WAMU - Card Services
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WAMU - Card Services Employees
Visa March 2015 - Present
Accenture March 2010 - March 2015
WaMu Card Services 2005 - 2009
Nexxo Financial Corporation 2004 - 2005
Irwin Home Equity 2003 - 2004
Providian Financial 1998 - 2003
Skills
Business Analysis, Process Improvement, Visio, Access, Risk Management, Credit Cards, Program Management, Project Management, Vendor Management, Management, CRM, Strategy, Requirements Gathering, Cross-functional Team..., Data Analysis, Quality Assurance, Marketing, Operations Management, Business Process, Analysis, Analytics, Leadership, Six Sigma, Business Process..., Database Marketing, Segmentation, Marketing Operations, SDLC, Management Consulting, PMO, Outsourcing, Product Management, Change Management, Process Engineering, Integration, Team Leadership, Call Centers, Business Intelligence, Business Transformation, Marketing Management, Requirements Analysis, Resource Management, Team Management, Customer Experience, Business Analytics, Data Warehousing, Project Portfolio..., E-commerce, Campaign Management
Education
California State University-Hayward 2001 — 2003
Chabot College
Systems in Motion September 2012 - Present
eTouch Systems August 2010 - September 2012
Informatica May 2012 - August 2012
Cisco Systems October 2011 - May 2012
Wells Fargo August 2009 - October 2011
IT Ascent April 2006 - July 2010
Kaiser Permanente March 2008 - August 2009
Wamu Card Services April 2006 - December 2006
Hewlett-Packard June 2004 - 2006
HCL Technologies April 2000 - June 2004
Skills
PMP, Certified Scrum Master..., Program Management, Software Project..., Enterprise Architecture, Business Intelligence, Data Warehousing, Master Data Management, Data Modeling, Requirements Analysis, Business Analysis, Waterfall, PMO, Identity Management, Access Management, Agile, SDLC, Oracle, Informatica, Pentaho, ETL, Datastage, PL/SQL, J2EE, Cognos, OBIEE, Business Objects, Agile Methodologies, Logical Data Modeling, ETL Tools, Project Management, Enterprise Software, Scrum
Education
Golden Gate University 2008 — 2010
MBA, Product Management, Finance, Entrepreneurship
Symbiosis, Pune India 2005 — 2007
MBA, Finance Management
Project Management Institute 2005 — 2005
PMP, Project Management
Bachelor of Science in Computer Engineering 1987 — 1992
BE, Computer and Electronics
Kaiser Permanente November 2009 - Present
WaMu Card Services October 2004 - January 2009
Bank of America July 1996 - December 2003
Education
Pace University - Lubin School of Business
BBA, Marketing
Wells Fargo March 2013 - Present
Wells Fargo March 2011 - March 2013
The Perfect Rug 2010 - June 2011
JP Morgan Chase 2006 - 2009
WaMu Card Services 2004 - 2006
Charles Schwab 1999 - 2003
Charles Schwab 1998 - 1999
CSC Index Consulting 1994 - 1998
Skills
Digital Marketing, Digital Strategy, Product Development, Product Management, Product Marketing, Agency Relationship..., Email Marketing, E-commerce, Business Development, Strategy, SEM, CRM, Online Marketing, Management, Financial Services, Customer Acquisition, Marketing Management, Marketing Strategy, Start-ups
Education
Northwestern University - Kellogg School of Management 1992 — 1994
MM
University of California, Berkeley
BS
Washington Mutual Project ManagerPLOSAugust 2010 - Present
JPMorgan Chase 2008 - Present
WaMu Card Services 2007 - Present
WaMu 2003 - Present
Education
DePaul University
Kaiser Permanente December 2008 - Present
WaMu Card Services December 2006 - December 2008
JPMorgan Chase December 2005 - December 2008
AT&T Wireless Services 1996 - 2005
Cingular Wireless/AT&T Wireless 1996 - 2005
Skills
SDLC, Program Management, SaaS, CRM, Business Intelligence, Cross-functional Team..., Visio, Team Building, Project Management, Requirements Analysis, Vendor Management, PMP, Strategy, Analysis, Management, Product Management, Leadership, Analytics, Governance, Integration, Business Strategy, Call Centers, Process Improvement, Team Leadership, Enterprise Software, Customer Service, Data Analysis, Business Analysis, Project Portfolio..., PMO, Software Project..., Change Management, Customer Retention, Business Process, IT Management, Project Planning, IT Strategy, Business Process..., Executive Management, Strategic Planning
Education
Harvard Business School 2014 — 2014
Harvard Business School Executive Education
University of Oregon 1988 — 2002
B.A, Political Science, Japanese
SleepQuest 2014 - Present
AseraCare April 2013 - June 2014
Petersen Dean Inc. June 2011 - April 2013
Bay Sleep Clinic August 2008 - June 2011
WaMu Card Services July 2007 - August 2008
Providian Financial 1997 - 1999
Skills
Call Centers, Call Center, Customer Service, Credit Cards, Customer Retention, Process Improvement, Sales, Customer Experience, Salesforce.com, Credit, Insurance, Vendor Management
Education
California State University-East Bay 1985 — 1991
B.A., Human Development
SquareTrade September 2012 - March 2014
SquareTrade 2012 - 2013
CCITE (Computer Cite) November 2011 - August 2012
JPMorgan Chase 2004 - April 2009
JP Morgan Chase 2004 - 2009
Washington Mutual 2004 - 2009
Providian Financial 2005 - 2008
WaMu Card Services 2004 - 2008
Washington Mutual Card Services 1993 - 2008
Skills
Vendor Management, Credit Cards, Business Analysis, Customer Service, Project Management, Software Documentation, Process Improvement, Call Centers, Management, Program Management, Financial Services, Banking, Business Process..., SDLC, Analytics, Risk Management
Education
California State University-East Bay 1997 — 2000
BS, Health Science
Global LiquidEdge Solutions October 2012 - Present
Progressive Financial Services 2008 - August 2010
Progressive Financial Services 2008 - August 2010
WAMU Card Services 2001 - 2008
Skills
Risk Management, Credit, Call Center, Process Improvement, Credit Cards, Skip Tracing, FDCPA, Student Loans, Executive Management, Team Building, Workforce Management, Portfolio Management, Banking, Call Centers, New Business Development, Loans, Vendor Management, Financial Services, Loss Mitigation, Mortgage Lending, Finance, Consumer Lending, Credit Risk, Payments, Credit Analysis, Leadership, Sales Management, Team Leadership, Mortgage Servicing, Loan Servicing, Commercial Lending, Relationship Management, Financial Risk, Funding, Underwriting, Loan Origination, Mergers & Acquisitions, Outsourcing, Debt Management, Credit Scoring, Default, FCRA, Fraud, Dialers, Call Center Development, Consumer Debt, Analytics, Predictive Analytics, Credit Unions, Predictive Dialers
Education
City University of New York-Baruch College 1963 — 1967
Accounting
JP Morgan Chase January 2005 - January 2009
JPMorgan Chase Bank ( Wamu) May 1994 - January 2009
WaMu Card Services 2005 - 2009
JPMorgan Chase (Formally Washington Mutual) 2004 - 2009
JP Morgan Chase (Formerly Washington Mutual) 1994 - 2009
Washington Mutual Card Services/JP Morgan Chase 1994 - 2009
Washington Mutual 1994 - 2009
Washington Mutual Card Services May 2005 - May 2005
Washington Mutual Card Services June 2002 - May 2004
Washington Mutual Card Services November 2000 - June 2002
Skills
Credit Cards, Data Analysis, Microsoft Excel, User Acceptance Testing, Vendor Management, Business Requirements, Management, Risk Management, Test Planning, Databases, Waterfall, Visio, SQL, Financial Services, Call Centers, Credit, Testing, Financial Risk, Test Management, Process Improvement, Resource Management, Strategic Planning, SharePoint, Banking, Operations Management, Project Management, Finance, Project Planning, Quality Assurance, Team Leadership, Software Documentation, SDLC, Team Building, Payments, PMO, Access, Business Analysis, Analysis, Analytics, Change Management, Underwriting, Loans, Sales, Requirements Gathering
Education
Chabot College 2001 — 2002
•Introduction to SQL
Mills College 1992 — 1994
•Completed International Women’s Program, English Language
Moscow University 1980 — 1985
•BS Degree in Marketing Management, •BS Degree in Marketing Management
Lifestyle Lift June 2013 - Present
Valley Care Health System August 2012 - December 2012
Las Positas College August 2012 - December 2012
Washington Mutual Card Services 1998 - March 2009
WaMu Card Services 1990 - 2009
WaMu June 2002 - March 2006
WaMu/Providian Financial April 1998 - June 2002
Skills
Risk Management, Fraud, Financial Risk, Credit Cards, Management, Training, Analysis, Access, Team Building, Outlook, Customer Service, Strategic Planning, Internal Audit, Microsoft Excel, Auditing, Policy, Negotiation, Microsoft Office, Banking, Credit
Education
Las Positas College 2012 — 2012
Certification, Surgical Technology/Technologist
Los Medanos College 2009 — 2011
General Education, Surgical Tech
Wells Fargo March 2010 - Present
Ebay June 2008 - March 2009
WAMU - Card Services May 2007 - June 2008
Wells Fargo June 2006 - May 2007
Ask.com January 2006 - June 2006
California State Automobile Association (AAA) January 2004 - December 2005
AT&T August 2001 - January 2004
Education
University of Madras 1992 — 1996
Bachelor of Engineering, Computer Science