Lahlouh Company
Address: 1649 Adrian Rd, Burlingame, CA 94010 Hours: Open now · Add full hours Unable to add this file. Please check that it is a valid photo. Phone: (650) 692-6600Hours: Website: : Category: : : : : Place name: : Website: http://www.lahlouh.com/ Category: Packaging company Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. · Own this business?Add missing informationAdd business hours Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question
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Lahlouh Employees
Plum Organics July 2014 - Present
CB'a Brand Engine November 2006 - June 2014
Lahlouh 1996 - 2005
Frost & Company Prepress 1999 - 2000
Skills
Packaging, Offset Printing, Pre-press, Print Production, Press Checks, Photo Editing, Process Management, Brand Management, Manufacturing, Branding, Flexo, Production Consulting, Graphic Design, Illustration, Adobe Creative Suite, Typography, Brochures, Brand Development, Brand Architecture, Corporate Identity, Branding & Identity, Layout, Image Editing, Logo Design, Graphics, Concept Development, Art Direction, Creative Strategy, Adobe Acrobat, Corporate Branding
Education
San Jose State University 1989 — 1992
A10 Networks April 2014 - April 2015
Check Point Software Technologies December 2013 - March 2014
Check Point Software Technologies August 2013 - March 2014
UC Santa Barbara September 2012 - July 2013
Telefund, Inc. October 2012 - June 2013
Lahlouh June 2011 - September 2011
Fabrique Delices May 2009 - September 2009
Bliss Cafe March 2007 - August 2007
Skills
French, Translation, Organizational..., Fundraising, Telecommunications, Telemarketing, French to English, Spanish-speaking, French literature, Quality Assurance, Direct Sales, Market Research, Economics, Sales, SaaS, CRM, Cold Calling, Customer Service, Marketing, Leadership, Social Networking, Research, Spanish, Facebook, Salesforce.com, Social Media, Microsoft Office, Teamwork, Time Management, Microsoft Excel, Nonprofits, Business Development, Sales Process, Account Management, Email Marketing, Team Building, Event Planning
Education
Notre Dame de Namur University 2015 — 2018
Master of Business Administration (MBA), Entrepreneurial and Small Business Operations
UCSB 2009 — 2013
Bachelor of Arts (B.A.), Global Studies and French
International School of the Peninsula
Intacct Corporation July 2015 - Present
Lahlouh September 2014 - July 2015
Levelthree Solutions May 2014 - August 2014
levelthree solutions April 2013 - May 2014
levelthree solutions November 2012 - April 2013
Golden Harvest Catering June 2010 - March 2013
Nicole Tao July 2012 - October 2012
Financial Network Investment Corporation, Member SIPC February 2012 - June 2012
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Event Planning, Statistics, Time Management, Account Management, Outlook, Facebook, Problem Solving, Public Speaking, Mathematics, Research, Social Networking, Social Media, Matlab, Accounts Payable, Creative Problem Solving, Sales, Vietnamese, Inventory Management, Warehouse Management, Troubleshooting
Education
University of California, Santa Barbara 2008 — 2012
Bachelor's Degree, Financial Mathematics and Statistics
Lahlouh September 1999 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Teaching, Strategic Planning, Invoicing, PowerPoint, Account Reconciliation, Accounts Payable, Analysis, Variance Analysis
Education
Bethlehem University, Israel 1979 — 1984
Bachelors of Science, Biology/Chemistry
Cañada College 2004 — 2005
Lahlouh August 2014 - Present
Skills
Project Management, Software Development, Accounting System, Microsoft SQL Server, Business Intelligence, ERP, SharePoint, Strategic Planning, E-commerce, Data Warehousing, Retail, Team Building, Change Management, Product Development, Process Improvement, SQL, Consulting, Software Consulting, ERP Selection, ERP Implementation..., MRP, Social Networking, Social Networking Sites, Cloud Computing, Cloud Computing IaaS, Cloud Consulting, Crisis Management, Integration, Start-ups, Business Analysis, Data Center, Enterprise Architecture, IT Strategy, Large Systems..., Integrated Management..., Software Project..., Business Strategy, Data Analysis, Business Process..., Business Transformation..., Windows Server, IT Management, Databases, Management, Enterprise Software, Leadership, Vendor Management, Disaster Recovery
Education
School of Hard Knocks 1980 — 2013
Diablo Valley College
Various Technical Classes
Lahlouh February 2013 - Present
ColorGraphics, a Cenveo Company February 2003 - January 2013
GEORGE Lithograph April 1994 - August 2002
Xerox Corporation June 1987 - March 1994
Skills
Strategy, Financial Analysis, Digital Printing, Direct Mail, Offset Printing, Variable Data Printing, Packaging, New Business Development, Print Management, Direct Marketing, Account Management, Print On Demand, Wide Format Printing, Strategic Planning, Marketing Strategy, Sales Management, Start-ups, Mergers, B2B, Sales, Cross-functional Team..., Pre-press, Mergers & Acquisitions, Manufacturing, Color Management, Corporate Gifts, Flexo, Trade Shows, Management, Multi-channel Marketing, Pricing, Email Marketing, Brand Development, Catalogs, Advertising, Lead Generation, Strategic Partnerships, Integrated Marketing, Marketing, Inkjet, Digital Asset Management, Solution Selling, Labels, PURLs, Sales Process, Die Cutting, Managed Print Services
Education
University of California, Berkeley, Haas School of Business 1986 — 1987
BS, Finance and Marketing
Lahlouh January 2014 - Present
Shatara Architecture Inc. October 2011 - December 2013
SOSH Architects March 2009 - April 2009
JIK Architecture & Interior Design January 2007 - January 2009
JIK Architecture & Interior Design January 2005 - September 2007
Skills
SketchUp, Construction Documents, Construction Drawings, Concept Design, Furniture, Revit, Rhino, AutoCAD, Architectural Design, AutoCAD Architecture, Adobe Creative Suite, BIM, Photoshop, Residential Design, Interior Design, Architecture, LEED, Urban Planning, Microsoft Office, Sustainability, Architectural Drafting, Interior Architecture, Urban Design, Sustainable Design, Design Research, Architectural Drawings, Architectures
Education
New Jersey Institute of Technology 2010 — 2011
M.S, Architecture
Aleppo University - School of Architecture 2001 — 2006
B.S, Architecture
Jordan University of Science and Technology 2001 — 2003
Bachelor of Science (B.S.), Architecture
Lahlouh June 2014 - Present
Cal Poly State University August 2010 - March 2014
Limited Brands June 2010 - October 2010
Skills
Lithography, Letterpress, Customer-focused Service, Graphic Design Software, Illustrator, InDesign, Sheetfed Lithography, HTML 5, CSS, Adobe Creative Suite, Adobe Acrobat, Dreamweaver, Graphic Design
Education
California Polytechnic State University-San Luis Obispo 2009 — 2014
Bachelor of Science (B.S.), Graphic Communication
Tripping.com June 2015 - Present
Crunchbutton October 2014 - May 2015
University of Arizona, Eller College of Management May 2014 - July 2014
Lahlouh August 2013 - January 2014
Students for Sustainability, University of Arizona February 2012 - January 2013
The University of Arizona August 2012 - December 2012
University of Arizona Geography Department August 2012 - December 2012
Skills
Public Speaking, Microsoft Office, Research, Customer Service, Community Outreach, Community Development, Global Marketing, Global Business..., Management, Leadership, Spanish, Photoshop, Advertising, Teaching, Marketing, Marketing Strategy, Sales, Market Research
Education
University of Arizona 2011 — 2015
BA, Business Marketing, Global Business, Spanish, Senior
Sacred Heart Preparatory 2007 — 2011
High School Diploma
Lahlouh April 2014 - Present
Hospira October 2013 - April 2014
Boston Scientific December 2012 - March 2013
Arizona State University January 2011 - May 2011
State Grid Corporation of China July 2009 - August 2010
Nissan Motor Co., Ltd. June 2006 - August 2008
Skills
FMEA, Knowledge of Six Sigma,..., Proficient in Microsoft..., Fluent in English and..., Engineering, Manufacturing, Quality Assurance, CAD, Testing, Failure Analysis, Solidworks, Quality Control, Minitab, Design of Experiments, Matlab, Pro Engineer, Labview, PPAP, Mechanical Engineering, Thermodynamics, CAPA, FDA, Validation
Education
Arizona State University 2010 — 2012
Master, Mechanical Engineering, 3.5
Changsha University of Science and Technology 2005 — 2009
Bachelor, Building Environment & Facility Engineering (HVAC), 3.3
REV ONE March 2014 - Present
Lahlouh March 2014 - Present
Lahlouh Inc February 2012 - March 2014
Turn August 2011 - February 2012
PenTV January 2011 - July 2011
Apple Retail October 2009 - July 2011
Skills
Customer Service, Social Media, Social Networking, Sales, Retail, Microsoft Office, Networking, InDesign, Photoshop, iWork, Windows, Mac OS X, Facebook, Twitter, OS X, Final Cut Pro, Mac, Photography, Training, Management, Teamwork, Leadership, Editing, Team Building, iLife, iPhone
Education
Notre Dame de Namur University 2009 — 2012
Bachelor of Arts (BA), Communication, General, 3.61
University of Colorado at Boulder 2007 — 2009
2 years of Undergraduate, Psychology
Amp Printing & Graphics October 2012 - Present
CMYK Print and Promotions February 2012 - September 2012
Proactive Northern Container 2007 - 2008
Lahlouh 2005 - 2007
Hatcher Press 1995 - 2005
Skills
Plant Management, Lean Manufacturing, Offset Printing, Print Production...
Education
Heidelberg Print Media Academy 2000 — 2000
Printing Management
Kerr-Hill Management Training 1997 — 1997
Business, Management, Marketing, and Related Support Services
Graphic Arts Institute 1974 — 1978
Graphic Arts
Laney College 1971 — 1974
Graphic Arts - Printing
Lahlouh August 2012 - Present
Lahlouh Inc January 2012 - July 2012
Skills
Photoshop, Photography, Marketing Strategy, Online Marketing, Digital Printing, Packaging, Graphic Design, Advertising, Promotions, Direct Marketing, Pre-press, Email Marketing, Mac, Print Management, Color Management, Wide Format Printing, Catalogs, Variable Data Printing, Adobe Creative Suite, Creative Direction, Marketing Communications
Education
Brooks Institute of Photography 2007 — 2011
Bachelor of Arts, Commercial Photography
University of San Francisco 2006 — 2007
Sacred Heart Prep 2003 — 2006
Gunderson Dettmer October 2013 - Present
US Securities and Exchange Commission January 2013 - April 2013
Gunderson Dettmer June 2012 - August 2012
Tealeaf Technology May 2011 - June 2012
California Department of Corporations - Securities Regulation Division January 2012 - April 2012
Lahlouh March 2008 - August 2010
Gunderson Dettmer September 2006 - March 2008
BUILD 2006 - 2007
Morrison & Foerster LLP June 2006 - September 2006
Morrison & Foerster LLP June 2005 - September 2005
Skills
Corporate Law, Intellectual Property, Corporate Governance, Venture Capital, Mergers, Due Diligence, Securities Regulation, Start-ups, Securities, Strategy, Venture Financing, Mergers & Acquisitions, Entrepreneurship, Licensing
Education
University of California, Hastings College of the Law 2010 — 2013
Juris Doctor, magna cum laude
Leiden University 2012 — 2013
European Union Law
University of California, Davis 2002 — 2006
B.S., Managerial Economics
Griffith University 2004 — 2004
International Studies
Sacred Heart Preparatory 1998 — 2002
SIGNIFYD September 2015 - Present
Google June 2015 - September 2015
Google September 2014 - June 2015
God Squad Productions January 2011 - May 2015
Google September 2013 - September 2014
Lahlouh October 2012 - September 2013
Lahlouh March 2011 - September 2012
Borders 2005 - 2011
San Jose Wolves 2010 - 2010
Skills
Teamwork, Communication, Management, Collaboration, Creative Problem Solving, Microsoft Excel, Camera Operating, Customer Service, Video, Feature Films, Camera, Photography, Film Production, Sound, Film, Digital Photography, Digital Video, Videography, Employee Loyalty, Final Cut Studio, Video Editing, Social Media, Lighting, Cinematography, Data Analytics, Storytelling, Mac, Microsoft Office
Education
San Jose State University 2007 — 2010
Bachelor of Arts (B.A.), Film and Video Production
Essence Printing October 2013 - Present
Lahlouh 2006 - 2007
Pacific Digital Image 1999 - 2005
Skills
Pre-press, Color Correction, Image Manipulation, Digital Printing, Mac, QuarkXPress, Photoshop, Graphic Design, Layout, Adobe Creative Suite, Creative Direction
Education
Scottsdale Community College
Epsilon 2007 - 2015
Lahlouh 2003 - 2006
Moquin Press 2002 - 2003
O'Dell Publishing Company, LLC 1999 - 2002
Paragraphics 1995 - 1999
Skills
Offset Printing, Print Production..., Print Production, Print Management, Direct Mail, Catalogs, Packaging, Variable Data Printing, Direct Marketing, Purchasing, Production, Account Management, Vendor Relations, Scheduling, Problem Solving, B2B, Brochures, Customer Relations, Inventory Management, Production Management, Budgeting, Procurement, Strategic Planning, Customer Service, Team Building, Operations Management, Continuous Improvement, Cost Reduction, Negotiation, Labels, Print Production Process, Process Scheduler, Budgets, Wide Format Printing, Die Cutting, Adobe Acrobat, Press Checks, Advertising, Bindery, Direct Mail Campaigns, Web-to-print, Corporate Gifts, Trade Shows, Proof, Postal Regulations
Education
Rochester Institute of Technology
Bachelor’s Degree, Printing Management
Landmark September 2012 - Present
Lahlouh January 2012 - September 2012
Foundation for Autistic Childhood Education and Support July 2005 - June 2011
Oncology Thereapeutics Network August 2004 - June 2005
DoveBid, Inc February 2003 - July 2004
LIGHTBRIDGE, INC February 1999 - January 2002
National Information Group January 1996 - January 1999
H S Resources 1993 - 1995
Skills
Manage Accounting..., Specialize in..., Spanish, Oracle Financial..., Lawson Accounting..., QuickBooks, Macola Progression, Management, Accounting, Financial Reporting, General Ledger, Accounting System, Movex, Accounts Payable, Account Reconciliation, Payroll, Finance
Education
San Francisco State University, College of Business
BA, Accounting
South San Francisco High School
Diploma, Spanish
Lahlouh June 2015 - Present
Lahlouh March 2012 - May 2015
Lahlouh February 2011 - February 2012
Spot Graphics June 2005 - December 2010
Watermark Press August 2003 - June 2005
Lithographix July 1999 - August 2003
Olympic Screen Crafts & Lithography November 1997 - July 1999
The Shelby Company March 1995 - November 1997
Skills
Print Management, Direct Mail, Variable Data Printing, Digital Printing, Packaging, Project Management, Direct Marketing, Account Management, Advertising, Brochures, Color Management, Die Cutting, Graphic Design, Order Fulfillment, Pre-press, Wide Format Printing, Print On Demand, Offset Printing, Trade Shows, Graphics, Bindery, Corporate Gifts, Layout, Labels
Education
Cuyahoga Community College 1993 — 1995
AAS, Graphic Communications
Kent State University 1992 — 1993
Graphic Design
Lahlouh June 2015 - Present
Skills
Microsoft Office, Customer Service, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
California Polytechnic State University-San Luis Obispo 2014 — 2018
Bachelor of Science (BS), Graphic Communications
Mountain View High School 2011 — 2014
PCAOB June 2015 - Present
PCAOB March 2009 - Present
PCAOB May 2006 - March 2009
Lahlouh May 2003 - June 2005
Lahlouh June 2002 - May 2003
Lahlouh January 2002 - June 2002
The Santa Barbara Cardiovascular Medical Group 1994 - 1997
Skills
Operations Management, Strategic Planning, Budgeting, Project Management, Communication, Time Management, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Quality Control, User Acceptance Testing, User Experience, Inventory Management, Process Improvement, Research, Financial Reporting, PowerPoint, Project Planning, Outlook, Customer Service, Analysis, Management
Education
San Francisco State University
Master of Business Administration (M.B.A.)
Arizona State University 1997 — 2001
Bachelor’s Degree, Bachelor of Arts in Sociology
Lahlouh October 2014 - Present
Opportunes Media Inc. July 2011 - August 2013
Apple Inc. January 2011 - January 2012
Skills
iLife, iWork, Social Media, Entrepreneurship, OS X, Social Networking, Microsoft Office, Social Media Marketing, PowerPoint, Mac, Leadership, Customer Service, Time Management, Facebook, InDesign, Microsoft Excel, Microsoft Word, Public Speaking
Education
Santa Clara University 2010 — 2014
Bachelor's degree, Economics
Sacred Heart Prep 2006 — 2010
Lahlouh March 2015 - Present
Cellotape - Landmark Label April 2011 - March 2015
Custom Label October 2010 - March 2011
Standard Register April 2009 - October 2010
Advanced Web March 2006 - January 2009
Cereus Graphics November 2004 - November 2005
Quebecor World, Inc April 1998 - February 2004
Stadia/Axhiom Corporation August 1994 - August 1997
Skills
IBM iSeries, Offset Printing, Print Management, Direct Mail, Catalogs, Print On Demand, Adobe Creative Suite, Flexo, Labels, Customer Service, Account Management, Microsoft Office, Marketing, Bindery, Inventory Management, Color Management, Proof, Budgets, Press Checks, Adobe Acrobat, Brochures, Sales Management, B2B, Web-to-print, Layout, Wide Format Printing
Education
Community College of Denver 1986 — 1987
Graphic Arts Technology Certificate, Printing Management
Community College of Denver 1986 — 1987
Lahlouh September 2013 - Present
Skills
Offset Printing, Print Management, Variable Data Printing, Digital Printing, Bindery, Print On Demand, Wide Format Printing, PURLs, Direct Mail, Color Management, Pre-press, Corporate Gifts
Education
California Polytechnic State University-San Luis Obispo 1989 — 1992
Bachelor of Science (B.S.), Graphic Communications
Pacific Grove High School 1983 — 1985
Robert Louis Stevenson High School
Lahlouh July 2012 - Present
PAV Consulting June 2011 - June 2012
Zoosk, Inc. (Start-Up) April 2010 - June 2011
Mcube, Inc. (Kleiner Perkins Start-up) September 2009 - February 2010
Kleiner Perkins Caufield & Byers August 2009 - August 2009
Burr, Pilger & Mayer LLP January 2009 - August 2009
TmaxSoft, Inc. (Start-Up) February 2008 - January 2009
Accuray, Inc. January 2005 - January 2008
Dreyer's Grand Ice Cream/Nestle September 2002 - December 2004
Recourse Technologies, Inc. (Start-Up) July 2001 - September 2002
Skills
Results Oriented, Flexibility, Cross-Cultural & Global..., Ethical Behavior, Strategic Thinking, Integrity, Business Acumen, IPO, Start-ups, Talent Management, Organizational..., Compensation, Benefits, HR Consulting, Corporate Culture, Performance Management, HR Strategy, Organizational..., Mergers, Employee Engagement, Deferred Compensation, Management, Personnel Management, Goal Oriented, Executive Management, Coaching, Mergers & Acquisitions, Employee Benefits, Employee Relations, Strategy, Recruiting, Succession Planning, Leadership, Training, Workforce Planning, Employee Training, Change Management, HRIS
Education
Stanford GSB 2002 — 2002
HR Executive Program
University of California, Davis
Bachelors
Lahlouh October 2010 - Present
Skills
Account Management, Trade Shows, Direct Marketing, Direct Mail, CRM, Marketing Strategy, Email Marketing, Packaging, Sales, Advertising, B2B, Marketing, Marketing Communications, Integrated Marketing, Brand Development, Brand Management
Education
University of California, Davis
AB, Communications
St. Francis High School
The Sourcing Group May 2015 - Present
KP LLC May 2013 - April 2015
Lahlouh April 2011 - May 2013
WorkflowOne, A Standard Register Company June 2001 - January 2011
International Paper February 1999 - May 2001
Kelly Paper January 1993 - January 1999
Skills
Direct Mail, Direct Marketing, Trade Shows, Integrated Marketing, Marketing, Packaging, Product Launch, Multi-channel Marketing, Managed Print Services, Fulfillment Services, Email Marketing, Sales, Project Management, Marketing Communications, Marketing Strategy, Strategy, E-commerce, Management, Lead Generation
Education
The University of Montana
Business Management
Bay Area Graphics, LLC August 2010 - Present
QuadGraphics April 2009 - July 2010
Lahlouh July 1998 - April 2009
Skills
Offset Printing, Variable Data Printing, Print Management, Digital Printing, Wide Format Printing, Print On Demand, Direct Marketing, Packaging, Color Management, Brand Development, Direct Mail, Graphic Design, Corporate Gifts, Advertising, Sales
Education
California State University-East Bay
BS, Finance
KYTHERA Biopharmaceuticals June 2015 - Present
Merz North America July 2013 - May 2015
Merz Aesthetics Inc. September 2011 - June 2013
Merz Aesthetics Inc. November 2008 - September 2011
BioForm Medical, Inc. May 2007 - November 2008
Lahlouh September 2004 - May 2007
Bay Marketing and Advertising May 2004 - September 2004
Skills
Marketing Strategy, Product Launch, CRM, Medical Devices, Social Media Marketing, Advertising, Strategy, Social Media, Marketing, B2B, Account Management, Sales Operations, Sales, Market Development, Product Development, Pharmaceutical Sales, Management, New Business Development, Program Management, SEO, Budgets, Direct Mail, Pharmaceutical Industry, Market Research, Market Planning, Market Analysis, Product Marketing, Analytics, Direct Sales, Direct Marketing, Cold Calling, Cross-functional Team..., Brand Management, Competitive Analysis, Product Management, Leadership
Education
University of San Francisco
Bachelor of Science (BS), Marketing and International Business
Lahlouh January 2008 - Present
Express Quality Printing June 1995 - June 1998
Skills
Direct Marketing, Direct Mail, Bindery, Advertising, Start-ups, Packaging, Offset Printing, Marketing, Digital Printing, Variable Data Printing, Print Management, Color Management, Catalogs, Print On Demand
Education
College of San Mateo 1987 — 1990
Technical Arts and Graphics
Lahlouh January 2014 - Present
Shutterfly October 2011 - January 2014
Marriott International September 2007 - August 2011
Starbucks November 2005 - November 2007
Jag Forms August 2002 - December 2004
Skills
Inventory Management, Customer Service, Microsoft Excel, Marketing, Outlook, PowerPoint, Logistics, Microsoft Office, Management, Training, Microsoft Word, Task Management, Supervisory Skills, Account Management, Sales, Order Processing, Leadership, Project Management, Time Management, Social Media, Process Improvement
Education
California State University-Hayward
Bachelor of Business Administration (B.B.A.), Logistics, Materials, and Supply Chain Management
College of San Mateo 2004 — 2007
AA, Film, Broadcasting, Business Accounting
Lahlouh April 2015 - Present
Direct Mail Center May 2013 - March 2015
UC Davis Medical Center November 2006 - September 2012
Global Exchange June 2006 - August 2006
Skills
Python, SQL, BCC Mail Manager, Accuzip, Satori BulkMailer, Active Directory, Hyper-V, Windows Server, Linux, C, VBScript, HTML, CSS, PHP, dbase, LAN-WAN, PSI
Education
University of California, Davis 2006 — 2011
BS, Computer Science
AnyPerk May 2015 - Present
Lahlouh January 2013 - May 2015
Genentech Inc June 2004 - October 2012
Garteiser Honea – Trial Attorneys 2009 - 2010
BreakThru Marketing June 2007 - December 2009
Skills
Marketing, Social Media, Customer Service, Leadership, Sales, Management, Microsoft Office, Social Media Marketing, Account Management, Social Networking, Project Coordination, Cross-functional Team..., Direct Mail, Development Of..., Analysis, Teamwork, Event Management, Microsoft Excel, Event Planning, Human Resources, Salesforce.com, Cold Calling, Time Management, Market Research, Marketing Communications, Email Strategy, Business Development, Outside Sales, QuickBooks
Education
San Francisco State University 2010 — 2012
Business, Marketing, 3.8/4
Fred Pryor Seminars 2012 — 2012
How to Deliver Exceptional Customer Service