SGS Automotive Services
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SGS Automotive Services Employees
Glenn E. Thomas Dodge Chrysler Jeep August 2014 - Present
RSB Enterprises October 2010 - April 2014
SGS Automotive Services September 2000 - July 2002
SGS Automotive Services September 1993 - July 2002
Skills
Teamwork, Customer Service, Inventory Management, Access, Computer Hardware, Analysis, Microsoft Excel, Visio, Microsoft Office, Microsoft Word, PowerPoint, Outlook, Customer Satisfaction, Automotive, Vehicles, Troubleshooting, Process Improvement, Transportation, Team Building, Parts, Operations Management, Warranty, Business Analysis, Databases, SQL, Team Leadership, Leadership, Software Documentation, Windows, System Administration, Training, Time Management, Project Planning, Management, Project Management
Education
Keller Graduate School of Management of DeVry University 2011 — 2012
MBA, Project Management
DeVry University 2009 — 2011
Bachelors of Science in Technical Management, Business Information Systems
Barnes & Noble College June 2013 - Present
Monarch Learning Solutions LLC July 2012 - June 2013
SGS North America May 2012 - July 2012
SGS Automotive Services 2010 - May 2012
Mimeo.com 2008 - October 2010
Toys R Us March 1990 - December 2007
Babies R Us 2003 - 2007
Toys R Us / Babies R Us 1990 - 2007
Skills
MBTI, Leadership Development, Talent Development, Instructional Design, Coaching, Team Building, Management Development, Customer Service, Hiring, Onboarding, Customer Relations, Cross-functional Team..., Retail, Problem Solving, Orientation, Talent Management, Workshop Facilitation, Performance Management, Employee Relations, Succession Planning, Employee Engagement, Training, Change Management, Human Resources, Training Delivery, Team Leadership, Employee Training, Staff Development, Conflict Resolution, Personnel Management, Public Speaking, E-Learning, PowerPoint, Outlook, Microsoft Word, Microsoft Excel, Camtasia, Brainshark, Learning Management..., Oral & Written...
Education
Kennesaw State University 1991 — 1995
BS, Education
Union Institute & University September 2012 - Present
SGS Automotive Services June 2008 - August 2012
Great American Insurance November 2006 - June 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Outlook, Team Building, Employee Relations, Human Resources, Performance Management
Education
Northern Kentucky University 2006 — 2008
Master's degree, Industrial and Organizational Psychology
University of Kentucky 2006 — 2008
Bachelor of Arts, Psychology
iQor February 2013 - February 2014
SGS Automotive Services 2001 - 2011
Sears, Roebuck and Co. February 1996 - February 2001
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, Team Building, PowerPoint, Sales, Sales Management, Public Speaking, Social Media, New Business Development, Negotiation, Coaching, Outlook, Marketing Strategy, Account Management, Marketing, Customer Satisfaction, Training, Glossaries, Call Centers, Team Leadership, Process Improvement, Recruiting, Operations Management, Employee Relations
Education
Cincinnati State Technical and Community College 1985 — 1986
Certificate, Real Estate Law
The Ohio State University 1982 — 1983
Some College Course Completion, Foreign Languages and Literatures, General
SGS Automotive Services April 1998 - September 2014
Duval County Public Health / FL DOL June 1993 - October 1996
Halifax Technical Services November 1991 - February 1993
U. S. Marine Corps January 1968 - February 1989
Skills
Employment Law, Policies and Procedures, Employee Relations, Investigations, Compliance, Performance Management, Employee Benefits, Conduct and Discipline, Payroll, Health, Safety and..., Security, Recruiting, Training and..., Team Building, Labor Relations, Immigration, Strategic Planning, Succession Planning, Management, Employee Engagement, Process Improvement, Start-up and..., HRIS
Education
National University 1983 — 1986
BBA, Business
LaSalle Extension University 1972 — 1979
LL.B, General Law
SGS Automotive Services October 2014 - Present
Carroll Tire Company September 2012 - November 2013
Pep Boys March 2012 - July 2012
Papa Johns February 2002 - July 2010
Castle Inspection Service September 1998 - February 2002
Skills
Sales, Management, Customer Service, Training, Team Building, Microsoft Office, Team Leadership, Teamwork, Process Improvement, Construction, Carpentry, Coaching, Retail, Inventory Management, Interior Design, Customer Satisfaction, Marketing, Leadership
Education
Western Kentucky University 1977 — 1979
BS, Business Administration
Hanover College 1975 — 1976
Fifth Third Bank July 2015 - Present
Fifth Third Bank March 2013 - July 2015
Fifth Third Bank August 2009 - March 2013
Fifth Third Bank July 2006 - August 2009
Premier Innovisions, INC June 2004 - July 2006
SGS Automotive Services 2001 - 2004
Skills
Business Intelligence, Six Sigma, Strategic Planning, Troubleshooting, Analysis, Cross-functional Team..., Visual Studio, Process Improvement, .NET, SQL, IT Service Management, Project Management, Business Analysis, Project Implementation, Strategic Data Analysis, Strategy, Access, Analytics, Integration, Change Management, Management, Databases, Software Development, Software Documentation, Quantitative Analytics
Education
University of Cincinnati 1996 — 1997
Architectural Engineering Technology/Technician
SGS Automotive Services October 2009 - Present
COX Auto Trader July 2007 - April 2009
General Motors September 2003 - June 2007
Genaral Motors 1997 - 2003
Olds 1976 - 1997
Skills
Key Account Management, Automotive, Marketing, New Business Development, Vehicles, Sales, Customer Retention, Sales Operations, Profit, Customer Satisfaction, Sales Process, CRM, Marketing Strategy, B2B, Sales Management, Negotiation, Product Development, Account Management, Strategy, Team Building, Competitive Analysis, Leadership, Pricing, Advertising, Strategic Planning, Management, Market Planning, Business Planning, Market Analysis, Forecasting
Education
Northern Illinois University 1966 — 1975
BS/MS, Business and Automotive
SGS Canada June 2015 - Present
Club Assist May 2011 - June 2015
KAR Auction Services, Inc January 2010 - March 2011
KAR Auction Services, Inc January 2006 - January 2010
SGS Automotive Services November 1994 - December 2005
Skills
Vehicles, Automotive, Automobile, Strategy, Leadership, Automotive Aftermarket, Customer Satisfaction, Sales Management, New Business Development, Recruiting, Team Building, Inventory Management, Operations Management, Customer Retention, Contract Negotiation, Negotiation, Sales Operations, Business Planning, Forecasting, Training, Process Improvement, Account Management, Customer Service, Income Statement, Retail, Analysis, Management, Purchasing, Sales Process, Profit, Sales, Cross-functional Team..., Continuous Improvement, B2B, Budgets, Product Development, Competitive Analysis, Strategic Planning, Team Leadership, Business Strategy, Pricing, CRM, Marketing, Business Development, Executive Management, Product Management, Marketing Strategy, Fleet Management, Coaching, Parts
Education
IMD Business School 2001 — 2003
Leading for Performance and Growth
Boston College 1983 — 1987
SGS Automotive Services Enrollment and Billing RepAnthem2004 - 2005
Skyline Chili 1996 - 2004
Skills
Customer Service, Team Building
Education
University of Cincinnati 1998 — 2001
Mason High School
Intermedix 2015 - Present
Honda of America Mfg., Inc. 2013 - 2015
Omnicare Inc. July 2013 - September 2013
Office Team a Division of Robert Half March 2013 - 2013
SGS Automotive Services 2012 - 2013
Skills
Microsoft Office, PowerPoint, Customer Service, Social Media Marketing, Advertising, Recruiting, Customer Experience, Customer Satisfaction, Social Media, Grant Writing, Human Resource..., Facebook, Strategic Planning, Fashion, Graphic Design, Workforce Planning, HTML, Talent Acquisition, Human Resources, Onboarding, Sourcing, Employee Relations, Hiring, Personnel Management, Temporary Placement, College Recruiting, Screening, New Hire Orientations, Applicant Tracking..., Talent Management, Interviews
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Master of Human Resource Management, Human Resources Management/Personnel Administration, General, B
The Ohio State University 2004 — 2007
Bachelor of Applied Science (B.A.Sc.), Education and Human Ecology
Universidade Federal do Paraná 2007 — 2007
Cultural Studies/Critical Theory and Analysis, A
South High
Manheim Automative Division of Cox Communications February 2005 - Present
SGS Automotive Services August 2002 - February 2005
ANC Rental Corporation February 2000 - July 2002
AT&T Ecuador December 1995 - January 2000
Skills
Customer Service, Sales, Budgets, Dealer Management, Process Improvement, Operations Management, Team Building, Team Leadership, Customer Retention, Sales Management, Training, Employee Training, Leadership, Management, Microsoft Excel, Operational Excellence
Education
University of Phoenix 2004 — 2008
Bachelor's Degree, Finance
Hewlett-Packard February 2011 - Present
ReliaTech October 2010 - February 2011
The Stride Center July 2010 - December 2010
PC Pilot Computer Consultants 1997 - 2010
SGS Automotive Services June 2000 - June 2009
Genesis Merchant Group 1995 - 1997
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Software Installation, Data Migration, Anti-spam, Antivirus, Network Administration, Office Administration, Customer Service, Desktop Support, Pre-sales Technical..., Technical Support, Troubleshooting, Laptops, Operating Systems, Networking, XP, System Administration, Servers, Pre-sales, Windows XP Pro, Windows 7, Microsoft Office, System Deployment, Information Technology, Help Desk Support, A+ Certified, Hardware, Microsoft Certified..., Printers, Management, OS X, Desktop Computers, Databases, Windows, Dell Computers, CompTIA A+ Certification, Server Administration, Windows Vista, VMware, Wireless Networking, Windows XP
Education
Dell Education Services 2011 — 2015
Certified, Notebook / Laptop Repair
Dell Education Services 2011 — 2015
Certified, Desktop Diagnostic - Repair
StrideCenter 2011 — 2011
CompTIA Certifications, Computer Hardware, Software and Networking
Andrew Jackson High School 1973 — 1974
City College of San Francisco
Course completion, Computer Programming
College of San Mateo
Networking Technologies, Computer Information Sciences