Xerox/ACS Company
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Xerox/ACS Employees
Xerox/ACS March 2010 - Present
Nationwide Insurance March 1993 - February 2010
Skills
Access, Insurance, Claim, Commercial Insurance, Customer Service, Liability, Property & Casualty..., Health Insurance, Life Insurance, General Insurance, Employee Benefits, Underwriting, Call Centers, Process Improvement
Education
Houghton College
Wells Fargo March 2015 - Present
Everest University Online November 2012 - April 2015
Corinthian Colleges, Inc./Zenith Education Group August 2010 - July 2013
Xerox/ACS August 2002 - March 2010
Pitney Bowes July 1996 - August 2002
Northrop Grumman Guidance and Electronics Company, Inc. April 1990 - July 1996
Skills
Project Management, Management, Visio, Quality Assurance, Strategy, Business Intelligence, Analysis, Program Management, Leadership, Business Process, Business Analysis, Software Documentation, Project Planning, Contract Negotiation, Access, Budgets, Data Analysis, Vendor Management, Marketing, SDLC, Training, Team Building, Integration, IT Management, Customer Service, Contract Management, Proposal Writing, MS Project, Strategic Planning, Sales Management, Telecommunications, Salesforce.com, Business Development, Organizational..., Recruiting, Business Strategy
Education
University of Phoenix 2000 — 2002
Masters
University of Phoenix 1992 — 1995
Bachelor of Science
University of Phoenix 1992 — 1993
Certification
Regina Caeli High School
HS Diploma
IBEX Global June 2014 - Present
Origami Owl February 2013 - Present
NEXlink Communications Group Inc June 2014 - June 2014
Speedy Stop January 2014 - April 2014
Xerox/ACS May 2012 - July 2012
Love's Travel Stops August 2010 - April 2012
Skills
Inventory Management, Cash Register, Inventory Control, Loss Prevention, Retail, Customer Service, Phone Etiquette, POS, 10 Key, Data Entry, Store Management, Sales, Leadership, Event Planning, Customer Satisfaction, Profit, Time Management, Microsoft Word, Training, Teamwork, Cashiering, Retail Sales, Social Networking, Social Media
Education
SJVC Bakersfield 2007 — 2010
Associate of Arts and Sciences (A.A.S.), Clinical Adminstrative Medical Assisting
San Joaquin Valley College-Bakersfield 2007 — 2010
Associate of Science (AS), Clinical Administrative Medical Assisting, Graduate
Various March 2014 - Present
Xerox/ACS September 2013 - March 2014
Imagenet LLC June 2012 - January 2013
Schryver Medical February 2008 - July 2010
Veterns Affairs Medical Center December 2007 - January 2008
Delivery Express May 2007 - December 2007
Princess Cruises May 2007 - December 2007
Plovie Law Firm P.S. May 2005 - January 2006
Skills
Data Entry, Time Management, Front Office, Windows, HIPAA, Microsoft Word, Document Management, Microsoft Office, 10 Key, Fax, Scanners, Teamwork, Phone Etiquette, Telephone Skills, Customer Satisfaction, Receptionist Duties, Appointment Scheduling, Customer Service, Travel Management, Travel Planning, Hospitality, Reservation, Hotel Booking, Tourism, Leisure, Sabre, Call Center, Call Centers
Education
Pima Medical Institute-Renton 2010 — 2011
Medical/Clinical Assistant
Pima Medical Institute-Seattle 2007 — 2008
Certificate, Phlebotomy
Bryant & Stratton-Buffalo 2000 — 2002
Information Technology
Kroger June 2013 - Present
Banfield Pet Hospital August 2012 - May 2013
Netflix May 2011 - February 2012
Xerox/ACS May 2009 - April 2011
ACS January 2008 - May 2009
Convergys June 2006 - August 2007
Sitel October 2000 - June 2006
Skills
Call Center, Logistics, Team Leadership, Workforce Management, Management, Employee Engagement, Customer Service, Process Improvement, XP, Team Management, Customer Satisfaction, Continuous Improvement, Outsourcing, Team Building, Vendor Management, Performance Management, Contact Centers, Operations Management, Customer Experience, Time Management, Call Centers, Employee Benefits, Service Delivery, Microsoft Office, Coaching, Employee Relations, Leadership, Quality Assurance, Recruiting, Training
Education
Portland State University - School of Business 1997 — 1998
Business Management
Portland Community College 1995 — 1997
General Studies
Capgemini January 2012 - Present
Xerox/ACS 2009 - 2012
The Planet 2007 - 2009
Infocrossing (now a Wipro Company) 2004 - 2007
(i) Structure (a Level 3 Communications Company) 2001 - 2004
Allied Riser Communications 1999 - 2001
Pagenet 1996 - 1999
Pro Staff 1994 - 1996
Sprint 1989 - 1994
Education
Oklahoma State University 1975 — 1980
Management Science & Computer Systems
Home Decor Lady October 2005 - Present
Sears Holdings Corporation November 2010 - August 2013
Kohl's Department Stores 2013 - 2013
Xerox/ACS October 2005 - July 2010
International Beauty Schools January 2001 - March 2004
Skills
Retail, Merchandising, Visual Merchandising, Store Management, Loss Prevention, Retail Sales, Customer Service, Cashiering, Inventory Management, Inventory Control, Store Operations, Sales, Profit, Planograms, Customer Satisfaction, Training, Management, Sales Management, Team Building, Team Leadership, Problem Solving, Marketing, Time Management, Leadership
Education
Allegany College of Maryland
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Computer Learning Centers
Bachelor of Science (BS), Computer Programming, Specific Applications/ Computer Operations
Stratford University
Certification, Medical Administrative/Executive Assistant and Medical Secretary
Stratford University
Certification, Medical Coding/Billing
Time Warner Cable April 2015 - Present
Xerox/ACS April 2014 - March 2015
Belk November 2011 - January 2014
NCCU November 2011 - July 2013
Sam's Club June 2004 - April 2011
Follett Higher Education Group July 2003 - May 2004
Skills
Cashiering, Customer Service, PowerPoint, Microsoft Office, Telephone Skills, Microsoft Word, Microsoft Excel, Inventory Management, Outlook, Retail, Retail Sales, Merchandising, Teamwork, Visual Merchandising, Customer Satisfaction, Inventory Control, Sales, Software Documentation, Process Improvement, Filing, Cash Register, Customer Experience, Phone Etiquette, Fax, Access, Leadership
Education
North Carolina Central University 2010 — 2013
Bachelor of Science, Biology
Keais Records Retrieval December 2014 - Present
Xerox/ACS June 2013 - Present
Target March 2014 - 2014
Skills
Public Speaking, Humanities, Speech Communications, Storytelling, Theatre, Arts, Leadership, Data Entry, Professional Mentoring, Project Management, Technical Support, Customer Service, Leadership Development, Customer Satisfaction, Customer Retention, Proficient Typing Skills, Membership Relations, Membership, Facebook, Cross-functional Team..., Sales Management, Microsoft Office, Open Office, Networking, Creative Writing, Training, Photography, Playwriting, PowerPoint, Social Media, Microsoft Excel, Event Planning, Research, Microsoft Word
Education
University of Houston-Downtown 2012 — 2014
Bachelor of Arts (BA), Humanities
Trinity Valley Community College 2009 — 2012
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
Lon Morris College 2011 — 2011
Sociology
Plano East Senior High School 2006 — 2008
High School, Honors/Regents High School/Secondary Diploma Program
Towers Watson March 2014 - Present
Xerox/ACS November 1999 - February 2014
GE Financial January 1999 - November 2000
Colonial Penn Insurance October 1997 - December 1998
Colonial Penn Insurance January 1992 - October 1997
Colonial Penn Insurance September 1990 - December 1991
Skills
Systems Analysis, Requirements Analysis, Crystal Reports, COBOL, Microsoft SQL Server, SQL, SharePoint, Data Warehousing, Requirements Gathering, Oracle, Windows Server, PL/SQL
Education
Temple University 1984 — 1988
BS, Business Administration Marketing /Human Resources
North East Catholic High School 1979 — 1983
Kelly Educational Staffing Services April 2013 - Present
Xerox/ACS September 2012 - April 2013
McGraw-Hill March 2012 - June 2012
Amazon November 2011 - January 2012
Alorica May 2010 - August 2010
Indiana State University January 2009 - May 2009
Indiana State University September 2008 - May 2009
M & B Logistics September 2005 - March 2007
United States Postal Service January 2005 - July 2005
First Financial Bank NA July 2003 - July 2004
Skills
Communication Specialist, Social Media, Public Relations, Microsoft Office, Customer Service, Public Speaking, Event Planning, Leadership, Microsoft Excel, Program Management, Social Networking, Marketing Strategy, Fundraising, Marketing, Human Resources
Education
Indiana State University 2005 — 2011
Master of Arts (M.A.), communicatiom
terre haute north vigo h.s. 1999 — 2002
High School Diploma, Public Relations, Advertising, and Applied Communication
ASIG October 2012 - Present
STERLING FIBERARTS January 2005 - Present
Xerox/ACS February 2012 - August 2012
DELTA AIRLINES June 2011 - January 2012
AMERITECH/SBC 1999 - October 2005
Vogue Fabrics 1996 - 1999
Skills
Training, Art, Sewing, Management, Time Management, Painting, Customer Service, Photography, Textiles, Mixed Media, Troubleshooting, Project Planning, Handmade Jewelry, Dyeing, Payroll
Education
International Academy of Merchandising and Design 1997 — 1998
Fashion/Apparel Design
Northern Illinois University 1991 — 1994
Bloom Township High School 1987 — 1991
diploma
Xerox/ACS October 2007 - September 2011
Peace Lutheran Preschool October 2006 - May 2007
Affiliated Computer Serices (ACS) October 2003 - October 2005
Arthur Andersen Business Consulting 1999 - 2002
Apollo Education Group 1998 - 1999
Education
Northern Arizona University 1992 — 1997
Bachelor of Business Administration (B.B.A.), Finance, General
Wal-Mart May 2013 - February 2015
Xerox/ACS May 2012 - May 2013
Xerox/ACS October 2010 - May 2012
Sheltering Wings June 2010 - August 2010
Marion County Prosecutor's Office May 2007 - June 2010
Marion County Prosecutor's Office May 2000 - April 2006
Marion County Prosecutor's Office July 1997 - May 2000
Indianapolis Police Department March 1994 - July 1997
Skills
Customer Service, Microsoft Office, Microsoft Word, Public Speaking, Leadership, Data Entry, Team Building, Training, Outlook, Victim Services, Inventory Management, Community Outreach
Education
Ball State University 1969 — 1970
Mooresville Indiana 1959 — 1969
Rev MD Partners January 2015 - Present
Xerox/ACS October 2012 - July 2014
Robert Half Account Temps April 2012 - October 2012
Ajilon Pinstripe February 2012 - March 2012
FIRST BAPTIST CHURCH OF MESA July 2010 - January 2012
Affiliated Computer Service, Inc May 2000 - April 2009
Xerox Services 2000 - 2009
AZ western Star, LLC March 1996 - April 2000
Treasures of the Sea of Cortez April 1994 - February 1996
Skills
Recruiting, Account Reconciliation, Accounts Receivable, Accounts Payable, Financial Statements, Payroll, QuickBooks, Bank Reconciliation, Invoicing, Bookkeeping, General Ledger, Spreadsheets
Education
Mesa Community College 2004 — 2012
AA, Computer, and Accounting
Mesa Community College
Associates Degree, Applied Science, Business, Management; Accounting and Bookkeeping
southwest Academy of Technology
Diploma, Microcomputer Management/Computer Accounting
Hemet Unified School District July 2015 - Present
Daytrippingmom.com July 2007 - Present
Mission Middle School, Escondido Union School District October 2013 - June 2015
Xerox/ACS February 2005 - August 2013
AIG October 2000 - February 2005
Transamerica Occidental Life January 1998 - January 2000
Skills
Social Media Marketing, Social Networking, Blogging, Online Advertising, Facebook, Online Marketing, Copywriting, Travel, Media Relations, Strategic Communications, Digital Media, Editing, Content Development, Content Strategy, Email Marketing, Event Planning, Newsletters, Public Speaking, SEO, Social Media, Teaching, Training
Education
Azusa Pacific University 2012 — 2014
Master of Education (MEd), Digital Education
Azusa Pacific University 2012 — 2013
Credential, Special Education and Teaching
Cal State Fullerton 2010 — 2012
Bachelor of Arts Degree, Anthropology
Coastline Community College 2001 — 2010
Associate of Arts Degree, Social and Behavioral Sciences
Xerox/ACS January 2002 - Present
MeadWestvaco January 1999 - January 2002
Wright Patterson Air Force Base January 1986 - January 1999
Skills
Disaster Recovery, Servers, Lotus Notes, Lotus Domino, Active Directory, Networking, Project Management, Software Documentation, IT Management, Network Administration, Microsoft Exchange, Security, Databases
Education
Sinclair Community College
Network Support Diploma
Miami-Jacobs College 1998 — 2000
Associate Degree, Information Technology
Vandalia Butler High School 1978 — 1982
High School Diploma
NTVI December 2008 - March 2010
TEKsystems February 2008 - December 2008
HP/Saber January 2007 - February 2008
Xerox/ACS September 2003 - December 2006
Avaya/Cotelligent September 2000 - May 2002
AT&T August 1989 - September 2000
Skills
Business Analysis, Process Improvement, Process Modeling, Requirements Analysis, Requirements Gathering, JAD, SDLC, Websphere Business..., Visio, Analysis, COBOL, DB2, SQL, Software Development, Six Sigma
Education
Villanova University 2010 — 2011
Business Analysis / Six Sigma
The Chubb Institute 1987 — 1988
Certificate, Computer Programming (Mainframe & Web Technologies)
Kean University 1981 — 1986
Bachelor of Science (B.S.), Management Sciences and Quantitative Methods
University of Delaware 1977 — 1980
Biology, General
City Credit Union September 2014 - Present
AIG July 2013 - July 2014
Xerox/ACS May 2006 - March 2013
INDEPENDENT CONTRACTOR POSITIONS September 2003 - May 2006
FFE Transportation Services 2001 - 2003
Texas Wesleyan University School of Law December 1996 - January 2000
Tandy Corporation September 1994 - December 1996
Skills
SharePoint, Process Improvement, Disaster Recovery, Vendor Management, Software Documentation, Lotus Notes, IT Management, Troubleshooting, Networking, CRM, Team Leadership, ITIL, Project Management, PMP, IT Service Management, Operations Management, Change Management, Visio, Call Center, Active Directory, Data Center, Service Delivery, System Administration, Servers, VMware, Cloud Computing, Cisco UCS, Call Centers
Education
Texas Tech University 1992 — 1994
Master's degree, Political Science and Government
Bradley University 1988 — 1992
Bachelor of Science (B.S.), Political Science and Government
Xerox/ACS September 2006 - April 2013
Colorado Technical University 1986 - 1990
Skills
Business Analysis
Education
Regis University
BS, Accounting
Ciber December 2013 - Present
AARP April 2012 - Present
TCCS HOA 2008 - 2013
Xerox\ACS March 2011 - March 2012
Jacobs Technology 2009 - 2011
Lockheed Martin Information Technology May 2006 - April 2009
DC Lottery 2004 - 2006
Skills
PMP, SDLC, Program Management, PMO, Project Portfolio..., CMMI, IT Strategy, Business Process..., Project Management, Requirements Analysis, Integration, SharePoint, Software Project..., Governance, Cross-functional Team..., ITIL, Vendor Management, Enterprise Architecture, Management, Process Improvement, Leadership
Education
University of Cincinnati College of Business 2002 — 2004
MBA, Information Systems, Management of Advanced Technology and Innivation
Xerox 2012 - Present
Xerox/ACS February 2007 - Present
CDI 2005 - 2007
Electronic Data Systems, an HP company 1981 - 2004
Electronic Data Systems 1981 - 2004
Skills
JCL, PL/1, TSO, MVS, Syncsort, IBM Utilities, IBM Mainframe, DB2, z/OS, ISPF, Disaster Recovery, CICS, IMS DB/DC, Endeavor, SPUFI, Mainframe, COBOL, VSAM, CMMI, SDLC, Requirements Gathering, Production Support, WebSphere MQ, ITIL
Education
University of Michigan-Flint
BS, Computer Science
AAH Investments May 2015 - Present
Xerox/ACS 2012 - Present
TNT Powerwash inc July 2012 - September 2012
AGI-Shorewood Packaging Co August 2010 - July 2012
Menards January 2008 - October 2008
Ray Envelope Co. December 2006 - January 2008
Checkers/Rally's November 2005 - December 2006
PEN Industries July 1995 - January 2001
General Motors Truck & Bus Gp April 1985 - March 1991
United States Air Force January 1982 - November 1984
Skills
Inventory Management, Customer Service, Food Packaging, Retail Packaging, Process Improvement, Operations Management, Supervisory Skills, Troubleshooting, Data Entry, Customer Satisfaction, Team Building, Outlook, Sales, Microsoft Word, Microsoft Excel, Materials Management, Account Management, Microsoft Office
Education
Grace College and Seminary 1997 — 2002
BS, Business/Organizational Management
Northwest High School 1973 — 1977
Diploma, College Prep
Lexington Clinic June 2012 - Present
Pacific Pulmonary Services February 2011 - June 2012
Neace Lukens August 2009 - February 2010
Xerox/ACS 2010 - 2010
Anthem February 2002 - July 2009
Gold Chip Insurance March 2000 - March 2001
Bluegrass Family Health April 1996 - March 2000
Skills
Team Building, Employee Benefits, Customer Service, Management, Insurance, Leadership, Public Speaking, Sales Operations, Analysis
Education
The Medical of Institue of Kentucky 2010 — 2011
Medical Billing and Coding, National Healthcare Association Certification
Radford University 1982 — 1984
MS, Counseling
Asbury College 1978 — 1982
BS, Social Science
Superior Health Plan Inc May 2014 - Present
Superior Health Plan Inc May 2013 - May 2014
Superior Health Plan Inc December 2012 - May 2013
HealthCare Support Staffing August 2012 - December 2012
Xerox/ACS August 2011 - August 2012
Simple Power January 2011 - May 2011
Coventry Health Care March 2009 - September 2010
Harte-Hanks, Inc October 2006 - January 2008
ResCare June 2002 - October 2006
Texas Department of Family and Protective Services January 2000 - February 2004
Skills
Call Center, Customer Service, Customer Experience, Technical Support, Project Management, Time Management, Call Centers, Windows, Leadership, Customer Satisfaction, CRM, Management, Process Improvement
Education
Austin Community College 2008 — 2009
N/A, Nursing
Xerox/ACS June 2013 - March 2015
Westaff June 2012 - November 2012
Hancock Holding Co. November 2010 - April 2012
Mid City Medical Clinic January 2008 - November 2010
ICF International March 2008 - May 2009
West Telemarketing November 2004 - February 2008
River West Medical Center January 2003 - January 2005
Skills
Data Entry, Training, SDLC, Software Documentation
Education
University of Phoenix 2011 — 2015
Bachelor of Science (BS), Business Administration, Management and Operations, 2.8
Louisiana Tech College-Baton Rouge Campus 2008 — 2010
Diploma/Certification, Cosmetology, 3.0
Xerox/ACS August 2013 - Present
MRI Network November 2012 - July 2013
CVS Pharmacy March 2004 - November 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, C++
Education
University of Houston
Bachelor of Science (BS), Pharmacy