Volkswagen of America
Industry: Automobile company
DescriptionVolkswagen Group of America, Inc., is the North American operational headquarters, and subsidiary of the Volkswagen Group of automobile companies of Germany. VWoA is responsible for five marques: Audi, Bentley, Bugatti, Lamborghini, and Volkswagen cars. Headquarters: Herndon, VA CEO: Hinrich J. Woebcken (Apr 1, 2016–) Founded: 1955, Englewood Cliffs, NJ Number of locations: 20 "Operational Facilities" in the US Subsidiaries: VW Credit, Inc., Parent organization: Volkswagen Group
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Volkswagen of America Employees
CGS Advisors, LLC January 2014 - Present
T-Systems June 2011 - November 2013
T-Systems North America December 2008 - May 2011
T-Systems North America June 2008 - November 2008
T-Systems North America October 2005 - May 2008
Deloitte Consulting July 2004 - September 2005
Volkswagen of America July 2003 - June 2004
Skills
Process Engineering, IT Governance, Change Management, Organizational Design, Business Strategy, Account Management, IT Outsourcing, Sales Management, Outsourcing, New Business Development, Strategic Partnerships, Contract Negotiation, P&L Management, Managed Services, IT Strategy, Cloud Computing, Management Consulting, Solution Selling, Business Process, Data Center, Cross-functional Team..., Management, Governance, Strategy, Business Development, Leadership
Education
Michigan State University - The Eli Broad College of Business 2007 — 2008
MBA, Integrated Management
Oakland University 1999 — 2004
Bachelor of Science, Economics, Applied Technology in Business
Paddock Insurance Agency, Ltd. September 1990 - Present
Volkswagen of America 1982 - 1990
Skills
Commercial Insurance, Umbrella Insurance, Homeowners, RV, Property & Casualty..., Casualty, Insurance, Life Insurance, Commercial Lines, Legal Liability, Flood Insurance, Renters, Fixed Annuities, Inland Marine, Motorcycle, Marine Insurance, General Insurance, Liability, ATV, Health Insurance, Employment Practices..., Workers Compensation, Professional Liability, Licensed Property &..., Casualty Insurance
Education
Virginia Tech 1980 — 1981
Post Graduate, Economics
Radford University - College of Business and Economics 1976 — 1980
BS Business Administration, Business & Economics
Volkswagen of America, Inc July 2014 - Present
Volkswagen Group of America October 2012 - Present
Volkswagen Group of America, Inc. November 2011 - October 2012
Volkswagen of America, Inc January 2008 - December 2011
Volkswagen of America January 2005 - January 2008
Volkswagen of America January 2003 - January 2005
Skills
•Creation of..., •Project management..., •Consistent favorable..., Automotive, Automobile, Parts, Vehicles, Customer Satisfaction, Automotive Aftermarket, Continuous Improvement, Process Improvement, Pricing, Forecasting, Competitive Analysis, Purchasing, Customer Retention, Sales, Management, Profit, Strategy, Product Management, Market Research, Team Building, Sales Process, Sales Management, Negotiation, Fleet Management, Warranty, Inventory Management, Dealers, Sales Operations, New Business Development
Education
Northwood University
B.B.A, Management
Oakland Community College
A.A, Business Administration
Blue Cross Blue Shield of Michigan August 2012 - Present
Department of Defense November 2011 - January 2012
Ally Bank (Contract) September 2011 - November 2011
Compuware January 2011 - June 2011
Perot Systems/Dell, Inc September 2008 - October 2010
Volkswagen of America September 2007 - September 2008
Skills
Visio, ITIL, Business Process, Analysis, Databases, Full SDLC, Process Improvement, SharePoint, SDLC, MS Project, Risk Management, Requirements Analysis, Testing, Management, Oracle, Scrum, Program Management, Business Analysis, Security, Project Management, PMP, Software Project..., Quality Assurance, Business Intelligence, IT Service Management, PMO, Information Technology, Vendor Management
Education
University of Maryland College Park 1975 — 1976
BS, Business Administration
Volkswagen AG November 2010 - Present
Volkswagen AG August 2009 - January 2010
Volkswagen of America November 2006 - May 2009
Media 8, Inc. August 2005 - November 2006
LATINTHRE3, Inc. February 2004 - August 2005
Musimundo.com March 2000 - December 2003
Focus Direct Marketing 1999 - 2000
Skills
Advertising, Email Marketing, SEM, SEO, Public Relations, E-commerce, Affiliate Marketing, Viral Marketing, Business Development, CRM, Strategic Partnerships, Negotiation, CMS, Leadership, Event Planning, Online Advertising, Integrated Marketing, Marketing Strategy, Marketing Communications, Strategy, Interactive Marketing, Digital Marketing, Strategic Planning, Social Media Marketing, Analytics, Management, Digital Media, Mobile Marketing, Social Media, Project Management, Web Analytics, Account Management, Brand Development, Spanish, Product Marketing, Google Analytics, Facebook, Competitive Analysis, Marketing, Online Marketing, Marketing Management, Media Planning, Brand Management, Market Research, Corporate Communications, Relationship Marketing, Lead Generation, Market Analysis, Budgets, Social Networking
Education
Stanford Graduate School of Business 2011 — 2011
Executive Program, Strategy and Innovation
UCES Universidad de Ciencias Empresariales y Sociales 1996 — 2002
Bachelor of Business Administration, Strategic Marketing & Management
UP University 1993 — 1995
Bachelor of Business Administration, Advertising
Merkle Land Company, LLC May 2014 - Present
Gage, Inc. March 2008 - Present
LifeLight Communications, Inc. November 2010 - July 2013
Volkswagen of America March 2005 - October 2007
Volkswagen Credit, Inc. August 1998 - March 2005
CBC Credit Services of ND 1995 - 1998
Skills
Teamwork, Business Analysis, Product Marketing, Insurance, Supply Chain Management, Forecasting, Human Resources, Marketing, Finance, Financial Analysis, New Business Development, Process Improvement, Social Media Marketing, Business Planning, Business Development, Leadership, Customer Retention, Retail, Customer Satisfaction, People Skills, Profit, Account Management, Sales, Credit, Online Advertising, CRM, Training, Strategic Planning, Recruiting, Team Building, Purchasing, Dealers, Marketing Strategy, Sales Management, Management, Automotive, Sales Operations, Vehicles, Analysis, Advertising, Budgets, Managerial Finance, Accounting
Education
North Dakota State University 1981 — 1985
Bachelor of Science, Business Administration
North Central University 1979 — 1981
Dollar General August 2012 - Present
Oreck Corporation January 2007 - August 2012
Volkswagen of America June 2005 - January 2007
The Cobalt Group December 2004 - June 2005
The Cobalt Group December 2003 - November 2004
The Cobalt Group April 2001 - November 2003
The Cobalt Group April 2000 - April 2001
The Cobalt Group June 1998 - March 2000
Skills
Lead Generation, E-commerce, Social Media, Customer Relations, Lead Management, Online Marketing, Cross Selling, Organic Search, Social Marketing, B2C, Digital Strategy, SEO, Web Analytics, Web Content Management, Internet Strategy, Affiliate Marketing, Advertising, Analytics, CRM, Competitive Analysis, Conversion Optimization, Customer Service, Digital Marketing, Integrated Marketing, Marketing, Multi-channel Marketing, Online Advertising, SEM, Strategy, Customer Acquisition, Display Advertising, Google Analytics, Leadership, Email Marketing, Omniture, E-business
Education
Northern Arizona University
BS, Public Relations, Minor Marketing
Activision June 2011 - Present
Volkswagen of America December 2007 - June 2011
Volvo Car Corporation May 2003 - December 2007
Forsman & Bodenfors December 1999 - May 2003
Young & Rubicam Stockholm June 1997 - December 1999
Publicis Welinder, Stockholm July 1996 - June 1997
Goodby Silverstein & Partners January 1992 - July 1996
Skills
Integrated Marketing, Brand Management, Brand Architecture, Digital Marketing, Product Launch, Marketing Management, Marketing Communications, Sponsorship, Corporate Communications, Digital Media, Marketing Strategy, Social Media Marketing, Online Advertising, Advertising, Media Relations, Brand Development, Digital Strategy, Strategy, Marketing, Interactive Marketing, Creative Direction
Education
San Diego State University-California State University 1987 — 1990
BA, Journalism and advertising
Lincoln High in Stockton 1975 — 1979
HS Diploma, English
Coping Block Skateboarding Magazine Online February 2009 - Present
Coping Block Skateboarding Magazine February 2008 - 2013
Volkswagen Of America 2004 - 2008
Volkswagen of America 2003 - 2004
Luxottica Group 2002 - 2003
Jim Ellis Automotive Dealerships 1996 - 2002
Paxson Communications 1994 - 1996
Clear Channel Radio 1991 - 1994
Hubbard Broadcasting WTOG TV 44 1990 - 1991
American Broadcasting Company Inc. 1986 - 1989
Skills
Short Stories, Product Development, Video Production, Sales, Advertising, Marketing, Public Speaking, Blogging, Sales Management, Photography, New Business Development, Creative Direction, Graphic Design, Social Networking, Social Media Marketing, Sponsorship, Social Media, Strategy, Retail, Online Advertising, Marketing Strategy, Online Marketing, Email Marketing, Digital Marketing, Public Relations, Television, Event Management, Brand Development, E-commerce, Broadcast, Digital Media, SEO, Media Relations, Event Planning, Trade Shows, Facebook, Direct Marketing, Taxidermy, Brand Management, Skull Base Surgery, Gas
Education
University of Skateboarding 1973 — 2020
Masters in Transition Skateboarding, Shredding, A
Tech Skills of Tampa 2009 — 2010
CIW Certifcation, CIW Web Design
St. Petersburg College 1984 — 1986
AA, Broadcast Journalism, Communication
Elementary
Sonoma Consulting Inc August 2015 - Present
Motorola Solutions September 2012 - June 2015
Motorola July 1988 - September 2012
Volkswagen of America March 1985 - July 1988
Ford Motor Company March 1982 - March 1985
Detroit Diesel Allison September 1977 - February 1982
Skills
Vendor Management, Process Engineering, Portfolio Management, Business Analysis, Quality Management, Stakeholder Management, PMP, Integration, Resource Management, Program Management, Cross-functional Team..., Six Sigma, PMBOK, SDLC, IT Strategy, Business Process, Risk Management, Strategy, Telecommunications, Project Management, Agile Methodologies, Project Planning, Management, Visio, PMO, IT Management, Software Project..., Strategic Planning, Enterprise Architecture, Business Intelligence, Information Technology, Governance, Service Delivery, MS Project, Outsourcing, ERP, Project Portfolio..., Requirements Analysis, Change Management, Solution Architecture, IT Service Management, ITIL
Education
Michigan State University 1973 — 1977
BSE, Computer Science
University of Detroit Mercy 1980 — 1983
MBA, Operations Management
Par Tech GSS Inc April 2015 - Present
Audi of America August 2013 - April 2015
Volkswagen of America March 2009 - August 2013
Volkswagen of America September 2008 - March 2009
Ford Technical Hotline September 2006 - September 2008
Szott M59 Chrysler Jeep July 2005 - September 2006
Daimler Chrysler Tech Center February 2005 - July 2005
Transportation Design & Mfg August 2004 - February 2005
Acorn Auto Service February 2004 - August 2004
Full Spectrum Auto Repair August 2003 - February 2004
Skills
Automotive, Inventory Management, Scheduling, Mentoring, Telephone Skills, Receiving, Shipping, Microsoft Office, Excel, Word, Customer Service, Troubleshooting, Problem Solving, Customer Relations, PowerPoint, Customer Satisfaction, Outlook, Retail, Access, Analysis, Training, Vehicles, Automotive Engineering, Parts, Powertrain, Continuous Improvement, Root Cause Analysis, Process Improvement, Automobile, Microsoft Excel, Automotive Repair, Team Leadership, Six Sigma, Customer Retention, FMEA, Automotive Aftermarket, Engineering, Manufacturing, Process Scheduler, Dealers, Microsoft Word, Management, Warranty, Operations Management, Motorsports, Supplier Quality, Automotive Parts, Purchasing, Dealer Management, Automotive Electronics
Education
Oakland Community College 2002 — 2004
Certified, Automotive Technology
Mid Michigan Community College
Oakland Community College
Studies focused upon Automotive Technology
Allen Tate Realtors February 2010 - Present
Tyco Electronics 1984 - 2009
Volkswagen Of America 1978 - 1984
Amiel Industries, Atlanta, Ga. 1973 - 1978
General Dynamics, Ft. Worth, Texas June 1969 - April 1973
Skills
Real Estate, Automotive, Leadership, Single Family Homes, Manufacturing, Lean Manufacturing, Continuous Improvement, Foreclosures, Management, Engineering, Electronics, First Time Home Buyers, Residential Homes
Education
The University of Texas at Arlington 1964 — 1969
BSEET, Electrical Engineering
Urban Science February 2014 - April 2015
RMA Group July 2010 - February 2011
Volkswagen of America May 2007 - May 2010
Ford Motor Company May 1986 - February 2007
Stanton Ford Mercury, Inc. 1983 - 1986
Skills
Automotive, Vehicles, Automobile, Customer Satisfaction, Customer Retention, Automotive Aftermarket, Competitive Analysis, Dealers, Parts, Pricing, Profit, Sales Operations, Warranty, Dealer Management, Sales Process, Cross-functional Team...
Education
University of Florida - Warrington College of Business Administration 1974 — 1976
BSBA
St. Johns River Community College 1972 — 1974
AA
UM Worldwide October 2014 - Present
Archway Marketing Services March 2011 - October 2014
Respirtech September 2010 - November 2012
Watervale Consulting LLC December 2009 - March 2011
Volkswagen of America November 2005 - March 2009
JWT July 2001 - November 2005
JWT October 1998 - July 2001
JWT October 1996 - October 1998
JWT October 1993 - October 1996
Campbell-Ewald 1989 - 1993
Skills
Business Development, Marketing Communications, Brand Management, Marketing, Strategic Planning, Account Management, Leadership, Management, Media Planning, Supply Chain Management, Financial Services, Supply Chain, Creative Direction, Cross-functional Team..., Business Strategy, Integrated Marketing, Sales, Digital Marketing, Interactive Marketing
Education
Michigan State University
M.A., Advertising
University Liggett School
High School
University of Michigan
B.A., Political Science
Walsh College of Accountancy and Business Administration
M.S.M., Management
Owner-GoodCleanCars June 2012 - Present
Orchard Park Presbyterian Church August 2014 - May 2015
Tom Wood Volkswagen June 2012 - August 2014
Volkswagen of America November 2002 - March 2012
Volkswagen Credit/Audi Financial Services/Bentley Financial Services January 1992 - October 2002
Volkswagen Credit (VCI) 1989 - 1991
Volkswagen of America 1984 - 1988
Skills
Automotive, Sales Operations, Customer Satisfaction, Pricing, Sales Management, Inventory Management, Sales, Account Management, Negotiation, New Business Development, Marketing, Team Leadership, Change Management, Finance, Credit, Financial Analysis, Project Management, Training, Customer Service, Automotive Aftermarket, Parts, Profit, Cross-functional Team..., Dealers, Automobile, Marketing Strategy, Leadership, Warranty, Dealer Management, Management, Process Improvement, Customer Retention, Business Planning, Financial Services, Sales Process, CRM, Team Building
Education
The Ohio State University 1970 — 1974
B.S. Edu., Communications Education
Xavier University
Language Services Unlimited December 2012 - Present
Macomb Community College January 2011 - Present
Oakland Community College April 2012 - Present
Wayne State University April 2012 - December 2012
Oakland Community College August 2011 - August 2012
International Academy of Design and Technology April 2009 - May 2011
eslproofreader.com January 2006 - April 2009
Volkswagen of America January 2003 - January 2006
Language Services Unlimited April 1996 - January 2003
Key-N Magazine January 1996 - January 1997
Skills
Spanish, Basic French, ESL, Tutoring, Curriculum Design, Curriculum Development, Higher Education, Syntax, Narrative Composition, Expository Composition, Expository Writing, Event Planning, PowerPoint, Research, Translation, Classroom, Literacy, College Teaching, Student Affairs, Adult Education, Distance Learning, Foreign Languages, Teaching, Educational Technology, E-Learning, Staff Development
Education
Oakland University 1998 — 2003
M.A., Linguistics; TESOL
Oakland University 1991 — 1994
B.A., English (concentration in Creative Writing); minor in French
DialAmerica, Inc. November 2011 - Present
DialAmerica 2003 - November 2011
Volkswagen of America March 1978 - May 1983
Skills
Integration, Strategic Planning, IT Strategy, Security, Process Improvement, Vendor Management, Outsourcing, Business Analysis, Program Management, Telecommunications, Project Management, Cross-functional Team..., Cloud Computing, IT Management, CRM, Team Building, Team Leadership, Leadership, Management, Business Development, Data Center, Strategy, Call Centers, Information Technology, Salesforce.com, Enterprise Software, SaaS, Product Management, Account Management, Consulting
Education
Saint Peter's University
BS, Business Management
Ford Motor Company June 2015 - Present
AVL January 2012 - June 2015
AAM May 2011 - August 2011
Toyota Motor Engineering & Manufacturing NA January 2011 - May 2011
Eaton Hydraulics May 2010 - August 2010
Ilmor Engineering May 2008 - August 2008
Volkswagen of America May 2007 - August 2007
United States Marine Corps July 2000 - May 2005
Skills
Microsoft Office, Excel, Word, PowerPoint, CAD, Engineering, Vehicles, Powertrain, Testing, Manufacturing, Automotive, Automotive Engineering
Education
University of Michigan 2009 — 2011
Bachelor of Science in Engineering, Mechanical Engineering
Michigan Technological University 2006 — 2007
General Motors January 2012 - Present
General Motors June 2009 - January 2012
General Motors June 2006 - June 2009
Volkswagen of America 1998 - 2006
gedas 1999 - 2003
Cubix 1992 - 1995
Merit Systems 1985 - 1991
Nastec 1983 - 1985
Skills
CMMI, IT Strategy, Application Development, Agile, Global Sourcing, Business Analysis, Software Project..., Program Management, Agile Methodologies, ITIL, Software Development, Outsourcing, SAP, SDLC, PMO, Architecture, Cross-functional Team..., SOA, Enterprise Architecture, Data Warehousing, Disaster Recovery, SaaS, Product Management, Security, IT Service Management, Architectures, Agile Project Management, IT Management, Business Intelligence, Leadership, Enterprise Software, Integration, Project Management, Vendor Management
Education
University of Michigan
MS, Computer Science
Oakland University
PhD, Systems Engineering -Computer Science
University of Michigan
BS, Computer Science
General Motors September 2012 - Present
Strategy Deployment Partners January 2009 - Present
Performance Leadership Consulting International Corp. 2008 - September 2012
Caelum Research Corporation 2010 - 2011
Orbitak International LLC October 2008 - December 2010
McGregor Hall Associates November 2004 - August 2009
Volkswagen of America 2002 - September 2008
VWoA March 2004 - 2008
USAF 1982 - 2007
EDS 1986 - 2002
Skills
Project Portfolio..., Project Planning, Program Management, Process Improvement, Management Consulting, Strategic Planning, PMO, Strategy Execution, Leadership, Manufacturing..., Strategy Execution..., Earned Value Management, Program Management..., Strategy Management..., Supplier Management, Logistics, Business Strategy, PMP, MS Project, Project Management, Supply Management, Management, Business Process..., Training, Project Delivery, Budgets, Cross-functional Team..., Service Delivery, Strategy, Six Sigma, Process Engineering, Outsourcing, IT Strategy, Change Management, Business Process, Vendor Management, Business Transformation, Integration, Governance, Resource Management, Consulting, Business Analysis, ITIL, IT Management, Software Project..., Information Technology, IT Service Management, Business Process..., Enterprise Architecture, CRM
Education
Walsh College 1998 — 2001
MS Management
The University of Akron 1977 — 1982
B.S.
Schlumberger July 2013 - Present
Schlumberger August 2011 - August 2013
ConocoPhillips June 2010 - August 2010
Marathon Petroleum Company January 2010 - May 2010
Volkswagen of America June 2008 - August 2008
Skills
Procurement, Strategic Sourcing, Logistics, SAP, MRP, Process Improvement, Inventory Management, Operations Management, Contract Management, Negotiation, Leadership, Access, Supply Chain Management
Education
Michigan State University 2007 — 2011
Bachelor Degree, Supply Chain Management
Michigan State University 2007 — 2011
Bachelor of Arts (B.A.), Logistics, Materials, and Supply Chain Management
Volkswagen of America September 2013 - Present
Ashworth College September 2010 - Present
LLC (aka Workplace Options, Inc November 2007 - February 2010
Workplace Options, Inc. September 2006 - February 2010
Workplace Options, Inc. September 2006 - February 2010
Workplace Options, Inc. May 2005 - September 2006
Workplace Options, Inc. May 2005 - September 2006
Workplace Options, Inc. October 2004 - May 2005
Workplace Options, Inc. October 2004 - May 2005
Women's Survival Center January 2004 - August 2004
Skills
Training, Recruiting, Management, Workshop Facilitation, Team Building, Time Management, Customer Service, Outlook, Call Centers, Research, Cross-functional Team..., PowerPoint, Microsoft Excel, Microsoft Word, Quality Assurance, Access, Case Management, E-Learning, Coaching, Event Planning, Leadership, Microsoft Office, Public Speaking, Team Leadership
Education
University of Phoenix 2005 — 2007
Masters, Business Management
University of Phoenix 2004 — 2006
MBA) Master's Degree, Human Resource Business Management
Oakland University 1999 — 2004
Bachelor's, Arts
Oakland University 1999 — 2004
BA) Bachelor's Degree, Arts/Psychology; Social Work
Clawon High 1995 — 1999
High School Diploma, General Studies
Chrysler March 2011 - Present
Drive It Now Financial November 2009 - March 2011
TradeWay Automotive 2009 - 2010
Volkswagen of America April 2005 - April 2007
Volkswagen/Audi of America, Inc. 2005 - 2007
Reynolds & Reynolds March 2003 - April 2005
Skills
Automotive, Vehicles, Customer Satisfaction, Sales Management, Process Improvement, CRM, Sales, Management, Parts, Training, Warranty, Dealers, Customer Service, Automobile, Automotive Aftermarket, Profit, Strategy, Customer Retention, Forecasting, Continuous Improvement, Inventory Management, Team Building, Dealer Management, Operations Management, Pricing, Sales Operations, Sales Process, Reynolds, Purchasing, Automotive Repair, Business Planning
Education
Northwood University 1992 — 1995
BBA, Automotive Management
Northwood University 1992 — 1995
MBA, Automotive Industry
Gulf States Toyota March 2010 - Present
Nissan Canada July 2007 - March 2010
Volkswagen of America February 2004 - July 2007
Volkswagen of America February 2003 - February 2004
VW Credit, Inc. March 1998 - January 2003
Skills
Strategic Planning, Profit & Loss Management, Performance Improvement, Market Planning, Brand Managment, Supply Chain Management, Process Development, Executive Level Closing..., Sales Management, New Business Development, Change Management, Brand Management, Business Development, Executive Management, Automotive, Income Statement, Customer Satisfaction, Business Strategy, Competitive Analysis, Leadership, Forecasting, Team Building, P&L Management, Sales, Business Planning, Vehicles, Automobile, Negotiation, Management, Strategy, Sales Process, Operations Management, Team Leadership, Marketing Strategy, Process Simulation, Sales Operations, CRM, Customer Retention, Process Improvement, Profit, Product Development, Cross-functional Team..., Marketing, Selling, Account Management, B2B, P&L, Market Analysis, Product Marketing, Dealers
Education
University of Michigan 2001 — 2003
MBA
Saint Michael's College 1983 — 1988
BA
Otoro Wine and Sushi January 2013 - Present
Hampton January 2012 - March 2013
Chrysler February 2011 - April 2012
Norwegian Cruise Line March 2010 - March 2011
So Clean Janitorial Services January 2004 - May 2009
Volkswagen of America January 2008 - August 2008
Skills
Automotive, Inventory Management, Management Consulting, Customer Service, Writing, Microsoft Office, Microsoft Excel, Shipping, Distributors, Social Media Marketing, Payroll, Packaging, Cpr Certified, Cashiering, Cash Management, Telephone, Janitorial, Food & Beverage, Forklift Operator, Photography, DJ, Ski, Communication Skills, Typing, Schedules
Education
Universal Technical Institute of Illinois Inc 2005 — 2007
Certification, Automotive Engineering Technology/Technician
Utica High School 2002 — 2005
Volkswagen of America, Inc April 2014 - Present
Volkswagen of America, Inc October 2013 - March 2014
Volkswagen of America June 2012 - November 2013
Northwood University September 2009 - May 2012
Northwood University International Auto Show September 2008 - November 2011
Chrysler May 2011 - August 2011
Northwood University September 2009 - January 2011
Crown Automotive May 2010 - August 2010
Cleveland Auto Show March 2010 - March 2010
Northwood University August 2009 - August 2009
Skills
Automotive, Customer Satisfaction, Customer Service, Inventory Management, Microsoft Office, Leadership, PowerPoint, Microsoft Excel, Microsoft Word, Time Management, Teamwork, Social Media, Sales Management, Marketing Strategy, Strategic Planning, Market Research, Sales, Analysis, Advertising
Education
Northwood University 2008 — 2012
BBA, Automotive Marketing, Management
Romeo High School
Volkswagen of America March 2007 - Present
Volkswagen of America October 1994 - December 2006
Education
Northwest Missouri State University 1971 — 1974
Bachelor's degree, Business Administration and Management, General
Consultant September 2011 - Present
Volkswagen of America August 2005 - August 2011
Volkswagen of America November 2003 - August 2005
Volkswagen of America November 2000 - October 2003
Volkswagen of America October 1998 - October 2000
Volkswagen of America May 1996 - September 2000
Volkswagen of America November 1994 - April 1996
Audi of America April 1992 - October 1994
Audi of America October 1988 - July 1991
Audi of America October 1988 - July 1991
Skills
Automobile, Automotive, Vehicles, Dealer Management, Parts, Business Planning, Customer Satisfaction, Warranty, Strategic Planning, Product Development, Automotive Aftermarket, Team Building, Profit, Forecasting, Sales, Marketing Strategy, Account Management, Market Planning, Budgets, Management, Team Leadership, Marketing Communications, Dealer Network..., Cross-functional Team..., Marketing, Sales Operations, Negotiation, Pricing, Dealers, Program Management, Competitive Analysis, Product Launch, Advertising, Inventory Management, Retail, Sales Process, B2B, Marketing Management, Logistics, Contract Negotiation, Market Analysis, New Business Development, Aftersales, Customer Retention, Sales Management, Leadership, Powertrain, Marketing Research, Purchasing, Manufacturing
Education
Penn State University 1978 — 1981
BS, Public Service and Business adminstration
Wide World of Cars Ferrari Maserati September 2013 - June 2014
Fisker Automotive July 2011 - April 2013
Audi of America i February 2003 - July 2011
Volkswagen of America, Inc January 2000 - January 2003
Danbury Porsche Audi VW January 1997 - January 2000
Volkswagen of America January 1985 - January 2000
Saturn of White January 1994 - January 1997
Saturn of January 1992 - January 1994
Intermarque Automotive Products January 1991 - January 1992
Transeuro Group, Inc January 1990 - January 1991
Skills
Automotive, Vehicles, Parts, Automobile, Automotive Aftermarket, Warranty, Customer Satisfaction, Continuous Improvement, Process Improvement, Customer Retention, Product Development, Team Building, Team Leadership, Strategic Planning, Cross-functional Team..., Retail, Leadership, CRM, Customer Service, Automotive Electronics, Management, Business Planning, Sales Operations, Reynolds, Aftersales, Program Management, Operations Management, Pricing, Purchasing, Dealers, Automotive Engineering, Lean Manufacturing, Profit, Strategy, Manufacturing, Logistics, Six Sigma, Powertrain, Sales Management, Dealer Management, Training, Inventory Management, Marketing Strategy, Sales, Start-ups, Budgets, New Business Development, Automotive Repair, Electric Vehicles, Automotive Parts
Education
Northwood University 2001 — 2005
Bachelor's Degree Management
Northwood University 2001 — 2004
Associates; Bachelor*s, Marketing; Business Management
Western Connecticut State University 1984 — 1986
Math and Computer Science Major
Western Connecticut State University 1983 — 1984
Saturn Corporation
Volkswagen of America
Management, diversity, business, press training, warranty, various IT courses
DataRunners LLC January 2006 - Present
Volkswagen of America 2005 - Present
Volkswagen 2007 - 2008
US Army April 1987 - April 2007
Ford Motor Company October 2000 - October 2005
SPX Valley Forge 1995 - 2004
Skills
Process Improvement, Software Development, SQL, Requirements Analysis, Program Management, Leadership, Cross-functional Team..., Team Leadership, Strategic Planning, Training, Integration, SDLC, PHP
Education
University of Detroit Mercy
B.S., Computers and Information Systems
Alliant Dermatology August 2012 - Present
Volkswagen of America June 2008 - May 2011
Volkswagen of America November 2006 - May 2008
Volkswagen of America January 2006 - November 2006
Volkswagen of America March 2003 - January 2006
Skills
Finance
Education
University of Iowa 1998 — 2002
B.S., Computer Science
University of Iowa 1998 — 2002
B.S, Computer Science
University of Phoenix
M.B.A, 2005
Audi of America March 2013 - Present
Audi of America October 2006 - March 2013
Volkswagen of America July 1999 - October 2006
Creative Universal / MascoTech / MSX International May 1990 - July 1999
Skills
Program Management, Customer Satisfaction, Training, Automotive, Automobile, Process Improvement, Team Building, Vehicles, E-Learning, Coaching, Strategic Planning, Customer Retention, Profit, New Business Development, Automotive Aftermarket, Management, Sales Operations, Parts, Customer Service, Negotiation, Continuous Improvement, Warranty, Account Management, Inventory Management, Sales Management, Sales Process, Human Resources, Automotive Engineering, Operations Management, Automotive Repair, Team Leadership, B2B, Powertrain, Forecasting, Product Development, Dealers, Cross-functional Team..., Automotive Electronics, Audi, Instructor-led Training, Electric Vehicles, Technical Training, Sales, CRM, Employee Training, Business Planning, Leadership, Telematics, Lean Manufacturing, Strategy
Education
Northwood University 2006 — 2008
BBA
Invacare August 2007 - Present
Volkswagen of America 2005 - 2007
EDS 2002 - 2005
Sprint PCS 1999 - 2002
Sprint Corp. 1982 - 2002
Education
MidAmerica Nazarene University 1988 — 1989
Bachelor of Arts (BA), Management and Human Relations
Toyota Motor Sales September 2014 - Present
Volkswagen AG September 2012 - September 2014
Volkswagen AG August 2011 - September 2012
Volkswagen of America July 2008 - August 2011
Toyota January 2005 - June 2008
Skills
Automotive, Market Research, Customer Insight, Marketing, Pricing, Management, Catia, Ergonomics, FMEA, Competitive Analysis, Product Development, Product Design, Continuous Improvement, Lean Manufacturing, Vehicles, Market Analysis, Product Management, Cross-functional Team..., Forecasting, Automobile, Product Marketing, Marketing Research, Product Planning, Strategy, Automotive Aftermarket, Analysis, Parts, Sales
Education
Tufts University 2004 — 2008
MS Human Factors Engineering, Psychology & Mechanical Engineering
Tufts University 1997 — 2001
BS Human Factors Engineering & Spanish, Human Factors Engineering; Spanish
University College London, U. of London 1999 — 2000
Victor Whiskey July 2006 - Present
Margaritaville 2007 - 2010
Margaritaville July 2006 - 2010
Auto Manufacturer 1971 - 2007
Volkswagen of America 1998 - 2006
Skills
Team Building, Customer Satisfaction, Strategic Planning, Customer Service, Marketing Strategy, Sales Management, Negotiation, Inventory Management, Sales, Forecasting, Retail, Coaching, Operations Management, Budgets, Purchasing, Business Planning, Microsoft Office, Automotive, Business Strategy, Customer Retention, Management, Team Leadership, Product Development, Training, Marketing, Leadership, Public Relations, Profit, New Business Development, Market Research, Process Improvement, Sales Operations, Logistics, Advertising, Event Management, Leadership Development, Competitive Analysis
Education
The University of Texas at Austin 1967 — 1970
Team Detroit June 2011 - Present
RDA Group March 2006 - May 2011
ASQ 2005 - 2010
RDA Group August 2001 - March 2006
Percepta (Ford Joint Venture) March 1999 - August 2001
Ford Motor Company March 1994 - March 1999
Volkswagen of America May 1993 - March 1994
Skills
Marketing Research, Advertising, Market Research, Analytics, Data Analysis, Marketing, Market Analysis, Project Planning, Leadership, CRM, Operations Management, Analysis, Budgets, Program Management, Project Management, Cross-functional Team..., Segmentation, Customer Insight, Management, Competitive Analysis, Outsourcing, Strategy, Marketing Strategy, Risk Management, Strategic Planning, Proposal Writing, Business Intelligence, Business Strategy, Business Development, Account Management
Education
Walsh College 2005 — 2009
MS
The University of Georgia 2004 — 2005
Certificate
Michigan State University 1986 — 1991
J.D. Power and Associates July 2011 - Present
Volkswagen of America 2008 - July 2011
Volkswagen of America 2006 - 2008
Bentley Motors Inc. 2003 - 2006
Skills
Analytics, Automobile, Automotive, Business Development, Business Strategy, Competitive Analysis, Cross-functional Team..., Customer Insight, Customer Retention, Customer Satisfaction, Forecasting, Integrated Marketing, Marketing Strategy, Profit, Sales Operations, Strategic Planning, Team Building, Vehicles
Education
Michigan State University - The Eli Broad College of Business 2002 — 2004
EMBA
Staffordshire University 1989 — 1993
CIMA, Accounting
Volkswagen of America, Inc December 2012 - Present
Volkswagen of America September 2009 - Present
Skills
Customer Satisfaction, Forecasting
Education
The University of Akron 1995 — 2001
B.S., Industrial Management
Cuyahoga Valley Christian Academy
City of Warren, MI April 2011 - Present
MEDRIGHT, INC. March 2008 - March 2009
UPS AUTOGISTICS April 2007 - March 2008
MEDRIGHT, INC. August 2006 - April 2007
VOLKSWAGEN OF AMERICA August 2005 - May 2006
VOLKSWAGEN OF AMERICA May 2003 - November 2005
VOLKSWAGEN OF AMERICA/DAKO/PEROT SYSTEMS March 2001 - August 2005
Skills
Automotive, Purchasing, Inventory Management, Process Improvement, Customer Service, Customer Satisfaction, Forecasting, Microsoft Excel, Sales, Marketing
Education
Oakland University 1985 — 1989
Bachelor of Science, Elementary Education: Language Arts, Science and Social Science
Mitsubishi Motors North America, Inc. September 2014 - Present
Telogis, Inc. October 2012 - September 2014
AeroVironment, Inc. - EV Solutions August 2010 - October 2012
Voodoo Viral Marketing August 2009 - August 2010
American Suzuki Motor Corp June 2002 - August 2009
SLP Engineering, Inc. September 1996 - June 2002
Allen Automotive Group September 1991 - September 1996
Volkswagen of America September 1985 - September 1991
Skills
Contract Negotiation, Sales Plan, Automotive, Sales Management, New Business Development, Competitive Analysis, Product Development, Forecasting, Account Management, Sales Operations, Pricing, Strategic Planning, Profit, Marketing Strategy, Negotiation, Business Strategy, Team Building, Market Research, Market Analysis, Business Planning
Education
University of Arizona 1981 — 1985
BA, Accounting / Finance
Audi of America November 2004 - Present
Volkswagen of America December 2002 - June 2004
Skills
Automotive, Continuous Improvement, Vehicles, Customer Satisfaction, Automobile, Process Improvement, Automotive Engineering, Automotive Aftermarket, Team Building, Customer Retention, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Quality Management, Troubleshooting, Root Cause Analysis
Education
Oakland University 2007 — 2009
MBA
Oakland University 1998 — 2003
Bachelor - Mechanical Engineering
Ford Motor Company October 2014 - Present
Ford Motor Company September 2012 - October 2014
Ford Motor Company May 2011 - August 2011
MSU Formula SAE June 2009 - June 2011
Volkswagen of America September 2010 - December 2010
Ford Motor Company May 2010 - August 2010
Michigan Tech Formula SAE Team August 2007 - April 2008
Education
University of Michigan-Dearborn 2014 — 2017
Master's degree, Mechanical Engineering
Michigan State University 2008 — 2012
BS ME, Mechanical Engineer
Michigan Technological University 2007 — 2008
Bachelor of Science, Mechanical Engineering
EB Management Services, LLC July 2014 - Present
Independent May 2013 - Present
VW Credit, Inc. May 2012 - May 2013
VW Credit, Inc. April 2011 - May 2012
Volkswagen Group of America December 2007 - April 2011
VW Credit, Inc. April 2006 - December 2007
Volkswagen of America April 2000 - April 2006
Skills
Automotive, Dealers, Forecasting, Financial Analysis, Vehicles, Customer Satisfaction, Strategic Planning, Process Improvement, Automobile, Profit, Competitive Analysis, Budgets, Sales Operations, Business Planning, Finance, Automotive Aftermarket, Sales Management, Business Strategy, Negotiation, Change Management, Business Development, Sales, Pricing, Operations Management, Leadership, Marketing, Customer Retention, Team Management, Management, Cross-functional Team..., Parts, SAP, Retail, CRM, Sales Process, Team Building, Account Management, Inventory Management, Business Process..., Strategy, Team Leadership, Training, Product Launch, Contract Negotiation, Warranty, New Business Development, Product Development, Six Sigma, Continuous Improvement, Vendor Management
Education
University of Detroit Mercy 1975 — 1988
BBA, Accounting
University of Detroit Mercy 1975 — 1988
MBA, Finance
Volkswagen of America 2003 - Present
Southfield Chrysler, Plymouth, Jeep, Eagle, and Dodge Truck February 1994 - August 2003
GTE Valenite Investment Casting Foundry July 1986 - January 1994
Skills
Teamwork, Team Leadership, Supervisory Experience, Great Motivator, Great communications..., Employee Loyalty, Loyal, Professional Experience, Reliability, Motivation, Bringing out the best..., People Skills, Personal Development, Microsoft Office, Communication, Automotive, Call Center Development, Supervision, Strategic Planning, Inter-departmental..., Always Willing to Learn, Willing to Go the Extra..., Passion to Succeed, Passion for Helping..., Knowledge, Problem Solving, Dedication to work, Dedicated Professional, Conflict Resolution, Helping Others Succeed, Task-oriented, Multi Tasking, Goal-oriented..., Success Driven, Thinking Outside The Box, Getting The Job Done, Public Speaking, Vehicles, Powertrain, Parts, Leadership, Customer Satisfaction, Automotive Repair, Automotive Aftermarket, Automobile, Automotive Engineering, Continuous Improvement, TS16949, Profit, Motorsports
Education
Oakland Community College
Still working on a degree., Business Management
AM General Director of New Business DevelopmentTCI1991 - 1998
Volkswagen of America 1977 - 1991
Ford Motor Company 1972 - 1977
Skills
Automotive, New Business Development, Product Development, Engines and..., Cars and Trucks, Military Vehicles, Sales and Marketing, Mechanical Engineering, Strategic Planning, Product Planning, Business Case..., Proposal Generation, Contract Negotiation, Trade Show Management
Education
Michigan Technological University
BSME, Mechanical Design
University of Michigan Business School
MBA, Marketing and Finance
Aquent May 2012 - Present
Saab Automobile AB September 2009 - January 2012
Saturn July 2007 - August 2009
Saab Cars USA August 2003 - June 2007
Volkswagen of America 1981 - 1994
Skills
Automotive, Sales Management, Automobile, Vehicles, Customer Retention, Leadership, Customer Satisfaction
Education
The Ohio State University - The Max M. Fisher College of Business 1976 — 1980
B.S.B.A
Dwell Media October 2005 - Present
Hour Media September 2002 - October 2005
MacLean Communications 1990 - 1996
Volkswagen of America 1989 - 1990
Franco Public Relations Group 1984 - 1988
Skills
Online Advertising, Advertising, Public Relations, Media Relations, Trade Show..., Salesforce.com, Microsoft Excel, Microsoft Office, Newsletters, Social Media Marketing, Event Planning, Publicity, Marketing Communications, Integrated Marketing, Magazines, Sales, Digital Media, Digital Marketing, Social Media
Education
Michigan State University
BA, Pre Law
Franco Public Relations Group January 2014 - Present
Franco Public Relations Group 2000 - December 2013
Volkswagen of America 1989 - 1996
People Magazine 1986 - 1989
Time Magazine 1985 - 1987
University of Tennessee Health Science Center 1983 - 1985
The Sacramento Bee 1982 - 1983
The Philadelphia Bulletin 1975 - 1982
Skills
Media Relations, Public Relations, Editing, Press Releases, Corporate Communications, Crisis Communications, Publicity, Blogging, Copywriting, Community Outreach, Editorial, Marketing Strategy, Strategic Communications, Social Media, Marketing Communications
Education
Temple University 1974 — 1975
BA, English Literature
Schiller College, London, England 1972 — 1973
Theatre Arts/English
Bucks County Community College 1970 — 1972
Associate of Arts (A.A.), Theatre and English Literature
ThyssenKrupp Components Technology NA March 2015 - Present
Magna Services of America, Inc. 2008 - March 2015
New Process Gear - Magna Powertrain 2005 - 2008
Delphi 2001 - 2005
ASEC Manufacturing & Sales 1999 - 2001
Ryder System 1991 - 1999
Volkswagen of America 1980 - 1991
Skills
Succession Planning, Organizational..., Employee Engagement, Labor Relations, Employee Relations, Deferred Compensation, Talent Management, HR Policies, Human Resources, Workforce Planning, Industrial Relations, Recruiting, Employment Law, Interviews, Onboarding, Performance Management, Strategy, Leadership, Benefits Administration, HRIS, Organizational..., Training, Conflict Resolution, Personnel Management, Process Improvement, Team Building, Coaching, Employee Training, Automotive, Employee Benefits, HR Consulting, Change Management, Restructuring, Union, Talent Acquisition, Leadership Development, Career Development, Sourcing, PeopleSoft, Organizational Design, Policy, College Recruiting, New Hire Orientations, Hiring, Mergers & Acquisitions, Union Avoidance, ADP Payroll, Technical Recruiting, Culture Change, Compensation & Benefit
Education
University of Detroit Mercy School of Law 1972 — 1976
J D Cum Laude, Law
Michigan State University 1972 — 1973
M A, International Education
Michigan State University 1967 — 1971
BS- Cum laude, Politiacal Science & Economics
Thermal Elephant Inc. August 2010 - Present
CDK Global March 2004 - Present
Automic Data Processing March 2004 - May 2010
Volkswagen of America September 2001 - March 2004
Skills
Leadership, Start-ups, Automotive, Management, Process Improvement, Logistics, Operations Management, CRM, Sales Process, Account Management, Customer Retention, Sales Operations, Business Development, Customer Satisfaction, Team Building, Sales
Education
Texas Tech University 1987 — 1991
bachelors, Communications
Kingwood High School 1984 — 1987
General
Colonial VW of Medford February 2015 - Present
Volkswagen of America December 2011 - September 2014
Colonial Volkswagen of Medford July 2008 - October 2013
Wellesley Volkswagen April 2001 - July 2008
Skills
Problem Solving, Automotive Repair, Automotive Technology, Class B Commercial..., Customer Service, Vehicles, Automotive, Automobile, Parts, Suspension, Coaching, Powertrain, Steering, ASE Certified, Automotive Electronics, Engine Performance, Chassis, Dealer Management, Brake, Dealers, Motorsports, Warranty, Tires, Sales Management, Fleet Management, Vehicle Maintenance, Automotive Parts, Aftersales, HEV, Diesel, Electric Vehicles, Diesel Engine
Education
University of Massachusetts, Amherst 1996 — 1999
Northfield Mount Hermon 1992 — 1994
DataScan Field Services January 2014 - Present
Launch Technologies January 2005 - Present
Field-Logic September 2007 - Present
AutoVIN July 1998 - May 2004
Mobile Security Communications January 1996 - July 1998
AucNET USA May 1994 - January 1996
LoJack Corporation May 1993 - May 1994
Volkswagen of America 1989 - 1993
Skills
Account Management, Customer Satisfaction, Management, New Business Development, Customer Service, Leadership, Inventory Management, Sales Process, Purchasing, Risk Management, Sales Management, Finance, Auditing, Business Development, Negotiation, Vehicles, Automobile, Sales, Change Management, Business Strategy, Marketing, Strategy, Team Leadership, Team Building, Mobile Devices, Process Improvement, Product Management, Strategic Planning, Business Planning, Executive Management, Training, Start-ups, Retail, Banking, Entrepreneurship, CRM, B2B, SaaS, Selling, Sales Operations
Education
University of Miami 1987 — 1989
BS, Advertising, Marketing, Psychology
Egon Zehnder April 2015 - Present
Infiniti Motor Company Ltd. January 2013 - February 2015
Audi AG December 2009 - December 2012
Audi of America May 2006 - December 2009
Audi of America May 2004 - May 2006
Volkswagen of America August 2000 - June 2004
Rolls-Royce& Bentley Motor Cars May 1999 - July 2000
Robert Bosch GmbH 1998 - 1998
Skills
Competitive Analysis, Business Strategy, Automotive, German, Marketing Strategy, Strategic Planning, Strategy, Market Research, Cross-functional Team..., International Business, Market Analysis, Change Management, Vehicles, Product Management, Strategy Formulation, Negotiation, Sales Management, Sales, Project Management, Product Launch, Sales Operations, Business Planning, Account Management, Process Improvement, Management, Marketing, Marketing Communications, Business Development, Management Consulting, Marketing Management, Customer Satisfaction, Customer Retention, Program Management, Team Building, Brand Management
Education
Thunderbird School of Global Management 2002 — 2004
MBA, International Mktg, German
Marquette University 1994 — 1999
BA, International Business, German and Marketing
CBYX / 97-98 Parlamentarisches Patenschaftsprogramm 1997 — 1998
German
University of Stuttgart 1997 — 1998
Visiting Student, International Business
In March 2013 - Present
Bureau Veritas November 2011 - February 2013
Astellas Pharma February 2010 - August 2011
Clinical Resource Network September 2007 - April 2009
ASCO Services Inc September 2005 - March 2007
Pro Active Solutions May 2003 - April 2005
Volkswagen of America May 2001 - April 2003
Motorola February 1999 - April 2001
Skills
Microsoft Excel, Budgets, Human Resources, Microsoft Office, Business Analysis, Team Management, Time Management, Access, SAP, Strategic Planning, Change Management, Negotiation, Software Documentation, Marketing, System Administration, Customer Service, Project Management, PowerPoint, Teamwork, Leadership, Training, Data Analysis, Troubleshooting, Quality Assurance, Program Management, Operations Management, English, Management, Analysis, MS Project, Process Improvement, Project Planning, Team Leadership, Team Building, Microsoft Word, Employee Relations, Organizational..., Recruiting, Vendor Management, Business Planning, CRM, Performance Management, Coaching, Management Consulting, Business Strategy, Account Management, Cross-functional Team..., Business Development, Administration, Sourcing
Education
William Rainey Harper College 2010 — 2011
Business Administration
Roosevelt University 2009 — 2011
Business Administration
MITS 2008 — 2009
Gap Inc./Old Navy March 2014 - Present
Gap Inc. June 2013 - Present
Gap Inc. May 2012 - June 2013
Gap Inc. November 2011 - May 2012
Gap Inc. March 2006 - July 2011
Gap Inc. April 2004 - March 2006
Levi Strauss & Co. August 2002 - April 2004
GCI Group December 1999 - October 2001
Fleishman-Hillard June 1998 - November 1999
Volkswagen of America 1997 - 1998
Skills
Apparel, Costing, Sourcing, Production, Sweaters, Negotiation, Wovens, Swimwear, Knitwear, Essbase, PowerPoint, Excel, Retail, Target Costing, Textiles
Education
Sonoma State University 1995 — 1998
BA, English and Communications
San Joaquin Delta College 1992 — 1994
Benesys, Inc August 2009 - Present
Chrysler August 2004 - November 2008
CHRYSLER LLC January 2004 - November 2008
Volkswagen of America September 2001 - January 2004
gedas 2000 - 2004
MSX International August 2000 - September 2001
PERSONNEL DECISIONS INTERNATIONAL (PDI) January 2000 - August 2000
Oakland University October 1998 - January 2000
Skills
Lean Manufacturing, Oral & Written..., Analytical Skills, Process Improvement, Project Management, Scrum
Education
Walsh College
Masters Certificate, Project Management
Oakland University
Bachelor of Science, Management Information Systems
Walsh College
Masters of Business Administration, Project Management
T-Systems North America, Inc. March 2011 - Present
Mass Transportation Authority- Flint MI January 2010 - May 2011
General Dynamics Land Systems February 2009 - March 2010
Volkswagen of America May 2004 - January 2008
MSX International 1997 - 2004
Skills
Supply Management, Contract Management, Procurement, Process Improvement, Strategic Sourcing, Program Management, SAP, Vendor Management, Outsourcing, Change Management, Six Sigma, Negotiation, Purchasing, Contract Negotiation, ERP, Quality Management, IT Outsourcing, Project Management, Global Sourcing, Strategic Planning, Supply Chain Management, IT Service Management, Business Process..., Team Leadership, Logistics, Management, Budgets, Supply Chain, Sla, Forecasting, Operations Management, Competitive Analysis, Leadership, Customer Service, Project Planning, Sourcing, Team Building, Cross-functional Team..., Training, Business Process, Process Engineering, IT Strategy, IT Management, Management Consulting, ITIL, Service Delivery, Team Management, MS Project, Continuous Improvement, Strategy
Education
Oakland University 2000 — 2008
LOHS 1990 — 1993
Playa Partners March 2009 - Present
American Suzuki February 2007 - February 2009
Volkswagen of America August 1996 - January 2007
Nissan North America August 1990 - July 1996
Volkswagen Of America, Inc. August 1984 - July 1990
Ford Motor Company May 1983 - July 1984
Echlin, Inc June 1980 - April 1983
Skills
Strategic Planning, Business Development, Change Management, Automotive Aftermarket, Benchmarking, Automotive, Automobile, Vehicles, Sales Management, Profit, Strategy, Team Building, Customer Satisfaction, Customer Retention, Six Sigma, Operations Management, Business Planning, Forecasting, Management, Integrated Marketing, New Business Development, Sales Process, Sales Operations, Marketing Strategy, Sales, Leadership, Dealers, Parts, Pricing, Marketing, Advertising, Retail, B2B, Brand Management, Dealer Management, Market Planning, Competitive Analysis, CRM, Mergers & Acquisitions, Finance, Product Development
Education
Pittsburg State University 1976 — 1980
Kelce School of Business
The University of Kansas 1975 — 1976
Volkswagen Group of America, Inc. January 2010 - Present
Volkswagen Group of America April 2008 - January 2010
Volkswagen of America, Inc. March 2003 - April 2008
Volkswagen of America February 2000 - June 2004
Volkswagen of America, Inc. May 1999 - February 2000
Skills
Process Improvement, SAP, IT Strategy, Change Management, Automotive, Project Management, Program Management, Business Strategy, Budgets, Databases, SDLC, IT Management, Business Process..., CRM, Training, Continuous Improvement, Management, Cross-functional Team..., Strategic Planning, Process Engineering, Contract Management, Vendor Management, Six Sigma, Business Planning, ERP, Human Resources, Customer Service, IT Service Management, Leadership, ITIL, Analysis, Forecasting, Business Analysis, PMP, Project Planning
Education
Michigan State University 1994 — 1999
Bachelor of Science
Volkswagen of America May 2010 - Present
General Motors January 2000 - September 2009
General Motors Corp. May 1998 - December 1999
General Motors - Oldsmobile Division November 1996 - May 1998
General Motors Corp - Oldsmobile Division January 1991 - November 1996
General Motors Corp. - Oldsmobile Division January 1989 - December 1990
General Motors Corp. January 1985 - December 1988
General Motors Corp - Oldsmobile Division March 1978 - December 1984
General Motors Corp - Oldsmobile Division May 1977 - February 1978
Skills
Automotive, Vehicles, Automobile, Automotive Aftermarket, Parts, Sales Management, Profit, Customer Satisfaction, Sales Process, Sales Operations, Customer Retention, New Business Development, Warranty, Sales, Selling, Strategic Planning, Team Building, B2B, Forecasting, Marketing, Pricing, Dealer Management, Management, Inventory Management, Dealers, Aftersales, Fleet Management, Negotiation, Selling Skills, Budgets, Customer Service, Marketing Strategy, Competitive Analysis, Product Marketing, Leadership, CRM, Dealer Network..., Account Management, Retail, Sales Presentations, P&L Management, Market Analysis, Operations Management, Marketing Management, Cross-functional Team..., Business Planning, Market Planning, Program Management, Wholesale, Purchasing
Education
Northwood University 1972 — 1976
BBA, Business, Automtove Management
Amgen January 2015 - Present
Amgen September 2011 - Present
Meadows Arts & Technology Elementary School June 2010 - June 2012
Amgen January 2009 - September 2011
Meadows Arts & Technology Elementary School August 2009 - June 2010
Amgen January 2007 - January 2009
Volkswagen of America January 2004 - May 2006
Ford Motor Company August 1999 - January 2004
Skills
Instructional Design, Training, Learning Management..., Leadership, Content Management, Strategy, Project Management, Talent Management, Enterprise Software, Organizational..., E-Learning, Organizational..., Strategic Planning, Cross-functional Team..., Performance Management, Change Management, Leadership Development, Program Management
Education
Madonna University - Graduate Studies 2001 — 2002
M.S., Business Administration - International Business
Madonna University 1999 — 2001
B.S., Psychology
Dell February 2015 - Present
Dell May 2014 - January 2015
Dell May 2013 - April 2014
Dell May 2011 - April 2013
Dell December 2009 - April 2011
Olga's Kitchen August 2008 - September 2009
Volkswagen of America 2007 - 2008
Skills
Marketing, Management, Sales, Program Management, Selling, Product Launch, Pricing, Salesforce.com, Account Management, CRM, Solution Selling, Lead Generation, Direct Sales, Digital Marketing, Sales Process, Sales Operations, Customer Service, Team Building, Leadership, Project Management, Strategic Account..., Strategic Planning, Promotions, Marketing Strategy, Strategy, Social Media Marketing, Social Media, Delivering Results, Microsoft Office
Education
University of Michigan 2003 — 2006
Bachelor of Arts, Communications and German
ProQuest October 2010 - Present
Dow Jones April 2008 - August 2010
Volkswagen of America October 2006 - April 2008
JWT May 2005 - October 2006
J&L Industrial Supply February 2004 - November 2004
Delphi Corporation 2003 - 2004
Covisint 2002 - 2003
Skills
Omniture, Online Marketing, Web Analytics, Social Media, Marketing, Management, Database Marketing, Strategic Partnerships, Creative Direction, SEO, Digital Strategy, Online Advertising, E-commerce, Analytics, Digital Marketing, SEM, Strategy, Competitive Analysis, Lead Generation, Email Marketing, Marketing Strategy, CRM, Digital Media, Marketing Communications, Direct Marketing, Market Research
Education
Oakland University 1999 — 2003
BBS, MIS, Communications
University of Oxford
T-Systems December 2012 - Present
T-Systems North America December 2000 - November 2012
T-Systems 2000 - Present
SE Michigan IIBA Chapter 2006 - 2011
International Institute of Business Analysis (IIBA) June 2008 - June 2010
Volkswagen of America 2000 - 2010
International Institute of Business Analysis (IIBA) 2006 - June 2008
IIBA 2005 - 2006
gedas 2000 - 2006
SIRCO Associates 1998 - 2001
Skills
Proposal Writing, Business Analysis, Technical Writing, Requirements Gathering, Requirements Analysis, Business Process, Business Requirements, Software Documentation, Business Process..., Visio, Leadership, Training, Technical Documentation, SDLC, Management, Program Management, IT Strategy, Integration, Vendor Management, Manuals, Requirements Management, Systems Analysis, Process Improvement, Software Project..., Business Intelligence, Quality Assurance, SharePoint
Education
Towson University 1973 — 1976
BS-ELED
ArborMetrix, Inc. January 2014 - Present
ArborMetrix, Inc. July 2013 - December 2013
Covisint June 2012 - July 2013
Covisint November 2007 - June 2012
Business Objects Americas May 2004 - October 2007
Business Objects May 2003 - May 2005
Volkswagen of America May 2000 - May 2004
gedas 2000 - 2004
Skills
Business Intelligence, Enterprise Software, Integration, Data Warehousing, Software Development, Business Objects, Management, Dashboard, Sales, Data Quality, SaaS, Java, Cloud Computing, Solution Selling, Healthcare, Salesforce.com, Negotiation, Professional Services, Business Analysis, IT Strategy, Project Management, Technical Architecture, EIM, Healthcare Information..., Health Information..., Analytics, Vendor Management, CRM
Education
Oakland University 2008 — 2010
EMBA, Healthcare Administration
Oakland University 1996 — 2000
Bachelors, Management Information Systems
Robert P. Schron Associates Ltd. 1982 - Present
BMW of North America, LLC 1978 - 1982
Volkswagen of America 1976 - 1978
World-Wide Volkswagen Corp. 1962 - 1976
Better Business Bureau of Metropolitan New York 1957 - 1962
The John Morrissey Gray Company - Public Relations 1956 - 1957
Saugerties Daily Post 1955 - 1956
United States Navy 1951 - 1955
Skills
Destination Management, Meeting Planning, Incentive Travel, Incentive Programs, Business Events, Corporate Hospitality, Corporate Events, Event Management, Event Marketing, Public Relations, Journalism, Hospitality, Event Planning, Management, Customer Service, B2B, Tourism, Business, Sales, Sponsorship, Hotels, Incentives, Trade Shows, Contract Negotiation, Destination Marketing, Travel Management, Leisure, Business Travel, Leisure Travel, Location Intelligence, Marketing, Hospitality Management, Hospitality Industry, Online Marketing, Catering, Food & Beverage, Private Events, Marketing Communications, Resorts, Social Media Marketing, Revenue Analysis, Tour Operators, Yield Management, Marketing Strategy, Luxury, Restaurants
Education
New York University 1956 — 1957
Attended
University of Miami 1950 — 1951
Attended
Stuyvesant High School - NYC 1948 — 1951
HS
HP Enterprise Services November 2011 - Present
Hewlett-Packard January 2011 - October 2011
EDS, an HP Company February 2008 - January 2011
Volkswagen of America June 2007 - February 2008
Wolters Kluwer Financial Services November 2005 - June 2007
FMF Capital 2004 - 2005
ABN AMRO June 1999 - December 2004
SPX Valley Forge 1995 - 1999
Skills
PMP, Program Management, PMO, Leadership, MS Project, Vendor Management, SDLC, IT Service Management, Operations Management, ITIL, Service Delivery, Process Improvement, IT Strategy, Business Analysis, Technical Recruiting, Personnel Supervision, College Recruiting, Business Analytics, Strategy, Project Management, Software Documentation, CRM, Requirements Analysis, Resource Management, Project Planning, Business Process, Microsoft Project, Business Process..., Software Project..., Quality Assurance, Project Portfolio..., Management, Integration, IT Management, Outsourcing, Information Technology, Change Management
Education
The George Washington University 2000 — 2002
Masters Certificate, ESI, Project Management, Successfully Cetified
Wayne State University 1991 — 1995
Bachelor's Degree, Liberal Arts
Volkswagen of America April 2011 - Present
VWoA April 2008 - April 2011
Volkswagen January 2007 - February 2008
Volkswagen of America February 2005 - December 2006
Volkswagen of America, Inc April 2002 - February 2005
Ford Motor Company December 1996 - December 2001
Skills
Automotive, Strategic Planning, Customer Satisfaction, Fleet Management, Vehicles, Sales, Sales Management, Leadership, Automobile, Automotive Aftermarket, Team Building, Customer Retention, Management, Market Research, New Business Development, Forecasting, Purchasing, Inventory Management, Account Management, Process Improvement, Pricing, Profit, Dealers, Coaching, Sales Process, Competitive Analysis, Recruiting, Sales Presentations, B2B, Operations Management, Business Planning, Dealer Management, Parts, Cross-functional Team..., Sales Operations, Market Planning, Negotiation, Continuous Improvement, P&L, Key Account Management, P&L Management, Strategy, Warranty, CRM
Education
University of Illinois at Urbana-Champaign 1980 — 1982
MBA, Marketing
University of Michigan 1976 — 1980
BA, Economics
FordDirect March 2015 - Present
The Richards Group February 2013 - November 2014
Aimia Inc November 2010 - February 2013
Campbell Ewald December 2005 - November 2010
Campbell Ewald June 2004 - December 2005
Volkswagen of America July 2002 - May 2004
Skills
Advertising, Brand Management, Digital Marketing, Marketing, Marketing Communications, Marketing Strategy, Strategy, Digital Media
Education
Oakland University 1996 — 2001
Bachelor of Arts, Communications
Volvo Cars of North America July 2015 - Present
Nissan North America July 2014 - June 2015
Nissan North America October 2013 - June 2014
Nissan North America October 2012 - September 2013
Nissan North America August 2011 - October 2012
Volkswagen of America July 2010 - August 2011
Audi of America (Pied Piper LLC) August 2008 - July 2010
Mazda North American Operations June 2006 - July 2008
Mazda October 2005 - May 2006
Ford Motor Company August 2000 - October 2005
Skills
Competitive Analysis, Team Building, Marketing, Sales, Warranty, Market Analysis, Product Development, Retail, CRM, Operations Management, Business Strategy, Negotiation, Six Sigma, Dealers, Sales Process, Continuous Improvement, Advertising, Market Research, Product Launch, Business Development, Training, Management, Sales Presentations, B2B, Income Statement, Key Account Management, Leadership, Strategy, Pricing, Program Management, Dealer Management, Direct Sales, Budgets, Marketing Management, Analysis, Finance, Financial Analysis, P&L Management, Selling
Education
Seton Hall University 1994 — 1998
Bachelor of Science, Marketing
General Motors May 2014 - Present
Nissan Canada, Inc. (NCI) March 2013 - May 2014
Volkswagen of America February 2012 - March 2013
Volkswagen of America February 2007 - February 2012
Volkswagen of America February 2007 - April 2008
Chrysler 1996 - 2007
Skills
Product Planning, Automotive, Competitive Analysis, Brand Strategy, Media Planning and..., Agency Management, Advertising..., Consumer Research, Brand Identity..., Sales Planning, Experiential and Event..., Dealer Relations, Team Leadership, Diversity Marketing, Sales Plan, Advertising, Brand Management, Marketing Research, Cross-functional Team..., Integrated Marketing, Brand Architecture, Public Relations, Marketing, Strategy, Relationship Marketing, Product Marketing, Product Development, B2B, Management, CRM, Interactive Marketing, Social Media, Marketing Strategy, Market Analysis, Sponsorship, Direct Marketing, Lead Generation, Brand Development, Market Planning, Digital Strategy, Leadership, Digital Marketing, Online Marketing, Online Advertising, Marketing Communications, Marketing Management, Customer Retention, Media Planning, Market Research, Segmentation
Education
Michigan State University - The Eli Broad Graduate School of Management 1993 — 1995
MBA w/ 3.94 GPA, General Business and Marketing
University of Michigan-Dearborn 1990 — 1992
BBA, General Business and Finance
Chrysler April 2012 - Present
Meritor December 2007 - April 2012
Volkswagen of America September 2007 - December 2007
Bentley Motors Inc (A Volkswagen Group Company) June 2005 - August 2007
Enterprise Rent-A-Car 2001 - 2005
Skills
Forecasting, Financial Analysis, Corporate Budgeting, Cost Reduction..., Project Management, Technology Integration, Process Improvement, Change Management, Six Sigma, Finance System..., General Ledger, Organizational..., Leadership Development, Development Of Employees, Finance Transformation, Shared Services, Training, Business Process..., Budgets, Finance, Analysis, Management, Hyperion Enterprise, Accounting, Auditing, Hyperion
Education
Northwood University
BBA, Accounting
Walsh College of Accountancy and Business Administration
MBA
Volkswagen of America
Skills
Automotive, Vehicles, Automobile, Sales Operations, Customer Satisfaction, Sales Process, Profit, Customer Retention, Sales Management, Dealer Management, Dealers, Negotiation, Automotive Aftermarket, Customer Service, B2B, Inventory Management, Team Building, Pricing
Education
University of Illinois at Urbana-Champaign 1980 — 1985
Toyota USA May 2015 - Present
Bentley Motors, Inc January 2013 - May 2015
Volkswagen of America August 2010 - January 2013
STI Fleet Services November 2003 - August 2010
AutoTrader.com 2001 - 2003
Education
University of Kansas 1996 — 2000
Bachelor of Applied Science (B.A.Sc.), Journalism
Oakland University January 2004 - Present
KBS and Associates LLC January 2002 - Present
Allison Fisher International 1990 - 2001
Volkswagen of America 1983 - 1990
Oakland University September 1982 - May 1983
Ford Motor Company 1977 - 1983
MORPACE (formerly PACE) 1976 - 1977
Arizona State University 1975 - 1976
Michigan State University 1972 - 1975
Skills
Market Research, Marketing Communications, Data Analysis, Marketing, Marketing Strategy, Market Analysis, Social Networking, Strategy, Marketing Research, Quantitative Research, Analysis, Analytics, Customer Insight, Brand Development, Public Relations, Management, Social Media, Strategic Planning
Education
Michigan State University 1969 — 2011
PhD (2011), Communication
Volkswagen of America June 1998 - Present
Volkswagen/Audi of America, Inc. 1998 - Present
Education
Macomb Community College 1981 — 1984
AJM Packaging Corporation January 2008 - February 2009
Volkswagen of America 2006 - 2007
Education
Oakland University 2003 — 2007
Volkswagen of America, Inc. June 2004 - Present
Volkswagen of America February 2000 - June 2007
Volkswagen of America, Inc. May 1999 - March 2000
Skills
Customer Satisfaction, Program Management, Learning Management..., Process Improvement, SDLC
Education
Michigan State University 1994 — 1999
Daimler Trucks North America March 2012 - Present
Mergent, Inc. July 2009 - March 2012
Indxis, Ltd. July 2009 - March 2012
BMW AG June 2007 - November 2007
Volkswagen of America April 2006 - April 2007
Skills
Change Management, Project Management, Analysis, Research, Business Process..., Budgets, Business Development, Competitive Analysis, Customer Service, Cross-functional Team..., Leadership, Management, Marketing, Organizational..., Project Planning, Strategic Planning, Visio, Program Management, Leadership Development, Strategy
Education
Queens University of Charlotte 2011 — 2014
Master of Business Administration (M.B.A.), Focus on Organizational Development
Queens University of Charlotte 2008 — 2010
BA, Business Administration
NSK Americas October 2015 - Present
BorgWarner December 2013 - October 2015
Trinity Health (HQ Michigan) July 2009 - December 2013
Innovative Learning Group July 2008 - May 2009
Volkswagen of America September 2006 - June 2008
Raytheon Professional Services November 2005 - September 2006
MSX International September 1998 - November 2005
RWD Technologies July 1996 - September 1998
Skills
ADDIE, Instructional Design, Instructor-led Training, Instructional Technology, Virtual Classroom..., Project Management, Management, Training, eLearning, Performance Consulting, Training Facilitation, Needs Analysis, E-Learning, Program Management, Blended Learning, Learning Management, Performance Improvement, Captivate, Workshop Facilitation, Employee Training, Training Delivery, Adult Education, Curriculum Design, Organizational Learning, Leadership Development, Technical Training, Healthcare, Training and Development, Focus Groups, Leadership, Corporate Learning, Virtual Classroom..., Strategic Planning, Process Management, Project Lead, Organizational..., Learning Management..., Strategy, Human Resources
Education
Oakland University 2000 — 2004
Master's degree, Training and Development (MTD)
Oakland University 1990 — 1994
Bachelor's degree, Human Resource Development
Oakland Community College 1987 — 1990
Associate's degree, Business Administration
Complete Intelligence, LLC November 2008 - Present
Rothschild Safaris, Inc. January 2008 - September 2008
Certification Specialists, LLC December 2006 - January 2008
Volkswagen of America June 1996 - January 2007
Volkswagen March 2000 - February 2005
Skills
Customer Satisfaction, Event Planning, Automotive, Parts, Customer Retention
Education
University of Phoenix 1997 — 1999
Masters, Organizational Management
Metropolitan State University of Denver 1983 — 1989
B.A., Psychology
Volkswagen of America 2005 - Present
Volkswagen of America 1998 - 2005
Skills
Process Improvement, Automotive, Fixed Operations, Sales Process, Automotive Aftermarket, Operations Management, Sales Management, Advertising, Budgets, Business Planning, Customer Satisfaction, Marketing, Leadership, Management, Inventory Management, Team Building, Automobile, Profit, Customer Retention, Vehicles, Sales Operations, Sales, Parts, Warranty, Dealers, Training, Automotive Parts, Aftersales, Powertrain, Automotive Repair, Dealer Management, Fleet Management, Continuous Improvement, Automotive Engineering, Purchasing
Education
Southern Illinois University, Carbondale 1979 — 1984
B.S., Applied Science
Volkswagen of America 1998 - 2006
Phoenix Group 1995 - 1998
Process Development Corporation January 1993 - December 1995
Skills
Automotive, Competitive Analysis, Automobile, Business Planning, Vehicles
Education
Michigan State University - The Eli Broad College of Business 2000 — 2002
Executive MBA
Oakland University 1982 — 1987
B.A., Economics
FCA-Fiat Chrysler Automobiles April 2015 - Present
Ipsos Loyalty Automotive (Synovate Motoresearch) June 2008 - April 2015
Volkswagen of America April 2000 - June 2008
Gongos and Associates 1997 - 2000
Motoresearch 1992 - 1996
Education
Oakland University 1988 — 1991
Tesla Motors January 2012 - Present
Volkswagen AG January 2010 - December 2011
Volkswagen of America / AG January 2009 - December 2009
Volkswagen of America July 2006 - December 2008
Volkswagen AG March 2000 - April 2006
Skills
Automotive, German, Product Development, Engineering, Manufacturing, Problem Solving, Program Management, Product Strategy, Strategic Planning, Cost Reduction, Vehicles, Project Planning, Team Leadership, R&D, Testing, Engineering Management, Product Management
Education
Friedrich-Alexander-Universität Erlangen-Nürnberg 1994 — 2000
Dipl.-Ing. / MS Mechanical Engineering
Volkswagen of America, Inc December 2013 - Present
Volkswagen Group of America January 2012 - Present
Volkswagen of America May 2009 - Present
Volkswagen of America January 2008 - Present
Volkswagen Group of America 2006 - Present
Mazda North American Operations 1994 - 2006
Skills
Sales, Team Building, Leadership, Strategy, Operations Management, Sales Management, Automotive Aftermarket, Sales Operations, Vehicles, Customer Satisfaction, Automotive, Management, Marketing, Profit, Forecasting, Parts, Customer Retention, Strategic Planning, New Business Development, Budgets, P&L Management
Education
Washington University in St. Louis - Olin Business School 1999 — 2001
MBA, Accounting
The University of Texas at Austin - The Red McCombs School of Business 1986 — 1990
Bachelor's Degree, Accounting and Finance
Toyota Motor Corporation December 2014 - Present
Toyota October 2013 - Present
Volkswagen of America July 2010 - September 2013
BUSINESS SYSTEMS TECHNOLOGIES August 1997 - June 2009
Tennplasco 2007 - 2008
DEL-MET Inc April 1994 - August 1997
Del-Met April 1994 - August 1997
DJ, Inc. December 1991 - March 1993
NASHVILLE PLASTIC PRODUCTS Inc April 1990 - December 1991
Nashville Plastic Products April 1987 - December 1991
Skills
Lean Manufacturing, Quality Control, FMEA, Automotive, Inventory Management, Continuous Improvement, Microsoft Excel, SPC, 5S, ISO, Training, Operations Management, Purchasing, Customer Service, Consulting, PPAP, Injection Molding, Supplier Quality, Kaizen, Quality System, DFMEA, Manufacturing, JIT, Plastics, APQP, TS16949, Quality Assurance, Supply Management, Kanban, Program Management, Quality Auditing, Iso 9000, Poka Yoke, Minitab, Value Stream Mapping, Root Cause Analysis, ISO 14001, Toyota Production System, TQM, Stamping, Manufacturing..., Manufacturing..., 5 Why, Industrial Engineering, Engineering, Product Development, TPM, Process Capability, Quality Management, ISO/TS 16949
Education
Univeristy of Phoenix-Nashville
MBA, Business Administration and Management, General
University of Phoenix-Nashville Campus 2007 — 2008
BS, Business Managment
Tennessee State Unversity Night School 1987 — 1991
None, ; Industrial and Mechanical Engineering; Mechanical Engineering; Industrial Engineering
Pearl Senior High 1974 — 1979
High School, High School/Secondary Diploma Programs
Charlotte Park Elementary
Tennessee Technological University
Trailblazer Studios December 2001 - Present
Currency Systems International January 1999 - July 2001
Lyrick Corporation April 1994 - December 1998
Currency Systems International July 1992 - March 1994
Lyrick Corporation August 1991 - June 1992
Valeo January 1990 - January 1991
Volkswagen of America February 1979 - December 1989
Janz & Knight, CPA July 1976 - January 1979
American Motors Corporation August 1975 - June 1976
Skills
Film, Integrated Marketing, Storytelling, Editing, Sound, Publishing, Mergers, Entertainment, Final Cut Pro, Licensing, Video, Video Production, Animation, Theatre, Broadcast, Post Production, Advertising, Producing, Music, Marketing Communications, Business Strategy, Television, Public Speaking
Education
University of Detroit 1980 — 1981
Evening MBA Program
University of Michigan-Dearborn 1973 — 1975
BBA, Accounting
University of Michigan 1971 — 1973
Liberal Arts
Franklin High School, Livonia MI 1968 — 1971
High School, College Prep
Volkswagen Group of America, Inc. June 2000 - Present
Volkswagen 2000 - Present
Volkswagen of America 2000 - Present
CSC Healthcare 1993 - 1999
CSC Healthcare Systems 1993 - 1996
Skills
Quality Assurance, Process Improvement, Visio, Software Documentation, Quality Management
Education
Michigan Technological University 1983 — 1990
B.S., M.S., Technical Communication
Volkswagen of America January 2012 - Present
Audi of America September 2007 - December 2011
Rimini Pirates May 1999 - October 2003
Education
University of Detroit Mercy 1994 — 1999
Bachelor of Science (B.S.)
Automotive Consultant Association 1989 - Present
Volkswagen of America 2004 - 2008
Resource Automotive 2004 - 2008
Chrysler CustomerOne 1993 - 1998
Skills
Automotive, Parts, Customer Satisfaction, Retail, Negotiation, Customer Relations, Process Improvement, Wholesale, Automobile, Hiring, Management Consulting, Profitability, New Business Development
Education
Stonehill College 1976 — 1981
Business, Management, Marketing, and Related Support Services
JWU Providence, RI
GP Strategies Corporation June 2014 - Present
Volkswagen of America March 2007 - May 2014
Volkswagen Group of America March 2007 - May 2014
VW Credit, Inc. June 2006 - March 2007
Volkswagen Credit June 1998 - March 2007
VW Credit, Inc. December 1997 - March 2007
VW Credit, Inc October 2004 - June 2006
VW Credit, Inc. 2004 - 2005
VW Credit, Inc January 2004 - October 2004
VW Credit, Inc June 2003 - December 2003
Skills
Marketing, Training, Automobile, Human Resources, Leadership, Management, Automotive, Customer Retention, Customer Service, Sales, Coaching, Process Improvement, Call Center, Analysis, Call Centers, Customer Satisfaction, Vehicles, Negotiation, Profit, Budgets
Education
Mount Vernon Nazarene University 1994 — 1998
Bachelor of Arts Degree, Communication, minor Spanish
Mount Vernon Nazarene University 1994 — 1998
Bachelor's degree, Communication
Mount Vernon Nazarene University 1994 — 1998
Bacehlor's of Arts, Communication
Volkswagen of America February 2008 - September 2009
Volkswagen of America April 2005 - February 2008
Volkswagen of America March 1999 - April 2005
Volkswagen of America March 1995 - March 1999
Audi of America December 1988 - March 1995
Lincoln Technical Institute September 1984 - November 1988
US Army June 1981 - June 1983
Skills
Vehicles, Sales, Dealer Management, Automotive, Automotive Aftermarket, Sales Operations, Customer Satisfaction, Strategy, Automobile, Sales Process, Dealers, Customer Retention, Parts, Sales Management, Pricing
Education
University of Maryland College Park 1979 — 1980
Volkswagen of America March 2005 - Present
BBDO Detroit March 2000 - December 2003
Sandy Corporation March 1995 - August 2000
MetLife Consulting Services 1989 - 1995
General Motors (Buick Motor Division) May 1985 - August 1989
Skills
Training, Performance Improvement, Process Improvement, Leadership, Proposal Writing, Project Management, Business Process..., Automobile, Coaching, Continuous Improvement, Government, Management Consulting, Management, Account Management, Budgets, Sales, Team Leadership, Product Development, Customer Satisfaction, Automotive, Negotiation, Marketing Strategy, Leadership Development, Strategy, Marketing, Vehicles, Strategic Planning, Business Analysis, Vendor Management, Competitive Analysis, Event Planning, Workshop Facilitation, Sales Management, Marketing Communications, Performance Management, Time Management, Customer Retention, Customer Service, Change Management, Business Strategy, Program Management, Software Documentation, Consulting, Integrated Marketing, Teamwork, Forecasting, New Business Development, Business Planning, Accounting, Profit
Education
Oakland University 1990 — 1994
MBA, Information Technology and Marketing
Oakland University 1982 — 1984
MA, Counseling
Michigan State University 1976 — 1980
BA, Psychology
Purol's Painting 2007 - Present
Retail Process Engineering 2005 - 2007
Frank's Nursery & Craft 2004 - 2004
Frank's Nursery & Crafts 2004 - 2004
Franks Nursery and Crafts 1985 - 2004
Frank's Nursey & Crafts 1985 - 2004
Volkswagen of America 1978 - 1985
Education
Michigan State University 1973 — 1975
BA, Operations Management - College of Business
Allegra Network May 2009 - Present
COMMPLUS Marketing and Communications 2006 - 2009
Aspen Marketing Services 2004 - 2006
TMG Sports Marketing 2003 - 2004
Berline 1998 - 2003
CommPlus Marketing & Communications 1989 - 1998
Volkswagen of America 1983 - 1989
Education
Michigan State University 1969 — 1974
B.A., Advertising
Volkswagen of America March 2010 - Present
Volkswagen of America April 2005 - March 2010
Zimbrick Inc. March 1993 - April 2005
Skills
Customer Satisfaction, Automotive, Vehicles, Automobile, Automotive Repair, Team Building, Powertrain, Continuous Improvement, Warranty, Automotive Engineering, ASE Certified, PowerPoint, Management, Instructional Design, Suspension, Leadership, Training, Automotive Aftermarket, Profit, HEV, Technical Training, Parts, Automotive Electronics, Employee Training, Instructor-led Training, Training Delivery, Brake, Quality Management, Motorsports, Mechanics, Customer Retention, Fleet Management, Aftersales, Sales Process, Root Cause Analysis, Coaching, E-Learning, Diesel Engine, Automotive Design, Dealers, Automotive Parts, Racing, Dealer Management, Dealer Operations, Steering, Chassis, Cross-functional Team..., Blended Learning, On-board Diagnostics, Leadership Development
Education
Universal Technical Institute of Illinois Inc 1992 — 1993
Automotive Technology, Automotive
Quest Diagnostics Health & Wellness Services August 2014 - Present
ISUS September 2011 - Present
Sophisticakes Cupcakerie May 2012 - May 2014
Staff-Trexx October 2008 - November 2013
Urban Science/ChannelVantage October 2007 - October 2008
Volkswagen of America February 2006 - October 2007
MORPACE International January 2005 - February 2006
Skills
Social Media, Baking, Language Teaching, Administrative..., Facebook, Twitter, Customer Service, French, Project Management, Event Management, Social Media Marketing, Research, SMO, Social Networking, Public Speaking, Marketing, Editing, Budgets, Account Management, Management, Microsoft Excel, Blogging, Proofreading, PowerPoint, Market Research, English, Advertising, Business Planning, Online Marketing, Microsoft Office, Negotiation, Contract Negotiation, Public Relations, Analysis, Teamwork, Web Design, Team Building, Photoshop, Copy Editing, Spanish, Teaching, Training, HTML, Graphic Design, Organizational..., Sales, Marketing Communications, Microsoft Word, Outlook, Entrepreneurship
Education
Université Michel de Montaigne (Bordeaux 3) 2012 — 2014
DELF
University of Michigan 1998 — 2003
BBA
Harrison High School
Faurecia - Interior Systems May 2012 - Present
University of Pittsburgh Medical Center (UPMC) June 2009 - March 2012
K&L Gates August 2010 - November 2011
Faurecia Automotive Seating July 2007 - May 2009
Volkswagen of America December 2005 - August 2006
Skills
Full Life Cycle..., Training and..., Employee Relations, Policy Compliance, Performance Management, HRIS, Project Management, College Recruiting, Social Networking, Talent Management, Talent Acquisition, HR Analytics, HR Generalist, HR Policies, HR Consulting, Oracle HR, Onboarding, Compensation, Training, Recruiting, Human Resources
Education
Oakland University
BS, Human Resource Development - Minor: Labor & Employment Studies
TRW Automotive April 1988 - June 2008
TRW Vehicle Safety Systems 1988 - 2008
TRW 1988 - 2008
Volkswagen of America July 1983 - April 1988
Rockwell Internation May 1982 - July 1983
Skills
Six Sigma, Project Management, Product Development, Leadership, Engineering, Lean Manufacturing, Testing, Root Cause Analysis, CRM, Quality Assurance, Manufacturing, Automotive, Program Management, Cross-functional Team..., Continuous Improvement, Management, Product Design, Vehicles, APQP, Engineering Management, Troubleshooting, FMEA, Kaizen, Supply Chain
Education
Michigan State University 1974 — 1976
BS, Biology
Lakeview High School 1969 — 1972
NORMA Group December 2013 - Present
TAG - Truck Accessories Group, LLC November 2011 - August 2013
zipLogix August 2007 - November 2011
Cobasys (now Bosch) March 2006 - August 2007
Macomb Community College January 2002 - December 2003
TI Automotive December 1995 - November 2001
Volkswagen of America May 1979 - December 1995
Skills
Automotive, Product Development, Product Launch, Strategic Planning, Advertising, Competitive Analysis, B2B, New Business Development, Negotiation, Marketing, Business Planning, Marketing Strategy, Program Management, Lean Manufacturing, Account Management, Team Building, Market Planning, Project Planning, Supply Chain Management, Team Leadership, Sales Management, Operations Management, Marketing Communications, Manufacturing, Contract Negotiation, Management, Start-ups, Pricing, Six Sigma, Cross-functional Team..., Selling, Purchasing, Online Marketing, Product Management, Strategy, Leadership, Product Marketing, Sales, Business Development, Business Strategy, Sales Operations, Forecasting, Trade Shows, Marketing Management, Market Analysis, Strategic Partnerships, Lead Generation, P&L Management, Market Research, CRM
Education
Siena Heights University 1986 — 1991
BA, International Business
General Motors July 2013 - Present
Aerotek July 2012 - Present
Michigan State University September 2009 - May 2012
Volkswagen of America February 2008 - October 2008
Skills
Matlab, Automobile, Microsoft Office, Data Analysis, Engineering, Product Development, Root Cause Analysis, Microsoft Excel, Automotive, DFMEA
Education
Michigan State University 2006 — 2012
Materials Science Engineering with a concentration in Biomaterials, Engineering, 3.0
Forest Hills High School 2002 — 2006
High school diploma, High School/Secondary Diplomas and Certificates
FANUC America Corporation August 2015 - Present
FANUC America Corporation April 2007 - Present
Su-Dan Corp. April 2003 - April 2007
Volkswagen of America May 2001 - December 2002
Skills
Purchasing, Lean Manufacturing, Manufacturing, Global Sourcing, MRP, Continuous Improvement, Procurement, Supply Chain Management, Supply Chain, Automotive, Materials Management, Material Handling, Six Sigma, Inventory Management, Product Development
Education
Michigan State University 1999 — 2003
Bachelor of Arts (B.A.), Logistics, Materials, and Supply Chain Management
Audi of America January 2014 - Present
Audi of America August 2010 - Present
Volkswagen of America September 2009 - August 2010
Harman/Becker Automotive Systems September 2006 - September 2009
The Paslin Company September 2004 - September 2006
Skills
Access, Warranty, Automotive Electronics, Manufacturing, Vehicles, Robotics, Electronics, Automotive Engineering, Automation, Infotainment, Supplier Quality, Electrical Engineering, Quality Management, Microsoft Office, Automobile, Automotive, Continuous Improvement, FMEA, Lean Manufacturing, Manufacturing..., Parts, Powertrain, Product Development, Root Cause Analysis, Testing, Troubleshooting, Engineering
Education
University of Michigan 1998 — 2003
BSEE, Electrical Engineering
Detroit Catholic Central 1994 — 1998
Piston Group LLC April 2011 - Present
ITS - Innovative Testing Solutions December 2010 - April 2011
Sachs Automotive of America June 1995 - February 2009
ZF Sachs Automotive 1995 - 2009
ZF Sachs Automotive of America 1995 - 2009
Mannesmann Sachs Automotive 1995 - 2009
Volkswagen of America 1983 - 1994
Skills
Lean Manufacturing, Management, Purchasing, Event Planning, Networking, Sales, Automotive, Process Improvement, Continuous Improvement, Testing, Engineering
Education
Oakland Community College 1995 — 1995
Certificate, Information Systems
General Motors March 1985 - Present
Engineering Technology (ENTECH) 1984 - 1985
Volkswagen of America 1977 - 1984
Detroit Industrial Engineering (DIE) 1976 - 1977
Education
Philpot School of Automotive Body Design 1981 — 1982
Automotive Design
Batavia School of Drafting 1979 — 1980
Automotive Design
Macomb Community College 1975 — 1977
Automotive, Engineering
JPMorgan Chase May 2007 - September 2012
Bear Stearns & Co. May 1987 - June 2008
Port Authority of New York and New Jersey November 1986 - May 1987
Morgan Guaranty Trust Co. April 1981 - November 1986
Beecham Products, Inc. October 1980 - April 1981
Volkswagen of America April 1978 - April 1981
Clark O’Neill, Inc. November 1972 - April 1978
Skills
Unix, TCP/IP, JCL, Data Center, System Administration, Mainframe, COBOL, Operating Systems, Troubleshooting, IBM Mainframe, MVS, Servers, Software Documentation, TSO, IT Management, Unix Shell Scripting, Virtualization, SDLC, Solaris, FTP, Perl, DNS, Switches, System Deployment, ITIL, Technical Support, IT Operations, Routers, Infrastructure, Disaster Recovery, Software Development, VMware, Network Engineering, Red Hat Linux, Databases, SQL, Visio, Integration, BMC Remedy, Networking
Education
St. Elizebeth College 2001 — 2004
Certificcate, Diaconate
Saint Peter's University 1972 — 1974
NA, Computer Science
High School 1965 — 1969
NA, Technical
Encore Dermatology, Inc June 2015 - Present
Allergan Pharmaceuticals May 1999 - April 2015
Allergan Pharmaceuticals 2000 - 2002
Dermik Labs March 1993 - August 1999
Herbert Labs a division of Allergan 1990 - 1993
Range Rover of North America 1986 - 1990
Volkswagen of America 1978 - 1986
Skills
Pharmaceutical Sales, Managed Care, Sales Force Development, Pharmaceutical Industry, Dermatology, Product Launch, Urology, Selling Skills, Sales Management, Sales Effectiveness, Sales, Hospital Sales, Sales Operations, Sales Presentations, Selling, Management, Medical Devices
Education
Slippery Rock University of Pennsylvania 1973 — 1977
BS, Education
Xede Consulting Group February 2010 - Present
R L Polk November 2009 - January 2010
Entertainment Publications October 2007 - May 2009
Volkswagen of America March 2006 - October 2007
Xede Consulting Group December 2004 - October 2007
Dana Corporation September 2005 - January 2006
GMACi January 2005 - September 2005
EDS, an HP Company April 1995 - December 2004
General Motors December 2003 - November 2004
Education
University of Detroit Mercy
MBA
University of Detroit Mercy
BS, Marketing
Warner Bros. Studios September 2008 - Present
Hilton Hotels Corporation October 2007 - September 2008
The Walt Disney Company January 2006 - October 2007
Walt Disney Internet Group January 2006 - October 2007
Volkswagen of America April 2002 - January 2006
Volkswagen of America April 2002 - January 2006
Wolters Kluwer January 2000 - April 2002
General Motors October 1997 - October 1999
Education
Wayne State University 2000 — 2001
MA, Dispute Resolution/Legal Negotiation
Oakland University 1992 — 1996
BS, HRD/Training & Development
Oakland University
ABA Paralegal Training
CDK Global October 2014 - Present
ADP Dealer Services November 2006 - October 2014
ADP Dealer Services June 2004 - October 2006
Apriso October 1999 - February 2004
ADP Dealer Services September 1995 - September 1999
ADP Dealer Services July 1994 - September 1995
Volkswagen of America November 1982 - June 1994
Silver's Office Supply September 1975 - October 1982
Skills
Business Development, PMP, SaaS, Cross-functional Team..., Mergers & Acquisitions, Acquisition Integration, International Project..., Corporate Development, Due Diligence, PMO, Business Process..., ERP, International Business, Strategic Planning, Enterprise Software, Program Management, Software Project..., Product Management, Business Intelligence, Business Analysis, Software Development, Requirements Analysis
Education
University of Detroit Mercy
MBA program: completed 1/3 a while ago
Wayne State University
Bachelor of Science, Computer Science
Volkswagen of America December 2009 - Present
Continental Teves May 2007 - June 2008
American Greetings March 2005 - August 2006
TI Automotive September 1996 - November 2004
Education
Tusculum College 2003 — 2004
Bachelor, Organizational Management
Northeast State Techinal Community College 1989 — 1991
2 Associate Degrees, Management and Finance
Ferrari North America 2012 - Present
Volkswagen of America June 2011 - August 2012
Wachovia, A Wells Fargo Company 2008 - 2010
Skills
Sales, Sales Management, Account Management, Customer Service, Strategic Planning, Marketing, New Business Development, Marketing Strategy, Customer Satisfaction, B2B, Negotiation, Microsoft Excel, Pricing, Team Building, Microsoft Office, Automotive, CRM, Social Media Marketing, Inventory Management, Lead Generation, Customer Retention, Direct Sales, Sales Operations, Business Strategy, Business Planning
Education
Rutgers, The State University of New Jersey-New Brunswick 1997 — 2001
Bachelors, Communications
Rutgers University-New Brunswick
Bachelor of Arts (B.A.)
Chevron June 2008 - Present
Chevron Pipeline Company August 2006 - Present
Chevron Pipeline August 2006 - June 2008
Volkswagen of America August 2004 - July 2006
Education
Universal Technical Institute of Texas Inc 2003 — 2004
Associate's degree, Automotive Engineering
Klein Oak High School 1998 — 2002
Diploma, Computer Science
Ford Motor January 2001 - Present
Zion Community Enrichment Center 2001 - 2011
Volkswagen of America 1989 - 1991
Education
University of Detroit Mercy 2003 — 2005
MS, Computer Science
Marygrove College 1984 — 1988
BS, Computer Science
Macomb County Workforce Development Board February 2009 - October 2009
Volkswagen Of America December 2003 - January 2006
Macomb Community College September 2002 - December 2005
Education
Macomb Community College Continuing Education and the ADRC 2009 — 2010
Certificate, Mediation and Arbitration
Newport University 2000 — 2001
BBA, Accounting and Business Management, Macro and Micro-Economics, Business Decisions Making
Cambridge International college (CIC) & BCPM (Jersey, UK) 1998 — 1999
Associate of Sciences, Accounting, Bookkeping, Economics, Business Management
Batesville Casket Company April 2007 - Present
Volkswagen of America July 2000 - March 2007
Batesville Casket Company October 1988 - July 2000
Volkswagen Of America August 1978 - September 1988
Skills
Lean Manufacturing, Continuous Improvement, Kaizen, Manufacturing, Value Stream Mapping, 5S, Product Development, Toyota Production System, Automotive, Cross-functional Team..., Supply Chain Management, APQP, TPM, SPC, Kanban, Supply Chain, JIT, Process Improvement, Root Cause Analysis, Quality Management, Manufacturing..., ISO, DMAIC, Six Sigma, FMEA
Education
Slippery Rock University of Pennsylvania 1969 — 1973
BE, Health and Physical Education
HealthPlus of Michigan March 2014 - Present
Ross Mortgage Corporation November 2001 - March 2014
Resources Connection June 2001 - November 2001
Maxim Group May 2000 - June 2001
Mercy Information Systems February 1995 - May 2000
SelectCare August 1993 - February 1995
Volkswagen of America January 1990 - August 1993
Compuware January 1989 - January 1990
Skills
C#, Microsoft SQL Server, IT Management, SQL, Program Management, Oracle, ASP.NET MVC, SQL Server, .NET, HTML5, jQuery, JavaScript, CSS, ASP.NET, Web Development, Active Directory, Windows, Virtualization, Application Development, Databases, IIS, Visual Basic, Visual Studio, Requirements Analysis, Business Analysis, VB.NET, Hyper-V, VMware, PL/SQL, SDLC, OOP
Education
Oakland University 1982 — 1986
Bachelor of Science, Management Information Systems
Seacoast Volkswagen October 2013 - Present
Seacoast Volkswagen June 2012 - October 2013
Moore GMC Truck November 2011 - August 2012
Minuteman Volkswagen May 2008 - November 2011
Volkswagen of America December 1993 - May 2008
Skills
Automotive, Process Improvement, Automotive Aftermarket, Account Management, B2B, Management, Customer Retention, Dealers, CRM, Parts, Strategic Planning, Business Process..., Forecasting, Sales Process, Sales, Purchasing, Business Development, Sales Operations, Competitive Analysis, Marketing Strategy, Inventory Management, Warranty, Cross-functional Team..., Key Account Management, Marketing Management, Selling, Retail, Automotive Engineering, P&L Management, Market Planning, Team Leadership, Powertrain, Marketing, Manufacturing, Direct Sales, Business Strategy, Dealer Network...
Education
Salem State College
Bachelor of Science (B.S.), Geography/Urban Planning
Northern Essex Community College
Associate of Science (A.S.), Civil Engineering
Finance & Insurance December 2008 - Present
Credit Acceptance Corporation December 2008 - Present
ACE Property Preservation July 2007 - December 2008
GMAC Mortgage April 2005 - July 2007
Volkswagen of America May 2001 - April 2004
Skills
Credit Insurance, Insurance, Credit Risk, Credit, Financial Analysis, Risk Management, Finance
Education
University of Michigan-Flint 2010 — 2012
Master of Business Administration (MBA), Finance, General
University of Michigan
Masters, Business Administration; Finance
Oakland University
Bachelors Degree, Management Information Systems
Oakland University
Management Information Systems
Volkswagen of America October 2014 - Present
Volvo Group Trucks Technology November 2010 - September 2014
Noramtec Consultants December 2004 - October 2010
Skills
Powertrain, Automotive Engineering, Automotive, Mechanical Engineering, Vehicles, Engineering, Internal Combustion..., Continuous Improvement, Component Testing, ATI Vision, Product Development, Service Implementation, Calibration, Functional Verification
Education
The George Washington University
Bachelor of Science (B.S.), Mechanical Engineering
Montgomery College
Associate of Arts and Sciences (A.A.S.), Automotive Technology
Flow Automotive Companies October 2013 - Present
Volkswagen/Audi Credit August 2012 - August 2013
Volkswagen of America March 2007 - July 2012
Skills
Automobile, Sales Operations, Process Improvement, Automotive, Vehicles, Sales Management, Customer Satisfaction, Automotive Aftermarket, Continuous Improvement, Customer Retention, Pricing, Profit, Purchasing, Sales Process
Education
Northwest Missouri State University 1971 — 1974
Bachelor's degree, Business Administration and Management, General
Volkswagen of Santa Fe April 1985 - Present
Dave McGary Studio June 1983 - June 1984
Volkswagen of America September 1978 - April 1982
Skills
vw auto repair, Welding, Electricians, Training
Education
Northern Illinois University 1970 — 1974
Required Humanities and courses of interest. Technical Drafting, Electronic Theory, Architecture