Service Operations Specialists
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Service Operations Specialists Employees
CCP June 2014 - Present
Service Operations Specialists February 2013 - June 2014
PHR January 2009 - December 2012
Contemporary Women's Clothing March 2008 - December 2012
Crye-Leike Realtors Little Rock 2004 - January 2009
Skills
New Business Development, Sales, Negotiation, Purchasing, CRM, Automotive Aftermarket, Trade Shows, Customer Retention, Profit, Marketing, Social Networking, Contract Negotiation, Dealers, Account Management, Corporate Communications, Client Liason, Consulting, Social Media Marketing, Fundraising, Team Building, Sales Process, Manage Client..., Communication Skills, State Government, State Politics, Political Campaigns, Local Government, Research, HR Policies, Real Estate Transactions, Real Estate Development, Retail Buying, Automobile, Selling, Deal Closure, Automotive, Vehicles, Retail Marketing, Inventory Management, Marketing Strategy, Market Analysis, Building Relationships, Sales Management, Management, Retail, NIOSH, OSHA, Construction Safety, Industrial Safety
Education
University of Arkansas at Little Rock 1998 — 2002
Ford Motor Company December 2011 - Present
Advance Consulting & Training February 1991 - Present
Service Operations Specialists November 2010 - November 2011
BI Worldwide & Resource Automotive October 2008 - November 2010
Resource Automotive 2001 - 2008
Chrysler May 1999 - June 2001
Aon Consulting October 1993 - June 1999
Scott Chevrolet January 1979 - December 1991
Skills
Management Consulting, Coaching, Automotive, Workshop Facilitation, Employee Training, Customer Satisfaction, Customer Retention, Profit, Team Building, Vehicles, Process Improvement, Sales Management, Training, Change Management, Strategic Planning, New Business Development, Parts, Retail, Sales Operations, Sales, CRM, Sales Process, B2B, Automotive Aftermarket, Operations Management, Selling, Automobile, Leadership, Account Management, Leadership Development, Cross-functional Team..., Negotiation, Business Planning, Dealers, Management, Customer Experience, Consulting, Strategy, Competitive Analysis, Pricing, Manufacturing, Inventory Management, Marketing, Purchasing, Marketing Strategy, Business Development, Business Strategy, Team Leadership, Forecasting, Product Development
Education
Lehigh Carbon Community College
Liberal Arts
Penn State University
Engineering
Service Operations Specialists April 2014 - Present
Service Operations Specialists June 2008 - April 2014
Chrysler LLC May 2004 - November 2007
L&W Engineering April 2002 - April 2004
DaimlerChrysler September 1999 - March 2002
Pointe Dodge 1986 - 1999
Skills
Customer Satisfaction, Operations Management, Automotive, Training, Management, Profit, Organization, Vehicles, Sales Management, Retail, Business Planning, Management Consulting, Forecasting, Automobile, Dealers, Customer Service, Process Improvement, Sales Process, Team Building, Sales Operations, Parts, Customer Retention, Inventory Management, Pricing, Continuous Improvement, Purchasing, Coaching, Product Development, New Business Development, Negotiation, Automotive Aftermarket, Cross-functional Team..., Sales, Business Strategy, Competitive Analysis, Marketing Strategy, Selling, B2B, Consulting, Team Leadership, Marketing, Strategy, Leadership, Business Development, Account Management, Budgets, CRM, Change Management, Start-ups, Product Marketing
Education
Sterling College 1979 — 1980
Certificate, Agriculture
Grosse Pointe South High 1975 — 1979
Macomb Community College
Business
Service Operations Specialists September 2015 - Present
Federal-Mogul Holdings Corporation May 2014 - August 2015
Genuine Parts Company August 2013 - May 2014
Ron Cullers Automotive April 2012 - August 2013
Donathan Automotive July 2009 - April 2012
NAPA Brake and Chassis January 2005 - July 2009
Jerry's Chevrolet August 2001 - January 2005
Automotive Solutions December 1999 - August 2001
City Garage August 1997 - December 1999
Skills
ASE Master Certified..., ASE L1 Certified, Automotive, Management, Sales, Training, Vehicles
Education
Lincoln College of Technology-Grand Prairie 1993 — 1995
Associate’s Degree, Automobile/Automotive Mechanics Technology/Technician, 4.0
Tarleton State University 1992 — 1993
General Studies
Infiniti USA April 2015 - Present
Service Operations Specialists August 2011 - Present
AAHL 1990 - 2015
United BMW of Roswell October 2010 - March 2011
HERITAGE Volkswagen September 2008 - August 2010
CAPO Custom Homes, LLC January 1998 - December 2008
BENNING Construction Company June 2007 - June 2008
WGAG Development / CAPO Custom Homes January 1998 - June 2007
SOUTHTOWNE Motors Company May 1991 - December 1997
CAPITAL SOUTH GROUP August 1987 - May 1991
Skills
Training, Management, Team Building, Sales Process, Negotiation, Real Estate, Operations Management, Sales, Customer Satisfaction, Program Management, Customer Retention, Business Planning, Time Management, Dealers, Inventory Management, Outsourcing, Human Resources, Forecasting, Microsoft Excel, Profit, Vehicles, Organizational..., Purchasing, Sales Management, Coaching, Business Strategy, Sales Operations, Marketing Strategy, Leadership, Parts, Warranty, Automobile, Automotive, Salesforce.com, Strategic Planning, New Business Development, Team Leadership, Microsoft Office, Continuous Improvement, Product Development, Customer Service, Process Improvement, Retail
Education
Southeastern Louisiana University 1979 — 1981
MBA, Management & Marketing
Southeastern Louisiana University 1979 — 1981
MBA - Masters, Business Administration; Management & Marketing
University of West Alabama 1975 — 1977
B.S, Business Administration; Management & Economics
Transamerica Employee Benefits September 2014 - Present
Dillards May 2012 - September 2014
Service Operations Specialists March 2011 - May 2012
Catherine P. Businelle January 2004 - February 2011
Scroggins Consulting February 2010 - June 2010
Solving the Work Life Equation 2010 - 2010
Mom's Breastaurant 2006 - 2010
Shilo Inns Suites Hotels October 2001 - April 2003
New Horizons Computer Learning Centers June 2001 - September 2001
Stephens Inc. August 2000 - April 2001
Skills
Spanish, Adult Education, Proposal Writing, English grammar, Desktop Publishing, Web Design, Bible, Latin American culture, Microsoft Excel, Access, Editing, Technical Writing, Proofreading, Public Speaking, Training, Newsletters, Copywriting, Web Content, Microsoft Office, Management, Blogging, Copy Editing, Publishing, Social Networking, Writing, Creative Writing, Publications
Education
Harding University 1996 — 2000
BA, Spanish (with minors: English, Writing, Bible, Linguistics)
AIM 1993 — 1996
Latin American Culture and History, Spanish
Service Operations Specialists September 2011 - Present
Kubow Consulting, LLC. September 2011 - Present
Gwinnett Place Honda April 2010 - September 2011
Hendrick Automotive Group April 2010 - September 2011
Carland Group April 1995 - April 2010
Skills
Automotive, Customer Satisfaction, Customer Retention, Vehicles, Profit, Coaching, Dealers, Parts, Automobile, Training, Process Improvement, Continuous Improvement, Team Building, Customer Service, Retail, Sales Management, Forecasting, Dealer Management, New Business Development, Reynolds, Automotive Repair, Business Planning, Strategic Planning, Automotive Aftermarket, CRM, Warranty, Inventory Management, Automotive Parts, Tires, Vehicle Maintenance, Income Statement, Gross Profit, Automotive Electronics, Account Management, ASE Certified, Powertrain, Brake, Business Strategy, Motorsports, Employee Training, Suspension, Spare Parts, Steering, Chassis, Honda, Motors, Automotive Engineering, Fleet Management, Operations Management
Education
Kennesaw State University 1988 — 1994
English, Management
MJA Consulting, LLC February 2014 - Present
Service Operations Specialists April 2010 - Present
MJA Consulting, LLC January 2003 - Present
J & L SERVICES, INC. (J & L WARRANTY PROS INC.) October 1998 - December 2003
KRANE CHRYSLER PLYMOUTH DODGE, INC. May 1990 - August 1998
CLARKSTON CHRYSLER PLYMOUTH DODGE January 1987 - May 1990
ROCHESTER HILLS CHRYSLER PLYMOUTH March 1984 - December 1986
Skills
Automobile, Warranty, Automotive, Human Resources, Auditing, Strategic Planning, Management Development, Consulting, Forecasting, Business Development, Manufacturing, Operations Management, Process Improvement, Training, Profit, Sales Operations, Sales Process, Dealers, Customer Satisfaction, Strategy, Customer Retention, Management, Customer Service, Automotive Repair, Competitive Analysis, Pricing, Budgets, Retail, B2B, Vehicles, Team Building, Automotive Aftermarket, Business Planning, Parts, Dealer Management, Marketing, Purchasing, Automotive Electronics, Fleet Management, Recruiting, Contract Negotiation, Instructor-led Training, Business Process..., Program Management, Technical Training, Change Management, Continuous Improvement, Business Strategy, Coaching, Management Consulting
Education
Macomb Community College
Applied Electronics
Stevenson Adali High School
Diploma, General, Electronics & Advanced Automotive Technologies; Vocational Advanced Automotive Studies
Service Operations Specialists October 2008 - Present
Warehouse Specialists, Inc. September 2004 - September 2008
Lowe's June 1997 - June 2004
Heilig-Myers Furniture April 1995 - May 1997
Target July 1986 - April 1995
General Electric Transportation Services-MBG September 1983 - May 1986
Skills
Profit, Sales Management, Purchasing, Inventory Management, Retail, Customer Satisfaction, Forecasting, Automotive, Strategic Planning, Customer Service, Continuous Improvement, Leadership, Team Building, Vehicles, Negotiation, New Business Development, Operations Management, Marketing Strategy, Process Improvement, Microsoft Office, Microsoft Excel, Business Strategy, Business Planning, Warehousing, Coaching, Customer Retention, Training, Logistics Management, Parts, Sales Process, Supply Chain Management, Cross-functional Team..., Lean Manufacturing, Pricing, Automotive Aftermarket, Management, Team Leadership, Logistics, Warranty, Product Development
Education
Texas A&M University 2004 — 2004
Accounting
University of Arkansas at Little Rock 1990 — 1992
MBA, Finance
University of Arkansas at Fayetteville 1977 — 1982
BSBA, Marketing/Transportation
Retired March 2015 - Present
Service Operations Specialists April 2008 - February 2015
Skills
Profit, Coaching, Customer Retention, Customer Satisfaction, Automotive Aftermarket, Operations Management, Automobile, Forecasting, Parts, Sales Process, Vehicles, Fleet Management, Business Planning, Negotiation, Retail, Automotive, Continuous Improvement, Purchasing, Training, Inventory Management
Education
Western Michigan University 1969 — 1972
Automotive Engineering
State University of New York at Canton 1967 — 1969
Associate's degree
Service Operations Specialists March 2012 - Present
AutoLube Express 2009 - 2011
Skills
Accounts Payable, Auditing, Automobile, Automotive, Forecasting, Inventory Management, Microsoft Excel, Purchasing, Vehicles
Education
Southern Arkansas University 2009 — 2011
Bachelors of Business Administration, Accounting/Finance
South Arkansas Community College 2007 — 2009
Associates Degree of Business Administration
Service Operations Specialists January 2013 - Present
Johnson Troillett Architecture, Inc. August 1994 - December 2012
Cromwell Architects Engineers January 1982 - July 1994
Skills
Process Improvement, Team Building, Sales, Healthcare, Management, Customer Service, Microsoft Office, Strategic Planning, Microsoft Excel, Automotive Dealership..., Healthcare Facility..., Banking Facility Design, Jail Design
Education
University of Arkansas at Fayetteville 1976 — 1980
Bachelor of Architecture (B.Arch.)