Europ Assistance USA
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Europ Assistance USA Employees
Self-employed January 2010 - Present
Sweet Soul Cafe' & Lounge, LLC October 2011 - August 2012
Europ Assistance USA February 2006 - June 2011
Skills
Social Media, Public Relations, Marketing Communications, Social Media Marketing, Internet Entrepreneur, Motivational Speaking, Blogging, Customer Service, Sales Operations, Sales, Recruiting, Internet Recruiting
Education
Forestville High School
Shaw University
Europ Assistance USA September 2014 - Present
Kmart Corporation June 2013 - August 2013
AX Armani Exchange November 2012 - January 2013
Ameritech institute October 2010 - January 2011
Montgomery College January 2009 - January 2011
Skills
Customer Service, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Financial Analysis, Teamwork, Communication Skills, Sales, Written & Oral..., Outlook, Analysis, Access, English, Data Analysis, Team Leadership, Matlab, Spanish, Communication
Education
Temple University 2011 — 2014
Bachelor's Degree, Finance, General
Montgomery College 2008 — 2011
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
College Saint Viateur
Lycee Sainte Marie
ICM 2014 - Present
EA USA July 2007 - Present
Europ Assistance USA 2007 - 2014
Skills
Process Improvement, Account Management, Health Insurance, Team Building, Management, Customer Service, Insurance, New Business Development, Strategic Planning, Employee Benefits, Call Centers, Business Planning, Training, Business Strategy
Education
Minski Dzjaržauny Lingvistyèny Universitet 1997 — 1999
Masters, Lingustics
Minski Dzjaržauny Lingvistyèny Universitet 1989 — 1994
BS, Lingusictics
Europ Assistance USA September 2013 - Present
TSL Technology Marketing January 2013 - June 2013
Legal Sea Foods 2011 - 2013
The Greene Turtle 2010 - 2011
Aramark September 2008 - June 2010
Skills
Leadership, Time Management, Public Speaking, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft powerpoint, Windows, Research, Customer Service, CRM, Business Development, Training, Marketing, Public Relations, Sales Process, Lead Generation, Market Research, Sales, Analysis, Management
Education
Montgomery County Community College 2011 — 2013
Associate of Science (A.S.), Nuclear Engineering
St. Joseph High 1996 — 2001
Magellan Behavioral Health February 2009 - Present
Europ Assistance USA March 2006 - January 2009
Skills
Budgets, Strategic Planning, Customer Service, Microsoft Word, Microsoft Office, Microsoft Excel, Windows, Research, Negotiation, Cust, Program Management, Training, Team Leadership, Team Management, Claims Management, Claims Investigations, Health Insurance, Management, Public Speaking
Education
University of Maryland University College
Certificate, Human Resources Management and Services
University of Maryland University College
Bachelor's degree, Global Business and Public Relations
UnitedHealth Group October 2013 - Present
UnitedHealthcare November 2012 - September 2013
Kohl's Department Stores March 2012 - October 2012
Europ Assistance USA January 2010 - September 2011
Nationwide Insurance Inc January 2009 - July 2009
Aetna Medicare Insurance July 2008 - December 2008
Lacks Furniture Inc November 2006 - February 2008
American Embassy January 1999 - January 2001
Skills
French Language, Business Analytics, Client Services, Computer Literate, Internationalization, Multilingual, Creative Problem Solving, Content Management, Customer Relations, Logistics, Business Strategy, Customer Service, Financial Services, French, Human Resources, International Relations
Education
Ashford University 2009 — 2011
MBA, Global Management
The University of Texas at San Antonio 1996 — 2000
BA, Philosophy
Ratner Companies September 2013 - Present
Europ Assistance USA August 2008 - September 2013
Rochester Democrat and Chronicle (Gannett) June 2006 - August 2008
Skills
Corporate FP&A, Equity Trading, Microsoft Excel, Technical Analysis, Treasury Management
Education
Loyola University Maryland 2010 — 2014
Master of Science, Finance
Saint Bonaventure University 2005 — 2006
Master of Business Administration, General Business
Saint Bonaventure University 2001 — 2005
Bachelor of Business Administration, Business Information Systems
Dell July 2012 - Present
Cigna International Expatriate Benefits August 2010 - March 2012
Cigna International Expatriate Benefits August 2008 - August 2010
UnitedHeath International May 2006 - August 2008
Europ Assistance USA 1998 - 2005
Johns Hopkins Healthcare 1991 - 1998
AON Consulting 1990 - 1996
Skills
Process Improvement, Strategy, Leadership, Project Management, Team Building, Business Process..., Change Management, Business Process, Business Analysis, Management, Healthcare, Program Management, Employee Benefits, Health Insurance
Education
Phoenix University
Bachelor's, HealthCare Administration
University of Maryland Baltimore
Nursing, Nursing
AXA Assistance USA April 2015 - Present
AXA Assistance USA December 2014 - Present
AXA Assistance USA May 2010 - Present
Europ Assistance USA March 2004 - May 2010
GMMI Global Medical Management Inc. April 1997 - December 2003
Johnson & Johnson May 1993 - December 1994
Skills
Business Development, Account Management, Strategic Partnerships, Insurance, Sales, Marketing, Health Insurance, Brand Management, Leadership, International Business, Management, Risk Management, New Business Development, Business Strategy, Sales Management, Strategic Planning, Strategy
Education
Thunderbird School of Global Management 1991 — 1992
Master's degree
University of Göteborg, Sweden 1987 — 1991
MBA
Lado International College December 2014 - Present
Lado International College August 2013 - November 2014
Colegio Albariza February 2012 - June 2013
Clinica Asisa Jerez February 2013 - May 2013
Europ Assistance USA June 2011 - February 2012
International Trade Administration May 2010 - August 2010
Salisbury University January 2008 - May 2009
Skills
Management, Research, Customer Service, Editing, Higher Education, PowerPoint, Microsoft Office, Microsoft Excel, Leadership, Microsoft Word, Outlook, Spanish, English, Event Planning, Accounting, Social Networking, TESOL, Teaching, ESL, Writing, Detail Orientation, Cultural Awareness
Education
Salisbury University 2006 — 2010
Bachelors of Arts, International Studies - Cultural Studies
Salisbury University - Perdue School of Business 2006 — 2010
Bachelors of Science, International Business
Center for Interamerican Studies 2009 — 2009
Eastern University May 2012 - Present
Cameroon American Council April 2013 - September 2013
Cameroon American Council May 2012 - May 2013
US Congress August 2012 - December 2012
Europ Assistance USA April 2011 - May 2012
DECO Recovery Management May 2007 - February 2011
Soaps of Langley Park September 2002 - March 2008
Prince Georges County Public Schools October 2006 - May 2007
Skills
Microsoft Excel, Microsoft Office, Research, Fundraising, Non-profits, Customer Service, Microsoft Word, Call Center, PowerPoint, Customer Satisfaction, Outlook, Team Building, Coaching, Sales Management, Negotiation, Sales, Strategic Planning, International..., Nonprofits, Community Outreach, Policy, Social Media, Public Relations, Project Planning, Editing, Spanish, Event Planning, Government, Public Speaking, Training, Data Analysis, Leadership, Strategy, Project Management, Program Management
Education
Eastern University 2012 — 2014
MA, International Development
Georgetown University 2010 — 2011
Master of Liberal Arts, International Affairs
University of the District of Columbia 2003 — 2008
BA, English
Total Wine & More September 2015 - Present
Alexa Li LLC February 2015 - Present
ALDO Group September 2014 - April 2015
Target August 2013 - September 2014
Europ Assistance USA January 2012 - September 2013
Petite International August 2010 - December 2011
Maryland Eye Care Center January 2007 - January 2010
Skills
Customer Service, Microsoft Office, New Business Development, Microsoft Excel, PowerPoint, Organizational..., Social Media, Strategic Planning, Team Building, Customer Relations, Windows, Research, Outlook, Photoshop, Public Speaking, HTML, Marketing Strategy, Social Networking, Microsoft Word, Teaching, Retail, Training, Recruiting, Data Analysis, Leadership, Fashion, Time Management, Management, Sales, Marketing
Education
University of Maryland 2008 — 2011
B.A; B.S, Spanish Language, Literatures & Cultures; Criminology & Criminal Justice
Pontificia Universidad Javeriana 2010 — 2010
Study Abroad Program, Communication and Language; Literature
Howard Community College 2006 — 2008
Associates Degree, Criminal Justice
Marymount University 2006 — 2006
Design and Applied Arts
Europ Assistance USA July 2011 - Present
Europ Assistance Chile June 2009 - May 2011
Telefónica Empresas - Chile January 2006 - May 2009
Droguería Ñuñoa RAMIREZ Y SANCHEZ LIMITADA January 1996 - July 1997
Oral-B Laboratorios de Chile 1993 - 1995
Education
2002 — 2004
Master of Science in Technology, Management in Technology
Universidad de Chile 1984 — 1990
Ingeniero, Civil Industrial
Europ Assistance USA August 2003 - Present
UnitedHealthcare India (Pvt.) Ltd April 2001 - August 2002
Fortis Healthcare Limited September 2000 - March 2001
Indraprastha Medical Corporation Ltd July 1999 - August 2000
Skills
Claims, Insurance, Health Insurance, Claims Management, Healthcare Management, Operations Management, Strategic Planning, Customer Service, Process Improvement, Management, Hospitals, Claim, Team Building, Team Management, Healthcare, Call Centers, Risk Management, Project Planning, Quality Assurance, General Insurance
Education
Birla Institute of Management and Technology 2000 — 2002
PGDIRM, Insurance & Risk management
Narsee Monjee Institute of Management Studies 1999 — 2000
DFM, Finance
Osmania University 1996 — 1999
MHA, Administration
Lucknow University 1986 — 1991
MBBS, Medicine
Bank of Labor August 2015 - Present
United Steelworkers December 2014 - June 2015
Coaliton of Black Trade Unionists April 2014 - July 2014
Europ Assistance USA August 2012 - December 2013
Europ Assistance USA July 2011 - August 2012
Europ Assistance USA February 2010 - July 2011
Coalition of Black Trade Unionist January 2009 - December 2009
Oscar de la Renta February 2009 - February 2009
BCBG Max Azria February 2009 - February 2009
US Pan Asian American Chamber of Commerce September 2008 - December 2008
Skills
Event Planning, Meeting Planning, Brand Awareness, Expenses, Trade Shows, RFP, Press Releases, Salesforce.com, Case Studies, Marketing Copy, Graphic Design, InDesign, Illustrator, Photoshop, Microsoft Office, HTML, Competitive Analysis, Marketing Communications, Event Management, Management, Strategic Planning, Customer Service, Marketing, Social Media, Sales, Training
Education
Art Institute of Philadelphia 2006 — 2009
Bachelor of Science, Fashion Marketing
Art Institute of Philadelphia 2006 — 2009
Fashion Marketing
Maryland Department of Transportation/Maryland Aviation Administration June 2004 - January 2013
Europ Assistance USA January 2004 - June 2004
Skills
Facilitation, Quality Control, Management Analysis, Project Coordination, Operations and Program..., Reporting, Client Services, Development, Data Management, Logistics Management, Research, Training, Troubleshooting, Outreach, Investigation/Research, Property Management, Analysis & Evaluation, Language Interpreting, Resource Development, Record Management, Organizational..., Contracts & Agreements, Performance Monitoring..., Policy Development &..., Facilities Operations..., OSHA Regulations, Operations Analysis, Department Collaboration, Staff Coordination, Complex Problem Solving, Mitigation Strategies, Complaint Resolution, Inventory Management, Policy/Program..., Internet Research and..., Workshop Facilitation, Management, Foreign Languages, Complaint Management, International..., Facilitators, Community Outreach, Government
Education
University of Baltimore 2006 — 2009
Master of Arts (M.A.), Law and Ethics/Concentration Public Administration
Towson University 1999 — 2003
Bachelor of Arts (BA), International Relations/ Minor in Geography
Europ Assistance USA September 2014 - Present
Skills
Healthcare Management, Customer Service, Recruiting, Quality Patient Care, Leadership Development, Team Leadership, Solution Development, Critical Thinking, Problem Solving, Strategic Planning, Operating Budgets, Information Management, Account Management, Professional Ethics, Great Motivator, Creative Strategy, Community Service, Cultural Diversity, Flexibility, Microsoft Office, Program Management, Government, Training, Leadership
Education
Howard University 2008 — 2013
Bachelor of Science (BS), Health Management
Prince George's Community College 2002 — 2008
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Prince George's Community College 2002 — 2008
Associate of Arts and Sciences (AAS), Accounting Transfer
Ntiva, Inc. March 2014 - Present
Europ Assistance USA March 2009 - March 2014
Guru August 2008 - March 2009
St. Mary's Ryken March 2008 - August 2008
United States Marine Corps Active & Reserves December 2004 - February 2006
Aon September 2004 - May 2005
All Weather, Inc. July 2003 - September 2004
USMC Reserves October 2002 - November 2003
Johns Hopkins Hospital February 2001 - February 2002
United States Marine Corps February 1997 - February 2001
Skills
VMware, Microsoft Exchange, Networking, Customer Service, Management, SQL, Process Improvement, Active Directory, Server Administration, Windows Server, Network Security, Brocade, Cisco Certified, Microsoft Certified..., Microsoft Certified..., SharePoint, Visio, System Administration, Network Administration, Servers, VPN
Education
Penn Foster 2013 — 2014
Management Information Systems, General
Western Governors University 2005 — 2007
Ramstein American High School 1988 — 1991
EUROP ASSISTANCE HOLDING 2015 - Present
CSA Travel Protection 2010 - 2014
Europ Assistance USA 2001 - 2014
Europ Assistance Holding 1997 - 2001
Europ Assistance Germany 1995 - 1997
Skills
Business Strategy, Product Development, B2B, Account Management, Health, Travel Insurance, Travel Assistance, medical assistance, B2B2C, Identity Theft, M&A experience, Board Experience, International Business, Management, Strategy
Education
Ecole supérieure des Sciences commerciales d'Angers 1991 — 1995
Bachelor's degree, International Business
Heriot-Watt University 1994 — 1995
Bachelor's degree, Business Organisation
Europ Assistance USA October 2012 - Present
Rosenthal Acura December 2011 - November 2012
Nu Yu Salon and Spa July 2005 - February 2007
Skills
Customer Satisfaction, Customer Service, Microsoft Office, Strategic Planning, Microsoft Excel, Account Management, Negotiation, PowerPoint, Management, Sales, Recruiting, Coaching, Human Resources, Business Development, Leadership, Training, Employee Relations, Team Building, Process Improvement, Marketing
Education
University of Maryland University College 2010 — 2012
BS, Business Administration
Montgomery College 2008 — 2010
AA, Business Administration
Europ Assistance USA July 2010 - Present
Urbana Pet Assistance July 2010 - Present
Europ Assistance February 2009 - July 2010
MEDEX Global Solutions November 2004 - January 2009
Skills
Customer Service
Education
Towson University 2000 — 2004
Arts
Towson University 2000 — 2004
Bachelor of Arts (B.A.)
Europ Assistance USA June 2015 - Present
Victory Marketing December 2014 - January 2015
Elauwit Media April 2011 - February 2014
Focus Talent & Promotions February 2010 - December 2010
College Works Painting February 2008 - September 2009
Skills
Marketing, Marketing Strategy, Visual Communication, Microsoft Office, Organizational..., Team Leadership, Creative Strategy, Advertising, Advertising Sales, Management
Education
Rutgers, The State University of New Jersey-New Brunswick 2006 — 2010
Marketing
Europ Assistance USA June 2015 - Present
Europ Assistance USA September 2011 - May 2015
Europ Assistance USA October 2009 - September 2011
Skills
Travel Management, Disaster Response, Evacuation, Repatriation, Training, Peer Mentoring, International Logistics, Medical Case Management, Customer Service, Manage Client..., Healthcare Management, Healthcare, Insurance, Logistics, Management, Strategic Planning, CRM, Coaching
Education
University of Maryland Baltimore County 2007 — 2009
Bachelor of Arts (B.A.), Health/Health Care Administration/Management
Northrop Grumman Corporation June 2015 - Present
United Healthcare November 2011 - Present
CareFirst BlueCross BlueShield January 2014 - June 2015
UnitedHealth Group January 2013 - January 2014
United Specialty Benefits March 2011 - December 2012
Citi August 2007 - September 2009
Europ Assistance USA April 2005 - August 2007
Europ Assistance USA July 2004 - April 2005
Skills
Process Improvement, Strategic Planning, Marketing Strategy, Project Management, Customer Service, Six Sigma, Training & Development, Technical Writing, Technical Training, Technical Analysis, Technical Documentation, Document Management, Personal Training, Staff Training, Training Skills, Team Building, Teaching, Test Management, Testing, Training, Requirements Analysis, Analysis, Leadership, Employee Training, Business Analysis, Cross-functional Team..., Healthcare, Insurance
Education
University of Phoenix-Maryland Campus 2001 — 2003
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
National Children's Center November 2014 - Present
Affinity Health Plan June 2014 - October 2014
Expert Medical Opinions an Exam Works Company October 2013 - May 2014
Amalgamated Life Insurance Company, a member of the Amalgamated Family of Companies January 2012 - May 2013
Kaptec July 2010 - February 2011
Europ Assistance USA March 2010 - July 2010
Europ Assistance USA July 2009 - February 2010
Europ Assistance USA September 2008 - February 2010
Europ Assistance June 2007 - September 2008
Europ Assistance USA October 2006 - June 2007
Skills
Training, Process Improvement, Customer Service, Human Resources, Management, Performance Management, Leadership, Coaching, Call Centers, Recruiting, Analysis, Business Process..., Team Building, Strategic Planning, Team Leadership, Access, Employee Relations, Account Management, Quality Assurance, Insurance, Microsoft Excel, Policy, Microsoft Office, Employee Training, Organizational..., PowerPoint, Healthcare, Leadership Development, Health Insurance, Employee Benefits, Product Management, Customer Retention, Onboarding, Microsoft Word, Interviews, New Hire Orientations, Claim, SharePoint, Customer Satisfaction, Hiring, Business Process, Outlook, Software Documentation, Business Development, Program Management, Talent Management, Change Management, Facilitation, Career Development
Education
Rockhurst Univeristy 2009 — 2010
Project Management (Certificate of Continued Education), Business
Langevin Learning Services 2008 — 2009
Certified eLearning Specialist (Professional Certificate) 2009, Training And Development
Frederick Community College 2003 — 2003
American Red Cross
Certification, First Aid and CPR/AED Instructor
Europ Assistance USA February 2015 - Present
Callione Aesthetics & Day Spa December 2014 - March 2015
Enterprise Rent-A-Car June 2013 - September 2013
Skills
Customer Service, Employee Benefits, Insurance, Communication, Policy, Account Management, Team Building, Marketing, Marketing Strategy, Facebook, Market Research, Online Marketing, Social Media, Social Networking, Salesforce.com
Education
Frostburg State University 2012 — 2014
Bachelor's degree, Business Administration (Marketing Concentration)
Sentinel MED November 2012 - Present
Europ Assistance USA July 2001 - Present
EmCare August 2013 - Present
Skills
Emergency Medicine, Healthcare, Medicine, Healthcare Management, Medical Education, Public Health, Healthcare Information..., Hospitals, Clinical Research, Board Certified, Critical Care, EMR, ACLS, Disaster Medicine, Epidemiology, Healthcare Consulting, Internal Medicine, PALS, Patient Safety, Pediatrics, Physicians, Urgent Care
Education
The George Washington University School of Medicine and Health Sciences 1998 — 2001
EMED, Emergency Medicine Residency
Tulane University School of Medicine 1987 — 1991
MD, Medicine
University of Notre Dame 1983 — 1987
BS, pre med
St. John's Prep
Europ Assistance USA October 2014 - Present
Europ Assistance USA April 2013 - October 2014
Carey International September 2006 - March 2013
Mentor Baptist Church August 2002 - June 2006
Skills
Employee Training, Process Improvement, Team Building, Staff Development, Training, Leadership Development, Supervisory Skills, Customer Satisfaction, Public Speaking, Event Planning, Transportation, Logistics, Analysis, Organizational..., Program Management, Strategic Planning, Customer Service, Account Management, Coaching, Team Leadership, Process Management, Interviewing Skills, Hiring Personnel, Process Development, Spiritual Counseling, Employee Counseling, Staff Training, Training & Development, Organizational Needs..., COPC Registered..., Tableau
Education
Grand Rapids Theological Seminary 1993 — 1997
Masters in Religious Education, Christian Education
Cornerstone University 1987 — 1991
BA, Communication
UnitedHealthcare Global Assistance and Risk June 2013 - Present
HTH Worldwide January 2004 - April 2012
CNA Insurance July 1999 - April 2003
Europ Assistance USA January 1995 - July 1999
VIP Travel January 1990 - December 1994
Skills
Health Insurance, Insurance, Underwriting, Employee Benefits, Account Management, Claim, CRM, Strategic Planning, Business Development, Customer Service, Marketing, Management, Healthcare, Marketing Strategy, Budgets, Training, Program Management, Team Building, Sales
Education
The University of Texas at San Antonio
Business Administration and Management, General
DentaQuest January 2014 - Present
DentaQuest March 2010 - December 2013
Bay Cove Human Services February 2010 - February 2010
Europ Assistance USA July 2008 - June 2009
Austin Wranglers March 2008 - June 2008
Order Motion February 2008 - February 2008
United States Holocaust Memorial Museum August 2007 - September 2007
Strategic Decisions Group (SDG) January 2006 - June 2006
Northeastern University January 2005 - June 2005
Skills
Accounts Payable, Account Reconciliation, Journal Entries, Accounts Receivable, Accounting, Invoicing, General Ledger, Auditing, Financial Statements, Analysis, Finance, Bank Reconciliation, Microsoft Excel, Internal Audit, Accruals, Data Entry, Management, Expenses, Access, Payroll, Financial Accounting
Education
Northeastern University 2002 — 2007
BSBA, Accounting
Northeastern University
Europ Assistance USA November 2011 - Present
Skills
Risk Management, Analysis, Financial Analysis, Microsoft Excel, Customer Service, Negotiation, Management, Insurance, Performance Management, Team Building, Process Improvement, General Insurance, Coaching, Consulting
Education
University of Maryland - Robert H. Smith School of Business 2013 — 2016
Master of Business Administration (M.B.A.)
University of Maryland - Robert H. Smith School of Business 2013 — 2016
Master of Finance
University of Ghana 2003 — 2007
BSc Administration
Mindgruve February 2015 - Present
MICROS Oracle December 2013 - February 2015
MICROS eCommerce December 2011 - December 2013
Europ Assistance USA, Inc August 2010 - December 2011
Europ Assistance USA September 2009 - August 2010
Rassias Language Programs May 2009 - July 2009
Ithaca College January 2009 - May 2009
Skills
Data Analysis, Leading By Example, Insurance, Online Advertising, Facebook, Account Management, Social Media Marketing, Marketing Strategy, Event Planning, PowerPoint, French, Microsoft Excel, Social Media, Digital Media, Omniture, Google Analytics, Email Marketing, Content Marketing, Sales, Hospitality, Hospitality Industry, Web Content Management, Online Reputation..., SEO, Hotels, Social Networking, Strategy, Leadership
Education
Ithaca College 2005 — 2009
French, Psychology
Europ Assistance USA September 2012 - Present
Europ Assistance Brasil January 2008 - September 2012
Europ Assistance Brasil July 2006 - January 2008
Skills
Team Leadership, Strategic Planning, Cross Cultural..., Change Management, Call Center..., Service Design, Team Building, Lean Six Sigma, Business Process..., Risk Management, Account Management, Communication, Health Insurance, Life Insurance, Casualty Insurance, Cross-functional Team..., Inglês, Negotiation
Education
Faculdade Hélio Alonso
Jornalismo
Universidade Anhembi Morumbi
Bachelor of Business Administration (BBA)
Europ Assistance USA October 2008 - Present
ONUTA 2006 - 2007
Intrants Agricole S.A. 2004 - 2006
Skills
Strategy, Business Strategy, Strategic Planning, Business Analysis, Business Process..., Business Intelligence, Project Management, Cross-functional..., Strategic Communications, Corporate Governance, Corporate Communications, Market Research, Board Relations, Board Governance, Board Presentations, Corporate Social...
Education
INSEEC 2006 — 2007
Master of Business Administration (M.B.A.), Analytical Business Management; Marketing
University of Maryland College Park 1999 — 2003
Bachelor of Science (B.S.), Finance, General
French Lycee 1986 — 1998
Baccalaureat, Economics
Europ Assistance USA January 2007 - Present
Skills
Microsoft Office, Microsoft Excel, Ceridian Payroll System, Mitel 3300, Oasys, POS, Fax, Event Planning, Data Analysis, Customer Service, Business Strategy, PowerPoint, Payroll, Account Reconciliation, Employee Training, Hospitality, Retail, Teamwork, Time Management, Team Building, Travel Arrangements
Education
Hagerstown Community College
Europ Assistance USA May 2014 - Present
Freelance July 2013 - Present
University of Baltimore January 2012 - December 2012
Skills
Instructional Design, Photography, Microsoft Office, Public Speaking, HTML, Microsoft Excel, Flash Animation, Microsoft Word, PowerPoint, Customer Service, Windows, Computer Hardware, Training, Teaching, E-Learning, Photoshop, Higher Education, Research, Adult Education, Curriculum Development, Illustrator, Curriculum Design, Adobe Creative Suite, Articulate Studio, ADDIE, Instructional Systems..., Train the Trainer..., Dreamweaver, Technical Writing, Flash, Program Management, Distance Learning, Editing, Social Media, Leadership, Staff Development, Leadership Development, Multimedia
Education
Western Governors University 2011 — 2013
Master's of Education, Learning & Technology
University of Baltimore 2009 — 2011
Bachelor of Applied Science (BASc), Simulation and Digital Entertainment, 3.96
Montgomery College 2006 — 2009
Associate of Arts (A.A.), Multi-/Interdisciplinary Studies, General, 3.5
Caduceus Healthcare Inc. March 2015 - Present
Europ Assistance USA October 2009 - Present
Caduceus Healthcare Inc. 2014 - 2015
RCDP International Volunteer Aboard February 2014 - February 2014
Being Alive LA June 2013 - December 2013
Unity Health Care October 2007 - December 2008
Education
Claremont Graduate University 2012 — 2013
Masters in Public Health, Health Promotion, Education and Evaluation, 3.8 GPA
Howard University 2006 — 2008
Bachelors of Science in Health Sciences, Health Management, Business and Public Health Minor
Europ Assistance USA March 2014 - Present
Europ Assistance August 2013 - March 2014
FrontierMEDEX August 2012 - August 2013
FrontierMEDEX November 2006 - July 2012
Baltimore Orioles 2004 - 2006
Skills
Account Management, Sales Management, New Business Development, Strategic Planning, Customer Service, Salesforce.com, Business Development, CRM, Contract Negotiation, Healthcare, Leadership, Sales, Team Building, Insurance, Management, Operations Management, Employee Benefits
Education
Loyola College in Maryland
MBA, Concentration in Management
Towson University
Bachelor of Science (B.S.), Economics
Corporation for Public Broadcasting January 2015 - Present
University Research Company, LLC, Health Care Improvement Project March 2011 - March 2014
Hess Brewing Company September 2009 - May 2010
Office of Global Health Affairs (U.S. Department of Health and Human Services) September 2006 - May 2007
Europ Assistance USA June 2004 - September 2006
Children's International Summer Villages May 1990 - August 2003
Skills
Spanish, Strategy, French, Qualitative Research, Leadership, Training, Project Management, Fundraising, Recruiting, Budgets, Translation, International Relations, Market Research, Management
Education
Thunderbird School of Global Management 2008 — 2010
MBA, Global Management
Miami University 1997 — 2002
B.A, International Studies; Europe
Europ Assistance USA September 2002 - Present
Commercial Medical Escorts, Inc. September 2010 - September 2012
GWU Medical Faculty Associates November 2002 - September 2010
St. Mary's Hospital September 2002 - September 2008
St. Mary's Hospital May 2000 - September 2002
St. Mary's Hospital November 1999 - May 2000
HomeCall May 1998 - October 1999
Skills
Nursing, Healthcare, Healthcare Management, Case Management, Home Care, Inpatient, Hospitals, ACLS, Case Managment, BLS, Utilization Review, I an certified to teach..., Critical Care
Education
University of Maryland University College
MS, Health Care Administration
Univerisity of Maryland 1987 — 1989
BS Nursing, Registered Nursing/Registered Nurse
St. Mary's College of Maryland 1972 — 1977
BA, English
Europ Assistance USA October 2008 - Present
Freeway Aviation December 2012 - Present
Europ Assistance USA April 2008 - October 2008
Europ Assistance USA March 2006 - April 2008
US Airways Group May 2005 - December 2005
Fairfax County Public Schools October 2004 - May 2005
Investor's Responsibility and Research Center (IRRC) February 2003 - May 2004
Skills
Coaching, Business Process..., Customer Service, Logistics, Transportation, Commercial Aviation, CFI, Management, Process Improvement, Operations Management, Team Building, Strategic Planning, Contract Negotiation, Leadership, Project Planning, Healthcare, Training, Analysis
Education
James Madison University 1998 — 2002
Bachelor of Arts, History
Daymon Worldwide 2011 - Present
3M May 2010 - July 2010
Europ Assistance USA January 2007 - July 2009
Worldwide Assistance Services (now dba Europ Assistance USA) January 2006 - December 2006
Worldwide Assistance Services (now dba Europ Assistance USA) April 2002 - December 2005
Skills
Marketing Strategy, Brand Management, Product Development, Integrated Marketing, Competitive Analysis, Market Research, Marketing Management, Marketing Communications, Customer Insight, Product Marketing, Cross-functional Team..., Market Planning, Market Analysis, Account Management, Marketing, Online Marketing, Management, Leadership, Trade Shows, Media Relations
Education
Indiana University - Kelley School of Business 2009 — 2011
MBA
University of North Carolina at Chapel Hill 1998 — 2001
BA
Europ Assistance USA October 2010 - Present
CSA Travel Protection February 2008 - December 2010
CSA Travel Protection October 2006 - February 2008
CSA Travel Protection November 2003 - October 2006
EDS, an HP Company April 2003 - July 2003
EDS, an HP Company November 2002 - April 2003
EDS, an HP Company May 2002 - December 2002
EDS, an HP Company April 1999 - May 2002
Skills
XML, MySQL, HTML, Hibernate, PHP, JavaScript, JSP, AJAX, DHTML, Struts, CSS, Maven, Java, SQL Server, JSTL, Web Standards, Scrum, jQuery, Apache, XHTML, Web Development, Subversion, HTML5, Linux, XP, Eclipse, Web Services, Spring, Web Applications, REST, J2EE, Agile, Tomcat, Ant, Servlets, JBoss, Android, Agile Methodologies, Java Enterprise Edition, Software Development, HTML 5
Education
Sylvan Learning Center 2000 — 2001
Certification
Northern Arizona University 1993 — 1997
Bachelors
Sentinel MED November 2012 - Present
Europ Assistance USA 2005 - Present
Emergency Medicine Associates, P.A., P.C. 2008 - July 2013
Skills
Emergency Medicine, Medicine, Travel Assistance, Healthcare Management, Healthcare, Team Building, Physicians, Medical Education, Emergency Room, ACLS, Public Health, Nursing, Critical Care, Clinical Research, Hospitals
Education
University of Miami Leonard M. Miller School of Medicine 1997 — 2001
MD, Medicine
Emory University 1993 — 1997
BS, Biology
Soft Tech Consulting September 2014 - Present
CPA Global November 2012 - August 2014
Nitor Group June 2011 - November 2012
USAF September 2008 - August 2011
USAF September 2006 - September 2008
Europ Assistance USA 2004 - 2006
Skills
Agile Methodologies, Testing, Web Services, Software Development, Healthcare Information..., Requirements Analysis, Visio, Business Analysis, Project Management, SDLC, Program Management, SharePoint, Software Project..., HTML, Systems Analysis, Scrum, SOA, Business Process, Agile Project Management, Quality Assurance, Analysis, Requirements Gathering, Leadership, Intellectual Property
Education
The George Washington University - School of Business 2006 — 2008
M.S., Information Systems Technology
Wheaton College 1999 — 2003
B.A., International Relations
Maxim Healthcare Services January 2013 - Present
Maxim Healthcare Services June 2011 - January 2013
URAC February 2008 - May 2011
Europ Assistance - USA November 2004 - October 2007
Johns Hopkins HealthCare 1998 - 2004
Skills
Instructor-led Training, Team Building, Adult Learning Theory, Coaching Staff, Human Resources, Account Management, Healthcare Compliance, Healthcare, Onboarding, Organizational..., Benefits Administration, Medical Compliance, Performance Management, Medicare, Program Management, Training, Leadership Development, Employee Training, Workshop Facilitation, Leadership, Strategic Planning, Customer Service, Employee Relations, New Hire Orientations, Recruiting, Policy, Management, Talent Management, Employee Engagement, Coaching, Staff Development
Education
Syracuse University
Bachelor of Science, Communications
UMBC
Instructional Systems Development
West Boylston High School
Prince George's County Public Schools January 2014 - Present
Freelance April 2002 - Present
Bowie State University August 2011 - May 2015
Salon PS LLC 2013 - January 2014
Europ Assistance USA March 2012 - March 2013
Skills
Customer Service, Event Planning, Microsoft Office, Public Speaking, Social Media, Fashion, Policy, Cosmetology, Business Management, Instructing, Editing, Community Outreach, Fundraising, Microsoft Excel, Training
Education
Bowie State University 2012 — 2014
Bachelor's degree, Management
Trinity University 2004 — 2006
Associates Degree, Business Administration; Management/Accounting, 3.5 GPA
American Red Cross January 2015 - Present
AirMed International December 2012 - December 2014
Europ Assistance USA February 2008 - June 2011
Europ Assistance USA November 2005 - February 2008
Peace Corps August 2002 - March 2005
School for International training April 2002 - August 2002
Catholic Social Services Refugee Resettlment Program June 1999 - July 2001
Skills
Leadership, Humanitarian Assistance, Disaster Response, Management, Logistics, Food Security, International..., Training, Proposal Writing, Public Speaking, Marketing, Project Planning, Spanish, Customer Service, Microsoft Excel, Intercultural..., Negotiation, Community Development, Government, International Relations, Budgets, Grant Writing, Research, Microsoft Excel, Word,...
Education
School for International Training 2001 — 2005
Master of Arts Degree, Intercultural Service, Leadership and Management, 4.0
University of Mobile 1995 — 1999
Bachelor of Arts, Sociology, Cum Laude; Area Award Sociology
Europ Assistance USA October 2011 - Present
CNH November 2009 - September 2011
Caterpillar Inc. January 2004 - February 2009
Skills
Management, Marketing, Product Development, Cross-functional Team..., Product Marketing, Sales, Strategic Planning, Forecasting, Sales Process, Brand Development, Competitive Analysis, Lead Generation, Strategy, B2B, Project Management, New Business Development, Leadership, Marketing Strategy
Education
North Carolina Agricultural and Technical State University 2000 — 2002
BS, Marketing
A Wider Circle 2013 - Present
Europ Assistance USA 2010 - 2012
Europ Assistance USA 2009 - 2009
BroadPoint Technologies 2006 - 2008
Atman Corporation 2004 - 2006
Security Unlimited 2003 - 2003
Lesotho National Insurance Company 2000 - 2002
Lesotho National Insurance Company 1995 - 2000
Skills
Great Plains Software, Accounting, Financial Reporting, Accounts Receivable, Internal Controls, FRx, Auditing, Financial Analysis, Project Accounting, Financial Accounting, Microsoft Excel, Process Improvement, GL, QuickBooks, Business Analysis, Journal Entries, Microsoft Dynamics SL, Accruals, Fixed Assets, Bank Reconciliation, Management, Accounts Payable, Financial Statements, General Ledger, Analysis, Payroll, Sarbanes-Oxley Act, Tax Returns, Income Tax, Managerial Finance, Account Reconciliation, Internal Audit, Tax, Year-end Close, Balance, Depreciation, Revenue Recognition, Monthly Close, Sales Tax, Ledger, Variance Analysis, Year End Accounts, Cash Flow Forecasting, Balance Sheet, Monthly Closing, Accountants
Education
University of Maryland University College 2011 — 2015
BS, Finance
Lerotholi Polytech 1992 — 1994
Associate, Accounting
Europ Assistance USA November 2013 - Present
Independent Consultant July 2012 - November 2013
Technology Forums October 2003 - February 2012
Harland Technology Services April 2000 - October 2003
Synapse Technologies/Sovidian January 1996 - April 2000
Skills
Management, Proposal Writing, Business Development, Sales, Event Management, Marketing, Account Management, Marketing Communications, Marketing Strategy, New Business Development, Project Planning, Social Media Marketing, Negotiation, Event Planning, Trade Shows, Solution Selling, Direct Sales, Cold Calling, Fundraising, Team Building, Online Marketing, Nonprofits, Public Speaking, Public Relations, Government, Customer Service, Budgets, Advertising, Project Management, CRM, Cloud Computing, Editing, Salesforce.com, Strategy, Blogging, Content Writing
Education
North Carolina State University - College of Management 1988 — 1992
B.A. (Double), Business Management and Spanish
Needham B. Broughton High School 1984 — 1988
Europ Assistance USA July 2010 - Present
New Pinch - The Clothing Store November 2003 - November 2011
Europ Assistance USA October 2007 - June 2010
Thriveni Earth Movers Pvt.Ltd January 2002 - April 2005
L&T Ltd., ECC Division May 2000 - December 2001
Skills
Microsoft Office, SAP, Accpac, QuickBooks, Tally ERP, Visual Basic, Foxpro 2.6, Corel Draw, Screen Printing, Tax Preparation, Financial Accounting, Industrial Relations, Personnel Management
Education
Montgomery College 2010 — 2012
Certificate, Pre-requisites of CPA, 3.54
Nagpur University 2000 — 2001
M.Com, Accounting & Taxation
Nagpur University 1997 — 1999
MIRPM, Industrial Relation & Personnel Management
Nagpur University 1994 — 1997
B.Com, Accounting & Business Studies
Kendriya Vidyalaya 1981 — 1994
Law Offices of Alozie N. Etufugh, PLLC August 2015 - Present
NYC Department of Small Business Services June 2015 - July 2015
Chambers of Judge Devin P. Cohen - Kings County Civil Court January 2015 - April 2015
Employee Disciplinary Division of the New York City Housing Authority (NYCHA) Law Department June 2014 - August 2014
Courtroom Advocate Program – Domestic Violence Project September 2013 - May 2014
Westat April 2011 - August 2013
Europ Assistance USA October 2010 - April 2011
Skills
Research, Public Health, SPSS, Data Collection, Statistics, Proposal Writing, Microsoft Office, Microsoft Excel, Outlook, Data Analysis, Qualitative Research, Access, Public Speaking, Legal Writing, Legal Research
Education
New York Law School 2013 — 2016
J.D. Candidate at New York Law School
University of Maryland Baltimore County 2005 — 2010
Bachelor of Science (B.S.), Psychology
The Johns Hopkins Hospital February 2008 - Present
SLDN 2011 - 2011
SLDN 2007 - 2010
Europ Assistance USA January 2007 - December 2007
Skills
Employee Training, Fundraising, Hospitals, Public Health, Public Speaking, Healthcare Information..., Medicine, Strategic Communications, Acute Care, Team Building, Medical Education, Emergency Medicine, Program Management, Proposal Writing, Clinical Research, Strategic Planning, ICU, Healthcare, Leadership, Leadership Development, Pediatrics, Organizational..., Policy, Organizational..., Military, Team Leadership, Government, Nursing, Nonprofits, Program Development, Public Relations, Grant Writing, Program Evaluation, BLS, Analysis, Coaching, Change Management, Microsoft Office, Epidemiology, Teaching, Management, Event Planning, Healthcare Consulting, Research, Patient Safety, ACLS, Training, Medical Devices, Critical Care, Emergency Management
Education
Thomas M. Cooley Law School 1999 — 2001
JD, Law
United States Naval Academy 1981 — 1985
BS, History
Europ Assistance USA June 2012 - Present
IMPACT CONTRACTING SOLUTIONS INC August 2009 - June 2012
Skills
Negotiation, Budgets, Leadership, Strategic Planning
Education
Monroe College 2006 — 2008
Bachelor's Degree, Accounting
2U November 2012 - Present
Europ Assistance USA December 2010 - September 2012
Europ Assistance 2010 - 2012
Verizon Wireless June 2006 - March 2010
Skills
CPLP, Training, Call Centers, Instructional Design, Instructor-led Training, Human Resources, Onboarding, CRM, Project Management, Customer Satisfaction, Sales, Customer Service, Quality Assurance, Employee Training, Learning Management, Captivate
Education
Bowie State University 1995 — 2000
BA, Communications
MetLife April 2015 - Present
Starr Companies May 2013 - April 2015
Europ Assistance USA May 2011 - March 2013
AXIS Global Accident & Health March 2010 - May 2011
AIG October 2003 - March 2010
AIG March 2002 - October 2003
AIG 1998 - 2002
Skills
Insurance, Underwriting, Salesforce.com, Employee Benefits, Accident, Property & Casualty..., Brokers, New Business Development, Sales, Relationship Management, Account Management, Negotiation, Selling, Risk Management, Commercial Insurance, Leadership
Education
Northeastern University 1993 — 1996
BS, Political Science
Europ Assistance USA July 2013 - Present
Capital wireless Information Net June 2012 - July 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Windows, Outlook, C, Java, Ruby, Pascal, HTML 5, MS Project, Introduction to linux..., XHTML, Oracle SQL, Algorithms, Assembly Language, OCaml, C#, CSS3, Testing, CSS, SQL
Education
University of Maryland College Park 2009 — 2013
Bachelor of Science (B.S.), Computer Science
Institut de Formation Technique Superieure 2006 — 2008
Associate of Science (AS), Electrical Engeneering
Europ Assistance USA September 2014 - Present
Kaiser Permanente January 2008 - Present
MULTIPLAN, INC January 2000 - January 2007
BCE Emergis January 1993 - January 2000
Skills
Account Management, Healthcare, Managed Care, Contract Negotiation, Strategic Planning, Team Building, New Business Development, Process Improvement, Customer Service, Medicare, Project Management, Health Insurance, Marketing Strategy, Microsoft Excel, Microsoft Office, Hospitals, Strategy, Insurance, Management, Sales, Business Strategy, PPO, Selling, HMO, Health Policy, Salesforce.com, Healthcare Industry, Healthcare Information..., HIPAA, Employee Benefits
Education
University of Miami
Bachelor of Education
Private Non Profit Organization November 2014 - Present
Europ Assistance USA October 2007 - Present
Skills
Visio, SharePoint, Software Documentation, Quality Assurance, Customer Service, Databases, Process Improvement, Manual Testing, SQL, Regression Testing, Black Box Testing, User Acceptance Testing, Requirements Analysis, Requirements Gathering, Software Requirements, UML, Agile Methodologies, Data Modeling, JAVA Programming, HTML, Use Case, User Stories, Scrum
Education
University of Maryland University College
B.S; a, Management Studies; technology
University of Maryland University College
B.S; a, Management Studies; technology
Europ Assistance USA October 2003 - March 2012
Blue Cross Blue Shield of Texas May 1993 - July 2003
Education
Dekalb Community College
Dekalb Community College
Europ Assistance USA January 2015 - Present
Europ Assistance USA June 2013 - December 2014
Europ Assistance USA March 2011 - June 2013
Skills
Call Centers, Client Services, Account Management, Customer Service, Training, Customer Satisfaction, Insurance, Team Building, CRM, Customer Retention, Reporting & Analysis
Education
American University
Bachelor's degree, International Relations and Affairs
American University
International Studies
Europ Assistance USA June 2013 - Present
Europ Assistance USA November 2009 - June 2013
Peace Corps April 2008 - April 2009
Peace Corps January 2006 - April 2008
Sioux Center Public Library May 2004 - January 2006
Skills
International Project..., Travel Planning, Customer Service, Proposal Writing, Resume Writing, Report Writing, Technical Writing, Script Writing, Foreign Language..., Medical Case Management, Health Insurance, International Liaison, Client Liaison, Community Development, Public Health, Disability Rights, Radio Host, Radio Broadcasting, Food Sustainability, Mentoring Of Staff, Copy Editing, Document Editing, Online Research, Library Management, Library Research, Child Care Provider, ESL Tutoring, Editing, Training, Policy, ESL, Community Outreach, Policy Analysis, Screenwriting, Grant Writing, Research, Program Development, Nonprofits, International..., Program Evaluation
Education
Dordt College 2000 — 2004
Bachelor of Arts, English; Writing
Jumpstart September 2014 - Present
New York University August 2014 - Present
Europ Assistance USA August 2013 - April 2014
United States Peace Corps March 2011 - June 2013
Kumon October 2009 - March 2011
Skills
Youth Development, Teaching, Intercultural..., Lesson Planning, Volunteer Management, International Education, Grant Writing, Teaching English as a..., Program Evaluation, International..., Curriculum Development, Tutoring, Community Outreach, Curriculum Design, Program Development, Teacher Training, Non-profits, International Relations, Audio Engineering, Creative Writing, Cultural Anthropology, Healthcare Management, Healthcare Industry
Education
New York University 2014 — 2016
Master of Arts (M.A.), English Education/Language Arts
Florida Atlantic University 2006 — 2010
Bachelor of Arts (B.A.), Anthropology, English
Europ Assistance USA December 2013 - Present
DUTILH ABOGADOS July 2013 - August 2013
Skills
English, Spanish, Business Strategy, International Business, Project Management, Management, International Law, Contract Law, Research, Teamwork, Leadership, Microsoft Excel, PowerPoint, Microsoft Office, International Relations, Negotiation
Education
EAE Business School 2014 — 2015
Global MBA
Universidad Carlos III de Madrid 2007 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management
Universidad Carlos III de Madrid 2007 — 2013
Bachelor of Laws (L.L.B.)
St. Michael's School 1992 — 2007
Wits Solutions, Paralegal Sub-Contractor November 2014 - Present
Europ Assistance - USA December 2013 - May 2014
Verdi Consulting, Inc. July 2013 - December 2013
Legal Support Services January 2011 - July 2013
Whitman Associates, Inc. September 2010 - December 2011
TCE, Inc. February 2010 - September 2010
Clifford Chance LLP October 2007 - December 2008
Freddie Mac September 2005 - August 2007
American Council of Life Insurers (ACLI) April 2002 - August 2005
Skills
English, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Research, HTML, Public Speaking, Outlook, Windows, Teaching, Customer Service, Legal Research, Analysis, Legal Writing, Leadership, Program Management
Education
The George Washington University 1983 — 1987
Bachelor of Arts (BA), Political Science, Urban and Comparative Cultures and Legal Studies
The George Washington University Paralegal Certificate Program 1987 — 1987
ABA Paralegal Certificate, Legal Studies, Litigation
Europ Assistance USA January 2010 - October 2014
Smiths Detection October 2006 - August 2009
Aerosoles August 2003 - August 2009
Bristol-Myers Squibb May 2005 - October 2006
Merck-Medco May 1997 - August 2004
Skills
Customer Service, Customer Satisfaction, Time Management, Training, Team Leadership, Microsoft Word, Data Entry, Troubleshooting, Coaching, Captivate, Research, Policy Analysis, Operations Management, Healthcare, Logistics
Education
DeVry University 2013 — 2016
Bachelor of Applied Science (B.A.Sc.), Technical Management concentration Healthcare Management
Middlesex County College 2007 — 2009
Associate's degree, Psychology
U.S. Census Bureau 2007 - January 2012
General Dynamics October 2005 - September 2007
Europ Assistance USA September 1997 - July 2005
Skills
Technical writing, Creative and copy..., Excellent, proven..., English, Spanish and...
Education
Longwood University
Bachelor of Arts (B.A.), English and Modern Languages (Spanish and French)