Job Business Analyst
Industry Writing and Editing
Experience
Virtual Hold Technology   June 2010 - June 2015
DATATRAK International, Inc.   2000 - 2007
DATATRAK Int.   September 2003 - July 2005

Skills
Technical Writing, FrameMaker, 21 CFR Part 11, HTML, XML, DITA, Project Management, Agile Methodologies, Document Management, Information Architecture, Integration, Requirements Analysis, SDLC, Software Development, Software Documentation, Technical Documentation, Technical Training, Visio, Quality Assurance, Testing

Education
Ohio University   1995 — 1997
Bachelor of Arts, English Language and Literature

Cuyahoga Community College
Associate of Arts (A.A.), General Studies

Hiram College

Peter Simcox Peter Simcox Greater New York City Area Details
Peter Simcox's Virtual Hold Technology Experience May 2012 - Present
Job Product Manager at Virtual Hold Technology
Industry Information Technology and Services
Experience
Virtual Hold Technology   May 2012 - Present
Alcatel-Lucent  2009 - 2012
Genesys Telecommunications Laboratories, Inc.   2002 - 2012
Genesys Telecommunications Laboratories, Inc.   2006 - 2009
Genesys Telecommunications Laboratories, Inc.   2002 - 2006
Genesys Telecommunications Laboratories, Inc.   2001 - 2002
Genesys Telecommunications Laboratories, Inc.   1999 - 2001
Informix Software Inc.  1993 - 1999
Data General  1989 - 1993

Skills
IVR, Genesys, Enterprise Software, CTI, Solution Architecture, Pre-sales, ACD, Professional Services, Integration, VoIP, Product Management, Solution Selling, SaaS, Leadership, SIP, Unified Communications

Education
Staffordshire University   1977 — 1981
Bachelor of Science (B.Sc.), Computer Science (with Hons.)

Edward Heyne Edward Heyne Akron, Ohio Details
Edward Heyne's Virtual Hold Technology Experience March 2012 - Present
Job Product Engineer at Virtual Hold Technology
Industry Computer Software
Experience
Virtual Hold Technology   March 2012 - Present
The University of Akron  2013 - 2014
The University of Akron  2013 - 2014
The University of Akron  2013 - 2014
Progressive Insurance  June 1999 - March 2012
Stark State College  2007 - 2012
Applied Systems  1994 - 1998

Skills
WCF, TFS, Agile Methodologies, NUnit, .NET, C#, SOA, ASP.NET, ASP.NET MVC, Web Services, TDD, MSTest, LINQ, Application Architecture, ADO.NET, Git, Test Driven Development, XML, Visual Studio, IIS, VB.NET, JavaScript, Design Patterns, Ruby, Web Applications, Object Oriented Design, Software Development, OOP, UML, jQuery, SQL, Visual Basic, Software Engineering, Web Development, C, Microsoft SQL Server, Software Design, Scrum, T-SQL, Database Design, SDLC

Education
The University of Akron   2002 — 2009
Master of Science (M.S.), Computer Science

Governors State University   1994 — 1999
Bachelor of Science (B.S.), Computer Science

Surbhi Dua Surbhi Dua Cleveland/Akron, Ohio Area Details
Surbhi Dua's Virtual Hold Technology Experience October 2008 - June 2009
Job Consultant at Fiserv
Industry Computer Software
Experience
Fiserv  December 2009 - Present
Virtual Hold Technology   October 2008 - June 2009
Graphic Enteprises Inc   October 2002 - October 2004
Pingtel   May 2001 - September 2002
Predictive Networks Inc   August 1999 - May 2001
eInfochips  1998 - October 1999
L&T Information Technology Limited   January 1996 - 1998

Education
The Maharaja Sayajirao University of Baroda   1991 — 1995
Bachelor Of Engineering, Computer Science

Kendriya Vidyalaya   1981 — 1991
Schooling

Kendriya Vidyalaya   1981 — 1991

Joy Marchetti Joy Marchetti Cleveland/Akron, Ohio Area Details
Joy Marchetti's Virtual Hold Technology Experience November 2006 - Present
Job Maintenance Revenue and Payroll Supervisor
Industry Computer Software
Experience
Virtual Hold Technology   November 2006 - Present
FCI Automotive  1994 - 2006
Safepro, Inc.   1979 - 1992
National Safety Apparel  1979 - 1992

Skills
Human Resources, Microsoft Office, Team Leadership, Team Building, Employee Relations, CRM, Payroll, Customer Service, HRIS, Onboarding

Education
Cuyahoga Community College
Associate, Early Childhood Education

David Basarab David Basarab Atlanta, Georgia Details
David Basarab's Virtual Hold Technology Experience March 2008 - June 2011
Job Software Development Director at CineMassive
Industry Computer Software
Experience
CineMassive  September 2013 - Present
PartsSource Inc.  September 2012 - September 2013
Hartville Group, Inc.   June 2011 - September 2012
Virtual Hold Technology   March 2008 - June 2011
First American  June 2006 - March 2008
Dealer Tire  April 2004 - June 2006
Textron TFS   2001 - 2005

Skills
Microsoft SQL Server, C#, Agile Methodologies, ASP.NET, Visual Studio, Web Services, SQL, Software Development, .NET, SDLC, Java, Requirements Analysis, JavaScript, SSIS, T-SQL, SSRS, TDD, Agile Project Management, Testing, Windows, Test Driven Development, Scrum, Access, Web Applications, Databases, REST, WPF, DB2, Oracle, jQuery, jQuery UI, PhoneGap, NUnit, Moq, WCF, Visual Basic, MVC, AJAX, ADO.NET, HTML, C++, Objective-C, Integration, Continuous Integration, Mobile Applications, ASP.NET MVC, IIS, JSON, TFS, XML

Education
American Sentinel University, Denver   2004 — 2007
BS, Computer Science

Kent State University

Craig Klepper Craig Klepper Cleveland/Akron, Ohio Area Details
Craig Klepper's Virtual Hold Technology Experience November 2008 - Present
Job Senior Infrastructure Engineer at Virtual Hold Technology
Industry Information Technology and Services
Experience
Virtual Hold Technology   November 2008 - Present
Virtual Hold Technology   April 2006 - November 2008
Virtual Hold Technology   April 2002 - April 2006
Xtrasource  1997 - 2001

Skills
Avaya, IVR, Call Center, Genesys, Cisco ICM, Aspect ACD, SIP, Microsoft SQL Server, Windows Server, Troubleshooting, VMware, CTI, Cisco Technologies, Contact Centers, Telephony, Operating Systems, Windows, Servers, Virtualization, ACD, Telecommunications, Visio, Call Centers, VoIP, Software Development, Cloud Computing, Routing, IIS, Technical Support, Data Center, Integration, Active Directory, DNS, System Deployment, Microsoft Exchange, Professional Services, Unified Communications, DHCP, Workforce Management, TCP/IP, Network Administration, VPN, IT Management, Windows 7, Enterprise Software, System Administration, Security, Disaster Recovery, Linux, SaaS

Education
Kent State University   1995 — 2004
BS, Geology

Scott P. Solomon Scott P. Solomon Cleveland/Akron, Ohio Area Details
Scott P. Solomon's Virtual Hold Technology Experience December 2005 - Present
Job Business Analyst at Virtual Hold Technology
Industry Computer Software
Experience
Virtual Hold Technology   December 2005 - Present

Skills
IVR, Customer Experience, Business Intelligence, Telecommunications, CRM, CTI, Call Centers, Genesys, Contact Centers, Solution Selling, SaaS, Solution Architecture, Enterprise Software, Professional Services, Vendor Management, Salesforce.com, Integration, VoIP, Agile Methodologies, Requirements Analysis, Business Analysis

Education
The Ohio State University   1986 — 1993
BA, MS, Psychology, Human Ecology

The Ohio State University   1986 — 1993
BA, MS, Psychology, Human Ecology

Dave Hornbeck Dave Hornbeck Raleigh-Durham, North Carolina Area Details
Dave Hornbeck's Virtual Hold Technology Experience October 1995 - February 1997
Job Director at Performance Technologies
Industry Telecommunications
Experience
Performance Technologies  2008 - 2011
Tekelec  2003 - 2008
Telcordia Technologies  July 1998 - October 2003
Applied Innovations  March 1997 - July 1998
Virtual Hold Technology   October 1995 - February 1997
Nortel Networks  September 1979 - October 1995
Nortel  1992 - 1995
Mid-Continent Tel   December 1973 - August 1979

Education
The Ohio State University   1967 — 1971
BSEE, Electrical Engineering and Business

Rob Karkoska Rob Karkoska Greater Pittsburgh Area Details
Rob Karkoska's Virtual Hold Technology Experience April 2005 - December 2010
Job Team Lead Voice Network at Duquesne Light Company
Industry Utilities
Experience
Duquesne Light Company  January 2015 - Present
University of Pittsburgh Medical Center  September 2010 - November 2014
Virtual Hold Technology   April 2005 - December 2010
Act I   May 2004 - March 2005
The Service Pro .Net   January 2003 - May 2004
The Computer Merchant  August 2003 - August 2003
Adecco  June 2002 - December 2002
IntegrityTek Consulting   August 2001 - February 2002

Skills
Requirements Analysis, Telecommunications, Microsoft SQL Server, System Deployment, Integration, VoIP, Access, Testing, IVR, C, .NET, Visual Basic, Telephony, Hardware, Avaya, Call Center, Software Engineering, Technical Support, Genesys, Troubleshooting, Project Management, CTI, Workforce Management, Quality Assurance, Salesforce.com, Cisco Technologies, Call Centers

Education
The Ohio State University   1992 — 1999
Bachelor of Science (BS), Computer Science

Samuel Mayaka Samuel Mayaka Akron, Ohio Details
Samuel Mayaka's Virtual Hold Technology Experience June 2009 - Present
Job Integration Engineer at Virtual Hold Technology
Industry Retail
Experience
Virtual Hold Technology   June 2009 - Present
Virtual Hold Technology   2009 - 2010
Cuyahoga Community College  November 2001 - June 2009

Skills
Agile Methodologies, IVR, SQL, Microsoft SQL Server, Troubleshooting, Windows Server, Technical Support, Web Services, IIS, Integration, JavaScript, Operating Systems, TCP/IP, Testing, Visio

Education
Cleveland State University   2005 — 2008
BA, Information Systems Technology

Cuyahoga Community College   2001 — 2003
ITMP, Information Technology

Frank Trocchia Frank Trocchia Cleveland/Akron, Ohio Area Details
Frank Trocchia's Virtual Hold Technology Experience September 2005 - 2011
Job Senior Programmer Analyst at Sterling Jewelers
Industry Computer Software
Experience
Sterling Jewelers  October 2013 - Present
PartsSource Inc.  October 2012 - October 2013
Human Arc  January 2012 - October 2012
Diebold  March 2011 - November 2011
Virtual Hold Technology   September 2005 - 2011
Per-Se Technologies  2001 - 2005

Skills
C#, .NET, Agile, ASP.NET, Agile Methodologies, Java, JavaScript, Microsoft SQL Server, SDLC, SQL, Software Development, Testing, Visual Studio, XML, Test Driven Development, Integration, Requirements Analysis, Database Design, VB.NET

Education
Ohio University   1989 — 1995
BS, Computer Science

Vermilion   1985 — 1989

Ohio University

Nicole Derr Nicole Derr Cleveland/Akron, Ohio Area Details
Nicole Derr's Virtual Hold Technology Experience March 2012 - December 2012
Job Agile Coach | Scrum Master | Servant Leader
Industry Information Technology and Services
Experience
Medical Mutual  June 2015 - Present
Asurint  May 2014 - May 2015
Asurint  May 2013 - April 2014
Northeast Ohio Society for Technical Communication   2011 - 2014
TOA Technologies  January 2013 - April 2013
Virtual Hold Technology   March 2012 - December 2012
Virtual Hold Technology   September 2011 - February 2012
Virtual Hold Technology   September 2008 - September 2011
IBM  July 2006 - June 2008
BSH Home Appliances  May 2003 - May 2006

Skills
Technical Writing, Agile Methodologies, Information Architecture, Information Design, FrameMaker, DITA, Usability Testing, Technical Communication, Content Strategy, Task Analysis, Project Management, User Research, User Experience, User-centered Design, User Stories, Technical Documentation, Single Sourcing, Adobe Technical..., Card Sorting, Interviews, Product Management, Online Help, Servant Leadership, Coaching, Mentoring, Facillitation, Requirements Analysis, Scrum, Kanban, Feature Files, Use Case Analysis, Metrics, User Analysis, Heuristic Usability..., SME Interviews, User Interviews, Survey Design, Wireframes, Tree Testing, Personas, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Information Development, Arbortext Epic Editor, Software Documentation, Management

Education
Mercer University   2006 — 2010
MS, Technical Communication Management

Columbus State Community College   2002 — 2003
Technical Communication (TCO)

The College of Wooster   1996 — 2000
BA, English, German, Business

Madison Comprehensive High School

Jeff Paynowski Jeff Paynowski Cleveland/Akron, Ohio Area Details
Jeff Paynowski's Virtual Hold Technology Experience 2001 - 2001
Job Senior Software Engineer
Industry Medical Devices
Experience
ViewRay, Inc.   April 2008 - Present
Hitachi Medical Systems America  June 2002 - February 2008
eCentrik Systems, LLC.   June 2002 - February 2007
Aristar Inc.   September 2001 - June 2002
ADC Telecommunications  April 2000 - May 2001
Virtual Hold Technology   2001 - 2001
Marconi Medical Systems (Formely Picker International / Currently Philips Medical Systems)   June 1988 - April 2000
Liebert Corporation  July 1982 - July 1986

Skills
Software Engineering, C++, Software Development, Embedded Systems, C#, Agile, Programming, FDA, Matlab, .NET, C, Requirements Analysis, Visual Studio, Imaging, Unix, SQL, Scrum, Biomedical Engineering, MRI, Java, Windows, HTML, VxWorks, Medical Imaging, XML, Perl, Linux, Eclipse, Software Design, SUN Solaris, Clearcase, ClearQuest, TestTrack, COM/DCOM, MFC, OpenGL, DirectX, AWT, Swing, SWT, WPF, WCF, WF, GDI/GDI+, SCM, RPC, vxWorks/PSOS, UML, C++/CLI/Managed C++

Education
The University of Akron   1989 — 2005
MSBE, Multidimensional Signal Processing and Image Processing

The University of Akron   1986 — 2000
BSEE, Signal Processing

The Ohio State University   1982 — 1984
undergraduate

Lo Ming Tam Lo Ming Tam Cleveland/Akron, Ohio Area Details
Lo Ming Tam's Virtual Hold Technology Experience July 2011 - Present
Job Integration Engineer at Virtual Hold Technology
Industry Computer Software
Experience
Virtual Hold Technology   July 2011 - Present
Virtual Hold Technology   June 2009 - July 2011
Virtual Hold Technology (VHT)   April 2007 - June 2009
Windstream Communications  January 2002 - July 2007
Datavantage  January 2001 - January 2002

Skills
Call Center, Windows, Customer Service, SQL, IVR, C++, Telecommunications, Operating Systems, VPN, Microsoft Office, Problem Solving, Troubleshooting, Avaya, Genesys, Call Centers, Telephony, VoIP, CTI, TCP/IP, ACD, Contact Centers, Cisco Technologies, Integration, SIP, Professional Services, Unified Communications, Cloud Computing, Testing

Education
Marietta College   1996 — 2000
BS, Computer Information System

Brandon Longstreth Brandon Longstreth Stow, Ohio Details
Brandon Longstreth's Virtual Hold Technology Experience September 2013 - Present
Job Senior Client Support Engineer at Virtual Hold Technology
Industry Information Technology and Services
Experience
Virtual Hold Technology   September 2013 - Present
Paychex  March 2008 - March 2013
Tuesday Morning  June 2006 - February 2008

Skills
Customer Service, Microsoft Office, Microsoft Excel, Salesforce.com, Payroll, Teamwork, Project Management, SQL, Troubleshooting, CRM, Cross Merchandising, Software Troubleshooting, Network Troubleshooting, Exceptional organization, Strategic Planning, Thrive in A Fast-paced...

Education
Kent State University   2002 — 2006
Bachelor's of Science in Business Marketing

Tina Ruggiero Tina Ruggiero Cleveland/Akron, Ohio Area Details
Tina Ruggiero's Virtual Hold Technology Experience September 2005 - Present
Job Accounts Receivable Supervisor at Virtual Hold Technology
Industry Computer Software
Experience
Virtual Hold Technology   September 2005 - Present

Skills
Salesforce.com, SaaS, Agile Methodologies, Call Center, Enterprise Software, Telecommunications, Cloud Computing, CRM

Education
The University of Akron

Ming-Wei Hung Ming-Wei Hung Akron, Ohio Details
Ming-Wei Hung's Virtual Hold Technology Experience February 2007 - April 2008
Job Deployment Technician thru Pomeroy IT at Akron General
Industry Information Technology and Services
Experience
Pomeroy It Solutions  May 2015 - Present
Catastrophe Management Solutions  May 2012 - Present
TEKsystems  September 2014 - December 2014
MurTech Consulting  February 2013 - September 2014
TEKsystems  October 2012 - November 2012
Tribute, Inc.   February 2011 - April 2012
Hyland Software, Inc  September 2010 - February 2011
The CSC Group - R4 LLC   May 2008 - September 2010
Virtual Hold Technology   February 2007 - April 2008
First Energy Corp - IT thru Comensura Consulting   August 2006 - January 2007

Skills
SQL Server, Troubleshooting, Customer Service, Hardware Support, Computer Hardware, Software Installation, VPN, Windows, Linux, Enterprise Manager, SQL, Operating Systems, Java, XP, Microsoft Office, Customer Relations, HTML, Problem Solving, Hardware, Unix, JavaScript, Testing, Servers, Visual Basic, TCP/IP, Network Administration, Windows Server, Windows 7, Windows Server 2003, Printers, Desktop Support, System Administration, DHCP, Technical Support, Microsoft SQL Server, Integration, Quality Assurance, Help Desk Support, Cisco Technologies, BMC Remedy, Active Directory, Switches, Windows XP

Education
National Institute of Technology   2000 — 2001
Certificate/Diploma, PC LAN Technology (H/W, WinOS, Networking, NTClient/Server, Novell, VB6, Frontpage, HTML, VB/Java Scripting, 3.75

Kent State University   1990 — 1992
N/A, Hospitality Management

Stow-Munroe Falls High School   1985 — 1989
High School Diploma / Vocational Arts, College Prep / Hospitality/Restaurant Management

Mark Dohring Mark Dohring Cleveland/Akron, Ohio Area Details
Mark Dohring's Virtual Hold Technology Experience August 2012 - Present
Job Computer Software Professional
Industry Computer Software
Experience
Virtual Hold Technology   August 2012 - Present
Louis Stokes Cleveland Department of Veterans Affairs Medical Center  December 2003 - June 2010

Skills
Agile Methodologies, C, C, Control Theory, Electrical Engineering, Embedded Systems, LabVIEW, Linux, Matlab, R, Robotics, Signal Processing, Simulations, Software Development, Software Engineering, Test Driven Development, Testing, Biomedical Engineering

Education
Case Western Reserve University   1990 — 2002
PhD, Electrical Engineering

Case Western Reserve University   1983 — 1997
B.S., Electrical Engineering

Case Western Reserve University   1987 — 1990
M.S., Electrical Engineering

Matt Kadas Matt Kadas Cleveland/Akron, Ohio Area Details
Matt Kadas's Virtual Hold Technology Experience January 2010 - August 2014
Job Systems Engineer at Bucher + Suter AG
Industry Computer Software
Experience
Bucher + Suter AG   September 2014 - Present
Virtual Hold Technology   January 2010 - August 2014
Virtual Hold Technology   August 2008 - January 2010
Dix & Eaton  August 2006 - August 2008
Litigation Management Inc  March 2006 - August 2006

Skills
Genesys, CTI, IVR, Avaya, Telephony, VoIP, Telecommunications, SIP, System Deployment, Contact Centers, Call Routing, Project Management, Troubleshooting, Avaya Technologies, Call Center, IIS, TCP/IP, Agile Methodologies, Microsoft SQL Server, Cisco Technologies, SQL, Windows Server, Active Directory, Technical Support, Operating Systems, Testing, System Administration, Visio, VPN, Network Administration, GVP, Avaya AES, Salesforce.com..., Salesforce.com..., Microsoft Dynamics, SAP, Siebel, UCCE

Education
Kent State University   2001 — 2005
BBA, Management & Computer Information Systems

Cuyahoga Community College   2000 — 2001
Post-Secondary Program, Information Technology

Josh Glass Josh Glass Cleveland/Akron, Ohio Area Details
Josh Glass's Virtual Hold Technology Experience September 2011 - December 2014
Job Sr. Software Developer at Virtual Hold Technology (VHT)
Industry Computer Software
Experience
Virtual Hold Technology (VHT)   January 2015 - Present
Virtual Hold Technology   September 2011 - December 2014
Goodyear  July 2004 - August 2011
Goodyear  March 2001 - July 2004

Skills
Agile Methodologies, Ruby, C#, Software Development, .NET, Microsoft SQL Server, Java, SQL, Scrum, Testing, Visual Studio, ASP.NET, C++, JavaScript, Test Driven Development, Databases, Linux, Visual Basic, VB.NET, Oracle, Web Applications, Integration, Windows Server, Programming, IIS, Software Documentation, Object Oriented Design, Bash, Troubleshooting, Servers, Technical Support, VBScript, Unix, Web Services, ASP.NET MVC, Git, XML

Education
The University of Akron   1995 — 2001
Bachelor of Science, Computer Science

NPHS   1991 — 1995

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