Illinois Bell/Ameritech
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Illinois Bell/Ameritech Employees
AEP Energy October 2014 - Present
AEP Energy May 2013 - October 2014
Tribune Company December 2010 - May 2013
CCH Incorporated April 2002 - September 2010
Ameritech August 1997 - April 2001
Ameritech July 1996 - July 1997
Illinois Bell/Ameritech June 1989 - June 1996
Skills
Customer Service, Training, Call Center, Leadership, Customer Satisfaction, Quality Assurance, Management, Coaching, Microsoft Excel, Social Media, Account Management, Process Improvement, Call Centers, Customer Retention, Sales, Performance Management, Sales Operations, Analysis, Interviews, Advertising, Retail, Regulatory Compliance
Education
Saint Mary's University of Minnesota 1984 — 1986
Deerfield High School
The Plexus Groupe LLC October 2006 - Present
HNI Truck Group June 2005 - October 2006
AON Truck Group March 2000 - June 2005
DANN Insurance September 1996 - March 2000
Illinois Bell/Ameritech 1990 - 1996
Skills
Insurance, Underwriting, Property & Casualty..., Commercial Insurance, Professional Liability, Casualty, Workers Compensation, Health Insurance, Liability, Commercial Lines, General Insurance, D&O, Umbrella Insurance, Reinsurance, Brokers, Claim, Disability Insurance, Employee Benefits, Legal Liability, Inland Marine, Employment Practices..., Claims Management, Health Savings Accounts, Benefits Administration, Risk Management, Directors & Officers..., Long-term Care, Life Insurance, Liability Analysis, Retirement, Leadership, Term Life Insurance, Subrogation, Medicare, Excess, Captives, Claim Investigation, 401k, Fiduciary, Managed Care, Licensed Property &..., COBRA, Claims Handling, Litigation Management, CPCU, Accident, ERISA, Defined Benefit, Insurance Law, Series 6
Education
College of Lake County 2007 — 2011
Paralegal
American Airlines October 2014 - Present
American Airlines August 1997 - Present
American Airlines December 1995 - August 1997
Illinois Bell/Ameritech January 1990 - June 1995
Skills
Management, Airlines, Operations Management, Microsoft Office, Training, Commercial Aviation, Aviation, Flight Safety, Microsoft Excel, Customer Service, Sabre, Ticketing, Flights, Customer Satisfaction, Airports, Airport Management, Flight Planning, Aircraft, Aircraft Maintenance, Amadeus, Aviation Security, Travel Management, IATA, Flight Training, Airworthiness, Human Factors, Piloting, Air Traffic Control, CFI, Helicopters, Civil Aviation, Airline Management, Team Building
Education
Immaculate Heart of Mary High School 1982 — 1986
Elmhurst College
SBC/AT&T April 1994 - October 2009
Ameritech/SBC August 1992 - April 1994
Illinois Bell/Ameritech September 1984 - August 1992
Illnois Bell December 1978 - September 1984
Education
Chicago State University 1976 — 1978
Social Work
World Travel Mart General Sales ManagerAmeritech CellularJuly 1992 - September 1994
Illinois Bell/Ameritech 1957 - 1994
Skills
Sales, New Business Development, Tourism, Customer Service, Leisure Travel, Sales Management, Management, Vacation, Customer Satisfaction, Event Management, Marketing, Travel Management, Microsoft Office, Microsoft Excel, Team Building, Strategic Planning, Cruises
Education
North Dakota State University 1964 — 1965
COBOL and other programming Languages
Northwestern University 1961 — 1962
Marketing and Business Management
Chicago Teachers College 1954 — 1957
Industrial Education
Florida October 2012 - Present
Currently Unemployed April 2011 - September 2012
Bethlehem Lutheran Church April 2006 - April 2010
Bethlehem Lutheran Church Tutoring Program October 2007 - May 2009
Americorps August 2004 - August 2005
Ohio Bell/Ameritech 1984 - 1986
Ohio Bell/Ameritech 1981 - 1984
Illinois Bell/Ameritech June 1978 - August 1981
Skills
Leadership, Volunteer Management, Microsoft Office, Project Planning, Sales, Team Leadership, Employee Relations, Coaching, Leadership Development, Process Improvement, Recruiting, Vendor Management, Supervising, Account Management
Education
University of Illinois at Chicago 1976 — 1978
Bachelor of Science, Business Administration
Western Illinois University 1976 — 1977
Business
College of DuPage 1974 — 1976
Associates of Art, Business
Lyons Township High School 1970 — 1974
pre-college
PS Communications 2004 - Present
ANTEC Corp 1999 - 2004
Motorola 1995 - 2001
Illinois Bell/Ameritech 1990 - 2000
Education
University of Cincinnati 1965 — 1967
MA, History, Political Science, Journalism
University of Kentucky 1963 — 1967
BA, History, Education
Springfield High School Springfield Illinois
Tallahassee Community College August 2012 - Present
Chicago Public Schools August 2003 - August 2012
University of Illinois - Chicago April 2003 - May 2005
Convergys January 1998 - March 2003
Northrop Grumman Corporation February 1994 - January 1998
AT&T April 1993 - February 1994
Illinois Bell/Ameritech December 1987 - February 1992
Skills
Teaching, Public Speaking, Budgeting, Technical Writing, Documentation, Team Motivator, Coaching, Process Improvement, Word, Microsoft Office, Excel, Customer Service, Writing, Customer Relations, Leadership Development, Problem Solving, Team Building, Non-profits, Mentoring, PowerPoint, Interviewing, Strategic Planning, Community Outreach, Team Management, Change Management, Team Leadership, Analysis, Business Analysis, Program Management, Business Process..., Staff Development, Performance Management, Business Management, Data Analysis, Systems Analysis, Inventory Management
Education
University of Illinois - Chicago 2003 — 2005
M. Ed., Instructional Leadership - Mathematics focus
University of Notre Dame 1978 — 1982
B. B. A., Accounting
Center for Cultural Interchange February 2012 - Present
Lake Zurich School District 95 August 2008 - Present
Adlai E. Stevenson High School August 2006 - June 2008
Bersin Designs September 1993 - 2003
Illinois Bell/Ameritech 1971 - 1993
Education
Elmhurst College
Bachelor of Arts (BA), Sociology/Secondary Education
Harrington College of Design
Bachelor of Arts (BA), Interior Design
Aurora East School District 131 August 2006 - Present
Illinois Bell/Ameritech June 1965 - July 1996
Education
Aurora University
Bachelor's degree, Elementary Education and Teaching
East Aurora High School