Service 800
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Service 800 Employees
RG llc June 2014 - Present
Ameriprise Financial Services, Inc. May 2015 - July 2015
MacArthur Co. 2006 - July 2014
MacArthur Co. 2006 - 2009
Independent Contractor 2000 - 2006
SERVICE 800 1998 - 2000
Skills
IT Management, IT Strategy, Cisco Technologies, Network Design, Active Directory, Contract Negotiation, VMware, Hosted Services, Data Center, Hosted Voice, Integration, Disaster Recovery, Security, Troubleshooting, VoIP, Project Management, IT Service Management, Cisco Call Manager, NetApp, Networking, Mergers & Acquisitions, MacGyver, Servers, WAAS, BladeCenter, Software Documentation, Problem Solving, Process Improvement, Infrastructure, Virtualization, WAN, Databases, LAN-WAN, Windows Server, Switches, Windows XP, Synology, Cloud Computing, Information Technology, Technical Support, Network Administration, Strategic Planning, Vendor Management, Leadership, Enterprise Software, Strategy, Telecommunications, Team Leadership
Education
Metropolitan State University 2015 — 2017
Bachelor's Degree, Computer/Information Technology Administration and Management
Benchmark Learning 2013 — 2013
Cisco CCNA
Brown College 2002 — 2003
Associate of Applied Science (AASc), Computer Programming, 4.0
Ascolta
CCNA, Cisco Routers/Switches/Call Manager/CME
KRS Computer and Business 2000 — 2001
Network Administration and Design, MCSE, 4.0
Robert Half June 2014 - Present
Place of Hope October 2013 - May 2014
St. Cloud Hospital 2008 - 2013
SERVICE 800 February 2005 - June 2008
4-H Benton County Extension Service January 2005 - March 2007
Skills
Microsoft Office, Legal Documents, Maintain client and..., Skip Tracing, QLaw Production software, Client Confidentiality, Team-oriented, Work Well Independently, Highly detail oriented, Communication Skills, Customer Service, Process Business..., Epic Systems, Chartmaxx, Supervisory Skills, Lexmark Printers, User Documentation, AS 400, Kodak Capture Pro..., DYMO LabelWriter 450..., Business Associate..., Employee Training, VMWare/Qlaw, ILMS Software
Education
St Cloud Technical and Community College 2013 — 2016
Associate’s Degree, Legal Assistant/Paralegal, Senior
Saint Cloud State University - G.R. Herberger College of Business 2000 — 2006
B.E.S, Accounting and Finance, Graduated
SERVICE 800 2006 - 2013
Aerial Company 2003 - 2006
MLT Vacations 1996 - 2003
LJK Companies, Inc. August 1994 - June 1996
Northwest Airlines August 1990 - August 1994
Skills
Project Management, Account Management, Establishing..., Long Term Business..., Establishing New..., Global Account..., Issue Resolution, Contract Management, Customer Satisfaction, Increasing Sales Revenue, Customer Behavior..., Sales, Management, Marketing, Customer Service, Business Development, Strategic Partnerships, Multi-channel Marketing, Marketing Communications, Team Leadership, Contract Negotiation, Incentive Programs, Customer Retention, Partnership Marketing, Promotions, International Sales, Presentations, Identifying Sales..., Driving Business Growth, Salesforce.com, PowerPoint, Outlook, Microsoft Word, Sales Operations, Client Service Oriented
Education
The University of North Dakota
BA, Communications
University of St. Thomas 2013 — 2013
Mini Master of Project Management
SERVICE 800 August 2007 - Present
Minnesota School of Business 2014 - 2014
Minnesota School of Business 2014 - 2014
Skills
Time Management, QuickBooks, Teamwork, Microsoft Office, Microsoft Word, Outlook, Accounts Payable, Accounting, Spreadsheets, Microsoft Excel, Accounts Receivable, Invoicing, Budgets, E-learning Modules, Analytic Problem Solving, Training, Team Building, Human Resources, Benefits Administration, Data Entry, Research, High Level Of Accuracy
Education
Minnesota School of Business 2014 — 2016
Bachelor's Degree, Accounting
Minnesota School of Business 2005 — 2007
Associate's degree, Accounting
National MS Society May 2015 - Present
Independent Consultant July 2011 - Present
Photographer January 2009 - Present
The Earth Museum June 1994 - Present
AAA July 2014 - May 2015
The Arrowhead Story February 2012 - August 2014
Friends of the Boundary Waters Wilderness June 2011 - July 2014
Independent July 2011 - June 2014
Bayfront Reggae and World Music Festival March 2013 - July 2013
SERVICE 800 May 2004 - May 2011
Skills
Public Relations, Community Outreach, Leadership, Nonprofits, Strategy, Policy, Social Media, Public Speaking, Leadership Development, Event Management, Entrepreneurship, Management, Photography, Creative Writing, Education, Strategic Media..., Engaging Public Speaker, Policy Analysis, Program Management, Art of Hosting Training..., Technical Writing, Fundraising, Development, Fundraising Campaign..., Grassroots Fundraising, Organizational..., Program Development, Staff Development, Curriculum Development, Event Planning
Education
Independent Development and Fundraising Training 2014 — 2015
Fundraising Trainee
Massachusetts Institute of Technology 2014 — 2015
Open Courseware Online, Computer Science, Code Writing, Community Development
Code.org 2014 — 2014
Code Writing
Bush Foundation 2012 — 2012
Art of Hosting Practitioner
University of Minnesota-Twin Cities 1997 — 2007
Bachelor's degree, Political Science and Government, Philosophy, summa cum laude
Orono High School 1993 — 1997
Protiviti July 2013 - Present
Cargill May 2012 - September 2012
SERVICE 800 May 2010 - October 2011
Skills
Visio, Leadership, Process Improvement, Business Analysis, Project Management, Data Analysis, Team Leadership, Customer Service, MS Project, Access, Troubleshooting, SharePoint, Microsoft Excel, Microsoft Office, SAP, Microsoft Word, PowerPoint, Windows 7, Visual Basic, Communication, Auditing, Internal Audit, Insurance Consulting, IT Audit, Sarbanes-Oxley Act
Education
University of Minnesota - Carlson School of Management 2009 — 2013
Bachelor of Arts (BA), Management Information Systems, Summa Cum Laude, with Distinction
Mound Westonka High School 2004 — 2009
Class Valedictorian
Austin Regional Clinic November 2013 - June 2015
Austin Community College September 2012 - October 2013
Pearson North America March 2012 - May 2012
SERVICE 800 March 2011 - January 2012
Georgetown Independent School District 2005 - 2006
Alfred University 1996 - 2003
Alfred University 1993 - 1998
Alfred University 1995 - 1996
Self employed 1990 - 1993
KPIX CBS5 1986 - 1990
Skills
Customer Service, Microsoft Office, Web Content Management, Writing, Editing, Content Management, Newsletters, Teaching, Press Releases, Public Speaking, Customer Relations, Publicity, Persuasion, Social Media, Social Media Marketing, Research, PowerPoint, Word, Copy Editing, Media Relations, Outlook, Interviewing, Marketing Strategy, Media Relations Training, Speech Coaching, Speech Writing, Spokesperson Training, VoIP, Digital Photography, On-camera, Patient Safety, Cpr Certified, Medical Terminology, Patient Rights, Community Outreach, Data Entry, Public Relations, Interviews
Education
Austin Community College 2012 — 2013
Certification, Medical/Clinical Assistant
Southwestern University 2007 — 2012
Early Childhood-6th, Special Education, English as a Second Language
University of Washington
Bachelors, Broadcast Communications
College of Marin
AA, Theater, French
myON June 2014 - September 2014
Wells Fargo Home Mortgage September 2013 - November 2013
DataQuick Title February 2013 - August 2013
Wells Fargo Home Mortgage JV. Home Service Lending June 2012 - December 2012
Wells Fargo Home Mortgage October 2011 - March 2012
Progress Solution, LLC March 2011 - June 2011
SERVICE 800 January 2008 - April 2009
Various Automotive Groups December 1991 - May 2008
Skills
Access, Microsoft Office, Business Analysis, Process Improvement, Project Management, PowerPoint, Visio, Software Documentation, Windows, Microsoft Excel, Microsoft Word, Customer Service, Technical Writing, SharePoint, Change Management, Team Leadership, Team Building, Budgets, Data Analysis, MS Project, Negotiation, Public Speaking, Recruiting, Leadership, Management, Quality Assurance, Teaching, Employee Relations, CRM, Databases, Banking, Training, Strategic Planning, Information Technology, SDLC, Analysis, Leadership Development, Finance, Integration, Sales, Critical Thinking, Human Resources, Forecasting, Networking, Resource Management, Consulting, Salesforce.com
Education
Hennepin Technical College 2007 — 2010
Associate of Arts and Sciences (A.A.S.), Business Analyst / Business Management, 3.0
UC Berkeley 1976 — 1979
Business Law / Business Management, 3.0
Self-Employed January 2004 - Present
VIP September 2012 - December 2012
SERVICE 800 December 2007 - November 2010
Skills
Microsoft Excel, Customer Service, Microsoft Office, Access, Customer Satisfaction, Outlook, Team Building, Team Leadership, Time Management, Multi-state Payroll..., Dispatching, Legal Transcription, Call Centers, Social Networking, Training
Education
Penn Foster Career School 2013 — 2014
Los Angeles Pierce College 1981 — 1982
Psychology
Main & West Financial July 2012 - Present
Eagle Strategies LLC November 2009 - December 2012
New York Life 2008 - December 2012
Service 800 2007 - 2008
Avaya 2003 - 2006
Aravox Technologies 2001 - 2002
Envoda LLC 1999 - 2001
Virticon Business Communications 1997 - 2000
3Com 1996 - 1997
Synoptics/Bay Networks 1992 - 1996
Skills
Strategic Financial..., Investments, Finance, Estate Planning, Insurance, Business Planning, Business Development, Small Business, Entrepreneurship, Financial Planning, Wealth, Marketing, Leadership, Start-ups, Retirement, Product Management, Entrepreneur, Management
Education
University of Iowa - Henry B. Tippie College of Business 1988 — 1990
MBA, Executive MBA Program
Iowa State University 1971 — 1974
B.S., Engineering Operations
The American College 2009 — 2012
Financial and Estate Planning, Investments, Insurance
St. Olaf College - Advancement Services Department January 2014 - Present
St. Olaf College May 2012 - January 2014
SERVICE 800 2007 - November 2012
Skills
Customer Satisfaction, Customer Service, Fundraising, Access, Nonprofits, Microsoft Office, Data Analysis, Databases, Training, Public Speaking, Research, Event Planning, Volunteer Management, Program Development, Analysis
Education
National American University 2010 — 2011
Associates, Infomation Technology, 3.9
Minnesota School of Business 1997 — 1999
Associate’s Degree, Medical Administrative Assistant
SERVICE 800 February 2008 - Present
Young Men's Christian Association September 2002 - December 2007
Office of US Senator Paul Wellstone August 2000 - May 2002
Skills
Management
Education
American University 1998 — 2003
SERVICE 800 June 2015 - Present
Welsh & Colliers MSP January 2015 - June 2015
Cachet Financial Solutions, Inc. July 2012 - January 2015
Hamon Deltak, Inc., A Subsidiary of Hamon Corporation October 2009 - July 2012
Virtual Radiologic October 2006 - October 2009
Opportunity Partners June 2005 - October 2006
Copeland Buhl & Company October 2004 - June 2005
Skills
Account Reconciliation, Fixed Assets, Accounting, Accounts Payable, GAAP, Financial Reporting, Inventory Management, Microsoft Excel, QuickBooks, Financial Statements, Auditing, Budgets, Invoicing, Payroll Taxes, Accounts Receivable, Payroll
Education
University of Minnesota Duluth 1999 — 2004
Bachelors, Accounting & Finance
Service 800 August 1994 - Present
McDonald's Corporation June 1986 - August 1994
Skills
Process Improvement, Operations Management, Project Management, CRM, Management, Team Leadership, Data Analysis, Account Management, Team Building, Microsoft Excel, Training
Education
Minnesota State University, Mankato 1989 — 1994
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Mound Westonka High School 1985 — 1989
First Advantage November 2013 - Present
Verifications, Inc. May 2009 - November 2013
Verifications Inc March 2006 - May 2009
SERVICE 800 April 2005 - March 2006
Skills
XSLT, XML, HTML, SQL, Java, T-SQL, Microsoft SQL Server, Visual Studio, Subversion, Software Configuration..., Scrum, SDLC, Software Development, SharePoint
Education
Saint John's University 2000 — 2004
BA, Computer Science
Anoka-Ramsey Community College March 2009 - Present
eDocument Resources LLC September 2005 - September 2007
SERVICE 800 March 2005 - September 2005
NCS Pearson September 1999 - August 2003
Carlson Wagonlit Travel August 1998 - September 1999
Skills
Process Improvement, Team Leadership, Software Development, Leadership, Project Management, Program Management, Business Analysis
Education
Anoka Ramsey Community College 1980 — 1982
Business
Villanova University
Information Systems Project Management
World Mentor March 2014 - Present
The KJF Group December 2000 - Present
SERVICE 800 April 2009 - 2014
Impact Learning Systems January 2001 - January 2009
STAR Telecom June 1999 - November 2000
DIRECTV / Pegasus Communications May 1996 - June 1999
AT&T Wireless / CellularOne December 1994 - May 1996
Skills
Strategy, New Business Development, Sales, Solution Selling, Leadership, Team Building, Salesforce.com, Training, Lead Generation, CRM, Operations Management, Contract Negotiation, Sales Process, Business Strategy, Negotiation, Entrepreneurship, Voice of the Customer, Team Leadership, Account Management, SaaS, Start-ups, Customer Satisfaction, Call Centers, Marketing, Sales Management, Selling, Business Development, Sales Operations, B2B, Management
Education
California Polytechnic State University-San Luis Obispo
Business Finance
ML Wagner Fundraising Group January 2010 - Present
Service 800 April 2004 - Present
United States Senate September 1999 - January 2003
Education
University of Minnesota-Twin Cities 1997 — 2007
BA, Pre-Law: Political Science, Philosophy
SERVICE 800 January 2000 - Present
Skills
Customer Satisfaction, Account Management, Salesforce.com, Process Improvement, CRM, Strategic Planning, Solution Selling, Call Centers, Cross-functional Team..., Team Building, Team Leadership, New Business Development
Education
Southwest Minnesota State University
Psychology