HigherGround, Inc.
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HigherGround, Inc. Employees
Kaiser Permanente January 2015 - Present
Kaiser Permanente January 2013 - October 2014
Kaiser Permanente July 2009 - January 2013
The Holman Group September 2008 - June 2009
HigherGround, Inc. July 2008 - September 2008
CCG April 2003 - June 2007
Take 2 Interactive (formerly TDK Mediactive) 2002 - 2002
THQ 1998 - 1999
Skills
PeopleSoft, Project Management, Microsoft Excel, Process Improvement, Microsoft Word, Microsoft Office, Customer Service, Management, Quality Assurance
Education
University of California, Riverside
Bachelor of Science (BS), Business Administration and Management, General
Consulate General of Israel, Los Angeles October 2006 - July 2015
Consulate General of Israel March 2009 - January 2015
Robbins Brothers 2005 - 2006
HigherGround, Inc. 2003 - 2005
Skills
Strategic Communications, Public Relations, Social Media, Media Relations, Press Releases, Event Planning, Speech Writing, Public Speaking, Strategic Planning, Event Management, Social Media Marketing, Facebook, Politics, International Relations, New Media, Public Affairs, Email Marketing, Crisis Communications, Government, Digital Strategy, Social Media Outreach, Digital Marketing, Social Media Measurement, Public Policy, Community Outreach, Social Media Strategist, Diplomacy, Digital Media, Non-profits, Public Diplomacy, SEO, Nonprofits, Blogging, Foreign Policy, Legislative Relations, Copywriting, Political Science, Journalism, Political Communication, Policy Analysis, Political Campaigns, Editing, Political Consulting, Fundraising, Community Development, Corporate Communications, Foreign Affairs, Crisis Management, Campaign Management, Integrated Marketing
Education
California State University-Northridge 2004 — 2006
Master of Arts, Political Science
California State University-Northridge 2000 — 2004
Bachelor of Arts, Political Science
LinkedIn March 2015 - Present
Seles Games April 2010 - Present
Seles Games April 2010 - Present
Beats Music June 2014 - July 2014
20th Century Fox March 2010 - June 2010
Spin Master Ltd. August 2008 - November 2009
HigherGround, Inc. March 2007 - April 2008
Skills
Windows Azure, Cloud Computing, Product Management, Product Development, Redis, C#, REST, .NET, Mobile Applications, OOP, LINQ, Visual Studio, Windows Phone, Software Development, MySQL, Microsoft SQL Server, Software Engineering, Web Services, Software Design, Architecture, ASP.NET MVC, WPF, JSON, User Interface Design, User Experience Design, Databases, WCF, Web Applications, Silverlight, XAML
Education
University of Central Florida 2002 — 2004
M.S., Computer Science
University of California, Irvine 1996 — 2000
B.S., Computer Science
Melrose Moving February 2006 - Present
HigherGround, Inc. February 2005 - February 2006
KTLA WB Chanel 5 January 2004 - July 2004
Meller & Floyd July 2000 - October 2003
Skills
Advertising, Corporate Communications, Project Management, Strategic Planning, Creative Direction, Project Planning, Sales, Microsoft Office, Photoshop, Trade Shows, Graphic Design, Online Advertising, Social Media Marketing, Social Media, E-commerce, Google Analytics, Event Planning, Public Relations, Online Marketing, Corporate Branding, Microsoft Excel, Marketing Strategy, PPC, Strategy, Digital Marketing, Lead Generation, Management, Social Networking, Email Marketing, SEO, Brand Development, Blogging, Marketing Communications, Press Releases, Direct Marketing
Education
California State University-Northridge 1999 — 2004
Bachelor of Arts, Communication Studies
Francisco Bravo Medical Magnet High School 1996 — 1999
general education
HigherGround, Inc. March 2008 - September 2015
Total C S Team, Inc. March 2003 - December 2013
3D Systems 1997 - 2002
Maxtor 1994 - 1997
Skills
Logistics, Product Development, Program Management, Strategy, Six Sigma, Manufacturing, Supply Chain Management, Supply Chain, Rapid Prototyping, New Business Development, Lean Manufacturing, Project Management, Management, Process Improvement, Account Management, Training, Continuous Improvement, Quality Assurance, Leadership, Vendor Management, Strategic Planning, Sales, Business Planning, Cross-functional Team..., Start-ups, Business Development, CRM, Procurement, Team Leadership, Negotiation, Marketing Strategy, Call Centers, Competitive Analysis, Quality Management, Operations Management, Team Building, Change Management, Integration, Customer Satisfaction, Business Strategy, Customer Service
Education
California State University-Northridge
MS, Business Management
LA Valley College January 2014 - Present
HigherGround, Inc. April 2005 - December 2013
Terry Hinge and Hardware January 2000 - April 2005
Com Plus Communications 1994 - 2000
Color West Lithography 1989 - 1994
Skills
Telecommunications, Windows, Customer Relations, Microsoft Office, Troubleshooting, Problem Solving, VoIP, Documentation, Customer Service, Scheduling, Software Installation, Computer Hardware, Customer Satisfaction, Technical Training, Testing, Hardware, Teamwork, Word, Quality Assurance, Integration, Excel, Process Improvement, ITIL, PowerPoint, Operating Systems, Requirements Analysis, Call Center, Microsoft Excel, Process Scheduler, Call Centers, Software Documentation, Call Logging, Telephony, Help Desk Support, Microsoft Word
Education
Los Angeles Valley College 2014 — 2018
John Burroughs High School 1988 — 1991
Diploma, General
HigherGround, Inc. February 2014 - Present
HigherGround, Inc. March 2012 - February 2014
HigherGround, Inc. July 2011 - March 2012
HigherGround, Inc. June 2010 - July 2011
Skills
Accounting, Finance, Department Budgeting, Budget Monitoring, Regression Testing, Unit Testing, Program Management, Project Management, Telecommunications, Information Technology, Call Logging, Microsoft Office, Microsoft Excel, Process Improvement, Lead Generation, Software Documentation, Leadership, CRM, Business Intelligence
Education
UCLA Anderson School of Management 2015 — 2018
Master of Business Administration (MBA), Fully Employed MBA
University of California, Santa Barbara 2008 — 2011
Bachelor of Arts, Business Economics with an Accounting Emphasis
West Ranch High School 2004 — 2008
High School Diploma
HigherGround, Inc. September 2002 - Present
MTS IntegraTRAK 1991 - 2001
Bethel University 1982 - 1991
Skills
Call Center, Telecommunications, VoIP, Avaya, Telephony, Program Management, Requirements Analysis, Troubleshooting, Unified Communications, Technical Support, Process Improvement, Project Management, Call Logging, CTI, ITIL, Professional Services, Solution Selling, SaaS, Vendor Management, Team Leadership, Call Centers, Strategic Partnerships, Business Intelligence, Integration, Wireless, CRM, Cloud Computing, Data Center, Sales Engineering, Solution Architecture, Contact Centers
Education
Bethel University 1978 — 1982
B.A.
Office Depot March 2015 - Present
HigherGround, Inc. April 2014 - March 2015
IBM January 2008 - July 2013
IBM January 2007 - December 2008
IBM January 2006 - December 2007
IBM February 2003 - December 2006
IBM August 1999 - February 2003
DecisionOne March 1997 - August 1999
Skills
SaaS, Solution Selling, Sales Enablement, Channel Partners, Cloud Computing, Enterprise Software, Channel, Sales Process, Software Industry, Strategic Alliances, Account Management, Direct Sales, New Business Development, Sales, Management, Leadership, Business Alliances, Go-to-market Strategy, Partner Management, Contract Negotiation, Professional Services, Pre-sales, Salesforce.com, Demand Generation, CRM, ISV, Selling, Managed Services, Business Intelligence, Complex Sales, Lead Generation, Storage, Sales Operations, Virtualization, Product Management, Data Center, Channel Sales, Consulting, Strategy, Change Management, Operations Management, Project Management, Sales Presentations, Team Management, Sales Order Processing, Key Account Management
Education
University of Colorado Boulder - Leeds School of Business
Bachelor's degree, Marketing and Finance
HigherGround, Inc. May 2013 - Present
Independent Contractor September 2012 - Present
CallSource July 2007 - August 2012
Oklahoma City Community College July 1977 - December 1992
Skills
Learning Management..., Product Management, Instructional Design, Curriculum Development, Adobe Audition, Camtasia, Articulate Storyline, Media Production, Advertising, Online Advertising, Lead Generation, Captivate, Snag-It, E-Learning, ADDIE, Program Management, SnagIt, SCORM, Training, Multimedia
Education
Indiana University 1972 — 1975
MA, Theatre/Communications
Marymount College 1968 — 1972
BA, Theatre/Communications
ShoreTel 2012 - Present
Symphony of the Americas 2011 - 2012
Marketing Success Associates 2004 - 2012
Spanlink Communications 2008 - 2010
Veramark Technologies 2006 - 2007
HigherGround, Inc. 2003 - 2005
MTS IntegraTRAK 1994 - 2002
Skills
Call Center, Strategy Development, Telecommunications, VoIP, Unified Communications, Consultative Selling, Channel, PBX, Sales Management, Strategic Planning, Strategic Partnerships, Marketing Strategy, New Business Development, Telephony, SaaS, Program Management, Problem Solving, IP, Channel Management, Call Recording, Call Centers, CRM, Wireless, IVR, Business Development, Channel Partners, Cloud Computing, Strategy, Management, Enterprise Software, Product Management, Professional Services, Selling, MPLS, Sales, Product Marketing, Sales Process, Managed Services, Cisco Technologies, Call Logging, Contact Centers, Solution Selling, Mobile Devices, Data Center, Competitive Analysis, Pre-sales, Direct Sales
Education
Luther College
BA
HigherGround, Inc. 2001 - Present
First Bank of Beverly Hills 2000 - 2001
Coordinated Construction Inc 2000 - 2001
Skills
Quality Control, Process Improvement, Technical Support, Project Management, Management, Project Planning, Troubleshooting, Microsoft Office, Call Center, Windows
Education
MicroSoft IT Academy 2000 — 2002
MCSE/COMPTIA Certified for Computer Networking and Repair, A+, Net+ and MCP
Moorpark College